Ruckus ZoneDirector Upgrade Guide, V10.0 Zone Director 10.0 (GA) ZD Guide 10 0 Rev A 20171129
2017-11-29
User Manual: Ruckus ZoneDirector 10.0 (GA) ZD Upgrade Guide
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SOFTWARE UPGRADE GUIDE Ruckus ZoneDirector Upgrade Guide Supporting ZoneDirector 10.0 Part Number: 800-71771-001 Rev A Publication Date: 29 November 2017 Copyright Notice and Proprietary Information Copyright 2017 Brocade Communications Systems, Inc. All rights reserved. No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means, electronic, mechanical, manual, optical, or otherwise, without prior written permission of or as expressly provided by under license from Brocade. Destination Control Statement Technical data contained in this publication may be subject to the export control laws of the United States of America. Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to determine the applicable regulations and to comply with them. Disclaimer THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. BROCADE and RUCKUS WIRELESS, INC. AND THEIR LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. BROCADE and RUCKUS RESERVE THE RIGHT TO MAKE CHANGES OR UPDATES TO THE MATERIAL AT ANY TIME. Limitation of Liability IN NO EVENT SHALL BROCADE or RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THE MATERIAL. Trademarks Ruckus Wireless, Ruckus, the bark logo, BeamFlex, ChannelFly, Dynamic PSK, FlexMaster, Simply Better Wireless, SmartCell, SmartMesh, SmartZone, Unleashed, ZoneDirector and ZoneFlex are trademarks of Ruckus Wireless, Inc. in the United States and in other countries. Brocade, the B-wing symbol, MyBrocade, and ICX are trademarks of Brocade Communications Systems, Inc. in the United States and in other countries. Other trademarks may belong to third parties. 2 Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A Contents ZoneDirector Upgrade Paths......................................................................................................................................................................... 4 Upgrading ZoneDirector and ZoneFlex APs................................................................................................................................................... 4 Importing an AP Firmware Bundle................................................................................................................................................................. 5 Performing an Upgrade with Smart Redundancy........................................................................................................................................... 6 Enabling Secured AP Image Upgrade............................................................................................................................................................6 Verifying the Upgrade.................................................................................................................................................................................... 6 Upgrade FAQs.............................................................................................................................................................................................. 9 Do I Need a Valid Support Contract to Upgrade Firmware?....................................................................................................................9 Is My Controller Supported by the Firmware Upgrade?........................................................................................................................ 10 Is My Access Point Supported by the Firmware Upgrade?................................................................................................................... 10 How Do I Get Support?........................................................................................................................................................................10 Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A 3 ZoneDirector Upgrade Paths To upgrade directly to ZoneDirector build 10.0.0.0.1424, you must be running ZoneDirector 9.12 GA or a later release. If you are running an earlier release, you must first upgrade to at least the 9.12 GA build before upgrading to this release. Upgrading ZoneDirector and ZoneFlex APs Consult the Ruckus Support website on a regular basis for updates that can be applied to your Ruckus network devices. After downloading an update package to a convenient folder on your administrative PC, you can complete the network upgrade (of both ZoneDirector and the APs) by completing the following steps. The full network upgrade is successive in sequence. After ZoneDirector is upgraded, it contacts each active AP, upgrades it, and restores it to service. The APs use FTP to download firmware updates from ZoneDirector. If you have an access control list (ACL) or firewall between ZoneDirector and the AP, make sure that FTP traffic is allowed to ensure that the AP can successfully download the firmware update. NOTE Upgrading ZoneDirector and the APs temporarily disconnects them (and any associated clients) from the network. To minimize network disruption, Ruckus Wireless recommends performing the upgrade procedure at an off-peak time. 1. Back up your existing configuration. 2. Select Administer > Upgrade. A screen similar to the following figure displays. The graphical user interface (GUI) may differ depending on your current software version. FIGURE 1 Upgrade Page 3. In the Software Upgrade area, click Choose File. 4. Browse to the location where you saved the upgrade package, and click Open. When the upgrade file name appears in the text field, the Choose File button becomes the Upgrade button. 4 Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A Importing an AP Firmware Bundle 5. Click Upgrade and ZoneDirector logs out of the Web User Interface (WebUI), runs the upgrade, and restarts. When the upgrade process is complete, the Status LED on ZoneDirector is steadily lit. You may now log in to the WebUI as Administrator. Importing an AP Firmware Bundle When Ruckus introduces a new AP model, an AP firmware bundle (also known as a patch) is made available for download from the Ruckus Support website. Download the AP firmware bundle to a local computer, import it into ZoneDirector, and the new AP model is now supported. Beginning in ZoneDirector 10.0 and later releases, the AP firmware bundle allows administrators to import a new Access Point (AP) model patch file to ZoneDirector without requiring a full upgrade of the ZoneDirector firmware. In this way, new APs can be introduced without the need to wait for the next ZoneDirector firmware release. NOTE Upgrading ZoneDirector to a new release deletes all imported AP firmware bundles. Install the required AP firmware bundles only after upgrading ZoneDirector firmware. The steps required for importing an AP firmware bundle are similar to the steps in Upgrading ZoneDirector and ZoneFlex APs on page 4. CAUTION Importing an AP firmware bundle automatically reboots the ZoneDirector to affect the patch, temporarily disconnecting APs (and any associated clients) from the network. To minimize network disruption, Ruckus Wireless recommends performing the upgrade procedure at an off-peak time. FIGURE 2 Importing an AP Firmware Bundle Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A 5 Performing an Upgrade with Smart Redundancy Performing an Upgrade with Smart Redundancy If you have two ZoneDirectors in a Smart Redundancy configuration, the upgrade procedure is similar for the active and standy ZoneDirectors. However, the active and standby ZoneDirectors will reverse roles during an upgrade. To upgrade both ZoneDirectors in a Smart Redundancy configuration, complete the following steps. 1. Log in to the active ZoneDirector. Do not attempt to manually upgrade the standby ZoneDirector before the active unit. If you do so, some configuration options may be lost during the upgrade process. Be sure to begin the upgrade process from either the Web User Interface (WebUI) of the active ZoneDirector or the shared Management Interface (if configured). 2. Select Administer > Upgrade. 3. In the Software Upgrade area, click Browse. The Browse dialog box appears. 4. Browse to the location where you saved the upgrade package, and click Open. When the upgrade file name appears in the text field, the Browse button becomes the Upgrade button. 5. Click Upgrade. The standby ZoneDirector is upgraded first. When the standby ZoneDirector upgrade is complete, the standby ZoneDirector reboots and becomes active (begins accepting AP requests), while the original active ZoneDirector becomes the standby and begins its own upgrade process. All APs are now associated to the original standby ZoneDirector (which is now the active ZoneDirector), and begin upgrading AP firmware to the new version. Each AP reboots after upgrading. Enabling Secured AP Image Upgrade Beginning with ZoneDirector release 9.13, AP firmware image upgrades can be performed using HTTPS by way of TCP port 11443 rather than FTP. In the WebUI, select the check box next to Enable secured AP image upgrade to enable HTTPS upgrade. If HTTPS upgrade is not supported, AP image upgrades fall back to FTP. Verifying the Upgrade After you have performed a ZoneDirector upgrade or AP firmware bundle installation, it is important to verify that the ZoneDirector and APs are running the expected software versions. Version details for both the ZoneDirector and AP installed versions can be found in the ZoneDirector Web User Interface (WebUI). If you prefer to use the command line interface (CLI), use SSH to access the ZoneDirector or AP. The following steps include both WebUI and CLI steps, but it is recommended that you verify that both the ZoneDirector and the APs are running the appropriate installed system versions. 6 Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A Verifying the Upgrade The following steps contain a WebUI and a CLI option, select just one of the options in each step. 1. To verify the version number, choose one of the following bulleted options. • Open the ZoneDirector WebUI. Select Dashboard, and verify the version number under the System Info heading. FIGURE 3 Verifying the Installed Software Version in ZoneDirector WebUI • To verify the installed version using the ZoneDirector CLI, use the show sysinfo command. ruckus# show sysinfo System Overview: Name= ZDScotland IP Address= 192.168.0.2 MAC Address= 24:C9:A1:3F:3E:70 Uptime= 58d 6h 35m Model= ZD1200 Licensed APs= 6 Serial Number= 241426000023 Version= 10.0.0.0 build 1424 Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A 7 Verifying the Upgrade 2. To display information about all active APs, choose one of the following bulleted options. • From the ZoneDirector WebUI, select Monitor > Access Points to display information about all active APs. FIGURE 4 Displaying the Active APs in ZoneDirector WebUI • To verify the installed version using the AP CLI, login, enter your password if prompted, and enter the get version command as shown in the following output. login as: Please login: admin password: Copyright (c) 2017 Ruckus Wireless, Inc. All rights Reserved. ** Ruckus R710 Multimedia Hotzone Wireless AP: 261503606647 Warning: AP is in ZoneDirector-Managed mode Current or latest ZoneDirector: 192.168.0.2 / 24:c9:a1:3f:3e:70 Any configuration changes made in CLI may conflict with the ZoneDirector's management and will cause undefined results. rkscli: rkscli: get version Ruckus R710 Multimedia Hotzone Wireless AP Version: 10.0.0.0.1424 OK 8 Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A Upgrade FAQs Do I Need a Valid Support Contract to Upgrade Firmware? 3. (WebUI only). Click one of the highlighted AP MAC addresses. The installed version information is displayed under the Access Points screen similar to the following figure. FIGURE 5 Displaying the Installed AP Information in ZoneDirector WebUI Upgrade FAQs • Do I Need a Valid Support Contract to Upgrade Firmware? • Is My Controller Supported by the Firmware Upgrade? • Is My Access Point Supported by the Firmware Upgrade? • How Do I Get Support? Do I Need a Valid Support Contract to Upgrade Firmware? You must have a valid support contract to upgrade or downgrade the ZoneDirector software. If you do not have a valid support contract, contact your reseller to purchase an appropriate support contract. After downloading and installing the software, select Administer > Support from the WebUI for information on activating your support contract. Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A 9 Upgrade FAQs Is My Controller Supported by the Firmware Upgrade? NOTE By downloading the ZoneDirector software and subsequently upgrading ZoneDirector to version 10.0, be advised that the ZoneDirector will periodically connect to Ruckus, and Ruckus will collect the ZoneDirector serial number, software version, and build number. Ruckus will transmit a file back to the ZoneDirector that will be used to display the current status of the ZoneDirector support contract. Any information collected from the ZoneDirector may be transferred and stored outside of your country of residence where data protection standards may be different. Is My Controller Supported by the Firmware Upgrade? This guide supports the following ZoneDirector models: • ZoneDirector 1200 • ZoneDirector 3000 • ZoneDirector 5000 For information about the specific models and modules supported in a ZoneDirector model, refer to the appropriate hardware installation guide. Is My Access Point Supported by the Firmware Upgrade? TABLE 1 Supported Access Point models Access Point Access Point Access Point Access Point Access Point C110 R510 T300 T710 ZF7781CM H500 R600 T300e T710s ZF7782 H510 R610 T301n ZF7055 ZF7782-E R300 R700 T301s ZF7352 ZF7782-N R310 R710 T610 ZF7372 ZF7782-S R500 R720 T610s ZF7372-E ZF7982 How Do I Get Support? For product support information and details on contacting the Ruckus Customer Services and Support Team, go directly to the Support Portal using https://support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support. 10 Ruckus ZoneDirector Upgrade Guide Part Number: 800-71771-001 Rev A
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