SENA TECHNOLOGIES SP36 Bluetooth Communication Cheek Pad User Manual

Sena Technologies,Inc. Bluetooth Communication Cheek Pad

user manual

User’s Guidewww.sena.comBluetooth® Communication Cheek Pad System for HJC® IS-17EnglishSP36
10Upad© 1998-2016 Sena Technologies, Inc. All rights reserved.Sena Technologies, Inc reserves the right to make any changes and improvements to its product without providing prior notice.Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. Prism™, Bluetooth Audio Pack for GoPro®, Tufftalk™, 20S™, 10S™, 10C™, 10U™, 10Upad™, 10R™, 3S™, SMH10™, SMH10R™, SMH5™, SMH5-FM™, SMH3™, SPH10™, SPH10H™, SPH10H-FM™, SPH10S™, Expand™, Bluetooth Mic&Intercom™, Handlebar Remote™, Wristband Remote™, SM10™, SR10™, SR10i™ are trademarks of Sena Technologies, Inc. or its subsidiaries. These trademarks may not be used without the express permission of Sena.GoPro® is a registered trademark of Woodman Labs of San Mateo, California. Sena Technologies, Inc. (“Sena”) is not afliated with Woodman Labs. The Sena Bluetooth Pack for GoPro® is an after-market accessory specially designed and manufactured by Sena Technologies, Inc. for the GoPro® Hero3 and Hero4 allowing for Bluetooth capabilities.The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. iPhone, iPod touch are registered trademarks of Apple Inc. Zumo™ is a trademark of Garmin Ltd. or its subsidiaries. TomTom™ is the trademark or registered trademark owned by TomTom International B.V. Other trademarks and tradenames are those of their respective owners.
10UpadEnglishCONTENTS1 INTRODUCTION .......................................................................................................52 PACKAGE CONTENTS ............................................................................................63 INSTALLING THE 10Upad ON YOUR HELMET .....................................................74 GETTING STARTED .................................................................................................84.1 Button Operation .....................................................................................................................84.2 Powering On and Off...............................................................................................................94.3 Charging..................................................................................................................................94.4 Checking the Battery Level .....................................................................................................94.5 Volume Adjustment ...............................................................................................................104.6 Sena Softwares .....................................................................................................................105 PAIRING THE 10Upad WITH BLUETOOTH DEVICES ........................................ 115.1 Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device .........................................115.2 Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10 ............................ 125.3 Advanced Selective Pairing - A2DP Stereo or Handsfree ...................................................135.4 Intercom Pairing ....................................................................................................................146 MOBILE PHONE, GPS, SR10 ............................................................................... 166.1 Mobile Phone Call Making and Answering...........................................................................166.2 Speed Dialing ........................................................................................................................ 176.3 GPS Navigation .....................................................................................................................186.4 Sena SR10, Two-Way Radio Adapter ...................................................................................187 STEREO MUSIC .................................................................................................... 187.1 Bluetooth Stereo Music .........................................................................................................187.2 Music Sharing .......................................................................................................................198 INTERCOM ............................................................................................................. 198.1 Two-way Intercom .................................................................................................................198.2 Three-way Intercom ..............................................................................................................208.3 Four-way Intercom .................................................................................................................229 THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM PARTICIPANT ........................................................................................................ 2310 GROUP INTERCOM .............................................................................................. 2511 UNIVERSAL INTERCOM ....................................................................................... 2511.1 Universal Intercom Pairing ....................................................................................................2611.2 Two-way Universal Intercom .................................................................................................2711.3 Three-way Universal Intercom ..............................................................................................2711.4 Four-way Universal Intercom ................................................................................................2912 FM RADIO .............................................................................................................. 3112.1 FM Radio On and Off ............................................................................................................3112.2 Preset Stations.......................................................................................................................3112.3 Seek and Save ......................................................................................................................3112.4 Scan and Save ......................................................................................................................3212.5 Temporary Preset ..................................................................................................................3212.6 Region Selection ...................................................................................................................3313 FUNCTION PRIORITY ........................................................................................... 3314 CONFIGURATION SETTING ................................................................................ 3414.1 Mobile Phone Pairing ............................................................................................................3514.2 Second Mobile Phone Pairing ..............................................................................................3514.3 Phone selective pairing .........................................................................................................36
10Upad14.4 Media Selective Pairing ........................................................................................................3614.5 Assigning Speed Dial ...........................................................................................................3614.6 Enabling/Disabling Audio Boost ...........................................................................................3714.7 Enabling/Disabling Voice Activated Phone Answering ........................................................ 3714.8 Enabling/Disabling Voice Activated Intercom ......................................................................3814.9 Enabling/Disabling HD Intercom ..........................................................................................3814.10 Setting Intercom Vox Sensitivity ........................................................................................3914.11 Enabling/Disabling Voice Prompts .................................................................................... 3914.12 Enabling/Disabling RDS AF ..............................................................................................3914.13 Enabling/Disabling Sidetone ............................................................................................. 4014.14 Enabling/Disabling Advanced Noise Control™ ...............................................................4014.15 Delete All Bluetooth Pairing Information ...........................................................................4014.16 Remote Control Pairing .....................................................................................................4014.17 Universal Intercom Pairing ................................................................................................4114.18 Factory Reset ....................................................................................................................4114.19 Exit Voice Conguration Menu ..........................................................................................4115 REMOTE CONTROL ............................................................................................. 4316 FIRMWARE UPGRADE ......................................................................................... 4317 TROUBLESHOOTING ........................................................................................... 4417.1 Intercom Failure.....................................................................................................................4417.2 Intercom Reconnection .........................................................................................................4417.3 Fault Reset.............................................................................................................................4417.4 Factory Reset ........................................................................................................................4418 QUICK OPERATION REFERENCE ...................................................................... 45CERTIFICATION AND SAFETY APPROVALS ........................................................... 46• FCC Compliance Statement ...................................................................................................... 46• FCC RF Exposure Statement .....................................................................................................46• FCC Caution ..............................................................................................................................46• CE Declaration of Conformity ....................................................................................................47• Industry Canada Statement ...................................................................................................... 47• Bluetooth License .....................................................................................................................47• WEEE (Waste Electrical and Electronic Equipment) ................................................................. 47SAFETY INFORMATION.............................................................................................. 48• Product Storage and Management ...........................................................................................48• Product Use ...............................................................................................................................48• Battery ........................................................................................................................................ 49PRODUCT WARRANTY AND DISCLAIMER .............................................................. 50• Limited Warranty ........................................................................................................................50• Warranty Exclusions ..................................................................................................................52• Warranty Service ........................................................................................................................53
10Upad5English1 INTRODUCTIONThank you for choosing the Sena 10Upad Motorcycle Bluetooth Communication Cheek Pad System for HJC IS-17. With the 10Upad, you can call handsfree on your Bluetooth mobile phone, listen to stereo music or voice instructions of GPS navigations wirelessly, and have intercom conversations in full duplex with a passenger or other motorcycle riders.The 10Upad is compliant with the Bluetooth 4.1 supporting the following proles: Headset Prole, Hands-Free Prole (HFP), Advanced Audio Distribution Prole (A2DP), and Audio Video Remote Control Prole (AVRCP). Please check with the manufacturers of other device to determine their compatibility with this headset.Please read this User’s Guide carefully before using the headset. Also check www.sena.com for the latest version of the User’s Guide and additional information related to Sena Bluetooth products.The 10Upad features:• Bluetooth intercom up to 900 meters (980 yards)*• Four-way intercom• Three-way conference phone call with intercom participant• Universal Intercom™ • Voice prompts• Smartphone App for iPhone and Android• Built-in FM radio tuner with a station scan and save function• Music Sharing• Advanced Noise Control™ • Sidetone• Speed Dialing• Firmware upgradeable* in open terrain
10Upad6Key Specications:• Bluetooth 4.1• Supporting proles: Headset Prole, Hands-Free Prole (HFP), Advanced Audio Distribution Prole (A2DP), Audio Video Remote Control Prole (AVRCP), and Bluetooth Low Energy (BLE).2 PACKAGE CONTENTS•CheekPadSystemLeft •CheekPadSystemRight •USBPower&DataCable The max Antenna gain is 0.5dBi
10Upad7English1. Remove the cheek pads from your HJC helmet. 2. Install the left 10Upad cheek pad on the left side of the helmet. 213. Install the right 10Upad cheek pad on the right side of the helmet. 123 INSTALLING THE 10Upad ON YOUR HELMETConnection CableLeft SpeakerRight SpeakerConnection CableMicrophone10Upad
10Upad84. Connect the connection cables and store it behind the internal padding of the helmet.4 GETTING STARTED4.1 Button Operation(-) ButtonCenter Button(+) ButtonDC Power Charging & Firmware Upgrade PortFault Reset ButtonStatus LEDCharging LED
10Upad9English4.2 Powering On and OffTo power on the headset, press the Center Button and the (+) Button at the same time while hearing ascending beeps and a voice prompt, “Hello”. To power off the headset, press the Center Button and the (+) Button at the same time while hearing descending beeps and a voice prompt, “Goodbye”.4.3 ChargingYou can charge the headset by connecting the supplied USB power & data cable into a computer’s USB port or USB wall charger. You can use any standard micro USB cable to charge the unit. The charging LED turns red while charging and turns blue when fully charged. It takes about 2.5 hours to be completely charged.orAC Adapter4.4 Checking the Battery Level4.4.1 LED IndicatorWhen the headset is powering on, the red LED ashes rapidly indicating the battery level.4 ashes = High, 70 ~ 100%3 ashes = Medium, 30 ~ 70%2 ashes = Low, 0 ~ 30%4.4.2 Voice Prompt IndicatorWhen you power on the headset, keep pressing the Center Button and the (+) Button simultaneously for about 3 seconds until you hear three, high toned beeps. Then you will hear a voice prompt indicating the battery level. However, if you release the buttons as soon as the headset turns on, you will not hear a voice prompt for the battery level indication.
10Upad104.5 Volume AdjustmentYou can easily adjust the volume by tapping the (+) Button or the (-) Button. You will hear a beep when the volume reaches the maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you reboot the headset. For example, once you set the volume for mobile phone handsfree, it will not change even if you adjust the volume for your Bluetooth MP3 music. However, if you adjust the volume during stand-by mode, it will affect volume levels of every audio source.4.6 Sena Softwares4.6.1 Sena Device ManagerThe Sena Device Manager allows you to upgrade the rmware and congure the device settings directly from your PC. Using this software, you can assign speed dial presets, FM radio frequency presets and more. It is available for both Windows and Mac. For more information on downloading the Device Manager, please visit www.sena.com.4.6.2 Sena Smartphone AppThe Sena Smartphone App allows you to congure device settings and read the User’s Guide and the Quick Start Guide. Pair your phone with your 10Upad headset (please refer to section 5.1, “Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device”). Run the Sena Smartphone App and you can congure its settings directly from your smartphone. You can download the Sena Smartphone App for Android or iPhone from www.sena.com/headset-app/.
10Upad11English5.1 Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device1. Press and hold the Center Button for 10 seconds until you hear a voice prompt, “Conguration menu”.2. Tap the (+) Button until you hear a voice prompt, “Phone pairing”.3. Search for Bluetooth devices on your mobile phone. Select the Sena 10Upad in the list of the devices detected on the mobile phone.4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.5. The mobile phone conrms that pairing has been completed and the 10Upad is ready to use. You will hear a voice prompt, “Your headset is paired”.6. If the pairing process is not completed within three minutes, the 10Upad will return to stand-by mode.Note: 1. If a Bluetooth connection between the headset and a mobile phone is disconnected, press the Center Button for 3 seconds until you hear a high tone single beep to recover the Bluetooth connection immediately.2. If the Bluetooth connection between the headset and a media player is disconnected, press the Center Button for 1 second to recover the Bluetooth connection and play.5 PAIRING THE 10Upad WITH BLUETOOTH DEVICESBefore using the 10Upad Bluetooth headset with any other Bluetooth devices for the rst time, you will need to pair them together. You can pair the 10Upad with Bluetooth mobile phones, Bluetooth stereo devices such as MP3 players, or motorcycle specic Bluetooth GPS navigation, and with other Sena Bluetooth headsets. The pairing operation is required only once for each Bluetooth device. The headset remains paired with the devices and automatically reconnects to them when they are within range. You will hear a high toned single beep and a voice prompt whenever the headset reconnects to the paired device: “Phone connected” to a mobile phone, “Media connected” to a Bluetooth stereo device.
10Upad125.2 Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10Typical Bluetooth headsets can connect with only one Bluetooth device, but a second mobile phone pairing allows the headset to connect with another Bluetooth device such as a second mobile phone, an MP3 Player, or the Sena SR10, the Bluetooth adapter.1. Press and hold the Center Button for 10 seconds until you hear a voice prompt, “Conguration menu”.2. Tap the (+) Button until you hear a voice prompt, “Second mobile phone pairing”.3. Search for Bluetooth devices on the second mobile phone. Select the Sena 10Upad in the list of the devices detected on the mobile phone.4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.5. The mobile phone conrms that the pairing has completed and the 10Upad is ready to use. You will hear a voice prompt, “Your headset is paired”.Note: 1. If you have two audio (A2DP) devices connected to your headset then the audio from one device will interrupt the audio from the other device. For example, if you are playing music from the primary mobile phone, then it can be interrupted by playing music from the secondary mobile phone and vice versa.2. You have to use a motorcycle specific GPS, which transmits turn-by-turn voice instructions to the headset by Bluetooth. Most automotive GPS systems do not have this feature.3. The Sena SR10 is a Bluetooth two-way radio adapter for group communication, and uses Hands-Free Profile. The incoming audio from the two-way radio via SR10 is heard in the background while having an intercom conversation or a mobile phone call.4. The GPS navigation or a radar detector could be connected to the SR10 by wire. The GPS voice instruction or the radar detector alarm is also heard in the background via SR10 while having an intercom conversation or a phone call. Please refer to the SR10 User’s Guide for details.
10Upad13English5.3 Advanced Selective Pairing - A2DP Stereo or HandsfreeWhen you are using a smartphone, sometimes you may need to selectively use the 10Upad for A2DP stereo music only or for mobile phone handsfree only. These instructions are for advanced users who want to pair the 10Upad to their smartphones with only one selective prole: A2DP for stereo music or HFP for phone calls.If you have previously paired a mobile phone to the 10Upad, you must clear the previous pairing list on both devices: the mobile phone and the 10Upad. To clear the pairing list on the 10Upad, please do a factory reset or following the pairing list clearing procedure described in section 14.18, “Factory Reset” or 14.15, “Delete All Bluetooth Pairing Information”. To clear the pairing list on the mobile phone, please refer to the mobile phone manual. For most smartphones, delete the Sena 10Upad from the list of Bluetooth devices in the settings menu.5.3.1 A2DP Stereo Music Only1. To enter the voice conguration menu, press and hold the Center Button for 10 seconds until you hear the voice prompt, “Conguration menu”.2. Tap the (+) Button four times and you will hear the voice prompt, “Media selective pairing”.3. Search for Bluetooth devices on your smartphone. Select Sena 10Upad in the list of devices detected on your phone.4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.5.3.2 HFP for Phone Call Only1. To enter the voice conguration menu, press and hold the Center Button for 10 seconds until you hear the voice prompt, “Conguration menu”.2. Tap the (+) Button three times and you will hear the voice prompt, “Phone selective pairing”.3. Search for Bluetooth devices on your smartphone. Select Sena 10Upad in the list of devices detected on your phone.4. Enter 0000 for the PIN. Some mobile phones may not ask for the PIN.
10Upad145.4 Intercom Pairing5.4.1 Pairing with Other 10Upad Headsets for Intercom ConversationThe 10Upad can be paired with up to three other headsets for Bluetooth intercom conversation.1. Turn on the two 10Upad headsets (A and B) that you would like to pair with each other.2. Press and hold the Center Button for 5 seconds, then you will hear a mid-tone single beep and the voice prompt, “Intercom pairing”.3. Simply tap the Center Button on any one of the two headsets A and B and wait until the LEDs of both headsets turn to blue and intercom connection is automatically established. The two 10Upad headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the 10Upad will return to stand-by mode.ABCDPairing A & B
10Upad15English4. You can make other pairing between headsets A and C, and between headsets A and D by following the same procedure as above.5. The intercom pairing queue is ‘Last-Come, First-Served ’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as rst intercom friend. The previous intercom friend becomes second intercom friend, and third intercom friend.Note: For example, after the pairing procedures listed above, headset D is the rst intercom friend of headset A. Headset C is the second intercom friend of headset A, and headset B is the third intercom friend of headset A.5.4.2 Pairing with Other Sena Headset Models for Intercom ConversationThe 10Upad can be paired with all other Sena headset models such as the 20S, SMH10 and the SMH5 for intercom conversation. Please follow the same procedure as above to pair with these headset models.Note:The SMH5 cannot participate in three-way or four-way conference intercom with the 10Upad. The SMH5 has a limited capability of having two-way intercom with other Sena headsets.
10Upad166 MOBILE PHONE, GPS, SR106.1 Mobile Phone Call Making and Answering1. When you have an incoming call, tap the Center Button to answer the call.2. You can also answer the incoming call by loudly speaking any word of your choice if Voice Activated Phone Answering (VOX Phone) is enabled, unless you are connected to intercom.3. To end a call, press the Center Button for 2 seconds until you hear a mid-tone single beep, or wait for the called person to end the call.4. To reject a call, press the Center Button for 2 seconds until you hear a beep while the phone is ringing.5. There are several ways to make a phone call: – Enter numbers on your mobile phone’s keypad and make a call. Then the call is automatically transferred to the headset. – In stand-by mode, press the Center Button for 3 seconds, to activate the voice dialing of your mobile phone. For this, the voice dialing function must be available on the mobile phone. Refer to your mobile phone manual for further instruction.Note: 1. If you have two phones connected to your headset and you have an incoming call from the second phone during the call of the first phone, then you may still receive the call from the second phone. In this case, the call from the first phone is on waiting mode. If you end a call, then it will automatically guide you to the first phone call.2. If you have a mobile phone and a GPS connected to your headset, you may not be able to listen to the GPS voice instruction during the phone call.
10Upad17English6.2 Speed DialingYou can quickly make a phone call by using the voice speed dial menu.1. To enter into the voice speed dial menu, press the (+) Button for 3 seconds until you will hear a mid-toned single beep and a voice prompt, “Speed dial”.2. Tap the (+) Button or the (-) Button to navigate between the menus. You will hear voice prompts for each menu item.3. Tap the Center Button to select a voice menu among the followings:(1) Last number redial (4) Speed dial 3(2) Speed dial 1 (5) Cancel(3) Speed dial 24. After selecting the last number redial menu, you will hear a voice prompt, “Last number redial”. Then, to redial the last phone call number, tap the Center Button.5. To call one of the speed dials, tap the (+) Button or the (-) Button to navigate between the menus until you hear a voice prompt saying “Speed dial (#)”. Then, tap the Center Button.6. If you want to exit the speed dial immediately, tap the (+) Button or the (-) Button until you hear a voice prompt saying “Cancel”, and tap the Center Button. If you do not press any button within 15 seconds, the 10Upad will exit the voice speed dial menu and go back to stand-by mode.Note: 1. Make sure that you connect the mobile phone and the headset to use the speed dial function.2. You need to assign speed dial numbers before using the speed dial (please refer to section 14.5, “Assigning Speed Dial”).
10Upad186.3 GPS NavigationIf you pair a Bluetooth GPS to the 10Upad as described in section 5.2, “Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10”, you can listen to GPS instructions wirelessly. Tap the (+) Button or the (-) Button to adjust volume. The GPS voice instruction interrupts intercom conversation but it is automatically reestablished after the GPS voice instruction ends.6.4 Sena SR10, Two-Way Radio AdapterYou can use a two-way radio and the 10Upad Bluetooth intercom simultaneously by using the Sena SR10, a Bluetooth Two-way Radio Adapter (please refer to section 5.2, “Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10”). Incoming audio from the two-way radio will not interrupt an intercom conversation but is heard in the background. This is useful when you have an intercom conversation with a passenger on the back seat and use a two-way radio for group communication with other motorcycle riders.7 STEREO MUSIC7.1 Bluetooth Stereo MusicThe Bluetooth audio device must be paired with the 10Upad by following the “Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device” procedures described in the section 5.1. The 10Upad supports the Audio/Video Remote Control Prole (AVRCP), so if your Bluetooth audio device also supports the AVRCP, you can use the 10Upad to remotely control music playback. Not only can you adjust the volume but you can also use functions such as play, pause, next track and previous track.1. To play or pause music, press the Center Button for 1 second until you hear a double beep.2. To adjust the volume, tap the (+) Button or the (-) Button.3. To track forward or track back, press and hold the (+) Button or the (-) Button for 1 second until you hear a mid-tone single beep.
10Upad19English7.2 Music SharingYou can start sharing music with an intercom friend using Bluetooth stereo music during a two-way intercom conversation (please refer to section 8.1, “Two-way Intercom”). When you terminate music sharing, you can go back to the intercom conversation. To start or terminate sharing music, press the Center Button for 1 second during an intercom conversation until you hear a double beep. To track forward or track back, press and hold the (+) Button or the (-) Button for 1 second.Note: 1. Both you and your intercom friend can remotely control music playback such as track forward and track back.2. Music sharing will be paused when you are using your mobile phone or listening to GPS instructions.8 INTERCOMPlease make sure your intercom devices are paired as described in section 5.4, “Intercom Pairing”8.1 Two-way Intercom8.1.1 Starting Two-way IntercomYou can start an intercom conversation with one of any intercom friends by tapping the Center Button. Tap the Center Button once to intercom with the rst intercom friend, tap the Center Button twice to intercom with the second intercom friend, and tap the Center Button three times to intercom with the third intercom friend.
10Upad208.1.2 Ending Two-way IntercomYou can end an intercom conversation by using the Center Button. Press and hold the Center Button for 1 second to end any intercom. Or, you can single tap to end intercom with the rst intercom friend, double tap to end intercom with the second intercom friend, and triple tap to end intercom with the third intercom friend.1st intercom friend2nd intercom friend3rd intercom friendStart/End Two-way Intercom Conversation8.2 Three-way Intercom8.2.1 Starting Three-way IntercomYou (A) can have a three-way conference intercom with two other 10Upad friends (B & C) by establishing two intercom connections simultaneously. While a three-way conference intercom is in progress, mobile phone connection of all three participants is temporarily disconnected. However, as soon as the conference intercom terminates or one of the participants leaves the intercom, all mobile phones automatically reconnect to their headsets. If you have an incoming mobile phone call during the conference intercom, terminate the conference intercom to automatically reconnect and receive the phone call.
10Upad21English1. You (A) need to be paired with two other friends (B & C) for three-way conference intercom.(A)(B)First Friend Second Friend(C)PairingPairing2. Start an intercom conversation with one of the two friends in your intercom group. For example, you (A) may start an intercom conversation with the intercom friend (B). Or intercom friend (B) may start an intercom call with you (A).(A)(B)First Friend Second Friend(C)3. You (A) can call the second intercom friend (C) by double tapping the Center Button, or the second intercom friend (C) may join the intercom by making an intercom call to you (A).(A)(B)First Friend Second Friend(C)4. Now you (A) and two 10Upad intercom friends (B & C) are having a three-way conference intercom.(A)(B)First Friend Second Friend(C)
10Upad228.2.2 Ending Three-way IntercomYou can completely terminate the conference intercom or just disconnect an intercom connection with one of your active intercom friends.1. Press the Center Button for 1 second until you hear a beep to terminate three-way conference intercom completely. It terminates both intercom connections with (B) and (C).2. Tap or double tap the Center Button to disconnect intercom connection with one of the two intercom friends accordingly. For example, by single tapping the Center Button, you can terminate the intercom connection with just the rst intercom friend (B). However, you still have the intercom connection with your second intercom friend (C).Center Button Operation ResultPress for 1 second Disconnect (B) & (C)Single tap Disconnect (B)Double tap Disconnect (C)End Three-way Intercom8.3 Four-way Intercom8.3.1 Starting Four-way IntercomYou can have four-way conference intercom with three other 10Upad users by adding one more intercom participant to the three-way intercom. While you are having a three-way intercom as above in section 8.2, “Three-way Intercom”, a new participant (D), who is an intercom friend of your intercom friend (C), may join the conference intercom by making an intercom call to your intercom friend (C). Please note that in this case, the new participant (D) is an intercom friend of (C), not of you (A).8.3.2 Ending Four-way IntercomAs same in the case of three-way intercom, you can completely get out of the four-way conference intercom or just disconnect a single intercom connection.1. Press the Center Button for 1 second until you hear a beep to terminate four-way conference intercom. It terminates the intercom connections between you (A), and your intercom friends (B) and (C).
10Upad23English2. Tap or double tap the Center Button to disconnect the intercom connection with one of the two intercom friends accordingly. However, when you disconnect the second friend (C) by double tapping the Center Button, you will be disconnected with the third participant (D) as well. This is because the third participant (D) is connected with you via the second friend (C).Center Button Operation ResultPress for 1 second Disconnect (B), (C) & (D)Single tap Disconnect (B)Double tap Disconnect (C) & (D)End Four-way IntercomNote:Multiple headsets are connected during multi-way intercom. With various signals interfering each other, the intercom distance of multi-way intercom is relatively shorter than that of two-way intercom.9 THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM PARTICIPANT1. When you have an incoming mobile phone call during an intercom conversation, you will hear a ring tone. You can choose whether to 1) answer the mobile phone call and stop the intercom conversation, or 2) reject the phone call and stay on the intercom conversation.1) To answer the phone call and stop the intercom conversation, tap the Center Button. The VOX Phone feature does not work if you are connected to intercom. When you hang up the phone call, the intercom will automatically be recovered.2) To reject the phone call and stay on the intercom conversation, press the Center Button for 2 seconds until you hear a beep.Unlike other motorcycle Bluetooth headsets, this prevents a user from being dropped out of an intercom conversation by an incoming mobile call.
10Upad242. When you have an incoming intercom call during a mobile phone call, you will hear 4 high toned beeps, alerting you that there is an incoming intercom call. You will also hear a voice prompt, “Intercom requested”. In this case, the intercom call does not override the mobile call because intercom has lower priority than mobile call. You have to hang up the mobile phone call to make or receive an intercom call.3. You can have a three-way conference phone call by adding an intercom friend to the mobile phone conversation. During a mobile phone conversation, tap the Center Button to invite one of the intercom friends to the mobile phone line. To disconnect the intercom rst and go back to your private mobile phone call, terminate the intercom by tapping the Center Button. To end the mobile phone call rst and maintain the intercom conversation, tap the Center Button for 2 seconds, or wait for the person on the mobile phone line to end the call. Start Tap the Center Button while having a mobile phone callEnd intercom rst Tap the Center ButtonEnd phone call rstPress the Center Button for 2 secondsorWait for the called person to end the callStart & End Three-way Conference Phone Call
10Upad25English10 GROUP INTERCOMGroup Intercom allows you to instantly create a multi-way conference intercom with three other most recently paired headsets. 1. Go through intercom pairing with up to three headsets you want to have Group Intercom with.2. Tap the (+) Button and (-) Button simultaneously to begin Group Intercom. The LED will ash blue and red simultaneously and you will hear a voice prompt, “Group intercom”. 3. To terminate Group Intercom, press the Center Button for 1 second during Group Intercom. You will hear a voice prompt, “Group intercom terminated”.Note:Group Intercom supports 10Upad, 20S, 10S, 10C, 10U, 10R, and Tufftalk only. Other headsets will be excluded from Group Intercom.11 UNIVERSAL INTERCOMYou can have an intercom conversation with non-Sena Bluetooth headsets using the Universal Intercom function. Non-Sena Bluetooth headsets can be connected to the Sena Bluetooth headset if they support the Bluetooth Hands-Free Prole (HFP). The working distance may differ depending on the performance of Bluetooth headset that it is connected to. In general, it is shorter than normal intercom distance since it uses the Bluetooth Hands-Free Prole. The Universal Intercom affects both the phone call connection and the multipoint connection (mostly used for GPS connections for riders). You cannot use a multipoint connection device while you are using the Universal Intercom in case as below.
10Upad261. If a non-Sena headset does not support a multipoint connection, it cannot use a phone call connection while using the Universal Intercom.2. As for Sena headsets, the Universal Intercom affects the multipoint connection.3. If non-Sena headset (already paired as Universal Intercom with Sena) is turned on, then the multipoint connection is automatically deactivated. And the non-Sena headset is automatically connected to Sena headset as a Universal Intercom. So you cannot use multipoint connection devices such as GPS, while a non-Sena headset is turned on.4. Even though you disconnect the non-Sena headset as a Universal Intercom, it will not automatically restore the multipoint connection. To restore the multipoint connection, you should turn off the non-Sena headset rst, then try to connect to multipoint device manually from the device screen or simply reboot the device so that it automatically connects to the Sena headset.11.1 Universal Intercom PairingThe 10Upad can be paired with non-Sena Bluetooth headsets for Bluetooth intercom conversation. You can pair the 10Upad with only one non-Sena Bluetooth headset so if you pair with a different non-Sena Bluetooth headset, the previous pairing will be removed.1. Turn on the 10Upad and a non-Sena Bluetooth headset that you want to pair with.2. Press and hold the Center Button for 10 seconds to enter the conguration menu. Tap the (+) Button or the (-) Button until you hear a voice prompt, “Universal intercom pairing”. Tap the Center Button to enter into Universal Intercom Pairing mode and the blue LED will ash rapidly and you will hear multiple beeps. Please refer to section 14.17, “Universal Intercom Pairing” for more details.3. Perform the operation required for handsfree pairing on the non-Sena Bluetooth headset (refer to the User’s Manual for the headsets you want to use). The 10Upad will automatically pair with a non-Sena Bluetooth headset when each are in pairing mode.
10Upad27English11.2 Two-way Universal IntercomYou can initiate the Universal Intercom connection with non-Sena Bluetooth headsets using the same intercom connection method as you would between other Sena headsets. You may single tap the Center Button to begin an intercom conversation with the rst intercom friend, double tap with the second intercom friend, and triple tap with the third intercom friend.Non-Sena Bluetooth headsets may initiate the Universal Intercom connection, by activating the voice dialer or using the redialing operation. You may also disconnect the existing connection by using the operation to end a call (refer to the user's manual for the headsets for voice dialer, redialing, and ending a call).11.3 Three-way Universal IntercomYou may make a three-way Universal Intercom connection with two 10Upads and one non-Sena Bluetooth headset. If the intercom connection is made, all headsets connected cannot use the mobile phone call function since the connection between the headset and the phone is disconnected temporarily. If you disconnect the intercom call, the mobile phone connection is made again automatically so that you can use a mobile phone call function.1. You (A) need to be paired with a non-Sena Bluetooth headset (B) and another 10Upad headset (C) for the three-way conference intercom.(A)(B) (C)PairingPairing
10Upad284. Now you (A), non-Sena Bluetooth headset (B), and the other 10Upad (C) are having a three-way conference intercom.(A)(B) (C)5. You may disconnect three-way Universal Intercom using the same way as you do in normal three-way intercom. Please refer to section 8.2.2, “Ending Three-way Intercom”.2. Start an intercom conversation with non-Sena Bluetooth headset (B) in your intercom group. For example, you (A) may start an intercom conversation with non-Sena Bluetooth headset (B). The non-Sena Bluetooth headset (B) may also start an intercom call with you (A).(A)(B) (C)3. The other 10Upad (C) may join the intercom by making an intercom call to you (A).(A)(B) (C)
10Upad29English11.4 Four-way Universal IntercomYou may make a four-way Universal Intercom connection with a couple of different congurations, 1) three 10Upads and one non-Sena Bluetooth headset or 2) two 10Upads and two non-Sena Bluetooth headsets.You may have a couple of other Four-way Universal Intercom congurations, 1) your headset (A), a non-Sena Bluetooth headset (B), another 10Upad (C), and a non-Sena Bluetooth headset (D), 2) your headset (A), a non-Sena Bluetooth headset (B), and two other 10Upad headsets (C and D). You may make the four-way Universal Intercom call the same way as a normal four-way intercom call.11.4.1 Four-way Universal Intercom Case 1Two 10Upad headsets (A and C) and two non-Sena Bluetooth headsets (B and D).1. You (A) may start an intercom conversation with the non-Sena Bluetooth headset (B).(B) (D)(A) (C)2. The other 10Upad (C) may join the intercom by making an intercom call to you (A).(B) (D)(A) (C)
10Upad303. The non-Sena Bluetooth headset (D) may join the conference intercom by making an intercom call to the 10Upad (C).(B)(D)(A) (C)4. Now two 10Upad headsets (A & C) and two non-Sena Bluetooth headsets (B & D) are connected with the four-way Universal Intercom.(B) (D)(A) (C)You may disconnect a four-way Universal Intercom using the same way as you do in a normal four-way intercom. Please refer to section 8.3.2, “Ending Four-way Intercom”.11.4.2 Four-way Universal Intercom Case 2Three 10Upad headsets (A, C and D) and one non-Sena Bluetooth headset (B). The procedure is the same as case 1 described in section 11.4.1.(B) (D)(A) (C)
10Upad31English12 FM RADIO12.1 FM Radio On and OffTo turn on the FM radio, press the (-) Button for 1 second until you hear a mid-toned double beep sound. You will then hear a voice prompt, “FM on”. To turn off the FM radio, press the (-) Button for 1 second until you hear a voice prompt, “FM off”. When you power it off, the 10Upad will remember the last station frequency. When you power it on, the last station frequency will be playing.12.2 Preset StationsYou can listen to preset stations while listening to the FM radio. Press the Center Button for 1 second to go upward to your next saved preset station.12.3 Seek and Save“Seek” is the function that searches for station to station frequencies. To use the “Seek” function, please follow the procedure below:1. Double tap the (+) Button or the (-) Button to search down or up the station dial.2. If the tuner nds a station while searching frequencies, it stops the seek function.3. To save the current station, press and hold the Center Button for 3 seconds until you hear a voice prompt, “Preset (#)”.4. Tap the (+) Button or the (-) Button in order to select which preset number you want for that specic station. You can save up to 10 preset stations. (You may cancel the preset operation by waiting approximately 10 seconds. You will then hear “Save preset cancelled”. You can also tap the (+) Button or the (-) Button until you hear “Cancel”. Tap the Center Button to conrm cancellation. You will then hear “Save preset cancelled”.)5. To save the current station, press the (+) Button for 1 second. You will then hear a voice prompt, “Save preset (#)”.6. To delete the saved station in the preset number, press the (-) Button for 1 second. You will then hear a voice prompt, “Delete preset (#)”.
10Upad32Note: 1. You can save FM stations to presets before using FM radio. Connect the 10Upad to your PC and open the Sena Device Manager. It allows you to save up to 10 FM station frequency presets on the 10Upad settings menu. You may do the same operation by using the Sena Smartphone App.2. You can still answer an incoming phone call and intercom while listening to the FM radio.12.4 Scan and Save“Scan” is the function that automatically searches station frequencies, starting from the current frequency and up. To use the scan function, please follow the procedures below:1. Press the (+) Button for 1 second. Then the current station frequency moves upward to nd other station frequencies.2. If the tuner nds a station, it stays at the station frequency for 8 seconds, then scanning to the next station frequency.3. Scan function stops when you press the (+) Button for 1 second again.4. To save a station while scanning frequencies, tap the Center Button when at that station. You will hear a voice prompt from the 10Upad, “Save preset (#)”. The station will be saved as the next preset number.5. All stations preset during “Scan”, will overwrite previously set stations.12.5 Temporary PresetWith the temporary preset function, you may temporarily preset stations automatically without changing the existing preset stations. Tap the (+) Button three times to automatically scan for 10 temporary preset stations. The temporary preset stations will be cleared when the system is powered off.
10Upad33English12.6 Region SelectionYou can select the proper FM frequency region from the Sena Device Manager. With the region setting, you may optimize the seek function to avoid unnecessary frequency ranges (factory default: worldwide).Region Frequency Range StepWorldwide 76.0 ~ 108.0 MHz ± 100 kHzAmericas 87.5 ~ 107.9 MHz ± 200 kHzAsia 87.5 ~ 108.0 MHz ± 100 kHzAustralia 87.5 ~ 107.9 MHz ± 200 kHzEurope 87.5 ~ 108.0 MHz ± 100 kHzJapan 76.0 ~ 95.0 MHz ± 100 kHz13 FUNCTION PRIORITYThe 10Upad operates in the following order of priority:(highest) Mobile phone Intercom Music sharing by Bluetooth stereo music FM Radio(lowest) Bluetooth stereo musicA lower priority function is always interrupted by a higher priority function. For example, stereo music is interrupted by intercom call, and an intercom conversation is interrupted by an incoming mobile phone call.
10Upad3414 CONFIGURATION SETTINGYou can set the conguration of the 10Upad by the voice menu instruction described below.1. To enter into voice conguration menu, press and hold the Center Button for 10 seconds until the LED shows solid blue and you hear high toned double beeps. You will also hear a voice prompt, “Conguration menu”.2. Tap the (+) Button or the (-) Button to navigate between the menus. You will hear voice prompts for each menu item as below.3. You can enable/disable a feature or execute a command by tapping the Center Button.4. If no button is pressed within 10 seconds, the 10Upad will exit the conguration and go back to stand-by mode.5. If you want to exit the conguration immediately, tap the (+) Button or the (-) Button until you hear a voice prompt, “Exit conguration”, and tap the Center Button.The voice prompt for each menu item is as below:(1) Phone pairing (11) Voice prompt(2) Second mobile phone pairing (12) RDS AF setting(3) Phone selective pairing (13) Sidetone(4) Media selective pairing (14) Noise control(5) Speed dial (15) Delete all pairings(6) Audio Boost (16) Remote control pairing(7) VOX phone (17) Universal intercom pairing(8) VOX intercom (18) Factory reset(9) HD intercom (19) Exit conguration(10) VOX sensitivity
10Upad35EnglishPhone pairingSecond mobile phone pairingPhone selective pairingMedia selective pairingSpeed dialAudio BoostVOX phoneVOX intercomHD intercomVOX sensitivityVoice promptRDS AF settingSidetoneNoise controlDelete all pairingsRemote control pairingUniversal intercom pairingFactory resetExit configuration14.1 Mobile Phone PairingVoice Prompt “Phone pairing”Factory Default N/ATo go into mobile phone pairing mode, tap the (+) Button or the (-) Button until you hear the voice prompt, “Phone pairing”. Please refer to section 5.1, “Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device” for details on mobile phone pairing. If you tap the (+) Button or the (-) Button, you can exit from the phone pairing mode.14.2 Second Mobile Phone PairingVoice Prompt “Second mobile phone pairing”Factory Default N/ATo go into second mobile phone pairing mode, tap the (+) Button or the (-) Button until you hear the voice prompt, “Second mobile phone pairing”. Please refer to section 5.2, “Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10” for details on second mobile phone pairing. If you tap the (+) Button or the (-) Button, you can exit from the second mobile phone pairing mode.
10Upad3614.3 Phone selective pairingVoice Prompt “Phone selective pairing”Factory Default N/ATo go into phone selective pairing mode, tap the (+) Button or the (-) Button until you hear the voice prompt, “Phone selective pairing”.Please refer to section 5.3.2, “HFP for Phone Call Only” for details on phone selective pairing. If you tap the (+) Button or the (-) Button, you can exit from the phone selective pairing mode.14.4 Media Selective PairingVoice Prompt “Media selective pairing”Factory Default N/ATo go into media selective pairing mode, tap the (+) Button or the (-) Button until you hear the voice prompt, “Media selective pairing”. Please refer section 5.3.1, “A2DP Stereo Music Only” for details on media selective pairing. If you tap the (+) Button or the (-) Button, you can exit from the media selective pairing mode.14.5 Assigning Speed DialVoice Prompt “Speed dial”Factory Default N/AExecute Tap the Center Button1. To assign a phone number as a speed dial, tap the (+) Button or the (-) Button until you hear a voice prompt, “Speed dial”.2. Tap the Center Button, and you will hear a voice prompt, “Speed dial one” and “Phone connected”.3. Tap the (+) Button or the (-) Button to select one of three speed dial numbers and you hear a voice prompt, “Speed dial (#)”.4. Call a phone number you want to assign and you will hear a voice prompt, “Save speed dial (#)”. The phone number is automatically assigned to the selected speed dial number. Then the phone call will hang up before being connected.5. To exit the menu, tap the (+) Button or the (-) Button until you hear a voice prompt, “Cancel”, and tap the Center Button to conrm. You will then hear a voice prompt, “Cancel”. If no button is pressed within 1 minute, the 10Upad will exit the conguration menu and go back to stand-by mode.
10Upad37EnglishNote:1. After assigning a phone number to one of three speed dials, you can continually assign another phone number to the rest of two speed dials.2. You can also assign phone numbers for speed dialing by using the Sena Device Manager software or the Sena Smartphone App. Please visit the Sena Bluetooth website at www.sena.com for more information.14.6 Enabling/Disabling Audio BoostVoice Prompt “Audio boost”Factory Default DisableEnable/Disable Tap the Center ButtonEnabling Audio Boost increases the overall maximum volume. Disabling Audio Boost reduces the overall maximum volume, but delivers more balanced sound.14.7 Enabling/Disabling Voice Activated Phone AnsweringVoice Prompt “VOX phone”Factory Default EnableEnable/Disable Tap the Center ButtonIf this feature is enabled, you can answer incoming calls by voice. When you hear a ringtone for an incoming call, you can answer the phone by saying a word such as “Hello” loudly or by blowing air into the microphone. VOX Phone is temporarily disabled if you are connected to intercom. If this feature is disabled, you have to tap the Center Button to answer an incoming call.
10Upad3814.8 Enabling/Disabling Voice Activated IntercomVoice Prompt “VOX intercom”Factory Default DisableEnable/Disable Tap the Center ButtonIf this feature is enabled, you can initiate an intercom conversation with the last connected intercom friend by voice. When you want to start intercom, say a word such as “Hello” loudly or blow air into the microphone. If you start an intercom conversation by voice, the intercom terminates automatically when you and your intercom friend remain silent for 20 seconds. However, if you manually start an intercom conversation by tapping the Center Button, you have to terminate the intercom conversation manually.However, if you start intercom by voice and end it manually by tapping the Center Button, you will not be able to start intercom by voice temporarily. In this case, you have to tap the Center Button to restart the intercom. This is to prevent repeated unintentional intercom connections by strong wind noise. After rebooting the 10Upad, you can start intercom by voice again.14.9 Enabling/Disabling HD IntercomVoice Prompt “HD intercom”Factory Default EnableEnable/Disable Tap the Center ButtonHD Intercom enhances the two-way intercom audio from normal quality to HD quality. HD Intercom will become temporarily disabled when you enter into a multi-way intercom. If this feature is disabled, the two-way intercom audio will change to normal quality.Note:The intercom distance of HD Intercom is relatively shorter than that of normal intercom.
10Upad39English14.10 Setting Intercom Vox SensitivityVoice Prompt “VOX sensitivity”Factory Default 3Level Adjustment Tap the (+) Button or the (-) Button (1 ~ 5)Apply Tap the Center ButtonTap the (+) Button or the (-) Button until you hear the voice prompt, “VOX sensitivity”. By tapping the Center Button, it will lead you to the level adjustment mode. If you enter the mode, you will hear a prompt stating the current VOX sensitivity level. You may adjust the VOX sensitivity level by tapping the (+) Button or the (-) Button. Level 5 is the highest sensitivity setting and 1 is the lowest. After you have completed the setting, tap the Center Button to apply the changes.14.11 Enabling/Disabling Voice PromptsVoice Prompt “Voice prompt”Factory Default EnableEnable/Disable Tap the Center ButtonYou can disable voice prompts by conguration setting, but the following voice prompts are always on. – Voice prompts for conguration setting menu – Voice prompts for battery level indicator – Voice prompts for speed dial – Voice prompts for FM radio functions14.12 Enabling/Disabling RDS AFVoice Prompt “RDS AF setting”Factory Default DisableEnable/Disable Tap the Center ButtonRDS AF allows a receiver to re-tune to the second frequency location when the rst signal becomes too weak. With RDS AF enabled on the receiver, a radio station with more than one frequency can be used.
10Upad4014.13 Enabling/Disabling SidetoneVoice Prompt “Sidetone”Factory Default DisableEnable/Disable Tap the Center ButtonSidetone is audible feedback of your own voice. It helps you to naturally speak at the correct level according to varying helmet noise conditions. If this feature is enabled, you can hear what you are speaking during an intercom conversation or a phone call.14.14 Enabling/Disabling Advanced Noise Control™ Voice Prompt “Noise control”Factory Default EnableEnable/Disable Tap the Center ButtonWhen Advanced Noise Control is enabled, the background noise is reduced during an intercom conversation. When it is disabled, the background noise is mixed with your voice during intercom.Note:If you use your 10Upad with the Bluetooth Audio Pack for GoPro, you can enable or disable this feature only during Normal Audio Recording Mode. This feature is automatically disabled while in Ultra HD (UHD) Audio Mode.14.15 Delete All Bluetooth Pairing InformationVoice Prompt “Delete all pairings”Factory Default N/AExecute Tap the Center ButtonTo delete all Bluetooth pairing information of the 10Upad, tap the (+) Button or the (-) Button until you hear a voice prompt, “Delete all pairings”, and tap the Center Button to conrm.14.16 Remote Control PairingVoice Prompt “Remote control pairing”Factory Default N/AExecute Tap the Center ButtonTo enter into Remote Control Pairing mode, tap the (+) Button or the (-) Button until you hear a voice prompt, “Remote control pairing”. Then tap the Center Button to enter into Remote Control Pairing mode. The headset will automatically exit from the conguration menu.
10Upad41English14.17 Universal Intercom PairingVoice Prompt “Universal intercom pairing”Factory Default N/AExecute Tap the Center ButtonTo enter into Universal Intercom Pairing mode, tap the (+) Button or the (-) Button until you hear a voice prompt, “Universal intercom pairing”. Then tap the Center Button to enter into Universal Intercom Pairing mode. The headset will automatically exit from the conguration menu.14.18 Factory ResetVoice Prompt “Factory reset”Factory Default N/AExecute Tap the Center ButtonTo restore factory default settings on the 10Upad, tap the (+) Button or the (-) Button until you hear a voice prompt, “Factory reset”, and tap the Center Button to conrm. The 10Upad powers off with a voice prompt, “Headset reset, goodbye”.14.19 Exit Voice Conguration MenuVoice Prompt “Exit conguration”Factory Default N/AExecute Tap the Center ButtonTo exit voice conguration menu and get back to stand-by mode, tap the (+) Button or the (-) Button until you hear a voice prompt, “Exit conguration”, and tap the Center Button to conrm.
10Upad42Tap (+) Button or (-) Button Tap Center ButtonPhone Pairing NoneSecond Mobile Phone Pairing NonePhone Selective Pairing NoneMedia Selective Pairing NoneSpeed Dial ExecuteAudio Boost Enable/DisableVOX Phone Enable/DisableVOX Intercom Enable/DisableHD Intercom Enable/DisableVOX Sensitivity - Enter adjustment mode- Save and exitVoice Prompt Enable/DisableRDS AF Setting Enable/DisableSidetone Enable/DisableAdvanced Noise Control Enable/DisableDelete All Pairings ExecuteTap (+) Button or (-) Button Tap Center ButtonRemote Control Pairing ExecuteUniversal Intercom Pairing ExecuteFactory Reset ExecuteExit Conguration ExecuteVoice Conguration Menu & Button Operations
10Upad43English15 REMOTE CONTROLYou can remotely control the 10Upad via Bluetooth using the Remote Control (sold separately). This eliminates the need to take off your hand for button operations. Your 10Upad and the Remote Control must be paired together before use.1. Turn on the 10Upad and the Remote Control.2. Press the Center Button for 10 seconds to enter the conguration menu. Tap the (+) Button until you hear a voice prompt saying, “Remote control pairing”. Press the Center Button to enter into Remote Control Pairing mode and the red LED will ash rapidly and you will hear multiple beeps. Please refer to section 14.16, “Remote Control Pairing” for more details.3. Enter Bluetooth pairing mode on your Remote Control. The 10Upad will automatically perform pairing with the Remote Control in pairing mode. You will hear a voice prompt, “Remote control connected”, when they are successfully connected.16 FIRMWARE UPGRADEThe 10Upad supports rmware upgrades. You can update the rmware using the Sena Device Manager (please refer to section 4.6.1, “Sena Device Manager”). Please visit Sena Bluetooth website at www.sena.com to check the latest software downloads.
10Upad4417 TROUBLESHOOTING17.1 Intercom FailureWhen you try to start an intercom conversation with an intercom friend who is unavailable within range or already having a conference intercom with other riders or a mobile phone call, you will hear a low tone double beep signifying an intercom busy signal. In this case, you have to try again later.17.2 Intercom ReconnectionIf your intercom friend goes out of range while having an intercom conversation, you may hear static noise and eventually the intercom will be disconnected. In this case, the 10Upad automatically tries to reconnect the intercom every 8 seconds and you will hear high tone double beeps until the intercom is reestablished. If you do not want to make a reconnection, tap the Center Button to stop the attempt.17.3 Fault ResetWhen the 10Upad is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button below the (+) Button . Insert a paper clip into the reset pin-hole and press the reset button for a second with light pressure. The 10Upad will be switched off. Restart the system and try again. This will not restore the headset to factory default settings.17.4 Factory ResetIf you want to restore the headset to factory default settings, use the Factory Reset in the conguration menu. The headset automatically restores the default settings and turns off. Please refer to section 14.18, “Factory Reset” for more details.
10Upad45English18 QUICK OPERATION REFERENCEType Function Button Command LED BeepBasic FunctionPower on Press the Center Button and the (+) Button for 1 second Solid blue Ascending beepsPower off Tap the Center Button and the (+) Button Solid red Descending beepsVolume adjustment Tap the (+) Button or the (-) Button - -Mobile PhoneAnswer mobile phone call Tap the Center Button - -End mobile phone callPress the Center Button for 2 seconds - -Voice dial Press the Center Button for 3 seconds - -Speed dial Press the (+) Button for 3 seconds -Mid-tone single beepReject incoming callPress the Center Button for 2 seconds - -Intercom Intercom pairingPress the Center Button for 5 seconds Red ashing Mid-tone single beepTap the Center Button of any one of the two headsetsType Function Button Command LED BeepIntercomStart/End each intercom Tap the Center Button - -End all intercoms Press the Center Button for 1 second -Mid-tone double beepsStart Group IntercomTap the (+) Button and the (-) Button at the same timeBlue and red ashing -End Group IntercomPress the Center Button for 1 second - -MusicPlay/Pause Bluetooth musicPress the Center Button for 1 second -Mid-tone double beepsTrack forward/back Press the (+) Button or the (-) Button for 1 second - -FM RadioFM radio on/off Press the (-) Button for 1 second -Mid-tone double beepsSelect preset Press the Center Button for 1 second -Mid-tone single beepSeek stations Double tap the (+) Button or the (-) Button -High tone triple beepsScan up FM band Press the (+) Button for 1 second - -Stop scanning Press the (+) Button for 1 second -High tone double beepsSave preset while scanning Tap the Center Button -High tone double beeps
10Upad46CERTIFICATION AND SAFETY APPROVALSFCC Compliance StatementThis device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antennae• Increase the separation between the equipment and the receiver• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected• Consult the dealer or an experienced radio/TV technician for helpFCC RF Exposure StatementFCC CautionFCC ID: S7A-SP36IC ID: 8154A-SP36FCC RF Exposure requirements: The highest SAR value reported under this standard during product certification for use next to the head with the minimum separation distance of 10mm is 1.593W/Kg. This transmitter must not be collocated or operating in conjunction with any other antenna or transmitter.Changes or modifications not expressly approved by the party responsible for compliancecould void the user's authority to operate the equipment.This product is compliance to FCC RF Exposure requirements and refers to FCC website https://apps.fcc.gov/oetcf/eas/reports/GenericSearch.cfm search for FCC ID: S7A-SP36
10Upad47EnglishCE Declaration of ConformityThis product is CE marked according to the provisions of the R&TTE Directive (1999/5/EC). Hereby, Sena declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For further information, please consult www.sena.com. Please note that this product uses radio frequency bands not harmonized within EU. Within the EU this product is intended to be used in Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, United Kingdom and within EFTA in Iceland, Norway and Switzerland.Industry Canada Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:(1) This device may not cause interference.(2) This device must accept any interference, including interference that may cause undesired operation of the device.Bluetooth License The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. Other trademarks and trade names are those of their respective owners. The product is compliant with and adopts the Bluetooth® Specication 4.1 and has successfully passed all interoperability tests that are specied in the Bluetooth® specication. However, interoperability between the device and other Bluetooth®-enabled products is not guaranteed.WEEE (Waste Electrical and Electronic Equipment)The crossed-out wheel bin symbol on the product, literature, or packaging reminds you that all electrical and electronic products, batteries, and accumulators must be taken to separate collection at the end of their working life. This requirement applies to the European Union and other locations where separate collection systems are available. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please do not dispose of these products as unsorted municipal waste, but hand it in at an ofcial collection point for recycling.Le présent appareil est conforme aux CNR d'Industrie Canada applicables auxappareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :(1) l'appareil ne doit pas produire de brouillage, et(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre lefonctionnement.
11IC RF Exposure Statement
10Upad48SAFETY INFORMATIONPlease ensure that the product is properly used by observing the warnings and cautions below to prevent any risk and/or damage to property.Product Storage and Management• Keep the product free of dust. It may damage mechanical and electronic parts of the product.• Do not store the product in high temperatures as this may reduce the life span of electronic devices, damage the battery, and/or melt plastic parts of the product.• Do not store the product in cold temperatures. Abrupt changes in temperatures may cause condensation and damage electronic circuits.• Do not clean the product with cleaning solvents, toxic chemicals, or strong detergents as this may damage the product.• Do not paint the product. Paint may obstruct moving parts or interfere with the normal operation of the product.• Do not drop or otherwise shock the product. It may damage the product or its internal electronic circuits.• Do not disassemble, repair or modify the product as this may damage the product and invalidate the product warranty.• Do not store the product in humid environments, especially for long time storage.Product Use• In some regions, it is prohibited by law to ride motorcycles while wearing headsets or earbuds. Therefore be certain to comply with all relevant laws in the region before using the product.• The headset is for motorcycle helmets only. To install the headset, you must follow the installation instructions shown in the User’s Guide.• Use of the product at a high volume for a long period of time may damage your eardrums or hearing ability. Keep the volume at a modest level to prevent damage.• Do not cause impact to the product or touch it with sharp tools as this may damage the product.• Do not use the product in high-temperatures or apply heat to the product as this may cause damage, explosion, or re.• Keep product away from pets or small children. It may damage the product.• In any place where wireless communication is prohibited, such as hospitals or airplanes, turn off the power and refrain from using the product. In a place where wireless communication is prohibited, electromagnetic waves may cause hazards or accidents.
10Upad49English• In recharging the battery, make sure to use an approved charger provided by the manufacturer. Use of a non-approved charger may cause re, explosion, leakage, and other hazards may also reduce the life time or performance of the battery.• Any 3rd party USB charger can be used with Sena products if the charger is approved by either the FCC, CE, IC or other locally approved agencies that Sena accepts.• Store the battery at temperatures of 15°C~25°C (59°F~77°F). Higher or lower temperatures may reduce the capacity and life of the battery, or may cause temporary non-operation. Do not use the product in sub-zero temperature, because it may cause serious reduction of the battery performance.• If you apply heat to the battery or throw it into re, it may explode.• Do not use the product with a damaged battery. It may explode and/or cause accidents.• Never use a damaged charger. It may explode and/or cause accidents.• Battery life may vary depending on conditions, environmental factors, functions of the product in use, and devices used with it.• Do not use the product near hazardous explosives. When it is near any explosion hazards, turn off the power and heed any regulations, instructions, and signs in the area.• When using the product, be certain to conform to laws regarding the use of communications devices while riding.• Do not put the product where it may hamper the rider's vision or manipulate it while riding. This may cause trafc accidents.• Before riding, fasten the product to the helmet, and double-check that it is fastened. Separation of the product while riding may cause damage to the product or accidents.• If the product is damaged, stop using it immediately. It may cause damage, explosion, or re.BatteryThis product has an irreplaceable rechargeable battery inside. Therefore, when using the product, make sure to adhere to the following:• Never separate the battery from the product as this may damage the product.• The battery performance may be reduced over time with usage.
10Upad50PRODUCT WARRANTY AND DISCLAIMERLimited WarrantyLimited WarrantySena Technologies, Inc. (“Sena”) guarantees the product quality based on the technical specication stated in the product manual, and data regarding product warranty. Here, product warranty extends to the product only. Sena will not be liable for any loss, damage of human life, or loss of property which may result from using the product beyond defective parts or aws that occur due to problems in manufacture.Warranty PeriodSena guarantees free-of-charge replacements of defective parts of the product or aws that may have occurred due to problems in manufacture for a period of 2 years from the date of initial purchase.TerminationQuality warranty of the product becomes effective on the date of initial purchase. In addition, the quality warranty of the product expires when the warranty period expires. However, in the following cases, the warranty will be terminated prematurely.• In the event the product has been sold or transferred to a third party.• In the event the manufacturer’s name, serial number, product label, or other markings have been modied or removed.• In the event any unauthorized person has tried to disassemble, repair, or modify the product. Notice and WaiverBy buying and using this product, you relinquish considerable legal rights including any claim for compensation for damages. Therefore, be certain to read and understand the following terms and conditions before using the product. Use of this product will constitute consent to this agreement, and forfeiture of rights to all claims. If you do not consent to all the terms and conditions of this agreement, return the product for a refund. 1. You agree that you, your descendants, legal proxies, successors, or transferees will not raise permanent volitional request for any suit, claim, implementation, redemption or similar action from Sena with regard to any occasion such as difculty, pain, suffering, inconvenience, loss, injury, or death which may occur to you or a third party during the use of this product.2. You must completely understand and accept all risks (including those occurring due to any careless behavior of yours or others) which may occur during the use of this product.
10Upad51English3. You are responsible for ensuring that your medical condition permits usage of the product and that you are in sufcient physical condition for using any device which can be used with it. In addition, you must ensure that the product does not limit your abilities and that you are able to use it safely.4. You must be an adult who can take responsibilities for using the product.5. You must read and understand the following warnings and alerts:• Sena, together with employees, managers, partners, subsidiaries, representatives, agents, supporting rms and suppliers, sole sellers of Sena (collectively referred to as “the company”) recommend that, before using the product and similar devices of any brands including its derivative models, you collect any relevant information in advance and be entirely prepared in terms of weather, trafc situation, and road conditions.• When you use the product while you operating any vehicle or equipment such as motorcycles, scooters, mopeds, ATVs, or quad-bikes (hereinafter called as “transportation means”), you must take complete caution regardless of the location of such operation.• Use of the product on the road may cause such risks as fracture, serious disability, or death.• Risk factors, which may occur when you use the product, may be due to errors of the manufacturer, its agents, or third parties which are involved in the manufacturing.• Risk factors, which may occur when you use the product, may be unforeseeable. Therefore, you must take full responsibility for any damage or loss caused by all risk factors which may occur when using the product.• When you use the product, use good judgment; never use it under the inuence of alcohol.6. You must read and completely understand all terms and conditions of legal rights and warnings that are involved in using the product. In addition, usage of the product constitutes acceptance of all terms and conditions regarding waiver of rights.
10Upad52Warranty ExclusionsReasons for Limited LiabilitiesIf you do not return the product after purchasing it, you relinquish all rights to liabilities, loss, claims, and claims for reimbursement of expenses (including attorney’s fees). Therefore, Sena will not be liable for physical injury, death, or any loss or damage of transportation means, possessions, or assets which belong to you or third parties that may have occurred while you use the product. Further, Sena will not be liable for any substantial damage not related to the condition, environment, or malfunction of the product. All risks related with the operation of the product depend entirely on the user regardless of its use by the initial purchaser of a third party.Use of this product may violate local or national laws. In addition, be aware once again that correct and safe use of the product is entirely your responsibility.Limitation of LiabilityTO THE FULL EXTENT ALLOWED BY LAW, SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SENA OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SENA’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. IN ANY CASE, THE TOTAL COMPENSATION LIABILITIES OF SENA OR ITS SALES AGENTS SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT BY THE PURCHASER.
10Upad53EnglishLiabilities DisclaimerIn addition to damages which may occur due to the use of the product, Sena will not be liable for damages of the product which occur due to the following events.• In the event the product is misused or used for purposes other than its intended purposes.• In the event the product is damaged because the user does not follow the content of the product manual.• In the event the product is damaged because it has been left unattended or has undergone any other accident.• In the event the product is damaged because the user has used any parts or software which are not provided by the manufacturer.• In the event the product is damaged because the user has disassembled, repaired, or modied it in such way as is not explained in the product manual.• In the event the product is damaged by a third party.• In the event the product is damaged due to Acts of God (including re, ood, earthquake, storm, hurricane or other natural disaster).• In the event the surface of the product is damaged by use.Warranty ServiceTo obtain product warranty service, send the defective product, at your expense, to the manufacturer or the seller along with proof of purchase (a receipt that shows the purchase date, a product registration certicate of the Website, and other relevant information). Take necessary measures to protect the product. In order to get a refund or replacement, you must include the whole package as it was purchased.Free-of-charge ServiceSena will provide free-of-charge repair or replacement service for the product when product defects occur within the scope of the product warranty during the warranty period.
www.sena.com User’s Guide for Firmware v1.01.0.0

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