SMART Technologies 7086 Interactive Display User Manual

SMART Technologies Inc. Interactive Display Users Manual

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SMARTBoard® 7000 series

interactive displays

INSTALLATION AND MAINTENANCE GUIDE

FOR MODELS:

lSBID-7075

lSBID-7086

lSBID-7275

lSBID-7286

lSBID-7075P

lSBID-7086P

lSBID-7275P

lSBID-7286P

smarttech.com/kb/171164

Licenses

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United

States and other countries.

The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMARTTechnologiesULC is under license.

Trademark notice

SMARTBoard, SMARTNotebook, SMARTMeetingPro, SMARTInk, SMARTkapp, SMARTkappiQ, HyPrTouch, PenID, smarttech, the SMART logo and all SMART

taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Microsoft and Windows are either registered

trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, OSX, iPhone, iPad, iPod touch, iTunes, AirPlay and

Bonjour are trademarks of Apple Inc., registered in the U.S. and other countries. Google, Google Cast, Google Play, Android, Chrome, Chromebook and

Chromecast are trademarks of Google Inc. AirParrot is a trademark of Squirrels LLC registered in the United States and other countries. All other third-party

product and company names may be trademarks of their respective owners.

translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change

without notice and does not represent a commitment on the part of SMART.

This product and/or use thereof is covered by one or more of the following U.S. patents:

www.smarttech.com/patents

09/2017

i smarttech.com/kb/171164

Important information

IMPORTANT

There are critical software updates for the display that you need to install to ensure the display is

fully functional and provides the best experience. Connect to a wired or wireless network to

automatically download and apply these updates as well as future updates.

WARNING

lFailure to follow the installation instructions shipped with the display could result in injury

and product damage which may not be covered by the warranty.

lDo not open or disassemble the display. You risk electrical shock from the high voltage

inside the casing. Opening the casing also voids the warranty.

lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,

mount the product at the appropriate height.

lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.

lIf the display requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

lEnsure that any cables that cross the floor to the display are properly bundled and marked

to avoid a trip hazard.

lDo not insert objects inside the cabinet ventilation holes, because they could touch

dangerous voltage points and cause electric shock, fire or product damage which may not

be covered by the warranty.

lDo not place heavy objects on the power cable. Damage to the cable could cause shock,

fire or product damage which may not be covered by the warranty.

lUseonly extension cords and outlets that can fully accommodate the display’s polarized

plug.

lUse the power cable provided with the display. If a power cable is not supplied, contact

your supplier. Use only power cables that match the AC voltage of the power outlet and that

comply with your country’s safety standards.

IMPORTANT INFORMATION

ii smarttech.com/kb/171164

lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass

fragments with care when disposing of them.

lDo not move or mount the display by connecting rope or wire to its handles. The display is

heavy, and failure of the rope, wire or handle could lead to injury.

lUse only VESA®-approved mounting hardware.

lDisconnect all of the display’s power cables from the wall outlet and seek assistance from

qualified service personnel if any of the following occur:

oThe power cable or plug is damaged

oLiquid is spilled into the display

oObjects fall into the display

oThe display is dropped

oStructural damage, such as cracking, occurs

oThe display behaves unexpectedly when you follow operating instructions

CAUTION

lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop

icons or inadvertently activate applications when you wipe the screen.

lAvoid setting up and using the display in an area with excessive levels of dust, humidity and

smoke.

lMake sure an electrical socket is near the display and remains easily accessible during use.

lThe display should be used only with European TN and TT power distribution systems.

It is not suitable for older, IT-type power distribution systems found in some European

countries. “This system (IT-type) is widely used isolated from earth, in some installations in

France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral

not distributed, at 230V line-to-line.”

Contact qualified personnel if you’re uncertain of the type of power system available where

you’re installing the display.

lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power

source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy

the fire enclosure requirements of IEC60950-1.

IMPORTANT INFORMATION

iii smarttech.com/kb/171164

lYou must connect the USB cable that came with the display to a computer that has a USB

compliant interface and that bears the USB logo. In addition, the USB source computer must

be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for

CSA/UL 60950. This is for operating safety and to avoid damage to the display.

IMPORTANT

lThe following are the normal operating power requirements for the display:

Model Power requirements

SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7086 100V to 240V AC, 50 Hz to 60 Hz, 172 W

SBID-7275 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7286 100V to 240V AC, 50 Hz to 60 Hz, 187 W

SBID-7075P 100V to 240V AC, 50 Hz to 60 Hz, 147 W

SBID-7086P 100V to 240V AC, 50 Hz to 60 Hz, 172 W

SBID-7275P 100V to 240V AC, 50 Hz to 60 Hz, 162 W

SBID-7286P 100V to 240V AC, 50 Hz to 60 Hz, 187 W

lFor additional requirements and other information, refer to the display’s specifications (see

More information on page10).

Federal Communication Commission

interference statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense.

IMPORTANT INFORMATION

iv smarttech.com/kb/171164

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s

authority to operate this equipment.

Radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

IMPORTANT INFORMATION

v smarttech.com/kb/171164

Innovation, Science and Economic Development

Canada statement

This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject

to the following two conditions:

1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

Radiation exposure statement

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This

transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux

conditions suivantes:

1. le dispositif ne doit pas produire de brouillage préjudiciable, et

2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement

indésirable.

Déclaration d’exposition aux radiations

Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.

Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre

corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.

EU declaration of conformity

Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display SBID-7075, SBID-7075P,

SBID-7086, SBID-7086P and the interactive pen, SBID-7000-PEN, are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance

WARNING

This equipment is compliant with Class A of CISPR32. In a residential environment, this equipment may cause radio

interference.

Radio frequency band and maximum power level:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2402–2483.5 5.0

IMPORTANT INFORMATION

vi smarttech.com/kb/171164

EU declaration of conformity: AM40

Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive

2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance

The frequency band and the maximum transmitted power in EU are listed below:

Transmitting Band (MHz) Maximum Transmit Power EIRP (dBm)

2400–2483.5 19

5150–5350 16

5470–5725 16

Restrictions in

AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz-

5350MHz is for indoor use only.

CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should

be installed and operated with minimum distance 20 cm between the radiator and your body.

vii smarttech.com/kb/171164

Contents

Important information i

Federal Communication Commission interference statement iii

Innovation, Science and Economic Development Canada statement v

EU declaration of conformity v

EU declaration of conformity: AM40 vi

Chapter 1: Welcome 1

About this guide 1

About the display 2

Components 4

Related products

Related products for the display include the following:

lSBA-100 projection audio system

lSMART Audio 400 classroom amplification system

lUSB extenders

SBA-100 projection audio system

Available for education models, the SBA-100 projection audio system consists

of two 14 W speakers and is intended for wall-mounted displays. You can

control volume using the display’s convenience panel or the digital volume

controls in a connected computer’s operating system.

For more information, see the SBA-100 projection audio system specifications

(smarttech.com/kb/171146).

CHAPTER 1

WELCOME

10 smarttech.com/kb/171164

SMART Audio 400 classroom amplification system

Available for education models, the SMART Audio 400 classroom amplification

system provides high-quality audio amplification. The system comes with a

teacher microphone and optional student microphone. Multiple speaker

options are available, including wall- and ceiling-mounted speakers. The

amplifier receives audio signals from the microphones and translates them into

crystal-clear sound through the speakers.

For more information, see the SMART Audio 400 classroom amplification system specifications

(smarttech.com/kb/171137).

USB extenders

As noted in Connecting cables for room computers, guestlaptops and other input sources on

page23, the USB connection between the display and computer should be no longer than 16'

(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the

following USB extenders:

Extender Specifications

USB-XT smarttech.com/kb/119318

CAT5-XT-1100 smarttech.com/kb/170202

More information

In addition to this guide, SMART provides the following documents for the display:

Document Link

Quick reference smarttech.com/kb/171162

User’s guide smarttech.com/kb/171163

SMART Board 7000 series interactive display installation

instructions

smarttech.com/kb/171160

SMART Board 7000 Pro series interactive display installation

instructions

smarttech.com/kb/171221

SBID-7075 specifications smarttech.com/kb/171131

SBID-7086 specifications smarttech.com/kb/171132

SBID-7275 specifications smarttech.com/kb/171133

SBID-7286 specifications smarttech.com/kb/171134

SBID-7075P specifications smarttech.com/kb/171211

CHAPTER 1

WELCOME

11 smarttech.com/kb/171164

Document Link

SBID-7086P specifications smarttech.com/kb/171212

SBID-7275P specifications smarttech.com/kb/171213

SBID-7286P specifications smarttech.com/kb/171214

Comparison smarttech.com/kb/171161

These documents are available in the Support section of the SMART website

(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard

7000 series interactive display with iQ pages in the Support section.

Chapter 2

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Chapter 2: Installing the display

Transporting the display 13

Using transportation aides 14

Accommodating doorways, hallways and elevators 14

Dealing with cracked, chipped or shattered glass 15

Saving the original packaging 15

Installing the display on a wall 16

Choosing a location 16

Choosing a height 17

Mounting the display 18

Mounting multiple displays 20

Installing the display on a stand 20

SMART recommends that only trained installers install the display.

This chapter is for installers. Installers should read this information along with the installation

instructions included with the display before they install the display.

WARNING

Improper installation of the display can result in injury and product damage.

Transporting the display

After your organization receives the display, you need to transport it to the place where you plan

to install it.

On occasion, you might also need to move the display to another location after initially installingit.

IMPORTANT

lTransport the display at your own risk. SMART cannot accept liability for damages or injury

that occur during the display’s transportation.

CHAPTER 2

INSTALLING THE DISPLAY

14 smarttech.com/kb/171164

lWhen transporting the display, do the following:

oFollow local safety regulations and standards.

oKeep the display in its original packaging.

oMove the display so that its top frame faces up.

oHave at least two people move the display.

Using transportation aides

You can use the following aides to transport the display:

lCart

lFurniture dolly

lMechanical lift

NOTE

The display features eyebolt mounting holes for use with mechanical

lifts. Refer to the installation instructions for information on using a

mechanical lift.

Accommodating doorways, hallways and elevators

In some situations, you might need to remove the display from its packaging to move it through

narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that

you keep the foam pieces on the bottom corners of the display. These foam pieces protect the

display if you need to set it down during transport.

You might also need to rotate the display so that its top frame faces to the side. You can do this

during transportation, but when you install the display, it must be in landscape orientation (with the

top frame facing up).

CHAPTER 2

INSTALLING THE DISPLAY

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Dealing with cracked, chipped or shattered glass

The display contains safety-tempered glass. Although this glass is heat-strengthened to help

withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is

designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes

can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See

Shattered glass on an interactive display for information about conditions that can cause the

display’s glass to shatter even when it’s not in use.

If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a

SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have

the display repaired or replaced.

CAUTION

For safety and to prevent further damage, do not continue to install or use the display if its glass

is cracked, chipped or shattered.

Saving the original packaging

Save the original packaging to repack the display with as much of the original packaging as

possible in case you need to transport the display again after you initially install it. This packaging

was designed to provide the best possible protection against shock and vibration.

CAUTION

Transport the display only in the original packaging or replacement packaging purchased from

your authorized SMART reseller. Transporting the display without correct packaging can lead to

product damage and voids the warranty.

NOTE

If the original packaging isn’t available, you can purchase the same packaging directly from your

authorized SMART reseller (smarttech.com/where).

CHAPTER 2

INSTALLING THE DISPLAY

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Installing the display on a wall

Typically, you install the display on a wall in a classroom or meeting space.

Choosing a location

A display is typically installed at the room’s focal point, such as at the front of a classroom or

meeting room.

Selecting an appropriate location for the display is crucial for ensuring the best possible

experience with the product. Consider the following factors as you choose a location:

Factor Considerations

Room setup lThe location allows users, including those in wheelchairs, to access the

display.

lThe location is clearly visible to all users in the room. For more

information, see Recommended viewing distances and viewing angles

for SMARTBoard interactive displays.

lThe display will not be installed where it could be hit by a door or gate.

lThere are no nearby shelving units, desks or other furniture that has

doors or drawers that could hit the display.

Wall support The wall can support the weight of the display and mounting equipment.

Refer to the model’s specifications for the weight of the display (see

More information on page10).

Power and other

connections

lThe location is close to the following:

oA power outlet

oA network outlet (if you plan to use a wired network connection)

oA room computer (if you plan to connect a room computer)

oSpeakers and other devices that you want to connect to the display

lThe location is not where the mains power supply enters the building.

Lighting The location is not near bright light sources, such as windows or strong

overhead lighting. Infrared (IR) lighting can cause issues with presence

detection.

Acoustics The location has good acoustics.

TIP

Stand in different parts of the room and count to ten loudly. If you hear

anything other than your own voice (such as a rattle, buzzing from

elsewhere in the room or echoes), the room may require some

modifications to improve the acoustics. Work with an audio specialist

to improve the acoustics.

CHAPTER 2

INSTALLING THE DISPLAY

17 smarttech.com/kb/171164

Factor Considerations

Environment and

ventilation

lThe location meets the environmental requirements in the display’s

specifications (see More information on page10).

lThe display isn’t subjected to strong vibrations or dust.

lThere is adequate ventilation or air conditioning around the display so

that heat can flow away from the unit and the mounting equipment.

lIf you’re planning to install the display in a recessed area, there is at least

4" (10 cm) of space between the display and the recessed walls to

enable ventilation and cooling.

Choosing a height

Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6'5" (1.9m) from the floor.

CHAPTER 2

INSTALLING THE DISPLAY

18 smarttech.com/kb/171164

Mounting the display

Mount the display following the included installation instructions. In addition, consider the

following:

lMount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in

landscape orientation. SMART doesn’t support mounting the display at other angles or in

portrait orientation.

lUse a standard VESA mounting plate.

CHAPTER 2

INSTALLING THE DISPLAY

19 smarttech.com/kb/171164

lUse M8 screws to fasten the wall bracket.

Screw length 12 mm + xmm < M8 < 45 mm + xmm

where xis the combined thickness of the wall bracket and washer

Fasten force 97.36–177.01 in-lb. (11–20 N·m)

CAUTION

Do not over-tighten the screws.

NOTE

SMART recommends M8 × 30 mm mounting screws for standard installations where the

total wall mount bracket and washer thickness is less than 7 mm.

lBecause the receptacles might not be easily accessible after you mount the display, consider

connecting cables for power, room computer and other devices while the display is still in its

packaging (see Chapter 3: Connecting power and devices on page21).

CHAPTER 2

INSTALLING THE DISPLAY

20 smarttech.com/kb/171164

Mounting multiple displays

If you mount multiple displays side by side, you can connect a RS-232 cable from the rightmost

display’s RS-232OUT connector to the next rightmost display’s RS-232IN connector, and so forth,

to turn on, turn off and otherwise operate all of the displays from the right-most display’s

convenience panel.

IMPORTANT

Use only standard RS-232 cables. Do not use a null modem cables. Null modem cables typically

have ends of the same type.

NOTE

For more information on using RS-232 cables for remote management, see Appendix B:

Remotely managing the display on page85.

Installing the display on a stand

If you want to move the display from place to place or if it’s not possible to install the display on a

wall, you can install it on a stand.

IMPORTANT

If you install the display on a stand, do not move the stand while the display is on.

For information on selecting and using a third-party stand, see SMART installation standards

(smarttech.com/kb/171035).

Chapter 3

21 smarttech.com/kb/171164

Chapter 3: Connecting power and devices

Connecting power 22

Connecting to a network 22

Connecting cables for room computers, guestlaptops and other input sources 23

Using recommend cables 24

Connecting to the connector panel 24

Connecting to the convenience panel 25

Viewing a connected computer or other device’s input 25

Connecting external speakers 25

Connecting other devices 26

Connector reference 27

Display connectorpanel 27

Display convenience panel 28

iQ appliance 28

Other connectors 29

Connect the display to power after you install it but before you turn it on for the first time and

configure the iQ appliance. You can also connect cables for room computers, guest laptops or

other input sources as well as for speakers and other devices.

By installing cables in advance, you make use of connectors that might not be accessible after the

display is wall-mounted. You can then run the cables across floors or behind walls as needed.

WARNING

Ensure that any cables that cross the floor to the display are properly bundled and marked to

avoid a trip hazard.

CHAPTER 3

CONNECTING POWER AND DEVICES

22 smarttech.com/kb/171164

Connecting power

Connect the supplied power cable from the AC power inlet on the

bottom of the display to a power outlet.

NOTE

Refer to the display’s specifications for power requirements and power consumption information

(see More information on page10).

Connecting to a network

The display requires a network connection for downloading software

and firmware updates, and a number of the iQ appliance’s apps require

a network connection as well. You can connect to a network using a

Wi-Fi connection or one of the RJ45 jacks on the display (pictured). For

more information about the display’s network connection and

configuration, see Connecting to a network on page33.

IMPORTANT

Do not use the RJ45 jack on the iQ appliance to connect to a network.

CHAPTER 3

CONNECTING POWER AND DEVICES

23 smarttech.com/kb/171164

TIP

If you’re using one of the display’s RJ45 jacks to connect to a network,

you can connect the other RJ45 jack to a computer to provide

network access for the computer. This is particularly useful if there is

only one wired network connection in the room.

Connecting cables for room computers,

guestlaptops and other input sources

You can connect cables to the display so that users can connect and use room computers, guest

laptops or other devices, such as Blu-ray™ disc players.

IMPORTANT

Do not connect computers or other devices to the iQ appliance. SMARTBoard 7000 series

interactive displays do not support the use of this connector.

NOTE

For information about configuring connected computers, see Chapter 5: Configuring connected

computers on page43.

CHAPTER 3

CONNECTING POWER AND DEVICES

24 smarttech.com/kb/171164

Using recommend cables

SMART recommends the following varieties of cable:

Cable type Maximum length Recommendation

HDMI 23' (7 m)1Use only certified HDMI cables that have been

tested to support the performance standard you

require.

DisplayPort 23' (7 m) Use DisplayPort 1.2 compliant or better cables.

VGA [N/A] Use VGA cables with all pins in their connectors fully

populated and wired.

Stereo 3.5 mm 20' (6 m) [N/A]

USB 16' (5 m) Use a USB extender if the distance between the

computer and the display is greater than 16' (5 m).

For more information, see USB extenders on

page10.

Using cables that exceed these maximum lengths may produce unexpected results, degraded

picture quality or degraded USB connectivity.

Connecting to the connector panel

The connector panel includes three sets of computer

connectors:

lVGA: This set of connectors can accommodate a

USBcable for touch control, a VGA cable for video

and a stereo 3.5 mm cable for audio.

lHDMI 1: This set of connectors can accommodate

a USB cable for touch control and an HDMI cable

for video and audio. (This input supports HDMI2.0.)

lDisplayPort: This set of connectors can

accommodate a USBcable for touch control and a

DisplayPort cable for video and audio.

1The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.

CHAPTER 3

CONNECTING POWER AND DEVICES

25 smarttech.com/kb/171164

Connecting to the convenience panel

In addition to the three sets of computer connectors on

the connector panel, there is one set of computer

connectors on the convenience panel:

HDMI 2: This set of connectors can accommodate

a USBcable for touch control and an HDMI cable for

video and audio. (This input supports HDMI1.4.)

Viewing a connected computer or other device’s input

Users can use the Input app to view the computer or other device’s input on the display.

For information about the Input app, see the SMARTBoard 7000 series interactive display user’s

guide (smarttech.com/kb/171163).

Connecting external speakers

The display includes two 10 W speakers, which are designed to provide sound at the front of a

room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection

audio system on page9) or third-party external active speakers if you’re providing sound in a

larger space.

You can connect external speakers to the display using the stereo

3.5mm out connector (pictured). Alternatively, you can connect

external speakers directly to a room computer.

CHAPTER 3

CONNECTING POWER AND DEVICES

26 smarttech.com/kb/171164

In addition to the stereo 3.5 mm out connector, the display provides a

Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital

audio transmission medium. You need an audio receiver that supports

S/PDIF to decode this connection to analog for use with external

speakers.

Connecting other devices

In addition to external speakers, you can connect the following devices to the display:

Device type Details

Microphones Microphones can improve the audio experience in a classroom or lecture

hall. SMART offers a classroom audio system that includes microphones (see

SMART Audio 400 classroom amplification system on page10).

Room control

systems

Although SMART doesn’t offer room control equipment, the display supports

RS-232 communication for remote management (see Appendix B: Remotely

managing the display on page85).

CHAPTER 3

CONNECTING POWER AND DEVICES

27 smarttech.com/kb/171164

Connector reference

Display connectorpanel

The following diagram and table present the connectors on the display’s connector panel:

No. Connector Connects to Notes

1 Stereo 3.5 mm out External speakers See page25.

2 S/PDIF out Digital audio output See page25.

3 Stereo 3.5 mm in VGA input (audio) See page23.

4 USB Type-B VGA input (touch) See page23.

5 VGA in VGA input (video) See page23.

6 USB Type-B HDMI 1 input (touch) See page23.

7 HDMI 2.0 in HDMI 1 input

(videoandaudio)

See page23.

8 USB Type-B DisplayPort input (touch) See page23.

9 DisplayPort in DisplayPort input

(videoandaudio)

See page23.

10 USB Type-A [N/A] This connector is a service port.

11 RJ45 (×2) Network See page22.

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Display convenience panel

The following diagram and table present the connectors on the display’s convenience panel:

No. Connector Connects to Notes

1 USB Type-A (×2) Supported peripherals [N/A]

2 USB Type-B HDMI 2 input (touch) See page23.

3 HDMI 1.4 in HDMI 2 input

(videoandaudio)

See page23.

iQ appliance

The following diagram and table present the connectors on the iQ appliance:

AM30 AM40

No. Connector Connects to Notes

1 RJ45 Network Do not use this connector. Use

the connectors on the display

instead. See page22.

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No. Connector Connects to Notes

2 USB Type-A (×2) Supported peripherals [N/A]

3 HDMIout N/A This connector is not supported.

4 USB Type-B OPS/HDMI input (touch) Do not use this connector. Use

the connectors on the display

instead. See page23.

5 HDMI in OPS/HDMI input

(videoandaudio)

Do not use this connector. Use

the connectors on the display

instead. See page23.

6 USBType-B [N/A] This connector is a service port.

7 Micro SD [N/A] This connector is a service port.

8 LED [N/A] LED lights green when the iQ

appliance is inserted in the

accessory slot and turned on.

NOTE

Older models of the iQ appliance (AM30)don’t have all the connectors.

Other connectors

There are additional connectors on the bottom of the display (see Mounting multiple displays on

page20 and Appendix B: Remotely managing the display on page85).

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31 smarttech.com/kb/171164

Chapter 4: Configuring the display

Turning on the display for the first time 32

Connecting to a network 33

Configuring the display’s network connection 33

Configuring the network 33

Connecting the display to a network 36

Evaluating the impact of Screen Share on your network data usage 38

Updating system software 39

Applying an automatic system software update manually 39

Updating system software manually 40

Switching to the Beta channel 40

Before switching to the Beta channel 40

Switching between the Beta and Stable channels 40

Getting support and sending feedback 41

Adding or removing apps from the launcher 42

Enabling the Whiteboard Library 42

After you have mounted the display and connected power and devices, you can start it for the first

time and configure the apps as described in this chapter.

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Turning on the display for the first time

Turn on the display after mounting it and connecting power and devices.

To turn on the display for the first time

1. Flick the switch beside the AC power inlet to the ON(I) position.

2. Select your preferred language, and then tap Next.

3. Select your country, and then tap Next.

4. Name the display, and then tap Next.

5. Set the date and time, and then tap Next.

6. If the display isn’t using a wired network connection, select a wireless network, and then tap

Next.

7. Select the list of applications that will appear in the launcher, and then tap Next. For more

information about the apps, see the SMARTBoard 7000 series interactive displays user’s

guide (smarttech.com/kb/171163)

8. Tap Finish.

The Welcome screen appears.

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Connecting to a network

You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you

do so, your organization’s network administrators need to configure the network for the display.

Configuring the display’s network connection

IMPORTANT

Configuring the network properly allows the display to download important iQ system software

and feature updates automatically.

Network administrators need to configure the network so users can use the Screen Share app,

update the system software automatically over the air and enable the display to set the date and

time automatically.

Configuring the network

Network administrators need to configure the network so users can update the display’s firmware

and system software automatically over the air and to allow apps to function properly.

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To configure the network

Add thefollowing URLs to the network whitelist.

URL Feature

https://ws.kappboard.com

NOTE

Block access to https://ws.kappboard.com to

prevent automatic iQ system software updates

Automatic iQ system software update

https://*.mixpanel.com iQ system software

*.hockeyapp.net iQ system software

https://*.smarttech-prod.com SMARTNotebook® Player

http://*.loggly.com SMARTNotebook Player

http://*.smarttech.com iQ system software, Workspaces, app,

Activities app, SMARTNotebook Player

https://*.smarttech.com SMARTNotebook Player

https://www.fabric.io/ SMARTNotebook Player

https://*.classlab.com Workspaces app, Activities app

https://www.firebase.com/test.html Workspaces app, Activities app

https://*.smartamp.com Workspaces app, Activities app

https://*.google.com Activities app

http://*.google-analytics.com Activities app

https://www.gstatic.com Activities app

https://*.firebaseio.com Activities app

https://*.cloudfront.com Activities app

https://content.googleapis.com Workspaces app

https://gstatic.com Workspaces app

https://*.youtube.com Workspaces app, SMARTNotebook

Player

https://api.datamarket.azure.com Workspaces app

https://updates.airsquirrels.com Screen Share app

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To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share

app

1. Open the required TCP/UDP ports:

Protocol Port range Feature

TCP 80 Outbound http

UDP 123 Network Time Protocol

TCP 3689 iTunes music sharing

TCP 5000 Audio streaming

TCP 5353 mDNS

UDP 5353 mDNS

TCP 7000 Picture sharing

TCP 7001 Video streaming

UDP 7010 Display mirroring

UDP 7011 Display mirroring

TCP 7100 Display mirroring

TCP 47000 Audio negotiation

TCP 49152–65535 Dynamic ports

UDP 49152–65535 Dynamic ports

TCP 49228 Google Cast

TCP 50259 Google Cast

UDP 54780 Google Cast

UDP 62572 Google Cast

2. Configure the network to allow Bonjour and mDNS (multicast).

3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.

NOTE

Using a 5 GHz wireless network connection may provide a better experience with the

Screen Share app.

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To allow SMARTNotebook Player to connect to the display

NOTE

The network may have been configured to allow Network Time Protocol in To allow mobile

devices and computers to use AirPlay and Google Cast to use the Screen Share app.

Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers

Connecting the display to a network

The display can connect to a network using either Wi-Fi or an Ethernet connection. Network

administrators can also add a browser proxy or install a certificate.

To connect to a Wi-Fi network

1. If an Ethernet cable is connected to the display, disconnect it.

2. Tap the Home button on the screen.

The launcher appears.

3. Tap Settings .

The Settings window appears.

4. Tap Wi-Fi.

NOTE

Ensure Wi-Fi is turned On.

5. Select a wireless network.

If the Wi-Fi network is not password protected, the display connects to the network.

6. If the network requires a password, enter the Wi-Fi password and tap Connect.

If the network requires a user name and password, enter the user name and Wi-Fi password

and tap Connect.

TIP

Use the crosshairs to move the on-screen keyboard.

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To connect to an Ethernet network

Connect an Ethernet cable to the RJ45 receptacle on the display.

NOTE

The network must provide network settings via DHCP. If you require a static IP, use DHCP

reservation on your router.

To configure a proxy

1. Tap the Home button on the screen.

The launcher appears.

2. Tap Settings .

The Settings window appears.

3. Tap Wi-Fi.

4. Tap and hold the network to which you’re adding a proxy.

A dialog box appears.

5. Tap Modify network.

6. Select Show advanced options.

7. In the Proxy box, select Manual.

8. Enter the information in the Proxy hostname,Proxy port and Bypass proxy boxes.

9. Tap Save.

To install a certificate

NOTE

Certificates must be PFX format.

1. Copy a PFX format certificate to a USB drive.

2. Tap the Home button on the screen.

The launcher appears.

3. Tap Settings .

The Settings window appears.

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4. Tap Wi-Fi > … > Advanced > Install Certificates.

The USBDrive window appears.

5. Tap USB Drive.

6. Select a certificate to install.

7. If required, enter a password to extract the certificate.

8. Optionally, enter a name for the certificate in the Certificate name box and reason for

certificate use in the Credential use box. Tap OK.

A window appears requesting that a lock screen PIN, pattern or password be set before using

the certificate.

9. Tap OK.

10. Select a pattern, PIN or password method. Tap OK.

IMPORTANT

Make note of the pattern, PIN or password. The pattern, PIN or password may be required to

install future certificates.

If the pattern, PIN or password is forgotten, a factory reset is required before installing more

certificates.

The iQ system software confirms the certificate was installed.

Evaluating the impact of Screen Share on your network data usage

When you connect your device or computer to the display using Screen Share, the screen sharing

protocol compresses the image from your device or computer. The protocol may transmit only

areas of the screen that change. This can make it difficult to estimate the impact of Screen Share

on a network where many users would like to screen share simultaneously.

For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of

teachers might be streaming video while 90% might be sharing static content with occasional

updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use

the following table to help estimate the impact of wireless Screen Share on your network.

Content being shared Data rate transmission

Static content with minor screen movement 20 kbps

Static content with periodic scrolling or

refreshes

Spikes briefly to 500–600 kbps, returns to 20

kbps

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Content being shared Data rate transmission

Gaming or streaming video with major screen

changes

700 kb/sec–1.2 Mbps

Updating system software

When the display is connected to the Internet, it updates the system software and the firmware

automatically.

When an update to the system software or firmware is available, the display downloads the update

in the background then waits for four hours of inactivity. When that happens, the display shows a

two-minute countdown before beginning the update. The countdown can be interrupted at any

time. The update begins when the countdown finishes. The display shows a blank screen for four

minutes. When the update is complete, the display shows the Whiteboard and any content that

was on Whiteboard before the update.

NOTE

You can configure your organization’s network to allow or prevent automatic system software

and firmware updates (see Configuring the display’s network connection on page33).

Applying an automatic system software update manually

If the display has downloaded the system software update but hasn’t yet applied the update, you

can start the update process manually from Settings.

To apply an automatic system software update manually

1. Tap the Home button on the screen.

The launcher appears.

2. Tap Settings .

The Settings window appears.

3. Scroll to Auto Update.

4. Under Check for Updates Now, tap Apply Update Now.

The display turns off and then turns back on. The display then applies the update.

If there is an update for the pen firmware, the pen’s indicator light will flash green or amber.

Leave the pen in the tray until the pen’s light is a solid color.

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Updating system software manually

You can download system software updates at smarttech.com/downloads and update your display

using a USB drive.

Switching to the Beta channel

The Beta channel is meant for advanced users who are comfortable using pre-release software.

System software releases in the Beta channel contain new features that are still in development.

IMPORTANT

lYou may encounter bugs or other unexpected behavior in pre-release software.

lFeatures previewed in the Beta channel may never appear in a Stable channel release.

lThere may be frequent updates to the display’s system software.

lThe user interface may change significantly as features develop.

lIf you switch to the Beta channel and want to return to the Stable channel, you must perform

a factory reset that erases all of the display’s settings.

Before switching to the Beta channel

Before switching to the Beta channel, back up important Whiteboard content using the

SMARTkapp® app. See the SMARTBoard 7000 series interactive displays user’s guide

(smarttech.com/kb/171163).

Switching between the Beta and Stable channels

To switch to the Beta channel

1. Tap the Home button on the screen.

The launcher appears.

2. Tap Settings .

The Settings window appears.

3. Tap Auto Update.

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4. Tap Update Channel, and then select Beta Channel.

A dialog box appears asking you to confirm the switch to the beta system software releases.

The display checks for a Beta system software update.

To switch to the Stable channel

1. Tap the Home button on the screen.

The launcher appears.

2. Tap Settings .

The Settings window appears.

3. Tap Auto Update.

4. Tap Update Channel, and then select Stable Channel.

A dialog box appears asking you to confirm the switch to the Stable channel system software

releases.

The display checks for a Stable channel system software update.

5. Tap Ready to apply update.

Getting support and sending feedback

SMART Support will not be able to help you resolve problems you may encounter in Beta channel

releases.

SMART appreciates your willingness to use Beta channel releases and values all types of

feedback.

lReport issues with Beta channel releases at smarttech.uservoice.com.

lProvide feedback to SMART about new features at smarttech.uservoice.com.

lSuggest new features to SMART at smarttech.uservoice.com.

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Adding or removing apps from the launcher

You can add or remove apps from the launcher.

To add or remove apps from the launcher

1. Tap the Home button on the screen.

The launcher appears.

2. Tap Settings .

The Settings window appears.

3. Tap Launcher.

4. Select the apps you want to include in the launcher.

Clear the check boxes for apps you want to remove from the launcher.

Enabling the Whiteboard Library

The display saves Whiteboard sessions to the Library.

The Library is disabled on some displays and must be enabled if you want to save Whiteboard

sessions or continue previous sessions.

To enable the Library

1. Tap the Home button on the screen.

The launcher appears.

2. Tap Settings .

The Settings window appears.

3. Tap Applications, and then tap Whiteboard .

4. Switch the Library option ON.

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43 smarttech.com/kb/171164

Chapter 5: Configuring connected computers

Installing SMART software on connected computers 43

Installing SMART Learning Suite 43

Installing SMART MeetingPro software 44

Setting connected computers’ resolutions and refresh rates 44

Install SMARTsoftware and set the resolution and refresh rate on any computers you connect to

the display.

NOTE

For information about connecting computers, see Connecting cables for room computers,

guestlaptops and other input sources on page23.

Installing SMART software on connected

computers

The display comes with either SMARTLearning Suite or SMARTMeetingPro® software.

Installing SMART Learning Suite

The SBID-7075, SBID-7086, SBID-7275 and SBID-7286 models come with one license of SMART

LearningSuite. You can download SMART LearningSuite from smarttech.com/downloads and

install it on a room computer.

You can purchase additional licenses of SMARTLearning Suite to install on other computers.

Contact your authorized SMART reseller (smarttech.com/where) for more information.

IMPORTANT

Make sure a computer meets the minimum requirements in the SMARTNotebook software

release notes before you install SMART Learning Suite.

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Installing SMART MeetingPro software

The SBID-7075P, SBID-7086P, SBID-7275P and SBID-7286P models come with one room license

and ten personal licenses of SMARTMeetingPro software. You can download

SMARTMeetingPro software from smarttech.com/downloads and install the room license on a

room computer and the personal licenses on up to then users’ laptops.

You can purchase additional licenses of SMARTMeetingPro software to install on other

computers. Contact your authorized SMART reseller (smarttech.com/where) for more information.

IMPORTANT

Make sure a computer meets the minimum requirements in the SMARTMeetingPro software

release notes before you install SMARTMeetingPro software.

Setting connected computers’ resolutions and

refresh rates

The following table presents the recommend resolutions and refresh rates for the display’s input

sources:

Input source Resolution Refresh rate

HDMI 1 3840×2160 60Hz

HDMI 2 1920×1080 60Hz

DisplayPort 1920×1080 60Hz

VGA 1920×1080 60Hz

If possible, set any connected computers to these resolutions and refresh rates. See the

connected computers’ operating system documentation for instructions.

Chapter 6

45 smarttech.com/kb/171164

Chapter 6: Maintaining the display

Checking the display installation 45

Cleaning the display 45

Maintaining ventilation 46

Preventing condensation 46

Replacing the pens and eraser 47

Turning the display off and back on 47

Resetting the display 48

Removing and transporting the display 48

With proper maintenance, the display will provide years of use.

Checking the display installation

Inspect the display installation frequently to ensure that it remains securely installed.

lCheck the mounting location for signs of damage or weakness that can occur over time.

lCheck for loose screws, gaps, distortions or other issues that could occur with the mounting

hardware.

If you find an issue, contact a trained installer.

Cleaning the display

Follow these instructions to clean the display’s screen and frame without damaging the screen’s

anti-glare coating or other product components.

CAUTION

lDo not use permanent or dry-erase markers on the screen. If dry-erase markers are used on

the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

lDo not rub the screen with dense or rough material.

lDo not apply excessive pressure to the screen.

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MAINTAINING THE DISPLAY

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lDo not use cleaning solutions or glass cleaners on the screen, because they can deteriorate

or discolor the screen.

To clean the screen

1. Turn off the display (see Turning the display off and back on on the facing page).

2. Wipe the screen and frame with a lint-free, non-abrasive cloth.

NOTE

Alternatively, you can use a damp cloth with a drop of dish soap.

Maintaining ventilation

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling

and can lead to product failure.

lClean accessible ventilation holes monthly with a dry cloth.

lUse a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes

regularly. You might have to remove the display from the wall. For more information on

removing the display, see Removing and transporting the display on page48.

CAUTION

Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.

Preventing condensation

The screen contains layers of glass that can collect condensation, especially in the following

conditions:

lTemperature extremes with high humidity

lRapid changes in humidity, which can occur when you operate the product near water (such as

a pool, kettle or air conditioner ventilator)

To evaporate condensation from the display

1. Remove the humidity source from the display, if possible.

2. Turn off the display.

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MAINTAINING THE DISPLAY

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3. Remove any moisture from the display with a smooth, dry cloth.

4. If the display has been moved from a colder environment to a warmer environment (for

example, from storage to the installation site), leave the display turned on for 48 hours.

Otherwise, leave the display turned off for 48 hours.

Replacing the pens and eraser

To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad

become worn. You can purchase replacement pens and erasers from the Store for SMART Parts

(seesmarttech.com/Support/PartsStore).

Turning the display off and back on

In most situations, you can put the display to sleep when not using it following the instructions in the

SMARTBoard 7000 series interactive displays user’s guide (smarttech.com/kb/171163).

In some situations, such as when you need to transport the display or clean its screen, you need to

turn off the display for a period of time. You can turn it back on after.

To turn the display off

1. Press the Power button on the convenience panel for four seconds.

A slider appears on the screen.

2. Move the slider to the right.

NOTE

Wait at least 30 seconds before turning the display back on.

To turn the display back on

Press the Power button on the convenience panel.

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Resetting the display

You can reset the display and the iQ appliance using the convenience panel.

To reset the display

Press and hold the Power button on the convenience panel for 10 seconds.

The display and iQ appliance reset.

Removing and transporting the display

If the display is wall mounted, you might need to remove it from its current location and transport it

to another location on occasion.

To remove the display safely, use two or more trained installers.

WARNING

lDo not attempt to move the display by yourself. The display is very heavy.

lDo not move the display by connecting a rope or wire to the handles on the back. The

display can fall and cause injury and product damage.

IMPORTANT

Follow any documentation included with the third-party mounting hardware.

To remove the display

1. Turn off any connected computers.

2. Turn off the display (see Turning the display off and back on on the previous page).

3. Flick the switch beside the AC power inlet to the OFF(O) position.

4. Remove all accessible cables and connectors.

5. Remove the iQ appliance from the accessory slot.

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MAINTAINING THE DISPLAY

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6. Lift the display from its mounting location.

WARNING

Do not place the display on a sloping or unstable cart, stand or table. The display could fall,

resulting in injury and severe product damage.

CAUTION

Do not leave the display face up, face down or upside down for an extended period. This

could cause permanent damage to the screen.

7. Remove the mounting brackets.

To transport the display

See Transporting the display on page13.

Chapter 7

51 smarttech.com/kb/171164

Chapter 7: Troubleshooting

Troubleshooting the display 51

Resolving issues with power 52

Resolving issues with presence detection 52

Resolving issues with video 53

Resolving issues with image quality 53

Resolving issues with audio 55

Resolving issues with touch and digital ink 56

Troubleshooting the display’s software 57

Resolving general issues 57

Resolving issues with Activities 58

Resolving issues with Workspaces 58

Resolving issues with SMARTNotebook Player 58

Resolving issues with Browser 59

Resolving issues with Input 59

Resolving issues with Screen Share 60

Resolving issues with Android mobile devices 61

Resolving issues with Apple devices 63

Resolving issues with Chrome browser and Chromebook 65

Resolving issues with Windows computers 67

Advanced troubleshooting for Screen Share 69

Referring to the SMART knowledge base for additional troubleshooting information 70

Contacting your reseller for additional support 70

Locating the display serial number 71

Locating the iQ appliance serial number 71

This chapter explains how to troubleshoot issues with the display and its software.

Troubleshooting the display

The following information helps you resolve a variety of common issues with the display, including

issues with:

lPower

lPresence detection

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lVideo

lImage quality

lAudio

lTouch and digital ink

Resolving issues with power

Issue Solutions

The display doesn’t turn on and its

power light isn’t lit.

lMake sure the power cable is securely fastened to the power outlet and the

display.

lMake sure the switch beside the AC power inlet is in the ON (I) position.

lMake sure the power outlet is working by testing it with a different device.

lMake sure the power cable is working by testing it with a different device.

The display turns on, its power light

is lit, but nothing shows on the

screen.

lPick up a pen or press the Power button.

lSee Resolving issues with video on the facing page.

lRestart the display.

See Turning the display off and back on on page47.

The display doesn’t turn on when

you use a connected computer’s

mouse or keyboard.

lMake sure the computer is on.

lPick up a pen or press the display’s Power button.

You’re experiencing other issues

with power, or the previous

solutions don’t resolve the issue.

See Referring to the SMART knowledge base for additional troubleshooting

information on page70.

Resolving issues with presence detection

Issue Solutions

The display doesn’t enter Ready

mode when users enter the room.

lMake sure all cables are securely connected.

lMake sure nothing is blocking the presence detection sensors.

The display enters Ready mode

when it shouldn’t.

lCheck for and, if possible, move the display away from the following:

oDirect sunlight

oBright lights

oForced air ducts

oPlasma displays

oInfrared audio systems and other infrared sources

oPolished floors, glass walls, or other reflective surfaces

lBe aware that the display’s presence detection range is 16'(5m).

You’re experiencing other issues

with presence detection, or the

previous solutions don’t resolve the

issue.

See Referring to the SMART knowledge base for additional troubleshooting

information on page70.

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Resolving issues with video

Issue Solutions

You’re experiencing general issues

with video.

lMake sure any connected computers are on and not in Standby mode.

lSet connected computers’ resolution and refresh rate to values that the display

supports.

See Setting connected computers’ resolutions and refresh rates on page44.

lRestart the display and any connected computers.

See Turning the display off and back on on page47.

The display is on, but nothing shows

on the screen.

lMake sure any connected computers are on and not in Standby mode.

lMake sure the screen is working by pressing the Home button (below the

screen) to open the launcher.

lRestart the display and any connected computers.

See Turning the display off and back on on page47.

A computer is connected to the

display, but only a “Looking for a

connection” message appears on

the screen.

Make sure the computer is connected to the currently selected input.

You want to output video to

another display.

Be aware that only displays with newer AM30 or AM40 appliances support

video output.

You’re experiencing other issues

with video, or the previous solutions

don’t resolve the issue.

See Referring to the SMART knowledge base for additional troubleshooting

information on page70.

Resolving issues with image quality

Issue Solutions

You’re experiencing the following

or similar issues with image quality:

lThere are lines or snow on

the screen.

lThe image if flickering or

flashing.

lSet the connected computer’s resolution and refresh rates to values that the

display supports.

See Setting connected computers’ resolutions and refresh rates on page44.

lOpen the on-screen display menu. If it appears correctly, the issue is with the

video input.

lAdjust the display’s image settings.

If you have an iQ appliance (AM30), see Display on page78.

If you have an iQ appliance (AM40), see Display on page80.

lRestart the display.

See Turning the display off and back on on page47.

There are bright spots on the

screen.

lOpen the on-screen display menu. If it appears correctly, the issue is with the

video input.

lTake a photograph of the screen and send it to SMART support. If SMART

support determines that the issue is with the screen and the display is under

warranty, you may be eligible for a replacement.

The image isn’t clear. There are

lines, double images or other

distortions.

Adjust the display’s image settings.

If you have an iQ appliance (AM30), see Display on page78.

If you have an iQ appliance (AM40), see Display on page80.

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Issue Solutions

Colors don’t appear correctly. lBe aware that if two or more displays are mounted side-by-side, there could be

minor differences in colors across the displays. This issue is not unique to

SMART products.

lIf you’re using a VGA video input, use a different cable or connect a different

source to see if the issue is with the cable or input source.

The image is cut off or shifted to the

left or right.

lAdjust any connected computers’ video settings, particularly zoom, crop and

underscan.

See the computer’s operating system documentation.

lIf the computer’s desktop is entirely black, change it to dark gray or a different

color.

lIf the computer’s background is extended across multiple screens, duplicate the

desktop across the screens or set the display as the only screen.

The image doesn’t fill the entire

screen.

Adjust any connected computers’ video settings, particularly overscan.

See the computer’s operating system documentation.

A persistent image appears on the

display.

See Image persistence or burn in on LCD displays.

You’re experiencing other issues

with image quality, or the previous

solutions don’t resolve the issue.

See Referring to the SMART knowledge base for additional troubleshooting

information on page70.

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Resolving issues with audio

Issue Solutions

You’re experiencing the following

or similar issues with audio:

lNo sound is coming from the

speakers.

lSound is coming from the

speakers, but the volume is

low.

lThe sound is distorted or

muffled.

lIf you’re using external speakers, make sure the speakers are turned on.

lMake sure the cables connecting the display to the computer are securely

fastened.

NOTES

oThe display’s stereo 3.5 mm in connector works with the VGA input.

oConnecting an audio cable to the display’s stereo 3.5 mm out connector

disables the internal speakers.

oIf you’re using the display’s S/PDIF out connector to connect a sound

bar or receiver for external speakers, see Connecting external

speakers on page25.

lAdjust the volume on the display and the connected computer and make sure

neither are muted.

lAdjust the display’s audio settings.

If you have an iQ appliance (AM30), see Audio on page78.

If you have an iQ appliance (AM40), see Audio on page80.

lMake sure the display is set as the default audio device for the connected

computer’s audio output.

See the connected computer’s operating system documentation.

lIf you’re using the integrated speakers, set the volume for the computer and any

running applications to 80%, and then adjust the display’s volume.

If you’re using external speakers, set the volume for the computer, any running

applications and the display to 80%, and then adjust the speakers’ volume.

There is a whine or buzzing sound

coming from the back of the display.

Be aware that these sounds are normal. Most displays emit electrical noise.

Such sounds may be more noticeable with some displays than with others.

You’re experiencing other issues

with audio, or the previous solutions

don’t resolve the issue.

See Referring to the SMART knowledge base for additional troubleshooting

information on page70.

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Resolving issues with touch and digital ink

Issue Solutions

You’re experiencing the following

or similar issues with touch and

digital ink:

lWhen users touch or write on

the screen, the pointer or

digital ink appears in the

wrong place.

lTouch and digital ink are

intermittent.

lDigital ink disappears as you

write.

lDigital ink colors change

unexpectedly.

lRestart the display.

See Turning the display off and back on on page47.

lConfirm with the installers that the computer is connected to the display with

only a single cable.

lMake sure SMART Product Drivers and SMARTInk are installed and running on

any connected computers.

lUse a known working pen from another display to check if the issue is being

caused by the pen.

lRemove infrared sources such as incandescent or arc lights, desk lamps and

infrared audio devices or move the display to another location in the room.

lUpdate the firmware.

lRemove the display from the wall, calibrate it and confirm if this resolves the

issue. If it does, check the wall and wall mount for issues.

The display responds to touch but

not to writing with a pen.

Reinstall or update SMART Product Drivers.

The display doesn’t respond to

touch or writing with a pen.

Make sure any connected computers have detected the display’s USB

connection and installed drivers. On Windows computers, open Device Manager

and make sure there is no red X or yellow explanation mark (!) over the display’s

icon. On Mac computers, open System Information and ensure there are no

error messages in the display’s row.

You’re experiencing issues with

one or more of the display’s pens.

lUse only SMART Board 7000 series interactive display pens with the display.

Pens from other interactive displays aren’t compatible.

lReturn the pen to its magnetic holder to calibrate it.

lMake sure the pen’s pressure sensitive switch isn’t damaged or dirty.

lIf one pen isn’t working, make sure the pen is paired with the display and is fully

charged.

See Pens on page6.

lIf all pens aren’t working, return the pens to their magnetic holders and restart

the display.

See Turning the display off and back on on page47.

You can’t write or draw in

Microsoft® Office.

lMake sure Microsoft Office 2013 or later is installed.

lReinstall or update SMART Product Drivers and SMARTInk.

You’re experiencing other issues

with touch and digital ink, or the

previous solutions don’t resolve the

issue.

See Referring to the SMART knowledge base for additional troubleshooting

information on page70.

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Troubleshooting the display’s software

This section explains how to troubleshoot the display’s software.

Resolving general issues

Issue Solutions

An app or feature is missing or not

available.

lThe apps and features available depend on the iQ appliance model.

See the Identifying your iQ appliance model wizard.

lThe iQ system software may not include that feature or app.

See the iQ system software release notes.

lThe app may be disabled.

If you have an iQ appliance (AM30), see Launcher on page78.

If you have an iQ appliance (AM40), see Launcher on page80.

The iQ apps and features do not

appear when the display is turned

on.

lWait for a minute after first turning on the display or switching the input source to

the iQ appliance. This delay may be longer immediately after upgrading the iQ

system software.

lThe iQ appliance has stopped responding during startup or after a system

software update. Turn off the display, unplug the power cable and wait at least

30 seconds before reconnecting the power cable and turning on the display.

There is no content from the HDMI

video out connector.

The connected HDMI sync device (for example, a display, video splitter, video

extender or video capture system) may not support High-Bandwidth Digital

Content Protection (HDCP).

Make sure the sync device is able to receive and display HDMI content that is

protected by HDCP. For more information, see SMART Board interactive flat

panels and High-bandwidth Digital Content Protection (HDCP).

When updating the iQ system

software with a USB drive, the

update process doesn’t start.

lThe iQ system software version already installed may be newer than or the

same version as the version on the USB drive.

Compare the version number of the current iQ system software with the version

number of the upgrade file on the USB drive.

lFollow the installation instructions provided on SMART’s website when updating

the iQ system software.

TIPS

oMake sure the USB drive is FATformatted.

oMake sure the file has not been renamed or unzipped. The file should

be copied to the USB drive unmodified.

oMake sure the file is located in the root folder on the USB drive.

oMake sure the USB drive is inserted in the convenience panel on the

display’s frame.

oAfter inserting the USB drive in the convenience panel, switch to the

Whiteboard app.

Annotations only appear in the

Browser and Screen Share apps.

Currently, only the Browser and Screen Share apps support ink and

annotations.

When the annotation is open in the

Whiteboard app, you’re unable to

connect the SMARTkapp app to

your display.

The SMARTkapp app is unable to connect to the display when an annotation is

open in the Whiteboard app.

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Issue Solutions

You can’t ink on the screen when

you press the Freeze button.

To ink on the screen, pick up a pen and start drawing.

Resolving issues with Activities

Issue Solutions

There is an issue with Activities. lMake sure the display is connected to a network.

See Connecting to a network on page33.

lIf Activities can’t visit secure (https) websites, make sure the display’s date and

time are correct.

If you have an iQ appliance (AM30), see Date & time on page77.

If you have an iQ appliance (AM40), see Date & Time on page81.

lMake sure the network firewall isn’t blocking services required for Activities.

See Configuring the display’s network connection on page33.

lContact your system administrator.

Resolving issues with Workspaces

Issue Solutions

Workspaces is unable to display

any content.

lMake sure the display is connected to a network.

See Connecting to a network on page33.

lIf Workspaces can’t visit secure (https) websites, make sure the display’s date

and time are correct.

If you have an iQ appliance (AM30), see Date & time on page77.

If you have an iQ appliance (AM40), see Date & Time on page81.

lMake sure the network firewall isn’t blocking services required for Workspaces.

See Configuring the display’s network connection on page33.

lContact your system administrator.

Resolving issues with SMARTNotebook Player

Issue Solutions

The display’s name doesn’t appear

in the list of available devices.

ll Make sure the display and computer are set to the correct date and time.

If you have an iQ appliance (AM30), see Date & time on page77 and your

computer’s documentation.

If you have an iQ appliance (AM40), see Date & Time on page81 and your

computer’s documentation.

lRestart the display.

See Turning the display off and back on on page47.

I’m unable to download

SMARTNotebook Player.

lIf you’re using an iPhone, download the app from the Apple AppStore.

lNotebook Player is currently unavailable for Android devices and iPad devices.

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Issue Solutions

I’m unable to sign in to Notebook

Player.

Use your Google or Microsoft account to sign in.

There are no SMARTNotebook

files in the mobile app.

You need to share a SMARTNotebook file with the display.

See the SMARTBoard 7000 series interactive displays user’s guide

(smarttech.com/kb/171163) and your computer’s documentation.

The mobile device or Notebook

Player is no longer connected to the

display.

The display or the mobile device is unable to connect to the Internet. Check the

settings for the display and the mobile device and try connecting again.

The display can’t generate a pairing

code

The Notebook Player mobile app

can’t be used to remotely control

the SMARTNotebook file on the

display

You can resolve the issue by restarting the display.

See Turning the display off and back on on page47.

Resolving issues with Browser

Issue Solutions

There is an issue with Browser. lMake sure the display is connected to a network.

See Connecting to a network on page33.

lIf Browser can’t visit secure (https) websites, ensure the display’s date and time

are correct.

If you have an iQ appliance (AM30), see Date & time on page77.

If you have an iQ appliance (AM40), see Date & Time on page81.

lContact your system administrator.

Resolving issues with Input

Issue Solutions

There is an issue with the image. lSee Resolving issues with video on page53 for more information.

lConnect the computer to the display’s connectors.

lIf you’re using two connected video cables, use one longer cable or move the

computer so it’s within a single cable length of the iQ appliance.

lThe computer’s video resolution settings and refresh rates aren’t supported by

the display. The display supports the following resolutions and refresh rates:

o1920 × 1080 at 6 0 Hz

o1280 × 720 at 60 Hz

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Issue Solutions

There is an issue with touch. lMake sure the USB cable is securely fastened to both your computer and the

display.

lUse a USB 2.0 cable and make sure it’s connected to the correct USB

receptacle.

See Connecting cables for room computers, guestlaptops and other input

sources on page23.

lIf touch interactivity is slow, close some open applications on the computer.

lMake sure the latest version of SMART Product Drivers is installed on your

computer.

See smarttech.com/downloads.

lRemove any USB cable extenders. For best results, use a 16' (5 m) or shorter

USB cable.

There is an issue with audio. lSee Resolving issues with audio on page55.

lTurn off the mute setting on your computer.

lTurn up the volume on your computer.

lTurn up the volume on the display.

See Convenience panel on page8.

Resolving issues with Screen Share

TIP

In some instances, restarting the Screen Share app and its discovery services resolves issues

with the app.

1. On the display, open the launcher.

The launcher appears.

2. Tap Settings .

3. Scroll to Applications > Screen Share.

4. Tap Reset.

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Resolving issues with Android mobile devices

Issue Solutions

The display’s name doesn’t appear

in the list of available devices.

lMake sure your mobile device is on the same network as the display.

lNot all Android devices can initiate Screen Share from the notification drawer.

Download the Google Home app from Google Play™ to use Screen Share.

lIf your display is using a wired network connection, try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same network subnet.

Connecting the display to a wireless network might help the connection

between the display and a mobile device or computer that’s connected

wirelessly.

lMake sure the display and computer are set to the correct date and time.

If you have an iQ appliance (AM30), see Date & time on page77 and your

computer’s documentation.

If you have an iQ appliance (AM40), see Date & Time on page81 and your

computer’s documentation.

lOn your mobile device, turn Airplane mode on and then off again.

lRestart your Android mobile device.

NOTE

Restarting your Android device can clear network address information that

your device had cached. Restarting the device can also reinitialize audio and

video encoders that might have stopped working properly.

lRestart the display.

See Turning the display off and back on on page47.

lIf you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

lEnsure you have the latest operating software on your Android device. Make

sure no system updates are pending for your Android device. See the device’s

user guide for more information.

The display’s name appears in the

list of available devices but you’re

unable to connect to it.

lOpen the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

b. Tap Screen Share .

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Issue Solutions

The video is choppy or the audio

isn’t in sync with the video.

lIf your network is slow or congested, Screen Share is affected. Contact your

administrator.

lYour mobile device could be connected to a different access point than your

display, which can increase latency. Turn Airplane mode on and then off on your

mobile device to try to connect to a closer access point.

lMake sure the antenna is attached to the iQ appliance.

lSharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

lYour mobile device may not be optimized for sharing its screen and is limited to

lower quality performance. Try connecting with a different mobile device.

lEnsure you have the latest operating software on your Android device. Make

sure no system updates are pending for your Android device. See the device’s

user guide for more information.

The video has no audio. lMake sure the volume on your Android device is turned up and the display is not

muted.

lTurn up the volume on the display.

See Convenience panel on page8.

lMake sure you have the latest operating software on your Android mobile

device.

lRestart your mobile device.

The screen is not responding to

touch or you’re unable to write or

draw with the pens.

Touch interactions are not supported while using Screen Share.

The issues persist even after you’ve

restarted your Android mobile

device and ensured it is on the

same network as the display.

Contact your system administrator.

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Resolving issues with Apple devices

Issue Solutions

The display’s name doesn’t appear

in the list of available devices.

lMake sure your mobile device or computer is on the same network as the

display.

lIf your display is using a wired network connection, try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same network subnet.

Connecting the display to a wireless network might help the connection

between the display and a mobile device or computer that’s connected

wirelessly.

lMake sure the display and computer are set to the correct date and time.

If you have an iQ appliance (AM30), see Date & time on page77 and your

computer’s documentation.

If you have an iQ appliance (AM40), see Date & Time on page81 and your

computer’s documentation.

lOn your mobile device, turn Airplane mode on and then off on your mobile

device.

lRestart your mobile device.

NOTE

Restarting your mobile device can clear network address information that

your mobile device had cached. Restarting the mobile device can also

reinitialize audio and video encoders that might have stopped working

properly.

lOn your computer, turn Wi-Fi off and then back on, or disconnect and then

reconnect the Ethernet cable.

lRestart your computer.

NOTE

Restarting your computer can clear network address information that your

computer had cached. Restarting the computer can also reinitialize audio and

video encoders that might have stopped working properly.

lRestart your display.

See Turning the display off and back on on page47.

lIf you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

lMake sure your computer or device has the latest operating system software.

The display’s name appears in the

list of available devices but you’re

unable to connect to it.

Open the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

b. Tap Screen Share .

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Issue Solutions

The video is choppy or the audio

isn’t in sync with the video.

lIf your network is slow or congested, Screen Share is affected. Contact your

administrator.

lThe display and the mobile device or computer could be connected to different

wireless access points, which can increase latency. On the mobile device, turn

Airplane mode on and back off to try to connect to a closer access point. On the

computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off

and then back on to try to connect to a closer access point.

lMake sure the antenna is attached to the iQ appliance.

lReduce your computer’s display resolution to 1920 × 1080 or lower.

lSharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

lMake sure your computer or device has the latest operating system software.

The video has no audio. lMake sure the volume on your iOS device is turned up and the display is not

muted.

lMake sure the Ring/Silent switch isn’t set to silent on your mobile device.

lTurn up the volume on the display.

See Convenience panel on page8.

The screen is not responding to

touch or you’re unable to write or

draw with the pens.

Touch interactions are not supported while using Screen Share.

The issues persist even after you’ve

restarted your Mac computer or

iOS mobile device and ensured

they are on the same network as

the display.

Contact your system administrator.

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Resolving issues with Chrome™ browser and Chromebook™

Issue Solutions

The display’s name doesn’t appear

in the list of available devices.

lMake sure your computer is on the same network as the display.

lIf your display is using a wired network connection, try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same network subnet.

Connecting the display to a wireless network might help the connection

between the display and a mobile device or computer that’s connected

wirelessly.

lMake sure the display and computer are set to the correct date and time.

If you have an iQ appliance (AM30), see Date & time on page77 and your

computer’s documentation.

If you have an iQ appliance (AM40), see Date & Time on page81 and your

computer’s documentation.

lOn your computer, turn Wi-Fi off and then back on, or disconnect and then

reconnect the Ethernet cable.

lRestart your computer.

NOTE

Restarting your computer can clear network address information that your

computer had cached. Restarting the computer can also reinitialize audio and

video encoders that might have stopped working properly.

lFor more information about the Google Cast browser extension, see Casting a

tab or entire desktop.

lRestart your display.

See Turning the display off and back on on page47.

lIf you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and try to connect to the display again.

The display’s name appears in the

list of available devices but you’re

unable to connect to it.

Open the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

b. Tap Screen Share .

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Issue Solutions

The video is choppy or the audio

isn’t in sync with the video.

lIf your network is slow or congested, Screen Share is affected. Contact your

administrator.

lNot all devices are designed for video encoding for Screen Sharing, so video

streaming might not behave as expected.

lSharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

lScreen Share has not been optimized for performance with Chromebooks. For

best results, limit usage to static content.

lThe display and the computer might be connected to different wireless access

points, which can increase latency. On the computer, disconnect and then

reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect

to a closer access point.

lMake sure the antenna is attached to the iQ appliance.

Parts of the image do not display

correctly when sharing streaming

video to the display.

If sharing content from a Chrome browser tab, share the entire desktop. See the

SMARTBoard 7000 series interactive displays user’s guide

(smarttech.com/kb/171163) for more information.

The screen is not responding to

touch or you’re unable to write or

draw with the pens.

Touch interactions are not supported while using Screen Share.

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Resolving issues with Windows® computers

Issue Solutions

The display’s name doesn’t appear

in the list of available devices.

lMake sure your computer is on the same network as the display.

lIf your display is using a wired network connection, try connecting it to a wireless

network.

NOTE

Wired and wireless networks don’t often share the same network subnet.

Connecting the display to a wireless network might help the connection

between the display and a mobile device or computer that’s connected

wirelessly.

lMake sure the display and computer are set to the correct date and time.

If you have an iQ appliance (AM30), see Date & time on page77 and your

computer’s documentation.

If you have an iQ appliance (AM40), see Date & Time on page81 and your

computer’s documentation.

lOn your computer, turn Wi-Fi off and then back on, or disconnect and then

reconnect the Ethernet cable.

lRestart your computer.

NOTE

Restarting your computer can clear network address information that your

computer had cached. Restarting the computer can also reinitialize audio and

video encoders that might have stopped working properly.

lRestart your display.

See Turning the display off and back on on page47.

lIf you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and try to connect to the display again.

lMake sure the operating system on your computer is up to date.

lIf you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

lA Mac computer, Apple mobile device or Android mobile device is sharing

content with the display. Disconnect the computer or mobile device.

The display’s name appears in the

list of available devices but you’re

unable to connect to it.

Open the Screen Share app.

a. On the display, open the launcher.

The launcher appears.

b. Tap Screen Share .

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Issue Solutions

The video is choppy or the audio

isn’t in sync with the video.

lIf your network is slow or congested, Screen Share is affected. Contact your

administrator.

lThe Wi-Fi signal could be weak. Contact your administrator.

lYour device could be connected to a different access point than your display,

which can increase latency. Turn Airplane mode on and then off on your

computer to try to connecting to a closer access point.

lSharing videos or playing video games with frequent screen updates requires

more network bandwidth. Try reducing the video quality to improve

performance.

See Evaluating the impact of Screen Share on your network data usage on

page38.

lMake sure the antenna is attached to the iQ appliance.

lReduce your computer’s resolution to 1920 × 1080 or lower.

lMake sure the operating system on your computer is up to date.

lIf you’re using AirParrot, make sure AirParrot is up to date.

lIf you’re using Chrome make sure the browser is version 52 or later and is up to

date.

lIf you’ve restarted your display and still don’t see the display’s name in the list of

devices, wait several minutes and then try to connect to the display again.

When using Miracast, you can’t add

or connect to display

lIf you can't add the display, wait for it to become ready and then try again. If that

doesn’t work, try restarting your computer and display.

See Turning the display off and back on on page47.

lIf your computer won't connect to the display, try removing and then adding it

again.

a. On your computer, swipe in from the right edge of the screen, and then

tap Settings > Change PC settings.

With a mouse, point to the lower-right corner of the screen, move the

pointer up and click Settings > Change PC settings.

b. Click PC and Devices > Devices.

c. Select the display, and then click Remove Device.

d. On your computer, swipe in from the right edge of the screen, and then

tap Devices.

With a mouse, point to the lower-right corner of the screen, move the

pointer up and click Devices.

e. Click Project > Add a wireless display

f. Select the display in the list of devices found, and follow the on-screen

instructions.

lIf the display is connected to the network with an Ethernet cable, Wi-Fi needs to

be enabled. However, the display doesn’t need to be connected to a wireless

network..

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Issue Solutions

When using Miracast, the text on

your display is fuzzy or images

stutter

NOTE

Projecting fast-action games to thedisplay might not work well.

Change the screen resolution on your PC.

a. On your computer, swipe in from the right edge of the screen, and then

tap Search.

With a mouse, point to the lower-right corner of the screen, move the

pointer up and click Search.

b. Enter Screen resolution in the search box and click Display settings.

c. Use the Resolution slider to choose a different screen resolution.

When using Miracast, audio

continues to play on the computer

and not on the display.

lDisconnect the display and then reconnect to it.

lCheck that the display is selected as your default audio device.

a. On your computer, swipe in from the right edge of the screen, and then

tap Search.

With a mouse, point to the lower-right corner of the screen, move the

pointer up and click Search.

b. Enter Sound in the search box and click Sound.

c. Click Playback, and make sure the display is selected as the default

device.

The screen is not responding to

touch or you’re unable to write or

draw with the pens.

Touch interactions are not supported while using Screen Share.

Advanced troubleshooting for Screen Share

Issue Solutions

Mobile devices and computers

can’t find the display.

lOrganizations often block a number of network ports.

Ask the administrator to allow

oTCPports 7000, 8008, 8009, 47000, 7100, 49228, 50259

oUDP ports 62572 and 54780

oIf using Google Cast, UDP port 1900

oIf using Windows computer or a Mac computer, UDP port 5353.

See To allow mobile devices and computers to use AirPlay and Google Cast to

use the Screen Share app on page35 for more information.

lThe display’s casting ID may not have propagated yet through the network or

may be cached on the network when it’s not actually available.

Wait several minutes and attempt to connect again.

lYou’re using Miracast or an unsupported wireless screen casting method.

See the SMARTBoard 7000 series interactive displays user’s guide

(smarttech.com/kb/171163).

CHAPTER 7

TROUBLESHOOTING

70 smarttech.com/kb/171164

Issue Solutions

Screen Share is not working for

Windows computers.

lThere might be an issue with the Windows firewall.

oWindows 7 operating system: See Allow a program to communicate

through Windows Firewall.

oWindows 8 operating system: See Windows Firewall from start to finish.

lYour antivirus product might be blocking access. See the antivirus product’s help

for more information.

Screen Share is not working for

Mac computers.

lThere might be an issue with the Mac firewall. See OSX: About the application

firewall.

lYour antivirus product might be blocking access. See the antivirus product’s help

for more information.

lThe network must be configured to run Bonjour and mDNS, and Multicast must

be enabled.

lEnsure your device and display are on the same VLAN or subnet.

AirPlay is not displaying on an iOS

mobile device.

lEnsure the iOS device is on the same network as the display.

lTry connecting the display with a wired network connection.

lSee Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod

touch.

Screen Share is not working on

Android devices.

lEnsure your Android device is on the same network as the display.

lCasting the screen is available on mobile devices running Android 4.4.2 or later.

lTurn off the device’s Power Saving mode.

lIf you’ve downloaded the Google Cast app, see Cast your Android screen from

the Chrome Cast app.

lYour antivirus product might be blocking access. See the antivirus product’s help

for more information.

lYour network consists of multiple access points connected to a single wireless

LAN controller (WLC).

oSee Chrome Cast Deployment Guide, Release 7.6.

oSee Chrome Cast mDNS Service in order to Cast Screen Configuration on

WLC.

Screen Share app closes

unexpectedly or the video stops

playing on the display.

lIf your display is connected to a 2.4 GHz network, connect your display to a 5

GHz network.

lSelect a less congested Wi-Fi channel.

Referring to the SMART knowledge base for

additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information not include in this

guide:

community.smarttech.com

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in this guide or the

knowledge base, contact your authorized SMART reseller (smarttech.com/where).

CHAPTER 7

TROUBLESHOOTING

71 smarttech.com/kb/171164

Your reseller might ask you for the serial number for the display or the iQ appliance.

Locating the display serial number

The display’s serial number is located in the following places:

lIn the iQ settings if the AM40 appliance is installed (see Serial Number on page82)

lOn the bottom frame

lOn the back of the display

Locating the iQ appliance serial number

The iQ appliance’s serial number is located on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to locate the serial number.

Appendix A

73 smarttech.com/kb/171164

Appendix A: Using settings

iQ appliance (AM30) 73

About device 73

Diagnostics 74

Language 74

Country 75

Security 75

Wi-Fi 75

Advanced Wi-Fi options 76

Ethernet 76

Date & time 77

Usage Data 77

Auto Update 77

Display 78

Audio 78

Launcher 78

SMARTWhiteboard 78

Screen Share 79

iQ appliance (AM40) 79

Network settings 79

Application settings 80

System settings 80

You can access the display’s settings using the icon in the launcher.

iQ appliance (AM30)

About device

Option Values Function Notes

Product information

Board name [N/A] Select a name for your display [N/A]

APPENDIX A

USING SETTINGS

74 smarttech.com/kb/171164

Option Values Function Notes

Help [N/A] Shows the SMART support site for

the display

[N/A]

Send Feedback [N/A] Send feedback to SMART about the

display experience

[N/A]

Legal Information [N/A] Shows the open source licenses,

the SMART end user license

agreement and SMART intellectual

property information

[N/A]

Board information

Build number [N/A] Shows the iQ system software’s

version number

[N/A]

Touch controller

version

[N/A] [N/A] [N/A]

Scaler version [N/A] [N/A] [N/A]

Serial number [N/A] Shows the iQ appliance’s serial

number

[N/A]

Bluetooth address [N/A] Shows the display’sBluetooth®

address

[N/A]

Up time [N/A] Shows how long the display has

been turned on

Turning off the display resets the up

time to 0.

Board configuration

Factory data reset [N/A] Resets all options to their default

values

Only administrators should reset

the display.

Diagnostics

Option Values Function Notes

Write logs to USB [N/A] Copy diagnostic logs to a USB drive [N/A]

Input

Show touches [N/A] Shows visual feedback of touches

on the screen

[N/A]

Pointer location [N/A] Shows touch feedback [N/A]

Language

Option Values Function Notes

Language [Languages] Sets the language for the settings

[N/A]

APPENDIX A

USING SETTINGS

75 smarttech.com/kb/171164

Country

Option Values Function Notes

Country [Countries] Sets the display’s country [N/A]

Security

Option Values Function Notes

Clean up

Clean up policy Disabled

Manually reset

with the Clean

Up button in the

launcher

1 hour

2 hours

3 hours

1 day

Sets how often the display cleans

[N/A]

Clean up the

whiteboard

[N/A] Saves the Whiteboard session to

the Library and erases the

Whiteboard

[N/A]

Clean up the browser [N/A] Closes the browser tabs and clears

the history, cache and cookies

[N/A]

Clean up other

applications

[N/A] Closes open applications [N/A]

Wi-Fi

NOTE

To add a proxy, see Connecting the display to a network on page36.

Option Values Function Notes

Wi-Fi [Wireless

networks]

Select a wireless network Turn on Wi-Fi to discover networks.

Scan [N/A] Scan for wireless networks Tap More to access this option.

WPS Pin Entry [N/A] [N/A] Not used

Wi-Fi Direct [N/A] [N/A] Not used

Advanced [N/A] Set advanced options for Wi-Fi See Advanced Wi-Fi options on the

next page.

APPENDIX A

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76 smarttech.com/kb/171164

Option Values Function Notes

WPSpush button [N/A] Connect to a wireless network

using Wi-Fi Protected Setup

[N/A]

Add network [N/A] Add a wireless network [N/A]

Advanced Wi-Fi options

Option Values Function Notes

Advanced

Network notification [N/A] Notifies you when an open wireless

network is available

[N/A]

Keep Wi-Fi on during

sleep

Always

Only when

plugged in

Never

Determines if the Wi-Fi remains on

when the display goes to sleep

[N/A]

Scanning always

available

[N/A] Allow Google’s location service and

other applications to scan for

networks, even when Wi-Fi is

turned off

[N/A]

Wi-Fi frequency band Auto

5 Ghz

2.4 Ghz

Wi-Fi frequency band [N/A]

Install certificates [N/A] Install certificates to connect to a

network

[N/A]

Wi-Fi optimization [N/A] Minimize battery usage when Wi-Fi

is enabled

[N/A]

MACaddress [N/A] Shows the display’s MACaddress [N/A]

IPaddress [N/A] Shows the display’s IPaddress [N/A]

Ethernet

NOTE

Manual configuration isn’t available. The IPaddress is automatically configured via DHCP. If you

require a static IP address, use DHCP reservation on the router.

Option Values Function Notes

IP address [N/A] Shows the display’s IPaddress [N/A]

MACaddress [N/A] Shows the display’s MACaddress [N/A]

APPENDIX A

USING SETTINGS

77 smarttech.com/kb/171164

Date & time

Option Values Function Notes

Automatic date & time [N/A] Sets the display’s date and time

automatically

Configure the network to allow

Network Time Protocol (NTP)

requests to Internet time servers.

See page33.

Set date [N/A] Sets the display’s date Disable Automatic date & time to

set the date manually.

Set time [N/A] Sets the display’s time Disable Automatic date & time to

set the time manually.

Select time zone [N/A] Sets the display’s time zone [N/A]

Use 24-hour format [N/A] Shows the display’s time using the

24-hour clock

[N/A]

Choose date format [N/A] Sets the display’s date format [N/A]

Usage Data

Option Values Function Notes

Share Usage Data [N/A] Sends usage statistics and error

reports to SMART

[N/A]

Auto Update

NOTE

To disable automatic system software updates, block access to https://ws.kappboard.com.

Option Values Function Notes

Updates Channel Stable Channel

Beta Channel

Sets which system software

updates the display receives

When switching from the Beta

Channel to the Stable Channel, a

factory reset occurs. See page74

for more information about factory

reset.

Check for Updates Now [N/A] Checks for updates to the system

software

NOTE

The display must be connected

to the Internet to check for

system software updates.

If an update is available, the text

changes to Apply update now.

APPENDIX A

USING SETTINGS

78 smarttech.com/kb/171164

Display

Option Values Function Notes

Adjust Brightness and Contrast

Brightness 0–100 Sets the display’s brightness level [N/A]

Contrast 0–100 Sets the display’s contrast level [N/A]

Audio

Option Values Function Notes

Speakers

Built-in Speakers On

Off

Enables or disables the display’s

internal speakers

When analog speakers are

connected to the display, it

automatically disables the display’s

internal speakers.

Audio Properties

Balance 0–100 Sets the audio output from the

speakers

Drag the slider all the way to the left

to have all audio from the left

speaker. Drag the slider all the way

to the right to have all the audio

from the right speaker.

Bass 0–100 Sets the bass level [N/A]

Treble 0–100 Sets the treble level [N/A]

Launcher

Option Values Function Notes

Launcher [N/A] Select the apps available on the

launcher

See page42 for more information.

SMARTWhiteboard

Option Values Function Notes

Whiteboard storage

Library On

Off

Enables or disables saving

whiteboard sessions

[N/A]

Save whiteboards in

library

For 1 week

For 1 Month

Indefinitely

Sets how long the whiteboard

sessions are saved

[N/A]

APPENDIX A

USING SETTINGS

79 smarttech.com/kb/171164

Option Values Function Notes

Mobile app

Saving Whiteboards On

Off

Enables or disables the Capture

function in the SMARTkapp app

If this is off, the QR code is not

visible. The SMARTkapp app is

unable to connect to the display

and your mobile device is unable to

save snapshots of the display in the

app.

Sharing Whiteboards On

Off

Enables or disables the Invite

function on the SMARTkapp app

If this is off, you’re unable to invite

people to your session.

Screen Share

Option Values Function Notes

Screen Share

Reset [N/A] Closes and restarts Screen Share

app and its discovery services

You can restart Screen Share as a

troubleshooting step if a mobile

device or computer can’t find or

connect to the display.

iQ appliance (AM40)

Network settings

Option Values Function Notes

Wi-Fi [N/A] Shows which wireless network the

display is connected to.

Turn on Wi-Fi to discover networks.

Status

Wi-Fi [N/A] Shows information about the

wireless network the display is

connected to.

[N/A]

Ethernet [N/A] Shows information about the

network the display is connected to.

[N/A]

Bluetooth [N/A] Shows information about the

display’s Bluetooth

[N/A]

APPENDIX A

USING SETTINGS

80 smarttech.com/kb/171164

Application settings

Option Values Function Notes

Launcher [Apps] Select which apps appear in the

launcher.

See page42 for more information.

SMARTWhiteboard

Whiteboard Storage [N/A] [N/A] [N/A]

Library On

Off

Enables or disables saving

whiteboard sessions

[N/A]

Save Whiteboards in

Library

For 1 week

For 1 Month

Indefinitely

Sets how long the whiteboard

sessions are saved

[N/A]

Mobile App [N/A] [N/A] [N/A]

Saving Whiteboards On

Off

Enables or disables the Capture

function in the SMARTkapp app

If this is off, the QR code is not

visible. The SMARTkapp app is

unable to connect to the display

and your mobile device is unable to

save snapshots of the display in the

app.

Sharing Whiteboards On

Off

Enables or disables the Invite

function on the SMARTkapp app

If this is off, you’re unable to invite

people to your session.

Screen Share

Reset [N/A] Closes and restarts Screen Share

app and its discovery services

You can restart Screen Share as a

troubleshooting step if a mobile

device or computer can’t find or

connect to the display.

System settings

Option Values Function Notes

Display

Screen Adjustment [N/A] [N/A] [N/A]

Brightness 0–100 Sets the display’s brightness

level

[N/A]

Contrast 0–100 Sets the display’s contrast level [N/A]

Audio

Speakers [N/A] [N/A] [N/A]

Built-in Speakers On

Off

Enables or disables the display’s

internal speakers

When analog speakers are

connected to the display, it

automatically disables the

display’s internal speakers.

APPENDIX A

USING SETTINGS

81 smarttech.com/kb/171164

Option Values Function Notes

Audio Properties

Balance 0–100 Sets the audio output from the

speakers

Drag the slider all the way to

the left to have all audio from

the left speaker. Drag the

slider all the way to the right

to have all the audio from the

right speaker.

Bass 0–100 Sets the bass level [N/A]

Treble 0–100 Sets the treble level [N/A]

Date & Time

Automatic Date &

Time

Off

Sets the display’s date and time

automatically

Configure the network to

allow Network Time Protocol

(NTP) requests to Internet

time servers. See page33.

Date [N/A] Sets the display’s date Disable Automatic date &

time to set the date manually.

Time [N/A] Sets the display’s time Disable Automatic date &

time to set the time manually.

24 Hour Time On

Off

Shows the display’s time using

the 24-hour clock

[N/A]

Time Zone [N/A] Sets the display’s time zone [N/A]

Language [Languages] Sets the language for the

settings menu

[N/A]

Country [Countries] Sets the display’s country [N/A]

Diagnostics

Touch Calibration

Wizard

[N/A] Calibrate the display [N/A]

Factory Reset [N/A] Resets all options to their default

values

Only administrators should

reset the display.

Save Log File [N/A] Copy diagnostic logs to a USB

drive

[N/A]

Improve the

Experience

Off

Sends usage statistics and error

reports to SMART

[N/A]

Security

Install certificates [N/A] Install certificates to connect to a

network

See

Clean up [N/A] [N/A] [N/A]

APPENDIX A

USING SETTINGS

82 smarttech.com/kb/171164

Option Values Function Notes

Clean Up Policy Disabled

Manually reset with the

Clean Up button in the

launcher

1 hour

2 hours

3 hours

1 day

Sets how often the display

cleans up

[N/A]

Clean Up the

whiteboard

[N/A] Saves the Whiteboard session

to the Library and erases the

Whiteboard

[N/A]

Clean Up the browser [N/A] Closes the browser tabs and

clears the history, cache and

[N/A]

Clean Up other

applications

[N/A] Closes open applications [N/A]

Auto Update

Updates Channel Stable Channel

Beta Channel

Sets which system software

updates the display receives

When switching from the

Beta Channel to the Stable

Channel, a factory reset

occurs. See page81 for more

information about factory

reset.

Check for Updates

Now

[N/A] Checks for updates to the

system software

NOTE

The display must be

connected to the Internet to

check for system software

updates.

If an update is available, the

text changes to Apply update

now.

About

Board Name [N/A] Select a name for your display [N/A]

Help [N/A] Shows the SMART support site [N/A]

Send Feedback [N/A] Send feedback to SMART about

the display experience

[N/A]

Board Details [N/A] [N/A] [N/A]

Build Number [N/A] Shows the iQ system software’s

version number

[N/A]

Serial Number [N/A] Shows the display’s serial

number

[N/A]

Firmware Details [N/A] [N/A] [N/A]

Touch controller

version

[N/A] [N/A] [N/A]

APPENDIX A

USING SETTINGS

83 smarttech.com/kb/171164

Option Values Function Notes

Scaler version [N/A] [N/A] [N/A]

Legal Information [N/A] [N/A] [N/A]

End User License

Agreement

[N/A] Shows the SMART end user

license agreement

[N/A]

Open Source Licenses [N/A] Shows the open source licenses [N/A]

SMARTIntellectual

Property

[N/A] Shows the SMART intellectual

property information

[N/A]

Appendix B

85 smarttech.com/kb/171164

Appendix B: Remotely managing the display

Connecting a computer to the display 86

Connecting multiple displays 87

Configuring the computer’s serial interface settings 87

Power states 88

Commands and responses 89

Commandinventory 91

Power state 91

Input 92

Brightness 92

Freeze 92

Volume 93

Mute 93

Firmware version 93

Serial number 93

Part number 94

Resolving issues with remote management 94

You can connect a computer to the room control input on the display to remotely select video

inputs, turn the display on or off and get information about the display’s current settings, such as

contrast and power state.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

86 smarttech.com/kb/171164

Connecting a computer to the display

Connect an RS-232 cable from the computer’s serial output to the RS-232IN connector on the

bottom of the display.

IMPORTANT

Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically

have ends of the same type.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

87 smarttech.com/kb/171164

Connecting multiple displays

You can connect up to ten displays to a room control system by connecting a RS-232 cable from

the computer’s serial output to the rightmost display’s RS-232IN connector and then connecting

another RS-232 cable from the rightmost display’s RS-232OUT connector to the next rightmost

display’s RS-232IN connector:

NOTES

lWhen you connect displays in this manner, they behave as a single unit (see Mounting

multiple displays on page20).

lWith the exception of the getinput,setinput and getfwver, all remote management

commands apply to all connected displays.

Configuring the computer’s serial interface

settings

Configure the computer’s serial interface before sending commands to the display.

To configure the computer’s serial interface

1. Turn on the display.

2. Turn on the computer, and then start the serial communications program or terminal emulation

program.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

88 smarttech.com/kb/171164

3. Activate local echo.

4. Configure the serial interface settings using the following values, and then press ENTER.

Baud rate 19200

Data length 8

Parity bit None

Stop bit 1

A command prompt (>) appears on the following line, and the display can now accept

commands from the computer.

NOTE

If no message appears or an error message appears, the serial interface isn’t configured

correctly. Repeat steps 3 and 4.

Power states

The display has six power states:

Power state Description

ON The display is in normal operating mode.

READY The screen is off, but the display is ready to turn on when the following

occurs:

lA user presses the Power button on the convenience panel.

lA user picks up a pen or the eraser.

lYou send the setpowerstate=on command.

STANDBY The screen is off, and the display is in a low power state. The display enters

READY state when the following occurs:

lThe presence detection sensors detect people in the room.

lA user presses the Power button on the convenience panel.

lYou send the setpowerstate=on command.

POWERSAVE The screen is off, and the display is a very low power state. The display

enters READY state when the following occurs:

lA user presses the Power button on the convenience panel.

lYou send the setpowerstate=on command.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

89 smarttech.com/kb/171164

Power state Description

UPDATEON The display is updating firmware. Do not turn off the display.

UPDATEREADY The display is updating firmware while the screen is off. Do not turn off the

display.

With the exception of getpowerstate and setpowerstate, commands are available only when

the display is in ON power state.

Commands and responses

To access display information or to adjust display settings using the room control system, type

commands after the command prompt (>), and then wait for the response from the display.

CORRECT

>get volume

volume=55

If you type a command that the room control system doesn’t recognize, you will receive an invalid

command response.

In the example below, the user included an extra space in the volume command.

INCORRECT

>set vol ume=65

invalid cmd=set vol ume=65

NOTES

lUse ASCII formatted commands.

lCommands aren’t case-sensitive.

lYou can use the BACKSPACEkey when typing commands.

lReview each entry carefully before you press ENTER.

lDon’t send another command until you receive the response and the next command

prompt.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

90 smarttech.com/kb/171164

To identify the current value of a setting

Use a get command.

This example shows how to get the volume:

>get volume

volume=55

To assign a value to a setting

Use a set command.

This example sets the volume to 65:

>set volume=65

volume=65

To increase or decrease the value of a setting

Use the set command to increase or decrease the value by a designated number.

This example increases the volume by 5:

>set volume+5

volume=70

This example decreases the volume by 15:

>set volume-15

volume=55

To identify or assign a value for a specific display

Start the command with [Display],@, where [Display] is the display you want to apply the

command to.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

91 smarttech.com/kb/171164

This example sets the input for the rightmost display to HDMI 2:

>A,@ set input=hdmi2

@,A input=hdmi2

NOTES

oThe rightmost display is labeled A, the next rightmost display is labeled B, and so on.

oYou can identify a specific display for only the getinput,setinput and getfwver

commands.

Commandinventory

Power state

Get command Set command Response

get powerstate set powerstate[Value]

Where [Value] is one of the following:

l=on

l=ready

l=standby

l=powersave

NOTE

If the display is in UPDATEON or

UPDATEREADY state, it might not

change power states after receiving

the command.

powerstate=[Value]

Where [Value] is one of the following:

lon

lready

lstandby

lpowersave

lupdateon

lupdateready

APPENDIX B

REMOTELY MANAGING THE DISPLAY

92 smarttech.com/kb/171164

Input

Get command Set command Response

If one display is connected

get input set input[Value]

Where [Value] is one of the following:

l=hdmi1

l=hdmi2

l=dp1

l=vga1

l=ops1

input=[Value]

Where [Value] is one of the following:

lhdmi1

lhdmi2

ldp1

lvga1

lops1

If multiple displays are connected

[Display],@ get input

Where [Display] is the display’s label

(A,B, and so on).

[Display],@ set input[Value]

Where

l[Display] is the display’s label

(A,B, and so on).

l[Value] is one of the following:

o=hdmi1

o=hdmi2

o=dp1

o=vga1

o=ops1

@,[Display] input=[Value]

Where

l[Display] is the display’s label

(A,B, and so on).

l[Value] is one of the following:

ohdmi1

ohdmi2

odp1

ovga1

oops1

Brightness

Get command Set command Response

get brightness set brightness[Value]

Where [Value] is one of the following:

l+[Value]

l-[Value]

l=[5–100]

brightness=[Value]

Where [Value] is a number between 5

and 100

Freeze

Get command Set command Response

get videofreeze set videofreeze[Value]

Where [Value] is one of the following:

l=on

l=off

videofreeze=[Value]

Where [Value] is one of the following:

lon

loff

APPENDIX B

REMOTELY MANAGING THE DISPLAY

93 smarttech.com/kb/171164

Volume

Get command Set command Response

get volume set volume[Value]

Where [Value] is one of the following:

l+[Value]

l-[Value]

l=[0–100]

volume=[Value]

Where [Value] is a number between 0

and 100

Mute

Get command Set command Response

get mute set mute[Value]

Where [Value] is one of the following:

l=on

l=off

mute=[Value]

Where [Value] is one of the following:

lon

loff

Firmware version

Get command Response

If one display is connected

get fwversion fwversion=[Value]

Where [Value] is the firmware version.

If multiple displays are connected

[Display],@ get fwversion

Where [Display] is the display’s label (A,B, and so on).

@,[Display] fwverversion=[Value]

Where

l[Display] is the display’s label (A,B, and so on).

l[Value] is the firmware version.

Serial number

Get command Response

get serialnum serialnum=[Value]

Where [Value] is the serial number.

NOTE

If multiple display are connected, the response includes

the serial numbers for all displays separated by commas.

APPENDIX B

REMOTELY MANAGING THE DISPLAY

94 smarttech.com/kb/171164

Part number

Get command Response

get partnum partnum=[Value]

Where [Value] is the part number, including the revision.

NOTE

If multiple display are connected, the response includes

the part numbers for all displays separated by commas.

Resolving issues with remote management

The following table presents common issues with remote management and explains how to

resolve them:

Issue Solutions

You’re experiencing general issues

with remote management.

lMake sure all the cable connections are secure.

lRestart the display and the remote management system.

See Turning the display off and back on on page47.

lConfigure the serial interface settings.

See Configuring the computer’s serial interface settings on page87.

You’re experiencing other issues

with remote management, or the

previous solutions don’t resolve the

issue.

See Referring to the SMART knowledge base for additional troubleshooting

information on page70.

Appendix C

95 smarttech.com/kb/171164

Appendix C: Hardware environmental

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE)

Electrical and electronic equipment contain substances that can be harmful to the

environment and to human health. The crossed-out wheeled bin symbol indicates that

products should be disposed of in the appropriate recycling stream and not as regular

waste.

Batteries

The pens contain rechargeable lithium batteries. Recycle or dispose of batteries properly.

More information

See smarttech.com/compliance for more information.

SMARTTECHNOLOGIES

smarttech.com/support

smarttech.com/contactsupport

smarttech.com/kb/171164

SMART Technologies 7086 Interactive Display User Manual

SMART Technologies Inc. Interactive Display Users Manual

Users Manual

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