SMART Technologies 7086 Interactive Display User Manual

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Document ID	3626573
Application ID	37jODkAOCw3hqjceraJW1g==
Document Description	Users Manual
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Permanent Confidential	No
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Document Type	User Manual
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Filesize	122.6kB (1532508 bits)
Date Submitted	2017-11-02 00:00:00
Date Available	2017-11-02 00:00:00
Creation Date	2017-09-14 13:36:23
Producing Software	madbuild
Document Lastmod	2017-09-14 13:51:37
Document Title	SMART Board 7000 series interactive displays with iQ installation and maintenance guide
Document Author:	SMART Technologies

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SMART Board® 7000 series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
FOR MODELS:
SBID-7075
SBID-7075P
SBID-7086
SBID-7086P
SBID-7275
SBID-7275P
SBID-7286
SBID-7286P
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
Trademark notice
SMART Board, SMART Notebook, SMART Meeting Pro, SMART Ink, SMART kapp, SMART kapp iQ, HyPr Touch, Pen ID, smarttech, the SMART logo and all SMART
taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft and Windows are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, OS X, iPhone, iPad, iPod touch, iTunes, AirPlay and
Bonjour are trademarks of Apple Inc., registered in the U.S. and other countries. Google, Google Cast, Google Play, Android, Chrome, Chromebook and
Chromecast are trademarks of Google Inc. AirParrot is a trademark of Squirrels LLC registered in the United States and other countries. All other third-party
product and company names may be trademarks of their respective owners.
Copyright notice
© 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
09/2017
smarttech.com/kb/171164
Important information
IMPORTANT
There are critical software updates for the display that you need to install to ensure the display is
fully functional and provides the best experience. Connect to a wired or wireless network to
automatically download and apply these updates as well as future updates.
WARNING
Failure to follow the installation instructions shipped with the display could result in injury
and product damage which may not be covered by the warranty.
Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
If the display requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.
Ensure that any cables that cross the floor to the display are properly bundled and marked
to avoid a trip hazard.
Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
Use only extension cords and outlets that can fully accommodate the display’s polarized
plug.
Use the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.
smarttech.com/kb/171164
IMPORTANT INFORMATION
If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
Do not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
Use only VESA®-approved mounting hardware.
Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
The power cable or plug is damaged
Liquid is spilled into the display
Objects fall into the display
The display is dropped
Structural damage, such as cracking, occurs
The display behaves unexpectedly when you follow operating instructions
CAUTION
Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop
icons or inadvertently activate applications when you wipe the screen.
Avoid setting up and using the display in an area with excessive levels of dust, humidity and
smoke.
Make sure an electrical socket is near the display and remains easily accessible during use.
The display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. “This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.”
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.
The accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC 60950-1.
ii
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IMPORTANT INFORMATION
You must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must
be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for
CSA/UL 60950. This is for operating safety and to avoid damage to the display.
IMPORTANT
The following are the normal operating power requirements for the display:
Model
Power requirements
SBID-7075
100V to 240V AC, 50 Hz to 60 Hz, 147 W
SBID-7086
100V to 240V AC, 50 Hz to 60 Hz, 172 W
SBID-7275
100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7286
100V to 240V AC, 50 Hz to 60 Hz, 187 W
SBID-7075P
100V to 240V AC, 50 Hz to 60 Hz, 147 W
SBID-7086P
100V to 240V AC, 50 Hz to 60 Hz, 172 W
SBID-7275P
100V to 240V AC, 50 Hz to 60 Hz, 162 W
SBID-7286P
100V to 240V AC, 50 Hz to 60 Hz, 187 W
For additional requirements and other information, refer to the display’s specifications (see
More information on page 10).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
iii
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IMPORTANT INFORMATION
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
iv
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IMPORTANT INFORMATION
Innovation, Science and Economic Development
Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
EU declaration of conformity
Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display SBID-7075, SBID-7075P,
SBID-7086, SBID-7086P and the interactive pen, SBID-7000-PEN, are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance
WARNING
This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio
interference.
Radio frequency band and maximum power level:
Transmitting Band (MHz)
Maximum Transmit Power EIRP (dBm)
2402–2483.5
5.0
smarttech.com/kb/171164
IMPORTANT INFORMATION
EU declaration of conformity: AM40
Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive
2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance
The frequency band and the maximum transmitted power in EU are listed below:
Transmitting Band (MHz)
Maximum Transmit Power EIRP (dBm)
2400–2483.5
19
5150–5350
16
5470–5725
16
Restrictions in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz5350MHz is for indoor use only.
CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.
vi
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Contents
Important information
Federal Communication Commission interference statement
Innovation, Science and Economic Development Canada statement
EU declaration of conformity
EU declaration of conformity: AM40
Chapter 1: Welcome
About this guide
About the display
Components
Related products
More information
Chapter 2: Installing the display
Transporting the display
Installing the display on a wall
Installing the display on a stand
Chapter 3: Connecting power and devices
Connecting power
Connecting to a network
Connecting cables for room computers, guest laptops and other input sources
Connecting external speakers
Connecting other devices
Connector reference
Chapter 4: Configuring the display
Turning on the display for the first time
Connecting to a network
Updating system software
Switching to the Beta channel
Adding or removing apps from the launcher
Enabling the Whiteboard Library
Chapter 5: Configuring connected computers
Installing SMART software on connected computers
Setting connected computers’ resolutions and refresh rates
Chapter 6: Maintaining the display
Checking the display installation
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vi
10
13
13
16
20
21
22
22
23
25
26
27
31
32
33
39
40
42
42
43
43
44
45
45
CONTENTS
Cleaning the display
Maintaining ventilation
Preventing condensation
Replacing the pens and eraser
Turning the display off and back on
Resetting the display
Removing and transporting the display
Chapter 7: Troubleshooting
Troubleshooting the display
Troubleshooting the display’s software
Referring to the SMART knowledge base for additional troubleshooting information
Contacting your reseller for additional support
Appendix A: Using settings
iQ appliance (AM30)
iQ appliance (AM40)
Appendix B: Remotely managing the display
Connecting a computer to the display
Connecting multiple displays
Configuring the computer’s serial interface settings
Power states
Commands and responses
Command inventory
Resolving issues with remote management
Appendix C: Hardware environmental compliance
Waste Electrical and Electronic Equipment (WEEE)
Batteries
More information
viii
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45
46
46
47
47
48
48
51
51
57
70
70
73
73
79
85
86
87
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Chapter 1
Welcome
About this guide
About the display
Features
Identifying your SMART Board 7000 series interactive display model
Identifying your iQ appliance model
Components
iQ appliance
Screen
Home button
Pens
Eraser
Convenience panel
Presence detection sensors
Internal speakers
Related products
SBA-100 projection audio system
SMART Audio 400 classroom amplification system
USB extenders
More information
10
10
10
This chapter introduces the SMART Board® 7000 series interactive display.
About this guide
This guide explains how to install and maintain a SMART Board 7000 series interactive display with
iQ. It includes the following information:
How to install the display
How to connect power and devices
How to turn on the display for the first time and configure the iQ appliance
How to maintain the display for years of use
How to troubleshoot issues with the display
smarttech.com/kb/171164
CHAPTER 1
WELCOME
In addition, this guide includes information on the display’s settings and remote management
support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page 10).
About the display
The SMART Board 7000 series interactive display is the hub of your classroom or meeting room.
PC-free embedded computing provides one-touch access to collaborative tools, including a
whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or
manual software and firmware updates.
Features
The display includes the following features:
Feature
Description
iQ technology
The display’s iQ appliance provides one-touch access to
collaborative tools, including a whiteboard, wireless screen sharing
and a web browser.
Touch support
You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and
erase points enables you and other users to interact with objects
on the screen at the same time.
Writing and drawing
support
You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm, the
eraser or the erasers on the pens.
Up to four users can write or draw digital ink on the screen at the
same time. Each pen writes and draws in its own color. The Pen ID™
feature enables you to assign different ink appearances to each
pen.
Audio support
smarttech.com/kb/171164
The display includes integrated speakers for presenting audio from
connected input sources.
CHAPTER 1
WELCOME
Identifying your SMART Board 7000 series interactive display model
The following models of SMART Board 7000 series interactive display are available:
Model
Frame style
Screen size
(approximate)
iQ
SBID-7075
White
75" (190 cm)
No
SBID-7086
White
86" (218 cm)
NO
SBID-7275
White
75" (190 cm)
Yes
SBID-7286
White
86" (218 cm)
Yes
SBID-7075P
Black
75" (190 cm)
No
SBID-7086P
Black
86" (218 cm)
No
SBID-7275P
Black
75" (190 cm)
Yes
SBID-7286P
Black
86" (218 cm)
Yes
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page 10).
Identifying your iQ appliance model
The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ
functionality in those models. SMART offers several different iQ appliance models. Use the
Identifying your iQ appliance model wizard to identify the specific model of iQ appliance installed
in your display.
smarttech.com/kb/171164
CHAPTER 1
WELCOME
Components
The display consists of the following components:
No.
Name
More information
Pictured
Screen
Page 5
Presence detection sensor (×2)
Page 9
Home button
Page 5
Eraser
Page 7
Pen (×4)
Page 6
Convenience panel
Page 8
iQ appliance
Page 5
Connector panel
Page 27
Not pictured
AC power inlet, outlet and switch
Page 32
10
RS-232 connectors
Page 20
Page 85
11
Speakers
smarttech.com/kb/171164
Page 9
CHAPTER 1
WELCOME
iQ appliance
The iQ appliance is installed in the accessory slot on the back of the SBID-7275, SBID-7286,
SBID-7275P and SBID-7286P models. Take advantage of iQ technology and access collaborative
tools.
CAUTION
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source.
To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire
enclosure requirements of IEC 60950-1.
TIP
Use the Identifying your iQ appliance model wizard on the SMART support site to identify your
model of iQ appliance.
Screen
The following are the dimensions for the display:
Model
Diagonal
Width
Height
SBID-7075
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SBID-7086
86" (218.4 cm)
74 7/8" (190.3 cm)
42" (107 cm)
SBID-7275
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SBID-7286
86" (218.4 cm)
74 7/8" (190.3 cm)
42" (107 cm)
SBID-7075P
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SBID-7086P
86" (218.4 cm)
74 7/8" (190.3 cm)
42" (107 cm)
SBID-7275P
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SBID-7286P
86" (218.4 cm)
74 7/8" (190.3 cm)
42" (107 cm)
The display’s HyPr Touch™ (Hybrid Precision Touch) technology enables you to interact with
objects on the screen and write and draw in digital ink.
Home button
Tap the Home button to open the launcher. From the launcher, you can open the iQ appliance’s
apps as well as the settings.
smarttech.com/kb/171164
CHAPTER 1
WELCOME
Pens
The display comes with black, red, blue and green pens. Each pen has
an attached eraser and an indicator light.
The display’s bottom frame includes magnetic holders for the pens.
Removing a pen from its holder activates it, and you can use the pen to
draw or erase digital ink. Replace the pen when you’re done using it to
charge it.
When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turns
on to indicate the pen’s status:
Light
Pen status
Action
Solid green
The pen is charging slowly Pick up the pen and use it to write on the
and can be used for at least display. Return the pen to the magnetic holder
two hours.
when you’re done.
Solid amber
The pen is charging quickly
and can be used for less
than two hours.
Use the pen for up to two hours. Return the pen
to the magnetic holder when done.
NOTE
It is normal for pens to be warm to the touch
when charging quickly.
Solid red
The pen needs to be
charged within 30 minutes.
Finish using the pen and return it to the
magnetic holder when done.
Flashing red
The pen needs to be
charged within 10 minutes.
Return the pen to the magnetic holder as soon
as possible.
Flashing green or
amber (while the
pen is in the
magnetic holder)
The pen’s firmware is
updating.
Wait for the light to stop flashing. This indicates
the pen’s firmware has completed updating.
CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged. The pen’s light turns on to indicate that it’s properly positioned
in the holder.
smarttech.com/kb/171164
CHAPTER 1
WELCOME
IMPORTANT
Use only pens designed for SMART Board 7000 series interactive displays (see
smarttech.com/kb/171230).
After you install the display and turn it on for the first time, place the pens in the holders for
at least five minutes. This pairs the pens with the display and charges them for testing
purposes.
If you previously paired a pen with a SMART Board 7000 series interactive display, you must
pair it with another display to use it with that display. When you do this, the pen’s firmware
may be updated to align with the other display’s software.
To fully charge the pens, keep them in the holders for at least four hours before users start
using the display.
Eraser
In addition to the pens, the display includes an eraser, which you can use
when you want to erase a large area on the screen.
The display’s bottom frame includes a magnetic holder for the eraser.
Replace the eraser when you’re done with it.
CAUTION
When you return the eraser to the magnetic holder, make sure it’s centered in its holder to keep
it from falling and being damaged.
smarttech.com/kb/171164
CHAPTER 1
WELCOME
Convenience panel
The convenience panel contains buttons for turning the display on and off and controlling the
volume. It also includes connectors for USB peripherals and a computer or other input source.
No.
Name
Power
Procedure
Press to enter or exit Standby mode.
Press and hold for four seconds to turn off the display.
Press and hold for 10 seconds to reset the display.
Volume increase
Press to increase the volume.
Volume decrease
Press to decrease the volume.
Freeze
Press to freeze and unfreeze the screen.
USB Type A
connector (×2)
Connect USB drives and other devices that you want to use
with the iQ appliance or a connected computer.
HDMI 2 input
connectors
Connect a computer or other input source to use with the
display (see page 23).
NOTE
The Power button indicates the display’s status:
Power button
Display status
Off
Not receiving power
Amber
Standby mode
White
Normal operating mode
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CHAPTER 1
WELCOME
Presence detection sensors
The display has two presence detection
sensors on its top frame that can detect
people up to 16' (5 m) away when the
display is in Standby mode.
When the sensors detect people in the
room, the display is ready to turn on. To
turn on the display, press the Power
button
or pick up a pen or eraser.
If the room is empty for a specified
period, the display returns to Standby
mode.
Internal speakers
The display includes two 10 W integrated speakers. You can also connect external speakers (see
Connecting external speakers on page 25).
Related products
Related products for the display include the following:
SBA-100 projection audio system
SMART Audio 400 classroom amplification system
USB extenders
SBA-100 projection audio system
Available for education models, the SBA-100 projection audio system consists
of two 14 W speakers and is intended for wall-mounted displays. You can
control volume using the display’s convenience panel or the digital volume
controls in a connected computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
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CHAPTER 1
WELCOME
SMART Audio 400 classroom amplification system
Available for education models, the SMART Audio 400 classroom amplification
system provides high-quality audio amplification. The system comes with a
teacher microphone and optional student microphone. Multiple speaker
options are available, including wall- and ceiling-mounted speakers. The
amplifier receives audio signals from the microphones and translates them into
crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
USB extenders
As noted in Connecting cables for room computers, guest laptops and other input sources on
page 23, the USB connection between the display and computer should be no longer than 16'
(5 m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the
following USB extenders:
Extender
USB-XT
CAT5-XT-1100
Specifications
smarttech.com/kb/119318
smarttech.com/kb/170202
More information
In addition to this guide, SMART provides the following documents for the display:
Document
Link
Quick reference
smarttech.com/kb/171162
User’s guide
smarttech.com/kb/171163
SMART Board 7000 series interactive display installation
instructions
smarttech.com/kb/171160
SMART Board 7000 Pro series interactive display installation
instructions
smarttech.com/kb/171221
SBID-7075 specifications
smarttech.com/kb/171131
SBID-7086 specifications
smarttech.com/kb/171132
SBID-7275 specifications
smarttech.com/kb/171133
SBID-7286 specifications
smarttech.com/kb/171134
SBID-7075P specifications
smarttech.com/kb/171211
10
smarttech.com/kb/171164
CHAPTER 1
WELCOME
Document
Link
SBID-7086P specifications
smarttech.com/kb/171212
SBID-7275P specifications
smarttech.com/kb/171213
SBID-7286P specifications
smarttech.com/kb/171214
Comparison
smarttech.com/kb/171161
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board
7000 series interactive display with iQ pages in the Support section.
11
smarttech.com/kb/171164
Chapter 2
Installing the display
Transporting the display
Using transportation aides
Accommodating doorways, hallways and elevators
Dealing with cracked, chipped or shattered glass
Saving the original packaging
Installing the display on a wall
Choosing a location
Choosing a height
Mounting the display
Mounting multiple displays
Installing the display on a stand
13
14
14
15
15
16
16
17
18
20
20
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation
instructions included with the display before they install the display.
WARNING
Improper installation of the display can result in injury and product damage.
Transporting the display
After your organization receives the display, you need to transport it to the place where you plan
to install it.
On occasion, you might also need to move the display to another location after initially installing it.
IMPORTANT
Transport the display at your own risk. SMART cannot accept liability for damages or injury
that occur during the display’s transportation.
13
smarttech.com/kb/171164
CHAPTER 2
INSTALLING THE DISPLAY
When transporting the display, do the following:
Follow local safety regulations and standards.
Keep the display in its original packaging.
Move the display so that its top frame faces up.
Have at least two people move the display.
Using transportation aides
You can use the following aides to transport the display:
Cart
Furniture dolly
Mechanical lift
NOTE
The display features eyebolt mounting holes for use with mechanical
lifts. Refer to the installation instructions for information on using a
mechanical lift.
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the display from its packaging to move it through
narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that
you keep the foam pieces on the bottom corners of the display. These foam pieces protect the
display if you need to set it down during transport.
You might also need to rotate the display so that its top frame faces to the side. You can do this
during transportation, but when you install the display, it must be in landscape orientation (with the
top frame facing up).
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Dealing with cracked, chipped or shattered glass
The display contains safety-tempered glass. Although this glass is heat-strengthened to help
withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety glass is
designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes
can cause a minor crack or chip to become worse, possibly causing the glass to shatter. See
Shattered glass on an interactive display for information about conditions that can cause the
display’s glass to shatter even when it’s not in use.
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a
SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have
the display repaired or replaced.
CAUTION
For safety and to prevent further damage, do not continue to install or use the display if its glass
is cracked, chipped or shattered.
Saving the original packaging
Save the original packaging to repack the display with as much of the original packaging as
possible in case you need to transport the display again after you initially install it. This packaging
was designed to provide the best possible protection against shock and vibration.
CAUTION
Transport the display only in the original packaging or replacement packaging purchased from
your authorized SMART reseller. Transporting the display without correct packaging can lead to
product damage and voids the warranty.
NOTE
If the original packaging isn’t available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).
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INSTALLING THE DISPLAY
Installing the display on a wall
Typically, you install the display on a wall in a classroom or meeting space.
Choosing a location
A display is typically installed at the room’s focal point, such as at the front of a classroom or
meeting room.
Selecting an appropriate location for the display is crucial for ensuring the best possible
experience with the product. Consider the following factors as you choose a location:
Factor
Room setup
Considerations
Wall support
The location allows users, including those in wheelchairs, to access the
display.
The location is clearly visible to all users in the room. For more
information, see Recommended viewing distances and viewing angles
for SMART Board interactive displays.
The display will not be installed where it could be hit by a door or gate.
There are no nearby shelving units, desks or other furniture that has
doors or drawers that could hit the display.
The wall can support the weight of the display and mounting equipment.
Refer to the model’s specifications for the weight of the display (see
More information on page 10).
Power and other
connections
The location is close to the following:
A power outlet
A network outlet (if you plan to use a wired network connection)
A room computer (if you plan to connect a room computer)
Speakers and other devices that you want to connect to the display
The location is not where the mains power supply enters the building.
Lighting
The location is not near bright light sources, such as windows or strong
overhead lighting. Infrared (IR) lighting can cause issues with presence
detection.
Acoustics
The location has good acoustics.
TIP
Stand in different parts of the room and count to ten loudly. If you hear
anything other than your own voice (such as a rattle, buzzing from
elsewhere in the room or echoes), the room may require some
modifications to improve the acoustics. Work with an audio specialist
to improve the acoustics.
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Factor
Environment and
ventilation
Considerations
The location meets the environmental requirements in the display’s
specifications (see More information on page 10).
The display isn’t subjected to strong vibrations or dust.
There is adequate ventilation or air conditioning around the display so
that heat can flow away from the unit and the mounting equipment.
If you’re planning to install the display in a recessed area, there is at least
4" (10 cm) of space between the display and the recessed walls to
enable ventilation and cooling.
Choosing a height
Consider the general height of the user community when you choose the height for the display.
SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor.
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Mounting the display
Mount the display following the included installation instructions. In addition, consider the
following:
Mount the display vertically (90° relative to the floor plus or minus 2° for tolerance) and in
landscape orientation. SMART doesn’t support mounting the display at other angles or in
portrait orientation.
18
Use a standard VESA mounting plate.
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Use M8 screws to fasten the wall bracket.
Screw length
12 mm + x mm < M8 < 45 mm + x mm
where x is the combined thickness of the wall bracket and washer
Fasten force
97.36–177.01 in-lb. (11–20 N·m)
CAUTION
Do not over-tighten the screws.
NOTE
SMART recommends M8 × 30 mm mounting screws for standard installations where the
total wall mount bracket and washer thickness is less than 7 mm.
Because the receptacles might not be easily accessible after you mount the display, consider
connecting cables for power, room computer and other devices while the display is still in its
packaging (see Chapter 3: Connecting power and devices on page 21).
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Mounting multiple displays
If you mount multiple displays side by side, you can connect a RS-232 cable from the rightmost
display’s RS-232 OUT connector to the next rightmost display’s RS-232 IN connector, and so forth,
to turn on, turn off and otherwise operate all of the displays from the right-most display’s
convenience panel.
IMPORTANT
Use only standard RS-232 cables. Do not use a null modem cables. Null modem cables typically
have ends of the same type.
NOTE
For more information on using RS-232 cables for remote management, see Appendix B:
Remotely managing the display on page 85.
Installing the display on a stand
If you want to move the display from place to place or if it’s not possible to install the display on a
wall, you can install it on a stand.
IMPORTANT
If you install the display on a stand, do not move the stand while the display is on.
For information on selecting and using a third-party stand, see SMART installation standards
(smarttech.com/kb/171035).
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Chapter 3
Connecting power and devices
Connecting power
Connecting to a network
Connecting cables for room computers, guest laptops and other input sources
Using recommend cables
Connecting to the connector panel
Connecting to the convenience panel
Viewing a connected computer or other device’s input
Connecting external speakers
Connecting other devices
Connector reference
Display connector panel
Display convenience panel
iQ appliance
Other connectors
22
22
23
24
24
25
25
25
26
27
27
28
28
29
Connect the display to power after you install it but before you turn it on for the first time and
configure the iQ appliance. You can also connect cables for room computers, guest laptops or
other input sources as well as for speakers and other devices.
By installing cables in advance, you make use of connectors that might not be accessible after the
display is wall-mounted. You can then run the cables across floors or behind walls as needed.
WARNING
Ensure that any cables that cross the floor to the display are properly bundled and marked to
avoid a trip hazard.
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Connecting power
Connect the supplied power cable from the AC power inlet on the
bottom of the display to a power outlet.
NOTE
Refer to the display’s specifications for power requirements and power consumption information
(see More information on page 10).
Connecting to a network
The display requires a network connection for downloading software
and firmware updates, and a number of the iQ appliance’s apps require
a network connection as well. You can connect to a network using a
Wi-Fi connection or one of the RJ45 jacks on the display (pictured). For
more information about the display’s network connection and
configuration, see Connecting to a network on page 33.
IMPORTANT
Do not use the RJ45 jack on the iQ appliance to connect to a network.
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TIP
If you’re using one of the display’s RJ45 jacks to connect to a network,
you can connect the other RJ45 jack to a computer to provide
network access for the computer. This is particularly useful if there is
only one wired network connection in the room.
Connecting cables for room computers,
guest laptops and other input sources
You can connect cables to the display so that users can connect and use room computers, guest
laptops or other devices, such as Blu-ray™ disc players.
IMPORTANT
Do not connect computers or other devices to the iQ appliance. SMART Board 7000 series
interactive displays do not support the use of this connector.
NOTE
For information about configuring connected computers, see Chapter 5: Configuring connected
computers on page 43.
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Using recommend cables
SMART recommends the following varieties of cable:
Cable type
Maximum length
Recommendation
HDMI
23' (7 m)1
Use only certified HDMI cables that have been
tested to support the performance standard you
require.
DisplayPort
23' (7 m)
Use DisplayPort 1.2 compliant or better cables.
VGA
[N/A]
Use VGA cables with all pins in their connectors fully
populated and wired.
Stereo 3.5 mm
20' (6 m)
[N/A]
USB
16' (5 m)
Use a USB extender if the distance between the
computer and the display is greater than 16' (5 m).
For more information, see USB extenders on
page 10.
Using cables that exceed these maximum lengths may produce unexpected results, degraded
picture quality or degraded USB connectivity.
Connecting to the connector panel
The connector panel includes three sets of computer
connectors:
VGA: This set of connectors can accommodate a
USB cable for touch control, a VGA cable for video
and a stereo 3.5 mm cable for audio.
HDMI 1: This set of connectors can accommodate
a USB cable for touch control and an HDMI cable
for video and audio. (This input supports HDMI 2.0.)
DisplayPort: This set of connectors can
accommodate a USB cable for touch control and a
DisplayPort cable for video and audio.
1The performance of cables longer than 23' (7 m) is highly dependent on the cable’s quality.
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Connecting to the convenience panel
In addition to the three sets of computer connectors on
the connector panel, there is one set of computer
connectors on the convenience panel:
HDMI 2: This set of connectors can accommodate
a USB cable for touch control and an HDMI cable for
video and audio. (This input supports HDMI 1.4.)
Viewing a connected computer or other device’s input
Users can use the Input app to view the computer or other device’s input on the display.
For information about the Input app, see the SMART Board 7000 series interactive display user’s
guide (smarttech.com/kb/171163).
Connecting external speakers
The display includes two 10 W speakers, which are designed to provide sound at the front of a
room. You might want to connect the SBA-100 projection audio system (see SBA-100 projection
audio system on page 9) or third-party external active speakers if you’re providing sound in a
larger space.
You can connect external speakers to the display using the stereo
3.5 mm out connector (pictured). Alternatively, you can connect
external speakers directly to a room computer.
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CONNECTING POWER AND DEVICES
In addition to the stereo 3.5 mm out connector, the display provides a
Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital
audio transmission medium. You need an audio receiver that supports
S/PDIF to decode this connection to analog for use with external
speakers.
Connecting other devices
In addition to external speakers, you can connect the following devices to the display:
Device type
Details
Microphones
Microphones can improve the audio experience in a classroom or lecture
hall. SMART offers a classroom audio system that includes microphones (see
SMART Audio 400 classroom amplification system on page 10).
Room control
systems
Although SMART doesn’t offer room control equipment, the display supports
RS-232 communication for remote management (see Appendix B: Remotely
managing the display on page 85).
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Connector reference
Display connector panel
The following diagram and table present the connectors on the display’s connector panel:
No.
Connector
Connects to
Notes
Stereo 3.5 mm out
External speakers
See page 25.
S/PDIF out
Digital audio output
See page 25.
Stereo 3.5 mm in
VGA input (audio)
See page 23.
USB Type-B
VGA input (touch)
See page 23.
VGA in
VGA input (video)
See page 23.
USB Type-B
HDMI 1 input (touch)
See page 23.
HDMI 2.0 in
HDMI 1 input
(video and audio)
See page 23.
USB Type-B
DisplayPort input (touch)
See page 23.
DisplayPort in
DisplayPort input
(video and audio)
See page 23.
10
USB Type-A
[N/A]
This connector is a service port.
11
RJ45 (×2)
Network
See page 22.
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Display convenience panel
The following diagram and table present the connectors on the display’s convenience panel:
No.
Connector
Connects to
Notes
USB Type-A (×2)
Supported peripherals
[N/A]
USB Type-B
HDMI 2 input (touch)
See page 23.
HDMI 1.4 in
HDMI 2 input
(video and audio)
See page 23.
iQ appliance
The following diagram and table present the connectors on the iQ appliance:
AM40
AM30
No.
Connector
Connects to
Notes
RJ45
Network
Do not use this connector. Use
the connectors on the display
instead. See page 22.
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No.
Connector
Connects to
Notes
USB Type-A (×2)
Supported peripherals
[N/A]
HDMI out
N/A
This connector is not supported.
USB Type-B
OPS/HDMI input (touch)
Do not use this connector. Use
the connectors on the display
instead. See page 23.
HDMI in
OPS/HDMI input
(video and audio)
Do not use this connector. Use
the connectors on the display
instead. See page 23.
USB Type-B
[N/A]
This connector is a service port.
Micro SD
[N/A]
This connector is a service port.
LED
[N/A]
LED lights green when the iQ
appliance is inserted in the
accessory slot and turned on.
NOTE
Older models of the iQ appliance (AM30) don’t have all the connectors.
Other connectors
There are additional connectors on the bottom of the display (see Mounting multiple displays on
page 20 and Appendix B: Remotely managing the display on page 85).
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Chapter 4
Configuring the display
Turning on the display for the first time
Connecting to a network
Configuring the display’s network connection
Configuring the network
Connecting the display to a network
Evaluating the impact of Screen Share on your network data usage
Updating system software
Applying an automatic system software update manually
Updating system software manually
Switching to the Beta channel
Before switching to the Beta channel
Switching between the Beta and Stable channels
Getting support and sending feedback
Adding or removing apps from the launcher
Enabling the Whiteboard Library
32
33
33
33
36
38
39
39
40
40
40
40
41
42
42
After you have mounted the display and connected power and devices, you can start it for the first
time and configure the apps as described in this chapter.
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CONFIGURING THE DISPLAY
Turning on the display for the first time
Turn on the display after mounting it and connecting power and devices.
To turn on the display for the first time
1. Flick the switch beside the AC power inlet to the ON (I) position.
2. Select your preferred language, and then tap Next.
3. Select your country, and then tap Next.
4. Name the display, and then tap Next.
5. Set the date and time, and then tap Next.
6. If the display isn’t using a wired network connection, select a wireless network, and then tap
Next.
7. Select the list of applications that will appear in the launcher, and then tap Next. For more
information about the apps, see the SMART Board 7000 series interactive displays user’s
guide (smarttech.com/kb/171163)
8. Tap Finish.
The Welcome screen appears.
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Connecting to a network
You can connect the display to a network using either Wi-Fi or an Ethernet connection. Before you
do so, your organization’s network administrators need to configure the network for the display.
Configuring the display’s network connection
IMPORTANT
Configuring the network properly allows the display to download important iQ system software
and feature updates automatically.
Network administrators need to configure the network so users can use the Screen Share app,
update the system software automatically over the air and enable the display to set the date and
time automatically.
Configuring the network
Network administrators need to configure the network so users can update the display’s firmware
and system software automatically over the air and to allow apps to function properly.
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To configure the network
Add thefollowing URLs to the network whitelist.
URL
Feature
https://ws.kappboard.com
Automatic iQ system software update
NOTE
Block access to https://ws.kappboard.com to
prevent automatic iQ system software updates
34
https://*.mixpanel.com
iQ system software
*.hockeyapp.net
iQ system software
https://*.smarttech-prod.com
SMART Notebook® Player
http://*.loggly.com
SMART Notebook Player
http://*.smarttech.com
iQ system software, Workspaces, app,
Activities app, SMART Notebook Player
https://*.smarttech.com
SMART Notebook Player
https://www.fabric.io/
SMART Notebook Player
https://*.classlab.com
Workspaces app, Activities app
https://www.firebase.com/test.html
Workspaces app, Activities app
https://*.smartamp.com
Workspaces app, Activities app
https://*.google.com
Activities app
http://*.google-analytics.com
Activities app
https://www.gstatic.com
Activities app
https://*.firebaseio.com
Activities app
https://*.cloudfront.com
Activities app
https://content.googleapis.com
Workspaces app
https://gstatic.com
Workspaces app
https://*.youtube.com
Workspaces app, SMART Notebook
Player
https://api.datamarket.azure.com
Workspaces app
https://updates.airsquirrels.com
Screen Share app
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To allow mobile devices and computers to use AirPlay and Google Cast to use the Screen Share
app
1. Open the required TCP/UDP ports:
Protocol
Port range
Feature
TCP
80
Outbound http
UDP
123
Network Time Protocol
TCP
3689
iTunes music sharing
TCP
5000
Audio streaming
TCP
5353
mDNS
UDP
5353
mDNS
TCP
7000
Picture sharing
TCP
7001
Video streaming
UDP
7010
Display mirroring
UDP
7011
Display mirroring
TCP
7100
Display mirroring
TCP
47000
Audio negotiation
TCP
49152–65535
Dynamic ports
UDP
49152–65535
Dynamic ports
TCP
49228
Google Cast
TCP
50259
Google Cast
UDP
54780
Google Cast
UDP
62572
Google Cast
2. Configure the network to allow Bonjour and mDNS (multicast).
3. Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers.
NOTE
Using a 5 GHz wireless network connection may provide a better experience with the
Screen Share app.
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To allow SMART Notebook Player to connect to the display
NOTE
The network may have been configured to allow Network Time Protocol in To allow mobile
devices and computers to use AirPlay and Google Cast to use the Screen Share app.
Configure the network to allow Network Time Protocol (NTP) requests to Internet time servers
Connecting the display to a network
The display can connect to a network using either Wi-Fi or an Ethernet connection. Network
administrators can also add a browser proxy or install a certificate.
To connect to a Wi-Fi network
1. If an Ethernet cable is connected to the display, disconnect it.
2. Tap the Home button
on the screen.
The launcher appears.
3. Tap Settings
The Settings window appears.
4. Tap Wi-Fi.
NOTE
Ensure Wi-Fi is turned On.
5. Select a wireless network.
If the Wi-Fi network is not password protected, the display connects to the network.
6. If the network requires a password, enter the Wi-Fi password and tap Connect.
OR
If the network requires a user name and password, enter the user name and Wi-Fi password
and tap Connect.
TIP
Use the crosshairs to move the on-screen keyboard.
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To connect to an Ethernet network
Connect an Ethernet cable to the RJ45 receptacle on the display.
NOTE
The network must provide network settings via DHCP. If you require a static IP, use DHCP
reservation on your router.
To configure a proxy
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
The Settings window appears.
3. Tap Wi-Fi.
4. Tap and hold the network to which you’re adding a proxy.
A dialog box appears.
5. Tap Modify network.
6. Select Show advanced options.
7. In the Proxy box, select Manual.
8. Enter the information in the Proxy hostname, Proxy port and Bypass proxy boxes.
9. Tap Save.
To install a certificate
NOTE
Certificates must be PFX format.
1. Copy a PFX format certificate to a USB drive.
2. Tap the Home button
on the screen.
The launcher appears.
3. Tap Settings
The Settings window appears.
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4. Tap Wi-Fi > … > Advanced > Install Certificates.
The USB Drive window appears.
5. Tap USB Drive.
6. Select a certificate to install.
7. If required, enter a password to extract the certificate.
8. Optionally, enter a name for the certificate in the Certificate name box and reason for
certificate use in the Credential use box. Tap OK.
A window appears requesting that a lock screen PIN, pattern or password be set before using
the certificate.
9. Tap OK.
10. Select a pattern, PIN or password method. Tap OK.
IMPORTANT
Make note of the pattern, PIN or password. The pattern, PIN or password may be required to
install future certificates.
If the pattern, PIN or password is forgotten, a factory reset is required before installing more
certificates.
The iQ system software confirms the certificate was installed.
Evaluating the impact of Screen Share on your network data usage
When you connect your device or computer to the display using Screen Share, the screen sharing
protocol compresses the image from your device or computer. The protocol may transmit only
areas of the screen that change. This can make it difficult to estimate the impact of Screen Share
on a network where many users would like to screen share simultaneously.
For example, in a school where 30 teachers are using Screen Share simultaneously, 10% of
teachers might be streaming video while 90% might be sharing static content with occasional
updates. In such an instance, you could expect to see an additional 5 Mbps in network traffic. Use
the following table to help estimate the impact of wireless Screen Share on your network.
Content being shared
Data rate transmission
Static content with minor screen movement
20 kbps
Static content with periodic scrolling or
Spikes briefly to 500–600 kbps, returns to 20
refreshes
kbps
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Content being shared
Data rate transmission
Gaming or streaming video with major screen
700 kb/sec–1.2 Mbps
changes
Updating system software
When the display is connected to the Internet, it updates the system software and the firmware
automatically.
When an update to the system software or firmware is available, the display downloads the update
in the background then waits for four hours of inactivity. When that happens, the display shows a
two-minute countdown before beginning the update. The countdown can be interrupted at any
time. The update begins when the countdown finishes. The display shows a blank screen for four
minutes. When the update is complete, the display shows the Whiteboard and any content that
was on Whiteboard before the update.
NOTE
You can configure your organization’s network to allow or prevent automatic system software
and firmware updates (see Configuring the display’s network connection on page 33).
Applying an automatic system software update manually
If the display has downloaded the system software update but hasn’t yet applied the update, you
can start the update process manually from Settings.
To apply an automatic system software update manually
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
The Settings window appears.
3. Scroll to Auto Update.
4. Under Check for Updates Now, tap Apply Update Now.
The display turns off and then turns back on. The display then applies the update.
If there is an update for the pen firmware, the pen’s indicator light will flash green or amber.
Leave the pen in the tray until the pen’s light is a solid color.
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Updating system software manually
You can download system software updates at smarttech.com/downloads and update your display
using a USB drive.
Switching to the Beta channel
The Beta channel is meant for advanced users who are comfortable using pre-release software.
System software releases in the Beta channel contain new features that are still in development.
Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram.
IMPORTANT
You may encounter bugs or other unexpected behavior in pre-release software.
Features previewed in the Beta channel may never appear in a Stable channel release.
There may be frequent updates to the display’s system software.
The user interface may change significantly as features develop.
If you switch to the Beta channel and want to return to the Stable channel, you must perform
a factory reset that erases all of the display’s settings.
Before switching to the Beta channel
Before switching to the Beta channel, back up important Whiteboard content using the
SMART kapp® app. See the SMART Board 7000 series interactive displays user’s guide
(smarttech.com/kb/171163).
Switching between the Beta and Stable channels
To switch to the Beta channel
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
The Settings window appears.
3. Tap Auto Update.
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4. Tap Update Channel, and then select Beta Channel.
A dialog box appears asking you to confirm the switch to the beta system software releases.
The display checks for a Beta system software update.
To switch to the Stable channel
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
The Settings window appears.
3. Tap Auto Update.
4. Tap Update Channel, and then select Stable Channel.
A dialog box appears asking you to confirm the switch to the Stable channel system software
releases.
The display checks for a Stable channel system software update.
5. Tap Ready to apply update.
Getting support and sending feedback
SMART Support will not be able to help you resolve problems you may encounter in Beta channel
releases.
SMART appreciates your willingness to use Beta channel releases and values all types of
feedback.
41
Report issues with Beta channel releases at smarttech.uservoice.com.
Provide feedback to SMART about new features at smarttech.uservoice.com.
Suggest new features to SMART at smarttech.uservoice.com.
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Adding or removing apps from the launcher
You can add or remove apps from the launcher.
To add or remove apps from the launcher
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
The Settings window appears.
3. Tap Launcher.
4. Select the apps you want to include in the launcher.
OR
Clear the check boxes for apps you want to remove from the launcher.
Enabling the Whiteboard Library
The display saves Whiteboard sessions to the Library.
The Library is disabled on some displays and must be enabled if you want to save Whiteboard
sessions or continue previous sessions.
To enable the Library
1. Tap the Home button
on the screen.
The launcher appears.
2. Tap Settings
The Settings window appears.
3. Tap Applications, and then tap Whiteboard
4. Switch the Library option ON.
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Chapter 5
Configuring connected computers
Installing SMART software on connected computers
Installing SMART Learning Suite
Installing SMART Meeting Pro software
Setting connected computers’ resolutions and refresh rates
Install SMART software and set the resolution and refresh rate on any computers you connect to
the display.
NOTE
For information about connecting computers, see Connecting cables for room computers,
guest laptops and other input sources on page 23.
Installing SMART software on connected
computers
The display comes with either SMART Learning Suite or SMART Meeting Pro® software.
Installing SMART Learning Suite
The SBID-7075, SBID-7086, SBID-7275 and SBID-7286 models come with one license of SMART
Learning Suite. You can download SMART Learning Suite from smarttech.com/downloads and
install it on a room computer.
You can purchase additional licenses of SMART Learning Suite to install on other computers.
Contact your authorized SMART reseller (smarttech.com/where) for more information.
IMPORTANT
Make sure a computer meets the minimum requirements in the SMART Notebook software
release notes before you install SMART Learning Suite.
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CHAPTER 5
CONFIGURING CONNECTED COMPUTERS
Installing SMART Meeting Pro software
The SBID-7075P, SBID-7086P, SBID-7275P and SBID-7286P models come with one room license
and ten personal licenses of SMART Meeting Pro software. You can download
SMART Meeting Pro software from smarttech.com/downloads and install the room license on a
room computer and the personal licenses on up to then users’ laptops.
You can purchase additional licenses of SMART Meeting Pro software to install on other
computers. Contact your authorized SMART reseller (smarttech.com/where) for more information.
IMPORTANT
Make sure a computer meets the minimum requirements in the SMART Meeting Pro software
release notes before you install SMART Meeting Pro software.
Setting connected computers’ resolutions and
refresh rates
The following table presents the recommend resolutions and refresh rates for the display’s input
sources:
Input source
Resolution
Refresh rate
HDMI 1
3840 × 2160
60 Hz
HDMI 2
1920 × 1080
60 Hz
DisplayPort
1920 × 1080
60 Hz
VGA
1920 × 1080
60 Hz
If possible, set any connected computers to these resolutions and refresh rates. See the
connected computers’ operating system documentation for instructions.
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Chapter 6
Maintaining the display
Checking the display installation
Cleaning the display
Maintaining ventilation
Preventing condensation
Replacing the pens and eraser
Turning the display off and back on
Resetting the display
Removing and transporting the display
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46
46
47
47
48
48
With proper maintenance, the display will provide years of use.
Checking the display installation
Inspect the display installation frequently to ensure that it remains securely installed.
Check the mounting location for signs of damage or weakness that can occur over time.
Check for loose screws, gaps, distortions or other issues that could occur with the mounting
hardware.
If you find an issue, contact a trained installer.
Cleaning the display
Follow these instructions to clean the display’s screen and frame without damaging the screen’s
anti-glare coating or other product components.
CAUTION
Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on
the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
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Do not apply excessive pressure to the screen.
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CHAPTER 6
MAINTAINING THE DISPLAY
Do not use cleaning solutions or glass cleaners on the screen, because they can deteriorate
or discolor the screen.
To clean the screen
1. Turn off the display (see Turning the display off and back on on the facing page).
2. Wipe the screen and frame with a lint-free, non-abrasive cloth.
NOTE
Alternatively, you can use a damp cloth with a drop of dish soap.
Maintaining ventilation
The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling
and can lead to product failure.
Clean accessible ventilation holes monthly with a dry cloth.
Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes
regularly. You might have to remove the display from the wall. For more information on
removing the display, see Removing and transporting the display on page 48.
CAUTION
Avoid setting up or using the display in an area with excessive levels of dust, humidity or smoke.
Preventing condensation
The screen contains layers of glass that can collect condensation, especially in the following
conditions:
Temperature extremes with high humidity
Rapid changes in humidity, which can occur when you operate the product near water (such as
a pool, kettle or air conditioner ventilator)
To evaporate condensation from the display
1. Remove the humidity source from the display, if possible.
2. Turn off the display.
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CHAPTER 6
MAINTAINING THE DISPLAY
3. Remove any moisture from the display with a smooth, dry cloth.
4. If the display has been moved from a colder environment to a warmer environment (for
example, from storage to the installation site), leave the display turned on for 48 hours.
Otherwise, leave the display turned off for 48 hours.
Replacing the pens and eraser
To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad
become worn. You can purchase replacement pens and erasers from the Store for SMART Parts
(see smarttech.com/Support/PartsStore).
Turning the display off and back on
In most situations, you can put the display to sleep when not using it following the instructions in the
SMART Board 7000 series interactive displays user’s guide (smarttech.com/kb/171163).
In some situations, such as when you need to transport the display or clean its screen, you need to
turn off the display for a period of time. You can turn it back on after.
To turn the display off
1. Press the Power button
on the convenience panel for four seconds.
A slider appears on the screen.
2. Move the slider to the right.
NOTE
Wait at least 30 seconds before turning the display back on.
To turn the display back on
Press the Power button
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on the convenience panel.
CHAPTER 6
MAINTAINING THE DISPLAY
Resetting the display
You can reset the display and the iQ appliance using the convenience panel.
To reset the display
Press and hold the Power button
on the convenience panel for 10 seconds.
The display and iQ appliance reset.
Removing and transporting the display
If the display is wall mounted, you might need to remove it from its current location and transport it
to another location on occasion.
To remove the display safely, use two or more trained installers.
WARNING
Do not attempt to move the display by yourself. The display is very heavy.
Do not move the display by connecting a rope or wire to the handles on the back. The
display can fall and cause injury and product damage.
IMPORTANT
Follow any documentation included with the third-party mounting hardware.
To remove the display
1. Turn off any connected computers.
2. Turn off the display (see Turning the display off and back on on the previous page).
3. Flick the switch beside the AC power inlet to the OFF (O) position.
4. Remove all accessible cables and connectors.
5. Remove the iQ appliance from the accessory slot.
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6. Lift the display from its mounting location.
WARNING
Do not place the display on a sloping or unstable cart, stand or table. The display could fall,
resulting in injury and severe product damage.
CAUTION
Do not leave the display face up, face down or upside down for an extended period. This
could cause permanent damage to the screen.
7. Remove the mounting brackets.
To transport the display
See Transporting the display on page 13.
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Chapter 7
Troubleshooting
Troubleshooting the display
Resolving issues with power
Resolving issues with presence detection
Resolving issues with video
Resolving issues with image quality
Resolving issues with audio
Resolving issues with touch and digital ink
Troubleshooting the display’s software
Resolving general issues
Resolving issues with Activities
Resolving issues with Workspaces
Resolving issues with SMART Notebook Player
Resolving issues with Browser
Resolving issues with Input
Resolving issues with Screen Share
Resolving issues with Android mobile devices
Resolving issues with Apple devices
Resolving issues with Chrome browser and Chromebook
Resolving issues with Windows computers
Advanced troubleshooting for Screen Share
Referring to the SMART knowledge base for additional troubleshooting information
Contacting your reseller for additional support
Locating the display serial number
Locating the iQ appliance serial number
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55
56
57
57
58
58
58
59
59
60
61
63
65
67
69
70
70
71
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This chapter explains how to troubleshoot issues with the display and its software.
Troubleshooting the display
The following information helps you resolve a variety of common issues with the display, including
issues with:
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Power
Presence detection
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Video
Image quality
Audio
Touch and digital ink
Resolving issues with power
Issue
Solutions
The display doesn’t turn on and its
power light isn’t lit.
The display turns on, its power light
is lit, but nothing shows on the
screen.
Make sure the power cable is securely fastened to the power outlet and the
display.
Make sure the switch beside the AC power inlet is in the ON (I) position.
Make sure the power outlet is working by testing it with a different device.
Make sure the power cable is working by testing it with a different device.
Pick up a pen or press the Power button.
See Resolving issues with video on the facing page.
Restart the display.
See Turning the display off and back on on page 47.
The display doesn’t turn on when
you use a connected computer’s
mouse or keyboard.
Make sure the computer is on.
Pick up a pen or press the display’s Power button.
You’re experiencing other issues
with power, or the previous
solutions don’t resolve the issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 70.
Resolving issues with presence detection
Issue
Solutions
The display doesn’t enter Ready
mode when users enter the room.
The display enters Ready mode
when it shouldn’t.
Make sure all cables are securely connected.
Make sure nothing is blocking the presence detection sensors.
Check for and, if possible, move the display away from the following:
You’re experiencing other issues
with presence detection, or the
previous solutions don’t resolve the
issue.
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Direct sunlight
Bright lights
Forced air ducts
Plasma displays
Infrared audio systems and other infrared sources
Polished floors, glass walls, or other reflective surfaces
Be aware that the display’s presence detection range is 16' (5 m).
See Referring to the SMART knowledge base for additional troubleshooting
information on page 70.
CHAPTER 7
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Resolving issues with video
Issue
Solutions
You’re experiencing general issues
with video.
Make sure any connected computers are on and not in Standby mode.
Set connected computers’ resolution and refresh rate to values that the display
supports.
See Setting connected computers’ resolutions and refresh rates on page 44.
Restart the display and any connected computers.
See Turning the display off and back on on page 47.
The display is on, but nothing shows
on the screen.
Make sure any connected computers are on and not in Standby mode.
Make sure the screen is working by pressing the Home button (below the
screen) to open the launcher.
Restart the display and any connected computers.
See Turning the display off and back on on page 47.
A computer is connected to the
display, but only a “Looking for a
connection” message appears on
the screen.
Make sure the computer is connected to the currently selected input.
You want to output video to
another display.
Be aware that only displays with newer AM30 or AM40 appliances support
video output.
You’re experiencing other issues
with video, or the previous solutions
don’t resolve the issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 70.
Resolving issues with image quality
Issue
Solutions
You’re experiencing the following
or similar issues with image quality:
Set the connected computer’s resolution and refresh rates to values that the
display supports.
See Setting connected computers’ resolutions and refresh rates on page 44.
There are lines or snow on
the screen.
The image if flickering or
flashing.
Open the on-screen display menu. If it appears correctly, the issue is with the
video input.
Adjust the display’s image settings.
If you have an iQ appliance (AM30), see Display on page 78.
If you have an iQ appliance (AM40), see Display on page 80.
Restart the display.
See Turning the display off and back on on page 47.
There are bright spots on the
screen.
The image isn’t clear. There are
lines, double images or other
distortions.
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Open the on-screen display menu. If it appears correctly, the issue is with the
video input.
Take a photograph of the screen and send it to SMART support. If SMART
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.
Adjust the display’s image settings.
If you have an iQ appliance (AM30), see Display on page 78.
If you have an iQ appliance (AM40), see Display on page 80.
CHAPTER 7
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Issue
Solutions
Colors don’t appear correctly.
The image is cut off or shifted to the
left or right.
Be aware that if two or more displays are mounted side-by-side, there could be
minor differences in colors across the displays. This issue is not unique to
SMART products.
If you’re using a VGA video input, use a different cable or connect a different
source to see if the issue is with the cable or input source.
Adjust any connected computers’ video settings, particularly zoom, crop and
underscan.
See the computer’s operating system documentation.
If the computer’s desktop is entirely black, change it to dark gray or a different
color.
If the computer’s background is extended across multiple screens, duplicate the
desktop across the screens or set the display as the only screen.
The image doesn’t fill the entire
screen.
Adjust any connected computers’ video settings, particularly overscan.
A persistent image appears on the
display.
See Image persistence or burn in on LCD displays.
You’re experiencing other issues
with image quality, or the previous
solutions don’t resolve the issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 70.
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See the computer’s operating system documentation.
CHAPTER 7
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Resolving issues with audio
Issue
Solutions
You’re experiencing the following
or similar issues with audio:
No sound is coming from the
speakers.
If you’re using external speakers, make sure the speakers are turned on.
Make sure the cables connecting the display to the computer are securely
fastened.
NOTES
Sound is coming from the
speakers, but the volume is
low.
The sound is distorted or
muffled.
The display’s stereo 3.5 mm in connector works with the VGA input.
Connecting an audio cable to the display’s stereo 3.5 mm out connector
disables the internal speakers.
If you’re using the display’s S/PDIF out connector to connect a sound
bar or receiver for external speakers, see Connecting external
speakers on page 25.
Adjust the volume on the display and the connected computer and make sure
neither are muted.
Adjust the display’s audio settings.
If you have an iQ appliance (AM30), see Audio on page 78.
If you have an iQ appliance (AM40), see Audio on page 80.
Make sure the display is set as the default audio device for the connected
computer’s audio output.
See the connected computer’s operating system documentation.
If you’re using the integrated speakers, set the volume for the computer and any
running applications to 80%, and then adjust the display’s volume.
OR
If you’re using external speakers, set the volume for the computer, any running
applications and the display to 80%, and then adjust the speakers’ volume.
There is a whine or buzzing sound
coming from the back of the display.
Be aware that these sounds are normal. Most displays emit electrical noise.
Such sounds may be more noticeable with some displays than with others.
You’re experiencing other issues
with audio, or the previous solutions
don’t resolve the issue.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 70.
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Resolving issues with touch and digital ink
Issue
Solutions
You’re experiencing the following
or similar issues with touch and
digital ink:
When users touch or write on
the screen, the pointer or
digital ink appears in the
wrong place.
Touch and digital ink are
intermittent.
Digital ink disappears as you
write.
Digital ink colors change
unexpectedly.
Restart the display.
See Turning the display off and back on on page 47.
Confirm with the installers that the computer is connected to the display with
only a single cable.
Make sure SMART Product Drivers and SMART Ink are installed and running on
any connected computers.
Use a known working pen from another display to check if the issue is being
caused by the pen.
Remove infrared sources such as incandescent or arc lights, desk lamps and
infrared audio devices or move the display to another location in the room.
Update the firmware.
Remove the display from the wall, calibrate it and confirm if this resolves the
issue. If it does, check the wall and wall mount for issues.
The display responds to touch but
not to writing with a pen.
Reinstall or update SMART Product Drivers.
The display doesn’t respond to
touch or writing with a pen.
Make sure any connected computers have detected the display’s USB
connection and installed drivers. On Windows computers, open Device Manager
and make sure there is no red X or yellow explanation mark (!) over the display’s
icon. On Mac computers, open System Information and ensure there are no
error messages in the display’s row.
You’re experiencing issues with
one or more of the display’s pens.
Use only SMART Board 7000 series interactive display pens with the display.
Pens from other interactive displays aren’t compatible.
Return the pen to its magnetic holder to calibrate it.
Make sure the pen’s pressure sensitive switch isn’t damaged or dirty.
If one pen isn’t working, make sure the pen is paired with the display and is fully
charged.
See Pens on page 6.
If all pens aren’t working, return the pens to their magnetic holders and restart
the display.
See Turning the display off and back on on page 47.
You can’t write or draw in
Microsoft® Office.
You’re experiencing other issues
with touch and digital ink, or the
previous solutions don’t resolve the
issue.
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Make sure Microsoft Office 2013 or later is installed.
Reinstall or update SMART Product Drivers and SMART Ink.
See Referring to the SMART knowledge base for additional troubleshooting
information on page 70.
CHAPTER 7
TROUBLESHOOTING
Troubleshooting the display’s software
This section explains how to troubleshoot the display’s software.
Resolving general issues
Issue
Solutions
An app or feature is missing or not
available.
The apps and features available depend on the iQ appliance model.
See the Identifying your iQ appliance model wizard.
The iQ system software may not include that feature or app.
See the iQ system software release notes.
The app may be disabled.
If you have an iQ appliance (AM30), see Launcher on page 78.
If you have an iQ appliance (AM40), see Launcher on page 80.
The iQ apps and features do not
appear when the display is turned
on.
There is no content from the HDMI
video out connector.
Wait for a minute after first turning on the display or switching the input source to
the iQ appliance. This delay may be longer immediately after upgrading the iQ
system software.
The iQ appliance has stopped responding during startup or after a system
software update. Turn off the display, unplug the power cable and wait at least
30 seconds before reconnecting the power cable and turning on the display.
The connected HDMI sync device (for example, a display, video splitter, video
extender or video capture system) may not support High-Bandwidth Digital
Content Protection (HDCP).
Make sure the sync device is able to receive and display HDMI content that is
protected by HDCP. For more information, see SMART Board interactive flat
panels and High-bandwidth Digital Content Protection (HDCP).
When updating the iQ system
software with a USB drive, the
update process doesn’t start.
The iQ system software version already installed may be newer than or the
same version as the version on the USB drive.
Compare the version number of the current iQ system software with the version
number of the upgrade file on the USB drive.
Follow the installation instructions provided on SMART’s website when updating
the iQ system software.
TIPS
Make sure the USB drive is FAT formatted.
Make sure the file has not been renamed or unzipped. The file should
be copied to the USB drive unmodified.
Make sure the file is located in the root folder on the USB drive.
Make sure the USB drive is inserted in the convenience panel on the
display’s frame.
After inserting the USB drive in the convenience panel, switch to the
Whiteboard app.
Annotations only appear in the
Browser and Screen Share apps.
Currently, only the Browser and Screen Share apps support ink and
annotations.
When the annotation is open in the
Whiteboard app, you’re unable to
connect the SMART kapp app to
your display.
The SMART kapp app is unable to connect to the display when an annotation is
open in the Whiteboard app.
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Issue
Solutions
You can’t ink on the screen when
you press the Freeze button.
To ink on the screen, pick up a pen and start drawing.
Resolving issues with Activities
Issue
Solutions
There is an issue with Activities.
Make sure the display is connected to a network.
See Connecting to a network on page 33.
If Activities can’t visit secure (https) websites, make sure the display’s date and
time are correct.
If you have an iQ appliance (AM30), see Date & time on page 77.
If you have an iQ appliance (AM40), see Date & Time on page 81.
Make sure the network firewall isn’t blocking services required for Activities.
See Configuring the display’s network connection on page 33.
Contact your system administrator.
Resolving issues with Workspaces
Issue
Solutions
Workspaces is unable to display
any content.
Make sure the display is connected to a network.
See Connecting to a network on page 33.
If Workspaces can’t visit secure (https) websites, make sure the display’s date
and time are correct.
If you have an iQ appliance (AM30), see Date & time on page 77.
If you have an iQ appliance (AM40), see Date & Time on page 81.
Make sure the network firewall isn’t blocking services required for Workspaces.
See Configuring the display’s network connection on page 33.
Contact your system administrator.
Resolving issues with SMART Notebook Player
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance (AM30), see Date & time on page 77 and your
computer’s documentation.
If you have an iQ appliance (AM40), see Date & Time on page 81 and your
computer’s documentation.
Restart the display.
See Turning the display off and back on on page 47.
I’m unable to download
SMART Notebook Player.
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If you’re using an iPhone, download the app from the Apple App Store.
Notebook Player is currently unavailable for Android devices and iPad devices.
CHAPTER 7
TROUBLESHOOTING
Issue
Solutions
I’m unable to sign in to Notebook
Player.
Use your Google or Microsoft account to sign in.
There are no SMART Notebook
files in the mobile app.
You need to share a SMART Notebook file with the display.
The mobile device or Notebook
Player is no longer connected to the
display.
The display or the mobile device is unable to connect to the Internet. Check the
settings for the display and the mobile device and try connecting again.
The display can’t generate a pairing
code
You can resolve the issue by restarting the display.
See the SMART Board 7000 series interactive displays user’s guide
(smarttech.com/kb/171163) and your computer’s documentation.
See Turning the display off and back on on page 47.
The Notebook Player mobile app
can’t be used to remotely control
the SMART Notebook file on the
display
Resolving issues with Browser
Issue
Solutions
There is an issue with Browser.
Make sure the display is connected to a network.
See Connecting to a network on page 33.
If Browser can’t visit secure (https) websites, ensure the display’s date and time
are correct.
If you have an iQ appliance (AM30), see Date & time on page 77.
If you have an iQ appliance (AM40), see Date & Time on page 81.
Contact your system administrator.
Resolving issues with Input
Issue
Solutions
There is an issue with the image.
See Resolving issues with video on page 53 for more information.
Connect the computer to the display’s connectors.
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If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the iQ appliance.
The computer’s video resolution settings and refresh rates aren’t supported by
the display. The display supports the following resolutions and refresh rates:
1920 × 1080 at 6 0 Hz
1280 × 720 at 60 Hz
CHAPTER 7
TROUBLESHOOTING
Issue
Solutions
There is an issue with touch.
Make sure the USB cable is securely fastened to both your computer and the
display.
Use a USB 2.0 cable and make sure it’s connected to the correct USB
receptacle.
See Connecting cables for room computers, guest laptops and other input
sources on page 23.
If touch interactivity is slow, close some open applications on the computer.
Make sure the latest version of SMART Product Drivers is installed on your
computer.
See smarttech.com/downloads.
There is an issue with audio.
Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter
USB cable.
See Resolving issues with audio on page 55.
Turn off the mute setting on your computer.
Turn up the volume on your computer.
Turn up the volume on the display.
See Convenience panel on page 8.
Resolving issues with Screen Share
TIP
In some instances, restarting the Screen Share app and its discovery services resolves issues
with the app.
1. On the display, open the launcher.
The launcher appears.
2. Tap Settings
3. Scroll to Applications > Screen Share.
4. Tap Reset.
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Resolving issues with Android mobile devices
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
Make sure your mobile device is on the same network as the display.
Not all Android devices can initiate Screen Share from the notification drawer.
Download the Google Home app from Google Play™ to use Screen Share.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance (AM30), see Date & time on page 77 and your
computer’s documentation.
If you have an iQ appliance (AM40), see Date & Time on page 81 and your
computer’s documentation.
On your mobile device, turn Airplane mode on and then off again.
Restart your Android mobile device.
NOTE
Restarting your Android device can clear network address information that
your device had cached. Restarting the device can also reinitialize audio and
video encoders that might have stopped working properly.
Restart the display.
See Turning the display off and back on on page 47.
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
Your mobile device could be connected to a different access point than your
display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
Make sure the antenna is attached to the iQ appliance.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 38.
The video has no audio.
Your mobile device may not be optimized for sharing its screen and is limited to
lower quality performance. Try connecting with a different mobile device.
Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
Make sure the volume on your Android device is turned up and the display is not
muted.
Turn up the volume on the display.
See Convenience panel on page 8.
Make sure you have the latest operating software on your Android mobile
device.
Restart your mobile device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your Android mobile
device and ensured it is on the
same network as the display.
Contact your system administrator.
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Resolving issues with Apple devices
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
Make sure your mobile device or computer is on the same network as the
display.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance (AM30), see Date & time on page 77 and your
computer’s documentation.
If you have an iQ appliance (AM40), see Date & Time on page 81 and your
computer’s documentation.
On your mobile device, turn Airplane mode on and then off on your mobile
device.
Restart your mobile device.
NOTE
Restarting your mobile device can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
Restart your display.
See Turning the display off and back on on page 47.
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
Make sure your computer or device has the latest operating system software.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
The display and the mobile device or computer could be connected to different
wireless access points, which can increase latency. On the mobile device, turn
Airplane mode on and back off to try to connect to a closer access point. On the
computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off
and then back on to try to connect to a closer access point.
Make sure the antenna is attached to the iQ appliance.
Reduce your computer’s display resolution to 1920 × 1080 or lower.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 38.
The video has no audio.
Make sure your computer or device has the latest operating system software.
Make sure the volume on your iOS device is turned up and the display is not
muted.
Make sure the Ring/Silent switch isn’t set to silent on your mobile device.
Turn up the volume on the display.
See Convenience panel on page 8.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your Mac computer or
iOS mobile device and ensured
they are on the same network as
the display.
Contact your system administrator.
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Resolving issues with Chrome™ browser and Chromebook™
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
Make sure your computer is on the same network as the display.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance (AM30), see Date & time on page 77 and your
computer’s documentation.
If you have an iQ appliance (AM40), see Date & Time on page 81 and your
computer’s documentation.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
For more information about the Google Cast browser extension, see Casting a
tab or entire desktop.
Restart your display.
See Turning the display off and back on on page 47.
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
Not all devices are designed for video encoding for Screen Sharing, so video
streaming might not behave as expected.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 38.
Screen Share has not been optimized for performance with Chromebooks. For
best results, limit usage to static content.
The display and the computer might be connected to different wireless access
points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.
Make sure the antenna is attached to the iQ appliance.
Parts of the image do not display
correctly when sharing streaming
video to the display.
If sharing content from a Chrome browser tab, share the entire desktop. See the
SMART Board 7000 series interactive displays user’s guide
(smarttech.com/kb/171163) for more information.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
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Resolving issues with Windows® computers
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
Make sure your computer is on the same network as the display.
If your display is using a wired network connection, try connecting it to a wireless
network.
NOTE
Wired and wireless networks don’t often share the same network subnet.
Connecting the display to a wireless network might help the connection
between the display and a mobile device or computer that’s connected
wirelessly.
Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance (AM30), see Date & time on page 77 and your
computer’s documentation.
If you have an iQ appliance (AM40), see Date & Time on page 81 and your
computer’s documentation.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
Restart your display.
See Turning the display off and back on on page 47.
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
Make sure the operating system on your computer is up to date.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
A Mac computer, Apple mobile device or Android mobile device is sharing
content with the display. Disconnect the computer or mobile device.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
The Wi-Fi signal could be weak. Contact your administrator.
Your device could be connected to a different access point than your display,
which can increase latency. Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See Evaluating the impact of Screen Share on your network data usage on
page 38.
Make sure the antenna is attached to the iQ appliance.
Reduce your computer’s resolution to 1920 × 1080 or lower.
Make sure the operating system on your computer is up to date.
If you’re using AirParrot, make sure AirParrot is up to date.
When using Miracast, you can’t add
or connect to display
If you’re using Chrome make sure the browser is version 52 or later and is up to
date.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
If you can't add the display, wait for it to become ready and then try again. If that
doesn’t work, try restarting your computer and display.
See Turning the display off and back on on page 47.
If your computer won't connect to the display, try removing and then adding it
again.
a. On your computer, swipe in from the right edge of the screen, and then
tap Settings > Change PC settings.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Settings > Change PC settings.
b. Click PC and Devices > Devices.
c. Select the display, and then click Remove Device.
d. On your computer, swipe in from the right edge of the screen, and then
tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Devices.
e. Click Project > Add a wireless display
f. Select the display in the list of devices found, and follow the on-screen
instructions.
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If the display is connected to the network with an Ethernet cable, Wi-Fi needs to
be enabled. However, the display doesn’t need to be connected to a wireless
network..
CHAPTER 7
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Issue
Solutions
When using Miracast, the text on
your display is fuzzy or images
stutter
NOTE
Projecting fast-action games to thedisplay might not work well.
Change the screen resolution on your PC.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Screen resolution in the search box and click Display settings.
c. Use the Resolution slider to choose a different screen resolution.
When using Miracast, audio
continues to play on the computer
and not on the display.
Disconnect the display and then reconnect to it.
Check that the display is selected as your default audio device.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Sound in the search box and click Sound.
c. Click Playback, and make sure the display is selected as the default
device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
Advanced troubleshooting for Screen Share
Issue
Solutions
Mobile devices and computers
can’t find the display.
Organizations often block a number of network ports.
Ask the administrator to allow
TCP ports 7000, 8008, 8009, 47000, 7100, 49228, 50259
UDP ports 62572 and 54780
If using Google Cast, UDP port 1900
If using Windows computer or a Mac computer, UDP port 5353.
See To allow mobile devices and computers to use AirPlay and Google Cast to
use the Screen Share app on page 35 for more information.
The display’s casting ID may not have propagated yet through the network or
may be cached on the network when it’s not actually available.
Wait several minutes and attempt to connect again.
You’re using Miracast or an unsupported wireless screen casting method.
See the SMART Board 7000 series interactive displays user’s guide
(smarttech.com/kb/171163).
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Issue
Solutions
Screen Share is not working for
Windows computers.
Screen Share is not working for
Mac computers.
AirPlay is not displaying on an iOS
mobile device.
Windows 7 operating system: See Allow a program to communicate
through Windows Firewall.
Windows 8 operating system: See Windows Firewall from start to finish.
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
There might be an issue with the Mac firewall. See OS X: About the application
firewall.
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
The network must be configured to run Bonjour and mDNS, and Multicast must
be enabled.
Ensure your device and display are on the same VLAN or subnet.
Ensure the iOS device is on the same network as the display.
Try connecting the display with a wired network connection.
See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod
touch.
Ensure your Android device is on the same network as the display.
Casting the screen is available on mobile devices running Android 4.4.2 or later.
Turn off the device’s Power Saving mode.
Screen Share app closes
unexpectedly or the video stops
playing on the display.
Screen Share is not working on
Android devices.
There might be an issue with the Windows firewall.
If you’ve downloaded the Google Cast app, see Cast your Android screen from
the Chrome Cast app.
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
Your network consists of multiple access points connected to a single wireless
LAN controller (WLC).
See Chrome Cast Deployment Guide, Release 7.6.
See Chrome Cast mDNS Service in order to Cast Screen Configuration on
WLC.
If your display is connected to a 2.4 GHz network, connect your display to a 5
GHz network.
Select a less congested Wi-Fi channel.
Referring to the SMART knowledge base for
additional troubleshooting information
Refer to the SMART knowledge base for additional troubleshooting information not include in this
guide:
community.smarttech.com
Contacting your reseller for additional support
If an issue you’re experiencing with the display persists or isn’t covered in this guide or the
knowledge base, contact your authorized SMART reseller (smarttech.com/where).
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Your reseller might ask you for the serial number for the display or the iQ appliance.
Locating the display serial number
The display’s serial number is located in the following places:
In the iQ settings if the AM40 appliance is installed (see Serial Number on page 82)
On the bottom frame
On the back of the display
Locating the iQ appliance serial number
The iQ appliance’s serial number is located on the iQ appliance.
NOTE
You need to remove the iQ appliance from the display to locate the serial number.
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Appendix A
Using settings
iQ appliance (AM30)
About device
Diagnostics
Language
Country
Security
Wi-Fi
Advanced Wi-Fi options
Ethernet
Date & time
Usage Data
Auto Update
Display
Audio
Launcher
SMART Whiteboard
Screen Share
iQ appliance (AM40)
Network settings
Application settings
System settings
73
73
74
74
75
75
75
76
76
77
77
77
78
78
78
78
79
79
79
80
80
You can access the display’s settings using the
icon in the launcher.
iQ appliance (AM30)
About device
Option
Values
Function
Notes
[N/A]
Select a name for your display
[N/A]
Product information
Board name
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APPENDIX A
USING SETTINGS
Option
Values
Function
Notes
Help
[N/A]
Shows the SMART support site for
the display
[N/A]
Send Feedback
[N/A]
Send feedback to SMART about the
display experience
[N/A]
Legal Information
[N/A]
Shows the open source licenses,
the SMART end user license
agreement and SMART intellectual
property information
[N/A]
Build number
[N/A]
Shows the iQ system software’s
version number
[N/A]
Touch controller
version
[N/A]
[N/A]
[N/A]
Scaler version
[N/A]
[N/A]
[N/A]
Serial number
[N/A]
Shows the iQ appliance’s serial
number
[N/A]
Bluetooth address
[N/A]
Shows the display’s Bluetooth®
address
[N/A]
Up time
[N/A]
Shows how long the display has
been turned on
Turning off the display resets the up
time to 0.
[N/A]
Resets all options to their default
values
Only administrators should reset
the display.
Values
Function
Notes
[N/A]
Copy diagnostic logs to a USB drive
[N/A]
Show touches
[N/A]
Shows visual feedback of touches
on the screen
[N/A]
Pointer location
[N/A]
Shows touch feedback
[N/A]
Values
Function
Notes
[Languages]
Sets the language for the settings
menu
[N/A]
Board information
Board configuration
Factory data reset
Diagnostics
Option
Write logs to USB
Input
Language
Option
Language
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APPENDIX A
USING SETTINGS
Country
Option
Country
Values
Function
Notes
[Countries]
Sets the display’s country
[N/A]
Values
Function
Notes
Disabled
Sets how often the display cleans
up
[N/A]
Security
Option
Clean up
Clean up policy
Manually reset
with the Clean
Up button in the
launcher
1 hour
2 hours
3 hours
1 day
Clean up the
whiteboard
[N/A]
Saves the Whiteboard session to
the Library and erases the
Whiteboard
[N/A]
Clean up the browser
[N/A]
Closes the browser tabs and clears
the history, cache and cookies
[N/A]
Clean up other
applications
[N/A]
Closes open applications
[N/A]
Wi-Fi
NOTE
To add a proxy, see Connecting the display to a network on page 36.
Option
Values
Function
Notes
[Wireless
networks]
Select a wireless network
Turn on Wi-Fi to discover networks.
Scan
[N/A]
Scan for wireless networks
WPS Pin Entry
[N/A]
[N/A]
Not used
Wi-Fi Direct
[N/A]
[N/A]
Not used
Advanced
[N/A]
Set advanced options for Wi-Fi
See Advanced Wi-Fi options on the
next page.
Wi-Fi
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Tap More to access this option.
APPENDIX A
USING SETTINGS
Option
Values
Function
Notes
WPS push button
[N/A]
Connect to a wireless network
using Wi-Fi Protected Setup
[N/A]
Add network
[N/A]
Add a wireless network
[N/A]
Values
Function
Notes
Network notification
[N/A]
Notifies you when an open wireless
network is available
[N/A]
Keep Wi-Fi on during
sleep
Always
Determines if the Wi-Fi remains on
when the display goes to sleep
[N/A]
Advanced Wi-Fi options
Option
Advanced
Only when
plugged in
Never
Scanning always
available
[N/A]
Allow Google’s location service and
other applications to scan for
networks, even when Wi-Fi is
turned off
[N/A]
Wi-Fi frequency band
Auto
Wi-Fi frequency band
[N/A]
5 Ghz
2.4 Ghz
Install certificates
[N/A]
Install certificates to connect to a
network
[N/A]
Wi-Fi optimization
[N/A]
Minimize battery usage when Wi-Fi
is enabled
[N/A]
MAC address
[N/A]
Shows the display’s MAC address
[N/A]
IP address
[N/A]
Shows the display’s IP address
[N/A]
Ethernet
NOTE
Manual configuration isn’t available. The IP address is automatically configured via DHCP. If you
require a static IP address, use DHCP reservation on the router.
Option
76
Values
Function
Notes
IP address
[N/A]
Shows the display’s IP address
[N/A]
MAC address
[N/A]
Shows the display’s MAC address
[N/A]
smarttech.com/kb/171164
APPENDIX A
USING SETTINGS
Date & time
Option
Values
Function
Notes
Automatic date & time
[N/A]
Sets the display’s date and time
automatically
Configure the network to allow
Network Time Protocol (NTP)
requests to Internet time servers.
See page 33.
Set date
[N/A]
Sets the display’s date
Disable Automatic date & time to
set the date manually.
Set time
[N/A]
Sets the display’s time
Disable Automatic date & time to
set the time manually.
Select time zone
[N/A]
Sets the display’s time zone
[N/A]
Use 24-hour format
[N/A]
Shows the display’s time using the
24-hour clock
[N/A]
Choose date format
[N/A]
Sets the display’s date format
[N/A]
Values
Function
Notes
[N/A]
Sends usage statistics and error
reports to SMART
[N/A]
Usage Data
Option
Share Usage Data
Auto Update
NOTE
To disable automatic system software updates, block access to https://ws.kappboard.com.
Option
Updates Channel
Values
Function
Notes
Stable Channel
Sets which system software
updates the display receives
When switching from the Beta
Channel to the Stable Channel, a
factory reset occurs. See page 74
for more information about factory
reset.
Checks for updates to the system
software
If an update is available, the text
changes to Apply update now.
Beta Channel
Check for Updates Now
[N/A]
NOTE
The display must be connected
to the Internet to check for
system software updates.
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APPENDIX A
USING SETTINGS
Display
Option
Values
Function
Notes
Adjust Brightness and Contrast
Brightness
0–100
Sets the display’s brightness level
[N/A]
Contrast
0–100
Sets the display’s contrast level
[N/A]
Values
Function
Notes
On
Enables or disables the display’s
internal speakers
When analog speakers are
connected to the display, it
automatically disables the display’s
internal speakers.
Audio
Option
Speakers
Built-in Speakers
Off
Audio Properties
Balance
0–100
Sets the audio output from the
speakers
Drag the slider all the way to the left
to have all audio from the left
speaker. Drag the slider all the way
to the right to have all the audio
from the right speaker.
Bass
0–100
Sets the bass level
[N/A]
Treble
0–100
Sets the treble level
[N/A]
Values
Function
Notes
[N/A]
Select the apps available on the
launcher
See page 42 for more information.
Values
Function
Notes
On
Enables or disables saving
whiteboard sessions
[N/A]
Sets how long the whiteboard
sessions are saved
[N/A]
Launcher
Option
Launcher
SMART Whiteboard
Option
Whiteboard storage
Library
Off
Save whiteboards in
library
For 1 week
For 1 Month
Indefinitely
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APPENDIX A
USING SETTINGS
Option
Values
Function
Notes
On
Enables or disables the Capture
function in the SMART kapp app
If this is off, the QR code is not
visible. The SMART kapp app is
unable to connect to the display
and your mobile device is unable to
save snapshots of the display in the
app.
Off
Enables or disables the Invite
function on the SMART kapp app
If this is off, you’re unable to invite
people to your session.
Values
Function
Notes
[N/A]
Closes and restarts Screen Share
app and its discovery services
You can restart Screen Share as a
troubleshooting step if a mobile
device or computer can’t find or
connect to the display.
Mobile app
Saving Whiteboards
Off
Sharing Whiteboards
On
Screen Share
Option
Screen Share
Reset
iQ appliance (AM40)
Network settings
Option
Values
Function
Notes
[N/A]
Shows which wireless network the
display is connected to.
Turn on Wi-Fi to discover networks.
Wi-Fi
[N/A]
Shows information about the
wireless network the display is
connected to.
[N/A]
Ethernet
[N/A]
Shows information about the
[N/A]
network the display is connected to.
Bluetooth
[N/A]
Shows information about the
display’s Bluetooth
Wi-Fi
Status
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[N/A]
APPENDIX A
USING SETTINGS
Application settings
Option
Launcher
Values
Function
Notes
[Apps]
Select which apps appear in the
launcher.
See page 42 for more information.
[N/A]
[N/A]
[N/A]
On
Enables or disables saving
whiteboard sessions
[N/A]
Sets how long the whiteboard
sessions are saved
[N/A]
[N/A]
[N/A]
[N/A]
On
Enables or disables the Capture
function in the SMART kapp app
If this is off, the QR code is not
visible. The SMART kapp app is
unable to connect to the display
and your mobile device is unable to
save snapshots of the display in the
app.
Enables or disables the Invite
function on the SMART kapp app
If this is off, you’re unable to invite
people to your session.
Closes and restarts Screen Share
app and its discovery services
You can restart Screen Share as a
troubleshooting step if a mobile
device or computer can’t find or
connect to the display.
SMART Whiteboard
Whiteboard Storage
Library
Off
Save Whiteboards in
Library
For 1 week
For 1 Month
Indefinitely
Mobile App
Saving Whiteboards
Off
Sharing Whiteboards
On
Off
Screen Share
Reset
[N/A]
System settings
Option
Values
Function
Notes
[N/A]
[N/A]
[N/A]
Brightness
0–100
Sets the display’s brightness
level
[N/A]
Contrast
0–100
Sets the display’s contrast level
[N/A]
[N/A]
[N/A]
[N/A]
On
Enables or disables the display’s
internal speakers
When analog speakers are
connected to the display, it
automatically disables the
display’s internal speakers.
Display
Screen Adjustment
Audio
Speakers
Built-in Speakers
Off
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APPENDIX A
USING SETTINGS
Option
Values
Function
Notes
Balance
0–100
Sets the audio output from the
speakers
Drag the slider all the way to
the left to have all audio from
the left speaker. Drag the
slider all the way to the right
to have all the audio from the
right speaker.
Bass
0–100
Sets the bass level
[N/A]
Treble
0–100
Sets the treble level
[N/A]
Automatic Date &
Time
On
Off
Sets the display’s date and time
automatically
Configure the network to
allow Network Time Protocol
(NTP) requests to Internet
time servers. See page 33.
Date
[N/A]
Sets the display’s date
Disable Automatic date &
time to set the date manually.
Time
[N/A]
Sets the display’s time
Disable Automatic date &
time to set the time manually.
24 Hour Time
On
Shows the display’s time using
the 24-hour clock
[N/A]
Off
[N/A]
Sets the display’s time zone
[N/A]
Language
[Languages]
Sets the language for the
settings menu
[N/A]
Country
[Countries]
Sets the display’s country
[N/A]
Touch Calibration
Wizard
[N/A]
Calibrate the display
[N/A]
Factory Reset
[N/A]
Resets all options to their default
values
Only administrators should
reset the display.
Save Log File
[N/A]
Copy diagnostic logs to a USB
drive
[N/A]
Improve the
Experience
On
Sends usage statistics and error
reports to SMART
[N/A]
Audio Properties
Date & Time
Time Zone
Diagnostics
Off
Security
Install certificates
Clean up
81
[N/A]
Install certificates to connect to a See
network
[N/A]
[N/A]
smarttech.com/kb/171164
[N/A]
APPENDIX A
USING SETTINGS
Option
Clean Up Policy
Values
Function
Notes
Disabled
Sets how often the display
cleans up
[N/A]
Manually reset with the
Clean Up button in the
launcher
1 hour
2 hours
3 hours
1 day
Clean Up the
whiteboard
[N/A]
Saves the Whiteboard session
to the Library and erases the
Whiteboard
[N/A]
Clean Up the browser
[N/A]
Closes the browser tabs and
clears the history, cache and
cookies
[N/A]
Clean Up other
applications
[N/A]
Closes open applications
[N/A]
Stable Channel
Sets which system software
updates the display receives
When switching from the
Beta Channel to the Stable
Channel, a factory reset
occurs. See page 81 for more
information about factory
reset.
Checks for updates to the
system software
If an update is available, the
text changes to Apply update
now.
Auto Update
Updates Channel
Beta Channel
Check for Updates
Now
[N/A]
NOTE
The display must be
connected to the Internet to
check for system software
updates.
About
Board Name
[N/A]
Select a name for your display
[N/A]
Help
[N/A]
Shows the SMART support site
[N/A]
Send Feedback
[N/A]
Send feedback to SMART about
the display experience
[N/A]
Board Details
[N/A]
[N/A]
[N/A]
Build Number
[N/A]
Shows the iQ system software’s
version number
[N/A]
Serial Number
[N/A]
Shows the display’s serial
number
[N/A]
Firmware Details
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
Touch controller
version
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APPENDIX A
USING SETTINGS
Option
Values
Function
Notes
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
[N/A]
End User License
Agreement
[N/A]
Shows the SMART end user
license agreement
[N/A]
Open Source Licenses
[N/A]
Shows the open source licenses
[N/A]
SMART Intellectual
Property
[N/A]
Shows the SMART intellectual
property information
[N/A]
Scaler version
Legal Information
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Appendix B
Remotely managing the display
Connecting a computer to the display
Connecting multiple displays
Configuring the computer’s serial interface settings
Power states
Commands and responses
Command inventory
Power state
Input
Brightness
Freeze
Volume
Mute
Firmware version
Serial number
Part number
Resolving issues with remote management
You can connect a computer to the room control input on the display to remotely select video
inputs, turn the display on or off and get information about the display’s current settings, such as
contrast and power state.
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86
87
87
88
89
91
91
92
92
92
93
93
93
93
94
94
APPENDIX B
REMOTELY MANAGING THE DISPLAY
Connecting a computer to the display
Connect an RS-232 cable from the computer’s serial output to the RS-232 IN connector on the
bottom of the display.
IMPORTANT
Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically
have ends of the same type.
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APPENDIX B
REMOTELY MANAGING THE DISPLAY
Connecting multiple displays
You can connect up to ten displays to a room control system by connecting a RS-232 cable from
the computer’s serial output to the rightmost display’s RS-232 IN connector and then connecting
another RS-232 cable from the rightmost display’s RS-232 OUT connector to the next rightmost
display’s RS-232 IN connector:
NOTES
When you connect displays in this manner, they behave as a single unit (see Mounting
multiple displays on page 20).
With the exception of the get input, set input and get fwver, all remote management
commands apply to all connected displays.
Configuring the computer’s serial interface
settings
Configure the computer’s serial interface before sending commands to the display.
To configure the computer’s serial interface
1. Turn on the display.
2. Turn on the computer, and then start the serial communications program or terminal emulation
program.
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APPENDIX B
REMOTELY MANAGING THE DISPLAY
3. Activate local echo.
4. Configure the serial interface settings using the following values, and then press ENTER.
Baud rate
19200
Data length
Parity bit
None
Stop bit
A command prompt (>) appears on the following line, and the display can now accept
commands from the computer.
NOTE
If no message appears or an error message appears, the serial interface isn’t configured
correctly. Repeat steps 3 and 4.
Power states
The display has six power states:
Power state
Description
ON
The display is in normal operating mode.
READY
The screen is off, but the display is ready to turn on when the following
occurs:
A user presses the Power button
on the convenience panel.
A user picks up a pen or the eraser.
You send the set powerstate=on command.
STANDBY
The screen is off, and the display is in a low power state. The display enters
READY state when the following occurs:
POWERSAVE
A user presses the Power button
on the convenience panel.
You send the set powerstate=on command.
The screen is off, and the display is a very low power state. The display
enters READY state when the following occurs:
88
The presence detection sensors detect people in the room.
A user presses the Power button
on the convenience panel.
You send the set powerstate=on command.
smarttech.com/kb/171164
APPENDIX B
REMOTELY MANAGING THE DISPLAY
Power state
Description
UPDATEON
The display is updating firmware. Do not turn off the display.
UPDATEREADY
The display is updating firmware while the screen is off. Do not turn off the
display.
With the exception of get powerstate and set powerstate, commands are available only when
the display is in ON power state.
Commands and responses
To access display information or to adjust display settings using the room control system, type
commands after the command prompt (>), and then wait for the response from the display.
CORRECT
>get volume
volume=55
If you type a command that the room control system doesn’t recognize, you will receive an invalid
command response.
In the example below, the user included an extra space in the volume command.
INCORRECT
>set vol ume=65
invalid cmd=set vol ume=65
NOTES
Use ASCII formatted commands.
Commands aren’t case-sensitive.
You can use the BACKSPACE key when typing commands.
Review each entry carefully before you press ENTER.
Don’t send another command until you receive the response and the next command
prompt.
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APPENDIX B
REMOTELY MANAGING THE DISPLAY
To identify the current value of a setting
Use a get command.
This example shows how to get the volume:
>get volume
volume=55
To assign a value to a setting
Use a set command.
This example sets the volume to 65:
>set volume=65
volume=65
To increase or decrease the value of a setting
Use the set command to increase or decrease the value by a designated number.
This example increases the volume by 5:
>set volume+5
volume=70
This example decreases the volume by 15:
>set volume-15
volume=55
To identify or assign a value for a specific display
Start the command with [Display],@, where [Display] is the display you want to apply the
command to.
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APPENDIX B
REMOTELY MANAGING THE DISPLAY
This example sets the input for the rightmost display to HDMI 2:
>A,@ set input=hdmi2
@,A input=hdmi2
NOTES
The rightmost display is labeled A, the next rightmost display is labeled B, and so on.
You can identify a specific display for only the get input, set input and get fwver
commands.
Command inventory
Power state
Get command
Set command
Response
get powerstate
set powerstate[Value]
powerstate=[Value]
Where [Value] is one of the following:
Where [Value] is one of the following:
=on
on
=ready
ready
=standby
standby
=powersave
powersave
updateon
updateready
NOTE
If the display is in UPDATEON or
UPDATEREADY state, it might not
change power states after receiving
the command.
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APPENDIX B
REMOTELY MANAGING THE DISPLAY
Input
Get command
Set command
Response
set input[Value]
input=[Value]
Where [Value] is one of the following:
Where [Value] is one of the following:
If one display is connected
get input
=hdmi1
hdmi1
=hdmi2
hdmi2
=dp1
dp1
=vga1
vga1
=ops1
ops1
If multiple displays are connected
[Display],@ get input
[Display],@ set input[Value]
@,[Display] input=[Value]
Where [Display] is the display’s label
(A, B, and so on).
Where
Where
[Display] is the display’s label
(A, B, and so on).
[Value] is one of the following:
[Display] is the display’s label
(A, B, and so on).
[Value] is one of the following:
=hdmi1
hdmi1
=hdmi2
hdmi2
=dp1
dp1
=vga1
vga1
=ops1
ops1
Brightness
Get command
Set command
Response
get brightness
set brightness[Value]
brightness=[Value]
Where [Value] is one of the following:
Where [Value] is a number between 5
and 100
+[Value]
-[Value]
=[5–100]
Freeze
Get command
Set command
Response
get videofreeze
set videofreeze[Value]
videofreeze=[Value]
Where [Value] is one of the following:
Where [Value] is one of the following:
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=on
on
=off
off
APPENDIX B
REMOTELY MANAGING THE DISPLAY
Volume
Get command
Set command
Response
get volume
set volume[Value]
volume=[Value]
Where [Value] is one of the following:
Where [Value] is a number between 0
and 100
+[Value]
-[Value]
=[0–100]
Mute
Get command
Set command
Response
get mute
set mute[Value]
mute=[Value]
Where [Value] is one of the following:
Where [Value] is one of the following:
=on
on
=off
off
Firmware version
Get command
Response
If one display is connected
get fwversion
fwversion=[Value]
Where [Value] is the firmware version.
If multiple displays are connected
[Display],@ get fwversion
@,[Display] fwverversion=[Value]
Where [Display] is the display’s label (A, B, and so on).
Where
[Display] is the display’s label (A, B, and so on).
[Value] is the firmware version.
Serial number
Get command
Response
get serialnum
serialnum=[Value]
Where [Value] is the serial number.
NOTE
If multiple display are connected, the response includes
the serial numbers for all displays separated by commas.
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APPENDIX B
REMOTELY MANAGING THE DISPLAY
Part number
Get command
Response
get partnum
partnum=[Value]
Where [Value] is the part number, including the revision.
NOTE
If multiple display are connected, the response includes
the part numbers for all displays separated by commas.
Resolving issues with remote management
The following table presents common issues with remote management and explains how to
resolve them:
Issue
Solutions
You’re experiencing general issues
with remote management.
Make sure all the cable connections are secure.
Restart the display and the remote management system.
See Turning the display off and back on on page 47.
Configure the serial interface settings.
See Configuring the computer’s serial interface settings on page 87.
You’re experiencing other issues
with remote management, or the
previous solutions don’t resolve the
issue.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 70.
Appendix C
Hardware environmental
compliance
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment (WEEE)
Electrical and electronic equipment contain substances that can be harmful to the
environment and to human health. The crossed-out wheeled bin symbol indicates that
products should be disposed of in the appropriate recycling stream and not as regular
waste.
Batteries
The pens contain rechargeable lithium batteries. Recycle or dispose of batteries properly.
More information
See smarttech.com/compliance for more information.
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SMART TECHNOLOGIES
smarttech.com/support
smarttech.com/contactsupport
smarttech.com/kb/171164

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