Samsung Electronics Co A3000 Inkjet Multi-Function Printer User Manual

Samsung Electronics Co Ltd Inkjet Multi-Function Printer Users Manual

Users Manual

Notice© 2000 Compaq Computer CorporationCOMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.Microsoft and Windows are trademarks of Microsoft Corporation.All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.THE INFORMATION IN THIS PUBLICATION IS SUBJECT TO CHANGE WITHOUT NOTICE AND IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL APPLY REGARD-LESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLI-GENCE, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOT-WITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.The limited warranties for Compaq products are exclusively set forth in the documentationaccompanying such products. Nothing herein should be construed as constituting a further or additional warranty.Compaq A3000First Edition (August 2001)
ContentsContents • • • ••iiiContentsGetting StartedQuick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1About the software . . . . . . . . . . . . . . . . . . . . . . . 2Installing the software. . . . . . . . . . . . . . . . . . . . . 4Cable and power connections. . . . . . . . . . . . . . . 5Component locations . . . . . . . . . . . . . . . . . . . . . 6Control Panel features. . . . . . . . . . . . . . . . . . . . . 7Where to go from here . . . . . . . . . . . . . . . . . . . . 8Using the Settings UtilityAccessing the Settings Utility. . . . . . . . . . . . . . . 9Main Settings Window . . . . . . . . . . . . . . . . . . . 10Print Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 11Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 11Scan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 13PrintingLoading paper. . . . . . . . . . . . . . . . . . . . . . . . . . 17Printing a document . . . . . . . . . . . . . . . . . . . . . 18Accessing the Control Program . . . . . . . . . . . . 19Changing the Printer Properties . . . . . . . . . . . . 19Loading specialty papers . . . . . . . . . . . . . . . . . 21
• • • ••ContentsivCopyingPositioning the document. . . . . . . . . . . . . . . . . 25Basic Copying . . . . . . . . . . . . . . . . . . . . . . . . . 27Additional copy settings. . . . . . . . . . . . . . . . . . 28ScanningPositioning the document. . . . . . . . . . . . . . . . . 31Scanning with the computer. . . . . . . . . . . . . . . 33Scanning with the scan button . . . . . . . . . . . . . 34Scanning to a folder . . . . . . . . . . . . . . . . . . . . . 35Scanning to Email . . . . . . . . . . . . . . . . . . . . . . 36Scanning to applications . . . . . . . . . . . . . . . . . 37Adjusting scanner settings . . . . . . . . . . . . . . . . 37Maintaining your A3000Using the Control Program . . . . . . . . . . . . . . . 39Installing or replacing print cartridges. . . . . . . 40Improving print quality . . . . . . . . . . . . . . . . . . 41TroubleshootingPrints slowly or doesn’t print . . . . . . . . . . . . . 47Paper misfeeds or jams. . . . . . . . . . . . . . . . . . . 49Document prints with poor quality . . . . . . . . . 51Transparencies, photos, and envelopes . . . . . . 53Error messages . . . . . . . . . . . . . . . . . . . . . . . . . 54AppendixRegulatory Notices. . . . . . . . . . . . . . . . . . . . . . 57Index
Getting StartedGetting Started • • • ••1Getting StartedThis section will help you start using your new Compaq A3000 quickly.Quick SetupFirst, follow the Quick Setup poster. If you have misplaced the poster, simply follow these steps:1Remove the A3000 from the box. Remove all tape and protective paper and plastic.2Unlock the scanner. For instructions, see “Unlocking and locking the scanner” on page 45.3Connect the power and USB cables. The connections are located in the rear. For a diagram, see “Cable and power connections” on page 5.4Load paper into the paper input tray. See “Loading paper” on page 17.5Press the Power button, open the front door, and install the ink cartridges. See “Installing or replacing print cartridges” on page 40.6Align the cartridges. For help, see “Aligning print cartridges” on page 41Once you have finished these steps, you are ready to install the software.1
• • • ••Chapter 12About the softwareAlthough your Compaq A3000 can be used as a stand- alone copier, you will derive the greatest benefit from your A3000 by connecting it to your computer and installing the included software.Installing the software will allow you to:•Print from your computer•Scan images to your computer•Scan documents to email or word processing programs•Adjust the Compaq A3000 settings•Upload picture albums to the internet•And more!What’s on the CDThe A3000 driver CD includes the following software:Printer driverThe printer driver tells the computer what kind of printer you are using and controls the various settings, such as print quality and paper type. You define these settings within the printer driver, which then communicates the settings to both the computer and the printer.Scanner driverThe scanner driver allows you to scan pictures or other images. The driver is compatible with any graphics or OCR (Optical Character Recognition) application program that supports the TWAIN standard; for example, Kodak Imaging, Microsoft Paint, etc.Compaq A3000 utilitiesThe Compaq utility software allows you to customize how you want your Compaq A3000 to print, copy, and scan.
Getting Started• • • ••Getting Started 3With the utility software, you can access your printer properties, change your default settings, and set your scanning applications.MediaBrowser 2000Use Media Browser to manage your images. Create picture albums, enhance your images, and post your albums to the internet.ReadIRIS (OCR)With ReadIRIS, you can scan documents and convert them to text. Once they are converted, you can load the text files into your favorite word processor for editing.System requirementsMake sure your computer has the minimum system requirements: •486 processor (recommend Pentium 100 or better for optimum performance).•Microsoft Windows 98 Second Edition, Windows Millennium, or Windows 2000.•32 MB RAM (64 MB RAM or more for optimum performance, and 128 MB or more for scanning large images).•40 MB available hard drive space (100 MB for a full installation).•Additional minimum of 100 MB free hard drive space recommended for full-color scanning.•CD-ROM drive required for software installation.Note:The Compaq Limited Warranty excludes the use of the A3000 outside of the country of purchase. See your Limited Warranty Statement for more details.
• • • ••Chapter 14Installing the softwareBefore you start, make sure your computer meets or exceeds the system requirements for the drivers and application programs you want to install. See the System Requirements listed above.To install the Compaq A3000 software:1Make sure you have followed the steps on the Quick Setup poster, or those described in “Quick Setup” on page 1.2Turn on your computer and let it complete its start up into Windows.3Windows will then detect new hardware.Important:For proper software installation, you MUST cancel the Add New Hardware wizard!Windows detects that you have installed the Compaq A3000 and asks you for the installation media. Select the Cancel button on the above dialog. If you are starting Windows for the first time, Windows asks you to select a printer. Again, select Cancel.4Put the A3000 Driver CD in the CD-ROM drive. The installation will start after a short period of time.
Getting Started• • • ••Getting Started 5If the CD does not run automatically, you will need to start it yourself:aFrom the Windows Start button, click Start > Run.bType x:\setup.exe(where x is the drive letter for your CD-ROM drive, usually d, e, or f)cClick OK.5When the A3000 setup screen appears, follow the on-screen instructions to complete the software installation.Cable and power connectionsThe USB cable connection and power outlet are located on the rear of the unit:#Connection Description1 USB Plug the USB cable into this connector.2Power Plug in the A3000 power supply cable.
• • • ••Chapter 16Component locationsTake a moment to become familiar with the main components of your A3000.# Component Description1 Front door Open the front door for access to the ink cartridges and the scanner lock.2 Control Panel Controls the functions of the A3000 (see the next page).3 Scanner cover Covers the scanner glass. Lift or remove to scan.4 Input tray latches Press down on the two latches to open the input tray. Used when adjusting the paper width, loading envelopes, or clearing paper jams.5 Input tray Place blank paper into the input tray for printing.6 Exit tray Extend the paper exit tray to support your printed documents.
Getting Started• • • ••Getting Started 7Control Panel featuresThe A3000 control panel is described below:#Button Description1Power Turns the power on or off.2Form Feed Use to continue printing after reloading the paper tray when it runs out of paper during a print job. Also removes paper if paper does not exit after printing.3Setup Provides access to the system setup mode. Use the menu button to cycle through all setup menus, and the Up/Down buttons to permanently change the settings.4Color Copy Performs a color copy, or switches to the color copy mode from another mode.5LCD Display Displays current copy information and menu options.6Black Copy Performs a black copy, or switch to the black copy mode from another mode.7Scan Accesses the Scan To mode. Use the Up/Down buttons to select a scan destination, then press Start.8Menu Display a menu of the current settings. Press repeatedly to cycle through all menus of the current mode, and use the Up/Down buttons to change the settings.9Up/Down Use to change the number of copies, or to change the setting while in a menu.10Cancel/No Cancels an operation at any time. Also provides a No response when answering questions.11Start/Yes Starts a copy or scan job. Also provides a Yes response when answering questions.
• • • ••Chapter 18Where to go from hereIf you want to get started using your A3000 right away, you can jump to the following sections in this guide:•To learn about the A3000 Settings Utility software for your computer, see the next chapter “Using the Settings Utility” on page 9.•For information on printing, see “Printing” on page 17.•To make copies, see “Copying” on page 25.•To learn how to scan, see “Scanning” on page 31.
Using the Settings UtilityUsing the Settings Utility • • • ••9Using the Settings UtilityThe Compaq A3000 Settings Utility allows you to change the default settings of your A3000. For instance, if you make a copy by pressing the Black Copy or Color Copy button, the default copy settings will be used. You can customize settings to suit your preferences.You can always make a temporary change for a specific job (such as changing the contrast while performing a copy). When you are finished with the current job, the A3000 will default back to the settings you have chosen with the Settings Utility.Accessing the Settings UtilityThere are a number of ways to access the A3000 Settings Utility from your PC:•From the Windows Start menu button, click:Start Programs > Compaq A3000 > Compaq A3000 Settings Utility•From the system tray, left click on the A3000 Monitor icon (shown here on the left):•Or right click on the A3000 Monitor icon, and select A3000 Settings from the menu.2
• • • ••Chapter 210The Monitor iconThe Monitor icon not only provides you with a fast and easy way to access many of the A3000 features...it provides you feedback as well:•The normal monitor icon indicates the A3000 is connected and communicating properly.•An icon with a Red “X” indicates the unit is not connected or there is some other problem.•An animated icon shows that the PC is assisting the A3000 in a task, such as scanning.Main Settings WindowThe main settings window is the first window that appears when accessing the A3000 settings utility. Select one of the buttons to change the default settings for the corresponding feature (Print for print settings, Copy for copy settings, and Scan for scan settings).You can make changes to your settings even when your A3000 is not connected to your computer. Any changes will be sent to the A3000 the next time it is connected.IMPORTANT:Your settings changes are sent to the A3000 after you press the Ok button, the Close button, or the [x] close button.
Using the Settings Utility• • • ••Using the Settings Utility 11Print SettingsSelect the Print button from the main settings window to access the Print Settings. The Print Settings gives you access to the Control Program and the Printer Properties. These dialogs allow you to control printing functions such as cartridge alignment and cleaning, paper size, orientation, etc.For more information on using the Control Program and Printer Properties, see page 19.Copy SettingsThe Copy Settings window controls how the A3000 makes copies.Copy TypeBy default, the A3000 makes normal resolution color copies. You can change the default copy type to three different black settings and three different color settings. Choose the type of copy you expect to usually make, and it will become your default setting.
• • • ••Chapter 212Copy QualitySelect a default quality for Black copies, and a default quality for Color copies. Use a lower quality setting for fast copies and less ink usage.Copy ContrastThe Copy Contrast setting controls the lightness or darkness of the copy. You can select a default contrast for Black copies and one for Color copies.Paper TypeThe paper type makes a big difference, especially when making color copies. Select the default paper type you plan to use when you make black copies, and the paper type you plan to use for color copies.Default ModeWhen the A3000 is powered on, or has been inactive for a a few minutes, it will return to the defaults you select above. You can also select which copy mode you use the most often as your default mode.
Using the Settings Utility• • • ••Using the Settings Utility 13DefaultsTo reset all of the copy settings to the A3000 shipping defaults, press this button.Scan SettingsThe Scan Settings window controls the scan type and contrast and the Scan To list.Scan To MenuWhen you press the Scan button on the A3000, a Scan To menu appears on the LCD display panel. The first two menu entries are User Folder and Email. You can add up to six (6) additional menu options for scanning to your favorite applications.Scan To User FolderThe first menu entry is always the User Folder. The User Folder is where your scanned pictures are stored after you scan them. Once scanned, they will be given the filename of Month-Day-###.ext. For example, the second file you scan on August 5th will be named Aug-05-002.JPG (if you scanned to a JPEG file).
• • • ••Chapter 214By default, the User Folder is set to store scanned images to the My Pictures folder, which is usually located in your My Documents folder. You can change this to any folder you wish. Type in a new folder name where you would like your scanned files to be stored, or press the […] button to browse for an existing folder.Scan To EmailThe second Scan To menu entry is always Email. To scan to email, you must have an internet account and connection, a valid email address, and an email program that supports MAPI (such as Microsoft Outlook, Outlook Express, Eudora, Netscape Mail, etc). By default, the text file format TXT is used for emails. Your documents will be scanned, converted by ReadIRIS, and then placed into the body of your email message.Note:Be sure to read over any scanned text to verify its accuracy.You can select a different default file type, such as JPG or TIF. Your scanned files will be attached to the email message.Once scanned, your email program will start up. You can then select recipients from your email address book, add a subject, and type a message.
Using the Settings Utility• • • ••Using the Settings Utility 15Scan To ApplicationsOnce an image is scanned, the A3000 can launch your favorite image processing applications. You can define up to six (6) additional Scan To applications. For each application, you must select an entry number, a name to appear on the LCD menu, the path to the application, and a file type. These are described below.Scan To EntryTo store an entry, first select the number you wish to assign to that entry. The number is used to order the entry in the Scan To menu. Entry #1 is displayed first.Display NameOnce you've chosen a number, give the entry a name. This name can be up to 16 characters, and will be displayed on the A3000 LCD panel.ApplicationType the path of the application program you want to use to edit or view the scanned image. To browse for a program, click on the […] browse button.File TypeSelect a file type that is compatible with the program. Scanned files can be stored in one of three popular image file types:1BMP: the standard Windows bitmap file2TIF: the TIFF file format3JPG: the JPEG file formator one of two text formats:4TXT: a generic ASCII text file5RTF: the Rich Text Format used by word processors
• • • ••Chapter 216Note:ReadIRIS must be installed to convert your scanned files into the text (TXT) or word processing (RTF) formats. ReadIRIS is normally installed as part of the A3000 software installation.Select a file type that is compatible with your selected application. For graphics programs like Paint or Adobe Photoshop, choose one of the graphics file formats (BMP, TIFF, or JPG). For word processing programs like Microsoft Word, choose TXT or RTF.Clearing an EntryTo clear an entry of all information, first select the entry number you wish to clear and then press the Clear button.Scan TypeBy default, the A3000 performs normal resolution color scans. You can change the default scan type to three different black settings and three different color settings. Choose the type of scan you expect to usually make.Scan ContrastThe contrast setting controls the lightness or darkness of the scan. Use the contrast to lighten or darken your scans if needed.DefaultsTo reset all of the scan settings to the A3000 shipping defaults, press this button.
PrintingPrinting • • • ••17PrintingThis chapter provides some basic steps for printing a document. The exact steps for printing from different software applications may vary. Refer to your software application's user manual for detailed printing steps.Loading paperFirst, you will need to load paper for printing.1Place up to 100 sheets of paper (depending on thickness) against the right side of the input tray, with the print side facing you.2If this is the first time you have loaded paper into the printer, or you have changed paper sizes, you will need to adjust the paper guide. To adjust the guide:aPress down on the two input tray latches, and lower the input tray.3
• • • ••Chapter 318bLoad the paper, squeeze the release tab and slide the paper guide to the edge of the paper.cRaise the input tray and press it firmly against the back of the A3000.Important:Ensure both latches are securely fastened. Otherwise, you may experience misfeeds or paper jams.Printing a documentTo print a document:1Start a program and create a document, or open an existing document that you want to print.2Open the program's File menu.3Select Print… or Print Setup from the File menu. Make sure the Compaq A3000 is selected as your printer. If it isn't, select it now.Note:When installed, your A3000 is initially set as the default printer. 4Click Properties or the Setup button if you want to change the settings that are appropriate for printing that document.5Select OK to close the Properties dialog box.6Select OK to print after making any necessary changes to your print settings.
Printing• • • ••Printing 19Accessing the Control ProgramTo monitor job status, install, align or clean cartridges, or change other options, access the Compaq A3000 Control Program:1Click on the Windows Start menu button:Start > Programs > Compaq A3000 > Compaq A3000 Control Program.-or-2Right click on the A3000 Monitor icon in the bottom right corner of the taskbar (the system tray), then select Control Program from the menu that appears.Note:See “Using the Control Program” on page 39 for more information on using the Control Program.Changing the Printer PropertiesMost Windows software applications allow you to make changes to the printer properties. The properties are the settings used when you print. This includes settings that determine how a print job looks, such as page size, paper orientation, and margins. Settings changed in the software application will temporarily override settings made in the printer driver.
• • • ••Chapter 320To change the default printer properties for all applications, access the Printer Properties from the Settings Utility. You can do this two ways:1Left click on the A3000 Monitor icon in the system tray. Click on the Print button, and then click on the Properties button to view the Printer Properties.-or-2Right click on the A3000 Monitor icon, and select Properties from the displayed menu.PaperUse the paper tab to select what size of paper you have in your printer, the orientation, the number of copies to print, etc.You can also reverse the printing order of your document pages. The first page of your document will be on top of the stack in the paper exit tray. If you choose to collate your document, multiple copies of a multi-page document will be printed such that the documents are grouped together, rather than the pages.Note:See the next section for information on loading specialty papers.Document/QualityThe Document/Quality tab controls the paper type, such as plain, coated, and glossy. It also controls the quality (resolution) of the printing. Higher resolutions print better, but take longer and consume more ink.
Printing• • • ••Printing 21Loading specialty papersLoad up to: Make sure:10 envelopes • The print side is facing you and the paper guide is adjusted against the side of the envelopes. • The stamp location is in the upper left corner.• The envelopes are loaded vertically against the right side of the rear input tray.10 greeting cards, index cards, post-cards, or photo cards• The print side is facing you and the paper guide is adjusted against the side of the cards.• The cards are loaded vertically against the right side of the sheet feeder.25 sheets of photo paper or photocards • The glossy or coated side is facing you.• The paper guide is against the side of the paper.20 sheets of banner paperNote: Make sure you select Banner or Ban-ner A4 paper size in the Printer Properties. For help, see page 22.• You place the banner paper behind the printer. Then bring the unattached edge of the first page over the printer and into the sheet feeder.• The paper guide is against the side of the paper.10 transparencies • The rough side of the transparency is facing you (smooth side down).• The paper guide is against the edge of the transparencies.100 sheets of custom-sized paper • The print side is facing you and the paper guide is against the side of the paper.• Your paper size fits within these dimensions:- Width: 3.0 in. to 8.5 in. (76 mm to 215.9 mm)- Length: 5.0 in. to 17.0 in. (127 mm to 432 mm)25 iron-on transfers • You load the iron-on transfers following the instructions on the package. • The paper guide is against the side of the iron-on transfers.
• • • ••Chapter 322Choosing settings for specialty papersWhen your printer software was installed, the Printer Properties settings were set to the default settings. Use the default settings for printing most documents on plain paper. To change your printer settings for printing on specialty papers, use the following table:When you are printing on this specialty paper: Click this Printer Properties tab: To make these selections:Envelopes Paper From the Paper Size area, scroll to select the appropriate envelope size.Note: Many applications are designed to override the envelope settings in Printer Properties. Greeting cards, index cards, or postcardsDocument/QualityPaper From the Paper Type area, select Greeting Card Stock.Select the appropriate Paper Size setting.Photo, glossy or coated papers Document/Quality From the Paper Type area, select Glossy/Photo Paper.Notes:• For the best possible photo quality, print with a photo and color cartridge combination in your printer. For help installing a cartridge, see page 40.• When printing photos, remove each photo as it exits from the printer and allow it to dry before stacking.Sheets of custom- sized paper Paper From the list of Paper Sizes, scroll to select Custom. Enter the dimen-sions for your custom paper size. For help, see “Loading specialty papers” on page 21.
Printing• • • ••Printing 23Banner paper Paper From the list of Paper Sizes, select Banner or Banner A4.Iron-On transfers Document/Quality From the Paper Type area, select Iron-On Transfer.Note: We recommend printing on plain paper before printing on the actual iron-on transfer.Transparencies Document/Quality From the Paper Type area, select Transparency.Select Normal 600dpi or High 1200dpi Print Quality.Note: When printing transparencies, remove each transparency as it exits from the printer and allow it to dry before stacking.When you are printing on this specialty paper: Click this Printer Properties tab: To make these selections:
• • • ••Chapter 324
CopyingCopying • • • ••25CopyingThe Compaq A3000 offers two ways to copy a document. You can copy:•Using black only•Using full colorYou can copy a document even while your A3000 is printing a previous print job. Your copies will print after the job has completed printing.Likewise, you do not have to wait for your copy to finish printing before starting another copy. The A3000 will beep when it has finished scanning. This is your signal that it is safe to place another document on the scanner for copying.Your copies are stored in memory while they wait for the printer. If the memory becomes full, you will have to wait for some of the printing to complete before making more copies.Important:The scanner is locked for shipping. Make sure you have unlocked the scanner before you attempt any scanning operations. For instructions on unlocking the scanner, See “Unlocking and locking the scanner” on page 45.Positioning the documentThe Compaq A3000 can copy items in a range of thicknesses, from thin items (such as a sheet of paper, a magazine, or a photograph), to thicker items (such as a book).4
• • • ••Chapter 426Positioning a thin documentTo scan a thin document, such as a sheet of paper or photograph:•Lift the top cover of the A3000.•Place your document face down on the glass. Align it along the left and top edges, so it occupies the corner.•Close the top cover.Positioning a thick itemTo scan a thick item, such as a book or other object:•Lift the top cover of the A3000 until it is at a 90 degree angle. The cover will be straight up and down.•Pull the cover gently upward. The cover will pull out of the hinge slots in the back. Gently store the cover on a nearby table or desk.
Copying• • • ••Copying 27•Place your document face down on the glass. Align it along the left and top edges so it occupies the corner.•When you have completed your scan, replace the cover by sliding the cover hinges into their slots.Caution:While the cover is removed, do not look directly at the scanner lamp. The light can be bright for your eyes. Always use the scanner cover when possible.Basic CopyingTo make a single copy with the default settings, simply press the Start button. The current settings are displayed on the LCD panel of the A3000. The below display indicates that one color normal copy will be made if you press the Start button.You can customize the default settings of your A3000 to fit your needs. See “Using the Settings Utility” on page 9.Note:If you have not scanned or copied any documents within the previous 30 minutes, there will be a delay of approximately one minute while the scanner warms up. Otherwise, the copy will proceed immediately.Making multiple copiesBefore you press the Start button, use the Up and Down arrows to adjust the number of copies you wish to make. The default is always one (1) copy, and the maximum you can select is 99. Hold down the arrow button to change your copy count in steps of 5.# Copies Copy Mode Copy Quality
• • • ••Chapter 428Changing the copy modeThe LCD will display the current copy mode, either BLACK or COLOR. To change the mode, press either the Black Copy or Color Copy button.Note:Once you are in the BLACK copy mode, pressing the Black Copy button will make a black copy, just as if you had pressed the Start button. Likewise, pressing the Color Copy button while in the COLOR copy mode starts a color copy.Adjusting the qualityYou can select from three different copy qualities for each copy mode. To adjust the quality of your copies:1Press the Menu button until Quality: appears on the LCD.2Use the Up and Down arrow buttons to make your selection. Choose from Draft, Normal, or Best.3When finished, you can press the Start button to make your copies, or press the Menu button again to change additional settings (described below). Press the Cancel button to cancel the copy operation altogether.Use Draft quality for quick copies, Normal quality for a good balance between speed and quality, and Best quality for the best copies you can make. Note:The Best quality setting will take longer to print, but the printing quality is excellent.Additional copy settingsTo help you make the best quality copies possible, the A3000 allows you to adjust several other copy settings.Your copy settings will remain for a couple of minutes after the last copy completes printing. This allows you to continue making copies with the same settings. If there is no activity, the settings will revert to the defaults.
Copying• • • ••Copying 29Adjusting the contrastIf you need to lighten or darken your copy, use the contrast setting. To adjust the contrast:1Press the Menu button until Contrast: appears on the LCD display.2Use the Up and Down arrow buttons to decrease or increase the contrast. A contrast bar will display the current contrast value...a smaller bar indicates a lighter copy, and a larger bar indicates a darker copy.3When finished, you can press the Start button to make your copies, or press the Menu button again to change additional settings. Press the Cancel button to cancel the copy operation altogether.Changing the sizeNormally, your copies will be the same size as the original document (a value of 100%). You may want to reduce or enlarge your copies. The A3000 can create copies that are 25% to 400% of the original size.To adjust the copy size:1Press the Menu button until Size: appears on the LCD display.2Use the Up and Down arrow buttons to decrease or increase the size. Each press of the button will decrease or increase the size in steps of 1%. Hold the button down to adjust the size in steps of 10%.3When finished, you can press the Start button to make your copies, or press the Menu button again to change additional settings. Press the Cancel button to cancel the copy operation altogether.
• • • ••Chapter 430Using different paper typesThe quality of your copies will depend on the type of paper you use. In most cases, you will use plain copy paper. If you use glossy paper (for photos) or transparencies, you should change the A3000 paper type setting. To change the paper type:1Press the Menu button until Paper: appears on the LCD display.2Use the Up and Down arrow buttons to select your paper type, either Plain, Glossy, or Transp. (for Transparency).Note:The Glossy paper type is only available when using the Color Copy mode.3When finished, you can press the Start button to make your copies, or press the Menu button again to change additional settings. Press the Cancel button to cancel the copy operation altogether.Note:For more information on paper types, See “Loading specialty papers” on page 21.Copy paper sizeBy default, the A3000 is set to use Letter sized (8 1/2” x 11”) paper for copies. To change the copy paper size setting:1Press the Setup button. The first menu will be Copy Size.2Use the Up and Down arrow buttons to select your copy paper size, either LTR for Letter size, or A4 for the A4 paper size.Note:Although you can print on other paper sizes, these are the only two paper sizes supported for making copies.3When finished, you can press the Start/Yes button to make your paper size selection, or press the Menu button again to view additional setup menus. Press the Cancel/No button to retain your original paper size setting.
ScanningScanning • • • ••31ScanningThe Compaq A3000 offers two ways to scan a document. You can scan:•Using your computer•Using the Scan buttonYou can scan a document while your A3000 is printing a previous print job, but not while you are making copies. Making copies requires the use of the scanner.The driver supports scanning from the bundled applications on the CD as well as all your favorite scanning programs.Important:The scanner is locked for shipping. Make sure you have unlocked the scanner before you attempt any scanning operations. For instructions on unlocking the scanner, See “Unlocking and locking the scanner” on page 45.Positioning the documentThe Compaq A3000 can scan items in a range of thicknesses, from thin items (such as a sheet of paper, a magazine, or a photograph), to thicker items (such as a book).Positioning a thin documentTo scan a thin document, such as a sheet of paper or photograph:•Lift the top cover of the A3000.5
• • • ••Chapter 532•Place your document face down on the glass. Align it along the left and top edges, so it occupies the corner.•Close the top cover.Positioning a thick itemTo scan a thick item, such as a book or other object:•Lift the top cover of the A3000 until it is at a 90 degree angle. The cover will be straight up and down.•Pull the cover gently upward. The cover will pull out of the hinge slots. Gently store the cover on a nearby table or desk.•Place your document face down on the glass. Align it along the left and top edges, so it occupies the corner.
Scanning• • • ••Scanning 33•When you have completed your scan, replace the cover by sliding the cover hinges into their slots.Caution:While the cover is removed, do not look directly at the scanner lamp. The light can be bright for your eyes. Always use the scanner cover when possible.Scanning with the computer To scan and save files on the PC, the Compaq A3000 provides a standard TWAIN interface for scanning documents. TWAIN is a common scanner interface supported by many application programs. Because the A3000 supports TWAIN, it is compatible with a wide range of software.Note:The Kodak Imaging for Windows program comes standard with Windows. Use it for your simple scanning needs.To perform a scan using the Imaging utility, complete the following steps:1Place the document on the scanner glass, as described in Positioning the Document above.2Start Kodak Imaging from the Windows Start menu:Select Start > Programs > Accessories > Imaging3Open the File menu and choose the Select Device... menu option. Make sure that the selected scanner is set to Compaq A3000 USB.4Open the File menu again and choose Scan New (or Acquire Image if you are running Windows 2000).
• • • ••Chapter 5345The Compaq A3000 scanning dialog will appear, as shown below.6Optionally, you can select the Preview button. This will perform a quick preview scan of your document. Once the preview is complete, you can move and size the dashed box to select the exact area of your document you wish to scan. 7Push the Scan button to perform the scan.Note:Pay attention to the Image Size indicated on the dialog. Large scan areas and/or resolutions above 300 DPI require additional memory and disk space, and will take longer to process. To minimize this, use the Preview button first. Then select only the area you need to scan, and don’t use a resolution above 300 DPI unless you know you require it.Scanning with the scan buttonTo perform a scan using the Scan button, complete the following steps.1Place the document on the scanner glass, as described in “Positioning the document” on page 31.2Press the Scan button.
Scanning• • • ••Scanning 353Select the Scan To destination. Use the up and down arrow buttons to cycle through the available choices. For a full description of the scan destinations, see below.4Press Start. The A3000 will then contact your computer and perform the scan.Note:If you have not scanned or copied any documents within the previous 30 minutes, there will be a delay of approximately one minute while the scanner warms up. Otherwise, the scan will proceed immediately.You can scan to a folder, scan to email, or scan to an application, as explained in the following sections.Scanning to a folderThe first Scan To destination is your User Folder. This is initially your My Pictures folder, located in your My Documents directory. You can change your user folder and default file type with the Settings Utility.Note:Simply press the Scan button twice to scan your document to your User Folder, using the settings you selected with the Settings Utility.Scanned file namesOnce scanned, scanned files will be given the filename of Month-Day-###.ext, where ### indicates the number of the image scanned that day. For example, the second image scanned on August 5 would be named Aug-05-002.JPG.The file extension depends on the file type selected for your scan.
• • • ••Chapter 536Scanning to EmailThe second Scan To menu destination is Email. This option will scan documents directly into your email program, and either convert the document to text for editing, or attach the documents as graphic images.To use this option, you must have an email program installed on your computer, and it must support MAPI (a special mail interface). Examples of MAPI email programs include Microsoft Outlook Express, Microsoft Outlook, and Eudora. Also, you must have an internet account and an email address.By default, Scan To Email uses the TXT file type. This will convert your scanned documents to ASCII text and place the text in your email program for editing. If you select another file type with the Settings Utility, your documents will be scanned using the file type you choose and attached to you email message.Once your document is scanned, your email program will launch. The document text will be added or the scanned images will be attached. Simply enter a subject, select your recipients from your email address book, and send!Note:Read over the scanned text for formatting or editing mistakes. The character recognition does a great job of converting characters, but the quality of conversion will depend on the document being scanned.A copy of your document will be stored in your User Folder. See the previous Scan to a Folder section for a description of the file naming convention used.
Scanning• • • ••Scanning 37Scanning to applicationsThe remaining Scan To menu options are for defining your own Scan To destinations. You can define up to six (6) applications, numbered 3 through 8.For instance, you can add Microsoft Paint to the menu and scan to BMP files for editing, add Microsoft Word and scan to the RTF format for word processing, or scan to a program like MediaBrowser 2000 and upload your images to the internet!Once your document is scanned, the application program will automatically launch and will load the scanned document.Note:See “Scan To Menu” on page 13 for information on setting up your Scan To destination menu.Adjusting scanner settingsWhen using your computer to scan, the scanner settings are controlled by the application you are using. If the application uses the TWAIN dialog, you can control the resolution, contrast, brightness, and more.When scanning with the A3000 Scan button, your scan settings are controlled by the Settings Utility. See “Scan Settings” on page 13 for more information.
• • • ••Chapter 538
Maintaining your A3000Maintaining your A3000 • • • ••39Maintaining your A3000Using the Control Program The Control Program lets you monitor your A3000 and install or replace print cartridges. To open the Control Program from the Start menu, click:Start > Programs > Compaq A3000 > Compaq A3000 Control ProgramThen Click the...Note:You can also access the Control Program by right clicking on the Compaq A3000 Monitor icon in your system tray.Status tab to:• Monitor the status of your print job.• Cancel your print job.• Print a test page.Cartridges tab to:• Install or replace print cartridges.• Align print cartridges for best print quality.• Clean the print nozzles.• View cartridge part numbers and order supplies from Compaq’s Web site.Options tab to enable/disable various printer software functions, such as sound effects and buffer mode.About tab to find the printer software version and copyright information.Help button to access the printer driver help.6
• • • ••Chapter 640Installing or replacing print cartridges1Make sure the Power is On (the LCD display is not blank).2Lower the front cover. The ink cartridge carrier moves to the center loading position unless the printer is busy. 3Remove the old print cartridge. Store or dispose of the old cartridge. 4Install the replacement cartridge in the printer: Note: For the best possible photo quality, print with a photo and color cartridge combination in your printer. 5Close the front cover.Ink cartridge carrier in the loading positionFront coverPush back firmly on the cartridge until it snaps securely into place.Insert the replacement print cartridge into the print cartridge carrier.If you are installing a new cartridge, remove only the sticker and the tape from the bottom of the print cartridge.Warning: DO NOT touch the gold contact area of the print cartridge.Black Cartridge(on right side)• Standard Yield P/N 12A1970•High YieldP/N 12A1975Color Cartridge(on left side)• Standard YieldP/N 12A1980•High YieldP/N 12A1985Photo Cartridge(replaces Blackon right side)• P/N 12A1990
Maintaining your A3000• • • ••Maintaining your A3000 416From the A3000 control panel, use the Yes/Start and No/Stop buttons to answer the questions displayed on the LCD. You will need to know:aIf you replaced the left or right cartridgebThe type of cartridge installed (color, black, or photo)cIf it was a new cartridge, and if so, is it Standard or High Yield capacity7If you installed a new cartridge, an Alignment page will print. Follow the instructions on the LCD screen to complete the cartridge installation. For help, see the next section.Improving print qualityIf your print quality is not satisfactory, you may need to align your print cartridges or clean the print nozzles.Aligning print cartridges1Load plain paper in the printer.2Print an alignment page using the front control panel:aPress the Setup button.bPress the Menu button until Cartridge Align? appears.cPress the Start/Yes button.3Alternately, from the Control Program’s Cartridges tab, select Align Cartridges. For help, see page 39.An alignment test page will be printed. The test page has several alignment patterns, depending on the cartridge combination installed. Each pattern has a number under it.
• • • ••Chapter 642The test page that prints is similar to the one shown below:4From each alignment group on the test page, find the number under the alignment pattern that comes closest to forming a straight line.For example, in sample group A, the arrow points to the pattern that comes closest to forming a straight line.5Enter the pattern numbers from the printed test page that come closest to forming a straight line:aIf aligning from the control panel, use the Up/Down buttons to change the value for the displayed letter. Press Menu to move to the next letter.bIf alignment was initiated from the PC, then enter the numbers for all the patterns into the Align Cartridges dialog box, then click OK..In this example, in alignment group A, 16 comes closest to forming a straight line.
Maintaining your A3000• • • ••Maintaining your A3000 43Cleaning print nozzles1Load plain paper in the printer.2From the Control Program’s Cartridges tab, select Clean Print Nozzles. For help, see page 39.3Alternatively, you can use the front panel to clean the cartridges:aPress the Setup button.bPress the Menu button until Cartridge Clean? appears.cPress the Start/Yes button.The printer feeds a sheet of paper and prints a nozzle test pattern similar to the one below:4Compare the diagonal line above the printed bars to the diagonal line below the printed bars. Look for a break in the diagonal lines above the printed bars. A broken line indicates clogged nozzles. If the bottom line still has breaks, run the test up to two more times. •If the print quality is satisfactory after running the test three times, the print nozzles are clean. You do not need to complete the remaining steps.Broken lines at the top of the page indicate clogged nozzles.Unbroken lines at the bottom of the page indicate the nozzles were cleaned.Cyan, magenta, yellow, and black purge lines (shown here in black and white) print when ink is forced through the print nozzles to unclog them. If any of these colors do not print, you may need to replace your print cartridge.
• • • ••Chapter 644•If the print quality of both lines is not satisfactory after running the test three times, wipe the print cartridge nozzles. For help, see the next section.Wiping print nozzles and contactsIf print quality does not improve after cleaning the print nozzles (see page 43), you may need to wipe dried ink from the nozzles. The nozzles are located on the bottom of the ink cartridge. To desolve any dried ink, hold a damp cloth against the nozzles for about three (3) seconds. Gently blot and allow to dry.To clean the contacts on the back of the cartridge, gently blot with a damp cloth and allow to dry before replacing.Preserving print cartridgesTo ensure the longest life from your print cartridges and optimum performance from your A3000:•Keep a new print cartridge in its packaging until you are ready to install it.•Do not remove a print cartridge except to replace, clean, or store it in an air-tight container. The print cartridge will not print correctly if removed from the A3000 and left exposed for an extended period of time.•If a print cartridge runs out of ink, leave the empty cartridge in the A3000 until you are ready to replace it. Printing with one of the print cartridge carriers empty may reduce the life of your printer.Compaq does not recommend the use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the A3000. For best results, use Compaq recommended supplies. Compaq’s Limited Warranty does not cover repair of failures or damage caused by a refilled cartridge.
Maintaining your A3000• • • ••Maintaining your A3000 45Unlocking and locking the scannerWhen the A3000 is shipped, the scanner is locked to prevent movement and possible damage. Before you can use the scanner or make copies, it must be unlocked.To unlock or lock the scanner:1Turn the power Off by pressing the Power button.2Open the front door.3In the upper-left hand corner there is a sliding lever:aTo unlock the scanner, push the lever inward (away from you) until it stops.- or -bTo lock the scanner, pull the lever toward you until it stops.4Press the Power button to turn the power back On.Note:The scanner should be locked during transportation or shipping.Cleaning the scanner glassOver time, the scanner glass may become dirty. To ensure the best quality scans, wipe the scanner glass with a soft clean cloth to remove dust or other debris.Caution:Never put water or spray glass cleaner directly on the scanner glass! If you need to remove a stubborn smudge, slightly dampen your cloth with water or glass cleaner first, then apply only the cloth to the glass.
• • • ••Chapter 646Preparing the A3000 for shipmentIf you need to transport or ship the A3000, please make sure you:•Remove both print cartridges. For instructions, See “Installing or replacing print cartridges” on page 40.•Lock the scanner. For instructions, See “Unlocking and locking the scanner” on page 45.•Place the unit in its original packaging. If that is not possible, use a large box and plenty of packing material.•Remember to reinstall the print cartridges after unpacking.
TroubleshootingTroubleshooting • • • ••47TroubleshootingThis section presents procedures for resolving operational errors, and explains what you can do to solve them. Select a category from the list in the left margin that best describes your problem.When your A3000 is not working properly, first make sure that:•The power supply is plugged into the A3000 and a properly grounded electrical outlet.•The power is turned On.•The USB cable is plugged into the A3000 and your computer.Prints slowly or doesn’t print Your A3000 and your computer may not be able to communicate properly. The following events also indicate communications problems:•Print cartridge ink level indicators on the Status or Cartridges tabs of the printer’s Control Program are shaded.•Error messages (such as Paper Out) and job progress information do not display on your computer screen.•The Settings Utility icon displays a red “X”.Before proceeding, verify that:•The software is installed correctly. For help, see “Installing the software” on page 4.•The USB cable is securely attached to both the A3000 and the personal computer.7
• • • ••Chapter 748•The A3000 is plugged in and turned On.•Your printer port is set to a USB port. To check your printer port and change it if necessary:1From the File menu of your software application, select Print.2Check your printer port in the Where area.If you are still experiencing problems:3Unplug the power cable from the A3000, wait 10 seconds, and plug it back in.4Restart Windows.A blank page ejects after appearing to print•Make sure your ink cartridges are installed.•Make sure you have removed the transparent tape covering the bottom of the ink cartridges. For help, see page 40.•Make sure your Compaq A3000 is set as the default printer.Prints very slowlyIf you are printing photos or your document contains graphics, it may take longer to print than regular text.•Close any open applications not in use.•Decrease your print quality setting.•Consider purchasing more memory, or increasing the virtual memory for your computer.Does not print, or printer is offlineMake sure:•The printer is turned On and the paper is loaded correctly.•The USB cable is securely connected.
Troubleshooting• • • ••Troubleshooting 49•The A3000 is set as the default printer.•The print job is not being held or paused in the print queue. To check the printer status:1From the Printers folder, double-click the Compaq A3000 icon.2Click the Printer menu and make sure no check mark appears next to the Pause Printing option.•Print a test page. If the test page prints, the printer is functioning properly. Check your application.Test page does not printMake sure:•Your ink cartridges are properly installed, (see page 40).•The A3000 is set as the default printer.Paper misfeeds or jamsThis section describes ways to fix paper misfeeds and paper jams.Paper misfeeds or multiple sheets feedMake sure:•You are using a paper recommended for inkjet printers.•You do not force the paper down into the A3000 when you load it. Align the top of the paper with the paper alignment guides on the paper support.•You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
• • • ••Chapter 750•The back sheet feeder tray is securely latched on both sides. If you are not sure, open the tray by pressing on both latches, and then close it again by snapping the tray back into place.•The left paper guide does not cause the paper to bow in the sheet feeder, and that it also prevents the paper from moving side to side.•The A3000 is on a flat, level surface.There is a paper jamTry removing the paper from the sheet feeder. If the paper is lodged too far into the A3000 and cannot be removed:aPress the Power button to turn the unit Off.bPull firmly on the paper to remove it. If you cannot reach the paper, lower the front cover and pull the paper out.cClose the front cover.If the paper has jammed in the paper input tray:aOpen the tray by pressing down on both latches. For help lowering the tray, See “Loading paper” on page 17.bLowering the tray should give you enough access to reach the paper.cClose the the paper input tray by snapping it into place.dPress the Power button to turn the A3000 On.eResend your document to print.Envelopes or specialty papers do not feedIf regular paper feeds without problems, make sure:•You are loading the envelopes correctly. For help, see “Loading specialty papers” on page 21.•You are using a supported envelope size, and it is selected in Printer Properties.
Troubleshooting• • • ••Troubleshooting 51•Your application is designed to print envelopes. Check the user documentation that came with your application.Document prints with poor qualityThis section describes ways to solve printing mistakes and problems with poor print quality.Print quality is poor at the edge of pageThe A3000 cannot print in the extreme margins of a page. Use these minimum settings:•Left and right margins:6.35 mm (0.25 in.) each for all paper sizes except A4For A4 size paper - 3.37 mm (0.133 in.) each•Top and bottom margins:Top - 1.7 mm (0.067 in.)Bottom - 12.7 mm (0.5 in.), and 0.75 in. for colorVertical straight lines are not smoothTo improve the print quality of vertical straight lines in tables, borders, and graphs:•Select a higher print quality setting.•Test the cartridge alignment. For help, see page 41.•Clean the print nozzles. For help, see page 43.Print is too dark or smudgedMake sure:•The Paper Type setting in the Printer Properties matches the paper type loaded.•The paper is straight and unwrinkled. •The ink is dry before you handle the paper.
• • • ••Chapter 752•The print quality setting is appropriate for the paper type. If you are printing on regular paper, select Black Normal or Color Normal.•The print nozzles are clean . For help, see page 43.Printed pages have alternating bands of light and dark print (intermittent printing)•Make sure Enable Buffer Mode is selected on the Options tab of the Control Program.•Select the High 1200dpi Print Quality setting on the Document/Quality tab of Printer Properties.•Your printer may have communications problems. For help, see page 47.The selected printer settings changed•When you change printer settings from your application, the settings apply only to the specific document you opened with that application. To make the settings apply to all documents, change the settings from Windows or the Settings Utility. For more information, see page 19.•The settings in your application may override the Printer Properties settings. Check the documentation that came with your application for more information.Printed colors differ from colors on the screen•Check the ink level graphic on the Cartridges tab of the Control Program. An ink cartridge may be out of ink or low on ink. •Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations.•Clean the print nozzles. For help, see page 43.
Troubleshooting• • • ••Troubleshooting 53Colors on the printout are faded •Check the ink level graphic on the Cartridges tab of the Control Program. Your print cartridge may be low on ink. •Clean the print nozzles. For help, see page 43.•Wipe the print nozzles and contacts if the colors still seem faded. For help, see page 44.Transparencies, photos, and envelopesThis section describes ways of solving problems with transparencies, photos, or envelopes.Envelopes or specialty papers do not feedFor help, see page 50.Glossy photo papers or transparencies stick together•Remove each page as it exits the printer and allow it to dry before stacking.•Use a transparency or photo paper designed for an inkjet printer.Transparencies or photos contain white lines•From the Printer Properties, select the High Quality 1200dpi setting.•Your print nozzles may need cleaning. For help, see page 43.
• • • ••Chapter 754Error messagesFor some problems, an error message will be displayed on the A3000 LCD. These messages, and their possible solutions, are described below.PAPER JAMFor help, see “Paper misfeeds or jams” on page 49.ADD CARTRIDGESNo cartridges are installed. Open the front cover and install new cartridges. For help, see "Installing or replacing print cartridges"on page 40INK LOWYour print cartridge is running out of ink. Purchase a new print cartridge.SYSTEM BUSYAn alignment or cleaning page is being printed, or other system maintanence is being performed. Wait for the task to complete before starting a new job.MEMORY FULLNo more copy jobs will be started until the memory becomes available. Your A3000 can queue many copies ahead of the printer. Wait until some of the pages have completed printing before copying more pages.PROGRAM SCAN TOsThe Scan To menu is created by your computer. If the A3000 has not been attached to a PC with the Settings Utility installed, the Scan To menu will be blank. •Make sure the USB cable is connected and the A3000 software has been installed.
Troubleshooting• • • ••Troubleshooting 55•Run the A3000 Settings Utility. If it is already running, right-click on the icon in the system tray and select Shutdown before running it again.For help in programming your Scan To menu, See “Scan To Menu” on page 13.WAITING FOR PCYou have initiated a task that requires assistance from the PC, such as pressing the Scan button. The A3000 is waiting for the PC to wake up or become available.It will wait for approximately two minutes. To stop waiting before the timeout occurs, press the Cancel button.PC NOT AVAILABLEYou have initiated a task that requires assistance from the PC, but the PC was not available. Make sure:Your PC is On and is not in suspend mode. If you are unsure, move the mouse. If you can see your mouse moving, your PC is available.The USB cable is connected to both the A3000 and your computer.PAPER OUTYou have run out of paper. For help, see “Loading paper” on page 17POWER DOWN ERRORYou must remove the power plug from the back of the A3000 to clear this error. After unplugging the power cord, follow these steps:•Open the front door.•Check for paper jams or other obstructions.
• • • ••Chapter 756•Make sure the ink cartridges are correctly installed and snapped into place.•Verify the scanner lock (on the left) is in the unlocked position.•Close the front access door.•Open the back paper input tray by pressing down on both latches. Clear any paper jams and close the tray again.•Plug the power cord back in.WARM UPThis is not an error. The scanner lamp is warming up after a period of inactivity and will take less than a minute to complete. Once the scanner is warm, your job will be performed...no action is required.UNLOCK SCANNERWhen shipping or transporting the A3000, the scanner must be locked. To use the scanner, however, it must be in the unlocked position. Turn the power off, unlock the scanner, and turn the power back on. See “Unlocking and locking the scanner” on page 45.SCAN MOTOR ERRORMost likely the scanner is locked. Follow the procedure above for the UNLOCK SCANNER message.PRINTER ERROR: ##You should solve this error in the same manner as the POWER DOWN ERROR previously described.If you are still experiencing difficulty after following those steps, try removing one cartridge at a time to see if the message goes away. If it does, try replacing the cartridge with a new one.
Appendix• • • ••Appendix 57AppendixThis section contains information about:• Notices• Safety informationElectronic emission notices Federal Communications Commission (FCC) compliance information statementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult your point of purchase or service representative for additional suggestions.The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.Any questions regarding this compliance information statement should be directed to: Compaq Computer CorporationP. O. Box 692000Mail Stop 510101 Houston, Texas 77269-2000Or, call (281) 514-3333Service and SupportPlease refer to your Limited Warranty Statement for information on how to obtain service and support for your product.
• • • ••Appendix58Industry Canada compliance statementThis Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.Avis de conformité aux normes d’Industrie CanadaCet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.European Community (EC) directives conformityThis product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits. A declaration of conformity with the requirements of the Directive has been signed by the the assigned parties within Compaq Computer Corporation. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.Japanese VCCI Notice The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.Energy Star The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation.Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Compaq is proud to be a participant in this program.As an Energy Star Partner, Compaq Computer Corporation has determined that this product meets the Energy Star guidelines for energy efficiency. Power supply informationIf your power supply fails, replace it with the Compaq replacement part or other UL LISTED Direct Plug-In Power Unit marked “Class 2" and rated 30 Vdc at 830 mA.Safety information• If your product is NOT marked with this symbol , it MUST be connected to an electrical outlet that is properly grounded.• The power cord must be connected to an electrical outlet that is near the product and easily accessible.• Refer service or repairs, other than those described in the operating instructions, to a professional service person.• This product is designed, tested, and approved to meet strict global safety standards with the use of specific authorized components. The safety features of some parts may not always be obvious. The printer manufacturer is not responsible for the use of other replacement parts.
IndexIndex • • • ••59IndexAabout the software 2add cartridges 54add new hardware wizard 4aligningcartridges 41applicationsscan to 15, 37arrow buttons 7Bbanding 52banner paperloading 21settings 23beepswhile copying 25black copy button 7blank page 48BMP filedefined 15buttonsdescribed 7Ccanceladd new hardware 4cancel button 7cardsloading 21settings 22cartridgepart numbers 40cartridgesaligning 41installing 40preserving 44refilling 44removing 40replacing 40CDsoftware 2cleaningprint nozzles 43scanner glass 45color copy button 7connectingUSB cable 47connectionpower 5USB 5contacts, print nozzle 44contrastcopy 12, 29scan 16control panel 6, 7Control Programaccessing 19using 39copycontrast 12, 29default mode 12paper size 29paper type 12quality 12, 28copy papersize 30copy settingsdefaults 11copying 25basic 27multiple 27thick items 26thin documents 26while printing 25coverremoving 26, 32custom paperloading 21settings 22Ddefaultcopy contrast 12copy mode 12copy quality 12copy settings 11paper type 12print settings 11scan settings 13default settings 9, 16, 22documentpositioning 25, 31printing 18properties 20doorfront 6down button 7Eemail 13, 36required software 16scan to 14supported programs 14
• • • ••Index60Energy Star 58entryscan to 15envelopesloading 21settings 22erroradd cartridges 54ink low 54memory full 54paper feeding 50paper jam 50, 54paper out 55PC not available 55power down 55printer 56printer offline 48printing 47program scan tos 54scan motor 56system busy 54unlock scanner 56waiting for PC 55warm up 56error messagestroubleshooting 54exit trayextending 6Ffile typesdefined 15supported scan to 15filenamesof scanned files 13, 35foilsloading 21settings 23folderscanning 35form feed button 7front door 6Gglasscleaning 45glossy paper 30greeting cardsloading 21settings 22guidepaper 17Iiconred X 10, 47imagessize of scanned 34improving print quality 41index cardsloading 21settings 22ink cartridgesinstalling 40ink low 54input tray 6, 17installingprint cartridge 40software 4intermittent printing 52iron-on transfersloading 21settings 23Jjampaper 49, 50, 54Japanese VCCI notice 58JPGdefined 15Llampscanner 27, 33latchesinput tray 17LCDerror messages 54location 7left cartridge 40loadingbanner paper 21custom paper 21envelopes 21iron-on transfers 21paper 17specialty papers 21transparencies 21locationof buttons 7of cartridges 40of components 6of power connector 5of USB connector 5lockingscanner 45MMAPI 36marginsminimum 51Media Browser 3memory full 54menuscan to 13, 15menu button 7messageadd cartridges 54ink low 54memory full 54paper jam 54paper out 55PC not available 55power down error 55
IndexIndex • • • ••61printer error 56printer offline 48program scan tos 54scan motor error 56system busy 54unlock scanner 56waiting for PC 55warm up 56misfeedspaper 49modedefault copy 12monitor icon 9, 10, 19multiple copies 27my pictures 14Nnameof scanned files 35no button 7noticesEnergy Star 58Japanese VCCI 58safety information 58nozzlescleaning 43wiping 44OOCR 3openingfront cover 40input tray 17operating systemssupported 3Ppageblank 48papercopy size 29, 30copy type 12feed problem 50jam 50, 54loading 17misfeeds 49properties 20specialtybanner paper 21cards 21envelopes 21iron-on 21photo paper 21types 30paper guide 17, 18paper out 55papersspecialty settings 22part numbersof cartridges 40PC not available 55photo paperproblems 53settings 22positioningdocument 25positioning document 31postcardsloading 21settings 22powerbutton 7connection 5power down error 55preservingcartridges 44printslow 47print cartridgeswiping nozzles 44print nozzlescleaning 43wiping 44print qualitybanding 52different colors 52faded colors 53improving 41missing colors 43, 52smudged 51too dark 51troubleshooting 51print settingsdefaults 11printerdriver 2properties 19printer error 56printer offline 48printingcards 22documents 18envelopes 22greeting cards 22intermittent errors 52printing problemscolor quality 52faded colors 53missing colors 43, 52paper misfeeds 49troubleshooting 47program scan tos 54propertiesdocument 20paper 20printer 19Qqualitycopy 12improving print 41of copies 28of scanned text 36properties 20troubleshooting 51quick setup 1
• • • ••Index62RReadIRIS 3, 16red X 10, 47refillingcartridges 44removingcartridges 40cover 26, 32requirementssystem 3right cartridge 40RTFdefined 15Ssafety information 58savingsettings 10scan 13contrast 16defaults 16settings 13scan button 7using 34scan motor error 56scan toapplications 15display name 15email 14entry 15file types 15menu 13user folder 13scan type 16scanned filenames 35scannercleaning glass 45driver 2lamp 27, 33locking 46settings 37shipping 46unlock 56unlocking 1, 31unlocking and locking 45warm up 27, 35, 56scanning 31image size 34thick items 32thin documents 31to a folder 35to applications 37to email 36while printing 31with imaging utility 33settings 13banner paper 23cards 22copy 11custom paper 22envelopes 22iron-on transfers 23photo paper 22print 11saving 10scanner 37specialty papers 22transparencies 23window 10settings utilityusing 9setupquick 1setup button 7sheet feederlocating 17shippingpreparing for 46scanner 46sizecopy paper 29, 30of scanned images 34smudged printing 51softwareabout 2Control Program 39installing 4on CD 2specialty papers 21, 22custom sized paper 21transparencies 21start button 7startingControl Program 19supportedemail programs 14operating systems 3systemrequirements 3system busy 54Ttest pagealignment 42does not print 49nozzle test pattern 43thick itemscopying 26scanning 32thin documentscopying 26scanning 31TIFdefined 15transparenciesloading 21problems 53settings 23transparency paper 30trayinput 17troubleshooting 47color quality 52doesn’t print 47error messages 54faded colors 53missing colors 52paper feed 50paper jam 50paper sticks together 53print bands 52print quality 51slow print 47
IndexIndex • • • ••63TWAIN 37defined 33TXTdefined 15typespaper 30Uunlock scanner 56unlockingscanner 1, 31, 45up button 7USBconnection 5USB cableconnecting 47user folder 13scan to 13utilities 2utilitysettings 9Wwaiting for PC 55warm up 56of scanner 27, 35windowmain settings 10Windowssupported versions 3wipingprint nozzles 44wizardadd new hardware 4XXred 10, 47Yyes button 7
• • • ••Index64

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