Samsung Electronics Co A3000 Inkjet Multi-Function Printer User Manual

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Document ID	163633
Application ID	3G1tWHHNHnlYs8p6M3M5yA==
Document Description	Users Manual
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Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	113.06kB (1413242 bits)
Date Submitted	2001-08-08 00:00:00
Date Available	2001-08-08 00:00:00
Creation Date	2001-07-27 20:23:23
Producing Software	Acrobat Distiller 4.05 for Windows
Document Lastmod	2001-08-01 16:45:35
Document Title	Users Manual

Notice
© 2000 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of
their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein.
The information in this document is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS SUBJECT TO CHANGE WITHOUT
NOTICE AND IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE
ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS
WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY
DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER
DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF
BUSINESS INFORMATION), EVEN IF COMPAQ HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND
REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation
accompanying such products. Nothing herein should be construed as constituting a further
or additional warranty.
Compaq A3000
First Edition (August 2001)
Contents
Contents
Getting Started
Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the software . . . . . . . . . . . . . . . . . . . . . . . 2
Installing the software. . . . . . . . . . . . . . . . . . . . . 4
Cable and power connections . . . . . . . . . . . . . . . 5
Component locations . . . . . . . . . . . . . . . . . . . . . 6
Control Panel features. . . . . . . . . . . . . . . . . . . . . 7
Where to go from here . . . . . . . . . . . . . . . . . . . . 8
Using the Settings Utility
Accessing the Settings Utility. . . . . . . . . . . . . . . 9
Main Settings Window . . . . . . . . . . . . . . . . . . . 10
Print Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Scan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printing
Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printing a document . . . . . . . . . . . . . . . . . . . . . 18
Accessing the Control Program . . . . . . . . . . . . 19
Changing the Printer Properties . . . . . . . . . . . . 19
Loading specialty papers . . . . . . . . . . . . . . . . . 21
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Contents • iii
Copying
Positioning the document. . . . . . . . . . . . . . . . . 25
Basic Copying . . . . . . . . . . . . . . . . . . . . . . . . . 27
Additional copy settings. . . . . . . . . . . . . . . . . . 28
Scanning
Positioning the document. . . . . . . . . . . . . . . . . 31
Scanning with the computer. . . . . . . . . . . . . . . 33
Scanning with the scan button . . . . . . . . . . . . . 34
Scanning to a folder . . . . . . . . . . . . . . . . . . . . . 35
Scanning to Email . . . . . . . . . . . . . . . . . . . . . . 36
Scanning to applications . . . . . . . . . . . . . . . . . 37
Adjusting scanner settings . . . . . . . . . . . . . . . . 37
Maintaining your A3000
Using the Control Program . . . . . . . . . . . . . . . 39
Installing or replacing print cartridges . . . . . . . 40
Improving print quality . . . . . . . . . . . . . . . . . . 41
Troubleshooting
Prints slowly or doesn’t print . . . . . . . . . . . . . 47
Paper misfeeds or jams. . . . . . . . . . . . . . . . . . . 49
Document prints with poor quality . . . . . . . . . 51
Transparencies, photos, and envelopes . . . . . . 53
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . 54
Appendix
Regulatory Notices. . . . . . . . . . . . . . . . . . . . . . 57
Index
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Contents
1
Getting Started
Getting Started
This section will help you start using your new
Compaq A3000 quickly.
Quick Setup
First, follow the Quick Setup poster. If you have
misplaced the poster, simply follow these steps:
Remove the A3000 from the box. Remove all tape and
protective paper and plastic.
Unlock the scanner. For instructions, see “Unlocking
and locking the scanner” on page 45.
Connect the power and USB cables. The connections
are located in the rear. For a diagram, see “Cable and
power connections” on page 5.
Load paper into the paper input tray. See “Loading
paper” on page 17.
Press the Power button, open the front door, and install
the ink cartridges. See “Installing or replacing print
cartridges” on page 40.
Align the cartridges. For help, see “Aligning print
cartridges” on page 41
Once you have finished these steps, you are ready to
install the software.
Getting Started
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About the software
Although your Compaq A3000 can be used as a standalone copier, you will derive the greatest benefit from your
A3000 by connecting it to your computer and installing the
included software.
Installing the software will allow you to:
• Print from your computer
• Scan images to your computer
• Scan documents to email or word processing programs
• Adjust the Compaq A3000 settings
• Upload picture albums to the internet
• And more!
What’s on the CD
The A3000 driver CD includes the following software:
Printer driver
The printer driver tells the computer what kind of printer
you are using and controls the various settings, such as
print quality and paper type. You define these settings
within the printer driver, which then communicates the
settings to both the computer and the printer.
Scanner driver
The scanner driver allows you to scan pictures or other
images. The driver is compatible with any graphics or OCR
(Optical Character Recognition) application program that
supports the TWAIN standard; for example, Kodak
Imaging, Microsoft Paint, etc.
Compaq A3000 utilities
The Compaq utility software allows you to customize how you
want your Compaq A3000 to print, copy, and scan.
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Chapter 1
With the utility software, you can access your printer
properties, change your default settings, and set your
scanning applications.
Getting Started
MediaBrowser 2000
Use Media Browser to manage your images. Create
picture albums, enhance your images, and post your
albums to the internet.
ReadIRIS (OCR)
With ReadIRIS, you can scan documents and convert
them to text. Once they are converted, you can load the
text files into your favorite word processor for editing.
System requirements
Make sure your computer has the minimum system
requirements:
• 486 processor (recommend Pentium 100 or better
for optimum performance).
• Microsoft Windows 98 Second Edition, Windows
Millennium, or Windows 2000.
• 32 MB RAM (64 MB RAM or more for optimum
performance, and 128 MB or more for scanning
large images).
• 40 MB available hard drive space (100 MB for a full
installation).
• Additional minimum of 100 MB free hard drive
space recommended for full-color scanning.
• CD-ROM drive required for software installation.
Note:
The Compaq Limited Warranty excludes the use of the
A3000 outside of the country of purchase. See your Limited
Warranty Statement for more details.
Getting Started
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Installing the software
Before you start, make sure your computer meets or
exceeds the system requirements for the drivers and
application programs you want to install. See the System
Requirements listed above.
To install the Compaq A3000 software:
Important:
Make sure you have followed the steps on the Quick Setup
poster, or those described in “Quick Setup” on page 1.
Turn on your computer and let it complete its start up into
Windows.
Windows will then detect new hardware.
For proper software installation, you MUST cancel the Add New
Hardware wizard!
Windows detects that you have installed the Compaq
A3000 and asks you for the installation media. Select the
Cancel button on the above dialog. If you are starting
Windows for the first time, Windows asks you to select a
printer. Again, select Cancel.
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Chapter 1
Put the A3000 Driver CD in the CD-ROM drive. The
installation will start after a short period of time.
If the CD does not run automatically, you will need to
start it yourself:
Getting Started
a From the Windows Start button, click Start > Run.
b Type x:\setup.exe
(where x is the drive letter for your CD-ROM
drive, usually d, e, or f)
c Click OK.
When the A3000 setup screen appears, follow the onscreen instructions to complete the software
installation.
Cable and power connections
The USB cable connection and power outlet are located
on the rear of the unit:
Connection Description
USB
Plug the USB cable into this connector.
Power
Plug in the A3000 power supply cable.
Getting Started
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Component locations
Take a moment to become familiar with the main
components of your A3000.
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Chapter 1
Component Description
Front door
Control Panel Controls the functions of the A3000 (see the next page).
Scanner cover Covers the scanner glass. Lift or remove to scan.
Input tray
latches
Press down on the two latches to open the input tray. Used
when adjusting the paper width, loading envelopes, or
clearing paper jams.
Input tray
Place blank paper into the input tray for printing.
Exit tray
Extend the paper exit tray to support your printed
documents.
Open the front door for access to the ink cartridges and the
scanner lock.
Control Panel features
The A3000 control panel is described below:
Button
Description
Power
Turns the power on or off.
Form Feed
Use to continue printing after reloading the paper tray
when it runs out of paper during a print job. Also removes
paper if paper does not exit after printing.
Setup
Provides access to the system setup mode. Use the menu
button to cycle through all setup menus, and the Up/Down
buttons to permanently change the settings.
Color Copy
Performs a color copy, or switches to the color copy mode
from another mode.
LCD Display Displays current copy information and menu options.
Black Copy
Performs a black copy, or switch to the black copy mode
from another mode.
Scan
Accesses the Scan To mode. Use the Up/Down buttons to
select a scan destination, then press Start.
Menu
Display a menu of the current settings. Press repeatedly to
cycle through all menus of the current mode, and use the
Up/Down buttons to change the settings.
Up/Down
Use to change the number of copies, or to change the
setting while in a menu.
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Cancel/No
Cancels an operation at any time. Also provides a No
response when answering questions.
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Start/Yes
Starts a copy or scan job. Also provides a Yes response
when answering questions.
Getting Started
Getting Started
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Where to go from here
If you want to get started using your A3000 right away,
you can jump to the following sections in this guide:
• To learn about the A3000 Settings Utility software for
your computer, see the next chapter “Using the Settings
Utility” on page 9.
• For information on printing, see “Printing” on page 17.
• To make copies, see “Copying” on page 25.
• To learn how to scan, see “Scanning” on page 31.
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Chapter 1
2
Using the Settings Utility
Using the Settings Utility
The Compaq A3000 Settings Utility allows you to
change the default settings of your A3000. For instance,
if you make a copy by pressing the Black Copy or Color
Copy button, the default copy settings will be used. You
can customize settings to suit your preferences.
You can always make a temporary change for a
specific job (such as changing the contrast while
performing a copy). When you are finished with the
current job, the A3000 will default back to the settings
you have chosen with the Settings Utility.
Accessing the Settings Utility
There are a number of ways to access the A3000
Settings Utility from your PC:
• From the Windows Start menu button, click:
Start Programs > Compaq A3000 >
Compaq A3000 Settings Utility
• From the system tray, left click on the A3000
Monitor icon (shown here on the left):
• Or right click on the A3000 Monitor icon, and select
A3000 Settings from the menu.
Using the Settings Utility
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The Monitor icon
The Monitor icon not only provides you with a fast and
easy way to access many of the A3000 features...it provides
you feedback as well:
• The normal monitor icon indicates the A3000 is
connected and communicating properly.
• An icon with a Red “X” indicates the unit is not
connected or there is some other problem.
• An animated icon shows that the PC is assisting the
A3000 in a task, such as scanning.
Main Settings Window
The main settings window is the first window that appears
when accessing the A3000 settings utility. Select one of the
buttons to change the default settings for the corresponding
feature (Print for print settings, Copy for copy settings,
and Scan for scan settings).
You can make changes to your settings even when your
A3000 is not connected to your computer. Any changes
will be sent to the A3000 the next time it is connected.
IMPORTANT
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Chapter 2
Your settings changes are sent to the A3000 after you press the
Ok button, the Close button, or the [x] close button.
Print Settings
Using the Settings Utility
Select the Print button from the main settings window
to access the Print Settings. The Print Settings gives
you access to the Control Program and the Printer
Properties.
These dialogs allow you to control printing functions
such as cartridge alignment and cleaning, paper size,
orientation, etc.
For more information on using the Control Program
and Printer Properties, see page 19.
Copy Settings
The Copy Settings window controls how the A3000
makes copies.
Copy Type
By default, the A3000 makes normal resolution color
copies. You can change the default copy type to three
different black settings and three different color
settings. Choose the type of copy you expect to usually
make, and it will become your default setting.
Using the Settings Utility
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Copy Quality
Select a default quality for Black copies, and a default
quality for Color copies. Use a lower quality setting for fast
copies and less ink usage.
Copy Contrast
The Copy Contrast setting controls the lightness or
darkness of the copy. You can select a default contrast for
Black copies and one for Color copies.
Paper Type
The paper type makes a big difference, especially when
making color copies. Select the default paper type you plan
to use when you make black copies, and the paper type you
plan to use for color copies.
Default Mode
When the A3000 is powered on, or has been inactive for a a
few minutes, it will return to the defaults you select above.
You can also select which copy mode you use the most
often as your default mode.
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Chapter 2
Defaults
To reset all of the copy settings to the A3000 shipping
defaults, press this button.
Using the Settings Utility
Scan Settings
The Scan Settings window controls the scan type and
contrast and the Scan To list.
Scan To Menu
When you press the Scan button on the A3000, a Scan
To menu appears on the LCD display panel. The first
two menu entries are User Folder and Email. You can
add up to six (6) additional menu options for scanning
to your favorite applications.
Scan To User Folder
The first menu entry is always the User Folder. The
User Folder is where your scanned pictures are stored
after you scan them. Once scanned, they will be given
the filename of Month-Day-###.ext. For example,
the second file you scan on August 5th will be named
Aug-05-002.JPG (if you scanned to a JPEG file).
Using the Settings Utility
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By default, the User Folder is set to store scanned images
to the My Pictures folder, which is usually located in your
My Documents folder. You can change this to any folder
you wish. Type in a new folder name where you would like
your scanned files to be stored, or press the […] button to
browse for an existing folder.
Scan To Email
The second Scan To menu entry is always Email. To scan
to email, you must have an internet account and
connection, a valid email address, and an email program
that supports MAPI (such as Microsoft Outlook, Outlook
Express, Eudora, Netscape Mail, etc).
By default, the text file format TXT is used for emails.
Your documents will be scanned, converted by ReadIRIS,
and then placed into the body of your email message.
Note:
Be sure to read over any scanned text to verify its accuracy.
You can select a different default file type, such as JPG or
TIF. Your scanned files will be attached to the email
message.
Once scanned, your email program will start up. You can
then select recipients from your email address book, add a
subject, and type a message.
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Chapter 2
Scan To Applications
Using the Settings Utility
Once an image is scanned, the A3000 can launch your
favorite image processing applications. You can define
up to six (6) additional Scan To applications.
For each application, you must select an entry number,
a name to appear on the LCD menu, the path to the
application, and a file type. These are described below.
Scan To Entry
To store an entry, first select the number you wish to
assign to that entry. The number is used to order the
entry in the Scan To menu. Entry #1 is displayed first.
Display Name
Once you've chosen a number, give the entry a name.
This name can be up to 16 characters, and will be
displayed on the A3000 LCD panel.
Application
Type the path of the application program you want to
use to edit or view the scanned image. To browse for a
program, click on the […] browse button.
File Type
Select a file type that is compatible with the program.
Scanned files can be stored in one of three popular
image file types:
BMP: the standard Windows bitmap file
TIF: the TIFF file format
JPG: the JPEG file format
or one of two text formats:
TXT: a generic ASCII text file
RTF: the Rich Text Format used by word processors
Using the Settings Utility
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Note:
ReadIRIS must be installed to convert your scanned files into the
text (TXT) or word processing (RTF) formats. ReadIRIS is
normally installed as part of the A3000 software installation.
Select a file type that is compatible with your selected
application. For graphics programs like Paint or Adobe
Photoshop, choose one of the graphics file formats (BMP,
TIFF, or JPG). For word processing programs like
Microsoft Word, choose TXT or RTF.
Clearing an Entry
To clear an entry of all information, first select the entry
number you wish to clear and then press the Clear button.
Scan Type
By default, the A3000 performs normal resolution color
scans. You can change the default scan type to three
different black settings and three different color settings.
Choose the type of scan you expect to usually make.
Scan Contrast
The contrast setting controls the lightness or darkness of
the scan. Use the contrast to lighten or darken your scans if
needed.
Defaults
To reset all of the scan settings to the A3000 shipping
defaults, press this button.
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Chapter 2
3
Printing
Printing
This chapter provides some basic steps for printing a
document. The exact steps for printing from different
software applications may vary. Refer to your software
application's user manual for detailed printing steps.
Loading paper
First, you will need to load paper for printing.
Place up to 100 sheets of paper (depending on
thickness) against the right side of the input tray, with
the print side facing you.
If this is the first time you have loaded paper into the
printer, or you have changed paper sizes, you will need
to adjust the paper guide. To adjust the guide:
a Press down on the two input tray latches, and lower
the input tray.
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Printing • 17
b Load the paper, squeeze the release tab and slide the
paper guide to the edge of the paper.
Important:
Raise the input tray and press it firmly against the back
of the A3000.
Ensure both latches are securely fastened. Otherwise, you may
experience misfeeds or paper jams.
Printing a document
To print a document:
Note:
Start a program and create a document, or open an existing
document that you want to print.
Open the program's File menu.
Select Print… or Print Setup from the File menu. Make
sure the Compaq A3000 is selected as your printer. If it
isn't, select it now.
When installed, your A3000 is initially set as the default printer.
Click Properties or the Setup button if you want to change
the settings that are appropriate for printing that document.
5 Select OK to close the Properties dialog box.
6 Select OK to print after making any necessary changes to
your print settings.
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Chapter 3
Accessing the Control Program
Printing
To monitor job status, install, align or clean cartridges,
or change other options, access the Compaq A3000
Control Program:
Click on the Windows Start menu button:
Start > Programs > Compaq A3000 >
Compaq A3000 Control Program.
-or2
Note:
Right click on the A3000 Monitor icon in the bottom
right corner of the taskbar (the system tray), then select
Control Program from the menu that appears.
See “Using the Control Program” on page 39 for more
information on using the Control Program.
Changing the Printer Properties
Most Windows software applications allow you to
make changes to the printer properties. The properties
are the settings used when you print. This includes
settings that determine how a print job looks, such as
page size, paper orientation, and margins. Settings
changed in the software application will temporarily
override settings made in the printer driver.
Printing
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To change the default printer properties for all applications,
access the Printer Properties from the Settings Utility. You
can do this two ways:
Left click on the A3000 Monitor icon in the system tray.
Click on the Print button, and then click on the Properties
button to view the Printer Properties.
-or-
Right click on the A3000 Monitor icon, and select
Properties from the displayed menu.
Paper
Use the paper tab to select what size of paper you have in
your printer, the orientation, the number of copies to print,
etc.
You can also reverse the printing order of your document
pages. The first page of your document will be on top of
the stack in the paper exit tray. If you choose to collate
your document, multiple copies of a multi-page document
will be printed such that the documents are grouped
together, rather than the pages.
Note:
See the next section for information on loading specialty papers.
Document/Quality
The Document/Quality tab controls the paper type, such as
plain, coated, and glossy. It also controls the quality
(resolution) of the printing. Higher resolutions print better,
but take longer and consume more ink.
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Chapter 3
Loading specialty papers
Make sure:
10 envelopes
• The print side is facing you and
the paper guide is adjusted
against the side of the envelopes.
• The stamp location is in the
upper left corner.
• The envelopes are loaded
vertically against the right side of
the rear input tray.
10 greeting cards,
index cards, postcards, or photo cards
• The print side is facing you and the paper guide is
adjusted against the side of the cards.
• The cards are loaded vertically against the right side
of the sheet feeder.
25 sheets of photo
paper or photocards
• The glossy or coated side is facing you.
• The paper guide is against the side of the paper.
20 sheets of banner
paper
• You place the banner paper
behind the printer. Then bring
the unattached edge of the first
page over the printer and into
the sheet feeder.
• The paper guide is against the
side of the paper.
Note: Make sure you
select Banner or Banner A4 paper size in the
Printer Properties. For
help, see page 22.
10 transparencies
• The rough side of the transparency is facing you
(smooth side down).
• The paper guide is against the edge of the
transparencies.
100 sheets of customsized paper
• The print side is facing you and the paper guide is
against the side of the paper.
• Your paper size fits within these dimensions:
- Width: 3.0 in. to 8.5 in. (76 mm to 215.9 mm)
- Length: 5.0 in. to 17.0 in. (127 mm to 432 mm)
25 iron-on transfers
• You load the iron-on transfers following the
instructions on the package.
• The paper guide is against the side of the iron-on
transfers.
Printing
Load up to:
Printing
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Choosing settings for specialty papers
When your printer software was installed, the Printer
Properties settings were set to the default settings. Use the
default settings for printing most documents on plain paper.
To change your printer settings for printing on specialty
papers, use the following table:
When you are
printing on this
specialty paper:
Click this Printer
Properties tab:
Envelopes
Paper
To make these selections:
From the Paper Size area, scroll to
select the appropriate envelope
size.
Note: Many applications are designed
to override the envelope settings in
Printer Properties.
Greeting cards,
index cards, or
postcards
Photo, glossy or
coated papers
Document/Quality
From the Paper Type area, select
Greeting Card Stock.
Paper
Select the appropriate Paper Size
setting.
Document/Quality
From the Paper Type area, select
Glossy/Photo Paper.
Notes:
• For the best possible photo quality,
print with a photo and color
cartridge combination in your
printer. For help installing a
cartridge, see page 40.
• When printing photos, remove
each photo as it exits from the
printer and allow it to dry before
stacking.
Sheets of customsized paper
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Chapter 3
Paper
From the list of Paper Sizes, scroll
to select Custom. Enter the dimensions for your custom paper size.
For help, see “Loading specialty
papers” on page 21.
When you are
printing on this
specialty paper:
Click this Printer
Properties tab:
Banner paper
Paper
From the list of Paper Sizes, select
Banner or Banner A4.
Iron-On transfers
Document/Quality
From the Paper Type area, select
Iron-On Transfer.
To make these selections:
Printing
Note: We recommend printing on
plain paper before printing on the
actual iron-on transfer.
Transparencies
Document/Quality
From the Paper Type area, select
Transparency.
Select Normal 600dpi or High
1200dpi Print Quality.
Note: When printing transparencies,
remove each transparency as it exits
from the printer and allow it to dry
before stacking.
Printing
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Chapter 3
4
Copying
Copying
The Compaq A3000 offers two ways to copy a
document. You can copy:
• Using black only
• Using full color
You can copy a document even while your A3000 is
printing a previous print job. Your copies will print
after the job has completed printing.
Likewise, you do not have to wait for your copy to
finish printing before starting another copy. The A3000
will beep when it has finished scanning. This is your
signal that it is safe to place another document on the
scanner for copying.
Your copies are stored in memory while they wait for
the printer. If the memory becomes full, you will have
to wait for some of the printing to complete before
making more copies.
Important:
The scanner is locked for shipping. Make sure you have
unlocked the scanner before you attempt any scanning
operations. For instructions on unlocking the scanner, See
“Unlocking and locking the scanner” on page 45.
Positioning the document
The Compaq A3000 can copy items in a range of
thicknesses, from thin items (such as a sheet of paper, a
magazine, or a photograph), to thicker items (such as a
book).
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Copying • 25
Positioning a thin document
To scan a thin document, such as a sheet of paper or
photograph:
• Lift the top cover of the A3000.
• Place your document face down on the glass. Align it
along the left and top edges, so it occupies the corner.
• Close the top cover.
Positioning a thick item
To scan a thick item, such as a book or other object:
• Lift the top cover of the A3000 until it is at a 90 degree
angle. The cover will be straight up and down.
• Pull the cover gently upward. The cover will pull out of
the hinge slots in the back. Gently store the cover on a
nearby table or desk.
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Chapter 4
Caution:
Copying
• Place your document face down on the glass. Align it
along the left and top edges so it occupies the corner.
• When you have completed your scan, replace the
cover by sliding the cover hinges into their slots.
While the cover is removed, do not look directly at the
scanner lamp. The light can be bright for your eyes. Always
use the scanner cover when possible.
Basic Copying
To make a single copy with the default settings, simply
press the Start button.
The current settings are displayed on the LCD panel of
the A3000. The below display indicates that one color
normal copy will be made if you press the Start button.
# Copies
Copy Mode
Copy Quality
You can customize the default settings of your A3000
to fit your needs. See “Using the Settings Utility” on
page 9.
Note:
If you have not scanned or copied any documents within the
previous 30 minutes, there will be a delay of approximately
one minute while the scanner warms up. Otherwise, the copy
will proceed immediately.
Making multiple copies
Before you press the Start button, use the Up and Down
arrows to adjust the number of copies you wish to
make. The default is always one (1) copy, and the
maximum you can select is 99. Hold down the arrow
button to change your copy count in steps of 5.
Copying
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27
Changing the copy mode
The LCD will display the current copy mode, either
BLACK or COLOR. To change the mode, press either the
Black Copy or Color Copy button.
Note:
Once you are in the BLACK copy mode, pressing the Black Copy
button will make a black copy, just as if you had pressed the
Start button. Likewise, pressing the Color Copy button while in
the COLOR copy mode starts a color copy.
Adjusting the quality
You can select from three different copy qualities for each
copy mode.
To adjust the quality of your copies:
Press the Menu button until Quality: appears on the LCD.
Use the Up and Down arrow buttons to make your
selection. Choose from Draft, Normal, or Best.
When finished, you can press the Start button to make
your copies, or press the Menu button again to change
additional settings (described below). Press the Cancel
button to cancel the copy operation altogether.
Use Draft quality for quick copies, Normal quality for a
good balance between speed and quality, and Best quality
for the best copies you can make.
Note:
The Best quality setting will take longer to print, but the printing
quality is excellent.
Additional copy settings
To help you make the best quality copies possible, the
A3000 allows you to adjust several other copy settings.
Your copy settings will remain for a couple of minutes
after the last copy completes printing. This allows you to
continue making copies with the same settings. If there is
no activity, the settings will revert to the defaults.
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Chapter 4
Adjusting the contrast
If you need to lighten or darken your copy, use the
contrast setting. To adjust the contrast:
Press the Menu button until Contrast: appears on the
LCD display.
Use the Up and Down arrow buttons to decrease or
increase the contrast. A contrast bar will display the
current contrast value...a smaller bar indicates a lighter
copy, and a larger bar indicates a darker copy.
When finished, you can press the Start button to make
your copies, or press the Menu button again to change
additional settings. Press the Cancel button to cancel
the copy operation altogether.
Copying
Changing the size
Normally, your copies will be the same size as the
original document (a value of 100%). You may want to
reduce or enlarge your copies. The A3000 can create
copies that are 25% to 400% of the original size.
To adjust the copy size:
Press the Menu button until Size: appears on the LCD
display.
Use the Up and Down arrow buttons to decrease or
increase the size. Each press of the button will decrease
or increase the size in steps of 1%. Hold the button
down to adjust the size in steps of 10%.
When finished, you can press the Start button to make
your copies, or press the Menu button again to change
additional settings. Press the Cancel button to cancel
the copy operation altogether.
Copying
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Using different paper types
The quality of your copies will depend on the type of paper
you use. In most cases, you will use plain copy paper. If
you use glossy paper (for photos) or transparencies, you
should change the A3000 paper type setting. To change the
paper type:
Press the Menu button until Paper: appears on the LCD
display.
2 Use the Up and Down arrow buttons to select your paper
type, either Plain, Glossy, or Transp. (for Transparency).
Note:
The Glossy paper type is only available when using the Color
Copy mode.
Note:
When finished, you can press the Start button to make
your copies, or press the Menu button again to change
additional settings. Press the Cancel button to cancel the
copy operation altogether.
For more information on paper types, See “Loading specialty
papers” on page 21.
Copy paper size
By default, the A3000 is set to use Letter sized (8 1/2” x
11”) paper for copies. To change the copy paper size
setting:
Note:
Although you can print on other paper sizes, these are the only
two paper sizes supported for making copies.
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Chapter 4
Press the Setup button. The first menu will be Copy Size.
Use the Up and Down arrow buttons to select your copy
paper size, either LTR for Letter size, or A4 for the A4
paper size.
When finished, you can press the Start/Yes button to make
your paper size selection, or press the Menu button again
to view additional setup menus. Press the Cancel/No
button to retain your original paper size setting.
5
Scanning
Scanning
The Compaq A3000 offers two ways to scan a
document. You can scan:
• Using your computer
• Using the Scan button
You can scan a document while your A3000 is printing
a previous print job, but not while you are making
copies. Making copies requires the use of the scanner.
The driver supports scanning from the bundled
applications on the CD as well as all your favorite
scanning programs.
Important:
The scanner is locked for shipping. Make sure you have
unlocked the scanner before you attempt any scanning
operations. For instructions on unlocking the scanner, See
“Unlocking and locking the scanner” on page 45.
Positioning the document
The Compaq A3000 can scan items in a range of
thicknesses, from thin items (such as a sheet of paper, a
magazine, or a photograph), to thicker items (such as a
book).
Positioning a thin document
To scan a thin document, such as a sheet of paper or
photograph:
• Lift the top cover of the A3000.
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Scanning • 31
• Place your document face down on the glass. Align it
along the left and top edges, so it occupies the corner.
• Close the top cover.
Positioning a thick item
To scan a thick item, such as a book or other object:
• Lift the top cover of the A3000 until it is at a 90 degree
angle. The cover will be straight up and down.
• Pull the cover gently upward. The cover will pull out of
the hinge slots. Gently store the cover on a nearby table
or desk.
• Place your document face down on the glass. Align it
along the left and top edges, so it occupies the corner.
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Chapter 5
• When you have completed your scan, replace the
cover by sliding the cover hinges into their slots.
Caution:
Scanning
While the cover is removed, do not look directly at the
scanner lamp. The light can be bright for your eyes. Always
use the scanner cover when possible.
Scanning with the computer
To scan and save files on the PC, the Compaq A3000
provides a standard TWAIN interface for scanning
documents.
TWAIN is a common scanner interface supported by
many application programs. Because the A3000
supports TWAIN, it is compatible with a wide range of
software.
Note:
The Kodak Imaging for Windows program comes standard
with Windows. Use it for your simple scanning needs.
To perform a scan using the Imaging utility, complete
the following steps:
Place the document on the scanner glass, as described
in Positioning the Document above.
Start Kodak Imaging from the Windows Start menu:
Select Start > Programs > Accessories > Imaging
Open the File menu and choose the Select Device...
menu option. Make sure that the selected scanner is set
to Compaq A3000 USB.
Open the File menu again and choose Scan New (or
Acquire Image if you are running Windows 2000).
Scanning
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33
5
The Compaq A3000 scanning dialog will appear, as shown
below.
Optionally, you can select the Preview button. This will
perform a quick preview scan of your document. Once the
preview is complete, you can move and size the dashed box
to select the exact area of your document you wish to scan.
Push the Scan button to perform the scan.
Note:
Pay attention to the Image Size indicated on the dialog. Large
scan areas and/or resolutions above 300 DPI require additional
memory and disk space, and will take longer to process. To
minimize this, use the Preview button first. Then select only the
area you need to scan, and don’t use a resolution above 300 DPI
unless you know you require it.
Scanning with the scan button
To perform a scan using the Scan button, complete the
following steps.
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Chapter 5
Place the document on the scanner glass, as described in
“Positioning the document” on page 31.
Press the Scan button.
3
Note:
Scanning
Select the Scan To destination. Use the up and down
arrow buttons to cycle through the available choices.
For a full description of the scan destinations, see
below.
Press Start.
The A3000 will then contact your computer and
perform the scan.
If you have not scanned or copied any documents within the
previous 30 minutes, there will be a delay of approximately
one minute while the scanner warms up. Otherwise, the scan
will proceed immediately.
You can scan to a folder, scan to email, or scan to an
application, as explained in the following sections.
Scanning to a folder
The first Scan To destination is your User Folder. This
is initially your My Pictures folder, located in your
My Documents directory. You can change your user
folder and default file type with the Settings Utility.
Note:
Simply press the Scan button twice to scan your document to
your User Folder, using the settings you selected with the
Settings Utility.
Scanned file names
Once scanned, scanned files will be given the filename
of Month-Day-###.ext, where ### indicates the
number of the image scanned that day. For example,
the second image scanned on August 5 would be
named Aug-05-002.JPG.
The file extension depends on the file type selected for
your scan.
Scanning
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35
Scanning to Email
The second Scan To menu destination is Email. This
option will scan documents directly into your email
program, and either convert the document to text for
editing, or attach the documents as graphic images.
To use this option, you must have an email program
installed on your computer, and it must support MAPI (a
special mail interface). Examples of MAPI email programs
include Microsoft Outlook Express, Microsoft Outlook, and
Eudora. Also, you must have an internet account and an
email address.
By default, Scan To Email uses the TXT file type. This will
convert your scanned documents to ASCII text and place
the text in your email program for editing. If you select
another file type with the Settings Utility, your documents
will be scanned using the file type you choose and attached
to you email message.
Once your document is scanned, your email program will
launch. The document text will be added or the scanned
images will be attached. Simply enter a subject, select your
recipients from your email address book, and send!
Note:
Read over the scanned text for formatting or editing mistakes.
The character recognition does a great job of converting
characters, but the quality of conversion will depend on the
document being scanned.
A copy of your document will be stored in your User
Folder. See the previous Scan to a Folder section for a
description of the file naming convention used.
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Chapter 5
Scanning to applications
Scanning
The remaining Scan To menu options are for defining
your own Scan To destinations. You can define up to
six (6) applications, numbered 3 through 8.
For instance, you can add Microsoft Paint to the menu
and scan to BMP files for editing, add Microsoft Word
and scan to the RTF format for word processing, or
scan to a program like MediaBrowser 2000 and upload
your images to the internet!
Once your document is scanned, the application
program will automatically launch and will load the
scanned document.
Note:
See “Scan To Menu” on page 13 for information on setting
up your Scan To destination menu.
Adjusting scanner settings
When using your computer to scan, the scanner settings
are controlled by the application you are using. If the
application uses the TWAIN dialog, you can control
the resolution, contrast, brightness, and more.
When scanning with the A3000 Scan button, your scan
settings are controlled by the Settings Utility. See
“Scan Settings” on page 13 for more information.
Scanning
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Chapter 5
6
Maintaining your A3000
Maintaining your A3000
Using the Control Program
The Control Program lets you monitor your A3000 and
install or replace print cartridges. To open the Control
Program from the Start menu, click:
Start > Programs > Compaq A3000 >
Compaq A3000 Control Program
Then Click the...
Cartridges tab to:
Status tab to:
• Monitor the status of your
print job.
• Cancel your print job.
• Print a test page.
•
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•
Install or replace print cartridges.
Align print cartridges for best print quality.
Clean the print nozzles.
View cartridge part numbers and order
supplies from Compaq’s Web site.
About tab to
find the printer
software version
and copyright
information.
Options tab to
enable/disable various
printer software
functions, such as
sound effects and
buffer mode.
Note:
Help button to
access the printer
driver help.
You can also access the Control Program by right clicking
on the Compaq A3000 Monitor icon in your system tray.
Maintaining your A3000
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39
Installing or replacing print cartridges
Black Cartridge
(on right side)
• Standard Yield
P/N 12A1970
• High Yield
P/N 12A1975
Color Cartridge
(on left side)
• Standard Yield
P/N 12A1980
• High Yield
P/N 12A1985
Photo Cartridge
(replaces Black
on right side)
• P/N 12A1990
Make sure the Power is On (the LCD display is not blank).
Lower the front cover. The ink cartridge carrier moves to
the center loading position unless the printer is busy.
Front
cover
Ink cartridge
carrier in the
loading position
Remove the old print cartridge. Store or dispose of the old
cartridge.
Install the replacement cartridge in the printer:
If you are installing
a new cartridge,
remove only the
sticker and the tape
from the bottom of
the print cartridge.
Insert the
replacement print
cartridge into the
print cartridge
carrier.
Push back firmly
on the cartridge
until it snaps
securely into
place.
Warning:
DO NOT touch
the gold contact
area of the print
cartridge.
Note: For the best possible photo quality, print with a photo
and color cartridge combination in your printer.
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Chapter 6
Close the front cover.
6
Maintaining your A3000
From the A3000 control panel, use the Yes/Start and
No/Stop buttons to answer the questions displayed on
the LCD. You will need to know:
a If you replaced the left or right cartridge
b The type of cartridge installed (color, black, or
photo)
c If it was a new cartridge, and if so, is it Standard or
High Yield capacity
If you installed a new cartridge, an Alignment page
will print. Follow the instructions on the LCD screen to
complete the cartridge installation. For help, see the
next section.
Improving print quality
If your print quality is not satisfactory, you may need to
align your print cartridges or clean the print nozzles.
Aligning print cartridges
Load plain paper in the printer.
Print an alignment page using the front control panel:
a Press the Setup button.
b Press the Menu button until Cartridge Align?
appears.
c Press the Start/Yes button.
Alternately, from the Control Program’s Cartridges
tab, select Align Cartridges. For help, see page 39.
An alignment test page will be printed. The test page
has several alignment patterns, depending on the
cartridge combination installed. Each pattern has a
number under it.
Maintaining your A3000
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41
The test page that prints is similar to the one shown below:
In this example, in
alignment group A, 16
comes closest to
forming a straight line.
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Chapter 6
From each alignment group on the test page, find the
number under the alignment pattern that comes closest to
forming a straight line.
For example, in sample group A, the arrow points to the
pattern that comes closest to forming a straight line.
Enter the pattern numbers from the printed test page that
come closest to forming a straight line:
a If aligning from the control panel, use the Up/Down
buttons to change the value for the displayed letter.
Press Menu to move to the next letter.
b If alignment was initiated from the PC, then enter the
numbers for all the patterns into the Align Cartridges
dialog box, then click OK..
Cleaning print nozzles
Cyan, magenta,
yellow, and
black purge
lines (shown
here in black
and white) print
when ink is
forced through
the print
nozzles to
unclog them. If
any of these
colors do not
print, you may
need to replace
your print
cartridge.
Maintaining your A3000
Load plain paper in the printer.
From the Control Program’s Cartridges tab, select
Clean Print Nozzles. For help, see page 39.
Alternatively, you can use the front panel to clean the
cartridges:
a Press the Setup button.
b Press the Menu button until Cartridge Clean?
appears.
c Press the Start/Yes button.
The printer feeds a sheet of paper and prints a nozzle
test pattern similar to the one below:
Broken lines at
the top of the
page indicate
clogged nozzles.
Unbroken lines at
the bottom of the
page indicate the
nozzles were
cleaned.
Compare the diagonal line above the printed bars to the
diagonal line below the printed bars. Look for a break
in the diagonal lines above the printed bars. A broken
line indicates clogged nozzles. If the bottom line still
has breaks, run the test up to two more times.
• If the print quality is satisfactory after running the
test three times, the print nozzles are clean. You
do not need to complete the remaining steps.
Maintaining your A3000
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43
• If the print quality of both lines is not satisfactory
after running the test three times, wipe the print
cartridge nozzles. For help, see the next section.
Wiping print nozzles and contacts
If print quality does not improve after cleaning the print
nozzles (see page 43), you may need to wipe dried ink from
the nozzles.
The nozzles are located on the bottom of the ink cartridge.
To desolve any dried ink, hold a damp cloth against the
nozzles for about three (3) seconds. Gently blot and allow
to dry.
To clean the contacts on the back of the cartridge, gently
blot with a damp cloth and allow to dry before replacing.
Preserving print cartridges
To ensure the longest life from your print cartridges and
optimum performance from your A3000:
• Keep a new print cartridge in its packaging until you are
ready to install it.
• Do not remove a print cartridge except to replace, clean,
or store it in an air-tight container. The print cartridge
will not print correctly if removed from the A3000 and
left exposed for an extended period of time.
• If a print cartridge runs out of ink, leave the empty
cartridge in the A3000 until you are ready to replace it.
Printing with one of the print cartridge carriers empty
may reduce the life of your printer.
Compaq does not recommend the use of refilled cartridges.
Refilling cartridges can affect print quality and cause
damage to the A3000. For best results, use Compaq
recommended supplies. Compaq’s Limited Warranty does
not cover repair of failures or damage caused by a refilled
cartridge.
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Chapter 6
Unlocking and locking the scanner
Maintaining your A3000
When the A3000 is shipped, the scanner is locked to
prevent movement and possible damage. Before you
can use the scanner or make copies, it must be
unlocked.
To unlock or lock the scanner:
Note:
Turn the power Off by pressing the Power button.
Open the front door.
In the upper-left hand corner there is a sliding lever:
a To unlock the scanner, push the lever inward
(away from you) until it stops.
- or b To lock the scanner, pull the lever toward you until
it stops.
Press the Power button to turn the power back On.
The scanner should be locked during transportation or
shipping.
Cleaning the scanner glass
Over time, the scanner glass may become dirty. To
ensure the best quality scans, wipe the scanner glass
with a soft clean cloth to remove dust or other debris.
Caution:
Never put water or spray glass cleaner directly on the
scanner glass! If you need to remove a stubborn smudge,
slightly dampen your cloth with water or glass cleaner first,
then apply only the cloth to the glass.
Maintaining your A3000
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45
Preparing the A3000 for shipment
If you need to transport or ship the A3000, please make
sure you:
• Remove both print cartridges. For instructions, See
“Installing or replacing print cartridges” on page 40.
• Lock the scanner. For instructions, See “Unlocking and
locking the scanner” on page 45.
• Place the unit in its original packaging. If that is not
possible, use a large box and plenty of packing material.
• Remember to reinstall the print cartridges after
unpacking.
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Chapter 6
7
Troubleshooting
Troubleshooting
This section presents procedures for resolving
operational errors, and explains what you can do to
solve them. Select a category from the list in the left
margin that best describes your problem.
When your A3000 is not working properly, first make
sure that:
• The power supply is plugged into the A3000 and a
properly grounded electrical outlet.
• The power is turned On.
• The USB cable is plugged into the A3000 and your
computer.
Prints slowly or doesn’t print
Your A3000 and your computer may not be able to
communicate properly. The following events also
indicate communications problems:
• Print cartridge ink level indicators on the Status or
Cartridges tabs of the printer’s Control Program are
shaded.
• Error messages (such as Paper Out) and job progress
information do not display on your computer screen.
• The Settings Utility icon displays a red “X”.
Before proceeding, verify that:
• The software is installed correctly. For help, see
“Installing the software” on page 4.
• The USB cable is securely attached to both the
A3000 and the personal computer.
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•
Troubleshooting • 47
• The A3000 is plugged in and turned On.
• Your printer port is set to a USB port. To check your
printer port and change it if necessary:
1 From the File menu of your software application,
select Print.
2 Check your printer port in the Where area.
If you are still experiencing problems:
3 Unplug the power cable from the A3000, wait 10
seconds, and plug it back in.
4 Restart Windows.
A blank page ejects after appearing to print
• Make sure your ink cartridges are installed.
• Make sure you have removed the transparent tape
covering the bottom of the ink cartridges. For help, see
page 40.
• Make sure your Compaq A3000 is set as the default
printer.
Prints very slowly
If you are printing photos or your document contains
graphics, it may take longer to print than regular text.
• Close any open applications not in use.
• Decrease your print quality setting.
• Consider purchasing more memory, or increasing the
virtual memory for your computer.
Does not print, or printer is offline
Make sure:
• The printer is turned On and the paper is loaded
correctly.
• The USB cable is securely connected.
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Chapter 7
• The A3000 is set as the default printer.
Troubleshooting
• The print job is not being held or paused in the print
queue. To check the printer status:
1 From the Printers folder, double-click the
Compaq A3000 icon.
2 Click the Printer menu and make sure no
check mark appears next to the Pause
Printing option.
• Print a test page. If the test page prints, the printer is
functioning properly. Check your application.
Test page does not print
Make sure:
• Your ink cartridges are properly installed, (see
page 40).
• The A3000 is set as the default printer.
Paper misfeeds or jams
This section describes ways to fix paper misfeeds and
paper jams.
Paper misfeeds or multiple sheets feed
Make sure:
• You are using a paper recommended for inkjet
printers.
• You do not force the paper down into the A3000
when you load it. Align the top of the paper with the
paper alignment guides on the paper support.
• You do not load too much paper in the sheet feeder.
Depending on the thickness of your paper, the sheet
feeder can hold up to 100 sheets of paper.
Troubleshooting
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•
•
•
•
49
• The back sheet feeder tray is securely latched on both
sides. If you are not sure, open the tray by pressing on
both latches, and then close it again by snapping the tray
back into place.
• The left paper guide does not cause the paper to bow in
the sheet feeder, and that it also prevents the paper from
moving side to side.
• The A3000 is on a flat, level surface.
There is a paper jam
Try removing the paper from the sheet feeder. If the paper
is lodged too far into the A3000 and cannot be removed:
a Press the Power button to turn the unit Off.
b Pull firmly on the paper to remove it. If you cannot
reach the paper, lower the front cover and pull the
paper out.
c Close the front cover.
If the paper has jammed in the paper input tray:
Open the tray by pressing down on both latches. For
help lowering the tray, See “Loading paper” on
page 17.
b Lowering the tray should give you enough access to
reach the paper.
c Close the the paper input tray by snapping it into place.
d Press the Power button to turn the A3000 On.
e Resend your document to print.
Envelopes or specialty papers do not feed
If regular paper feeds without problems, make sure:
• You are loading the envelopes correctly. For help, see
“Loading specialty papers” on page 21.
• You are using a supported envelope size, and it is
selected in Printer Properties.
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Chapter 7
• Your application is designed to print envelopes.
Check the user documentation that came with your
application.
Troubleshooting
Document prints with poor quality
This section describes ways to solve printing mistakes
and problems with poor print quality.
Print quality is poor at the edge of page
The A3000 cannot print in the extreme margins of a
page. Use these minimum settings:
• Left and right margins:
6.35 mm (0.25 in.) each for all paper sizes except A4
For A4 size paper - 3.37 mm (0.133 in.) each
• Top and bottom margins:
Top - 1.7 mm (0.067 in.)
Bottom - 12.7 mm (0.5 in.), and 0.75 in. for color
Vertical straight lines are not smooth
To improve the print quality of vertical straight lines in
tables, borders, and graphs:
• Select a higher print quality setting.
• Test the cartridge alignment. For help, see page 41.
• Clean the print nozzles. For help, see page 43.
Print is too dark or smudged
Make sure:
• The Paper Type setting in the Printer Properties
matches the paper type loaded.
• The paper is straight and unwrinkled.
• The ink is dry before you handle the paper.
Troubleshooting
•
•
•
•
•
51
• The print quality setting is appropriate for the paper
type. If you are printing on regular paper, select Black
Normal or Color Normal.
• The print nozzles are clean . For help, see page 43.
Printed pages have alternating bands of light
and dark print (intermittent printing)
• Make sure Enable Buffer Mode is selected on the
Options tab of the Control Program.
• Select the High 1200dpi Print Quality setting on the
Document/Quality tab of Printer Properties.
• Your printer may have communications problems. For
help, see page 47.
The selected printer settings changed
• When you change printer settings from your application,
the settings apply only to the specific document you
opened with that application. To make the settings apply
to all documents, change the settings from Windows or
the Settings Utility. For more information, see page 19.
• The settings in your application may override the Printer
Properties settings. Check the documentation that came
with your application for more information.
Printed colors differ from colors on the screen
• Check the ink level graphic on the Cartridges tab of the
Control Program. An ink cartridge may be out of ink or
low on ink.
• Use a different brand of paper. Every paper brand
accepts ink differently and prints with slight color
variations.
• Clean the print nozzles. For help, see page 43.
52
•
•
•
•
•
Chapter 7
Colors on the printout are faded
Troubleshooting
• Check the ink level graphic on the Cartridges tab of
the Control Program. Your print cartridge may be
low on ink.
• Clean the print nozzles. For help, see page 43.
• Wipe the print nozzles and contacts if the colors still
seem faded. For help, see page 44.
Transparencies, photos, and envelopes
This section describes ways of solving problems with
transparencies, photos, or envelopes.
Envelopes or specialty papers do not feed
For help, see page 50.
Glossy photo papers or transparencies stick
together
• Remove each page as it exits the printer and allow it
to dry before stacking.
• Use a transparency or photo paper designed for an
inkjet printer.
Transparencies or photos contain white lines
• From the Printer Properties, select the High Quality
1200dpi setting.
• Your print nozzles may need cleaning. For help, see
page 43.
Troubleshooting
•
•
•
•
•
53
Error messages
For some problems, an error message will be displayed on
the A3000 LCD. These messages, and their possible
solutions, are described below.
PAPER JAM
For help, see “Paper misfeeds or jams” on page 49.
ADD CARTRIDGES
No cartridges are installed. Open the front cover and install
new cartridges. For help, see "Installing or replacing print
cartridges"on page 40
INK LOW
Your print cartridge is running out of ink. Purchase a new
print cartridge.
SYSTEM BUSY
An alignment or cleaning page is being printed, or other
system maintanence is being performed. Wait for the task
to complete before starting a new job.
MEMORY FULL
No more copy jobs will be started until the memory
becomes available. Your A3000 can queue many copies
ahead of the printer. Wait until some of the pages have
completed printing before copying more pages.
PROGRAM SCAN TOs
The Scan To menu is created by your computer. If the
A3000 has not been attached to a PC with the Settings
Utility installed, the Scan To menu will be blank.
• Make sure the USB cable is connected and the A3000
software has been installed.
54
•
•
•
•
•
Chapter 7
Troubleshooting
• Run the A3000 Settings Utility. If it is already
running, right-click on the icon in the system tray
and select Shutdown before running it again.
For help in programming your Scan To menu, See
“Scan To Menu” on page 13.
WAITING FOR PC
You have initiated a task that requires assistance from
the PC, such as pressing the Scan button. The A3000 is
waiting for the PC to wake up or become available.
It will wait for approximately two minutes. To stop
waiting before the timeout occurs, press the Cancel
button.
PC NOT AVAILABLE
You have initiated a task that requires assistance from
the PC, but the PC was not available. Make sure:
Your PC is On and is not in suspend mode. If you are
unsure, move the mouse. If you can see your mouse
moving, your PC is available.
The USB cable is connected to both the A3000 and
your computer.
PAPER OUT
You have run out of paper. For help, see “Loading
paper” on page 17
POWER DOWN ERROR
You must remove the power plug from the back of the
A3000 to clear this error. After unplugging the power
cord, follow these steps:
• Open the front door.
• Check for paper jams or other obstructions.
Troubleshooting
•
•
•
•
•
55
• Make sure the ink cartridges are correctly installed and
snapped into place.
• Verify the scanner lock (on the left) is in the unlocked
position.
• Close the front access door.
• Open the back paper input tray by pressing down on
both latches. Clear any paper jams and close the tray
again.
• Plug the power cord back in.
WARM UP
This is not an error. The scanner lamp is warming up after a
period of inactivity and will take less than a minute to
complete. Once the scanner is warm, your job will be
performed...no action is required.
UNLOCK SCANNER
When shipping or transporting the A3000, the scanner must
be locked. To use the scanner, however, it must be in the
unlocked position. Turn the power off, unlock the scanner,
and turn the power back on. See “Unlocking and locking
the scanner” on page 45.
SCAN MOTOR ERROR
Most likely the scanner is locked. Follow the procedure
above for the UNLOCK SCANNER message.
PRINTER ERROR: ##
You should solve this error in the same manner as the
POWER DOWN ERROR previously described.
If you are still experiencing difficulty after following those
steps, try removing one cartridge at a time to see if the
message goes away. If it does, try replacing the cartridge
with a new one.
56
•
•
•
•
•
Chapter 7
Appendix
• Notices
• Safety information
Electronic
emission notices
Federal
Communications
Commission (FCC)
compliance
information
statement
This equipment has been
tested and found to comply
with the limits for a Class B
digital device, pursuant to
Part 15 of the FCC Rules.
Operation is subject to the
following two conditions: (1)
this device may not cause
harmful interference, and (2)
this device must accept any
interference received,
including interference that
may cause undesired
operation.
The FCC Class B limits are
designed to provide
reasonable protection against
harmful interference in a
residential installation. This
equipment generates, uses
and can radiate radio
frequency energy and, if not
installed and used in
accordance with the
instructions, may cause
harmful interference to radio
communications. However,
there is no guarantee that
interference will not occur in
a particular installation. If
this equipment does cause
harmful interference to radio
or television reception,
which can be determined by
turning the equipment off
and on, the user is
encouraged to try to correct
the interference by one or
more of the following
measures:
• Reorient or relocate the
receiving antenna.
• Increase the separation
between the equipment
and receiver.
• Connect the equipment
into an outlet on a circuit
different from that to
which the receiver is
connected.
• Consult your point of
purchase or service
representative for
additional suggestions.
The manufacturer is not
responsible for any radio or
television interference
caused by using other than
Appendix
This section contains
information about:
recommended cables or by
unauthorized changes or
modifications to this
equipment. Unauthorized
changes or modifications
could void the user's
authority to operate this
equipment.
To assure compliance with
FCC regulations on
electromagnetic interference
for a Class B computing
device, use a properly
shielded and grounded cable.
Use of a substitute cable not
properly shielded and
grounded may result in a
violation of FCC regulations.
Any questions regarding this
compliance information
statement should be directed
to:
Compaq Computer Corporation
P. O. Box 692000
Mail Stop 510101
Houston, Texas 77269-2000
Or, call (281) 514-3333
Service and
Support
Please refer to your Limited
Warranty Statement for
information on how to obtain
service and support for your
product.
Appendix
•
•
•
•
•
57
Industry Canada
compliance statement
This Class B digital apparatus
meets all requirements of the
Canadian Interference-Causing
Equipment Regulations.
Avis de conformité aux
normes d’Industrie
Canada
Cet appareil numérique de la
classe B respecte toutes les
exigences du Règlement sur le
matériel brouilleur du Canada.
European Community
(EC) directives
conformity
This product is in conformity
with the protection
requirements of EC Council
directives 89/336/EEC and
73/23/EEC on the
approximation and
harmonization of the laws of
the Member States relating to
electromagnetic compatibility
and safety of electrical
equipment designed for use
within certain voltage limits.
A declaration of conformity
with the requirements of the
Directive has been signed by
the the assigned parties within
Compaq Computer
Corporation.
This product satisfies the Class
B limits of EN 55022 and
safety requirements of EN
60950.
58
•
•
•
•
•
Appendix
Japanese VCCI Notice
The United Kingdom
Telecommunications
Act 1984
This apparatus is approved under
the approval number
NS/G/1234/J/100003 for the
indirect connections to the public
telecommunications systems in
the United Kingdom.
Energy Star
The EPA ENERGY STAR
Computers program is a
partnership effort with
computer manufacturers to
promote the introduction of
energy-efficient products and
to reduce air pollution caused
by power generation.
Companies participating in this
program introduce personal
computers, printers, monitors,
or fax machines that power
down when they are not being
used. This feature will cut the
energy used by up to 50
percent. Compaq is proud to be
a participant in this program.
As an Energy Star Partner,
Compaq Computer
Corporation has determined
that this product meets the
Energy Star guidelines for
energy efficiency.
Power supply
information
If your power supply fails,
replace it with the Compaq
replacement part or other UL
LISTED Direct Plug-In Power
Unit marked “Class 2" and rated
30 Vdc at 830 mA.
Safety information
• If your product is NOT
marked with this symbol
it MUST be connected to an
electrical outlet that is
properly grounded.
• The power cord must be
connected to an electrical
outlet that is near the product
and easily accessible.
• Refer service or repairs, other
than those described in the
operating instructions, to a
professional service person.
• This product is designed,
tested, and approved to meet
strict global safety standards
with the use of specific
authorized components. The
safety features of some parts
may not always be obvious.
The printer manufacturer is
not responsible for the use of
other replacement parts.
Index
Index
about the software 2
add cartridges 54
add new hardware wizard 4
aligning
cartridges 41
applications
scan to 15, 37
arrow buttons 7
banding 52
banner paper
loading 21
settings 23
beeps
while copying 25
black copy button 7
blank page 48
BMP file
defined 15
buttons
described 7
cancel
add new hardware 4
cancel button 7
cards
loading 21
settings 22
cartridge
part numbers 40
cartridges
aligning 41
installing 40
preserving 44
refilling 44
removing 40
replacing 40
CD
software 2
cleaning
print nozzles 43
scanner glass 45
color copy button 7
connecting
USB cable 47
connection
power 5
USB 5
contacts, print nozzle 44
contrast
copy 12, 29
scan 16
control panel 6, 7
Control Program
accessing 19
using 39
copy
contrast 12, 29
default mode 12
paper size 29
paper type 12
quality 12, 28
copy paper
size 30
copy settings
defaults 11
copying 25
basic 27
multiple 27
thick items 26
thin documents 26
while printing 25
cover
removing 26, 32
custom paper
loading 21
settings 22
default
copy contrast 12
copy mode 12
copy quality 12
copy settings 11
paper type 12
print settings 11
scan settings 13
default settings 9, 16, 22
document
positioning 25, 31
printing 18
properties 20
door
front 6
down button 7
email 13, 36
required software 16
scan to 14
supported programs 14
•
•
•
•
Index • 59
Energy Star 58
entry
scan to 15
envelopes
loading 21
settings 22
error
add cartridges 54
ink low 54
memory full 54
paper feeding 50
paper jam 50, 54
paper out 55
PC not available 55
power down 55
printer 56
printer offline 48
printing 47
program scan tos 54
scan motor 56
system busy 54
unlock scanner 56
waiting for PC 55
warm up 56
error messages
troubleshooting 54
exit tray
extending 6
file types
defined 15
supported scan to 15
filenames
of scanned files 13, 35
foils
loading 21
settings 23
folder
scanning 35
form feed button 7
front door 6
60
•
•
•
•
•
Index
glass
cleaning 45
glossy paper 30
greeting cards
loading 21
settings 22
guide
paper 17
lamp
scanner 27, 33
latches
input tray 17
LCD
error messages 54
location 7
left cartridge 40
loading
banner paper 21
custom paper 21
envelopes 21
iron-on transfers 21
paper 17
specialty papers 21
transparencies 21
location
of buttons 7
of cartridges 40
of components 6
of power connector 5
of USB connector 5
locking
scanner 45
icon
red X 10, 47
images
size of scanned 34
improving print quality 41
index cards
loading 21
settings 22
ink cartridges
installing 40
ink low 54
input tray 6, 17
installing
print cartridge 40
software 4
intermittent printing 52
iron-on transfers
loading 21
settings 23
jam
paper 49, 50, 54
Japanese VCCI notice 58
JPG
defined 15
MAPI 36
margins
minimum 51
Media Browser 3
memory full 54
menu
scan to 13, 15
menu button 7
message
add cartridges 54
ink low 54
memory full 54
paper jam 54
paper out 55
PC not available 55
power down error 55
N
name
of scanned files 35
no button 7
notices
Energy Star 58
Japanese VCCI 58
safety information 58
nozzles
cleaning 43
wiping 44
OCR 3
opening
front cover 40
input tray 17
operating systems
supported 3
page
blank 48
paper
copy size 29, 30
copy type 12
feed problem 50
jam 50, 54
loading 17
misfeeds 49
properties 20
specialty
banner paper 21
cards 21
envelopes 21
iron-on 21
photo paper 21
types 30
paper guide 17, 18
paper out 55
papers
specialty settings 22
part numbers
of cartridges 40
PC not available 55
photo paper
problems 53
settings 22
positioning
document 25
positioning document 31
postcards
loading 21
settings 22
power
button 7
connection 5
power down error 55
preserving
cartridges 44
print
slow 47
print cartridges
wiping nozzles 44
print nozzles
cleaning 43
wiping 44
print quality
banding 52
different colors 52
faded colors 53
improving 41
missing colors 43, 52
smudged 51
too dark 51
troubleshooting 51
print settings
defaults 11
printer
driver 2
properties 19
printer error 56
printer offline 48
printing
cards 22
documents 18
envelopes 22
greeting cards 22
intermittent errors 52
printing problems
color quality 52
faded colors 53
missing colors 43, 52
paper misfeeds 49
troubleshooting 47
program scan tos 54
properties
document 20
paper 20
printer 19
Index
printer error 56
printer offline 48
program scan tos 54
scan motor error 56
system busy 54
unlock scanner 56
waiting for PC 55
warm up 56
misfeeds
paper 49
mode
default copy 12
monitor icon 9, 10, 19
multiple copies 27
my pictures 14
quality
copy 12
improving print 41
of copies 28
of scanned text 36
properties 20
troubleshooting 51
quick setup 1
•
•
•
•
Index • 61
R
ReadIRIS 3, 16
red X 10, 47
refilling
cartridges 44
removing
cartridges 40
cover 26, 32
requirements
system 3
right cartridge 40
RTF
defined 15
safety information 58
saving
settings 10
scan 13
contrast 16
defaults 16
settings 13
scan button 7
using 34
scan motor error 56
scan to
applications 15
display name 15
email 14
entry 15
file types 15
menu 13
user folder 13
scan type 16
scanned filenames 35
scanner
cleaning glass 45
driver 2
lamp 27, 33
locking 46
settings 37
shipping 46
unlock 56
62
•
•
•
•
•
Index
unlocking 1, 31
unlocking and locking 45
warm up 27, 35, 56
scanning 31
image size 34
thick items 32
thin documents 31
to a folder 35
to applications 37
to email 36
while printing 31
with imaging utility 33
settings 13
banner paper 23
cards 22
copy 11
custom paper 22
envelopes 22
iron-on transfers 23
photo paper 22
print 11
saving 10
scanner 37
specialty papers 22
transparencies 23
window 10
settings utility
using 9
setup
quick 1
setup button 7
sheet feeder
locating 17
shipping
preparing for 46
scanner 46
size
copy paper 29, 30
of scanned images 34
smudged printing 51
software
about 2
Control Program 39
installing 4
on CD 2
specialty papers 21, 22
custom sized paper 21
transparencies 21
start button 7
starting
Control Program 19
supported
email programs 14
operating systems 3
system
requirements 3
system busy 54
test page
alignment 42
does not print 49
nozzle test pattern 43
thick items
copying 26
scanning 32
thin documents
copying 26
scanning 31
TIF
defined 15
transparencies
loading 21
problems 53
settings 23
transparency paper 30
tray
input 17
troubleshooting 47
color quality 52
doesn’t print 47
error messages 54
faded colors 53
missing colors 52
paper feed 50
paper jam 50
paper sticks together 53
print bands 52
print quality 51
slow print 47
Y
yes button 7
Index
TWAIN 37
defined 33
TXT
defined 15
types
paper 30
unlock scanner 56
unlocking
scanner 1, 31, 45
up button 7
USB
connection 5
USB cable
connecting 47
user folder 13
scan to 13
utilities 2
utility
settings 9
waiting for PC 55
warm up 56
of scanner 27, 35
window
main settings 10
Windows
supported versions 3
wiping
print nozzles 44
wizard
add new hardware 4
red 10, 47
•
•
•
•
Index • 63
64
•
•
•
•
•
Index

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