Samsung Electronics Co C71KW-200 Set top box User Manual
Samsung Electronics Co Ltd Set top box
User Manual
User Manual—Osprey and Remote Control
Version 1.0 08/2017
User Manual—Osprey and Remote Control
User Manual—Osprey and Remote Control
Version 1.0 08/2017
Version 1.0
Introduction
Product manuals are intended to help customers understand the workings of the hardware
devices. This
product manual is posted online at
att.com
and at
directv.com/manuals
for customer access.
The purpose of this document is to communicate information associated with the [C71KW
device name] and to provide an overview addressing specific functions of the device.
Safety information can be found in the Appendix
Before using the equipment, read the important Safety Instructions on page [XX]. This
manual outlines safeguards information. The safety information contained in this manual
was developed and provided solely by the manufacturer.
User Manual—Osprey and Remote Control
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TABLE OF CONTENTS
I. Overview..............................................................................................................XX
II. Hardware Information...........................................................................................XX
A. Specifications..............................................................................................XX
B. Client Hardware..........................................................................................XX
1. Front Panel.......................................................................................XX
2. Side Panel........................................................................................XX
3. Rear Panel........................................................................................XX
C. Other Associated Hardware.......................................................................XX
1. Mounting ..............................................................................….........XX
2. Power Supply ...................................................................................XX
D. Remote Control...........................................................................................XX
III. Features................................................................................................................XX
A. Audio & Video.............................................................................................XX
1. Resolution.........................................................................................XX
2. Frame Rates.....................................................................................XX
3. Remote Capability (example Voice capability, Google, touchpad….XX
IV. Minimum Requirements........................................................................................XX
V. Quick Start Instructions.........................................................................................XX
VI. Troubleshooting....................................................................................................XX
A. LED Troubleshooting..................................................................................XX
B. Wireless Client C71KW Troubleshooting....................................................XX
C. Remote Control Troubleshooting................................................................XX
VII. Appendix...............................................................................................................XX
A. Federal Communications Commission Interference Statement..................XX
B. Safety & Care..............................................................................................XX
C. Caution—Additional Safety Instructions......................................................XX
D. Limited 1-YEAR Warranty.............................................................................XX
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FIGURES
Figure 1: C71KW—Front Panel...........................................................................XX
Figure 2: C71KW—Side Panel............................................................................XX
Figure 3: C71KW—Rear Panel View with New Logo..........................................XX
Figure 4: EPS10 Power Supply...........................................................................XX
Figure 5: Remote control showing button with descriptions................................XX
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TERMINOLOGY
Term
Description
High Value Content
E.g. in theater PPV movies.
OTT
Over-the-Top, the delivery of video via the internet
directly into user connected devices, allowing
access to services anywhere, anytime and on any
device.
PiP
Picture in picture.
RF4CE
Radio frequency for consumer electronics.
RUI
Remote User Interface, the UI which is accessed
and manipulated directly thru the client.
STB
Set-top box or receiver.
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I. OVERVIEW
The C71KW is the AT&T/DIRECTV® Wireless 4K OTT (over-the-top) Client.
This C71KW client cannot be used with the existing Genie Servers (HR34-
54 and HS17).
The RC81V is the new Voice controlled AT&T/DIRECTV Remote. This
remote can be used with the C71KW and the future HS27. The expected
launch date of this product is TBD.
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II. HARDWARE INFORMATION
1. Specifications
Size and Weight (Not Including Feet)
Height: 19 mm
Width: 158.6 mm
Depth: 158.6 mm
Feet: 1 mm
Packaging
Carton
Height: 228 mm
Width: 505 mm
Depth: 404 mm
Weight: 28 lbs
Environmental Requirements
Operating temperature: -40° to
122° F (0° to 50° C)
Storage temperature (No
Damage): -40° to 150° F ( -40°
to 66° C)
Relative humidity: 5-85% non-
condensing
Remote Control Support (Built-In
Capability)
IR Remote Control Interface
Dual Mode Bluetooth Interface
(Bluetooth 4.1 Legacy &
Bluetooth Low Energy)
XMP2 Ports and Interfaces
802.11ac 5GHz Wi-Fi (WVB)
802.11ac 2.4 GHz (Home
gateway)
DC Power Input
HDMI 2.0b / HDCP 2.2 and 1.4
1x USB2.0 Port
Optical S/PDIF Output
Connector
10/100 Ethernet port
Power
EPS10 External PSU
AC external PSU -120v~60HZ,
18W
Input: 12V DC 1.5A
Active Power Consumption
below 15W
Processor
BRCM7271
Memory
2 GB DDR memory
64 bit DDR3/DDR4 interface
8 GB eMMC
Video and Audio Formats
MPEG2
Dolby Audio
MPEG-4 AVC single, dual or
quad display up-to
1080i60/1080p30 or UHD/4K
HEVC / VP9 display
HDR10 SMPTE ST 2084, ST
2086 “Blu Ray” standard and
HLG support
TV Compatibility
Compatible with HD and 4K TVs
with HDMI 2.0 & 1.4, HDCP 2.2,
60 Hz and capable of 4K, 1080p
and 3D
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2. C71W Client Hardware
i. Front Panel
1. Blue Power Status Indicator LED
2. Green / Yellow / Red Network Status Indicator LED
FIGURE 1: C71KW FRONT PANEL
ii. Side Panel
1. Red Reset Button
FIGURE 2: C71KW SIDE PANEL
iii. Rear Panel
1. 10/100 Ethernet Connector with Indicator LED
2. S/PDIF Optical Audio Connector
3. HDMI Connector (Type A)
4. USB 2.0 Port (Type “A” connector)
5. DC Power Inlet Connector (for EPS10 External Power
Supply) with Power Indicator LED
FIGURE 3: C71KW REAR PANEL
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3. Other Associated Hardware
i. Mounting Cables
VIII. The C71KW will support table top and wall mounting
configurations. It has a recess for attaching a cable tie for
hanging the unit in for wall mount.
Cable tie specifications:
a. Width: 4.5mm
b. High: 1.25mm
FIGURE 4: C71KW WALL MOUNTING
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4. Power Supply
The C71KW uses the DIRECTV EPS10 Power Supply
5. Remote Control
The C71KW needs the RC81V remote (The C71KW will not function with
the RC6x or RC7x remotes, and the RC81V will not function with any older
DIRECTV receivers and clients). Like the other DIRECTV remotes, the
RC81V can be programmed to operate some features on TV’s or
Audio/Video equipment. The key features of the RC81V Remote are:
The RC81V Remote works in IR, RF and Bluetooth interface.
The remote uses Bluetooth for 2-way communication to the
C71KW.
Like RF mode, Bluetooth eliminates the need for the remote and
the paired devices to be in line of sight to each other.
The RC81V Remote has a Touch Pad. Basic operations and functions can
be made by sliding and pressing the touchpad.
If the Remote is not paired to a C71KW, touch pad can be used
for functions like Up, Down, Left, Right and Select
Once the Remote is paired to a C71KW, it can send absolute
touch data to the C71KW.
Voice Recognition is available in the RC81V Remote. Voice search will
only work when the remote is paired to the C71KW.
FIGURE 5: RC81V REMOTE (DRAFT IMAGE - SUBJECT TO CHANGE)
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III. FEATURES
A. C71KW Client Audio & Video
1. Resolution
10x123
234 87
234 x 8077
2. Frame Rates
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* Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D
symbol are trademarks of Dolby Laboratories.*
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IV. MINUMUM REQUIRMENTS
The minimum requirements for the C71KW are:
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V. QUICK START INSTRUCTIONS
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[Instructions follow]
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I. TOUBLESHOOTING
A. LED Troubleshooting
B. Wireless Client C71KW Troubleshooting
C. Remote Control Troubleshooting
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VI. APPENDIX
A. FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Responsible Party:
ATT/DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
• Trade Name: ATT/DIRECTV
• Model Number: C71KW and RC81V
Federal Communications Commission (FCC): This equipment complies with Part 15 of the FCC rules.
This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant
to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by removing and
applying power to the equipment, the user is encouraged to try to correct the interference by one or more
of the following measures:
Reorient or relocate the receiving satellite dish antenna.
Increase the separation between the equipment and the DIRECTV Receiver.
Connect the equipment into an outlet on a circuit different from that to which the DIRECTV
Receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
The user may find the following booklet, prepared by the Federal communications Commission, helpful:
“How to Identify and Resolve Radio and TV Interference Problems”. This booklet is available from the
U.S. Government Printing Office, Washington, DC. To meet FCC requirements, only peripherals
(computer input/output devices, terminals, printers, etc.) certified to comply with Class B limits may be
attached to this device. Operation with non-certified peripherals is likely to result in interference to radio
and TV reception. To meet FCC requirements, shielded cables are required to connect the device to a
personal computer, peripheral, or other Class B certified device.
For product available in the USA/Canada market, only 2.4G Wi-Fi channel 1~11 can be operated.
Selection of other channels is not possible.
This device is restricted for indoor use.
If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV
Customer Care at the address and phone number listed below. If the equipment is causing harm to the
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network, the telephone company may request that you disconnect the equipment until the problem is
resolved.
ATT/DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation
of this DIRECTV Satellite Receiver does not disable your alarm equipment. If you have questions about
what will disable alarm equipment, consult your alarm company, telephone Company or a qualified
installer.
DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is
connected. Telephone companies report that electrical surges, typically lightning transients, are very
destructive to customer terminal equipment connected to AC power sources.
FCC RF Radiation Exposure Statement
MPE/SAR/RF Exposure Information. This equipment complies with FCC RF radiation exposure limits set
forth for an uncontrolled environment.
This equipment was verified for RF exposure and found to comply with Council Recommendation
1999/519/EC and FCC OET-65 RF exposure requirements.
WARNING: While this equipment is in operation, a separation distance of at least 20 centimeters (equal
to 8 inches) must be maintained between the antenna inside the equipment and the bodies of all persons
exposed to the antenna in order to meet the FCC RF exposure guidelines. Making changes to the
antenna or the equipment is not permitted. Doing so may result in the equipment exceeding the FCC RF
exposure guidelines. This equipment must not be co-located or operated in conjunction with another
antenna or radio transmitter.
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B. SAFETY & CARE
Your DIRECTV® Receiver has been designed and manufactured to stringent quality and safety
standards. You should, however, be aware of the following important precautions for safe and
optimal use of the equipment. Meaning of symbols printed on the rear panel of the product:
This symbol indicates that there are important operating and maintenance instructions
in the literature accompanying this unit.
This symbol indicates that dangerous voltage constituting a risk of electric shock is
present within this unit.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit the apparatus.
11. Use only attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold
with the apparatus. When a cart is used, use caution when moving the cart/apparatus
combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
15. Use only the power supply (power cord) that came with your DIRECTV® Receiver. Failure
to use the authorized power supply (power cord) may cause electric shock, fire, bodily injury,
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and/or property damage. If the power supply (power cord)
becomes damaged or needs to be replaced, please contact
DIRECTV Customer Service to obtain an authorized
replacement.
Note to Satellite Dish Installer: This reminder is
provided to call your attention to articles 810
and 820 of the 2011 National Electrical Code.
Refer to article 810, in particular 810-1 and
810-15, for required grounding of the metal
structure of the dish antenna. Refer also to
the 810-2 which, by reference to article 820,
requires that the satellite dish coaxial cable
shield be connected to the grounding system
of the building as close to the point of cable
entry as practical.
• Ensure proper ventilation—the vent slots on the
DIRECTV® Receiver must be left uncovered to
allow proper airflow to the unit. Blocking the
airflow to the unit could impair performance or
damage your receiver and other components.
• Do not stack electronic components or other
objects on top of the
DIRECTV® Receiver. Also, do not stack the
receiver on top of a hot component such as an
audio power amplifier.
• Protect your components from power surges by
connecting all the components before plugging
any power cords into the wall outlet. Use of a
surge protector is also recommended.
• Don’t overload power outlets or extension cords,
which can result in the risk of fire or shock. It’s
also important to use only the type of power
source indicated on the marking label or in this
manual.
• Avoid audio hum or interference by inserting all
cable plugs firmly into their jacks. Also, place
Audio/Video (A/V) cables to the sides of the TV
back panel rather than down the middle once
connected. Try not to coil any twin-lead cables,
and keep them away from A/V cables as much as
possible.
• Never insert objects of any kind into any
openings in the DIRECTV®
Receiver (other than the DIRECTV® Access Card
as detailed in this manual).
• Place it on a flat, hard surface—do not operate
the DIRECTV® Receiver on a carpet or other
padded surface.
• Always unplug your DIRECTV® Receiver before
moving it.
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• Always unplug the DIRECTV®
Receiver, TV and other equipment
before you connect or disconnect any
cables.
• The only way to disconnect the
DIRECTV® Receiver from the power
supply is to remove the power cord.
The DIRECTV® Receiver unit must
therefore be installed next to the
power point, which must be easily
accessible.
• CAUTION: Electric Shock—never
attempt to disassemble the
DIRECTV®
Receiver yourself; always take it to a
qualified service person when repair is
required. Opening or removing covers
may expose dangerous voltage or
other risks, and incorrect reassembly
can cause shock when receiver is
subsequently used. Attempted self-
repair may also void your warranty.
Changes or modifications not
expressly approved by the party
responsible for compliance (by the
warranty or by the manufacturer)
could void the user’s authority to
operate the equipment.
• Do not drop your DIRECTV®
Receiver, and always move it with
care.
• Have your DIRECTV® Receiver professionally
serviced (do not attempt to service it yourself).
• Any changes or modifications in the construction
of this device which are not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.
• If you move your DIRECTV® Receiver between
locations at different temperatures, allow it to
reach room temperature before you apply power
to it.
• Do not pick up or otherwise move your
DIRECTV® Receiver while it is connected to the
AC power supply. If you want to move your
DIRECTV® Receiver, first disconnect it, then wait
at least 30 seconds before continuing.
• CAUTION: To reduce the risk of fire, use only
No. 26 AWG or better telecommunications line
cord.
• CAUTION: Replace remote control batteries with
same or equivalent type.
There is danger of explosion if batteries are
incorrectly replaced.
• For your information: The identification sticker
can be located behind the small door on the front
panel of your receiver.
• The telecommunication network voltage used is
the category number 3.
• See product bottom for important safety information.
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C. CAUTION—ADDITIONAL SAFETY INSTRUCTIONS
The WVBG2 requires the UL Listed EPS10-15 or EPS10-36 External Power Supply having the
following rating: Input rating 120Vac, 60Hz, 1.8A, output rating 25.2Vdc, 2.86A, 72W.
D. LIMITED 1-YEAR WARRANTY
DIRECTV warrants your DIRECTV® Receiver and any included accessories against defects in
material or workmanship for a period of 1-year after the date of acquisition.
Who Is Covered?
You must have proof of acquisition to receive warranty service. A receipt or other document
showing that you acquired the product is considered proof of acquisition. THIS LIMITED
WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY
PERSON RECEIVING THE DIRECTV® RECEIVER AS A GIFT FROM THE ORIGINAL
CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER OR TRANSFEREE. THIS
WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT
AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS
WARRANTY.
What Is Covered?
Warranty coverage begins the day you acquire the product. For 1-year from the acquisition
date, at the option of DIRECTV, the DIRECTV® Receiver will be repaired or replaced with a
new, repaired, refurbished or comparable product (whichever is deemed necessary) if it
becomes defective or inoperative. This exchange is done without charge to you for parts and
labor. You will be responsible for the cost of shipping to and from the location designated by
DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at
its sole discretion, refund the price you paid for the product or the current retail price of the
product.
All products, including replacement products, are covered only for the original warranty period.
When the warranty on the original product expires, the warranty on the replacement product
also expires. After 1-year from the date of acquisition, you pay for the replacement of all parts,
and for all labor charges.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
What Is Excluded?
Your warranty does NOT cover:
Labor charges for installation or setup of the product.
Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory
attachments used with the product.
Product replacement because of misuse, accident, lightning damage, unauthorized repair, or
other cause not within the control of DIRECTV. Incidental or consequential damages resulting
from the product.
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SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Any modifications or
other changes to the product, including but not limited to software or hardware modification in
any way other than as expressly authorized by DIRECTV, will void this limited warranty.
Except in the case of hardware or software provided by DIRECTV, installing software
modifications, “hacks” or utilizing service access or “back doors” will void this limited warranty.
Reception transmission problems caused by signal conditions, telephone line, or cable or
antenna systems outside the unit. A product that has been modified or adapted to enable it to
operate in any country other than the country for which it was designed, manufactured,
approved and/or authorized, or repair of products damaged by these modifications. A product
used for commercial or institutional purposes.
DIRECTV makes no warranty that the access connection will be a local (not long distance)
phone call.
The continued provisioning of any of the programming and other services delivered through the
Receiver including but not limited to television programming, show information, program guide
data, and scheduling information.
Make Sure You Keep...
Please keep your receipt or other document showing proof of acquisition. Attach it to this User
Guide and keep both nearby. Also keep the original box and packing material in case you need
to return your product.
Before Requesting Repair Service...
Please check the Troubleshooting section of this guide. This may save you a call to DIRECTV
Customer Care.
To Get Warranty Service
Warranty service will be provided by DIRECTV. If you believe you need service for your
Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic
checklist with you.
If it is determined that the product needs to be returned for service or exchanged, you will
receive a return authorization number. The representative will give you complete shipping
details.
To Get Out-of-Warranty Service
To obtain out-of-warranty service, contact DIRECTV at 1-800-DIRECTV for information on the
possibility of and any costs for repair or replacement of out-of-warranty products.
ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY
LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF
THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF
DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT WILL
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DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE
DIRECTV® Receiver. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY
ON THE DIRECTV® Receiver.
SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
© 2017 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other
DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks are the property of their respective owners.