Samsung Electronics Co SQ10R Notebook PC User Manual Using Your Gateway 200

Samsung Electronics Co Ltd Notebook PC Using Your Gateway 200

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iContents1 Checking Out Your Gateway 200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Checking Out Your Docking Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Connecting to the docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Separating from the docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33User buttons and keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Connecting to an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Broadband Internet connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . 41

ii 4Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435 Windows Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456 Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .477 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Using drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51Using the CD, CD-RW, or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52Inserting a CD, CD-RW, or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52Using CDRW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53Viewing the display on a television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54Capturing video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558 Sending and Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .579 Managing Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Changing alarm options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69Changing advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70Activating and Using Hibernate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71Changing SpeedStep settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7210 Travel tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

iii11 Customizing Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7912 Upgrading Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Adding PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Changing bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8713 Networking Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91The benefits of using a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Streaming audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Playing multi-player games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Example network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Selecting a network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Wired connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Wireless Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Assessing your connection needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Comparing data transfer speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Using a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Using wireless Ethernet in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Using wireless Ethernet in Windows 98 and Windows 2000 . . . . . . . . . . . . . 126Purchasing additional network equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138HPNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139Wireless Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14014 Moving From Your Old Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14115 Maintaining Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14316 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14517 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151CD, DVD, CD-RW, or DVD/CD-RW drives . . . . . . . . . . . . . . . . . . . . . . . . . . 151

iv Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . .169Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171A Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .173Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

11www.gateway.comChecking Out Your Gateway 200Tips & Tricks To access the contents of this guide while you are traveling, download an electronic copy from www.gateway.com/support/manlib/.Insert Gateway 200 Cover Shot

2Chapter 1: Checking Out Your Gateway 200www.gateway.comFrontComponent Icon DescriptionLCD panel release latch Open the LCD panel by sliding the release latch to the right.Insert Gateway 200 Front Shot

3Left sidewww.gateway.comLeft sideComponent Icon DescriptionModem jack Plug a modem cable into this jack.Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For more information, see “Connecting to an Ethernet network” on page 39 and “Networking Your Notebook” on page 91.Power connector Plug the AC adapter cord into this connector.USB port Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into this port.IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.Link®) cable into this jack.Microphone jack Plug a microphone into this jack.Headphone jack Plug amplified speakers or headphones into this jack.Insert Gateway 200 Left Side Shot

4Chapter 1: Checking Out Your Gateway 200www.gateway.comPC Card eject button Press the eject button to remove a PC Card from the PC Card slot.PC Card slot Insert one Type I, II, or Zoom Video PC Card into this slot. For more information, see “Adding PC Cards” on page 82.Component Icon Description

5Right sidewww.gateway.comRight sideComponent Icon DescriptionVentilation fan Helps cool internal components. Do not block or insert objects into these slots.USB port Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into this port.Monitor port Plug an analog VGA monitor into this port.Insert Gateway 200 Right Side Shot

6Chapter 1: Checking Out Your Gateway 200www.gateway.comBackComponent Icon DescriptionKensington™ lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot.Insert Gateway 200 Back Side Shot

7Bottomwww.gateway.comBottomComponent Icon DescriptionBattery release latch Slide to release the battery.Memory bay Install a memory module in this bay.Battery Insert the battery into this bay.Docking connector Connect the docking station to this connector.Warning! Power is passed through this connection. This docking connection is UL certified for use only with Gateway 200 docking stations.System identification label Find the product model number and serial number on this label.

8Chapter 1: Checking Out Your Gateway 200www.gateway.comKeyboard areaComponent Icon DescriptionInternet Press to open your Web browser.Status indicators For more information, see “Status indicators” on page 30.

9Keyboard areawww.gateway.comPower button Press to turn the power on or off. For more information on configuring the power button mode, see “Using alternate power sources” on page 65.Keyboard For more information, see “Using the keyboard” on page 31.Speakers Provide audio output when headphones or amplified speakers are not plugged in.Touchpad For more information, see “Using the EZ Pad touchpad” on page 36.Component Icon Description

10Chapter 1: Checking Out Your Gateway 200www.gateway.comIdentifying your modelThe labels on the bottom of your computer contain information that identifies your notebook model and its features. Gateway Technical Support will need this information if you call for assistance.The following label indicates your computer contains a wireless communications device.The Microsoft Certificate of Authenticity label includes the product key code for your operating system.Important The label shown below is for informational purposes only. Label information varies by model.Insert Gateway 200 LabelInsert Wireless LabelInsert Microsoft XP Label

11Accessorieswww.gateway.comAccessories Gateway offers accessories that can help you make the most of using your notebook.Batteries and automobile/airplane power adaptersIf you run your notebook on battery power for extended periods, you may want to buy an additional battery so that you can swap batteries when necessary. See “Changing batteries” on page 63 for more information about using a second battery on your notebook.With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle.Carrying casesGateway has large-capacity carrying cases if you need additional space for accessories or supplies.Docking StationAlthough you can attach devices directly to your notebook, a docking station lets you make all of those connections at once. When you travel with your notebook, you merely disconnect from the docking station instead of unplugging all the devices.A docking station also provides additional ports and other expansion features not included with your notebook. See “Checking Out Your Docking Station” on page 13 for more information about using a docking station with your notebook.Peripheral devicesYou can attach devices such as a keyboard, mouse, printer, or monitor to your notebook or docking station.MemoryLarge programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory.

12Chapter 1: Checking Out Your Gateway 200www.gateway.comPrintersYou can attach many types of printers to your notebook. The most common types are inkjet and laser printers, which print in color or black and white. See “Installing a printer, scanner, or other peripheral device” on page 41 for more information about attaching a printer to your notebook.Inkjet printers and cartridges are relatively inexpensive, but usually they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.Laser printers and cartridges are more expensive, but usually they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.

132www.gateway.comChecking Out Your Docking StationThe docking station gives you access to additional drives and ports not found on the notebook.The docking station also gives you a convenient way to attach external devices such as a monitor, a full-size keyboard, or an AC adapter. Although devices can be attached directly to the ports and jacks on the notebook, the docking station lets you make all of those connections in one step.

14Chapter 2: Checking Out Your Docking Stationwww.gateway.comTopComponent DescriptionDocking connector Connect the notebook to this connector.Warning! Power is passed through this connection. This docking connection is UL certified for use only with Gateway 200 notebooks.3.5-inch module bay release latch Slide to release the module.5.25-inch module bay release latch Slide to release the module.Insert Gateway 200 Docking Station Top

15Frontwww.gateway.comFrontComponent Description5.25-inch module bay Use this bay for a CD, CD-RW, or DVD drive.Undock button Press this button to prepare the notebook to be undocked while the notebook is turned on.3.5-inch module bay Use this bay for a diskette or second hard drive.Insert Gateway 200 Docking Station Front

16Chapter 2: Checking Out Your Docking Stationwww.gateway.comLeft SideComponent Icon DescriptionDocking release lever Pull to release the notebook from the docking station.TV out jack Plug a cable into this jack so that you can view your computer screen on a television. For more information, see “Viewing the display on a television” on page 54.Speaker Provides audio output.Insert Gateway 200 Docking Station Left Side

17Right Sidewww.gateway.comRight SideComponent DescriptionSpeaker Provides audio output.Docking release lever Pull to release the notebook from the docking station.Insert Gateway 200 Docking Station Right Side

18Chapter 2: Checking Out Your Docking Stationwww.gateway.comBackComponent Icon DescriptionPS/2 port Plug a PS/2® (Personal System/2) device (such as a keyboard or mouse) into this port.USB ports Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into these ports.IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.Link®) cable into this jack.Serial port Plug a serial device (such as a digital camera) into this port.Parallel port Plug a parallel device such as a printer into this port.Monitor port Plug an analog VGA monitor into this port.Insert Gateway 200 Docking Station Back

19Backwww.gateway.comEthernet jack Plug a 10/100 Ethernet network cable into this jack. For more information, see “Connecting to an Ethernet network” on page 39 and “Using the Internet” on page 47.Power connector Plug the AC adapter cord into this connector.Kensington™ lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot.Component Icon Description

20Chapter 2: Checking Out Your Docking Stationwww.gateway.comBottomComponent DescriptionDocking release lever Pull to release the notebook from the docking station.System identification label Find the product model number and serial number on this label.5.25-inch module bay Use this bay for a CD, CD-RW, or DVD drive.3.5-inch module bay Use this bay for a diskette or second hard drive.Insert Gateway 200 Docking Station Bottom

213www.gateway.comGetting StartedThis chapter provides basic information about your Gateway notebook. Read this chapter to find out:■How to connect the AC adapter■How to start and turn off your notebook■How to connect to and separate from the docking station■How to use the keyboard■How to use the EZ Pad touchpad■How to connect the modem■How to connect to an Ethernet network■How to install peripheral devices

22Chapter 3: Getting Startedwww.gateway.comConnecting the AC adapterYou can run your notebook using an AC adapter or the notebook battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow 24 hours for the battery to fully charge.To connect the AC adapter:1Connect the power cord to the AC adapter.Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect. If the battery life seems short even after being charged for 24 hours, the battery may need to be recalibrated. For information on recalibrating the battery, see “Recalibrating the battery” on page 62.Warning Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or the notebook may be damaged.Insert power cord to adapter picture

23Connecting the AC adapterwww.gateway.com2Connect the AC adapter to your notebook’s power connector.-OR-Connect the AC adapter to the docking station if the docking station is installed.3Plug the power cord into a wall outlet.The battery charging indicator light turns on. If the battery charging indicator light does not turn on, disconnect the adapter from your notebook or docking station and repeat Step 2. See “Status indicators” on page 30 for the location of the battery charging indicator.Insert adapter to notebook pictureInsert adapter to docking station picture

24Chapter 3: Getting Startedwww.gateway.com4When you finish using your notebook for the first time, turn the notebook off and leave the notebook connected to AC power for at least 24 hours. The battery charge meters may not show a charge for several hours. For more information about battery meters on your model, see “Monitoring the battery charge” on page 60.5If the battery meters do not show a full charge after 24 hours, contact Gateway Technical Support at www.gateway.com/support/contact.Protecting from power source problemsDuring a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters.Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

25Starting your notebookwww.gateway.comStarting your notebookTo start the notebook:1Open your notebook by sliding the latch on the front of your notebook to the right and lifting the LCD panel.2Press the power button located above the keyboard.The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode. For instructions on changing the power button mode, see “Changing power settings” on page 67.3If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook.Waking up your notebookWhen you have not used your notebook for several minutes, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes. See “Status indicators” on page 30 for the location of the power indicator.If your notebook is in Standby mode, “wake” it up by pressing the power button. For more information on changing power-saving settings, see “Changing power settings” on page 67.Insert Power button picture

26Chapter 3: Getting Startedwww.gateway.comTurning off your notebookTo turn off your notebook in Windows XP:1Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens.2Click Turn Off. Windows shuts down and turns off your notebook.To turn off your notebook in Windows 98 or Windows 2000:1Click Start, then click Shut Down. The Shut Down Windows dialog box opens.2Select Shut down.3Click OK. Windows shuts down and turns off your notebook.Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.

27Connecting to the docking stationwww.gateway.comConnecting to the docking stationYou can dock your notebook while the notebook is on or off.To attach your notebook to the docking station:1Connect external devices to the ports and jacks on the docking station.2Connect the AC adapter to the docking station.3Place the front part of the notebook on the two docking station hooks.4Press the back part of the notebook down until it clicks fully into the docking station.Caution Press down on the outside edges of the notebook. Do not press in the middle or you may damage the LCD panel.Important Once the docking station is connected correctly, the “Dock Change” message may appear on your display. You can use the system once this message disappears.Insert docking picture

28Chapter 3: Getting Startedwww.gateway.comSeparating from the docking stationYou can separate your notebook from the docking station while the notebook is on or off.To separate the notebook from the docking station while the notebook is off:1Disconnect the AC adapter from the docking station.2Pull out the two docking release levers until they click. The notebook will pop up slightly.3Tilt the back of the notebook up.4Lift the notebook off of the station.5Connect the AC adapter to the notebook.Insert undocking system off picture

29Separating from the docking stationwww.gateway.comTo separate the notebook from the docking station while the notebook is on:1Press the Undock button on front of the docking station for one second.- OR -In Windows XP, click Start, then click Undock Computer. The Undock Computer menu item appears in the Start menu only while the notebook is docked.-OR-In Windows 98 or Windows 2000, click Start, then click Eject PC. The Eject PC menu item appears in the Start menu only while the notebook is docked.The “Dock Change” message appears on the screen.2Pull out the two docking release levers until they click. The notebook will pop up slightly.3Tilt the back of the notebook up.4Lift the notebook off of the station.5Disconnect the AC adapter from the docking station.6Connect the AC adapter to the notebook.Caution Do not detach the notebook if the battery charge is less than 20%. Instead, turn off your notebook and follow the procedure “To separate the notebook from the docking station while the notebook is off:” on page 28.Insert undocking system on picture

30Chapter 3: Getting Startedwww.gateway.comStatus indicatorsStatus indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used.This light turns on... When...Numeric keypad is turned on. For more information, see “System key combinations” on page 33.Caps Lock is turned on.Scroll Lock is turned on.The notebook is accessing the hard drive.The notebook is turned on. This indicator shows the notebook power status:LED on - notebook is ON.LED off - notebook is OFF.LED flashing - notebook is in Standby.The notebook is monitoring the battery charge:Green - battery is fully charged or not installedAmber - battery is being charged.Insert close-up of status indicators with callouts

31Using the keyboardwww.gateway.comUsing the keyboardYour notebook features a full-size keyboard that has the full functionary of a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, unction keys for specific system operations, and the Pad Lock keys for the numeric keypad.You can attach an external keyboard to the notebook using a USB or PS/2 port. You do not need to shut down the notebook to connect a keyboard.Insert close-up of keyboard with callouts

32Chapter 3: Getting Startedwww.gateway.comKey typesMany different key types are located on the keyboard. Some keys perform specific actions when pressed by itself and another action when pressed in combination with another key.Key type Icon DescriptionFunction keys Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help.Each program uses different function keys for different purposes. Refer to the program documentation to find out more about the function key actions. System keys Press these green-colored keys in combination with the FNkey to perform specific actions.Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.FN key Press the FNkey in combination with a green-colored system key (such as REST or PAUSE) to perform a specific action.Windows key Press to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F(Search utility), R(Run utility), and E(Explorer utility).Numeric keypad Use these keys to type numbers when the numeric keypad is turned on. Press FN+PAD LOCK to turn on the numeric keypad.Application key Press for quick access to shortcut menus and help assistants in Windows.Arrow keys Press these keys to move the cursor up, down, right, or left.

33Using the keyboardwww.gateway.comSystem key combinationsWhen you press an Fn key and a system key at the same time, the notebook performs the action identified by the colored text or icon on the key.Press and hold FN while pressing this system key...To...Take a picture of the whole screen, which you can then paste into a graphics program such as Paint. Pressing ALT and this key combination takes a picture of the active window, which you can then paste into a graphics program.Perform an action specified by the software currently running. (This function is only available in some programs.)Generate the Euro mark.Open the program you assign to this key combination. For more information, see “Customizing Your Notebook” on page 79.Toggle the notebook screen between the LCD, an external monitor, or both at the same time. A monitor must be plugged into the monitor port on the notebook.Mute the sound.Decrease the speaker volume.Increase the speaker volume.

34Chapter 3: Getting Startedwww.gateway.comEnter Standby mode. Press the power button to leave Standby mode.Decrease the brightness of the LCD screen.Increase the brightness of the LCD screen.Pause the text scrolling in a DOS screen. The Scroll Lock status indicator turns on when this function is turned on. Press the key combination again to continue scrolling. (This function is only available in some programs.)Turn on the numeric keypad.Pause or stop execution of a DOS program. (This function is only available in some programs.)Move the cursor to the start of the line. (This function is only available in some programs.)Move the cursor up one screen. (This function is only available in some programs.)Move the cursor down one screen. (This function is only available in some programs.)Move the cursor to the end of the line. (This function is only available in some programs.)Press and hold FN while pressing this system key...To...

35Using the keyboardwww.gateway.comUser buttons and keysThe user buttons and keys can be assigned different functions than those listed. For more information, see “Customizing Your Notebook” on page 79.Item Icon Press...Internet To open your Web browser.User In combination with the FN key to open the program you assign to this key combination.Insert close-up of Internet buttons with callouts

36Chapter 3: Getting Startedwww.gateway.comUsing the EZ Pad touchpadThe EZ Pad™ consists of a touchpad and two buttons.When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.You can use the EZ-Pad left and right buttons below the touchpad to select objects.Insert graphic of touchpad

37Using the EZ Pad touchpadwww.gateway.comUsing the touchpadTo... Do this...Move the pointer on the screen.Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger.Select an object on the screen.Position the pointer over the object. Press the left button below the touchpad once. This action is called clicking.Start a program or open a file or folder.Position the pointer over the object. Press the left button below the touchpad twice in rapid succession. This action is called double-clicking.Access a shortcut menu or find more information about an object on the screen.Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking.Move an object on the screen.Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it.

38Chapter 3: Getting Startedwww.gateway.comConnecting the modemYour notebook has a modem jack for attaching your built-in 56K modem to a telephone line.To connect the modem:1Insert one end of the modem cable into the modem jack on the left side of the notebook. For the location of the modem jack, see “Left side” on page 3.2Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.3Start your notebook, then start your communications software.Caution To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.Insert picture of plugging in modem

39Connecting to an Ethernet networkwww.gateway.comConnecting to an Ethernet networkYour notebook has a network jack so you can connect it to a 10/100 Ethernet network.To connect to a network:1Insert one end of the network cable into the network jack on the left side of the notebook.-OR-Insert one end of the network cable into the network jack on the back side of the docking station.2Insert the other end of the network cable into a network wall jack. Ask your network administrator to help you select the correct network jack.Your notebook is now physically connected to the network. Your network administrator can help you log onto your network.Insert picture of plugging in ethernet on notebookInsert picture of plugging in ethernet on docking station

40Chapter 3: Getting Startedwww.gateway.comBroadband Internet connectionsYou can use your notebook’s Ethernet jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your notebook’s Ethernet jack. For more information, see “Using the Internet” on page 47 and “Networking Your Notebook” on page 91.

41Installing a printer, scanner, or other peripheral devicewww.gateway.comInstalling a printer, scanner, or other peripheral deviceInsert Adding Peripherals module here

42Chapter 3: Getting Startedwww.gateway.com

434www.gateway.comGetting HelpInsert Getting Help module here

44Chapter 4: Getting Helpwww.gateway.com

455www.gateway.comWindows BasicsInsert Windows Basics module hereInsert Working with Documents module here

46Chapter 5: Windows Basicswww.gateway.com

476www.gateway.comUsing the InternetInsert Using the Internet module here

48Chapter 6: Using the Internetwww.gateway.com

497www.gateway.comUsing MultimediaThis chapter provides information on using the multimedia capabilities of your notebook. Read this chapter to learn how to:■Use the diskette drive■Use the CD, CD-RW, or DVD drive■Adjust the volume■Play CDs and DVDs■Record and play audio files■Use Windows Media Player■Use MusicMatch■View the display on a television■Capture video using the IEEE 1394 (also known as Firewire or i.Link) port

50Chapter 7: Using Multimediawww.gateway.comUsing drivesThis section explains how to use the diskette and optical drives installed in the docking station.Insert picture of notebook and docking station with callouts

51Using disketteswww.gateway.comUsing diskettesThe diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer.To use a diskette:1Insert the diskette into the diskette drive with the label facing up.2To access a file on the diskette in Windows XP, click Start, My Computer, double-click the drive letter, then double-click the file name.- OR -To access a file on the diskette in Windows 98 or Windows 2000, double-click the My Computer icon, the drive letter, then double-click the file name.3To remove the diskette, make sure the drive activity light is off (see “Status indicators” on page 30), then press the diskette eject button.Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette.Important The diskette drive is a module that is used in the 5.25-inch modular bay. If the diskette drive is not in the bay, you will need to swap modules to use it. For more information about swapping modules, see “Changing bay modules” on page 84.Insert diskette drive picture

52Chapter 7: Using Multimediawww.gateway.comUsing the CD, CD-RW, or DVD driveYou can use your computer to enjoy a wide variety of multimedia features, such as making recordings, listening to audio CDs, and watching DVD movies.Inserting a CD, CD-RW, or DVDTo insert a CD, CD-RW, or DVD:1Press the eject button on the CD, CD-RW, or DVD drive. After the tray opens slightly, pull the disc tray completely open.2Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.3Push the tray in until it is closed.Important The CD, CD-RW, or DVD drive is a module that is used in the 3.5-inch modular bay. If the drive you want to use is not in the bay, you will need to swap modules to use it. For more information about swapping modules, see “Changing bay modules” on page 84.Important When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so that the name of the side you want to play is facing up.Insert CD drive picture

53Using CDRWwww.gateway.comUsing CDRWInsert Using CDRW module here.Insert Using Multimedia module here.Insert MusicMatch module here.

54Chapter 7: Using Multimediawww.gateway.comViewing the display on a televisionThe TV out (NTSC/PAL Composite Video) jack on your notebook or port replicator lets you view your notebook display on a television screen using a standard RCA video cable. The S-Video out jack on your port replicator lets you view your notebook display on a television screen using a standard S-Video cable.To view your notebook display on a television:1With your notebook off, connect one end of standard RCA video cable to the TV out (Composite Video) jack on your docking station. For the location of the TV out jack on your notebook, see “Left Side” on page 16.2Connect the other end of the cable to the Video in jack on your television or VCR.3Turn on the television or VCR.4Start your notebook.Get procedure from C sample.Important To turn on external video by default, connect the television (or other external video device) before starting your notebook.Important Audio is not transmitted through the TV out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. DVD playback to a VCR will be scrambled by copyright protection technology.

55Capturing videowww.gateway.comCapturing video

56Chapter 7: Using Multimediawww.gateway.com

578www.gateway.comSending and Receiving FaxesInsert PhoneTools module here.

58Chapter 8: Sending and Receiving Faxeswww.gateway.com

599www.gateway.comManaging PowerWhile your notebook is running on battery power, you should manage power consumption to get the most use out of the battery. This chapter shows you how to:■Check and recharge the battery■Recalibrate the battery■Change batteries■Extend the life of the battery by conserving battery power and using alternate power sources■Change power-saving settings

60Chapter 9: Managing Powerwww.gateway.comMonitoring the battery chargeClosely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work.Monitor the battery charge by:■Positioning the pointer over the power cord icon or battery icon in the taskbar. A battery status window opens. Move the pointer away from the icon to close the window.■Pressing the battery meter buttons on the battery. The battery meter lights indicate the percentage of battery charge remaining.■Looking at the battery charge indicator :■A green light indicates the battery is fully charged■An orange light indicates the battery is being charged■Waiting for a Low Battery warning message to appear.If your battery charge indicators display what looks like an inaccurate charge, you may need to recalibrate the battery. For more information, see “Recalibrating the battery” on page 62.Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button.Insert picture of battery with finger on test meter.

61Recharging the batterywww.gateway.comRecharging the batteryThe battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the battery indicator turns orange and the battery icon in the taskbar has a lightning bolt .Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button.

62Chapter 9: Managing Powerwww.gateway.comRecalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery once a year to maintain the accuracy of the battery gauge.To recalibrate the battery:1Get this procedure from the C sample.

63Changing batterieswww.gateway.comChanging batteriesIf your notebook is plugged into an AC outlet you can change the battery while the notebook is turned on. If your notebook it is not plugged into an AC outlet, you must turn it off while changing the batteries.To replace the battery:1If your notebook is on and is either plugged into an AC outlet, go to step 2.-OR-If your notebook is on and is not plugged into an AC outlet, save your work and turn off the notebook.2Close the LCD panel, undock the notebook if it is docked, and turn your notebook over.3Slide the locking battery release latch to the unlock position.Warning Danger of explosion if battery is incorrectly replaced.Replace only with the Gateway 200 Li-Ion battery. Discard used batteries according to the manufacturer’s instructions.The battery used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of used battery promptly. Keep away from children.Insert picture of notebook upside down with finger on release latch.

64Chapter 9: Managing Powerwww.gateway.com4Slide and hold the remaining battery latch and slide the battery out of the bay.5Slide a recharged battery into the bay. Make sure the battery is fully inserted into the bay.6Slide the locking battery latch to the locked position.7Turn the notebook over.8Dock the notebook if you are using the docking station.9Open the LCD panel and press the power button.Insert picture of notebook upside down with hand sliding battery out.

65Extending battery lifewww.gateway.comExtending battery lifeConserving battery powerWhile using the battery to power your notebook, conserve power by:■Dimming the display as low as is comfortable.■Removing PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used.■Modifying the Power Management settings for maximum power savings. For more information, see “Changing power settings” on page 67.■Closing the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again.■Using Hibernate mode for maximum power savings while the notebook is not in use. For more information, see “Activating and Using Hibernate Mode” on page 71.■Using the CD, DVD, CD-RW, or DVD/CD-RW drives only when necessary. These drives use a large amount of power.■Recharge the battery often, take an extra battery, and fully recharge the batteries before traveling. For more information, see “Recharging the battery” on page 61 and “Changing batteries” on page 63.Using alternate power sourcesTo extend battery life, use alternate power sources whenever possible.■If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug power surge protector.■If you will have access to an EmPower™ in-flight power receptacle or an automobile cigarette lighter, use an airplane/automobile power adapter. Save the battery for times when you cannot use a power adapter.■To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones.

66Chapter 9: Managing Powerwww.gateway.comChanging power modesYou can use the following power modes to lengthen the life of your notebook’s battery:■Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off.■Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on the notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate. For more information on using Hibernate mode, see “Activating and Using Hibernate Mode” on page 71.Using Standby modeAlways save your work before using Standby mode. When in Standby, your computer reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost.When in Hibernate mode, your computer saves all memory information to the hard drive, then turns the power completely off.If your computer is......and youwant to......thenOn Enter Standby modePress FN+STANDBY.On Enter Hibernate mode (must be enabled)In Windows XP, click Start, Turn Off Computer, then press and hold SHIFT and click Hibernate.- OR -In Windows 98 or Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click OK.In Standby or Hibernate modeExit Standby or Hibernate modePress the power button.

67Changing power settingswww.gateway.comChanging power settingsYou can change the function of the power button, Standby key, and power-saving timers by changing power settings on your notebook.You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and activating Hibernate mode.Power schemes (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme.Alarms can alert you when the battery charge is low.Advanced power settings let you assign different power saving modes to the power button and Standby key. You can also select which power saving mode is activated when you close the LCD panel.Changing the power schemeTo change the power scheme1In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.- OR -In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.Help and SupportFor more information about changing power settings in Windows XP, click Start, then click Help and Support.

68Chapter 9: Managing Powerwww.gateway.com2Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.3Click the arrow button to open the Power Scheme list, then click the power scheme you want.- OR -Set the timers, then save your custom power scheme by clicking Save As and typing a name for the scheme.4Click OK.

69Changing power settingswww.gateway.comChanging alarm optionsTo change the alarm options:1In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.- OR -In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.2Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.3Click the Alarms tab.4Adjust the alarm settings.5Click OK.

70Chapter 9: Managing Powerwww.gateway.comChanging advanced settingsTo change advanced power management settings:1In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.- OR -In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.2Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.3Click the Advanced tab.4Click the arrow button to open a Power buttons list, then click the power setting mode you want to use.5Click OK.

71Changing power settingswww.gateway.comActivating and Using Hibernate ModeTo activate Hibernate mode:1In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.- OR -In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.2Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.3Click the Hibernate tab.4Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select on the Advanced tab in the Power Options Properties dialog box and in the Turn Off Computer dialog box.

72Chapter 9: Managing Powerwww.gateway.comTo use Hibernate mode:■To use hibernation as a power savings mode, open the Power Options dialog box, click the Power Schemes or Advanced tab, click Hibernate as one of the power settings, then save the changes by clicking OK.■To manually place your computer into hibernation:■In Windows XP, click Start, Turn Off Computer, then press and hold SHIFT and click Hibernate.■In Windows 98 or Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click OK.Changing SpeedStep settingsThe processor installed in your notebook may use Intel® SpeedStep™ technology to conserve battery power. A SpeedStep-equipped processor can change its operating speed according to the power source. Your notebook’s default settings operate the processor at full speed while connected to AC power and at reduced speed (which uses less power) while using battery power. If you are using Windows XP, the Intel SpeedStep settings are changed in the BIOS Setup program. If you are using Windows 98 or Windows 2000, you can change the SpeedStep settings in Windows.To change SpeedStep settings if your notebook has Windows XP:Get procedure from C sample.To change SpeedStep settings in Windows 98 and Windows 2000:1Click Start, Settings, then click Control Panel. The Control Panel window opens.2Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens.

73Changing power settingswww.gateway.com3Click the Intel SpeedStep technology tab.4Change any of the following settings:■To run the processor at full speed regardless of the power source, click the arrow button to open the Running on batteries list, then click Maximum Performance.■To run the processor at reduced speed (using less power) regardless of the power source, click the arrow button to open the Plugged in list, then click Battery Optimized Performance.■To turn off the SpeedStep technology control, click the Advanced tab, click the Disable Intel SpeedStep technology control check box, then click Apply.■To remove the SpeedStep icon from the taskbar, click the Advanced tab, click the Remove icon from taskbar check box, then click Apply.5Click OK.

74Chapter 9: Managing Powerwww.gateway.com

7510www.gateway.comTravel tipsThese tips can make traveling with your notebook more convenient and trouble-free. This chapter provides information on:■Using the modem■Using your radio frequency wireless connections■Transferring files■Protecting your notebook from loss and theft■Managing your notebook’s power efficientlyTips & Tricks To access the contents of this manual while you are traveling, download an electronic copy from www.gateway.com/support/manlib/.

76Chapter 10: Travel tipswww.gateway.comModem■Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler.■Take a telephone line protector.■Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally.■Take remote access information with you so you can connect to your ISP while outside of your usual calling area. A list of country dialing codes may be especially useful if you are traveling internationally.Radio frequency wireless connections■Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, when traveling between countries check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country.■If your notebook came equipped with an internal embedded wireless device, see “Safety, Regulatory, and Legal Information” on page 173 for general wireless regulatory guidelines.■Wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices which use wireless to communicate. For instructions on how to turn off your wireless device, see “Networking Your Notebook” on page 91.

77Fileswww.gateway.comFiles■Copy your working files from your desktop computer to your notebook before you travel.■If you need to access your desktop computer files from your notebook while traveling, set up the desktop computer for remote access. Contact your network system administrator for more information about remote access.■Take extra diskettes for transferring files between computers and backing up files.Security■Get a locking cable for your notebook so you can attach a cable lock and leave the notebook in your hotel room while you are away.■Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the x-ray machine in security checkpoints.■Write down your notebook model number and serial number (available on the system label) in case of theft or loss, and keep the information in a safe place. Also, tape your business card or an address label to your notebook and accessories.■Whoever sits next to you or behind you can see your notebook display. Avoid working with confidential files until you can be sure of privacy.■Use a startup password to restrict access to your notebook.To create a startup password:Get procedure from C sample.Important Use a password that you can remember, but that is difficult for someone else to guess. The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. Call Gateway Technical Support for instructions.

78Chapter 10: Travel tipswww.gateway.comPower ■Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters.■To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings.■For information on conserving battery power, see “Conserving battery power” on page 65.■For information on using alternate power sources, see “Using alternate power sources” on page 65.■For information on monitoring the battery charge, see “Monitoring the battery charge” on page 60.

7911www.gateway.comCustomizing Your NotebookInsert Customizing Your Computer module here.

80Chapter 11: Customizing Your Notebookwww.gateway.com

8112www.gateway.comUpgrading Your NotebookThis chapter provides information about adding hardware devices to your notebook, including:■PC Cards■Bay modules■Memory

82Chapter 12: Upgrading Your Notebookwww.gateway.comAdding PC CardsYour notebook has a PC Card slot (also known as PCMCIA card slots). This slot accepts a single Type I, Type II, or Zoom card.You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, refer to the PC Card manufacturer’s documentation for further information.To insert a PC Card:■Push the card firmly into the PC Card slot label-side up until the outer edge of the card is flush with the side of the notebook.Help and SupportFor more information about adding PC Cards in Windows XP, click Start, then click Help and Support.Insert picture of inserting PC Card.

83Adding PC Cardswww.gateway.comTo remove a PC Card:1Click the remove hardware icon in the taskbar, then select the PC Card name and click Stop.-OR-Turn off the notebook.2Release the eject button by pressing the PC Card eject button once.3Eject the PC Card by pressing the eject button again.Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button.Insert picture of ejecting PC Card.

84Chapter 12: Upgrading Your Notebookwww.gateway.comChanging bay modulesYour docking station’s modular bay supports different bay modules, such as a CD, DVD, CD-RW, or combination DVD/CD-RW drive, a second hard drive, or a diskette drive.To change bay modules:1Make sure your notebook is off.2Detach the notebook from the docking station.3Slide the bay module latch that corresponds to the bay you are changing (5.25-inch or 3.5-inch) toward the middle of the docking station. The module will pop out slightly.4Slide the bay module out.Insert picture of notebook and docking station with bays called out.Insert picture of docking station with fingers on latch/button.

85Changing bay moduleswww.gateway.com5Firmly push the new bay module straight into the bay until the latch clicks into place.6Place notebook back on the docking station.7Turn the notebook on.

86Chapter 12: Upgrading Your Notebookwww.gateway.comPreventing static electricity dischargeThe components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).Before installing memory, follow these guidelines:■Turn off the computer power.■Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the computer.■Touch a bare metal surface on the back of the computer.■Unplug the power cord and modem and network cables.■Remove the battery.Before working with computer components, follow these guidelines:■Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.■Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.Caution ESD can permanently damage electrostatic discharge-sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem cable before opening the case.Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

87Installing memorywww.gateway.comInstalling memoryYour notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any available slot. Use only memory modules designed for the Gateway 200 for upgrading your memory.To add or replace memory modules:1Follow the instructions under “Preventing static electricity discharge” on page 86.2Shut down your notebook, then disconnect the power adapter and modem and network cables.3Turn the notebook over, then remove the battery.4Remove the memory bay cover screw, then remove the memory bay cover.Warning Disconnect the power adapter, disconnect the modem and network cables, and remove the battery before you remove the memory bay cover. Replace the cover before you restore power or reconnect the modem and network cables.Insert picture of notebook upside down with memory bay called out.

88Chapter 12: Upgrading Your Notebookwww.gateway.com5If you are removing a module, gently press outward on both clips at either end of the memory module until the module tilts upward.6Pull the memory module out of the slot.

89Installing memorywww.gateway.com7Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so that it can only be inserted in one direction. If the module does not fit, make sure the notch in the module lines up with the tab in the memory bay.8Gently push the module down until it clicks in place.9Replace the memory bay cover and cover screw, insert the battery, connect the power adapter and modem and network cables, and turn on your notebook.Important Use only memory modules designed for the Gateway 200.

90Chapter 12: Upgrading Your Notebookwww.gateway.com

9113www.gateway.comNetworking Your NotebookConnecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers.This chapter contains information about:■Benefits of using a network in your home, small office, or home office■Types of network connections■Using a wireless network■Purchasing additional network equipment

92Chapter 13: Networking Your Notebookwww.gateway.comThe benefits of using a networkA network lets you:■Share a single Internet connection■Share computer drives■Share peripheral devices■Stream audio and video files■Play multi-player gamesSharing a single Internet connectionA network makes sharing the Internet easy. Each computer that is connected to the network can share the same modem and telephone line or broadband connection and access the Internet at the same time. This saves on the cost of installing another telephone line for your second computer and paying for a second Internet Service Provider (ISP) account.Sharing drivesWith a network, you can copy files from computer to computer by copying and pasting or dragging and dropping. You will no longer waste your time transferring files by using diskettes. In addition, you can map a drive from a computer on the network to a drive on another computer, and access the file as if it were located on the hard drive of the computer you are using.Sharing peripheral devicesEach computer that is connected to the network can share the same peripheral devices, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network.Important Most ISPs allow multiple users at the same time. If you use America Online as your ISP, you can log onto America Online through one of your screen names and the other computers can access the Internet using an Internet browser.

93The benefits of using a networkwww.gateway.comStreaming audio and video filesWith a network, you can store audio files (such as the popular .MP3 files) and video files on any networked computer, then play them on any of the other computers or devices connected to your network, a process called streaming.Playing multi-player gamesWith a home network, you can play multi-player games. Load a game like Microsoft Midtown Madness 2 on your computers, and in minutes, you and your friends can race in competing cars through the streets of San Francisco.

94Chapter 13: Networking Your Notebookwww.gateway.comExample networkA network connects all your computers and other devices so that you can share files, programs, peripheral devices, and much more from any computer in your home or office. The picture below shows an example of a home network.

95Selecting a network connectionwww.gateway.comSelecting a network connectionOne of the biggest decisions you will need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless connections.Wired connectionsHPNA (Home Phoneline Networking Alliance) and Ethernet are two popular types of wired networks.HPNACreating an HPNA network is as easy as knowing where your telephone jacks and computers are located. HPNA uses your home's standard telephone lines and telephone jacks instead of special cabling to connect computers. You can use your networked computers at the same time as you connect to your ISP, send a fax, or talk on your telephone. For the best performance, your computers should have HPNA 2.0 network cards or jacks for connecting to your network.Ethernet or Fast EthernetEthernet is a type of connection commonly used in offices around the world. This type of connection can also be used to build small computer networks in the home. Ethernet is available at two different speeds: standard Ethernet, which runs at the same speed as HPNA 2.0, and Fast Ethernet, which runs up to ten times faster. To create an Ethernet network, you or your electrician must install special cables in your home or office. Your computers must have Ethernet cards or jacks for connecting to a 10 or 10/100 Ethernet switch or hub. If you are connecting just two computers, you can eliminate the switch or hub and use a special crossover cable.Important If you have more than one telephone line in your home or office, make sure that all the computers in your network are connected to jacks that share the same telephone number.Important Check local code requirements before installing Ethernet cable or other wiring in your home or office. Your municipality may require you to obtain a permit and hire a licensed installer.

96Chapter 13: Networking Your Notebookwww.gateway.comBroadband Internet connectionsYou can use your computer’s Ethernet or USB jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your computer’s Ethernet or USB jack. Typically, if one computer is connected to the Internet, other networked computers can access the Internet through the shared Internet connection. A broadband, versus dial-up, connection adds speed and an “always on” connection to your home network.Wireless ConnectionsInstead of connecting your computers with wires, you can consider a wireless network. Wireless Ethernet is ideal for creating a home or office network.Wireless EthernetA wireless Ethernet network (also known as IEEE 802.11b or WiFi) exceeds the speed of either HPNA 2.0 or standard Ethernet. In addition, this type of network allows you the freedom to move about your home or office with your computer. For example, you can take your notebook from your home office to your patio without having a telephone or Ethernet jack available.Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or WiFi) communication devices are examples of devices that provide wireless communication.Important If your notebook came equipped with an internal radio frequency wireless device, see “Safety, Regulatory, and Legal Information” on page 173 for general wireless regulatory and safety guidelines. To find out if your notebook has an internal wireless device, check the label (see “Identifying your model” on page 10).

97Selecting a network connectionwww.gateway.comAssessing your connection needsTo select the type of network that will work best for you, consider how you will use your network.HPNAAn HPNA network is appropriate if:■Your home, small office, or home office has a telephone jack with the same telephone number in each room that has a device you want to connect■You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet■Your computer has one of the following:■An HPNA jack for connecting to a telephone jack■A USB port to connect to a HPNA adapter■Cost savings is more important than network speed■Your connection speed needs are less than 10000 Kbps (see “Comparing data transfer speed” on page 98)EthernetAn Ethernet or Fast Ethernet network is appropriate if:■You are building a new home or your existing home already has Ethernet cable installed in each room that has a device you want to connect■You are creating a network in an office or business■Network speed is more important than cost savings■You have a combination of Windows-based computers and non-Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet■Your computer has an Ethernet jack for connecting to the network

98Chapter 13: Networking Your Notebookwww.gateway.comWireless Ethernet (IEEE 802.11b, WiFi)A wireless Ethernet network is appropriate if:■You are looking for an alternative to using your telephone line or installing cable for connectivity■The ability to move about with your computer is as important as network speed■You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet■Your computer has wireless Ethernet (IEEE 802.11b) for networking■Your connection speed needs are less than 11000 Kbps (see “Comparing data transfer speed” on page 98)Comparing data transfer speedWhen deciding between connection types, compare the different data transfer speeds of by each type to the programs you plan to run on your network.Type of Program Speed RequiredVoice over IP (VoIP) 5-20 KbpsMultiplayer Game 20-80 KbpsDial-up Internet 24-56 KbpsMP3 Audio Streaming 80-200 KbpsPrinter Sharing 80-200 KbpsBroadband Internet 100-1000 KbpsFile Sharing 300-40000 KbpsMPEG Video Streaming 4000-8000 Kbps

99Selecting a network connectionwww.gateway.comCompare the Gateway-supported network types and the maximum speed of each.When comparing the speed at which your network will need to run to the speed you can get from the connection type, you should consider which programs may run at the same time on your network.For example, you have stored several MP3 audio files on your network. You typically play music on your desktop, and at the same time your teenager may play music on a notebook. Playing two MP3 audio files simultaneously requires 200 Kbps + 200 Kbps = 400 Kbps. If at the same time you are playing two MP3 audio files, you also print a file to your printer, the speed required increases to 200 Kbps + 200 Kbps + 200 Kbps = 600 Kbps.A comparison of the two previous tables shows that HPNA 2.0, Ethernet, and wireless Ethernet can handle most programs on a network. If you anticipate using a combination of programs that regularly exceed 10000 Kbps, you should consider installing Fast Ethernet for your connection.Connection Type Rated Maximum SpeedHPNA 2.0 Wired 10000 KbpsEthernet Wired 10000 KbpsWireless Ethernet (IEEE 802.11b or WiFi)Wireless 11000 KbpsFast Ethernet Wired 100,000 Kbps

100Chapter 13: Networking Your Notebookwww.gateway.comUsing a wireless networkYour notebook may have wireless Ethernet networking built-in. The information in this section tells you how to set up and access a wireless network. If your notebook does not have wireless networking built-in and you are interested in getting networking hardware for your notebook or other computers to set up a network in your home or office, go to “Purchasing additional network equipment” on page 138.Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or WiFi) communication devices are examples of devices that provide wireless communication. For instructions to turn wireless Ethernet on and off, see “Turning your wireless Ethernet on or off in Windows XP” on page 108 and “Turning your wireless Ethernet on or off in Windows 98 and Windows 2000” on page 126.Important If your system came equipped with an internal radio frequency wireless device, see “Safety, Regulatory, and Legal Information” on page 173 for general wireless regulatory and safety guidelines. To find out if your system has an internal wireless device, check the label (see “Identifying your model” on page 10).

101Using a wireless networkwww.gateway.comUsing wireless Ethernet in Windows XPIf your system does not use Windows XP, follow the instructions under “Using wireless Ethernet in Windows 98 and Windows 2000” on page 126.Setting up wireless Ethernet networking in Windows XPIf you have wireless Ethernet, the first time you start your notebook, your system automatically installs the wireless Ethernet drivers. Immediately following the initial startup, you may be instructed to run the Network Setup Wizard.Important The network setup procedure uses the Windows XP Network Setup Wizard. The example screens show those screens that typically appear in the course of using the wizard. If your network situation differs from that used in this example, you may encounter additional screens or screens with different selections. Make sure you read each screen in the wizard and make your selections based on your particular network situation.

102Chapter 13: Networking Your Notebookwww.gateway.comTo run the Windows XP Network Setup Wizard:1Click on the Network Setup Wizard icon on the Windows XP taskbar.-OR-Click Start, All Programs, Accessories, Communications, then click Network Setup Wizard. The Network Setup Wizard opens.2Click Next to continue through the wizard.

103Using a wireless networkwww.gateway.com3Click Next. The wizard found disconnected network hardware screen opens.4Click to select the Ignore disconnected network hardware check box, then click Next. The Select a connection method screen opens.

104Chapter 13: Networking Your Notebookwww.gateway.com5Click the method that the notebook uses to access the Internet, then click Next. The Your computer has multiple connections screen opens.-OR-Click Other, then click Next for a list of additional methods. Make a selection, then click Next. The Your computer has multiple connections screen opens.

105Using a wireless networkwww.gateway.com6Click Let me choose the connections to my network, then click Next. The Select the connections to bridge screen opens.7Click to select the Wireless Network Connection check box, then click Next. The Give this computer a description and name screen opens.8Type a description of the computer in the Computer description box.

106Chapter 13: Networking Your Notebookwww.gateway.com9Type the name by which the computer will be identified on the network in the Computer name box, then click Next. The Name your network screen opens.10 Type the name of the workgroup this notebook belongs to in the Workgroup name box. This name is usually assigned by the network system administrator and identifies which group of computers this notebook is most likely to communicate with.11 Click Next. The Ready to apply network settings screen opens.

107Using a wireless networkwww.gateway.com12 Click Next to apply the network settings. The Yo u’ re al most don e screen opens.13 If you are setting up a wireless Ethernet network on other computers, you may want to use the Network Setup Wizard to do so. Click a method for installing and configuring the network on your other computers, then click Next.14 Click Finish.

108Chapter 13: Networking Your Notebookwww.gateway.comTurning your wireless Ethernet on or off in Windows XPThere are times, such as when you are flying in an aircraft, when you should turn off your wireless Ethernet network. You can also turn off wireless Ethernet to conserve the battery charge on your notebook.To turn wireless Ethernet on or off in Windows XP using the Start menu:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens.2Click/Double-click Network Connections. The Network Connections window opens.3Right-click Wireless Network Connection, then click Enable to turn on wireless Ethernet or click Disable to turn off wireless Ethernet.<Also document any methods of turning wireless on or off using the hardware.>Configuring Windows XP for wireless EthernetTo configure Windows XP to use the wireless Ethernet network:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens.2Click/Double-click Network Connections. The Network Connections window opens.

109Using a wireless networkwww.gateway.com3Right-click Wireless Network Connection, then click Properties. The Wireless Network Connection Properties dialog box opens.4Click Internet Protocol (TCP/IP), then click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens.

110Chapter 13: Networking Your Notebookwww.gateway.com5Click the General tab.6If you are using a DHCP server, click Obtain an IP address automatically.- OR -If you are not using a DHCP server, click Use the following IP address, then type the IP address in the IP address box and Subnet mask in the Subnet mask box.7Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.8Click OK to close the Wireless Network Connection Properties dialog box.9Click X to close the Network Connections window.Important If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values.

111Using a wireless networkwww.gateway.comCreating a wireless Ethernet network in Windows XPAfter you have turned on wireless Ethernet networks, you may want to create a new wireless Ethernet network. You can create either an access point or peer-to-peer wireless Ethernet network.Access PointAn access point is a device that allows you to join both a wireless network and access a wired network at the same time. You can create an access point wireless network if you purchased an RG1000 or equivalent access point. This illustration shows an example of an access point network.To create an access point wireless Ethernet network:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens.2Click/Double-click Network Connections. The Network Connections window opens.

112Chapter 13: Networking Your Notebookwww.gateway.com3Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens.4Click Advanced. The Wireless Network Connection Properties dialog box opens.

113Using a wireless networkwww.gateway.com5Click the Wireless Networks tab.

114Chapter 13: Networking Your Notebookwww.gateway.com6Click Add. The Wireless Network Properties dialog box opens.7Type the name of the network in the Network name (SSID) box. For an access point network, we recommend using the name of the access point device followed by the SSID name found on the back of the access point. Example: RG1000 1ff60a.8Click the Data encryption (WEP enabled) check box.9Click to clear the The key is provided for me automatically check box.10 Type the network key in the Network key box. This key must be the last five digits of the network name, for example ff60a.11 Click the arrow button to open the Key format list, then click ASCII characters.12 Click the arrow button to open the Key length list, then click 40 bits (5 characters).13 Click the up or down arrow button to select 0 from the Key index (advanced) list.14 Make sure that the Network Authentication (Shared mode) check box is not selected.

115Using a wireless networkwww.gateway.com15 Make sure that the This is a computer-to-computer (ad hoc) network check box is not selected.16 Click OK to close the Wireless Network Properties dialog box.17 Click the General tab.18 Click to select Internet Protocol (TCP/IP) in the This connection uses the following items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices.19 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens.

116Chapter 13: Networking Your Notebookwww.gateway.com20 Click the General tab.21 If you are using a DHCP server, click Obtain an IP address automatically.- OR -If you are not using a DHCP server, click Use the following IP address, then type the IP address in the IP address box and Subnet mask in the Subnet mask box.22 Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.23 Click OK to close the Wireless Network Connection Properties dialog box.Important If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values.

117Using a wireless networkwww.gateway.comPeer-to-peer (ad hoc)Use a peer-to-peer (ad hoc) network if you are setting up or joining a temporary or permanent computer-to-computer network for sharing files and peripheral devices. This type of network does not include an access point into a wired network.To create a peer-to-peer wireless Ethernet network in Windows XP:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens.2Click/Double-click Network Connections. The Network Connections window opens.

118Chapter 13: Networking Your Notebookwww.gateway.com3Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens.4Click Advanced. The Wireless Network Connection Properties dialog box opens.

119Using a wireless networkwww.gateway.com5Click the Wireless Networks tab.

120Chapter 13: Networking Your Notebookwww.gateway.com6Click Add. The Wireless Network Properties dialog box opens.7Type the name of the network in the Network (SSID) box. For a peer-to-peer network, this can be any network name not already in use, for example Adhoc.8Click the This is a computer-to-computer (ad hoc) network check box.9If an encryption key has been agreed to by the other members of your network, go to step 10.-OR-If your network is not using an encryption key, go to step 16.10 Click the Data encryption (WEP enabled) check box.11 Click to clear the The key is provided for me automatically check box.12 Type the network key in the Network key box.13 Click the arrow button to open the Key format list, then click the key format you have agreed to.14 Click the arrow button to open the Key length list, then click the key length you have agreed to.

121Using a wireless networkwww.gateway.com15 Click the up or down arrow button to select the key index you have agreed to from the Key index (advanced) list.16 Click OK to close the Wireless Network Properties dialog box.17 Click the General tab.18 Click to select Internet Protocol (TCP/IP) in the This connection uses the following items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices. 19 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens.

122Chapter 13: Networking Your Notebookwww.gateway.com20 Click the General tab.21 Click Use the following IP address.

123Using a wireless networkwww.gateway.com22 Type an IP Address value in the IP Address box and a Subnet Mask value in the Subnet Mask box for each wireless computer on your ad hoc network. The IP Address for computer 1 should end with a 1 and the IP Address for computer 2 should end with a 2.23 Click OK to close the Internet Protocol (TCP/IP) Properties dialog box.24 Click OK to close the Wireless Network Connection Properties dialog box.Connecting to a wireless Ethernet network in Windows XPTo connect to an existing wireless Ethernet network:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens.2Click/Double-click Network Connections. The Network Connections window opens.Example IP address and subnet mask for wireless computer 1Example IP address and subnet mask for wireless computer 2

124Chapter 13: Networking Your Notebookwww.gateway.com3Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens.4Click the network you want to connect to, then click Connect.Checking network signal strength in Windows XPIf your wireless Ethernet network is running slower than you expect, you should check your network signal strength. If you find the signal strength is low, try moving to a new location to increase the signal strength.To check the signal strength of your wireless Ethernet network:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens.2Click/Double-click Network Connections. The Network Connections window opens.

125Using a wireless networkwww.gateway.com3Right-click Wireless Network Connection, then click Status. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook.Important Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors.

126Chapter 13: Networking Your Notebookwww.gateway.comUsing wireless Ethernet in Windows 98 and Windows 2000If your system uses Windows XP, use the instructions under “Using wireless Ethernet in Windows XP” on page 101.Installing the ORiNOCO Client Manager in Windows 98 and Windows 2000If you have wireless Ethernet, the first time you start your notebook, your system automatically installs the wireless Ethernet drivers. Immediately following the initial startup, you may be asked to install the ORiNOCO Client Manager. You may also need to install the ORiNOCO Client Manager if it has not already been installed on your computer.To see if the ORiNOCO Client Manager is installed:■Click Start, Programs, then click ORiNOCO. If Client Manager is not listed in the submenu, you will need to install it.To install the ORiNOCO Client Manager:■Complete the instructions in “Restoring Software” on page 145.Turning your wireless Ethernet on or off in Windows 98 and Windows 2000There are times, such as when you are flying in an aircraft, when you should turn off your wireless Ethernet network. You can also turn off wireless Ethernet to conserve the battery charge on your notebook.To turn wireless Ethernet on or off using the Client Manager:1Right-click the ORiNOCO Client Manager icon on the taskbar.2Click Enable Radio to turn on wireless Ethernet or Disable Radio to turn off wireless Ethernet.

127Using a wireless networkwww.gateway.com<Also document any methods of turning wireless on or off using the hardware.>Configuring the ORiNOCO client manager in Windows 98 and Windows 2000If you have wireless Ethernet, you need to configure your network settings.To configure the ORiNOCO Client Manager:1Click Start, Programs, ORiNOCO, then click Client Manager. The ORiNOCO Client Manager window opens.

129Using a wireless networkwww.gateway.com■Access Point - Use this network type if you are joining a wireless network and accessing a wired network through an access point. Contact your network system administrator or refer to the access point documentation for more information about using this network type.

130Chapter 13: Networking Your Notebookwww.gateway.com■Residential Gateway - Use this network type if you are setting up or joining a wireless network that is using a residential gateway to access the Internet.■Peer-to-Peer Group - Use this network type if you are setting up or joining a temporary or permanent computer-to-computer network for sharing files and peripheral devices. This type of network does not include an access point into a wired network.

133Using a wireless networkwww.gateway.com3Click the Identification tab.4Type a unique computer name in the Computer name box. This name identifies this notebook on the network.5Type the name of the workgroup this notebook belongs to in the Workgroup box. This name is usually assigned by the network system administrator and identifies which group of computers this notebook is most likely to communicate with.6Type a description of the notebook in the Computer Description box. This description lets other network users identify who this notebook belongs to.7Click OK.

134Chapter 13: Networking Your Notebookwww.gateway.comConfiguring Windows 98 and Windows 2000 for wireless EthernetTo configure Windows to use the wireless Ethernet network:1Click Start, Settings, then click Control Panel. The Control Panel window opens.2Double-click the Network icon. The Network dialog box opens.3Click to select TCP/IP -> ORiNOCO Mini PCI Card in the The following network components are installed items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices.

135Using a wireless networkwww.gateway.com4Click Properties. The TCP/IP Properties dialog box opens.5Click the IP Address tab.6If you are using a DHCP server, click Obtain an IP address automatically.- OR -If you are not using a DHCP server, click Specify an IP address, then type the IP address in the IP address box and the Subnet mask in the Subnet mask box.7Click OK to close the TCP/IP Properties dialog box.8Click OK to close the Network dialog box.Important If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values.

137Using a wireless networkwww.gateway.comImportant Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference due to natural obstructions such as walls, floors, and doors.

138Chapter 13: Networking Your Notebookwww.gateway.comPurchasing additional network equipmentUse the following shopping lists when purchasing equipment for your network.HPNAFor an HPNA network you need:■An HPNA card installed in each desktop computer- OR -An HPNA/V.90 combination card installed in each desktop computer- OR -A USB HPNA adapter attached to each desktop or notebook- OR -An HPNA PC Card installed in each notebook■Modem cable going from each computer to the closest telephone jackImportant All HPNA components should be HPNA 2.0. A mixture of HPNA 1.0 and HPNA 2.0 components will result in your network running at a slower speed.HPNA cardUSB HPNA adapter

139Purchasing additional network equipmentwww.gateway.comEthernetFor an Ethernet network you need:■An Ethernet card installed in each desktop computer- OR -An Ethernet jack on each desktop and notebook - OR -An Ethernet PC Card installed in each notebook■An Ethernet hub or switch with enough ports for each computer and device in the network (hubs are slightly cheaper than switches but may run slower than switches)■Ethernet cable going from each computer to the hub or switchImportant All Ethernet components should be either standard Ethernet (10 Mbps) or Fast Ethernet (100 Mbps). A mixture of Ethernet and Fast Ethernet components will result in your network running at the slower speed.Ethernet card and hub

140Chapter 13: Networking Your Notebookwww.gateway.comWireless EthernetFor a wireless Ethernet network you need:■A wireless Ethernet (IEEE 802.11b) PCI card installed in each desktop computer- OR -A wireless Ethernet (IEEE 802.11b) PC Card installed in each notebook that does not have wireless Ethernet built-in■A wireless Ethernet (IEEE 802.11b) Access Point if you want to connect your wireless Ethernet to the Internet or a wired networkFor more informationFor more information about networking your home or office, discuss your particular needs with your Gateway Country Store representative. In addition, several books and Internet sites are dedicated to networking. Refer to these sources for more information about networking your home or office with HPNA, Ethernet, or Wireless Ethernet.Wireless Ethernet PCI cardWireless Ethernet PC cardWireless Ethernet Access Point

14114www.gateway.comMoving From Your Old ComputerInsert Data Migration Overview module here.

142Chapter 14: Moving From Your Old Computerwww.gateway.com

14315www.gateway.comMaintaining Your NotebookInsert Maintaining Your Computer module here.

144Chapter 15: Maintaining Your Notebookwww.gateway.com

14516www.gateway.comRestoring SoftwareInsert Restoring Software module here.

146Chapter 16: Restoring Softwarewww.gateway.com

14717www.gateway.comTroubleshootingThis chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues.This chapter also includes information about:■Telephone support■Automated troubleshooting systems■Tutoring and trainingIf the suggestions in this chapter do not correct the problem, see “Getting Help” on page 43 for more information about how to get help.Help and SupportFor more information about troubleshooting your notebook in Windows XP, click Start, then click Help and Support.

148Chapter 17: Troubleshootingwww.gateway.comSafety guidelinesWhile troubleshooting your computer, follow these safety guidelines:■Never remove the memory bay cover while your computer is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected.■Make sure you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 86.

149First stepswww.gateway.comFirst stepsIf you have problems with your computer, try these things first:■Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power.■If you use a power strip or surge protector, make sure it is turned on.■If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.■Make sure that your hard drive is not full.■If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem.■If you added or removed modules or peripheral devices, review the installation procedures you performed and make sure you followed each instruction.■If an error occurs in a program, consult the program’s printed documentation or the online help.Important Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the cabinet was damaged. Instead, unplug your computer and contact a qualified computer technician.Help and SupportFor more information about troubleshooting your notebook in Windows XP, click Start, then click Help and Support.

150Chapter 17: Troubleshootingwww.gateway.comSoftware support toolsYour system may include the following support tool to help you diagnose and fix problems:■PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer.This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities.Help and SupportFor more information on using PC Doctor in Windows XP, click Start, then click Help and Support.

151Troubleshootingwww.gateway.comTroubleshootingCD, DVD, CD-RW, or DVD/CD-RW drivesThe computer does not recognize a disc or the drive■The disc may not be correctly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retainers hold the disc in place.■The modular drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the disc again.■Make sure the disc label is facing up.■Try a different disc. Occasionally discs are flawed and cannot be read by the drive.■Clean the disc. For more information, see “To clean a CD or DVD:” on page 152.■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.An audio CD does not produce sound■Make sure the CD label is facing up.■Make sure the volume control on your notebook is turned up. For more information, see <appropriate cross-reference in keyboard section>.■Make sure the Windows volume control is turned up. For more information, see <adjusting volume references>.■Make sure that Mute is not selected. For more information, see <adjusting volume references>.■Clean the CD. For more information, see “To clean a CD or DVD:” on page 152.■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.■Reinstall the audio device drivers. For more information, see <Reinstalling device drivers references>.A DVD movie will not play■Make sure the label or side you want to play is facing up.

152Chapter 17: Troubleshootingwww.gateway.com■Shut down and restart your computer.■The DVD’s regional code and your computer’s regional code may not match. Regional codes help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the regional code on the disc and the regional code for the DVD drive must match.The regional code on your DVD drive is determined by delivery address for your computer. The regional code for the disc is on the disc, disc documentation, or packaging.A DVD does not produce sound on a TV■Audio is not transmitted through the TV out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD.To clean a CD or DVD:■Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

153Troubleshootingwww.gateway.comDevice installationYou have computer problems after adding a new deviceSometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.To check IRQ usage in Windows XP:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.2Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens.3Click View, Resources by type, then double-click Interrupt request (IRQ). All IRQs and their hardware assignments are displayed.To check IRQ usage in Windows 2000:1Click Start, Settings, then click Control Panel. The Control Panel window opens.2Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens.3Click View, Resources by type, then double-click Interrupt request (IRQ). All IRQs and their hardware assignments are displayed.To check IRQ usage in Windows 98:1Click Start, Settings, then click Control Panel. The Control Panel window opens.2Double-click the System icon, then click the Device Manager tab. The Device Manager window opens.3Click Computer, then click Properties. The Computer Properties dialog box opens and displays the IRQs and their hardware assignments.

155Troubleshootingwww.gateway.com■Not all diskettes are IBM-compatible. Make sure the diskette you are using is IBM-compatible.■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.You receive a “Disk is full” error message■Delete unnecessary files on the diskette.■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.■Run Error checking or ScanDisk on the diskette. For more information, see <scanning the hard drive for errors reference>. If errors are detected and corrected, try using the diskette again.You receive a “Non-system disk” or “Disk error” error message■Eject the diskette from the diskette drive, then press ENTER.■Make sure the diskette you are using is IBM-compatible.The light on the diskette drive is lit continuously■Remove the diskette from the drive. If the light stays on, try restarting your computer.File managementA file was accidentally deletedTo restore deleted files:1Double-click the Recycle Bin icon.2Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from.If the Recycle Bin was emptied before you tried to restore a file, the file cannot be recovered.

156Chapter 17: Troubleshootingwww.gateway.comHard driveYou receive an “Insufficient disk space” error message■Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see <Using Disk Cleanup reference>.■Empty the Recycle Bin by right-clicking the Recycle Bin icon and clicking Empty Recycle Bin.■If possible, save your files to a diskette or another drive.■If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive.You receive a “Data error” message■This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking or the ScanDisk program. For more information, see <scanning the hard drive for errors reference>The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message■If a diskette is in the diskette drive, eject it and restart the computer.■If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.The secondary hard drive is not recognized■The modular drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the hard drive again.InternetYou cannot connect to the Internet■Make sure the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 6 to make sure that the connections have been made correctly.Caution All deleted files will be lost when you empty the Recycle Bin.

157Troubleshootingwww.gateway.com■Make sure your computer is connected to the telephone line and the telephone line has a dial tone.■If you have the call waiting feature on your telephone line, make sure it is disabled.■Make sure your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.■Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem” on page 159.You receive an “Unable to locate host” message and are unable to browse the InternetThis problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.■Double-check the URL or try a different URL.■If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.Connecting to a Web site takes too longMany factors can affect Internet performance:■The condition of the telephone lines in your residence or at your local telephone company■The condition of the Internet computers to which you connect and the number of users accessing those computers■The complexity of graphics and multimedia on Web pages■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computerPeople are sending you e-mail messages, but you have not received any mail■Click the receive button in your e-mail program.■Make sure your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.

158Chapter 17: Troubleshootingwww.gateway.comKeyboardThe external keyboard does not work■Make sure the keyboard cable is plugged in correctly.■Try a keyboard that you know works to make sure the keyboard port works.■If you spilled liquid in the keyboard, turn off the computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.A keyboard character keeps repeating or you receive a “Keyboard stuck” or “Key failure” error message■Make sure that nothing is resting on the keyboard.■Make sure a key is not stuck. Press each key to loosen a key that might be stuck, then restart the computer.LCD panelThe screen is too dark■Adjust the brightness using the function keys. The screen resolution is not correct■Change the screen resolution and color depth from the Display Properties dialog box. For more information, see <Adjusting the color depth reference> and <adjusting the screen area reference>.The text on the display is dim or difficult to read■Adjust the brightness controls.■Move the computer away from sources of electrical interference such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.■Change the display settings. For more information, see <Adjusting the screen and desktop settings reference.>

159Troubleshootingwww.gateway.comThe LCD panel has pixels that are always dark or too bright■This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected.MemoryYou receive a “Memory error” message■Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Installing memory” on page 87.■Use diagnostic programs to help determine if a memory module is failing. For more information, see “Installing memory” on page 87.You receive a “Not enough memory” error message■Close all programs, then restart the computer.Modem Your modem does not dial or does not connect■Make sure the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 6 to make sure that the connections have been made correctly.■Make sure your computer is connected to the telephone line and the telephone line has a dial tone.■Make sure that the modem cable is less than 6 feet (1.8 meters) long.■Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure the modem dialing properties are set appropriately.

160Chapter 17: Troubleshootingwww.gateway.comTo check the dialing properties in Windows XP and Windows 2000:1In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.- OR -In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab.3Select the location from which you are dialing, then click Edit.4Make sure all settings are correct.To check the dialing properties in Windows 98:1Click Start, Settings, then click Control Panel. The Control Panel window opens.2Click/Double-click the Modems icon, then click Dialing Properties. The Dialing Properties window opens.3Make sure all settings are correct.■Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem.■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.■Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.■Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

161Troubleshootingwww.gateway.com■You can also call your telephone service and have them check the telephone line for noise or low line levels.■Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone company.■Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, contact your telephone company. The telephone line may be too noisy.You cannot connect to the Internet■The ISP may be having technical difficulties. Contact your ISP technical support for help.■See if the modem works with a different communications program. The problem may be with just one program.Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.If your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. CST.To access the gateway.your.way dial-up server:1Insert the red Drivers CD of the System Restoration Kit.2Click Help.3Click Support Web Site, then follow the on-screen instructions.

162Chapter 17: Troubleshootingwww.gateway.com4To check your modem connection speed, select the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your Taskbar), your modem connection speed appears.Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modemCurrent fax technology only supports a maximum send and receive rate of 14,400 bps.The modem is not recognized by the computer■Make sure the line connected to the modem is working and plugged into the appropriate port on the modem. See “Back” on page 6 to make sure that the connections have been made correctly.■If the modem shares the telephone line with another device, make sure the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).■Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.■Shut down and restart your computer.■Run Windows modem diagnostics.To run modem diagnostics in Windows XP and Windows 2000:1Close all open programs.2In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.- OR -In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 3Click/Double-click the Phone and Modem Options icon, then click the Modems tab.4Click to select your modem, then click Properties. The Modem Properties window opens.

163Troubleshootingwww.gateway.com5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as “port already open” or “the modem has failed to respond,” the modem did not pass diagnostics.To run modem diagnostics in Windows 98:1Close all open programs.2Click Start, then Settings, then click Control Panel. The Control Panel window opens.3Double-click the Modems icon. The Modems Properties dialog box opens.4Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens.If information about the modem appears, the modem passed diagnostics. If no modem information is available, if a white screen appears with no data, or if you get an error, the modem did not pass diagnostics. Contact Gateway Technical Support.The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.To turn down the modem volume in Windows XP and Windows 2000:1In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.- OR -In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens.

164Chapter 17: Troubleshootingwww.gateway.com2Click/Double-click the Phone and Modem Options icon, then click the Modems tab.3Select the modem you want to adjust, then click Properties.4Click the Modem tab, then adjust the Speaker volume control.5Click OK twice to exit Phone and Modem Options.To turn down the modem volume in Windows 98:1Click Start, Settings, then click Control Panel. The Control Panel window opens.2Double-click the Modems icon. The Modems Properties dialog box appears.3Click the General tab, select your modem, then click Properties.4Adjust the Speaker volume control.5Click OK.MouseThe external mouse does not work■Make sure that the mouse cable is plugged in correctly.■Try a mouse you know is working to make sure the mouse port works.■Shut down and restart your computer.The external mouse works erratically■Clean the mouse. For more information, see <cleaning the mouse reference>.NetworksYou cannot connect to your company network■Every network is unique. Contact your company computer department or network administrator for help.

165Troubleshootingwww.gateway.comPasswordsThe computer does not accept your password■Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the password.You forgot your startup password■The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions.PC CardsYou installed a PC Card and now your computer is having problems■Make sure you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.■Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 153.PowerYour computer is not working on AC power■Make sure your AC power adapter is connected correctly to your computer. For more information, see “Connecting the AC adapter” on page 22.■If your system is plugged into a surge protector, make sure the surge protector is securely connected to an electrical outlet, switched on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.■Make sure the AC power adapter cables are free from cuts or damage. Replace any damaged cables.Your computer is not working on battery power■Make sure the battery is installed correctly. For more information, see “Changing batteries” on page 63.

166Chapter 17: Troubleshootingwww.gateway.com■Make sure the battery is fully recharged. For more information, see “Recharging the battery” on page 61.■Make sure the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 62.Your computer will not turn off, even after pressing the power button for five seconds■If your system has “frozen,” and pressing the power button for five seconds does not turn it off, insert a straightened paper clip into the reset hole on the bottom of your notebook. For the location of the reset hole, see “Bottom” on page 7.PrinterThe printer will not turn on■Make sure the power cable is plugged into an AC power source.The printer is on but will not print■Check the cable between the printer and the computer. Make sure it is connected to the proper port.■Most printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.■Check the connector and cable for bent or broken pins.■If the printer you want to print to is not the default printer, make sure you have selected it in the printer setup.To set a default printer in Windows XP:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.2Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.3Right-click the name of the printer you want to be the default printer, then click Set as Default Printer.

167Troubleshootingwww.gateway.comTo set a default printer in Windows 98 and Windows 2000:1Click Start, Settings, then click Printers.2Right-click on the name of the printer you want to be the default printer, then click Set as Default.■Reinstall the printer driver. Use the manual that came with your printer for instructions on installing the printer driver.You receive a “Printer queue is full” error message■Make sure the printer is not set to work offline.To make sure the printer is not set to work offline in Windows XP:1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.2Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.3Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.To make sure the printer is not set to work offline in Windows 98 and Windows 2000:1Click Start, Settings, then click Printer.2Double-click the icon for the printer you want to use.3Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.■Wait until files have been printed before sending additional files to the printer.

168Chapter 17: Troubleshootingwww.gateway.com■If you print large files or many files at one time, you may want to add additional memory to the printer. Consult the printer documentation for instructions for adding additional memory.You receive a “Printer is out of paper” error message■After adding paper, make sure the printer is online. Most printers have an online/offline button that you need to press after adding paper.SoundYou are not getting sound from the built-in speakers■Make sure headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3.■Make sure the volume control on your notebook is turned up. For more information, see <appropriate cross-reference in keyboard section>.■Make sure the Windows volume control is turned up. For more information, see <adjusting volume references>.■Make sure that Mute is not selected. For more information, see <adjusting volume references>.VideoThe external monitor is not working■Make sure you have pressed FN+LCD/CRT to activate the external monitor option.■Make sure that the monitor power is turned on and that the video cable is correctly connected.TV out is not working■Make sure you have turned on TV out. For more information, see “Viewing the display on a television” on page 54.■Make sure that the television power is turned on and that the RCA video cable is correctly connected.■Televisions in different countries use different standards. If you are traveling, you may need to change the TV Out Mode. For more information, see “Viewing the display on a television” on page 54.

169Telephone supportwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support:■Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.■If a peripheral device, such as a keyboard or mouse does not appear to work, make sure that all cables are plugged in securely.■If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, refer to the manufacturer’s documentation and technical support resources.■If you have “how to” questions about using a program, consult:■Online Help■Printed documentation■The Microsoft Windows documentation■The software publisher’s Web site■Consult the troubleshooting section of this chapter.■Have your customer ID, serial number, and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.■Make sure that the computer is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps while on the line.Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if:■Power cords or plugs are damaged■Liquid has been spilled into your computer■Your computer was dropped■The cabinet was damagedInstead, unplug your computer and contact a qualified computer technician.

170Chapter 17: Troubleshootingwww.gateway.comTelephone numbersYou can access the following services through your telephone to get answers to your questions:Resource Service description How to reachAutomated troubleshooting system (ATS)Use an automated menu system and your telephone keypad to find answers to common problems.800-846-2118 (US)877-709-2945 (Canada)Fax on demand supportOrder a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.800-846-4526 (US)877-709-2951 (Canada)Gateway’s fee-based software tutorial serviceGet tutorial assistance for software issues billed by the minute.800-229-1103 (charged to your credit card)900-555-4695 (charged to your telephone bill)Gateway Technical SupportTalk to a Gateway Technical Support representative about a non-tutorial technical support question. (Refer to “Before calling Gateway Technical Support” on page 169 before calling.)TDD Technical Support (for hearing impaired) is available:Weekdays 6:00 a.m. - 8:00 p.m. Central TimeWeekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US)800-846-3609 (Canada and Puerto Rico)605-232-2191 (all other countries)800-846-1778 (TDD)America Online Get support for your America Online ISP account800-827-6364 (US)888-265-4357 (Canada)CompuServe Get support for your CompuServe ISP account 800-848-8990 (US)Sales, accounting, and warrantyGet information about available systems, pricing orders, billing statements, warranty service, or other non-technical issues.800-846-2000 (US)888-888-2037 (Canada)

171Tutoring and trainingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources.Self-helpIf you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources:■The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library■This user's guide■The software publisher's Web siteTutoringFor help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline:■800-229-1103 (rate charged per minute; charged to a major credit card)■900-555-4695 (rate charged per minute; charged to your telephone bill)TrainingGateway provides the following in-person and computerized training:Resource Service description For more informationIn-Store Training at Gateway Country storesOur friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.www.gateway.com/country

172Chapter 17: Troubleshootingwww.gateway.comGateway Learning LibrariesA variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.www.gateway.com/trainingOnline Training from Learn@GatewayMore than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.www.learnatgateway.com/Resource Service description For more information

173Awww.gateway.comSafety, Regulatory, and Legal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.Setting up your system■Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.■Do not use this product near water or a heat source such as a radiator.■Set up the system on a stable work surface.■The product should be operated only from the type of power source indicated on the rating label.■If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.■Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.

174Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.com■Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.■If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.■If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.Care during use■Do not walk on the power cord or allow anything to rest on it.■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.■Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.■When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.■Unplug the system from the wall outlet and refer servicing to qualified personnel if:■The power cord or plug is damaged.■Liquid has been spilled into the system.■The system does not operate properly when the operating instructions are followed.■The system was dropped or the cabinet is damaged.■The system performance changes.Replacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.Caution To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

175Regulatory compliance statementswww.gateway.comRegulatory compliance statementsWireless GuidanceLow power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The following section is a general overview of considerations while operating a wireless device.Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed.The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting.Some circumstances require restrictions on wireless devices. Examples of common restrictions are listed below:Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. 802.11B (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices that provide wireless communication.Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to use or turning on the wireless device.

176Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comWarning Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.Warning If your system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service.Warning Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Technical Support for additional information.

177Regulatory compliance statementswww.gateway.comUnited States of AmericaFederal Communications Commission (FCC)Intentional emitter per FCC Part 15Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label.The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.Unintentional emitter per FCC Part 15This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:■Reorient or relocate the receiving antenna■Increase the separation between the equipment and receiver■Connect the equipment into an outlet on a circuit different from that to which the receiver is connected■Consult the dealer or an experienced radio/TV technician for help.Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service.

178Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comFCC declaration of conformityResponsible party:Gateway Companies, Inc.610 Gateway Drive, North Sioux City, SD 57049(605) 232-2000 Fax: (605) 232-2023Product:■Gateway 200STMThis device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.

179Regulatory compliance statementswww.gateway.comTelecommunications per FCC part 68 (applicable to products fitted with USA modems)Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details.The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.When programming or making test calls to emergency numbers:■Remain on the line and briefly explain to the dispatcher the reason for the call.■Perform such activities in the off-peak hours such as early morning or late evenings.The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

180Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comCanadaIndustry Canada (IC)Intentional emitter per RSS 210Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Canada if an Industry Canada ID number is on the system label.As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada. Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.Unintentional emitter per ICES-003This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.Warning To prevent radio interference to licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service.

181Regulatory compliance statementswww.gateway.comTelecommunications per DOC notice (for products fitted with an IC-compliant modem)The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

182Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comMexicoIntentional emitterLow power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Mexico if a SCT ID is on the system label.As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by SCT.Unintentional emitterAt this time there are no mandatory requirements for Unintentional Emitters. However, this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual.European UnionThe following information is only applicable to systems labeled with the CE mark .European directivesThis Information Technology Equipment has been tested and found to comply with the following European directives:■EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per- EN 55022 Class B- EN 61000-3-2- EN 61000-3-3- EN 55024■Low Voltage Directive (Safety) 73/23/EEC as per EN 60950(A1/A2/A3/A4/A11)■Radio and Telecom Terminal Equipment Directive 199/5/EC as per - CTR21 (if fitted with a modem device)- ETS 300 328-2 (if fitted with a 2.4 GHz band embedded wireless device)- ETS 301 489-1 (if fitted with a 2.4 GHz band embedded wireless device)- ETS 301 489-17 (if fitted with a 2.4 GHz band embedded wireless device)

183Regulatory compliance statementswww.gateway.comEuropean radio approval information (for products fitted with EU-approved radio devices)This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system which is intended for home or office use. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in the European Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label.The power output of the wireless device or devices that may be embedded in you notebook is well below the RF exposure limits as set by the European Commission through the R&TTE directive.European States qualified under wireless approvals:European States with restrictions on use:EU Austria, Belgium, Denmark, Finland, France (with frequency restrictions), Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden and the United Kingdom.Accept EU Iceland, Liechtenstein, Norway and SwitzerlandEU In France, the frequency range is restricted to 2446-2483.5 MHz for devices above 10 mW transmitting power such as wireless LAN.Accept EU No limitations at this time.

184Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comEuropean telecommunication information (for products fitted with EU-approved modems)Marking by the symbol indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 1999/5/EC. Such marking is indicative that this equipment meets or exceeds the following technical standards:CTR 21 – Attachment requirements for pan-European approval for connection to the analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual Tone Multi-Frequency (DTMF) signaling.This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway Technical Support.Warning Although this equipment can use either loop disconnect (pulse) or DTMF (tone) signaling, only the performance of the DTMF signaling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call setup.

185Regulatory compliance statementswww.gateway.comJapanWireless devicesLow power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use in Japan if a TELEC ID is on the system label.Operational guidelines for 2.4 GHz band wireless equipment (if equipped)This equipment uses the 2.4 GHz ISM frequency band. The ISM band is the industrial, scientific, and medical device band. Devices that might also use this band are microwave ovens, other LAN devices, amateur radio stations, licensed premises radio stations, and non-licensed specified low-power radio stations.Prior to setting up your device:1Make sure that there are no other devices in your area using the same frequency band.2Change the channel, location, or discontinue device use if you are interfering with any other radio station.3Contact Gateway if you have any problems with this device.2.4DS4

186Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comVCCI statementThis equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference. Read instructions for correct handling.

187Regulatory compliance statementswww.gateway.comAustralia and New ZealandWireless devicesLow power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.Wireless devices that may be in your system are only qualified for use Australia and New Zealand if a C-tick mark and registration number is on the system label.The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as set by the Australia Communications Authority (ACA) and Radio Spectrum management Group (RSMG).EMI statementThis device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and the Radio Spectrum Management Agency.New Zealand telecommunication statement (for products fitted with Telepermit-approved modems)The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency Service.Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specifications:(a)There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, and(b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt.The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing.Important Under power failure conditions, this telephone may not operate. Make sure that a separate telephone, not dependent on local power, is available for emergency use.

188Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

190Appendix A: Safety, Regulatory, and Legal Informationwww.gateway.com

191IndexAAC adapterconnecting 22connector 3, 19damaged 22defective 24AC powerinternational adapters 65accessories 11safety precautions 174America Online 92application key 32arrow keys 32audiotroubleshooting 168audio filestreaming 93automobile/airplane power adapter 11, 65Bbattery 11alarm options 67, 69bay 7changing 63charge indicator 30charge status 60conserving power 65installing 63managing power 65meter 60monitoring charge 60recalibrating 62recharging 22, 61release latch 7baysbattery 7, 63memory 7modular 14, 15, 20module 84RAM 7BaySwap 84Bluetoothusing while traveling 76broadband Internet connection 96Ccable lock 6, 19Caps Lock indicator 30carrying case 11CD 65cleaning 152troubleshooting 151CD/DVD 52inserting 52replacing drive module 84CD-RW 65changing bay modules 84clicking 37composite video (TV) out 16connectionsdocking 7, 14Ethernet 3, 19Firewire 3, 18headphone 3i.Link 3, 18IEEE 1394 3, 18keyboard 18microphone 3modem 3monitor (VGA) 5, 18mouse 18network 3, 19parallel 18power 3, 19printer 18PS/2 18serial 18speaker out 3TV out 16

192 USB 3, 5, 18VGA 5, 16, 18video out 16copyright notice 189cover release latch 2Customer Service 169, 170Accounting 170Sales 170Warranty 170Ddata transfer speed 98default printer 166devices 11dialing codes 76diskettedrive 51inserting 51diskette drivetroubleshooting 154docking port 7docking stationconnector 14release lever 16, 17, 20separating from notebook 28double-clicking 37dragging 37drivesCD/DVD 52diskette 51installing and replacing 84modular bay 14, 15, 20sharing 92DVD 65cleaning 152drive 52inserting 52troubleshooting 151Eelectrostatic discharge (ESD) 86EmPower power adapter 65Ethernet 95, 97, 139jack 3, 19external monitor 5, 18EZ Pad touchpad 36Ffan 5Fast Ethernet 95, 97, 139faxestroubleshooting 162filesopening 37transferring 77troubleshooting 155Firewire 3, 18Fn key 32foldersopening 37function keys 32Ggamemulti-player 93gateway.your.way dial-up server 161Hhard driveindicator 30troubleshooting 156headphone jack 3Hibernate mode 71, 72home office network 92HPNA 95, 97, 138Ii.Link 3, 18IEEE 1394 port 3, 18IEEE 802.11b 96, 98using while traveling 76installingbay modules 84PC Cards 82Internetsharing access 92

193Internet button 8, 35Internet connectionbroadband 96troubleshooting 156, 161IRQ conflicts 153JjacksEthernet 3, 19headphone 3microphone 3modem 3network 3, 19speaker 3KKensington cable lock 77lock slot 6, 19keyboard 9port 18troubleshooting 158LLCD paneltroubleshooting 158line protector 76line tester 76lockcable 77Kensington 6, 19Mmemory 11bay 7installing 87removing 88troubleshooting 159microphone jack 3model number 7, 20, 77modeminternational adapter 76jack 3troubleshooting 159modular bay 14, 15, 20monitor port 5, 18mouseport 18troubleshooting 164movingpointer 37screen objects 37MP3 filestreaming 93MPEG filestreaming 93multi-player gameplaying 93Nnavigation keys 32networkjack 3, 19troubleshooting 164network equipment shopping list 138Network Setup Wizard 102numeric keypad 32numeric keypad indicator 30Oopeningfiles 37folders 37programs 37option bayschanging modules 84ORiNOCO Client Managerconfiguring 127installing 126Pparallel port 18password 77, 165PC Cardeject button 4slot 4troubleshooting 165

194 PC Cards 82PC Doctor 150peripheral devices 11pointer 36moving 37port replicatorusing 11portsFirewire 3, 18i.Link 3, 18IEEE 1394 3, 18monitor (VGA) 5, 18parallel 18printer 18PS/2 18serial 18USB 3, 5, 18powerAC power adapter 65advanced settings 67, 70alarms 67, 69automobile/airplane adapter 65battery 65button 9changing modes 66changing settings 67connector 3, 19damaged cord 22, 24EmPower adapter 65Hibernate mode 66, 71, 72indicator 30international adapter 78management 65, 78schemes 67SpeedStep settings 72Standby/Resume 25troubleshooting 165printer 12default 166parallel port 18sharing 92troubleshooting 166programsopening 37PS/2 port 18Rradio approval authorities 76radio frequency wireless connections 76RAM 87, 88recalibrating the battery 62recharging the battery 61replacingmemory 87right-clicking 37Ssafetygeneral precautions 173guidelines for troubleshooting 148screentroubleshooting 158, 168screen objectsgetting information 37moving 37selecting 37Scroll Lock indicator 30security while travelling 77serial number 7, 20, 77serial port 18setting upsafety precautions 173shortcut menusaccessing 37small office network 92SO-DIMM 87softwareopening 37soundtroubleshooting 168speakers 9, 16, 17SpeedStep technology 72standby mode 66startingnotebook 25programs 37

195static electricity 86status indicator 8battery charge 30Caps Lock 30hard drive 30numeric keypad 30power 30Scroll Lock 30support toolPC Doctor 150surge protector 24system identification label 7, 20system keys 32Ttechnical supportautomated troubleshooting 170FaxBack support 170resources 169Technical Support 170tips before contacting 169tutorial service 170telephoneline protector 76line tester 76telephone support 169touchpad 9, 36buttons 36clicking 37double-clicking 37moving pointer 37moving screen objects 37opening files, folders, and programs 37right-clicking 37selecting screen objects 37trainingCD 171classroom 171Learn@Gateway 171Learning Libraries 171travel tips 75troubleshootingaudio 168CD/DVD drive 151device installation 153diskette drive 154faxes 162files 155hard drive 156Internet connection 156, 161IRQ conflict 153keyboard 158LCD panel 158memory 159modem 159mouse 164network 164passwords 165PC Cards 165power 165printer 166screen 168screen area 158screen resolution 158sound 168video 168Web site connection speed 157turning off notebook 26turning on notebook 25tutoringfee-based 171TV out jack 16Uundock button 15undocking 28USBHPNA adapter 138port 3, 5, 18Vvideotroubleshooting 168video out jack 16video file

196 streaming 93volumeadjusting modem 163, 164Wwaking up your notebook 25Windows key 32wireless connectionsusing while traveling 76wireless Ethernet 96, 98checking signal strength 124, 136configuring Windows 2000 134configuring Windows 98 134configuring Windows XP 108connecting to 123, 136creating network 111, 127setting up in Windows 2000 126setting up in Windows 98 126setting up in Windows XP 101turning off 108, 126turning on 108, 126