Samsung Electronics Co SQ10R Notebook PC User Manual Using Your Gateway 200
Samsung Electronics Co Ltd Notebook PC Using Your Gateway 200
Manual
Contents 1 Checking Out Your Gateway 200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2 Checking Out Your Docking Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 15 16 17 18 20 3 Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to the docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separating from the docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User buttons and keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Broadband Internet connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . 22 24 25 25 26 27 28 30 31 32 33 35 36 37 38 39 40 41 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 5 Windows Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 6 Using the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 7 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Using drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Using the CD, CD-RW, or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Inserting a CD, CD-RW, or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Using CDRW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Viewing the display on a television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Capturing video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 8 Sending and Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 9 Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Changing alarm options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Changing advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Activating and Using Hibernate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Changing SpeedStep settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 10 Travel tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Radio frequency wireless connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 ii 11 Customizing Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 12 Upgrading Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Adding PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 84 86 87 13 Networking Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 The benefits of using a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Sharing a single Internet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Sharing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Sharing peripheral devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Streaming audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Playing multi-player games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Example network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Selecting a network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Wired connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Wireless Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Assessing your connection needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Comparing data transfer speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Using a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Using wireless Ethernet in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Using wireless Ethernet in Windows 98 and Windows 2000 . . . . . . . . . . . . . 126 Purchasing additional network equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 HPNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Wireless Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 14 Moving From Your Old Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 15 Maintaining Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 16 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 17 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD, DVD, CD-RW, or DVD/CD-RW drives . . . . . . . . . . . . . . . . . . . . . . . . . . 148 149 150 151 151 iii Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159 Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166 Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169 Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . .169 Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . .173 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 iv Checking Out Your Gateway 200 Tips & Tricks To access the contents of this guide while you are traveling, download an electronic copy from www.gateway.com/support/manlib/. Insert Gateway 200 Cover Shot www.gateway.com Chapter 1: Checking Out Your Gateway 200 Front Insert Gateway 200 Front Shot Component LCD panel release latch Icon Description Open the LCD panel by sliding the release latch to the right. www.gateway.com Left side Left side Insert Gateway 200 Left Side Shot Component Icon Description Modem jack Plug a modem cable into this jack. Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For more information, see “Connecting to an Ethernet network” on page 39 and “Networking Your Notebook” on page 91. Power connector Plug the AC adapter cord into this connector. USB port Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into this port. IEEE 1394 port Plug an IEEE 1394 (also known as Firewire cable into this jack. Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack. ® or i.Link®) www.gateway.com Chapter 1: Checking Out Your Gateway 200 Component Icon Description PC Card eject button Press the eject button to remove a PC Card from the PC Card slot. PC Card slot Insert one Type I, II, or Zoom Video PC Card into this slot. For more information, see “Adding PC Cards” on page 82. www.gateway.com Right side Right side Insert Gateway 200 Right Side Shot Component Icon Description Ventilation fan Helps cool internal components. Do not block or insert objects into these slots. USB port Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into this port. Monitor port Plug an analog VGA monitor into this port. www.gateway.com Chapter 1: Checking Out Your Gateway 200 Back Insert Gateway 200 Back Side Shot Component Kensington™ lock slot Icon Description Secure your computer to an object by connecting a Kensington cable lock to this slot. www.gateway.com Bottom Bottom Component Icon Description Battery release latch Slide to release the battery. Memory bay Install a memory module in this bay. Battery Insert the battery into this bay. Docking connector Connect the docking station to this connector. Warning! Power is passed through this connection. This docking connection is UL certified for use only with Gateway 200 docking stations. System identification label Find the product model number and serial number on this label. www.gateway.com Chapter 1: Checking Out Your Gateway 200 Keyboard area Component Icon Description Internet Press to open your Web browser. Status indicators For more information, see “Status indicators” on page 30. www.gateway.com Keyboard area Component Icon Description Power button Press to turn the power on or off. For more information on configuring the power button mode, see “Using alternate power sources” on page 65. Keyboard For more information, see “Using the keyboard” on page 31. Speakers Provide audio output when headphones or amplified speakers are not plugged in. Touchpad For more information, see “Using the EZ Pad touchpad” on page 36. www.gateway.com Chapter 1: Checking Out Your Gateway 200 Identifying your model The labels on the bottom of your computer contain information that identifies your notebook model and its features. Gateway Technical Support will need this information if you call for assistance. Important The label shown below is for informational purposes only. Label information varies by model. Insert Gateway 200 Label The following label indicates your computer contains a wireless communications device. Insert Wireless Label The Microsoft Certificate of Authenticity label includes the product key code for your operating system. Insert Microsoft XP Label 10 www.gateway.com Accessories Accessories Gateway offers accessories that can help you make the most of using your notebook. Batteries and automobile/airplane power adapters If you run your notebook on battery power for extended periods, you may want to buy an additional battery so that you can swap batteries when necessary. See “Changing batteries” on page 63 for more information about using a second battery on your notebook. With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Docking Station Although you can attach devices directly to your notebook, a docking station lets you make all of those connections at once. When you travel with your notebook, you merely disconnect from the docking station instead of unplugging all the devices. A docking station also provides additional ports and other expansion features not included with your notebook. See “Checking Out Your Docking Station” on page 13 for more information about using a docking station with your notebook. Peripheral devices You can attach devices such as a keyboard, mouse, printer, or monitor to your notebook or docking station. Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. www.gateway.com 11 Chapter 1: Checking Out Your Gateway 200 Printers You can attach many types of printers to your notebook. The most common types are inkjet and laser printers, which print in color or black and white. See “Installing a printer, scanner, or other peripheral device” on page 41 for more information about attaching a printer to your notebook. Inkjet printers and cartridges are relatively inexpensive, but usually they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents. Laser printers and cartridges are more expensive, but usually they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. 12 www.gateway.com Checking Out Your Docking Station The docking station gives you access to additional drives and ports not found on the notebook. The docking station also gives you a convenient way to attach external devices such as a monitor, a full-size keyboard, or an AC adapter. Although devices can be attached directly to the ports and jacks on the notebook, the docking station lets you make all of those connections in one step. www.gateway.com 13 Chapter 2: Checking Out Your Docking Station Top Insert Gateway 200 Docking Station Top Component Description Docking connector Connect the notebook to this connector. Warning! Power is passed through this connection. This docking connection is UL certified for use only with Gateway 200 notebooks. 3.5-inch module bay release latch Slide to release the module. 5.25-inch module bay release latch Slide to release the module. 14 www.gateway.com Front Front Insert Gateway 200 Docking Station Front Component Description 5.25-inch module bay Use this bay for a CD, CD-RW, or DVD drive. Undock button Press this button to prepare the notebook to be undocked while the notebook is turned on. 3.5-inch module bay Use this bay for a diskette or second hard drive. www.gateway.com 15 Chapter 2: Checking Out Your Docking Station Left Side Insert Gateway 200 Docking Station Left Side Component Icon Description Docking release lever Pull to release the notebook from the docking station. TV out jack Plug a cable into this jack so that you can view your computer screen on a television. For more information, see “Viewing the display on a television” on page 54. Speaker Provides audio output. 16 www.gateway.com Right Side Right Side Insert Gateway 200 Docking Station Right Side Component Description Speaker Provides audio output. Docking release lever Pull to release the notebook from the docking station. www.gateway.com 17 Chapter 2: Checking Out Your Docking Station Back Insert Gateway 200 Docking Station Back Component Icon Description ® PS/2 port Plug a PS/2 (Personal System/2) device (such as a keyboard or mouse) into this port. USB ports Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, or camera) into these ports. IEEE 1394 port Plug an IEEE 1394 (also known as Firewire or i.Link ) cable into this jack. Serial port Plug a serial device (such as a digital camera) into this port. Parallel port Plug a parallel device such as a printer into this port. Monitor port Plug an analog VGA monitor into this port. 18 ® www.gateway.com ® Back Component Icon Description Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For more information, see “Connecting to an Ethernet network” on page 39 and “Using the Internet” on page 47. Power connector Plug the AC adapter cord into this connector. Kensington™ lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot. www.gateway.com 19 Chapter 2: Checking Out Your Docking Station Bottom Insert Gateway 200 Docking Station Bottom Component Description Docking release lever Pull to release the notebook from the docking station. System identification label Find the product model number and serial number on this label. 5.25-inch module bay Use this bay for a CD, CD-RW, or DVD drive. 3.5-inch module bay Use this bay for a diskette or second hard drive. 20 www.gateway.com Getting Started This chapter provides basic information about your Gateway notebook. Read this chapter to find out: ■ How to connect the AC adapter ■ How to start and turn off your notebook ■ How to connect to and separate from the docking station ■ How to use the keyboard ■ How to use the EZ Pad touchpad ■ How to connect the modem ■ How to connect to an Ethernet network ■ How to install peripheral devices www.gateway.com 21 Chapter 3: Getting Started Connecting the AC adapter You can run your notebook using an AC adapter or the notebook battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow 24 hours for the battery to fully charge. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect. If the battery life seems short even after being charged for 24 hours, the battery may need to be recalibrated. For information on recalibrating the battery, see “Recalibrating the battery” on page 62. To connect the AC adapter: Connect the power cord to the AC adapter. Insert power cord to adapter picture Warning 22 Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or the notebook may be damaged. www.gateway.com Connecting the AC adapter Connect the AC adapter to your notebook’s power connector. Insert adapter to notebook picture -ORConnect the AC adapter to the docking station if the docking station is installed. Insert adapter to docking station picture Plug the power cord into a wall outlet. The battery charging indicator light turns on. If the battery charging indicator light does not turn on, disconnect the adapter from your notebook or docking station and repeat Step 2. See “Status indicators” on page 30 for the location of the battery charging indicator. www.gateway.com 23 Chapter 3: Getting Started When you finish using your notebook for the first time, turn the notebook off and leave the notebook connected to AC power for at least 24 hours. The battery charge meters may not show a charge for several hours. For more information about battery meters on your model, see “Monitoring the battery charge” on page 60. If the battery meters do not show a full charge after 24 hours, contact Gateway Technical Support at www.gateway.com/support/contact. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning 24 High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem. www.gateway.com Starting your notebook Starting your notebook To start the notebook: Open your notebook by sliding the latch on the front of your notebook to the right and lifting the LCD panel. Press the power button located above the keyboard. Insert Power button picture The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode. For instructions on changing the power button mode, see “Changing power settings” on page 67. If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. Waking up your notebook When you have not used your notebook for several minutes, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes. See “Status indicators” on page 30 for the location of the power indicator. If your notebook is in Standby mode, “wake” it up by pressing the power button. For more information on changing power-saving settings, see “Changing power settings” on page 67. www.gateway.com 25 Chapter 3: Getting Started Turning off your notebook To turn off your notebook in Windows XP: Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens. Click Turn Off. Windows shuts down and turns off your notebook. Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. To turn off your notebook in Windows 98 or Windows 2000: Click Start, then click Shut Down. The Shut Down Windows dialog box opens. Select Shut down. Click OK. Windows shuts down and turns off your notebook. Important 26 If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. www.gateway.com Connecting to the docking station Connecting to the docking station You can dock your notebook while the notebook is on or off. To attach your notebook to the docking station: Connect external devices to the ports and jacks on the docking station. Connect the AC adapter to the docking station. Place the front part of the notebook on the two docking station hooks. Insert docking picture Press the back part of the notebook down until it clicks fully into the docking station. Caution Press down on the outside edges of the notebook. Do not press in the middle or you may damage the LCD panel. Important Once the docking station is connected correctly, the “Dock Change” message may appear on your display. You can use the system once this message disappears. www.gateway.com 27 Chapter 3: Getting Started Separating from the docking station You can separate your notebook from the docking station while the notebook is on or off. To separate the notebook from the docking station while the notebook is off: Disconnect the AC adapter from the docking station. Pull out the two docking release levers until they click. The notebook will pop up slightly. Insert undocking system off picture 28 Tilt the back of the notebook up. Lift the notebook off of the station. Connect the AC adapter to the notebook. www.gateway.com Separating from the docking station To separate the notebook from the docking station while the notebook is on: Caution Do not detach the notebook if the battery charge is less than 20%. Instead, turn off your notebook and follow the procedure “To separate the notebook from the docking station while the notebook is off:” on page 28. Press the Undock button on front of the docking station for one second. Insert undocking system on picture - OR In Windows XP, click Start, then click Undock Computer. The Undock Computer menu item appears in the Start menu only while the notebook is docked. -ORIn Windows 98 or Windows 2000, click Start, then click Eject PC. The Eject PC menu item appears in the Start menu only while the notebook is docked. The “Dock Change” message appears on the screen. Pull out the two docking release levers until they click. The notebook will pop up slightly. Tilt the back of the notebook up. Lift the notebook off of the station. Disconnect the AC adapter from the docking station. Connect the AC adapter to the notebook. www.gateway.com 29 Chapter 3: Getting Started Status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. Insert close-up of status indicators with callouts This light turns on... When... Numeric keypad is turned on. For more information, see “System key combinations” on page 33. Caps Lock is turned on. Scroll Lock is turned on. The notebook is accessing the hard drive. The notebook is turned on. This indicator shows the notebook power status: LED on - notebook is ON. LED off - notebook is OFF. LED flashing - notebook is in Standby. The notebook is monitoring the battery charge: Green - battery is fully charged or not installed Amber - battery is being charged. 30 www.gateway.com Using the keyboard Using the keyboard Your notebook features a full-size keyboard that has the full functionary of a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, unction keys for specific system operations, and the Pad Lock keys for the numeric keypad. You can attach an external keyboard to the notebook using a USB or PS/2 port. You do not need to shut down the notebook to connect a keyboard. Insert close-up of keyboard with callouts www.gateway.com 31 Chapter 3: Getting Started Key types Many different key types are located on the keyboard. Some keys perform specific actions when pressed by itself and another action when pressed in combination with another key. Key type Function keys Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. Refer to the program documentation to find out more about the function key actions. System keys Press these green-colored keys in combination with the FN key to perform specific actions. Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. FN key Press the FN key in combination with a green-colored system key (such as REST or PAUSE) to perform a specific action. Windows key Press to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Numeric keypad Use these keys to type numbers when the numeric keypad is turned on. Press FN+PAD LOCK to turn on the numeric keypad. Application key Press for quick access to shortcut menus and help assistants in Windows. Arrow keys Press these keys to move the cursor up, down, right, or left. 32 www.gateway.com Using the keyboard System key combinations When you press an Fn key and a system key at the same time, the notebook performs the action identified by the colored text or icon on the key. Press and hold FN while pressing this system key... To... Take a picture of the whole screen, which you can then paste into a graphics program such as Paint. Pressing ALT and this key combination takes a picture of the active window, which you can then paste into a graphics program. Perform an action specified by the software currently running. (This function is only available in some programs.) Generate the Euro mark. Open the program you assign to this key combination. For more information, see “Customizing Your Notebook” on page 79. Toggle the notebook screen between the LCD, an external monitor, or both at the same time. A monitor must be plugged into the monitor port on the notebook. Mute the sound. Decrease the speaker volume. Increase the speaker volume. www.gateway.com 33 Chapter 3: Getting Started Press and hold FN while pressing this system key... To... Enter Standby mode. Press the power button to leave Standby mode. Decrease the brightness of the LCD screen. Increase the brightness of the LCD screen. Pause the text scrolling in a DOS screen. The Scroll Lock status indicator turns on when this function is turned on. Press the key combination again to continue scrolling. (This function is only available in some programs.) Turn on the numeric keypad. Pause or stop execution of a DOS program. (This function is only available in some programs.) Move the cursor to the start of the line. (This function is only available in some programs.) Move the cursor up one screen. (This function is only available in some programs.) Move the cursor down one screen. (This function is only available in some programs.) Move the cursor to the end of the line. (This function is only available in some programs.) 34 www.gateway.com Using the keyboard User buttons and keys Insert close-up of Internet buttons with callouts Item Icon Press... Internet To open your Web browser. User In combination with the FN key to open the program you assign to this key combination. The user buttons and keys can be assigned different functions than those listed. For more information, see “Customizing Your Notebook” on page 79. www.gateway.com 35 Chapter 3: Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad and two buttons. Insert graphic of touchpad When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 36 www.gateway.com Using the EZ Pad touchpad Using the touchpad To... Do this... Move the pointer on the screen. Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger. Select an object on the screen. Position the pointer over the object. Press the left button below the touchpad once. This action is called clicking. Start a program or open a file or folder. Position the pointer over the object. Press the left button below the touchpad twice in rapid succession. This action is called double-clicking. Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking. Move an object on the screen. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. www.gateway.com 37 Chapter 3: Getting Started Connecting the modem Your notebook has a modem jack for attaching your built-in 56K modem to a telephone line. Caution To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: Insert one end of the modem cable into the modem jack on the left side of the notebook. For the location of the modem jack, see “Left side” on page 3. Insert picture of plugging in modem 38 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. Start your notebook, then start your communications software. www.gateway.com Connecting to an Ethernet network Connecting to an Ethernet network Your notebook has a network jack so you can connect it to a 10/100 Ethernet network. To connect to a network: Insert one end of the network cable into the network jack left side of the notebook. on the Insert picture of plugging in ethernet on notebook -ORInsert one end of the network cable into the network jack back side of the docking station. on the Insert picture of plugging in ethernet on docking station Insert the other end of the network cable into a network wall jack. Ask your network administrator to help you select the correct network jack. Your notebook is now physically connected to the network. Your network administrator can help you log onto your network. www.gateway.com 39 Chapter 3: Getting Started Broadband Internet connections You can use your notebook’s Ethernet jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your notebook’s Ethernet jack. For more information, see “Using the Internet” on page 47 and “Networking Your Notebook” on page 91. 40 www.gateway.com Installing a printer, scanner, or other peripheral device Installing a printer, scanner, or other peripheral device Insert Adding Peripherals module here www.gateway.com 41 Chapter 3: Getting Started 42 www.gateway.com Getting Help Insert Getting Help module here www.gateway.com 43 Chapter 4: Getting Help 44 www.gateway.com 5 Windows Basics Insert Windows Basics module here Insert Working with Documents module here www.gateway.com 45 Chapter 5: Windows Basics 46 www.gateway.com 6 Using the Internet Insert Using the Internet module here www.gateway.com 47 Chapter 6: Using the Internet 48 www.gateway.com Using Multimedia This chapter provides information on using the multimedia capabilities of your notebook. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD, CD-RW, or DVD drive ■ Adjust the volume ■ Play CDs and DVDs ■ Record and play audio files ■ Use Windows Media Player ■ Use MusicMatch ■ View the display on a television ■ Capture video using the IEEE 1394 (also known as Firewire or i.Link) port www.gateway.com 49 Chapter 7: Using Multimedia Using drives This section explains how to use the diskette and optical drives installed in the docking station. Insert picture of notebook and docking station with callouts 50 www.gateway.com Using diskettes Using diskettes The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Important The diskette drive is a module that is used in the 5.25-inch modular bay. If the diskette drive is not in the bay, you will need to swap modules to use it. For more information about swapping modules, see “Changing bay modules” on page 84. Insert diskette drive picture To use a diskette: Insert the diskette into the diskette drive with the label facing up. To access a file on the diskette in Windows XP, click Start, My Computer, double-click the drive letter, then double-click the file name. - OR To access a file on the diskette in Windows 98 or Windows 2000, double-click the My Computer icon, the drive letter, then double-click the file name. To remove the diskette, make sure the drive activity light is off (see “Status indicators” on page 30), then press the diskette eject button. www.gateway.com 51 Chapter 7: Using Multimedia Using the CD, CD-RW, or DVD drive You can use your computer to enjoy a wide variety of multimedia features, such as making recordings, listening to audio CDs, and watching DVD movies. Important The CD, CD-RW, or DVD drive is a module that is used in the 3.5-inch modular bay. If the drive you want to use is not in the bay, you will need to swap modules to use it. For more information about swapping modules, see “Changing bay modules” on page 84. Insert CD drive picture Inserting a CD, CD-RW, or DVD To insert a CD, CD-RW, or DVD: Press the eject button on the CD, CD-RW, or DVD drive. After the tray opens slightly, pull the disc tray completely open. Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. Important 52 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so that the name of the side you want to play is facing up. Push the tray in until it is closed. www.gateway.com Using CDRW Using CDRW Insert Using CDRW module here. Insert Using Multimedia module here. Insert MusicMatch module here. www.gateway.com 53 Chapter 7: Using Multimedia Viewing the display on a television The TV out (NTSC/PAL Composite Video) jack on your notebook or port replicator lets you view your notebook display on a television screen using a standard RCA video cable. The S-Video out jack on your port replicator lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook. Important Audio is not transmitted through the TV out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. DVD playback to a VCR will be scrambled by copyright protection technology. To view your notebook display on a television: With your notebook off, connect one end of standard RCA video cable to the TV out (Composite Video) jack on your docking station. For the location of the TV out jack on your notebook, see “Left Side” on page 16. Connect the other end of the cable to the Video in jack on your television or VCR. Turn on the television or VCR. Start your notebook. Get procedure from C sample. 54 www.gateway.com Capturing video Capturing video www.gateway.com 55 Chapter 7: Using Multimedia 56 www.gateway.com Sending and Receiving Faxes Insert PhoneTools module here. www.gateway.com 57 Chapter 8: Sending and Receiving Faxes 58 www.gateway.com Managing Power While your notebook is running on battery power, you should manage power consumption to get the most use out of the battery. This chapter shows you how to: ■ Check and recharge the battery ■ Recalibrate the battery ■ Change batteries ■ Extend the life of the battery by conserving battery power and using alternate power sources ■ Change power-saving settings www.gateway.com 59 Chapter 9: Managing Power Monitoring the battery charge Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. Monitor the battery charge by: ■ Positioning the pointer over the power cord icon or battery icon in the taskbar. A battery status window opens. Move the pointer away from the icon to close the window. Important ■ If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button. Pressing the battery meter buttons on the battery. The battery meter lights indicate the percentage of battery charge remaining. Insert picture of battery with finger on test meter. ■ ■ Looking at the battery charge indicator ■ A green light indicates the battery is fully charged ■ An orange light indicates the battery is being charged Waiting for a Low Battery warning message to appear. If your battery charge indicators display what looks like an inaccurate charge, you may need to recalibrate the battery. For more information, see “Recalibrating the battery” on page 62. 60 www.gateway.com Recharging the battery Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the battery indicator turns orange and the battery icon in the taskbar has a lightning bolt Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button. www.gateway.com 61 Chapter 9: Managing Power Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery once a year to maintain the accuracy of the battery gauge. To recalibrate the battery: 62 Get this procedure from the C sample. www.gateway.com Changing batteries Changing batteries If your notebook is plugged into an AC outlet you can change the battery while the notebook is turned on. If your notebook it is not plugged into an AC outlet, you must turn it off while changing the batteries. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the Gateway 200 Li-Ion battery. Discard used batteries according to the manufacturer’s instructions. The battery used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of used battery promptly. Keep away from children. To replace the battery: If your notebook is on and is either plugged into an AC outlet, go to step 2. -ORIf your notebook is on and is not plugged into an AC outlet, save your work and turn off the notebook. Close the LCD panel, undock the notebook if it is docked, and turn your notebook over. Slide the locking battery release latch to the unlock position. Insert picture of notebook upside down with finger on release latch. www.gateway.com 63 Chapter 9: Managing Power Slide and hold the remaining battery latch and slide the battery out of the bay. Insert picture of notebook upside down with hand sliding battery out. 64 Slide a recharged battery into the bay. Make sure the battery is fully inserted into the bay. Slide the locking battery latch to the locked position. Turn the notebook over. Dock the notebook if you are using the docking station. Open the LCD panel and press the power button. www.gateway.com Extending battery life Extending battery life Conserving battery power While using the battery to power your notebook, conserve power by: ■ Dimming the display as low as is comfortable. ■ Removing PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used. ■ Modifying the Power Management settings for maximum power savings. For more information, see “Changing power settings” on page 67. ■ Closing the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again. ■ Using Hibernate mode for maximum power savings while the notebook is not in use. For more information, see “Activating and Using Hibernate Mode” on page 71. ■ Using the CD, DVD, CD-RW, or DVD/CD-RW drives only when necessary. These drives use a large amount of power. ■ Recharge the battery often, take an extra battery, and fully recharge the batteries before traveling. For more information, see “Recharging the battery” on page 61 and “Changing batteries” on page 63. Using alternate power sources To extend battery life, use alternate power sources whenever possible. ■ If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug power surge protector. ■ If you will have access to an EmPower™ in-flight power receptacle or an automobile cigarette lighter, use an airplane/automobile power adapter. Save the battery for times when you cannot use a power adapter. ■ To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. www.gateway.com 65 Chapter 9: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on the notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate. For more information on using Hibernate mode, see “Activating and Using Hibernate Mode” on page 71. Using Standby mode Always save your work before using Standby mode. When in Standby, your computer reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your computer saves all memory information to the hard drive, then turns the power completely off. If your computer is... ...and you want to... ...then On Enter Standby mode Press FN+STANDBY. On Enter Hibernate mode (must be enabled) In Windows XP, click Start, Turn Off Computer, then press and hold SHIFT and click Hibernate. - OR In Windows 98 or Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click OK. In Standby or Hibernate mode 66 Exit Standby or Hibernate mode Press the power button. www.gateway.com Changing power settings Changing power settings You can change the function of the power button, Standby key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and activating Hibernate mode. Power schemes (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme. Alarms can alert you when the battery charge is low. Advanced power settings let you assign different power saving modes to the power button and Standby key. You can also select which power saving mode is activated when you close the LCD panel. Help and Support For more information about changing power settings in Windows XP, click Start, then click Help and Support. Changing the power scheme To change the power scheme In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. www.gateway.com 67 Chapter 9: Managing Power Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. Click the arrow button to open the Power Scheme list, then click the power scheme you want. - OR Set the timers, then save your custom power scheme by clicking Save As and typing a name for the scheme. 68 Click OK. www.gateway.com Changing power settings Changing alarm options To change the alarm options: In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. Click the Alarms tab. Adjust the alarm settings. Click OK. www.gateway.com 69 Chapter 9: Managing Power Changing advanced settings To change advanced power management settings: In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 70 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. Click the Advanced tab. Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. Click OK. www.gateway.com Changing power settings Activating and Using Hibernate Mode To activate Hibernate mode: In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 98 or Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. Click the Hibernate tab. Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select on the Advanced tab in the Power Options Properties dialog box and in the Turn Off Computer dialog box. www.gateway.com 71 Chapter 9: Managing Power To use Hibernate mode: ■ To use hibernation as a power savings mode, open the Power Options dialog box, click the Power Schemes or Advanced tab, click Hibernate as one of the power settings, then save the changes by clicking OK. ■ To manually place your computer into hibernation: ■ In Windows XP, click Start, Turn Off Computer, then press and hold SHIFT and click Hibernate. ■ In Windows 98 or Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click OK. Changing SpeedStep settings The processor installed in your notebook may use Intel® SpeedStep™ technology to conserve battery power. A SpeedStep-equipped processor can change its operating speed according to the power source. Your notebook’s default settings operate the processor at full speed while connected to AC power and at reduced speed (which uses less power) while using battery power. If you are using Windows XP, the Intel SpeedStep settings are changed in the BIOS Setup program. If you are using Windows 98 or Windows 2000, you can change the SpeedStep settings in Windows. To change SpeedStep settings if your notebook has Windows XP: Get procedure from C sample. To change SpeedStep settings in Windows 98 and Windows 2000: 72 Click Start, Settings, then click Control Panel. The Control Panel window opens. Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. www.gateway.com Changing power settings Click the Intel SpeedStep technology tab. Change any of the following settings: ■ To run the processor at full speed regardless of the power source, click the arrow button to open the Running on batteries list, then click Maximum Performance. ■ To run the processor at reduced speed (using less power) regardless of the power source, click the arrow button to open the Plugged in list, then click Battery Optimized Performance. ■ To turn off the SpeedStep technology control, click the Advanced tab, click the Disable Intel SpeedStep technology control check box, then click Apply. ■ To remove the SpeedStep icon from the taskbar, click the Advanced tab, click the Remove icon from taskbar check box, then click Apply. Click OK. www.gateway.com 73 Chapter 9: Managing Power 74 www.gateway.com Travel tips 10 These tips can make traveling with your notebook more convenient and trouble-free. This chapter provides information on: ■ Using the modem ■ Using your radio frequency wireless connections ■ Transferring files ■ Protecting your notebook from loss and theft ■ Managing your notebook’s power efficiently Tips & Tricks To access the contents of this manual while you are traveling, download an electronic copy from www.gateway.com/support/manlib/. www.gateway.com 75 Chapter 10: Travel tips Modem ■ Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler. ■ Take a telephone line protector. ■ Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally. ■ Take remote access information with you so you can connect to your ISP while outside of your usual calling area. A list of country dialing codes may be especially useful if you are traveling internationally. Radio frequency wireless connections 76 ■ Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, when traveling between countries check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country. ■ If your notebook came equipped with an internal embedded wireless device, see “Safety, Regulatory, and Legal Information” on page 173 for general wireless regulatory guidelines. ■ Wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices which use wireless to communicate. For instructions on how to turn off your wireless device, see “Networking Your Notebook” on page 91. www.gateway.com Files Files ■ Copy your working files from your desktop computer to your notebook before you travel. ■ If you need to access your desktop computer files from your notebook while traveling, set up the desktop computer for remote access. Contact your network system administrator for more information about remote access. ■ Take extra diskettes for transferring files between computers and backing up files. Security ■ Get a locking cable for your notebook so you can attach a cable lock and leave the notebook in your hotel room while you are away. ■ Always keep your notebook with you while waiting in airports, train stations, or bus terminals. Be ready to claim your notebook as soon as it passes through the x-ray machine in security checkpoints. ■ Write down your notebook model number and serial number (available on the system label) in case of theft or loss, and keep the information in a safe place. Also, tape your business card or an address label to your notebook and accessories. ■ Whoever sits next to you or behind you can see your notebook display. Avoid working with confidential files until you can be sure of privacy. ■ Use a startup password to restrict access to your notebook. Important Use a password that you can remember, but that is difficult for someone else to guess. The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. Call Gateway Technical Support for instructions. To create a startup password: Get procedure from C sample. www.gateway.com 77 Chapter 10: Travel tips Power 78 ■ Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. ■ To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings. ■ For information on conserving battery power, see “Conserving battery power” on page 65. ■ For information on using alternate power sources, see “Using alternate power sources” on page 65. ■ For information on monitoring the battery charge, see “Monitoring the battery charge” on page 60. www.gateway.com Customizing Your Notebook 11 Insert Customizing Your Computer module here. www.gateway.com 79 Chapter 11: Customizing Your Notebook 80 www.gateway.com Upgrading Your Notebook 12 This chapter provides information about adding hardware devices to your notebook, including: ■ PC Cards ■ Bay modules ■ Memory www.gateway.com 81 Chapter 12: Upgrading Your Notebook Adding PC Cards Your notebook has a PC Card slot (also known as PCMCIA card slots). This slot accepts a single Type I, Type II, or Zoom card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, refer to the PC Card manufacturer’s documentation for further information. Help and Support For more information about adding PC Cards in Windows XP, click Start, then click Help and Support. To insert a PC Card: ■ Push the card firmly into the PC Card slot label-side up until the outer edge of the card is flush with the side of the notebook. Insert picture of inserting PC Card. 82 www.gateway.com Adding PC Cards To remove a PC Card: Click the remove hardware icon in the taskbar, then select the PC Card name and click Stop. -ORTurn off the notebook. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. Insert picture of ejecting PC Card. www.gateway.com 83 Chapter 12: Upgrading Your Notebook Changing bay modules Your docking station’s modular bay supports different bay modules, such as a CD, DVD, CD-RW, or combination DVD/CD-RW drive, a second hard drive, or a diskette drive. Insert picture of notebook and docking station with bays called out. To change bay modules: Make sure your notebook is off. Detach the notebook from the docking station. Slide the bay module latch that corresponds to the bay you are changing (5.25-inch or 3.5-inch) toward the middle of the docking station. The module will pop out slightly. Insert picture of docking station with fingers on latch/button. 84 Slide the bay module out. www.gateway.com Changing bay modules Firmly push the new bay module straight into the bay until the latch clicks into place. Place notebook back on the docking station. Turn the notebook on. www.gateway.com 85 Chapter 12: Upgrading Your Notebook Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge-sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem cable before opening the case. Before installing memory, follow these guidelines: ■ Turn off the computer power. ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and modem and network cables. ■ Remove the battery. Before working with computer components, follow these guidelines: 86 ■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. ■ Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. www.gateway.com Installing memory Installing memory Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any available slot. Use only memory modules designed for the Gateway 200 for upgrading your memory. To add or replace memory modules: Follow the instructions under “Preventing static electricity discharge” on page 86. Shut down your notebook, then disconnect the power adapter and modem and network cables. Turn the notebook over, then remove the battery. Warning Disconnect the power adapter, disconnect the modem and network cables, and remove the battery before you remove the memory bay cover. Replace the cover before you restore power or reconnect the modem and network cables. Insert picture of notebook upside down with memory bay called out. Remove the memory bay cover screw, then remove the memory bay cover. www.gateway.com 87 Chapter 12: Upgrading Your Notebook 88 If you are removing a module, gently press outward on both clips at either end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.com Installing memory Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so that it can only be inserted in one direction. If the module does not fit, make sure the notch in the module lines up with the tab in the memory bay. Important Use only memory modules designed for the Gateway 200. Gently push the module down until it clicks in place. Replace the memory bay cover and cover screw, insert the battery, connect the power adapter and modem and network cables, and turn on your notebook. www.gateway.com 89 Chapter 12: Upgrading Your Notebook 90 www.gateway.com Networking Your Notebook 13 Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. This chapter contains information about: ■ Benefits of using a network in your home, small office, or home office ■ Types of network connections ■ Using a wireless network ■ Purchasing additional network equipment www.gateway.com 91 Chapter 13: Networking Your Notebook The benefits of using a network A network lets you: ■ Share a single Internet connection ■ Share computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection A network makes sharing the Internet easy. Each computer that is connected to the network can share the same modem and telephone line or broadband connection and access the Internet at the same time. This saves on the cost of installing another telephone line for your second computer and paying for a second Internet Service Provider (ISP) account. Important Most ISPs allow multiple users at the same time. If you use America Online as your ISP, you can log onto America Online through one of your screen names and the other computers can access the Internet using an Internet browser. Sharing drives With a network, you can copy files from computer to computer by copying and pasting or dragging and dropping. You will no longer waste your time transferring files by using diskettes. In addition, you can map a drive from a computer on the network to a drive on another computer, and access the file as if it were located on the hard drive of the computer you are using. Sharing peripheral devices Each computer that is connected to the network can share the same peripheral devices, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network. 92 www.gateway.com The benefits of using a network Streaming audio and video files With a network, you can store audio files (such as the popular .MP3 files) and video files on any networked computer, then play them on any of the other computers or devices connected to your network, a process called streaming. Playing multi-player games With a home network, you can play multi-player games. Load a game like Microsoft Midtown Madness 2 on your computers, and in minutes, you and your friends can race in competing cars through the streets of San Francisco. www.gateway.com 93 Chapter 13: Networking Your Notebook Example network A network connects all your computers and other devices so that you can share files, programs, peripheral devices, and much more from any computer in your home or office. The picture below shows an example of a home network. 94 www.gateway.com Selecting a network connection Selecting a network connection One of the biggest decisions you will need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless connections. Wired connections HPNA (Home Phoneline Networking Alliance) and Ethernet are two popular types of wired networks. HPNA Creating an HPNA network is as easy as knowing where your telephone jacks and computers are located. HPNA uses your home's standard telephone lines and telephone jacks instead of special cabling to connect computers. You can use your networked computers at the same time as you connect to your ISP, send a fax, or talk on your telephone. For the best performance, your computers should have HPNA 2.0 network cards or jacks for connecting to your network. Important If you have more than one telephone line in your home or office, make sure that all the computers in your network are connected to jacks that share the same telephone number. Ethernet or Fast Ethernet Ethernet is a type of connection commonly used in offices around the world. This type of connection can also be used to build small computer networks in the home. Ethernet is available at two different speeds: standard Ethernet, which runs at the same speed as HPNA 2.0, and Fast Ethernet, which runs up to ten times faster. To create an Ethernet network, you or your electrician must install special cables in your home or office. Your computers must have Ethernet cards or jacks for connecting to a 10 or 10/100 Ethernet switch or hub. If you are connecting just two computers, you can eliminate the switch or hub and use a special crossover cable. Important Check local code requirements before installing Ethernet cable or other wiring in your home or office. Your municipality may require you to obtain a permit and hire a licensed installer. www.gateway.com 95 Chapter 13: Networking Your Notebook Broadband Internet connections You can use your computer’s Ethernet or USB jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your computer’s Ethernet or USB jack. Typically, if one computer is connected to the Internet, other networked computers can access the Internet through the shared Internet connection. A broadband, versus dial-up, connection adds speed and an “always on” connection to your home network. Wireless Connections Instead of connecting your computers with wires, you can consider a wireless network. Wireless Ethernet is ideal for creating a home or office network. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or WiFi) communication devices are examples of devices that provide wireless communication. Important If your notebook came equipped with an internal radio frequency wireless device, see “Safety, Regulatory, and Legal Information” on page 173 for general wireless regulatory and safety guidelines. To find out if your notebook has an internal wireless device, check the label (see “Identifying your model” on page 10). Wireless Ethernet A wireless Ethernet network (also known as IEEE 802.11b or WiFi) exceeds the speed of either HPNA 2.0 or standard Ethernet. In addition, this type of network allows you the freedom to move about your home or office with your computer. For example, you can take your notebook from your home office to your patio without having a telephone or Ethernet jack available. 96 www.gateway.com Selecting a network connection Assessing your connection needs To select the type of network that will work best for you, consider how you will use your network. HPNA An HPNA network is appropriate if: ■ Your home, small office, or home office has a telephone jack with the same telephone number in each room that has a device you want to connect ■ You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet ■ Your computer has one of the following: ■ An HPNA jack for connecting to a telephone jack ■ A USB port to connect to a HPNA adapter ■ Cost savings is more important than network speed ■ Your connection speed needs are less than 10000 Kbps (see “Comparing data transfer speed” on page 98) Ethernet An Ethernet or Fast Ethernet network is appropriate if: ■ You are building a new home or your existing home already has Ethernet cable installed in each room that has a device you want to connect ■ You are creating a network in an office or business ■ Network speed is more important than cost savings ■ You have a combination of Windows-based computers and non-Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet ■ Your computer has an Ethernet jack for connecting to the network www.gateway.com 97 Chapter 13: Networking Your Notebook Wireless Ethernet (IEEE 802.11b, WiFi) A wireless Ethernet network is appropriate if: ■ You are looking for an alternative to using your telephone line or installing cable for connectivity ■ The ability to move about with your computer is as important as network speed ■ You have several Windows-based computers that are used for drive sharing, printing to a single printer, or surfing the Internet ■ Your computer has wireless Ethernet (IEEE 802.11b) for networking ■ Your connection speed needs are less than 11000 Kbps (see “Comparing data transfer speed” on page 98) Comparing data transfer speed When deciding between connection types, compare the different data transfer speeds of by each type to the programs you plan to run on your network. 98 Type of Program Speed Required Voice over IP (VoIP) 5-20 Kbps Multiplayer Game 20-80 Kbps Dial-up Internet 24-56 Kbps MP3 Audio Streaming 80-200 Kbps Printer Sharing 80-200 Kbps Broadband Internet 100-1000 Kbps File Sharing 300-40000 Kbps MPEG Video Streaming 4000-8000 Kbps www.gateway.com Selecting a network connection Compare the Gateway-supported network types and the maximum speed of each. Connection Type Rated Maximum Speed HPNA 2.0 Wired 10000 Kbps Ethernet Wired 10000 Kbps Wireless Ethernet (IEEE 802.11b or WiFi) Wireless 11000 Kbps Fast Ethernet Wired 100,000 Kbps When comparing the speed at which your network will need to run to the speed you can get from the connection type, you should consider which programs may run at the same time on your network. For example, you have stored several MP3 audio files on your network. You typically play music on your desktop, and at the same time your teenager may play music on a notebook. Playing two MP3 audio files simultaneously requires 200 Kbps + 200 Kbps = 400 Kbps. If at the same time you are playing two MP3 audio files, you also print a file to your printer, the speed required increases to 200 Kbps + 200 Kbps + 200 Kbps = 600 Kbps. A comparison of the two previous tables shows that HPNA 2.0, Ethernet, and wireless Ethernet can handle most programs on a network. If you anticipate using a combination of programs that regularly exceed 10000 Kbps, you should consider installing Fast Ethernet for your connection. www.gateway.com 99 Chapter 13: Networking Your Notebook Using a wireless network Your notebook may have wireless Ethernet networking built-in. The information in this section tells you how to set up and access a wireless network. If your notebook does not have wireless networking built-in and you are interested in getting networking hardware for your notebook or other computers to set up a network in your home or office, go to “Purchasing additional network equipment” on page 138. 100 Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or WiFi) communication devices are examples of devices that provide wireless communication. For instructions to turn wireless Ethernet on and off, see “Turning your wireless Ethernet on or off in Windows XP” on page 108 and “Turning your wireless Ethernet on or off in Windows 98 and Windows 2000” on page 126. Important If your system came equipped with an internal radio frequency wireless device, see “Safety, Regulatory, and Legal Information” on page 173 for general wireless regulatory and safety guidelines. To find out if your system has an internal wireless device, check the label (see “Identifying your model” on page 10). www.gateway.com Using a wireless network Using wireless Ethernet in Windows XP If your system does not use Windows XP, follow the instructions under “Using wireless Ethernet in Windows 98 and Windows 2000” on page 126. Setting up wireless Ethernet networking in Windows XP If you have wireless Ethernet, the first time you start your notebook, your system automatically installs the wireless Ethernet drivers. Immediately following the initial startup, you may be instructed to run the Network Setup Wizard. Important The network setup procedure uses the Windows XP Network Setup Wizard. The example screens show those screens that typically appear in the course of using the wizard. If your network situation differs from that used in this example, you may encounter additional screens or screens with different selections. Make sure you read each screen in the wizard and make your selections based on your particular network situation. www.gateway.com 101 Chapter 13: Networking Your Notebook To run the Windows XP Network Setup Wizard: Click on the Network Setup Wizard icon on the Windows XP taskbar. -ORClick Start, All Programs, Accessories, Communications, then click Network Setup Wizard. The Network Setup Wizard opens. 102 Click Next to continue through the wizard. www.gateway.com Using a wireless network Click Next. The wizard found disconnected network hardware screen opens. Click to select the Ignore disconnected network hardware check box, then click Next. The Select a connection method screen opens. www.gateway.com 103 Chapter 13: Networking Your Notebook Click the method that the notebook uses to access the Internet, then click Next. The Your computer has multiple connections screen opens. -ORClick Other, then click Next for a list of additional methods. Make a selection, then click Next. The Your computer has multiple connections screen opens. 104 www.gateway.com Using a wireless network Click Let me choose the connections to my network, then click Next. The Select the connections to bridge screen opens. Click to select the Wireless Network Connection check box, then click Next. The Give this computer a description and name screen opens. Type a description of the computer in the Computer description box. www.gateway.com 105 Chapter 13: Networking Your Notebook 106 Type the name by which the computer will be identified on the network in the Computer name box, then click Next. The Name your network screen opens. 10 Type the name of the workgroup this notebook belongs to in the Workgroup name box. This name is usually assigned by the network system administrator and identifies which group of computers this notebook is most likely to communicate with. 11 Click Next. The Ready to apply network settings screen opens. www.gateway.com Using a wireless network 12 Click Next to apply the network settings. The You’re almost done screen opens. 13 If you are setting up a wireless Ethernet network on other computers, you may want to use the Network Setup Wizard to do so. Click a method for installing and configuring the network on your other computers, then click Next. 14 Click Finish. www.gateway.com 107 Chapter 13: Networking Your Notebook Turning your wireless Ethernet on or off in Windows XP There are times, such as when you are flying in an aircraft, when you should turn off your wireless Ethernet network. You can also turn off wireless Ethernet to conserve the battery charge on your notebook. To turn wireless Ethernet on or off in Windows XP using the Start menu: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. Click/Double-click Network Connections. The Network Connections window opens. Right-click Wireless Network Connection, then click Enable to turn on wireless Ethernet or click Disable to turn off wireless Ethernet.Configuring Windows XP for wireless Ethernet To configure Windows XP to use the wireless Ethernet network: 108 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. Click/Double-click Network Connections. The Network Connections window opens. www.gateway.com Using a wireless network Right-click Wireless Network Connection, then click Properties. The Wireless Network Connection Properties dialog box opens. Click Internet Protocol (TCP/IP), then click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 109 Chapter 13: Networking Your Notebook Click the General tab. If you are using a DHCP server, click Obtain an IP address automatically. - OR If you are not using a DHCP server, click Use the following IP address, then type the IP address in the IP address box and Subnet mask in the Subnet mask box. Important 110 If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Wireless Network Connection Properties dialog box. Click X to close the Network Connections window. www.gateway.com Using a wireless network Creating a wireless Ethernet network in Windows XP After you have turned on wireless Ethernet networks, you may want to create a new wireless Ethernet network. You can create either an access point or peer-to-peer wireless Ethernet network. Access Point An access point is a device that allows you to join both a wireless network and access a wired network at the same time. You can create an access point wireless network if you purchased an RG1000 or equivalent access point. This illustration shows an example of an access point network. To create an access point wireless Ethernet network: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. Click/Double-click Network Connections. The Network Connections window opens. www.gateway.com 111 Chapter 13: Networking Your Notebook 112 Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens. Click Advanced. The Wireless Network Connection Properties dialog box opens. www.gateway.com Using a wireless network Click the Wireless Networks tab. www.gateway.com 113 Chapter 13: Networking Your Notebook Click Add. The Wireless Network Properties dialog box opens. Type the name of the network in the Network name (SSID) box. For an access point network, we recommend using the name of the access point device followed by the SSID name found on the back of the access point. Example: RG1000 1ff60a. 10 11 Click the Data encryption (WEP enabled) check box. Click to clear the The key is provided for me automatically check box. Type the network key in the Network key box. This key must be the last five digits of the network name, for example ff60a. Click the arrow button to open the Key format list, then click ASCII characters. 12 Click the arrow button to open the Key length list, then click 40 bits (5 characters). 13 Click the up or down arrow button to select 0 from the Key index (advanced) list. 14 114 Make sure that the Network Authentication (Shared mode) check box is not selected. www.gateway.com Using a wireless network 15 Make sure that the This is a computer-to-computer (ad hoc) network check box is not selected. 16 17 Click OK to close the Wireless Network Properties dialog box. 18 Click to select Internet Protocol (TCP/IP) in the This connection uses the following items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices. 19 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. Click the General tab. www.gateway.com 115 Chapter 13: Networking Your Notebook 20 Click the General tab. 21 If you are using a DHCP server, click Obtain an IP address automatically. - OR If you are not using a DHCP server, click Use the following IP address, then type the IP address in the IP address box and Subnet mask in the Subnet mask box. Important 22 23 116 If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Wireless Network Connection Properties dialog box. www.gateway.com Using a wireless network Peer-to-peer (ad hoc) Use a peer-to-peer (ad hoc) network if you are setting up or joining a temporary or permanent computer-to-computer network for sharing files and peripheral devices. This type of network does not include an access point into a wired network. To create a peer-to-peer wireless Ethernet network in Windows XP: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. Click/Double-click Network Connections. The Network Connections window opens. www.gateway.com 117 Chapter 13: Networking Your Notebook 118 Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens. Click Advanced. The Wireless Network Connection Properties dialog box opens. www.gateway.com Using a wireless network Click the Wireless Networks tab. www.gateway.com 119 Chapter 13: Networking Your Notebook Click Add. The Wireless Network Properties dialog box opens. Type the name of the network in the Network (SSID) box. For a peer-to-peer network, this can be any network name not already in use, for example Adhoc. Click the This is a computer-to-computer (ad hoc) network check box. If an encryption key has been agreed to by the other members of your network, go to step 10. -ORIf your network is not using an encryption key, go to step 16. 10 11 12 13 14 120 Click the Data encryption (WEP enabled) check box. Click to clear the The key is provided for me automatically check box. Type the network key in the Network key box. Click the arrow button to open the Key format list, then click the key format you have agreed to. Click the arrow button to open the Key length list, then click the key length you have agreed to. www.gateway.com Using a wireless network 15 Click the up or down arrow button to select the key index you have agreed to from the Key index (advanced) list. 16 17 Click OK to close the Wireless Network Properties dialog box. 18 Click to select Internet Protocol (TCP/IP) in the This connection uses the following items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices. 19 Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. Click the General tab. www.gateway.com 121 Chapter 13: Networking Your Notebook 122 20 Click the General tab. 21 Click Use the following IP address. www.gateway.com Using a wireless network 22 Type an IP Address value in the IP Address box and a Subnet Mask value in the Subnet Mask box for each wireless computer on your ad hoc network. The IP Address for computer 1 should end with a 1 and the IP Address for computer 2 should end with a 2. Example IP address and subnet mask for wireless computer 1 23 24 Example IP address and subnet mask for wireless computer 2 Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Wireless Network Connection Properties dialog box. Connecting to a wireless Ethernet network in Windows XP To connect to an existing wireless Ethernet network: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. Click/Double-click Network Connections. The Network Connections window opens. www.gateway.com 123 Chapter 13: Networking Your Notebook Right-click Wireless Network Connection, then click View Available Wireless Networks. The Connect to Wireless Network dialog box opens. Click the network you want to connect to, then click Connect. Checking network signal strength in Windows XP If your wireless Ethernet network is running slower than you expect, you should check your network signal strength. If you find the signal strength is low, try moving to a new location to increase the signal strength. To check the signal strength of your wireless Ethernet network: 124 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. Click/Double-click Network Connections. The Network Connections window opens. www.gateway.com Using a wireless network Right-click Wireless Network Connection, then click Status. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook. Important Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. www.gateway.com 125 Chapter 13: Networking Your Notebook Using wireless Ethernet in Windows 98 and Windows 2000 If your system uses Windows XP, use the instructions under “Using wireless Ethernet in Windows XP” on page 101. Installing the ORiNOCO Client Manager in Windows 98 and Windows 2000 If you have wireless Ethernet, the first time you start your notebook, your system automatically installs the wireless Ethernet drivers. Immediately following the initial startup, you may be asked to install the ORiNOCO Client Manager. You may also need to install the ORiNOCO Client Manager if it has not already been installed on your computer. To see if the ORiNOCO Client Manager is installed: ■ Click Start, Programs, then click ORiNOCO. If Client Manager is not listed in the submenu, you will need to install it. To install the ORiNOCO Client Manager: ■ Complete the instructions in “Restoring Software” on page 145. Turning your wireless Ethernet on or off in Windows 98 and Windows 2000 There are times, such as when you are flying in an aircraft, when you should turn off your wireless Ethernet network. You can also turn off wireless Ethernet to conserve the battery charge on your notebook. To turn wireless Ethernet on or off using the Client Manager: 126 Right-click the ORiNOCO Client Manager icon on the taskbar. Click Enable Radio to turn on wireless Ethernet or Disable Radio to turn off wireless Ethernet. www.gateway.com Using a wireless network Configuring the ORiNOCO client manager in Windows 98 and Windows 2000 If you have wireless Ethernet, you need to configure your network settings. To configure the ORiNOCO Client Manager: Click Start, Programs, ORiNOCO, then click Client Manager. The ORiNOCO Client Manager window opens. www.gateway.com 127 Chapter 13: Networking Your Notebook 128 Click Actions, then click Add/Edit Profile. The Add/Edit Configuration Profile dialog box opens. Type the name of the profile you are creating. When you create the first profile, you should rename the Default profile to the name of your profile. For example, if you will be using your computer on two different networks, such as at home and at work, you may want to name one profile Home and the other one Work. Click the arrow button to open the type of network list, then click the type of network associated with this profile. Your options include: www.gateway.com Using a wireless network ■ Access Point - Use this network type if you are joining a wireless network and accessing a wired network through an access point. Contact your network system administrator or refer to the access point documentation for more information about using this network type. www.gateway.com 129 Chapter 13: Networking Your Notebook 130 ■ Residential Gateway - Use this network type if you are setting up or joining a wireless network that is using a residential gateway to access the Internet. ■ Peer-to-Peer Group - Use this network type if you are setting up or joining a temporary or permanent computer-to-computer network for sharing files and peripheral devices. This type of network does not include an access point into a wired network. www.gateway.com Using a wireless network Click Edit Profile. The Edit Configuration dialog box opens. Type the name of your network and the encryption key (if required). ■ If you are connecting to an access point network, type ANY in the Network Name box to connect to any wireless Ethernet network within range of your notebook, or type the exact network name of the network you are joining. ■ If you are connecting to a residential gateway network, type the residential gateway identifier number for the network name and the last five characters of the residential gateway identifier number as the encryption key. ■ If you are connecting to a peer-to-peer network, type the exact network name for the network you are joining. If an encryption key has been agreed to by the other members of the network, type this value as well. Important All computers on your network must have the same network name and encryption key. For help, ask your network system administrator. www.gateway.com 131 Chapter 13: Networking Your Notebook If you are configuring your notebook for an access point network, tabs are available to enter additional configuration information as necessary. Contact your network system administrator or refer to the access point documentation before typing this information. Click OK to close the Edit Configuration dialog box. 10 If you are setting up your notebook for more than one network, repeat steps 3 through 8 to create additional profiles. Click OK to close the Add/Edit Configuration Profile dialog box. Identifying this notebook on the network in Windows 98 and Windows 2000 If this is the first time you have used networking on your notebook, you need to provide Windows with the name of the notebook and the workgroup to which it belongs. To identify this notebook on the network: 132 Click Start, Settings, then click Control Panel. The Control Panel window opens. Double-click the Network icon. The Network dialog box opens. www.gateway.com Using a wireless network Click the Identification tab. Type a unique computer name in the Computer name box. This name identifies this notebook on the network. Type the name of the workgroup this notebook belongs to in the Workgroup box. This name is usually assigned by the network system administrator and identifies which group of computers this notebook is most likely to communicate with. Type a description of the notebook in the Computer Description box. This description lets other network users identify who this notebook belongs to. Click OK. www.gateway.com 133 Chapter 13: Networking Your Notebook Configuring Windows 98 and Windows 2000 for wireless Ethernet To configure Windows to use the wireless Ethernet network: 134 Click Start, Settings, then click Control Panel. The Control Panel window opens. Double-click the Network icon. The Network dialog box opens. Click to select TCP/IP -> ORiNOCO Mini PCI Card in the The following network components are installed items list. If you do not see Internet Protocol (TCP/IP), drag the scroll bar to see more choices. www.gateway.com Using a wireless network Click Properties. The TCP/IP Properties dialog box opens. Click the IP Address tab. If you are using a DHCP server, click Obtain an IP address automatically. - OR If you are not using a DHCP server, click Specify an IP address, then type the IP address in the IP address box and the Subnet mask in the Subnet mask box. Important If you are required to type an IP Address and Subnet Mask, ask your network system administrator for the correct values. Click OK to close the TCP/IP Properties dialog box. Click OK to close the Network dialog box. www.gateway.com 135 Chapter 13: Networking Your Notebook Connecting to a wireless Ethernet network in Windows 98 and Windows 2000 Once you have set up your profiles for all the possible wireless Ethernet networks you may want to connect to, it is easy to select which network to access. To connect to a wireless Ethernet network: Right-click the ORiNOCO Client Manager icon on the taskbar. Click Configuration Profile, then click the profile for the network you want to access. Checking network signal strength in Windows 98 and Windows 2000 If your wireless Ethernet network is running slower than you expect, you should check your network signal strength. If you find the signal strength is low, try moving to a new location to increase the signal strength. To check the signal strength of your wireless Ethernet network: ■ Click Start, Programs, ORiNOCO, then click Client Manager. The ORiNOCO Client Manager window opens. The meter on the left side shows the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook. The status box in the middle provides status and error messages. 136 www.gateway.com Using a wireless network Important Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference due to natural obstructions such as walls, floors, and doors. www.gateway.com 137 Chapter 13: Networking Your Notebook Purchasing additional network equipment Use the following shopping lists when purchasing equipment for your network. HPNA For an HPNA network you need: ■ An HPNA card installed in each desktop computer - OR An HPNA/V.90 combination card installed in each desktop computer HPNA card - OR A USB HPNA adapter attached to each desktop or notebook USB HPNA adapter - OR An HPNA PC Card installed in each notebook ■ Modem cable going from each computer to the closest telephone jack Important 138 All HPNA components should be HPNA 2.0. A mixture of HPNA 1.0 and HPNA 2.0 components will result in your network running at a slower speed. www.gateway.com Purchasing additional network equipment Ethernet For an Ethernet network you need: ■ An Ethernet card installed in each desktop computer - OR An Ethernet jack on each desktop and notebook Ethernet card and hub - OR - An Ethernet PC Card installed in each notebook ■ An Ethernet hub or switch with enough ports for each computer and device in the network (hubs are slightly cheaper than switches but may run slower than switches) ■ Ethernet cable going from each computer to the hub or switch Important All Ethernet components should be either standard Ethernet (10 Mbps) or Fast Ethernet (100 Mbps). A mixture of Ethernet and Fast Ethernet components will result in your network running at the slower speed. www.gateway.com 139 Chapter 13: Networking Your Notebook Wireless Ethernet For a wireless Ethernet network you need: ■ A wireless Ethernet (IEEE 802.11b) PCI card installed in each desktop computer - OR A wireless Ethernet (IEEE 802.11b) PC Card installed in each notebook that does not have wireless Ethernet built-in ■ Wireless Ethernet PCI card A wireless Ethernet (IEEE 802.11b) Access Point if you want to connect your wireless Ethernet to the Internet or a wired network Wireless Ethernet PC card Wireless Ethernet Access Point For more information For more information about networking your home or office, discuss your particular needs with your Gateway Country Store representative. In addition, several books and Internet sites are dedicated to networking. Refer to these sources for more information about networking your home or office with HPNA, Ethernet, or Wireless Ethernet. 140 www.gateway.com Moving From Your Old Computer 14 Insert Data Migration Overview module here. www.gateway.com 141 Chapter 14: Moving From Your Old Computer 142 www.gateway.com Maintaining Your Notebook 15 Insert Maintaining Your Computer module here. www.gateway.com 143 Chapter 15: Maintaining Your Notebook 144 www.gateway.com Restoring Software 16 Insert Restoring Software module here. www.gateway.com 145 Chapter 16: Restoring Software 146 www.gateway.com Troubleshooting 17 This chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues. This chapter also includes information about: ■ Telephone support ■ Automated troubleshooting systems ■ Tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 43 for more information about how to get help. Help and Support For more information about troubleshooting your notebook in Windows XP, click Start, then click Help and Support. www.gateway.com 147 Chapter 17: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: 148 ■ Never remove the memory bay cover while your computer is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected. ■ Make sure you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 86. www.gateway.com First steps First steps If you have problems with your computer, try these things first: ■ Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If you added or removed modules or peripheral devices, review the installation procedures you performed and make sure you followed each instruction. ■ If an error occurs in a program, consult the program’s printed documentation or the online help. Important Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the cabinet was damaged. Instead, unplug your computer and contact a qualified computer technician. Help and Support For more information about troubleshooting your notebook in Windows XP, click Start, then click Help and Support. www.gateway.com 149 Chapter 17: Troubleshooting Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities. Help and Support 150 For more information on using PC Doctor in Windows XP, click Start, then click Help and Support. www.gateway.com Troubleshooting Troubleshooting CD, DVD, CD-RW, or DVD/CD-RW drives The computer does not recognize a disc or the drive ■ The disc may not be correctly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retainers hold the disc in place. ■ The modular drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the disc again. ■ Make sure the disc label is facing up. ■ Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■ Clean the disc. For more information, see “To clean a CD or DVD:” on page 152. ■ Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. An audio CD does not produce sound ■ Make sure the CD label is facing up. ■ Make sure the volume control on your notebook is turned up. For more information, see . ■ Make sure the Windows volume control is turned up. For more information, see . ■ Make sure that Mute is not selected. For more information, see . ■ Clean the CD. For more information, see “To clean a CD or DVD:” on page 152. ■ Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Reinstall the audio device drivers. For more information, see . A DVD movie will not play ■ Make sure the label or side you want to play is facing up. www.gateway.com 151 Chapter 17: Troubleshooting ■ Shut down and restart your computer. ■ The DVD’s regional code and your computer’s regional code may not match. Regional codes help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the regional code on the disc and the regional code for the DVD drive must match. The regional code on your DVD drive is determined by delivery address for your computer. The regional code for the disc is on the disc, disc documentation, or packaging. A DVD does not produce sound on a TV ■ Audio is not transmitted through the TV out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. To clean a CD or DVD: ■ 152 Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com Troubleshooting Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage in Windows XP: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens. Click View, Resources by type, then double-click Interrupt request (IRQ). All IRQs and their hardware assignments are displayed. To check IRQ usage in Windows 2000: Click Start, Settings, then click Control Panel. The Control Panel window opens. Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens. Click View, Resources by type, then double-click Interrupt request (IRQ). All IRQs and their hardware assignments are displayed. To check IRQ usage in Windows 98: Click Start, Settings, then click Control Panel. The Control Panel window opens. Double-click the System icon, then click the Device Manager tab. The Device Manager window opens. Click Computer, then click Properties. The Computer Properties dialog box opens and displays the IRQs and their hardware assignments. www.gateway.com 153 Chapter 17: Troubleshooting To free IRQ resources for the new device in Windows XP and Windows 2000: In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. Right-click the device or port you want to disable, then click Disable. The device or port is disabled. To free IRQ resources for the new device in Windows 98: In the Device Manager window, check the device properties for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. In the Device Manager, double-click Ports, click the port you want to disable, then click Properties. In the Device usage area, click to select the Disabled in this hardware profile check box, then click OK. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. ■ The modular drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the diskette again. You receive a “Access Denied” or “Write protect” error message 154 ■ Move the write-protection tab in the upper-right corner of the diskette down (unprotected). ■ The diskette may be full. Delete unnecessary files on the diskette and try again. www.gateway.com Troubleshooting ■ Not all diskettes are IBM-compatible. Make sure the diskette you are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You receive a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking or ScanDisk on the diskette. For more information, see . If errors are detected and corrected, try using the diskette again. You receive a “Non-system disk” or “Disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure the diskette you are using is IBM-compatible. The light on the diskette drive is lit continuously ■ Remove the diskette from the drive. If the light stays on, try restarting your computer. File management A file was accidentally deleted To restore deleted files: Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be recovered. www.gateway.com 155 Chapter 17: Troubleshooting Hard drive You receive an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see . ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon and clicking Empty Recycle Bin. Caution All deleted files will be lost when you empty the Recycle Bin. ■ If possible, save your files to a diskette or another drive. ■ If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive. You receive a “Data error” message ■ This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking or the ScanDisk program. For more information, see The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart the computer. ■ If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. The secondary hard drive is not recognized ■ The modular drive may not be completely inserted into the drive bay. Press the drive into the bay, then try to access the hard drive again. Internet You cannot connect to the Internet ■ 156 Make sure the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 6 to make sure that the connections have been made correctly. www.gateway.com Troubleshooting ■ Make sure your computer is connected to the telephone line and the telephone line has a dial tone. ■ If you have the call waiting feature on your telephone line, make sure it is disabled. ■ Make sure your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem” on page 159. You receive an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. ■ Double-check the URL or try a different URL. ■ If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. Connecting to a Web site takes too long Many factors can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone company ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. www.gateway.com 157 Chapter 17: Troubleshooting Keyboard The external keyboard does not work ■ Make sure the keyboard cable is plugged in correctly. ■ Try a keyboard that you know works to make sure the keyboard port works. ■ If you spilled liquid in the keyboard, turn off the computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. A keyboard character keeps repeating or you receive a “Keyboard stuck” or “Key failure” error message ■ Make sure that nothing is resting on the keyboard. ■ Make sure a key is not stuck. Press each key to loosen a key that might be stuck, then restart the computer. LCD panel The screen is too dark ■ Adjust the brightness using the function keys. The screen resolution is not correct ■ Change the screen resolution and color depth from the Display Properties dialog box. For more information, see and . The text on the display is dim or difficult to read 158 ■ Adjust the brightness controls. ■ Move the computer away from sources of electrical interference such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. ■ Change the display settings. For more information, see www.gateway.com Troubleshooting The LCD panel has pixels that are always dark or too bright ■ This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected. Memory You receive a “Memory error” message ■ Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Installing memory” on page 87. ■ Use diagnostic programs to help determine if a memory module is failing. For more information, see “Installing memory” on page 87. You receive a “Not enough memory” error message ■ Close all programs, then restart the computer. Modem Your modem does not dial or does not connect ■ Make sure the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 6 to make sure that the connections have been made correctly. ■ Make sure your computer is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure the modem dialing properties are set appropriately. www.gateway.com 159 Chapter 17: Troubleshooting To check the dialing properties in Windows XP and Windows 2000: In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. Select the location from which you are dialing, then click Edit. Make sure all settings are correct. To check the dialing properties in Windows 98: 160 Click Start, Settings, then click Control Panel. The Control Panel window opens. Click/Double-click the Modems icon, then click Dialing Properties. The Dialing Properties window opens. Make sure all settings are correct. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. ■ Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. www.gateway.com Troubleshooting ■ You can also call your telephone service and have them check the telephone line for noise or low line levels. ■ Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone company. ■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, contact your telephone company. The telephone line may be too noisy. You cannot connect to the Internet ■ The ISP may be having technical difficulties. Contact your ISP technical support for help. ■ See if the modem works with a different communications program. The problem may be with just one program. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software. The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. CST. To access the gateway.your.way dial-up server: Insert the red Drivers CD of the System Restoration Kit. Click Help. Click Support Web Site, then follow the on-screen instructions. www.gateway.com 161 Chapter 17: Troubleshooting To check your modem connection speed, select the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your Taskbar), your modem connection speed appears. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by the computer ■ Make sure the line connected to the modem is working and plugged into the appropriate port on the modem. See “Back” on page 6 to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics in Windows XP and Windows 2000: Close all open programs. In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 162 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. Click to select your modem, then click Properties. The Modem Properties window opens. www.gateway.com Troubleshooting Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as “port already open” or “the modem has failed to respond,” the modem did not pass diagnostics. To run modem diagnostics in Windows 98: Close all open programs. Click Start, then Settings, then click Control Panel. The Control Panel window opens. Double-click the Modems icon. The Modems Properties dialog box opens. Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens. If information about the modem appears, the modem passed diagnostics. If no modem information is available, if a white screen appears with no data, or if you get an error, the modem did not pass diagnostics. Contact Gateway Technical Support. The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume in Windows XP and Windows 2000: In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. www.gateway.com 163 Chapter 17: Troubleshooting Click/Double-click the Phone and Modem Options icon, then click the Modems tab. Select the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to exit Phone and Modem Options. To turn down the modem volume in Windows 98: Click Start, Settings, then click Control Panel. The Control Panel window opens. Double-click the Modems icon. The Modems Properties dialog box appears. Click the General tab, select your modem, then click Properties. Adjust the Speaker volume control. Click OK. Mouse The external mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Try a mouse you know is working to make sure the mouse port works. ■ Shut down and restart your computer. The external mouse works erratically ■ Clean the mouse. For more information, see . Networks You cannot connect to your company network ■ 164 Every network is unique. Contact your company computer department or network administrator for help. www.gateway.com Troubleshooting Passwords The computer does not accept your password ■ Make sure that CAPS password. LOCK and PAD LOCK are turned off, then retype the You forgot your startup password ■ The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions. PC Cards You installed a PC Card and now your computer is having problems ■ Make sure you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation. ■ Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 153. Power Your computer is not working on AC power ■ Make sure your AC power adapter is connected correctly to your computer. For more information, see “Connecting the AC adapter” on page 22. ■ If your system is plugged into a surge protector, make sure the surge protector is securely connected to an electrical outlet, switched on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. ■ Make sure the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your computer is not working on battery power ■ Make sure the battery is installed correctly. For more information, see “Changing batteries” on page 63. www.gateway.com 165 Chapter 17: Troubleshooting ■ Make sure the battery is fully recharged. For more information, see “Recharging the battery” on page 61. ■ Make sure the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 62. Your computer will not turn off, even after pressing the power button for five seconds ■ If your system has “frozen,” and pressing the power button for five seconds does not turn it off, insert a straightened paper clip into the reset hole on the bottom of your notebook. For the location of the reset hole, see “Bottom” on page 7. Printer The printer will not turn on ■ Make sure the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and the computer. Make sure it is connected to the proper port. ■ Most printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. ■ Check the connector and cable for bent or broken pins. ■ If the printer you want to print to is not the default printer, make sure you have selected it in the printer setup. To set a default printer in Windows XP: 166 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. www.gateway.com Troubleshooting To set a default printer in Windows 98 and Windows 2000: ■ Click Start, Settings, then click Printers. Right-click on the name of the printer you want to be the default printer, then click Set as Default. Reinstall the printer driver. Use the manual that came with your printer for instructions on installing the printer driver. You receive a “Printer queue is full” error message ■ Make sure the printer is not set to work offline. To make sure the printer is not set to work offline in Windows XP: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. To make sure the printer is not set to work offline in Windows 98 and Windows 2000: ■ Click Start, Settings, then click Printer. Double-click the icon for the printer you want to use. Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. Wait until files have been printed before sending additional files to the printer. www.gateway.com 167 Chapter 17: Troubleshooting ■ If you print large files or many files at one time, you may want to add additional memory to the printer. Consult the printer documentation for instructions for adding additional memory. You receive a “Printer is out of paper” error message ■ After adding paper, make sure the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in speakers ■ Make sure headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3. ■ Make sure the volume control on your notebook is turned up. For more information, see . ■ Make sure the Windows volume control is turned up. For more information, see . ■ Make sure that Mute is not selected. For more information, see . Video The external monitor is not working ■ Make sure you have pressed FN+LCD/CRT to activate the external monitor option. ■ Make sure that the monitor power is turned on and that the video cable is correctly connected. TV out is not working 168 ■ Make sure you have turned on TV out. For more information, see “Viewing the display on a television” on page 54. ■ Make sure that the television power is turned on and that the RCA video cable is correctly connected. ■ Televisions in different countries use different standards. If you are traveling, you may need to change the TV Out Mode. For more information, see “Viewing the display on a television” on page 54. www.gateway.com Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on. ■ If a peripheral device, such as a keyboard or mouse does not appear to work, make sure that all cables are plugged in securely. ■ If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, refer to the manufacturer’s documentation and technical support resources. ■ If you have “how to” questions about using a program, consult: ■ ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher’s Web site Consult the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer ■ Your computer was dropped ■ The cabinet was damaged Instead, unplug your computer and contact a qualified computer technician. ■ ■ ■ Have your customer ID, serial number, and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken. ■ Make sure that the computer is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps while on the line. www.gateway.com 169 Chapter 17: Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Automated troubleshooting system (ATS) Use an automated menu system and your telephone keypad to find answers to common problems. 800-846-2118 (US) 877-709-2945 (Canada) Fax on demand support Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you. 800-846-4526 (US) 877-709-2951 (Canada) Gateway’s fee-based software tutorial service Get tutorial assistance for software issues billed by the minute. 800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Gateway Technical Support Talk to a Gateway Technical Support representative about a non-tutorial technical support question. (Refer to “Before calling Gateway Technical Support” on page 169 before calling.) 800-846-2301 (US) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries) TDD Technical Support (for hearing impaired) is available: 800-846-1778 (TDD) Weekdays 6:00 a.m. - 8:00 p.m. Central Time Weekends 6:00 a.m. - 5:00 p.m. Central Time America Online Get support for your America Online ISP account 800-827-6364 (US) CompuServe Get support for your CompuServe ISP account 800-848-8990 (US) Sales, accounting, and warranty Get information about available systems, pricing orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-888-2037 (Canada) 170 www.gateway.com 888-265-4357 (Canada) Tutoring and training Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library ■ This user's guide ■ The software publisher's Web site Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■ 900-555-4695 (rate charged per minute; charged to your telephone bill) Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway Country stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/country www.gateway.com 171 Chapter 17: Troubleshooting Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway.com/training Online Training from Learn@Gateway More than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer. www.learnatgateway.com/ 172 www.gateway.com Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label. ■ If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage. ■ Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings. www.gateway.com 173 Appendix A: Safety, Regulatory, and Legal Information ■ Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet. ■ If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating. ■ If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. Care during use ■ Do not walk on the power cord or allow anything to rest on it. ■ Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. ■ Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system. ■ Unplug the system from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the system. ■ The system does not operate properly when the operating instructions are followed. ■ The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Caution 174 Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.com Regulatory compliance statements Regulatory compliance statements Wireless Guidance Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The following section is a general overview of considerations while operating a wireless device. Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed. The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation. As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting. Some circumstances require restrictions on wireless devices. Examples of common restrictions are listed below: Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. 802.11B (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices that provide wireless communication. Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to use or turning on the wireless device. www.gateway.com 175 Appendix A: Safety, Regulatory, and Legal Information 176 Warning Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country. Warning If your system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled. Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Warning Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Technical Support for additional information. www.gateway.com Regulatory compliance statements United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label. The FCC has set a general guideline of 20 cm (8 inches) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC. Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ■ Reorient or relocate the receiving antenna ■ Increase the separation between the equipment and receiver ■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected ■ Consult the dealer or an experienced radio/TV technician for help. Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. www.gateway.com 177 Appendix A: Safety, Regulatory, and Legal Information FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway 200STM This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution 178 Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com Regulatory compliance statements Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information. When programming or making test calls to emergency numbers: ■ Remain on the line and briefly explain to the dispatcher the reason for the call. ■ Perform such activities in the off-peak hours such as early morning or late evenings. The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. www.gateway.com 179 Appendix A: Safety, Regulatory, and Legal Information Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Canada if an Industry Canada ID number is on the system label. As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada. Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Warning To prevent radio interference to licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. 180 www.gateway.com Regulatory compliance statements Telecommunications per DOC notice (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction. Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com 181 Appendix A: Safety, Regulatory, and Legal Information Mexico Intentional emitter Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Mexico if a SCT ID is on the system label. As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by SCT. Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters. However, this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual. European Union The following information is only applicable to systems labeled with the CE mark European directives This Information Technology Equipment has been tested and found to comply with the following European directives: 182 ■ EMC Directive 89/336/EEC with amending directives 92/31/EEC & 93/68/EEC as per - EN 55022 Class B - EN 61000-3-2 - EN 61000-3-3 - EN 55024 ■ Low Voltage Directive (Safety) 73/23/EEC as per EN 60950(A1/A2/A3/A4/A11) ■ Radio and Telecom Terminal Equipment Directive 199/5/EC as per - CTR21 (if fitted with a modem device) - ETS 300 328-2 (if fitted with a 2.4 GHz band embedded wireless device) - ETS 301 489-1 (if fitted with a 2.4 GHz band embedded wireless device) - ETS 301 489-17 (if fitted with a 2.4 GHz band embedded wireless device) www.gateway.com Regulatory compliance statements European radio approval information (for products fitted with EU-approved radio devices) This Product is a Notebook computer; low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system which is intended for home or office use. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in the European Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label. The power output of the wireless device or devices that may be embedded in you notebook is well below the RF exposure limits as set by the European Commission through the R&TTE directive. European States qualified under wireless approvals: EU Austria, Belgium, Denmark, Finland, France (with frequency restrictions), Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden and the United Kingdom. Accept EU Iceland, Liechtenstein, Norway and Switzerland European States with restrictions on use: EU In France, the frequency range is restricted to 2446-2483.5 MHz for devices above 10 mW transmitting power such as wireless LAN. Accept EU No limitations at this time. www.gateway.com 183 Appendix A: Safety, Regulatory, and Legal Information European telecommunication information (for products fitted with EU-approved modems) Marking by the symbol indicates compliance of this equipment to the Radio and Telecom Terminal Equipment Directive 1999/5/EC. Such marking is indicative that this equipment meets or exceeds the following technical standards: CTR 21 – Attachment requirements for pan-European approval for connection to the analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual Tone Multi-Frequency (DTMF) signaling. Warning Although this equipment can use either loop disconnect (pulse) or DTMF (tone) signaling, only the performance of the DTMF signaling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call setup. This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway Technical Support. 184 www.gateway.com Regulatory compliance statements Japan Wireless devices Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use in Japan if a TELEC ID is on the system label. Operational guidelines for 2.4 GHz band wireless equipment (if equipped) This equipment uses the 2.4 GHz ISM frequency band. The ISM band is the industrial, scientific, and medical device band. Devices that might also use this band are microwave ovens, other LAN devices, amateur radio stations, licensed premises radio stations, and non-licensed specified low-power radio stations. Prior to setting up your device: 1 Make sure that there are no other devices in your area using the same frequency band. 2 Change the channel, location, or discontinue device use if you are interfering with any other radio station. 3 Contact Gateway if you have any problems with this device. 2.4DS4 www.gateway.com 185 Appendix A: Safety, Regulatory, and Legal Information VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference. Read instructions for correct handling. 186 www.gateway.com Regulatory compliance statements Australia and New Zealand Wireless devices Low power, Radio LAN type devices (radio wave (RF) wireless communication devices), operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices. Wireless devices that may be in your system are only qualified for use Australia and New Zealand if a C-tick mark and registration number is on the system label. The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as set by the Australia Communications Authority (ACA) and Radio Spectrum management Group (RSMG). EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and the Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit-approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency Service. Important Under power failure conditions, this telephone may not operate. Make sure that a separate telephone, not dependent on local power, is available for emergency use. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specifications: (a)There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, and (b)The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt. The equipment shall be set to make sure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another. The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing. www.gateway.com 187 Appendix A: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. Warning 188 Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. www.gateway.com Notices Notices Copyright © 2002 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages. In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation. Trademark Acknowledgments 1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD drive and an analog TV Out port, the following paragraph applies: This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. www.gateway.com 189 Appendix A: Safety, Regulatory, and Legal Information 190 www.gateway.com Index AC adapter connecting 22 connector 3, 19 damaged 22 defective 24 AC power international adapters 65 accessories 11 safety precautions 174 America Online 92 application key 32 arrow keys 32 audio troubleshooting 168 audio file streaming 93 automobile/airplane power adapter 11, 65 battery 11 alarm options 67, 69 bay 7 changing 63 charge indicator 30 charge status 60 conserving power 65 installing 63 managing power 65 meter 60 monitoring charge 60 recalibrating 62 recharging 22, 61 release latch 7 bays battery 7, 63 memory 7 modular 14, 15, 20 module 84 RAM 7 BaySwap 84 Bluetooth using while traveling 76 broadband Internet connection 96 cable lock 6, 19 Caps Lock indicator 30 carrying case 11 CD 65 cleaning 152 troubleshooting 151 CD/DVD 52 inserting 52 replacing drive module 84 CD-RW 65 changing bay modules 84 clicking 37 composite video (TV) out 16 connections docking 7, 14 Ethernet 3, 19 Firewire 3, 18 headphone 3 i.Link 3, 18 IEEE 1394 3, 18 keyboard 18 microphone 3 modem 3 monitor (VGA) 5, 18 mouse 18 network 3, 19 parallel 18 power 3, 19 printer 18 PS/2 18 serial 18 speaker out 3 TV out 16 191 USB 3, 5, 18 VGA 5, 16, 18 video out 16 copyright notice 189 cover release latch 2 Customer Service 169, 170 Accounting 170 Sales 170 Warranty 170 data transfer speed 98 default printer 166 devices 11 dialing codes 76 diskette drive 51 inserting 51 diskette drive troubleshooting 154 docking port 7 docking station connector 14 release lever 16, 17, 20 separating from notebook 28 double-clicking 37 dragging 37 drives CD/DVD 52 diskette 51 installing and replacing 84 modular bay 14, 15, 20 sharing 92 DVD 65 cleaning 152 drive 52 inserting 52 troubleshooting 151 electrostatic discharge (ESD) 86 EmPower power adapter 65 Ethernet 95, 97, 139 192 jack 3, 19 external monitor 5, 18 EZ Pad touchpad 36 fan 5 Fast Ethernet 95, 97, 139 faxes troubleshooting 162 files opening 37 transferring 77 troubleshooting 155 Firewire 3, 18 Fn key 32 folders opening 37 function keys 32 game multi-player 93 gateway.your.way dial-up server 161 hard drive indicator 30 troubleshooting 156 headphone jack 3 Hibernate mode 71, 72 home office network 92 HPNA 95, 97, 138 i.Link 3, 18 IEEE 1394 port 3, 18 IEEE 802.11b 96, 98 using while traveling 76 installing bay modules 84 PC Cards 82 Internet sharing access 92 Internet button 8, 35 Internet connection broadband 96 troubleshooting 156, 161 IRQ conflicts 153 jacks Ethernet 3, 19 headphone 3 microphone 3 modem 3 network 3, 19 speaker 3 modular bay 14, 15, 20 monitor port 5, 18 mouse port 18 troubleshooting 164 moving pointer 37 screen objects 37 MP3 file streaming 93 MPEG file streaming 93 multi-player game playing 93 Kensington cable lock 77 lock slot 6, 19 keyboard 9 port 18 troubleshooting 158 navigation keys 32 network jack 3, 19 troubleshooting 164 network equipment shopping list 138 Network Setup Wizard 102 numeric keypad 32 numeric keypad indicator 30 LCD panel troubleshooting 158 line protector 76 line tester 76 lock cable 77 Kensington 6, 19 memory 11 bay 7 installing 87 removing 88 troubleshooting 159 microphone jack 3 model number 7, 20, 77 modem international adapter 76 jack 3 troubleshooting 159 opening files 37 folders 37 programs 37 option bays changing modules 84 ORiNOCO Client Manager configuring 127 installing 126 parallel port 18 password 77, 165 PC Card eject button 4 slot 4 troubleshooting 165 193 PC Cards 82 PC Doctor 150 peripheral devices 11 pointer 36 moving 37 port replicator using 11 ports Firewire 3, 18 i.Link 3, 18 IEEE 1394 3, 18 monitor (VGA) 5, 18 parallel 18 printer 18 PS/2 18 serial 18 USB 3, 5, 18 power AC power adapter 65 advanced settings 67, 70 alarms 67, 69 automobile/airplane adapter 65 battery 65 button 9 changing modes 66 changing settings 67 connector 3, 19 damaged cord 22, 24 EmPower adapter 65 Hibernate mode 66, 71, 72 indicator 30 international adapter 78 management 65, 78 schemes 67 SpeedStep settings 72 Standby/Resume 25 troubleshooting 165 printer 12 default 166 parallel port 18 sharing 92 troubleshooting 166 programs 194 opening 37 PS/2 port 18 radio approval authorities 76 radio frequency wireless connections 76 RAM 87, 88 recalibrating the battery 62 recharging the battery 61 replacing memory 87 right-clicking 37 safety general precautions 173 guidelines for troubleshooting 148 screen troubleshooting 158, 168 screen objects getting information 37 moving 37 selecting 37 Scroll Lock indicator 30 security while travelling 77 serial number 7, 20, 77 serial port 18 setting up safety precautions 173 shortcut menus accessing 37 small office network 92 SO-DIMM 87 software opening 37 sound troubleshooting 168 speakers 9, 16, 17 SpeedStep technology 72 standby mode 66 starting notebook 25 programs 37 static electricity 86 status indicator 8 battery charge 30 Caps Lock 30 hard drive 30 numeric keypad 30 power 30 Scroll Lock 30 support tool PC Doctor 150 surge protector 24 system identification label 7, 20 system keys 32 technical support automated troubleshooting 170 FaxBack support 170 resources 169 Technical Support 170 tips before contacting 169 tutorial service 170 telephone line protector 76 line tester 76 telephone support 169 touchpad 9, 36 buttons 36 clicking 37 double-clicking 37 moving pointer 37 moving screen objects 37 opening files, folders, and programs 37 right-clicking 37 selecting screen objects 37 training CD 171 classroom 171 Learn@Gateway 171 Learning Libraries 171 travel tips 75 troubleshooting audio 168 CD/DVD drive 151 device installation 153 diskette drive 154 faxes 162 files 155 hard drive 156 Internet connection 156, 161 IRQ conflict 153 keyboard 158 LCD panel 158 memory 159 modem 159 mouse 164 network 164 passwords 165 PC Cards 165 power 165 printer 166 screen 168 screen area 158 screen resolution 158 sound 168 video 168 Web site connection speed 157 turning off notebook 26 turning on notebook 25 tutoring fee-based 171 TV out jack 16 undock button 15 undocking 28 USB HPNA adapter 138 port 3, 5, 18 video troubleshooting 168 video out jack 16 video file 195 streaming 93 volume adjusting modem 163, 164 waking up your notebook 25 Windows key 32 wireless connections using while traveling 76 wireless Ethernet 96, 98 checking signal strength 124, 136 configuring Windows 2000 134 configuring Windows 98 134 configuring Windows XP 108 connecting to 123, 136 creating network 111, 127 setting up in Windows 2000 126 setting up in Windows 98 126 setting up in Windows XP 101 turning off 108, 126 turning on 108, 126 196
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.3 Linearized : No Modify Date : 2002:01:25 08:29:22+09:00 Create Date : 2002:01:24 08:13:40Z Subject : Draft Keywords : Copyright, 2002 Page Count : 200 Page Mode : UseOutlines Producer : Acrobat Distiller 4.05 for Windows Author : Gateway, Inc. Mod Date : 2002:01:25 08:29:22+09:00 Creation Date : 2002:01:24 08:13:40Z Metadata Date : 2002:01:25 08:29:22+09:00 Creator : Gateway, Inc. Title : Using Your Gateway 200 Description : DraftEXIF Metadata provided by EXIF.tools