Sanyo Electric Co CPE-310-200 W-CDMA subscriber terminal User Manual odsp3

Sanyo Electric Co Ltd W-CDMA subscriber terminal odsp3

Contents

User manual part 1

OUTDOOR SOMAPORTUSER GUIDEPart 006217 revision 01
3Preface .................................................................................. 9Regulatory Notices ........................................................................... 15Introduction ....................................................................... 17Overview ......................................................................................... 18System Components ........................................................................ 19The Indoor Unit .............................................................................. 20Antenna ........................................................................................... 22Connecting the Indoor Unit ............................................... 23Connecting the Power Supply and Powering on the Indoor Unit .... 24Connecting a Computer via Ethernet .............................................. 25Connecting Telephones to the Indoor Unit ..................................... 26Activating Service ............................................................................. 30Connecting Multiple Computers ........................................ 31Overview ......................................................................................... 32Using an Ethernet Hub .................................................................... 33Using an Internet Router ................................................................. 34Troubleshooting ................................................................. 35Finding Causes of Computer Problems ........................................... 36Finding Causes of Telephone Problems .......................................... 38Finding Causes of Outdoor Unit Problems ...................................... 40The Signal is Weak .......................................................................... 41There is a Fault Condition ............................................................... 43CONTENTS
4The SOMAport is Not Receiving Power .......................................... 44There is a Problem with the Ethernet Cabling ................................. 45The Computer Uses an Old Dial-up Connections ........................... 46Internet Explorer LAN Settings are Incorrect ................................... 48Ethernet Network Settings are Incorrect .......................................... 49IP Address Needs to be Renewed ..................................................... 58Specifications ......................................................................61
5SOMA NETWORKS INC. ENDUSER PRODUCT LICENSE AGREEMENTTHE OUTDOOR SOMAPORT™ SUBSCRIBER STATION AND PROVIDED SOFTWARE CON-TAIN CERTAIN COMPUTER PROGRAMS AND OTHER PROPRIETARY MATERIAL OF SOMANETWORKS, INC. OR LICENSED TO SOMA NETWORKS, INC., THE USE OF WHICH IS SUB-JECT TO THIS AGREEMENT. BY: (A) SIGNING AN AGREEMENT FOR SERVICE WITH YOURSERVICE PROVIDER; (B) OPENING THE SEALED ENVELOPE CONTAINING THE OUTDOORSOMAPORT; OR (C) USING THE OUTDOOR SOMAPORT, YOU ASSENT TO AND ACCEPTTHIS ENDUSER PRODUCT LICENSE AGREEMENT. IF YOU DO NOT AGREE WITH ALL THETERMS OF THIS AGREEMENT YOU MUST RETURN THIS PRODUCT (WITH THE ENVE-LOPE STILL SEALED), ALL MANUALS AND DOCUMENTATION, ANY SOFTWARE PACKAGESPROVIDED WITH THE SOMAPORT AND PROOF OF PAYMENT TO THE PLACE YOUOBTAINED THEM FOR A FULL REFUND WITHIN THIRTY (30) DAYS OF FIRST ACQUIRINGTHE OUTDOOR SOMAPORT, OTHERWISE YOU ARE DEEMED TO HAVE ACCEPTED ANDAGREED TO THESE TERMS AND CONDITIONS. UNAUTHORIZED REPRODUCTION, DIS-TRIBUTION, DECOMPILATION OR OTHER REVERSE ENGINEERING OF THIS PRODUCTINCLUDING ITS HARDWARE AND/OR SOFTWARE, OR ANY PORTION OF IT, IS PROHIB-ITED AND MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES, AND WILL BE PROS-ECUTED TO THE MAXIMUM EXTENT POSSIBLE UNDER THE LAW.1. GRANT OF LICENSE: Subject to the terms of this Enduser Product License Agreement (the "Agree-ment"), SOMA Networks, Inc. ("SOMA") grants you (the "Licensee") a non-sub-licensable, non-exclusiveright ("License") to use the Product. "Product" means, collectively, the Software and the provided hardware,and specifically the Outdoor SOMAport™ subscriber station and its accessories, if any, together with docu-mentation provided to you by SOMA or your service provider. "Software" means, collectively, the version ofthe SOMA software program in object code format and all updates to that program distributed to you bySOMA, directly or indirectly, by any means and includes any firmware provided to you with the Product.You have no right, unless otherwise explicitly permitted, to receive any source code or design documentationrelating to the Product. SOMA retains ownership of all Software copies. The Software and this License isonly provided to you to be used in conjunction with the Outdoor SOMAport provided to you by SOMA oryour service provider when you subscribed to services that utilize the SOMA wireless air interface technologyand is not licensed to you to be used for any other purpose.2. RESTRICTIONS: Except as reasonably required to use the Product strictly in accordance with theLicense and this Agreement, you may not copy any Software. Licensee shall not (and shall not allow anythird party to): (I) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or dis-cover any source code or underlying ideas or algorithms or file formats or programming or interoperabilityinterfaces of the Product by any means whatsoever; (II) remove any Product identification, copyright orother notices; (III) modify, incorporate into or with other software or create a derivative work of any part ofthe Software or Product; or (IV) modify or otherwise alter the operation of the Product. Various compo-nents, functions, routines and/or portions of the Product may be protected by Intellectual Property Rights("IPR") including, but not limited to, designs, copyrights, trade secrets and one or more patents or pendingpatent applications. Licensee is licensed under such IPR, if any, only to the extent that such a license isrequired by the licensee to operate the Product in the manner intended by SOMA. No other rights aregranted under such IPR and no right to repair or replace the Product is intended or provided and specifically,no right of reconstruction, substitution or repair is provided.
63. TERMINATION: This License is effective until terminated. This License will terminate automatically ifyou fail to cure any material breach, as determined at the sole discretion of SOMA, of this Agreement withinthirty (30) days after such breach first occurs (or immediately in the case of a breach of §2). Upon termina-tion, you shall immediately cease all use of the Product and return all of the Product including Software,hardware, manuals, documentation of any kind accompanying Product to the place where you first obtainedsuch Product or such other location as may be designated from time to time. Except for this License andexcept as otherwise expressly provided herein, the terms of the Agreement shall survive termination.4. WARRANTY DISCLAIMER: THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTYOF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. FURTHER,SOMA DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARD-ING THE USE, OR THE RESULTS OF THE USE, OF THE PRODUCT OR WRITTEN MATERI-ALS IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOURSERVICE PROVIDER MAY PROVIDE FURTHER WARRANTY COVERAGE FOR YOU.5. LIMITATION ON REMEDIES AND DAMAGES: SOMA SHALL NOT BE RESPONSIBLE ORLIABLE UNDER ANY CIRCUMSTANCE WITH RESPECT TO ANY SUBJECT MATTER OF THISENDUSER PRODUCT LICENSE AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE,STRICT LIABILITY OR OTHER THEORY: (A) FOR LOSS OR INACCURACY OF RECORDS ORDATA OR (EXCEPT FOR RETURN OF AMOUNTS PAID TO SOMA THEREFOR) COST OFPROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (B) FOR ANY SPE-CIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOTLIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS, (C) THIRD-PARTY CLAIMS AGAINSTYOU FOR DAMAGES, OR (D) FOR ANY MATTER BEYOND THE REASONABLE CONTROL OFSOMA EVEN IF SOMA AND / OR ITS SUPPLIERS IS/ARE INFORMED OF THEIR RESPONSIBIL-ITY. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OFINCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLU-SION MAY NOT APPLY TO YOU.6. UPDATES TO SOFTWARE and TRANSMISSION OF PERSONAL DATA: You consent to receiveand employ updates to Software, without requiring further notice to you, that may occur from time to time,as may be necessary, as determined at the sole discretion of SOMA and/or your service provider, for the useof Product by you and for the efficient utilization of services as may be purchased or subscribed to by youfrom your service provider. You also agree to the application of the terms of this Agreement to any and allsuch updates. You accept and acknowledge that Software shall be able to transmit such data as is authorizedby your service provider in order to allow for the utilization of services subscribed or purchased by you inorder to allow for the billing of such services or as may be necessary by law.7. MISCELLANEOUS: This Agreement and the License provided by this Agreement are not assignable ortransferable by you without the prior written consent of SOMA. Any attempt by you to do so shall be voidand void this License. Any notice, report, approval or consent required or permitted hereunder shall be inwriting. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to beunenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary sothis Agreement shall otherwise remain in full force and effect and enforceable. This Agreement shall be con-strued pursuant to the laws of the United States of America and the State of California and without regard toconflicts of laws principles thereof. If successful in any action to enforce this Agreement, SOMA shall beentitled to recover costs and expenses including, without limitation, attorney's fees. The parties agree that amaterial breach of this Agreement would cause irreparable injury to SOMA, or its suppliers, for which mon-
7etary damages would be an adequate equitable relief and SOMA shall be entitled to any other remedies itmay have available hereunder or at law. Both parties agree that this Agreement is the complete and exclusivestatement of mutual understanding of the parties and supersedes and cancels all previous written and oralagreements and communications relating to the subject matter of this Agreement. BOTH YOU ANDSOMA AGREE AND ACKNOWLEDGE THAT SOMA RESERVES THE RIGHT TO AMEND THETERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT FURTHER NOTICE TO YOUOTHER THAN PROVIDING TO YOU THE AMENDED TERMS AND CONDITIONS OF THISAGREEMENT. IF YOU DO NOT ACCEPT THE AMENDED TERMS AND CONDITIONS ASPROVIDED TO YOU BY SOMA, THIS LICENSE SHALL TERMINATE IMMEDIATELY. ALL USEOF THE SOFTWARE AND ANY SERVICES SUPPORTED BY THE PRODUCT AND SOFTWAREMAY CEASE OR BE CAUSED TO BE CEASED WITHOUT ANY LIABILITY TO YOU BY SOMAAND YOU SHALL RETURN ALL PRODUCT HARDWARE, MANUALS, DOCUMENTATION OFANY KIND ACCOMPANYING SOFTWARE TO THE PLACE WHERE YOU FIRST OBTAINEDSUCH HARDWARE, MANUALS, DOCUMENTATION AND SOFTWARE
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9ConventionsThis section outlines the conventions used in this guide.Measurement ConventionsMeasurements in this guide are expressed according to the Systeme International d’Unites standards for metric units and abbreviation. Equivalent Imperial measurements (used in the United States) are provided in parentheses, except when Imperial is the international standard.Bits and bytes are not abbreviated, though their prefixes are; for example, "kbits" for kilobits, "Gbytes" for gigabytes.Trademark IdentificationThe Outdoor SOMAport™ subscriber device, a trademark of SOMA Networks Inc., is referred to without notation in the rest of this document.PREFACE
10PrefaceAlerts used in this guide!WARNING: Where you see this symbol and theWARNING heading, strictly follow the instructions to avoidpersonal injury or damage to the product.WARNING: Where you see this symbol and the WARNINGheading, strictly follow the instructions to avoid electricshock.
11PrefaceImportant Safety InstructionsFor your safety and protection, read this entire guide before you attempt to install the SOMAport. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary.Read instructions – Read and follow all of the safety and operating instructions before operating the SOMAport.Retain instructions – Retain the safety and operating instructions for future ref-erence.Follow instructions – Follow all operating instructions.Heed warnings – Adhere to all warnings on the SOMAport and in the operating instructions.Power sources – Use only the type of power source indicated on the label. If you are not sure of the type of power supplied to your home, consult your product dealer or local power company.Grounding or polarization – The plug for the power cord on the SOMAport fits into the power outlet only one way. If you are unable to insert the plug fully into the outlet, contact your electrician to replace your outlet. To prevent electric shock, do not use this plug with an extension cord or outlet unless you can fully insert the blades without blade exposure. Do not defeat the safety purpose of this plug.Power-cord protection – Route power-supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Watch for wear in the cord at the plug and socket.Attachments – Do not use attachments with the SOMAport that have not been recommended in this guide as they may cause hazards.Power lines – Locate the outdoor unit of the SOMAport more than 6 m (20 feet) from overhead power lines, electric lights, or power circuits. When installing the WARNING: One milliampere of current flowing throughyour body can kill you. Voltage as low as 15 volts can killunder the right conditions. Treat energized equipment withrespect.
12Prefaceoutdoor unit, do not touch (or allow the outdoor unit or any cabling or ladder to tough) power lines, electric lights, and power circuits, as contact with them may be fatal. If any part of the outdoor unit comes into contact with a power line, call your local power company. Do not try to remove it yourself.Weather conditions – Do not install the outdoor unit of the SOMAport while it is raining, if there is threat of lightning, or if winds are over 40 km/h (25 miles per hour).In addition to the safety instructions above, follow these guidelines when installing the SOMAport:
13Preface Important Notice about InstallationAn improperly installed SOMAport may cause serious damage to you and/or your property may even cause fatal injuries. The SOMAport Installation Guide has been developed and is intended for those individuals with experience in performing various installation tasks involving outdoor telecommunication devices. It is strongly recommended that the SOMAport be installed by those individuals who have experience, at a minimum, with the following tasks:Familiarity and ability to use a power drill and associated tools and devices to safely drill holes into the exterior and interior structures of a houseFamiliarity and ability to determine with a high degree of accuracy and precision the location of support studs, water pipes, electrical wiring, or heating, air conditioning, or gas lines or conduits in the structure near where holes are being drilled in the houseFamiliarity and ability to route CAT5 cable through walls, under floors and/or interior walls.Before installing the SOMAport, you are advised to check the zoning codes, covenants and community restrictions that may be applicable in your area. Certain areas may prohibit the installation of devices such as the SOMAport. SOMA Networks, Inc. will not accept and is not responsible or liable for any damages or injuries that may result from the installation of the SOMAport by you. If you are not in agreement with this notice, or do not have the experience necessary to install the SOMAport, please contact your telecommunications service provider for further instructions with regard to the proper installation of the SOMAport.!WARNING: The outdoor unit must not be used indoors. Itmust be mounted on a permanent outdoor structure.!WARNING: Do not connect any third-party devices to theoutdoor unit, CAT5 cable, or indoor unit. Otherwise,damage may occur.
14PrefaceMaintenance and servicingCleaning – Unplug the indoor unit from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleanser. Use a dry cloth for cleaning.Servicing – Do not attempt to service the outdoor unit of the SOMAport your-self. Opening or removing covers may expose you to dangerous voltage or other hazards and may void the warranty. There are no user-serviceable parts inside. Refer all servicing to qualified service personnel.Replacement parts – When replacement parts are required, have the technician verify that the replacements being used have the same safety characteristics as the original parts. Use of replacement parts specified by the product manufacturer can prevent fire, electric shock, other hazards.Conditions requiring service – Unplug the indoor unit from the wall outlet and refer servicing to qualified service personnel under the following conditions:The power supply or cord is damaged.Liquid has been spilled on the indoor unit or it has been exposed to water.An object has fallen into the SOMAport.The SOMAport does not function normally even though you have adhered to the operating instructions and have made adjustments to only those controls covered by the operating instructions.The SOMAport has been dropped and a change in performance has occurred.The SOMAport exhibits a distinct change in performance.
15PrefaceREGULATORY NOTICESThe Outdoor SOMAport has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you can try to correct the interference by:Relocating the SOMAportIncreasing the distance between the SOMAport and the device experiencing the interferenceConnecting the equipment to an outlet on a circuit different from that to which the SOMAport is connectedDeclaration of ConformitySOMA Networks, Inc.,185 Berry Street, Suite 4600San Francisco, CA 94107 U.S.A.(415) 882-6500declares under our sole responsibility that the productOutdoor SOMAportcomplies with Part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) This device may not cause harmfulinterference, and (2) this device must accept any interference received,including interference that may cause undesired operation.ATTENTION: Changes or modifications not expressly approvedby SOMA Networks for compliance could void the user’s authorityto operate the equipment.
16Preface
17This chapter provides an overview of the Outdoor SOMAport. ContentsOverview ............................................................................................................. 18System Components ........................................................................................... 19The Indoor Unit .................................................................................................... 20Antenna ............................................................................................................... 22INTRODUCTION
18IntroductionOVERVIEWThe Outdoor SOMAport™ subscriber terminal provides high-speed Internet access and telephone service. The SOMAport works like a cell phone, in that it communicates with your service provider’s network over the air and does not require a special wire connection.The SOMAport consists of two parts: an outdoor unit and an indoor unit. After installing the outdoor unit, simply plug-in the indoor unit and connect it to your computer using the provided Ethernet cable. The SOMAport will automatically connect to your service provider and you can setup your account using a Web browser.If you are using your SOMAport to provide telephone service, you can connect ordinary telephones to it.Internet serviceThe SOMAport provides a high-speed, "always on" internet connection, which means you can be connected to the Internet and still use your telephone. The SOMAport is designed to be left on – it should not be turned off when not in use.Telephone serviceThe telephone service provided by the SOMAport is independent and separate from your phone service. Wireless services may differ from your traditional wired services. Consult with your wireless service provider for details.
19IntroductionSYSTEM COMPONENTSOutdoor Unit: The outdoor unit is a ruggedized box, typically pipe-mounted, that contains a radio modem and an internal antenna. It uses a single cable (CAT5) that transmits data, telephone, and power to and from the indoor unit.Indoor Unit: The indoor unit is placed inside subscriber’s residence and connects to the subscriber’s computer and telephones. The indoor unit also functions as an AC adapter for the outdoor unit.
20IntroductionTHE INDOOR UNITThe ports and jacks used to connect computers and telephones to the indoor unit are shown below:Part DescriptionEthernet port Use this port with the supplied Ethernet cable to connect the indoor unit to a computer or hub.Telephone jacks Use these jacks to connect telephones to the indoor unit. The SOMAport can provide up to two independent telephone lines, depending on your service provider.!Use ODU I/F port to attach the CAT5 cable that connects the indoor unit to the outdoor unit. DO NOT connect the cable to any of the other jacks or ports.
21IntroductionStatus LightThe status light indicates whether or not the SOMAport is powered on and operating normally.Network LightThe network light indicates if the SOMAport has located a base station.State DescriptionOff The SOMAport is not receiving power.Amber The SOMAport is booting and running its internal diagnostics.Flashing Amber The SOMAport is upgrading its softwareGreen The SOMAport is powered and operating normally.Red An error occurred. The SOMAport is not currently functional.Status DescriptionOff The SOMAport is not receiving power.Amber The SOMAport is attempting to locate a base station.Flashing Amber The SOMAport cannot locate a base station.Flashing Green The SOMAport has located a base station and is attempting to establish a connection.Green The SOMAport has located a base station and has established.Red An error occurred. The SOMAport is not currently functional.
22IntroductionANTENNAThe outdoor unit of the SOMAport communicates with a cellular tower operated by your wireless service provider. The outdoor unit contains an internal antenna that automatically steers itself toward the best signal when you plug in the SOMAport. It also periodically checks to see if the current antenna direction is optimal and adjusts automatically if required.!WARNING: While this device is in operation, a separationdistance of at least 20 centimeters (8 inches) must bemaintained between the radiating antenna and any personexposed to the transmitter in order to meet the FCC RFexposure guidelines. No change to the antenna or device ispermitted. Doing so may result in the installed systemexceeding RF exposure requirements. This device must notbe co-located or operating in conjunction with any otherantenna or radio transmitter. Installers and end users mustfollow the installation instructions provided in this guide.
23This chapter describes how to connect computer and telephone equipment to the indoor unit.ContentsConnecting the Power Supply and Powering on the Indoor Unit ........................ 24Connecting a Computer via Ethernet .................................................................. 25Connecting Telephones to the Indoor Unit .......................................................... 26Activating Service ................................................................................................ 30CONNECTING THEINDOOR UNIT
24Installingthe indoor unitCONNECTING THE POWER SUPPLYAND POWERING ON THE INDOOR UNITThe indoor unit does not have a power switch. You turn on the indoor unit by plugging it into a power outlet, and turn it off by unplugging it. When you plug in the indoor unit, it starts, connects to your service provider’s network, and establishes a connection.To install the power supply and power on the indoor unit1Insert the DC plug into the power jack of the indoor unit.2Insert the socket end of the power cord into the power supply’s receptacle. 3Insert the plug end of the power cord into a three-prong grounded power outlet. The indoor unit powers on when you plug it in. There is no power button. The light on the power supply turns when it is receiving power. 4The SOMAport takes up to five minutes to start, acquire a radio signal, and connect to the network.NOTE: If you ever need to disconnect the power supply, disconnect the power cord from the power outlet first. Then unplug the connector from the back of the indoor unit.!WARNING: Use only the power supply and power cordthat came with the indoor unit. Using another power supplymay damage your equipment and poses the risk of shockor electrocution.
25Installingthe indoor unitCONNECTING A COMPUTERVIA ETHERNETUse the supplied Ethernet cable to connect your computer to the indoor unit.NOTE: If your computer does not have an Ethernet port, you will need to purchase an Ethernet card or an Ethernet-to-USB adapter. Contact your service provider for information about supported hardware.To connect a computer via Ethernet1Insert one end of the supplied Ethernet cable into the Ethernet port on the indoor unit.2Insert the other end of the cable into the Ethernet port on your computer.
26Installingthe indoor unitCONNECTING TELEPHONES TOTHE INDOOR UNITIn order to use a telephone with your SOMAport, you will need to subscribe to your service provider’s telephone service during service activation.If telephone service is not available in your area or if you do not want to use telephones with your SOMAport, skip to "Activating Service" on page 30.Telephone JacksThere are two telephone jacks on the indoor unit, one for line 1 (left) and the other for line 2 (right).How you connect telephones to the indoor unit depends on three things.The number of lines you subscribe to (one or two)The number of telephones you connect to the indoor unitThe type of telephones you connect (one-line or two-line telephones)Lines Connecting One Telephone Connecting Two TelephonesOne Use the line 1 (left) jack. See "To connect a single telephone" on page 28.Insert a duplex adapter into the line 1 (left) jack and then connect both telephones to the adapter. See "To connect two telephones (when you have one line)” on page 28.Two Use the line 1 (left) jack. See "To connect a single telephone" on page 28.Connect telephones to both jacks. See "To connect two telephones (When you have two lines)" on page 28.
27Installingthe indoor unitTo connect a single telephone to the indoor unit1Insert the free end of the telephone cable into the line 1 (left) jack on the indoor unit.NOTE: To connect a two-line telephone, you must subscribe to two lines.
28Installingthe indoor unitTo connect two telephones (when you have two lines)1Connect the cable of the telephone you want serviced by line 1 to the line 1 (left) jack on the indoor unit.2Connect the cable of the telephone you want serviced by line 2 to line 2 (right) jack on the indoor unit.NOTE: If you have a two-line telephone, connect it to the line 1 (left) jack.To connect two telephone (when you have one line)1Insert a dual-jack extension cord or adapter into the line 1 (left) jack of the indoor unit.2Insert the free end of one telephone cable into one of the jacks on the adapter.3Insert the free end of the second telephone cable into the other jack on the adapter.
29Installingthe indoor unitTo test your SOMAport telephone servicePick up the receiver and listen for dial tone.If you hear a standard dial tone, the SOMAport is connected to your service provider’s network. You may have to activate full service if your service provider has not done so already. See "Activating Service" on page 30.If you hear a series of tones, the SOMAport is still starting. Hang up, and listen again in a few minutes.If you hear silence, see "Finding Causes of Telephone Problems" on page 38.
30Installingthe indoor unitACTIVATING SERVICEAfter the SOMAport powers on, it will be in one of two service modes:Restricted access – Your SOMAport remains in this mode until your account is activated by your service provider. You can use the SOMAport only to contact your service provider to activate full service, either by telephone or through the service provider’s Web site. You cannot receive telephone calls in this module, although you can place a call to an emergency service (for example, 911 in North America).Full-service access – You can browse any site on the Internet, receive telephone calls, and place calls to any telephone number.To activate full service1Restart your computer while it is connected to the powered-on SOMAport.2Launch a Web browser.3Direct your browser to a known valid Internet address (such as www.google.com).If the page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If you are redirected to your service provider’s Web page, complete the signup procedure on the Web site to activate full service.If you can not open any Web pages at all, see "Finding Causes of Computer Problems" on page 36.NOTE: If you subscribe only to telephone service, activate full service by calling your service provider’s assistance center.
31This chapter explains how to install the Outdoor SOMAport as an Internet gateway for a local area network. Follow the procedures in this chapter if you want to connect multiple computers.ContentsOverview ............................................................................................................. 32Using an Ethernet Hub ........................................................................................ 33Using an Internet Router ..................................................................................... 34CONNECTING MULTIPLECOMPUTERS
32Connectingmultiple computersOVERVIEWA hub, switch, or router is required in order to share the Internet connection with multiple computers. The Outdoor SOMAport functions as a DHCP server (it automatically assigns IP addresses to devices attached to it) and will work with most consumer home network devices.The connection procedure differs slightly depending on the type of your home network device.When using a hub or switch, see "Using an Ethernet Hub" on page 33.When using an Internet router see "Using an Internet Router" on page 34.
33Connectingmultiple computersUSING AN ETHERNET HUBAn Ethernet hub or switch (referred to generically in this section as a "hub") can be used to have multiple computers share an Internet connection from a single SOMAport.NOTE: Each computer connected to the hub requires an IP address assigned to it by your service provider. Contact your service provider for information about provisioning an account that can use several IP addresses.To use an Ethernet hub with the SOMAport1Choose a location and power on the indoor unit, as described in chapter "Connecting the Power Supply and Powering on the Indoor Unit” on page 24.2Wait for the SOMAport to find a base station.3Connect the indoor unit to the hub:iInsert one end of a straight-through Ethernet cable into the Ethernet port on the indoor unit.ii Insert the other end of the cable into an uplink port (sometimes labeled as a WAN or Internet port) on the hub.NOTE: If the hub does not have an uplink port, you may connect to the indoor unit using an Ethernet port (which may be labeled as a switched, LAN, or numbered port) on the hub. However, you must obtain and use a crossover Ethernet cable (not shipped with the SOMAport) to make this connection.4Power on the hub.5Connect each computer to an Ethernet port on the hub.6Reboot each computer.
34Connectingmultiple computersUSING AN INTERNET ROUTERAn Internet router, supporting either Ethernet or WiFi (802.11) connections, can be used to have multiple computers share an Internet connection from a single SOMAport.To use an Internet router with the SOMAport1Choose a location and power on the indoor unit, as described in chapter "Installing the Indoor Unit.”2Wait for the SOMAport to find a base station.3Power on the router.4If necessary, configure the router to use DHCP when obtaining an external IP address. See the documentation for your router for specific configuration Information.5Connect the SOMAport to the router:iInsert one end of a straight-through Ethernet cable into the Ethernet port on the indoor unit.ii Insert the other end of the cable into an uplink port (sometimes labeled as a WAN or Internet port) on the router.6Connect each computer to the Internet router. See the documentation for your router for information.
35This chapter describes the problems the SOMAport may exhibit, the possible causes of those problems, and the actions you should take to fix them.ContentsFinding Causes of Computer Problems .............................................................. 36Finding Causes of Telephone Problems ............................................................. 38Finding Causes of Outdoor Unit Problems .......................................................... 40The Signal is Weak ............................................................................................. 41There is a Fault Condition ................................................................................... 43The SOMAport is Not Receiving Power .............................................................. 44There is a Problem with the Ethernet Cabling ..................................................... 45The Computer Uses an Old Dial-up Connections ............................................... 46Internet Explorer LAN Settings are Incorrect ....................................................... 48Ethernet Network Settings are Incorrect ............................................................. 49IP Address Needs to be Renewed ...................................................................... 58TROUBLESHOOTING
36Tr o u bleshootingFINDING CAUSES OFCOMPUTER PROBLEMSLook up the problem you are experiencing and follow the suggested actions. If the recommended actions do not fix the problem, contact your service provider.Problem Possible causes ActionYou cannot connect to the InternetNetwork settings for an Ethernet connection are incorrect.See "Ethernet Network settings are Incorrect" on page 49.Signal has been dropped. Unplug the indoor unit and plug it back in again.The SOMAport is not receiving power. See "The SOMAport is Not Receiving Power" on page 44.The SOMAport experienced a fault condition during startup.See "There is a Fault Condition" on page 43.No connection between the computer and the indoor unit.See "There is a Problem with the Ethernet Cabling" on page 45.You are using Internet Explorer and the LAN settings are not properly configured.See "Internet Explorer LAN Settings are Incorrect" on page 48.Signal is weak. See "The Signal is Weak" on page 41It takes a long time to open a Web pageInternet congestion. Try again.Signal is weak. See "The Signal is Weak" on page 41.Cable connecting the computer to the indoor unit is damaged.Replace the cable.
37Tr o u bleshootingIt takes a long time to open a Web pageYour Ethernet interface is in full-duplex mode. (This applies only if your indoor unit is directly connected to the Ethernet port on your computer, rather than through a hub.)Use the appropriate system control to change the duplex setting of your Ethernet port to half-duplex. Refer to the documentation for your operating system.Making a wireless Internet connection is prevented by old dial-up defaultComputer is set up to connect to the Internet via dial-up by default.See "The Computer Uses an Old Dial-UP Connection" on page 46.You cannot send Email SMTP server associated with your existing email account is not accessible.Use a Web account, such as yahoo, for sending and receiving messages.Problem Possible causes Action
38Tr o u bleshootingFINDING CAUSES OFTELEPHONE PROBLEMSLook up the problem you are experiencing and follow the suggested actions. If the recommended actions do not fix the problem, call your service provider.Problem Possible causes ActionIrregular dial tone If you hear a series of tones (not a regular dial tone) before you attempt a call, the SOMAport has not yet acquired a signal.Wait a few minutes and try again.No dial tone If you hear a "fast busy" tone after you attempt to dial a number, you have not yet acquired a signal.Activate full service as described in "Activating Service" on page 30.If your telephone is connected to line 2 and you hear silence before dialing a call, you are in restricted mode.Activate full service as described in "Activate Service" on page 30.Cable connections are not secure. Make sure the telephone cable is securely connected to the indoor unit and the telephone.Telephone cable is inserted into the indoor unit’s Ethernet portMake sure that the telephone is connected to a telephone jack.Telephone is broken. Try a telephone that is known to work. If you were using a cordless telephone, try using a corded one.The SOMAport experienced a fault condition during startup.See "There is a Fault Condition" on page 43.The SOMAport is not receiving power. See "The SOMAport is not Receiving Power" on page 44.
39Tr o u bleshootingNo dial tone Signal is weak. See "The Signal is Weak" on page 41.Voice quality is poor Signal is weak. See "The Signal is Weak" on page 41.Telephone is broken. Try a telephone that is known to work. If you were using a cordless telephone, try using a corded one.Calls are dropped Signal is weak. See "The Signal is Weak" on page 41.Problem Possible causes Action
40Tr o u bleshootingFINDING CAUSES OFOUTDOOR UNIT PROBLEMSIf you experience any of the following problems, follow the suggested actions.Problem Corrective ActionsThe cable connections are poor Secure the cable connections.The signal is weak Reposition the outdoor unit following the guidelines on page 79.The total length of the CAT5 cable from the outdoor unit to your personal computer is more than 50 mCheck the connections and make sure they are secure. Poor connections may be reported due to excessive cable length. Reposition the outdoor unit or the indoor unit to reduce the amount of cable required.
41Tr o u bleshootingTHE SIGNAL IS WEAKThe signal to your SOMAport may be weak if you are having any of the following problems:Telephone voice quality is poor or calls are dropped.It takes a long time to open a Web page.You cannot browse the Internet at all.To improve reception qualityIf you are experiencing an outgoing performance problem, try the following steps:1Make sure you have located the outdoor unit according to the guidelines listed in "Installation guidelines and requirements" on page 79.2See if a nearby appliance is having an effect on the signal. Do the following for each appliance, testing one appliance at a time:iTurn off the appliance.ii While the appliance is off, check the signal strength indicator to see if the signal improves.If there is an improvement, reposition either the appliance or the outdoor unit so that they are further apart.If there is no improvement, turn the appliance back on and try another appliance.3If you cannot improve reception in the outdoor unit’s current location, try moving it to another location that meets the guidelines on page 79.
42Tr o u bleshootingPersistent Reception DifficultiesReception can be temporarily affected by severe weather conditions such as heavy storms, ice, or strong winds. Problems may persist in the absence of these conditions if:There are obstructions – tall buildings, trees, or mountains – between your outdoor unit and the nearest communications tower.Your outdoor unit is located at the outer limit of the coverage area.Contact your service provider if you experience persistent signal reception difficulties.
43Tr o u bleshootingTHERE IS A FAULT CONDITIONThis section describes how to restart the indoor unit. If you cannot solve a problem with any of the procedures above, try restarting.To restart indoor unit1Unplug the indoor unit and leave it off for at least 10 seconds.2Plug in the indoor unit.Wait until the status light indicates that the SOMAport is receiving a radio signal. If the problem is not solved, please call your service provider.
44Tr o u bleshootingTHE SOMAPORT ISNOT RECEIVING POWERIf the light on the power supply of the indoor unit is off, the SOMAport is not receiving power. Try each of the actions in the following procedure until you locate the source of the problem.To check the power1Make sure the power cord which connects the power supply to the wall outlet is securely connected to the power supply and the wall outlet.2Make sure the power cord which connects the power supply to the indoor unit is securely connected to the power jack of the indoor unit.3Make sure the CAT5 cable which connects the indoor unit to the outdoor unit is securely connected.4Make sure the wall receptacle is working by plugging in an appliance which you know works.5Check the circuit breaker.6If you cannot find the source of the problem, call your service provider.
45Tr o u bleshootingTHERE IS A PROBLEM WITHTHE ETHERNET CABLINGIf there is a problem with the physical connection between the indoor unit and either your computer or hub, you will not be able to browse the Internet.To check Ethernet cabling1Make sure the cable connectors are firmly inserted in the appropriate Ethernet ports on the indoor unit and computer or hub.2Make sure you are using the correct type of cable:3Make sure the length of the cable does not exceed 50 meters (167 feet). See page 81. 4If none of the previous steps solves the problem, replace the cable.NOTE: You can replace the cable while the SOMAport is on.Configuration Cable Type ProvidedEthernet port of a computer Straight-through YesUplink port of a hub Straight-through YesEthernet port of a hub Crossover No
46Tr o u bleshootingTHE COMPUTER USESAN OLD DIAL-UP CONNECTIONSIf you have switched from a dial-up Internet service you may still be prompted to connect to the Internet using the old dial-up connection. If this is the case, follow this procedure to ensure that your dial-up connection is not automatically activated whenever you attempt the Internet connection.To disable the automatic dial-up connection in Windows1Open the Control Panel.In Windows XP – Choose Start → Control Panel.In all other versions of Windows – Choose Start → Settings → Control Panel.2Double-click the Internet Options icon.The Internet Properties window opens.3Click the Connections tab.4Enable the Never dial a connection checkbox. 5Click OK.NOTE: If you are still unable to display a Web page, check your browser to make sure it is in online mode.To disable the automatic dial-up connection in Mac OS 8 and 91Click the Apple icon and choose Control Panels.2Click Remote Access.3Click Options.4Click the Protocol tab.5Make sure the Connect automatically when starting TCP/IP applications box is disabled.6Click OK.7Choose File → Quit.8Click Save when prompted to save the current configuration.
47Tr o u bleshootingTo disable the automatic dial-up connection in Mac OS X1Click the Apple icon and choose System Preferences.2Click the Network icon.3Click Show.4Select Network Port Configurations from the pull-down list.5Disable the On checkbox for the dial-up modem.6Click Apply Now.
48Tr o u bleshootingINTERNET EXPLORER LAN SETTINGSARE INCORRECTIf you are using Internet Explorer as your Web browser, make sure it is configured to automatically detect LAN settings. If this default setting has been disabled, you will not be able to connect to the Internet.To check Internet Explorer settings1Open Internet Explorer.2Choose Tools → Internet Options.The Internet Options window opens.3Click the Connections tab.4Click LAN Settings.The Local Area Network (LAN) Settings window opens.5Make sure the Automatically detect settings checkbox is enabled.6Click OK.7Click OK on the Internet Options window.8Close Internet Explorer.
49Tr o u bleshootingETHERNET NETWORK SETTINGSARE INCORRECTIf you could not establish an Internet connection after connecting your computer to the indoor unit via Ethernet, but your physical connection seems to be intact, your computer’s Ethernet network settings may need to be changed.Use the procedure in this section appropriate to your operating system to reconfigure Ethernet network settings. You may be prompted to insert the installation CD for your operating system, and you may need to reboot your computer after changing the settings before you can successfully connect to the Internet.To change network settings in Windows 951Choose Start → Settings → Control Panel.2Double-click the Network icon.The Network window opens to the Configuration tab.3Select TCP/IP. If multiple TCP/IP connections are listed, select the one that contains "Ethernet", "NIC", or "10/100 MB" in its name, go to step 5. If TCP/IP is not listed, go to step 4.4Install TCP/IP:iClick Add.The Select Network Component Type window opens.ii Select Protocol from the list.iii Click Add.The Select Network Protocol window opens.iv Select Microsoft from the Manufactures list.vSelect TCP/IP from the Network Protocols list.vi Click OK.vii Insert the Windows 95 CD or reboot the computer if prompted to do so.viii If the PC reboots, repeat steps 1 to 3, then go to step 5.
50Tr o u bleshooting5Check the TCP/IP properties:iClick Properties.The TCP/IP Properties window opens to the IP Address tab.ii Make sure the Obtain an IP address automatically radio button is enabled.iii Click the DNS Configuration tab.iv Enable the Disable DNS radio button.vClick OK on the TCP/IP Properties window.vi Click OK on the Network window.vii Restart the computer if prompted to do so.6Check your Internet connection by launching a Web browser on the computer connected to the indoor unit.If your browser automatically opens to your service provider’s Web site, activate full service by following the sign-up procedure that is provided on the Web site.If your browser does not automatically open to your service provider’s Web site, go to step 7.7Enter a valid Internet address (such as www.google.com) in the Address field.If the Web page opens, full service has already been activated and you can begin using your SOMAport for Internet service.If your service provider’s Web page opens, activate full service by following the sign-up procedure that is provided on the Web site.If your computer attempts to connect to the Internet using an old dial-up connection, see "The Computer Uses an Old Dial-Up Connection" on page 46.If you do not get an Internet connection, see "Finding Causes of Computer Problems" on page 36.To change network settings in Window 98 and ME1Choose Start → Settings → Control Panel.2Click the Network icon.The Network window opens to the Configuration tab.3Select TCP/IP.

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