Sendo SND551 Dual Band Portable Cellular Transceiver User Manual M551

Sendo International Ltd Dual Band Portable Cellular Transceiver M551

Users manual

Contents1Copyright and Legal Information 12Your Phone 33Getting started 74Menu navigation 115Making a call 126Answering a call 147Using the contact list 158Messages 179Internet menu 2410 Sounds 2811 Extras 3012 Settings 3613 Services 3914 Troubleshooting 4115 Safety information 4416 Regulatory Compliance and SAR Statements 4817 End User Licence Agreement 5018 Warranty Statement 53M551.book Page 1 Friday, July 25, 2003 11:14 AM
M551.book Page 2 Friday, July 25, 2003 11:14 AM
11Copyright and Legal Information1 Copyright and Legal InformationThe wireless phone described in this manual is approved for use in GSM 850 and 1900 networks.Copyright InformationPart number: 8E30-0P261-50000, Edition 1.Copyright Sendo 2003. All rights reserved.Printed in the Netherlands.SENDO is a registered trademark, or trademark, of Sendo International Ltd. and/or its affiliates.Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form without the prior written permission of Sendo is prohibited.T9 Text Input is a registered trademark of Tegic Communications. All rights reserved. T9 Text input is licensed under one or more of the following U.S. Patents: 5,818,437, 5,953,541, 5,945,928, 6,011,554 and additional patents are pending worldwide.DisclaimerThe information contained in this user guide is written for the Sendo phone model 551. Sendo reserves the right to make changes and improvements to the products and any of the features of the products described in this document without prior noticeTHE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS". EXCEPT AS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS DOCUMENT. SENDO RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE. UNDER NO CIRCUMSTANCES SHALL SENDO BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES HOWSOEVER CAUSED.Export InformationThe product is subject to the United States Export Administration Regulations. Diversion contrary to U.S. law is prohibited. You must comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, this product in violation of any such restrictions, laws or regulations, or without all necessary approvals. As of June 2001 under US legal requirements, this means that the Exported Product may not be downloaded or otherwise exported or re-exported (i) into Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria, the Taliban-controlled areas of Afghanistan or any other country subject to U.S. trade sanctions covering the downloaded software product, to individuals or entities controlled by such countries, or to nationals or residents of such countries other than nationals who are lawfully admitted permanent residents of countries not subject to such sanctions; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals and Blocked Persons, the U.S. Commerce Department's Denied Persons List, or the U.S. Commerce Department's Entity List.M551.book Page 1 Friday, July 25, 2003 11:14 AM
21Copyright and Legal InformationFor Your SafetyYou should observe and follow the guidelines given in this manual for the safe and efficient use of your phone. Failure to comply with these guidelines and requirements may void your warranty and may invalidate any approvals given to the phone. Please see the Safety information section of this manual before you use the phone.Approved Accessories WarningUse only batteries, chargers and accessories approved by Sendo for use with this phone model. The use of any other types may invalidate any warranty applying to the phone, and may be dangerous. For availability of approved accessories, please check with your dealer or visit www.sendo.com.When you disconnect the power cord of any accessory, grasp and pull the plug, not the cord.Network ServicesA number of features included in this guide are called network services. They are services provided by wireless service providers. Before you can take advantage of any of these network services, you must subscribe to these service(s) from your home wireless service provider and obtain instructions for their use. Some of these network services may not be available when roaming on a network other than your home network.FCC/Industry Canada NoticeThis phone may cause TV or radio interference (for example, when using the phone in close proximity to receiving equipment). The FCC or Industry Canada can require you to stop using the phone if such interference cannot be eliminated.This device complies with part 15 of the FCC rules. Operation is subject to the condition that this device does not cause harmful interference.Harmful Interference (Brazil Regulatory Statement)This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices.M551.book Page 2 Friday, July 25, 2003 11:14 AM
32Your Phone2 Your Phone!Earpiece"Display – Graphical indicators, menu options and other information is shown here.#Left soft key – This key performs the function immediately above it on the display.$Right soft key – A long press of this key will switch the telephone on and off. It also performs the function immediately above it on the display.%Quick access key – The function of this key will vary depending on the model of your phone. It provides quick access to a certain function such as SIM Toolkit or messaging.&Clear key – This erases text or takes you back to your previous step, depending on the context. A long press of this key takes you back to the main screen.'Up and down keys – Used to scroll through menus and options.M551.book Page 3 Friday, July 25, 2003 11:14 AM
42Your Phone!External Display - graphical indicators, time and date are shown here. "Charger/accessories connector - Insert the charger connector here. This connector is also used to connect appropriate accessories such as a hands-free kit.M551.book Page 4 Friday, July 25, 2003 11:14 AM
52Your PhoneM551.book Page 5 Friday, July 25, 2003 11:14 AM
62Your PhoneSymbol descriptionMain screenBattery indicatorEmpty icon indicates a very weak battery level. Solid icon indicates a fully charged battery levelBattery chargingSignal strength indicatorNo bars indicates a very weak signal Four bars indicates a very strong signalNew text messageAll incoming calls are divertedKeypad lockedNew voice mail message (this icon is network dependent)Silent mode activeVibrate onlyAlarm clock setIn calls listShows that a call was incomingShows that a call was outgoingShows that a call was missedIn messages listIndicates the messages which have not yet been readIndicates the messages which have been read κIndicates the smiley messages which have not yet been read ϕIndicates the smiley messages which have been readListsIn lists shows the option that is currently activatedInternetGPRS activeGPRS inactive GPRS active in-callM551.book Page 6 Friday, July 25, 2003 11:14 AM
73Getting started3 Getting startedTo use your phone, you must first insert the SIM card supplied by your service provider, and then charge the battery.ζNote: You cannot insert or remove the SIM unless you remove the battery. If you need to remove the battery, press up on the tabs on the left side of the battery and lift out.ζNote: Always turn your phone off before you insert or remove the battery.Removing the back coverPress down on the central area at the top of the back cover of the phone, and lift the cover off.Inserting the SIM cardSlide the SIM into place, starting with the left edge first, making sure that the golden-colored contacts of the card are touching the contacts of the phone.ζNote: Keep all SIM cards out of small children’s reach. The SIM card is easily damaged by scratches or bending, so be cautious when inserting and removing the card.M551.book Page 7 Friday, July 25, 2003 11:14 AM
83Getting startedInserting the batteryInsert the battery into the phone, starting with the right side first. Align the tabs on the edge of the battery with the tabs on the edge of the phone. Make sure the golden- colored contacts of the battery are touching the contacts on the phone. Push down into place.If you need to remove the battery, press up on the tabs on the left side of the battery and lift out.ζNote: Always turn your phone off before you insert or remove the battery.Charging the batteryYou must charge the battery for at least 12 hours before using the phone for the first time. After this, the battery will normally take around 2 to 3 hours to charge.Insert the connector on the charger lead into the connector on the top left of the phone. Plug the charger into a wall socket. When charging commences, the battery icon will change into a charger cable icon. When the battery is fully charged, the battery icon will reappear and you can disconnect the charger.Once you connect the charger, you can switch your phone on. If the battery is completely empty, it may take a few minutes before you can make or receive a call once you plug the phone into a charger.ζNote: When the battery is completely discharged it may take some time for the battery charging icon to appear after you have connected the charger.M551.book Page 8 Friday, July 25, 2003 11:14 AM
93Getting startedCharging and DischargingPlease observe the following notes and precautions regarding the use of batteries and related equipment.NoteIf you remove your battery you will find the phone’s label on the back portion of the phone. This label includes information about the phone, such as the model number.Do not remove the phone’s label. In the unlikely event that you ever need to make a warranty claim or seek assistance with respect to use of your phone, you may be asked for this information.Note that a new battery's full performance is achieved only after two or three complete charge and discharge cycles. The operation times provided are reasonable estimates and may be affected by network conditions, charging and phone usage.The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the operating time (talk time and standby time) is noticeably shorter than normal, it is time to buy a new battery.Use only batteries approved by Sendo and recharge your battery only with the chargers approved by Sendo. When a charger is not in use, disconnect it from the power source. Do not leave the battery connected after the battery indicator shows that the battery is full, or for longer than a single day, since overcharging may shorten its life. If left unused a fully charged battery will discharge itself over time.For longer operation times, discharge the battery from time to time by leaving your phone switched on until it turns itself off and the battery is fully discharged.Do not attempt to discharge the battery by any other means. Use the battery only for its intended purpose.Never use any charger or battery that is damaged or worn out.Do not short circuit the battery. All batteries can cause property damage, injury or burns if a conductive material such as jewelry or keys comes into contact with the exposed terminals. The material may complete an electrical circuit and become quite hot. Exercise care in handling your phone battery. For example, avoid carrying your phone battery loose in a pocket or purse. This product is designed for use with Sendo-approved batteries only. Use of unapproved batteries may be dangerous and may cause damage to the battery or the phone and may void your warranty.Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, may reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°F). A phone with a battery that has been exposed to temperature extremes may temporarily not work, even when the battery is fully charged.Dispose of the battery properly. Comply with all local laws or regulations in disposing of your battery. Do not dispose of batteries in a fire.NoteM551.book Page 9 Friday, July 25, 2003 11:14 AM
103Getting startedPowering up/downTo switch the phone on, press δ. If the phone asks for a PIN code, enter the code that is supplied with the SIM card. The code will be displayed as asterisks. When complete, press γ, OK.Wait a few seconds while the phone searches for the network. Once the network has been found, the main screen appears and your phone is ready to be used. The main screen shows the network name and two icons giving the signal strength (top right) and battery level (top left). To switch the phone off, press and hold δ.M551.book Page 10 Friday, July 25, 2003 11:14 AM
114Menu navigation4 Menu navigationTo enter the main menu, press γ, Menu from the main screen.ScrollingYou can scroll through the menu using the Up and Down keys : and ;. When you find the menu that you are looking for, press γ, Select to go in. Press Back, or χ to return to the previous level.SIM ToolkitYour service provider may offer some special services or applications. The name of the menu may change to indicate the type of service, for example “Information”.For more details, please contact your service provider.Shortcuts(Press : from the main screen to access the calls list. From here you can call, save, chat and send messages to any of the entries.(Press ; from the main screen to access your contacts list. From here you can call, save, chat and send messages to any of the entries.(To lock/unlock the keypad, press γ, then * from the main screen. The locked symbol, is displayed on the main screen when the phone is locked.(To enter/exit silent mode press γ then # from the main screen. The silent symbol, is displayed on the main screen when the phone is in silent mode.ζNote: If the vibrate function is set to on, the phone will still vibrate whilst in silent mode.(To enter a pause while dialing, press and hold # until the letter p appears. This will insert a pause of 3 seconds.M551.book Page 11 Friday, July 25, 2003 11:14 AM
125Making a call5 Making a callDialing a number1Key in the area code and number that you want to call, then press γ, Call to dial.To delete the entire number and return to the main screen, press and hold χ.2To end the call, press δ, End.Making an international call1Press and hold 0 until the plus sign "+" is displayed. This replaces the international access code.2Enter the country code, area code, and phone number.3Press γ, Call to dial.Making an emergency call1Enter 999 (or the local emergency number).2Press γ, Call to dial.ζWarning: The phone must be switched on, open, properly charged and used in a service area with adequate signal strength to make an emergency call. Emergency calls also may not be possible when certain network services or phone features are in use. Do not rely on your wireless phone as your only method of emergency communications.Making calls from the contact list1Press ; from the main screen, you can also press δ, Contacts then select the Search option.2Type in the first letters of the name or scroll and find the one that you want.3Press γ, Call to dial.Speed dialingAllows you to dial a number simply by pressing and holding the assigned key from the main screen.To assign a contact list entry to a key:Press ; to enter the contacts list and scroll to the appropriate entry. Press and hold one of the keys 2 to 9 until the key number appears on the left of the screen beside the name. This indicates that the speed dial is successfully assigned.ζNote: 1 is normally reserved for voice mail.Making calls using speed dial1Press and hold the number key assigned to the contact you want to call.M551.book Page 12 Friday, July 25, 2003 11:14 AM
135Making a callMaking a call from the calls listThe phone stores a list of your recent incoming, outgoing and missed calls.The list stores up to 30 entries.An icon on the left of the screen indicates the type of call: Incoming call Missed callOutgoing callTo dial a number from the redial/calls list:Press : from the main screen to access the list. Scroll to the entry you want to call and press γ, Call to dial.Adjusting the volumeThe earpiece volume can be adjusted during a conversation. Press : to make the speech louder and ; to make it quieter.M551.book Page 13 Friday, July 25, 2003 11:14 AM
146Answering a call6 Answering a callTo answer a call the phone must be open.To accept a call press γ, Accept. To reject a call, press δ, Reject. You can set up your phone so that any call is automatically answered when you open the phone. For more information please see the Active flip answer section in the Settings chapter.ζNote: If you can’t answer a call, but you don’t want to reject it, press ; to silence the ringtone.Call waitingThis feature means you are informed of a second incoming call by an audible melody in the earpiece.ζNote: Please refer to the Services chapter of this guide for more information on how to activate call waiting.Press δ, Reject to reject the second call.Press γ, Accept to put the current call on hold and activate the second call.To end the active call and return to the held call, press δ, End.To switch between calls, press γ, Options and then select the Swap option.ζNote: Your network may not support call waiting or may require you to subscribe to this feature. If you do not have call waiting or are roaming on another network, accepting a second call will end the first call. You will not be able to switch.In-call optionsWhen you are in a call, you can press γ, Options. These could be:ContactsGives you access to the contact list.Hold/UnholdPuts the active call on hold/reactivates the held call.Mute/UnmuteSwitches the microphone off/on.Send messageAllows you to send a text message.SIMToolkitGives you access to the SIM Toolkit.SwapSwaps between the current call and the call on hold.End allEnds all calls.M551.book Page 14 Friday, July 25, 2003 11:14 AM
157Using the contact list7 Using the contact listYou can store up to 500 names and numbers in the contact list on your phone.ζNote: You can choose to store contacts on your SIM, but the number of contacts you can store will vary. Check with your service provider. You can quickly access your contact list entries by pressing, ; from the main screen.Storing a name and numberTo add a contact:1Press δ, Contacts from the main screen.2Use the up and down keys : and ; to scroll to the Add new option, then press γ, Select.3Enter the area code and phone number, then press γ, OK.4Enter the name you wish to store in the contact list, then press γ, OK. Use the keypad as explained in the Messages section to enter the characters and to switch between lower case, upper case, and numeric modes.5Enter the chat name that you wish to assign to the contact.To add a contact from the main screen:1From the main screen, enter the area code and phone number you wish to store.2Press δ, Options and select Save.3Enter the name you wish to store in the contact list, then press γ, OK. Use the keypad as explained in the Messages section to enter the characters and to switch between lower case, upper case, and numeric modes.4Enter the chat name that you wish to assign to the contact.Finding a contact1Press δ, Contacts from the main screen.2Select Search and then press Select.3Use the : and ; keys to find the contact you want.You can Call the contact directly from here or view the contact list options.ζNote: You can check your phone number by selecting My number from the main menu.Copy contactsThis option in the Contacts menu is used to copy all the contacts that are stored on your SIM onto your phone.ζNote: This option is only available when the default is set to phone.M551.book Page 15 Friday, July 25, 2003 11:14 AM
167Using the contact listDefaultThis option in the Contacts menu is used to specify whether to use the names and numbers on your phone as your default contact list, or the names and numbers on your SIM. Remember that you can store up to 500 contacts on your phone!Service numbersYour service provider may have pre-programmed some useful numbers into your SIM card. These numbers normally give access to special services. For more information contact your service provider.1Press δ, Contacts to display the contact list menu, scroll using : ;.2Scroll to the Service no. option, then press γ, Select.ζNote: This option is only displayed if your service provider supports service numbers.Contact list optionsWhen you have selected a name in the contact list, you can open a list of options by pressing δ, Options:Send messageSend a text message directly to this contact.ChatInitiate a chat with this contact.ChangeChange the details for this contact.DetailsView the details for this contact.Copy to SIM/Copy to phoneCopy your contact details from your SIM to your phone or from your phone to your SIM. This menu option depends on the default contact list you have selected on the main menu.Chat DetailsView chat details for this contact.DeleteDelete this contact.M551.book Page 16 Friday, July 25, 2003 11:14 AM
178Messages8 MessagesζNote: The contents of this menu may vary by network operator. Please review your phones menu to determine the menu items and features available on your phone.Calling your voice mailWhen you have a new message in your voice mailbox, your phone displays either the voice mail icon in the main screen or a text message sent from the network. This depends on your service provider.ζNote: Voice mail is a network service provided by your service provider. You may have to subscribe to this service. This service may not be available when roaming.Press and hold 1. If the phone asks for the voice mailbox number, enter it and press γ, Call. The number can be obtained from your service provider.Alternatively, choose Voice mail from the Messages menu and press Select γ.BroadcastYour service provider may offer Cell Broadcast messages. This could be information on the traffic, weather, events, or local information which is broadcast by the network to all mobiles in a specific area. When you activate this feature, you may receive messages about the selected topic. Contact your service provider for more details.ζNote: This is a network service which may not always be available. Check with your service provider.Reading a text messageWhen you receive a text message, the envelope icon is displayed at the top of the main screen.1Press γ, Read to display the new message directly from the main screen.To read old messages select Read from the Messages menu.2Select the message using the : and ;keys and then press Select. 3The message is displayed including any ringtones, pictures, animations or sounds. Use the up and down keys : and ; to scroll through the message.ζNote: Messages containing ringtones, pictures, animations and sounds are often referred to as EMS (Enhanced Messaging Service) messages or Smart messages. Your Sendo M550 phone can receive SMS, EMS and Smart Messaging messages. See the Compatible formats section at the end of this chapter for details of compatible formats.M551.book Page 17 Friday, July 25, 2003 11:14 AM
188Messages4Press γ Options to access the following message options:DeleteRemoves the message.ζNote: You can delete all the messages you have read by selecting Delete all read from the main Messages menu.ChatInitiates a chat session.ReplySends a text message to the sender.CallCalls the sender (or, if there is a number in quotes in the message, this number is called instead).Save no.Adds the sender’s phone number to your contact list.Save pictureSaves a picture which appears in the incoming message to your phone. The picture is stored under pictures in the Extras menu.ζNote: This option is only displayed if a picture is included in the message and you are allowed to save it.Save ringtoneSaves a ringtone which has been sent with the incoming message to your phone.ζNote: This option is only displayed if a ringtone is included in the message.Time/dateDisplays the date and time of the message.ForwardSends the message to someone else.Sending a text messageYou can send text messages to any other compatible phone.ζNote: There is no restriction on the length of the text messages you send, but longer text messages could cost more than the standard cost quoted by your service provider.1Enter the Messages menu and select the Send option.2Select the New option to enter a new message or select the Saved option to choose from a list of messages that you can add to.3When you have entered the text, press γ, Send. See the Entering text section in this chapter for details of entering text, numbers and symbols.ζNote: You can save messages you send to others in your Inbox, but you must select Save before you send the message.M551.book Page 18 Friday, July 25, 2003 11:14 AM
198Messages4Enter the destination phone number, or press δ, Contacts and select a name from your contact list.5Press γ, Send to send the message.ζNote: If you reply to a message, you do not have to re-enter the number. This is done automatically.Sending ringtones, pictures, animations, and moreYou can send ringtones, pictures, animations, sounds, and contacts in your messages to compatible phones.ζNote: Messages containing ringtones, pictures, animations and sounds are often referred to as EMS (Enhanced Messaging Service) messages or Smart messages. Your Sendo M550 phone can send SMS (text only) and EMS messages. See the Compatible formats section at the end of this chapter for details of compatible formats.From the message screen, select Options δ and select the relevant option:Add pictureUse the : and ; keys to select the picture to insert into the message from the list. The picture is displayed, now press Add. The picture is added to your message.Add animationSelect the animation to insert into the message from the list. Press Add.Add contactSelect the contact details to insert into the message from the list. Press Select. Note that the contact information is added as text (name and number) to your message.Add ringtoneSelect the ringtone to insert into the message from the list. Press Add.Add soundsSelect the sound to insert into the message from the list. Press Add.Message settingsThis menu has the following options:Status reportAllows you to set whether or not you want to be informed when your correspondent has received your text message.Center numberAllows you to enter or change the service center number for text messaging.Voice mailAllows you to enter or change your voice mail number.CharactersAllows you to choose whether you want to enter text in GSM (Latin characters) or Unicode (Non Latin characters) mode. Unicode characters take up more room on M551.book Page 19 Friday, July 25, 2003 11:14 AM
208Messagesyour phone so the length of your text messages is restricted to half the usual number of characters.ChatSendo chat allows you to send messages to another user, with a compatible GSM phone, and view both sent and received SMS messages for chat participants on a convenient Chat screen.Starting a chat sessionEnter the Messages menu and select Chat.Enter your chat name on the My chat name screen (this screen will not appear if you have already created a chat name).Now enter the number of the person you want to chat to, or alternatively you can press δ, Contacts to go into the contact list.Enter his/her chat name on the Enter chat name screen (this screen will not appear if you have already created a chat name for this person).Editing a chat nameYou can edit a chat name for a contact by selecting the desired name in the contact list and pressing δ, Options. Select the Change option and edit the chat name.You can edit your chat name by selecting My number from the Contacts menu. Select the Consult option and then press δ, Options. Select the change option and edit the chat name.Sending a chat messageTo send a chat message enter the text in the chat editor field and then press γ, Send. The sent text will then appear in the chat history field and is sent to the other chat participant as a standard SMS message.Chat optionsPress δ, Options from the Chat screen to view the following chat options:SwapChanges the active area between the text entry field and the chat history field.Font sizeSelect between normal and small font on the Chat screen.ExitExit the chat session.M551.book Page 20 Friday, July 25, 2003 11:14 AM
218MessagesEntering text, numbers and symbolsYou can enter text, numbers and symbols in a number of ways. The current input mode is indicated at the bottom of the screen by one of these icons:αLower case text modeβUpper case text modeθNumeric modeηT9 predictive text input (lower case)ιT9 predictive text input (upper case)You can switch between upper case, lower case, numeric and predictive text modes by repeatedly pressing *.ζNote: When you select a field that requires text or numeric entry, the phone automatically changes to the appropriate input mode.These are the characters associated with each key on the numeric keypad:Standard text inputWhen you are in lower case or upper case text input mode, you enter a letter by pressing the number key on which the letter is printed. Press the key repeatedly until the required character is displayed.For example, to enter the letter “r” press 7 three times.If a word you are entering contains two consecutive letters which are located on the same key, enter the first one and then wait for the cursor to reappear before entering the second.Also, you will notice that some intelligent features are built in. For example, when entering the first word in a sentence, the text input mode changes automatically from upper case to lower case after the first letter.For example, to enter the name "Ross" when you are in lower case mode:1Press * to enter upper case mode,2Press 7 three times, to display "R", you will then return to lower case mode.3Press 6 three times, to display "o".4Press 7 four times, to display "s". Now pause slightly until the cursor reappears.5Then press 7 four times, to display "s".When you have finished entering a word, press # to enter a space and move on to the next word.Key List of characters available1 1 . , @ ‘ ? ! " : ; ¿ ¡2 a b c 2 à ä å æ ç3 d e f 3 é è4g h i 4 ì5j k l 56 m n o 6 ñ ò ö ø 7 p q r s 7 ß8 t u v 8 ü ù9 w x y z 90 0 + - * / < > ( ) = _#Space # $ £ ¥ % &M551.book Page 21 Friday, July 25, 2003 11:14 AM
228MessagesPredictive text inputTo save time when you are writing a text message, your phone has a built-in dictionary feature which uses the letters that you are typing to complete the word.This input method allows you to simply press each key once. For example, to write the name "Ross", press 7, then 6, then 7, then 7 just once each.The word may change as you type, but don’t worry about what is on the screen until you have finished the word. Sometimes different words share the same sequence of key presses. If the finished word is wrong, press 0 to scroll through other possibilities. If the word that you are looking for is still not there, press * repeatedly to change the text mode to β or α and enter the word again.After you have completed a word, press the space key # to enter the next word. Press and hold # to pick a symbol to insert from the character table (see the Entering symbols section below).Some intelligent punctuation (including full stops, hyphens and apostrophes) are also available on 1. The punctuation mark is completed when you enter the next keystroke.Entering numbersTo enter a number in upper case or lower case text input mode, simply press the number key repeatedly until the number is displayed.To enter a number in predictive text input mode, press the number key and then scroll through the characters (by pressing 0) until the number is displayed.If you have multiple numbers to enter, it is often more convenient to use the numeric input mode. Press * repeatedly to change the mode to θ. Now whenever you press any of the number keys, only the number is entered.Entering symbolsFor all input modes, a long press on # displays a table showing all the symbols available to you:To enter a symbol:1Using the : and ; keys, scroll to the row containing the symbol you want.2Press the numeric key (1 to 9) to reach the symbol you want..,-!?@():&‘"\/_[];$%+*=~<>#£¥e¤` À ´ ª§ÿŸ¿ìà äæçËéèÄÅÉòñÆ123456789M551.book Page 22 Friday, July 25, 2003 11:14 AM
238MessagesCompatible formatsAs described earlier in this chapter, you can send and receive messages with ringtones, pictures, logos, animations and sounds.These items are sent using EMS messages (Enhanced Messaging Service). Any phone you send an item to, must support EMS messages. If SMS only is supported, only the text content will be received by the other user.Also, your phone is able to receive SMS, EMS and Smart Messaging messages.The table below lists the compatible formats for messages.Item FormatRingtone EMS (send and receive): i-melody (monophonic) and sp-midi (polyphonic) formats only.Smart Messaging (receive only): i-melody (monophonic) format only.Picture/Logo EMS (send and receive): Logos and picture messaging pictures only.Smart Messaging (receive only): Logos and picture messaging pictures only.Animation EMS only (send and receive): Standard EMS animation.Sound EMS only (send and receive): Standard EMS sound.M551.book Page 23 Friday, July 25, 2003 11:14 AM
249Internet menu9 Internet menuTo access the Internet menu, select Internet from the main menu. The following menu options are available:HomeSelect this to go to your homepage.ζNote: If there is no default homepage defined on your phone, use the Homepage option on the Settings menu to enter your preferred default. BookmarksSelect this to store the addresses of your favorite websites, so that you can access them quickly.SettingsSelect this to enter all the information you need to connect to the internet. ζNote: Your phone may already have all the settings required to use the internet. If not, you must enter the settings required before you can start browsing. See the Creating a new profile section later in this chapter.OptionsSelect this to set general defaults for using the internet.Connecting to an internet pageTo begin browsing the internet:(Select the Homepage option and press Select, or(Select Bookmarks, choose the relevant bookmark using the : and ; keys and press Select.ζNote: The browser provided on your phone is a WAP browser. This means you can only access sites with WAP content. Contact your service provider for information about what WAP services are available, tariffs, and how to use the services provided.Downloading ringtones and moreYou can download ringtones, pictures and logos to your phone for use later.Simply go to the WAP page containing the item and it will be downloaded to your phone. You will receive a “1 new ...” message. Select Read and Options to save the item.Compatible formatsThe table below lists the compatible formats for downloading ringtones, pictures and logos from a WAP site.Item FormatRingtone SMAF (MMF) format only.Picture/LogoLogos and picture messaging pictures only.M551.book Page 24 Friday, July 25, 2003 11:14 AM
259Internet menuIn browser optionsWhile you are using the internet, press Options to access the following menu:Page optionsThis option on the menu will change depending on the website you are viewing. For example, if there is a search option on the page, this item in the menu could be search.BackMoves back to the last screen visited.ForwardMoves forward to a screen you have previously visited in the session.ReloadThis reloads the page you are currently using. Any updates to the page are displayed.HomepageReturns you to the homepage.BookmarksTo view your list of bookmarks.Enter URLEnter a new URL to display.Add to BookmarksSelect this to add a new bookmark to your list.Security menuTo set up secure connections when you are using certain internet services, you need to have certificates saved in your phone. You can download certificates from websites or receive them from your service provider. Use this menu to manage certificates.Empty cacheSelect this to delete all of the internet history on the browser.Exit WAPCloses the WAP session and returns to the main Internet menu.Configuring your homepageTo specify your homepage select Settings from the Internet menu. Use the : and ; keys to select the profile this home page is for. Select Change and press Select. Now select Homepage and press Select. Now enter the URL (web address) and press γ, OK. The homepage is saved. This page is displayed every time you connect to the internet, when using this profile.ζNote: Some service providers do not allow users to specify their own homepage. Contact your service provider for more details. M551.book Page 25 Friday, July 25, 2003 11:14 AM
269Internet menuBookmarksUse the Bookmarks menu to save up to 5 WAP addresses, providing you with quick access to your favorite sites.Creating a bookmark from the Internet menuSelect the Bookmarks option from the Internet menu. Select one of the Bookmark 1-5 options using the : and ; keys and then press γ, Select. Enter the Name and web Address and press γ, OK. The name now appears in your list.Creating a bookmark in the browserWhile you are using the internet, press Options and select Add to Bookmarks.This will add the current WAP page address to your list.Editing a bookmarkSelect the Bookmarks option from the Internet menu. Select the bookmark to edit using the : and ;keys and press γ, Select. Select Change and press γ, Select. Change the name or URL and then press γ, OK. The bookmark is updated.Deleting a bookmarkSelect the Bookmarks option from the Internet menu. Use the : and ; keys to select the bookmark to delete and press γ, Select. Select Delete and press γ, Select. Press OK to confirm.The bookmark is deleted.SettingsInternet settings are grouped into profiles. A profile is a collection of settings which allows you to access the internet. You can create up to 3 connection profiles on your phone.ζNote: You can obtain all the information you need to connect to the internet from your service provider. Different service providers will require different types of information.Creating a new profileSelect Settings from the Internet main menu and press Select. Use the : and ; keys to select one of the Profiles 1-3 and press Select. Press Change.NameUse this to enter a name for the profile.HomepageUse this to enter the URL of your homepage.M551.book Page 26 Friday, July 25, 2003 11:14 AM
279Internet menuConnection TypeSelect whether to use a GSM or GPRS connection. To use GPRS, you must have a GPRS subscription. Please check with your service provider.You must enter different settings depending on which one you are using.Connection setupSelect Dial up number to enter the dial up number to use. Select Dial type to specify whether you want to use an Analog or an ISDN connection. Press γ, OK to save your selection.UsernameSelect this to enter your username.PasswordSelect this to enter a password to log on to the external data network. Enter your password and press γ, OK to save.GatewaySelect this to set Security on or off, enter an IP address, a Session Type, a Site username and a Site password.ζNote: An IP address is made up of 4 groups of numbers (maximum of 3 numbers per group). If any of the groups only has 1 or 2 numbers then you must enter a zero, or zeros, ahead of the existing numbers to make the group up to 3. You can get your IP address from your service provider.TimeoutEnter the number of minutes of inactivity after which your connection to the internet should be ended. ζNote: Some of these settings may not be required for your network. Contact your service provider for required Internet connection information.Setting a default profileSelect a profile from the list using the ; and : keys. Press Select and choose Activate, press Select. This profile is used every time you connect to the internet until you activate another profile.OptionsSelect this option from the main Internet menu to define general internet defaults:Trusted certificatesTo set up secure connections when you are using certain internet services, you need to have certificates saved in your phone. You can download certificates from websites or receive them from your service provider.Empty CacheSelect this to delete all of the internet history on the browser.M551.book Page 27 Friday, July 25, 2003 11:14 AM
2810Sounds10 SoundsThis menu allows you to set the various sounds that the phone plays when you receive a call or a new text message, or some other event occurs.Your phone already contains a variety of tones (including polyphonic ringtones), but there is also space for extra ringtones that you download or receive.ζNote: See the Messages chapter for information on sounds for messages.RingerSelect this option to set the ringtone for incoming calls by choosing from a list of default and downloaded ringtones.Melodies Select this option to display a list of ringtones which you have received via messages or have downloaded. The number of ringtones you can store depends on their size.ζNote: You can only select a ringtone for incoming calls from the Ringer menu.ζRingtones and sounds can be sent, received and downloaded to your phone. See the Messages and Internet chapters for details.ζNote: It is only possible to save a certain number of extra ringtones which you have received as a message or downloaded, depending on their size. To save new ringtones you may need to overwrite an existing ringtone in the custom ringer list.VolumeSelect this option to change the volume setting for ringtones and alert sounds. Use the : and ; keys to increase and decrease the volume level.ζTip: Press the : key with the volume set to maximum, and an arrow will appear. With this setting, ringtones are played with a steadily increasing volume.Key TonesThis menu allows you to set the type of keypad tones that you would like to hear when pressing the keys:OffNo sound emitted on a key press.OnShort, low volume tone.DTMFThese are standard tones, as used in touch tone phones. Each number has its own specific tone.M551.book Page 28 Friday, July 25, 2003 11:14 AM
2910SoundsOn/Off melodyThe phone can play a melody whenever you switch it on or off. Select this to switch this feature on or off.Flip melodyThe phone can play a melody whenever you open or close the flip. Select this to switch this feature on or off.VibratorSelect this menu to set the vibrate function for incoming calls and alert sounds:OffDeactivates the vibrate function.OnSets the phone to vibrate for an incoming call or text message.Vibrate then ringSets the phone to vibrate for a few seconds before the phone starts to ring.ζNote: This option is not available on all models. None of the vibrate settings affects any of the sounds settings.EventsThis option allows you to set the alert sounds to on or off for the following events:(New message(New broadcast(Low batteryζNote: Alert sounds can be applied only to those services supported by your carrier. When roaming, certain services may not be supported.M551.book Page 29 Friday, July 25, 2003 11:14 AM
3011Extras11 ExtrasGamesThe Games menu contains three great games for you to play.TenpinSelect Tenpin from the Games menu.The aim of the game is to knock as many of the pins down as possible.To play the game press γ, New and the game will begin. The game is played over 10 frames and in each frame you have two attempts to knock down all of the pins.You can position the ball on the lane by pressing 4 or 6 to move across the lane.To bowl the ball straight press 5 when the Swing bar is positioned in the center of the bowling ball.To bowl at an angle press 5 when the Swing bar is to the left or right of the bowling ball.Try to get the top score of 300 and enter your name on the Hi-score table!Type your name using the keypad and press γ, OK to see the Hi-score table. Press OK again to return to the game menu.SplatSelect Splat from the Games menu. To start the game press γ, New. You will start on level 1. When you are ready to play, press any key.The object of the game is to stop the moles from digging up your garden. You will see a 3x3 grid of mole holes; when you see a mole peep through the hole, hit it by pressing the appropriate 1 to 9 key. For example, if a mole appears in the middle hole, press 5 because it is positioned in the middle of the 1 to 9 keys.Points are awarded for each mole hit. Watch out for surrender flags, if you hit a mole that has surrendered, points will be deducted from your score. Your score and the game status are shown at the bottom of the display. The game can be paused by pressing the χ key.At the end of a level you will receive a bonus according to your accuracy. Get an accuracy score of 70% or more to progress to the next level.The game ends when you fail to progress to the next level or you complete the final level. You may be able to enter your name on the hi-score table. Type your name using the keypad and select γ, OK when finished.M551.book Page 30 Friday, July 25, 2003 11:14 AM
3111ExtrasKombatClubSelect KombatClub from the Games menu.KombatClub is a two-player SMS fighting game set in a fictitious dark and dirty future. Challenge your friends to an all-out, 5 round ‘mean streets’ bout with whatever weapons come to hand.Creating your profileBefore playing for the first time you must create your profile. Use the : and ; keys and select Options. Press γ to enter the menu. Select Profile and press γ to enter the menu. Select Edit Name and press the γ key again. Enter your name using the keypad followed by γOK.To select your preference of character, select the Character? option and press γ to enter the menu. Choose your character using the :; keys and press γ to confirm.Select γ, Back to return to the previous menu.You will start the game with the following items:(A stick and hubcap(Bandana(Anorak(Slippers(250 in cashA visit downtownFrom the main menu select Downtown and press γ. Move around the downtown area by using the :; keys and Press γ to enter. The χ key can be used to go back to the previous menu.The Pawnbroker’sHere you can choose from a selection of new weapons and protective wear. Spend your money wisely. Equipment can also be sold to recoup losses but you will not get a very good price.The PubThe Pub is the busiest bar in town. Here you can review your achievements and replay your saved bouts.The Wall of FameHi-scores and a league table of results will be written onto the Wall of Fame in graffiti.M551.book Page 31 Friday, July 25, 2003 11:14 AM
3211ExtrasThe DojoIt is possible to meet some of the world's most renowned instructors and tutors in the dojo. In exchange for some cash you may improve your health (top left), strength (top right) or combat (bottom left) and defense (bottom right) skills.How to challenge another playerFrom the game menu select Challenge and press γ. If you want to play a friend, select Phone Number and press γ OK. Enter the wireless phone number of the player you wish to challenge and press γ OK. If you want to play against the server, select the server name from the list and press γOK.Each bout of combat consists of a series of five moves. For each move there is a choice of high, medium or low attack and defense positions. Each player chooses five attack and defense moves.Enter your desired attack position using the :; keys and press γ to confirm your selection. When you have entered your five attack moves select Accept and press γ.Repeat this to enter your desired defense positions. If you have more than one type of equipment available you will be asked to choose which equipment to use for this bout. To send the challenge select Yes and press γ.Accepting a challengeIf you receive a challenge from another player the Messages option will appear in the main game menu. Select Messages and press γ to continue.A list of outstanding challenges will be shown. Use the :; keys to select the player and press γ. Select Accept if you wish to take up the challenge or Decline if you do not. Selecting Replay later will return you to the main game menu.If you choose to accept the challenge enter your five attack and defense moves using the same method as challenging another player.The bout of combatOnce both players have chosen their moves, the fight will commence. Each player's remaining health is shown at the bottom of the display. When the bout has finished the results are displayed. Cash is awarded for each successful hit and at the end of the game. The winner will M551.book Page 32 Friday, July 25, 2003 11:14 AM
3311Extrasreceive 200 in cash. If the game is tied, each player will receive 50 in cash.ζTip: You can save bouts to watch again later and you can also save your best opponents as favorites so that you can easily challenge them again.Playing against a serverFor the two player games (KombatClub) you can play against a server, or use a server to match you with other Sendo users. To add a server use the : and ; keys to select Options and then use the : and ; keys to select Server. Select Add, enter the server name and press γ. Enter the server number and press γ OK. The game works in exactly the same way as when you play against your friends.ζNote: This feature may not be available in all areas or on all networks. Your phone may have been pre-programmed with server details. If not, please check with your service provider or see www.sendo.com/gameserver for relevant server details. Select Options to change game options such as sound, vibrate mode or start a new game.Games settingsUse the following options to configure your game settings:VolumeSet the volume level for game sounds and music (Mute, Quiet, Normal, Loud).VibratorSet the vibrate function for use during gameplay (On or Off). This feature is not supported on all games.M551.book Page 33 Friday, July 25, 2003 11:14 AM
3411ExtrasPictures and animationsYou can send pictures and animations in text messages, or assign pictures to any main menu item, the main screen, the screensaver or to a contact in your contacts list.ζSee the Messages and Internet chapters for details of compatible formats when sending, receiving or downloading pictures and animations.Managing your picturesGo to the Extras menu followed by Pictures, and press γ, Select.You can view the pictures by pressing γ, View. Use the :and ;keys to view each picture in turn.Use the :; keys to choose a picture and press γ, Options. The following options are displayed:SendTo send the picture in a text message.AssignUsed to assign the selected picture to, for example, a menu or contact.UnassignRemoves the association of the selected picture with an item.Unassign allRemoves the association of all pictures to any items. Press γ, OK to confirm.MemoryDisplays the amount of remaining memory.Sending a pictureFrom the menu described above select Send and press Select.Now enter the phone number, or select a contact and press Send.ζNote: When sending a picture using this method, you cannot add any text to the message. If you want to send text and a picture, send a message using the method described in the Messages chapter.Assigning a pictureFrom the menu described above select Assign and press Select.From the menu that follows it is possible to assign a picture to any main menu item, the main screen, screensaver or a contact in your contacts list. Make your choice using the :; keys and press γ, Select.If you select the main menu option a new sub-menu will be displayed. Select the name of the menu you would like to assign the picture to using the method described above. To display pictures in the main menu, animations must be set to off.ζTip: To view the clock when a picture is assigned to the main screen press the χ key. M551.book Page 34 Friday, July 25, 2003 11:14 AM
3511ExtrasManaging your animationsThere a number of predefined animations stored on your phone which you can add to messages.Go to the Extras menu followed by Animations, and press γ, Select.You can view the animations by pressing γ, View. Use the :and ;keys to view each animation in turn.Use the :; keys to choose an animation and press γ, Options. The following options are displayed:SendTo send the animation in a text message.MemoryDisplays the amount of remaining memory.Sending an animationFrom the menu described above select Send and press Select.Now enter the phone number, or select a contact and press Send.ζNote: When sending an animation using this method, you cannot add any text to the message. If you want to send text and an animation, send a message using the method described in the Messages chapter.M551.book Page 35 Friday, July 25, 2003 11:14 AM
3612Settings12 SettingsζNote: The contents of this menu may vary by network operator. Please review your phone’s menu to determine the menu items and features available on your phone.LanguagesThis menu allows you to change the language on the phone.Time/DateSelect this to set the time and date on your phone.Time formatUse this to choose whether to display the time in AM/PM or 24hr format.Set timeEnter the time and press γ, OK. The time will be stored.Set dateEnter the date and press γ, OK. The date will be stored.Auto updateYou can update the time and date automatically from the network. Select On to use the time and date from the network, select Off to never use the time and date from the network, or select Confirm to check the time and date from the network before any update. ζNote: The availability of this service will vary, please check with your service provider. Display clockTurn the time display on the external and internal screen on or off.AlarmYou can use your phone as an alarm clock.Set the alarm to On and enter the time when you require the phone to ring. When it rings press:δ, Off to switch it off, orγ, Snooze to stop the alarm for ten minutes. The alarm will then sound again.ζNote: The alarm will sound even if the phone is switched off. The phone will power on but you will not be able to receive or make calls. Once the alarm finishes the phone will switch off.ScreensaverA screensaver is a picture that is displayed when the phone has been idle for a certain amount of time. It is possible to turn this on or off, select the delay before it becomes active and change the picture.When the screensaver is displayed, press χ to return to normal display and use the phone.M551.book Page 36 Friday, July 25, 2003 11:14 AM
3712SettingsCall handlingSelect this to set defaults for the way in which you deal with incoming calls. The options are as follows:Active flipWhen active flip is activated, all incoming calls are accepted automatically when you open the phone. Closing the phone ends a call.Auto redialWhen auto redial is activated, the phone will automatically redial a number when the call attempt fails. If the other user’s phone is busy, the phone will wait a few seconds before each attempt, and then beep when it succeeds.Auto answerThis function is only applicable when certain hands-free accessories (for example, a personal hands-free headset) are connected to the phone. When you receive an incoming call with this feature activated, the phone rings three times before automatically accepting the call.Any key answerWhen this function is activated, you can answer an incoming call by pressing any key, except δ, Reject.SecurityYour PIN (Personal Identity Number) code is a code that you can use to protect your phone from unwanted users. This is the number that the phone asks for at switch on.PIN Code:1Activate PIN entry requirement at switch on (if your SIM card supports this).2Deactivate PIN entry requirement at switch on (if your SIM card supports this).3Change PIN.4Change PIN2.Some network services require a separate security code. This code is the PIN2. This menu allows you to change the PIN2 code that the mobile asks for when using certain features. To activate the PIN code requirement or change the PIN code, you need to enter the current PIN code.If you don’t know your PIN code, contact your service provider.ζNote: If you enter the wrong PIN code three times, the SIM card is locked. You must contact your service provider for further instructions.M551.book Page 37 Friday, July 25, 2003 11:14 AM
3812SettingsDisplaySelect this to set defaults for the way information is displayed on your phone. The options are as follows:ExternalUse this to select the type of display you want on your phone’s external screen - choose from simple or advanced mode.BacklightYou can specify default times and brightness levels for the backlight on the phone.ζNote: The backlight timer settings do not affect the backlight settings for WAP and games.ThemesSelect this to choose the color scheme to be used throughout all your phone’s menus.M551.book Page 38 Friday, July 25, 2003 11:14 AM
3913Services13 ServicesCommandsThis menu allows you to send special commands to the network to get specific information. This could be information such as the time and date, your own phone number, or the amount of credit remaining on your SIM card.The commands, and whether this feature is available, can be obtained from your service provider.You can store the number of the command and a name. Once stored, scroll to the command and press γ, Send to get the required information from the network.Network sel. (selection)This menu allows you to choose how the phone searches for the network.ModeAutomaticSets the search mode to automatic. The phone searches all available networks and automatically selects one.ManualSets the search mode to manual. The phone searches all available networks and, when finished, displays a list of all the networks found. You can scroll up and down with : ; to select the network that you wish to use. Once you select a network, your phone will always try to select this network. Network selection stays manual until you switch to automatic mode.ζNote: The ability to select alternative networks will depend on the service, or roaming, agreement of your service provider.SearchSearches for and then displays all available networks. If you are in manual mode then the selected network will become your default network.Send numberThis menu allows you to select whether you hide your identity or not when you call someone. The options are as follows:NetworkThis returns to the Network default setting.OnYour telephone number is sent to your correspondent when you call.OffYour telephone number is not sent to your correspondent when you call.M551.book Page 39 Friday, July 25, 2003 11:14 AM
4013ServicesCost/timersThis menu contains all information on the amount of time you have spent on calls. The options are as follows:OutgoingDisplays the total time that you have spent on your phone on outgoing calls.IncomingDisplays the total time that you have spent on your phone on incoming calls.ζNote: The actual time invoiced by your service provider may vary depending on network features to which you subscribe, rounding off, taxes and other fees and charges.GPRS dataThis menu option is only displayed if you are using a GPRS connection. Select this to display the amount of time which has been spent using GPRS services.ζNote: The actual time invoiced for calls and services by your service provider may vary, depending upon network features, rounding-off for billing and taxes and so forth. DivertThis network feature allows you to divert your incoming calls to your voice mailbox or to another number. The options are as follows:ζNote: Your network may not support all of these features. Any unsupported features will not be shown in the menu.If busyWhen activated, calls will be diverted if you are already in a call.If no answerWhen activated, calls will be diverted if you do not answer your phone.UnreachableWhen activated, calls will be diverted if your phone is off or if you are out of coverage.All conditionalWhen activated, the calls which you have specified here are diverted. Select voice, fax, data or all calls. All callsWhen activated, all of your incoming calls will be diverted.For each of the above, you can check, activate or cancel the service.Call waitingThis menu allows you to activate or deactivate the call waiting feature. For more information on Call waiting, please see the Answering a call section of this guide.M551.book Page 40 Friday, July 25, 2003 11:14 AM
4114Troubleshooting14 TroubleshootingProblem Possible cause Possible corrective actionPhone does not power on/does not chargeDelay in phone powering on No action required. Your 551 phone may take a few seconds to power up, this is normal.Battery empty Fully charge the battery and then press δ.Charge for 2 hours. Don’t worry if the battery icon does not change immediately.Disconnect and try again.Leave battery in phone and charge for half an hour, check whether the charging icon has appeared.Battery contacts dirty Clean contacts on battery and phone with a dry cloth, attach battery, wait a few seconds and press δ.Charger incorrectly connected Check the wall socket, and the connection to the phone.Battery How long should I charge the battery the first time?12 hours continuous.I don’t get as much battery life as I expectedThe phone uses battery power when it is switched on even if it is not in a call. Making calls and playing with the different functions of the phone will run down the battery faster. The stated battery life is under optimum conditions.Charge the phone regularly.“Insert SIM” is displayed when I switch on the phoneSIM card is incorrectly inserted or missing. Check that the SIM card is positioned correctly. Try again. SIM card is damaged or dirty Visually check the SIM and clean the contacts with a dry cloth. Try again.The PIN code is blocked3 incorrect entries Enter the unblocking code supplied with the SIM card. If you do not have this code, contact your service provider.M551.book Page 41 Friday, July 25, 2003 11:14 AM
4214TroubleshootingThe PIN2 code is blockedYou have entered the PIN code incorrectly 3 timesEnter the PIN2 unblocking code supplied with the SIM card. If you do not have this code, contact your service provider.“NCK Code” is displayed on my handsetThe handset is locked to a network and a SIM from another network has been placed in the phoneRemove the SIM and insert the correct network SIM. Sendo cannot supply your NCK code.Warning: If you enter the wrong NCK code you could block the phone.“Blocked” is displayed on my handsetThe NCK code has been entered incorrectly 10 times and the handset has been security disabledContact your service provider for advice. Note: The number of incorrect entries depends on your service provider.A key on the keypad is not workingKey lock on The keypad may be locked. Check the screen for the symbol. Press γand * in quick succession to unlock the keypad.Poor display Low temperature Move to a warmer place and let the phone warm up.Can’t connect to networkWeak signal You may be in an area of poor coverage.Invalid SIM card Contact your service provider.Network not allowed Try reselecting the network. Switch off and then back on.Can’t make/receive callsWeak signal Check that the service provider name is displayed on the screen. If not, try to reconnect to the network.Phone is switched off Press δ for a few seconds.Battery is low Phone can power down if the battery is very low. Charge the battery.Check the number Use the full area code and country code in the number.Call key not pressed After dialing the number you must press γ, Call.Network is busy If you hear rapid beeps, then the network is busy. Hang up and try again.Call barring or fixed dialing is activatedCheck the fixed dialing settings. Otherwise check the call barring settings with your service provider.Problem Possible cause Possible corrective actionM551.book Page 42 Friday, July 25, 2003 11:14 AM
4314TroubleshootingζNote: For all further questions, support and service issues, please go to www.sendo.com/support.Not registered with service providerAfter purchasing your phone, you may need to call your service provider to activate the line.No credit left on your prepaid cardRecharge your credit.Low earpiece volume Low setting Press : when you are in a call to increase the volume.Low ringer melody Low setting Go into the Sounds menu, select Volume and increase the setting.Cannot enter some wordsWrong entry mode Your phone has T9 text input (i.e. it guesses what words you are trying to enter). To enter a special word press * repeatedly to change to normal multi tap mode.“Message list full” is displayed in the main screenYour SIM card memory is full of text messages, therefore you cannot receive any more messages.Go into the Read menu of the message menu and delete some of your messages.Some features do not workFeature not supported by the operator or your subscription.Call your service provider.Some menus are missingThere are restrictions on your SIM card or subscription.Call your service provider.I can only enter names of up to 7 characters in my contact listYour phone is in Unicode mode. Change the Characters Message Setting to GSM mode. See the Message Settings section for more information.List full is displayed on my Contacts screenContacts list full This will not cause problems using your phone, but if you want to add more contacts you must delete some existing contacts.I’m having problems using GPRS on my phoneYour SIM card is not GPRS enabledYou need a GPRS enabled SIM card in order to use GPRS services. Check whether the symbol is displayed on the display screen.No GPRS coverage You may be in an area of poor GPRS coverageProblem Possible cause Possible corrective actionM551.book Page 43 Friday, July 25, 2003 11:14 AM
4415Safety information15 Safety informationIMPORTANT SAFETY INFORMATION You should observe and follow these guidelines for the safe and efficient use of your phone. Failure to comply with these guidelines and requirements may void your warranty and may invalidate any approvals given to your phone.Drive Safely Do not use a hand-held telephone while driving. Give your full attention to driving. If using a hand-held phone, pull over safely and park the vehicle in a safe location first. Always place the phone in its holder; do not place the phone on the passenger seat, near an airbag or where it can break loose in a collision or sudden stop. Always obey local laws and regulations regarding the use of a cellular phone in the areas where you drive. In some areas, it is illegal to use a cellular telephone while driving, and hands-free operation is required in many other areas. Do not hold your phone in your hand while driving. Do not use a headset (such as a headset that covers both ears) that interferes with your ability to hear emergency vehicle sirens or the warning horns of other vehicles. Driving safely always comes first!OperationRemember to follow any special regulations in force in any area and always switch off your phone whenever you are instructed not to use it, or when its use may be illegal or cause interference or danger. Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless phone.Read the user’s manual of any accessory or device and its operation and safety instructions before using it with your phone. Do not connect incompatible products.Do not use your phone if the antenna is damaged. Replace the antenna only with one approved by the manufacturer. Unapproved antennas or modifications may damage your phone, degrade its performance and violate local regulations. This phone is equipped with an internal antenna on the bottom area of the phone. Do not touch or cover the antenna area unnecessarily while a call is in progress as it may interfere with reception. Contact with the antenna affects call quality and may cause your phone to transmit at a higher power level than otherwise needed. Hold your phone as you would any other phone. The charger is compatible only with power sources indicated on its label. Do not connect the charger to a power source of a different voltage or frequency. Do not use the charger outdoors or in areas where it may become wet. Unplug the charger from the wall socket using the body of the charger, not the cord. Locate the cord so that it will not be tripped over, stepped on or damaged. Do not use the charger if it is damaged. Unplug the charger from the wall socket before cleaning it. Use a slightly damp cloth for cleaning, and allow the charger to dry fully before plugging it in.Only use accessories approved by Sendo. Using unapproved accessories with your phone may result in degraded performance, fire, electric shock or injury, and may void the warranty. Please check with your dealer for the availability of approved accessories. Your phone is intended for use only with chargers approved by the manufacturer. Any other use will invalidate any approval given to your phone and may be dangerous.M551.book Page 44 Friday, July 25, 2003 11:14 AM
4515Safety informationChildrenYour phone is not a toy. Do not allow small children to play with it. They could hurt themselves or others. Children could also damage the phone or make calls that increase your telephone bill.PacemakersSendo recommends that a minimum separation of 20 cm (or 6 inches) be maintained between a wireless phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by, and recommendations of, Wireless Technology Research. Persons with pacemakers:(Should always keep the phone more than 20 cm (or 6 inches) from their pacemaker when the phone is switched on;(Should not carry the phone in a breast pocket;(Should use the ear furthest away from the pacemaker to minimize the potential for interference.(If you have any reason to suspect that interference is taking place, switch off your phone immediately.Hearing Aids Some wireless phones may interfere with some hearing aids. In the event of such interference, you should consult your service provider.Medical Equipment. Operation of wireless phones may interfere with inadequately protected medical devices. Consult a physician or the manufacturer of the medical device to determine if it is adequately shielded from external RF energy. Turn off your phone in hospitals and other health care facilities when any regulations posted in these areas instruct you to do so, as equipment that could be sensitive to external RF energy may be in operation.Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles (e.g. electronic fuel injection systems, electronic anti-skid (anti-lock) braking systems, electronic speed control systems, air bag systems). Check with the supplier or its representative regarding your vehicle. You should also consult the supplier of any equipment that has been added to your vehicle.Do not place your phone or any accessories in the area over an airbag or in the airbag’s deployment area. An airbag inflates with great force, and serious injury could occur.Using your phone in a vehicle demands special considerations. The fitting of any accessories to a vehicle should only be undertaken by a suitably qualified person to ensure that vehicle systems are not adversely affected, and that the accessory gives optimum performance.Only qualified personnel should service the phone, or install the phone in a vehicle. Faulty installation or service may be dangerous and may invalidate any warranty that may apply to the unit. Check regularly that all wireless phone equipment in your vehicle is mounted and operating properly.Do not store or carry flammable liquids, gases or explosive materials in the same compartment as the phone, its parts or accessories.Switch off your phone before boarding a non-commercial aircraft or when instructed to do so on a commercial airline. The use of wireless M551.book Page 45 Friday, July 25, 2003 11:14 AM
4615Safety informationtelephones in an aircraft may interfere with the operation of the aircraft and may be illegal.Posted Areas Turn off your phone in any area where posted notices so require.Potentially Explosive AtmospheresTurn off your phone and do not remove its battery when in any area with a potentially explosive atmosphere, and obey all signs and instructions. It is rare, but your phone or its accessories could generate sparks. Sparks in such areas could cause an explosion or fire resulting in property damage, bodily injury or even death. Areas with potentially explosive atmospheres are often, but not always, clearly marked. They include: Fuelling areas, such as petrol stations, below deck on boats, and fuel or chemical transfer and storage facilities. Follow these guidelines also when you enter areas where fuel odors are present, such as when a gas leak occurs in a home; areas where the air contains chemicals or particles, such as grain, dust or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Turn off your phone when at gas or petrol stations (service stations). Users are reminded of the need to observe restrictions on the use of radio equipment in fuel depots (fuel storage and distribution areas), chemical plants or where blasting operations are in progress.Blasting AreasTo avoid interfering with blasting operations, turn your phone off when in a "blasting area" or in areas posted "turn off two-way radio". Obey all signs and instructions.Emergency CallsIMPORTANT!This phone, like any wireless phone, operates using radio signals, wireless and landline networks as well as user-programmed functions that cannot guarantee connection in all conditions. Do not rely solely upon your wireless phone for emergency communications (e.g. medical emergencies). Remember, to make or receive any calls, the phone must be switched on and in a service area with adequate signal strength. Emergency calls may not be possible on all wireless phone networks or when certain network services and/or phone features are in use. Check with local service providers.To make an emergency call:1If the phone is not on, switch it on.ζNote: Some networks may require that a valid SIM card be properly inserted in the phone.2Press and hold the Clear key χ for several seconds to ready the phone for calls.3Key in the emergency number for your present location (e.g. 911, 112 or other official emergency number). Emergency numbers vary by location. 4Press the Call γ key.If certain features are in use (Key guard, Locking, Call Restricting, etc.), you may first need to turn those features off before you can make an emergency call. When making an emergency call, follow all instructions of the emergency operation and do not hang up until requested do so. M551.book Page 46 Friday, July 25, 2003 11:14 AM
4715Safety informationServicingDo not attempt to disassemble or repair your phone, as you may damage the phone or injure yourself and will void your warranty. Only qualified personnel at an authorized service center should perform repairs. Your phone does not contain any consumer serviceable parts. Make back up copies of all data and delete security sensitive data before sending your phone in for repair.Back Up DataTo avoid loss of important information, remember to make back up copies of all data regularly. DisposalYour battery and other components may require precautions to be taken for safe disposal. The battery type is indicated on the battery label. Please follow all local and/or governmental laws and regulations when disposing of your phone or battery.Care and MaintenanceFollow these care and maintenance instructions to improve the performance and life of your phone. Failure to follow the suggestions may invalidate your phone’s warranty:(Keep it and all its parts and accessories out of small children's reach.(Keep it dry.(Do not use or store it in dusty or dirty areas.(Do not attempt to take the phone apart. (Do not drop, throw or shake it. (Do not use soaps, chemicals, cleaning solvents, or strong detergents to clean it. Use a moist cloth to wipe it.(Avoid exposing your phone to any severe shocks, extreme (hot or cold) temperatures or moisture. (Keep your phone away from open flames such as lit candles or cigarettes.(Use only the supplied or an approved replacement antenna. Unauthorized antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.(If the phone, battery, or any accessory is not working properly, take it to your nearest qualified service facility. Back up all data before taking your phone to a service center as maintenance or recovery of data is not guaranteed. If you have any sensitive information, please back it up and then delete it from your phone before taking your phone to the service center.M551.book Page 47 Friday, July 25, 2003 11:14 AM
4816Regulatory Compliance and SAR Statements16 Regulatory Compliance and SAR StatementsMobile Manufacturers Forum statement: Understanding SAR To communicate with the network, mobile phones emit low levels of radio waves (also known as radiofrequency or ‘RF’ energy) when being used. Governments around the world have adopted comprehensive guidelines, developed by independent scientific organizations, governing the exposure to RF energy. Mobile phones are designed to operate within these stringent limits.What is SAR?SAR stands for Specific Absorption Rate which is the unit of measurement for the amount of RF energy absorbed by the body when using a mobile phone. Although the SAR is determined at the highest certified power level in laboratory conditions, the actual SAR level of the phone while operating can be well below this value. This is because the phone is designed to use the minimum power required to reach the network. Therefore, the closer you are to a base station, the more likely it is that the actual SAR level will be lower.Does a lower SAR mean that a phone is safer?No. Variations in SAR do not mean that there are variations in safety. While there may be differences in SAR levels among phone models, all mobile phones must meet RF exposure guidelines.Where can I get the SAR values for my phone?SAR information for new model phones will be included with the materials that come with the mobile phone. In addition, this information will be available from the website of your mobile phone manufacturer.Where can I go if I want more information?There are several good sources of information by government and international agencies on the general issue of mobile phones and health:World Health Organization (WHO)www.who.int/emfU.S. Food and Drug Administrationwww.fda.gov/cdrh/ocd/mobilphone.htmlU.K. National Radiological Protection Boardwww.nrpb.org.ukThe Mobile Manufacturers Forum, the international association of mobile phone manufacturers, also has a comprehensive website – www.mmfai.org - to help answer consumer questions on health issues.Sendo SAR StatementTHIS MOBILE PHONE MEETS REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY ENERGY.Your mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the limits for exposure to radio frequency (RF) recommended by international guidelines. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The guidelines include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The exposure standard for mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit recommended by international guidelines is 2.0 Watts/kg*. Tests for SAR are conducted using standard operating positions with the phone M551.book Page 48 Friday, July 25, 2003 11:14 AM
4916Regulatory Compliance and SAR Statementstransmitting at its highest operating power level. Although the SAR is determined at the highest operating power level, the actual SAR of the phone while operating normally can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to communicate with the network. In general, the closer you are to a base station, the lower the power output of the phone.The highest SAR value for the Sendo 551 model phone when tested for use at the ear is 0.85 W/KgAlways read and follow the operating and safety instructions that come with your phone.* The SAR limit for mobile phones used by the public is 2.0 Watts/Kg (W/kg) averaged over ten grams of body tissue. The guidelines incorporate a substantial margin of safety to give additional protection for the public and to account for any variations in measurements.Regulatory complianceYour phone has been designed to comply with applicable standards when used correctly in accordance with the user instructions. Sendo GSM 850/1900 phones and accessories have been tested and certified for compliance with the following FCC and international standards, as applicable:FCC (USA) StandardsFCC Part 24 (47CFR): 2001 - Sections: 24.232; 24.235; 24.238FCC Part 22 (47CFR): 2001 - Sections: 22.355; 22.913; 22.197FCC Part 15 (47CFR): 2001 Class B - Sections: 15.107; 15.109; 15.247FCC Part 2 (47CFR): 2001 - Sections: 2.1046; 2.1049; 2.1051; 2.1055International StandardsIEC/UL60950 (Electrical Safety)CSA C22.2 No 60950-00:2000, 3rd Edition (Canada electrical safety)3GPP TS 51.010-1 - V5.0.0 September 2002 Release 53GPP TS 51.010-1 - V5.0.0 September 2002 Release 5International SAR (Human Exposure) StandardsIEEE Std. C95.1 / C95.3 (USA)OET Bulletin 65 Supplement C: (2001-01)M551.book Page 49 Friday, July 25, 2003 11:14 AM
5017End User License Agreement17 End User License AgreementEND USER SOFTWARE LICENSE AGREEMENT This Software License Agreement ("Agreement") is between You and Sendo International Ltd and/or one of its affiliates ("Licensor"). The Agreement authorizes you to use the Software specified in Clause 1 below, which may be included on your phone, stored on a CD-ROM, sent to you by electronic mail, downloaded from Licensor's Web pages or servers or from other sources under the terms and conditions set forth below. This is an agreement on end user rights and not an agreement for sale. Licensor continues to own the copy of the Software and any other copy that you are authorized to make pursuant to this Agreement. Read this Agreement carefully before installing, downloading or using the Software. Further, by installing, downloading and/or using the Software, you agree to the terms and conditions of this Agreement. 1. SOFTWARE.As used in this Agreement, the term "Software" means, collectively: (i) all the software in your phone, all of the contents of the disk(s), CD-ROM(s), electronic mail and its file attachments, or other media with which this Agreement is provided; (ii) related Licensor or third party software; (iii) digital images, stock photographs, clip art or other artistic works ("Stock Files") (iv) related explanatory written materials ("Documentation"); (v) fonts (vi) upgrades, modified versions, updates, additions and copies of the Software, if any, licensed to you by Licensor (collectively "Updates") and (vii) any other possible documentation related thereto. 2. END USER RIGHTS AND USE.Licensor grants to you a non-exclusive, non-transferable end user right to install the Software or use the Software installed on the phones. The Software is licensed with the phone as a single integrated product and may be used with the phone only as set forth in these licensing terms. 3. LIMITATIONS ON END USER RIGHTS.(a) You may not copy, distribute, or make derivative works of the Software. (b) You may not use, modify, translate, reproduce or transfer the right to use the Software or copy the Software except as expressly provided in this Agreement. (c) You may not resell, sublicense, rent, lease or lend the Software; except You may permanently transfer all of your rights as set forth in the Agreement only as part of a permanent sale or transfer of the phone, provided the recipient agrees to the terms of this Agreement. (d) You may not reverse engineer, reverse compile, disassemble or otherwise attempt to discover the source code of the Software (except to the extent that this restriction is expressly prohibited by law) or create derivative works based on the Software. (e) You shall not display, modify, reproduce and distribute any of the Stock Files included with the Software. (f) You agree that you shall only use the Software in a manner that complies with all applicable laws in the jurisdiction in which you use the Software, including, but not limited to, applicable restrictions concerning copyright and other intellectual property rights. 4. COPYRIGHT.Licensor and/or its software suppliers own the Software and all rights, without limitation including proprietary rights therein, and their respective affiliates and are protected by international treaty provisions and other applicable national laws of the country in which it is being used. The structure, organization and code of the Software are the valuable trade secrets and confidential information. M551.book Page 50 Friday, July 25, 2003 11:14 AM
5117End User License Agreement5. MULTIPLE COPIES / UPDATES.If the Software supports multiple platforms or languages, if you receive the Software on multiple media, of if you otherwise receive multiple copies of the Software, the number of phones on which all versions of the Software are installed shall be one phone. If the Software is an Update to a previous version of the Software, you must possess a valid end user right to such previous version in order to use the Update and you may use the previous version for ninety (90) days after you receive the Update in order to assist you in the transition to the Update. After such time you no longer have a right to use the previous version, except for the sole purpose of enabling you to install the Update. 6. COMMENCEMENT & TERMINATION.This Agreement is effective from the first date you use or install the Software. Your end user rights automatically and immediately terminate without notice from Licensor if you fail to comply with any provision of this Agreement. In such event, you must immediately delete, destroy or return at your own cost and expense, and without entitlement to any refund of the purchase price, the phone and the Software, and all related material to Licensor. 7. EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED WARRANTY FOR THE PHONE, YOU ACKNOWLEDGE THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW NEITHER LICENSOR, LICENSOR’S SOFTWARE SUPPLIERS OR THEIR RESPECTIVE AFFILIATES, NOR THE COPYRIGHT HOLDERS MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR THAT THE SOFTWARE WILL NOT INFRINGE ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS. THERE IS NO WARRANTY BY LICENSOR OR BY ANY OTHER PARTY THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. 8. NOT FAULT TOLERANTTHE SOFTWARE MAY CONTAIN TECHNOLOGY THAT IS NOT FAULT TOLERANT AND IS NOT DESIGNED, MANUFACTURED, OR INTENDED FOR USE IN ENVIRONMENTS OR APPLICATIONS IN WHICH THE FAILURE OF THE LICENSED SOFTWARE COULD LEAD DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE OR FINANCIAL LOSS.9. LIMITATION OF LIABILITY.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LICENSOR OR LICENSOR’S SOFTWARE SUPPLIERS OR THEIR RESPECTIVE AFFILIATES AND EMPLOYEES BE LIABLE FOR ANY LOST PROFITS, REVENUE, SALES, DATA OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, PROPERTY DAMAGE, PERSONAL INJURY, INTERRUPTION OF BUSINESS, LOSS OF BUSINESS INFORMATION OR FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, ECONOMIC, COVER, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE, OR OTHER THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF LICENSOR OR ITS SOFTWARE SUPPLIERS ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME COUNTRIES/STATES/JURISDICTIONS DO NOT ALLOW THE M551.book Page 51 Friday, July 25, 2003 11:14 AM
5217End User License AgreementEXCLUSION OR LIMITATION OF LIABILITY, BUT MAY ALLOW LIABILITY TO BE LIMITED, IN SUCH CASES, THE LIABILITY OF LICENSOR, ITS SOFTWARE SUPPLIERS AND THEIR RESPECTIVE AFFILIATES AND EMPLOYEES SHALL BE LIMITED TO, AT LICENSOR’S OPTION, EITHER (A) RETURN OF THE PRICE PAID LESS A REASONABLE AMOUNT FOR USAGE, OR (B) REPAIR OR REPLACEMENT OF THE SOFTWARE THAT DOES NOT MEET THE LIMITED WARRANTY PROVIDED WITH THE PHONE AND WHICH IS RETURNED IN ACCORDANCE WITH THE REQUIREMENTS OF THE LIMITED WARRANTY. Nothing contained in this Agreement shall prejudice the statutory rights of any party dealing as a consumer. Nothing contained in this Agreement limits Licensor's liability to You in the event of death or personal injury resulting from Licensor's negligence if law prohibits such a limitation. Licensor is acting on behalf of its software suppliers and their respective employees and affiliates for the purpose of disclaiming, excluding and/or restricting obligations, warranties and liability as provided in this clause 9, but in no other respects and for no other purpose. 10. TECHNICAL SUPPORT.Licensor has no obligation to furnish You with technical support except as agreed in writing between You and Licensor in the Limited Warranty provided with the phone. 11. EXPORT CONTROL.The Software may be subject to export regulation of the United Kingdom and other countries. You agree that You shall comply with all applicable export laws, restrictions and regulations of the United Kingdom or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, any Software, product or technical data received under this Agreement or any Software or product produced by use of such technical data, including processes and services, in violation of any applicable restrictions, laws or regulations, or without all necessary approvals. 12. APPLICABLE LAW & GENERAL PROVISIONS. This Agreement shall be governed by and construed in accordance with the internal laws of the England without regard to its conflicts of laws rules. This is the entire agreement between Licensor and you relating to the Software and it supersedes any prior representations, discussions, undertakings, end user agreements, communications or advertising relating to the Software. M551.book Page 52 Friday, July 25, 2003 11:14 AM
5318Warranty Statement18 Warranty StatementSendo America, Inc. ("SENDO”) warrants, subject to the exclusions and limitations set forth below, that this cellular phone ("Product") is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions:1. The limited warranty for the Product extends for ONE (1) year beginning on the date of the purchase of the Product or FIFTEEN (15) months from the date of its manufacture as determined by the date code in the Product. 2. The limited warranty extends to the original purchaser of the Product ("Consumer") and is not assignable or transferable to any subsequent purchaser or user.3. The Limited warranty extends only to Consumers who purchase the Product in the market for its intended sale.4. During the limited warranty period, SENDO will repair, or replace, at SENDO's sole option, any defective parts, or any parts that will not properly operate for their intended use with new or refurbished replacement items if such repair or replacement is needed because of malfunction or failure of the Product during normal usage. No charge will be made to the Consumer for any such parts. SENDO will also pay for the labor charges incurred by SENDO in repairing or replacing the defective parts. The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. This limited warranty does not apply to any damage or failure to operate caused by use of the product other than in accordance with the instructions contained in the User Manual, or for periodic maintenance or repair due to normal wear and tear. SENDO's limit of liability under the limited warranty shall be the actual cash value of the Product at the time the Consumer returns the Product for repair, determined by the price paid by the Consumer for the Product less a reasonable amount for usage. SENDO shall not be liable for any other losses or damages. These remedies are the Consumer's exclusive remedies for breach of warranty.5. Upon request from SENDO, the Consumer must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.6. The Consumer shall bear the cost of taking or shipping the Product to the place of purchase or the Customer Service Department of SENDO. If the Product was taken to the place of purchase, the Consumer shall bear the cost of retrieving the Product. If shipped to SENDO, SENDO shall bear the cost of shipping the Product back to the Consumer after the completion of service under this limited warranty and provided that repairs were required to be performed under this limited warranty.7. The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable:a) The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SENDO, including damage caused by shipping.M551.book Page 53 Friday, July 25, 2003 11:14 AM
5418Warranty Statementb) Physical damage to the surface of the Product, including scratches or cracks in or to the outside casing or LCD, or damages caused by dropping the Product.c) The Product has been damaged from external causes such as liquid, water, collision with an object, or from fire, flooding, sand, dirt, windstorm, lightening, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by the connection to other products not recommended for interconnection by SENDO.d) The Product has been altered or repaired by anyone other than an approved SENDO service center or if it has been used with unapproved accessories or other ancillary items.e) For adaptations or adjustments made to the Product to comply with local standards in any country other than one for which the Product was designed and manufactured.f) Loss or integrity of any user data stored in the Product or any storage device used in conjunction with the Product at any time.g) The Customer Service Department at SENDO was not advised by the Consumer in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period.h) The Product serial number plate or the accessory data code has been removed, defaced or altered.i) The defect or failure to operate was caused by defective function of the cellular system or by inadequate signal reception.8. If a problem develops during the limited warranty period, the Consumer shall take the following step-by-step procedure:a) The Consumer shall return the Product to the place of purchase for repair or replacement processing. Back up all data before returning the Product for repair. If the Consumer has sensitive information stored on the Product, the Consumer must copy it to another device and delete it from the Product before repair.b) If "a" is not convenient because of distance (more than 50 miles) or for other good cause, the Consumer may contact the Customer Service Department at SENDO, at the phone number listed on the bottom of the next page, for further instructions.c) The Consumer shall ship the Product prepaid and insured. Expenses related to removing the Product from an installation are not covered under this limited warranty.d) The Consumer will be billed for any parts or labor charges not covered by this limited warranty. The Consumer will be responsible for any expenses related to reinstallation of the Product.e) SENDO will repair or authorize the repair of the Product under the limited warranty within 30 days after receipt of the Product by SENDO or an SENDO authorized service center. If SENDO cannot perform repair covered under this limited warranty within 30 days, or after a reasonable number of attempts to repair the same defect, SENDO at its sole option, will provide a replacement Product or refund the purchase price of the Product less a reasonable amount for usage.M551.book Page 54 Friday, July 25, 2003 11:14 AM
5518Warranty Statementf) If the Product is returned to the Customer Service Department at SENDO during the limited warranty period, but the problem with the Product is not covered under the terms and conditions of this limited warranty, the Consumer will be notified and given an estimate of the charges the Consumer must pay to have the Product repaired, with all shipping charges billed to the Consumer. If the estimate is refused, the Product will be returned freight collect. If the Product is returned to the Customer Service Department at SENDO after the expiration of the limited warranty period, SENDO's normal service policies shall apply and the Consumer will be responsible for all shipping charges.9. The Product consists of newly assembled equipment that may contain used components that have been reprocessed to allow machine compliance with Product performance and reliability specifications.10. ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE, SHALL BE LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE FOREGOING LIMITED WARRANTY IS THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. SENDO DOES NOT WARRANT UNINTERRUPTED OR ERROR FREE INTERNET OR DATA CONNECTIONS. SENDO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF ANTICIPATED BENEFITS OR PROFITS, LOSS OF SAVINGS OR REVENUE, PUNITIVE DAMAGES, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, LOSS OF DATA, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES, DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF SENDO KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. SENDO SHALL NOT BE LIABLE FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED OR LOSS OF DATA.11. Some jurisdictions do not allow limitation of how long an implied warranty lasts, so the above one year warranty limitation may not apply to you (the Consumer). Some jurisdictions do not allow the exclusion or limitation of incidental and consequential damages, so certain of the above limitations or exclusions may not apply to you (the Consumer). This limited warranty gives the Consumer specific legal rights and the Consumer may also have other rights that vary from jurisdiction to jurisdiction.12. SENDO neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement.13. This is the entire warranty between SENDO and the Consumer, and supersedes all prior and contemporaneous agreements or understandings, oral or written, and all communications relating to the Product, and no representation, promise or condition not contained herein shall modify these terms.14. This limited warranty allocates the risk of failure of the Product between the Consumer and SENDO. The allocation is recognized by the Consumer and is reflected in the purchase price of the Product.M551.book Page 55 Friday, July 25, 2003 11:14 AM
5618Warranty Statement15. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following delivery of the Product.16. Questions concerning this limited warranty may be directed to: www.sendo.com/warranty.17. The limited warranty period for SENDO accessories are specifically defined within their own warranty cards and packaging.Note: Register your warranty at www.sendo.com/warranty/index.aspx as soon as you purchase your phone. This information is stored for support purposes.M551.book Page 56 Friday, July 25, 2003 11:14 AM
Declaration of conformityWe: Sendo International Ltd.Of: Sendo Base Station, Hatchford Brook, Hatchford Way, Sheldon, Birmingham, B26 3RZ, United Kingdom.Declare under our sole responsibility that the product referenced within this user guide and uniquely identified by the IMEI and type number affixed to the product, to which this declaration relates, is in compliance with the essential requirements of the Radio and Telecommunications Terminal Equipment Directive (R&TTE) 1999/5/EC.The conformity assessment procedure referred to in Article 10 and detailed in Annex IV of Directive 1999/5/EC has been followed with the involvement of BABT, Claremont House, 34 Molesey Road, Walton-On-Thames, KT12 4RQ, England.A copy of the original Declaration of Conformity is available for download from the Sendo website.Class of equipment: This product is designated Class 1 equipment (R&TTED 1999/5/EC), the use of which is harmonized throughout all EU member states. This product is designated for use on licensed GSM 850/1900 MHz networks.www.sendo.com8E30-0P261-50000Printed in the Netherlands.© 2003 Sendo. All rights reserved. M551.book Page 57 Friday, July 25, 2003 11:14 AM

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