ShenZhen Foscam Intelligent Technology FI9803W HD Wireless IP Camera User Manual 1
ShenZhen Foscam Intelligent Technology Co., Ltd. HD Wireless IP Camera 1
Users Manual
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User Manual
HD Wireless IP Camera
Model:FI9803W
www.foscam.co
www.foscam.com
Table of Contents
Table of Contents.................................................................................................................................................................. 1
1 Overviews............................................................................................................................................................................. 3
1.1 Key Features.............................................................................................................................................................. 3
1.2 Read Before Use........................................................................................................................................................ 4
1.3 Packing Contents....................................................................................................................................................... 4
1.4 Physical Description.................................................................................................................................................. 5
1.4.1 Front Panel......................................................................................................................................................5
1.4.2 Interface.......................................................................................................................................................... 6
1.4.3 Bottom View................................................................................................................................................... 8
1.5 The different features between the models involved.................................................................................................8
2 Accessing the Network Camera............................................................................................................................................9
2.1 Access the Camera in LAN....................................................................................................................................... 9
2.2 Access the Camera in WAN.....................................................................................................................................12
2.2.1 Static IP Addresses....................................................................................................................................... 12
2.2.2 Dynamic IP Addresses..................................................................................................................................14
2.3 Using the VLC player..............................................................................................................................................17
2.4 IP camera connection to the server..........................................................................................................................19
3 Surveillance Software GUI.................................................................................................................................................20
3.1 Login Window......................................................................................................................................................... 20
3.2 Modify the Username and Password.......................................................................................................................21
3.3 Surveillance Window............................................................................................................................................21
4 Advanced Camera Settings................................................................................................................................................. 28
4.1 Device Status........................................................................................................................................................... 28
4.1.1 Device Information.......................................................................................................................................28
4.1.2 Device Status................................................................................................................................................ 28
4.1.3 Session status................................................................................................................................................ 29
4.1.4 Log................................................................................................................................................................ 29
4.2 Basic Settings...........................................................................................................................................................30
4.2.1 Camera Name............................................................................................................................................... 30
4.2.2 Camera Time.................................................................................................................................................30
4.2.3 User Accounts...............................................................................................................................................31
4.2.4 Multi-Camera................................................................................................................................................34
4.3 Network................................................................................................................................................................... 39
4.3.1 IP Configuration........................................................................................................................................... 39
4.3.2 Wireless Settings
...................................................................................... 41
4.3.3 PPPoE........................................................................................................................................................... 42
4.3.4 DDNS........................................................................................................................................................... 43
4.3.5 UPnP............................................................................................................................................................. 47
4.3.6 Port................................................................................................................................................................47
4.3.7 Mail Settings.................................................................................................................................................49
4.3.8 FTP Settings..................................................................................................................................................52
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4.3.9 P2P
............................................................................................................................53
4.4 Video........................................................................................................................................................................ 53
4.4.1 Video Settings...............................................................................................................................................53
4.4.2 On Screen Display........................................................................................................................................ 54
4.4.3 Privacy Zone.................................................................................................................................................55
4.4.4 Snapshot Settings..........................................................................................................................................56
4.4.5 IR LED Schedule...................................................................................................................................... 57
4.4.6 Lens Distortion Correction.......................................................................................................................58
4.5 Alarm....................................................................................................................................................................... 58
4.5.1 Motion Detection..........................................................................................................................................58
4.6 Record...................................................................................................................................................................... 65
4.6.1 Storage Location...........................................................................................................................................65
4.6.2 Alarm Record............................................................................................................................................. 65
4.6.3 Local Alarm Location...................................................................................................................................65
4.6.4 Schedule Recording..................................................................................................................................... 66
4.7 Firewall.................................................................................................................................................................... 67
4.8 System......................................................................................................................................................................68
4.8.1 Back-up& Restore........................................................................................................................................ 68
4.8.2 System Upgrade............................................................................................................................................68
4.8.3 Factory Reset................................................................................................................................................ 70
4.8.4 Reboot...........................................................................................................................................................70
5 Operation Example............................................................................................................................................................. 70
5.1 Motion Detection..................................................................................................................................................... 70
5.2 Modify the Camera Name and Time on the video.................................................................................................. 72
6 Phone APPs......................................................................................................................................................................73
7 APPENDIX......................................................................................................................................................................... 74
7.1 Frequently Asked Questions....................................................................................................................................74
7.1.1 How to download and install the ActiveX for Firefox users....................................................................... 74
7.1.2 How to download and install the ActiveX for Google Chrome users......................................................... 75
7.1.3 I have forgotten the administrator password................................................................................................ 77
7.1.4 Subnet doesn’t match....................................................................................................................................77
7.1.5 Camera can not record..................................................................................................................................77
7.1.6 No Pictures Problems................................................................................................................................... 77
7.1.7 Can’t access IP camera in internet................................................................................................................78
7.1.8 UPnP always failed.......................................................................................................................................79
7.1.9 Camera can not connect wireless................................................................................................................. 79
7.1.10 Remove the plug-in.................................................................................................................................... 79
7.2 Default Parameters...................................................................................................................................................82
7.3 Specification............................................................................................................................................................ 82
7.4 CE & FCC................................................................................................................................................................88
7.5 WARRANTY...........................................................................................................................................................88
8 OBTAINING TECHNICAL SUPPORT............................................................................................................................ 91
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1 Overviews
FOSCAM Outdoor HD IP Camera is an integrated wireless IP Camera with a color CMOS sensor enabling viewing in
High Definition resolution.It combines a high quality digital video camera, with a powerful web server, to bring clear
video to your desktop from anywhere on your local network or over the Internet.
FI9803W support the industry-standard H.264 compression technology, drastically reducing file sizes and conserving
valuable network bandwidth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet Explorer.
Therefore the management and maintenance of your device is simplified by using the network to achieve the remote
configuration and start-up.
The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school. Controlling
the IPCAM and managing images are simplified by using the provided web interface across the network utilizing
wireless connectivity.
FOSCAM provides Phone APPs for Android and iPhone users, please search Foscam Viewer and install it through
Google Play or APP Store, then you can view your camera directly as a computer.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
1.0 Mega-Pixel Supports IE/Firefox/Google/Safari browser or any other standard browsers
Supports WEP,WPA and WPA2 Encryption
Wi-Fi compliant with wireless standards IEEE 802.11b/g/n
IR night vision , Range:20m
Supports image snapshot
Supports dual-stream
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS(dynamic domain name service) Service
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain name
Providing Phone APPs for Android and iPhone users
Supports multiple network protocols: HTTP /HTTPS/ RTSP/ TCP /IP /UDP /FTP /DHCP /DDNS / UPNP/ONVIF
Providing Central Management Software to manage or monitor multi-cameras
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1.3 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below. Before the
Network Camera is installed, please carefully read and follow the instructions in the Quick Installation Guide to avoid
damage due to faulty assembly and installation. This also ensures the product is used properly as intended.
1.4 Packing Contents
● IPCAM×1
● CD×1
● Wi-Fi Antenna×1 （except for FI9805E,FI9903P）
● Quick Installation Guide ×1
● DC Power Supply×1
● Warranty Card×1
● Mounting bracket×1(option)
● Network Cable×1
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1.5 Physical Description
1.5.1 Front Panel
Front Panel for FI9803W
Figure 1.2
1 WIFI Antenna: Wireless Antenna (FI9803W)
2 Infrared Lamp Array
3 LENS: CMOS sensor with fixed focus lens
4 Induction IC
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1.5.2 Interface
Figure 1.3
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2 LAN
10/100M adaptive Ethernet interface. Through this interface, IPCAM can be connected with various network devices,
such as hub, router, etc.
3 Reset button
Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the factory default
administrator password. The default administrator user is admin with no password.
4 Power Interface
Connect the external power adapter, request for 12V/2A or 12V/1A power.
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1.5.3 Bottom View
There are up to three labels located at the bottom of the camera, this is an important feature of original Foscam cameras.
If your camera does not have labels as shown in Figure 1.3, it may be a clone. Cloned Foscam cameras can not use
original firmware and are not eligible for warranty or technical services.
MAC address of wireless connection
MAC address of wired connection
FOSCAM DDNS Service
S/N Sticker of FOSCAM .
Figure 1.4
1.6 The different features between the models involved
Differences
Model
Wireless
PoE (Power over Ethernet)
Alarm in / out
RS 485
FI9804W
√
×
×
×
FI9805W
√
×
×
×
FI9805E
×
√
√
√
FI9803W
√
×
×
×
FI9903P
×
×
×
×
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2 Accessing the Network Camera
This chapter explains how to access the network camera through web browsers and RTSP players.
2.1 Access the Camera in LAN
This camera support HTTP and HTTPS protocols, so here will allow you to use HTTP and HTTPS port No.
(1) Http:// LAN IP + Http Port No.
Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in the
network cable.
Figure 2.1
Double click the IP address of the camera; your default browser will open to the camera login page.
(2) Https:// LAN IP + Https Port no.
The default Https port no. is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.
Go to Settings - Network - Port panel , you can see and change the https port no.
Figure 2.2
HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera, the data transferred
on the Internet will be encrypted. Since we can not apply license for every LAN or DDNS URL, the webpage may pop
up a warning like the following picture, you just need to click 'Continue to this website (not recommended). '
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Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
Figure 2.3
For Firefox, you can add the trusted as the following way:
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Tools ---- Options ---- Advanced --- View Certificates --- Servers
Figure 2.4
Click View Certificates, and go to Servers option.
Figure 2.5
Go to Add Exception panel.
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Enter the camera’s url , here
take https://192.168.8.129:443
for example .
Click this button to add it .
Figure 2.6
2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have finished
connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the
Internet using the WAN IP address and port number.
How to Obtain the WAN IP address from a public website ?
To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The webpage
at this address will show you the current WAN IP.
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Figure 2.7
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number in your
standard browser. For example, you would enter http:// 183.37.28.254:85
NOTE :
Make sure port forwarding is successful. You can do port forwarding two ways.
1. Login to your router to enable the “UPNP” function. You can then login to the camera as administrator, choose
Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP Successful” on the
Device Status page.
2. Do port (HTTP port) forwarding manually. (See Figure 2.11 for further details)
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had set
earlier to your router’s port forwarding settings.
NOTE: If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS service
settings to view it remotely.
Step 1: Enter the username and password of the Administrator (default username is admin with a blank password), and
click “OK” to apply changes.
Step 2: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was
changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed at a
static IP address of http://192.168.8.102:2000. This IP address will not change even if the camera is powered off and
back on, the camera will remain on this LAN IP address. This is very important that a static LAN IP address is set, or
you may have problems later with remote access and seeing the camera remotely if the camera loses power and
reconnects on a different LAN IP address. Make sure you set a static LAN IP address!
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2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a fixed host
and domain name. This means that even though your WAN IP address is constantly changing, you will have a fixed
hostname you can use to access your cameras at all times. You can access the camera directly from the Internet using the
hostname and port number.
What is the HTTP Port no.?
1) Default HTTP Port is 88
All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is http://192.168.8.102:88,
this means that the camera’s HTTP port is 88. You can change port 88 to another port if you’d like such as 2000 or 8090,
which will not be conflict with other existing ports like 25, 21,10000.Here you can set the port no. between 1 and 65535.
2) Change the default http no.88 to another one.
How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP Camera
？
Tool？
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP address,
and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure 2.8 and 2.9.
Select which camera
you’d like to change the
port for, and right click .
Figure 2.8
Modify the Http Port.
Enter the Username and
password, click OK .
Figure 2.9
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Figure 2.10
What is Port forwarding?
If you have never done port forwarding before, you can open and view the following link to understand the basic concept.
Port forwarding allows for outside connections to access a specific device on your network from anywhere in the world.
Every router automatically blocks any incoming connections for safety purposes. Using port forwarding, you are telling
your router to allow a connection through a certain port (you can think of it as a gateway) into your router. You set this
port to a specific device, in our case an IP Camera, so it can be accessed from anywhere in the world.
Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm
How do we configure Port Forwarding ?
For this section, we will be using an example:
Let’s say the camera’s LAN IP address is http://192.168.8.100:2000
Step 1: Login to the router, and go to your router’s port forwarding or port triggering menu. Sometimes this is also under
the name of Virtual Server or NAT.
Using the Linksys brand router as an example, we would log into the router, and go to the Applications & Gaming
menu. We would then click on the “Single Port Forwarding” sub-menu.
Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown below,
then push OK or Submit to save your settings:
Fill the HTTP Port of the
camera in the columns of
External Port and Internal
Port. Example: 2000
Fill in this section with the
LAN IP of the camera; we
would enter “100” for our
example.
Assign a name for the port
forward setting here .
Figure 2.11
First method :
Use the embedded DDNS to access the camera via the Internet
Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is
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xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain name sticker with this information on it.
For example, we can use cp4911.myfoscam.org. In the camera, click Settings at the top, click “Network” on the left,
then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of your camera.
Figure 2.12
Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.
Take hostname cp4911.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera via the
Internet would be http:// test09.myfoscam.org:2000.
Second method :
Use the Third party DDNS to access the camera via the Internet
Step 1, Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname.
Step 2, DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as DDNS
domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and check if
the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to redo
the settings.
NOTE :
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and
the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.
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2.3 Using the VLC player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL
rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part in the square brackets may be omitted.
user name & password:
The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
Videostream:Here support three modes: videoMain, videoSub and audio. When the network speed is bad, here you had
better select videoSub. If you select audio, you can only hear the sound but cannot see the video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
1．rtsp://admin:123@192.168.1.11:88/videoMain
2．rtsp:// @192.168.1.11:88/videoMain
3．rtsp://:123@192.168.1.11:88/videoMain
4．rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to Media(Open Network Stream option, then enter the URL into VLC.
Figure 2.13
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Figure 2.14
Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview.
Figure 2.15
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Figure 2.16
If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation Guide
about How to configure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the new username and
password cannot take effect when you enter the authentication in the VLC.
2.4 IP camera connection to the server
Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.
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3 Surveillance Software GUI
Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick installation, you
can take time to learn the operation of the software.
3.1 Login Window
Figure 3.1
Please check the login window above, it was divided to 4 sections from no. 1 to 4.
Section1 Enter the Username and password
The default administrator username is admin with no password, please reset the username and password at first using and
prevent unauthorized users login the camera.
Section2 Stream
The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form LAN, here
you can select Main stream. If you want to access the camera from Internet, here we recommend sub stream.
NOTE: When the network bandwidth is badly you’d better select Sub Stream and the video will be more fluency.
Section3 Select the language
You can select the language you need via click on the language drop-down list to switch.
Section4 Login the camera
Click Login button and you will see the surveillance windows.(If login the camera for the first time, the page that modify
the username and password will appears.)
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3.2 Modify the Username and Password
When you log in for the first time, it will come to the operating of modify the username and password automatically.
Figure 3.1
Enter the New Username, New password and Confirm the password.
Click Modify button, then you will see the login page again.
3.3 Surveillance Window
Figure 3.3
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Section1
FOSCAM Logo/ LiveVideo / Settings buttons
FOSCAM LOGO
Path to surveillance window. Click this button and back to the surveillance window
Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and do
advanced settings.
Section2
Multi-Device Window
The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You can add
other cameras in multi-camera panel.
Figure 3.4
Section3 Mode/ Stream / Mirror/ Flip buttons
Mode
1) 50Hz ---------Indoor surveillance (Region: Europe, China)
2) 60Hz ---------Indoor surveillance (Region: USA, Canada)
3) Outdoor Mode------Outdoor surveillance
Stream
The default stream supports multiple modes, For example: 0/720P/30fps/2M meanings: Stream type no. / Resolution /
Maximum frame rate/ Bit rate. (Different models support different specific mode. )
1) Stream type no. : The number is used to identify the stream type.
2) Resolution
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The lowest resolution is QVGA. The bigger the resolution, the better of the image quality is. If you are accessing the
camera via internet and want to get more fluent video streaming, please select resolution VGA.
3) Maximum frame rate
When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame
rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you
can achieve fluently video.
4) Bit rate
Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will
lead to video cannot play well.
You can reset the stream type on “Settings-> Video-> Video Settings” panel.
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How to do cruise?
Firstly: Select one track in the track drop-down list
Select one of these
Secondly: Click Start cruise button, the camera will cruise following the predefined path.
Thirdly: Click stop button and finish cruising.
Section6
IR LED Lights
Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule.
Auto: Select it and the camera will adjust the infra led (on or off) automatically.
Manual: Select it and turn off the infra led manually.
Schedule: Select it and the IR led light will be off at the schedule period. If you want to define or change the IR
led lights schedule time, please go to Settings→Video→IR LED Schedule page.
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Section7 Image quality settings
In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.
Section8 OSD
If you have added time and camera name in the video, you can see it in the live window.
Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The default device
name is anonymous.
Go to Settings ---Basic settings---Camera time panel and adjust the device time.
Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.
Section9
Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button
1------Play Click it to play the video of the camera
2------Stop Click it to stop the video of the camera
3------ Talk: Click the button and the icon will become to
, then talk to the microphone that connected with PC,
people around the camera can hear your voice if the camera has connected with audio output device. Click the icon again
and stop talking.
4------ Audio Click the button and the icon will become to
, you can hear the sound around the camera if the
camera has connected with other audio input device through the Audio Input port of the camera, Click the icon again and
stop audio.
5----- Snap: Click it to make snapshot and it pop up a window which picture you snapshot, right click in the window and
save the picture to anywhere you want.
6----- Record: Click the icon
and the camera start recording, you can see a green dot in the live window. Click
again and stop recording. The default storage path is C:\IPCamRecord. You can change the storage path: Go to Settings>Record-> Storage Location panel.
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7------Full Screen Click it to make full-screen, or you can double click the surveillance screen to make full-screen.
Double click again and exit full-screen.
Onscreen Mouse Control
Right click the mouse and you can adjust the screen ration, full screen and Zoom up.
Figure 3.5
Keep ration: Select it and the camera will adjust the size of live window based on the computer monitor automatically.
Sometimes there is a black border around the video, please select Keep ration to get a better visual quality.
Figure 3.6
Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
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Zoom up/down: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view back to
original size.
Figure 3.7
NOTES:
1 This camera don’t support Pan/Tilt function, so here cann’t allow to use Screen PTZ.
2 For Mac OS, the plugin cannot support Onscreen Mouse function, so you cannot allow to use it.
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4 Advanced Camera Settings
Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.
4.1 Device Status
Device Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you
various information about your camera.
4.1.1 Device Information
Camera Model: The model of the device.
Camera Name: The Device Name is a unique name that you can give to your device to help you identify it. Click Basic
Settings and go to Device Name panel where you can change your camera name. The default device name is anonymous.
Camera ID: Display the MAC address of your camera. For example Device ID is 008414350787, the same MAC ID
sticker is found at the bottom of the camera.
Camera Time: The system time of the device. Click Basic Settings and go to Camera Time panel and adjust the time.
System Firmware version: Display the System Firmware version of your camera.
App Firmware version: Display the application firmware version of your camera.
Plug-in version: Display the plug-in version of your camera
4.1.2 Device Status
On this page you can see device status such as Alarm status, NTP/DDNS status, WIFI status and so on.
Figure 4.2
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4.1.3 Session status
Session status will display who and which IP is visiting the camera now.
Figure 4.3
4.1.4 Log
The log record shows who and which IP address accessed or logout the camera and when.
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Click the page number and go to the
corresponding page to see more logs .
Fill in one page number, click Go button
and go to the corresponding page .
Figure 4.4
Reboot the camera and clear the log records.
4.2 Basic Settings
This section allows you to configure your Camera Name, Camera Time, Mail, User Accounts and Multi-Device.
4.2.1 Camera Name
Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save your changes.
The alias name cannot contain special characters.
Figure 4.5
4.2.2 Camera Time
This section allows you to configure the settings of the internal system clocks for your camera.
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Figure 4.6
Time Zone: Select the time zone for your region from the drop-down menu.
Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server. Choose the
one that is closest to your camera.
Sync with PC: Select this option to synchronize the date and time of the Network Camera with your computer.
Manually: The administrator can enter the date and time manually. Please select the date and time format.
use DST: Select the use DST, then select the daylight saving time from the drop-down menu.
Click Save button to submit your settings.
NOTE: If the power supply of camera is disconnect, you need set the camera’s time again.
4.2.3 User Accounts
Here you can create users and set privilege, visitor, operator or administrator. The default administrator user accounts
are admin with a blank password.
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Figure 4.7
How to change the password?
Firstly, select the account which you want to change the password, then select “Change password”, enter the old
password and the new password, lastly click modify to take effect.
Figure 4.8
How to add account ?
Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see
the new added account on the Account list.
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Figure 4.9
Figure 4.10
Delete : Select the account which you want to delete, then click Delete button to take effect.
NOTE: The default administrator account cannot be deleted, but you can add other administrator users.
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4.2.4 Multi-Camera
If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the main
device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do multi-cams settings, you
need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if there is 8 cams installed.
The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can
both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one
window.
Add cameras in LAN
In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You can add
more cameras in the list in LAN for monitoring. The camera’s software supports up to 9 IP Cameras online
simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and Http Port will be
filled in the boxes below automatically. Enter the correct username and password then click Add. Add more cameras in
the same way.
1 Click it, camera model, alias,
host and HTTP Port will be
filled in the following boxes
automatically .
3 Click Add to take effect .
2 Enter the User name and
password of the 2nd camera .
Figure 4.11
Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which series the
camera belongs to.
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Figure 4.12
Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.
Figure 4.13
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Figure 4.14
Add cameras in WAN
If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS domain name.
Firstly, make sure all of the cameras you added can be accessed through the internet. (Read How to configure DDNS
settings in chapter 4.3.3)
Login to the first camera using a DDNS domain name and port.
Use DDNS domain name and port to login .
Make sure each camera you need add
could login with DDNS name and port .
Figure 4.15
Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name, port number.
Enter user name and password and then choose Add.
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Figure 4.16
1----- The camera model: MJ or H264.
2----- The 2nd camera’s name
3----- Fill in the 2nd camera’s DDNS host not LAN IP
4 ---- Enter the 2nd camera’s user name and password
5---- Click Add button and to take effect
NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.
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Figure 4.17
Return to video window. You will see all of the cameras accessible through the internet.
When you are away from home, you can use the first camera’s DDNS domain name and port to view all the cameras via
internet.
Figure 4.18
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4.3 Network
This section will allow you to configure your camera’s IP, PPOE, DDNS, Wireless Settings, UPnP, Port, Mail Settings
and FTP Settings.
4.3.1 IP Configuration
If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of
your router or computer.
Figure 4.19
Changing settings here is the same as using the IP Camera Tool.
It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If you don’t
know the subnet mask, gateway and DNS server, you can check your computer’s local area connection as follows:
Control Panel--Network Connections--Local Area Connections --Choose Support--Details.
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Figure 4.20
Set the same Subnet Mask and
gateway of the camera with your
PC .
There are two DNS servers . You
can set any of them . Same with
gateway is also OK .
Figure 4.21
If you don’t know the DNS server, you can use the same settings as the Default Gateway.
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4.3.2 Wireless Settings
Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of the screen,
then click “Wireless Settings.”
Click the Scan button and the camera will detect all wireless networks around the area. It should also display your router
in the list (Figure 4.31).
Click the Scan button
to search for wireless
networks.
Click the Page number to see other wireless
networks devices if there are more than 10.
Figure 4.22
Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network, such as
the name and the encryption, will be filled into the relevant fields automatically.
You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the password you
filled in are exactly the same for your router.
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2 Enter the
password of
your router .
1 Click the SSID of your router
and the relevant information
will be filled in the fields
automatically.
Figure 4.23
Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable. Never shut
down the power of the camera until the IP camera is able to connect to the wireless network.
The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a wireless
connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of the camera will
show again on the window of the IP Camera Tool. The IP address may have changed after the camera receives a wireless
connection; we recommend setting a static local IP address if this IP address changes by right clicking the camera in IP
Camera Tools, setting a static IP, and pushing OK (see Figure3.35/3.36).
Congratulations! You have set up the wireless connection of the camera successfully.
NOTE :
If you fail to make a wireless connection, please refer to your seller or contact us directly for assistance.
4.3.3 PPPoE
If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE account.
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Figure 4.24
4.3.4 DDNS
FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain
name, you can also use the third party domain name.
FOSCAM domain name
Here take cp4911.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the
domain name.
Figure 4.25
Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname cp4911.myfoscam.org and HTTP Port no. 8000 for example, the accessing link of the camera via
internet would be http://cp4911.myfoscam.org:8000
Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use Manufacturer’s
DDNS again , here click this button and start Manufacturer’s DDNS Service.
Third Party Domain Name Settings
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User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com
Here take www.no-ip.com for example :
① Step 1 Go to the website www.no-ip.com to create a free hostname
Firstly: Login on www.no-ip.com and click No-IP Free to register.
Click here to register
Figure 4.26
Please register an account step by step according to instructions on www.no-ip.com
After registration, please login your email which used to register. You will receive an email from website, please click
the link to activate your ACCOUNT as indicated in email.
Secondly: Login the link with the registered username and password to create your domain name.
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Figure 4.27
Figure 4.28
Please create the domain name step by step according to instructions on www.no-ip.com
Step 2 DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
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Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as DDNS
domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and check if
the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to redo the
settings.
NOTE :
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and
the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.
② Do port forwarding within the router
Example: The camera’s LAN IP address is http://192.168.8.100:2000
Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue
Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes to Applications &
Gaming->Single Port Forwarding.
Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed as below.
Assign a name
as you like here .
Fill the Media Port no. of the
camera on the column of
External Port and Internal Port .
Figure 4.29
③ Use domain name to access the camera via internet
After the port forwarding is finished, you can use the domain name+ http no. to access the camera via internet. Take
hostname ycxgwp.no-ip.info and http no. 2000for example, the accessing link of the camera via internet would be http://
ycxgwp.no-ip.info:2000
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4.3.5 UPnP
Figure 4.30
The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for port
forwarding. Back to the “Device Status” panel, you can see the UPnP status:
Figure 4.31
The camera’s software will be configured for port forwarding. There may be issues with your routers security settings,
and sometimes may error. We recommend you configure port forwarding manually on your router (Figure 4.30).
4.3.6 Port
This camera supports HTTP Port / HTTPS Port/ ONVIF Port. HTTP Port is used to access the camera remotely.
HTTP port : By default, the HTTP is set to 88. Also, they can be assigned with another port number between 1 and
65535. But make sure they can not be conflict with other existing ports like 25, 21.
Figure 4.32
Another way to change the HTTP port no.
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP address,
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and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure 4.34 and 4.35.
Select which camera
you’d like to change the
port for, and right click .
Figure 4.33
Modify the Http Port .
Enter the Username and
password, click OK.
Figure 4.34
Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and
click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was
changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed at a
static IP address of http://192.168.8.102:2000. This IP address will not change even if the camera is powered off and
back on, the camera will remain on this LAN IP address. This is very important that a static LAN IP address is set, or
you may have problems later with remote access and seeing the camera remotely if the camera loses power and
reconnects on a different LAN IP address. Make sure you set a static LAN IP address!
Figure 4.35
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NOTE: If the camera cannot be accessed, please make sure the port forwarding is succeed.
HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port.
Sometimes you need to add the url to the Trusted Sites,
Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
Figure 4.36
ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port number between 1
and 65535(except 0 and 65534). But make sure they can not be conflict with other existing ports.
4.3.7 Mail Settings
If you want the camera to send emails when motion has been detected, here Mail will need to be configured.
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Figure 4.37
1----- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually set as 25.
Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually is None. If you use
Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be set to 465 or 25 or 587,
which port you choose should be decided by which Transport Layer Security you select.
2-----SMTP Username/ password: ID account and password of the sender email address
3----- Sender E-mail Mailbox for sender must support SMTP
4----- Receiver Mailbox for receiver need not support SMTP, you can set 4 receivers
5----- Save Click Save to take effect
6----- Test Click Test to see if Mail has been successfully configured.
Click Test to see if Mail has been successfully configured.
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Test result .
Figure 4.38
If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail.
Figure 4.39
If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and
again select Test .
1) Cannot connect to the server
2) Network Error. Please try later
3) Server Error
4) Incorrect user or password
5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try again
6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server
7) The message is denied by the server. Maybe because of the anti-spam privacy of the server
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8) The server does not support the authentication mode used by the device
4.3.8 FTP Settings
If you want to upload record images to your FTP server，you can set FTP Settings.
Figure 4.40
Figure 4.41
FTP server: If your FTP server is located on the LAN, you can set as Figure 4.41.
If you have an FTP server which you can access on the internet, you can set as Figure 4.42.
Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly.
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FTP Mode: Here supports two modes: PORT and PASV.
Username/password: The FTP account and password.
Click Save to take effect.
Click Test to see if FTP has been successfully configured.
4.3.9 P2P
Access the camera by smart phone (Android or iOS operating system)
First of all, you need to open the P2P function of the camera at “Settings-->Network-->P2P.”
Figure 4.1
Search and install Foscam Viewer on Google Play and App Store for for Android and iOS devices.
If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android App
User Manual.
4.4 Video
This section allows you to configure Video stream settings, On screen display and Snapshot settings.
4.4.1 Video Settings
There are two ways to set the stream video settings. They are main stream video settings and sub stream
video settings.
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Figure 4.42
Stream type: There are four types to identify different streams you have set.
Resolution: The camera supports multiple types, For example: 960P, 720P, VGA. The higher the resolution is,
the clearer video will become. But the code flux will become larger too, and it will take up more bandwidth.
(Different models support different specific types. )
Bit rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate
configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit
rate is large, that will lead to video can not play well.
Frame rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the
maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should
lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve
fluently video.
Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more
likely you will get a better video quality, but at the cost of higher network bandwidth consumption.
4.4.2 On Screen Display
This page is used to add timestamp and device name on the video.
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Figure 4.43
Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the video,
Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on the video,
4.4.3 Privacy Zone
This page is used to add privacy zone on the video.
Figure 4.44
There are two options: Yes or NO. Select Yes, then click “Set Privacy Zone” and draw a privacy area on the video, the
privacy area will be black on the video.
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The privacy zone
Figure 4.45
Click OK button and return to the Privacy Zone page, click Save to take effect.
Back to the surveillance window, you can see the privacy area as the following picture:
Figure 4.46
4.4.4 Snapshot Settings
On this page you can set the snapshot pictures’ image quality and the storage path.
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Figure 4.47
Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Alarm Pictures Save Path: FTP. If you have done FTP and Alarm settings, when alarming, the camera will snap
pictures to the FTP automatically.
Enable timing to capture
To enable capture interval, follow the steps below:
1 Select Enable timing to capture
2 Capture interval:The interval time between two captures.
3 Select the capture time
Capture anytime
Click the black button up the MON, you will see all time range turn red. When something moving in the detection
area at anytime, the camera will capture.
Specify an capture schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all column of
TUE turns to red, that means during Tuesday whole day, the camera will capture.
Press the left mouse and drag it on the time boxes, you can select the serial area,
4 Click Save button to take effect.
4.4.5 IR LED Schedule
On this page you can set the schedule time for switching IR LED lights. When parameter Mode is set to the
Schedule on the Live Video window, At these schedule time, the IR LED lights will be turned off.
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Figure 4.48
4.4.6 Lens Distortion Correction
On this page you can set the distortion correction. There are three options: Low, Medium, High.
Figure 4.49
If you replace the lens, the image has found distortion, uneven and so on, you can modify the Select The
Distortion Correction Parameter to calibration images.
4.5 Alarm
4.5.1 Motion Detection
IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or
upload images to FTP.
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Figure 4.50
To enable motion detection, follow the steps below:
1 Enable Motion detection
2 Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera will be more
easily alarmed. Select one motion sensitivity.
3 Trigger interval--- The interval time between two motion detections. Here supports
5s/6s/7s/8s/9s/10s/11s/12s/13s/14s/15s. Select one interval time.
4 Select the alarm indicators
When the motion has been detected, the alarm status will turn to Detect alarm.
Figure 4.51
There are three alarm indicators:
A Camera Sound and PC Sound
If the camera has connected with a speaker or other audio output device, if you select Camera Sound or PC
Sound, when the motion has been detected, the people around the camera will hear beep alarm sound.
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B Send E-mail
If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail
Settings first. The alarm email cannot contain the alarm picture if you have not selected Take Snapshot.
C Take Snapshot
If you select this checkbox, when the motion has been detected, the camera will snap the live view window as
a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in
Video->Snapshot settings panel.
If you select Send Email, at the same time the picture will be send to you as an attachment.
Time interval: The interval time between two pictures.
D IO Output
If IO alarm is triggered and IO alarm output device will always alarm (sound alarm is issued a warning sound,
alarm lights in flash etc.). Click "Clear IO alarm output" , the alarm output device will stop alarming. If IO alarm
is triggered again after alarm interval, IO alarm output device will be restart.
5 Set detect area
Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after
settings. When something moving in the detection area, the camera will alarm.
Figure 4.52
6 Alarm Schedule
① Alarm anytime when motion is detected
Click the black button up the MON, you will see all time range turn red. When something moving in the detection area at
anytime, the camera will alarm.
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4.6 Record
4.6.1 Storage Location
On this page you can change the manually recording storage path, the default storage path is C:\IPCamRecord.
Figure 4.61
Recording Location : FTP.
Local Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can change another
one. For MAC OS, the manual recording path is: / IPCamRecord.
4.6.2 Alarm Record
Figure 4.62
4.6.3 Local Alarm Location
On this page you can enable local alarm record, and select the local alarm record time.
Figure 4.63
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4.6.4 Schedule Recording
If your recording Location is FTP, on the page you can configure the schedule record.
Figure 4.64
You can select the main stream or sub stream from the drop-down.
You can set the store path of the recording file on the Storage Location page.
Stream: You can select the main stream or sub stream from the drop-down.
You can set the store path of the recording file on the Storage Location page.
Click Save button to take effect.
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4.8 Firewall
This section explains how to control the access permission by checking the client PC’s IP addresses. It is composed of
the following columns: Block access from these IP addresses and Only allow access from these IP addresses.
Figure 4.67
Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only those
clients whose IP addresses listed in the Only allow access from these IP addresses can access the Network Camera. If
you select Block access from these IP addresses, only those clients whose IP addresses are in the IP list cannot access the
Network Camera.
Click Save to take effect.
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4.9 System
In this panel, you can back up/restore your camera settings, upgrade the firmware to the latest version, restore the camera
to default settings and reboot the device.
4.9.1 Back-up& Restore
Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future use.
Click Browse and select the parameters file you have stored, then click Submit to restore the restore the parameters.
Figure 4.68
4.9.2 System Upgrade
Click Browse, choose the correct bin file( System firmware or Web UI) and then click System upgrade.
Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result.
Figure 4.69
If you want to verify the firmware version of you camera, please go to Device Status-> Device Information Page to
check.
Upgrade Firmware by IP Camera Tool
Double click the IP Camera Tool shot icon
, select the Camera IP that you want to upgrade the firmware. Then
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select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade.
Figure 4.70
Enter the User name and
password .
Figure 4.71
CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade
the firmware unnecessarily. Your camera may be damaged if misconfigured during an upgrade.
NOTE:
1) Don’t upgrade the firmware through the web UI in WAN, or else the upgrade may be failed.
2) Please ensure you have download the correct firmware package for your camera before upgrading. Read the upgrade
documentation (readme.txt file) in the upgrade package before you upgrade.
3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the readme.txt file. If
not, please download the firmware again until the sizes are the same. Your camera will not function correctly if a
corrupt .bin file is used.
4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device Firmware.
5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.
6) After upgrade successfully, please clear the cache of browser, uninstall the old plugin and re-install it, then reset the
camera to the default factory settings before using the camera.
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4.9.3 Factory Reset
Click Factory Reset button and all parameters will return to factory settings if selected.
The default administrator username is admin with a blank password.
Figure 4.72
4.9.4 Reboot
Click Reboot to reboot the camera. This is similar to unplugging the power to the camera.
Figure 4.73
5 Operation Example
5.1 Motion Detection
Scene
Assume that user A use Foscam IP camera FI9804W. He wants to configure the motion detection alarm. when the motion
has been detected, it will send emails or upload images to FTP.
Procedure
1. Choose Alarm > Motion Detection. The Motion Detection page appears. Configure the motion detection alarm
parameters, as shown in figure 5.1.
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Figure 5.1
2. If you select the Send E-mail on the Motion Detection page, then you need to configure the mail message.
Choose Alarm > Motion Detection. The Motion Detection page appears. Configure the mail parameters, as shown in
figure 5.2.
Figure 5.2
3. If you select the Take Snapshot on the Motion Detection page, you need to configure the capture settings and FTP
storage path.
Choose Video > Snapshot Settings. The Snapshot Settings window appears. Configure the parameters, as shown in
figure 5.3.
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Figure 5.3
Choose Network > FTP Settings. The FTP Settings page appears. Configure the parameters, as shown in figure 5.4.
Figure 5.4
5.2 Modify the Camera Name and Time on the video
Scene
Assume that user A need to modify the camera name and time upper left corner of the video.
Procedure
1. Choose Basic Setting > Camera Name. The Camera Name page appears. Configure the parameters, as shown in
figure 5.5.
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Figure 5.5
2. Choose Basic Setting > Camera Time. The Camera Time page appears. Configure the parameters, as shown in
figure 5.6.
Figure 5.6
6 Phone APPs
FOSCAM provides APP for Android and iOS system, which helps to view and listen to your world anywhere......
anytime. Search and install Foscam Viewer on Google Play for Android devices, search and install Foscam
Viewer on APP Store for iOS devices.
If you would like to read more details on the Android APP or iOS APP, Please refer to the Android APP User
Manual or iOS App User Manual.
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7 APPENDIX
7.1 Frequently Asked Questions
NOTE: Any questions you would meet, please check Network connections firstly. Check the working status revealed
by the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections.
7.1.1 How to download and install the ActiveX for Firefox users
For the first time login the camera, it may prompt you to download plugin .
Click here to download
the plugin.
Figure 7.1
Drag the download file to Firefox web page and it will prompt you to Install it.
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Click Install Now .
Figure 7.2
Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you can see the
surveillance window
NOTE: If you could not view living video after running the ActiveX, only a red cross
in the center of the
video or just a black screen. Please change another port number to try.
Make sure all firewall or antivirus software on your computer does not block the active download and installation. If you
are unable to run the ActiveX control, try shutting down the firewall or antivirus program.
7.1.2 How to download and install the ActiveX for Google Chrome users
For the first time login the camera, it will prompt you to download the ActiveX.
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Figure 7.3
Download the plugin and drag it to the Extensions page of Google Chrome.
Click Add button to install the plugin .
Figure7.4
Click Add button to install the Plugins.
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Click Add button to install
the plugin .
Figure 7.5
Reboot the browser and re-login the camera, you will see the surveillance window.
7.1.3 I have forgotten the administrator password
To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold down the
RESET BUTTON about 5 seconds. Releasing the reset button, the password will turn to the factory default.
Default administrator username/password: admin with blank password
7.1.4 Subnet doesn’t match
Check whether your ip camera in the same subnet of your computer. The step is Control Panel -- Network Connections
-- Dbclick Local Area Connections -- Choose General -- Properties.(Figure 4.23/4.24) Check subnet mask, IP address
and gateways. When you set IP address please make sure they are in the same subnet. Otherwise you can't access camera.
7.1.5 Camera can not record
Camera can not record when I click Record button or I can’t change the manually record path.
When you use Windows7 or Vista, you may be not able to do manually record or change the record path because of the
security settings of computer.
There are two ways to resolve this problem:
1 Please add the camera as a trusted site to resolve this issue. The steps are
IE browser--Tool--Internet Properties--Security--Trusted sites--Sites--Add
2 Open IE browser, then right click, select “Run as administrator”
7.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you will see
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no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser--Tool--Internet Proper--Security--Custom Level--ActiveX control and Plug-ins. Three options of front should be
set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
Figure 7.6
If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Don’t
use port 8000.
Figure 7.7
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could not see
video, please shut down firewall or anti-virus software to try again.
7.1.7 Can’t access IP camera in internet
There are some reasons:
1 ActiveX controller is not installed correctly
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2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try
again. (Figure6.7)
3 Port forwarding is not successful(Figure4.30)
Check these settings and make sure they are correct.
7.1.8 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings. So we
recommend you do port forwarding manually. You can view your camera in internet successfully after you do port
forwarding manually in your router.
7.1.9 Camera can not connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check whether
your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.
7.1.10 Remove the plug-in
Remove the plug-in from IE
If you need to remove the plug-in from IE, please open an IE page.
Go to Tools-->Manage Add-ons-->Show All add-ons-->then find the ocxIPcam Control, double click to remove
it.
Camera will prompt you to install the latest one when next logging.
(Do not login your camera during the deleting, or the plug-in won't removed caused it is running.)
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Figure 7.8
Remove the plug-in on Safari
If you need to remove the plug-in from Safari, please open a Finder window.
From the Finder menu bar click Go ---> Go to Folder
Copy then paste the following:
Library/Internet Plug-Ins
Click Go then move to the Internet Plug-Ins.
Find the fsIPCam.bundle file, and delete it.
Camera will prompt you to install the latest one when next logging.
Figure7.9
Remove the plug-in from Chrome
If you need to remove the plug-in from Google Chrome, please open a new tab.
Click Customize and Control Google Chrome, then go to Tools ---> Extensions.
Find the IPCAM extension, and click the junk icon to remove it.
Camera will prompt you to install the latest one when next logging.
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Figure 7.10
Remove the plug-in from Firefox
If you need to remove the plug-in from Firefox, please open a new tab.
Click the Firefox icon on the top right, then go to Add-ons.
Find the npIpcam 2.0.1.x, and click the Remove button to delete it.
Please follow a restart to take the change effect.
Camera will prompt you to install the latest one when next logging.
Figure 7.11
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7.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM DDNS Service
Username and password
Default admin username: admin with a blank password
7.3 Specification
ITEMS
Image Sensor
Lens
Video
Network
System
Requirements
Other Features
FI9803W
Sensor
High Definition Color CMOS Sensor
Display Resolution
1.0 Megapixels
Min. Illumination
0 Lux (With IR Illuminator)
Lens Type
Glass Lens
focal length
f: 4mm(option 2.8mm,6mm,8mm)
Aperture
F1.2
Angle of View
70°
Image Compression
H.264
Image Frame Rate
30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution
720P(1280 x 720), VGA(640 x 480), QVGA(320 x 240)
Stream
dual stream
Image adjustment
The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image
flip and mirror
Infrared mode
Automatic or manual
Night visibility
Infrared lamp array, night vision range up to 20 meters
Ethernet
One 10/100Mbps RJ45 port
Wireless
IEEE 802.11b/g/n
Remote Access
P2P DDNS
Network Protocol
IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
Operating System
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
Browser
Microsoft IE6 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block
Set privacy area manually
User Accounts
Three levels user role
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Power
Physical
Firewall
Supports IP Filtering
Reset
Reset button is available
Power Supply
DC 12V/1.0A
Power Consumption
5.5 Watts (Max.)
Dimension(mm)
153(L)x 92(W)x 86(H)
Gross Weight
696g
Net Weight
380g
Operating Temperature
Operating Humidity
Storage Temperature
Environment
Storage Humidity
Certification
CE, FCC, RoHS
Warranty
Limited 2-year warranty
-20°C ~ 55°C
(-4°F ~ 131°F)
20% ~ 85% non-condensing
-20°C ~ 60°C
(-4°F ~ 140°F)
0% ~ 90% non-condensing
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7.4 CE
CE Mark Warning
This is a Class A product.
7.5 WARRANTY
ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always attempts to provide
you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was purchased from
an authorized distributor or authorized reseller. Distributors may sell products to resellers who then sell products to end
users. No warranty service is provided unless the product is returned to an authorized return center in the region where
the product was first shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty
implications.
If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask for
return/replacement/repair service.
Hardware Warranty Information
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for accessories.
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Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting from the
shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration system, software that
included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before
returning the product. If the product you received is suspected to be defective and the product warranty has not
expired, The RMA number will allow your reseller to track your return much easier and help them expedite
processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original
accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along with the
complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found in working
order, we will return the same item received. However customers shall be responsible for all shipping & handling
charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back
the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for
a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade according the market after 14 days
after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand for more than two times
replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging
when returned for RMA purposes.
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Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone
other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper
temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power,
static electricity, using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors or resellers
are responsible for the shipping cost the product back to customers, customers should assume the shipping cost send
the product to the point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit for customer’s personal
expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still in
warranty limit.
Repair Service Out Of Warranty
FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee contains
device cost and service fee. Device cost (including accessories) is the standard uniform price provide by FOSCAM.
Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask
for this service.
Our technicians will quote the total price after detect the product, If customers refused to repair after the quotation,
customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free.
Repaired product out of warranty will obtains 3-month warranty from the date of the product back to customers.
Limitation of Liability
FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your reseller
promised some extra commitment or warranty; please ask for written documents to protect your rights and interests.
FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and follow their
refund/return policy.
FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or exemplary
damages arising out of or in any connection with this agreement or the products, including but not limited to lost
profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to
achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against FOSCAM, shall be the repair or
replacement of defective parts. If FOSCAM lists a product on its website specification in error or that is no longer
available for any reason, FOSCAM reserves the right to explain it without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM Intelligent
Technology Limited., registered in the U.S. and other countries.
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8 OBTAINING TECHNICAL SUPPORT
While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may experience
some issues or have questions that this User’s Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems. If our
reseller cannot provide service, please contact our service department: tech@foscam.com .
FCC Caution:
Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment .This equipment should be installed and operated with
minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
A digital
Note: This equipment has been tested and found to comply with the limits for a Class B
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment.This equipment generates,uses,and can radiate radio frequency energy and,if not
installed and used in accordance with the instruction manual,may cause harmful interferece to
radio communications.Operation of this equipment in a residential area is lik ely to cause
harmful interference in which case the user will be required to correct the interference at his
own expense.
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Source Exif Data:
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