ShenZhen Foscam Intelligent Technology FI9821W Indoor HD Pan/Tilt Wireless IP Camera User Manual 1
ShenZhen Foscam Intelligent Technology Co., Ltd. Indoor HD Pan/Tilt Wireless IP Camera 1
User Manual
U
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Model: FI9821W V2
Indoor HD Pan/Tilt Wireless IP Camera
（For Windows & Mac OS）
Black White
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Table of Contents
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1.1 Key Features...................................................................................................................................... 2
1.2 Read Before Use................................................................................................................................ 3
1.3 Packing Contents ............................................................................................................................... 3
1.4 Physical Description ........................................................................................................................... 3
1.5 SD Card ............................................................................................................................................. 5
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2.1 Access the Camera in LAN................................................................................................................. 6
2.2 Access the Camera in WAN ............................................................................................................... 9
2.3 Using the VLC player ....................................................................................................................... 14
3 Surveillance Software GUI ......................................................................................................................... 17
3.1 Login Window................................................................................................................................... 18
3.2 Surveillance Window ........................................................................................................................ 20
4 Advanced Camera Settings ........................................................................................................................ 28
4.1 Device Status ................................................................................................................................... 28
4.2 Basic Settings .................................................................................................................................. 30
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4.4 Video................................................................................................................................................ 58
4.5 Alarm................................................................................................................................................ 61
4.6 Record ............................................................................................................................................. 65
4.7 Pan/Tilt ............................................................................................................................................. 66
4.8 Path Settings.................................................................................................................................... 70
4.9 Firewall ............................................................................................................................................ 71
4.10 System ........................................................................................................................................... 71
5 Playback .................................................................................................................................................... 75
6 Phone APPs ............................................................................................................................................... 76
6.1 APP for Android cell phones ............................................................................................................. 76
6.2 APP for iPhones ............................................................................................................................... 84
7 APPENDIX ................................................................................................................................................. 92
7.1 Frequently Asked Questions............................................................................................................. 92
7.2 Default Parameters .......................................................................................................................... 97
7.3 Specifications ................................................................................................................................... 97
7.4 CE & FCC.......................................................................................................................................... 99
7.5 WARRANTY ..................................................................................................................................... 99
8 OBTAINING TECHNICAL SUPPORT ........................................................................................................102
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FOSCAM FI9831W is an integrated wireless IP Camera w ith a color CMOS sensor enabling view ing resolution
1280*720. It combines a high quality digital video camera, with a powerful web server, to bring clear video to
your desktop from anywhere on your local network or over the Internet.
With flexible 300-degree pan and 120-degree tilt, FI9831W gives users more comprehensive control over a
monitored site. The FI9831W supports the industry-standard H.264 compression technology, drastically
reducing file sizes and conserving valuable network bandw idth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside w hich could support Internet
Explore. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for indoor surveillance applications such as retail stores, offices or banks. Controlling
the IPCAM and managing images are simplified by using the provided web interface across the network
utilizing wireless connectivity.
FOSCA M provides Phone APPs for Android and iPhone users, please search “Foscam ip cam view er” and
install it through APP Store, then you can view your camera directly as a computer.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
1.0 Mega Pixel
Pan 300 degree, tilt 120 degree
Supports IE/Firefox/Google/Safari brow ser or any other standard browsers
Supports WEP,WPA and WPA2 Encryption
Wi-Fi compliant w ith wireless standards IEEE 802.11b/g/n
IR night vision (Range:8m)
Supports image snapshot
Supports dual-stream
Supports SD Card to 32G
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS(dynamic domain name service) Service
Supports two-way audio / remote view ing & record from anywhere anytime
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Multi-level users management w ith password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain Name Service
Providing Phone APPs for Android and iPhone users
Supports multiple network protocols: HTTP /TCP /IP /UDP /FTP /DHCP /DDNS / UPNP
Providing Central Management Software to manage or monitor multi-cameras
1.2 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the Network Camera is installed, please carefully read and follow the instructions in the Quick
Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
1.3 Packing Contents
● IPCA M×1 ● CD×1
● Wi-Fi Antenna×1 (only available for w ireless model) ● Quick Installation Guide ×1
● DC Pow er Supply×1
● Warranty Card×1
● Mounting bracket×1(option)
● Netw ork Cable×1
1.4 Physical Description
Front Panel
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Figure 1.1
1 Speaker: Built-in speaker
2 LENS: CMOS sensor w ith fixed focus lens.
3 Infrared LED: 11 IR LEDs
4 Microphone: Built-in microphone
5 WIFI Antenna: Wireless Antenna
Rear Panel
Figure 1.2
LAN: RJ-45/10-100 Base T
Pow er: DC 5V/2A Power supply
Pow er Light: If the power adapter works well, the light will turn on.
Netw ork Light: The LED w ill blink when power and network cable are plugged in
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SD card: Supports to 32G
Audio Input: This jack is used to plug an external microphone
Audio Output: This jack is used to plug an external speaker
Bottom View
There are up to three labels located at the bottom of the camera; this is an important feature of original Foscam
cameras. If your camera does not have labels as show n in Figure 1.3, it may be a clone. Cloned Foscam
cameras can not use original firmware and are not eligible for warranty or technical services.
Figure 1.3
Reset button: Press and hold dow n the RESET BUTTON for 5 seconds. Wait for 20 seconds after released,
the IP camera w ill reboot and it w ill be reset back to factory default settings. You must pow er on the camera
before reset.
1.5 SD Card
This camera supports SD Card and the max size of SD card must be under 32G.
When you plug in the SD card during the camera work process, please reboot the camera again, or else the
SD Card may be cannot work w ell.
Go to the SettingsDevice StatusDevice Status page, you can see the SD card status.
FOSCAM domain name
Reset button
MAC address of wired connection
MAC address of wireless connection
S/N of FOSCAM
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The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M,
the old record files w ill be deleted automatically.
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This chapter explains how to access the network camera through web browsers and RTSP players.
2.1 Access the Camera in LAN
This camera support HTTP and HTTPS protocols, so here will allow you to use HTTP and HTTPS port no.
(1) Http:// LAN IP + Http Port no.
Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in
the network cable.
Figure 2.1
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Double click the IP address of the camera; your default browser will open to the camera login page.
Https:// LAN IP + Https Port no.
The default Https port no. is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.
Go to Settings - Network - Port panel , you can see and change the https port no.
Figure 2.2
Sometimes you need to add the url to the Trusted Sites,
Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.Finally ,click the Confirm button。
Figure 2.3
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For Firefox, you can add the trusted as the following way:
Tools --- Options ---- Advanced --- View Certificates --- Servers
Figure 2.4
Click View Certificates, and go to Servers option.
Figure 2.5
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Go to Add Exception panel.
Figure 2.6
2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access.
When you have finished connecting the camera using the LAN IP address and port forwarding,
you can access the camera directly from the Internet using the WAN IP address and port
number.
How to Obtain the WAN IP address from a public website
To obtain your WAN IP address, enter the following URL in your browser:
http://www.whatismyip.com.The webpage at this address will show you the current WAN IP.
Enter the camera’s url , here
take https://192.168.8.129:443
for example
Click this button to add it
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Figure 2.7
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address
and port number in your standard browser. For example, you would enter http://
183.37.28.254:85
Make sure port forwarding is successful. You can do port forwarding two ways.
1) Login to your router to enable the “UPNP” function. You can then login to the camera as
administrator, choose Network, and then choose UPnP to enable UPnP. Make sure that the
status of UPnP reads “UPnP Successful” on the Device Status page.
2) Do port (HTTP port and Media port) forwarding manually. (See Figure 2.11 for further details)
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port
which you had set earlier to your router’s port forwarding settings.
Note: If you plug the camera into a router, it will have a dynamic IP address and you need to set
DDNS service settings to view it remotely.
2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a
fixed host and domain name. This means that even though your WAN IP address is constantly changing, you
will have a fixed hostname you can use to access your cameras at all times. You can access the camera
directly from the Internet using the hostname and port number.
Note
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What is the HTTP Port no.?
Default HTTP Port is 88
All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is
http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port
if you’d like such as 2000 or 8090, w hich w ill not be conflict w ith other existing ports like 25, 21,10000.Here you
can set the port no. between 1 and 65535.
Change the default http no.88 to another one.
How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP Camera Tool？
Step 1: Open the IP Camera Tool, select the camera you w ould like to change the port of, right click on the IP
address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure
2.8 and 2.9.
Figure 2.8
Figure 2.9
Select which camera
you’d like to change the
port for, and right click
Modify the Http Port.
Enter the Username and
password, click OK.
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Step 2: Enter the username and password of the Administrator (default username is admin with a blank
passw ord), and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
Figure 2.10
What is Port forwarding?
If you have never done port forwarding before, you can open and view the following link to understand the
basic concept. Port forwarding allows for outside connections to access a specific device on your network from
anywhere in the world. Every router automatically blocks any incoming connections for safety purposes. Using
port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a
gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be
accessed from anywhere in the world.
Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm
How do we configure Port Forwarding?
For this section, we will be using an example:
Let’s say the camera’s LAN IP address is http://192.168.8.100:2000
Step 1: Login to the router, and go to your router’s port forw arding or port triggering menu. Sometimes this is
also under the name of Virtual Server or NAT.
Using the Linksys brand router as an example, we would log into the router, and go to the Applications &
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Gaming menu. We w ould then click on the “Single Port Forw arding” sub-menu.
Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown
below, then push OK or Submit to save your settings:
Figure 2.11
First method :
Use the embedded DDNS to access the camera via the Internet
Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is
xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain na me sticker with this
information on it.
For example, w e can use test09.myfoscam.org. In the camera, click Settings at the top, click “Netw ork” on the
left, then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of your
camera.
Figure 2.12
Fill the HTTP Port of the
camera in the columns of
External Port and Internal
Port. Example: 2000
Fill in this section with the
LAN IP of the camera; we
would ente r “100” for our
example.
Assign a name for the
port forward setting here
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Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.
Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera
via the Internet would be http:// test09.myfoscam.org:2000.
Second method :
Use the Third party DDNS to access the camera via the Internet
Step 1 Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname.
Step 2 DO DDNS Service Settings within the Camera
Please set DDNS Settings w ithin the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to
redo the settings.
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot w ork at the same time, the last time you configured will take
effect.
2.3 Using the VLC player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part in the square brackets may be omitted.
user name & password:
Note
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The user name and password to access the camera. This part can be omitted.
IP:
WAN or LAN IP address.
Videostream:
Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here
you had better select videoSub. If you select audio, you can only hear the sound but cannot see
the video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
1) rtsp://admin:123@192.168.1.11:88/videoMain
2) rtsp:// @192.168.1.11:88/videoMain
3) rtsp://:123@192.168.1.11:88/videoMain
4) rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC.
Figure 2.13
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Figure 2.14
Sometimes you may need to enter the user name and password again. Click OK and you can
see the real-time preview.
Figure 2.15
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Figure 2.16
If you cannot play the video in the VLC player, please check the port mapping. You can read
Quick Installation Guide about How to configure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the
new username and password cannot take effect when you enter the authentication in the VLC.
3 Surveillance Software GUI
Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick
installation, you can take time to learn the operation of the software.
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3.1 Login Window
Figure 3.1
Please check the login w indow above, it was divided to 5 sections from no. 1 to 5.
Section1 Enter the User name and password
The default administrator username is admin w ith a blank password, please reset the password at first using
and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change).
Section2 Media port
The Media port is used to transfer video stream, and the default port no. is 888, you can reset the port no.
between 1 ~65535 on the Settings- Network Port page. The camera w ill obtain the port no. automatically,
you need not to fill it manually.
Section3 Stream
The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form
LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend
sub stream.
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Note: When the netw ork bandwidth is badly you’d better select Sub Stream and the video w ill be more fluency.
Section4 Select the language
You can select the language you need via click on the language dropdown list to switch.
Section5 Login the camera
Click Login button and you will see the surveillance windows.
Figure 3.2
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3.2 Surveillance Window
Figure 3.3
Section1 FOSCAM Logo/ LiveVideo / Settings/Playback buttons
: FOSCAM LOGO
: Path to surveillance w indow. Click this button and back to the surveillance w indow
: Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and
do advanced settings.
: Click this button and back to the Playback panel to view the stored audio files stored in the
SD Card.
Section2 Multi-Device Window
The firmw are inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You
can add other cameras in multi-device setting (read chapter 4.2.5).
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Figure 3.4
Section3 Mode/ Stream / Mirror/ Flip buttons
Mode
1) 50HZ ---------Indoor surveillance (Region: Europe, China)
2) 60HZ ---------Indoor surveillance (Region: USA, Canada)
Stream
The default Stream supports four modes: 0/720P/30fps/4M, 1/VGA/25fps/2M, 2/VGA/ 15fps/ 1M and 3/
VGA/10fps/200K. The format of the stream type is Stream type no. / Resolution / Maximum frame rate/ Bit
rate
1) Stream type no. : The number is used to identify the stream type.
2) 720P/ VGA
There are two resolutions, the bigger one is 720P, and the smaller one (VGA) is 640x480 pixels. The bigger the
resolution, the better of the image quality is. If you are accessing the camera via internet and want to get more
fluent video streaming, please select resolution VGA.
3) Maximum frame rate
When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the
maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, w hen the
frame rate above 15, you can achieve fluently video.
4) Bit rate
Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
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combine w ell with the netw ork bandwidth. When the bandw idth is very narrow, and bit rate is large, that will
lead to video can not play well.
You can reset the stream type on Settings-> Video-> Video Settings panel.
Figure 3.5
After changing, please re-login the camera and you can see the modification.
Section4 Pan/Tilt Control
1------Up control button, 2------Down control button,
3------Left control button, 4------Right control button,
5----- Up-Left control button 6----- Up-Right control button
7----- Dow n-Left control button 8----- Down-Right control button
Click this button and go to center
Section5 Cruise / Preset settings
Cruise Settings
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7 8
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The default cruise tracks have two types: Vertical and Horizontal.
Vertical: The camera will rotate from up to dow n.
Horizontal: The camera will rotate from left to right.
: Start cruise.
: Stop cruise.
If you want to define or change the cruise trace, please go to Settings PTZ Preset Settings panel.
How to do cruise?
Firstly: Select one track in the track dropdown list
Secondly: Click Start cruise button, the camera will cruise following the predefined path.
Thirdly: Click stop button and finish cruising.
Preset settings
IPCAM supports 16 preset positions, w hich is considered enough for DIY home & small business surveillance
market
The default preset position is Topmost, Bottom most, Left most, right most, you can add other preset positions.
Add Click this icon to save the position you need the camera to remember
Select one of these
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Delete Select one preset position and click this button to delete it.
GO Select one preset position in the preset dropdown list and click Go to make the camera move the
preset position
How to do preset position?
Firstly, move the camera and stop at a desired place w here you want make preset position.
Secondly, click button and enter a descriptive name for the preset position. The preset position cannot
contain special characters. Then click OK to save it. If you want to reset the preset position, click Cancel.
After that, you can move the camera and stop at another place, and set another preset position. You can do all
the 16 preset positions with this method.
If you want to see one preset position you have set, only select the preset position name from the preset
dropdown list, and click go button, the camera w ill go to the preset position.
Section6 IR LED Lights
Click Infra led and there are two modes to adjust the infrared led: Auto and Manual.
Auto: Select it and the camera w ill adjust the infra led (on or off) automatically.
Manual: Select it and you can turn on or turn off the infra led manually.
Section7 Image quality settings
In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.
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Section8 OSD
If you have added time and camera name in the video, you can see it in the live w indow.
Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The
default device name is anonymous.
Go to Settings ---Basic settings---Camera time panel and adjust the device time.
Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.
Section9 Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button
1------Play Click it to play the video of the camera
2------Stop Click it to stop the video of the camera
3------ Talk Click the button and the icon will become to , then talk to the microphone that connected
with PC, people around the camera can here your voice. Click the icon again and stop talking.
4------ Audio Click this icon, the icon will become to you can hear the sound around the camera by the
earphone or speakers that connected with PC.
5----- Snapshot Click it to make snapshot and it pop-up a window w hich picture you snapshot, right click in
the w indow and save the picture to anyw here you want.
6----- Record Click the icon and the camera start recording, you can see a green dot in the live
window. Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the
storage path: Go to Settings- >Record->Storage Location panel.
7------Full Screen Click it to make full-screen, or you can double click the surveillance screen to make
full-screen. Double click again and exit full-screen.
1 2 3 5 6 7
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Onscreen Mouse Control
Right click the mouse and you can adjust the screen ration, full screen and Zoom up.
Figure 3.6
Keep ration: Select it and the camera w ill adjust the size of live window based on the the computer monitor
automatically. Sometimes there is a black border around the video, please select Keep ration to get a better
visual quality .
Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
Zoom up:
First Method: Here is a convenient and fast solution to Zoom up/down screen by Clicking Video Screen
and adjusting Mouse pulley, or by press the CTRL key and click the mouse left button.
Second Method: Click it and the live view w ill be digital zoomed up, then click Zoom Dow n and the live view
back to original size.
批注 [A1]:
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Figure 3.7
When you select the Full Screen, then click right mouse, there is a Screen PTZ button.
Figure 3.8
Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you
prefer, press the left mouse, the camera w ill move to the corresponding direction. Loosen the mouse and stop
moving. Press Esc button or double click right mouse and cancel the function.
NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.
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4 Advanced Camera Settings
Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.
4.1 Device Status
Device Status contains four columns: Device Information, Device Status, Session Status and Log, it w ill show
you various information about your camera.
4.1.1 Device Information
Figure 4.1
Camera Model: The camera model no.
Camera Name: The Device Name is a unique name that you can give to your device to help you identify it.
Click Basic Settings and go to Camera name panel where you can change your camera name. The default
device name is anonymous.
Camera ID: Display the wired MAC address of your camera. For example Device ID is 000C5D00008, the
same MAC ID sticker is found at the bottom of the camera.
Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel and adjust
the time.
System Firmware version: Display the System Firmw are version of your camera.
App Firmware version: Display the application firmw are version of your camera.
Web version: Display the web UI version of your camera
Plug-in version: Display the plug-in version of your camera
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4.1.2 Device Status
On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status and so
on.
Figure 4.2
4.1.3 Session status
Session status will display who and which IP is visiting the camera now.
Figure 4.3
4.1.4 Log
The log record shows who and which IP address accessed or logout the camera and w hen.
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Figure 4.4
Reboot the camera and clear the log records.
4.2 Basic Settings
This section allow s you to configure your camera’s Name, Time, Mail, User account and Multi-Device.
4.2.1 Camera Name
Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save
your changes. The alias name cannot contain special characters.
Figure 4.5
4.2.2 Camera Time
This section allows you to configure the settings of the internal system clocks for your camera.
Click the page number and go to the
corresponding page to see more logs
Fill in one page number, click Go button
and go to the corresponding page
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Figure 4.6
Time Zone: Select the time zone for your region from the dropdow n menu.
Sync with NTP server: Netw ork Time Protocol will synchronize your camera with an Internet time server.
Choose the one that is closest to your camera.
Sync with PC: Select this option to synchronize the date and time of the Network Camera w ith your computer.
Manually: The administrator can enter the date and time manually. Note select the date and time format.
Click Save button and submit your settings.
4.2.3 Mail Settings
If you want the camera to send emails when motion has been detected, here Mail w ill need to be configured.
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Figure 4.7
1----- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually
set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually
is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be
set to 465 or 25 or 587, which port you choose should be decided by w hich Transport Layer Security you
select.
2-----SMTP Username/ password ID account and password of the sender email address
3----- Sender E-mail Mailbox for sender must support SMTP
4----- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers
5----Save Click Save to take effect
6----Test Click Test to see if Mail has been successfully configured.
Click Test to see if Mail has been successfully configured.
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Figure 4.8
If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test
mail.
Figure 4.9
If the test fails w ith one of the following errors after clicking Test, verify that the information you entered is
correct and again select Test .
1) Cannot connect to the server
2) Network Error. Please try later
3) Server Error
4) Incorrect user or password
Test result
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5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try
again
6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server
7) The message is denied by the server. Maybe because of the anti-spam privacy of the server
8) The server does not support the authentication mode used by the device
4.2.4 User Accounts
Here you can create users and set privilege, visitor, operator or administrator. The default user account is
admin, w ith a blank password. You can enter the users accounts of visitor 、operator and adminstrator
Manually.
Figure 4.10
How to change the password of administrator?
Firstly, select the account of administrator, then select “Change passw ord”, enter the old passw ord and the
new password, lastly click modify to take effect.
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Figure 4.11
How to add account ?
Select one blank column, then enter the new user name, password and privilege, last click Add to take effect.
You can see the new added account on the Account list.
Figure 4.12
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Figure 4.13
Delete ：Select the account which you want to delete, then click Delete button to take effect.
Note: The default admin account cannot be deleted, but you can add other administrator users.
4.2.5 Multi-Camera
If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the
main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do
multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if
there is 8 cams installed.
The firmw are w ithin the camera can support a maximum of 9 devices monitoring all at the same time. This
page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view
multi-surveillance screen on one window.
Add cameras in LAN
In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You
can add more cameras in the list in LAN for monitoring. The camera’s softw are supports up to 9 IP Cameras
online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and
Http Port will be filled in the boxes below automatically. Enter the correct username and password then click
Add. Add more cameras in the same w ay.
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Figure 4.14
Figure 4.14
Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here w ill show you which
series the camera belongs to.
Figure 4.15
1 Click it, camera model, alias,
host and HTTP Port will be
filled in the following boxes
automatically
2 Enter the User name and
password of the 2nd camera
3 Click Add to take effect
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Back to Surveillance Windows, and click Four Windows option, you w ill see four cameras you added.
Figure 4.16
Figure 4.17
Add cameras in WAN
If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS
domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Re ad
How to configure DDNS settings in chapter 4.3.3)
Login to the first camera using a DDNS domain name and port.
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Figure 4.18
Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name,
port number. Enter user name and password and then choose Add. (Figure 4.19)
Figure 4.19
1----- The camera model: MJ or H264.
Use DDNS domain name and port to login
Make sure each camera you need
add could login with DDNS name
and port
2
3
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2----- The 2nd camera’s name
3----- Fill in the 2nd camera’s DDNS host not LAN IP
NOTE: The MJ series have the same HTTP Port no. and Media Port no.
4 ---- Enter the 2nd camera’s user name and passw ord
5---- Click Add button and to take effect
NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.
Figure 4.20
Return to video window. You will see all of the cameras accessible through the internet.
When you are aw ay from home, you can use the first camera’s DDNS domain name and port to view all the
cameras via internet.
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Figure 4.21
4
4.
.3
3
N
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tw
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This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and Port.
4.3.1 IP Configuration
If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same
subnet of your router or computer.
Figure 4.22
Changing settings here is the same as using the IP Camera Tool. (Figure 4.23/4.24)
It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If
you don’t know the subnet mask, gatew ay and DNS server, you can check your computer’s local area
42
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connection as follows:
Control Panel Network Connections Local Area Connections Choose Support Details.
Figure 4.23
Figure 4.24
If you don’t know the DNS server, you can use the same settings as the Default Gateway.
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4.3.2 PPPoE
If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE
account.
Figure 4.25
4.3.3 DDNS
FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the
domain name, you can also use the third party domain name.
FOSCAM domain name
Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you
can see the domain name.
Figure 4.26
Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname test09.myfoscam.org and HTTP Port no. 800 for example, the accessing link of the camera
via internet would be http:// test09.myfoscam.org:800
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Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use
Manufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service.
Third Party Domain Name Settings
User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com
Here take www.no-ip.com for example:
① Step 1, Go to the website www.no-ip.com to create a free hostname
Firstly: Login on www.no-ip.com and click No-IP Free to register.
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Figure 4.27
Please register an account step by step according to instructions on www.no-ip.com
After registration, please login your email w hich used to register. You will receive an email from website, please
click the link to activate your ACCOUNT as indicated in email.
Secondly: Login the link with the registered username and password to create your domain name.
Figure 4.28
Click here to register
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Figure 4.29
Please create the domain name step by step according to instructions on www.no-ip.com
Step 2, DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server..
Thirdly, fill foscam as DDNS user, fill passw ord foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and
try to redo the settings.
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
Note
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DDNS and the Foscam Domain Name cannot w ork at the same time, the last time you configured w ill take
effect.
② Do port forwarding within the router
Exam ple: The camera’s LAN IP address is http://192.168.8.100:2000 , Media port no. is 9200.
Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue
Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes
to Applications & Gaming->Single Port Forwarding.
Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed
as below.
Figure 4.30
③ Use domain name to access the camera via internet
After the port forwarding is finished, you can use the domain name+ http no. to access the camera via
internet. Take hostname ycxgwp.no-ip.info and http no. 2000 for example, the accessing link of the camera
via internet would be http:// ycxgwp.no-ip.info:2000
Assign a name
as you like here
Fill the Media Port no. of the
camera on the column of
External Port and Internal Port
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4.3.1 WiFi
Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of
the screen, then click “Wireless Settings.”
Click the Scan button and the camera w ill detect all w ireless networks around the area. It should also display
your router in the list (Figure 4.31).
Figure 4.31
Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network,
such as the name and the encryption, will be filled into the relevant fields automatically.
You will only need to fill in the password of your netw ork. Make sure that the SSID, Encryption and the
password you filled in are exactly the same for your router.
Click the Page number to see other wireless
networks devices if there are more than 10.
Click the Scan button
to search for wireless
networks.
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Figure 4.32
Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable.
Never shut dow n the power of the camera until the IP camera is able to connect to the wireless netw ork.
The LAN IP address will disappear on the w indow of IP Camera Tool when the camera is configuring a wireless
connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of the
camera will show again on the window of the IP Camera Tool. The IP address may have changed after the
camera receives a wireless connection; we recommend setting a static local IP address if this IP address
changes by right clicking the camera in IP Camera Tools, setting a static IP, and pushing OK (see Figure4.36).
Congratulations! You have set up the wireless connection of the camera successfully.
If you fail to make a wireless connection, please refer to your seller or contact us directly for
assistance.
WPS (Wi-Fi Protected Set-up)
Step 01) Press and hold the WPS button for two seconds.
Note
1 Click the SSID of your router
and the relevant information
will be filled in the fields
automatically.
2 Enter the
password of
your router
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Step 02) Press the WPS button on your router within 60 seconds. The WPS button is usually
on the back or side of your router. On some routers, you may need to log in to the web interface
and click on an on-screen button to activate the WPS feature. If you are not sure where the WPS
buttons is on your router, please refer to your router’s User Manual.
The camera will automatically create a secure wireless connection to your router. If you have
plugged in the network cable, please plug it out. The IP Camera Tool will search the camera’s
LAN IP. Make sure the PC and the camera share the same subnet.
The security mode of router cannot be WEP, or else the WPS settings may be failed.
4.3.2 UPnP
Figure 4.33a
The default UPnP status is closed. You can enable UPnP, then the camera’s softw are w ill be configured for
port forw arding. Back to the “Device Status” panel, you can see the UPnP status:
Note
WPS Button
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Figure 4.33b
The camera’s softw are will be configured for port forw arding. There may be issues w ith your routers security
settings, and sometimes may error. We recommend you configure port forwarding manually on your router
(Figure 4.30).
4.3.3 Port
This camera supports HTTP Port and Media Port. The Media port is used to view the camera’s video stream,
HTTP Port is used to access the camera remotely. If you want to access the camera and view the video, the
Media Port and the HTTP Port must both be configured correctly.
HTTP port / Media port: By default, the HTTP and Media port is set to 88. Also, they can be
assigned with another port number between 1 and 65535. But make sure they canl not be
conflict with other existing ports like 25, 21.
Figure 4.34
Another way to change the HTTP port no.
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
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address, and click on ”Netw ork Configuration”, this brings up the network configuration box as show n in Figure
4.35 and 4.36.
Figure 4.35
Figure 4.36
Step 2: Enter the username and password of the Administrator (default username is admin with a blank
password), and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
Select which camera
you’d like to change the
port for, and right click
Modify the Http Port.
Enter the Username and
password, click OK.
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a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
Note: 1 Http port and Media port must be different.
If the camera cannot be accessed, please make sure the port forw arding is succeed.
HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port.
Sometimes you need to add the url to the Trusted Sites.
Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
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Click Sites then you can add the camera’s https w eb site to the internet explorer.
Click here to add camera’s url
Enter the camera’s url
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For Firefox, you can add the trusted as the following way:
Tools ---- Options ---- Advanced --- View Certificates --- Servers
Click View Certificates, and go to Servers option.
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Go to Add Exception panel.
RTSP function
RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part in the square brackets may be omitted.
user name & password:
The user name and password to access the camera. This part can be omitted.
IP:
WAN or LAN IP address.
Videostream:
Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here you had
better select videoSub. If you select audio, you can only hear the sound but cannot see the video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
rtsp://admin:123@192.168.1.11:88/videoMain
Enter the camera’s url , here
take https://192.168.8.129:443
for example
Click this button to add it
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rtsp:// @192.168.1.11:88/videoMain
rtsp://:123@192.168.1.11:88/videoMain
rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to Media Open Netw ork Stream option, then enter the URL into VLC.
Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time
preview.
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If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation
Guide about How to configure port forwarding.
NOTE:
If you modify the camera’s username or passw ord, you had better reboot the camera, or else the
new username and password cannot take effect when you enter the authentication in the VLC.
4.4 Video
This section allows you to configure Video stream settings, On screen display and Snapshot settings.
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4.4.1 Settings
Figure 4.37
Stream type: There are four types to identify different streams you have set.
Resolution: The camera supports two types: 720P, VGA. The higher the resolution is, the clearer video will
become. But the code flux will become larger too, and it will take up more bandw idth.
Bit rate: Generally speaking, the larger the bit rate is, the clearer video w ill become. But the bit rate
configuration should combine w ell with the network bandwidth. When the bandwidth is very narrow, and bit rate
is large, that will lead to video can not play well.
Frame rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the
maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should
lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve
fluently video.
Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more
likely you will get a better video quality, but at the cost of higher network bandwidth consumption.
4.4.2 On Screen Display
This page is used to add timestamp and device name on the video.
Figure 4.38
Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the
video,
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Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on
the video,
Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask area on the
video, the mask area will be black on the video.
Figure 4.39
Click Back button and return to the OSD page, click Save to take effect.
Back to the surveillance window, you can see the mask area as the follow ing picture:
Figure 4.40
The mask area
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4.4.3 Snapshot Settings
On this page you can set the snapshot pictures’ image quality and the storage path.
Figure 4.41
Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Save To: FTP or SD Card. If you have done FTP and Alarm settings, when alarming, the camera will snap
pictures to the FTP automatically. If select SD Card as the save path, make sure the camera has inserted in the
SD card.
4.5 Alarm
IP Camera supports Motion Detection Alarm, when the motion has been detected, it w ill send emails or
upload images to FTP.
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Figure 4.42
To enable motion detection, follow the steps below:
Step 01: Enable Motion detection
Step 02: Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the
camera will be more easily alarmed. Select one motion sensitivity.
Step 03: Trigger interval--- The interval time between two motion detections. Here supports
5s/6s/7s/8s/9s/10s/11s/12s/13s/14s/15s. Select one interval time.
Step 04: Select the alarm indicator
When the motion has been detected, the alarm status will turn to Detect alarm.
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There are four alarm indicators:
A Ring
There is an embedded speaker inside the camera, so if you select Ring, when the motion has been detected,
the people around the camera will hear beep alarm sound.
B Send E-mail
If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail
Settings first. The alarm email cannot contain the alarm picture if you have not selected Take Snapshot.
C Take Snapshot
If you select this checkbox, when the motion has been detected, the camera will snap the live view window as
a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in
Video->Snapshot settings panel.
If you select Send Email, at the same time the picture will be send to you as an attachment.
Capture interval: The interval time betw een two pictures.
D Record
If you select this checkbox, when the motion has been detected, the camera will record automatically and store
the record files to the SD Card. Make sure the camera has inserted SD card and you have set the SD card as
the Alarm record files storage path, please go to Record—> Storage location page to verify this settings.
The default alarm record time is 30s and pre-alarm record time is 5s, please go to Record—> Alarm Record
page and change the alarm time settings.
Step 05: Set detect area
Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after
settings. When something moving in the detection area, the camera will alarm.
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Figure 4.43
Step 06: Alarm Schedule
① Alarm anytime when motion is detected
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will alarm.
Figure 4.44
② Specify an alarm schedule
Click the week day words, the corresponding column w ill be selected. For example, click TUE, the all column
Click this button and select all time range
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of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the
camera will alarm.
Figure 4.45
③ Press the left mouse and drag it on the time boxes, you can select the serial area,
Figure 4.46
Step 07: Click Save button to take effect.
When the motion has been detected during the detection time in the detection area, the camera will alarm and
adopt the corresponding alarm indicators.
NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and
anytime.
4.6 Record
This section will allow you to change the record files storage path and the record time.
4.6.1 Storage Location
On this page you can change the alarm and manually recording storage path.
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Figure 4.47
Alarm Recording Location : SD card. When the camera alarmed, it w ill store the alarm files to the SD card.
Make sure the camera has been inserted the SD card. On this page, you can see the available space of the SD
card.
Manual Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can
change another one. For MAC OS, the manual recording path is: / IPCamRecord.
4.6.2 Alarm Record
This page you can change the Pre-record time and Alarm record time.
The default Pre-recorded time is 5s and the alarm record time is 30s, you can change another time, click Save
button to take effect.
4.7 Pan/Tilt
This page w ill allow you to change the pan/tilt speed and do cruise tracks settings.
4.7.1 Pan/Tilt Speed
There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type
and click save button .
Figure 4.48
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4.7.2 Preset Settings
This section explains how to add/ delete/ alter one cruise track.
There are two default cruise tracks: Vertical and Horizontal.
Vertical: The camera will rotate from up to down
Horizontal: The camera will rotate form left to right.
Figure 4.49
Figure 4.50
Add: Add one cruise track.
Delete: Select one cruise track and delete it.
How to do add cruise tracks ?
Firstly, Click Add button and enter a descriptive name to identify the cruise track
Secondly: On the lower left of the page, you can see all preset points you have added. Select one preset point
and click Add button, you can see the preset point has been added to the cruise track on the cruise track page.
You need to add two or more preset points to the cruise track.
All preset positions
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Figure 4.51
Thirdly: Click OK button and the cruise track w ill take effect.
You can add other cruise track as the same method.
For example: I have added three preset points to the “track 1”, that means : When I select the “track 1” on the
surveillance window, the camera moves as the follow ing track: upright then Right Most last downleft.
Figure 4.52
After add the cruise track, back to the surveillance w indow, click Cruise, her you can see all cruise tracks you
have added.
The new added track name
1 Select one preset point
2 Click Add button
Here you can see the preset
point has been added to one
track
The cruise tracks have added
to the “track 1”
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There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the
order of preset points or add/delete one preset points in one cruise track,
Figure 4.53
Add: Select one preset points and add it to the selected cruise track.
Delete: Select one preset points you have added to one cruise track, click delete.
Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track.
4.7.3 Pan/ Tilt Start Mode
Here section will allow you to set the stop position after the camera reboots.
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It supports three modes: No self test, Goto home position and Goto preset point.
No self test: When rebooting, the camera will not pan / tilt.
Goto home position: When rebooting, the camera will pa Providing Central Management Software to
manage or monitor multi-cameras n / tilt and stops at center.
Goto Preset point: Select one preset position and save it. When rebooting, the camera will pan/ tilt and stops
at the preset position you have set.
4.8 Path Settings
If you want to upload record files and images to your FTP server，you can set FTP Settings.
Figure 4.54
Figure 4.55
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FTP server: If your FTP server is located on the LAN, you can set as Figure 3.54.
If you have an FTP server which you can access on the internet, you can set as Figure 3.55.
Port: Default is port 21. If changed, external FTP client program must change the server connection port
accordingly.
FTP Mode: Here supports two modes: PORT and PASV.
Username/password: The FTP account and password.
Click Save to take effect.
Click Test to see if FTP has been successfully configured.
4.9 Firewall
This section explains how to control the access permission by checking the client PC’s IP addresses. It is
composed of the following columns: Block access from these IP addresses and Only allow access from
these IP addresses..
Figure 4.56
Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only
those clients whose IP addresses listed in the Only allow access from these IP addresses can access the
Netw ork Camera. If you select Block access from these IP addresses, only those clients w hose IP
addresses are in the IP list cannot access the Netw ork Camera.
Click Save to take effect.
4.10 System
In this panel, you can backup/restore your camera settings, upgrade the firmw are to the latest version, restore
the camera to default settings and reboot the device.
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4.10.1 Back up& Restore settings
Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future
use.
Click Browse and select the parameters file you have stored, then click Submit to restore the restore the
parameters.
Figure 4.57
4.10.2 System upgrade
Your current firmw are version will be displayed on your screen. You may go to the Device Status Device
Information Page to check for the latest firmw are versions available.
Click Browse, choose the correct bin file and then click System upgrade. Make sure you have unplugged the
SD card.
Don’t shut dow n the power during upgrade. After upgrading, you can see the upgrade result.
Figure 4.58
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Upgrade Firmware by IP Camera Tool
Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the
firmware. Then select Upgrade Firmware and enter the username and password, choose the firmw are file, and
upgrade.
Figure 4.59
Figure 4.60
CAUTION: If your camera works w ell w ith the current firmw are, w e recommend not upgrading. Please don’t
upgrade the firmw are unnecessarily. Your camera may be damaged if misconfigured during an upgrade.
NOTE:
1) Before upgrade the firmware, please unplug the SD card and reboot the camera, don’t
upgrade the firmware in WAN through the web UI, or else the upgrade process may be failed.
2) Please ensure you have download the correct firmware package for your camera before
upgrading. Read the upgrade documentation (readme.txt file) in the upgrade package before
Enter the User name and
password
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you upgrade.
3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in
the readme.txt file. If not, please download the firmware again until the sizes are the same.
Your camera will not function correctly if a corrupt .bin file is used.
4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device
System Firmware.
5) Never shut down the power of the camera during upgrade until the IP camera restart and get
connected.
6) After upgrade successfully, please uninstall the old plugin and re-install it, then reset the
camera to the default factory settings before using the camera.
4.10.3 Factory reset
Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset
button on the bottom of the camera..
Figure 4.61
4.10.4 Reboot System
Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera.
Figure 4.62
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5 Playback
On this page you can view the record files stored in the SD card.
Section 1 Define the Record files time and Type
: The storage path of record files
: Here supports three types: current day, current month and All records. Another way,
select the time on the time&date manually.
: The type of records files, Here supports two typs: Normal record, Alarm record and
All records.
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: Click this button to search all record files satisfy the conditions you selected.
Section 2 Search record files
On this panel you can see all record files satisfy the conditions you set.
Section 3 Play/Stop/Audio/Full screen buttons
Please select one record file before use these buttons.
Click this button to play the record files
Click this button to stop the record files
Open or stop audio
Click this button to make full screen, and double click left mouse to exit full screen.
6 Phone APPs
With Phone APPs , you can view your camera directly as a computer anywhere, anytime. This section
show s the user how to set up the iPhone, and Android mobile phones to view Foscam cameras w ith Phone
APPs.
6.1 APP for Android cell phones
There are two w ays to install the phone App :
1) Search the APP “Foscam ip cam view er” in the Google Play directly if your cell phone has installed Google
Play.
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Figure 6.1
Dow nload and install the phone view app, then you can see the shortcut icon in your cell phone screen.
2) Enter http://play.google.com in the URL field of the brow ser, then search the APP “Foscam ip cam view er”.
Dow nload and install the APP.
Click the shortcut icon and login Phone APP.
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Figure 6.2
Enter the user name and password then click Login button, you can see the following surveillance windows:
Figure 6.3
The default surveillance w indow is black, you need to add devices to it and then connect the device.
Please check the login window above, it was divided to 3 sections from no. 1 to 3.
Default user name is admin
with a blank
password
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Section1 Exit / Go to Device List Buttons
Click this icon and exit Phone App
Click this icon and back to Device List page to add cameras to the software
Section2 Live view window
If the camera supports PT function, here slide on the screen w ith your finger, the camera w ill rotate follow
your finger direction.
Section3 Playback/ Snapshot/Audio/Talk buttons
Playback Click this icon to play the pictures you have captured.
Snapshot Click it to make snapshot.
Audio button Click it and you w ill hear sound captured by the camera’s built-in microphone.
Make sure the camera supports Audio. Click the icon again and stop Audio.
Talk button Click it then talk through your cell phone’s microphone w hich w ill transmit through
the camera’s speaker. People w ill hear your talking through the camera’s built-in speaker. Make sure the
camera supports Talk.
Click the icon again and stop talking.
How to add cameras to the Phone APP
The following steps are required before adding cameras to the APP:
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1） Install the IP Camera(s) w hich wants to be monitored.
2） Login the IP Camera(s) by web browser and set the IP address, port, username & password and make
sure the camera can be accessed by browsers.
3） DDNS setting is a plus whenever you want to add the devices by WAN.
Click the button and go to Device List page, this section will show you how to add cameras in LAN or in
WAN.
Figure 6.4
Section1 Back button
: Click this icon and back to the surveillance window
Section2 Device List
Here will list all cameras that added to the software.
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Section3 Add device buttons
Add device in LAN
: Click this icon and the APP w ill search all cameras in LAN automatically. Such as the follow ing
screen:
Figure 6.5
Select the camera IP and click OK to add cameras in LAN, then you can see the camera in the Device List.
Add device through scanning UID (User Identification) number
: UID Scan. Click this icon and scan the UID no. in the camera body, then the camera can be added to
the App.
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Figure 6.6
Normally each camera has one unique UID and UID is used for PnP function. Now our camera does not
support UID number, so here you cannot allow to use UID to add device.
Add device in WAN
: Click this icon and you can add cameras in WAN manually.
Click this icon and it pops up the following screen, here you can add cameras manually.
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Figure 6.7
Camera Type: Our Company produces two series cameras: MJ and H.264. Here select the camera type
that you w ant to add.
Camera name: The Camera name is a unique name that you can give to your device to help you identify it.
IP address: Fill in the camera’s DDNS host or WAN IP not LAN IP.
Stream type: It has two types: Main stream and Sub stream. For cell phones, we recommend you to select
Sub stream to get more fluent video.
Http / Media port: For MJ cameras, here share the same port.
User name &Password: The camera’s user name and passw ord.
UID: If your camera supports UID, here you may fill in the UID no.. Now FOSCAM camera does not
support UID.
Click the icon to add camera then you can see the camera in the Device List.
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.
Select one IP address and click it, then you can enter the surveillance window.
Select one IP address in the Device List and press it for a moment, it pop up the following screen:
Figure 6.8
Edit: Re- edit the camera’s information, such as the Http / Media port, user name and password,
and so on. Click Edit and you can go to Add camera page (Figure 6.7).
Delete device: Delete the camera from the Device List.
6.2 APP for iPhones
If you use iPhone, please search the APP “Foscam ip cam view er” and install it through APP Store, then you
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can see the shortcut icon in your cell phone screen.
Click the icon and you can go to “ipcam table” page directly:
Figure 6.9
The default device list is null, you need to add cameras to it.
Section1 Camera list
Here will list all cameras that added to the software.
Section2 ipcam table/ add ipcam buttons
Click this icon and back to ipcam table page, here you can see all cameras that have added to the
software.
: Click this icon and back to add ipcam page, here you can add cameras in LAN or in WAN to the
software.
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How to add cameras to the APP？
The following steps are required before adding cameras to the App:
1) Install the IP Camera(s) which wants to be monitored.
2) Login the IP Camera(s) by w eb browser and set the IP address, port, username & password and make
sure the camera can be accessed by browsers.
3） DDNS setting is a plus whenever you want to add the devices by WAN.
If you want to add cameras to the App, please click this icon go to “add ipcam” page(Figure 5.10).
Figure 6.10
Add device in LAN
Click this button and the APP w ill search all cameras in LAN, then add it to APP automatically .
Click this icon and go to “add
ipcam” page
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Figure 6.11
There is a icon after the camera name, click it and you can enter the user name, passw ord and web port
to login the camera.
Figure 6.12
Add device in WAN
Step 1: Click the Add Camera icon to add cameras manually.
Step 2: Select the camera type: mjpeg or h.284 (Figure 5.13), then enter the camera’s basic information like
camera name , ip , http/media port, user name, password and so on(Figure 4.14).
Figure 6.13
The cameras in LAN can
be searched and added to
APP automatically
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Figure 6.14a Add H.264 Device Page
Figure 6.14b Add MJPEG Device Page
UID: If your camera supports UID, here you scan UID number. Now FOSCAM camera does not support UID.
Device name: The Device name is a unique name that you can give to your device to help you identify it.
IP address: Fill in the camera’s DDNS host or WAN IP not LAN IP.
User &Password: The camera’s user name and passw ord.
Media / Web port: For MJPEG cameras, here only support web port.
Stream type: It has two types: Main stream and Sub stream. For cell phones, we recommend you to select
Sub stream to get more fluent video.
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Step 3: Click Add button to add cameras, then you can see the camera name in the “ip cam table”
page.
Figure 6.15
Surveillance windows
Back to “ipcam table” page and you can see all cameras that have added. There is a icon after one
camera name, click this icon and you can alter the camera’s user name, passw ord, media port and http port.
Figure 6.16
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Figure 6.17
Click one camera ip and you can see the live video.
Figure 6.18
Please check the login window above, it was divided to 4 sections from no. 1 to 4.
1
2
3
4
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Section1 Back Button
: Click this icon and back to “ipcam table” page.
Section2 Photo Button
Click this icon and look the photos you have captured.
Section3 Live view window
If the camera supports PT function, here slide on the screen w ith your finger, the camera w ill rotate follow
your finger direction.
Section4 Snapshot/Audio/Talk buttons
Snapshot
Click it to make snapshot.
Audio button
Click it and you w ill hear sound captured by the camera’s built-in microphone. Make sure the camera
supports Audio. Click the icon again and stop Audio.
Talk button
Click it then talk through your cell phone’s microphone w hich will transmit through the camera’s speaker .
People w ill hear your talking through the camera’s built-in speaker. Make sure the camera supports Talk.
Click the icon again and stop talking.
Talk
Snapshot
Audi
o
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7 APPENDIX
7.1 Frequently Asked Questions
NOTE: Any questions you w ould meet, please check Netw ork connections firstly. Check the w orking status
revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the
network connections.
7.1.1 How to download and installl the ActiveX for Firefox users
For the first time login the camera, it may prompt you to download plugin.
Figure 7.1
Drag the download file to Firefox web page and it will prompt you to Install it.
Figure 6.2
Click Install Now
Click here to download
the plugin
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Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you
can see the surveillance window
NOTE: If you could not view living video after running the ActiveX, only a red cross in the center of the
video or just a black screen. Please change another port number to try.
Make sure all firew all or antivirus software on your computer does not block the active download and
installation. If you are unable to run the ActiveX control, try shutting dow n the firewall or antivirus program.
7.1.2 How to download and installl the ActiveX for Google Chrome users
For the first time login the camera, it w ill prompt you to download the ActiveX..
.
Figure 7.3
Dow nload the plugin and drag it to the Extensions page of Google Chrome.
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Figure 7.4
Click Add button to install the Plugins.
Figure 7.5
Reboot the brow ser and relogin the camera, you will see the surveillance window.
Go to Extensions page
Click Add button to install
the plugin
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7.1.3 I have forgotten the administrator password
To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds.
Upon releasing the reset button, wait for 20 seconds, the camera w ill reboot and the username and password
will return to the factory default administrator username and passw ord. Please power on the camera before
reset
Default administrator username: admin
Default administrator password: No password
7.1.4 Camera can not record when I click Record button or I can’t change the
manually record path
When you use Windows7 or Vista, you may be not able to do manually record or change the
record path because of the security settings of computer.
There are two ways to resolve this problem:
(1) Please add the camera as a trusted site to resolve this issue. The steps are
IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd
(2) Open IE browser, then right click, select “Run as administrator”
7.1.5 Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is Control
PanelNetwork ConnectionsDbclick Local Area Connections Choose
GeneralProperties.(Figure 3.23/3.24) Check subnet mask, IP address and gateways. When
you set IP address please make sure they are in the same subnet. Otherwise you can't access
camera.
7.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed
correctly you will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time:
IE browserToolInternet ProperSecurityCustom LevelActiveX control and Plug-ins.
Three options of front should be set to be “Enable”, The ActiveX programs read by the computer
will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
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Enable: Run ActiveX controls and plug-ins
Figure 7.6
If you allow the ActiveX running, but still could not see living video. Please change another port number to try.
Don’t use port 88.
Figure7.7
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could
not see video, please shut down firew all or anti-virus software to try again.
7.1.7 Can’t access IP camera in internet
There are some reasons:
1、ActiveX controller is not installed correctly
2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again. (Figure7.7)
3、Port forwarding is not successful(Figure4.30)
Check these settings and make sure they are correct.
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7.1.8 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus softw are. It also has much relation w ith router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router(Figure 4.30).
7.1.9 Camera can not connect wireless
If your camera could not connect wireless after you set w ireless settings and plug out the cable. Please check
whether your settings are correct or not.
Normally, camera can’t connect w ireless mainly because of w rong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.
7.1.10 Can’t see other cameras listed in multi-device when using remote access
If you want to view all the cameras via the WAN, verify that each camera added in the multi-device settings can
be accessed by using the DDNS name and port number. Use the DDNS domain name not the camera’s LAN
IP. (For more details see: How to add cameras in WAN)
7.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM domain name
Username and password
Default admin username: admin w ith a blank password
7.3 Specifications
ITEMS
FI9821W
Image Sensor
Image Sensor
1/4"Color CMOS Sensor
Display Resolution
1280*720 Pixels
Lens
f: 2.8mm, F:2.4
Mini. Illumination
0.5Lux
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View angle
70 degrees
Video
Image Compression
H.264
Resolution
720p（1280*720），VGA（640*480）
View
H.264 dual streaming
Image adjust
The brightness, contrast, saturation , is adjustable
Infrared mode
Automatic , manual (on/off)
Light Frequency
50Hz, 60Hz
Night visibility
Φ5mm 11 IR LEDs, Night visibility up to 8 meters
Pan/Tilt Angle
Horizontal:300° & Vertical: 120°
Network
Ethernet
One 10/100Mbps RJ-45
Supported Protocol
TCP/IP、UDP/IP、HTTP、SMTP、FTP、DHCP、DDNS、UPNP
Wireless Standard
WIFI(IEEE802.11b/g/n)
Support IP address
static IP address, dynamic IP address
Power
Pow er Supply
DC 5V/2.0A (EU,US,AU adapter or other types optional)
Pow er Consumption
8Watts (Max.)
Alarm
Alarm detection
The motion detecting, detection threshold Settings
Alarm inform
Support Email、FTP etc alarm inform w ay
Hardw are
Interface
SD CARD
SD CARD (Support to 32G)
Audio Input/Output
One audio input jack, One audio output jack.
Reset Buttons
One Reset
Ethernet
One 10/100Mbps RJ-45
Wireless Interface
WIFI antenna
Environment
Operate Temper.
0° ~ 55°C (32°F ~ 131°F)
Operating Humidity
10% ~ 80% non-condensing
Storage Temper.
-10°C ~ 60° (14°F ~ 140°F)
Storage Humidity
0% ~ 90% non-condensing
Physical
Dimension
117(L) x114(W) x129mm(H)
Gross Weight
814g(Color Box Size:245 x 145 x 165mm)
Net Weight
348g
PC Requirements
CPU
2.0GHZ or above
Memory Size
256MB or above
Display Card
64M or above
Supported OS
Microsoft Windows 2000/XP/Vista/Windows7-32bit/Windows7-
64bit/Windows8- 32 bit/ Window s8-64bit/ mac
Browser
IE6 and above version or compatible browser, Firefox or other
standard browsers
Software
Upgrade
Upgrade from netw ork
Certification
CE,FCC
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7.4 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
This device compiles with FCC Rules Part 15. Operation is subject to the following two
conditions.
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the installation manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is like to
cause harmful interference, in which case the user will be required to correct the interference at
his own expense.
FCC Caution
Any changes or modification not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference,
in which case the user may be required to take adequate measures.
7.5 WARRANTY
ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and
always attempts to provide you the very best of service.
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No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product")
was purchased from an authorized distributor or authorized reseller. Distributors may sell
products to resellers who then sell products to end users. No warranty service is provided unless
the product is returned to an authorized return center in the region where the product was first
shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty
implications.
If you purchase your FOSCAM product from online store, please contact the
point-of-purchase and ask for return/replacement/repair service.
Hardware Warranty Information
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty
for accessories.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and
workmanship starting from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
Software, including the software added to the products through our factory-integration
system, software that included in the CD,etc.
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items
back to point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise
Authorization (RMA) number before returning the product. If the product you received is
suspected to be defective and the product warranty has not expired, The RMA number
will allow your reseller to track your return much easier and help them expedite processing
your request.
After receiving your RMA case number, pack the item(s) very well with the original box
and all the original accessories included such as power adapters, brackets, cables,
manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the
warranty card along with the complete package to send them back.
Replacement Services
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If customers ask for replacement service, please contact point-of-purchase and
follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned
product is found in working order, we will return the same item received. However
customers shall be responsible for all shipping & handling charges incurred for getting the
units back to customers.
If returned products are found defective, we will replace the product and assume the
shipping cost for sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s).
You will have a choice for a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade
according the market after 14 days after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand
for more than two times replacement for the same product during replacement limit will
be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed,
altered or tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or
inadequate packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or
modification by someone other than the appointed vendor, souse, fission or the spare part
has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation.
(For example, improper temperature, humidity, unusual physical or electrical stress or
interference, failure or fluctuation of electrical power, static electricity, using wrong power
adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood,
etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement
limit, distributors or resellers are responsible for the shipping cost the product back to
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customers, customers should assume the shipping cost send the product to the
point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit
for customer’s personal expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the
replacement limit but still in warranty limit.
Repair Service Out Of Warranty
FOSCAM provide extra repair service for product that out of warranty, it is chargeable.
The total fee contains device cost and service fee. Device cost (including accessories) is
the standard uniform price provide by FOSCAM.
Different region may have different service fee, please contact the point-of-purchase to
confirm that before you ask for this service.
Our technicians will quote the total price after detect the product, If customers refused to
repair after the quotation, customers need pay for the test fee, $3.5/hour. If agree with the
quotation, test will be free.
Repaired product out of warranty will obtains 3-month warranty from the date of the
product back to customers.
Limitation of Liability
FOSCAM is not responsible for other extra warranty or commitment promised by resellers,
if your reseller promised some extra commitment or warranty; please ask for written
documents to protect your rights and interests.
FOSCAM does not offer refunds under any circumstances. Please contact the
point-of-purchase and follow their refund/return policy.
FOSCAM shall not be liable under any circumstances for any consequential, incidental,
special or exemplary damages arising out of or in any connection with this agreement or
the products, including but not limited to lost profits, or any claim based on indemnity or
contribution, or the failure of any limited or exclusive remedy to achieve its essential
purpose or otherwise. Purchaser's exclusive remedy, as against FOSCAM, shall be the
repair or replacement of defective parts. If FOSCAM lists a product on its website
specification in error or that is no longer available for any reason, FOSCAM reserves the
right to explain it without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen
FOSCAM Intelligent Te chnology Limited., registered in the U.S. and other countries.
8 OBTAINING TECHNICAL SUPPORT
While we hope your experience with the IPCAM netw ork camera is enjoyable and easy to use, you may
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experience some issues or have questions that this User ’s Guide has not answ ered.
If you have problem w ith FOSCAM IP camera, please first contact FOSCAM reseller for
solving the problems. If our reseller cannot provide service, please contact our service
department: tech@foscam.com
FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
RF warning statement:
The device has been evaluated to meet general RF exposure requirement. The device can be used
in portable exposure condition without restriction.
This device and its antenna( s) must not be co-located or operation in conjunction with any other antenna or transmitter.