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2014-12-11

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Documentation
OpenScape Voice
OpenStage 40 SIP, OpenStage 40 G SIP
OpenStage Key Module 40
User Guide

V1 R3.x
V1 R4.x
Siemens Enterprise Communications
www.siemens-enterprise.com

Important information

Important information
Q

For safety reasons, the telephone should only be supplied
with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.
Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty
and the CE marking invalid.
Never open the telephone or a key module. Should you encounter any problems, contact your administrator.

Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local authorities.
Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electronic equipment.

Important information

Location of the telephone
•
•
•
•
•

The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.
Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
Do not operate the telephone in damp environments such as bathrooms.

Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.siemens-enterprise.com/.
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.

Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . .
Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . .

11
11
12
12
12
12
13

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call via the loudspeaker (speakerphone mode) . . . . . .
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . .
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . .
Switching from speakerphone mode to the handset . . . . . . . . . . . . . .
Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . .
In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . .
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . .

14
14
15
15
16
17
17
18
19
19
20
20
20
20
21
21
22
25
26
26
26
28
28
29
30
31

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . .
Putting on hold and retrieving successively or simultaneously . . . .
Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . .
Saving destination phone numbers for call forwarding . . . . . . . . . .
Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . .
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Allow callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32
34
35
36
37
38
39
40
41
43
45
46
46
47
48
49

Programmable sensor keys. . . . . . . . . . . . . . . . . . . . 50
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . .
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . .
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resetting sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50
51
51
52
52
52
54
55
56
56
56
56
57

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 58
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58
58
58
60
60
62
68
72
75

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing with the DDS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . .
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

77
77
77
77
78
79
82
82
85

Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . .87
Local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Finding an LDAP entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Extended LDAP editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating the call journal . . . . . . . . . . . . . . . . . . . . . . .

87
87
87
88
88
89
90
90
91
92
93
93
93
94

Making calls with multiple lines . . . . . . . . . . . . . . .95
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . 95
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . 95
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . 98
Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . . 98
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 100
Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . .
LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making calls in an executive-secretary team . . . . . . . . . . . . . . . . . . . .
Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DSS keys can be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . .
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . .
Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . .
Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

102
102
103
104
104
105
105
106
107
109
109
110
110
111
112
113
114

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . .
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phone locking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

115
116
116
116
117
118
118
121

Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . .
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . .
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . .
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . .
Logging on with forced logoff at a remote phone . . . . . . . . . . . . .
Logging on with forced, delayed logoff at a remote phone . . . . . .

123
123
123
124
124
125
126
126
127

OpenScape Voice functions. . . . . . . . . . . . . . . . . . .128
Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temporarily activating anonymous calling for the next call . . . . . .
Temporarily deactivating anonymous calling for the next call . . . .
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . .
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . .
One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Two-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . .
Dialling the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Retrieving and dialling the last answered caller . . . . . . . . . . . . . . .
Retrieving and dialling the phone number of the last caller dialled
Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . .

128
129
129
129
130
130
131
131
132
133
133
133
134
134
135
135
136
137
137
138
140
140
140
141
141
142
143
144
144
145
146
146
146
147
148

Individual phone configuration . . . . . . . . . . . . . . . 149
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the display to a comfortable reading angle . . . . . . . . . .
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backlight time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contrast for the OpenStage Key Module. . . . . . . . . . . . . . . . . . . .
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . .
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tone and indication with an unsecured voice connection . . . . . . .
Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating automatic menu display . . . . . . . . . . . . . .
Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

149
149
149
150
151
152
153
153
153
154
155
156
156
157
157
158
163
164
165
165
167
168
168
168
169
170
170

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The following features are not supported:. . . . . . . . . . . . . . . . . . .
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

171
172
172
172
173
173
173
173

Recording conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . .
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . .
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your call is paused and reconnected during the recording. . . . . . .
Setting up a conference during recording . . . . . . . . . . . . . . . . . . .
Adding conference participants during the recording . . . . . . . . . .
Your call is included in a conference during the recording. . . . . . .
Putting a line on hold manually during the recording . . . . . . . . . . .
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

174
174
174
175
175
176
177
177
178
178
179
179
180
180
182

Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .184
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

184
184
184
185
186

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . .
Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

190
190
191
191

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 192
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

General information

General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please contact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the
unit.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used
functions.

Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.

V
z

is a reference to an operation or setting performed directly on the
phone

is a reference to an operation or setting performed via the Web interface

General information
Call recording

.
~
/
@

Switch on recorder (standby mode)
Switch off recorder
Start recording
Stop recording

Service
The Siemens service department can only help you if you experience problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.
If you experience problems or defects with the phone, please dial the service number for your country.

Intended use
The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.

Telephone type
The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here. Specific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service department regarding faults or problems with the product.

Speakerphone quality and display legibility
•
•

To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear).
The optimum handsfree distance is 20 in. (50 cm).
Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required
page 149.

General information

Single-line telephone/multi-line telephone
Your OpenStage 40 is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones.
Each line is assigned an individual phone number which you can use to
make and receive calls.
The programmable sensor keys function as line keys on multi-line phones
page 23.
The "Overview" tab on the telephony interface provides information about
the lines configured on your phone and the current status of each line
page 31.
A number of specific features must be considered when using a multi-line
phone to make and receive calls
page 95.

Basic functions

Step by step

Basic functions
Please read carefully the introductory chapter
"Getting to know your OpenStage phone"
page 15 before performing any of the steps described here on your phone.

Secure voice transmission
Prerequisite: The secure voice communication option
must be activated by your administrator.
If you call a party or receive a call from a party over a secure connection, a padlock icon1 appears on the other
party’s row on your graphic display. You can opt to have
voice connections that are no longer secure indicated
by a brief alerting tone and a window with the message
"Unencrypted call" (see
page 163).

Answering a call
Your OpenStage phone rings with the tone signal set
when an incoming call is received. The call is also visually signaled on the alert bar.
If transmitted, calling party information (name, phone
number) appears on the graphic display.
If you have set a pattern melody or a ringtone
page 159 on your phone, it is possible that administrator has preset a different pattern melody,
pattern sequence or ringtone or deactivated the
ringtone, depending on the call type (e.g. an external or internal call).
An incoming call will interrupt any ongoing telephone setting operations. When the call ends,
you can press the N key to return to the point
in the menu structure where you were interrupted.

1. Closed for secure or open for nonsecure voice communication

Basic functions

Step by step

Answering a call via the handset
The phone is ringing. The caller is displayed.

^ Lift the handset.

if nec. +- Set the call volume.

Answering a call via the loudspeaker
(speakerphone mode)
The phone is ringing. The caller is displayed.
The pop-up menu opens:
Select and confirm the option shown. The n key
lights up.

Accept?
or

n Press the key shown. The key lights up.
The speakerphone function is activated.
if nec. +- Set the call volume.
Suggestions for using speakerphone mode:
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is
active.
• The ideal distance between the user and the phone
in speakerphone mode is 50 cm.

Basic functions

Step by step

Answering a call via the headset
Prerequisite: A headset is connected.
Make sure your headset port is set up properly
page 162.
The phone is ringing. The o key flashes.

o Press the key shown.

if nec. +- Set the call volume.

Answering calls automatically via the headset
Prerequisite: The administrator has additionally configured a key with the "Auto-Headset function (AICS Zip
tone) ( page 50).

S Press the "Auto-Headset" sensor key to activate auto-

matic call answering. This key and the headset key illuminate.
A short acoustic signal is heard on the headset for a call
and the connection is established.
If you want to manually answer calls again, deactivate
the automatic answering function using the "AutoHeadset" key. Both keys are off.

Basic functions

Step by step

Directed pickup
You can pick up a call signaled at an absent coworker’s
phone. If a colleague has placed a call on hold on their
multi-line phone you can also pick up this call.

Accept call
Prerequisite: You know the coworker’s internal phone
number and the function is configured for you in OpenScape Voice.
A coworker’s phone rings.
Directed pickup?

Select and confirm the option shown in the idle phone’s
context menu.
or

^ Lift the handset.
or

n Press the key shown.
Directed pickup?

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number.
You are connected to the calling party either via the
handset or in speakerphone mode.

Basic functions

Step by step

Picking up the held call
Prerequisite: Your colleague has placed a call on hold
on their multiline phone
page 99. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.
Directed pickup? f

Select and confirm the option shown in the idle phone’s
context menu.
or

^ Lift the handset.
or

n Press the key shown.
Directed pickup? f

Select and confirm the option shown.

j Enter and confirm the relevant phone’s internal number.

You are connected to your colleague’s held call either via
the handset or in speakerphone mode.

Basic functions

Step by step

Switching from handset to speakerphone mode
Make note of the two different processes and activate, if necessary, your preferred setting
page 161.
Prerequisite: You are conducting a call via the handset
and the microphone and loudspeaker functions have
been activated by administrator.
Standard mode

n and \ Hold down the key and replace the handset. Then release the key and proceed with your call.
US mode
If the country setting is set to US, you do not have to
hold down the loudspeaker key when replacing the
handset to switch to speakerphone mode.

n Press the key shown.

\ Replace the handset. Proceed with your call.

{ or }

A secure voice communication is indicated by a
closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an
open padlock icon on the graphic display (see
also
page 14)

Switching from speakerphone mode to
the handset
Prerequisite: You are conducting a call in speakerphone mode.

^ Lift the handset.
n The key shown goes out.

Basic functions

Step by step

Switching from headset to speakerphone mode
In standard mode
n Press and hold the key (open listening ist activated),
o Press the key shown. Speakerphone mode is activated.

In U.S. mode
n Press the key shown.
o Press the key shown. Speakerphone mode is activated.

Open listening
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
loudspeaker.
Prerequisite: You are conducting a call via the handset.
Activating

n Press the key shown.
Deactivating

n Press the lit key.
Switching to speakerphone mode

n \ Hold down the lit key and replace the handset.

Basic functions

Step by step

Activating/deactivating the microphone
You can temporarily switch off the handset microphone
to prevent the other party from listening in while you
consult with someone in your office.
Prerequisite: You are conducting a call.
Deactivating the microphone

p Press the key shown.
Activating the microphone

p Press the lit key.

Ending a call
s Press the key shown.
or
Disconnect?

Select and confirm the option shown in the connections’s context menu.
or

\ Lit key pressed
or In speakerphone mode

n Press the lit key.

Basic functions

Step by step

Group call
Your administrator can incorporate multiple telephones
in a call pickup group. If your telephone belongs to a
pickup group, you can also accept calls intended for other members of the group.
A group call is displayed on the phone. The administrator may have made the following settings for signaling:
Telephone status

Ring on group call
= Yes

Ring on group call
= No

Ringer on

Silent

Ringtone
Loudspeaker

Beep
Loudspeaker

in
Handset
Connection

Ringtone
Loudspeaker

Beep
Handset

Ringer off

Handset
Beep
Open listening Handset and loudspeaker

Beep
Handset and loudspeaker

Headset

Beep
Headset

Ringtone
Loudspeaker

Headset
Beep
Open listening Headset and loudspeaker

Beep
Headset and loudspeaker

Speakerphone mode

Beep
Loudspeaker

Silent

Nothing

in
Handset
Connection

Nothing

Beep
Handset

Handset
Beep
Open listening Handset and loudspeaker

Beep
Handset and loudspeaker

Headset

Nothing

Beep
Headset

Headset
open listening

Beep
Headset and loudspeaker

Speakerphone mode

Beep
Loudspeaker

The volume settings can be found from

page 157.

Basic functions

Step by step
Further administrator settings for group calls:
• The group call can be picked up both by lifting the
handset and via the "Pickup call" menu option.
• The group call be picked up via the "Pickup call"
menu option but not by just lifting the handset.
• A key is programmed for call pickup.
• Open a pop-up menu with the Call pickup key when
a group call is waiting.
Picking up a group call with the call pickup key
Prerequisite: The Call pickup key is configured. Your
administrator has set up the group call such that it is
only displayed through flashing of the Call pickup key.
The phone can also ring when idle.
A group call is waiting. The Call pickup key flashes. The
group call is not shown on the display.

R Press the sensor key with the "Call pickup" function.
The group call is now shown on the display with
Pickup: Caller
for: Party
The pop-up menu opens:
Picking up a group call immediately via the pop-up
menu
Prerequisite: Your administrator has set up the group
call such that it will be shown immediately on the display and the pop-up menu will open.
A group call is waiting and is shown on the display with
Pickup: Caller
for: Party

Basic functions

Step by step
Picking up a group call
The pop-up menu opens:
Pickup call?

Confirm.
or

^ Lift the handset (only if the appropriate function is set
by your administrator)

R Press the sensor key programmed with the "Call pickup"
function (if configured). The speakerphone function is
activated.
Ignoring a group call
Ignore?

Select and confirm the option shown. The phone stops
signaling the group call.

Basic functions

Step by step

Listening to voicemail
To use this function, you need to have a voice mailbox
set up on your communication platform for voicemails
(see
page 35).
The message key O flashes and/or the alert bar illuminates and the F icon appears on the display (depending on the setting made by the administrator) to indicate new messages. The LED and/or the alert bar only
extinguish again when all new messages have been
picked up and there are no further missed calls.
Picking up messages

O Press this key when the phone is in idle mode. The
menu for data records opens.

Messages

Select and confirm to open the menu for voicemail.
If messages are waiting, you will be shown a list with
the new messages and the messages you have already
listened to, sorted by status (see page 35). The number of the respective messages is indicated.

Call Mailbox

Confirm the option shown to call the mailbox. Follow
the voice instructions. You may need to enter a password.
Calling the mailbox directly
You can also call the mailbox directly without using the
menu. The mailbox answers even if there are no messages waiting.

^ Lift the handset.
O Press this key. The mailbox answers. Follow the voice
instructions. You may need to enter a password.

You can call the mailbox any time you see the
"Please dial" prompt on the display.

Basic functions

Step by step

Call control
To ensure that you do not miss any important calls, administrator can configure a key that blinks when a call is
waiting, for instance, when you are dialling a number or
when two calls come in simultaneously.
Call control does not work with MultiLine telephones

Two calls simultaneously
Prerequisite:The call control key (2nd alert) is configured and call waiting is allowed ( page 70).

Y Y two calls ring at the same time.
Caller information from the first caller is displayed and
you have the following options:
• Accept
• Reject
• Deflect

T The "Call control" key is blinking and you hear a notification tone.

Display second caller

T Pressing the blinking "Call control" key will display the
second caller's information and you again have three
options to choose from.
Return to first caller

T Press the blinking "Call control" key again to return to the
first caller's displayed information.
Accept a call
If you accept one of the calls, the other call is treated as
a second call (see
page 68)

While dialling
Please note that the "Busy when dialling"
page 81 function is disabled after call control
is configured. The exception is if you dial a number during a Consult
page 34.
26

Basic functions

Step by step
Prerequisite: The "Call control" key (2nd alert) is configured and call waiting is allowed ( page 70).

^ j You receive a call while you are dialling. The "Call control" key is blinking and you hear a notification tone.

T Press the blinking "Call control" key. Dialling is interrupted. The caller's information is displayed and you have
the following options:
• Accept
• Reject
• Deflect

Basic functions

Step by step

Making calls
If you selected the option "Busy When Dialing"
page 81, you will not be interrupted by an incoming call. In this case, the caller hears the busy
signal.

Off-hook dialing
^ Lift the handset.
j Enter the number if nec. Use the navigator

page 21

to correct entries as necessary.
In the pop-up menu:

Dial

Confirm or wait until the dial delay expires (see
page 79).
or In the pop-up menu:

Redial {1} S. Hawking

Select and confirm the option shown1.
The connection is set up.
If you are using a dial plan and Immediate dialing
is set (see
page 30), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.

Please note the information in relation to the call journal on
page 32

Basic functions

Step by step

On-hook dialing
The connection is set up with on-hook dialing via the
loudspeaker (speakerphone mode) or via a connected
headset.

n Press the key shown.
or

o Press the key if a headset is connected.
and/or

j Enter the station number.
i Press or wait until the dial delay expires (see
page 79).

or In the pop-up menu:
Redial {1} S. Hawking

Confirm1.
First enter the number
First enter the number. The loudspeaker or headset key
illuminate when you enter the first digit.

j Enter the station number. If nec. Use the navigator
page 21 to correct entries as necessary.

Dial

Confirm or wait until the dial delay expires (see
page 79).
The connection is set up.
If you are using a dial plan and Immediate dialing
is set (see
page 30), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.

Please note the information in relation to the call journal on
page 32

Basic functions

Step by step

Immediate dialing
Immediate dialing should only be activated if administrator has configured and approved a dial plan.
Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm
the "Dial" option or wait until the dial delay expires to set
up the connection. If Immediate dialing is configured,
your call is automatically dialed as soon as the string entered matches an entry in the dial plan.
Activating or deactivating immediate dialing
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Outgoing calls

Select and confirm the option shown.

Immediate dialling

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Confirm

Basic functions

Step by step

Dialing using the hot or warm line function
Your administrator can configure a hot or warm line for
your phone.
If you lift the handset of the phone or press the loudspeaker key
• with a hot line immediately or
• with a warm line after a defined period of time,
• a number specified by administrator is dialed.
Examples:
• The phone in the lift immediately dials the reception
number.
• The phone at a patient’s bed dials the ward number
e.g. after a minute if no other number is dialed.

Basic functions

Step by step

Redial
You must have activated the call journal in order
to use the call list. This also applies for redialling
the last number dialled
page 94. If the call
journal is disabled, you will be shown the message "Key function unavailable" on the display
when you try to execute the last number redial
function using the , key or a correspondingly
programmed function key.
If you still want to access the function for redialling the last number dialled despite having disabled the call journal, you can alternatively use
the OpenScape Voice "last caller redial" function,
assuming this function has been activated by the
administrator
page 146.
Redialing from the call list
Only calls to the primary line are received on
multi-line phones ( page 13).

, Press the key shown.
You are automatically directed to the Dialed list in the
Calls menu.
Niels, Bohr

07:06 am

Select and confirm the entry you want.
The phone number associated with the list entry is dialed.
Redialing from the pop-up menu

^ Lift the handset.
or

n Press the key shown.
Redial {1} S. Hawking

Confirm.
The last phone number entered is dialed.

Basic functions

Step by step
Redialing from the idle menu
Redial {1} S. Hawking

Select and confirm from the idle display context menu
( page 29). The last phone number entered is dialed.

{ or }

Basic functions

Step by step

Consulting a second party
You can call a second party while a call is in progress.
The connection to the first party is placed on hold.
Prerequisite: You are conducting a call.
Consult

Select and confirm the option shown in the connections’s context menu.
or Start conference

Start conference

Select and confirm the option shown in the context
menu for the call connection when you intend to set up
a conference with the new participant. You can also use
an already configured Conference key in this instance.

j Call the second party.
If you are using a dial plan and Immediate dialing
is set (see
page 30), dialing is automatically
performed as soon as the character string entered matches an entry in the dial plan.
or In the pop-up menu:
Repeat dialling S. Hawking

Confirm the option shown1.
If you want to use the phonebook or a call list
for the consultation, select Hold in the context
menu instead of Consult or press the Hold key
and then select the required call list ( page 87).
Alternatively you can select a phonebook or call
list without using the Hold functions – the active
call is automatically placed on Hold.

Please note the information in relation to the call journal on
page 32

Basic functions

Step by step

Ending a consultation call
You end the consultation
Disconnect & return

Select and confirm the option shown in the second
party's context menu.
The consultation call is disconnected. The call with the
first party is resumed.
The second party hangs up
If the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is
disabled ( page 66). Otherwise, the first call will remain on hold until you receive this prompt after a defined time interval.

Retrieve held call

Confirm the option shown. You are reconnected with
the first party.
If the call is kept on hold, you can retrieve the call
via the context menu before the set time expires.
Ending the consultation with an active headset

Prerequisite: The administrator has additionally configured a key with the "Auto-Headset" function (AICS Zip
tone) ( page 50).
Press the "Auto-Headset" sensor key to activate automatic call answering. This key and the headset key
illuminate.

[ You make a consultation call and the second party

hangs up. You are automatically reconnected with the
waiting first party. The prompt "Retrieve held call" does
not appear.

Basic functions

Step by step

Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call.
Alternate?

Select and confirm the option shown in the connection’s context menu.
It does not matter which context menu is open
when alternating. The "Alternate" function appears in both menus (active and passive connection).
You can switch back and forth between two subscribers by repeatedly selecting and confirming
"Alternate".
Ending an alternate operation
Disconnecting the held call:

Disconnect?

Select and confirm the option shown in the held connection’s context menu.
The held call is disconnected. The active call continues.
Disconnecting the active call:

Disconnect & return?

Select and confirm the option shown in the active connection’s context menu.
The active call is disconnected. The held call remains on
hold and can be managed via the context menu.

Basic functions

Step by step

Putting on hold and retrieving successively or
simultaneously
Putting an active call on hold
Prerequisite: You have a single-line phone and are conducting a consultation call page 34 or have answered
a second call
page 68. The "Hold" sensor key must
be configured
page 50

S Press the "Hold" key. The key flashes. The consultation
or second call and the first call are put on hold.
Retrieving the first call

b Switch to the first call. Remove the context menu first
if necessary by clicking with the left mouse button.

R Press the flashing "Hold" key. You are connected with

the other party. The consultation or second call continues on hold.
Retrieving the second call

d Switch to the held consultation or second call. Remove
the context menu first if necessary by clicking with the
left mouse button.

R Press the flashing "Hold" key. You are connected with
the other party. The first called is put on "Hold" again.

Basic functions

Step by step

Connecting parties
You can connect the first party with the party you consulted, clearing down your connection to both parties in
the process.
Prerequisite: You are conducting a consultation call
page 34 and call joining must be allowed page 38.
Complete Xfer?

Select and confirm the option shown in the active connection’s context menu.
The active and held calls are joined. The active call and
the consultation call are cleared down.
or Connect by hanging up

] or n Replace the handset or, if you are in speakerphone

mode, press the loudspeaker key. The other two parties
are now connected to one another.
Allowing call joining

z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Allow call joining = Yes

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Option = Save & Exit

Confirm.

Basic functions

Step by step

Call forwarding
You can forward calls for your phone to another phone.
You can also change, activate and deactivate call forwarding during a call. The function Forwarding must be
authorized by administrator.
On multi-line telephones ( page 13), you can
only configure call forwarding for the primary
line.
Three forwarding conditions can be programmed in the
forwarding menu:
• All Calls
• Busy
• On no reply
Because of its direct impact, "All Calls" call forwarding
has the highest priority followed by "No reply" and
"Busy".
If active, "All Calls" call forwarding is indicated on the
graphic display when the phone is idle.
Forwarded calls can be logged in a call list (see
page 36).
The Edit call forwarding menu offers you three Destination options. These destination options are assigned
to the forwarding types.
The menu Forwarding offers you three types of call forwarding:
All calls g
Destination phone number
Busy g
Destination phone number
No reply g
Destination phone number
A phone number may already be assigned to each call
forwarding type. For example, one Destination could be
Destination 12345.

Basic functions

Step by step

Activate or deactivate immediate forwarding
r Press the key shown.
Deactivating call forwarding
If call forwarding was activated for All calls, it will now
be automatically deactivated.
or Activate forwarding to last destination.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Use last forwarding destination
Accept

Select and confirm the option to use the last saved destination for All calls again. Call forwarding to this destination is immediately activated for All calls and the key
r illuminates.
or Activate with variable destination phone numbers
If you want to use a new forwarding destination:

Set a forwarding destination

Select and confirm the option shown.

j Enter and confirm the new destination phone number.
or Confirm saved destination phone number (displayed).
Call forwarding to this destination is immediately activated for All calls and the key r illuminates.

Basic functions

Step by step

Saving destination phone numbers for call
forwarding
You can also enter the call forwarding settings via
the user menu ( page 60) or via the WEB Surface
page 184.

r Press the key shown.
The pop-up menu opens:
The message:
"Set forward on to" is displayed with the number of the
last forwarding destination and you have the following
options:
• Accept
• Set a forwarding destination
• Edit call forwarding
• Cancel
Edit call forwarding

Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
• Busy
• No reply
You can check whether Busy or No reply call forwarding is activated.
Save destination phone number

All calls g
Enter destination

Select forwarding type (here for instance All calls)

Select forwarding type in context menu.

j Enter/edit and confirm the destination phone number.
or Edit favourites
You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.
All calls g

Select forwarding type (here for instance All calls)

Basic functions

Step by step
Edit favourites

Select and confirm forwarding type in context menu.

Destination 1

Select and confirm the option shown.

j Enter/edit and confirm the destination phone number.

If necessary, define additional destination phone numbers.

Save & Exit

Select and confirm the option shown
Copy and insert destination phone numbers
The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become
the current destination phone number for No reply.

r Press the key shown.
The pop-up menu opens:
Edit call forwarding

Select and confirm the option shown.
Three types of call forwarding are offered in the settings
menu:
• All calls
• Busy
• No reply
1. Copy

All calls g3338
Copy

Select forwarding type (here for instance All calls)
Select and confirm forwarding type in context menu.
2. Insert

No reply g

Paste
No reply g3338

Select target forwarding type (here for instance No reply)
Select and confirm target forwarding type in context
menu.
Both types of call forwarding now have the same destination phone number. The call forwarding type No reply
is automatically activated.

Basic functions

Step by step
Assign a destination phone number for call forwarding
Prerequisite: At least one destination phone number
has already been saved.
All calls g3339
3336
All calls g3336

Select forwarding type (here for instance All calls)
Select and confirm a saved destination in the context
menu of the relevant forwarding type.
The forwarding type is activated and the new destination is displayed.

N Press the illuminated key to open the call display. If All

calls was activated, the forwarding destination is displayed with the forwarding symbol. The Busy and No reply types of call forwarding are not displayed.

Activate/deactivate call forwarding
Prerequisite: A forwarding destination is already configured for the relevant forwarding type.

Select and confirm the option shown.
Choose one of the forwarding types offered
All calls (default setting is off)
Busy
No reply
. Here e.g. All calls.

i Confirm your selection. The forwarding type is activated
or deactivated.

Call forwarding settings can appear as follows:
43

Basic functions

Step by step
All calls (default setting is off)
Busy
No reply

N Press the illuminated key to open the call display. If All
calls was activated, the forwarding destination is displayed with the forwarding symbol and the r key
illuminates.
The Busy and No reply types of call forwarding are not
displayed.

Defining the ring duration before call forwarding on
no reply
You can define how often the phone should ring before
the "No reply" call forwarding is activated.
This setting is only available if the "Server features" function was deactivated by the administrator.
z You can also configure this setting via the Web interface
page 184.

r Press the key shown.

The pop-up menu opens:
Edit call forwarding
No reply g3335
Set delay

Select and confirm the option shown.
Select forwarding type
Select and confirm forwarding type No reply in context
menu.

j Enter the desired time in seconds and confirm your entry. The set time is displayed with the option. Call forwarding is activated.

N Press the illuminated key to open the call display.

Basic functions

Step by step

Call forwarding chain
Sometimes calls to a station are forwarded to another
station which also has call forwarding or DND activated.
This can create a call forwarding chain consisting of several telephones where the last member of the chain is
your phone.
A popup window opens on your phone’s screen with
the following information:
• Who is calling
• Who forwarded first or last.
• The reason for the forwarding is displayed by an
icon.
You can set whether the station that forwarded first or
last is displayed (see
page 61).

Basic functions

Step by step

Callback
You can request a callback if the station called is busy or
if nobody answers.
You receive a callback when the other party’s line becomes free.
This option is only available if both you and administrator has activated the function
( page 48).
On multi-line telephones
page 13, only the
callback requests for your primary line are
logged.

Requesting callback
Prerequisite: The station called is busy or nobody answers.
In the pop-up menu:
Call back?

Select and confirm the option shown.
Deleting callback requests
You can delete scheduled callback requests if you no
longer need to return a call, for example, at the end of
the working day.
Prerequisite: At least one callback was requested.

Cancel call backs?

Disconnect?

Select and confirm the option shown in the idle display
( page 29) context menu.

Confirm in the pop-up menu. All callback requests are
deleted.

Basic functions

Step by step

Responding to a callback
Prerequisite: A callback was requested. Your phone
rings and station information appears on the graphic display.
The pop-up menu opens:
Accepting a callback
Accept?

Select and confirm the option shown.
Rejecting a callback
Prerequisite: The function Reject is authorized by administrator.

Reject?

Select and confirm the option shown.
The callback request is deleted. The caller hears the
busy signal. The caller’s phone number is added to the
missed calls list.
Forwarding a callback
Prerequisite: The function Deflect is authorized by administrator.

Deflect

Select and confirm the option shown.

j Enter and confirm the phone number.

Basic functions

Step by step

Allow callback
Prerequisite: The function Callback is authorized by administrator.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Outgoing calls

Select and confirm the option shown.

Callback

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Basic functions

Step by step

Calling back missed calls
Calls received while you are absent are indicated by a
message on the idle display ( page 28). The O function key also lights up. Moreover, the message key O
and/or the alert bar flash or illuminate depending on the
setting made by the administrator. They only extinguish
again when all new list entries have been queried.
Missed calls are logged in the missed calls list. This list
provides information on the missed call and lets you call
back the number directly (call lists, see also page 36).
Missed calls are not saved and displayed if the call journal is disabled
page 94.
On multi-line telephones
page 13, only the
calls missed on your primary line are logged.

O Press the key shown.
Calls
Niels, Bohr

Select and confirm the option shown.
20.05

10:06

Select and confirm the appropriate list entry. The phone
number associated with the list entry is dialed.
If no new calls are listed, the call list menu is offered under Calls
page 93.

Programmable sensor keys

Step by step

Programmable sensor keys
The phone features a range of functions that can, if required, be stored on programmable sensor keys.
The phone comes with six sensor keys, all of which can
be programmed on two separate levels.
The "Shifted" sensor key, which allows you to switch between the two programmable sensor key levels, is preassigned. This sensor key should be maintained where
possible so you can switch between the two programmable sensor key levels.
The labels for the sensor keys are displayed on the right
edge of the display.
The sensor keys can also be programmed via the webinterface ( page 184).

List of available functions
1.
2.
3.
4.

Delete (not assigned.)
Selected dialling
Repeat dialling
Forward all calls

5. Forward no reply
6. Forward busy
7. Ringer off
8. Hold
9. Alternate
10. Blind transfer call
11. Transfer call
12. Deflecting
13. Shift
14. Conference
15. Headset
16. Do not disturb

17. Group pickup
18. Repertory dial
19. Feature toggle
20. Show telephone
screen
21. Mobility
22. Directed pickup
23. Callback
24. Cancel callbacks
25. Consultation
26. Call Waiting toggle
27. Immediate ring
28. Preview
29. Call recording
30. Start application
31. Built in forwarding
32. Start phonebook

Programmable sensor keys

Step by step

Programming sensor keys
z You can also configure this setting via the Web interface
page 184.

Beginning programming
Directly via a sensor key

S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.

If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
OK

Confirm to begin programming. The sensor key illuminates continuously.
or Via the user menu
You can also program keys via the user menu.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Phone

Select and confirm the option shown.

Program keys

Select and confirm the option shown. You are prompted
to press the key you wish to program.

S Press the sensor key you want to program with a function. The sensor key illuminates continuously.

Programmable sensor keys

Step by step

Beginning programming
Normal

Select and confirm the option shown to program the
first level.
or

Shifted

Select and confirm the option shown to program the
second level.

Do not disturb

Select and confirm the required function in the list (e. g.
Do not disturb).

Label

Select and confirm the option shown if you want to
change the label on the graphic display.

j Enter and confirm the label you want.
Save & Exit

Select and confirm the option shown.

Programming enhanced functions
Repertory dial
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.

If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
OK

Confirm to begin programming. The sensor key illuminates continuously.
z You can also configure this setting via the Web interface
page 184.

Normal

Select and confirm the option shown to program the
first level for instance.

Repertory dial

Select and confirm the function in the context menu.

Label

Select and confirm the option shown if you want to
change the label on the graphic display.

j Enter and confirm the label you want.
Setting

Select and confirm this option to enter a destination
phone number.

Programmable sensor keys

Step by step
j Enter and confirm a stations’s destination phone number.

You can select and insert special characters in the dialing sequence:
« Clear call
~ Make consultation
» Make normal call
¬ Pause
The pop-up menu also offers the following functions:
• Move cursor right and left
• Copy
• Paste
• Mode selection
• Cancel
• OK
Save & Exit

Select and confirm the option shown.
The repertory dial can be up to 40 characters
long.

Programmable sensor keys

Step by step

Feature toggle
Only available for Hunt group functions (

page 135).

S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.

If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
OK

Confirm to begin programming. The sensor key illuminates continuously.
z You can also configure this setting via the Web interface
page 184.

Normal

Select and confirm the option shown to program the
first level for instance.

Feature toggle

Select and confirm the function in the context menu.

Label

Select and confirm to change the key labeling.

j Enter and confirm the label you want.
Setting

Select and confirm this option to enter a code.

j Enter and confirm the code, for example: *96 (contact
your administrator).

Save & Exit

Select and confirm the option shown.

Programmable sensor keys

Step by step

Forwarding
S Hold down the sensor key to which a function should be
assigned until the programming prompt is displayed.

If the prompt is not displayed or a programmed
function is not executed, then you can only
launch key programming via the user menu (ask
your administrator about the current setting).
OK

Confirm to begin programming. The sensor key illuminates continuously.
z You can also configure this setting via the Web interface
page 184.

Normal

Select and confirm the option shown to program the
first level for instance.

Forward all calls

Select a forwarding type:
• Forward all calls
• Forward no reply
• Forward busy
Select and confirm the function in the context menu.

Label

Select and confirm the option shown if you want to
change the label on the graphic display.

j Accept or edit the label and confirm.
Setting

Select and confirm this option to enter the forwarding
destination.

j Enter and confirm the phone number of the forwarding
destination.

Save & Exit

Select and confirm the option shown.

Programmable sensor keys

Step by step

Using sensor keys
The use of programmed functions depends on the
phone’s status. The relevant display appears once you
have pressed a sensor key.

Example 1: Calling saved number
Prerequisite: The idle menu is displayed on the graphic
display.

S Press the sensor key for a saved number. The connection is set up.

Example 2: Call Waiting toggle Activating/
deactivating
You can press a key to activate or deactivate call waiting
functionality, even during a call. The perquisite for this is
that a second call is permitted ( page 70). By default
a second call is permitted.

T Press the "Call Waiting toggle" sensor key. The sensor
key goes out. The second call function is deactivated.
The call is rejected or forwarded.

Example 3: Immediate ring
This function allows you to switch the preset delay
( page 111) on and off for all line keys. By default the
delay is set, the key does not illuminate.

S Press the "Immediate ring" sensor key. The sensor key

illuminates. The delay ringtone is disabled. An incoming
call rings immediately regardless of what delay time is
configured.

Programmable sensor keys

Step by step

Resetting sensor keys
You can reset sensor keys you configured to factory settings (see also
page 170).

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the user password.

Reset

Select and confirm the option shown to switch to the
Reset user data menu.

Function key data

Select the option shown.

Yes

Select and confirm the option shown in the context
menu to delete the content of all sensor keys.

Reset selected user data

Select and confirm "Reset selected user data". The contents of the sensor keys you configured are deleted.
Sensor keys which can only be configured by administrator remain unchanged

Enhanced phone functions

Step by step

Enhanced phone functions
Incoming calls
Accepting calls via the headset
Prerequisite: The headset is connected.

o The LED flashes when a call is received.
Press the key shown. Conduct call.
Ending the call:

o Press the key shown. The LED goes out.

Deflecting a call
Using call deflection
Prerequisite: An incoming call is displayed or signaled.
"Deflect" must be allowed.
In the pop-up menu:
Deflect

Select and confirm the option shown.
The call is immediately deflected if a destination phone
number is programmed ( page 59).
or If you did not set a phone number when programming
call deflection, a pop-up menu appears prompting you
to enter a destination phone number for call deflection.

j Enter and confirm the destination phone number.
The call is deflected.

Enhanced phone functions

Step by step
Permitting call deflection
z You can also configure this setting via the Web interface
page 184. Deflect" must be authorized by administrator.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Incoming calls

Select and confirm the option shown.

Deflecting

Select and confirm the option shown.

Allow deflection

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Default destination

Select and confirm the option shown.

j Enter and confirm the phone number to which the station should be deflected.

Entering a destination phone number is not mandatory when call deflection is active. If you want
to deflect an incoming call, you are prompted to
enter a destination phone number if there is
none stored.
or Deflecting to a DSS number
A call can be deflected to a direct station selection
(DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your administrator
page 104.
Deflect to DSS: Yes

Information only, as set by administrator: Yes or No.

Enhanced phone functions

Step by step

Rejecting a call
You can reject an incoming call. "Reject" must be authorized by administrator.
In the pop-up menu:
Reject

Select and confirm the option shown.
The caller hears a busy signal.
If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call
this party back at a later time.

Configuring call forwarding
You can also enter the call forwarding settings via
the Forwarding key ( page 40).

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Incoming calls

Select and confirm the option shown.

Forwarding

Select and confirm the option shown.
Configuring forwarding

Settings

Select and confirm the option shown.
You can find a description of the settings in Chapter Call
forwarding ( Seite 39).

Enhanced phone functions

Step by step
Setting alerts
Use the Call forward alerts menu to enable and disable
visual and audible alerts for call forwarding (not possible
with the Forwarding key).
Alerts

Select and confirm the option shown.

Visual alerts= No

Select the option shown.

Yes

Select and confirm the option shown in the Yes/No context menu.
or

Audible alerts= No

Select the option shown.

Yes

Select and confirm the option shown in the Yes/No context menu.
or

Forwarding station... Last

Select the option shown.

Display last

Select and confirm Display last/Display first

Option = Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step

Placing a call on hold
You can use this function to place an ongoing call on
hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room.
The held party hears music on hold if Music on hold is
active on this party’s phone ( page 67).
Prerequisite: You are conducting a call.
Hold

Select and confirm the option shown in the connections’s context menu.
or

S Press the "Hold" key. The key flashes. (The "Hold" sensor
key must be configured

page 50.)

If you do not retrieve the held call after a defined
time interval, a reminder beep sounds three
times and a prompt to retrieve the call or disconnect appears on the display. The settings for this
can be found on
page 64 and
page 65.
Retrieving a held call:
Reconnect

Select and confirm the option shown in the connections’s context menu.
or

R Press the flashing "Hold" key. (The "Hold" sensor key
must be configured

page 50.)

Using line keys
On multi-line telephones you can use the line keys to
place ongoing calls on hold.

R Press the corresponding line key. The line key LED
starts flickering. The call is now on hold.
Retrieving a held call:

T Press the corresponding line key. The line key LED
lights up. The call is retrieved.

The LED display
page 24 or status display on
the "Overview" tab
page 31 indicates to other
multi-line telephones on which this line is also
configured, that the call is on hold. These phones
can then pick up the call.

Enhanced phone functions

Step by step
Held call wait status
After placing a call on hold, you can replace the handset
and then decide whether to retrieve the call or
disconnect.
Prerequisite: You placed a call on hold and replaced the
handset or pressed the loudspeaker key in speakerphone mode.
A recall follows immediately and a pop-up menu
appears on the display:
Retrieve held call

Select and confirm the option shown to resume the call
in speakerphone mode.
or

Disconnect

Select and confirm the option shown to disconnect the
call.
If you enabled "Hold and hang-up" ( page 66),
the call is placed on hold for a defined time interval ( page 65) before the prompt is displayed
with a recall to retrieve the call or disconnect.
You can however retrieve the call or disconnect
via the context menu before the defined time
expires.
This function cannot be used on multi-line
phones.

Enhanced phone functions

Step by step
Activating/deactivating the hold reminder tone
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls?

Select and confirm the option shown.

Allow hold rem.?

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step
Setting the hold reminder time
Use the "Hold reminder" function to set the length of
the timeout before an automatic reminder is issued
about a held call.
The minimum value is 1, that is, the reminder is output
after one minute. The maximum value is 99 minutes.
Press 0 to deactivate the reminder.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls?

Select and confirm the option shown.

Hold rem. delay

Select and confirm the option shown.

j Enter a value between 3 and 15 and confirm.
Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step
Activating/deactivating Hold and hang-up
This function works in the following call scenarios:
•
•
•

You have placed a call on hold and hang up.
You are conducting a consultation call and the
second call partner hangs up.
You accepted a second call, and you or the second
participant hang up.

You can use "hold and hang up" to determine whether
you will be prompted immediately or after a defined
time to retrieve the held call.
This function cannot be used on multi-line
phones.
z You can also configure this setting via the WEB Surface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec. j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Hold and hang-up

Select and confirm the option shown.

Yes

In the context menu select and confirm the option
shown to activate the function or

Select and confirm the option shown to deactivate the
function again. The function is always deactivated by
default.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step
Music on hold
Music on hold is played back when you are placed on
hold by another party, providing this option is active.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec. j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Music on hold

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step

Call waiting (second call)
You can accept a second incoming call in the course of
an ongoing call. The caller hears the on-hook signal
while you hear a call-waiting signal tone.
You can ignore or accept the second call. Before you accept the second call, you can end the first call or place
it on hold for subsequent retrieval.
You can block the second call or the signal tone
( page 70).
Accepting a second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:
Accept

Select and confirm the option shown.
You can talk to the second party.
The connection to the first party is on hold.
You can still
• toggle between an initial and second call or
• put on hold and retrieve second and first call
successively page 37
or
• initiate a conference
Consultation call from second call
If the second call is your active call you can initiate a
consultation call from it.
Prerequisite: The administrator must have approved
the consultation in the second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation
call
• put on hold and retrieve second and first call successively
page 37
• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is
parked and can only be unparked when the consultation
or second call ends or these calls were connected.

Enhanced phone functions

Step by step
Disconnecting the second call
Disconnect & return

Select and confirm the option shown in the second
call’s context menu. The call to this station is disconnected and the call to the first station is reconnected.
Ending the second call by hanging up
If you or the second call partner hangs up, you will be
prompted to retrieve the first call again if "Hold and
hang-up" is disabled ( page 66). Otherwise, the first
call will remain on hold until you receive this prompt
after a defined time interval.
Ignoring second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:

Ignore

Select and confirm the option shown.
The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.
While the ignored second call continues to wait, from
the active call you can:
• make a consultation call
• initiate a conference
• toggle between the consultation call and your call
party
• transfer a call
A third call would be rejected with the busy signal
If you have disconnected the first call, the ignored second call rings like a normal call.
Rejecting the second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:

Reject

Select and confirm the option shown.
The second call is rejected. The caller hears the busy
signal. The caller’s phone number is added to the
missed calls list.

Enhanced phone functions

Step by step
Deflecting a second call
Prerequisite: You are conducting a call and call waiting
is allowed ( page 70).
In the pop-up menu:
Deflect

Select and confirm the option shown.

j Enter and confirm the phone number.
The second call is deflected to the destination specified. You are reconnected with the first party.
Connecting parties
Complete Xfer

Select and confirm the option shown in the active connection’s context menu. The other two parties are now
connected to one another. You can now hang up or dial
another number for instance.
or Connect by hanging up
Prerequisite: Connecting by hanging up is activated
(ask your administrator) and "Switch assignment" must
be set to "Yes" ( page 71). Before you can be connected by hanging up you must have toggled at least twice
( page 36).

] or n Replace the handset or, if you are in speakerphone

mode, press the loudspeaker key. The other two parties
are now connected to one another.
Allowing call waiting
If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call.
Prerequisite: The option was programmed by your administrator.

z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.

Enhanced phone functions

Step by step
if nec.j Enter and confirm the User password.
Configuration

Select and confirm the option shown.

Incoming calls

Select and confirm the option shown.

Handling

Select and confirm the option shown.

Allow call waiting

Select and confirm the option shown.

Yes

Select and confirm the option shown.

Save & Exit

Select and confirm the option shown.
Assuming Allow call waiting is generally activated,
you can toggle the configured sensor key to switch call
waiting on/off ( page 70).
Toggling associate
Set the "Toggle associate" function to Yes if you want to
connect to a second or pickup call by hanging up.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Toggling associate

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step

Transferring a call
You can transfer your current call to another party with
or without consultation.
Blind transfer
Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" were allowed
( page 73).
Blind transfer

Select and confirm the option shown in the connections’s context menu.

j Enter and confirm the phone number of the second party to whom you want to transfer the call.

The graphic display returns to idle following successful transfer.
Transferring with consultation
You can announce a call to a recipient before transferring it.
Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" were allowed
( page 73).
Consultation

Select and confirm the option shown in the connections’s context menu. The call is placed on hold.

j Enter the phone number of the party to whom you want
to transfer the call.

Dial

Confirm.
If the party answers:
Announce the call you want to transfer.

Complete Xfer

Select and confirm the option shown in the connections’s context menu.
If the party does not answer:
You do not have to wait for the second party to answer
before you can transfer the call.

Complete transfer

Select and confirm the option shown in the connections’s context menu.
or Replace the handset or, if speakerphone mode is active,
press the lit n key to transfer the call.

Enhanced phone functions

Step by step
If the party does not answer, you will be called back by
the first party.
Allowing call transfer
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Allow call transfer

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step
Allowing "Transfer on Ring"
If this option is allowed, you can activate call transfer by
replacing the handset even before the called party answers.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Outgoing calls

Select and confirm the option shown.

Transfer on ring

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step

CTI calls
Beep on auto-answer
Speakerphone mode activates automatically on your
phone if you use a CTI application (such as Outlook) to
dial a number when Auto Answer is active. If Auto Answer is not active, the phone rings first and you have to
press the loudspeaker key or lift the handset to set up
the call. This setting also defines whether or not incoming calls are automatically accepted. If the function is
active, an alert beep sounds when an incoming call is
automatically accepted.
Information on the operation of the configured CTI application can be found in the corresponding user guide.
z You can also configure this setting via the Web interface
page 184.
Prerequisite: The option was programmed by your administrator.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Incoming calls

Select and confirm the option shown.

CTI calls

Select and confirm the option shown.

Auto-answer

Select and confirm the option shown.

Yes

Select and confirm the option shown.

Beep on auto-answer

Select and confirm the option shown.

Yes

Select and confirm the option shown.

Save & Exit

Select and confirm the option shown.
75

Enhanced phone functions

Step by step
Beep on auto-reconnect
You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle
between an active call and a held call when the function
is active.
Prerequisite: The option was programmed by your administrator.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Incoming calls

Select and confirm the option shown.

CTI calls

Select and confirm the option shown.

Beep on auto-unhold

Select and confirm the option shown.

Yes

Select and confirm the option shown.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step

Making calls
If you want to dial a call from a phonebook or a call list,
you should not lift the handset or press the loudspeaker
or headset key before.

Dialing with the DDS key
You can program frequently used phone numbers on
programmable keys ( page 50). If you press a DSS
key, the associated contact or phone number appears
and dialing is initiated.
Prerequisite: A direct destination key is programmed
page 50.

R Press the programmed DDS key. Dialing is initiated.

Dialing from the local phonebook
N Press the key shown.
Personal

Confirm.
or

S Press the configured sensor key "Personal" for the local
phonebook (

Niels, Bohr

page 50).

Select and confirm the entry you want. The phone number is dialed.
Extensive information on the local phonebook and on
searching for stations can be found from
page 87.

Dialing from the LDAP database
Prerequisite: You searched for and selected an entry in
the LDAP database ( page 90).
Niels, Bohr

Select the entry you want.

Dial

Select and confirm the option shown in the context
menu. The connection is set up.

Enhanced phone functions

Step by step

Dialing a phone number from a list
The following call lists are available in the "Calls" directory:
• Missed
• Dialed
• Received
• Forwarded
For a detailed description of the call lists, see
page 36. Pay attention to the notes on
page 93.

O Press the key shown.
Calls

Select and confirm the option shown.

Dialed

Select and confirm the required call list.

Niels, Bohr

07:06am

Select and confirm the entry you want. The phone number associated with the list entry is dialed.

Enhanced phone functions

Step by step

Using autodial delay
A number is automatically dialed after a set delay starting from the entry of the number’s last digit. The autodial delay can be used:
• when dialing in idle mode
• when deflecting an incoming call
• Consultation
• when transferring an answered call.
The delay can be reduced by performing one of the following activities:

i • Press the key shown. This always works.
^ • Lift the handset (off-hook). This only works if the

phone number was entered when the phone was
idle or if it was entered for a consultation call when
the handset was off hook.

n • Press the key shown. This only works if the phone

number was entered when the phone was idle and
the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.
If an emergency number is preset by your administrator, the autodial delay for this phone number
is reduced to one second.
Automatic dial delay does not work if you are using a dial plan and Immediate dialing is configured (see
page 30). The number is automatically dialed as soon as the string entered
matches an entry in the dial plan.

Enhanced phone functions

Step by step
Settings for autodial delay
z You can also configure this setting via the Web interface
page 184.
The setting does not affect automatic emergency
number dialing.
If you select Autodial delay, you must either confirm
the "Dial" option, press the loudspeaker key or wait until
the autodial delay expires to set up a call when dialing
with the handset on hook.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Outgoing calls

Select and confirm the option shown.

Autodial delay

Select and confirm the option shown.

j Specify a value and confirm your entry.
Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step
Allowing "Busy When Dialling"
If you activate this function, an incoming call received
while you are performing dialing is rejected. The caller
then hears the busy signal.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Outgoing calls

Select and confirm the option shown.

Busy when dialling

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.
This setup option can also be found under "Handling" in the "Incoming calls" menu.

Enhanced phone functions

Step by step

Conference
Local conference
This type of conference is also referred to as a threeparty conference. It involves up to three participants.
Prerequisite: You are conducting a consultation call
page 34 or have accepted a second call
page 68,
and the conference function is active
page 83.
Initiating a local conference
You can initiate a conference by calling the
"Conference" function in the context menu of
either the active or held call. Alternatively you can
press an already configured Conference key.
Conference?

Select and confirm the option shown in the connection’s context menu. You are connected to both parties
at once.
Conducting one-on-one calls

User

Select the connection you want to clear down on the
display.

Disconnect

Select and confirm the option shown in the context
menu. You are now involved in a one-to-one call with the
remaining call party.

{ or }

If you already are involved in a secure connection
with a party when you initiate a consultation call,
the original party is placed on hold. The new consultation connection can be either secure or nonsecure. However, the first connection remains
secure even if all three parties are now joined together in a conference.
The entire conference is nonsecure if the connection to at least one of the parties is not secure
(see also
page 14).
The relevant padlock icon appears on the "Conference" row.

Enhanced phone functions

Step by step
Ending a local conference
Allowing call partners to continue a conference after you exit
Prerequisite: The function "Allow joining in a local conference" ( page 84) was activated.
Exit Conf?

Select and confirm the option shown in the "Conference" context menu.
or

] or n Lift the handset or press the loudspeaker key. Both call

partners remain connected. You are disconnected from
the conference call.
Disconnecting a party

End Conf?

Select and confirm any of the connections in the context menu. Both connections are cleared down – the
conference is cleared down.
Allowing a local conference
This option allows or blocks the "Conference" function.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Allow conferences

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step
Allowing joining in a local conference
You can use this option to decide whether or not your
call partners are allowed to join calls after you exit the
conference call.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Allow exit conference

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

Enhanced phone functions

Step by step

System-based conference
This type of conference is also referred to as a large conference. It can include up to ten parties.
Prerequisite: You are conducting a consultation call
page 34 or you have accepted a second call
page 68, and the "System conference" feature was
configured by your administrator.
Establishing a conference
Conference?

Select and confirm the option shown in the connection’s context menu. You are connected to the first two
parties at once. The conference is displayed with the
current participants. You can now:
• initiate a consultation call
• add a party
• put the conference on hold
• leave the conference.
Conducting a consultation call

Consultation?

Select and confirm the option shown in the "Conference" context menu. If the party answers, you can:
• toggle between the party and the conference
• connect the consultation call to another called party
• end the consultation call and return to the conference
• add the consultation call party to the conference.
If you want to add the consultation parties to the
conference, use the "Hinzufügen zu Konferenz"
option instead of the "Consultation" option.
If you want to use the phonebook or a call list
for a consultation call, select Hold instead of
Consult (and/or Hinzufügen zu Konferenz) in the
context menu or press the Hold key and then
open the phonebook or a required call list
( page 87).
Alternatively you can select the phonebook or a
call list without using the Hold functions - the
conference call is automatically placed on Hold.

Enhanced phone functions

Step by step
Add party
Prerequisite: You are conducting a consultation call and
the conference is on hold.
Conference?

Select and confirm the option shown in the consultation
call’s context menu. The party is added to the conference. Only the conference and all current participants
are now displayed.
You can also use an already configured
Conference key instead of the Conference
option in the context menu.
Putting the conference on hold

Hold?

Select and confirm the option shown in the "Conference" context menu. The conference is placed on hold
and you can consult with someone in your office, for instance.
Leaving a conference

Exit Conf?

Select and confirm the option shown in the "Conference" context menu. You are disconnected from the
conference call and can dial another number, for instance. The other call partners remain connected.

Phonebooks and call lists

Step by step

Phonebooks and call lists
Local phonebook
The personal phonebook is restricted to 100 entries. If
you have configured a sensor key for the local phonebook, you can open it using this sensor key
( page 50).
If you are registered as a mobility user
( page 123), you may not be able to use the
phone books. Please ask your administrator
whether Mobility supports the use of phone
books.

Creating a new contact
You can also create contacts via the web
interface page 184.

N Press the key shown.
Personal

Confirm to open the local phonebook.

Option

Select the option shown.

New contact

Confirm the option shown in the context menu.

j Fill in the three fields
•
•
•

Last name
First name
Number

accordingly.
Save & Exit

Select and confirm to save the phonebook entry.

Editing a contact
You can also edit contacts via the web
interface page 184.

N Press the key shown.
Personal

Confirm to open the local phonebook.

Phonebooks and call lists

Step by step
Niels, Bohr

Select the required entry.

Details

Select and confirm the option shown in the context
menu.

Last name

Select and confirm, for example the Last name field.

j Change and confirm .
Save & Exit

Select and confirm the option shown.

Deleting a contact
You can also delete contacts via the web
interface page 184.

N Press the key shown.
Personal

Confirm to open the local phonebook.

Niels, Bohr

Select the required entry.

Delete

Select and confirm the option shown in the context
menu. Then confirm the Delete or cancel the process.

Deleting all contacts
You can also delete the contacts via the web
interface page 184.

N Press the key shown.
Personal

Confirm to open the local phonebook.

Option

Is displayed

Delete all

Select and confirm the option shown in the context
menu.

Phonebooks and call lists

Step by step

Searching for a contact
N Press the key shown.
Personal

Confirm to open the local phonebook.

Option

Is displayed

j Enter the first letter of the name you are searching, e.g.
k.

U
J KL 5
Kirsch, Erika

(Abc)

The name first found in which the first letter is K is displayed. If you are looking for a name that begins with Kr,
also enter the second letter in the search field:

UK
pq rs7ß
Kramer, Elisabeth

(abc)

The first name with the initial letters Kr is displayed.
You can also browse the phonebook with the navigator
until you reach the required station. page 21.

Phonebooks and call lists

Step by step

LDAP database
You can search an LDAP database (corporate phonebook) for contact entries if you can reach this database
over your network and your access was correctly configured by your administrator.
You can search for the name (simple search) or for different entry information (advanced search) e. g. search
for the job or department name.

Finding an LDAP entry
N Press the key shown.
Corporate

Select and confirm to open the company-wide Phone
book "Corporate".

Find

Select and confirm the option shown in the Options
context menu

Last name

Select and confirm the required search field
(for example, "Last name").

j Enter a search text. If you for example only enter the

first letter of the last name, all entries with this initial letter are displayed.

Find

Select and confirm when you have filled out one or
more search fields. The search begins. If the entry you
searched for is found, you can dial or view the entry details.

Phonebooks and call lists

Step by step

Extended LDAP editing
Viewing an LDAP entry
Prerequisite: You found and selected an LDAP entry
(see above).
Details

Select and confirm the option shown in the context
menu for the entry. All fields of the entry are displayed.
Resetting the search fields
Prerequisite: The search fields are listed.

Delete

Select and confirm the option shown in the Options
context menu. You can now enter the search criteria for
the search.
Defining a qualifier before a search
Prior to a search, you can select which qualifiers should
also appear in the output list in the Options context
menu.

Qualifier

Select and confirm the option shown. You may choose
between the following criteria:
• No qualifier
• Job function
• Address 1
• Email
• Business 1
• Mobile
• Business 2
• Private
• Company
• Address 2

dbi Select and confirm the desired qualifier.
h Exit the list.

Phonebooks and call lists

Step by step

Quick search
N Press the key shown.
Corporate

Select and confirm to open the company-wide Phone
book.

Option

Is displayed

j Enter the first letter of the name you are looking for, e.g.
"k".

U
j kl5
Kirsch, Erika

(abc)

Do not enter any further characters. After a predefined
period of time or after pressing the i key all available
names with the corresponding initial letter are displayed.

UK
pq rs7ß

(abc)

You can restrict the output by entering the second and
other letters. The ( key is used to switch between
letters and numbers. The h key is used to delete individual characters.
When entering extended characters you can control the
search individually. For the selection of extended characters firstly press the * key.
Rule list:
Character
#

Description
Searches for the exact string before the
extended character
You can enter first and last name separately using a comma. A search is carried out
for the last name (possibly using a wildcard) and the first name with the first character after the comma.
Wildcard. This searches for the character
entered and all possible subsequent characters

Phonebooks and call lists

Step by step

Call lists
For a detailed description of the different call lists, see
page 36. The function must be activated in order to
view and manage call lists
page 94, otherwise the
menu option "Calls" is not offered.

Editing entries
Selecting an entry

O Press the key shown.
Calls

Select and confirm the option shown.

Missed

For instance, select and confirm the list of missed calls
page 49).
The list is sorted chronologically, with the most recent
caller first.
You can use the navigator to scroll through the list.

Niels, Bohr

22.05

13:22

Select the list entry.
Displaying details

Details

Select and confirm the option shown in the context
menu.The phone number, date and time are displayed
( page 36).
Delete the entry

Delete

Select and confirm the option shown in the context
menu. The entry is deleted.

Delete all entries
O Press the key shown.
Calls

Select and confirm the option shown.

Dialed

For instance, select and confirm the list of dialed numbers.

Options

Select the option shown.

Delete All

Select and confirm the option shown in the context
menu.
All entries in the list displayed are deleted.

Phonebooks and call lists

Step by step

Activating/deactivating the call journal
The function can be disabled in order to prevent unauthorised third parties gaining information on the other
party involved in the call from the call lists. No further
calls or conversations are then logged. The function is
always activated by default.
When you deactivate the call journal, please note
that the customary last number redial function
will also be affected by this. You can then no longer redial the last number dialled
page 32.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec. j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Call logging

Select and confirm the option shown.

Enable call log

Select

In the context menu select and confirm to deactivate
the call journal. The message "Call Log is disabled" is
shown on the display.
or

Yes

In the context menu select and confirm to reactivate the
call journal.

Save & exit

Select and confirm the option shown.
If the function is deactivated, all existing entries
in the journal as well as messages for available
missed calls on the display and via LEDs are
deleted.

Making calls with multiple lines

Step by step

Making calls with multiple lines
You can use your OpenStage 40 as a multi-line phone.
If you have any questions regarding how to configure
your OpenStage phone as a multi-line phone, please
contact your administrator.
The following is a description of the telephony scenarios for multi-line phones. To facilitate comprehension,
you should familiarize yourself with the enhanced telephony application and how to use the line keys beforehand. Furthermore, you can specify individual settings
for your multi-line telephone. Refer to the following sections for a detailed description of the individual components:
• Introduction to multi-line phones
page 13
• Lines and line keys
page 23
• Multi-line telephony interface
page 31
• Individual settings
page 110

Incoming calls
Depending on your individual settings, you will be notified of incoming calls
page 159.

Accepting calls for the primary line
In this case, the telephone behaves in the same way as
a single-line telephone. See page 14 and
page 58.

Accepting calls for secondary lines
Prerequisite: The secondary line is configured on your
multi-line telephone.
Using the handset

^ Lift the handset.
[ Conduct call.
The line used for the ringtone is selected automatically. If there are calls on several lines, you
are connected with the line that has been ringing
the longest.

Making calls with multiple lines

Step by step
Using the line keys

T Press the flashing line key.
Speakerphone mode.
Accept

Select and confirm the option shown.
Speakerphone mode.

Making calls
You must seize a line before you can make calls on a
multi-line telephone.
Trunk seizure can be configured on an individual basis.
Your administrator can determine if the lines on your
telephone can be automatically seized and with which
priority.
If you have seized a secondary line, this line is
reserved for you for making calls for a specific
period as defined by the administrator. No other
user can seize this line during this period, even
if the line is also assigned to this user’s telephone.

Manual trunk seizure
^ or n or o Lift the handset or press the speakerphone mode or
headset key.

S Press the required line key.
or

h Press the key shown to open the Overview tab
page 31.

Line 2

Select and confirm the required line (e.g. line 2). The selected line is displayed on the screen.

j Enter the phone number or use redial, for example. The
connection is set up.

Making calls with multiple lines

Step by step

Automatic trunk seizure
Prerequisite: Your administrator has configured automatic trunk seizure.

^ or n or o Lift the handset or press the speakerphone mode or
headset key.

R The line defined during configuration is seized.
j Enter the station number. The connection is set up.

Dialing the last dialed number
Regardless of the line used, the last number dialed on
your telephone is displayed for redialing in the selected
number’s context menu.

^ or n or o Lift the handset or press the speakerphone mode or
headset key.

S Press the required line key (

page 96).

In the pop-up menu:
Redial {1} 12345

Confirm1. The connection is set up.

Forwarding calls on primary line
The call forwarding can only be activated for the primary
line. Which call forwards are possible, how they are configured and activated can be found from
page 39.
Call forwarding information
Prerequisite: Your administrator has activated "Forwarding shown".
If you have activated one of the forwarding types on
your phone for the primary line and a station calls, a
popup window with the following information opens:
• Who is calling
• The forwarding destination.

Please note the information in relation to the call journal on
page 32

Making calls with multiple lines

Step by step

During calls
Making and receiving calls on a single line
If you only use one line on your multi-line telephone to
make calls, and you receive calls on the same line, the
phone operates in the same way as a single-line telephone:
• Redial
page 32
• Consultation
page 34
• Alternate
page 36
• Callback
page 46
• Hold
page 62
• Call waiting (second call)
page 68
• Transferring a call
page 72
• Conference
page 82
Functions available exclusively for the primary line:
• Call lists
page 36
• Voicemail
page 35
• Call forwarding
page 39
• Do not disturb
page 116
Depending on your individual settings, you will
be notified of incoming calls
page 114.

Making and receiving calls with multiple
lines
Accepting a waiting call
Depending on the settings for "Rollover", you will
be notified of incoming calls
page 114.
Prerequisite: You are conducting a call. At the same
time, a call is incoming on another line.

[ Call on line 1.
T Press the line key for line 2. The call on line 1 is placed
on hold.

Making calls with multiple lines

Step by step
All multi-line users that share the line on which
the call is being held ( page 23) can now pick
up the held call. To prevent other users from answering the held call, you must place the call on
"Consultation" hold
page 34.
Depending on the setting made by your administrator, you may have to press the trunk key twice
to accept the call on the other line. The first call
is either placed on hold or released depending on
the setting.

[ Conduct call on line 2.
\ End call on line 2.
T Press line key for line 1.
[ Retrieve call on line 1.

Putting a line on hold
On a multiline telephone you can use the line keys to
place calls on hold.
Prerequisite: You are conducting a call.

R Press the call-line sensor key.
T • The LED line key flashes.
•
•

The LED line displays the hold status on all multi-line
phones to which the line is connected.
On phones connected to the line, a user can press
the relevant line key and accept the held call.

During a consultation call or after accepting a waiting
call the hold function cannot be used.

Making calls with multiple lines

Step by step

Lines with hot or warm line function
Your administrator can configure a hot or warm line for
the primary and secondary line.
The function is activated when on
• The Primary line
you pick up the phone’s handset or press the line or
loudspeaker key
• the secondary line
you press the line key.
A number specified by you is dialed with a hot line immediately and with a warm line after a specific time.
Examples:
• The phone in the lift immediately dials the reception
number.
• The phone at a patient’s bed dials the ward number
e.g. after a minute if no other number is dialed.
Entering a number for the hot and warm line function
Specify which number should be dialed when the hot or
warm line function is activated.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Keyset

Select and confirm the option shown.

Lines

Select and confirm the option shown.

Line

Select and confirm the required line in the context
menu.

Hot warm dest = nnnn

Select and confirm the option shown.

j Enter and confirm the destination.
100

Making calls with multiple lines

Step by step
Save & Exit

Select and confirm the option shown.

Busy override
A station of a line trunk group is on a call. It’s primary
line is configured as a secondary line on your phone.
This line now has the status "busy." You can connect to
the call by pressing the illuminated key for this line (see
also
page 23).
Prerequisite: A secondary line is set up on your multiline phone, the option to connect to the call is activated
for your phone and "system-based conference" is set up
for your system ( page 85).
If a preview is set up and activated for the relevant line
( page 113), you have to press the line key a second
time following the preview in order to connect.
The key of a secondary line illuminates – it is busy. You
want to connect to the call.

R Press the illuminated line key. A conference is estab-

lished. You are connected to the parties on the secondary line. The key continues to illuminates and the conference is shown on the display.
If there is already a conference on the secondary
line you are connected to this conference. The
conference is shown on the display.
You can now:
• Put the secondary line on hold
• Leave the conference on the secondary line
• Make consultation call
• Accept a second call
• Alternate between a new call party and a conference on the secondary line.
• Include a call party from a consultation or a second
call in the conference.

101

Making calls with multiple lines

Step by step

Direct station selection keys
Apart from line keys, administrator can also configure
direct station selection (DSS) keys. You can use a DSS
key to call an internal station directly, pick up calls for
this station or forward calls directly to it.

Calling a station directly
You cannot use DSS if the user is on another call (flashing LED).
Calling from the idle menu

S Press the relevant DSS key.
or

h Press the key shown to open the Overview tab
page 31.

DSS call 1

Select and confirm the DSS line. The key lights up and
a connection is established.
administrator can configure the DSS key so that
the connection is also established when the DSS
station has activated do-not-disturb or call forwarding.
Consultation with the DSS station
Prerequisite: You are conducting a call and administrator has configured the DSS key for consultation.

S Press the relevant DSS key for the consultation. The key
lights up and a connection is established. If the station
answers, you can toggle, transfer the first call or initiate
a conference.

If administrator has configured transfer instead
of consultation, you can only transfer the current
call to the DSS station.

102

Making calls with multiple lines

Step by step

Call pickup
You can pick up calls for another DSS station. If a call is
waiting on their line, the LED flashes.
Indirect pickup
Prerequisite: The auto-answer function must be deactivated
page 75.

T Press the DSS key. The call is routed to your primary line
and rings.

^ or n or o Lift the handset or press the speakerphone mode or

headset key. You are connected with the other party.
Rejecting a call
Prerequisite: administrator must activate the reject option for DSS keys and auto-answer must be deactivated
page 75.

T Press the DSS key. The call is routed to your primary line
and rings.

Reject

Select and confirm the option shown in the pop-up
menu.
The caller hears a busy signal.
Direct pickup
Prerequisite: The auto-answer function must be activated
page 75.

T Press the DSS key. The call is routed to your primary line

and you are immediately connected with the other party via speakerphone.

103

Making calls with multiple lines

Step by step

Deflecting a call to a DSS station
Prerequisite: The deflect function must be approved
for DSS keys. For information on the current setting,
see
page 59.
If you receive a call on one of your lines, you can immediately deflect it to the DSS station.

T Your phone rings and a line key flashes.
S Press the relevant DSS key. The call is deflected to the
DSS station. If the DSS station does not answer, you
can pick up the call by pressing the DSS key.

LED display on DSS keys

104

DSS Key

Explanation

Off: The line is in idle mode.

Flashes: You can accept a call for the DSS
station via the key. The call is routed to
your primary line when the call is accepted.

Illuminates: The line is busy. Provided
that second call is activated you can still
reach the DSS station via the key. It can
accept your call as a second call.

Making calls with multiple lines

Making calls in an executive-secretary team
An executive-secretary team is configured by the relevant administrator
and may include up to four executive and up to two secretary telephones.

Sample scenarios
This example assumes that two executive and two secretary phones are
configured. Calls for the executives are forwarded immediately to the respective secretary phone. A secretary then connects the call with or without consultation to the responsible executive using the direct station selection key.
Secretary 1

Secretary 2
Line

Line

Executive 1

Executive 2

Secretary 2

Secretary 1

Call waiting

Shift

Executive 1

Executive 2
Line

Line

Secretary 1

Secretary 2

Secretary 1

Shift

Prerequisites:
The following call forwards are configured ( page 39 ):
• For All calls from Executive 1 to Secretary 1
• For All calls from Executive 2 to Secretary 2
• Forward on Busy and forward on No reply from Secretary 1
to Secretary 2
• Forward on Busy and forward on No reply from Secretary 2
to Secretary 1
"Allow call waiting" should be activated on the secretaries’ phones
( page 70). This function can optionally be activated and deactivated using a key if a key has been configured for it.
Line and direct station selection keys have been configured by administrator and "Transfer on hangup" and server features have been activated.

105

Making calls with multiple lines

Step by step

Accepting a call
Incoming calls for the executives should be forwarded
immediately to the assigned secretary and answered
there. The line overview ( page 109) shows whether
the executive has activated call forwarding.
Accepting calls at the secretary phone
An incoming call for "Executive 1" rings at the assigned
"Secretary 1".
The line key of the "Secretary 1" phone flashes.
The "Secretary 1" direct station selection key on
the "Executive 1" phone also flashes.

T Press the line key to answer the call. The station answers. The line key flashes rapidly.

The "Secretary 1" direct station selection key on
the "Executive 1" phone illuminates.
Early call pickup by Executive 1
An incoming call for "Executive 1" rings on "Secretary 1".
The "Secretary 1" direct station selection key on the
"Executive 1" phone flashes. The "Secretary 1" has not
yet answered the call. Before the call is forwarded to
"Secretary 2", "Executive 1" picks up the call early.

T Press the "Secretary 1" direct station selection key on
the "Executive 1" key to answer the call.

If for example a call for "Executive 2" on
"Secretary 2" is not answered, "Secretary 1" or
"Executive 1" can pick up the call early

106

Making calls with multiple lines

Step by step
Forward to Secretary 2
An incoming call for "Executive 1" rings at the assigned
„Secretary 1“. The call is not answered. After a specified period the call is forwarded to "Secretary 2". The
line key of the "Secretary 2" flashes and it rings.

T Press the line key on the "Secretary 2" phone to answer
the call. The station answers. The "Secretary 2" direct
station selection key on the "Executive 1" phone illuminates.
If "Secretary 1" is busy, the call is forwarded immediately to "Secretary 2" if:
• a consultation call is being made or
• "Allow call waiting" is deactivated.
Second call
If "Secretary 1" receives a second call, this can be accepted, ignored, forwarded or rejected. Detailed information on this can be found from
page 68.
If the second call is ignored, it is forwarded to
"Secretary 2" after a certain period of time.
If the second call was answered, it can be forwarded using consultation or the direct station selection keys.

Connecting a call
If e. g. the "Secretary 1" answered a call, it can forward
the call using the direct station selection keys to the following telephones:
• Executive 1
• Executive 2
• Secretary 2.
The following examples show connections to
"Executive 1".

107

Making calls with multiple lines

Step by step
Connecting with consultation

S Press the DSS "Executive 1" key. "Executive 1" answers.
Announce the call.

\ or n or o Press the hang-up, loudspeaker or headset key.
You can also select "Complete Xfer" from the context ment.
Connecting without consultation

S Press the DSS "Executive 1" key. "Executive 1" does not
answer.

Complete transfer

Select and confirm the option shown in the pop-up
menu.

\ or n or o Press the hang-up, loudspeaker or headset key. The
"Executive 1" phone rings.

If "Executive 1" does not answer the call, a callback (see
also
page 72) will ensue after a configured time.
The "Executive 1" direct station selection key on
the "Secretary 1" phone illuminates.
Consultation without connecting

S Press the DSS "Executive 1" key. "Executive 1" answers.
Transferring is not wanted. The "Secretary 1" takes the
call back

Disconnect & return

Select and confirm the option shown in the pop-up
menu. The "Secretary 1" is reconnected with the caller.
Toggle, disconnect or conference
During a consultation call "Secretary 1" can toggle between "Executive 1" and the caller, can initiate a conference or disconnect one of the two call parties. More on
this subject can be found on pages
page 36 and
page 82.

108

Making calls with multiple lines

Step by step

DSS keys can be used
These keys are configured in such a way that every
phone can be reached by every phone in the group. The
DSS keys are also used for consultation calls.

S Press a team member’s DSS key. The relevant phone
rings and the party answers.

Using line overview
To view the status of the lines, change from the "My
phone" tab to the "Overview" tab on the phone screen
using the h key.
Overview
DSS:Executive 2

Line
Line busy

Executive 1

DSS:Executive 2 Line busy

Executive 2

DSS:Executive 2 Line busy

Secretary 2

DSS:Executive 1 Line forwarded
Shift key

Further information on the line status can be found on
page 31.
The "executive-secretary" team can be expanded with
line keys by the administrator. These lines keys however
have no influence on the behavior of the "executive-secretary" configuration.

109

Making calls with multiple lines

Step by step

Settings for MultiLine (keyset)
The details for each keyset line contain supplementary
information for the user. The following uneditable fields
are displayed:
• Address
– Displays the phone number for the line
• Ringtone on/off
– Shows whether the ringer is activated for this line
• Selection sequence
– Displays the priority of each line seizure when the
handset is lifted or the loudspeaker key for this
line is pressed

Displaying the line in the "Overview" tab
Specify here if the selected line should be displayed in
the "Overview" tab.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Keyset

Select and confirm the option shown.

Lines

Select and confirm the option shown.

Line 1

Select and confirm the required line (for example, line 1).

Allow in overview

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

110

Making calls with multiple lines

Step by step

Setting the time for a delayed ringer
Specify the length of time before a held call should be
signaled on a line.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Keyset

Select and confirm the option shown.

Lines

Select and confirm the option shown.

Line 1

Select and confirm the required line (for example, line 1).

Ring delay

Select and confirm the option shown.

j Enter and confirm a delay value.
Save & Exit

Select and confirm the option shown.
You can activate and deactivate the set delay time for all
line keys using a function key
page 56.

111

Making calls with multiple lines

Step by step

Configuring the "Overview" tab display
Specify here the sequence in which the individual lines
in the "Overview" tab should appear on the display.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Keyset

Select and confirm the option shown.

Overview

Select and confirm the option shown.
All lines that are displayed in the overview are listed.

Line 1

Select and confirm the required line (for example, line 1).
Select one of the following options from the context
menu to move an individual line:
• Move up
• Move down
• Move to top
• Move to bottom
or

Use FPK order

Select and confirm the option shown to arrange the
lines in the same sequence as the line keys
or

Add all lines

Select and confirm the option shown to display all line
keys in the overview.
The setting made for "Allow in overview"
( page 110) is disregarded here.

Save & Exit

112

Select and confirm the option shown.

Making calls with multiple lines

Step by step

Line preview
Prerequisite: You are already on a call on one line and a
further call rings on a secondary line. You have programmed a sensor key with the "Preview" function
page 50.
Preview for a call
Prerequisite: Your administrator has deactivated the
permanent preview function.

S Press the "Preview" sensor key. The key illuminates. The
preview function is temporarily activated.

T Press the flashing line key. A popup window opens and

you receive information about the caller. Press the line
key again to accept the call or wait until the popup closes itself after a specified period of time.
The preview function is switched off and has to be
switched on again for a further operation.
Permanent preview
Prerequisite: Your administrator has activated the permanent preview function.

S Press the "Preview" sensor key. This way the preview

for all lines with "preview mode" remains active until you
press the "Preview" sensor key again.
If the line preview has been deactivated, a call is
answered immediately on a line when the line
key is pressed, without first showing caller information.

113

Making calls with multiple lines

Step by step

Rollover for a line
Your administrator can determine how rollover calls are
to be signaled.

T Only the relevant line key blinks.
or

Z T You hear a special advisory tone via the currently acor

tive microphone and the corresponding line key blinks.

Z T The ringer melody set sounds briefly (approx.
or

3 seconds) via the loudspeaker and the corresponding
line key blinks.

Z T You hear a short notification tone
The ringer melody is not played in speakerphone
mode.

Z T k The telephone rings using the configured call signal, the
corresponding line key blinks, and a pop-up menu containing the available information is displayed.

114

Privacy/security

Step by step

Privacy/security
Deactivating the ringer
You can deactivate your ring tone if you do not want to
be disturbed by your phone ringing.

) Hold down the key shown.
The "Ringer off" icon appears in the status bar on the
idle display
page 27.

) Hold down the key once again to reactivate the ringer.
The icon disappears.

You can also switch the function on and off using the option in the idle menu.
Ringer off?

Select and confirm the option shown.
or
Deactivating the ring tone via sensor key
Prerequisite: The "Ringer off" sensor key must be programmed ( page 50).

S Press the "Ringer off“ sensor key
An incoming call is signaled by a single ring tone burst.

R Press the illuminated sensor key once more to deactivate the "Ringer off" function.

115

Privacy/security

Step by step

Do not disturb
If "Do not disturb" is activated, your telephone will not
ring. The caller hears the busy signal.
On multi-line telephones ( page 13) you can
only activate the "Do not disturb" function for
your primary line.
Prerequisite: A programmable key is assigned the
function "Do Not Disturb" (see
page 50). "Do not disturb" must be activated ( page 117).

Enabling do not disturb via a key
S Press the "Do not disturb" programmable key.
R Press the lit programmable key once more to deactivate
the "Do not disturb" function.

You can also use the programmable key to activate the "Do not disturb" function during a call or
deactivate it when an incoming call is being signaled.
or

Enabling do not disturb via the idle menu
Do not disturb on

Select and confirm the option shown in the idle menu.
The "Do not disturb" icon appears in the header.
or

Do not disturb off

116

Select and confirm the option shown in the idle menu.
The "Do not disturb" icon is deleted.

Privacy/security

Step by step

Allowing "Do not disturb"
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Incoming calls

Select and confirm the option shown.

Handling

Select and confirm the option shown.

Allow DND

Select and confirm the option shown.

Yes

Select and confirm the option shown.

Save & Exit

Select and confirm the option shown.

117

Privacy/security

Step by step

Security
User password
Your User password protects your individual configurations, including your language settings. You can also use
the User password to lock your telephone
page 121.
The Administrator may have configured the following settings:
• The password is deactivated: You do not have the
option of configuring user settings. The message
"Password is disabled" is displayed.
• The password is temporarily blocked: You do not
have the option of configuring user settings at this
time. The message "Password.suspended" is displayed.
• After initialling logging onto a user area, you may
have to replace the default password with a new
password.
• A password can have a predefined period of validity:
You will have to create a new password when the
period ends. The message "Change Password ({1}
days left)" will alert you to this at the appropriate
time. The message "Password has expired" appears
when the validity period is over. Confirm "Change
password" and change the password as described
in this section.
• If you repeatedly enter the wrong password (2 to 5
times), additional attempts are blocked. You can
make another attempt after a predefined time.
• It is possible that you will not be able to re-use a previously used password for a long time, so you will
have to create another "new password". The message "Password requires change" is displayed. This
does not affect deactivation of the user password
page 120.
• Your administrator can tell you about the rules for
what and how many characters can or must be used
in the password.
The preset password "000000" corresponds to a
blank password. In other words, the phone cannot be locked and the user menu is not password protected (see also
page 120).
z You can also change the user password via the Web interface
page 184.
118

Privacy/security

Step by step
N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Change and confirm User password.

Security

Select and confirm the option shown.

Change user password
Select and confirm the option shown.
Current password

Select and confirm the option shown.

j Enter the current password (at least six characters, text
entry, see

New user password

page 26) and confirm your entry.

Select and confirm the option shown.

j Enter a new password (at least six characters, text entry, see

Confirm new user password

page 26) and confirm your entry.

Select and confirm the option shown.

j Enter and confirm the new password once more.
Save & Exit

Select and confirm the option shown.

119

Privacy/security

Step by step
Deactivate user password
You can deactivate the phone’s password prompt if a
password has already been configured.
The deactivation of the password prompt does
not affect the Web interface
page 184 or
CTI applications that use a password prompt.
As long as the user password is deactivated, you
do not have access to user settings via the Web
interface.
If you deactivate the user password, you are not
able to lock the phone
page 121 and the user
menu is not password-protected.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Change and confirm User password.

Security

Select and confirm the option shown.

Change user password

Select and confirm the option shown.

Current password

Select and confirm the option shown.

j Enter the current password (at least six characters, text
entry, see

New user password

page 26) and confirm your entry.

Select and confirm the option shown.

j Enter six zeros ("000000") to deactivate the password.
Confirm entry (at least 6 characters, (text entry, see
page 26).

Confirm new user password

Select and confirm the option shown.

j Enter six zeros ("000000") and confirm.
Save & Exit

120

Select and confirm the option shown.

Privacy/security

Step by step

Phone locking
You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or
change your user settings unless they know your user
password.
Predefined numbers from the dial plan can still be dialed
when the phone is locked. For more information, contact your administrator.
If an emergency number has been entered on the
phone by administrator, "emergency call" is then offered
as an option on the display when the lock is activated.
You can also enter the emergency number via the keypad.
You can only lock the phone if you set a user
password ( page 118). The password for this
should not match the default "000000".
Check if necessary whether the telephone lock
function has been activated for you by administrator.
Activating the phone lock

( Hold down the key shown until "Phone lock: Confirm
locking the phone" appears.

Confirm lock

Confirm. The phone is locked.
or

N Press the key shown.
User

Select and confirm the option shown.

j Enter and confirm the User password.
Security

Select and confirm the option shown.

Phone lock

Select and confirm the option shown.

Phone lock

Select and confirm the option shown.

Yes

Select and confirm the option shown.

121

Privacy/security

Step by step
Save & Exit

Select and confirm the option shown. The phone is
locked.
If an emergency number has been entered on
the telephone by administrator, Emergency call
will be offered on the display once you have activated the phone lock. You can also dial the emergency number via the keypad.
Unlocking the phone
The following is displayed: Phone locked.
There are two options available for unlocking the phone:
• User unlock
• Admin entsperren

User unlock

Select and confirm if you know the user password. You
are prompted to enter the user password.
or

Admin unlock

Select and confirm if you only know the administrator
password. You are prompted to enter the administrator
password.

j User password or enter and confirm the administrator

password. The phone is unlocked if the password is correct.
If the telephone is locked, an emergency number
entered by administrator can be dialled using the
keypad or the option Emergency call.
If the telephone is locked repdial keys cannot be
used. This also applies if the emergency number
is saved on it.

122

Mobility

Step by step

Mobility
Prerequisite: Your phone is configured to support mobility by administrator. A DLS server is available in the
LAN and its address is entered in the phone.

Mobility scenarios
When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible:

Logging on and off at the same phone
•
•

Log on as a mobility user
Log off as a mobility user

page 124.
page 125.

Logging on and off at different phones
In these cases, administrator may have made the following settings:
• Log on at a remote phone with forced logon, when
the user is still logged on at that phone page 126.
• Delayed logon at a remote phone with forced logon,
when the user is still logged on at that phone and
the phone is busy
page 127.

123

Mobility

Step by step

Logging on and off at the same phone
Logging on to the phone
No other mobility user is logged on.
Logon via a key
If a sensor key is configured for Mobility .

S Press the "Mobility" sensor key.
or Logon via the context menu
Mobile logon

Select and confirm the option shown in the idle display
( page 30) context menu.
The Mobility logon dialog appears.

Mobility ID

You are prompted to enter your mobility ID.

j Enter and confirm Mobility ID, usually a telephone number.

Enter password

You are prompted to enter the password.

j Enter and confirm the user password.
The following messages appear on the display:
• Logging on mobile user
• Validating
• Registering
• Downloading user data
Once logon is complete, the "Mobility" program key
LED lights up and the mobility icon
appears in the
graphic display next to the mobile phone number.

124

Mobility

Step by step

Logging off from the phone
Prerequisite: You are logged on as a mobility user.
Logoff via key
If a program key is configured for Mobility.

R Press the "Mobility" program key.
or Logon via the context menu
Mobile logoff

Select and confirm the option shown in the idle display
context menu
page 30.

Mobile logoff

Is displayed. You briefly have the option to cancel the
logoff, otherwise the logoff process is launched.
In the graphic display, the following messages appear:
• Logging off mobile user
• Uploading user profile
• Registering
• Downloading user data
After you have logged off, the mobility icon
den.

is hid-

125

Mobility

Step by step

Logging on at different telephones
An attempted login is rejected if the user is already
logged on to another phone and "Logon with forced
logoff" is disabled for the mobility user.

Logging on with forced logoff at a remote
phone
If the user is already logged on at another phone and
the remote phone is busy, the logon is rejected.
If however, your administrator enabled "Forced logoff
during call" without setting a time, the system does not
consider whether or not the remote phone is busy.
Logon via a key
If a program key is configured for Mobility.

S Press the "Mobility" program key.
or Logon via the context menu
Mobile logon

Select and confirm page 30 the option shown in the
idle display context menu.

Mobility ID

You are prompted to enter your mobility ID.

j Enter and confirm Mobility ID, usually a telephone number.

Enter password

You are prompted to enter the password.

j Enter and confirm the user password.
The following mobility messages appear in the display:
• Validating
• Logging off elsewhere
• Registering
• Downloading user data
The logoff is simultaneously displayed on the remote
phone. Once logon is complete, the "Mobility" program
key LED lights up and the mobility icon appears in the
graphic display
.

126

Mobility

Step by step

Logging on with forced, delayed logoff at a
remote phone
If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout,
forced logoff does not occur until this timeout expires.
Logon via a key
If a program key is configured for Mobility.

S Press the "Mobility" program key.
or Logon via the context menu
Mobile logon

Select and confirm the option shown in the idle display
context menu
page 30.

Mobility ID

You are prompted to enter your mobility ID.

j Enter and confirm Mobility ID, usually a telephone number.

Enter password

You are prompted to enter the password.

j Enter and confirm the user password.
The following mobility messages appear in the display:
• Validating
• Logging off elsewhere
At the same time, the graphic display on the
busy remote phone shows "Forced logoff pending". After the set timeout, the active call is ended and remote logoff is performed.
•
•

Registering
Downloading user data

Once logon is complete, the "Mobility" program key
LED lights up and the mobility icon appears in the
graphic display
.

127

OpenScape Voice functions

Step by step

OpenScape Voice functions
The OpenScape Voice supports a number of functions
that you can activate and deactivate from your phone.
On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line.

Feature toggle key
You can pick a programmable sensor key and program it
as a feature toggle key for activating the "make line
busy" and "stop hunt" functions.
You can then use the programmable sensor key to activate or deactivate the relevant OpenScape Voice function on the server for this phone.
You can only program first-level programmable sensor
keys because those linked to LEDs are used to display
function status as either on (LED on) or off (LED off).
The LED indicates the status of the function on the
server and can therefore change without any of the programmable sensor keys being pressed.
Example:
Switching between "Line busy" and "Line free" (see also
page 135).
Prerequisite: Your administrator configured a programmable sensor key with the function "Busy" ("make line
busy" for the hunt group)
page 54.

S Press the programmable sensor key – the key lights up.
R Press the illuminated programmable sensor key once
again to release the line - the keys stops illuminating.

128

OpenScape Voice functions

Step by step

Making anonymous calls
Your administrator decides whether or not your caller ID
(name and phone number) is displayed on a called party’s station. Anonymous calling is when your data is
not transmitted. The settings configured can be deactivated, however, for specific calls.
•
•

If your caller ID is transmitted: your caller ID is
displayed.
If your caller ID is suppressed: "unknown" is
displayed.

Deactivating
If your administrator permanently activated anonymous calling for your phone, you can deactivate this
setting as follows:

^ Lift the handset.
j Enter the code (see the table of codes

page 148) to

transmit the caller information.

Z You hear a confirmation tone.

Activating
If your administrator activated caller ID transmission for
your phone, you can deactivate this setting as follows:

^ Lift the handset.
j Enter the code (see the table of codes

page 148) to

suppress the caller ID.

Z Wait until you hear the confirmation tone.
Caller ID transfer is suppressed. "Private/Anonymous"
appears on the called party’s display instead of the caller ID.

129

OpenScape Voice functions

Step by step

Temporarily activating anonymous calling for
the next call
If your administrator activated caller ID transmission for
your phone, you can deactivate this setting for the next
call as follows:

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Z Wait until you hear the confirmation tone.
j Dial the phone number of the party you want to contact.
Caller ID transmission is reactivated after this call.

Temporarily deactivating anonymous calling
for the next call
If your administrator suppressed caller ID transmission
for your phone, you can enable this setting for the next
call as follows:

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Z Wait until you hear the confirmation tone.
j Dial the phone number of the party you want to contact.
When you end this call, caller ID transmission is suppressed once again for the next call.

130

OpenScape Voice functions

Step by step

Creating a list for selective calls
For call acceptance
You can create a list of the phone numbers from which
you are willing to accept calls (also known as a selection
list). Your administrator knows how long this list may be
in the OpenScape Voice used on site in your facility.
A connection is set up if a caller’s phone number matches a number in the selection list. If there is a match:
• the caller receives a message that the party refuses
to accept any calls with this number,
or •

the call is forwarded to an external phone number.

Contact your administrator for information on how your
OpenScape Voice is configured on site.

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Various announcements deliver the following information:
• the name of the feature (selective call acceptance)
• the current status (active or inactive)
• the current scope of the selection list.
These announcements are followed by verbal user
prompts that let you:
• add entries to the selection list
• delete entries in the selection list
• check the selection list
• activate or deactivate the function.

131

OpenScape Voice functions

Step by step

For call rejection
As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom
you are not willing to accept calls. Your administrator
knows how long this list may be in the OpenScape
Voice used on site in your facility.
A call is not connected if the caller’s phone number
matches a number in the selection list; the caller is notified that the called party rejects calls from this number. If the caller’s number is not in the selection list, the
call is to you as usual.

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Various announcements deliver the following information:
• the name of the feature (selective call rejection)
• the current status (active or inactive)
• the current scope of the selection list.
These announcements are followed by verbal user
prompts that let you:
• add entries to the selection list
• delete entries in the selection list
• check the selection list
• activate or deactivate the function.

132

OpenScape Voice functions

Step by step

Anonymous calls
Rejecting
You can reject all calls from parties that activated a data
protection feature (for example, caller ID suppression)
to prevent their phone number from being transmitted.
In this case, you are not informed that a call was rejected.

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Accepting
You can also accept calls from parties that activated a
data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted.

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

133

OpenScape Voice functions

Step by step

Using abbreviated dialing
Abbreviated dialing gives you access to a central list of
frequently dialed phone numbers.
You can dial a specific phone number by simply entering
a digit string. As these are three-digit numbers, you can
store up to 1000 phone numbers. This list is stored centrally and managed by your administrator.

^ Lift the handset.
j Enter the code (see the table of codes

page 148) followed by a number between 0 and 999 for the phone
number you want to dial.
The number is automatically dialed.

Call tracing
You can request automatic tracing of the last received
internal call. This is particularly suitable for identifying
malicious, irritating or troublesome calls.

^ Lift the handset.
j Enter the code (see the table of codes

page 148).
The phone number is determined. Ask your administrator for the result.

134

OpenScape Voice functions

Step by step

Hunt group functions
To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group
page 22
and/or a hunt group.
Your administrator can incorporate multiple telephones in
a hunt group. If your telephone is assigned to a hunt
group, OpenScape Voice forwards calls for the members
of your group in accordance with specific rules defined by
your administrator. Hunt groups are a simple solution for
distributing calls to a group of telephones.
If you want another member of the group to pick up an
incoming call, you can set your telephone to signal the
busy status for your line to the other members of the
hunt group. Hunt group calls will then no longer be forwarded to your telephone.
This feature can also be configured using the programmable feature toggle key
page 128.

Making a line busy
This prevents this line being used for calls in a hunt
group.
Activating

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Z Wait until you hear the confirmation tone.
Deactivating
Make the line free once more for the hunt group.

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Z Wait until you hear the confirmation tone.

135

OpenScape Voice functions

Step by step

Marking the last line in the hunt group chain
Sets the "stop hunt" line in the hunt group chain. The
system will stop looking for a free line in the hunt group
chain after it reaches this line.
Activating

^ Lift the handset.
j Enter the code (see the table of codes

page 148).

Z Wait until you hear the confirmation tone.
Deactivating
Unmark the line as the end of the hunt group chain.

^ Lift the handset.
j Enter the code (see the table of codes
Z Wait until you hear the confirmation tone.

136

page 148).

OpenScape Voice functions

Step by step

Reachability
You can make either serial calls or simultaneous calls on
several sites. The features for this are
• Serial call
• Parallel call
Prerequisite: The administrator has configured the respective feature for your main number in OpenScape
Voice.

Serial call
Managing number lists/activating serial call
Before the serial call number can be activated, a serial
call list much be created. This can be prepared either by
administrator or you can create it yourself later. Up to
six numbers can be entered in the list for sites on which
incoming calls including your main number should be
signaled sequentially. Each number can consist of up to
30 digits.

^ Lift the handset.
j Enter the code for the edit mode (see code table
page 148).

The edit mode opens and you hear an announcement
with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the serial call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are
already entered in the list)
• Call up the numbers currently entered in the list.
• Add or delete numbers
• Repeat the options in edit mode
If the serial call list is still empty, you are prompted to
enter numbers in the list. As soon as you have entered
a valid number, the serial call can be activated.
If the serial call is activated, incoming calls are first routed to your phone. If you do not answer within the timeframe defined by the administrator, the next destination
phone rings for the configured period of time. The caller

137

OpenScape Voice functions

Step by step
is informed that the call is being routed to another station. The connection is established with the first phone
that accepts the call.
If the call is not answered by any phone, it is forwarded
to the configured forwarding destination (on no reply) or
to a "rejection announcement".

Parallel call
Managing number lists/activating parallel call
Before the parallel call feature can be activated, a parallel call list must be created. This can be prepared either
by administrator or you can create it yourself later. Up to
six numbers can be entered in the list for sites on which
incoming calls including your main number should be
signaled sequentially. Each number can consist of up to
30 digits.

^ Lift the handset.
j Enter the code for the edit mode (see code table
page 148).

The edit mode opens and you hear an announcement
with the following information:
• Feature name
• Current status (active/inactive)
• Number of numbers currently on the parallel call list
You are prompted to do one of the following:
• Activate/deactivate the feature (only if numbers are
already entered in the list)
• Call up the numbers currently entered in the list.
• Add or delete numbers
• Repeat the options in edit mode
If the parallel call list is still empty, you are prompted to
enter numbers in the list. As soon as you have entered
a valid number, the parallel call can be activated.
If the parallel call is activated, incoming calls are routed
to your phone and all other destination phones in the
parallel call list. The connection is established with the
first phone that accepts the call.
If the call is not answered by any phone, it is forwarded
to the configured forwarding destination (on no reply) or
to a "rejection announcement".

138

OpenScape Voice functions

Step by step
Activating/deactivating parallel call via code
You can activate/deactivate the parallel call without having to change to edit mode.
Prerequisite: You have already entered numbers in the
parallel call list.

^ Lift the handset.
j Enter the code to activate or deactivate the parallel call
(see code table

page 148).

139

OpenScape Voice functions

Step by step

Parking a call
If you have answered a call for a colleague and cannot
forward it to him, you can park the call.

Call park
[ You are conducting the call. Let the other party know,
e.g. that you are trying to connect him.

j Enter the code for parking followed by a line number
(see code table

page 148).

You receive a confirmation tone. The caller hears a waiting melody.

] Replace the handset
Tell your colleague that a call for him is parked and give
him the line number.

Unparking
To unpark the call, your colleague must proceed as follows:

^ Lift the handset.
j Enter the unparking code (see code table

page 148).

He is prompted to enter a line number.

j Enter the specified line number.
[ Your colleague is now connected with the waiting caller.

140

OpenScape Voice functions

Step by step

Silent Monitoring
If this function has been configured by administrator
and enabled for the destination phone, you can join an
active call of an internal station and listen in unnoticed
(muted) or with the knowledge of the target station (active).

Active silent monitoring
Station A and B are on a call. You want to listen to the
call but so that Station B does not notice but so that you
can still talk to Station A.
Your phone

internal station A

internal or external station B
•
•
•

You can hear and talk to station A.
You can hear station B but cannot talk to him because he cannot hear you.
Station A and B can hear and speak to each other.

^ Lift the handset.
j Enter the code for active silent monitoring and the destination number (see code table
page 148). You are
connected to the call and can listen. If necessary notify
station A.

] End the silent monitoring unnoticed by replacing the
handset.

141

OpenScape Voice functions

Step by step

Muted silent monitoring
Station A and B are on a call. You want to monitor a call
but so that neither station notices.
Your phone

internal station A

internal or external station B
•
•
•

You can hear station A but cannot talk to him because he cannot hear you
You can hear station B but cannot talk to him because he cannot hear you.
Station A and B can hear and speak to each other

^ Lift the handset.
j Enter the code for active silent monitoring and the destination number (see code table
page 148). You are
connected to the call and can listen.

] End the silent monitoring unnoticed by replacing the
handset.

142

OpenScape Voice functions

Step by step

One-way Intercom and Two-way Intercom function
With One-way Intercom or Two-way Intercom, the loudspeaker or speakerphone function of a destination
phone is activated automatically when the connection is
established. Use of these functions is conceivable
for example between an executive and secretary or between a doctor and receptionist.
Possible functions include:
• One-way Intercom
– with variable input of member number
– to a saved member number
• Two-way Intercom
– with variable input of member number
– to a saved member number
Prerequisites:
• The team member belongs to the same collective
group as you and has likewise been assigned a
member number.
• The team member's phone has a loudspeaker (Oneway Intercom) and/or a speakerphone function
(Two-way Intercom).
• Automatic answering is activated for the team
member.
• The team member's phone is idle.
• The member numbers of the callers are known for
the One-way Intercom and Two-way Intercom functions.
You can cancel One-way Intercom or Two-way Intercom
by replacing the handset or – during a consultation – resume the held call.
Two-way Intercom connections can be established
from the following states:
• In idle status
• During manual call holding
• In a consultation
Functions such as "call forwarding" or "do-not-disturb" are temporarily disabled on the destination
caller's phone by the One-way Intercom and
Two-way Intercom functions.

143

OpenScape Voice functions

Step by step

One-way Intercom
From your phone, you can directly call any team member whose telephone has a loudspeaker.
One-way Intercom with variable input of member
number

^ Lift the handset.
j Enter the code for One-way Intercom (see code table

page 148) followed by the one or two-digit member
number of the respective team member.

Z As soon as the connection has been established, you

will hear a confirmation tone and can speak to the other
party via the loudspeaker.

] To end the call, simply hang up.
One-way Intercom to a saved member number
Prerequisite: The code for One-way Intercom and the
member number are programmed on a sensor key.

S Press the programmed sensor key. A connection to that
member's loudspeaker will immediately be established: You can speak to the destination caller via your
speakerphone.

Two-way Intercom
From your phone, you can directly call any team member whose telephone has a speakerphone function. The
loudspeaker and microphone of the destination phone
are switched on automatically.
Two-way Intercom with variable input of member
number

n Press the key to use your speakerphone function.
j Enter the code for Two-way Intercom (see code table

page 148) followed by the one or two-digit member
number of the respective team member.

Z As soon as the connection has been established, you

will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.

144

OpenScape Voice functions

Step by step
Two-way Intercom to a saved member number
Prerequisite: The code for Two-way Intercom and the
member number are programmed on a sensor key.

S Press the programmed sensor key. A connection to the
team member is established immediately and your
speakerphone function will be switched on.

Z As soon as the connection has been established, you

will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.

Announcing the local phone number
You can use this function in order, for example, to identify the phone number of a phone in a conference room
if it is not indicated on the display.

^ Lift the handset.
j Enter the code for "Announcing the local phone number" (see code table
announced.

page 148). The phone number is

] Then hang up.

145

OpenScape Voice functions

Step by step

Dialling the last caller
You can retrieve and dial the phone number of the last
answered or dialled caller. The following two functions
could be used alternatively if you have disabled the call
journal
page 94.

Retrieving and dialling the last answered
caller
The following phone numbers can be saved for retrieval:
• The last answered call
• The last missed call
• The last picked up call (group call)

^ Lift the handset.
j Enter the code for dialling the last answered caller (see
code table
page 148). The phone number is dialled
and the connection is established.

Retrieving and dialling the phone number of
the last caller dialled
Instead, you can also use the normal redial functions of
your phone as usual.

^ Lift the handset.
j Enter the code for dialling the last caller dialled (see

code table
page 148). The phone number is dialled
and the connection is established.

146

OpenScape Voice functions

Step by step

Picking up out-of-hours calls
If your switchboard is no longer attended after a certain
time, an out-of-hours call function can be configured on
one or more phones for this period.
For example, if you hear one of the phones that has an
out-of-hours call function configured ringing when the
office is closed, you can pick up the call early from your
phone.
You can also forward your phone to the phone with the
out-of-hours call function before leaving the office so
that colleagues who have not yet left can pick up calls
for you.

^ Lift the handset.
j Enter the code (see code table

page 148) for the outof-hours call pickup in order to pick up the ringing call.
You can also configure a key for picking up out-ofhours calls.

147

OpenScape Voice functions

Code table for OpenScape Voice functions
Ask your administrator to enter the latest codes in the following table. Print
this page as an overview.
Function

148

Code

Description

Making anonymous calls off

page 129

Making anonymous calls on

page 129

Making anonymous calls temporarily on

page 130

Making anonymous calls temporarily off

page 130

List for selective call acceptance

page 131

List for selective call rejection

page 132

Rejecting anonymous calls

page 133

Accepting anonymous calls

page 133

Using abbreviated dialing

page 134

Call tracing

page 134

Making a line busy on

page 135

Making a line busy off

page 135

End of hunt group chain on

page 136

End of hunt group chain off

page 136

Edit mode for serial call

page 137

Edit mode for parallel call

page 138

Activating a parallel call

page 139

Deactivating a parallel call

page 139

Parking a call

page 140

Unparking a call

page 140

Active silent monitoring

page 141

Muted silent monitoring

page 142

One-way Intercom

page 144

Two-way Intercom

page 144

Announcing the local phone number

page 145

Last answered caller

page 146

Last dialled caller

page 146

Picking up out-of-hours calls

page 147

Individual phone configuration

Step by step

Individual phone configuration
Display
Adjusting the display to a comfortable
reading angle
You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.

Setting contrast
The display has six contrast levels that you can set according to your light conditions.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Phone

Select and confirm the option shown.

Display

Select and confirm the option shown.

Contrast

Select and confirm the option shown.

gh Set and confirm the contrast.
Save & Exit

Confirm.

149

Individual phone configuration

Step by step

Adjusting the brightness
The display has seven contrast levels that you can set
according to your light conditions.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec. j Enter and confirm the User password.

Phone

Select and confirm the option shown.

Display

Select and confirm the option shown.

Brightness

Select and confirm the option shown.

gh Set and confirm the contrast.
Save & Exit

150

Confirm.

Individual phone configuration

Step by step

Backlight time
You can have the background lighting switch off automatically after a time defined by you.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec. j Enter and confirm the User password.

Phone

Select and confirm the option shown.

Energy saving

Select and confirm the option shown.

Backlight time

Select and confirm the option shown.
The following time options are available to you:
• 1 minute
• 5 minutes
• 30 Minuten
• 60 minutes
• 2 hours
• 4 hours
• 8 hours
The default setting is 1 minute.

gh Set and confirm the time.
Save & Exit

Confirm the option shown.

151

Individual phone configuration

Step by step

Contrast for the OpenStage Key Module
If an OpenStage Key Module is connected to your
OpenStage 40, you can set contrast for it.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Phone

Select and confirm the option shown.

Display

Select and confirm the option shown.

Key mod. contrast

Select and confirm the option shown.

gh Set and confirm the contrast.
Save & Exit

152

Confirm.

Individual phone configuration

Step by step

Date and time
You can set the date and time display here if necessary.
z You can also configure these settings via the Web interface
page 184.

Setting the time
N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Date and time

Select and confirm the option shown.

Time

Select and confirm the option shown.

j Enter and confirm the time.
Save & Exit

Confirm.

Setting the date
N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Date and time

Select and confirm the option shown.

Date

Select and confirm the option shown.

j Enter and confirm the date.
Save & Exit

Confirm.
153

Individual phone configuration

Step by step

Setting daylight saving time
Prerequisite: Auto DST is deactivated

page 155.

z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Date and time

Select and confirm the option shown.

Daylight saving

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Confirm.
Setting the difference between daylight saving and
standard time
Prerequisite: Auto DST is deactivated

page 155.

Enter the difference to be used for daylight saving time.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Date and time

154

Select and confirm the option shown.

Individual phone configuration

Step by step
Difference (mins)

Select and confirm the option shown.

j Enter and confirm the difference between daylight and
standard time in minutes.

Save & Exit

Confirm.

Automatic daylight saving time
The Auto DST setting (automatic time-update) is provided for information purposes and can only be changed
by your administrator.
z You can also access this information via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the user password.

Date and time?

Select and confirm the option shown.
Daylight saving time must be manually set if a No is entered for Auto DST
page 154.

155

Individual phone configuration

Step by step

Time display format
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Locality

Select and confirm the option shown.

Time format

Select and confirm the option shown.

24 hour

Select and confirm the time format (12- or 24-hour display) in the context menu.

Save & Exit

Confirm.

Date display format
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Locality

Select and confirm the option shown.

Date format

Select and confirm the option shown.

dd/mm/yyy

Select and confirm the format you want.

Save & Exit

Confirm.

156

Individual phone configuration

Step by step

Audio
Volumes
Use this selection to set the following volumes:
• Loudspeaker
• Ringer
• Handset
• Headset
• Handsfree
• Rollover
Example: Handset

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Audio

Select and confirm the option shown.

Volumes

Select and confirm the option shown.

Handset

Select and confirm the volume you want to adjust (for
example, "Handset").

gh Set and confirm the volume.
An acoustic sample of the current volume is output via
audio feedback when you adjust the volume.
Save & Exit

Confirm.

157

Individual phone configuration

Step by step

Settings
Room character
To ensure that the other party can hear you properly in
speakerphone mode, you can adjust the phone to the
room acoustics by choosing one of the following room
character conditions: "Normal", "Echoing", "Muffled" .
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Audio

Select and confirm the option shown.

Settings

Select and confirm the option shown.

Room character

Select and confirm the option shown.

Normal

Select and confirm the room character in the context
menu (for example, "Normal") (z
page 186).

Save & Exit

Confirm.
Ringtone
If your administrator has loaded suitable files to the
phone, you can select a realtone file in *.mp3 or *.wav
format for the ringer tone. If no individual audio files are
available the "pattern" ringtone is preset.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.

158

Individual phone configuration

Step by step
if nec.j Enter and confirm the user password.
Audio

Select and confirm the option shown.

Settings?

Select and confirm the option shown.

Ringer file

Select and confirm the option shown.

ABC.wav

Select and confirm the required ringer file1 or "pattern."
You will immediately hear the associated ringer melody.
Confirm current ringtone file.

Save & Exit

Confirm the selected ringtone to use it or try a different
ringtone.
Pattern melody
z You can also configure this setting via the Web interface
page 184.
Prerequisite: You have choosen the "pattern" ringtone,
see
page 158.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Audio

Select and confirm the option shown.

Settings

Select and confirm the option shown.

Ringer melody

Select and confirm the option shown.

Select the required pattern melody[1] between 1 and 8
(e. g. 4). You will immediately hear the corresponding
Ringer melody. Confirm the selected Ringer melody.

Save & Exit

Select and confirm the option shown.

1. The phone displays the current setting.

159

Individual phone configuration

Step by step
Pattern sequence
z You can also configure this setting via the Web interface
page 184.
Prerequisite: You have choosen the "pattern" ringtone,
see
page 158.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.

Audio

Select and confirm the option shown.

Settings

Select and confirm the option shown.

Ringer tone sequence

Select and confirm the option shown.

Select your desired Ringer tone sequence between 1
and 3 (e. g. 2) You immediately hear the set Ringer melody with the chosen Ringer tone sequence. Confirm
the selected setting.

Save & Exit

Select and confirm the option shown.

160

Individual phone configuration

Step by step
Country setting for speakerphone mode
Enter the country setting you prefer for speakerphone
mode here (see
page 19).
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Audio

Select and confirm the option shown.

Settings

Select and confirm the option shown.

Open listening

Select and confirm the option shown.

Standard mode

Select and confirm the setting you want in the context
menu ("Standard mode" or "US mode.

Save & Exit

Confirm.

161

Individual phone configuration

Step by step
Setting headset port use
Here you set whether you are using a wired or cordless
DECT headset.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Confirm.
if nec.j Enter and confirm the user password.

Audio

Select and confirm the option shown.

Settings

Select and confirm the option shown.

Headset socket

Select the option shown.

Wired headset?

From the following setting[1] select and confirm the option shown in the context menu.
• Wired headset
• Cordless headset
• Conference unit

Save & Exit

Select and confirm the option shown.

1. The phone displays the current setting.

162

Individual phone configuration

Step by step

Tone and indication with an unsecured voice
connection
Use this option to activate an alerting tone that you hear
when a secure voice connection with the party you are
currently talking to ceases to be secure. The message
"Nonsecure connection" also appears.
Prerequisite: Secure connection setup is the preference set by your administrator.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Connected calls

Select and confirm the option shown.

Secure call alert

Select and confirm the option shown.

Yes

Select and confirm the option shown in the context
menu.

Save & Exit

Select and confirm the option shown.

163

Individual phone configuration

Step by step

Key click
You can configure whether a key click should be audible
when a key is pressed. You can also decide whether
this should apply for all keys or only for the keys on the
keypad. In addition, you can adjust the click volume or
disable the sound.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec. j Enter and confirm the User password.

Phone

Select and confirm the option shown.

Key click

Select and confirm the option shown.
Adjusting the volume for the Key click

Volume

Select and confirm the option shown.

Medium

For instance, select and confirm a medium volume
level. You can also select one of the following three
options:
• Low
• High
• Off (for no click)
Key selection

Keys

Select and confirm the option shown.

Keypad only

Select and confirm if the setting is only to apply for the
character input keys.
or

All keys

Select and confirm the option shown.

Save & Exit

Confirm the option shown.

164

Individual phone configuration

Step by step

Setting the language and country
Selecting a language
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Locality?

Select and confirm the option shown.

Speech?

Select and confirm the option shown.

Deutsch

Select and confirm the language[1] in the context menu.

Save & Exit

Confirm.

1. The phone displays the current setting.

165

Individual phone configuration

Step by step
You may choose from the following languages:
1. Bahasa Indonesia
2. Bahasa Malaysia
3. Brasileiro
4. Català
5. Ceština
6. Dansk
7. Deutsch
8. Eesti keel
9. English
10. English(US)
11. Español
12. Français
13. Hrvatski
14. Italiano
15. Latviešu Valoda
16. Lietuvių Kalba
17. Magyar
18. Nederlands
19. Norsk
20. Polski
21. Português
22. Română
23. Slovenčina
24. Slovenski Jezik
25. Srpski Jezik
26. Suomi
27. Svenska
28. Türkçe
29.
30.
31.
32. Русски
33.
34.
35.

166

Individual phone configuration

Step by step

Country-specific setting
Adapt your phone settings to suit the country-specific
conditions (for example, transmission parameters).
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Locality

Select and confirm the option shown.

Country

Select and confirm the option shown.

Germany

Select and confirm the country [1] in the context menu.

Save & Exit

Confirm.
You may choose from the following countries:
1. Argentinien
2. Australia
3. Austria
4. Belgium
5. Brazil
6. Canada
7. China
8. Chile
9. Croatia
10. Czech Republic
11. Denmark
12. Finland
13. France
14. Germany
15. Hungary
16. India
17. Ireland
18. Italy
19. Japan

AR
AT
AU
BE
BR
CA
CN
CL
HR
CZ
DK
FI
FR
DE
HU
IN
IE
IT
JP

20. Luxembourg
LU
21. Mexico
MX
22. Netherlands
NL
23. New Zealand
NZ
24. Norway
NO
25. Poland
PL
26. Portugal
PT
27. Russian FederationRU
28. Singapore
SG
29. Slovakia
SK
30. South Africa
ZA
31. Spain
ES
32. Sweden
SE
33. Switzerland
CH
34. Thailand
TH
35. Turkey
TR
36. United Kingdom GB
37. United States
US
38. Vietnam
VN

1. The phone displays the current setting.

167

Individual phone configuration

Step by step

Context menu
After a connection is set up, a context menu appears
with dependent functions. You can activate/deactivate
the automatic display and can also set how long the
context menu should be displayed.
z You can also configure this setting via the Web interface
page 184.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the User password.

Configuration

Select and confirm the option shown.

Context menu

Select and confirm the option shown.

Activating/deactivating automatic menu
display
Automatic menu...

Select and confirm the option shown.

Yes

In the context menu select and confirm to activate automatic menu display.

Save & Exit

Select and confirm the option shown.

Setting the display time
Display time

Select and confirm the option shown.

In the context menu select and confirm a value from the
following options:
5
10
20
30
60
120
Unlimited display

Save & Exit
168

Select and confirm the option shown.

Individual phone configuration

Step by step

Network information
This information overview in the user area of the service
menu provides you with information about the IP address or name of the phone and the HTML address of
the web-interface. It also provides real-time data about
the network activity of the phone.

N Press the key shown.
Settings

Select and confirm the option shown.

User

Select and confirm the option shown.
if nec.j Enter and confirm the user password.

Network information

Select and confirm for the following overview:
Network information
Options: Exitg
IP address: 192.168.1.9
[WBM URL http://192.168.1.
DNS domain: opera.local
LAN RX:
LAN TX:
PC RX:
PC TX:
LAN autonegotiated: Yes
LAN information: 100 Mbps full
PC autonegotiated: Yes
PC information: Link down
IP Address: Displays the IP address or name which was
assigned to the phone.
WBM URL: HTTP address of the Web interface. This
address is specified in the Internet browser and is used
to call the Web interface of the phone in the browser.
DNS domain: The administrator can also assign the
phone to the IP address of a DNS domain
(for example, http://my-openStage.phone/).

169

Individual phone configuration

Step by step

Resetting user data
The following user-specific settings changed via the
phone menu or the Web interface can be reset to factory settings.
• Display contrast
• Language setting
• Audio settings
– Volumes
– Settings
• Call lists
– All entries are deleted
• Programmable keys
– All personalized programming is deleted (see also
page 57).
Attention: All data is reset without a warning tone.

Initiating the reset
N Press the key shown.
Settings

Select and confirm the option shown.

User

Confirm.
if nec. j Enter and confirm the user password.

Reset

Select and confirm the option shown.

Reset all user data

Select and confirm "Reset all user data." The user data
is reset to factory settings.

170

Call recording

Step by step

Call recording
A central voice recorder is installed in the network for
recording calls to which your telephone connects in
order to record the current voice traffic. The recorder
records the entire voice flow of two or more
participants.
You should configure a recording button in order to
simplify handling of manual call recording page 50. It
is assumed in the description below that a
corresponding key has been configured.

Recording modes
The administrator can configure the following operating
modes for call recording:
• Manual
• AutoStart
• All Calls
• Disabled
The following settings are possible to audibly signal the
recording:
• Repeated
• Single Shot
• Off
Check with your administrator as to which settings
were made for your phone.
Mode: ALL CALLS:
The telephone starts and stops the recorder
automatically in order to ensure that all calls are being
recorded.
Mode: MANUAL
You decide when the recorder is started and stopped or
paused. If the recorder is switched on, all further calls
will be recorded. If you pause the recorder then nothing
will be recorded. If there are no calls, then the recorder
likewise pauses.
Mode: AUTOSTART
The telephone starts the recorder automatically. You
can stop or pause the recorder yourself however and
restart it. If a call has already been recorded, new
171

Call recording

Step by step
incoming and outgoing calls will also be recorded. If you
pause the recorder during a call, special calls such as
consultation calls, call pickups and second calls will not
be recorded as long as the recorder is paused. If the
telephone reverts to idle status, the AutoStart process
is set up again for the next call.

Explanations of recording
Recordable calls
A recordable call is any call that has a call connection
status on the telephone. This can be any incoming or
outgoing call. It is immaterial here whether a call is set
up directly via the telephone or via an application.
• Outgoing
• Incoming
• Consultation
• Pickup
• Reconnect
• Second call
• Connected call
• Conference1
• Automatic call acceptance
• Secured or unsecured line

Non-recordable calls
•

172

•

Outgoing calls that have not yet reached full
connection status, such as a ringing call.
Calls on hold

Server-based conference only

Call recording

Step by step

Enhanced functions:
1. A conference1 can be set up or cleared down during
recording.
2. A consultation can be performed during recording.
3. Call transfer is also available during recording.
4. A second call can be accepted during recording.

The following features are not supported:
1. Playing back recordings over the telephone.
2. Deleting recordings over the telephone.
3. Functions for editing recordings over the telephone.

Recording tips
You will receive the following advisories while a call is
being recorded:
• The recording symbol | on the display
(permanent)
• Beep (repeated at intervals for you and your call
partner)
• Beep (single at the start of recording for you and
your call partner)
The audible advisory can also be switched off. Please
check with the relevant administrator.

Multiline
In terms of call recording, no distinction is made
between multiline and singleline. If recording has
started, recording is performed, otherwise not. The
recording status of a line persists as long as calls are
connected to this line.
For example, if line A is being recorded (initiated
manually) and you switch to line B or line A is placed on
manual hold and you switch to line B, the recording is
ended and a partial recording saved.
If you disable recording for the call on line B (mode =
manual or auto start) and switch back to line A, the
recording for line A is not started again.
The modes mentioned (All Calls, AutoStart or Manual)
refer to the telephone and are therefore the same for all
lines.
1.

Server-based conference only

173

Call recording

Step by step

Recording conversations
Using the call recording feature
The recording function can be used in a similar way to a
recorder, for example for recording music. The recorder
can be:
• switched on (standby .)
• switched off or stopped (~)
• started (/)
• paused (@)
The symbols used here by way of example can be found
on practically any hardware and software recorder.

Automatic call recording
This is the simplest mode. If you have accepted a call or
called a subscriber and the subscriber answers, the call
is recorded automatically. Refer to page 172 to check
which calls this can be.
As soon as the recording starts, you will see the
recording symbol | and hear a beep (see also
page 172).
You cannot pause the recording manually in this mode.

174

Call recording

Step by step

Manual call recording
Activating or deactivating call recording when the
telephone is in idle mode.
Prerequisite: Manual mode is selected. The recording
button is configured and indicates the status.
Recording on

Select the option shown in the telephone's context
menu to enable the option.

Recording off

or disable the option.
or

S Press the recording button to enable the option - the
LED key lights up.

R or press the key shown to disable the option - the LED
extinguishes.

The recording button also indicates the status change if
you activated or deactivated call recording via the
context menu.

Call recording with AutoStart
Standby mode is activated in principle in idle mode. The
recording button LED lights up. You cannot switch off
the recorder. As soon as a call is set up, call recording
starts automatically.

^ Lift the handset.
or

n Press the key shown.
[ The station answers. You hear a beep, the recording

symbol | is shown on the display and the recording
button LED remains lighting. The call is now being
recorded (see also
page 172)

You can pause the recording at any time and continue it
again.

] or n If you end the call, the AutoStart process is set up again
for the next call.

175

Call recording

Step by step

Controlling call recording
Starting call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected.
You are conducting a call. Recording has not started.
The recording button LED is not lighting.

[ You are conducting a call (see also

page 172).

S Press the recording button to start the recording - the
LED key lights up.

You hear a beep and the recording symbol | is shown
on the display. The call is now being recorded (see also
page 172)
Pausing call recording manually during a call
Prerequisite: Manual mode or AutoStart is selected.
You are conducting a call. Recording has started. The
recording button LED lights up.

[ You are conducting a call (see also

page 172).

R Press the recording button to pause the recording - the

LED extinguishes and the recording symbol | on the
display disappears.
You can start the recording again at any time, for
example to continue recording the current call.
Ending call recording automatically
Prerequisite: You are conducting a call. Recording has
started. The recording button LED lights up.

] or n The recording is ended automatically as soon as the call

is terminated or if the call status changes so that the call
is no longer being recorded - for example if a line is
placed on manual hold and another line is seized
(Multiline).
The LED extinguishes and the recording symbol | on
the display disappears.

176

Call recording

Step by step

Consultation during call recording
Prerequisite: You are conducting a call. Recording has
started. The recording button LED is lighting.
You initiate a consultation – your main call is placed on
hold as a result while the consultation is being
performed.

j The recording is paused while you initiate the

consultation. The recording symbol | on the display
disappears.

[ If the consultation partner answers, the consultation
call is recorded. You hear a beep and the recording
symbol | is shown on the display again.

You can now terminate the consultation call or for
example switch back to the first call party (alternate)
while the consultation call is placed on hold.

Second call during call recording
Prerequisite: You are conducting a call. Recording has
started. The recording button LED is lighting.

[ You are conducting a call. You hear a beep and the

recording symbol | is shown on the display. The call
is now being recorded.
A second call party camps on

page 68.

In the pop-up menu:
Accept

Select and confirm the option shown.
You are connected with the second party. You hear a
beep and the recording symbol | is shown in the line
for the second call – this call is now being recorded. The
first party is placed on hold.

177

Call recording

Step by step

Call recording while alternating
Prerequisite: You have an active or held consultation or
second call. Recording has started. The recording
button LED is lighting.

[ You are connected with the second party. You hear a

beep and the recording symbol | is shown in the line
for the second call.

Alternate

Select and confirm the option shown in the context
menu for this connection.

[ You are switched to the main call. You hear a beep and
the recording symbol | is shown in the line for the
main call – this call is now being recorded.

You can pause and restart the recording at any time in
manual and auto start modes.

Your call is paused and reconnected during
the recording.
Prerequisite: You are conducting a call that is being
recorded.

Z Your call partner has placed the call on hold. You hear

the music on hold. The recording is paused and the
recording symbol | has disappeared from the display.

[ Your call partner resumes the call. You hear a beep and
the recording symbol | is shown on the display.

178

Call recording

Step by step

Setting up a conference during recording
Prerequisite: You are conducting a consultation call
page 34 or you have accepted a second call
page 68 and the "System conference" feature was
configured by the administrator. Recording has started.
The main call is placed on hold. The recording button
LED is lighting.
Conference

Select and confirm the option shown in the
connection's context menu. You are connected to both
parties at once. The conference is displayed with the
current participants.

You hear a beep and the recording symbol | is shown
in the line for the conference call.

Adding conference participants during the
recording
Prerequisite: You have set up a conference. The
"System conference" feature was configured by the
administrator. The conference call is now being
recorded.

[ You have performed a consultation or accepted a
second call ( page 34 or
call is placed on hold.

page 68). The conference

You hear a beep and the recording symbol | is shown
in the line for the consultation or second call. The call is
now being recorded.
Conference

Select the option shown in the context menu for the
consultation or second call in order to include the new
participant in the conference. The conference is
displayed with all current participants.

You hear a beep and the recording symbol | is shown
again in the line for the conference call.

179

Call recording

Step by step

Your call is included in a conference during
the recording.
Prerequisite: You are conducting a call that is being
recorded. You are to be included in a conference by your
call partner. You are placed on hold while the
conference is being set up.

Z You hear the music on hold while your call partner is

setting up the conference. The recording is paused and
the recording symbol | has disappeared from the
display.

[ Your call partner answers again and you are connected
to the conference. You hear a beep and the recording
symbol | is shown in the "Conference" line. The
conference call is now being recorded.

Putting a line on hold manually during the
recording
There are two options for placing a line manually on
hold:
• You place the active line on hold during the call
recording and then resume the call on this line.
• You seize a different line during call recording. The
first line is placed on manual hold.
Prerequisite: The telephone has more than one line
configured. The active line is being recorded. The
recording button LED is lighting.
Holding and retrieving the call on the line

[ You are conducting a call, for example on line A. You

hear a beep and the recording symbol | is shown on
the display. The call is now being recorded.

R Press line key A. The line key LED starts flickering. The

call is placed on hold. The recording is paused while the
call is on hold. The recording symbol | on the display
disappears.

180

Call recording

Step by step
Retrieving a held call:

T Press line key A. The line key LED lights up. The call is
retrieved. You hear a beep and the recording symbol
| is shown on the display again. Call recording is
continued.

Holding a call on the line and conducting a call on a
different line

S Press line key B – the LED lights up. You hear a beep

and the recording symbol | is shown on the display
for line B – this call on line B is being recorded. Line A
is placed on hold, call recording of line A has been
terminated.

T Press line key A to resume the call. You hear a beep and
the recording symbol | is shown on the display for
line A – a new recording of line A commences.

181

Call recording

Step by step

Diagnostic information
This information overview in the user area of the service
menu provides you with information on the current configuration of the telephone:

N Press the key shown.
Settings

Select and confirm the option shown.

User

Confirm the option shown.
if nec. j Enter and confirm the user password.

Diagnostic information

Select and confirm the option shown.
You see a numbered list of telephone parameters with
the current settings.
You can see a more structured view of the list via the
WEB Surface
page 184:
Example:
Diagnostic.Information
2011-05-17 08:23:40

182

terminal.number:

3335

sip.server:

192.168.1.240

sip.port:

5060

sip.registrar:

192.168.1.240

sip.registrar.port:

5060

sip.gateway:

sip.transport:

UDP

sip.gateway.port:

5060

server.features:

dns.results:

5060

multiline:

registered.lines:

5060

backup.active:

Yes

backup.proxy:

software.version:

V3 R0.22.0 SIP
110502

display.message:

None

Call recording

Step by step
Diagnostic.Information
16

last.restart:

2011-0511T13:46:46

memory.free:

17,801K free

ip.adress:

192.168.1.202

subnet.mask:

255.255.255.0

default.route:

192.168.1.2

primary.dns:

192.168.1.105

secondary.dns:

192.168.1.2

route.1.ip:

route.1.gateway:

None

route.1.mask:

None

route.2.ip:

None

route.2.gateway:

None

route.2.mask:

None

mac-address:

0001e32fc7be

discovery.mode:

Manual

dhcp.reuse:

lan.port.type:

pc.port.status:

None

pc.port.type:

pc.port.autoMDIX:

vlan.id:

qos.layer.2:

qos.layer.2.voice:

qos.layer.2.signalling:

None

qos.layer.2.default:

qos.layer.3:

qos.layer.3.voice:

qos.layer.3.signalling:

lldp.med.operation:

183

Web interface (WBM)

Web interface (WBM)
General
You can configure a number of settings for your phone via the Web interface. Communication is via a secure HTTPS connection. Access to the
Web interface must be activated by administrator.

Calling up the Web interface
For more information on the IP address, the Web interface address,
and how to connect the telephone to the network, refer to the section entitled "Network information"
page 169.
To call up the interface, open a Web browser and enter the following:
https://[IP address of the phone]
[IP address of the phone] is the IP address of your phone.
or
https://[Name of the phone]
[Name of the phone] which was assigned by administrator.
You might receive a certificate notification from the browser. Follow
the instructions to download the certificate.
You will be prompted to configure a user password the first time you
call up the Web interface
page 118. You must log on with this
password in future every time you want to open the User Pages.

Administrator Pages
This area lets you configure settings for administering your phone and the
network environment. Access to the Administrator Pages is protected by
the admin password. For more information, contact your administrator or
refer to the administration manual.

184

Web interface (WBM)

User pages
The Web interface homepage opens once you have entered and confirmed
the phone’s IP address.
1. Click a menu heading to display the individual menu entries. Click the
menu heading again to close the menu.
2. Click a menu entry to open the corresponding form.
3. Make the desired changes.
4. Click the corresponding button to save or discard your changes.
Button functions
• "Login": Log on to the phone after you have entered the user password
• "Submit": Apply changes
• "Reset": Reset original values
• "Refresh": Update the values.
• "Logout": Log off the phone

185

Web interface (WBM)

User menu
All settings that you can make via the Web interface’s user menu can also
be made via the phone’s user menu
page 38.
User Pages
User login V

page 118

Date and Time
– Local time V
page 153
– Local date (day, month, year) V
page 153
– Allow daylight saving V
page 154
V
– Difference (minutes)
page 154
– Auto time change V
page 155
Audio
– Ringer melody (V
page 159)
– Ringer tone sequence (V
page 160)
V
– Ring file (
page 158)
– Room Character (V
page 158)
– Open listening (V
page 161
Configuration
– Outgoing calls
– Autodial delay (seconds) V
page 80
– Callback option V
page 48
– Allow busy when dialing V
page 81
V
– Allow transfer on ring
page 74
– Allow immediate dialing V
page 30
– Incoming calls
– Deflecting
– Allow deflection (V
page 59
– Default deflect destination V
page 59
V
– Deflect to DSS
page 59
– Forwarding
– Settings
– Forwarding Favorites Destination 1 to Destination 5
V
page 41
– Forward all calls allowed V
page 43
page 43
– to V
– Direct destination V
page 40
– Forward on busy allowed V
page 43
– to V
page 43
– Direct destination V
page 40
– Forward on no reply allowed V
page 43
– to V
page 43
– Direct destination V
page 40
[1] V
page 44
– No reply delay (seconds)
[1]. Only if "Server features" was deactivated by your administrator

186

Web interface (WBM)

–

–
–

– Alerts
– Visual alerts V
page 61
V
– Audible alerts
page 61
– Forwarding party V
page 45
– Handling
– Allow call waiting V
page 70
– Allow DND V
page 117
– Allow busy when dialing V
page 81
– CTI calls
– Allow auto-answer V
page 75
– Allow beep on auto-answer V
page 75
V
– Allow beep on auto-reconnect
page 76
Connected calls
– Allow call transfer V
page 73
V
– Allow call joining
page 38
– Allow exit conference V
page 84
– Allow hold reminder V
page 64
– Hold reminder delay (minutes) V
page 65
– Hold and hang-up V
page 66
– Allow music on hold V
page 67
V
– Allow conferences
page 83
– Allow secure call alert V
page 163
– Toggle associate V
page 71
– Lower IL alert (for GB only)
Context menu
– Auto show menu V
page 168
V
– Auto hide time (sec.)
page 168
Keyset
– Lines
– Ring delay (seconds) V
page 111
– Allow in overview V
page 110
– Address[1]
– Primary line[1]
– Ring on/off[1]
– Selection order[1]
– Hot-/Warmline[1]
– Hot warm destination V
page 100
– Overview
– Use FPK order V
page 112
– Add all lines V
page 112
– Reordering directions: Move down, Move to bottom, Move to
top, Move up V
page 112
BLF
– Busy Lamp Field: not for OpenScape Voice
Call logging
– Enable call log V
page 94

[1]. Information - read only

187

Web interface (WBM)
Phone
– Display settings
– Display brightness
– -3
– -2
– -1
– Default
– +1
– +2
– +3
– Contrast V
page 149
– Key module contrast V
page 152
– Program keys
– Normal
– Edit V
page 51.
– Shifted
– Edit V
page 51.
– Key Module 1 (if available such as Program keys)
– Key Module 2 (if available such as Program keys)
– Key click
– Volume
– Off
– Low
– Medium
– High
– Keys
– Keypad only
– All keys
– Energy saving
– Backlight time
– 1 minute (Preset)
– 5 minutes
– 30 minutes
– 60 minutes
– 2 hours
– 4 hours
– 8 hours
Locality
– Country V
page 167
– Language V
page 165
– Date format V
page 156
V
– Time format
page 156
Security
– Password
– Current Password
– New password V
– Confirm password
188

page 118

Web interface (WBM)
Phone book
– Contact list V
page 87
– New contact V
page 87
– Delete all contacts V
page 88
Diagnostic information V

page 182

189

Fixing problems

Fixing problems
Caring for your telephone
•
•
•
•

Never allow the telephone to come into contact with coloring, oily or
aggressive agents.
Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
Never use aggressive or alcohol-based cleansers on plastic parts. The
use of scouring agents is also forbidden.

Troubleshooting
Pressed key does not respond:
If the telephone is locked repdial keys cannot be used. This also applies
when an emergency number is saved on it.
Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen). If the phone is locked, unlock it.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display
page 27). If it is deactivated, activate the ringtone
The displayed time is incorrect:
The time is corrected automatically over night after 24 hours at the latest.
You cannot dial a number:
Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen.). If the phone is locked, unlock it.
To correct any other problems:
First contact the relevant administrator. If the administrator is unable to
correct the problem, contact Customer Service.

190

Fixing problems

Contact partner in the case of problems
Contact your administrator if a fault persists for more than five minutes, for
example.

Labeling keys
The following options are available for labeling keys of the
OpenStage Key Module 15 ( page 19) with the functions or numbers assigned to them:
Labeling
• By hand:
Labeling strips are supplied with your OpenStage Key Module 15.
Note the function or name in the white field on the strip and insert the
strip on your OpenStage Key Module 15.
• With a computer via the Internet:
You can find the "online labeling tool" together with the user interface at
http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool.
• Select the appropriate key labeling tool in your language. You can use
the tool online via the browser or you can download it for local use.

191

Local user menu

Local user menu
Opening the user menu on the phone
Press the N key to open the telephone menu.
On the Settings menu, open the User menu. You are prompted to enter
the User password
page 118. Confirm this with OK. The options of the
user menu are available.

User menu display
The majority of settings that can be made via the user menu on the phone,
can also be made via the web interface
page 184.
Changes are usually confirmed using the Save & Exit option or discarded
using the Exit (Discard Changes) option. You can exit the current menu
level using the left key of the navigator ( page 21).

! User
Date and time?
– Option: Save & Exit
– Exit (Discard Changes)
– Time: hh:mm
– Date: DD.MM.YYYY
– Daylight saving: Yes
– Yes
– No
– Difference (mins): mm
– Auto DST: Yes/No

page 153
page 153
page 154

page 154
page 155

! Audio?

– Volumes?
– Option: Save & Exit
– Exit (Discard Changes)
– Loudspeaker:
– Ringer:
– Handset:
– Headset:
– Handsfree:
– Rollover:
– Settings?
– Option: Save & Exit
– Exit (Discard Changes)
– Ringtone: Ring file
– Pattern
– Ringer1.wav

192

page 157
page 157
page 157
page 157
page 157
page 157

page 158

Local user menu

–

– Ringer2.wav
– Ringer3.wav
– Ringer4.wav
– Ringer5.wav
– Ringer6.wav
Ringer melody: 2
– 1
– 2
– 3
– 4
– 5
– 6
– 7
– 8
Ringer tone sequence: 1
– 1
– 2
– 3
Room character: Normal
– Normal
– Echoing
– Muffled
Open listening: Standard mode
– Standard mode
– US mode
Headset socket: Cordless headset
– Wired headset
– Cordless headset
– Conference unit

page 159

page 160

page 158

page 161

page 162

! User Configuration?

– Outgoing calls?
– Option: Save & Exit
– Exit (Discard Changes)
– Autodial delay: 6
– 1
– 2
– 3
– 4
– 5
– 6
– 7
– 8
– 9
– Callback: Yes
– Yes
– No
– Busy when dialling: Yes

page 80

page 48

page 81
193

Local user menu
– Yes
– No
– Transfer on ring: Yes
page 74
– Yes
– No
– Immediate dialling: Yes
page 30
– Yes
– No
– Incoming calls?
– Deflecting?
– Option: Save & Exit
– Exit (Discard Changes)
– Allow deflection: Yes
page 59
– Yes
– No
– Default destination:
page 59
[1]
page 59
– Deflect to DSS: Yes/No
– Forwarding?
– Settings?
All calls: 12345
page 43
–
– Enter destination (context menu)
page 41
– List of saved numbers (context menu), if applicable
– Edit favourites (Context menu)
page 41
– Option: Save & Exit
– Exit (Discard Changes)
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Copy
page 42
– Paste (if copying is active)
page 42
Busy
page 43
–
– Enter destination (context menu)
page 41
– List of saved numbers (context menu), if applicable
– Edit favourites (Context menu)
page 41
– Option: Save & Exit
– Exit (Discard Changes)
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Copy
page 42
– Paste (if copying is active)
page 42
No reply:
page 43
–
[1]. Information - read only

194

Local user menu
– Enter destination (context menu)
page 41
– List of saved numbers (context menu), if applicable
– Edit favourites (Context menu)
page 41
– Option: Save & Exit
– Exit (Discard Changes)
– Destination 1
– Destination 2
– Destination 3
– Destination 4
– Destination 5
– Copy
page 42
– Paste (if copying is active)
page 42
page 44
– Set delay[1]
– Alerts
– Option: Save & Exit
– Exit (Discard Changes)
– Visual alerts: No
page 61
– Yes
– No
– Audible alerts: No
page 61
– Yes
– No
– Forwarding party: Display last
page 61
– Display first
– Display last
– Handling
– Option: Save & Exit
– Exit (Discard Changes)
– Allow call waiting: Yes
page 70
– Yes
– No
– Allow DND: Yes
page 117
– Yes
– No
– Busy when dialling: Yes
page 81
– Yes
– No
– CTI calls?
– Option: Save & Exit
– Exit (Discard Changes)
– Auto-answer: Yes
page 75
– Yes
– No
– Beep on auto-answer: Yes
page 75
– Yes
– No
– Beep on auto-unhold: Yes
page 76
[1]. Only if "Server features" was deactivated by your administrator

195

Local user menu
– Yes
– No
– Connected calls?
– Option: Save & Exit
– Exit (Discard Changes)
– Allow call transfer: Yes
– No?
– Return?
– Allow call joining: Yes
– Yes
– No
– Join in conferences: Yes
– Yes
– No
– Allow hold rem.: Yes
– Yes
– No
– Hold rem. delay: 8
– 3?
– 4?
– 5?
– 6?
– 7?
– 8?
– 9?
– 10?
– 11?
– 12?
– 13?
– 14?
– 15?
– Hold and hang-up Yes
– Yes
– No
– Music on hold: Yes
– Yes
– No
– Allow conferences: Yes
– Yes
– No
– Secure call alert: Yes
– Yes
– No
– Toggle associate: Yes
– Yes
– No
– Lower IL alert (for GB only)
196

page 73

page 38

page 84

page 64

page 65

page 66

page 67

page 83

page 163

page 71

Local user menu
– Context menu
– Automatic display menu Yes
– Yes
– No
– Display time
20
– 5
– 10
– 20
– 30
– 60
– 120
– Unlimited no.
– ! Keyset?
– Lines?
– Line (one of eight possible)
– Option: Save & Exit
– Exit (Discard Changes)
– Ring delay: 0
– Allow in overview: Yes
– Yes
– No
– Hot warm action[1]: No action
– Hot warm dest: nnnn
– Address[1]: nnnn
– Ring on/off[1]: On
– Selection order[1]: 1
– Overview?
– Line (up to eight lines)
– Move down
– Move to bottom
– Use FPK order
– Add all lines
– Save
– Do not save
– BLF?
– Busy Lamp Field: not forOpenScape Voice
– Return?
– Call logging
– Option: Save & Exit
– Exit (Discard Changes)
– Enable call log
Yes
– Yes
– No

page 168

page 111
page 110

page 100

page 112

page 94

! Phone?

– Display?
– Option: Save & Exit

[1]. Information - read only

197

Local user menu

–

–
–

–

– Exit (Discard Changes)
– Brightness
– Contrast:
– Key mod. contrast:
Program keys
Press the key to be programmed
– Option: Save & Exit
– Exit (Discard Changes)
– Normal: Unallocated
– Unallocated
– Further functions, see
– Label: predefined or customized
– Settings: function-dependent
– Shifted: Unallocated
– Unallocated
– Further functions, see
– Label: predefined or customized
– Settings: function-dependent
Key Module (if available such as Program keys)
Key click
– Option
Save & Exit
– Exit (Discard Changes)
– Volume
– Off
– Low
– Medium
– High
– Keys
– Keypad only
– All keys
Energy saving mode
– Time for background lighting
– Background lighting: 1 minute
– Background lighting: 5 minutes
– Background lighting: 30 minutes
– Background lighting: 60 minutes
– Background lighting: 2 hours
– Background lighting: 4 hours
– Background lighting: 8 hours
Return?

Locality?
– Option: Save & Exit
– Exit (Discard Changes)
– Country: DE
– DE?
– Further countries, see
– Language: Deutsch
198

page 151
page 149
page 152

page 51
page 200

page 51
page 201

page 164

page 151

page 167
page 167
page 165

Local user menu
– Deutsch
– Further languages, see
– Date format: dd/mm/yyy
– dd/mm/yyy
– yyyy/mm/dd
– mm/dd/yyyy
– Time format: 24 hour
– 24 hour
– 12 Hour (AM/PM)
Security?
– Change user password
– Option: Save & Exit
– Exit (Discard Changes)
– Current password:
– New user password:
– Confirm New user password:
– Phone lock
– Option: Save & Exit
– Exit (Discard Changes)
– Phone lock:
No
– Yes
Network information?
– Option: Exit
– Phone address:
– Web address:
– IP address:
– LAN RX:
– LAN TX:
– PC RX:
– PC TX:
– LAN autonegotiated: Yes
– LAN information: 10 Mbps full duplex
– PC autonegotiated: Yes
– PC information: Link down
Diagnostic information
Reset?
– Option: Cancel
– Cancel
– Reset all user data
– Reset selected user data
– Function key data: No?
– Yes
– No

page 166
page 156

page 156

page 118

page 121

page 169

page 182

page 170
page 57
page 57

199

Local user menu

Key functions
Normal
You can program the following functions on the Normal of the function
keys:
• Selected dialling
• Repeat dialling
• Forward all calls
• Forward no reply
• Forward busy
• Mute
• Ringer off
• Hold
• Alternate
• Blind transfer call
• Transfer call
• Deflecting
• Shift
• Conference
• Headset
• Do not disturb
• Group pickup
• Repertory dial
• Feature toggle
• Mobility
• Directed pickup
• Callback
• Cancel callbacks
• Consultation
• Call Waiting toggle
• Immediate ring
• PreView
• Start application
• Built in fwd
• Opening the phonebook

200

Local user menu
Shifted
You can program the following functions on the Shifted of the function
keys:
• Selected dialling
• Repeat dialling
• Alternate
• Blind transfer call
• Transfer call
• Deflecting
• Conference
• Repertory dial
• Release
• Callback
• Cancel callbacks
• Consultation
• Start application

201

Index

Index
Numerics
2nd alert ....................................................... 26

A
Accepting calls
multi-line .................................................. 95
AICS Zip tone .............................................. 35
Alternate ...................................................... 36
Announcing the local phone number ... 145
Audio
room character ..................................... 158
volume ................................................... 157
Autodial delay ............................................. 79
Auto-Headset .............................................. 35
Auto-headset .............................................. 16

B
Background lighting ................................. 151
Busy override ............................................ 101
Busy tone while dialling ............................ 26

C
Call
accepting ................................................. 15
deflect ...................................................... 58
ending ...................................................... 21
forwarding ............................................... 39
hold ........................................................... 62
incoming .................................................. 14
rejecting ................................................... 60
transfer ..................................................... 72
Call control .................................................. 26
Call forwarding
Activate/deactivate ................................ 43
Copy and insert destination phone numbers ........................................................... 42
Destination phone number ................... 40
Favourites ................................................ 41
last destination ....................................... 40
Save destination phone number ......... 41
Variable .................................................... 40
Call forwarding chain ................................. 45
202

Call forwarding favourites ......................... 41
Call forwarding information ...................... 97
Call lists ........................................................ 90
Call recording
alternating .............................................. 178
automatic ............................................... 174
AutoStart ................................................ 175
call types ................................................ 172
conference ............................................ 179
consultation ........................................... 177
controlling .............................................. 176
line key ................................................... 180
manual .................................................... 175
modes .................................................... 171
Multiline ................................................. 173
second call ............................................. 177
symbols .................................................. 173
tips .......................................................... 173
using ....................................................... 174
Call settings
CTI calls .................................................. 158
MultiLine ................................................ 110
Call waiting ............................................ 26, 68
Callback ........................................................ 46
CE marking .................................................... 2
Conference .................................................. 82
conference
starting conference ................................ 34
Consultation .......................................... 26, 34
Consultation call from second call .......... 68
Context ........................................................ 30
Copy and insert destination phone numbers ............................................................... 42

Index

Date ............................................................ 153
Destination phone number ....................... 40
Dial plan ....................................... 79, 121, 122
Display settings
brightness .............................................. 150
contrast .................................................. 149
Do not disturb ........................................... 116
DSS call
call deflection ........................................ 104
DSS key
consultation ........................................... 102
indirect pickup ...................................... 103
reject call ................................................ 103
During calls
multi-line .................................................. 98

Immediate dialing ................................. 30, 79
Immediate ring ........................................... 56
Important information .................................. 3
Incoming calls
multi-line .................................................. 95
Intercom .................................................... 143

E
Emergency call ................................. 121, 122
Emergency number ......................... 121, 122
Energy saving mode ................................ 151
Executive/secretary ................................. 105

F
Forced logoff ............................................ 127
Forwarding primary line ............................ 97

G
General information ................................... 11
Graphic display settings
brightness .............................................. 150
contrast .................................................. 149
Group call .................................................... 22

H
Headset ....................................................... 58
answering call automatically ................ 16
Automatically accept call ...................... 35
Hot line ........................................................ 31
for lines .................................................. 100

K
Key click ..................................................... 164
Key module contrast ............................... 152

L
Language setting ...................................... 165
country setting ...................................... 167
language for user prompts ................. 165
LDAP ............................................................ 90
Line preview ............................................. 113
Lines
hot/warm line ........................................ 100
Lists (for phone numbers
and contacts) .............................................. 93
Location of the telephone ........................... 3
Logging on and off
as a mobility user ......................... 124, 126

M
Making calls
multi-line .................................................. 96
Microphone ................................................. 21
Mobility ...................................................... 123
forced logoff .......................................... 127
logon, logoff .................................. 124, 126
Multi-line
accepting calls ........................................ 95
LED display ........................................... 104
Multiline
busy override ........................................ 101
Multi-line telephone ................................... 13

N
Normal dialing ............................................. 30

203

Index

One-way Intercom ................................... 143
Open listening ............................................ 20
OpenScape Voice .................................... 128
"last caller redial" function ..................... 32
abbreviated dialing
two-key abbreviated dialing ............ 134
accepting anonymous calls ................ 133
call tracing ............................................. 134
creating a list for selective calls ......... 131
feature toggle key ................................ 128
functions ................................................ 128
hunt group ............................................. 135
making anonymous calls ..................... 129
parallel call ............................................. 138
parking ................................................... 140
reachability ............................................ 137
rejecting anonymous calls .................. 133
serial call ................................................ 137
silent monitoring .................................. 141
Operating instructions ................................. 2
Out-of-hours call ....................................... 147
Overview tab .................................... 106, 109

Reachability ............................................... 137
Redial ........................................................... 32
multi-line .................................................. 97
Repdial keys ................................................ 77
Resetting sensor keys .............................. 57
Ringer off ................................................... 115

P
Padlock icon ................................................ 14
Parallel call ................................................. 138
Parking ....................................................... 140
Pattern melody ......................................... 159
Pattern sequence ..................................... 160
Phone number directories ........................ 93
Phone settings ......................................... 149
Phonebook
LDAP ........................................................ 90
local phonebook
new contact ........................................ 87
Picking up out-of-hours calls .................. 147
Picking up the held call ............................. 18
Privacy ........................................................ 115
Programmable sensor keys ..................... 50

S
Save destination phone number ............. 41
Second call .................................................. 68
deflecting ................................................. 70
ignoring .................................................... 69
rejecting ................................................... 69
Second call with consultation call ........... 68
Security ...................................................... 115
Serial call .................................................... 137
Set headset port ....................................... 162
Settings ...................................................... 149
Silent monitoring ...................................... 141
Single-line telephone ................................. 13
Speakerphone distance .............................. 3
Speakerphone mode ........................... 15, 19

T
Telephone maintenance ......................... 190
Time ........................................................... 153
Time display format ................................. 156
Troubleshooting ....................................... 190
Two-way Intercom ................................... 143

U
Unlocking the phone ............................... 122
User support ............................................... 12

V
Variable call forwarding ............................. 40

W
Warm line .................................................... 31
for lines .................................................. 100
Web interface ................................... 184, 192

204

Copyright © Siemens Enterprise
Communications GmbH & Co. KG
Hofmannstr. 51
80200 München
Deutschland
Siemens Enterprise
Communications GmbH & Co. KG
is a Trademark Licensee of Siemens AG
Reference No:
A31003-S2030-U106-1-7619

Siemens Enterprise Communications
www.siemens-enterprise.com

The information provided in this document
contains merely general descriptions or characteristics of performance which in case of
actual use do not always apply as described
or which may change as a result of further
development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract. Availability and
technical specifications are subject to
change without notice. OpenScape,
OpenStage and HiPath are registered trademarks of Siemens Enterprise
Communications GmbH & Co. KG.
All other company, brand, product and service names are trademarks or registered
trademarks of their respective holders.

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