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2014-12-11

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Siemens Enterprise Communications

www.siemens-enterprise.com

Documentation

OpenScape Voice

OpenStage 40 SIP, OpenStage 40 G SIP

OpenStage Key Module 40

User Guide

V1 R3.x

V1 R4.x

Important information

Trademarks

For safety reasons, the telephone should only be supplied

with power:

• using the original power supply unit.

Part number: L30250-F600-C14x (x: 1=EU, 2=US,

3=UK) or

• in a LAN with PoE (Power over Ethernet), which com-

plies with the IEEE 802.3af standard.

Use only original Siemens accessories. The use of other ac-

cessories may be hazardous and will render the warranty

and the CE marking invalid.

Never open the telephone or a key module. Should you en-

counter any problems, contact your administrator.

The device conforms to the EU directive 1999/5/EC as at-

tested by the CE marking.

All electrical and electronic products should be disposed of

separately from the municipal waste stream via designated

collection facilities appointed by the government or the lo-

cal authorities.

Proper disposal and separate collection of your old appli-

ance will help prevent potential damage to the environment

and human health. It is a prerequisite for reuse and recy-

cling of used electrical and electronic equipment.

For more detailed information about disposal of your old ap-

pliance, please contact your city office, waste disposal ser-

vice, the shop where you purchased the product or your

sales representative.

The statements quoted above are only fully valid for equip-

ment which is installed and sold in the countries of the Eu-

ropean Union and is covered by the directive 2002/96/EC.

Countries outside the European Union may impose other

regulations regarding the disposal of electrical and electron-

ic equipment.

Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an

ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the micro-

phone (front right) should be kept clear. The optimum speakerphone

distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust

accumulate; this can considerably reduce the service life of the tele-

phone.

• Do not expose the telephone to direct sunlight or any other source of

heat, as this is liable to damage the electronic components and the

plastic casing.

• Do not operate the telephone in damp environments such as bath-

rooms.

Product support on the internet

Information and support for our products can be found on the Internet at:

http://www.siemens-enterprise.com/.

Technical notes, current information about firmware updates, frequently

asked questions and lots more can be found on the Internet at:

http://wiki.siemens-enterprise.com/.

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 12

Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering a call via the loudspeaker (speakerphone mode) . . . . . . 15

Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 19

Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 19

Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 20

In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 21

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Call control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Two calls simultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Immediate dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 31

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 36

Putting on hold and retrieving successively or simultaneously . . . . 37

Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 40

Saving destination phone numbers for call forwarding . . . . . . . . . . 41

Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Allow callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Programmable sensor keys. . . . . . . . . . . . . . . . . . . . 50

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Beginning programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . 56

Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Resetting sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 58

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . .87

Local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Finding an LDAP entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Extended LDAP editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Activating/deactivating the call journal . . . . . . . . . . . . . . . . . . . . . . . 94

Making calls with multiple lines . . . . . . . . . . . . . . .95

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . . 95

Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . . 95

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Automatic trunk seizure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . . 98

Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . . 98

Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 100

Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 104

LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Making calls in an executive-secretary team . . . . . . . . . . . . . . . . . . . . 105

Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

DSS keys can be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 110

Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 111

Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 112

Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . 116

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Phone locking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 123

Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 123

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 124

Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 126

Logging on with forced, delayed logoff at a remote phone . . . . . . 127

OpenScape Voice functions. . . . . . . . . . . . . . . . . . .128

Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Temporarily activating anonymous calling for the next call . . . . . . 130

Temporarily deactivating anonymous calling for the next call . . . . 130

Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Call tracing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 136

Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Muted silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . 143

One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Two-way Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Announcing the local phone number. . . . . . . . . . . . . . . . . . . . . . . . . . 145

Dialling the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Retrieving and dialling the last answered caller. . . . . . . . . . . . . . . 146

Retrieving and dialling the phone number of the last caller dialled 146

Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 148

Individual phone configuration . . . . . . . . . . . . . . . 149

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Adjusting the display to a comfortable reading angle . . . . . . . . . . 149

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Adjusting the brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Backlight time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Contrast for the OpenStage Key Module. . . . . . . . . . . . . . . . . . . . 152

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Tone and indication with an unsecured voice connection . . . . . . . 163

Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Activating/deactivating automatic menu display . . . . . . . . . . . . . . 168

Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

The following features are not supported:. . . . . . . . . . . . . . . . . . . 173

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Recording conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Call recording with AutoStart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 177

Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Your call is paused and reconnected during the recording. . . . . . . 178

Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 179

Adding conference participants during the recording . . . . . . . . . . 179

Your call is included in a conference during the recording. . . . . . . 180

Putting a line on hold manually during the recording . . . . . . . . . . . 180

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .184

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 191

Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 192

User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

General information

About this manual

This document contains general descriptions of the technical options,

which may not always be available in individual cases. The respective fea-

tures must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be

due to one of the following reasons:

• The function is not configured for you or your telephone. Please con-

tact your system support representative.

• Your communications platform does not feature this function. Please

contact your Siemens sales partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage

and all of its functions. It contains important information on the safe and

proper operation of your OpenStage phone. These instructions should be

strictly complied with to avoid operating errors and ensure optimum use of

your multifunctional telephone in the network.

These instructions should be read and followed by every person installing,

operating or programming an OpenStage phone.

This user guide is designed to be simple and easy to understand, providing

clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Refer-

ence Guide contains quick and reliable explanations of frequently used

functions.

Symbols used in the manual

Settings

Operations and settings that can be made both at the phone and over the

Web interface are indicated by an icon and page reference.

V is a reference to an operation or setting performed directly on the

phone

zis a reference to an operation or setting performed via the Web in-

terface

For your own protection, please read the section dealing with safety

in detail. Follow the safety instructions carefully in order to avoid en-

dangering yourself or other persons and to prevent damage to the

unit.

General information

Call recording

.Switch on recorder (standby mode)

~Switch off recorder

/Start recording

@Stop recording

Service

If you experience problems or defects with the phone, please dial the ser-

vice number for your country.

Intended use

The OpenStage phone is a desktop unit designed for voice transmission

and for connection to the LAN. It can also be used as a workstation device.

Any other use is regarded as unauthorized.

Telephone type

The phone name data can be found on the name plate on the base of the

device; The exact product name and serial number are specified here. Spe-

cific details concerning your communications platform can be obtained

from your service technician.

Please have this information ready when you contact our service depart-

ment regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone

(front right) should be kept clear).

The optimum handsfree distance is 20 in. (50 cm).

• Proceed as follows to optimize display legibility:

– Turn the phone to tilt the display. This ensures you have a frontal view

of the display while eliminating light reflexes.

– Adjust the contrast as required page 149.

The Siemens service department can only help you if you experi-

ence problems or defects with the phone.

Should you have any questions regarding operation, your specialist

retailer or network administrator will gladly help you.

For queries regarding connection of the telephone, please contact

your network provider.

General information

Single-line telephone/multi-line telephone

Your OpenStage 40 is a "multi-line telephone". This means that multiple

lines can be configured, which is not the case with single-line phones.

Each line is assigned an individual phone number which you can use to

make and receive calls.

The programmable sensor keys function as line keys on multi-line phones

page 23.

The "Overview" tab on the telephony interface provides information about

the lines configured on your phone and the current status of each line

page 31.

A number of specific features must be considered when using a multi-line

phone to make and receive calls page 95.

Step by step

Basic functions

Secure voice transmission

Prerequisite: The secure voice communication option

must be activated by your administrator.

If you call a party or receive a call from a party over a se-

cure connection, a padlock icon1 appears on the other

party’s row on your graphic display. You can opt to have

voice connections that are no longer secure indicated

by a brief alerting tone and a window with the message

"Unencrypted call" (see page 163).

Answering a call

Your OpenStage phone rings with the tone signal set

when an incoming call is received. The call is also visu-

ally signaled on the alert bar.

If transmitted, calling party information (name, phone

number) appears on the graphic display.

Please read carefully the introductory chapter

"Getting to know your OpenStage phone"

page 15 before performing any of the steps de-

scribed here on your phone.

1. Closed for secure or open for nonsecure voice communication

If you have set a pattern melody or a ringtone

page 159 on your phone, it is possible that ad-

ministrator has preset a different pattern melody,

pattern sequence or ringtone or deactivated the

ringtone, depending on the call type (e.g. an ex-

ternal or internal call).

An incoming call will interrupt any ongoing tele-

phone setting operations. When the call ends,

you can press the N key to return to the point

in the menu structure where you were interrupt-

ed.

Basic functions

Step by step

Answering a call via the handset

The phone is ringing. The caller is displayed.

^Lift the handset.

if nec. +- Set the call volume.

Answering a call via the loudspeaker

(speakerphone mode)

The phone is ringing. The caller is displayed.

The pop-up menu opens:

Select and confirm the option shown. The n key

lights up.

nPress the key shown. The key lights up.

The speakerphone function is activated.

if nec. +- Set the call volume.

Suggestions for using speakerphone mode:

• Tell the other party that speakerphone mode is ac-

tive.

• Adjust the call volume while speakerphone mode is

active.

• The ideal distance between the user and the phone

in speakerphone mode is 50 cm.

Accept?

Step by step

Basic functions

Answering a call via the headset

Prerequisite: A headset is connected.

The phone is ringing. The o key flashes.

oPress the key shown.

if nec. +- Set the call volume.

Answering calls automatically via the headset

Prerequisite: The administrator has additionally config-

ured a key with the "Auto-Headset function (AICS Zip

tone) (page 50).

SPress the "Auto-Headset" sensor key to activate auto-

matic call answering. This key and the headset key illu-

minate.

A short acoustic signal is heard on the headset for a call

and the connection is established.

If you want to manually answer calls again, deactivate

the automatic answering function using the "Auto-

Headset" key. Both keys are off.

Make sure your headset port is set up properly

page 162.

Basic functions

Step by step

Directed pickup

You can pick up a call signaled at an absent coworker’s

phone. If a colleague has placed a call on hold on their

multi-line phone you can also pick up this call.

Accept call

Prerequisite: You know the coworker’s internal phone

number and the function is configured for you in Open-

Scape Voice.

A coworker’s phone rings.

Select and confirm the option shown in the idle phone’s

context menu.

^Lift the handset.

nPress the key shown.

Select and confirm the option shown.

jEnter and confirm the relevant phone’s internal number.

You are connected to the calling party either via the

handset or in speakerphone mode.

Directed pickup?

Step by step

Basic functions

Picking up the held call

Prerequisite: Your colleague has placed a call on hold

on their multiline phone page 99. You know the co-

worker’s internal phone number and the function is con-

figured for you in OpenScape Voice.

Select and confirm the option shown in the idle phone’s

context menu.

^Lift the handset.

nPress the key shown.

Select and confirm the option shown.

jEnter and confirm the relevant phone’s internal number.

You are connected to your colleague’s held call either via

the handset or in speakerphone mode.

Directed pickup? f

Basic functions

Step by step

Switching from handset to speaker-

phone mode

Prerequisite: You are conducting a call via the handset

and the microphone and loudspeaker functions have

been activated by administrator.

Standard mode

n and \Hold down the key and replace the handset. Then re-

lease the key and proceed with your call.

US mode

If the country setting is set to US, you do not have to

hold down the loudspeaker key when replacing the

handset to switch to speakerphone mode.

nPress the key shown.

\Replace the handset. Proceed with your call.

{ or }

Switching from speakerphone mode to

the handset

Prerequisite: You are conducting a call in speaker-

phone mode.

^Lift the handset.

nThe key shown goes out.

Make note of the two different processes and ac-

tivate, if necessary, your preferred setting

page 161.

A secure voice communication is indicated by a

closed padlock icon on the graphic display; a non-

secure voice communication is indicated by an

open padlock icon on the graphic display (see

also page 14)

Step by step

Basic functions

Switching from headset to speaker-

phone mode

In standard mode

nPress and hold the key (open listening ist activated),

oPress the key shown. Speakerphone mode is activated.

In U.S. mode

nPress the key shown.

oPress the key shown. Speakerphone mode is activated.

Open listening

You can let other people in the room join in on the call.

Let the other party know that you have turned on the

loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

nPress the key shown.

Deactivating

nPress the lit key.

Switching to speakerphone mode

n \ Hold down the lit key and replace the handset.

Basic functions

Step by step

Activating/deactivating the micro-

phone

You can temporarily switch off the handset microphone

to prevent the other party from listening in while you

consult with someone in your office.

Prerequisite: You are conducting a call.

Deactivating the microphone

pPress the key shown.

Activating the microphone

pPress the lit key.

Ending a call

sPress the key shown.

Select and confirm the option shown in the connec-

tions’s context menu.

\Lit key pressed

or In speakerphone mode

nPress the lit key.

Disconnect?

Step by step

Basic functions

Group call

Your administrator can incorporate multiple telephones

in a call pickup group. If your telephone belongs to a

pickup group, you can also accept calls intended for oth-

er members of the group.

A group call is displayed on the phone. The administra-

tor may have made the following settings for signaling:

The volume settings can be found from page 157.

Telephone status Ring on group call

= Yes

Ring on group call

= No

Ringer on Silent Ringtone

Loudspeaker

Beep

Loudspeaker

Connection

Handset Ringtone

Loudspeaker

Beep

Handset

Open listening

Beep

Handset and loud-

speaker

Beep

Handset and loud-

speaker

Headset Ringtone

Loudspeaker

Beep

Headset

Open listening

Beep

Headset and loud-

speaker

Beep

Headset and loud-

speaker

Speaker-

phone mode

Beep

Loudspeaker

Beep

Loudspeaker

Ringer off Silent Nothing Nothing

Connection

Handset Nothing Beep

Handset

Open listening

Beep

Handset and loud-

speaker

Beep

Handset and loud-

speaker

Headset Nothing Beep

Headset

open listening

Beep

Headset and loud-

speaker

Beep

Headset and loud-

speaker

Speaker-

phone mode

Beep

Loudspeaker

Beep

Loudspeaker

Basic functions

Step by step

Further administrator settings for group calls:

• The group call can be picked up both by lifting the

handset and via the "Pickup call" menu option.

• The group call be picked up via the "Pickup call"

menu option but not by just lifting the handset.

• A key is programmed for call pickup.

• Open a pop-up menu with the Call pickup key when

a group call is waiting.

Picking up a group call with the call pickup key

Prerequisite: The Call pickup key is configured. Your

administrator has set up the group call such that it is

only displayed through flashing of the Call pickup key.

The phone can also ring when idle.

A group call is waiting. The Call pickup key flashes. The

group call is not shown on the display.

RPress the sensor key with the "Call pickup" function.

The group call is now shown on the display with

Pickup: Caller

for: Party

The pop-up menu opens:

Picking up a group call immediately via the pop-up

Prerequisite: Your administrator has set up the group

call such that it will be shown immediately on the dis-

play and the pop-up menu will open.

A group call is waiting and is shown on the display with

Pickup: Caller

for: Party

Step by step

Basic functions

Picking up a group call

The pop-up menu opens:

Confirm.

^Lift the handset (only if the appropriate function is set

by your administrator)

RPress the sensor key programmed with the "Call pickup"

function (if configured). The speakerphone function is

activated.

Ignoring a group call

Select and confirm the option shown. The phone stops

signaling the group call.

Pickup call?

Ignore?

Basic functions

Step by step

Listening to voicemail

To use this function, you need to have a voice mailbox

set up on your communication platform for voicemails

(see page 35).

The message key O flashes and/or the alert bar illu-

minates and the F icon appears on the display (de-

pending on the setting made by the administrator) to in-

dicate new messages. The LED and/or the alert bar only

extinguish again when all new messages have been

picked up and there are no further missed calls.

Picking up messages

OPress this key when the phone is in idle mode. The

menu for data records opens.

Select and confirm to open the menu for voicemail.

If messages are waiting, you will be shown a list with

the new messages and the messages you have already

listened to, sorted by status (see page 35). The num-

ber of the respective messages is indicated.

Confirm the option shown to call the mailbox. Follow

the voice instructions. You may need to enter a pass-

word.

Calling the mailbox directly

You can also call the mailbox directly without using the

menu. The mailbox answers even if there are no mes-

sages waiting.

^Lift the handset.

OPress this key. The mailbox answers. Follow the voice

instructions. You may need to enter a password.

Messages

Call Mailbox

You can call the mailbox any time you see the

"Please dial" prompt on the display.

Step by step

Basic functions

Call control

To ensure that you do not miss any important calls, ad-

ministrator can configure a key that blinks when a call is

waiting, for instance, when you are dialling a number or

when two calls come in simultaneously.

Two calls simultaneously

Prerequisite:The call control key (2nd alert) is config-

ured and call waiting is allowed (page 70).

Y Y two calls ring at the same time.

Caller information from the first caller is displayed and

you have the following options:

•Accept

• Reject

•Deflect

TThe "Call control" key is blinking and you hear a notifica-

tion tone.

Display second caller

TPressing the blinking "Call control" key will display the

second caller's information and you again have three

options to choose from.

Return to first caller

TPress the blinking "Call control" key again to return to the

first caller's displayed information.

Accept a call

If you accept one of the calls, the other call is treated as

a second call (see page 68)

While dialling

Call control does not work with MultiLine tele-

phones

Please note that the "Busy when dialling"

page 81 function is disabled after call control

is configured. The exception is if you dial a num-

ber during a Consult page 34.

Basic functions

Step by step

Prerequisite: The "Call control" key (2nd alert) is config-

ured and call waiting is allowed (page 70).

^ j You receive a call while you are dialling. The "Call con-

trol" key is blinking and you hear a notification tone.

TPress the blinking "Call control" key. Dialling is interrupt-

ed. The caller's information is displayed and you have

the following options:

• Accept

• Reject

•Deflect

Step by step

Basic functions

Making calls

Off-hook dialing

^Lift the handset.

jEnter the number if nec. Use the navigator page 21

to correct entries as necessary.

In the pop-up menu:

Confirm or wait until the dial delay expires (see

page 79).

or In the pop-up menu:

Select and confirm the option shown1

The connection is set up.

If you selected the option "Busy When Dialing"

page 81, you will not be interrupted by an in-

coming call. In this case, the caller hears the busy

signal.

Dial

Redial {1} S. Hawking

1. Please note the information in relation to the call journal on

page 32

If you are using a dial plan and Immediate dialing

is set (see page 30), dialing is automatically

performed as soon as the character string en-

tered matches an entry in the dial plan.

Basic functions

Step by step

On-hook dialing

The connection is set up with on-hook dialing via the

loudspeaker (speakerphone mode) or via a connected

headset.

nPress the key shown.

oPress the key if a headset is connected.

and/or

jEnter the station number.

iPress or wait until the dial delay expires (see

page 79).

or In the pop-up menu:

Confirm1

First enter the number

First enter the number. The loudspeaker or headset key

illuminate when you enter the first digit.

jEnter the station number. If nec. Use the navigator

page 21 to correct entries as necessary.

Confirm or wait until the dial delay expires (see

page 79).

The connection is set up.

Redial {1} S. Hawking

1. Please note the information in relation to the call journal on

page 32

Dial

If you are using a dial plan and Immediate dialing

is set (see page 30), dialing is automatically

performed as soon as the character string en-

tered matches an entry in the dial plan.

Step by step

Basic functions

Immediate dialing

Immediate dialing should only be activated if adminis-

trator has configured and approved a dial plan.

Immediate dialing is deactivated by default. For this rea-

son after entering the number you must either confirm

the "Dial" option or wait until the dial delay expires to set

up the connection. If Immediate dialing is configured,

your call is automatically dialed as soon as the string en-

tered matches an entry in the dial plan.

Activating or deactivating immediate dialing

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Confirm

Settings

User

Configuration

Outgoing calls

Immediate dialling

Yes

Save & Exit

Basic functions

Step by step

Dialing using the hot or warm line function

Your administrator can configure a hot or warm line for

your phone.

If you lift the handset of the phone or press the loud-

speaker key

• with a hot line immediately or

• with a warm line after a defined period of time,

• a number specified by administrator is dialed.

Examples:

• The phone in the lift immediately dials the reception

number.

• The phone at a patient’s bed dials the ward number

e.g. after a minute if no other number is dialed.

Step by step

Basic functions

Redial

Redialing from the call list

,Press the key shown.

You are automatically directed to the Dialed list in the

Calls menu.

Select and confirm the entry you want.

The phone number associated with the list entry is di-

aled.

Redialing from the pop-up menu

^Lift the handset.

nPress the key shown.

Confirm.

The last phone number entered is dialed.

You must have activated the call journal in order

to use the call list. This also applies for redialling

the last number dialled page 94. If the call

journal is disabled, you will be shown the mes-

sage "Key function unavailable" on the display

when you try to execute the last number redial

function using the , key or a correspondingly

programmed function key.

If you still want to access the function for redial-

ling the last number dialled despite having dis-

abled the call journal, you can alternatively use

the OpenScape Voice "last caller redial" function,

assuming this function has been activated by the

administrator page 146.

Only calls to the primary line are received on

multi-line phones (page 13).

Niels, Bohr 07:06 am

Redial {1} S. Hawking

Basic functions

Step by step

Redialing from the idle menu

Select and confirm from the idle display context menu

(page 29). The last phone number entered is dialed.

{ or }

Redial {1} S. Hawking

A secure voice communication is indicated by a

closed padlock icon on the graphic display; a non-

secure voice communication is indicated by an

open padlock icon on the graphic display (see

also page 14)

Step by step

Basic functions

Consulting a second party

You can call a second party while a call is in progress.

The connection to the first party is placed on hold.

Prerequisite: You are conducting a call.

Select and confirm the option shown in the connec-

tions’s context menu.

or Start conference

Select and confirm the option shown in the context

menu for the call connection when you intend to set up

a conference with the new participant. You can also use

an already configured Conference key in this instance.

jCall the second party.

or In the pop-up menu:

Confirm the option shown1

Consult

Start conference

If you are using a dial plan and Immediate dialing

is set (see page 30), dialing is automatically

performed as soon as the character string en-

tered matches an entry in the dial plan.

Repeat dialling S. Hawking

1. Please note the information in relation to the call journal on

page 32

If you want to use the phonebook or a call list

for the consultation, select Hold in the context

menu instead of Consult or press the Hold key

and then select the required call list (page 87).

Alternatively you can select a phonebook or call

list without using the Hold functions – the active

call is automatically placed on Hold.

Basic functions

Step by step

Ending a consultation call

You end the consultation

Select and confirm the option shown in the second

party's context menu.

The consultation call is disconnected. The call with the

first party is resumed.

The second party hangs up

If the second call partner hangs up, you will be prompt-

ed to retrieve the first call again if "Hold and hang-up" is

disabled (page 66). Otherwise, the first call will re-

main on hold until you receive this prompt after a de-

fined time interval.

Confirm the option shown. You are reconnected with

the first party.

Ending the consultation with an active headset

Prerequisite: The administrator has additionally config-

ured a key with the "Auto-Headset" function (AICS Zip

tone) (page 50).

SPress the "Auto-Headset" sensor key to activate auto-

matic call answering. This key and the headset key

illuminate.

[You make a consultation call and the second party

hangs up. You are automatically reconnected with the

waiting first party. The prompt "Retrieve held call" does

not appear.

Disconnect & return

Retrieve held call

If the call is kept on hold, you can retrieve the call

via the context menu before the set time expires.

Step by step

Basic functions

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call.

Select and confirm the option shown in the connec-

tion’s context menu.

Ending an alternate operation

Disconnecting the held call:

Select and confirm the option shown in the held con-

nection’s context menu.

The held call is disconnected. The active call continues.

Disconnecting the active call:

Select and confirm the option shown in the active con-

nection’s context menu.

The active call is disconnected. The held call remains on

hold and can be managed via the context menu.

Alternate?

It does not matter which context menu is open

when alternating. The "Alternate" function ap-

pears in both menus (active and passive connec-

tion).

You can switch back and forth between two sub-

scribers by repeatedly selecting and confirming

"Alternate".

Disconnect?

Disconnect & return?

Basic functions

Step by step

Putting on hold and retrieving successively or

simultaneously

Putting an active call on hold

Prerequisite: You have a single-line phone and are con-

ducting a consultation call page 34 or have answered

a second call page 68. The "Hold" sensor key must

be configured page 50

SPress the "Hold" key. The key flashes. The consultation

or second call and the first call are put on hold.

Retrieving the first call

bSwitch to the first call. Remove the context menu first

if necessary by clicking with the left mouse button.

RPress the flashing "Hold" key. You are connected with

the other party. The consultation or second call contin-

ues on hold.

Retrieving the second call

dSwitch to the held consultation or second call. Remove

the context menu first if necessary by clicking with the

left mouse button.

RPress the flashing "Hold" key. You are connected with

the other party. The first called is put on "Hold" again.

Step by step

Basic functions

Connecting parties

You can connect the first party with the party you con-

sulted, clearing down your connection to both parties in

the process.

Prerequisite: You are conducting a consultation call

page 34 and call joining must be allowed page 38.

Select and confirm the option shown in the active con-

nection’s context menu.

The active and held calls are joined. The active call and

the consultation call are cleared down.

or Connect by hanging up

] or nReplace the handset or, if you are in speakerphone

mode, press the loudspeaker key. The other two parties

are now connected to one another.

Allowing call joining

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Confirm.

Complete Xfer?

Settings

User

Configuration

Connected calls

Allow call joining = Yes f

Yes l

Option = Save & Exit l

Basic functions

Step by step

Call forwarding

You can forward calls for your phone to another phone.

You can also change, activate and deactivate call for-

warding during a call. The function Forwarding must be

authorized by administrator.

Three forwarding conditions can be programmed in the

forwarding menu:

• All Calls

•Busy

• On no reply

Because of its direct impact, "All Calls" call forwarding

has the highest priority followed by "No reply" and

"Busy".

If active, "All Calls" call forwarding is indicated on the

graphic display when the phone is idle.

Forwarded calls can be logged in a call list (see

page 36).

The Edit call forwarding menu offers you three Desti-

nation options. These destination options are assigned

to the forwarding types.

The menu Forwarding offers you three types of call for-

warding:

 All calls g

Destination phone number

 Busy g

Destination phone number

 No reply g

Destination phone number

A phone number may already be assigned to each call

forwarding type. For example, one Destination could be

Destination 12345.

On multi-line telephones (page 13), you can

only configure call forwarding for the primary

line.

Step by step

Basic functions

Activate or deactivate immediate forwarding

rPress the key shown.

Deactivating call forwarding

If call forwarding was activated for All calls, it will now

be automatically deactivated.

or Activate forwarding to last destination.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the

last forwarding destination and you have the following

options:

•Accept

• Set a forwarding destination

• Edit call forwarding

•Cancel

Use last forwarding destination

Select and confirm the option to use the last saved des-

tination for All calls again. Call forwarding to this desti-

nation is immediately activated for All calls and the key

r illuminates.

or Activate with variable destination phone numbers

If you want to use a new forwarding destination:

Select and confirm the option shown.

jEnter and confirm the new destination phone number.

or Confirm saved destination phone number (displayed).

Call forwarding to this destination is immediately acti-

vated for All calls and the key r illuminates.

Set a forwarding destination

Basic functions

Step by step

Saving destination phone numbers for call

forwarding

rPress the key shown.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the

last forwarding destination and you have the following

options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Select and confirm the option shown.

Three types of call forwarding are offered in the settings

menu:

• All calls

•Busy

•No reply

Save destination phone number

Select forwarding type (here for instance All calls)

Select forwarding type in context menu.

jEnter/edit and confirm the destination phone number.

or Edit favourites

You can configure up to five destination phone num-

bers for call forwarding. These destination phone num-

bers can then be assigned different forwarding condi-

tions.

Select forwarding type (here for instance All calls)

You can also enter the call forwarding settings via

the user menu (page 60) or via the WEB Sur-

face page 184.

Edit call forwarding

You can check whether Busy or No reply call for-

warding is activated.

 All calls g

Enter destination

 All calls g

Step by step

Basic functions

Select and confirm forwarding type in context menu.

Select and confirm the option shown.

jEnter/edit and confirm the destination phone number.

If necessary, define additional destination phone num-

bers.

Select and confirm the option shown

Copy and insert destination phone numbers

The current destination phone number for a call for-

warding type is copied. For example, the current desti-

nation phone number for All calls should also become

the current destination phone number for No reply.

rPress the key shown.

The pop-up menu opens:

Select and confirm the option shown.

Three types of call forwarding are offered in the settings

menu:

• All calls

•Busy

•No reply

1. Copy

Select forwarding type (here for instance All calls)

Select and confirm forwarding type in context menu.

2. Insert

Select target forwarding type (here for instance No re-

ply)

Select and confirm target forwarding type in context

menu.

Both types of call forwarding now have the same desti-

nation phone number. The call forwarding type No reply

is automatically activated.

Edit favourites

Destination 1

Save & Exit

Edit call forwarding

 All calls g3338

Copy

 No reply g

Paste

 No reply g3338

Basic functions

Step by step

Assign a destination phone number for call for-

warding

Prerequisite: At least one destination phone number

has already been saved.

Select forwarding type (here for instance All calls)

Select and confirm a saved destination in the context

menu of the relevant forwarding type.

The forwarding type is activated and the new destina-

tion is displayed.

NPress the illuminated key to open the call display. If All

calls was activated, the forwarding destination is dis-

played with the forwarding symbol. The Busy and No re-

ply types of call forwarding are not displayed.

Activate/deactivate call forwarding

Prerequisite: A forwarding destination is already con-

figured for the relevant forwarding type.

rPress the key shown.

The pop-up menu opens:

The message:

"Set forward on to" is displayed with the number of the

last forwarding destination and you have the following

options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Select and confirm the option shown.

Choose one of the forwarding types offered

 All calls (default setting is off)

 Busy

 No reply

. Here e.g. All calls.

iConfirm your selection. The forwarding type is activated

or deactivated.

Call forwarding settings can appear as follows:

 All calls g3339

3336

 All calls g3336

Edit call forwarding

 All calls g3339

Step by step

Basic functions

 All calls (default setting is off)

 Busy

 No reply

NPress the illuminated key to open the call display. If All

calls was activated, the forwarding destination is dis-

played with the forwarding symbol and the r key

illuminates.

The Busy and No reply types of call forwarding are not

displayed.

Defining the ring duration before call forwarding on

no reply

You can define how often the phone should ring before

the "No reply" call forwarding is activated.

zYou can also configure this setting via the Web interface

page 184.

rPress the key shown.

The pop-up menu opens:

Select and confirm the option shown.

Select forwarding type

Select and confirm forwarding type No reply in context

menu.

jEnter the desired time in seconds and confirm your en-

try. The set time is displayed with the option. Call for-

warding is activated.

NPress the illuminated key to open the call display.

This setting is only available if the "Server fea-

tures" function was deactivated by the adminis-

trator.

Edit call forwarding

 No reply g3335

Set delay

Basic functions

Step by step

Call forwarding chain

Sometimes calls to a station are forwarded to another

station which also has call forwarding or DND activated.

This can create a call forwarding chain consisting of sev-

eral telephones where the last member of the chain is

your phone.

A popup window opens on your phone’s screen with

the following information:

• Who is calling

• Who forwarded first or last.

• The reason for the forwarding is displayed by an

icon.

You can set whether the station that forwarded first or

last is displayed (see page 61).

Step by step

Basic functions

Callback

You can request a callback if the station called is busy or

if nobody answers.

You receive a callback when the other party’s line be-

comes free.

Requesting callback

Prerequisite: The station called is busy or nobody an-

swers.

In the pop-up menu:

Select and confirm the option shown.

Deleting callback requests

You can delete scheduled callback requests if you no

longer need to return a call, for example, at the end of

the working day.

Prerequisite: At least one callback was requested.

Select and confirm the option shown in the idle display

(page 29) context menu.

Confirm in the pop-up menu. All callback requests are

deleted.

This option is only available if both you and ad-

ministrator has activated the function

(page 48).

On multi-line telephones page 13, only the

callback requests for your primary line are

logged.

Call back?

Cancel call backs?

Disconnect? m

Basic functions

Step by step

Responding to a callback

Prerequisite: A callback was requested. Your phone

rings and station information appears on the graphic dis-

play.

The pop-up menu opens:

Accepting a callback

Select and confirm the option shown.

Rejecting a callback

Prerequisite: The function Reject is authorized by ad-

ministrator.

Select and confirm the option shown.

The callback request is deleted. The caller hears the

busy signal. The caller’s phone number is added to the

missed calls list.

Forwarding a callback

Prerequisite: The function Deflect is authorized by ad-

ministrator.

Select and confirm the option shown.

jEnter and confirm the phone number.

Accept?

Reject?

Deflect

Step by step

Basic functions

Allow callback

Prerequisite: The function Callback is authorized by ad-

ministrator.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Outgoing calls

Callback

Yes

Save & Exit

Basic functions

Step by step

Calling back missed calls

Calls received while you are absent are indicated by a

message on the idle display (page 28). The O func-

tion key also lights up. Moreover, the message key O

and/or the alert bar flash or illuminate depending on the

setting made by the administrator. They only extinguish

again when all new list entries have been queried.

Missed calls are logged in the missed calls list. This list

provides information on the missed call and lets you call

back the number directly (call lists, see also page 36).

Missed calls are not saved and displayed if the call jour-

nal is disabled page 94.

OPress the key shown.

Select and confirm the option shown.

Select and confirm the appropriate list entry. The phone

number associated with the list entry is dialed.

If no new calls are listed, the call list menu is offered un-

der Calls page 93.

On multi-line telephones page 13, only the

calls missed on your primary line are logged.

Calls

Niels, Bohr 20.05 10:06

Step by step

Programmable sensor keys

The phone features a range of functions that can, if re-

quired, be stored on programmable sensor keys.

The phone comes with six sensor keys, all of which can

be programmed on two separate levels.

The "Shifted" sensor key, which allows you to switch be-

tween the two programmable sensor key levels, is pre-

assigned. This sensor key should be maintained where

possible so you can switch between the two program-

mable sensor key levels.

The labels for the sensor keys are displayed on the right

edge of the display.

The sensor keys can also be programmed via the web-

interface (page 184).

List of available functions

1. Delete (not assigned.) 17. Group pickup

2. Selected dialling 18. Repertory dial

3. Repeat dialling 19. Feature toggle

4. Forward all calls 20. Show telephone

screen

5. Forward no reply 21. Mobility

6. Forward busy 22. Directed pickup

7. Ringer off 23. Callback

8. Hold 24. Cancel callbacks

9. Alternate 25. Consultation

10. Blind transfer call 26. Call Waiting toggle

11. Transfer call 27. Immediate ring

12. Deflecting 28. Preview

13. Shift 29. Call recording

14. Conference 30. Start application

15. Headset 31. Built in forwarding

16. Do not disturb 32. Start phonebook

Programmable sensor keys

Step by step

Programming sensor keys

zYou can also configure this setting via the Web interface

page 184.

Beginning programming

Directly via a sensor key

SHold down the sensor key to which a function should be

assigned until the programming prompt is displayed.

Confirm to begin programming. The sensor key illumi-

nates continuously.

or Via the user menu

You can also program keys via the user menu.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown. You are prompted

to press the key you wish to program.

SPress the sensor key you want to program with a func-

tion. The sensor key illuminates continuously.

If the prompt is not displayed or a programmed

function is not executed, then you can only

launch key programming via the user menu (ask

your administrator about the current setting).

Settings

User

Phone

Program keys

Step by step

Programmable sensor keys

Beginning programming

Select and confirm the option shown to program the

first level.

Select and confirm the option shown to program the

second level.

Select and confirm the required function in the list (e. g.

Do not disturb).

Select and confirm the option shown if you want to

change the label on the graphic display.

jEnter and confirm the label you want.

Select and confirm the option shown.

Programming enhanced functions

Repertory dial

SHold down the sensor key to which a function should be

assigned until the programming prompt is displayed.

Confirm to begin programming. The sensor key illumi-

nates continuously.

zYou can also configure this setting via the Web interface

page 184.

Select and confirm the option shown to program the

first level for instance.

Select and confirm the function in the context menu.

Select and confirm the option shown if you want to

change the label on the graphic display.

jEnter and confirm the label you want.

Select and confirm this option to enter a destination

phone number.

Normal

Shifted

Do not disturb

Label

Save & Exit

If the prompt is not displayed or a programmed

function is not executed, then you can only

launch key programming via the user menu (ask

your administrator about the current setting).

Normal

Repertory dial

Label

Setting

Programmable sensor keys

Step by step

jEnter and confirm a stations’s destination phone num-

ber.

You can select and insert special characters in the dial-

ing sequence:

« Clear call

~ Make consultation

» Make normal call

¬ Pause

The pop-up menu also offers the following functions:

• Move cursor right and left

•Copy

•Paste

• Mode selection

• Cancel

•OK

Select and confirm the option shown.

Save & Exit

The repertory dial can be up to 40 characters

long.

Step by step

Programmable sensor keys

Feature toggle

Only available for Hunt group functions (page 135).

SHold down the sensor key to which a function should be

assigned until the programming prompt is displayed.

Confirm to begin programming. The sensor key illumi-

nates continuously.

zYou can also configure this setting via the Web interface

page 184.

Select and confirm the option shown to program the

first level for instance.

Select and confirm the function in the context menu.

Select and confirm to change the key labeling.

jEnter and confirm the label you want.

Select and confirm this option to enter a code.

jEnter and confirm the code, for example: *96 (contact

your administrator).

Select and confirm the option shown.

If the prompt is not displayed or a programmed

function is not executed, then you can only

launch key programming via the user menu (ask

your administrator about the current setting).

Normal

Feature toggle

Label

Setting

Save & Exit

Programmable sensor keys

Step by step

Forwarding

SHold down the sensor key to which a function should be

assigned until the programming prompt is displayed.

Confirm to begin programming. The sensor key illumi-

nates continuously.

zYou can also configure this setting via the Web interface

page 184.

Select and confirm the option shown to program the

first level for instance.

Select a forwarding type:

• Forward all calls

• Forward no reply

•Forward busy

Select and confirm the function in the context menu.

Select and confirm the option shown if you want to

change the label on the graphic display.

jAccept or edit the label and confirm.

Select and confirm this option to enter the forwarding

destination.

jEnter and confirm the phone number of the forwarding

destination.

Select and confirm the option shown.

If the prompt is not displayed or a programmed

function is not executed, then you can only

launch key programming via the user menu (ask

your administrator about the current setting).

Normal

Forward all calls

Label

Setting

Save & Exit

Step by step

Programmable sensor keys

Using sensor keys

The use of programmed functions depends on the

phone’s status. The relevant display appears once you

have pressed a sensor key.

Example 1: Calling saved number

Prerequisite: The idle menu is displayed on the graphic

display.

SPress the sensor key for a saved number. The connec-

tion is set up.

Example 2: Call Waiting toggle Activating/

deactivating

You can press a key to activate or deactivate call waiting

functionality, even during a call. The perquisite for this is

that a second call is permitted (page 70). By default

a second call is permitted.

TPress the "Call Waiting toggle" sensor key. The sensor

key goes out. The second call function is deactivated.

The call is rejected or forwarded.

Example 3: Immediate ring

This function allows you to switch the preset delay

(page 111) on and off for all line keys. By default the

delay is set, the key does not illuminate.

SPress the "Immediate ring" sensor key. The sensor key

illuminates. The delay ringtone is disabled. An incoming

call rings immediately regardless of what delay time is

configured.

Programmable sensor keys

Step by step

Resetting sensor keys

You can reset sensor keys you configured to factory set-

tings (see also page 170).

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the user password.

Select and confirm the option shown to switch to the

Reset user data menu.

Select the option shown.

Select and confirm the option shown in the context

menu to delete the content of all sensor keys.

Select and confirm "Reset selected user data". The con-

tents of the sensor keys you configured are deleted.

Settings

User

Reset

Function key data

Yes

Reset selected user data

Sensor keys which can only be configured by ad-

ministrator remain unchanged

Step by step

Enhanced phone functions

Incoming calls

Accepting calls via the headset

Prerequisite: The headset is connected.

oThe LED flashes when a call is received.

Press the key shown. Conduct call.

Ending the call:

oPress the key shown. The LED goes out.

Deflecting a call

Using call deflection

Prerequisite: An incoming call is displayed or signaled.

"Deflect" must be allowed.

In the pop-up menu:

Select and confirm the option shown.

The call is immediately deflected if a destination phone

number is programmed (page 59).

or If you did not set a phone number when programming

call deflection, a pop-up menu appears prompting you

to enter a destination phone number for call deflection.

jEnter and confirm the destination phone number.

The call is deflected.

Deflect

Enhanced phone functions

Step by step

Permitting call deflection

zYou can also configure this setting via the Web interface

page 184. Deflect" must be authorized by administra-

tor.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

jEnter and confirm the phone number to which the sta-

tion should be deflected.

or Deflecting to a DSS number

A call can be deflected to a direct station selection

(DSS) subscriber using the DSS key, if the key is config-

ured and the deflect function is activated by your admin-

istrator page 104.

Information only, as set by administrator: Yes or No.

Settings

User

Configuration

Incoming calls

Deflecting

Allow deflection

Yes

Default destination

Entering a destination phone number is not man-

datory when call deflection is active. If you want

to deflect an incoming call, you are prompted to

enter a destination phone number if there is

none stored.

Deflect to DSS: Yes

Step by step

Enhanced phone functions

Rejecting a call

You can reject an incoming call. "Reject" must be autho-

rized by administrator.

In the pop-up menu:

Select and confirm the option shown.

The caller hears a busy signal.

Configuring call forwarding

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Configuring forwarding

Select and confirm the option shown.

You can find a description of the settings in Chapter Call

forwarding (Seite 39).

Reject

If the rejected caller’s phone number is transmit-

ted, it is saved in the call list. You can then call

this party back at a later time.

You can also enter the call forwarding settings via

the Forwarding key (page 40).

Settings

User

Configuration

Incoming calls

Forwarding

Settings

Enhanced phone functions

Step by step

Setting alerts

Use the Call forward alerts menu to enable and disable

visual and audible alerts for call forwarding (not possible

with the Forwarding key).

Select and confirm the option shown.

Select the option shown.

Select and confirm the option shown in the Yes/No con-

text menu.

Select the option shown.

Select and confirm the option shown in the Yes/No con-

text menu.

Select the option shown.

Select and confirm Display last/Display first

Select and confirm the option shown.

Alerts

Visual alerts= No

Yes

Audible alerts= No

Yes

Forwarding station... Last

Display last

Option = Save & Exit

Step by step

Enhanced phone functions

Placing a call on hold

You can use this function to place an ongoing call on

hold, for instance, to prevent the other party overhear-

ing a conversation with a colleague in the same room.

The held party hears music on hold if Music on hold is

active on this party’s phone (page 67).

Prerequisite: You are conducting a call.

Select and confirm the option shown in the connec-

tions’s context menu.

SPress the "Hold" key. The key flashes. (The "Hold" sensor

key must be configured page 50.)

Retrieving a held call:

Select and confirm the option shown in the connec-

tions’s context menu.

RPress the flashing "Hold" key. (The "Hold" sensor key

must be configured page 50.)

Using line keys

On multi-line telephones you can use the line keys to

place ongoing calls on hold.

RPress the corresponding line key. The line key LED

starts flickering. The call is now on hold.

Retrieving a held call:

TPress the corresponding line key. The line key LED

lights up. The call is retrieved.

Hold

If you do not retrieve the held call after a defined

time interval, a reminder beep sounds three

times and a prompt to retrieve the call or discon-

nect appears on the display. The settings for this

can be found on page 64 and page 65.

Reconnect

The LED display page 24 or status display on

the "Overview" tab page 31 indicates to other

multi-line telephones on which this line is also

configured, that the call is on hold. These phones

can then pick up the call.

Enhanced phone functions

Step by step

Held call wait status

After placing a call on hold, you can replace the handset

and then decide whether to retrieve the call or

disconnect.

Prerequisite: You placed a call on hold and replaced the

handset or pressed the loudspeaker key in speaker-

phone mode.

A recall follows immediately and a pop-up menu

appears on the display:

Select and confirm the option shown to resume the call

in speakerphone mode.

Select and confirm the option shown to disconnect the

call.

Retrieve held call

Disconnect

If you enabled "Hold and hang-up" (page 66),

the call is placed on hold for a defined time inter-

val (page 65) before the prompt is displayed

with a recall to retrieve the call or disconnect.

You can however retrieve the call or disconnect

via the context menu before the defined time

expires.

This function cannot be used on multi-line

phones.

Step by step

Enhanced phone functions

Activating/deactivating the hold reminder tone

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Connected calls?

Allow hold rem.?

Yes

Save & Exit

Enhanced phone functions

Step by step

Setting the hold reminder time

Use the "Hold reminder" function to set the length of

the timeout before an automatic reminder is issued

about a held call.

The minimum value is 1, that is, the reminder is output

after one minute. The maximum value is 99 minutes.

Press 0 to deactivate the reminder.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

jEnter a value between 3 and 15 and confirm.

Select and confirm the option shown.

Settings

User

Configuration

Connected calls?

Hold rem. delay

Save & Exit

Step by step

Enhanced phone functions

Activating/deactivating Hold and hang-up

This function works in the following call scenarios:

• You have placed a call on hold and hang up.

• You are conducting a consultation call and the

second call partner hangs up.

• You accepted a second call, and you or the second

participant hang up.

You can use "hold and hang up" to determine whether

you will be prompted immediately or after a defined

time to retrieve the held call.

zYou can also configure this setting via the WEB Surface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec. jEnter and confirm the User password.

Select and confirm the option shown.

In the context menu select and confirm the option

shown to activate the function or

Select and confirm the option shown to deactivate the

function again. The function is always deactivated by

default.

Select and confirm the option shown.

This function cannot be used on multi-line

phones.

Settings

User

Configuration

Connected calls

Hold and hang-up

Yes

Save & Exit

Enhanced phone functions

Step by step

Music on hold

Music on hold is played back when you are placed on

hold by another party, providing this option is active.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec. jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Connected calls

Music on hold

Yes

Save & Exit

Step by step

Enhanced phone functions

Call waiting (second call)

You can accept a second incoming call in the course of

an ongoing call. The caller hears the on-hook signal

while you hear a call-waiting signal tone.

You can ignore or accept the second call. Before you ac-

cept the second call, you can end the first call or place

it on hold for subsequent retrieval.

You can block the second call or the signal tone

(page 70).

Accepting a second call

Prerequisite: You are conducting a call and call waiting

is allowed (page 70).

In the pop-up menu:

Select and confirm the option shown.

You can talk to the second party.

The connection to the first party is on hold.

You can still

• toggle between an initial and second call or

• put on hold and retrieve second and first call

successivelypage 37

• initiate a conference

Consultation call from second call

If the second call is your active call you can initiate a

consultation call from it.

Prerequisite: The administrator must have approved

the consultation in the second call.

From a consultation call in the second call you can

• initiate a conference

• toggle between the second call and a consultation

call

• put on hold and retrieve second and first call succes-

sively page 37

• transfer a call

• disconnect the calls again

During a consultation in the second call, the first call is

parked and can only be unparked when the consultation

or second call ends or these calls were connected.

Enhanced phone functions

Step by step

Disconnecting the second call

Select and confirm the option shown in the second

call’s context menu. The call to this station is discon-

nected and the call to the first station is reconnected.

Ending the second call by hanging up

If you or the second call partner hangs up, you will be

prompted to retrieve the first call again if "Hold and

hang-up" is disabled (page 66). Otherwise, the first

call will remain on hold until you receive this prompt

after a defined time interval.

Ignoring second call

Prerequisite: You are conducting a call and call waiting

is allowed (page 70).

In the pop-up menu:

Select and confirm the option shown.

The caller still hears the on-hook signal. You can subse-

quently Accept, Reject or Deflect the second call.

While the ignored second call continues to wait, from

the active call you can:

• make a consultation call

• initiate a conference

• toggle between the consultation call and your call

party

• transfer a call

A third call would be rejected with the busy signal

If you have disconnected the first call, the ignored sec-

ond call rings like a normal call.

Rejecting the second call

Prerequisite: You are conducting a call and call waiting

is allowed (page 70).

In the pop-up menu:

Select and confirm the option shown.

The second call is rejected. The caller hears the busy

signal. The caller’s phone number is added to the

missed calls list.

Disconnect & return

Ignore

Reject

Step by step

Enhanced phone functions

Deflecting a second call

Prerequisite: You are conducting a call and call waiting

is allowed (page 70).

In the pop-up menu:

Select and confirm the option shown.

jEnter and confirm the phone number.

The second call is deflected to the destination speci-

fied. You are reconnected with the first party.

Connecting parties

Select and confirm the option shown in the active con-

nection’s context menu. The other two parties are now

connected to one another. You can now hang up or dial

another number for instance.

or Connect by hanging up

Prerequisite: Connecting by hanging up is activated

(ask your administrator) and "Switch assignment" must

be set to "Yes" (page 71). Before you can be connect-

ed by hanging up you must have toggled at least twice

(page 36).

] or nReplace the handset or, if you are in speakerphone

mode, press the loudspeaker key. The other two parties

are now connected to one another.

Allowing call waiting

Prerequisite: The option was programmed by your ad-

ministrator.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

Deflect

Complete Xfer

If the Call waiting (second call) function is deacti-

vated, a caller hears the busy signal if you are al-

ready conducting a call.

Settings

User

Enhanced phone functions

Step by step

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Assuming Allow call waiting is generally activated,

you can toggle the configured sensor key to switch call

waiting on/off (page 70).

Toggling associate

Set the "Toggle associate" function to Yes if you want to

connect to a second or pickup call by hanging up.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Configuration

Incoming calls

Handling

Allow call waiting

Yes

Save & Exit

Settings

User

Configuration

Connected calls

Toggling associate

Yes

Save & Exit

Step by step

Enhanced phone functions

Transferring a call

You can transfer your current call to another party with

or without consultation.

Blind transfer

Prerequisite: You are conducting a call. The options "Al-

low call transfer" and "Transfer on ring" were allowed

(page 73).

Select and confirm the option shown in the connec-

tions’s context menu.

jEnter and confirm the phone number of the second par-

ty to whom you want to transfer the call.

Transferring with consultation

You can announce a call to a recipient before transfer-

ring it.

Prerequisite: You are conducting a call. The options "Al-

low call transfer" and "Transfer on ring" were allowed

(page 73).

Select and confirm the option shown in the connec-

tions’s context menu. The call is placed on hold.

jEnter the phone number of the party to whom you want

to transfer the call.

Confirm.

If the party answers:

Announce the call you want to transfer.

Select and confirm the option shown in the connec-

tions’s context menu.

If the party does not answer:

You do not have to wait for the second party to answer

before you can transfer the call.

Select and confirm the option shown in the connec-

tions’s context menu.

or Replace the handset or, if speakerphone mode is active,

press the lit n key to transfer the call.

Blind transfer

The graphic display returns to idle following suc-

cessful transfer.

Consultation

Dial

Complete Xfer

Complete transfer

Enhanced phone functions

Step by step

If the party does not answer, you will be called back by

the first party.

Allowing call transfer

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Connected calls

Allow call transfer

Yes

Save & Exit

Step by step

Enhanced phone functions

Allowing "Transfer on Ring"

If this option is allowed, you can activate call transfer by

replacing the handset even before the called party an-

swers.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Outgoing calls

Transfer on ring

Yes

Save & Exit

Enhanced phone functions

Step by step

CTI calls

Beep on auto-answer

Speakerphone mode activates automatically on your

phone if you use a CTI application (such as Outlook) to

dial a number when Auto Answer is active. If Auto An-

swer is not active, the phone rings first and you have to

press the loudspeaker key or lift the handset to set up

the call. This setting also defines whether or not incom-

ing calls are automatically accepted. If the function is

active, an alert beep sounds when an incoming call is

automatically accepted.

Information on the operation of the configured CTI ap-

plication can be found in the corresponding user guide.

zYou can also configure this setting via the Web interface

page 184.

Prerequisite: The option was programmed by your ad-

ministrator.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Settings

User

Configuration

Incoming calls

CTI calls

Auto-answer

Yes

Beep on auto-answer

Yes

Save & Exit

Step by step

Enhanced phone functions

Beep on auto-reconnect

You can reconnect a held call both via the CTI applica-

tion and via the phone. A beep sounds when you toggle

between an active call and a held call when the function

is active.

Prerequisite: The option was programmed by your ad-

ministrator.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Settings

User

Configuration

Incoming calls

CTI calls

Beep on auto-unhold

Yes

Save & Exit

Enhanced phone functions

Step by step

Making calls

If you want to dial a call from a phonebook or a call list,

you should not lift the handset or press the loudspeaker

or headset key before.

Dialing with the DDS key

You can program frequently used phone numbers on

programmable keys (page 50). If you press a DSS

key, the associated contact or phone number appears

and dialing is initiated.

Prerequisite: A direct destination key is programmed

page 50.

RPress the programmed DDS key. Dialing is initiated.

Dialing from the local phonebook

NPress the key shown.

Confirm.

SPress the configured sensor key "Personal" for the local

phonebook ( page 50).

Select and confirm the entry you want. The phone num-

ber is dialed.

Extensive information on the local phonebook and on

searching for stations can be found from page 87.

Dialing from the LDAP database

Prerequisite: You searched for and selected an entry in

the LDAP database (page 90).

Select the entry you want.

Select and confirm the option shown in the context

menu. The connection is set up.

Personal

Niels, Bohr

Dial

Step by step

Enhanced phone functions

Dialing a phone number from a list

The following call lists are available in the "Calls" directo-

ry:

• Missed

• Dialed

• Received

• Forwarded

OPress the key shown.

Select and confirm the option shown.

Select and confirm the required call list.

Select and confirm the entry you want. The phone num-

ber associated with the list entry is dialed.

For a detailed description of the call lists, see

page 36. Pay attention to the notes on

page 93.

Calls

Dialed

Niels, Bohr 07:06am

Enhanced phone functions

Step by step

Using autodial delay

A number is automatically dialed after a set delay start-

ing from the entry of the number’s last digit. The auto-

dial delay can be used:

• when dialing in idle mode

• when deflecting an incoming call

• Consultation

• when transferring an answered call.

The delay can be reduced by performing one of the fol-

lowing activities:

i• Press the key shown. This always works.

^• Lift the handset (off-hook). This only works if the

phone number was entered when the phone was

idle or if it was entered for a consultation call when

the handset was off hook.

n• Press the key shown. This only works if the phone

number was entered when the phone was idle and

the loudspeaker key was not lit or if the phone num-

ber was entered for a consultation call and the loud-

speaker key was not lit.

If an emergency number is preset by your admin-

istrator, the autodial delay for this phone number

is reduced to one second.

Automatic dial delay does not work if you are us-

ing a dial plan and Immediate dialing is config-

ured (see page 30). The number is automati-

cally dialed as soon as the string entered

matches an entry in the dial plan.

Step by step

Enhanced phone functions

Settings for autodial delay

zYou can also configure this setting via the Web interface

page 184.

If you select Autodial delay, you must either confirm

the "Dial" option, press the loudspeaker key or wait until

the autodial delay expires to set up a call when dialing

with the handset on hook.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

jSpecify a value and confirm your entry.

Select and confirm the option shown.

The setting does not affect automatic emergency

number dialing.

Settings

User

Configuration

Outgoing calls

Autodial delay

Save & Exit

Enhanced phone functions

Step by step

Allowing "Busy When Dialling"

If you activate this function, an incoming call received

while you are performing dialing is rejected. The caller

then hears the busy signal.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Outgoing calls

Busy when dialling

Yes

Save & Exit

This setup option can also be found under "Han-

dling" in the "Incoming calls" menu.

Step by step

Enhanced phone functions

Conference

Local conference

This type of conference is also referred to as a three-

party conference. It involves up to three participants.

Prerequisite: You are conducting a consultation call

page 34 or have accepted a second call page 68,

and the conference function is active page 83.

Initiating a local conference

Select and confirm the option shown in the connec-

tion’s context menu. You are connected to both parties

at once.

Conducting one-on-one calls

Select the connection you want to clear down on the

display.

Select and confirm the option shown in the context

menu. You are now involved in a one-to-one call with the

remaining call party.

{ or }

You can initiate a conference by calling the

"Conference" function in the context menu of

either the active or held call. Alternatively you can

press an already configured Conference key.

Conference?

User

Disconnect

If you already are involved in a secure connection

with a party when you initiate a consultation call,

the original party is placed on hold. The new con-

sultation connection can be either secure or non-

secure. However, the first connection remains

secure even if all three parties are now joined to-

gether in a conference.

The entire conference is nonsecure if the con-

nection to at least one of the parties is not secure

(see also page 14).

The relevant padlock icon appears on the "Confer-

ence" row.

Enhanced phone functions

Step by step

Ending a local conference

Allowing call partners to continue a conference af-

ter you exit

Prerequisite: The function "Allow joining in a local con-

ference" (page 84) was activated.

Select and confirm the option shown in the "Confer-

ence" context menu.

] or nLift the handset or press the loudspeaker key. Both call

partners remain connected. You are disconnected from

the conference call.

Disconnecting a party

Select and confirm any of the connections in the con-

text menu. Both connections are cleared down – the

conference is cleared down.

Allowing a local conference

This option allows or blocks the "Conference" function.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Exit Conf?

End Conf?

Settings

User

Configuration

Connected calls

Allow conferences

Yes

Save & Exit

Step by step

Enhanced phone functions

Allowing joining in a local conference

You can use this option to decide whether or not your

call partners are allowed to join calls after you exit the

conference call.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Connected calls

Allow exit conference

Yes

Save & Exit

Enhanced phone functions

Step by step

System-based conference

This type of conference is also referred to as a large con-

ference. It can include up to ten parties.

Prerequisite: You are conducting a consultation call

page 34 or you have accepted a second call

page 68, and the "System conference" feature was

configured by your administrator.

Establishing a conference

Select and confirm the option shown in the connec-

tion’s context menu. You are connected to the first two

parties at once. The conference is displayed with the

current participants. You can now:

• initiate a consultation call

• add a party

• put the conference on hold

• leave the conference.

Conducting a consultation call

Select and confirm the option shown in the "Confer-

ence" context menu. If the party answers, you can:

• toggle between the party and the conference

• connect the consultation call to another called party

• end the consultation call and return to the confer-

ence

• add the consultation call party to the conference.

Conference?

Consultation?

If you want to add the consultation parties to the

conference, use the "Hinzufügen zu Konferenz"

option instead of the "Consultation" option.

If you want to use the phonebook or a call list

for a consultation call, select Hold instead of

Consult (and/or Hinzufügen zu Konferenz) in the

context menu or press the Hold key and then

open the phonebook or a required call list

(page 87).

Alternatively you can select the phonebook or a

call list without using the Hold functions - the

conference call is automatically placed on Hold.

Step by step

Enhanced phone functions

Add party

Prerequisite: You are conducting a consultation call and

the conference is on hold.

Select and confirm the option shown in the consultation

call’s context menu. The party is added to the confer-

ence. Only the conference and all current participants

are now displayed.

Putting the conference on hold

Select and confirm the option shown in the "Confer-

ence" context menu. The conference is placed on hold

and you can consult with someone in your office, for in-

stance.

Leaving a conference

Select and confirm the option shown in the "Confer-

ence" context menu. You are disconnected from the

conference call and can dial another number, for in-

stance. The other call partners remain connected.

Conference?

You can also use an already configured

Conference key instead of the Conference

option in the context menu.

Hold?

Exit Conf?

Phonebooks and call lists

Step by step

Phonebooks and call lists

Local phonebook

The personal phonebook is restricted to 100 entries. If

you have configured a sensor key for the local phone-

book, you can open it using this sensor key

(page 50).

Creating a new contact

You can also create contacts via the web

interfacepage 184.

NPress the key shown.

Confirm to open the local phonebook.

Select the option shown.

Confirm the option shown in the context menu.

jFill in the three fields

•Last name

• First name

•Number

accordingly.

Select and confirm to save the phonebook entry.

Editing a contact

You can also edit contacts via the web

interfacepage 184.

NPress the key shown.

Confirm to open the local phonebook.

If you are registered as a mobility user

(page 123), you may not be able to use the

phone books. Please ask your administrator

whether Mobility supports the use of phone

books.

Personal

Option

New contact

Save & Exit

Personal

Step by step

Phonebooks and call lists

Select the required entry.

Select and confirm the option shown in the context

menu.

Select and confirm, for example the Last name field.

jChange and confirm .

Select and confirm the option shown.

Deleting a contact

You can also delete contacts via the web

interfacepage 184.

NPress the key shown.

Confirm to open the local phonebook.

Select the required entry.

Select and confirm the option shown in the context

menu. Then confirm the Delete or cancel the process.

Deleting all contacts

You can also delete the contacts via the web

interfacepage 184.

NPress the key shown.

Confirm to open the local phonebook.

Is displayed

Select and confirm the option shown in the context

menu.

Niels, Bohr

Details

Last name

Save & Exit

Personal

Niels, Bohr

Delete

Personal

Option

Delete all

Phonebooks and call lists

Step by step

Searching for a contact

NPress the key shown.

Confirm to open the local phonebook.

Is displayed

jEnter the first letter of the name you are searching, e.g.

The name first found in which the first letter is K is dis-

played. If you are looking for a name that begins with Kr,

also enter the second letter in the search field:

The first name with the initial letters Kr is displayed.

You can also browse the phonebook with the navigator

until you reach the required station.page 21.

Personal

Option

J L 5 (Abc)

Kirsch, Erika

pq s7ß (abc)

Kramer, Elisabeth

Step by step

Phonebooks and call lists

LDAP database

You can search an LDAP database (corporate phone-

book) for contact entries if you can reach this database

over your network and your access was correctly con-

figured by your administrator.

You can search for the name (simple search) or for dif-

ferent entry information (advanced search) e. g. search

for the job or department name.

Finding an LDAP entry

NPress the key shown.

Select and confirm to open the company-wide Phone

book "Corporate".

Select and confirm the option shown in the Options

context menu

Select and confirm the required search field

(for example, "Last name").

jEnter a search text. If you for example only enter the

first letter of the last name, all entries with this initial let-

ter are displayed.

Select and confirm when you have filled out one or

more search fields. The search begins. If the entry you

searched for is found, you can dial or view the entry de-

tails.

Corporate

Find

Last name

Find

Phonebooks and call lists

Step by step

Extended LDAP editing

Viewing an LDAP entry

Prerequisite: You found and selected an LDAP entry

(see above).

Select and confirm the option shown in the context

menu for the entry. All fields of the entry are displayed.

Resetting the search fields

Prerequisite: The search fields are listed.

Select and confirm the option shown in the Options

context menu. You can now enter the search criteria for

the search.

Defining a qualifier before a search

Prior to a search, you can select which qualifiers should

also appear in the output list in the Options context

menu.

Select and confirm the option shown. You may choose

between the following criteria:

• No qualifier

• Job function

• Address 1

•Email

• Business 1

• Mobile

• Business 2

• Private

•Company

• Address 2

dbi Select and confirm the desired qualifier.

hExit the list.

Details

Delete

Qualifier

Step by step

Phonebooks and call lists

Quick search

NPress the key shown.

Select and confirm to open the company-wide Phone

book.

Is displayed

jEnter the first letter of the name you are looking for, e.g.

"k".

Do not enter any further characters. After a predefined

period of time or after pressing the i key all available

names with the corresponding initial letter are dis-

played.

You can restrict the output by entering the second and

other letters. The ( key is used to switch between

letters and numbers. The h key is used to delete indi-

vidual characters.

When entering extended characters you can control the

search individually. For the selection of extended char-

acters firstly press the * key.

Rule list:

Corporate

Option

jl5 (abc)

Kirsch, Erika

Character Description

#Searches for the exact string before the

extended character

You can enter first and last name separate-

ly using a comma. A search is carried out

for the last name (possibly using a wild-

card) and the first name with the first char-

acter after the comma.

Wildcard. This searches for the character

entered and all possible subsequent char-

acters

pq s7ß (abc)

Phonebooks and call lists

Step by step

Call lists

For a detailed description of the different call lists, see

page 36. The function must be activated in order to

view and manage call lists page 94, otherwise the

menu option "Calls" is not offered.

Editing entries

Selecting an entry

OPress the key shown.

Select and confirm the option shown.

For instance, select and confirm the list of missed calls

page 49).

The list is sorted chronologically, with the most recent

caller first.

You can use the navigator to scroll through the list.

Select the list entry.

Displaying details

Select and confirm the option shown in the context

menu.The phone number, date and time are displayed

(page 36).

Delete the entry

Select and confirm the option shown in the context

menu. The entry is deleted.

Delete all entries

OPress the key shown.

Select and confirm the option shown.

For instance, select and confirm the list of dialed num-

bers.

Select the option shown.

Select and confirm the option shown in the context

menu.

All entries in the list displayed are deleted.

Calls

Missed

Niels, Bohr 22.05 13:22

Details

Delete

Calls

Dialed

Options

Delete All

Step by step

Phonebooks and call lists

Activating/deactivating the call journal

The function can be disabled in order to prevent unau-

thorised third parties gaining information on the other

party involved in the call from the call lists. No further

calls or conversations are then logged. The function is

always activated by default.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec. jEnter and confirm the User password.

Select and confirm the option shown.

Select

In the context menu select and confirm to deactivate

the call journal. The message "Call Log is disabled" is

shown on the display.

In the context menu select and confirm to reactivate the

call journal.

Select and confirm the option shown.

When you deactivate the call journal, please note

that the customary last number redial function

will also be affected by this. You can then no long-

er redial the last number dialled page 32.

Settings

User

Configuration

Call logging

Enable call log

Yes

Save & exit

If the function is deactivated, all existing entries

in the journal as well as messages for available

missed calls on the display and via LEDs are

deleted.

Making calls with multiple lines

Step by step

Making calls with multiple lines

You can use your OpenStage 40 as a multi-line phone.

If you have any questions regarding how to configure

your OpenStage phone as a multi-line phone, please

contact your administrator.

The following is a description of the telephony scenari-

os for multi-line phones. To facilitate comprehension,

you should familiarize yourself with the enhanced tele-

phony application and how to use the line keys before-

hand. Furthermore, you can specify individual settings

for your multi-line telephone. Refer to the following sec-

tions for a detailed description of the individual compo-

nents:

• Introduction to multi-line phones page 13

• Lines and line keys page 23

• Multi-line telephony interface page 31

• Individual settings page 110

Incoming calls

Depending on your individual settings, you will be noti-

fied of incoming calls page 159.

Accepting calls for the primary line

In this case, the telephone behaves in the same way as

a single-line telephone. See page 14 and page 58.

Accepting calls for secondary lines

Prerequisite: The secondary line is configured on your

multi-line telephone.

Using the handset

^Lift the handset.

[Conduct call.

The line used for the ringtone is selected auto-

matically. If there are calls on several lines, you

are connected with the line that has been ringing

the longest.

Step by step

Making calls with multiple lines

Using the line keys

TPress the flashing line key.

Speakerphone mode.

Select and confirm the option shown.

Speakerphone mode.

Making calls

You must seize a line before you can make calls on a

multi-line telephone.

Trunk seizure can be configured on an individual basis.

Your administrator can determine if the lines on your

telephone can be automatically seized and with which

priority.

Manual trunk seizure

^ or n or oLift the handset or press the speakerphone mode or

headset key.

SPress the required line key.

hPress the key shown to open the Overview tab

page 31.

Select and confirm the required line (e.g. line 2). The se-

lected line is displayed on the screen.

jEnter the phone number or use redial, for example. The

connection is set up.

If you have seized a secondary line, this line is

reserved for you for making calls for a specific

period as defined by the administrator. No other

user can seize this line during this period, even

if the line is also assigned to this user’s tele-

phone.

Line 2

Making calls with multiple lines

Step by step

Automatic trunk seizure

Prerequisite: Your administrator has configured auto-

matic trunk seizure.

^ or n or oLift the handset or press the speakerphone mode or

headset key.

RThe line defined during configuration is seized.

jEnter the station number. The connection is set up.

Dialing the last dialed number

Regardless of the line used, the last number dialed on

your telephone is displayed for redialing in the selected

number’s context menu.

^ or n or oLift the handset or press the speakerphone mode or

headset key.

SPress the required line key (page 96).

In the pop-up menu:

Confirm1

. The connection is set up.

Forwarding calls on primary line

The call forwarding can only be activated for the primary

line. Which call forwards are possible, how they are con-

figured and activated can be found from page 39.

Call forwarding information

Prerequisite: Your administrator has activated "For-

warding shown".

If you have activated one of the forwarding types on

your phone for the primary line and a station calls, a

popup window with the following information opens:

• Who is calling

• The forwarding destination.

Redial {1} 12345

1. Please note the information in relation to the call journal on

page 32

Step by step

Making calls with multiple lines

During calls

Making and receiving calls on a single line

If you only use one line on your multi-line telephone to

make calls, and you receive calls on the same line, the

phone operates in the same way as a single-line tele-

phone:

• Redial page 32

• Consultation page 34

• Alternate page 36

• Callback page 46

•Hold page 62

• Call waiting (second call) page 68

• Transferring a call page 72

• Conference page 82

Functions available exclusively for the primary line:

• Call lists page 36

• Voicemail page 35

• Call forwarding page 39

• Do not disturb page 116

Making and receiving calls with multiple

lines

Accepting a waiting call

Prerequisite: You are conducting a call. At the same

time, a call is incoming on another line.

[Call on line 1.

TPress the line key for line 2. The call on line 1 is placed

on hold.

Depending on your individual settings, you will

be notified of incoming calls page 114.

Depending on the settings for "Rollover", you will

be notified of incoming calls page 114.

Making calls with multiple lines

Step by step

[Conduct call on line 2.

\End call on line 2.

TPress line key for line 1.

[Retrieve call on line 1.

Putting a line on hold

On a multiline telephone you can use the line keys to

place calls on hold.

Prerequisite: You are conducting a call.

RPress the call-line sensor key.

T• The LED line key flashes.

• The LED line displays the hold status on all multi-line

phones to which the line is connected.

• On phones connected to the line, a user can press

the relevant line key and accept the held call.

During a consultation call or after accepting a waiting

call the hold function cannot be used.

All multi-line users that share the line on which

the call is being held (page 23) can now pick

up the held call. To prevent other users from an-

swering the held call, you must place the call on

"Consultation" hold page 34.

Depending on the setting made by your adminis-

trator, you may have to press the trunk key twice

to accept the call on the other line. The first call

is either placed on hold or released depending on

the setting.

Step by step

Making calls with multiple lines

100

Lines with hot or warm line function

Your administrator can configure a hot or warm line for

the primary and secondary line.

The function is activated when on

• The Primary line

you pick up the phone’s handset or press the line or

loudspeaker key

• the secondary line

you press the line key.

A number specified by you is dialed with a hot line im-

mediately and with a warm line after a specific time.

Examples:

• The phone in the lift immediately dials the reception

number.

• The phone at a patient’s bed dials the ward number

e.g. after a minute if no other number is dialed.

Entering a number for the hot and warm line func-

tion

Specify which number should be dialed when the hot or

warm line function is activated.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the required line in the context

menu.

Select and confirm the option shown.

jEnter and confirm the destination.

Settings

User

Configuration

Keyset

Lines

Line

Hot warm dest = nnnn

Making calls with multiple lines

101

Step by step

Select and confirm the option shown.

Busy override

A station of a line trunk group is on a call. It’s primary

line is configured as a secondary line on your phone.

This line now has the status "busy." You can connect to

the call by pressing the illuminated key for this line (see

also page 23).

Prerequisite: A secondary line is set up on your multi-

line phone, the option to connect to the call is activated

for your phone and "system-based conference" is set up

for your system (page 85).

If a preview is set up and activated for the relevant line

(page 113), you have to press the line key a second

time following the preview in order to connect.

The key of a secondary line illuminates – it is busy. You

want to connect to the call.

RPress the illuminated line key. A conference is estab-

lished. You are connected to the parties on the second-

ary line. The key continues to illuminates and the con-

ference is shown on the display.

You can now:

• Put the secondary line on hold

• Leave the conference on the secondary line

• Make consultation call

• Accept a second call

• Alternate between a new call party and a confer-

ence on the secondary line.

• Include a call party from a consultation or a second

call in the conference.

Save & Exit

If there is already a conference on the secondary

line you are connected to this conference. The

conference is shown on the display.

Step by step

Making calls with multiple lines

102

Direct station selection keys

Apart from line keys, administrator can also configure

direct station selection (DSS) keys. You can use a DSS

key to call an internal station directly, pick up calls for

this station or forward calls directly to it.

Calling a station directly

You cannot use DSS if the user is on another call (flash-

ing LED).

Calling from the idle menu

SPress the relevant DSS key.

hPress the key shown to open the Overview tab

page 31.

Select and confirm the DSS line. The key lights up and

a connection is established.

Consultation with the DSS station

Prerequisite: You are conducting a call and administra-

tor has configured the DSS key for consultation.

SPress the relevant DSS key for the consultation. The key

lights up and a connection is established. If the station

answers, you can toggle, transfer the first call or initiate

a conference.

DSS call 1

administrator can configure the DSS key so that

the connection is also established when the DSS

station has activated do-not-disturb or call for-

warding.

If administrator has configured transfer instead

of consultation, you can only transfer the current

call to the DSS station.

Making calls with multiple lines

103

Step by step

Call pickup

You can pick up calls for another DSS station. If a call is

waiting on their line, the LED flashes.

Indirect pickup

Prerequisite: The auto-answer function must be deac-

tivated page 75.

TPress the DSS key. The call is routed to your primary line

and rings.

^ or n or oLift the handset or press the speakerphone mode or

headset key. You are connected with the other party.

Rejecting a call

Prerequisite: administrator must activate the reject op-

tion for DSS keys and auto-answer must be deactivated

page 75.

TPress the DSS key. The call is routed to your primary line

and rings.

Select and confirm the option shown in the pop-up

menu.

The caller hears a busy signal.

Direct pickup

Prerequisite: The auto-answer function must be acti-

vated page 75.

TPress the DSS key. The call is routed to your primary line

and you are immediately connected with the other par-

ty via speakerphone.

Reject

Step by step

Making calls with multiple lines

104

Deflecting a call to a DSS station

Prerequisite: The deflect function must be approved

for DSS keys. For information on the current setting,

see page 59.

If you receive a call on one of your lines, you can imme-

diately deflect it to the DSS station.

TYour phone rings and a line key flashes.

SPress the relevant DSS key. The call is deflected to the

DSS station. If the DSS station does not answer, you

can pick up the call by pressing the DSS key.

LED display on DSS keys

DSS Key Explanation

SOff: The line is in idle mode.

Flashes: You can accept a call for the DSS

station via the key. The call is routed to

your primary line when the call is accept-

ed.

Illuminates: The line is busy. Provided

that second call is activated you can still

reach the DSS station via the key. It can

accept your call as a second call.

Making calls with multiple lines

105

Making calls in an executive-secretary team

An executive-secretary team is configured by the relevant administrator

and may include up to four executive and up to two secretary telephones.

Sample scenarios

This example assumes that two executive and two secretary phones are

configured. Calls for the executives are forwarded immediately to the re-

spective secretary phone. A secretary then connects the call with or with-

out consultation to the responsible executive using the direct station se-

lection key.

Prerequisites:

The following call forwards are configured (page 39 ):

•For All calls from Executive 1 to Secretary 1

•For All calls from Executive 2 to Secretary 2

• Forward on Busy and forward on No reply from Secretary 1

to Secretary 2

• Forward on Busy and forward on No reply from Secretary 2

to Secretary 1

"Allow call waiting" should be activated on the secretaries’ phones

(page 70). This function can optionally be activated and deactivated us-

ing a key if a key has been configured for it.

Line and direct station selection keys have been configured by administra-

tor and "Transfer on hangup" and server features have been activated.

Secretary 1 Secretary 2

Executive 1 Executive 2

Line

Executive 1

Executive 2

Secretary 2

Shift

Line

Secretary 1

Secretary 2

Shift

Call waiting

Line

Executive 1

Executive 2

Secretary 1

Shift

Call waiting

Line

Secretary 2

Secretary 1

Shift

Step by step

Making calls with multiple lines

106

Accepting a call

Incoming calls for the executives should be forwarded

immediately to the assigned secretary and answered

there. The line overview (page 109) shows whether

the executive has activated call forwarding.

Accepting calls at the secretary phone

An incoming call for "Executive 1" rings at the assigned

"Secretary 1".

The line key of the "Secretary 1" phone flashes.

TPress the line key to answer the call. The station an-

swers. The line key flashes rapidly.

Early call pickup by Executive 1

An incoming call for "Executive 1" rings on "Secretary 1".

The "Secretary 1" direct station selection key on the

"Executive 1" phone flashes. The "Secretary 1" has not

yet answered the call. Before the call is forwarded to

"Secretary 2", "Executive 1" picks up the call early.

TPress the "Secretary 1" direct station selection key on

the "Executive 1" key to answer the call.

The "Secretary 1" direct station selection key on

the "Executive 1" phone also flashes.

The "Secretary 1" direct station selection key on

the "Executive 1" phone illuminates.

If for example a call for "Executive 2" on

"Secretary 2" is not answered, "Secretary 1" or

"Executive 1" can pick up the call early

Making calls with multiple lines

107

Step by step

Forward to Secretary 2

An incoming call for "Executive 1" rings at the assigned

„Secretary 1“. The call is not answered. After a speci-

fied period the call is forwarded to "Secretary 2". The

line key of the "Secretary 2" flashes and it rings.

TPress the line key on the "Secretary 2" phone to answer

the call. The station answers. The "Secretary 2" direct

station selection key on the "Executive 1" phone illumi-

nates.

Second call

If "Secretary 1" receives a second call, this can be ac-

cepted, ignored, forwarded or rejected. Detailed infor-

mation on this can be found from page 68.

If the second call is ignored, it is forwarded to

"Secretary 2" after a certain period of time.

If the second call was answered, it can be forwarded us-

ing consultation or the direct station selection keys.

Connecting a call

If e. g. the "Secretary 1" answered a call, it can forward

the call using the direct station selection keys to the fol-

lowing telephones:

•Executive1

•Executive2

•Secretary2.

The following examples show connections to

"Executive 1".

If "Secretary 1" is busy, the call is forwarded im-

mediately to "Secretary 2" if:

• a consultation call is being made or

• "Allow call waiting" is deactivated.

Step by step

Making calls with multiple lines

108

Connecting with consultation

SPress the DSS "Executive 1" key. "Executive 1" answers.

Announce the call.

\ or n or oPress the hang-up, loudspeaker or headset key.

Connecting without consultation

SPress the DSS "Executive 1" key. "Executive 1" does not

answer.

Select and confirm the option shown in the pop-up

menu.

\ or n or oPress the hang-up, loudspeaker or headset key. The

"Executive 1" phone rings.

If "Executive 1" does not answer the call, a callback (see

also page 72) will ensue after a configured time.

Consultation without connecting

SPress the DSS "Executive 1" key. "Executive 1" answers.

Transferring is not wanted. The "Secretary 1" takes the

call back

Select and confirm the option shown in the pop-up

menu. The "Secretary 1" is reconnected with the caller.

Toggle, disconnect or conference

During a consultation call "Secretary 1" can toggle be-

tween "Executive 1" and the caller, can initiate a confer-

ence or disconnect one of the two call parties. More on

this subject can be found on pages page 36 and

page 82.

You can also select "Complete Xfer" from the con-

text ment.

Complete transfer

The "Executive 1" direct station selection key on

the "Secretary 1" phone illuminates.

Disconnect & return

Making calls with multiple lines

109

Step by step

DSS keys can be used

These keys are configured in such a way that every

phone can be reached by every phone in the group. The

DSS keys are also used for consultation calls.

SPress a team member’s DSS key. The relevant phone

rings and the party answers.

Using line overview

To view the status of the lines, change from the "My

phone" tab to the "Overview" tab on the phone screen

using the h key.

Further information on the line status can be found on

page 31.

The "executive-secretary" team can be expanded with

line keys by the administrator. These lines keys however

have no influence on the behavior of the "executive-sec-

retary" configuration.

Overview

DSS:Executive 2 Line busy

DSS:Executive 1 Line forwarded

Line

Executive 1

Executive 2

Secretary 2

Shift key

Step by step

Making calls with multiple lines

110

Settings for MultiLine (keyset)

The details for each keyset line contain supplementary

information for the user. The following uneditable fields

are displayed:

•Address

– Displays the phone number for the line

• Ringtone on/off

– Shows whether the ringer is activated for this line

• Selection sequence

– Displays the priority of each line seizure when the

handset is lifted or the loudspeaker key for this

line is pressed

Displaying the line in the "Overview" tab

Specify here if the selected line should be displayed in

the "Overview" tab.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the required line (for example, line 1).

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Keyset

Lines

Line 1

Allow in overview

Yes

Save & Exit

Making calls with multiple lines

111

Step by step

Setting the time for a delayed ringer

Specify the length of time before a held call should be

signaled on a line.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the required line (for example, line 1).

Select and confirm the option shown.

jEnter and confirm a delay value.

Select and confirm the option shown.

You can activate and deactivate the set delay time for all

line keys using a function key page 56.

Settings

User

Configuration

Keyset

Lines

Line 1

Ring delay

Save & Exit

Step by step

Making calls with multiple lines

112

Configuring the "Overview" tab display

Specify here the sequence in which the individual lines

in the "Overview" tab should appear on the display.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

All lines that are displayed in the overview are listed.

Select and confirm the required line (for example, line 1).

Select one of the following options from the context

menu to move an individual line:

• Move up

•Move down

• Move to top

• Move to bottom

Select and confirm the option shown to arrange the

lines in the same sequence as the line keys

Select and confirm the option shown to display all line

keys in the overview.

Select and confirm the option shown.

Settings

User

Configuration

Keyset

Overview

Line 1

Use FPK order

Add all lines

The setting made for "Allow in overview"

(page 110) is disregarded here.

Save & Exit

Making calls with multiple lines

113

Step by step

Line preview

Prerequisite: You are already on a call on one line and a

further call rings on a secondary line. You have pro-

grammed a sensor key with the "Preview" function

page 50.

Preview for a call

Prerequisite: Your administrator has deactivated the

permanent preview function.

SPress the "Preview" sensor key. The key illuminates. The

preview function is temporarily activated.

TPress the flashing line key. A popup window opens and

you receive information about the caller. Press the line

key again to accept the call or wait until the popup clos-

es itself after a specified period of time.

The preview function is switched off and has to be

switched on again for a further operation.

Permanent preview

Prerequisite: Your administrator has activated the per-

manent preview function.

SPress the "Preview" sensor key. This way the preview

for all lines with "preview mode" remains active until you

press the "Preview" sensor key again.

If the line preview has been deactivated, a call is

answered immediately on a line when the line

key is pressed, without first showing caller infor-

mation.

Step by step

Making calls with multiple lines

114

Rollover for a line

Your administrator can determine how rollover calls are

to be signaled.

TOnly the relevant line key blinks.

Z TYou hear a special advisory tone via the currently ac-

tive microphone and the corresponding line key blinks.

Z TThe ringer melody set sounds briefly (approx.

3 seconds) via the loudspeaker and the corresponding

line key blinks.

Z TYou hear a short notification tone

Z T kThe telephone rings using the configured call signal, the

corresponding line key blinks, and a pop-up menu con-

taining the available information is displayed.

The ringer melody is not played in speakerphone

mode.

Privacy/security

115

Step by step

Privacy/security

Deactivating the ringer

You can deactivate your ring tone if you do not want to

be disturbed by your phone ringing.

)Hold down the key shown.

The "Ringer off" icon appears in the status bar on the

idle display page 27.

)Hold down the key once again to reactivate the ringer.

The icon disappears.

You can also switch the function on and off using the op-

tion in the idle menu.

Select and confirm the option shown.

Deactivating the ring tone via sensor key

Prerequisite: The "Ringer off" sensor key must be pro-

grammed (page 50).

SPress the "Ringer off“ sensor key

An incoming call is signaled by a single ring tone burst.

RPress the illuminated sensor key once more to deacti-

vate the "Ringer off" function.

Ringer off?

Step by step

Privacy/security

116

Do not disturb

If "Do not disturb" is activated, your telephone will not

ring. The caller hears the busy signal.

Prerequisite: A programmable key is assigned the

function "Do Not Disturb" (see page 50). "Do not dis-

turb" must be activated (page 117).

Enabling do not disturb via a key

SPress the "Do not disturb" programmable key.

RPress the lit programmable key once more to deactivate

the "Do not disturb" function.

Enabling do not disturb via the idle menu

Select and confirm the option shown in the idle menu.

The "Do not disturb" icon appears in the header.

Select and confirm the option shown in the idle menu.

The "Do not disturb" icon is deleted.

On multi-line telephones (page 13) you can

only activate the "Do not disturb" function for

your primary line.

You can also use the programmable key to acti-

vate the "Do not disturb" function during a call or

deactivate it when an incoming call is being sig-

naled.

Do not disturb on

Do not disturb off

Privacy/security

117

Step by step

Allowing "Do not disturb"

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Settings

User

Configuration

Incoming calls

Handling

Allow DND

Yes

Save & Exit

Step by step

Privacy/security

118

Security

User password

Your User password protects your individual configura-

tions, including your language settings. You can also use

the User password to lock your telephone page 121.

The Administrator may have configured the follow-

ing settings:

• The password is deactivated: You do not have the

option of configuring user settings. The message

"Password is disabled" is displayed.

• The password is temporarily blocked: You do not

have the option of configuring user settings at this

time. The message "Password.suspended" is dis-

played.

• After initialling logging onto a user area, you may

have to replace the default password with a new

password.

• A password can have a predefined period of validity:

You will have to create a new password when the

period ends. The message "Change Password ({1}

days left)" will alert you to this at the appropriate

time. The message "Password has expired" appears

when the validity period is over. Confirm "Change

password" and change the password as described

in this section.

• If you repeatedly enter the wrong password (2 to 5

times), additional attempts are blocked. You can

make another attempt after a predefined time.

• It is possible that you will not be able to re-use a pre-

viously used password for a long time, so you will

have to create another "new password". The mes-

sage "Password requires change" is displayed. This

does not affect deactivation of the user password

page 120.

• Your administrator can tell you about the rules for

what and how many characters can or must be used

in the password.

zYou can also change the user password via the Web in-

terface page 184.

The preset password "000000" corresponds to a

blank password. In other words, the phone can-

not be locked and the user menu is not pass-

word protected (see also page 120).

Privacy/security

119

Step by step

NPress the key shown.

Select and confirm the option shown.

if nec.jChange and confirm User password.

Select and confirm the option shown.

jEnter the current password (at least six characters, text

entry, see page 26) and confirm your entry.

Select and confirm the option shown.

jEnter a new password (at least six characters, text en-

try, see page 26) and confirm your entry.

Select and confirm the option shown.

jEnter and confirm the new password once more.

Select and confirm the option shown.

Settings

User

Security

Change user password

Current password

New user password

Confirm new user password

Save & Exit

Step by step

Privacy/security

120

Deactivate user password

You can deactivate the phone’s password prompt if a

password has already been configured.

NPress the key shown.

Select and confirm the option shown.

if nec.jChange and confirm User password.

Select and confirm the option shown.

jEnter the current password (at least six characters, text

entry, see page 26) and confirm your entry.

Select and confirm the option shown.

jEnter six zeros ("000000") to deactivate the password.

Confirm entry (at least 6 characters, (text entry, see

page 26).

Select and confirm the option shown.

jEnter six zeros ("000000") and confirm.

Select and confirm the option shown.

The deactivation of the password prompt does

not affect the Web interface page 184 or

CTI applications that use a password prompt.

As long as the user password is deactivated, you

do not have access to user settings via the Web

interface.

If you deactivate the user password, you are not

able to lock the phone page 121 and the user

menu is not password-protected.

Settings

User

Security

Change user password

Current password

New user password

Confirm new user password

Save & Exit

Privacy/security

121

Step by step

Phone locking

You can lock your phone to protect it against unautho-

rized access. In this way, no one can make calls or

change your user settings unless they know your user

password.

Predefined numbers from the dial plan can still be dialed

when the phone is locked. For more information, con-

tact your administrator.

If an emergency number has been entered on the

phone by administrator, "emergency call" is then offered

as an option on the display when the lock is activated.

You can also enter the emergency number via the key-

pad.

Activating the phone lock

(Hold down the key shown until "Phone lock: Confirm

locking the phone" appears.

Confirm. The phone is locked.

NPress the key shown.

Select and confirm the option shown.

jEnter and confirm the User password.

Select and confirm the option shown.

You can only lock the phone if you set a user

password (page 118). The password for this

should not match the default "000000".

Check if necessary whether the telephone lock

function has been activated for you by adminis-

trator.

Confirm lock

User

Security

Phone lock

Yes

Step by step

Privacy/security

122

Select and confirm the option shown. The phone is

locked.

Unlocking the phone

The following is displayed: Phone locked.

There are two options available for unlocking the phone:

• User unlock

• Admin entsperren

Select and confirm if you know the user password. You

are prompted to enter the user password.

Select and confirm if you only know the administrator

password. You are prompted to enter the administrator

password.

jUser password or enter and confirm the administrator

password. The phone is unlocked if the password is cor-

rect.

Save & Exit

If an emergency number has been entered on

the telephone by administrator, Emergency call

will be offered on the display once you have acti-

vated the phone lock. You can also dial the emer-

gency number via the keypad.

User unlock

Admin unlock

If the telephone is locked, an emergency number

entered by administrator can be dialled using the

keypad or the option Emergency call.

If the telephone is locked repdial keys cannot be

used. This also applies if the emergency number

is saved on it.

Mobility

123

Step by step

Mobility

Prerequisite: Your phone is configured to support mo-

bility by administrator. A DLS server is available in the

LAN and its address is entered in the phone.

Mobility scenarios

When you log on to your phone, or any other mobility-

enabled phone, the following scenarios are possible:

Logging on and off at the same phone

• Log on as a mobility user page 124.

• Log off as a mobility user page 125.

Logging on and off at different phones

In these cases, administrator may have made the fol-

lowing settings:

• Log on at a remote phone with forced logon, when

the user is still logged on at that phone page 126.

• Delayed logon at a remote phone with forced logon,

when the user is still logged on at that phone and

the phone is busy page 127.

Step by step

Mobility

124

Logging on and off at the same phone

Logging on to the phone

No other mobility user is logged on.

Logon via a key

If a sensor key is configured for Mobility .

SPress the "Mobility" sensor key.

or Logon via the context menu

Select and confirm the option shown in the idle display

(page 30) context menu.

The Mobility logon dialog appears.

You are prompted to enter your mobility ID.

jEnter and confirm Mobility ID, usually a telephone num-

ber.

You are prompted to enter the password.

jEnter and confirm the user password.

The following messages appear on the display:

• Logging on mobile user

• Validating

• Registering

• Downloading user data

Once logon is complete, the "Mobility" program key

LED lights up and the mobility icon appears in the

graphic display next to the mobile phone number.

Mobile logon

Mobility ID

Enter password

Mobility

125

Step by step

Logging off from the phone

Prerequisite: You are logged on as a mobility user.

Logoff via key

If a program key is configured for Mobility.

RPress the "Mobility" program key.

or Logon via the context menu

Select and confirm the option shown in the idle display

context menu page 30.

Is displayed. You briefly have the option to cancel the

logoff, otherwise the logoff process is launched.

In the graphic display, the following messages appear:

• Logging off mobile user

• Uploading user profile

• Registering

• Downloading user data

After you have logged off, the mobility icon is hid-

den.

Mobile logoff

Step by step

Mobility

126

Logging on at different telephones

An attempted login is rejected if the user is already

logged on to another phone and "Logon with forced

logoff" is disabled for the mobility user.

Logging on with forced logoff at a remote

phone

If the user is already logged on at another phone and

the remote phone is busy, the logon is rejected.

If however, your administrator enabled "Forced logoff

during call" without setting a time, the system does not

consider whether or not the remote phone is busy.

Logon via a key

If a program key is configured for Mobility.

SPress the "Mobility" program key.

or Logon via the context menu

Select and confirmpage 30 the option shown in the

idle display context menu.

You are prompted to enter your mobility ID.

jEnter and confirm Mobility ID, usually a telephone num-

ber.

You are prompted to enter the password.

jEnter and confirm the user password.

The following mobility messages appear in the display:

• Validating

• Logging off elsewhere

• Registering

• Downloading user data

The logoff is simultaneously displayed on the remote

phone. Once logon is complete, the "Mobility" program

key LED lights up and the mobility icon appears in the

graphic display .

Mobile logon

Mobility ID

Enter password

Mobility

127

Step by step

Logging on with forced, delayed logoff at a

remote phone

If the remote phone is busy and your administrator en-

abled "Forced logoff during call" with a set timeout,

forced logoff does not occur until this timeout expires.

Logon via a key

If a program key is configured for Mobility.

SPress the "Mobility" program key.

or Logon via the context menu

Select and confirm the option shown in the idle display

context menu page 30.

You are prompted to enter your mobility ID.

jEnter and confirm Mobility ID, usually a telephone num-

ber.

You are prompted to enter the password.

jEnter and confirm the user password.

The following mobility messages appear in the display:

• Validating

• Logging off elsewhere

• Registering

• Downloading user data

Once logon is complete, the "Mobility" program key

LED lights up and the mobility icon appears in the

graphic display .

Mobile logon

Mobility ID

Enter password

At the same time, the graphic display on the

busy remote phone shows "Forced logoff pend-

ing". After the set timeout, the active call is end-

ed and remote logoff is performed.

Step by step

OpenScape Voice functions

128

OpenScape Voice functions

The OpenScape Voice supports a number of functions

that you can activate and deactivate from your phone.

Feature toggle key

You can pick a programmable sensor key and program it

as a feature toggle key for activating the "make line

busy" and "stop hunt" functions.

You can then use the programmable sensor key to acti-

vate or deactivate the relevant OpenScape Voice func-

tion on the server for this phone.

You can only program first-level programmable sensor

keys because those linked to LEDs are used to display

function status as either on (LED on) or off (LED off).

The LED indicates the status of the function on the

server and can therefore change without any of the pro-

grammable sensor keys being pressed.

Example:

Switching between "Line busy" and "Line free" (see also

page 135).

Prerequisite: Your administrator configured a program-

mable sensor key with the function "Busy" ("make line

busy" for the hunt group) page 54.

SPress the programmable sensor key – the key lights up.

RPress the illuminated programmable sensor key once

again to release the line - the keys stops illuminating.

On multi-line telephones, the full scope of Open-

Scape Voice functions is only available for the pri-

mary line.

OpenScape Voice functions

129

Step by step

Making anonymous calls

Your administrator decides whether or not your caller ID

(name and phone number) is displayed on a called par-

ty’s station. Anonymous calling is when your data is

not transmitted. The settings configured can be deacti-

vated, however, for specific calls.

Deactivating

If your administrator permanently activated anony-

mous calling for your phone, you can deactivate this

setting as follows:

^Lift the handset.

jEnter the code (see the table of codes page 148) to

transmit the caller information.

ZYou hear a confirmation tone.

Activating

If your administrator activated caller ID transmission for

your phone, you can deactivate this setting as follows:

^Lift the handset.

jEnter the code (see the table of codes page 148) to

suppress the caller ID.

ZWait until you hear the confirmation tone.

Caller ID transfer is suppressed. "Private/Anonymous"

appears on the called party’s display instead of the call-

er ID.

• If your caller ID is transmitted: your caller ID is

displayed.

• If your caller ID is suppressed: "unknown" is

displayed.

Step by step

OpenScape Voice functions

130

Temporarily activating anonymous calling for

the next call

If your administrator activated caller ID transmission for

your phone, you can deactivate this setting for the next

call as follows:

^Lift the handset.

jEnter the code (see the table of codes page 148).

ZWait until you hear the confirmation tone.

jDial the phone number of the party you want to contact.

Caller ID transmission is reactivated after this call.

Temporarily deactivating anonymous calling

for the next call

If your administrator suppressed caller ID transmission

for your phone, you can enable this setting for the next

call as follows:

^Lift the handset.

jEnter the code (see the table of codes page 148).

ZWait until you hear the confirmation tone.

jDial the phone number of the party you want to contact.

When you end this call, caller ID transmission is sup-

pressed once again for the next call.

OpenScape Voice functions

131

Step by step

Creating a list for selective calls

For call acceptance

You can create a list of the phone numbers from which

you are willing to accept calls (also known as a selection

list). Your administrator knows how long this list may be

in the OpenScape Voice used on site in your facility.

A connection is set up if a caller’s phone number match-

es a number in the selection list. If there is a match:

• the caller receives a message that the party refuses

to accept any calls with this number,

or • the call is forwarded to an external phone number.

Contact your administrator for information on how your

OpenScape Voice is configured on site.

^Lift the handset.

jEnter the code (see the table of codes page 148).

Various announcements deliver the following informa-

tion:

• the name of the feature (selective call acceptance)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user

prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.

Step by step

OpenScape Voice functions

132

For call rejection

As for selective call acceptance, you can create a selec-

tion list with the phone numbers of parties from whom

you are not willing to accept calls. Your administrator

knows how long this list may be in the OpenScape

Voice used on site in your facility.

A call is not connected if the caller’s phone number

matches a number in the selection list; the caller is no-

tified that the called party rejects calls from this num-

ber. If the caller’s number is not in the selection list, the

call is to you as usual.

^Lift the handset.

jEnter the code (see the table of codes page 148).

Various announcements deliver the following informa-

tion:

• the name of the feature (selective call rejection)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user

prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.

OpenScape Voice functions

133

Step by step

Anonymous calls

Rejecting

You can reject all calls from parties that activated a data

protection feature (for example, caller ID suppression)

to prevent their phone number from being transmitted.

In this case, you are not informed that a call was reject-

ed.

^Lift the handset.

jEnter the code (see the table of codes page 148).

Accepting

You can also accept calls from parties that activated a

data protection feature (for example, caller ID suppres-

sion) to prevent their phone number from being trans-

mitted.

^Lift the handset.

jEnter the code (see the table of codes page 148).

Step by step

OpenScape Voice functions

134

Using abbreviated dialing

Abbreviated dialing gives you access to a central list of

frequently dialed phone numbers.

You can dial a specific phone number by simply entering

a digit string. As these are three-digit numbers, you can

store up to 1000 phone numbers. This list is stored cen-

trally and managed by your administrator.

^Lift the handset.

jEnter the code (see the table of codes page 148) fol-

lowed by a number between 0 and 999 for the phone

number you want to dial.

The number is automatically dialed.

Call tracing

You can request automatic tracing of the last received

internal call. This is particularly suitable for identifying

malicious, irritating or troublesome calls.

^Lift the handset.

jEnter the code (see the table of codes page 148).

The phone number is determined. Ask your administra-

tor for the result.

OpenScape Voice functions

135

Step by step

Hunt group functions

To ensure optimum handling of specific calls, your tele-

phone can be assigned to a pickup group page 22

and/or a hunt group.

Your administrator can incorporate multiple telephones in

a hunt group. If your telephone is assigned to a hunt

group, OpenScape Voice forwards calls for the members

of your group in accordance with specific rules defined by

your administrator. Hunt groups are a simple solution for

distributing calls to a group of telephones.

If you want another member of the group to pick up an

incoming call, you can set your telephone to signal the

busy status for your line to the other members of the

hunt group. Hunt group calls will then no longer be for-

warded to your telephone.

This feature can also be configured using the program-

mable feature toggle key page 128.

Making a line busy

This prevents this line being used for calls in a hunt

group.

Activating

^Lift the handset.

jEnter the code (see the table of codes page 148).

ZWait until you hear the confirmation tone.

Deactivating

Make the line free once more for the hunt group.

^Lift the handset.

jEnter the code (see the table of codes page 148).

ZWait until you hear the confirmation tone.

Step by step

OpenScape Voice functions

136

Marking the last line in the hunt group chain

Sets the "stop hunt" line in the hunt group chain. The

system will stop looking for a free line in the hunt group

chain after it reaches this line.

Activating

^Lift the handset.

jEnter the code (see the table of codes page 148).

ZWait until you hear the confirmation tone.

Deactivating

Unmark the line as the end of the hunt group chain.

^Lift the handset.

jEnter the code (see the table of codes page 148).

ZWait until you hear the confirmation tone.

OpenScape Voice functions

137

Step by step

Reachability

You can make either serial calls or simultaneous calls on

several sites. The features for this are

• Serial call

• Parallel call

Prerequisite: The administrator has configured the re-

spective feature for your main number in OpenScape

Voice.

Serial call

Managing number lists/activating serial call

Before the serial call number can be activated, a serial

call list much be created. This can be prepared either by

administrator or you can create it yourself later. Up to

six numbers can be entered in the list for sites on which

incoming calls including your main number should be

signaled sequentially. Each number can consist of up to

30 digits.

^Lift the handset.

jEnter the code for the edit mode (see code table

page 148).

The edit mode opens and you hear an announcement

with the following information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the serial call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are

already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the serial call list is still empty, you are prompted to

enter numbers in the list. As soon as you have entered

a valid number, the serial call can be activated.

If the serial call is activated, incoming calls are first rout-

ed to your phone. If you do not answer within the time-

frame defined by the administrator, the next destination

phone rings for the configured period of time. The caller

Step by step

OpenScape Voice functions

138

is informed that the call is being routed to another sta-

tion. The connection is established with the first phone

that accepts the call.

If the call is not answered by any phone, it is forwarded

to the configured forwarding destination (on no reply) or

to a "rejection announcement".

Parallel call

Managing number lists/activating parallel call

Before the parallel call feature can be activated, a paral-

lel call list must be created. This can be prepared either

by administrator or you can create it yourself later. Up to

six numbers can be entered in the list for sites on which

incoming calls including your main number should be

signaled sequentially. Each number can consist of up to

30 digits.

^Lift the handset.

jEnter the code for the edit mode (see code table

page 148).

The edit mode opens and you hear an announcement

with the following information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the parallel call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are

already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the parallel call list is still empty, you are prompted to

enter numbers in the list. As soon as you have entered

a valid number, the parallel call can be activated.

If the parallel call is activated, incoming calls are routed

to your phone and all other destination phones in the

parallel call list. The connection is established with the

first phone that accepts the call.

If the call is not answered by any phone, it is forwarded

to the configured forwarding destination (on no reply) or

to a "rejection announcement".

OpenScape Voice functions

139

Step by step

Activating/deactivating parallel call via code

You can activate/deactivate the parallel call without hav-

ing to change to edit mode.

Prerequisite: You have already entered numbers in the

parallel call list.

^Lift the handset.

jEnter the code to activate or deactivate the parallel call

(see code table page 148).

Step by step

OpenScape Voice functions

140

Parking a call

If you have answered a call for a colleague and cannot

forward it to him, you can park the call.

Call park

[You are conducting the call. Let the other party know,

e.g. that you are trying to connect him.

jEnter the code for parking followed by a line number

(see code table page 148).

You receive a confirmation tone. The caller hears a wait-

ing melody.

]Replace the handset

Tell your colleague that a call for him is parked and give

him the line number.

Unparking

To unpark the call, your colleague must proceed as fol-

lows:

^Lift the handset.

jEnter the unparking code (see code table page 148).

He is prompted to enter a line number.

jEnter the specified line number.

[Your colleague is now connected with the waiting caller.

OpenScape Voice functions

141

Step by step

Silent Monitoring

If this function has been configured by administrator

and enabled for the destination phone, you can join an

active call of an internal station and listen in unnoticed

(muted) or with the knowledge of the target station (ac-

tive).

Active silent monitoring

Station A and B are on a call. You want to listen to the

call but so that Station B does not notice but so that you

can still talk to Station A.

• You can hear and talk to station A.

• You can hear station B but cannot talk to him be-

cause he cannot hear you.

• Station A and B can hear and speak to each other.

^Lift the handset.

jEnter the code for active silent monitoring and the des-

tination number (see code table page 148). You are

connected to the call and can listen. If necessary notify

station A.

]End the silent monitoring unnoticed by replacing the

handset.

Your phone internal station A

internal or external station B

Step by step

OpenScape Voice functions

142

Muted silent monitoring

Station A and B are on a call. You want to monitor a call

but so that neither station notices.

• You can hear station A but cannot talk to him be-

cause he cannot hear you

• You can hear station B but cannot talk to him be-

cause he cannot hear you.

• Station A and B can hear and speak to each other

^Lift the handset.

jEnter the code for active silent monitoring and the des-

tination number (see code table page 148). You are

connected to the call and can listen.

]End the silent monitoring unnoticed by replacing the

handset.

Your phone internal station A

internal or external station B

OpenScape Voice functions

143

Step by step

One-way Intercom and Two-way Inter-

com function

With One-way Intercom or Two-way Intercom, the loud-

speaker or speakerphone function of a destination

phone is activated automatically when the connection is

established. Use of these functions is conceivable

for example between an executive and secretary or be-

tween a doctor and receptionist.

Possible functions include:

• One-way Intercom

– with variable input of member number

– to a saved member number

• Two-way Intercom

– with variable input of member number

– to a saved member number

Prerequisites:

• The team member belongs to the same collective

group as you and has likewise been assigned a

member number.

• The team member's phone has a loudspeaker (One-

way Intercom) and/or a speakerphone function

(Two-way Intercom).

• Automatic answering is activated for the team

member.

• The team member's phone is idle.

• The member numbers of the callers are known for

the One-way Intercom and Two-way Intercom func-

tions.

You can cancel One-way Intercom or Two-way Intercom

by replacing the handset or – during a consultation – re-

sume the held call.

Two-way Intercom connections can be established

from the following states:

• In idle status

• During manual call holding

• In a consultation

Functions such as "call forwarding" or "do-not-dis-

turb" are temporarily disabled on the destination

caller's phone by the One-way Intercom and

Two-way Intercom functions.

Step by step

OpenScape Voice functions

144

One-way Intercom

From your phone, you can directly call any team mem-

ber whose telephone has a loudspeaker.

One-way Intercom with variable input of member

number

^Lift the handset.

jEnter the code for One-way Intercom (see code table

page 148) followed by the one or two-digit member

number of the respective team member.

ZAs soon as the connection has been established, you

will hear a confirmation tone and can speak to the other

party via the loudspeaker.

]To end the call, simply hang up.

One-way Intercom to a saved member number

Prerequisite: The code for One-way Intercom and the

member number are programmed on a sensor key.

SPress the programmed sensor key. A connection to that

member's loudspeaker will immediately be estab-

lished: You can speak to the destination caller via your

speakerphone.

Two-way Intercom

From your phone, you can directly call any team mem-

ber whose telephone has a speakerphone function. The

loudspeaker and microphone of the destination phone

are switched on automatically.

Two-way Intercom with variable input of member

number

nPress the key to use your speakerphone function.

jEnter the code for Two-way Intercom (see code table

page 148) followed by the one or two-digit member

number of the respective team member.

ZAs soon as the connection has been established, you

will hear a confirmation tone and can reach the destina-

tion caller via this caller's speakerphone function.

OpenScape Voice functions

145

Step by step

Two-way Intercom to a saved member number

Prerequisite: The code for Two-way Intercom and the

member number are programmed on a sensor key.

SPress the programmed sensor key. A connection to the

team member is established immediately and your

speakerphone function will be switched on.

ZAs soon as the connection has been established, you

will hear a confirmation tone and can reach the destina-

tion caller via this caller's speakerphone function.

Announcing the local phone number

You can use this function in order, for example, to iden-

tify the phone number of a phone in a conference room

if it is not indicated on the display.

^Lift the handset.

jEnter the code for "Announcing the local phone num-

ber" (see code table page 148). The phone number is

announced.

]Then hang up.

Step by step

OpenScape Voice functions

146

Dialling the last caller

You can retrieve and dial the phone number of the last

answered or dialled caller. The following two functions

could be used alternatively if you have disabled the call

journal page 94.

Retrieving and dialling the last answered

caller

The following phone numbers can be saved for retrieval:

• The last answered call

• The last missed call

• The last picked up call (group call)

^Lift the handset.

jEnter the code for dialling the last answered caller (see

code table page 148). The phone number is dialled

and the connection is established.

Retrieving and dialling the phone number of

the last caller dialled

Instead, you can also use the normal redial functions of

your phone as usual.

^Lift the handset.

jEnter the code for dialling the last caller dialled (see

code table page 148). The phone number is dialled

and the connection is established.

OpenScape Voice functions

147

Step by step

Picking up out-of-hours calls

If your switchboard is no longer attended after a certain

time, an out-of-hours call function can be configured on

one or more phones for this period.

For example, if you hear one of the phones that has an

out-of-hours call function configured ringing when the

office is closed, you can pick up the call early from your

phone.

You can also forward your phone to the phone with the

out-of-hours call function before leaving the office so

that colleagues who have not yet left can pick up calls

for you.

^Lift the handset.

jEnter the code (see code table page 148) for the out-

of-hours call pickup in order to pick up the ringing call.

You can also configure a key for picking up out-of-

hours calls.

OpenScape Voice functions

148

Code table for OpenScape Voice functions

Ask your administrator to enter the latest codes in the following table. Print

this page as an overview.

Function Code Description

Making anonymous calls off page 129

Making anonymous calls on page 129

Making anonymous calls temporarily on page 130

Making anonymous calls temporarily off page 130

List for selective call acceptance page 131

List for selective call rejection page 132

Rejecting anonymous calls page 133

Accepting anonymous calls page 133

Using abbreviated dialing page 134

Call tracing page 134

Making a line busy on page 135

Making a line busy off page 135

End of hunt group chain on page 136

End of hunt group chain off page 136

Edit mode for serial call page 137

Edit mode for parallel call page 138

Activating a parallel call page 139

Deactivating a parallel call page 139

Parking a call page 140

Unparking a call page 140

Active silent monitoring page 141

Muted silent monitoring page 142

One-way Intercom page 144

Two-way Intercom page 144

Announcing the local phone number page 145

Last answered caller page 146

Last dialled caller page 146

Picking up out-of-hours calls page 147

Individual phone configuration

149

Step by step

Individual phone configuration

Display

Adjusting the display to a comfortable

reading angle

You can swivel the display unit. Adjust the display unit

so that you can clearly read the screen.

Setting contrast

The display has six contrast levels that you can set ac-

cording to your light conditions.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

ghSet and confirm the contrast.

Confirm.

Settings

User

Phone

Display

Contrast

Save & Exit

Step by step

Individual phone configuration

150

Adjusting the brightness

The display has seven contrast levels that you can set

according to your light conditions.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec. jEnter and confirm the User password.

Select and confirm the option shown.

ghSet and confirm the contrast.

Confirm.

Settings

User

Phone

Display

Brightness

Save & Exit

Individual phone configuration

151

Step by step

Backlight time

You can have the background lighting switch off auto-

matically after a time defined by you.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec. jEnter and confirm the User password.

Select and confirm the option shown.

The following time options are available to you:

• 1 minute

• 5 minutes

• 30 Minuten

• 60 minutes

• 2 hours

• 4 hours

• 8 hours

The default setting is 1 minute.

ghSet and confirm the time.

Confirm the option shown.

Settings

User

Phone

Energy saving

Backlight time

Save & Exit

Step by step

Individual phone configuration

152

Contrast for the OpenStage Key Module

If an OpenStage Key Module is connected to your

OpenStage 40, you can set contrast for it.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

ghSet and confirm the contrast.

Confirm.

Settings

User

Phone

Display

Key mod. contrast

Save & Exit

Individual phone configuration

153

Step by step

Date and time

You can set the date and time display here if necessary.

zYou can also configure these settings via the Web inter-

face page 184.

Setting the time

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

jEnter and confirm the time.

Confirm.

Setting the date

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

jEnter and confirm the date.

Confirm.

Settings

User

Date and time

Time

Save & Exit

Settings

User

Date and time

Date

Save & Exit

Step by step

Individual phone configuration

154

Setting daylight saving time

Prerequisite: Auto DST is deactivated page 155.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Confirm.

Setting the difference between daylight saving and

standard time

Prerequisite: Auto DST is deactivated page 155.

Enter the difference to be used for daylight saving time.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Settings

User

Date and time

Daylight saving

Yes

Save & Exit

Settings

User

Date and time

Individual phone configuration

155

Step by step

Select and confirm the option shown.

jEnter and confirm the difference between daylight and

standard time in minutes.

Confirm.

Automatic daylight saving time

The Auto DST setting (automatic time-update) is pro-

vided for information purposes and can only be changed

by your administrator.

zYou can also access this information via the Web inter-

face page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the user password.

Select and confirm the option shown.

Daylight saving time must be manually set if a No is en-

tered for Auto DST page 154.

Difference (mins)

Save & Exit

Settings

User

Date and time?

Step by step

Individual phone configuration

156

Time display format

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the time format (12- or 24-hour dis-

play) in the context menu.

Confirm.

Date display format

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the format you want.

Confirm.

Settings

User

Locality

Time format

24 hour

Save & Exit

Settings

User

Locality

Date format

dd/mm/yyy

Save & Exit

Individual phone configuration

157

Step by step

Audio

Volumes

Use this selection to set the following volumes:

• Loudspeaker

• Ringer

•Handset

• Headset

• Handsfree

• Rollover

Example: Handset

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the volume you want to adjust (for

example, "Handset").

ghSet and confirm the volume.

An acoustic sample of the current volume is output via

audio feedback when you adjust the volume.

Confirm.

Settings

User

Audio

Volumes

Handset

Save & Exit

Step by step

Individual phone configuration

158

Settings

Room character

To ensure that the other party can hear you properly in

speakerphone mode, you can adjust the phone to the

room acoustics by choosing one of the following room

character conditions: "Normal", "Echoing", "Muffled" .

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the room character in the context

menu (for example, "Normal") (zpage 186).

Confirm.

Ringtone

If your administrator has loaded suitable files to the

phone, you can select a realtone file in *.mp3 or *.wav

format for the ringer tone. If no individual audio files are

available the "pattern" ringtone is preset.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

Settings

User

Audio

Settings

Room character

Normal

Save & Exit

Settings

User

Individual phone configuration

159

Step by step

if nec.jEnter and confirm the user password.

Select and confirm the option shown.

Select and confirm the required ringer file1 or "pattern."

You will immediately hear the associated ringer melody.

Confirm current ringtone file.

Confirm the selected ringtone to use it or try a different

ringtone.

Pattern melody

zYou can also configure this setting via the Web interface

page 184.

Prerequisite: You have choosen the "pattern" ringtone,

see page 158.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select the required pattern melody[1] between 1 and 8

(e. g. 4). You will immediately hear the corresponding

Ringer melody. Confirm the selected Ringer melody.

Select and confirm the option shown.

Audio

Settings?

Ringer file

ABC.wav

Save & Exit

Settings

User

Audio

Settings

Ringer melody

1. The phone displays the current setting.

Save & Exit

Step by step

Individual phone configuration

160

Pattern sequence

zYou can also configure this setting via the Web interface

page 184.

Prerequisite: You have choosen the "pattern" ringtone,

see page 158.

NPress the key shown.

Select and confirm the option shown.

Select your desired Ringer tone sequence between 1

and 3 (e. g. 2) You immediately hear the set Ringer mel-

ody with the chosen Ringer tone sequence. Confirm

the selected setting.

Select and confirm the option shown.

Settings

User

Audio

Settings

Ringer tone sequence

Save & Exit

Individual phone configuration

161

Step by step

Country setting for speakerphone mode

Enter the country setting you prefer for speakerphone

mode here (see page 19).

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the setting you want in the context

menu ("Standard mode" or "US mode.

Confirm.

Settings

User

Audio

Settings

Open listening

Standard mode

Save & Exit

Step by step

Individual phone configuration

162

Setting headset port use

Here you set whether you are using a wired or cordless

DECT headset.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

Confirm.

if nec.jEnter and confirm the user password.

Select and confirm the option shown.

Select the option shown.

From the following setting[1] select and confirm the op-

tion shown in the context menu.

• Wired headset

• Cordless headset

• Conference unit

Select and confirm the option shown.

Settings

User

Audio

Settings

Headset socket

Wired headset?

1. The phone displays the current setting.

Save & Exit

Individual phone configuration

163

Step by step

Tone and indication with an unsecured voice

connection

Use this option to activate an alerting tone that you hear

when a secure voice connection with the party you are

currently talking to ceases to be secure. The message

"Nonsecure connection" also appears.

Prerequisite: Secure connection setup is the prefer-

ence set by your administrator.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the option shown in the context

menu.

Select and confirm the option shown.

Settings

User

Configuration

Connected calls

Secure call alert

Yes

Save & Exit

Step by step

Individual phone configuration

164

Key click

You can configure whether a key click should be audible

when a key is pressed. You can also decide whether

this should apply for all keys or only for the keys on the

keypad. In addition, you can adjust the click volume or

disable the sound.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec. jEnter and confirm the User password.

Select and confirm the option shown.

Adjusting the volume for the Key click

Select and confirm the option shown.

For instance, select and confirm a medium volume

level. You can also select one of the following three

options:

•Low

• High

• Off (for no click)

Key selection

Select and confirm the option shown.

Select and confirm if the setting is only to apply for the

character input keys.

Select and confirm the option shown.

Confirm the option shown.

Settings

User

Phone

Key click

Volume

Medium

Keys

Keypad only

All keys

Save & Exit

Individual phone configuration

165

Step by step

Setting the language and country

Selecting a language

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the language[1] in the context menu.

Confirm.

Settings

User

Locality?

Speech?

Deutsch

1. The phone displays the current setting.

Save & Exit

Step by step

Individual phone configuration

166

You may choose from the following languages:

1. Bahasa Indonesia

2. Bahasa Malaysia

3. Brasileiro

4. Català

6. Dansk

7. Deutsch

8. Eesti keel

9. English

10. English(US)

11. Español

12. Français

13. Hrvatski

14. Italiano

15. Latviešu Valoda

16. Lietuvių Kalba

17. Magyar

18. Nederlands

19. Norsk

20. Polski

21. Português

22. Română

23. Slovenčina

24. Slovenski Jezik

25. Srpski Jezik

26. Suomi

27. Svenska

28. Türkçe

29.

30.

31.

32.

33.

34.

35.

Ceština

Русски

Individual phone configuration

167

Step by step

Country-specific setting

Adapt your phone settings to suit the country-specific

conditions (for example, transmission parameters).

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Select and confirm the country [1] in the context menu.

Confirm.

You may choose from the following countries:

Settings

User

Locality

Country

Germany

1. The phone displays the current setting.

Save & Exit

1. Argentinien AR 20. Luxembourg LU

2. Australia AT 21. Mexico MX

3. Austria AU 22. Netherlands NL

4. Belgium BE 23. New Zealand NZ

5. Brazil BR 24. Norway NO

6. Canada CA 25. Poland PL

7. China CN 26. Portugal PT

8. Chile CL 27. Russian FederationRU

9. Croatia HR 28. Singapore SG

10. Czech Republic CZ 29. Slovakia SK

11. Denmark DK 30. South Africa ZA

12. Finland FI 31. Spain ES

13. France FR 32. Sweden SE

14. Germany DE 33. Switzerland CH

15. Hungary HU 34. Thailand TH

16. India IN 35. Turkey TR

17. Ireland IE 36. United Kingdom GB

18. Italy IT 37. United States US

19. Japan JP 38. Vietnam VN

Step by step

Individual phone configuration

168

Context menu

After a connection is set up, a context menu appears

with dependent functions. You can activate/deactivate

the automatic display and can also set how long the

context menu should be displayed.

zYou can also configure this setting via the Web interface

page 184.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the User password.

Select and confirm the option shown.

Activating/deactivating automatic menu

display

Select and confirm the option shown.

In the context menu select and confirm to activate au-

tomatic menu display.

Select and confirm the option shown.

Setting the display time

Select and confirm the option shown.

In the context menu select and confirm a value from the

following options:

Select and confirm the option shown.

Settings

User

Configuration

Context menu

Automatic menu...

Yes

Save & Exit

Display time

120

Unlimited display

Save & Exit

Individual phone configuration

169

Step by step

Network information

This information overview in the user area of the service

menu provides you with information about the IP ad-

dress or name of the phone and the HTML address of

the web-interface. It also provides real-time data about

the network activity of the phone.

NPress the key shown.

Select and confirm the option shown.

if nec.jEnter and confirm the user password.

Select and confirm for the following overview:

IP Address: Displays the IP address or name which was

assigned to the phone.

WBM URL: HTTP address of the Web interface. This

address is specified in the Internet browser and is used

to call the Web interface of the phone in the browser.

DNS domain: The administrator can also assign the

phone to the IP address of a DNS domain

(for example, http://my-openStage.phone/).

Settings

User

Network information

IP address: 192.168.1.9

[WBM URL http://192.168.1.

DNS domain: opera.local

LAN RX:

LAN TX:

PC RX:

PC TX:

Options: Exitg

LAN autonegotiated: Yes

LAN information: 100 Mbps full

PC autonegotiated: Yes

PC information: Link down

Step by step

Individual phone configuration

170

Resetting user data

The following user-specific settings changed via the

phone menu or the Web interface can be reset to facto-

ry settings.

• Display contrast

• Language setting

• Audio settings

– Volumes

– Settings

• Call lists

– All entries are deleted

• Programmable keys

– All personalized programming is deleted (see also

page 57).

Attention: All data is reset without a warning tone.

Initiating the reset

NPress the key shown.

Select and confirm the option shown.

Confirm.

if nec. jEnter and confirm the user password.

Select and confirm the option shown.

Select and confirm "Reset all user data." The user data

is reset to factory settings.

Settings

User

Reset

Reset all user data

Call recording

171

Step by step

Call recording

A central voice recorder is installed in the network for

recording calls to which your telephone connects in

order to record the current voice traffic. The recorder

records the entire voice flow of two or more

participants.

You should configure a recording button in order to

simplify handling of manual call recording page 50. It

is assumed in the description below that a

corresponding key has been configured.

Recording modes

The administrator can configure the following operating

modes for call recording:

• Manual

•AutoStart

• All Calls

• Disabled

The following settings are possible to audibly signal the

recording:

• Repeated

• Single Shot

•Off

Check with your administrator as to which settings

were made for your phone.

Mode: ALL CALLS:

The telephone starts and stops the recorder

automatically in order to ensure that all calls are being

recorded.

Mode: MANUAL

You decide when the recorder is started and stopped or

paused. If the recorder is switched on, all further calls

will be recorded. If you pause the recorder then nothing

will be recorded. If there are no calls, then the recorder

likewise pauses.

Mode: AUTOSTART

The telephone starts the recorder automatically. You

can stop or pause the recorder yourself however and

restart it. If a call has already been recorded, new

Step by step

Call recording

172

incoming and outgoing calls will also be recorded. If you

pause the recorder during a call, special calls such as

consultation calls, call pickups and second calls will not

be recorded as long as the recorder is paused. If the

telephone reverts to idle status, the AutoStart process

is set up again for the next call.

Explanations of recording

Recordable calls

A recordable call is any call that has a call connection

status on the telephone. This can be any incoming or

outgoing call. It is immaterial here whether a call is set

up directly via the telephone or via an application.

• Outgoing

• Incoming

• Consultation

• Pickup

• Reconnect

• Second call

• Connected call

• Conference1

• Automatic call acceptance

• Secured or unsecured line

Non-recordable calls

• Outgoing calls that have not yet reached full

connection status, such as a ringing call.

• Calls on hold

1. Server-based conference only

Call recording

173

Step by step

Enhanced functions:

1. A conference1 can be set up or cleared down during

recording.

2. A consultation can be performed during recording.

3. Call transfer is also available during recording.

4. A second call can be accepted during recording.

The following features are not supported:

1. Playing back recordings over the telephone.

2. Deleting recordings over the telephone.

3. Functions for editing recordings over the telephone.

Recording tips

You will receive the following advisories while a call is

being recorded:

• The recording symbol | on the display

(permanent)

• Beep (repeated at intervals for you and your call

partner)

• Beep (single at the start of recording for you and

your call partner)

The audible advisory can also be switched off. Please

check with the relevant administrator.

Multiline

In terms of call recording, no distinction is made

between multiline and singleline. If recording has

started, recording is performed, otherwise not. The

recording status of a line persists as long as calls are

connected to this line.

For example, if line A is being recorded (initiated

manually) and you switch to line B or line A is placed on

manual hold and you switch to line B, the recording is

ended and a partial recording saved.

If you disable recording for the call on line B (mode =

manual or auto start) and switch back to line A, the

recording for line A is not started again.

The modes mentioned (All Calls, AutoStart or Manual)

refer to the telephone and are therefore the same for all

lines.

1. Server-based conference only

Step by step

Call recording

174

Recording conversations

Using the call recording feature

The recording function can be used in a similar way to a

recorder, for example for recording music. The recorder

can be:

• switched on (standby .)

• switched off or stopped (~)

•started (/)

• paused (@)

The symbols used here by way of example can be found

on practically any hardware and software recorder.

Automatic call recording

This is the simplest mode. If you have accepted a call or

called a subscriber and the subscriber answers, the call

is recorded automatically. Refer to page 172 to check

which calls this can be.

As soon as the recording starts, you will see the

recording symbol | and hear a beep (see also

page 172).

You cannot pause the recording manually in this mode.

Call recording

175

Step by step

Manual call recording

Activating or deactivating call recording when the

telephone is in idle mode.

Prerequisite: Manual mode is selected. The recording

button is configured and indicates the status.

Select the option shown in the telephone's context

menu to enable the option.

or disable the option.

SPress the recording button to enable the option - the

LED key lights up.

Ror press the key shown to disable the option - the LED

extinguishes.

The recording button also indicates the status change if

you activated or deactivated call recording via the

context menu.

Call recording with AutoStart

Standby mode is activated in principle in idle mode. The

recording button LED lights up. You cannot switch off

the recorder. As soon as a call is set up, call recording

starts automatically.

^Lift the handset.

nPress the key shown.

[The station answers. You hear a beep, the recording

symbol | is shown on the display and the recording

button LED remains lighting. The call is now being

recorded (see also page 172)

You can pause the recording at any time and continue it

again.

] or nIf you end the call, the AutoStart process is set up again

for the next call.

Recording on

Recording off

Step by step

Call recording

176

Controlling call recording

Starting call recording manually during a call

Prerequisite: Manual mode or AutoStart is selected.

You are conducting a call. Recording has not started.

The recording button LED is not lighting.

[You are conducting a call (see also page 172).

SPress the recording button to start the recording - the

LED key lights up.

You hear a beep and the recording symbol | is shown

on the display. The call is now being recorded (see also

page 172)

Pausing call recording manually during a call

Prerequisite: Manual mode or AutoStart is selected.

You are conducting a call. Recording has started. The

recording button LED lights up.

[You are conducting a call (see also page 172).

RPress the recording button to pause the recording - the

LED extinguishes and the recording symbol | on the

display disappears.

You can start the recording again at any time, for

example to continue recording the current call.

Ending call recording automatically

Prerequisite: You are conducting a call. Recording has

started. The recording button LED lights up.

] or nThe recording is ended automatically as soon as the call

is terminated or if the call status changes so that the call

is no longer being recorded - for example if a line is

placed on manual hold and another line is seized

(Multiline).

The LED extinguishes and the recording symbol | on

the display disappears.

Call recording

177

Step by step

Consultation during call recording

Prerequisite: You are conducting a call. Recording has

started. The recording button LED is lighting.

You initiate a consultation – your main call is placed on

hold as a result while the consultation is being

performed.

jThe recording is paused while you initiate the

consultation. The recording symbol | on the display

disappears.

[If the consultation partner answers, the consultation

call is recorded. You hear a beep and the recording

symbol | is shown on the display again.

You can now terminate the consultation call or for

example switch back to the first call party (alternate)

while the consultation call is placed on hold.

Second call during call recording

Prerequisite: You are conducting a call. Recording has

started. The recording button LED is lighting.

[You are conducting a call. You hear a beep and the

recording symbol | is shown on the display. The call

is now being recorded.

A second call party camps on page 68.

In the pop-up menu:

Select and confirm the option shown.

You are connected with the second party. You hear a

beep and the recording symbol | is shown in the line

for the second call – this call is now being recorded. The

first party is placed on hold.

Step by step

Call recording

178

Call recording while alternating

Prerequisite: You have an active or held consultation or

second call. Recording has started. The recording

button LED is lighting.

[You are connected with the second party. You hear a

beep and the recording symbol | is shown in the line

for the second call.

Select and confirm the option shown in the context

menu for this connection.

[You are switched to the main call. You hear a beep and

the recording symbol | is shown in the line for the

main call – this call is now being recorded.

You can pause and restart the recording at any time in

manual and auto start modes.

Your call is paused and reconnected during

the recording.

Prerequisite: You are conducting a call that is being

recorded.

ZYour call partner has placed the call on hold. You hear

the music on hold. The recording is paused and the

recording symbol | has disappeared from the display.

[Your call partner resumes the call. You hear a beep and

the recording symbol | is shown on the display.

Alternate

Call recording

179

Step by step

Setting up a conference during recording

Prerequisite: You are conducting a consultation call

page 34 or you have accepted a second call

page 68 and the "System conference" feature was

configured by the administrator. Recording has started.

The main call is placed on hold. The recording button

LED is lighting.

Select and confirm the option shown in the

connection's context menu. You are connected to both

parties at once. The conference is displayed with the

current participants.

You hear a beep and the recording symbol | is shown

in the line for the conference call.

Adding conference participants during the

recording

Prerequisite: You have set up a conference. The

"System conference" feature was configured by the

administrator. The conference call is now being

recorded.

[You have performed a consultation or accepted a

second call (page 34 or page 68). The conference

call is placed on hold.

You hear a beep and the recording symbol | is shown

in the line for the consultation or second call. The call is

now being recorded.

Select the option shown in the context menu for the

consultation or second call in order to include the new

participant in the conference. The conference is

displayed with all current participants.

You hear a beep and the recording symbol | is shown

again in the line for the conference call.

Conference

Step by step

Call recording

180

Your call is included in a conference during

the recording.

Prerequisite: You are conducting a call that is being

recorded. You are to be included in a conference by your

call partner. You are placed on hold while the

conference is being set up.

ZYou hear the music on hold while your call partner is

setting up the conference. The recording is paused and

the recording symbol | has disappeared from the

display.

[Your call partner answers again and you are connected

to the conference. You hear a beep and the recording

symbol | is shown in the "Conference" line. The

conference call is now being recorded.

Putting a line on hold manually during the

recording

There are two options for placing a line manually on

hold:

• You place the active line on hold during the call

recording and then resume the call on this line.

• You seize a different line during call recording. The

first line is placed on manual hold.

Prerequisite: The telephone has more than one line

configured. The active line is being recorded. The

recording button LED is lighting.

Holding and retrieving the call on the line

[You are conducting a call, for example on line A. You

hear a beep and the recording symbol | is shown on

the display. The call is now being recorded.

RPress line key A. The line key LED starts flickering. The

call is placed on hold. The recording is paused while the

call is on hold. The recording symbol | on the display

disappears.

Call recording

181

Step by step

Retrieving a held call:

TPress line key A. The line key LED lights up. The call is

retrieved. You hear a beep and the recording symbol

| is shown on the display again. Call recording is

continued.

Holding a call on the line and conducting a call on a

different line

SPress line key B – the LED lights up. You hear a beep

and the recording symbol | is shown on the display

for line B – this call on line B is being recorded. Line A

is placed on hold, call recording of line A has been

terminated.

TPress line key A to resume the call. You hear a beep and

the recording symbol | is shown on the display for

line A – a new recording of line A commences.

Step by step

Call recording

182

Diagnostic information

This information overview in the user area of the service

menu provides you with information on the current con-

figuration of the telephone:

NPress the key shown.

Select and confirm the option shown.

Confirm the option shown.

if nec. jEnter and confirm the user password.

Select and confirm the option shown.

You see a numbered list of telephone parameters with

the current settings.

You can see a more structured view of the list via the

WEB Surface page 184:

Example:

Settings

User

Diagnostic information

Diagnostic.Information

2011-05-17 08:23:40

00 terminal.number: 3335

01 sip.server: 192.168.1.240

02 sip.port: 5060

03 sip.registrar: 192.168.1.240

04 sip.registrar.port: 5060

05 sip.gateway:

06 sip.transport: UDP

07 sip.gateway.port: 5060

08 server.features: No

09 dns.results: 5060

10 multiline: No

11 registered.lines: 5060

12 backup.active: Yes

13 backup.proxy:

14 software.version: V3 R0.22.0 SIP

110502

15 display.message: None

Call recording

183

Step by step

16 last.restart: 2011-05-

11T13:46:46

17 memory.free: 17,801K free

18 ip.adress: 192.168.1.202

19 subnet.mask: 255.255.255.0

20 default.route: 192.168.1.2

21 primary.dns: 192.168.1.105

22 secondary.dns: 192.168.1.2

23 route.1.ip:

24 route.1.gateway: None

25 route.1.mask: None

26 route.2.ip: None

27 route.2.gateway: None

28 route.2.mask: None

29 mac-address: 0001e32fc7be

30 discovery.mode: Manual

31 dhcp.reuse: No

32 lan.port.type: 0

33 pc.port.status: None

34 pc.port.type: 0

35 pc.port.autoMDIX: No

36 vlan.id:

37 qos.layer.2: No

38 qos.layer.2.voice: 5

39 qos.layer.2.signalling: None

40 qos.layer.2.default: 0

41 qos.layer.3: No

42 qos.layer.3.voice: 13

43 qos.layer.3.signalling: 7

44 lldp.med.operation: No

Diagnostic.Information

Web interface (WBM)

184

Web interface (WBM)

General

You can configure a number of settings for your phone via the Web inter-

face. Communication is via a secure HTTPS connection. Access to the

Web interface must be activated by administrator.

Calling up the Web interface

To call up the interface, open a Web browser and enter the following:

https://[IP address of the phone]

[IP address of the phone] is the IP address of your phone.

https://[Name of the phone]

[Name of the phone] which was assigned by administrator.

Administrator Pages

This area lets you configure settings for administering your phone and the

network environment. Access to the Administrator Pages is protected by

the admin password. For more information, contact your administrator or

refer to the administration manual.

For more information on the IP address, the Web interface address,

and how to connect the telephone to the network, refer to the sec-

tion entitled "Network information" page 169.

You might receive a certificate notification from the browser. Follow

the instructions to download the certificate.

You will be prompted to configure a user password the first time you

call up the Web interface page 118. You must log on with this

password in future every time you want to open the User Pages.

Web interface (WBM)

185

User pages

The Web interface homepage opens once you have entered and confirmed

the phone’s IP address.

1. Click a menu heading to display the individual menu entries. Click the

menu heading again to close the menu.

2.Click a menu entry to open the corresponding form.

3.Make the desired changes.

4.Click the corresponding button to save or discard your changes.

Button functions

• "Login": Log on to the phone after you have entered the user password

• "Submit": Apply changes

• "Reset": Reset original values

• "Refresh": Update the values.

• "Logout": Log off the phone

Web interface (WBM)

186

User menu

All settings that you can make via the Web interface’s user menu can also

be made via the phone’s user menu page 38.

User Pages

User login Vpage 118

Date and Time

– Local time Vpage 153

– Local date (day, month, year) Vpage 153

– Allow daylight saving Vpage 154

– Difference (minutes) Vpage 154

– Auto time change Vpage 155

Audio

– Ringer melody (Vpage 159)

– Ringer tone sequence (Vpage 160)

– Ring file (Vpage 158)

– Room Character (Vpage 158)

– Open listening (Vpage 161

Configuration

– Outgoing calls

– Autodial delay (seconds) V page 80

– Callback option Vpage 48

– Allow busy when dialing Vpage 81

– Allow transfer on ring Vpage 74

– Allow immediate dialing Vpage 30

– Incoming calls

– Deflecting

– Allow deflection (Vpage 59

– Default deflect destination Vpage 59

– Deflect to DSS Vpage 59

– Forwarding

– Settings

– Forwarding Favorites Destination 1 to Destination 5

Vpage 41

– Forward all calls allowed Vpage 43

–t

V page 43

– Direct destination Vpage 40

– Forward on busy allowed Vpage 43

–to

Vpage 43

– Direct destination Vpage 40

– Forward on no reply allowed Vpage 43

–to

Vpage 43

– Direct destination Vpage 40

– No reply delay (seconds)[1] Vpage 44

[1]. Only if "Server features" was deactivated by your administrator

Web interface (WBM)

187

– Alerts

– Visual alerts Vpage 61

– Audible alerts Vpage 61

– Forwarding party Vpage 45

– Handling

– Allow call waiting Vpage 70

– Allow DND Vpage 117

– Allow busy when dialing Vpage 81

– CTI calls

– Allow auto-answer Vpage 75

– Allow beep on auto-answer Vpage 75

– Allow beep on auto-reconnect Vpage 76

– Connected calls

– Allow call transfer Vpage 73

– Allow call joining Vpage 38

– Allow exit conference Vpage 84

– Allow hold reminder Vpage 64

– Hold reminder delay (minutes) Vpage 65

– Hold and hang-up Vpage 66

– Allow music on hold Vpage 67

– Allow conferences Vpage 83

– Allow secure call alert Vpage 163

– Toggle associate Vpage 71

– Lower IL alert (for GB only)

– Context menu

– Auto show menu V page 168

– Auto hide time (sec.) Vpage 168

–Keyset

– Lines

– Ring delay (seconds) Vp ag e 111

– Allow in overview Vpage 110

–Address

[1]

– Primary line[1]

– Ring on/off[1]

– Selection order[1]

– Hot-/Warmline[1]

– Hot warm destination Vpage 100

– Overview

–Use FPK order Vpage 112

– Add all lines Vpage 112

– Reordering directions: Move down, Move to bottom, Move to

top, Move up Vpage 112

–BLF

– Busy Lamp Field: not for OpenScape Voice

– Call logging

– Enable call log Vpage 94

[1]. Information - read only

Web interface (WBM)

188

Phone

– Display settings

– Display brightness

–-3

–-2

–-1

–Default

–+1

–+2

–+3

– Contrast Vpage 149

– Key module contrast Vpage 152

– Program keys

–Normal

–Edit

Vpage 51.

– Shifted

–Edit

Vpage 51.

– Key Module 1 (if available such as Program keys)

– Key Module 2 (if available such as Program keys)

– Key click

– Volume

–Off

–Low

– Medium

– High

–Keys

– Keypad only

– All keys

– Energy saving

– Backlight time

– 1 minute (Preset)

– 5 minutes

– 30 minutes

– 60 minutes

– 2 hours

– 4 hours

– 8 hours

Locality

– Country Vpage 167

– Language Vpage 165

–Date format Vpage 156

– Time format Vpage 156

Security

–Password

– Current Password

– New password Vpage 118

– Confirm password

Web interface (WBM)

189

Phone book

– Contact list Vpage 87

– New contact Vpage 87

– Delete all contacts Vpage 88

Diagnostic information Vpage 182

Fixing problems

190

Fixing problems

Caring for your telephone

• Never allow the telephone to come into contact with coloring, oily or

aggressive agents.

• Always use a damp or antistatic cloth to clean the telephone. Never

use a dry cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner con-

taining surfactants, such as a dish detergent. Afterwards remove all

traces of the cleaner with a damp cloth (using water only).

• Never use aggressive or alcohol-based cleansers on plastic parts. The

use of scouring agents is also forbidden.

Troubleshooting

Pressed key does not respond:

If the telephone is locked repdial keys cannot be used. This also applies

when an emergency number is saved on it.

Check whether your telephone is locked ("Phone locked. To unlock enter

the PIN" appears on the screen). If the phone is locked, unlock it.

The phone does not ring on call:

Check whether the ringtone is deactivated (see icon in the status bar on

the display page 27). If it is deactivated, activate the ringtone

The displayed time is incorrect:

The time is corrected automatically over night after 24 hours at the latest.

You cannot dial a number:

Check whether your telephone is locked ("Phone locked. To unlock enter

the PIN" appears on the screen.). If the phone is locked, unlock it.

To correct any other problems:

First contact the relevant administrator. If the administrator is unable to

correct the problem, contact Customer Service.

Fixing problems

191

Contact partner in the case of problems

Contact your administrator if a fault persists for more than five minutes, for

example.

Labeling keys

The following options are available for labeling keys of the

OpenStage Key Module 15 (page 19) with the functions or numbers as-

signed to them:

Labeling

• By hand:

Labeling strips are supplied with your OpenStage Key Module 15.

Note the function or name in the white field on the strip and insert the

strip on your OpenStage Key Module 15.

• With a computer via the Internet:

You can find the "online labeling tool" together with the user interface at

http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool.

• Select the appropriate key labeling tool in your language. You can use

the tool online via the browser or you can download it for local use.

Local user menu

192

Local user menu

Opening the user menu on the phone

Press the N key to open the telephone menu.

On the Settings menu, open the User menu. You are prompted to enter

the User password page 118. Confirm this with OK. The options of the

user menu are available.

User menu display

The majority of settings that can be made via the user menu on the phone,

can also be made via the web interface page 184.

Changes are usually confirmed using the Save & Exit option or discarded

using the Exit (Discard Changes) option. You can exit the current menu

level using the left key of the navigator (page 21).

! User

Date and time?

– Option: Save & Exit

– Exit (Discard Changes)

– Time: hh:mm page 153

– Date: DD.MM.YYYY page 153

– Daylight saving: Yes page 154

–Yes

–No

– Difference (mins): mm page 154

– Auto DST: Yes/No page 155

! Audio?

– Volumes?

– Option: Save & Exit

– Exit (Discard Changes)

– Loudspeaker: page 157

– Ringer: page 157

– Handset: page 157

– Headset: page 157

– Handsfree: page 157

– Rollover: page 157

– Settings?

– Option: Save & Exit

– Exit (Discard Changes)

– Ringtone: Ring file page 158

– Pattern

– Ringer1.wav

Local user menu

193

– Ringer2.wav

– Ringer3.wav

– Ringer4.wav

– Ringer5.wav

– Ringer6.wav

– Ringer melody: 2 page 159

–1

–2

–3

–4

–5

–6

–7

–8

– Ringer tone sequence: 1 page 160

–1

–2

–3

– Room character: Normal page 158

–Normal

– Echoing

– Muffled

– Open listening: Standard mode page 161

– Standard mode

–US mode

– Headset socket: Cordless headset page 162

– Wired headset

– Cordless headset

– Conference unit

! User Configuration?

– Outgoing calls?

– Option: Save & Exit

– Exit (Discard Changes)

– Autodial delay: 6 page 80

–1

–2

–3

–4

–5

–6

–7

–8

–9

– Callback: Yes page 48

–Yes

–No

– Busy when dialling: Yes page 81

Local user menu

194

–Yes

–No

– Transfer on ring: Yes page 74

–Yes

–No

– Immediate dialling: Yes page 30

–Yes

–No

– Incoming calls?

– Deflecting?

– Option: Save & Exit

– Exit (Discard Changes)

– Allow deflection: Yes page 59

–Yes

–No

– Default destination: page 59

– Deflect to DSS: Yes/No[1] page 59

– Forwarding?

– Settings?

– All calls: 12345 page 43

– Enter destination (context menu) page 41

– List of saved numbers (context menu), if applicable

– Edit favourites (Context menu) page 41

– Option: Save & Exit

– Exit (Discard Changes)

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

–Copy page 42

– Paste (if copying is active) page 42

– Busy page 43

– Enter destination (context menu) page 41

– List of saved numbers (context menu), if applicable

– Edit favourites (Context menu) page 41

– Option: Save & Exit

– Exit (Discard Changes)

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

–Copy page 42

– Paste (if copying is active) page 42

– No reply: page 43

[1]. Information - read only

Local user menu

195

– Enter destination (context menu) page 41

– List of saved numbers (context menu), if applicable

– Edit favourites (Context menu) page 41

– Option: Save & Exit

– Exit (Discard Changes)

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

–Copy page 42

– Paste (if copying is active) page 42

– Set delay[1] page 44

– Alerts

– Option: Save & Exit

– Exit (Discard Changes)

– Visual alerts: No page 61

–Yes

–No

– Audible alerts: No page 61

–Yes

–No

– Forwarding party: Display last page 61

– Display first

– Display last

– Handling

– Option: Save & Exit

– Exit (Discard Changes)

– Allow call waiting: Yes page 70

–Yes

–No

– Allow DND: Yes page 117

–Yes

–No

– Busy when dialling: Yes page 81

–Yes

–No

– CTI calls?

– Option: Save & Exit

– Exit (Discard Changes)

– Auto-answer: Yes page 75

–Yes

–No

– Beep on auto-answer: Yes page 75

–Yes

–No

– Beep on auto-unhold: Yes page 76

[1]. Only if "Server features" was deactivated by your administrator

Local user menu

196

–Yes

–No

– Connected calls?

– Option: Save & Exit

– Exit (Discard Changes)

– Allow call transfer: Yes page 73

–No?

– Return?

– Allow call joining: Yes page 38

–Yes

–No

– Join in conferences: Ye s page 84

–Yes

–No

– Allow hold rem.: Ye s page 64

–Yes

–No

– Hold rem. delay: 8 page 65

–3?

–4?

–5?

–6?

–7?

–8?

–9?

–10?

–11?

–12?

–13?

–14?

–15?

– Hold and hang-up Yes page 66

–Yes

–No

– Music on hold: Yes page 67

–Yes

–No

– Allow conferences: Yes page 83

–Yes

–No

– Secure call alert: Yes page 163

–Yes

–No

– Toggle associate: Yes page 71

–Yes

–No

– Lower IL alert (for GB only)

Local user menu

197

–Context menu

– Automatic display menu Yes page 168

–Yes

–No

– Display time 20 page 168

–5

–10

–20

–30

–60

–120

– Unlimited no.

–! Keyset?

– Lines?

– Line (one of eight possible)

– Option: Save & Exit

– Exit (Discard Changes)

– Ring delay: 0 pa ge 111

– Allow in overview: Yes page 110

–Yes

–No

– Hot warm action[1]: No action

– Hot warm dest: nnnn page 100

–Address

[1]: nnnn

– Ring on/off[1]: On

– Selection order[1]: 1

– Overview? page 112

– Line (up to eight lines)

–Move down

– Move to bottom

– Use FPK order

– Add all lines

–Save

– Do not save

– BLF?

– Busy Lamp Field: not forOpenScape Voice

– Return?

– Call logging

– Option: Save & Exit

– Exit (Discard Changes)

– Enable call log Yes page 94

–Yes

–No

! Phone?

– Display?

– Option: Save & Exit

[1]. Information - read only

Local user menu

198

– Exit (Discard Changes)

– Brightness page 151

– Contrast: page 149

– Key mod. contrast: page 152

– Program keys

Press the key to be programmed

– Option: Save & Exit

– Exit (Discard Changes)

– Normal: Unallocated page 51

– Unallocated

–Further functions, see page 200

– Label: predefined or customized

– Settings: function-dependent

– Shifted: Unallocated page 51

– Unallocated

–Further functions, see page 201

– Label: predefined or customized

– Settings: function-dependent

– Key Module (if available such as Program keys)

– Key click

– Option Save & Exit

– Exit (Discard Changes)

– Volume page 164

–Off

–Low

– Medium

– High

–Keys page 164

– Keypad only

– All keys

– Energy saving mode page 151

– Time for background lighting

– Background lighting: 1 minute

– Background lighting: 5 minutes

– Background lighting: 30 minutes

– Background lighting: 60 minutes

– Background lighting: 2 hours

– Background lighting: 4 hours

– Background lighting: 8 hours

– Return?

Locality?

– Option: Save & Exit

– Exit (Discard Changes)

– Country: DE page 167

–DE?

–Further countries, see page 167

– Language: Deutsch page 165

Local user menu

199

– Deutsch

–Further languages, see page 166

– Date format: dd/mm/yyy page 156

– dd/mm/yyy

– yyyy/mm/dd

– mm/dd/yyyy

– Time format: 24 hour page 156

– 24 hour

– 12 Hour (AM/PM)

Security?

– Change user password page 118

– Option: Save & Exit

– Exit (Discard Changes)

– Current password:

– New user password:

– Confirm New user password:

– Phone lock page 121

– Option: Save & Exit

– Exit (Discard Changes)

– Phone lock: No

–Yes

Network information?

– Option: Exit

– Phone address: page 169

– Web address:

– IP address:

– LAN RX:

– LAN TX:

– PC RX:

–PC TX:

– LAN autonegotiated: Yes

– LAN information: 10 Mbps full duplex

– PC autonegotiated: Yes

– PC information: Link down

Diagnostic information page 182

Reset?

– Option: Cancel

–Cancel

– Reset all user data page 170

– Reset selected user data page 57

– Function key data: No? page 57

–Yes

–No

Local user menu

200

Key functions

Normal

You can program the following functions on the Normal of the function

keys:

• Selected dialling

• Repeat dialling

• Forward all calls

• Forward no reply

•Forward busy

•Mute

• Ringer off

•Hold

• Alternate

• Blind transfer call

•Transfer call

• Deflecting

•Shift

• Conference

• Headset

• Do not disturb

• Group pickup

• Repertory dial

• Feature toggle

• Mobility

• Directed pickup

• Callback

• Cancel callbacks

• Consultation

• Call Waiting toggle

• Immediate ring

•PreView

• Start application

• Built in fwd

• Opening the phonebook

Local user menu

201

Shifted

You can program the following functions on the Shifted of the function

keys:

• Selected dialling

• Repeat dialling

• Alternate

• Blind transfer call

• Transfer call

• Deflecting

• Conference

• Repertory dial

• Release

• Callback

• Cancel callbacks

• Consultation

• Start application

202

Index

Numerics

2nd alert ....................................................... 26

Accepting calls

multi-line .................................................. 95

AICS Zip tone .............................................. 35

Alternate ...................................................... 36

Announcing the local phone number ... 145

Audio

room character ..................................... 158

volume ................................................... 157

Autodial delay ............................................. 79

Auto-Headset .............................................. 35

Auto-headset .............................................. 16

Background lighting ................................. 151

Busy override ............................................ 101

Busy tone while dialling ............................ 26

Call

accepting ................................................. 15

deflect ...................................................... 58

ending ...................................................... 21

forwarding ............................................... 39

hold ........................................................... 62

incoming .................................................. 14

rejecting ................................................... 60

transfer ..................................................... 72

Call control .................................................. 26

Call forwarding

Activate/deactivate ................................ 43

Copy and insert destination phone num-

bers ........................................................... 42

Destination phone number ................... 40

Favourites ................................................ 41

last destination ....................................... 40

Save destination phone number ......... 41

Variable .................................................... 40

Call forwarding chain ................................. 45

Call forwarding favourites ......................... 41

Call forwarding information ...................... 97

Call lists ........................................................ 90

Call recording

alternating .............................................. 178

automatic ............................................... 174

AutoStart ................................................ 175

call types ................................................ 172

conference ............................................ 179

consultation ........................................... 177

controlling .............................................. 176

line key ................................................... 180

manual .................................................... 175

modes .................................................... 171

Multiline ................................................. 173

second call ............................................. 177

symbols .................................................. 173

tips .......................................................... 173

using ....................................................... 174

Call settings

CTI calls .................................................. 158

MultiLine ................................................ 110

Call waiting ............................................ 26, 68

Callback ........................................................ 46

CE marking .................................................... 2

Conference .................................................. 82

conference

starting conference ................................ 34

Consultation .......................................... 26, 34

Consultation call from second call .......... 68

Context ........................................................ 30

Copy and insert destination phone num-

bers ............................................................... 42

203

Index

Date ............................................................ 153

Destination phone number ....................... 40

Dial plan ....................................... 79, 121, 122

Display settings

brightness .............................................. 150

contrast .................................................. 149

Do not disturb ........................................... 116

DSS call

call deflection ........................................ 104

DSS key

consultation ........................................... 102

indirect pickup ...................................... 103

reject call ................................................ 103

During calls

multi-line .................................................. 98

Emergency call ................................. 121, 122

Emergency number ......................... 121, 122

Energy saving mode ................................ 151

Executive/secretary ................................. 105

Forced logoff ............................................ 127

Forwarding primary line ............................ 97

General information ................................... 11

Graphic display settings

brightness .............................................. 150

contrast .................................................. 149

Group call .................................................... 22

Headset ....................................................... 58

answering call automatically ................ 16

Automatically accept call ...................... 35

Hot line ........................................................ 31

for lines .................................................. 100

Immediate dialing ................................. 30, 79

Immediate ring ........................................... 56

Important information .................................. 3

Incoming calls

multi-line .................................................. 95

Intercom .................................................... 143

Key click ..................................................... 164

Key module contrast ............................... 152

Language setting ...................................... 165

country setting ...................................... 167

language for user prompts ................. 165

LDAP ............................................................ 90

Line preview ............................................. 113

Lines

hot/warm line ........................................ 100

Lists (for phone numbers

and contacts) .............................................. 93

Location of the telephone ........................... 3

Logging on and off

as a mobility user ......................... 124, 126

Making calls

multi-line .................................................. 96

Microphone ................................................. 21

Mobility ...................................................... 123

forced logoff .......................................... 127

logon, logoff .................................. 124, 126

Multi-line

accepting calls ........................................ 95

LED display ........................................... 104

Multiline

busy override ........................................ 101

Multi-line telephone ................................... 13

Normal dialing ............................................. 30

204

Index

One-way Intercom ................................... 143

Open listening ............................................ 20

OpenScape Voice .................................... 128

"last caller redial" function ..................... 32

abbreviated dialing

two-key abbreviated dialing ............ 134

accepting anonymous calls ................ 133

call tracing ............................................. 134

creating a list for selective calls ......... 131

feature toggle key ................................ 128

functions ................................................ 128

hunt group ............................................. 135

making anonymous calls ..................... 129

parallel call ............................................. 138

parking ................................................... 140

reachability ............................................ 137

rejecting anonymous calls .................. 133

serial call ................................................ 137

silent monitoring .................................. 141

Operating instructions ................................. 2

Out-of-hours call ....................................... 147

Overview tab .................................... 106, 109

Padlock icon ................................................ 14

Parallel call ................................................. 138

Parking ....................................................... 140

Pattern melody ......................................... 159

Pattern sequence ..................................... 160

Phone number directories ........................ 93

Phone settings ......................................... 149

Phonebook

LDAP ........................................................ 90

local phonebook

new contact ........................................ 87

Picking up out-of-hours calls .................. 147

Picking up the held call ............................. 18

Privacy ........................................................ 115

Programmable sensor keys ..................... 50

Reachability ............................................... 137

Redial ........................................................... 32

multi-line .................................................. 97

Repdial keys ................................................ 77

Resetting sensor keys .............................. 57

Ringer off ................................................... 115

Save destination phone number ............. 41

Second call .................................................. 68

deflecting ................................................. 70

ignoring .................................................... 69

rejecting ................................................... 69

Second call with consultation call ........... 68

Security ...................................................... 115

Serial call .................................................... 137

Set headset port ....................................... 162

Settings ...................................................... 149

Silent monitoring ...................................... 141

Single-line telephone ................................. 13

Speakerphone distance .............................. 3

Speakerphone mode ........................... 15, 19

Telephone maintenance ......................... 190

Time ........................................................... 153

Time display format ................................. 156

Troubleshooting ....................................... 190

Two-way Intercom ................................... 143

Unlocking the phone ............................... 122

User support ............................................... 12

Variable call forwarding ............................. 40

Warm line .................................................... 31

for lines .................................................. 100

Web interface ................................... 184, 192

Communications GmbH & Co. KG

Hofmannstr. 51

80200 München

Deutschland

Siemens Enterprise

Communications GmbH & Co. KG

is a Trademark Licensee of Siemens AG

Reference No:

A31003-S2030-U106-1-7619

The information provided in this document

contains merely general descriptions or char-

acteristics of performance which in case of

actual use do not always apply as described

or which may change as a result of further

development of the products.

An obligation to provide the respective char-

acteristics shall only exist if expressly agreed

in the terms of contract. Availability and

technical specifications are subject to

change without notice. OpenScape,

OpenStage and HiPath are registered trade-

marks of Siemens Enterprise

Communications GmbH & Co. KG.

All other company, brand, product and ser-

vice names are trademarks or registered

trademarks of their respective holders.

Siemens Enterprise Communications

www.siemens-enterprise.com

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