Sierra Wireless AC250U USB Modem User Manual AirCard 595U User Guide rev 1 0

Sierra Wireless Inc. USB Modem AirCard 595U User Guide rev 1 0

Revised User Manual

AirCard 250U Modem

User Guide (Windows)

2131331

Rev 1.0

Preface

Rev 1.0 May.10 3

Important

Notice

Due to the nature of wireless communications, transmission and reception of data

can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be

totally lost. Although significant delays or losses of data are rare when wireless

devices such as the Sierra Wireless modem are used in a normal manner with a

well-constructed network, the Sierra Wireless modem should not be used in

situations where failure to transmit or receive data could result in damage of any

kind to the user or any other party, including but not limited to personal injury,

death, or loss of property. Sierra Wireless accepts no responsibility for damages

of any kind resulting from delays or errors in data transmitted or received using

the Sierra Wireless modem, or for failure of the Sierra Wireless modem to

transmit or receive such data.

Safety and

Hazards

Do not operate the Sierra Wireless modem in areas where blasting is in progress,

where explosive atmospheres may be present, near medical equipment, near life

support equipment, or any equipment which may be susceptible to any form of

radio interference. In such areas, the Sierra Wireless modem MUST BE

POWERED OFF. The Sierra Wireless modem can transmit signals that could

interfere with this equipment.

Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is

on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE

POWERED OFF. When operating, the Sierra Wireless modem can transmit

signals that could interfere with various onboard systems.

Note: Some airlines may permit the use of cellular phones while the aircraft is on the

ground and the door is open. Sierra Wireless modems may be used at this time.

The driver or operator of any vehicle should not operate the Sierra Wireless

modem while in control of a vehicle. Doing so will detract from the driver or

operator's control and operation of that vehicle. In some states and provinces,

operating such communications devices while in control of a vehicle is an offence.

Limitation of

Liability

The information in this manual is subject to change without notice and does not

represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND

ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL

DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,

PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,

LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE

ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS

PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE

FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its

affiliates aggregate liability arising under or in connection with the Sierra Wireless

product, regardless of the number of events, occurrences, or claims giving rise to

liability, be in excess of the price paid by the purchaser for the Sierra Wireless

product.

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Patents Portions of this product may be covered by some or all of the following US

patents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884

6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501

6,653,979 6,697,030 6,785,830 6,845,249 6,847,830 6,876,697 6,879,585 6,886,049

6,968,171 6,985,757 7,023,878 7,053,843 7,106,569 7,145,267 7,200,512 7,295,171

7, 287,162 D442,170 D459,303 D599,256 D560,911

and other patents pending.

This product includes technology licensed from QUALCOMM® 3G.

Manufactured or sold by Sierra Wireless or its licensees under one or more

patents licensed from InterDigital Group.

Trademarks AirCard® and Watcher® are registered trademarks of Sierra Wireless. Sierra

Wireless, AirPrime, AirLink, AirVantage, TRU-Locate and the Sierra

Wireless logo are trademarks of Sierra Wireless.

Windows® and Windows Vista® are registered trademarks of Microsoft

Corporation.

Macintosh and Mac OS are registered trademarks of Apple Inc., registered in the

U.S. and other countries.

QUALCOMM® is a registered trademark of QUALCOMM Incorporated. Used

under license.

Other trademarks are the property of their respective owners.

Contact

Information

Consult our website for up-to-date product descriptions, documentation,

application notes, firmware upgrades, troubleshooting tips, and press releases:

www.sierrawireless.com

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: sales@sierrawireless.com

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Preface

Rev 1.0 May.10 5

Revision

History Revision

number Release date Changes

1.0 2010 Initial release

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Rev 1.0 May.10 7

Contents

Introducing the AirCard 250U modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Watcher auto-update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Package contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

The USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . .13

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The AirCard 250U software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the modem and software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Account configuration procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Manual activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Starting and closing Watcher. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . 32

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Important safety/compliance information. . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Rev 1.0 May.10 9

1: Introducing the AirCard 250U modem

•Welcome

•Feature summary

•Package contents

•System

components

•Care and

maintenance of

your modem

Note: This document applies to you, only if your wireless device is the

AirCard 250U modem from Sierra Wireless.

Welcome

The Sierra Wireless AirCard 250U modem is a wireless USB modem

for cellular and PCS networks, and the GPS frequency band. The

modem enhances the functionality of your mobile computing device

by adding 2-way messaging and high-speed mobile data in extended

areas, compared to wireless local area networks.

This modem allows you to do the following (subject to feature

availability), without using a wireline phone or network:

•Connect to the Internet, VPN and corporate networks

•Send and receive large e-mail messages

•Send and receive SMS messages

•Use location-based services

•Conduct video-conferencing

•Access streaming, real-time media

•Play games online

Note: You can view this guide online or print it to keep on hand. If you're

viewing it online, simply click a topic in the Table of Contents, or a page

number in the Index, or any page reference or section reference. (Most text

that is blue is a clickable link.) The PDF automatically displays the appro-

priate page.

Feature summary

Note: For step-by-step

instructions to access

features of the modem,

consult the online help

available with the

Watcher® software

(page 28).

The USB modem is designed to provide a wide range of capabilities

using CDMA and WiMAX network technology. Implementation of

these features depends on the particular service provider and

account features you have chosen.

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Some features described in this manual may not be supported by your service

provider or may not be available with your network account. For details of the

services and accounts available, contact your service provider.

Wireless modem

Once installed and configured, the modem can connect to the CDMA network or

WiMAX network automatically. You just insert the modem, allow Watcher to

autolaunch and authenticate your account on the network, then launch your

Internet browser (which you can also configure in Watcher to launch

automatically)—you’re online!

Alternatively, you can make a high-speed data connection without running

Watcher—simply by launching whatever application you want to use (such as

your web browser or e-mail application). For details, see the online help topic

“Autoconnect behaviour”.

The modem also allows you to dial up a modem (such as a corporate server).

TRU-Install

TRU-Install™ is a Sierra Wireless feature that installs the necessary software and

drivers the first time you insert the modem into your computer. An installation CD

is not required.

TRU-Locate

With TRU-Locate™, you can use location-based services (GPS) to query, for

example, the network for information on points of interest (POI) that are near your

current location, or display driving instructions.

Note: TRU-Locate is subject to feature availability.

Your modem requires an unobstructed view of GPS satellites (in the sky), and,

like any other GPS device, might not perform well within forested areas or near

tall buildings.

Depending on your account, you may be charged for each position fix or after you

have performed a certain number of fixes. For details, contact your service

provider.

Depending on the mechanism that the network and your modem use to obtain

location information, GPS may not be supported:

•If Network Mode is set to “EVDO Only”

•If you're roaming

•If you do not have network coverage

•Due to other reasons.

If you’re having problems using GPS, contact your service provider.

Rev 1.0 May.10 11

CDMA 3G services

The modem can operate over a type of wireless network called CDMA (Code

Division Multiple Access).

CDMA 3G technology provides a variety of connectivity features, depending on

your service provider and account:

•1x-EVDO Rev. A supports Internet connections with data rates up to

3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network).

Average data rates are 450-800 Kbps (downlink from the network) and

300-400 Kbps (uplink to the network). Actual speed depends on the network

conditions.

•1x-EVDO Rev. 0 supports Internet connections with data rates up to

2.4 Mbps (downlink from the network) and 153 Kbps (uplink to the network).

Average data rates are 400-700 Kbps (downlink from the network) and

40-80 Kbps (uplink to the network). Actual speed depends on the network

conditions.

•1X supports Internet connections with data rates up to 153 Kbps. Actual

speed depends on the network conditions.

Once the connection is established, you can open your browser and connect to

any web site that is accessible through the Internet, or access other Internet

services (such as e-mail).

The connection is “active” when data transmission is occurring. If data

transmission stops for a period of time (determined by the network), the

connection becomes dormant.

•Circuit switched (dial-up) data, using the earlier CDMA IS-95 specification,

supports data connections to any dial-in service at rates up to 14.4 Kbps.

•QNC (Quick Net Connect) provides a simplified way to dial into an Internet

connection (using circuit switched data) where 3G (1xEV-DO or 1X) high-

speed packet service is not available.

•SMS (Short Message Service) allows you to send and receive short text

messages using the modem.

Watcher auto-update

Choose to have the latest features and updates for your modem and Watcher

software installed automatically. Easily set your own preferences for when

updates are downloaded. Set a schedule that automatically checks daily, weekly,

monthly or not at all. Updates can be over Ethernet or WiFi to save WWAN

overlimit or roaming charges.

•Keeps your firmware, drivers and Watcher software up to date.

•Allows you to set a specific schedule that can be set to check for updates

such as daily, weekly, monthly or not at all.

•On demand manual checks can also be completed.

•A download pause-and-resume capability pauses the update download when

your computer is in use and resumes it during idle time so the user

experience isn’t affected.

•Updates can be over any connection—not just the WWAN connection.

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Additional features of the modem

Beyond the features of the CDMA network and WiMAX network, the modem

provides additional software features:

•PIN security code to protect your modem and account from unauthorized use.

•A wizard to assist with activating your CDMA account.

•Sound options to customize ringtones for SMS messages.

•A Call Log to track outgoing calls and determine the amount of data trans-

ferred.

Package contents

Your package contains the following items:

•AirCard 250U modem

•Quick Start Guide

•Carry pouch

To install the modem drivers and software, you do not need an installation CD.

Your modem uses the Sierra Wireless TRU-Install feature. The drivers and

software are installed when you insert the modem into your computer and go

through the software installation; an installation CD is not required.

System components

Your modem is just one part of a system designed to provide you with a wide

range of communication features. Every component of the system is needed to

enable these capabilities.

Your host computing device

Your notebook or desktop computer hosts the modem hardware and runs the

communication software: your web browser or e-mail application, and Watcher—

the enabling software for the modem.

You may also have other software on your computer that can be used wirelessly

with the modem, such as: file transfer applications (FTP), chat or instant

messaging, a VPN (Virtual Private Network) client, client software for a corporate

server application.

The USB modem

The modem provides your computer with a connection to the CDMA or WiMAX

wireless network.

The modem fits into a USB slot available on most notebook and desktop

computers.

Rev 1.0 May.10 13

Every CDMA network operates on one of three radio frequency bands. As a dual-

band product, the modem operates on two of these bands (see page 32),

providing a wide coverage area.

The modem drivers and enabling software

The modem drivers and enabling software (Watcher) monitor and manage your

wireless connections.

Your modem uses the Sierra Wireless TRU-Install feature—the drivers and

software are installed when you insert the modem into your computer.

The device driver software enables the modem to work with your computer’s

operating system.

Using the Watcher software, you can manage the modem and monitor your

connections.

For step-by-step instructions to access features of Watcher, use the application’s

online help.

CDMA service provider account

Companies that operate CDMA networks and provide access to these networks

are called service providers. To use the modem, you must have an account with a

CDMA service provider.

Note: You can use the

Lock Modem feature to

prevent others from using

your account, should your

modem be stolen.

Each service provider has its own pricing options. There may be flat rate

accounts, which provide you a maximum number of minutes of network usage for

a fixed monthly fee. There may be accounts for which you are charged for

network usage by the minute or by the amount of data transmitted.

Your account may include a variety of other services such as SMS messaging or

location-based services.

Each modem has been provisioned at the factory for use with a particular service

provider. This sets the modem to use particular radio channels and enables

services specific for that provider.

The process of setting up your account is called activation. Activation involves

action by the service provider and configuration of the modem.

The procedure to configure (activate) your modem is covered in Activation on

page 21.

The CDMA wireless network

Note: More information

about CDMA networks is

available on the CDMA

Development Group web

site,

www.cdg.org

This is the worldwide infrastructure providing the radio coverage that allows you

to stay connected. Made up of radio towers and a variety of network switches,

routers, and servers, the network is an interconnection of many service providers.

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Note: Most service

providers have coverage

maps on their web sites.

There are CDMA networks that operate in the frequency bands supported by the

modem throughout North America and parts of Latin America, Asia, and New

Zealand. However, each service provider operates a network that covers a limited

geographical area within the overall CDMA coverage area.

Note: The fee for service

is usually higher when you

are roaming (connecting to

a network other than the

one belonging to your

service provider).

Most service providers have “roaming” agreements with other service providers,

so that they can offer service outside of the coverage area of their own networks.

For example, assuming you live in Vancouver (Canada), and travel frequently to

Seattle (United States), you can obtain an account with a Vancouver service

provider that has a roaming agreement with a service provider in Seattle. You

would then have local service in Vancouver, and roaming service in Seattle.

Care and maintenance of your modem

As with any electronic device, the modem must be handled with care to ensure

reliable operation. Follow these guidelines in using and storing the modem:

•The modem should fit easily into your USB slot. Forcing the modem into a slot

may damage connector pins.

•When inserting or removing the modem, always grip it by the sides rather

than the end.

•Protect the modem from liquids, dust, and excessive heat.

•When not installed in your computer, store the modem in a safe place.

Rev 1.0 May.10 15

2: Getting Started

•The AirCard 250U

software

•Account activation

and configuration

Before you can begin using the modem, you must:

1. Insert the modem, to install the enabling software and drivers.

2. Activate an account and configure the modem to use your

account (unless the modem has been pre-activated).

This section provides an overview of this process.

The AirCard 250U software

The modem comes with the following software:

•Watcher application that you use to manage the modem and

monitor your connections on your computer

•The driver software that provides the interface between the

modem and your Windows operating system

Detailed instructions for installing the modem and its software are

provided in Installation on page 17.

Account activation and

configuration

To use the modem, you must have an account with a CDMA or

WiMAX service provider. The process of setting up an account is

called activation.

If you purchased the modem directly from a service provider, you

may already have an account; your modem may be pre-activated.

Otherwise, run the Watcher software and the Activation Wizard,

which guides you through the activation and configuration process.

(Depending on your configuration, the software and the activation

procedure may start automatically.)

Configuring the modem involves setting the phone number assigned

by your service provider and may involve entering other network

parameters and settings such as a user name and password to

access services.

Your service provider may need to know:

•The billing information to use to collect payment for your network

usage.

•The ESN (Electronic Serial Number) or MEID (Mobile Equipment

Identifier) assigned to your modem during the manufacturing

process. (The ESN or MEID is printed on a label on the modem

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and can be displayed in the software.) This number is used to help authen-

ticate your account when you connect for service.

You require from your service provider:

•An activation code that gives you access to configure the account.

•A phone number for your modem.

•Additional information specific to your service provider such as:

·A user ID (username) and password to authenticate your network

connection.

·A SID (System IDentifier) that identifies your home network area and is

used together with your phone number to determine if you are “home” or

“roaming”.

Rev 1.0 May.10 17

3: Installation

•System

requirements

• Installing the

modem and

software

•Removing the

modem

This chapter guides you through the steps necessary to install the

modem on a notebook or desktop computer.

The basic steps are:

1. Insert the modem into the USB slot to install the modem drivers

and software.

2. If the modem has not been pre-activated, use the Activation

Wizard to configure the modem (as described in Activation on

page 21).

Before you begin the installation process, ensure your computer

meets the requirements described below.

System requirements

The modem is supported on notebook and desktop computers

running:

•Windows 7

•Windows Vista

•Windows XP (Home and Professional versions) with Service

Pack 2 or later

•Windows 2000 with Service Pack 4 and Update Rollup 1

Installing the modem and software

Note: If you’re running Windows XP, you may require administrative privi-

leges, depending on the Windows XP installation.

If you’re running Windows 7, Windows Vista or Windows 2000, you must be

logged in with administrative privileges to install the modem software.

If you’re running Windows 2000, your computer might be restarted, as part of

the installation process; save any open documents.

To install Watcher and the modem drivers:

1. If your computer has a WiFi or Bluetooth adapter, turn it off. (For

instructions, see the user guide or online Help of your computer).

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18 2131331

2. Remove the protective cap from the USB connector of the modem.

Note: Do not forcefully

insert the modem. This

may damage the

connector pins.

3. Gently insert the modem into the USB slot.

4. If the TRU-Install window is not displayed, in Windows Explorer browse to the

entry (under My Computer), then browse to the Win folder and

run Setup.exe; alternatively, if you’re running Windows Vista and the AutoPlay

window is displayed, click Run setup.exe.

5. In the TRU-Install window, click OK.

6. In the “Welcome to the InstallShield Wizard” window, select Install to launch

the InstallShield® Wizard.

7. If the Open With... window appears, cancel the installation (your computer is

missing some files required for the installation). Search for Instmsiw.exe (if

you’re running Windows 2000) among the downloads at www.microsoft.com.

Install the file on your computer, remove the modem from your computer, then

rerun the installation.

8. If the Ikernel Application Error window appears:

a) Cancel the installation.

b) Download the file:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c) Install the file on your computer, remove the modem from your computer

(see page 19), then rerun the installation.

9. Use the Next and Back buttons to navigate through the wizard noting the

following:

·To proceed with the installation, you must click I accept the terms in the license

agreement to indicate your acceptance of the terms of the license

agreement.

Windows detects the modem and installs the drivers for it. This may take a few

minutes. Once completed, the system tray may display the message “Your

devices are ready to use“ or “Your new hardware is installed and ready to

use”:

10. If you are prompted to restart your computer:

a) Save any open documents.

b) Select the option to restart your computer.

c) Wait until your computer restarts and Windows is ready.

11. When you are notified that the installation is complete, click Finish.

12. If Watcher has not started automatically, start it: double-click the Watcher icon

on your desktop.

Rev 1.0 May.10 19

13. Proceed to configure the modem to use your account (if it was not pre-

activated). See Activation on page 21.

Removing the modem

To remove the modem:

1. Close Watcher if it is open.

2. Click the Safely Remove Hardware icon in the system tray to display the

option to stop the device.

3. Click the Safely remove USB Mass Storage Device entry (Windows Vista or

Windows XP) or Stop USB Mass Storage Device and Stop Sierra Wireless

TBD EVDO Network Adapter entries (Windows 2000) for the modem.

4. If a dialog box appears notifying you that it is safe to remove the device, click

OK.

5. Pull the device out of the slot by gripping both sides of the device and pulling

the device straight out.

Windows Vista Windows XP Windows 2000

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Rev 1.0 May.10 21

4: Activation

•Account

configuration

procedures

Account configuration procedures

The final step to making the modem operational is configuring it to

use your CDMA service provider account. The process of activation

configures your modem with the required account parameters (phone

number, username, password, and so on).

If you purchased a pre-activated modem, this step is not necessary.

Once the application software and drivers are installed, the modem is

ready for use. Proceed to Watcher Basics on page 23.

Otherwise, you must either allow use the Activation Wizard to activate

and configure your account.

Activation Wizard

The Activation Wizard walks you through the process of configuring

an account. The process and options vary based on the service

provider.

This section is a guide only. Consult the Quick Start Guide, and follow

the directions on screen and instructions given by your service

provider representative.

If your modem does not have an activated account, and Watcher has

started automatically, then the Activation Wizard should start

automatically. If this does not happen:

1. Ensure Watcher is running. If it is not, double-click the Watcher

icon on your desktop.

2. Start the Activation Wizard: click the Menu button and select

Activation Wizard.

3. If the Automated Activation option is not available, select Manual

Activation and go to Manual activation on page 22.

4. Select the Automated Activation option.

The activation progress is displayed in the Activation Wizard win-

dow. If the process is successful, the window displays “Activation

successful”.

Note: If the window does not display “Activation successful”, retry the

process. If the process continues to fail, use manual activation (below) or

contact your service provider.

At this point your modem is ready to use.

Proceed to Watcher Basics on page 23.

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Manual activation

Manual activation involves phoning your service provider, exchanging information,

and entering your account information into the appropriate fields in the wizard. (To

use this method, you require a phone.)

Use the Next and Back buttons to navigate through the wizard, noting the

following:

•Prepare your billing information, before you phone the service provider or

proceed to the next window.

•Contact your service provider. Inform your service provider that you are

activating a Sierra Wireless wireless device. The representative will request

your ESN (Electronic Serial Number) or MEID. This is displayed in the

Activation Wizard (and is printed on the modem box and on the label on the

back of the modem).

•As prompted by the wizard, enter the information provided by the service

representative.

•Select Finish in the final window of the wizard.

On completion of the Activation Wizard, the modem is ready for use. Proceed to

Watcher Basics on page 23.

Rev 1.0 May.10 23

5: Watcher Basics

• Starting and closing

Watcher

• Components of the

Watcher Window

• Interpreting icons

• GPS Monitor

window

• Online Help

• Warranty

• Troubleshooting

Watcher is the application that allows you to manage and monitor the

connection between the modem and the CDMA (3G) or WiMAX (4G)

network. You use Watcher to:

•Determine your signal strength, roaming status, 3G/4G high-

speed data availability, and other network connection parameters

•Initiate and end data calls

•Use location-based services (subject to feature availability)

•View call statistics

•Receive and send SMS messages

•Customize features and options

Depending on Watcher settings, you may be able to connect to the

CDMA or WiMAX network without starting Watcher—simply by

launching whatever application you want to use (such as your web

browser or e-mail application); for details, see the online help topic

“Autoconnect behaviour”. However, Watcher and its icon in the

system tray won’t be available for you to monitor the status of the

connection. Location-based services also won’t be available.

Starting and closing Watcher

Depending on your settings in the Options window, Watcher may

launch automatically anytime you insert the modem. You can also

launch Watcher by:

•Double-clicking the Watcher icon on your desktop

•Selecting:

In Windows 7, Windows Vista or Windows XP: Start > All

Programs > Sierra Wireless > Watcher > Watcher;

In Windows 2000: Start > Programs > Sierra Wireless > Watcher >

Watcher.

The standard Windows control buttons in the upper right corner of the

window are used to minimize or close Watcher. When minimized,

Watcher does not appear as a taskbar button. Instead, an icon is

shown in the system tray, usually at the right end of the taskbar. (See

Minimized icons on page 27.)

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Components of the Watcher window

The Watcher window has the following items, as shown in Figure 5-1:

•Status indicators (see Tabl e 5 - 1 on page 25)

•Menu button

•Buttons to open various windows (these windows can also be accessed by

clicking the Menu button)

•Connect/Disconnect button

•Windows control buttons (in the top right corner)

Figure 5-1: Watcher window

For a detailed description of the indicators and windows, see the online help.

Window controls

•The Minimize button closes the Watcher window but leaves the application

running. When Watcher is minimized, you can use the Watcher icon in the

system tray to determine the modem status. (See Minimized icons on

page 27.) This icon replaces a taskbar button for Watcher.

Once minimized, you can redisplay the Watcher window by doing one of the

following:

·Clicking the Watcher icon in the system tray

·Double-clicking the Watcher desktop shortcut

·Launching Watcher from the Start menu.

Toggle Full/

Close button

Minimize

Menu button

button

Disconnect

Connect/

button Compact button

Buttons to open

various windows

Status indicators

Rev 1.0 May.10 25

•The Toggle Full/Compact button is used to switch between the full Watcher

window and the compact view:

The compact view allows you to see connection status and indicators while

using less space on the desktop. If you click the Menu button , a menu is

displayed. From this menu you can open other Watcher windows and perform

various operations.

To return to full view, click the Toggle Full/Compact button in the top right.

•The Close button is used to exit Watcher.

Interpreting icons

Watcher makes extensive use of icons to indicate status and events. The various

icons are described in the following table.

Table 5-1: Watcher icons

Icon Meaning

Modem not detected.

You may be able to resolve this by doing one of the following:

•Unlocking the modem (from the Menu button , select Unlock

Modem)

•Powering the modem on (from the Menu button , select Turn

Radio On)

•Ejecting the modem and re-inserting it

If this icon is still displayed, restart your computer.

Modem detected but not connected to the network.

Modem detected and connected to the network.

The Signal Strength indicator uses bars to show the intensity of the radio

signal. The number of bars increases as signal strength increases, to a

maximum of five bars.

When the indicator has an “X”, no connection is possible, for one of these

reasons:

•You are outside the CDMA network coverage area

•The signal strength is too weak

•A network or account problem is preventing the modem from

obtaining service

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26 2131331

Coverage. This icon indicates the types of service that are currently

available. A shaded area indicates this type of service is not available.

For example, the icon at the left means 1X service is not available, but

EVDO is available.

The ToolTip shows the types of coverage available (for example, EVDO

Rev. 0 or Rev. A).

Fastest service available. The icons indicates the fastest service that is:

•Available in your current coverage area

•Supported by your modem

The ToolTip shows the types of coverage available.

When the indicator has a dark background and no white border, you have

acquired service (but have not established a data connection).

When the indicator has a white border around it, you have a data

connection on the wireless service.

When the indicator has a white background, the network connection is

dormant. (You are connected, but there is currently no traffic.)

The Roaming Status indicator shows whether you are roaming onto the

network of a service provider other than your own.

When the indicator is off (gray), you are within the local coverage area of

your service provider. When the indicator is on (solid black), you are

roaming.

Your coverage area and account charges depend upon your service

provider and the type of account you have.

There may be surcharges for roaming service.

If there is no roaming agreement between your service provider and the

local carrier, you may be unable to establish data connections and use

other features.

Location-based services may not be available (depending on the settings

of your device, the mechanism that the network and your device use to

obtain location information, and other factors).

The SMS message indicator shows whether you have unread messages.

A blinking icon indicates that there are one or more urgent or important

unread messages.

To display the SMS Express window (in which the messages are

displayed), double-click the icon, or click the SMS Express button , or

from the Menu button select SMS Express.

If you position the mouse pointer over the GPS icon, the ToolTip shows the

GPS status (on or off).

Double-click the icon to open the GPS Monitor window (page 27).

(Network operator dependent; this icon may not be displayed.)

Table 5-1: Watcher icons (continued)

Icon Meaning

Rev 1.0 May.10 27

Minimized icons

Watcher displays an icon in the Windows system tray (which is usually located in

the lower right corner of your screen). The system tray icon indicates your

connection status or notifies you when you have SMS messages.

Only one icon can be displayed at a time. The priority of icons, from highest to

lowest, is:

•No modem detected

•SMS message(s)

•Active or inactive connection.

For example, if you have unread SMS messages, and then establish a data

connection, the icon still displays as an unread SMS message.

GPS Monitor window

The GPS Monitor window reports GPS data from your modem.

The modem must have a fix on at least four satellites to report latitude, longitude,

altitude, velocity and heading. (The status bar at the bottom of the GPS Monitor

window indicates how many satellites are being tracked.)

Table 5-2: System tray icons

Icon Meaning

Watcher cannot detect the modem. Ensure that the modem is powered on, not

locked, and properly connected to your computer.

You are in service on the network but have no active data connection.

The number of red bars indicates the signal strength.

You have an active data connection.

The number of green bars indicates the signal strength.

You have a new SMS message.

AirCard 250U Modem - User Guide

28 2131331

To open the GPS Monitor window, in Watcher:

1. Click the Menu button and select Display GPS.

- or -

Click the Display GPS button .

- or -

Double-click the GPS icon in the main Watcher window (network operator

dependent; this icon may not be available).

The GPS Monitor window reports:

•Longitude and Latitude — your coordinates in degrees, minutes, and

seconds.

•Direction — your direction in degrees from true north (0), increasing

clockwise.

•Speed — calculated based on your current latitude and longitude and the last

reading (one second previous). This is either in kilometers per hour or miles

per hour, depending on your chosen option.

•Updated — date/time that the GPS values were last acquired. The display

format is based on your Control Panel settings in Windows.

•GPS port — port used for GPS activity.

•Altitude — your altitude relative to mean sea level, in either feet or meters,

depending on your chosen option.

•HEPE — Horizontal Estimated Position Error. Reflects accuracy (horizontal/

vertical precision).

From the GPS Monitor window you can:

•Determine the number of satellites being tracked

•Get your current location

•View a map of your current location

•Start/stop a tracking session

•Configure GPS settings

For detailed information on using GPS and configuring the settings, see the

online Help of GPS Monitor.

Online Help

The Watcher and GPS Monitor applications include extensive online help to

provide operating hints and step-by-step instructions for getting the most from

your modem.

You can access online help in several ways:

•Press <F1> in any window.

•In Watcher, click the Menu button and select Help Topics, or click the Help

Topics button (displays the online Help of Watcher).

•Use Windows Explorer to navigate to Program Files > Sierra Wireless Inc >

Watcher > Help, and double-click Watcher_ENU.chm (for Watcher help) or

GPS_ENU.chm (for GPS Monitor help).

Rev 1.0 May.10 29

The help files have a table of contents, an index, and search capabilities.

Warranty

You can access a PDF of the warranty, in:

•Windows 7, Windows Vista or Windows XP: Start > All Programs >

Sierra Wireless > Watcher

•Windows 2000: Start > Programs > Sierra Wireless > Watcher

Troubleshooting

The online help includes descriptions of most common error messages. Look in

the table of contents under Troubleshooting.

For help with other problems:

•Consult the Sierra Wireless web site at www.sierrawireless.com, where you will

find an extensive knowledge base that can be searched to address most

problems.

•Contact your service provider.

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Rev 1.0 May.10 31

6: Technical Specifications

•LED operation

•Radio frequency

and electrical

specifications

•Environmental

specifications

This chapter describes the function of the LEDs, and provides

technical product data for the modem.

LED operation

The modem has two LED lights. The LEDs operate as follows:

Table 6-1: LED operation

LED State Indicates

Off One of the following:

•WiMAX (4G) coverage is detected.

•A modem error has occurred. Remove the modem (page 19) and

reinsert it.

•If the other LED is also off, then the modem has no power, or the

LED has been disabled through the software.

Check whether any of the following apply:

·You have powered off the modem.

·The modem is not completely inserted into the USB slot.

·The computer is in suspend mode, which powers down the

modem.

·You have set Disable LED (in the General pane of the User

Options window) to “Yes” (subject to feature availability).

Amber, not

blinking 1X (2G) coverage is detected. Ready to connect, or connected.

Blue,

blinking Searching for 1X (2G) or 1x-EVDO (3G) coverage.

Blue, not

blinking 1x-EVDO (3G) coverage is detected. Ready to connect, or connected.

Amber,

blinking The modem is searching for service.

If this LED state persists:

•Ensure the modem is properly connected to your computer.

•If you are inside a building or near a structure that may be blocking

the signal, change the position or location of your computer.

•Ensure you are within the CDMA network coverage area. For

coverage information, contact your service provider.

•Check with your service provider—a network or account problem

may be preventing the wireless device from obtaining service.

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32 2131331

Radio frequency and electrical

specifications

Off One of the following:

•Connected to 1X (2G) or 1x-EVDO (3G).

•If the other LED is also off, then the modem has no power, or the

LED has been disabled through the software.

Check whether any of the following apply:

·You have powered off the modem.

·The modem is not completely inserted into the USB slot.

·The computer is in suspend mode, which powers down the

modem.

·You have set Disable LED (in the General pane of the User

Options window) to “Yes” (subject to feature availability).

Amber,

blinking The modem’s firmware is being updated. Do not remove the modem.

Amber, not

blinking A modem error has occurred. Remove the modem (page 19) and

reinsert it.

Blue,

blinking Searching for WiMAX (4G) coverage.

Blue, not

blinking WiMAX (4G) coverage is detected. Ready to connect, or connected.

Table 6-1: LED operation (continued)

LED State Indicates

Table 6-2: Radio frequency and electrical specifications

Approvals Compliant with:

IS-2000 Release 1.0 (CDMA 1X)

IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866, IS-878, IS-890,

CDMA Development Group

IEEE 802.16e-2005

FCC

Voltage +5.0 Vdc from USB slot

Current Maximum: 650 mA (from USB port)

Typical data call current (talk mode):

300 mA (1X)

390 mA (1xEV-DO)

Standby: 55 mA (1xEV-DO/IS2000 hybrid mode)

Transmitter

power 250 mW (+23.5 dBm) average

Transmit PCS: 1850 to 1909.95 MHz

Cellular: 824.04 to 848.97 MHz

WiMAX: 2496 to 2690 MHz

Receive PCS: 1930 to 1989.95 MHz

Cellular: 869.04 to 893.97 MHz

WiMAX: 2496 to 2690 MHz

GPS: 1575.42 MHz

Rev 1.0 May.10 33

Environmental specifications

Channel

spacing CDMA: 1.25 MHz

WiMAX: 5 MHz, 10 MHz

Frequency

stability ±150 Hz

Table 6-3: Environmental specifications

Operating

temperature -20 to +55°C

Storage

temperature -40 to +85°C

Humidity 95%, non-condensing

Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3

mutually perpendicular axes. Test duration of 60 minutes for each

axis, for a total test time of 3 hours (non-operating).

Drop 1 m on concrete on each of 6 faces, 3 times

Table 6-2: Radio frequency and electrical specifications (continued)

AirCard 250U Modem - User Guide

34 2131331

Rev 1.0 May.10 35

7: Regulatory Information

•Important safety/

compliance

information

Important safety/compliance

information

Note: This USB modem is approved for use in normal-size laptop computers

only (typically with 12" or larger display screens). To comply with FCC RF

exposure requirements, this modem should not be used in configurations that

cannot maintain at least 5 mm from users and bystanders. For example, this

modem should not be used in certain laptop and tablet computers and config-

urations where the USB connectors are unable to provide or ensure the

necessary separation is available between the modem and its users to

satisfy compliance.

The design of the AirCard 250U modem complies with U.S. Federal

Communications Commission (FCC) guidelines respecting safety

levels of radio frequency (RF) exposure for portable devices, which in

turn are consistent with the following safety standards previously set

by U.S. and international standards bodies:

•ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with

Respect to Human Exposure to Radio Frequency Electromag-

netic Fields, 3kHz to 300 GHz

•National Council on Radiation Protection and Measurements

(NCRP) Report 86, -1986, Biological Effects and Exposure

Criteria for Radio Frequency Electromagnetic Fields

•International Commission on Non-Ionising Radiation Protection

(ICNIRP) 1998, Guidelines for limiting exposure to time-varying

electric, magnetic, and electromagnetic fields (up to 300 GHz)

FCC ID: N7NAC250U.

CAUTION: The AirCard 250U modem must be 5 mm or more from

users during operation, to satisfy FCC RF exposure requirements.

The AirCard 250U modem has been tested for compliance with FCC

RF exposure limits in the laptop computer(s) configurations with

horizontal and vertical USB slots (see the drawings on the next page)

and can be used in laptop computers with substantially similar

physical dimensions, construction, and electrical and RF

characteristics. This USB modem must not be used with any other

antenna or transmitter that has not been approved to operate in

conjunction with this modem. Note: This USB modem must not be

used in any unapproved configurations. For details, contact Sierra

Wireless.

AirCard 250U Modem - User Guide

36 2131331

Figure 7-1: Acceptable operating configurations to satisfy RF exposure requirements

WARNING (EMI) - United States FCC Information - This device complies with Part

15.19(a) (3) of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15.105(b) of FCC rules. These limits are designed

to provide reasonable protection against harmful interference in a residential

installation.

This equipment generates, uses, and can radiate radio frequency energy. If not

installed and used in accordance with the instructions, it may cause harmful

interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following

measures:

•Reorient or relocate the receiving antenna.

•Increase the distance between the equipment and receiver.

•Connect the equipment into outlet on a circuit different from that to which the

receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

According to Part 15.21 any changes or modifications not expressly approved by

the party responsible for compliance could void the user’s authority to operate the

equipment.

If you have purchased this product under a United States Government contract, it

shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense

Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department

of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)

Section 52.227-19 for civilian agency contracts or any successor regulations. If

further government regulations apply, it is your responsibility to ensure

compliance with such regulations.

Rev 1.0 May.10 37

A: Glossary

One Times Radio Transmission Technology (the "one times"

refers to the frequency spectrum). Supports Internet

connections with data rates up to 153 Kbps. Actual speed

depends on the network conditions. Compare to 1x-EVDO.

1x-EVDO

A high-speed standard for cellular packet data communica-

tions.

Rev. A supports Internet connections with data rates up to

3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to

the network).

Rev. 0 supports Internet connections with data rates up to

2.4 Mbps (downlink from the network) and 153 Kbps (uplink to

the network).

Average data rates are: for Rev. A: 450–800 Kbps (downlink

from the network) and 300–400 Kbps (uplink to the network);

for Rev. 0: 400-700 Kbps (downlink from the network) and

40-80 Kbps (uplink to the network).

Actual speed depends on the network conditions. Compare to

1X.

bps

bits per second—The actual data speed over the transmission

medium.

CDMA

Code Division Multiple Access—A wideband spread spectrum

technique used in digital cellular, personal communications

services, and other wireless networks. Wide channels

(1.25 MHz) are obtained through spread spectrum transmis-

sions, thus allowing many active users to share the same

channel. Each user is assigned a unique digital code, which

differentiates the individual conversations on the same

channel.

CDMA 1X

Also known as 1X, this is a high-speed standard for CDMA

cellular communications.

AirCard 250U Modem - User Guide

38 2131331

dormant

The packet data connection has the logical PPP session left open while the

underlying physical link (the radio channel) is released. When traffic is to

resume, a radio channel is re-acquired and the original PPP session

resumes.

ESN

Electronic Serial Number—The unique first-generation serial number

assigned to the modem for cellular network use. Compare to MEID.

FCC

Federal Communications Commission—The U.S. federal agency that is

responsible for interstate and foreign communications. The FCC regulates

commercial and private radio spectrum management, sets rates for

communications services, determines standards for equipment, and

controls broadcast licensing. Consult www.fcc.gov.

firmware

Software stored in ROM or EEPROM; essential programs that remain even

when the system is turned off. Firmware is easier to change than hardware

but more permanent than software stored on disk.

GPS

Global Positioning System—A system that uses a series of 24 geosyn-

chronous satellites to provide navigational data.

host

•A computer that uses a modem or a similar device to answer a calling

computer.

•A source or destination in the communication network.

•A computer that contains data or files to be accessed by client computers.

Also known as a server.

Interim Standard—After receiving industry consensus, the TIA forwards the

standard to ANSI for approval.

IS-95

The standard for CDMA.

Kbps

Kilobits per second—Actually 1000, not 1024, as used in computer memory

size measurements of kilobytes.

Glossary

Rev 1.0 May.10 39

LAN

Local Area Network

LED

Light Emitting Diode—A semiconductor diode that emits visible or infrared

light.

MEID

Mobile Equipment Identifier—The unique second-generation serial number

assigned to the modem for cellular network use. Compare to ESN.

Mbps

Megabits per second

MHz

Mega-Hertz—One million cycles per second.

packet

A short fixed-length block of data, including a header, that is transmitted as

a unit in a communications network.

PCS

Personal Communications Services—A cellular communication

infrastructure that uses a different frequency range than AMPS.

roaming

A cellular subscriber is in an area where service is obtained from a cellular

service provider that is not the subscriber’s provider.

SMS

Short message services—A feature that allows users of a wireless device

on a wireless network to receive or transmit short electronic alphanumeric

messages (up to 160 characters, depending on the service provider).

system tray

Usually located in the lower right corner of your screen

AirCard 250U Modem - User Guide

40 2131331

TIA

Telecommunications Industry Association—A standards-setting trade

organization, whose members provide communications and information

technology products, systems, distribution services and professional

services in the United States and around the world. Consult

www.tiaonline.org.

VPN

Virtual Private Network

Rev 1.0 May.10 41

Index

Numerics

description, 11

icon, 26

LED - coverage is detected, 31

1x-EVDO

description, 11

icon, 26

description, 11

account

configuration, 21

activation

automated, 21

manual, 22

altitude, 28

approvals, 32

automated activation, 21

auto-update, 11

bands, frequency, 13

care and maintenance, 14

CDMA 1X

description, 11

icon, 26

LED - coverage is detected, 31

CDMA 1x-EVDO

description, 11

icon, 26

CDMA network

3G services, 11

frequency bands, 13

service providers, 13

circuit switched data (CSD)

description, 11

close button, 25

compact view, 25

connection status

Watcher, 26

Windows (indicator in system tray), 27

coverage

description, 14

indicator, 26

CSD (circuit switched data)

description, 11

current location

get, 28

map of, 28

data

circuit switched - description, 11

dial-up - description, 11

high-speed, 11

QNC, 11

dial-up data

description, 11

direction, 28

dormant, 26

drivers

description, 13

updates, check for, 11

driving instructions, 10

drop test, 33

electrical specifications, 32

Electronic Serial Number (ESN)

description, 15

EMI warning, 36

environmental specifications, 33

ESN (Electronic Serial Number)

description, 15

EVDO

description, 11

icon, 26

expanded (full) view

toggle button, 25

fastest service available, 26

FCC

compliance, 36

ID, 35

firmware updates, check for, 11

frequency bands, CDMA network, 13

full view

toggle button, 25

AirCard 250U Modem - User Guide

42 2131331

GPS

overview, 10

GPS Monitor window, 27

icon, 26

port number, GPS, 28

GPS Monitor window, 27

hardware

modem, removing, 19

help, online, 28

help, troubleshooting, 29

HEPE (Horizontal Estimated Position Error), 28

high-speed packet data, 11

Horizontal Estimated Position Error (HEPE), 28

humidity, 33

icons

minimized, 27

system tray, 27

Sierra Wireless AC250U USB Modem User Manual AirCard 595U User Guide rev 1 0

Sierra Wireless Inc. USB Modem AirCard 595U User Guide rev 1 0

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