Sierra Wireless AC402 PCA, EVDO MINI-PCI EXPRESS CARD CDMA MODEM User Manual AirCard 402 User Guide for FCC

Sierra Wireless Inc. PCA, EVDO MINI-PCI EXPRESS CARD CDMA MODEM AirCard 402 User Guide for FCC

User Manual

AirCard 402 Modem withUser Guide (Windows)2131145Rev 1.0
AirCard 402 Modem - User Guide22131145Important Notice Duetothenatureofwirelesscommunications,transmissionandreceptionofdatacanneverbeguaranteed.Datamaybedelayed,corrupted(i.e.,haveerrors)orbetotallylost.AlthoughsignificantdelaysorlossesofdataarerarewhenwirelessdevicessuchastheSierraWirelessmodemareusedinanormalmannerwithawell‐constructednetwork,theSierraWirelessmodemshouldnotbeusedinsituationswherefailuretotransmitorreceivedatacouldresultindamageofanykindtotheuseroranyotherparty,includingbutnotlimitedtopersonalinjury,death,orlossofproperty.SierraWirelessacceptsnoresponsibilityfordamagesofanykindresultingfromdelaysorerrorsindatatransmittedorreceivedusingtheSierraWirelessmodem,orforfailureoftheSierraWirelessmodemtotransmitorreceivesuchdata.Safety and Hazards DonotoperatetheSierraWirelessmodem:•Inareaswhereblastingisinprogress•Whereexplosiveatmospheresmaybepresent•Nearmedicalequipment•Nearlifesupportequipment,oranyequipmentthatmaybesusceptibletoanyformofradiointerference.Insuchareas,theSierraWirelessmodemMUSTBEPOWEREDOFF.TheSierraWirelessmodemcantransmitsignalsthatcouldinterferewiththisequipment.DonotoperatetheSierraWirelessmodeminanyaircraft,whethertheaircraftisonthegroundorinflight.Inaircraft,theSierraWirelessmodemMUSTBEPOWEREDOFF.Whenoperating,theSierraWirelessmodemcantransmitsignalsthatcouldinterferewithvariousonboardsystems.Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The Sierra Wireless modem may be used at this time.ThedriveroroperatorofanyvehicleshouldnotoperatetheSierraWirelessmodemwhileincontrolofavehicle.Doingsowilldetractfromthedriveroroperatorʹscontrolandoperationofthatvehicle.Insomestatesandprovinces,operatingsuchcommunicationsdeviceswhileincontrolofavehicleisanoffence.
PrefaceDocument 2131145. Rev 1.0 Feb.09 3Limitation of LiabilityTheinformationinthismanualissubjecttochangewithoutnoticeanddoesnotrepresentacommitmentonthepartofSierraWireless.SIERRAWIRELESSANDITSAFFILIATESSPECIFICALLYDISCLAIMLIABILITYFORANYANDALLDIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGESINCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSORREVENUEORANTICIPATEDPROFITSORREVENUEARISINGOUTOFTHEUSEORINABILITYTOUSEANYSIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESSAND/ORITSAFFILIATESHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGESORTHEYAREFORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.Notwithstandingtheforegoing,innoeventshallSierraWirelessand/oritsaffiliatesaggregateliabilityarisingunderorinconnectionwiththeSierraWirelessproduct,regardlessofthenumberofevents,occurrences,orclaimsgivingrisetoliability,beinexcessofthepricepaidbythepurchaserfortheSierraWirelessproduct.Patents PortionsofthisproductmaybecoveredbysomeorallofthefollowingUSpatents:5,515,013 5,629,960 5,845,216 5,847,553 5,878,2345,890,057 5,929,815 6,169,884 6,191,741 6,199,1686,339,405 6,359,591 6,400,336 6,516,204 6,561,8516,643,501 6,653,979 6,697,030 6,785,830 6,845,2496,847,830 6,876,697 6,879,585 6,886,049 6,968,1716,985,757 7,023,878, 7,053,843 7,106,569 7,145,2677,200,512 7,287,162 7,295,171 D442,170 D459,303D559,256 D560,911andotherpatentspending.ThisproductincludestechnologylicensedfromQUALCOMM®3G.ManufacturedorsoldbySierraWirelessInc.oritsLicenseesunderoneormorepatentslicensedfromInterDigitalGroup.Copyright ©2009SierraWireless.Allrightsreserved.
AirCard 402 Modem - User Guide42131145Trademarks AirCardand“HeartoftheWirelessMachine”areregisteredtrademarksofSierraWireless.WatcherisatrademarkofSierraWireless,registeredintheEuropeanCommunity.SierraWireless,theSierraWirelesslogo,TRU‐Install,TRU‐Locate,andtheredwavedesignaretrademarksofSierraWireless.Windows®isaregisteredtrademarkofMicrosoftCorporation.PCCardandExpressCardaretrademarksofPCMCIA.QUALCOMM®isaregisteredtrademarkofQUALCOMMIncorporated.gpsOneisatrademarkofQUALCOMMIncorporated.InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐rationintheUnitedStatesofAmericaand/orothercountries.Othertrademarksarethepropertyoftherespectiveowners.Contact InformationAdditional information and updatesForup‐to‐dateproductdescriptions,documentation,appli‐cationnotes,firmwareupgrades,troubleshootingtips,andpressreleases,visitwww.sierrawireless.com.Sales Desk: Phone: 1-604-232-1488Hours: 8:00 AM to 5:00 PM Pacific TimeE-mail: sales@sierrawireless.comPost: Sierra Wireless13811 Wireless WayRichmond, BCCanada V6V 3A4Fax: 1-604-231-1109Web: www.sierrawireless.com
Document 2131145. Rev 1.0 Feb.09 5Table of ContentsIntroducing the AirCard 402 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13The ExpressCard/PC Card modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 13CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17The AirCard 402 software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Attaching an external antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
AirCard 402 Modem - User Guide62131145Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 38Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 43Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
ContentsDocument 2131145. Rev 1.0 Feb.09 7Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
AirCard 402 Modem - User Guide82131145
Document 2131145. Rev 1.0 Feb.09 911: Introducing the AirCard 402 modem•Welcome•Feature summary•Package contents•System components•Care and maintenance of your modemNote: This document applies to you, only if your wireless card is the AirCard 402 modem from Sierra Wireless.WelcomeTheSierraWirelessAirCard 402modemisadual‐bandwirelessExpressCard/PC CardmodemforcellularandPCSnetworks,andtheGPSfrequencyband.Themodemenhancesthefunctionalityofyourmobilecomputingdevicebyadding2‐waymessagingandhigh‐speedmobiledatainextendedareas,comparedtowirelesslocalareanetworks.Thismodemallowsyoutodothefollowing(subjecttofeatureavailability),withoutusingawirelinephoneornetwork:•ConnecttotheInternet,VPNandcorporatenetworks•Sendandreceivelargee‐mailmessages•SendandreceiveSMSmessages•Uselocation‐basedservices•Conductvideo‐conferencing•Accessstreaming,real‐timemedia•PlaygamesonlineNote: You can view this guide online or print it to keep on hand. If you're viewing it online, simply click a topic in the Table of Contents, or a page number in the Index, or any page reference or section reference. (Most text that is blue is a clickable link.) The PDF automatically displays the appropriate page.
AirCard 402 Modem - User Guide10 2131145Feature summaryNote: For step-by-step instruc-tions to access features of the modem, consult the online help available with the Watcher® software (page 34).TheExpressCard/PC CardisdesignedtoprovideawiderangeofcapabilitiesusingCDMAnetworktechnology.Implemen‐tationofthesefeaturesdependsontheparticularserviceproviderandaccountfeaturesyouhavechosen.Somefeaturesdescribedinthismanualmaynotbesupportedbyyourserviceproviderormaynotbeavailablewithyournetworkaccount.Fordetailsoftheservicesandaccountsavailable,contactyourserviceprovider.Wireless modemOnceinstalledandconfigured,themodemcanconnecttotheCDMAnetworkautomatically.Youjustinsertthemodem,allowWatchertoautolaunchandauthenticateyouraccountonthenetwork,thenlaunchyourInternetbrowser(whichyoucanalsoconfigureinWatchertolaunchautomatically)—you’reonline!Alternatively,youcanmakeahigh‐speeddataconnectionwithoutrunningWatcher—simplybylaunchingwhateverapplicationyouwanttouse(suchasyourwebbrowserore‐mailapplication).Fordetails,seetheonlinehelptopic“Autoconnectbehaviour”.Themodemalsoallowsyoutodialupamodem(suchasacorporateserver).TRU-InstallTRU‐Install™isaSierraWirelessfeaturethatinstallsthenecessarysoftwareanddriversthefirsttimeyouinsertthemodemintoyourcomputer.AninstallationCDisnotrequired.TRU-LocateWithTRU‐Locate™,youcanuselocation‐basedservices(GPS)toquery,forexample,thenetworkforinformationonpointsofinterest(POI)thatarenearyourcurrentlocation,ordisplaydrivinginstructions.Note: TRU-Locate is subject to feature availability.
Introducing the AirCard 402 modemDocument 2131145. Rev 1.0 Feb.09 11YourmodemrequiresanunobstructedviewofGPSsatellites(inthesky),and,likeanyotherGPSdevice,mightnotperformwellwithinforestedareasorneartallbuildings.Dependingonyouraccount,youmaybechargedforeachpositionfixorafteryouhaveperformedacertainnumberoffixes.Fordetails,contactyourserviceprovider.Dependingonthemechanismthatthenetworkandyourmodemusetoobtainlocationinformation,GPSmaynotbesupported:•IfNetworkModeissetto“EVDOOnly”•Ifyouʹreroaming•Ifyoudonothavenetworkcoverage•Duetootherreasons.Ifyou’rehavingproblemsusingGPS,contactyourserviceprovider.CDMA 3G servicesThemodemoperatesoveratypeofwirelessnetworkcalledCDMA (CodeDivisionMultipleAccess).CDMA 3Gtechnologyprovidesavarietyofconnectivityfeatures,dependingonyourserviceproviderandaccount:•1x‐EVDORev.AsupportsInternetconnectionswithdataratesupto3.1 Mbps(downlinkfromthenetwork)and1.8 Mbps(uplinktothenetwork).Averagedataratesare450‐800 Kbps(downlinkfromthenetwork)and300‐400 Kbps(uplinktothenetwork).Actualspeeddependsonthenetworkconditions.•1x‐EVDORev.0supportsInternetconnectionswithdataratesupto2.4 Mbps(downlinkfromthenetwork)and153 Kbps(uplinktothenetwork).Averagedataratesare400‐700 Kbps(downlinkfromthenetwork)and40‐80 Kbps(uplinktothenetwork).Actualspeeddependsonthenetworkconditions.•1XsupportsInternetconnectionswithdataratesupto153 Kbps.Actualspeeddependsonthenetworkcondi‐tions.Oncetheconnectionisestablished,youcanopenyourbrowserandconnecttoanywebsitethatisaccessiblethroughtheInternet,oraccessotherInternetservices(suchase‐mail).Theconnectionis“active”whendatatransmissionisoccurring.Ifdatatransmissionstopsforaperiodoftime(determinedbythenetwork),theconnectionbecomesdormant.
AirCard 402 Modem - User Guide12 2131145•Circuitswitched(dial‐up)data,usingtheearlierCDMAIS‐95specification,supportsdataconnectionstoanydial‐inserviceatratesupto14.4 Kbps.•QNC (QuickNetConnect)providesasimplifiedwaytodialintoanInternetconnection(usingcircuitswitcheddata)where3G(1xEV‐DOor1X)high‐speedpacketserviceisnotavailable.•SMS (ShortMessageService)allowsyoutosendandreceiveshorttextmessagesusingthemodem.Additional features of the modemBeyondthefeaturesoftheCDMAnetwork,themodemprovidesadditionalsoftwarefeatures:•PINsecuritycodetoprotectyourmodemandaccountfromunauthorizeduse.•AwizardtoassistwithactivatingyourCDMAaccount.•SoundoptionstocustomizeringtonesforSMSmessages.•ACallLogtotrackoutgoingcallsanddeterminetheamountofdatatransferred.Package contentsYourpackagecontainsthefollowingitems:•AirCard 402modem•QuickStartGuideToinstallthemodemdriversandsoftware,youdonotneedaninstallationCD.YourmodemusestheSierraWirelessTRU‐Installfeature.Thedriversandsoftwareareinstalledwhenyouinsertthemodemintoyourcomputerandgothroughthesoftwareinstallation;aninstallationCDisnotrequired.System componentsYourmodemisjustonepartofasystemdesignedtoprovideyouwithawiderangeofcommunicationfeatures.Everycomponentofthesystemisneededtoenablethesecapabilities.
Introducing the AirCard 402 modemDocument 2131145. Rev 1.0 Feb.09 13Your host computing deviceYournotebookordesktopcomputerhoststhemodemhardwareandrunsthecommunicationsoftware:yourwebbrowserore‐mailapplication,andWatcher—theenablingsoftwareforthemodem.Youmayalsohaveothersoftwareonyourcomputerthatcanbeusedwirelesslywiththemodem,suchas:filetransferappli‐cations(FTP),chatorinstantmessaging,aVPN(VirtualPrivateNetwork)client,clientsoftwareforacorporateserverapplication.The ExpressCard/PC Card modemThemodemprovidesyourcomputerwithaconnectiontotheCDMAwirelessnetwork.ThemodemfitsintoastandardExpressCard/34orExpressCard/54slotor,whenusedinthecardadapter,intoaPC Cardslotavailableonmostnotebookanddesktopcomputers.EveryCDMAnetworkoperatesononeofthreeradiofrequencybands.Asadual‐bandproduct,themodemoperatesontwoofthesebands(seepage 38),providingawidecoveragearea.The modem drivers and enabling softwareThemodemdriversandenablingsoftware(Watcher)monitorandmanageyourwirelessconnections.YourmodemusestheSierraWirelessTRU‐Installfeature—thedriversandsoftwareareinstalledwhenyouinsertthemodemintoyourcomputer.Thedevicedriversoftwareenablesthemodemtoworkwithyourcomputer’soperatingsystem.UsingtheWatchersoftware,youcanmanagethemodemandmonitoryourconnections.Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher,usetheapplication’sonlinehelp.
AirCard 402 Modem - User Guide14 2131145CDMA service provider accountCompaniesthatoperateCDMAnetworksandprovideaccesstothesenetworksarecalledserviceproviders.Tousethemodem,youmusthaveanaccountwithaCDMAserviceprovider.Note: You can use the Lock Modem feature to prevent others from using your account, should your modem be stolen.Eachserviceproviderhasitsownpricingoptions.Theremaybeflatrateaccounts,whichprovideyouamaximumnumberofminutesofnetworkusageforafixedmonthlyfee.Theremaybeaccountsforwhichyouarechargedfornetworkusagebytheminuteorbytheamountofdatatransmitted.YouraccountmayincludeavarietyofotherservicessuchasSMSmessagingorlocation‐basedservices.Eachmodemhasbeenprovisionedatthefactoryforusewithaparticularserviceprovider.Thissetsthemodemtouseparticularradiochannelsandenablesservicesspecificforthatprovider.Theprocessofsettingupyouraccountiscalledactivation.Activationinvolvesactionbytheserviceproviderandconfigu‐rationofthemodem.Theproceduretoconfigure(activate)yourmodemiscoveredin“Activation”onpage 25.The CDMA wireless networkNote: More information about CDMA networks is available on the CDMA Development Group web site, www.cdg.org.Thisistheworldwideinfrastructureprovidingtheradiocoveragethatallowsyoutostayconnected.Madeupofradiotowersandavarietyofnetworkswitches,routers,andservers,thenetworkisaninterconnectionofmanyserviceproviders.Note: Most service providers have coverage maps on their web sites.ThereareCDMAnetworksthatoperateinthefrequencybandssupportedbythemodemthroughoutNorthAmericaandpartsofLatinAmerica,Asia,andNewZealand.However,eachserviceprovideroperatesanetworkthatcoversalimitedgeographicalareawithintheoverallCDMAcoveragearea.Note: The fee for service is usually higher when you are roaming (connecting to a network other than the one belonging to your service provider).Mostserviceprovidershave“roaming”agreementswithotherserviceproviders,sothattheycanofferserviceoutsideofthecoverageareaoftheirownnetworks.Forexample,assumingyouliveinVancouver(Canada),andtravelfrequentlytoSeattle(UnitedStates),youcanobtainanaccountwithaVancouverserviceproviderthathasaroamingagreementwithaserviceproviderinSeattle.YouwouldthenhavelocalserviceinVancouver,androamingserviceinSeattle.
Introducing the AirCard 402 modemDocument 2131145. Rev 1.0 Feb.09 15Care and maintenance of your modemAswithanyelectronicdevice,themodemmustbehandledwithcaretoensurereliableoperation.Followtheseguidelinesinusingandstoringthemodem:•Donotapplyadhesivelabelstothemodemorcardadapter.Thismaycausethemodemorcardadaptertobecomejammedinsidethecardslot.•ThemodemshouldfiteasilyintoyourExpressCard/PC Cardslot.Forcingthemodemintoaslotmaydamageconnectorpins.•Wheninsertingorremovingthemodem,alwaysgripitbythesidesratherthanthetop(seethedrawingsonpage 23).•Protectthecardfromliquids,dust,andexcessiveheat.•Whennotinstalledinyourcomputer,storethemodeminitscarrycase
AirCard 402 Modem - User Guide16 2131145
Document 2131145. Rev 1.0 Feb.09 1722: Getting Started•The AirCard 402 software•Account activation and configurationBeforeyoucanbeginusingthemodem,youmust:1. Insertthemodem,toinstalltheenablingsoftwareanddrivers.2. Activateanaccountandconfigurethemodemtouseyouraccount(unlessthemodemhasbeenpre‐activated).Thissectionprovidesanoverviewofthisprocess.The AirCard 402 softwareThemodemcomeswiththefollowingsoftware:•Watcherapplicationthatyouusetomanagethemodemandmonitoryourconnectionsonyourcomputer•ThedriversoftwarethatprovidestheinterfacebetweenthemodemandyourWindowsoperatingsystemDetailedinstructionsforinstallingthemodemanditssoftwareareprovidedin“Installation”onpage 19.Account activation and configurationTousethemodem,youmusthaveanaccountwithaCDMAserviceprovider.Theprocessofsettingupanaccountiscalledactivation.Ifyoupurchasedthemodemdirectlyfromaserviceprovider,youmayalreadyhaveanaccount;yourmodemmaybepre‐activated.Otherwise,runtheWatchersoftwareandtheActivationWizard,whichguidesyouthroughtheactivationandconfigu‐rationprocess.(Dependingonyourconfiguration,thesoftwareandtheactivationproceduremaystartautomatically.)Configuringthemodeminvolvessettingthephonenumberassignedbyyourserviceproviderandmayinvolveenteringothernetworkparametersandsettingssuchasausernameandpasswordtoaccessservices.
AirCard 402 Modem - User Guide18 2131145Yourserviceprovidermayneedtoknow:•Thebillinginformationtousetocollectpaymentforyournetworkusage.•TheESN (ElectronicSerialNumber)orMEID(MobileEquipmentIdentifier)assignedtoyourmodemduringthemanufacturingprocess.(TheESNorMEIDisprintedonalabelonthemodemandcanbedisplayedinthesoftware.)Thisnumberisusedtohelpauthenticateyouraccountwhenyouconnectforservice.Yourequirefromyourserviceprovider:•Anactivationcodethatgivesyouaccesstoconfiguretheaccount.•Aphonenumberforyourmodem.•Additionalinformationspecifictoyourserviceprovidersuchas:·AuserID(username)andpasswordtoauthenticateyournetworkconnection.·ASID(SystemIDentifier)thatidentifiesyourhomenetworkareaandisusedtogetherwithyourphonenumbertodetermineifyouare“home”or“roaming”.
Document 2131145. Rev 1.0 Feb.09 1933: Installation•System requirements• Installing the modem and software•Removing the modem•Attaching an external antennaThischapterguidesyouthroughthestepsnecessarytoinstallthemodemonanotebookordesktopcomputer.Thebasicstepsare:1. InsertthemodemintotheExpressCard/PC Cardslottoinstallthemodemdriversandsoftware.2. Ifthemodemhasnotbeenpre‐activated,usetheActivationWizardtoconfigurethemodem(asdescribedin“Activation”onpage 25).Beforeyoubegintheinstallationprocess,ensureyourcomputermeetstherequirementsdescribedbelow.System requirementsThemodemissupportedonnotebookanddesktopcomputersrunning:•WindowsVista•Windows XP(HomeandProfessionalversions)withServicePack 2orlater•Windows2000withServicePack4andUpdateRollup1Toinstallthemodem,yourequireoneofthefollowingslots:•ExpressCard/34•ExpressCard/54•TypeIIPC Cardslot.Installing the modem and softwareNote: If you’re running Windows XP, you may require administrative privileges, depending on the Windows XP installation.If you’re running Windows Vista or Windows 2000, you must be logged in with administrative privileges to install the modem software.If you’re running Windows 2000, your computer might be restarted, as part of the installation process; save any open documents.
AirCard 402 Modem - User Guide20 2131145ToinstallWatcherandthemodemdrivers:1. IfyourcomputerhasaWiFiorBluetoothadapter,turnitoff.(Forinstructions,seetheuserguideoronlineHelpofyourcomputer).Note: Do not forcefully insert the modem. This may damage the connector pins.2. IfyourcomputerhasaPCCardslot,gripbothsidesofthecardadapterandinsertthemodemandcardadapterintoyourcomputer(modemlabelfacingup);proceedtostep6onpage 21.IfyourcomputerhasanExpressCardslot,removethemodemfromthecardadapter,asdescribedbelow.3. Slideandholdthelockingtabintheindicateddirection.
InstallationDocument 2131145. Rev 1.0 Feb.09 214. Holdingthelockingtab,useyourotherhandtofreethemodemfromthecardadapter.Note: Do not forcefully insert the modem. This may damage the connector pins.5. Grippingbothsidesofthemodem,insertitintoyourcomputer(modemlabelfacingup).6. IftheTRU‐Installwindowisnotdisplayed,inWindowsExplorerbrowsetotheentry(underMy Computer),thenbrowsetotheWinfolderandrunSetup.exe;alternatively,ifyou’rerunningWindowsVistaandtheAutoPlaywindowisdisplayed,clickRun setup.exe.7. IntheTRU‐Installwindow,clickOK.8. Inthe“WelcometotheInstallShieldWizard”window,selectInstalltolaunchtheInstallShield®Wizard.
AirCard 402 Modem - User Guide22 21311459. IftheOpen With...windowappears,canceltheinstallation(yourcomputerismissingsomefilesrequiredfortheinstallation).SearchforInstmsiw.exe(ifyou’rerunningWindows2000)amongthedownloadsatwww.microsoft.com.Installthefileonyourcomputer,removethemodemfromyourcomputer,thenreruntheinstallation.10. IftheIkernel Application Errorwindowappears:a)Canceltheinstallation.b)Downloadthefile:http://support.installshield.com/kb/files/Q108312/ikernelupdate.exe.c)Installthefileonyourcomputer,removethemodemfromyourcomputer(seepage 23),thenreruntheinstallation.11. UsetheNextandBackbuttonstonavigatethroughthewizardnotingthefollowing:·Toproceedwiththeinstallation,youmustclickI accept the terms in the license agreement toindicateyouraccep‐tanceofthetermsofthelicenseagreement.Windowsdetectsthemodemandinstallsthedriversforit.Thismaytakeafewminutes.Oncecompleted,thesystemtraymaydisplaythemessage“Yourdevicesarereadytouse“or“Yournewhardwareisinstalledandreadytouse”:12. Ifyouarepromptedtorestartyourcomputer:a)Saveanyopendocuments.b)Selecttheoptiontorestartyourcomputer.c)WaituntilyourcomputerrestartsandWindowsisready.13. Whenyouarenotifiedthattheinstallationiscomplete,clickFinish.14. IfWatcherhasnotstartedautomatically,startit:double‐clicktheWatchericononyourdesktop.15. Proceedtoconfigurethemodemtouseyouraccount(ifitwasnotpre‐activated).See“Activation”onpage 25.
InstallationDocument 2131145. Rev 1.0 Feb.09 23Removing the modemToremovethemodem:1. CloseWatcherifitisopen.2. Ifyou’rerunningWindows 2000,clicktheUnplugorEjectHardwareicon inthesystemtray,andclicktheentryforNEC PCI to USB Open Host Controller orStandard Enhanced PCI to USB Host Controller.Ifadialogboxappearsnotifyingyouthatitissafetoremovethedevice,clickOK.3. Usetheejector(locatedonyourcomputer,nexttotheExpressCard/PC Cardslot)toremovethemodemfromtheslot.Pullthemodemoutoftheslotbygrippingbothsidesofthemodemandpullingthemodemstraightout.Attaching an external antennaYoucanimprovethesignalstrengthbyattachinganexternalantennawithaTS9connector(soldseparately).Therecom‐mendedantennaisthe6‐bandbladeantennawithTS9connector,availablefromwww.sierrawireless.com(partnumber6000342).Caution: Use of other antennas may violate FCC requirements.Toattachtheexternalantenna:1. Ifthemodemisinsertedinyourcomputer,removeit.2. Gentlyflipopenthetabonthesideofthemodem.3. Holdtheantennacablebytheconnector(end)part,andcarefullyinserttheconnectorpartofthecableintothecorrespondingconnectoronthemodem.4. Reinsertthemodemintoyourcomputer.Correct Incorrect
AirCard 402 Modem - User Guide24 2131145
Document 2131145. Rev 1.0 Feb.09 2544: Activation•Account configuration procedures Account configuration proceduresThefinalsteptomakingthemodemoperationalisconfiguringittouseyourCDMAserviceprovideraccount.Theprocessofactivationconfiguresyourmodemwiththerequiredaccountparameters(phonenumber,username,password,andsoon).Ifyoupurchasedapre‐activatedmodem,thisstepisnotnecessary.Oncetheapplicationsoftwareanddriversareinstalled,themodemisreadyforuse.Proceedto“WatcherBasics”onpage 27.Otherwise,youmusteitherallowusetheActivationWizardtoactivateandconfigureyouraccount.Activation WizardTheActivationWizardwalksyouthroughtheprocessofconfiguringanaccount.Theprocessandoptionsvarybasedontheserviceprovider.Thissectionisaguideonly.ConsulttheQuickStartGuide,andfollowthedirectionsonscreenandinstructionsgivenbyyourserviceproviderrepresentative.Ifyourmodemdoesnothaveanactivatedaccount,andWatcherhasstartedautomatically,thentheActivationWizardshouldstartautomatically.Ifthisdoesnothappen:1. EnsureWatcherisrunning.Ifitisnot,double‐clicktheWatchericononyourdesktop.2. StarttheActivationWizard:selectTools > Activation Wizard.3. IftheAutomated Activationoptionisnotavailable,selectManual Activationandgoto“Manualactivation”onpage 26.4. SelecttheAutomated Activationoption.TheactivationprogressisdisplayedintheActivationWiz‐ardwindow.Iftheprocessissuccessful,thewindowdis‐plays“Activation successful”.
AirCard 402 Modem - User Guide26 2131145Note: If the window does not display “Activation successful”, retry the process. If the process continues to fail, use manual activation (below) or contact your service provider.Atthispointyourmodemisreadytouse.Proceedto“WatcherBasics”onpage 27.Manual activationManualactivationinvolvesphoningyourserviceprovider,exchanginginformation,andenteringyouraccountinfor‐mationintotheappropriatefieldsinthewizard.(Tousethismethod,yourequireaphone.)UsetheNextandBackbuttonstonavigatethroughthewizard,notingthefollowing:•Prepareyourbillinginformation,beforeyouphonetheserviceproviderorproceedtothenextwindow.•Contactyourserviceprovider.InformyourserviceproviderthatyouareactivatingaSierraWirelesswirelessdevice.TherepresentativewillrequestyourESN (ElectronicSerialNumber)orMEID.ThisisdisplayedintheActivationWizard(andisprintedonthemodemboxandonthelabelonthebackofthemodem).•Aspromptedbythewizard,entertheinformationprovidedbytheservicerepresentative.•SelectFinishinthefinalwindowofthewizard.OncompletionoftheActivationWizard,themodemisreadyforuse.Proceedto“WatcherBasics”onpage 27.
Document 2131145. Rev 1.0 Feb.09 2755: Watcher Basics• Starting and closing Watcher• Components of the Watcher Window• Interpreting icons• GPS Monitor window• Online Help• Warranty• Troubleshooting WatcheristheapplicationthatallowsyoutomanageandmonitortheconnectionbetweenthemodemandtheCDMAnetwork.YouuseWatcherto:•Determineyoursignalstrength,roamingstatus,3Ghigh‐speeddataavailability,andothernetworkconnectionparameters•Initiateandenddatacalls•Uselocation‐basedservices(subjecttofeatureavailability)•Viewcallstatistics•ReceiveandsendSMSmessages•CustomizefeaturesandoptionsDependingonWatchersettings,youmaybeabletoconnecttotheCDMAnetworkwithoutstartingWatcher—simplybylaunchingwhateverapplicationyouwanttouse(suchasyourwebbrowserore‐mailapplication);fordetails,seetheonlinehelptopic“Autoconnectbehaviour”.However,Watcheranditsiconinthesystemtraywon’tbeavailableforyoutomonitorthestatusoftheconnection.Location‐basedservicesalsowon’tbeavailable.Starting and closing WatcherDependingonyoursettingsintheOptionswindow,Watchermaylaunchautomaticallyanytimeyouinsertthemodem.YoucanalsolaunchWatcherby:•Double‐clickingtheWatchericon onyourdesktop•Selecting:InWindowsVistaorWindows XP:Start > All Programs > Sierra Wireless > Watcher > Watcher;InWindows2000:Start > Programs > Sierra Wireless > Watcher > Watcher.
AirCard 402 Modem - User Guide28 2131145ThestandardWindowscontrolbuttonsintheupperrightcornerofthewindowareusedtominimizeorcloseWatcher.Whenminimized,Watcherdoesnotappearasataskbarbutton.Instead,aniconisshowninthesystemtray,usuallyattherightendofthetaskbar.(See“Minimizedicons”onpage 32.)Components of the Watcher windowThewindowhasthreeareasthatdisplaymessagesandicons:theConnectionStatusArea(page 30),CallStatusArea(page 31),andIndicatorArea(page 32).TheseareasareshowninFigure 5‐1thatfollows.Amenubarislocatedontheupperleftsideofthewindow.Windowscontrolbuttonsareinthetoprightcorner.Figure 5-1: Watcher windowForadetaileddescriptionofeachoptioninthemenus,seetheonlinehelp.Toggle Full/Compact buttonClose buttonMinimize buttonMenu barConnection Status AreaCall Status AreaIndicator area buttonDisconnectConnect/
Watcher BasicsDocument 2131145. Rev 1.0 Feb.09 29Window controls•TheMinimizebuttonclosestheWatcherwindowbutleavestheapplicationrunning.WhenWatcherisminimized,youcanusetheWatchericoninthesystemtraytodeterminethemodemstatus.(See“Minimizedicons”onpage 32.)ThisiconreplacesataskbarbuttonforWatcher.Onceminimized,youcanredisplaytheWatcherwindowbydoingoneofthefollowing:·ClickingtheWatchericoninthesystemtray·Double‐clickingtheWatcherdesktopshortcut·LaunchingWatcherfromtheStartmenu.•TheToggle Full/CompactbuttonisusedtoswitchbetweenthefullWatcherwindowandthecompactview:Thecompactviewallowsyoutoseeconnectionstatusandindicatorswhileusinglessspaceonthedesktop.Ifyouright‐clickthecompactview,amenuisdisplayed.FromthismenuyoucanopensomeoftheotherWatcherwin‐dowsorestablish/endadataconnection.Toreturntofullview,clicktheviewtogglebuttoninthetopright.•TheClosebuttonisusedtoexitWatcher.DockingYoucansettheWatcherwindowto“jump”totheedgeofyourscreenwhenyoumovethewindowclosetoanedge.ThisletsyoueasilypositionWatcherinacornerofthescreen.•SelectView > DockingAlways On TopYoucansetWatchertoalwaysdisplayinfrontofotherwindows.Thisallowsyoutomonitorconnectionstatuswhileusinganothermaximizedapplication,suchasyourwebbrowser.•SelectView > Always On Top
AirCard 402 Modem - User Guide30 2131145Interpreting iconsWatchermakesextensiveuseoficonstoindicatestatusandevents.ThevariousiconsaredescribedinthefollowingsectionsonthedisplayareasofWatcher.Connection Status AreaTheConnectionStatusAreausestheiconsshowninthefollowingtable.Table 5-1: Connection Status Area iconsIcon MeaningModem not detected.You may be able to resolve this by doing one of the following:- Unlocking the modem (Tools > Unlock Modem)- Powering the modem on (Tools > Turn Radio On)- Ejecting the modem and re-inserting itIf this icon is still displayed, restart your computer.The Signal Strength indicator uses bars to show the intensity of the radio signal. The number of bars increases as signal strength increases, to a maximum of five bars.When the bars are dimmed and the antenna icon is crossed out, no connection is possible for one of these reasons:•You are outside the CDMA network coverage area•The signal strength is too weak•A network or account problem is preventing the modem from obtaining service1xEV-DO Rev. A icon.1xEV-DO Rev. 0 icon.1X icon.When only the letters are displayed, you have acquired service, but have not established a data connection.When the indicator has a gray background, the network connection is dormant. (You are connected, but there is currently no traffic.)When the indicator has a darker background, you have a data connection on the wireless service.
Watcher BasicsDocument 2131145. Rev 1.0 Feb.09 31Call Status AreaTheCallStatusAreadisplaysmessagesrelatedtothestatusorprogressofaconnection.Whereadurationtimerisshown,timingbeginswhenthecallisinitiated—notfromthetimethecallisfullyconnected.Thisisameasureofthetimethemodemhasbeenusingtheradiochannel(awirelessnetworkresource).“Click this display to exit PowerSave mode”indicatesthatthemodemcouldnotfindasystemwithina15 minuteinterval.Toconservepower,themodemreduceschannelscanningtoonceeverythreeminutes.ToforcethemodemoutofPowerSavemode,clickintheCallStatusArea.Themodemperformsachannelscanand,ifnonetworkisdetected,returnstoPowerSavemode.The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own.When the indicator is off (gray), you are within the local coverage area of your service provider. When the indicator is on (solid black), you are roaming.Your coverage area and account charges depend upon your service provider and the type of account you have.There may be surcharges for roaming service.If there is no roaming agreement between your service provider and the local carrier, you may be unable to establish data connections and use other features.Location-based services may not be available (depending on the settings of your device, the mechanism that the network and your device use to obtain location information, and other factors).Table 5-1: Connection Status Area icons (continued)Icon Meaning
AirCard 402 Modem - User Guide32 2131145Indicator areaTheIndicatorareadisplaysaniconthatnotifiesyouwhenyoureceiveSMSmessages,andaniconthatreflectstheGPSstatus(subjecttofeatureavailability;networkoperatordependent).Minimized iconsWatcherdisplaysaniconintheWindowssystemtray(whichisusuallylocatedinthelowerrightcornerofyourscreen).ThesystemtrayiconindicatesyourconnectionstatusornotifiesyouwhenyouhaveSMSmessages.Table 5-2: Indicator Area iconsIcon MeaningThe SMS message indicator shows whether you have unread messages. A blinking icon indicates that there are one or more urgent or important unread messages.To display the SMS Express window (in which the messages are displayed), select Tools > SMS Express or double-click the icon.If you position the mouse pointer over the GPS icon, the ToolTip shows the GPS status (on or off).Double-click the icon to open the GPS Monitor window (page 33).(Network operator dependent; this icon may not be displayed.)Table 5-3: System tray iconsIcon MeaningWatcher cannot detect the modem. Ensure that the modem is powered on, not locked, and properly connected to your computer.You are in service on the network but have no active data connection.The number of red bars indicates the signal strength.You have an active data connection.The number of green bars indicates the signal strength.You have a new SMS message.
Watcher BasicsDocument 2131145. Rev 1.0 Feb.09 33Onlyoneiconcanbedisplayedatatime.Thepriorityoficons,fromhighesttolowest,is:•Nomodemdetected•SMSmessage(s)•Activeorinactiveconnection.Forexample,ifyouhaveunreadSMSmessages,andthenestablishadataconnection,theiconstilldisplaysasanunreadSMSmessage.GPS Monitor windowTheGPSMonitorwindowreportsGPSdatafromyourmodem.Themodemmusthaveafixonatleastfoursatellitestoreportlatitude,longitude,altitude,velocityandheading.(ThestatusbaratthebottomoftheGPSMonitorwindowindicateshowmanysatellitesarebeingtracked.)ToopentheGPSMonitorwindow:1. InWatcher,selectTools > Display GPS.‐or‐Double‐clicktheGPSiconinthemainWatcherwindow(networkoperatordependent;thisiconmaynotbeavailable).TheGPSMonitorwindowreports:•LongitudeandLatitude—yourcoordinatesindegrees,minutes,andseconds.•Direction—yourdirectionindegreesfromtruenorth(0),increasingclockwise.•Speed—calculatedbasedonyourcurrentlatitudeandlongitudeandthelastreading(onesecondprevious).Thisiseitherinkilometersperhourormilesperhour,dependingonyourchosenoption.•Altitude—youraltituderelativetomeansealevel,ineitherfeetormeters,dependingonyourchosenoption.•HEPE—HorizontalEstimatedPositionError.Reflectsaccuracy(horizontal/verticalprecision).
AirCard 402 Modem - User Guide34 2131145•GPSport—portusedforGPSactivity.•Updated—date/timethattheGPSvalueswerelastacquired.ThedisplayformatisbasedonyourControlPanelsettingsinWindows.FromtheGPSMonitorwindowyoucan:•Determinethenumberofsatellitesbeingtracked•Getyourcurrentlocation•Viewamapofyourcurrentlocation•Start/stopatrackingsession•ConfigureGPSsettingsFordetailedinformationonusingGPSandconfiguringthesettings,seetheonlineHelpofGPSMonitor.Online HelpTheWatcherandGPSMonitorapplicationsincludeextensiveonlinehelptoprovideoperatinghintsandstep‐by‐stepinstructionsforgettingthemostfromyourmodem.Youcanaccessonlinehelpinseveralways:•Press<F1>inanywindow.•UseWindowsExplorertonavigatetoProgram Files > Sierra Wireless Inc > Watcher > Help,anddouble‐click Watcher_ENU.chm(forWatcherhelp)orGPS_ENU.chm (forGPSMonitorhelp).Thehelpfileshaveatableofcontents,anindex,andsearchcapabilities.WarrantyYoucanaccessaPDFofthewarranty,in:•WindowsVistaorWindowsXP:Start > All Programs > Sierra Wireless > Watcher•Windows2000:Start > Programs > Sierra Wireless > Watcher
Watcher BasicsDocument 2131145. Rev 1.0 Feb.09 35TroubleshootingTheonlinehelpincludesdescriptionsofmostcommonerrormessages.LookinthetableofcontentsunderTroubleshooting.Forhelpwithotherproblems:•ConsulttheSierraWirelesswebsiteatwww.sierrawireless.com,whereyouwillfindanextensiveknowledgebasethatcanbesearchedtoaddressmostproblems.•Contactyourserviceprovider.
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Document 2131145. Rev 1.0 Feb.09 3766: Technical Specifications•LED operation•Radio frequency and electrical specifications•Environmental specificationsThischapterdescribesthefunctionoftheLEDs,andprovidestechnicalproductdataforthemodem.LED operationThemodemhastwoLEDlights.TheLEDsoperateasfollows:Table 6-1: LED operationLED State IndicatesOff The modem has no power, or the LED has been disabled through the software.Check whether any of the following apply:•You have powered off the modem.•The modem is not completely inserted into the ExpressCard/PC Card slot.•The computer is in suspend mode, which powers down the modem.•You have set Disable LED (under Tools > Options > General) to “Yes” (subject to feature availability).Blue, not blinking The modem has power and is working properly.Blue, blinking The modem’s firmware is being updated. Do not remove the modem.
AirCard 402 Modem - User Guide38 2131145Radio frequency and electrical specificationsAmber, blinking The modem is searching for service.If this LED state persists:•Ensure the modem is properly connected to your computer.•If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer.•You may be able to improve the signal strength by attaching an external antenna (page 23).•Ensure you are within the CDMA network coverage area. For coverage information, contact your service provider.•Check with your service provider—a network or account problem may be preventing the wireless device from obtaining service.Amber, not blinking An error has occurred. Remove the modem (page 23) and reinsert it.Off No service is available.See the suggestions for “Amber, blinking” on page 38.Amber, blinking 1X coverage is detected. Ready to connect to the network (click Connect).Amber, not blinking The modem is connected to the 1X network, and can send or receive data.Blue, blinking 1x-EVDO coverage (Rev. 0 or Rev. A) is detected. Ready to connect to the network (click Connect).Blue, not blinking The modem is connected to the 1x-EVDO network, and can send or receive data.Table 6-1: LED operation (continued)LED State IndicatesTable 6-2: Radio frequency and electrical specificationsApprovals Compliant with:IS-2000 Release 1.0 (CDMA 1X)IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866, IS-878, IS-890, CDMA Development GroupFCCIndustry CanadaVoltage +3.3 Vdc from ExpressCard or PC Card slot
Technical SpecificationsDocument 2131145. Rev 1.0 Feb.09 39Environmental specificationsCurrent Maximum: 1300 ATypical data call current (talk mode):350 mA (1X)430 mA (1xEV-DO)Standby: 100 mA (1xEV-DO/IS2000 hybrid mode)Transmitter power 250 mW (+24 dBm) averageTransmit PCS: 1850 to 1909.95 MHzCellular: 824.04 to 848.97 MHzReceive PCS: 1930 to 1989.95 MHzCellular: 869.04 to 893.97 MHzGPS: 1575.42 MHzChannel spacing 1.25 MHzFrequency stability ±150 HzTable 6-3: Environmental specificationsOperating temperature -20 to +55°C (ambient, outside PCMCIA enclosure)Storage temperature -40 to +85°C Humidity 95%, non-condensingVibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating).Drop 1 m on concrete on each of 6 faces, 2 timesTable 6-2: Radio frequency and electrical specifications (continued)
AirCard 402 Modem - User Guide40 2131145
Document 2131145. Rev 1.0 Feb.09 4177: Regulatory Information•Important safety/compliance information•Information pertaining to OEM customers Important safety/compliance informationThedesignoftheAirCard 402modemcomplieswithU.S.FederalCommunicationsCommission(FCC)andIndustryCanada(IC)guidelinesrespectingsafetylevelsofradiofrequency(RF)exposureforportabledevices,whichinturnareconsistentwiththefollowingsafetystandardspreviouslysetbyCanadian,U.S.andinternationalstandardsbodies:•ANSI/IEEEC95.1‐1999,IEEEStandardforSafetyLevelswithRespecttoHumanExposuretoRadioFrequencyElectromag‐neticFields,3kHzto300GHz•NationalCouncilonRadiationProtectionandMeasure‐ments(NCRP)Report86,‐1986,BiologicalEffectsandExposureCriteriaforRadioFrequencyElectromagneticFields•HealthCanada,SafetyCode6,1999,LimitsofHumanExposuretoRadiofrequencyElectromagneticFieldsintheFrequencyRangefrom3kHzto300GHz•InternationalCommissiononNon‐IonisingRadiationProtection(ICNIRP)1998,Guidelinesforlimitingexposuretotime‐varyingelectric,magnetic,andelectromagneticfields(upto300GHz)FCC ID:N7NAC402.CAUTION:TheAirCard 402modemmustbe1.2 cmormorefromusersduringoperation,tosatisfyFCCRFexposurerequirements.ItisrecommendedtousetheAirCard 402modeminaPCCardslotwheneverpossible.Ifthelaptopcomputerhastwoslots,itisrecommendedtousetheupperslotforoptimummodemperformance.WhentheAirCard 402modemisinsertedintothelaptopcomputerduringlapheldusage,itisrecommendedthattheantennaportionoftheAirCard 402modembemovedawayfromthelegtoensurethemaximumdatarateisavailabletotheuser.TheAirCard 402modemhasbeentestedforcompliancewithFCC/ICRFexposurelimitsinthelaptopcomputer(s)configurationswiththesideloadingExpressCardorPCCardslotandcanbeusedinlaptopcomputerswithsubstantiallysimilarphysicaldimen‐sions,construction,andelectricalandRFcharacteristics.Thismodemmustnotbeusedwithanyotherantennaortrans‐
AirCard 402 Modem - User Guide42 2131145mitterthathasnotbeenapprovedtooperateinconjunctionwiththismodem.Note:Thismodemmustnotbeusedinanyunapprovedconfigurations.Fordetails,contactSierraWireless.UseofthisdeviceinanyotherconfigurationmayexceedtheFCCRFExposurecompliancelimit.Note:Ifthismodemisintendedforuseinanyotherportabledevice,youarerespon‐sibleforseparateapprovaltosatisfytheSARrequirementsofPart2.1093ofFCCrules.WARNING (EMI) - United States FCC Information‐ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClass Bcomputingdeviceperipheral,pursuanttoPart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstal‐lation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinter‐ferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:•Reorientorrelocatethereceivingantenna.•Increasetheseparationbetweentheequipmentandreceiver.•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttotheconditionthatthisdevicedoesnotcauseharmfulinterference.CAUTION:AnychangesormodificationsnotexpresslyapprovedbySierraWirelesscouldvoidtheuser’sauthoritytooperatetheequipment.WARNING (EMI) - Canada‐ThisdigitalapparatusdoesnotexceedtheClassBlimitsforradionoiseemissionsfromdigitalapparatusassetoutintheinterferencecausingequipmentstandardentitledʺDigitalApparatusʺ,ICES‐003oftheDepartmentofCommunications.
Regulatory InformationDocument 2131145. Rev 1.0 Feb.09 43Cetappareilnumériquerespecteleslimitesdebruitsradioélec‐triquesapplicablesauxappareilsnumériquesdeClasseBprescritesdanslanormesurlematérielbrouilleur:ʺAppareilsNumériquesʺ,NMB‐003édictéeparleministredesCommuni‐cations.IfyouhavepurchasedthisproductunderaUnitedStatesGovernmentcontract,itshallbesubjecttorestrictionsassetforthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitionsRegulations(DFARs)Section252.227‐7013forDepartmentofDefensecontracts,andassetforthinFederalAcquisitionsRegulations(FARs)Section52.227‐19forcivilianagencycontractsoranysuccessorregulations.Iffurthergovernmentregulationsapply,itisyourresponsibilitytoensurecompliancewithsuchregulations.Information pertaining to OEM customersTheAirCard 402modemhasbeengrantedmodularapprovalformobileapplications.IntegratorsmayusetheAirCard 402modemintheirfinalproductswithoutadditionalFCC/ICcertificationiftheymeetthefollowingconditions.Otherwise,additionalFCC/ICapprovalsmustbeobtained.1. Atleast20cmseparationdistancebetweentheantennaandtheuser’sbodymustbemaintainedatalltimes.2. TocomplywithFCC/ICregulationslimitingbothmaximumRFoutputpowerandhumanexposuretoRFradiation,themaximumantennagainmustnotexceed5.2 dBiintheCellularbandand3.75 dBiinthePCSband.3. TheAirCard 402modemanditsantennamustnotbecolocatedwithanyothertransmitterorantennawithinahostdevice.4. AlabelmustbeaffixedtotheoutsideoftheendproductintowhichtheAirCard 402modemisembedded,withastatementsimilartothefollowing:ThisdevicecontainsTXFCCID:N7NAC402.ThisequipmentcontainsequipmentcertifiedunderIC:2417C-AC402.5. AusermanualwiththeendproductmustclearlyindicatetheoperatingrequirementsandconditionsthatmustbeobservedtoensurecompliancewithcurrentFCC/ICRFexposureguidelines.6. TheendproductwithanembeddedAirCard 402modemmustpasstheunintentionalemissiontestingandproperlyauthorizedperFCCPart15requirements.
AirCard 402 Modem - User Guide44 2131145Note: If this modem is intended for use in a portable device, you are responsible for separate approval to satisfy the SAR requirements of FCC Part 2.1093 and IC RSS-102.
Document 2131145. Rev 1.0 Feb.09 45AAppendix A: Glossary1X OneTimesRadioTransmissionTechnology(theʺonetimesʺreferstothefrequencyspectrum).SupportsInternetconnectionswithdataratesupto153 Kbps.Actualspeeddependsonthenetworkconditions.Compareto1x‐EVDO.1x-EVDO Ahigh‐speedstandardforcellularpacketdatacommunica‐tions.Rev.AsupportsInternetconnectionswithdataratesupto3.1 Mbps(downlinkfromthenetwork)and1.8 Mbps(uplinktothenetwork).Rev.0supportsInternetconnectionswithdataratesupto2.4 Mbps(downlinkfromthenetwork)and153 Kbps(uplinktothenetwork).Averagedataratesare:forRev.A:450–800 Kbps(downlinkfromthenetwork)and300–400 Kbps(uplinktothenetwork);forRev.0:400‐700 Kbps(downlinkfromthenetwork)and40‐80 Kbps(uplinktothenetwork).Actualspeeddependsonthenetworkconditions.Compareto1X.bps bitspersecond—Theactualdataspeedoverthetransmissionmedium.CDMA CodeDivisionMultipleAccess—Awidebandspreadspectrumtechniqueusedindigitalcellular,personalcommunicationsservices,andotherwirelessnetworks.Widechannels(1.25 MHz)areobtainedthroughspreadspectrumtransmis‐sions,thusallowingmanyactiveuserstosharethesamechannel.Eachuserisassignedauniquedigitalcode,whichdifferentiatestheindividualconversationsonthesamechannel.CDMA 1X Alsoknownas1X,thisisahigh‐speedstandardforCDMAcellularcommunications.dormant ThepacketdataconnectionhasthelogicalPPPsessionleftopenwhiletheunderlyingphysicallink(theradiochannel)isreleased.Whentrafficistoresume,aradiochannelisre‐acquiredandtheoriginalPPPsessionresumes.ESN ElectronicSerialNumber—Theuniquefirst‐generationserialnumberassignedtothemodemforcellularnetworkuse.ComparetoMEID.ExpressCard™ Add‐inmemoryandcommunicationscardsforportablecomputers.ExpressCardisatrademarkofthePCMCIA.
AirCard 402 Modem - User Guide46 2131145FCC FederalCommunicationsCommission—TheU.S.federalagencythatisresponsibleforinterstateandforeigncommuni‐cations.TheFCCregulatescommercialandprivateradiospectrummanagement,setsratesforcommunicationsservices,determinesstandardsforequipment,andcontrolsbroadcastlicensing.Consultwww.fcc.gov.firmware SoftwarestoredinROMorEEPROM;essentialprogramsthatremainevenwhenthesystemisturnedoff.Firmwareiseasiertochangethanhardwarebutmorepermanentthansoftwarestoredondisk.GPS GlobalPositioningSystem—Asystemthatusesaseriesof24geosynchronoussatellitestoprovidenavigationaldata.host •Acomputerthatusesamodemorasimilardevicetoansweracallingcomputer.•Asourceordestinationinthecommunicationnetwork.•Acomputerthatcontainsdataorfilestobeaccessedbyclientcomputers.Alsoknownasaserver.IS InterimStandard—Afterreceivingindustryconsensus,theTIAforwardsthestandardtoANSIforapproval.IS-95 ThestandardforCDMA.Kbps Kilobitspersecond—Actually1000,not1024,asusedincomputermemorysizemeasurementsofkilobytes.LAN LocalAreaNetworkLED LightEmittingDiode—Asemiconductordiodethatemitsvisibleorinfraredlight.MEID MobileEquipmentIdentifier—Theuniquesecond‐generationserialnumberassignedtothemodemforcellularnetworkuse.ComparetoESN.Mbps MegabitspersecondMHz Mega‐Hertz—Onemillioncyclespersecond.packet Ashortfixed‐lengthblockofdata,includingaheader,thatistransmittedasaunitinacommunicationsnetwork.PC Card™ Add‐inmemoryandcommunicationscardsforportablecomputers.PC CardisatrademarkofthePCMCIA.PCMCIA PersonalComputerMemoryCardInternationalAssociation—TheorganizationthatstandardizesExpressCardsandPC Cards.PCS PersonalCommunicationsServices—AcellularcommunicationinfrastructurethatusesadifferentfrequencyrangethanAMPS.
GlossaryDocument 2131145. Rev 1.0 Feb.09 47roaming Acellularsubscriberisinanareawhereserviceisobtainedfromacellularserviceproviderthatisnotthesubscriber’sprovider.SMS Shortmessageservices—Afeaturethatallowsusersofawirelessdeviceonawirelessnetworktoreceiveortransmitshortelectronicalphanumericmessages(upto160characters,dependingontheserviceprovider).system tray UsuallylocatedinthelowerrightcornerofyourscreenTIA TelecommunicationsIndustryAssociation—Astandards‐settingtradeorganization,whosemembersprovidecommunicationsandinformationtechnologyproducts,systems,distributionservicesandprofessionalservicesintheUnitedStatesandaroundtheworld.Consultwww.tiaonline.org.VPN VirtualPrivateNetwork
AirCard 402 Modem - User Guide48 2131145
Rev 1.0 Feb.09 49IndexNumerics1Xdescription,11icon,30LED‐coverageisdetected,381x‐EVDOdescription,11icon,30LED‐coverageisdetected,383Gdescription,11Aaccountconfiguration,25activationautomated,25manual,26altitude,33alwaysontop,29antenna,external,23approvals,38automatedactivation,25Bbands,frequency,13Ccallstatusarea,31careandmaintenance,15CDMA1Xdescription,11icon,30LED‐coverageisdetected,38CDMA1x‐EVDOdescription,11icon,30LED‐coverageisdetected,38CDMAnetwork3Gservices,11frequencybands,13serviceproviders,14circuitswitcheddata(CSD)description,12closebutton,29compactview,29connectionstatusWindows(indicatorinsystemtray),32connectionstatusarea,30contactinformation,4coveragedescription,14CSD(circuitswitcheddata)description,12currentlocationget,34mapof,34Ddatacircuitswitched‐description,12dial‐up‐description,12high‐speed,11QNC,12dial‐updatadescription,12direction,33docking,29dormant,30driversdescription,13drivinginstructions,10droptest,39Eelectricalspecifications,38ElectronicSerialNumber(ESN)description,18EMIwarning,42environmentalspecifications,39ESN(ElectronicSerialNumber)description,18EVDOdescription,11icon,30LED‐coverageisdetected,38expanded(full)viewdescription,28togglebutton,29externalantenna,23FFCCcompliance,42ID,41firmwareupgrades,4frequencybands,CDMAnetwork,13
AirCard 402 Modem - User Guide50 2131145fullviewdescription,28togglebutton,29GGPSoverview,10GPSMonitorwindow,33icon,32portnumber,GPS,34GPSMonitorwindow,33Hhardwaremodem,removing,23hazards,2help,online,34help,troubleshooting,35HEPE(HorizontalEstimatedPositionError),33high‐speedpacketdata,11HorizontalEstimatedPositionError(HEPE),33humidity,39Iiconsconnectionstatus,30coverage,30GPS,32indicatorarea,32minimized,32roaming,31SMSmessages,32systemtray,32Seealsoindicators.ID,FCC,41ID,IndustryCanada,38indicatorarea,32indicatorsconnectionstatus,32GPS,32LEDlights,37roaming,31SMSmessages,32Seealsoicons.IndustryCanadaID,38installation,19interference,42Internet,11Kknowledgebase,35Llatitude,33LBS(locationbasedservices)SeeGPS.LEDlights,37liability,limitationof,3limitationofliability,3locationbasedservices(LBS)SeeGPS.location,currentget,34mapof,34longitude,33Mmapofyourcurrentlocation,34MEID(MobileEquipmentIdentifier),18messaging,textSeeSMS.minimizebutton,29minimizedicons,32MobileEquipmentIdentifier(MEID),18Nnoservice,38notices,regulatory,41numberofsatellitesbeingtracked,34OOEMcustomers,43onlineHelp,34operatinghints,34operatingsystemssupported,19operatingtemperature,39Ppacketdata,high‐speed,11POI(pointsofinterest),10pointsofinterest(POI),10port,GPS,34PowerSavemode,31pre‐activation,17QQNC,12QuickNetConnect(QNC),12Rradiofrequencyspecifications,38
IndexDocument 2131145. Rev 1.0 Feb.09 51regulatoryinformation,41requirements,system,19roamingdefinition,14indicator,31Ssafety,2salesdesk,4satellitesbeingtracked,numberof,34searchingforservice,38serviceindicator,32shorttextmessagingSeeSMS.signalstrength,CDMAnetwork,30SMSmessageindicator,32softwareoverview,13installing,19using,27specificationselectrical,38environmental,39radiofrequency,38speedoftravel,33statusareacallstatusarea,31connectionstatusarea,30indicatorarea,32Windowssystemtray,32storagetemperature,39support,35suspendmode,37systemrequirements,19systemtrayicons,32Ttaskbaricons,32temperature,39textmessagingSeeSMS.tips,operating,34trackingsession,34travelingspeed,33troubleshooting,35TRU‐Install,10TRU‐Locate,10SeealsoGPS.Uupgrades,firmware,4Vvibration,39VirtualPrivateNetwork(VPN),9Vista,19VPN(VirtualPrivateNetwork),9WwarningEMI,42warranty,34Watchersoftwareoverview,27installing,19using,27Windowssystemtrayicons,32versionssupported,19WindowsVista,19
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