Sierra Wireless AC402 PCA, EVDO MINI-PCI EXPRESS CARD CDMA MODEM User Manual AirCard 402 User Guide for FCC

Sierra Wireless Inc. PCA, EVDO MINI-PCI EXPRESS CARD CDMA MODEM AirCard 402 User Guide for FCC

User Manual

AirCard 402 Modem with

User Guide (Windows)

2131145

Rev 1.0

AirCard 402 Modem - User Guide

22131145

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

•Inareaswhereblastingisinprogress

•Whereexplosiveatmospheresmaybepresent

•Nearmedicalequipment

•Nearlifesupportequipment,oranyequipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWERED

OFF.TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Preface

Document 2131145. Rev 1.0 Feb.09 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267

7,200,512 7,287,162 7,295,171 D442,170 D459,303

D559,256 D560,911

andotherpatentspending.

Thisproductincludestechnologylicensedfrom

QUALCOMM®3G.

ManufacturedorsoldbySierraWirelessInc.oritsLicensees

underoneormorepatentslicensedfromInterDigitalGroup.

AirCard 402 Modem - User Guide

42131145

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,TRU‐Install,

TRU‐Locate,andtheredwavedesignaretrademarksofSierra

Wireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

PCCardandExpressCardaretrademarksofPCMCIA.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.gpsOneisatrademarkofQUALCOMM

Incorporated.

InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visitwww.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: sales@sierrawireless.com

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2131145. Rev 1.0 Feb.09 5

Table of Contents

Introducing the AirCard 402 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The ExpressCard/PC Card modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 13

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

The AirCard 402 software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Attaching an external antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

AirCard 402 Modem - User Guide

62131145

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 38

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 43

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Contents

Document 2131145. Rev 1.0 Feb.09 7

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

AirCard 402 Modem - User Guide

82131145

Document 2131145. Rev 1.0 Feb.09 9

1: Introducing the AirCard 402

modem

•Welcome

•Feature summary

•Package contents

•System components

•Care and maintenance

of your modem

Note: This document applies to you, only if your wireless card is the

AirCard 402 modem from Sierra Wireless.

Welcome

TheSierraWirelessAirCard 402modemisadual‐band

wirelessExpressCard/PC CardmodemforcellularandPCS

networks,andtheGPSfrequencyband.Themodemenhances

thefunctionalityofyourmobilecomputingdevicebyadding

2‐waymessagingandhigh‐speedmobiledatainextended

areas,comparedtowirelesslocalareanetworks.

Thismodemallowsyoutodothefollowing(subjecttofeature

availability),withoutusingawirelinephoneornetwork:

•ConnecttotheInternet,VPNandcorporatenetworks

•Sendandreceivelargee‐mailmessages

•SendandreceiveSMSmessages

•Uselocation‐basedservices

•Conductvideo‐conferencing

•Accessstreaming,real‐timemedia

•Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

AirCard 402 Modem - User Guide

10 2131145

Feature summary

Note: For step-by-step instruc-

tions to access features of the

modem, consult the online help

available with the Watcher®

software (page 34).

TheExpressCard/PC Cardisdesignedtoprovideawiderange

ofcapabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbeavailablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless modem

Onceinstalledandconfigured,themodemcanconnecttothe

CDMAnetworkautomatically.Youjustinsertthemodem,

allowWatchertoautolaunchandauthenticateyouraccounton

thenetwork,thenlaunchyourInternetbrowser(whichyou

canalsoconfigureinWatchertolaunchautomatically)—you’re

online!

Alternatively,youcanmakeahigh‐speeddataconnection

withoutrunningWatcher—simplybylaunchingwhatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Fordetails,seetheonlinehelptopic

“Autoconnectbehaviour”.

Themodemalsoallowsyoutodialupamodem(suchasa

corporateserver).

TRU-Install

TRU‐Install™isaSierraWirelessfeaturethatinstallsthe

necessarysoftwareanddriversthefirsttimeyouinsertthe

modemintoyourcomputer.AninstallationCDisnot

required.

TRU-Locate

WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)

toquery,forexample,thenetworkforinformationonpointsof

interest(POI)thatarenearyourcurrentlocation,ordisplay

drivinginstructions.

Note: TRU-Locate is subject to feature availability.

Introducing the AirCard 402 modem

Document 2131145. Rev 1.0 Feb.09 11

YourmodemrequiresanunobstructedviewofGPSsatellites

(inthesky),and,likeanyotherGPSdevice,mightnotperform

wellwithinforestedareasorneartallbuildings.

Dependingonyouraccount,youmaybechargedforeach

positionfixorafteryouhaveperformedacertainnumberof

fixes.Fordetails,contactyourserviceprovider.

Dependingonthemechanismthatthenetworkandyour

modemusetoobtainlocationinformation,GPSmaynotbe

supported:

•IfNetworkModeissetto“EVDOOnly”

•Ifyouʹreroaming

•Ifyoudonothavenetworkcoverage

•Duetootherreasons.

Ifyou’rehavingproblemsusingGPS,contactyourservice

provider.

CDMA 3G services

Themodemoperatesoveratypeofwirelessnetworkcalled

CDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

•1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mbps(uplinktothenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

•1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothenetwork).Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

•1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopenyourbrowser

andconnecttoanywebsitethatisaccessiblethroughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

dormant.

AirCard 402 Modem - User Guide

12 2131145

•Circuitswitched(dial‐up)data,usingtheearlierCDMA

IS‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

•QNC (QuickNetConnect)providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐speedpacket

serviceisnotavailable.

•SMS (ShortMessageService)allowsyoutosendand

receiveshorttextmessagesusingthemodem.

Additional features of the modem

BeyondthefeaturesoftheCDMAnetwork,themodem

providesadditionalsoftwarefeatures:

•PINsecuritycodetoprotectyourmodemandaccount

fromunauthorizeduse.

•AwizardtoassistwithactivatingyourCDMAaccount.

•SoundoptionstocustomizeringtonesforSMSmessages.

•ACallLogtotrackoutgoingcallsanddeterminethe

amountofdatatransferred.

Package contents

Yourpackagecontainsthefollowingitems:

•AirCard 402modem

•QuickStartGuide

Toinstallthemodemdriversandsoftware,youdonotneedan

installationCD.YourmodemusestheSierraWireless

TRU‐Installfeature.Thedriversandsoftwareareinstalled

whenyouinsertthemodemintoyourcomputerandgo

throughthesoftwareinstallation;aninstallationCDisnot

required.

System components

Yourmodemisjustonepartofasystemdesignedtoprovide

youwithawiderangeofcommunicationfeatures.Every

componentofthesystemisneededtoenablethesecapabilities.

Introducing the AirCard 402 modem

Document 2131145. Rev 1.0 Feb.09 13

Your host computing device

Yournotebookordesktopcomputerhoststhemodem

hardwareandrunsthecommunicationsoftware:yourweb

browserore‐mailapplication,andWatcher—theenabling

softwareforthemodem.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththemodem,suchas:filetransferappli‐

cations(FTP),chatorinstantmessaging,aVPN(Virtual

PrivateNetwork)client,clientsoftwareforacorporateserver

application.

The ExpressCard/PC Card modem

Themodemprovidesyourcomputerwithaconnectiontothe

CDMAwirelessnetwork.

ThemodemfitsintoastandardExpressCard/34or

ExpressCard/54slotor,whenusedinthecardadapter,intoa

PC Cardslotavailableonmostnotebookanddesktop

computers.

EveryCDMAnetworkoperatesononeofthreeradio

frequencybands.Asadual‐bandproduct,themodem

operatesontwoofthesebands(seepage 38),providingawide

coveragearea.

The modem drivers and enabling

software

Themodemdriversandenablingsoftware(Watcher)monitor

andmanageyourwirelessconnections.

YourmodemusestheSierraWirelessTRU‐Installfeature—the

driversandsoftwareareinstalledwhenyouinsertthemodem

intoyourcomputer.

Thedevicedriversoftwareenablesthemodemtoworkwith

yourcomputer’soperatingsystem.

UsingtheWatchersoftware,youcanmanagethemodemand

monitoryourconnections.

Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher,use

theapplication’sonlinehelp.

AirCard 402 Modem - User Guide

14 2131145

CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

modem,youmusthaveanaccountwithaCDMAservice

provider.

Note: You can use the Lock

Modem feature to prevent others

from using your account, should

your modem be stolen.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdatatransmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessagingorlocation‐basedservices.

Eachmodemhasbeenprovisionedatthefactoryforusewitha

particularserviceprovider.Thissetsthemodemtouse

particularradiochannelsandenablesservicesspecificforthat

provider.

Theprocessofsettingupyouraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationofthemodem.

Theproceduretoconfigure(activate)yourmodemiscovered

in“Activation”onpage 25.

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbythemodemthroughoutNorthAmericaand

partsofLatinAmerica,Asia,andNewZealand.However,

eachserviceprovideroperatesanetworkthatcoversalimited

geographicalareawithintheoverallCDMAcoveragearea.

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideofthe

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceproviderthathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Introducing the AirCard 402 modem

Document 2131145. Rev 1.0 Feb.09 15

Care and maintenance of your

modem

Aswithanyelectronicdevice,themodemmustbehandled

withcaretoensurereliableoperation.Followtheseguidelines

inusingandstoringthemodem:

•Donotapplyadhesivelabelstothemodemorcard

adapter.Thismaycausethemodemorcardadapterto

becomejammedinsidethecardslot.

•ThemodemshouldfiteasilyintoyourExpressCard/

PC Cardslot.Forcingthemodemintoaslotmaydamage

connectorpins.

•Wheninsertingorremovingthemodem,alwaysgripitby

thesidesratherthanthetop(seethedrawingsonpage 23).

•Protectthecardfromliquids,dust,andexcessiveheat.

•Whennotinstalledinyourcomputer,storethemodemin

itscarrycase

AirCard 402 Modem - User Guide

16 2131145

Document 2131145. Rev 1.0 Feb.09 17

2: Getting Started

•The AirCard 402

software

•Account activation and

configuration

Beforeyoucanbeginusingthemodem,youmust:

1. Insertthemodem,toinstalltheenablingsoftwareand

drivers.

2. Activateanaccountandconfigurethemodemtouseyour

account(unlessthemodemhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The AirCard 402 software

Themodemcomeswiththefollowingsoftware:

•Watcherapplicationthatyouusetomanagethemodem

andmonitoryourconnectionsonyourcomputer

•Thedriversoftwarethatprovidestheinterfacebetween

themodemandyourWindowsoperatingsystem

Detailedinstructionsforinstallingthemodemanditssoftware

areprovidedin“Installation”onpage 19.

Account activation and

configuration

Tousethemodem,youmusthaveanaccountwithaCDMA

serviceprovider.Theprocessofsettingupanaccountiscalled

activation.

Ifyoupurchasedthemodemdirectlyfromaserviceprovider,

youmayalreadyhaveanaccount;yourmodemmaybepre‐

activated.

Otherwise,runtheWatchersoftwareandtheActivation

Wizard,whichguidesyouthroughtheactivationandconfigu‐

rationprocess.(Dependingonyourconfiguration,thesoftware

andtheactivationproceduremaystartautomatically.)

Configuringthemodeminvolvessettingthephonenumber

assignedbyyourserviceproviderandmayinvolveentering

othernetworkparametersandsettingssuchasausername

andpasswordtoaccessservices.

AirCard 402 Modem - User Guide

18 2131145

Yourserviceprovidermayneedtoknow:

•Thebillinginformationtousetocollectpaymentforyour

networkusage.

•TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourmodemduringthe

manufacturingprocess.(TheESNorMEIDisprintedona

labelonthemodemandcanbedisplayedinthesoftware.)

Thisnumberisusedtohelpauthenticateyouraccount

whenyouconnectforservice.

Yourequirefromyourserviceprovider:

•Anactivationcodethatgivesyouaccesstoconfigurethe

account.

•Aphonenumberforyourmodem.

•Additionalinformationspecifictoyourserviceprovider

suchas:

·AuserID(username)andpasswordtoauthenticateyour

networkconnection.

·ASID(SystemIDentifier)thatidentifiesyourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2131145. Rev 1.0 Feb.09 19

3: Installation

•System requirements

• Installing the modem

and software

•Removing the modem

•Attaching an external

antenna

Thischapterguidesyouthroughthestepsnecessarytoinstall

themodemonanotebookordesktopcomputer.

Thebasicstepsare:

1. InsertthemodemintotheExpressCard/PC Cardslotto

installthemodemdriversandsoftware.

2. Ifthemodemhasnotbeenpre‐activated,usethe

ActivationWizardtoconfigurethemodem(asdescribed

in“Activation”onpage 25).

Beforeyoubegintheinstallationprocess,ensureyour

computermeetstherequirementsdescribedbelow.

System requirements

Themodemissupportedonnotebookanddesktopcomputers

running:

•WindowsVista

•Windows XP(HomeandProfessionalversions)with

ServicePack 2orlater

•Windows2000withServicePack4andUpdateRollup1

Toinstallthemodem,yourequireoneofthefollowingslots:

•ExpressCard/34

•ExpressCard/54

•TypeIIPC Cardslot.

Installing the modem and

software

Note: If you’re running Windows XP, you may require administrative

privileges, depending on the Windows XP installation.

If you’re running Windows Vista or Windows 2000, you must be

logged in with administrative privileges to install the modem software.

If you’re running Windows 2000, your computer might be restarted, as

part of the installation process; save any open documents.

AirCard 402 Modem - User Guide

20 2131145

ToinstallWatcherandthemodemdrivers:

1. IfyourcomputerhasaWiFiorBluetoothadapter,turnit

off.(Forinstructions,seetheuserguideoronlineHelpof

yourcomputer).

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

2. IfyourcomputerhasaPCCardslot,gripbothsidesofthe

cardadapterandinsertthemodemandcardadapterinto

yourcomputer(modemlabelfacingup);proceedtostep6

onpage 21.

IfyourcomputerhasanExpressCardslot,removethe

modemfromthecardadapter,asdescribedbelow.

3. Slideandholdthelockingtabintheindicateddirection.

Installation

Document 2131145. Rev 1.0 Feb.09 21

4. Holdingthelockingtab,useyourotherhandtofreethe

modemfromthecardadapter.

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

5. Grippingbothsidesofthemodem,insertitintoyour

computer(modemlabelfacingup).

6. IftheTRU‐Installwindowisnotdisplayed,inWindows

Explorerbrowsetotheentry(underMy

Computer),thenbrowsetotheWinfolderandrunSetup.exe;

alternatively,ifyou’rerunningWindowsVistaandthe

AutoPlaywindowisdisplayed,clickRun setup.exe.

7. IntheTRU‐Installwindow,clickOK.

8. Inthe“WelcometotheInstallShieldWizard”window,

selectInstalltolaunchtheInstallShield®Wizard.

AirCard 402 Modem - User Guide

22 2131145

9. IftheOpen With...windowappears,canceltheinstallation

(yourcomputerismissingsomefilesrequiredforthe

installation).SearchforInstmsiw.exe(ifyou’rerunning

Windows2000)amongthedownloadsat

www.microsoft.com.Installthefileonyourcomputer,

removethemodemfromyourcomputer,thenrerunthe

installation.

10. IftheIkernel Application Errorwindowappears:

a)Canceltheinstallation.

b)Downloadthefile:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c)Installthefileonyourcomputer,removethemodem

fromyourcomputer(seepage 23),thenrerunthe

installation.

11. UsetheNextandBackbuttonstonavigatethroughthe

wizardnotingthefollowing:

·Toproceedwiththeinstallation,youmustclickI accept

the terms in the license agreement toindicateyouraccep‐

tanceofthetermsofthelicenseagreement.

Windowsdetectsthemodemandinstallsthedriversforit.

Thismaytakeafewminutes.Oncecompleted,thesystem

traymaydisplaythemessage“Yourdevicesarereadyto

use“or“Yournewhardwareisinstalledandreadytouse”:

12. Ifyouarepromptedtorestartyourcomputer:

a)Saveanyopendocuments.

b)Selecttheoptiontorestartyourcomputer.

c)WaituntilyourcomputerrestartsandWindowsisready.

13. Whenyouarenotifiedthattheinstallationiscomplete,

clickFinish.

14. IfWatcherhasnotstartedautomatically,startit:double‐

clicktheWatchericononyourdesktop.

15. Proceedtoconfigurethemodemtouseyouraccount(ifit

wasnotpre‐activated).See“Activation”onpage 25.

Installation

Document 2131145. Rev 1.0 Feb.09 23

Removing the modem

Toremovethemodem:

1. CloseWatcherifitisopen.

2. Ifyou’rerunningWindows 2000,clicktheUnplugorEject

Hardwareicon inthesystemtray,andclicktheentry

forNEC PCI to USB Open Host Controller orStandard

Enhanced PCI to USB Host Controller.Ifadialogboxappears

notifyingyouthatitissafetoremovethedevice,clickOK.

3. Usetheejector(locatedonyourcomputer,nexttothe

ExpressCard/PC Cardslot)toremovethemodemfromthe

slot.Pullthemodemoutoftheslotbygrippingbothsides

ofthemodemandpullingthemodemstraightout.

Attaching an external antenna

Youcanimprovethesignalstrengthbyattachinganexternal

antennawithaTS9connector(soldseparately).Therecom‐

mendedantennaisthe6‐bandbladeantennawithTS9

connector,availablefromwww.sierrawireless.com(partnumber

6000342).

Caution: Use of other antennas may violate FCC requirements.

Toattachtheexternalantenna:

1. Ifthemodemisinsertedinyourcomputer,removeit.

2. Gentlyflipopenthetabonthesideofthemodem.

3. Holdtheantennacablebytheconnector(end)part,and

carefullyinserttheconnectorpartofthecableintothe

correspondingconnectoronthemodem.

4. Reinsertthemodemintoyourcomputer.

Correct Incorrect

AirCard 402 Modem - User Guide

24 2131145

Document 2131145. Rev 1.0 Feb.09 25

4: Activation

•Account configuration

procedures Account configuration

procedures

Thefinalsteptomakingthemodemoperationalisconfiguring

ittouseyourCDMAserviceprovideraccount.Theprocessof

activationconfiguresyourmodemwiththerequiredaccount

parameters(phonenumber,username,password,andsoon).

Ifyoupurchasedapre‐activatedmodem,thisstepisnot

necessary.Oncetheapplicationsoftwareanddriversare

installed,themodemisreadyforuse.Proceedto“Watcher

Basics”onpage 27.

Otherwise,youmusteitherallowusetheActivationWizardto

activateandconfigureyouraccount.

Activation Wizard

TheActivationWizardwalksyouthroughtheprocessof

configuringanaccount.Theprocessandoptionsvarybasedon

theserviceprovider.

Thissectionisaguideonly.ConsulttheQuickStartGuide,and

followthedirectionsonscreenandinstructionsgivenbyyour

serviceproviderrepresentative.

Ifyourmodemdoesnothaveanactivatedaccount,and

Watcherhasstartedautomatically,thentheActivationWizard

shouldstartautomatically.Ifthisdoesnothappen:

1. EnsureWatcherisrunning.Ifitisnot,double‐clickthe

Watchericononyourdesktop.

2. StarttheActivationWizard:selectTools > Activation Wizard.

3. IftheAutomated Activationoptionisnotavailable,select

Manual Activationandgoto“Manualactivation”onpage 26.

4. SelecttheAutomated Activationoption.

TheactivationprogressisdisplayedintheActivationWiz‐

ardwindow.Iftheprocessissuccessful,thewindowdis‐

plays“Activation successful”.

AirCard 402 Modem - User Guide

26 2131145

Note: If the window does not display “Activation successful”, retry the

process. If the process continues to fail, use manual activation (below)

or contact your service provider.

Atthispointyourmodemisreadytouse.

Proceedto“WatcherBasics”onpage 27.

Manual activation

Manualactivationinvolvesphoningyourserviceprovider,

exchanginginformation,andenteringyouraccountinfor‐

mationintotheappropriatefieldsinthewizard.(Tousethis

method,yourequireaphone.)

UsetheNextandBackbuttonstonavigatethroughthewizard,

notingthefollowing:

•Prepareyourbillinginformation,beforeyouphonethe

serviceproviderorproceedtothenextwindow.

•Contactyourserviceprovider.Informyourservice

providerthatyouareactivatingaSierraWirelesswireless

device.Therepresentativewillrequestyour

ESN (ElectronicSerialNumber)orMEID.Thisisdisplayed

intheActivationWizard(andisprintedonthemodem

boxandonthelabelonthebackofthemodem).

•Aspromptedbythewizard,entertheinformation

providedbytheservicerepresentative.

•SelectFinishinthefinalwindowofthewizard.

OncompletionoftheActivationWizard,themodemisready

foruse.Proceedto“WatcherBasics”onpage 27.

Document 2131145. Rev 1.0 Feb.09 27

5: Watcher Basics

• Starting and closing

Watcher

• Components of the

Watcher Window

• Interpreting icons

• GPS Monitor window

• Online Help

• Warranty

• Troubleshooting Watcheristheapplicationthatallowsyoutomanageand

monitortheconnectionbetweenthemodemandtheCDMA

network.YouuseWatcherto:

•Determineyoursignalstrength,roamingstatus,3Ghigh‐

speeddataavailability,andothernetworkconnection

parameters

•Initiateandenddatacalls

•Uselocation‐basedservices(subjecttofeatureavailability)

•Viewcallstatistics

•ReceiveandsendSMSmessages

•Customizefeaturesandoptions

DependingonWatchersettings,youmaybeabletoconnectto

theCDMAnetworkwithoutstartingWatcher—simplyby

launchingwhateverapplicationyouwanttouse(suchasyour

webbrowserore‐mailapplication);fordetails,seetheonline

helptopic“Autoconnectbehaviour”.However,Watcherand

itsiconinthesystemtraywon’tbeavailableforyoutomonitor

thestatusoftheconnection.Location‐basedservicesalsowon’t

beavailable.

Starting and closing Watcher

DependingonyoursettingsintheOptionswindow,Watcher

maylaunchautomaticallyanytimeyouinsertthemodem.You

canalsolaunchWatcherby:

•Double‐clickingtheWatchericon onyourdesktop

•Selecting:

InWindowsVistaorWindows XP:Start > All Programs >

Sierra Wireless > Watcher > Watcher;

InWindows2000:Start > Programs > Sierra Wireless >

Watcher > Watcher.

AirCard 402 Modem - User Guide

28 2131145

ThestandardWindowscontrolbuttonsintheupperright

cornerofthewindowareusedtominimizeorcloseWatcher.

Whenminimized,Watcherdoesnotappearasataskbar

button.Instead,aniconisshowninthesystemtray,usuallyat

therightendofthetaskbar.(See“Minimizedicons”on

page 32.)

Components of the Watcher

window

Thewindowhasthreeareasthatdisplaymessagesandicons:

theConnectionStatusArea(page 30),CallStatusArea

(page 31),andIndicatorArea(page 32).Theseareasareshown

inFigure 5‐1thatfollows.

Amenubarislocatedontheupperleftsideofthewindow.

Windowscontrolbuttonsareinthetoprightcorner.

Figure 5-1: Watcher window

Foradetaileddescriptionofeachoptioninthemenus,seethe

onlinehelp.

Toggle Full/Compact button

Close buttonMinimize button

Menu bar

Connection Status Area

Call Status Area

Indicator area button

Disconnect

Connect/

Watcher Basics

Document 2131145. Rev 1.0 Feb.09 29

Window controls

•TheMinimizebuttonclosestheWatcherwindowbutleaves

theapplicationrunning.WhenWatcherisminimized,you

canusetheWatchericoninthesystemtraytodetermine

themodemstatus.(See“Minimizedicons”onpage 32.)

ThisiconreplacesataskbarbuttonforWatcher.

Onceminimized,youcanredisplaytheWatcherwindow

bydoingoneofthefollowing:

·ClickingtheWatchericoninthesystemtray

·Double‐clickingtheWatcherdesktopshortcut

·LaunchingWatcherfromtheStartmenu.

•TheToggle Full/Compactbuttonisusedtoswitch

betweenthefullWatcherwindowandthecompactview:

Thecompactviewallowsyoutoseeconnectionstatusand

indicatorswhileusinglessspaceonthedesktop.Ifyou

right‐clickthecompactview,amenuisdisplayed.From

thismenuyoucanopensomeoftheotherWatcherwin‐

dowsorestablish/endadataconnection.

Toreturntofullview,clicktheviewtogglebuttoninthe

topright.

•TheClosebuttonisusedtoexitWatcher.

Docking

YoucansettheWatcherwindowto“jump”totheedgeofyour

screenwhenyoumovethewindowclosetoanedge.Thislets

youeasilypositionWatcherinacornerofthescreen.

•SelectView > Docking

Always On Top

YoucansetWatchertoalwaysdisplayinfrontofother

windows.Thisallowsyoutomonitorconnectionstatuswhile

usinganothermaximizedapplication,suchasyourweb

browser.

•SelectView > Always On Top

AirCard 402 Modem - User Guide

30 2131145

Interpreting icons

Watchermakesextensiveuseoficonstoindicatestatusand

events.Thevariousiconsaredescribedinthefollowing

sectionsonthedisplayareasofWatcher.

Connection Status Area

TheConnectionStatusAreausestheiconsshowninthe

followingtable.

Table 5-1: Connection Status Area icons

Icon Meaning

Modem not detected.

You may be able to resolve this by doing one of the

following:

- Unlocking the modem (Tools > Unlock Modem)

- Powering the modem on (Tools > Turn Radio On)

- Ejecting the modem and re-inserting it

If this icon is still displayed, restart your computer.

The Signal Strength indicator uses bars to show the

intensity of the radio signal. The number of bars

increases as signal strength increases, to a maximum

of five bars.

When the bars are dimmed and the antenna icon is

crossed out, no connection is possible for one of these

reasons:

•You are outside the CDMA network coverage area

•The signal strength is too weak

•A network or account problem is preventing the

modem from obtaining service

1xEV-DO Rev. A icon.

1xEV-DO Rev. 0 icon.

1X icon.

When only the letters are displayed, you have acquired

service, but have not established a data connection.

When the indicator has a gray background, the network

connection is dormant. (You are connected, but there is

currently no traffic.)

When the indicator has a darker background, you have

a data connection on the wireless service.

Watcher Basics

Document 2131145. Rev 1.0 Feb.09 31

Call Status Area

TheCallStatusAreadisplaysmessagesrelatedtothestatusor

progressofaconnection.

Whereadurationtimerisshown,timingbeginswhenthecall

isinitiated—notfromthetimethecallisfullyconnected.This

isameasureofthetimethemodemhasbeenusingtheradio

channel(awirelessnetworkresource).

“Click this display to exit PowerSave mode”indicatesthatthe

modemcouldnotfindasystemwithina15 minuteinterval.To

conservepower,themodemreduceschannelscanningtoonce

everythreeminutes.ToforcethemodemoutofPowerSave

mode,clickintheCallStatusArea.Themodemperformsa

channelscanand,ifnonetworkisdetected,returnsto

PowerSavemode.

The Roaming Status indicator shows whether you are

roaming onto the network of a service provider other

than your own.

When the indicator is off (gray), you are within the local

coverage area of your service provider. When the

indicator is on (solid black), you are roaming.

Your coverage area and account charges depend upon

your service provider and the type of account you

have.

There may be surcharges for roaming service.

If there is no roaming agreement between your service

provider and the local carrier, you may be unable to

establish data connections and use other features.

Location-based services may not be available

(depending on the settings of your device, the

mechanism that the network and your device use to

obtain location information, and other factors).

Table 5-1: Connection Status Area icons (continued)

Icon Meaning

AirCard 402 Modem - User Guide

32 2131145

Indicator area

TheIndicatorareadisplaysaniconthatnotifiesyouwhenyou

receiveSMSmessages,andaniconthatreflectstheGPSstatus

(subjecttofeatureavailability;networkoperatordependent).

Minimized icons

WatcherdisplaysaniconintheWindowssystemtray(which

isusuallylocatedinthelowerrightcornerofyourscreen).The

systemtrayiconindicatesyourconnectionstatusornotifies

youwhenyouhaveSMSmessages.

Table 5-2: Indicator Area icons

Icon Meaning

The SMS message indicator shows whether you have

unread messages. A blinking icon indicates that there are

one or more urgent or important unread messages.

To display the SMS Express window (in which the

messages are displayed), select Tools > SMS Express or

double-click the icon.

If you position the mouse pointer over the GPS icon, the

ToolTip shows the GPS status (on or off).

Double-click the icon to open the GPS Monitor window

(page 33).

(Network operator dependent; this icon may not be

displayed.)

Table 5-3: System tray icons

Icon Meaning

Watcher cannot detect the modem. Ensure that the

modem is powered on, not locked, and properly

connected to your computer.

You are in service on the network but have no active data

connection.

The number of red bars indicates the signal strength.

You have an active data connection.

The number of green bars indicates the signal strength.

You have a new SMS message.

Watcher Basics

Document 2131145. Rev 1.0 Feb.09 33

Onlyoneiconcanbedisplayedatatime.Thepriorityoficons,

fromhighesttolowest,is:

•Nomodemdetected

•SMSmessage(s)

•Activeorinactiveconnection.

Forexample,ifyouhaveunreadSMSmessages,andthen

establishadataconnection,theiconstilldisplaysasanunread

SMSmessage.

GPS Monitor window

TheGPSMonitorwindowreportsGPSdatafromyour

modem.

Themodemmusthaveafixonatleastfoursatellitestoreport

latitude,longitude,altitude,velocityandheading.(Thestatus

baratthebottomoftheGPSMonitorwindowindicateshow

manysatellitesarebeingtracked.)

ToopentheGPSMonitorwindow:

1. InWatcher,selectTools > Display GPS.

‐or‐

Double‐clicktheGPSiconinthemainWatcher

window(networkoperatordependent;thisiconmaynot

beavailable).

TheGPSMonitorwindowreports:

•LongitudeandLatitude—yourcoordinatesindegrees,

minutes,andseconds.

•Direction—yourdirectionindegreesfromtruenorth(0),

increasingclockwise.

•Speed—calculatedbasedonyourcurrentlatitudeand

longitudeandthelastreading(onesecondprevious).This

iseitherinkilometersperhourormilesperhour,

dependingonyourchosenoption.

•Altitude—youraltituderelativetomeansealevel,in

eitherfeetormeters,dependingonyourchosenoption.

•HEPE—HorizontalEstimatedPositionError.Reflects

accuracy(horizontal/verticalprecision).

AirCard 402 Modem - User Guide

34 2131145

•GPSport—portusedforGPSactivity.

•Updated—date/timethattheGPSvalueswerelast

acquired.ThedisplayformatisbasedonyourControl

PanelsettingsinWindows.

FromtheGPSMonitorwindowyoucan:

•Determinethenumberofsatellitesbeingtracked

•Getyourcurrentlocation

•Viewamapofyourcurrentlocation

•Start/stopatrackingsession

•ConfigureGPSsettings

FordetailedinformationonusingGPSandconfiguringthe

settings,seetheonlineHelpofGPSMonitor.

Online Help

TheWatcherandGPSMonitorapplicationsincludeextensive

onlinehelptoprovideoperatinghintsandstep‐by‐step

instructionsforgettingthemostfromyourmodem.

Youcanaccessonlinehelpinseveralways:

•Press<F1>inanywindow.

•UseWindowsExplorertonavigatetoProgram Files >

Sierra Wireless Inc > Watcher > Help,anddouble‐click

Watcher_ENU.chm(forWatcherhelp)orGPS_ENU.chm (for

GPSMonitorhelp).

Thehelpfileshaveatableofcontents,anindex,andsearch

capabilities.

Warranty

YoucanaccessaPDFofthewarranty,in:

•WindowsVistaorWindowsXP:Start > All Programs >

Sierra Wireless > Watcher

•Windows2000:Start > Programs > Sierra Wireless > Watcher

Watcher Basics

Document 2131145. Rev 1.0 Feb.09 35

Troubleshooting

Theonlinehelpincludesdescriptionsofmostcommonerror

messages.LookinthetableofcontentsunderTroubleshooting.

Forhelpwithotherproblems:

•ConsulttheSierraWirelesswebsiteat

www.sierrawireless.com,whereyouwillfindanextensive

knowledgebasethatcanbesearchedtoaddressmost

problems.

•Contactyourserviceprovider.

AirCard 402 Modem - User Guide

36 2131145

Document 2131145. Rev 1.0 Feb.09 37

6: Technical Specifications

•LED operation

•Radio frequency and

electrical

specifications

•Environmental

specifications

ThischapterdescribesthefunctionoftheLEDs,andprovides

technicalproductdataforthemodem.

LED operation

ThemodemhastwoLEDlights.TheLEDsoperateasfollows:

Table 6-1: LED operation

LED State Indicates

Off The modem has no power, or the LED has been

disabled through the software.

Check whether any of the following apply:

•You have powered off the modem.

•The modem is not completely inserted into the

ExpressCard/PC Card slot.

•The computer is in suspend mode, which powers

down the modem.

•You have set Disable LED (under Tools >

Options > General) to “Yes” (subject to feature

availability).

Blue, not

blinking The modem has power and is working properly.

Blue,

blinking The modem’s firmware is being updated. Do not

remove the modem.

AirCard 402 Modem - User Guide

38 2131145

Radio frequency and electrical

specifications

Amber,

blinking The modem is searching for service.

If this LED state persists:

•Ensure the modem is properly connected to your

computer.

•If you are inside a building or near a structure

that may be blocking the signal, change the

position or location of your computer.

•You may be able to improve the signal strength

by attaching an external antenna (page 23).

•Ensure you are within the CDMA network

coverage area. For coverage information,

contact your service provider.

•Check with your service provider—a network or

account problem may be preventing the wireless

device from obtaining service.

Amber, not

blinking An error has occurred. Remove the modem (page 23)

and reinsert it.

Off No service is available.

See the suggestions for “Amber, blinking” on

page 38.

Amber,

blinking 1X coverage is detected. Ready to connect to the

network (click Connect).

Amber, not

blinking The modem is connected to the 1X network, and can

send or receive data.

Blue,

blinking 1x-EVDO coverage (Rev. 0 or Rev. A) is detected.

Ready to connect to the network (click Connect).

Blue, not

blinking The modem is connected to the 1x-EVDO network,

and can send or receive data.

Table 6-1: LED operation (continued)

LED State Indicates

Table 6-2: Radio frequency and electrical

specifications

Approvals Compliant with:

IS-2000 Release 1.0 (CDMA 1X)

IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866,

IS-878, IS-890, CDMA Development Group

FCC

Industry Canada

Voltage +3.3 Vdc from ExpressCard or PC Card slot

Technical Specifications

Document 2131145. Rev 1.0 Feb.09 39

Environmental specifications

Current Maximum: 1300 A

Typical data call current (talk mode):

350 mA (1X)

430 mA (1xEV-DO)

Standby: 100 mA (1xEV-DO/IS2000 hybrid

mode)

Transmitter

power 250 mW (+24 dBm) average

Transmit PCS: 1850 to 1909.95 MHz

Cellular: 824.04 to 848.97 MHz

Receive PCS: 1930 to 1989.95 MHz

Cellular: 869.04 to 893.97 MHz

GPS: 1575.42 MHz

Channel

spacing 1.25 MHz

Frequency

stability ±150 Hz

Table 6-3: Environmental specifications

Operating

temperature -20 to +55°C (ambient, outside PCMCIA

enclosure)

Storage

temperature -40 to +85°C

Humidity 95%, non-condensing

Vibration Random vibration, 10 to 1000 Hz, nominal 6G

RMS in each of 3 mutually perpendicular axes.

Test duration of 60 minutes for each axis, for a

total test time of 3 hours (non-operating).

Drop 1 m on concrete on each of 6 faces, 2 times

Table 6-2: Radio frequency and electrical

specifications (continued)

AirCard 402 Modem - User Guide

40 2131145

Document 2131145. Rev 1.0 Feb.09 41

7: Regulatory Information

•Important safety/

compliance

information

•Information pertaining

to OEM customers Important safety/compliance

information

ThedesignoftheAirCard 402modemcomplieswithU.S.

FederalCommunicationsCommission(FCC)andIndustry

Canada(IC)guidelinesrespectingsafetylevelsofradio

frequency(RF)exposureforportabledevices,whichinturn

areconsistentwiththefollowingsafetystandardspreviously

setbyCanadian,U.S.andinternationalstandardsbodies:

•ANSI/IEEEC95.1‐1999,IEEEStandardforSafetyLevelswith

RespecttoHumanExposuretoRadioFrequencyElectromag‐

neticFields,3kHzto300GHz

•NationalCouncilonRadiationProtectionandMeasure‐

ments(NCRP)Report86,‐1986,BiologicalEffectsand

ExposureCriteriaforRadioFrequencyElectromagneticFields

•HealthCanada,SafetyCode6,1999,LimitsofHuman

ExposuretoRadiofrequencyElectromagneticFieldsinthe

FrequencyRangefrom3kHzto300GHz

•InternationalCommissiononNon‐IonisingRadiation

Protection(ICNIRP)1998,Guidelinesforlimitingexposureto

time‐varyingelectric,magnetic,andelectromagneticfields(up

to300GHz)

FCC ID:N7NAC402.

CAUTION:TheAirCard 402modemmustbe1.2 cmormore

fromusersduringoperation,tosatisfyFCCRFexposure

requirements.ItisrecommendedtousetheAirCard 402

modeminaPCCardslotwheneverpossible.Ifthelaptop

computerhastwoslots,itisrecommendedtousetheupper

slotforoptimummodemperformance.WhentheAirCard 402

modemisinsertedintothelaptopcomputerduringlapheld

usage,itisrecommendedthattheantennaportionofthe

AirCard 402modembemovedawayfromthelegtoensurethe

maximumdatarateisavailabletotheuser.TheAirCard 402

modemhasbeentestedforcompliancewithFCC/ICRF

exposurelimitsinthelaptopcomputer(s)configurationswith

thesideloadingExpressCardorPCCardslotandcanbeused

inlaptopcomputerswithsubstantiallysimilarphysicaldimen‐

sions,construction,andelectricalandRFcharacteristics.This

modemmustnotbeusedwithanyotherantennaortrans‐

AirCard 402 Modem - User Guide

42 2131145

mitterthathasnotbeenapprovedtooperateinconjunction

withthismodem.Note:Thismodemmustnotbeusedinany

unapprovedconfigurations.Fordetails,contactSierra

Wireless.

Useofthisdeviceinanyotherconfigurationmayexceedthe

FCCRFExposurecompliancelimit.Note:Ifthismodemis

intendedforuseinanyotherportabledevice,youarerespon‐

sibleforseparateapprovaltosatisfytheSARrequirementsof

Part2.1093ofFCCrules.

WARNING (EMI) - United States FCC Information‐Thisequipment

hasbeentestedandfoundtocomplywiththelimitsfora

Class Bcomputingdeviceperipheral,pursuanttoPart15of

theFCCrules.Theselimitsaredesignedtoprovidereasonable

protectionagainstharmfulinterferenceinaresidentialinstal‐

lation.

Thisequipmentgenerates,uses,andcanradiateradio

frequencyenergyand,ifnotinstalledandusedinaccordance

withtheinstructions,maycauseharmfulinterferencetoradio

communications.However,thereisnoguaranteethatinter‐

ferencewillnotoccurinaparticularinstallation.

Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningthe

equipmentoffandon,theuserisencouragedtotrytocorrect

theinterferencebyoneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentand

receiver.

•Connecttheequipmentintoanoutletonacircuitdifferent

fromthattowhichthereceiverisconnected.

•Consultthedealeroranexperiencedradio/TVtechnician

forhelp.

ThisdevicecomplieswithPart15oftheFCCRules.Operation

issubjecttotheconditionthatthisdevicedoesnotcause

harmfulinterference.

CAUTION:Anychangesormodificationsnotexpressly

approvedbySierraWirelesscouldvoidtheuser’sauthorityto

operatetheequipment.

WARNING (EMI) - Canada‐Thisdigitalapparatusdoesnot

exceedtheClassBlimitsforradionoiseemissionsfromdigital

apparatusassetoutintheinterferencecausingequipment

standardentitledʺDigitalApparatusʺ,ICES‐003ofthe

DepartmentofCommunications.

Regulatory Information

Document 2131145. Rev 1.0 Feb.09 43

Cetappareilnumériquerespecteleslimitesdebruitsradioélec‐

triquesapplicablesauxappareilsnumériquesdeClasseB

prescritesdanslanormesurlematérielbrouilleur:ʺAppareils

Numériquesʺ,NMB‐003édictéeparleministredesCommuni‐

cations.

IfyouhavepurchasedthisproductunderaUnitedStates

Governmentcontract,itshallbesubjecttorestrictionsasset

forthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitions

Regulations(DFARs)Section252.227‐7013forDepartmentof

Defensecontracts,andassetforthinFederalAcquisitions

Regulations(FARs)Section52.227‐19forcivilianagency

contractsoranysuccessorregulations.Iffurthergovernment

regulationsapply,itisyourresponsibilitytoensure

compliancewithsuchregulations.

Information pertaining to OEM customers

TheAirCard 402modemhasbeengrantedmodularapproval

formobileapplications.IntegratorsmayusetheAirCard 402

modemintheirfinalproductswithoutadditionalFCC/IC

certificationiftheymeetthefollowingconditions.Otherwise,

additionalFCC/ICapprovalsmustbeobtained.

1. Atleast20cmseparationdistancebetweentheantenna

andtheuser’sbodymustbemaintainedatalltimes.

2. TocomplywithFCC/ICregulationslimitingboth

maximumRFoutputpowerandhumanexposuretoRF

radiation,themaximumantennagainmustnotexceed

5.2 dBiintheCellularbandand3.75 dBiinthePCSband.

3. TheAirCard 402modemanditsantennamustnotbe

colocatedwithanyothertransmitterorantennawithina

hostdevice.

4. Alabelmustbeaffixedtotheoutsideoftheendproduct

intowhichtheAirCard 402modemisembedded,witha

statementsimilartothefollowing:

ThisdevicecontainsTXFCCID:N7NAC402.

ThisequipmentcontainsequipmentcertifiedunderIC:

2417C-AC402.

5. Ausermanualwiththeendproductmustclearlyindicate

theoperatingrequirementsandconditionsthatmustbe

observedtoensurecompliancewithcurrentFCC/ICRF

exposureguidelines.

6. TheendproductwithanembeddedAirCard 402modem

mustpasstheunintentionalemissiontestingandproperly

authorizedperFCCPart15requirements.

AirCard 402 Modem - User Guide

44 2131145

Note: If this modem is intended for use in a portable device, you are

responsible for separate approval to satisfy the SAR requirements of

FCC Part 2.1093 and IC RSS-102.

Document 2131145. Rev 1.0 Feb.09 45

Appendix A: Glossary

1X OneTimesRadioTransmissionTechnology(theʺonetimesʺ

referstothefrequencyspectrum).SupportsInternet

connectionswithdataratesupto153 Kbps.Actualspeed

dependsonthenetworkconditions.Compareto1x‐EVDO.

1x-EVDO Ahigh‐speedstandardforcellularpacketdatacommunica‐

tions.

Rev.AsupportsInternetconnectionswithdataratesupto

3.1 Mbps(downlinkfromthenetwork)and1.8 Mbps(uplink

tothenetwork).

Rev.0supportsInternetconnectionswithdataratesupto

2.4 Mbps(downlinkfromthenetwork)and153 Kbps(uplink

tothenetwork).

Averagedataratesare:forRev.A:450–800 Kbps(downlink

fromthenetwork)and300–400 Kbps(uplinktothenetwork);

forRev.0:400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).

Actualspeeddependsonthenetworkconditions.Compareto

1X.

bps bitspersecond—Theactualdataspeedoverthetransmission

medium.

CDMA CodeDivisionMultipleAccess—Awidebandspreadspectrum

techniqueusedindigitalcellular,personalcommunications

services,andotherwirelessnetworks.Widechannels

(1.25 MHz)areobtainedthroughspreadspectrumtransmis‐

sions,thusallowingmanyactiveuserstosharethesame

channel.Eachuserisassignedauniquedigitalcode,which

differentiatestheindividualconversationsonthesame

channel.

CDMA 1X Alsoknownas1X,thisisahigh‐speedstandardforCDMA

cellularcommunications.

dormant ThepacketdataconnectionhasthelogicalPPPsessionleft

openwhiletheunderlyingphysicallink(theradiochannel)is

released.Whentrafficistoresume,aradiochannelis

re‐acquiredandtheoriginalPPPsessionresumes.

ESN ElectronicSerialNumber—Theuniquefirst‐generationserial

numberassignedtothemodemforcellularnetworkuse.

ComparetoMEID.

ExpressCard™ Add‐inmemoryandcommunicationscardsforportable

computers.ExpressCardisatrademarkofthePCMCIA.

AirCard 402 Modem - User Guide

46 2131145

FCC FederalCommunicationsCommission—TheU.S.federal

agencythatisresponsibleforinterstateandforeigncommuni‐

cations.TheFCCregulatescommercialandprivateradio

spectrummanagement,setsratesforcommunicationsservices,

determinesstandardsforequipment,andcontrolsbroadcast

licensing.Consultwww.fcc.gov.

firmware SoftwarestoredinROMorEEPROM;essentialprogramsthat

remainevenwhenthesystemisturnedoff.Firmwareiseasier

tochangethanhardwarebutmorepermanentthansoftware

storedondisk.

GPS GlobalPositioningSystem—Asystemthatusesaseriesof24

geosynchronoussatellitestoprovidenavigationaldata.

host •Acomputerthatusesamodemorasimilardeviceto

answeracallingcomputer.

•Asourceordestinationinthecommunicationnetwork.

•Acomputerthatcontainsdataorfilestobeaccessedby

clientcomputers.Alsoknownasaserver.

IS InterimStandard—Afterreceivingindustryconsensus,theTIA

forwardsthestandardtoANSIforapproval.

IS-95 ThestandardforCDMA.

Kbps Kilobitspersecond—Actually1000,not1024,asusedin

computermemorysizemeasurementsofkilobytes.

LAN LocalAreaNetwork

LED LightEmittingDiode—Asemiconductordiodethatemits

visibleorinfraredlight.

MEID MobileEquipmentIdentifier—Theuniquesecond‐generation

serialnumberassignedtothemodemforcellularnetworkuse.

ComparetoESN.

Mbps Megabitspersecond

MHz Mega‐Hertz—Onemillioncyclespersecond.

packet Ashortfixed‐lengthblockofdata,includingaheader,thatis

transmittedasaunitinacommunicationsnetwork.

PC Card™ Add‐inmemoryandcommunicationscardsforportable

computers.PC CardisatrademarkofthePCMCIA.

PCMCIA PersonalComputerMemoryCardInternationalAssociation—

TheorganizationthatstandardizesExpressCardsand

PC Cards.

PCS PersonalCommunicationsServices—Acellular

communicationinfrastructurethatusesadifferentfrequency

rangethanAMPS.

Glossary

Document 2131145. Rev 1.0 Feb.09 47

roaming Acellularsubscriberisinanareawhereserviceisobtained

fromacellularserviceproviderthatisnotthesubscriber’s

provider.

SMS Shortmessageservices—Afeaturethatallowsusersofa

wirelessdeviceonawirelessnetworktoreceiveortransmit

shortelectronicalphanumericmessages(upto160characters,

dependingontheserviceprovider).

system tray Usuallylocatedinthelowerrightcornerofyourscreen

TIA TelecommunicationsIndustryAssociation—Astandards‐

settingtradeorganization,whosemembersprovide

communicationsandinformationtechnologyproducts,

systems,distributionservicesandprofessionalservicesinthe

UnitedStatesandaroundtheworld.Consultwww.tiaonline.org.

VPN VirtualPrivateNetwork

AirCard 402 Modem - User Guide

48 2131145

Rev 1.0 Feb.09 49

Index

Numerics

description,11

icon,30

LED‐coverageisdetected,38

1x‐EVDO

description,11

icon,30

LED‐coverageisdetected,38

description,11

account

configuration,25

activation

automated,25

manual,26

altitude,33

alwaysontop,29

antenna,external,23

approvals,38

automatedactivation,25

bands,frequency,13

callstatusarea,31

careandmaintenance,15

CDMA1X

description,11

icon,30

LED‐coverageisdetected,38

CDMA1x‐EVDO

description,11

icon,30

LED‐coverageisdetected,38

CDMAnetwork

3Gservices,11

frequencybands,13

serviceproviders,14

circuitswitcheddata(CSD)

description,12

closebutton,29

compactview,29

connectionstatus

Windows(indicatorinsystemtray),32

connectionstatusarea,30

contactinformation,4

coverage

description,14

CSD(circuitswitcheddata)

description,12

currentlocation

get,34

mapof,34

data

circuitswitched‐description,12

dial‐up‐description,12

high‐speed,11

QNC,12

dial‐updata

description,12

direction,33

docking,29

dormant,30

drivers

description,13

drivinginstructions,10

droptest,39

electricalspecifications,38

ElectronicSerialNumber(ESN)

description,18

EMIwarning,42

environmentalspecifications,39

ESN(ElectronicSerialNumber)

description,18

EVDO

description,11

icon,30

LED‐coverageisdetected,38

expanded(full)view

description,28

togglebutton,29

externalantenna,23

FCC

compliance,42

ID,41

firmwareupgrades,4

frequencybands,CDMAnetwork,13

AirCard 402 Modem - User Guide

50 2131145

fullview

description,28

togglebutton,29

GPS

overview,10

GPSMonitorwindow,33

icon,32

portnumber,GPS,34

GPSMonitorwindow,33

hardware

modem,removing,23

hazards,2

help,online,34

help,troubleshooting,35

HEPE(HorizontalEstimatedPositionError),33

high‐speedpacketdata,11

HorizontalEstimatedPositionError(HEPE),33

humidity,39

icons

connectionstatus,30

coverage,30

GPS,32

indicatorarea,32

minimized,32

roaming,31

SMSmessages,32

systemtray,32

Seealsoindicators.

ID,FCC,41

ID,IndustryCanada,38

indicatorarea,32

indicators

connectionstatus,32

GPS,32

LEDlights,37

roaming,31

SMSmessages,32

Seealsoicons.

IndustryCanadaID,38

installation,19

interference,42

Internet,11

knowledgebase,35

latitude,33

LBS(locationbasedservices)

SeeGPS.

LEDlights,37

liability,limitationof,3

limitationofliability,3

locationbasedservices(LBS)

SeeGPS.

location,current

get,34

mapof,34

longitude,33

mapofyourcurrentlocation,34

MEID(MobileEquipmentIdentifier),18

messaging,text

SeeSMS.

minimizebutton,29

minimizedicons,32

MobileEquipmentIdentifier(MEID),18

noservice,38

notices,regulatory,41

numberofsatellitesbeingtracked,34

OEMcustomers,43

onlineHelp,34

operatinghints,34

operatingsystemssupported,19

operatingtemperature,39

packetdata,high‐speed,11

POI(pointsofinterest),10

pointsofinterest(POI),10

port,GPS,34

PowerSavemode,31

pre‐activation,17

QNC,12

QuickNetConnect(QNC),12

radiofrequencyspecifications,38

Index

Document 2131145. Rev 1.0 Feb.09 51

regulatoryinformation,41

requirements,system,19

roaming

definition,14

indicator,31

safety,2

salesdesk,4

satellitesbeingtracked,numberof,34

searchingforservice,38

serviceindicator,32

shorttextmessaging

SeeSMS.

signalstrength,CDMAnetwork,30

SMS

messageindicator,32

software

overview,13

installing,19

using,27

specifications

electrical,38

environmental,39

radiofrequency,38

speedoftravel,33

statusarea

callstatusarea,31

connectionstatusarea,30

indicatorarea,32

Windowssystemtray,32

storagetemperature,39

support,35

suspendmode,37

systemrequirements,19

systemtrayicons,32

taskbaricons,32

temperature,39

textmessaging

SeeSMS.

tips,operating,34

trackingsession,34

travelingspeed,33

troubleshooting,35

TRU‐Install,10

TRU‐Locate,10

SeealsoGPS.

upgrades,firmware,4

vibration,39

VirtualPrivateNetwork(VPN),9

Vista,19

VPN(VirtualPrivateNetwork),9

warning

EMI,42

warranty,34

Watchersoftware

overview,27

installing,19

using,27

Windows

systemtrayicons,32

versionssupported,19

WindowsVista,19

AirCard 402 Modem - User Guide

52 2131145

Sierra Wireless AC402 PCA, EVDO MINI-PCI EXPRESS CARD CDMA MODEM User Manual AirCard 402 User Guide for FCC

Sierra Wireless Inc. PCA, EVDO MINI-PCI EXPRESS CARD CDMA MODEM AirCard 402 User Guide for FCC

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