Sierra Wireless MC5725U Wireless USB CDMA Modem User Manual

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Table of ContentsWelcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iiSection 1: Basics of Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .11A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . .3Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61B. Getting Started With Your Sprint Mobile Broadband USB Modem . . . . . . . . .7Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8The Sprint Mobile Broadband USB Modem Software . . . . . . . . . . . . . . . . . . . . . . . 10Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Section 2: Installing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . .132A. Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162B. Inserting and Removing the Sprint Mobile Broadband USB Modem . . . . . . .19Inserting the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . 20Removing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . 202C. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Preactivated Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Non-preactivated Device: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252D. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Visiting the Sprint Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Section 3: Using the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . .293A. Your Sprint Mobile Broadband USB Modem: The Basics . . . . . . . . . . . . . . . . .31Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Starting Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Starting Sprint Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . . 33Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Location-Based Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Powering the Device On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Controlling the Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . 43Launching a Sprint Power Vision or Sprint Vision Connection . . . . . . . . . . . . . . . 45Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Uninstalling the Sprint Connection Manager Software . . . . . . . . . . . . . . . . . . . . . 543B. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55Sprint Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583C. Changing the Settings of Sprint Connection Manager . . . . . . . . . . . . . . . . . . .59Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Sprint Vision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Sprint Location Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663D. Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74About Sprint Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

3E. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76What is Sprint Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77If the connection is “always on,” am I always being billed? . . . . . . . . . . . . . . . . . . 77How fast is the connection with Sprint Connection Manager? . . . . . . . . . . . . . . 77Can I connect to a dial-up account like AOL or EarthLink? . . . . . . . . . . . . . . . . . . . 77How do I get the location-enhanced Local Search feature? . . . . . . . . . . . . . . . . . . 77Where do I find the location-enhanced Local Search feature? . . . . . . . . . . . . . . . 78How do I use the location-enhanced Local Search feature? . . . . . . . . . . . . . . . . . 78Where can I use GPS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Once I connect to the network, how do I access my corporate network through a VPN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? . . . . . . . . . . . . . . . . . . . . . 78Why won’t my laptop go into hibernation mode when using my Sprint Mobile Broadband USB Modem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793F. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Power LED Goes Off and On, and Then Stays Red . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Location-Based Services Don't Seem To Be Available . . . . . . . . . . . . . . . . . . . . . . . . 84Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Sprint Connection Manager Stops Working After Upgrading Windows . . . . . . 85Section 4: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . . .874A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 934B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Section 5: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 1015A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1045B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Subscriber Agreement/General Terms and Conditions of Services . . . . . . . . .106Section 6: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1236A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1256B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

iWelcome to SprintWe are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same.When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.This guide will familiarize you with our technology and with Sprint Connection ManagerSM software with location-enhanced Local Search and your new Sprint Mobile Broadband USB modem through simple, easy-to-follow instructions.Welcome and thank you for choosing Sprint.

iiIntroductionThis User’s Guide introduces you to Sprint service and all the features of your new wireless Sprint Mobile Broadband USB modem. It’s divided into six sections:⽧Section 1: Basics of Your Sprint Mobile Broadband USB Modem⽧Section 2: Installing the Sprint Mobile Broadband USB Modem⽧Section 3: Using the Sprint Mobile Broadband USB Modem⽧Section 4: Technical Specifications and Regulatory Information⽧Section 5: Safety Information and Terms & Conditions⽧Section 6: Glossary and IndexThroughout the guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make the most of your wireless USB modem and services.The Table of Contents and Index will help you locate specific information quickly. The Sprint Connection Manager software includes extensive online help to guide you through the steps to use each feature.You’ll get the most out of your new Sprint Mobile Broadband USB modem if you read each section of this document. However, if you’d like to get right to a specific feature, simply go to that page. Follow the instructions in that section and you’ll be ready to use your device in no time.Tip: You can view this guide online or print it to keep on hand. If you’re viewing it online, simply click a topic in the Table of Contents, a page number in the Index, or any page or section reference. The PDF automatically displays the appropriate page.

Section 1Basics of Your Sprint Mobile Broadband USB Modem

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 3Section 1AIntroducing the Sprint Mobile Broadband USB ModemIn This Section⽧Your Sprint Mobile Broadband USB Modem⽧CDMA Networks⽧Package Contents⽧About This GuideThis section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, what is included with your device, and how to use this guide to get you started.

4 Section 1A: Introducing the Sprint Mobile Broadband USB ModemYour Sprint Mobile Broadband USB ModemThe Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wireless data.This device allows you to do the following (subject to feature availability), without using a landline phone or network:䢇Connect to the Internet, VPN, and corporate networks䢇Send and receive large email messages䢇Use Location-Based Services (on Windows® only)䢇Conduct video-conferencing䢇Access streaming, real-time media䢇Play games onlineYour Sprint Mobile Broadband USB modem fits into a USB slot (available on most notebook and desktop PCs).CDMA NetworksThe Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA (Code Division Multiple Access).To use the Sprint Mobile Broadband USB modem, you need an account that gives you access to the CDMA network. Some features described in this manual may not be available with your account. For details of the services and accounts available, contact Sprint (page 27).There are CDMA networks that operate in the frequency bands supported by the Sprint Mobile Broadband USB modem throughout North America and parts of Latin America, Asia, and New Zealand. However, each service provider operates a network that covers a limited geographical area within the overall CDMA coverage area.The fee for service may be higher when you are roaming (connecting to a network other than Sprint).Sprint has “roaming” agreements with other service providers, so that you can get service outside of the coverage area of the network. (There may be additional charges for roaming service.)

Section 1A: Introducing the Sprint Mobile Broadband USB Modem 5CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions):䢇1xEV-DO Rev. A (Sprint Power VisionSM) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are 450-800 kbps (downlink from the network) and 300-400 kbps (uplink to the network).䢇1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the network). Average data rates are 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the network).䢇1X (Sprint Vision) supports Internet connections with data rates up to 153 kbps.You can set Sprint Connection Manager to automatically establish a packet data connection (Sprint Power Vision or Sprint Vision) when it starts. You can also set Sprint Connection Manager so that, without running Sprint Connection Manager, you can make a Sprint Power Vision or Sprint Vision connection simply by starting whatever application you want to use (such as your Web browser or email application).If the packet data connection is lost, the connection is restarted automatically. This provides an “always-on” network connection (as far as permitted by network coverage). Once the connection is established, you can open your browser and connect to any Web site that is accessible through the Internet, or access other Internet services (such as email).The connection is “active” when data transmission is occurring. If data transmission stops for a period of time (determined by the network), the connection becomes “dormant.” (See page 35.)Tip: More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org.Tip: For pointers on optimizing your settings, see “How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?” on page 78.

6 Section 1A: Introducing the Sprint Mobile Broadband USB ModemPackage ContentsYour Sprint Mobile Broadband USB modem package contains the following components:䢇Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U)䢇Rechargeable modem battery䢇Docking station with attached cable䢇Getting Started guide䢇Installation CD containing the Sprint Connection Manager software, warranty information, and this documentAbout This GuideThis user's guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U).䢇Section 1 (which you are reading) gives you an overview of the Sprint Mobile Broadband USB modem (AirCard 595U).䢇Section 2 provides step-by-step instructions for installing the Sprint Mobile Broadband USB modem and Sprint Connection Manager software (page 13).䢇Section 3 provides step-by-step instructions on using the device (page 29).䢇Section 4 provides electrical, radio frequency, and other parameters of the Sprint Mobile Broadband USB modem for those who require technical information, as well as regulatory information (page 87).䢇Section 5 provides important safety and liability information and the Terms and Conditions of use for the Sprint Mobile Broadband USB modem (page 101).䢇Section 6 include a glossary (page 125) and index (page 129).Note: The comprehensive Getting Started guide that comes with the Sprint Mobile Broadband USB modem should be sufficient for most installations.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 7Section 1BGetting Started With Your Sprint Mobile Broadband USB ModemIn This Section⽧Getting Started⽧System Requirements⽧The Sprint Mobile Broadband USB Modem Software⽧Care and MaintenanceThis section describes the basics of getting started with your Sprint Mobile Broadband USB modem, and how to look after your device.

8 Section 1B: Getting Started With Your Sprint Mobile Broadband USB ModemGetting StartedBefore you begin using your Sprint Mobile Broadband USB modem, you must:1. Check that your computer has the system requirements listed below (“System Requirements”).2. Install the Sprint Connection Manager software, located on the installation CD, onto your PC. See page 16.3. Start Sprint Connection Manager.4. Insert the battery into the Sprint Mobile Broadband USB modem, and insert the device into your computer; this installs the drivers for the device.5. Charge the battery for approximately two hours.6. Activate your Sprint account and configure the Sprint Mobile Broadband USB modem to use your account (unless the device has been preactivated). See page 22.System RequirementsThe Sprint Mobile Broadband USB modem is supported on:䢇Windows Vista.䢇Windows XP (Home and Professional versions).䢇Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended), with high encryption support. (See “High Encryption Requirements” on page 9.)䢇Mac OS X (supported through the WatcherTM Lite software—available from the Sierra Wireless Web site at www.sierrawireless.com/support).CAUTION: Do not insert the Sprint Mobile Broadband USB modem into the USB slot until you have installed and run the Sprint Connection Manager software, and the software displays “No device.”

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 9To install and run the Sprint Mobile Broadband USB modem and accompanying Sprint Connection Manager software, you will need the minimum system resources shown in the following table.High Encryption RequirementsDepending on your configuration, an IOTA (Internet Over The Air) session may automatically start as part of the installation/activation process. IOTA requires high-security 128-bit encryption to establish a secure Internet connection to the CDMA network. (For more information, see “Data Provisioning [IOTA]” on page 25.)If you are running Windows Vista or Windows XP, your computer should already include high-security 128-bit encryption.If you are running Windows 2000 with Internet Explorer1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet Explorer, select Help > About Internet Explorer.If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is installed. Proceed to step 2.If the High Encryption Pack is not installed, download and install it (www.microsoft.com/windows2000/downloads/recommended/encryption).2. If your version of Internet Explorer is earlier than 5.5, download and install the latest version (www.microsoft.com/windows/ie/downloads).If you are running Windows 2000 with Netscape CommunicatorEnsure your version of Netscape Communicator is 4.7 or higher.To verify that your version supports 128-bit encryption:1. In Navigator, select Help > About Navigator. – or –In Netscape Communicator, select Help > About Communicator.USB slots One USB slot. (If your computer’s USB slot is vertical, use the docking station. Do not use the Sprint Mobile Broadband USB modem in a USB hub or in a USB slot on a keyboard.)Optical drive CD-ROMMemory 32 MBDisk space 32 MB

10 Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem2. See the section “Contains encryption software from RSA Data Security, Inc.” If the next paragraph states “This version supports U.S. security,” you have 128-bit security.If the paragraph states that you have International security, you have 40-bit security. Download a version that supports 128-bit security.The Sprint Mobile Broadband USB Modem SoftwareThe Sprint Mobile Broadband USB modem comes with the following software:䢇Sprint Connection Manager, which allows you to manage the device’s actions and monitor your connections䢇The driver software that forms the interface between the Sprint Mobile Broadband USB modem and your Windows operating systemBefore you insert the Sprint Mobile Broadband USB modem for the first time, you must install and then run the Sprint Connection Manager software. The driver software is installed the first time you insert the device into your computer.Detailed instructions are provided beginning on page 16.Care and MaintenanceAs with any electronic device, the Sprint Mobile Broadband USB modem must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the device:䢇The device should fit easily into your USB slot. Forcing the device into a slot may damage the connector pins.䢇Protect the device from liquids, dust, and excessive heat.䢇When not installed in your computer, store the device in a safe place.䢇Remove the device before storing or transporting your computer.䢇When inserting or removing the device, always grip it by the sides rather than the end.䢇To avoid the risk of explosion, use the same battery model when replacing the battery. Properly dispose of the used battery.䢇The device’s USB connector is adjustable to three positions. Do not force the hinge past the last position—this may break the connector. For more information, see the picture on page 17.

Section 1B: Getting Started With Your Sprint Mobile Broadband USB Modem 11䢇Do not use the device with a handheld computer; it is designed only for notebook or desktop computers running Windows® Vista, XP, 2000, or Mac OS X.䢇Do not handle or operate the device while driving or operating a vehicle. Doing so may distract you from properly operating the vehicle. In some states and provinces, operating communication devices while in control of a vehicle is a criminal offense.

Installing the Sprint Mobile Broadband USB ModemSection 2

Section 2A: Installing the Software 15Section 2AInstalling the SoftwareIn This Section⽧Getting StartedThis section explains how to install your Sprint Connection Manager software.The process may vary, depending on the operating system that you are running.

$16 Section 2A: Installing the SoftwareGetting StartedBefore you can use your device, you must first install the device’s software and configure the device for your computer. The installation process consists of:䢇Software installation - Installing the Sprint Connection Manager software on your computer (described in this section).䢇Insertion of the rechargeable battery into the device䢇Device insertion and driver installation - Starting the Sprint Connection Manager software and inserting the device, which automatically installs the drivers on your computer.䢇Device activation and provisioning - Activating your Sprint account and configuring the device to use your account. (See “Setting Up Service” on page 21.)1. If the installation CD is not already in your CD-ROM drive, insert it.The CD should autostart.If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe, where d is the drive letter of your CD-ROM drive.Note: For comprehensive instructions on installing the Sprint Connection Manager software and activating the device, see the Getting Started guide.CAUTION: Do not insert the device into your computer’s USB slot before installing the software.Note: Windows Vista and Windows 2000 users: You must log in with administrative privileges to install the software and drivers.Windows XP users: You may need to log in with administrative privileges, depending on your Windows configuration.$

Section 2A: Installing the Software 172. Use the Next and Back buttons to navigate through the wizard, noting the following:䡲You must select I accept the terms in the license agreement to indicate your acceptance of the terms of the license agreement to proceed with the installation.䡲Use the default settings for the Destination Folder unless you have special requirements and an advanced understanding of PC configuration. (The Destination Folder dictates where the software is installed.)3. When the “Installation Complete!” window is displayed, click Finish.4. Run Sprint Connection Manager.(Double-click the program’s icon [ ] on your desktop.)5. Wait for Sprint Connection Manager to start up and display “No device...”.6. Slide the front panel off the Sprint Mobile Broadband USB modem.7. Hold the battery so that the side with two white arrows faces up and the gold contact points on the end of the battery line up with the gold contact points on the Sprint Mobile Broadband USB modem. Insert the battery into the device.8. Slide the front panel onto the device until the panel clicks into place.9. Slide the lever on the bottom of the device in the direction indicated by the triangle to release the device's USB connector.10. Adjust the USB connector to the desired angle. (The USB connector is adjustable to three positions—approximately 90, 135, and 160 degrees. Do not force the hinge past the last position—this may break the connector.)Warning: To avoid the risk of explosion, use the same battery model when replacing the battery. Properly dispose of the used battery.

18 Section 2A: Installing the Software11. Insert the device into your computer’s USB slot.Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station.When the device is properly inserted, the Power LED is lit, and the battery starts to charge.Windows detects the device and installs the drivers for it. This may take a few minutes. Once completed, Sprint Connection Manager should display “Disconnected.”12. Charge the battery for approximately two hours.After you’ve charged the battery, proceed to configure the device to use your account (if it was not preactivated); see “Activating and Using Sprint Service” on page 22. If your device is preactivated, after you’ve charged the battery, you are ready to connect to the network; to learn about using the software, see “Your Sprint Mobile Broadband USB Modem: The Basics” on page 31.Note: If your computer’s USB slot is vertical, use the docking station. Do not insert the device into a USB hub or a USB slot on a keyboard.Warning: If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the device’s end or side (as shown by the red circles in the drawings below), you may damage the device or your computer. In such cases, do not insert the device directly into your computer’s USB slot; use the docking station instead.Note: If you have an older version of Sprint Connection Manager and are experiencing problems during installation, use the Add/Remove Programs Utility (see page 54) to remove the older version of Sprint Connection Manager. Then reinstall the current version of Sprint Connection Manager from the Installation CD.

Section 2B: Inserting and Removing the Device 19Section 2BInserting and Removing the Sprint Mobile Broadband USB ModemIn This Section⽧Inserting the Sprint Mobile Broadband USB Modem⽧Removing the Sprint Mobile Broadband USB ModemThis section describes how to properly insert the Sprint Mobile Broadband USB modem and remove it from your PC.

20 Section 2B: Inserting and Removing the DeviceInserting the Sprint Mobile Broadband USB ModemTo insert the Sprint Mobile Broadband USB modem into a notebook or desktop computer:1. Holding the Sprint Mobile Broadband USB modem by its sides, insert the device into the USB slot of your computer.Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station.When you insert the Sprint Mobile Broadband USB modem, the following should occur:䢇The first time the device is inserted, Windows detects the device and installs the drivers for it. This may take a few minutes. Once completed, Sprint Connection Manager should display “Disconnected.” To connect to the network, click GO.䢇If sound effects are enabled, the PC beeps.The Sprint Mobile Broadband USB modem is powered as soon as you insert it.Removing the Sprint Mobile Broadband USB ModemTo remove the Sprint Mobile Broadband USB modem:1. Exit Sprint Connection Manager if it is open (page 44).2. Remove the device from your computer’s USB slot by gripping both sides of the device and pulling straight out.Note: If your computer’s USB slot is vertical, use the docking station. Do not insert the Sprint Mobile Broadband USB modem into a USB hub or a USB slot on a keyboard.IMPORTANT! When inserting or removing your device, always grip the device by its sides. Gripping the device by its end may damage the device.

Section 2C: Setting Up Service 21Section 2CSetting Up ServiceIn This Section⽧Activating and Using Sprint Service⽧Preactivated Device⽧Non-preactivated Device: Activation Wizard⽧Data Provisioning (IOTA)This section walks you through setting up service for your Sprint Mobile Broadband USB modem, after you have installed the Sprint Connection Manager software (page 16) and inserted the Sprint Mobile Broadband USB modem.

22 Section 2C: Setting Up ServiceActivating and Using Sprint ServiceBefore using your Sprint Mobile Broadband USB modem, you must have a Sprint wireless network account set up. The process of setting up an account is called activation.When the Sprint Mobile Broadband USB modem is inserted and Sprint Connection Manager is started, it will detect whether the device has been configured with an account (“preactivated”). If it has not, the Activation Wizard starts automatically.Preactivated DeviceIf you received your Sprint Mobile Broadband USB modem in the mail or purchased it at a Sprint Store, it probably has already been activated.To prevent unauthorized use, preactivated devices may have been set with a security lock. If so, Sprint Connection Manager displays the message “Device locked.”To unlock your Sprint Mobile Broadband USB modem:1. Click the icon. (If is not visible, click to expand Sprint Connection Manager.)2. In the Enter User Lock Code window, enter your four-digit lock code, and click OK. For security purposes, the code is not visible as you type.After unlocking your preactivated Sprint Mobile Broadband USB modem, it is ready for use. See “Using the Sprint Mobile Broadband USB Modem” on page 29.Tip: If you can’t recall your lock code, try using the last four digits of either your Social Security number or your device’s phone number (MDN), or try 0000. If none of these work, call Sprint Customer Service at 1-888-211-4727.

Section 2C: Setting Up Service 23Non-preactivated Device: Activation WizardIf your device is not preactivated, please see the Getting Started guide included with your device.If your Sprint Mobile Broadband USB modem is not preactivated, Sprint Connection Manager automatically detects that no account has been configured when you run it for the first time. It then runs the Activation Wizard to guide you through the activation and configuration process.To set up your account, you will be contacting Sprint.Before you call Sprint, have these things ready:䢇A phone䢇Your Sprint Mobile Broadband USB modem䢇Your Social Security number䢇Your driver’s license number䢇The city and state where the device will be primarily used䢇A pen and paper to write down your account information. Your package includes a printed Getting Started guide, where you can record this information.When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process. They will also provide you with this information:䢇Your device’s activation code (gives you access to configure the account)䢇Your device’s phone number (MDN)䢇Your device’s MSID (Mobile System ID) code, used for WLNP (Wireless Local Number Portability) and to determine whether you are “home” or “roaming”

24 Section 2C: Setting Up ServiceStepping Through the Activation WizardIf the Activation Wizard has not started automatically:1. Ensure the Sprint Mobile Broadband USB modem is inserted, and Sprint Connection Manager is running. If Sprint Connection Manager is not running, select:(Windows Vista or Windows XP) Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra).(Windows 2000) Start > Programs > Sprint > Sprint Mobile Broadband (Sierra).Sprint Connection Manager should display “Disconnected.”2. If Sprint Connection Manager displays “Device locked,” unlock the device (page 52).3. If Sprint Connection Manager displays “Device powered off,” power the device on (page 38).4. Start the Activation Wizard: select MENU > Settings > Sprint Vision - Sierra Wireless > Activation Wizard.Once the Activation Wizard is running:1. To begin activation of the Sprint Mobile Broadband USB modem, click Next.2. Call Sprint at the phone number listed on the screen. Click Next.3. Give the account representative your ESN (Electronic Serial Number) or MEID (Mobile Equipment IDentifier) number as displayed by the Activation Wizard. Enter the activation code provided by the account representative and click Next.4. Enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next.A confirmation window will be displayed.5. Confirm with the service representative that the information is correct. If it is, click Yes. If it isn't, click No, and re-enter the information.6. Click Finish to close the Activation Wizard.7. Wait a few moments for the Sprint Mobile Broadband USB modem to automatically reset. Depending on your configuration, an IOTA session may automatically start. (See “Data Provisioning [IOTA]” on page 25.)After Sprint sets up your account on the network, your Sprint Mobile Broadband USB modem should be configured and ready for use.

26 Section 2D: Getting HelpSection 2DGetting HelpIn This Section⽧Visiting the Sprint Web Site⽧Contacting Sprint Customer Service⽧TroubleshootingThis section describes where you can find more information on Sprint services, options, and troubleshooting problems you have encountered.

Section 2D: Getting Help 27Visiting the Sprint Web SiteStop by www.sprint.com and log on to get up-to-date information on Sprint services, options, and more.You can also:䢇Review coverage maps.䢇Access your account information.䢇Add additional options to your service plan.䢇Check out frequently asked questions.䢇And more.Contacting Sprint Customer ServiceYou can reach Sprint Customer Service by:䢇Logging on to your account at www.sprint.com.䢇Calling us toll-free at 1-888-211-4727.䢇Writing to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.TroubleshootingThe Online Help for Sprint Connection Manager (see page 49) includes descriptions of most common error messages. Look in the Contents under Troubleshooting.For help with other problems:䢇See “Troubleshooting Tips” on page 80.䢇Consult the Sierra Wireless Web site at www.sierrawireless.com, where you will find an extensive knowledge base that can be searched to address most problems, and the Installation Troubleshooting wizard (in the Support & Download section).䢇Contact Sprint as noted above.

Using the Sprint Mobile Broadband USB ModemSection 3

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 31Section 3AYour Sprint Mobile Broadband USB Modem: The BasicsIn This Section⽧Sprint Connection Manager⽧Starting Sprint Connection Manager⽧Starting Sprint Connection Manager Automatically⽧Sprint Connection Manager Window⽧Connection States⽧System Tray Connection States⽧Determining the Type of Coverage⽧Location-Based Services⽧Powering the Device On and Off⽧Controlling the Sprint Connection Manager Window⽧Launching a Sprint Power Vision or Sprint Vision Connection⽧Viewing the Amount of Data Transferred⽧Ending a Connection⽧Online Help⽧Displaying Your Phone Number⽧Security⽧Accessing Links⽧Uninstalling the Sprint Connection Manager SoftwareYour Sprint Mobile Broadband USB modem is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section guides you through the basic features of your Sprint Mobile Broadband USB modem.

32 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsSprint Connection ManagerSprint Connection Manager is the application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connection to the Sprint network. You use Sprint Connection Manager to:䢇Determine your signal strength and other network connection parameters (page 33).䢇Initiate data calls (page 45).䢇Access Location-Based Services (page 40).䢇View call statistics (page 70) and messages (page 35).䢇Customize features and options (page 60).Starting Sprint Connection ManagerTo start Sprint Connection Manager:1. Ensure the Sprint Mobile Broadband USB modem is inserted into your computer’s USB slot.2. Double-click the program’s icon ( ) on your desktop, or, from the Start menu on your Windows desktop, select:(Windows Vista or Windows XP) All Programs > Sprint > Sprint Mobile Broadband (Sierra).(Windows 2000) Programs > Sprint > Sprint Mobile Broadband (Sierra).When Sprint Connection Manager is running, it places an icon ( ) in the system tray, usually at the right end of the taskbar. (See page 39.)Tip: Without running Sprint Connection Manager, you can make a data connection simply by starting whatever application you want to use (such as your Web browser or email application). Prerequisites: you must have previously selected, in Sprint Connection Manager, Enable NIC for data connections and GO automatically when ready (page 64). However, to make use of other features of the Sprint Mobile Broadband USB modem (including Location-Based Services), you must run Sprint Connection Manager.Tip: You can also set Sprint Connection Manager to launch automatically whenever your device is detected. (See “Starting Sprint Connection Manager Automatically” on page 33.)

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 33Starting Sprint Connection Manager AutomaticallyTo set Sprint Connection Manager to start automatically (whenever your device is detected):䊳From the General option of the Settings window (page 61), select Launch Connection Manager automatically.Sprint Connection Manager WindowThe text (for example, “Connected” shown in the screenshot above) and icon(s) in Sprint Connection Manager indicate the connection state (page 35), and also (only when disconnected) the lock state (page 50) (locked or unlocked ).Note: Changes to this setting apply only after you restart Windows.Tip: You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 64.) These settings provide an “always-on” connection, as long as you have network coverage.ExitEstablish/Show/Menuhidedetails cancel aMinimizeMessage area Indicator areaconnection

34 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsSprint Connection Manager may display, depending on the connection state, some of the following icons:CDMA network signal strength, indicated by the number of bars.The ToolTip indicates the type of coverage you have (for example, 1X and/or 1xEV-DO), and the signal strength, in dBm.You are roaming. Roaming charges may apply.If this icon is flashing, you are in a non-preferred roaming area, and you may not be able to complete your calls.Tip: You can change the roaming option ("Roam Mode"; for example, to disable roaming, select Sprint), and also enable the Roam Guard feature (from the Sprint Vision Settings window; page 63).1xEV-DO Rev. A transmit/receive icon: a data connection is active.The up arrow is animated (for example: ) when data is being transmitted to the network.The down arrow is animated (for example: ) when data is being received from the network.1xEV-DO Rev. 0 transmit/receive icon: a data connection is active.The up arrow is animated (for example: ) when data is being transmitted to the network.The down arrow is animated (for example: ) when data is being received from the network.1xEV-DO (Rev. 0 and Rev. A) transmit/receive icon: the data connection is dormant. The up and down arrows are gray.1X transmit/receive icon: a data connection is active.The up arrow is black and animated when data is being transmitted to the network.The down arrow is black and animated when data is being received from the network.1X transmit/receive icon: the data connection is dormant. The up and down arrows are gray.

36 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsIf you initiate Location-Based Services (page 40), a window may display “Searching.”No deviceSprint Connection Manager did not detect the Sprint Mobile Broadband USB modem. The GO button is unavailable.Insert the Sprint Mobile Broadband USB modem. If it is already inserted, remove and reinsert it; wait a few moments. If this message is still displayed, uninstall (page 54) and reinstall Sprint Connection Manager, or contact Sprint (page 27).InitializingSprint Connection Manager is attempting to establish communication with the Sprint Mobile Broadband USB modem.Searching for service...Sprint Connection Manager is determining whether 1X or 1xEV-DO service is available. If this message persists, see page 82.DisconnectedSprint Connection Manager is ready to make a connection to the network or to use Location-Based Services. The GO button is available; the signal strength icon ( ) and the roaming icon ( ) (if you’re roaming) are visible. If Sprint Connection Manager is expanded, the lock icon ( or ) is visible.Note: The system tray icon also indicates the connection state (page 16).

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 37To connect to the network, click GO.ConnectingSprint Connection Manager is establishing a connection to the network.ConnectedThe connection is established. In addition to the signal strength icon ( ) and the roaming icon ( ) (if you’re roaming), the transmit/receive icon ( for 1xEV-DO Rev. A; for 1xEV-DO Rev. 0; for 1X) is also displayed.If you expand Sprint Connection Manager ( ), the amount of data transferred is shown. (See note on page 48.)To end the connection, click Stop.Connected to NDISThis message applies only if you have selected Enable NIC for data connections (page 64). For a description, see “Connected” (above).

38 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsDevice lockedThe device is locked, so that others cannot use the device and your account. To use most of the features, you must unlock the device (page 52).Device powered offThe device has been powered off (through Menu > Power Off Modem). To use the device, select Menu > Power On Modem.For more information, see “Powering the Device On and Off” on page 42.SearchingThe device is requesting GPS satellite information from the network.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 39System Tray Connection StatesSprint Connection Manager has an associated icon ( ) that appears in the system tray. The icon reflects the connection state.Clicking the system tray icon toggles between displaying and minimizing Sprint Connection Manager.Right-clicking the icon displays the shortcut menu (page 58).Sprint Connection Manager is not ready to connect to the network. Your Sprint Mobile Broadband USB modem is either locked (“Device locked”; page 38), or not detected (“No device”; page 36), or powered off (“Device powered off”; page 38).Disconnected — Sprint Connection Manager is ready to make a connection to the network (page 36), orConnecting — Sprint Connection Manager is making a connection to the network (page 37).Connected — Connection is established to the network; data transfer is in progress (page 37).Dormant — Connection is established, but no data transfer is taking place.

40 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsDetermining the Type of CoverageThe ToolTip over the signal strength indicator ( ) indicates the type of coverage you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO):Location-Based ServicesLocation-Based Services (Location & Search Services) allow you to query the network for information on points of interest that are near your current location. The network automatically determines your current location. All you have to do is specify the type of business that you are looking for (for example, a restaurant or hotel).To use Location-Based Services:䊳In Sprint Connection Manager, click Menu > Location & Search Services.Tip: The type of coverage is also displayed in the lower left part of the Device Info & Diagnostics window under “Network Service” (page 73).Note: If the menus and windows (page 40 and page 66) related to Location-Based Services are unavailable in Sprint Connection Manager, see “Location-Based Services Don't Seem To Be Available” on page 84.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 41If the GPS fix is successful or if data from a recent GPS fix is available, then the Sprint Nextel Location & Search window is displayed. The bottom part of the window displays location information (latitude and longitude) of your device, and the time that the location information was acquired.From the Location & Search window, enter or select the type of item you want to find, and click Go.If more than a preconfigured period of time has elapsed since the last time you’ve submitted a location search, a window is displayed asking whether you want to get an updated (GPS) position fix. (Depending on your account, you may be charged for each position fix or after you have performed a certain number of fixes.) If your current location is different from where you submitted your last location search, click Yes.Note: Sprint Connection Manager uses Microsoft Internet Explorer to display the results of Location-Based Services.

42 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsInternet Explorer opens and displays the results of your search query. In the search results of some mapping and search services, you can right-click your location to get additional information—for example, driving instructions.From the Location & Search window, you can submit additional searches.From the Settings window, you can specify the settings for Sprint Location Services (page 66).Powering the Device On and OffIf you are using your Sprint Mobile Broadband USB modem in an aircraft, hospital, or other environment where the device may cause interference, you can power the device off (without removing it from your USB slot), and still use other functions of your computer.This also allows you to conserve your notebook computer’s battery and charge the device’s battery.To power the device off:1. Close any active data connection (page 49).2. Select MENU > Power Off Modem.When the device is powered off, the menu option switches to Power On Modem, and Sprint Connection Manager displays the message “Device powered off .”To power the device on:䊳Select MENU > Power On Modem.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 43Controlling the Sprint Connection Manager WindowExpanding Sprint Connection ManagerSprint Connection Manager has two views: compact and expanded.Compact view:To expand Sprint Connection Manager, click . Sprint Connection Manager now also displays the amount of data transferred during the current connection, and (only when disconnected) the lock state of the device (locked or unlocked ).Expanded view:To change back to the compact view, click .

44 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsMinimizing Sprint Connection ManagerTo save space on your screen for other programs, you can minimize Sprint Connection Manager:䊳Click (in the upper right corner of Sprint Connection Manager).– or –Click the Sprint Connection Manager icon in the system tray.– or –Right-click the system tray icon and select Close Sprint Mobile Broadband.You can use the system tray icon to monitor the connection state (page 39).Restoring Sprint Connection ManagerTo restore Sprint Connection Manager when it is minimized:䊳Click the Sprint Connection Manager icon in the system tray. – or –Right-click the system tray icon and select Open Sprint Mobile Broadband.Exiting Sprint Connection ManagerTo exit Sprint Connection Manager:䊳In Sprint Connection Manager, select Menu > Exit, or click the button,– or –Right-click the Sprint Connection Manager icon in the system tray and, from the shortcut menu, select Exit.If you have not selected Enable NIC for data connections (page 64) and a connection is in progress, a window is displayed asking whether you want to disconnect the call. To end the connection and close Sprint Connection Manager, you must click Yes.Tip: You can set Sprint Connection Manager to start minimized. (See “Start in system tray” on page 62.)Tip: You can prevent Sprint Connection Manager from minimizing by setting Always on top (page 62).

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 45Sprint Connection Manager closes, and the Sprint Connection Manager icon disappears from the system tray.Launching a Sprint Power Vision or Sprint Vision ConnectionTo launch a connection:䊳In Sprint Connection Manager, click GO. (If GO is unavailable, see “GO Button Is Unavailable” on page 82.)When the connection is successfully established, the network welcome screen appears (unless you have turned off the display of the welcome screens; see “Always show Welcome Screens” on page 64).Sprint Connection Manager displays “Connected” or “Connected to NDIS” (page 37).You can now use your Web browser, perform data transfers, and so on.Note: If you have selected Enable NIC for data connections (page 64), after exiting Sprint Connection Manager, you are still connected to the network (data may still be transferred). To manage the connection, use the Windows network connection icon in the system tray.Note: A connection is automatically established if, after you select Menu > Location & Search Services, a GPS fix is successfully acquired.

46 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsTo monitor the status of the connection, you can use the text (page 35) and icons (page 33) in Sprint Connection Manager, and the icon in the system tray (page 39). You can also view the amount of data transferred (page 48).Roam GuardThe Roam Guard feature, when enabled, displays a warning message if you are roaming and a data connection is established or about to be established. The message reminds you that roaming rates may apply.From the window with the warning message, you can:䢇Turn off the warning message for this data session only ("Do not ask again during this data session").䢇Continue with the data connection ("Roam") (in which case you may be subject to roaming rates).䢇End the data connection ("Cancel").Tip: You can optionally specify which application to automatically launch when the connection is established. (See “Auto-launch Upon Network Connection” on page 47.)You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 64.) If you also set Sprint Connection Manager to launch automatically (see “Launch Connection Manager automatically” on page 62), this can provide an “always-on” connection, as long as you have network coverage.You can have a connection established automatically—without running Sprint Connection Manager—simply by starting whatever application you want to use (such as your Web browser or email application). Select Enable NIC for data connections and GO automatically when ready (page 64). However, Sprint Connection Manager and its icon in the system tray won’t be available for you to monitor the status of the connection. Location-Based Services also won’t be available.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 47To turn on the Roam Guard feature:1. From the Sprint Vision option of the Settings window, ensure Roam Mode is set to Automatic.2. Select Roam Guard.To permanently turn off the Roam Guard feature:䊳From the Sprint Vision option of the Settings window, clear Roam Guard.Auto-launch Upon Network ConnectionYou can optionally specify which application to automatically launch when a Sprint Power Vision or Sprint Vision connection is established.To specify which application to automatically launch:1. Ensure Sprint Connection Manager is running and not locked (page 51).2. Ensure that your Sprint Mobile Broadband USB modem is not powered off (page 38).3. Select MENU > Settings > Sprint Vision - Sierra Wireless.4. Select Auto Launch.5. In the Auto-Launch Options window, select one of the following:䡲None — Do not auto-launch any application.䡲Website — Auto-launch Internet Explorer. In the URL field, specify the Web site (such as http://www.sierrawireless.com) you want to view on connection.䡲Microsoft VPN (PPTP) Connection — Auto-launch a Windows VPN connection. Type in the address of the VPN connection, or, from the drop-down list, select the VPN connection.䡲Application (VPN client, etc.) — Auto-launch an installed VPN program, or any other program. In the field, enter the path to the program, or use the Browse button to locate the program.The changes are applied the next time you launch a connection.Note: This feature is available only if Roam Mode is set to Automatic (from the Sprint Vision option of the Settings window; page 63).Note: This feature functions only when Sprint Connection Manager is running.

48 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsViewing the Amount of Data TransferredTo view the number of bytes sent/received during the current connection:䊳If Sprint Connection Manager is not expanded, click the button.The number of bytes sent/received during the current connection is displayed, in three significant digits (such as 581 kb, 1.23 Mb, 1.81 Mb).Once you end the connection, the figures reset to zero.To hide the part of Sprint Connection Manager that displays this information, click the button.Note: Even though the number of bytes sent and received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing.If you have selected Enable NIC for data connections (page 64), after exiting Sprint Connection Manager, you are still connected to the network. Data may still be transferred.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 49Ending a ConnectionTo end a connection:䊳In Sprint Connection Manager, click Stop.If you have not selected Enable NIC for data connections (page 64) and you exit Sprint Connection Manager while a connection is in progress, a window is displayed asking whether you want to disconnect the call. By clicking Yes, you can end the connection and exit Sprint Connection Manager. (See “Exiting Sprint Connection Manager” on page 44.)If you have enabled GO automatically when ready, manually disconnecting will leave the device disconnected. It will not reconnect until one of the following occurs:䢇You make a connection through Sprint Connection Manager䢇A GPS fix is successfully acquired after you initiate Location-Based Services (page 40)䢇You have selected Enable NIC for data connections and you remove and reinsert the device䢇You have not selected Enable NIC for data connections and you restart Sprint Connection ManagerOnline HelpSprint Connection Manager includes extensive online help to provide operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband USB modem.With Sprint Connection Manager running, you can access online help in several ways:䢇Press <F1> in any window.䢇From the Sprint Connection Manager window, select MENU > Help.䢇Right-click the system tray icon ( ) and select Help.䢇Click the Help button available in many windows.The help file has a table of contents and an index.

50 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsDisplaying Your Phone NumberYou can view your phone number in the Device Info & Diagnostics window (Menu > Device Info & Diagnostics).SecurityWhen it is disconnected, you can lock your Sprint Mobile Broadband USB modem so that others cannot use the device and your account. A four-digit lock code is needed to unlock the device.You can set the Sprint Mobile Broadband USB modem to lock: 䢇Whenever Sprint Connection Manager is started (page 51), or 䢇Immediately (without restarting Sprint Connection Manager) — useful if you are lending your Sprint Mobile Broadband USB modem and PC or leaving it for a short time (page 51).Initial Lock Code The initial lock code value is determined by your service provider. For service provider configurations that do not require account activation, a default lock code is set at the factory to a value determined by the service provider. For assistance, contact Sprint (page 27). Configurations that use the Activation Wizard set the initial lock code to the last four digits of your account phone number whenever a new phone number is activated.After activation, you can change the lock code (page 53) from the initial value to any four-digit code you choose. (See “Warning Regarding the Lock Code” below.)Warning Regarding the Lock CodeIf you lock the Sprint Mobile Broadband USB modem and forget the lock code, you will not be able to use the device until you receive assistance from Sprint.Note: The security lock code is reset to the last four digits of the phone number whenever an account is activated. This may change a custom value you have set.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 51When the Sprint Mobile Broadband USB Modem Is LockedWhen the Sprint Mobile Broadband USB modem is locked, you can:䢇Unlock the device (page 52).䢇Power off the device (page 42).When the device is locked, you cannot:䢇Make data connections (the GO button is unavailable).䢇Use Location-Based Services.䢇Run the Activation Wizard.Locking the DeviceTo lock the Sprint Mobile Broadband USB modem immediately: 1. End any active connection. (You can lock the device only when it is disconnected; page 36.)2. If Sprint Connection Manager is not expanded, click to expand it.3. Click the icon.4. In the Enter User Lock Code window, enter the lock code, and click OK.When the device is locked, Sprint Connection Manager displays “Device locked,” and the lock icon is now . The GO button is unavailable.Locking Upon Sprint Connection Manager StartupTo set the Sprint Mobile Broadband USB modem to lock as soon as Sprint Connection Manager starts up: 1. End any active connection. (You can lock the device only when disconnected; see page 36.)2. If Sprint Connection Manager is not expanded, click to expand it.3. Click the lock icon ( or , depending on the current lock status).Warning: If you forget the lock code, you will not be able to use the device until you receive assistance from Sprint.Tip: You can also set the device to be locked upon startup of Sprint Connection Manager, as described next.

52 Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics4. In the Enter User Lock Code window, enter the lock code, and select Relock modem when program exits.5. Click OK.Unlocking the DeviceWhen the device is locked, Sprint Connection Manager displays “Device locked,” and the lock icon is .To unlock the device: 1. If Sprint Connection Manager is not expanded, click to expand it.2. Click the icon.3. In the Enter User Lock Code window, enter the lock code, and click OK.When the device is unlocked, Sprint Connection Manager no longer displays “Device locked,” and the lock icon is .Note: This setting takes effect only after you exit and restart Sprint Connection Manager.

Section 3A: Your Sprint Mobile Broadband USB Modem: The Basics 53Changing the Lock CodeTo change the lock code:1. In the Sprint Vision settings window, click User Lock Change.The Change User Lock Code window is displayed:2. Enter the current lock code.3. Enter a new four-digit lock code.4. Enter the new lock code for confirmation.5. Click OK.Accessing LinksFor your convenience, Sprint Connection Manager includes links to Sprint products and services. To access these links:1. In Sprint Connection Manager, click Menu.2. Select Links.Warning: If you forget the lock code, you will not be able to use the device until you receive assistance from Sprint.Note: You cannot add or remove links from the Links menu. To add or remove links, use your Web browser.

54 Section 3A: Your Sprint Mobile Broadband USB Modem: The BasicsUninstalling the Sprint Connection Manager SoftwareTo remove the Sprint Connection Manager software from your computer, use the Add/Remove Programs utility built into your Windows operating system.1. Exit Sprint Connection Manager (page 44).2. Remove the Sprint Mobile Broadband USB modem. (See “Removing the Sprint Mobile Broadband USB Modem” on page 20.)3. Select Start > Control Panel and select:(Windows Vista) Programs and Features.(Windows XP or Windows 2000) Add/Remove Programs.The Windows Add/Remove Programs utility will start. Be sure the Change or Remove Programs feature is selected (default).4. From the list, select Sprint Mobile Broadband (Sierra), and click Remove or Uninstall.

Section 3B: Menu Options 55Section 3BMenu OptionsIn This Section⽧Sprint Connection Manager Menu⽧System Tray MenuThis chapter describes each menu option you may encounter while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.

56 Section 3B: Menu OptionsSprint Connection Manager MenuClicking Menu or the button, located in the upper left corner of Sprint Connection Manager, displays the Sprint Connection Manager menu.The following table describes the menu options:Note: Depending on your configuration and settings, not all menu options may be shown or enabled as described here.Tip: You can also display the menu by positioning the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard. To hide the menu, press Esc, or click outside the menu.Menu Item DescriptionAlert Log View a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. See “Viewing Alerts” on page 71.Connection HistoryView a record of connections established using your Sprint Mobile Broadband USB modem (unavailable if the Connection History is empty, or if Keep Connection History [page 62] is not selected).See “Viewing the Connection History” on page 70.

Section 3B: Menu Options 57Device Info & DiagnosticsView information about your Sprint Mobile Broadband USB modem and run diagnostic tests. See “Running Diagnostics” on page 72.Power Off ModemPower off your Sprint Mobile Broadband USB modem.See “Powering the Device On and Off” on page 42.Location & Search ServicesQuery the network for information on points of interest that are near your current location.See “Location-Based Services” on page 40.Software UpdatesRetrieve updates for Sprint Connection Manager and your Sprint Mobile Broadband USB modem. See “Updating the Software” on page 74.Links Access links to Sprint products and services. See “Accessing Links” on page 53.Help Display the online Help, which has operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband USB modem. See “Online Help” on page 49.About Sprint Mobile BroadbandDisplay brief information about the Sprint Connection Manager software. To close the window, click anywhere inside it. See “About Sprint Mobile Broadband” on page 75.Settings Change the settings for Sprint Connection Manager. Contains submenu items:䢇General: See “General Settings” on page 61.䢇Sprint Vision - Sierra Wireless: See “Sprint Vision Settings” on page 63.䢇Sprint Location Services: See “Sprint Location Services Settings” on page 66.Exit Exits Sprint Connection Manager.Menu Item Description

58 Section 3B: Menu OptionsSystem Tray MenuWhen you right-click the system tray icon ( ), a shortcut menu is displayed:The following table describes the menu options:Menu Item DescriptionOpen/Close Sprint Mobile BroadbandMinimize Sprint Connection Manager (Close), or restore (Open) if Sprint Connection Manager is minimized.Help Display the online Help.About Sprint Mobile BroadbandDisplay brief information about the Sprint Connection Manager software. To close the window, click anywhere inside it.Exit Exit Sprint Connection Manager.

Section 3C: Changing the Settings of Sprint Connection Manager 59Section 3CChanging the Settings of Sprint Connection ManagerIn This Section⽧Settings Window⽧General Settings⽧Sprint Vision Settings⽧Sprint Location Services SettingsThis chapter describes the windows from which you can change the settings for Sprint Connection Manager.

60 Section 3C: Changing the Settings of Sprint Connection ManagerSettings WindowFrom the Settings window, you can specify the settings for Sprint Connection Manager.1. In Sprint Connection Manager, click Menu.2. Select Settings.3. From the drop-down list, select one of the following categories of settings:䡲General (general behavior of Sprint Connection Manager)䡲Sprint Vision - Sierra Wireless (behavior of your Sprint Power Vision/Sprint Vision connection)䡲Sprint Location Services4. Make the appropriate changes to the settings (described in the following pages).5. To change other settings, repeat steps 3 and 4.6. Click OK.Note: Temporarily unavailable, if you have powered off the device (page 42).Note: Changes to the setting Launch Connection Manager automatically apply only after you restart Windows. Changes to the setting Start in system tray apply only after you exit and restart Sprint Connection Manager.Tip: You can also access the Settings window from the Connection History window (page 70): click File > Settings.

Section 3C: Changing the Settings of Sprint Connection Manager 61General SettingsFrom the General option of the Settings window, you can specify settings that affect the general behavior of Sprint Connection Manager.

62 Section 3C: Changing the Settings of Sprint Connection ManagerThe following table describes the options:Menu Item DescriptionPlay sound effectsPlay a clicking sound whenever an action is made in Sprint Connection Manager.Always on topKeep Sprint Connection Manager visible on your screen regardless of which applications are open.Start in system trayHave Sprint Connection Manager start (minimized) in the system tray on startup. (See “Restoring Sprint Connection Manager” on page 44.)Keep Connection HistoryHave Sprint Connection Manager keep a log of your data connections (page 70).Launch Connection Manager automaticallyHave Sprint Connection Manager start automatically (when your device is detected).Tip: You can also set the Sprint Power Vision or Sprint Vision connection to launch automatically whenever available (see “GO automatically when ready” on page 64). These settings provide an “always-on” connection, as long as you have network coverage.Check for updates once per monthHave Sprint Connection Manager automatically check for software updates (page 74).Check Now Check for software updates immediately.Note: During the software update, Sprint Connection Manager will close. Before you initiate the software update, finish any Web browsing, data transfers, and so on.Note: Changes to the setting Launch Connection Manager automatically apply only after you restart Windows. Changes to the setting Start in system tray apply only after you exit and restart Sprint Connection Manager.

Section 3C: Changing the Settings of Sprint Connection Manager 63Sprint Vision SettingsFrom the Sprint Vision option of the Settings window, you can change the behavior of your Sprint Power Vision or Sprint Vision connection.

64 Section 3C: Changing the Settings of Sprint Connection ManagerThe following table describes the options:Menu Item DescriptionAlways show Welcome ScreensDisplay a welcome screen upon a successful connection to the network.GO automatically when readyAutomatically connect to the network after Sprint Connection Manager starts, or whenever Sprint Connection Manager loses the network connection.Tip: You can also set Sprint Connection Manager to start automatically (see “Launch Connection Manager automatically” on page 62). These settings provide an “always-on” connection, as long as you have network coverage.You can have a connection established automatically, without having to run Sprint Connection Manager. Select Enable NIC for data connections (below) and GO automatically when ready. Enable NIC for data connectionsMake a connection automatically, without running Sprint Connection Manager—simply by starting whatever application you want to use (such as your Web browser or email application).Note: GO automatically when ready must also be selected.Location-Based Services are available only when Sprint Connection Manager is running.Network Mode: AutomaticAttempt a Sprint Power Vision (1xEV-DO) connection and, if not successful, attempt the slower Sprint Vision (1X) connection.Network Mode: 1xEV-DO OnlyAttempt only a Sprint Power Vision (1xEV-DO) connection.Note: When in an area that has only Sprint Vision (1X) coverage, you won’t be able to connect to the network.Network Mode: 1X OnlyAttempt only a Sprint Vision (1X) connection (even when you are in Sprint Power Vision [1xEV-DO] coverage, which provides faster data transmission speeds).Note: When in an area that has only Sprint Power Vision (1xEV-DO) coverage, you won’t be able to connect to the network.Roam Mode: SprintDisable roaming when Sprint coverage is unavailable. You will be able to connect only when Sprint coverage is available.

Section 3C: Changing the Settings of Sprint Connection Manager 65Roam Mode: AutomaticAllow roaming when Sprint coverage is unavailable.Note: Roaming rates may apply. Roam Guard (page 46) can remind you of this.Roam Mode: Roam OnlyAllow only roaming.Note: Roaming rates may apply. Roam Guard (page 46) can remind you of this.Roam Mode: Roam GuardDisplay a warning message when you are about to establish a data connection while roaming. For more information, see “Roam Guard” on page 46.Available only if Roam Mode is set to Automatic (page 65).Note: If you proceed with the data connection, roaming rates may apply.Activation WizardUsed only when activating a Sprint Mobile Broadband USB modem, or when changing your device’s phone number (page 23).User Lock ChangeChange the security lock code of the Sprint Mobile Broadband USB modem (page 53).Auto Launch Optionally specify which application to automatically launch when a connection is established.See “Auto-launch Upon Network Connection” on page 47.Menu Item Description

66 Section 3C: Changing the Settings of Sprint Connection ManagerSprint Location Services SettingsFrom the Sprint Location Services option of the Settings window, you can change the behavior of the Location-Based Services. (For more information on Location-Based Services, see page 40.)

Section 3C: Changing the Settings of Sprint Connection Manager 67The following table describes the options:Menu Item DescriptionEnable Location on DeviceTurn on support (by your device) for Location-Based Services.Note: To use Location-Based Services, your account must also be configured appropriately. If you are unable to use Location-Based Services, contact Sprint Customer Service (page 27).Display 'Location & Search Services' on the menuShow or hide the Sprint Connection Manager menu item that displays the Sprint Nextel Location & Search window. For more information on this window, see “Location-Based Services” on page 40.Note: If you hide this menu item, you won’t be able to access Location-Based Services.Do not show Privacy Consent Agreement for 'Location & Search Services' menuPrevent a Privacy Consent Agreement window from appearing every time you invoke Location-Based Services.Microsoft LiveMapQuestYahoo! MapsGoogle MapsSpecify which mapping and search service (for example, Microsoft® Live, or Google™ Maps) Internet Explorer uses for Location-Based Services.Some mapping and search services may have data that is more current or accurate than that of other mapping and search services.

68 Section 3C: Changing the Settings of Sprint Connection ManagerTest GPS Verify that your device is able to obtain data for Location-Based Services.The results (including the number of satellites, latitude, longitude, and elevation information) are displayed to the right of the Test GPS button.Menu Item Description

Section 3D: Tools 69Section 3DToolsIn This Section⽧Viewing the Connection History⽧Viewing Alerts⽧Running Diagnostics⽧Updating the Software⽧About Sprint Mobile BroadbandThis chapter describes various features you can use to view information about the Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.

70 Section 3D: ToolsViewing the Connection HistoryConnection History displays a record of connections established using your Sprint Mobile Broadband USB modem. You can sort records by connection name to easily distinguish between personal and business usage.From this window you can also access the Settings window (page 60) (File > Settings).To view the Connection History:1. In Sprint Connection Manager, click Menu.2. Select Connection History.To sort the entries:䊳Click the button that contains the title of the column you want to sort by. (You can reverse the sort order by clicking the button again.)– or –Click an option under the Sort menu.To export the entries to a text file:1. Select File > Export.2. Specify a file name and path.3. Click Save.To copy one or more entry:1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.)2. Select Edit > Copy.3. Paste the entries (for example, into a text file or email message).Note: For connections to be recorded, Keep Connection History must be enabled (page 62).

Section 3D: Tools 71To delete all entries:䊳Click the Clear button.To delete one or more entry:1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.)2. Select Edit > Delete.Viewing AlertsThe Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. You can use the Alert Log to help isolate and resolve connection issues.To view the Alert Log:1. In Sprint Connection Manager, click Menu.2. Select Alert Log. (This menu option is unavailable if the alert log is empty.)To sort the entries:䊳Click the button that contains the title of the column you want to sort by. (You can reverse the sort order by clicking the button again.) – or –Click an option under the Sort menu.To export the entries to a text file:1. Select File > Export.2. Specify a file name and path.3. Click Save.

72 Section 3D: ToolsTo copy one or more entry:1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.)2. Select Edit > Copy.3. Paste the entries (for example, into a text file or email message).To delete all entries:䊳Click the Clear button.To delete one or more entry:1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.)2. Select Edit > Delete.Running DiagnosticsTo identify problems when connecting to the network, use the Device Info & Diagnostics window. Device Info & Diagnostics evaluates issues with your USB port, port configuration, network signal strength, Sprint Connection Manager, and more. Once the program runs a diagnostics check, it recommends solutions.The program also displays information such as your phone number.Results of the diagnostics can be shared with a Sprint Customer Service Specialist, to assist that person with troubleshooting.To access the Device Info & Diagnostics window:1. Ensure the Sprint Mobile Broadband USB modem is inserted.2. In Sprint Connection Manager, click Menu.3. Select Device Info & Diagnostics.

74 Section 3D: ToolsDisplaying System InformationThe System Information window displays:䢇System Parameters: Information about your computer hardware and software.䢇Installed Files: Files related to Sprint Connection Manager.䢇Device Info & Diagnostics: Information about the Sprint Mobile Broadband USB modem (including its phone number), and results of various tests.To display system information:1. Select Menu > Device Info & Diagnostics.2. In the Device Info & Diagnostics window, click System Information.To save the information to a file (for example, if you are requested to send the report to your service provider representative):1. In the System Information window, click Create Report.2. Specify a file name and path.3. Click Save.Updating the SoftwareFrom time to time, Sprint may release updates for Sprint Connection Manager and your Sprint Mobile Broadband USB modem. These updates may add features or improve network performance.To update the software:1. Ensure you have a network connection.2. In Sprint Connection Manager, click Menu. Select Software Updates. – or –From the General option of the Settings window (page 60), click Check Now.You can also set the software to automatically check for updates once a month:1. In Sprint Connection Manager, click Menu and then select Settings.2. Select Check for updates once per month.Note: During the software update, Sprint Connection Manager will close. Before you initiate the software update, finish any Web browsing, data transfers, and so on.

Section 3D: Tools 75About Sprint Mobile BroadbandThe About Sprint Mobile Broadband window displays information about the Sprint Connection Manager software.To display this window:䊳In Sprint Connection Manager, click Menu and then select About Sprint Mobile Broadband. – or –Right-click the Sprint Connection Manager icon ( ) in the system tray and, from the shortcut menu, select About Sprint Mobile Broadband.To close this window, click anywhere inside it.Tip: To display more information, you can run diagnostics (page 72).

76 Section 3E: Frequently Asked QuestionsSection 3EFrequently Asked QuestionsIn This Section⽧What is Sprint Connection Manager?⽧If the connection is “always on,” am I always being billed?⽧How fast is the connection with Sprint Connection Manager?⽧Can I connect to a dial-up account like AOL or EarthLink?⽧How do I get the location-enhanced Local Search feature?⽧Where do I find the location-enhanced Local Search feature?⽧How do I use the location-enhanced Local Search feature?⽧Where can I use GPS?⽧Once I connect to the network, how do I access my corporate network through a VPN?⽧How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?⽧Why won’t my laptop go into hibernation mode when using my Sprint Mobile Broadband USB Modem?

Section 3E: Frequently Asked Questions 77What is Sprint Connection Manager?Sprint Connection Manager is software that lets you connect to the Sprint Power Vision or Sprint Vision network. Sprint Connection Manager takes advantage of the increased data speeds offered by the Sprint Mobile Broadband Network.If the connection is “always on,” am I always being billed?No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect. Billing occurs only when data is passed across the network.How fast is the connection with Sprint Connection Manager?The Sprint Mobile Broadband Network allows you to connect to the Internet at speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or 144 kbps (1X). Average connection speeds are:For 1xEV-DO Rev. A: between 450 and 800 kbps downlink from the network, and between 300 and 400 kbps uplink to the network;For 1xEV-DO Rev. 0: between 400 and 700 kbps downlink from the network, and between 40 and 80 kbps uplink to the network;For 1X: between 40 and 80 kbps.These speeds are faster than dial-up connection speeds.Can I connect to a dial-up account like AOL or EarthLink?No. The software does not support dial-up connections.How do I get the location-enhanced Local Search feature?The location-enhanced Local Search feature works only with GPS-capable data cards and the latest version of Sprint Connection Manager. The feature is available at no additional charge in the latest version of Sprint Connection Manager.

78 Section 3E: Frequently Asked QuestionsWhere do I find the location-enhanced Local Search feature?In Sprint Connection Manager, select Menu > Location & Search Services.How do I use the location-enhanced Local Search feature?When running Sprint Connection Manager, select Menu > Location & Search Services. Some predefined, most frequently used queries are listed. There is also an option to run your own custom query.Where can I use GPS?GPS works wherever there is both Sprint CDMA network access and GPS access.Once I connect to the network, how do I access my corporate network through a VPN?Once you complete a wireless connection, you may need to launch an extranet client provided by your company and supply the appropriate username and password to gain access. For support, contact your company help desk.How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network?Depending on your corporate email client, you can optimize your settings by doing the following:䢇Work in “offline” mode, and connect only when you need to send or receive email.䢇Remove the Preview Pane, or use the AutoPreview for headers only.Note: In some locations where CDMA network access is available, GPS may not be available at this time. For the latest on service available by location, refer to Sprint Nextel Coverage maps.

Section 3E: Frequently Asked Questions 79䢇Save attachments to a desktop folder and then open from that folder, rather than opening the attachment directly from the message.For more information, access the Microsoft white paper at:www.microsoft.com/office/outlook/evaluation/perform.doc.Why won’t my laptop go into hibernation mode when using my Sprint Mobile Broadband USB Modem?If you’re using Windows 2000, you need to upgrade to Service Pack 4 from www.microsoft.com.

80 Section 3F: Troubleshooting TipsSection 3FTroubleshooting TipsIn This Section⽧Problems, Causes, and Solutions⽧GO Button Is Unavailable⽧Searching for Service⽧Cannot Connect to the Network⽧Power LED Goes Off and On, and Then Stays Red⽧Location-Based Services Don't Seem To Be Available⽧Could Not Prepare Data Services⽧Unable To Prepare Data Services⽧Sprint Connection Manager Stops Working After Upgrading WindowsThis section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.

Section 3F: Troubleshooting Tips 81Problems, Causes, and SolutionsWhen properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product.Most problems are caused by one of these issues:䢇Network coverage is not available (because of your “Network Mode” settings [page 63], or because you are outside the network, or because of an account or network problem).䢇The drivers were not properly installed because of a problem with your computer’s USB slot.䢇System resources required by the device are being used by other devices.Tips when troubleshooting problems with your Sprint Mobile Broadband USB modem and software:䢇Ensure your device is inserted, not locked (page 51), and not powered off (page 38).䢇Ensure the Power LED is green.䢇To determine the connection status, use the icons in the system tray (page 39), and icons and messages in Sprint Connection Manager (page 33 and page 35).䢇The alert log might indicate the nature of the problem (page 71).䢇Run diagnostic tools supplied with Sprint Connection Manager (page 72).䢇Check the Frequently Asked Questions (page 76).䢇Use the resources listed in “Getting Help” (page 26).䢇Has Sprint Connection Manager stopped working after you’ve upgraded to a different version of Windows (page 85)?If, after reading this section, you are unable to resolve a problem, please visit www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on page 26.)

82 Section 3F: Troubleshooting TipsGO Button Is UnavailableEnsure the Sprint Mobile Broadband USB modem is properly inserted, not locked (page 51), and not powered off (page 38).If Sprint Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below.If Roam Mode (from the Sprint Vision option of the Settings window) is set to Sprint, ensure you are not roaming, or change the setting (page 64). (You may be subject to roaming rates.)Searching for ServiceIf Sprint Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), try one of the following: 䢇Try reorienting your computer, or try adjusting the angle of the device’s USB connector (see the picture on page 17).䢇If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer.䢇If Roam Mode (from the Sprint Vision option of the Settings window) is set to Sprint, ensure you are within the network coverage area, or change the Roam Mode setting. (You may be subject to roaming rates.)䢇If Roam Mode (from the Sprint Vision option of the Settings window) is set to Roam Only, ensure you are roaming, or change the Roam Mode setting.䢇If Network Mode (from the Sprint Vision option of the Settings window) is set to 1X Only, and only 1xEV-DO coverage is available, either move to an area that has 1X coverage, or change the setting to Automatic or 1xEV-DO Only.䢇If Network Mode (from the Sprint Vision option of the Settings window) is set to 1xEV-DO Only, and only 1X coverage is available, either move to an area that has 1xEV-DO coverage, or change the setting to Automatic or 1X Only.䢇Check with Sprint — a network or account problem may be preventing the Sprint Mobile Broadband USB modem from obtaining service.

Section 3F: Troubleshooting Tips 83Cannot Connect to the NetworkIf you're having problems connecting, or there's no Sprint Power Vision (1x-EVDO) coverage in your area, set Network Mode (from the Sprint Vision option of the Settings window) to 1X Only, and try to establish a connection.If the connection is dropped as soon as it is established:䊳Charge the battery for at least 30 minutes if the Power LED is red. (If the connection still gets dropped as soon as it is established, continue with the following steps.)– or –1. Select:(Windows Vista) Start > Control Panel > Network and Sharing Center > Manage Network Connections(Windows XP) Start > Control Panel > Network Connections(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up Connections2. Right-click Sprint Vision - Sierra Wireless, and select Properties.3. Select:(Windows Vista) Options, and select PPP Settings.(Windows XP) Networking tab, and select Settings.4. Ensure that “Enable LCP Extensions” is selected and “Negotiate multi-link for single link connections” is not selected.5. Click OK.Power LED Goes Off and On, and Then Stays RedThis situation may occur under extreme usage conditions when you’re transmitting data in a coverage area with a weak signal.1. Wait until the Power LED turns green.2. Resume your connection.䊳If the Power LED still goes off, and then comes on again and stays red, charge the battery for at least 30 minutes.

84 Section 3F: Troubleshooting TipsLocation-Based Services Don't Seem To Be AvailableIf the menus or windows related to Location-Based Services are unavailable in Sprint Connection Manager:䊳In the Settings window (page 60), check whether the drop-down list has a Sprint Location Services option.If the drop-down list does not have the Sprint Location Services option, then your account, your device, or both are not configured to support Location-Based Services; contact Sprint Customer Service (page 27).If the drop-down list has the Sprint Location Services option, select it and ensure that Enable Location on Device and Display 'Location & Search Services' on the menu are selected.Could Not Prepare Data ServicesSee “Unable To Prepare Data Services” (page 84).Unable To Prepare Data ServicesThe Sprint Mobile Broadband USB modem was unable to access the IOTA server to obtain data account parameters for you. This may be because the signal strength is poor or because the IOTA server is not responding.䢇Confirm you have sufficient signal strength. Try the actions listed for “Searching for Service” (page 82).䢇Contact Sprint for assistance (page 27).This message may indicate that your system does not support 128-bit encryption for high-security access to data provisioning. You will not be able to complete the activation of data services until you upgrade your system’s security. (See “High Encryption Requirements” on page 9.)Note: The message may appear as “Could not prepare data services. Please contact...”

Section 3F: Troubleshooting Tips 85Sprint Connection Manager Stops Working After Upgrading WindowsIf you’ve upgraded Windows, and Sprint Connection Manager stopped working:1. Uninstall Sprint Connection Manager (page 54).2. Reinstall Sprint Connection Manager (page 15).Note: After the following steps, any changes you made to Sprint Connection Manager settings will be lost; you will have to re-apply the changes.

Technical Specifications and Regulatory InformationSection 4

Section 4A: Technical Specifications 89Section 4ATechnical SpecificationsIn This Section⽧LED Operation⽧Radio Frequency and Electrical Specifications⽧Software Specifications⽧Environmental Specifications⽧Mechanical SpecificationsThis section describes the LED and various specifications of your Sprint Mobile Broadband USB modem.

90 Section 4A: Technical SpecificationsLED OperationYour device has two LED lights. The LEDs operate as follows:LED State IndicatesData Off The device has no power. The device may not be completely inserted into the computer, the computer may be in suspend mode (which powers down the device), or you have powered the device off (page 42). Solid greenThe device has power, has found a signal, and is ready to connect.Green, blinking slowlyThe device is powering up, or no service is available. See “Searching for Service” on page 82.Green, blinking rapidlyThe device is sending or receiving data.Power Off The device has no power. The device may not be completely inserted into the computer, the computer may be in suspend mode (which powers down the device), or you have powered the device off (page 42).Red The device has power; the battery is low.Charge the battery by inserting the device into the USB slot of your computer. Alternatively, insert the device into the docking station, and attach the docking station to your computer.Green The device has power; the battery is charged.

Section 4A: Technical Specifications 91Radio Frequency and Electrical SpecificationsApprovals Compliant with:IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development GroupFCC (ID: N7N-MC5725U)Industry Canada (ID: 2417C-MC5725U)Voltage +5.0 Vdc from USB slotCurrent Maximum: 500 mA (from USB port)Typical data call current (talk mode), at 3.3 V:285 mA (1X)295 mA (1xEV-DO)Standby: 2.75 mA (1xEV-DO/IS-2000 hybrid mode), at 3.3 VTransmitter power200 mW (+23 dBm)Transmit PCS: 1805 to 1870 MHzCellular: 824 to 849 MHzReceive PCS: 1715 to 1780 MHzCellular: 868 to 894 MHzGPS:  1575.42 MHzChannel spacing1.25 MHzFrequency stability±150 Hz

92 Section 4A: Technical SpecificationsSoftware SpecificationsCDMA specificationIS-2000 Release 0Data service IS-707ASMS (IS-637) Not supportedFAX Not supportedIOTA SupportedOTASP (IS-683A, IS-683B, IS-683C)SupportedOTAPA SupportedPRL (preferred roaming list)SupportedAuthentication SupportedVoice Not supportedNAM SingleE911 Not supportedPosition Location Supported (Mobile Station based)TTY/Accessibility Not supportedMobile IP Supported

Section 4A: Technical Specifications 93Environmental SpecificationsMechanical SpecificationsOperating temperature-10 to +60°CStorage temperature-20 to +85°CHumidity 85%, non-condensingVibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes.Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating).Drop 1 m on concrete on each of 6 faces, 2 timesDimensions(W x L x H)39 mm x 93 mm x 20 mmPower button Not supportedHeadset jack Not supportedLED Red/green

94 Section 4B: Regulatory InformationSection 4BRegulatory InformationIn This Section⽧Regulatory Notices⽧Patents⽧Trademarks⽧Copyright⽧Limitation of Liability⽧Additional Information and UpdatesThis section contains important regulatory notices about your Sprint Mobile Broadband USB modem, and also patent and other information.

Section 4B: Regulatory Information 95Regulatory NoticesThe design of the AirCard 595U USB modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies:䢇ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz䢇National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields䢇Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz䢇International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz)FCC ID: N7N-MC5725UCAUTION: The AirCard 595U USB modem has been tested for compliance with FCC/IC RF exposure limits in the laptop computer(s) configurations with a horizontal USB slot and can be used in laptop computers with substantially similar physical dimensions, construction, and electrical and RF characteristics. This USB modem must not be colocated or operated in conjunction with any other antenna or transmitter. Use of this device in any other configuration may exceed the FCC RF Exposure compliance limit. Note: If this USB modem is intended for use in any other portable device, you are responsible for separate approval to satisfy the SAR requirements of Part 2.1093 of FCC rules.WARNING (EMI) - United States FCC Information - This equipment has been tested and found to comply with the limits for a class B computing device peripheral, pursuant to Parts 15, 22, and 24 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation.

96 Section 4B: Regulatory InformationIf this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:䢇Reorient or relocate the receiving antenna䢇Increase the separation between the equipment and receiver䢇Connect the equipment into an outlet on a circuit different from that to which the receiver is connected䢇Consult the dealer or an experienced radio/TV technician for helpThis device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference.CAUTION: Any changes or modifications not expressly approved by Sprint Communications Company L.P. could void the user’s authority to use the equipment.WARNING (EMI) - Canada: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B préscrites dans la norme sur le matériel brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministre des Communications.If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.

Section 4B: Regulatory Information 97PatentsPortions of this product are covered by some or all of the following US patents:5,515,013 5,629,960 5,845,216 5,847,553 5,878,2345,890,057 5,929,815 6,169,884 6,191,741 6,199,1686,339,405 6,359,591 6,400,336 6,516,204 6,561,8516,643,501 6,653,979 6,697,030 6,785,830 6,845,2496,847,830 6,876,697 6,879,585 6,886,049 6,986,1716,985,757 7,023,878 7,053,843 7,106,569 D442,170 D459,303 and other patents pending.Licensed by QUALCOMM Incorporated under one or more of the following United States patents and/or their counterparts in other nations:4901307 5056109 5101501 5109390 52280545267261 5267262 5337338 5414796 54167975490165 5504773 5506865 5511073 55352395544196 5568483 5600754 5657420 56595695710784 5778338Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group.

Section 4B: Regulatory Information 99Limitation of LiabilityThe information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.Additional Information and UpdatesFor up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases, visit:www.sierrawireless.com

Safety Information and Terms & ConditionsSection 5

Section 5A: Safety and Notices 103Section 5ASafety and NoticesIn This Section⽧Important Notice⽧Safety and HazardsThis section describes important guidelines regarding your Sprint Mobile Broadband USB modem.

104 Section 5A: Safety and NoticesImportant NoticeBecause of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) CDMA modem are used in a normal manner with a well-constructed network, they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. SPRINT SPECTRUM L.P. accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) CDMA modem, or for failure of the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) to transmit or receive such data.Safety and HazardsDo not operate the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) MUST BE POWERED OFF. It can transmit signals that could interfere with this equipment.Do not operate the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) MUST BE POWERED OFF. When operating, it can transmit signals that could interfere with various onboard systems.The driver or operator of any vehicle should not operate the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some jurisdictions, operating such communications devices while in control of a vehicle is an offense.To avoid the risk of explosion, use the same battery model when replacing the battery. Properly dispose of the used battery.

Section 5B: Terms and Conditions 105Section 5BTerms and ConditionsIn This Section⽧Subscriber Agreement/General Terms and Conditions of ServicesThis section contains the terms and conditions of service for your Sprint Mobile Broadband USB modem.

106 Section 5B: Terms and ConditionsSubscriber AgreementGeneral Terms and Conditions of ServicesPlease note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request.Para solicitar esta literatura en español, por favor visitar a www.sprint.com.Basic DefinitionsIn this document: (1) “we,” “us,” “our” mean Sprint Solutions, Inc. and its affiliates doing business as Sprint or Sprint PCS; (2) “you,” “your,” “customer,” and “user” mean an account holder or user with us; (3) “Device” means any phone, device, accessory or other product we sell to you or that is active on your account with us; and (4) “Service” means our offers, rate plans, options, wireless services or Devices on your account with us.The Subscriber AgreementThe Subscriber Agreement (“Agreement”) is a contract under which we provide and you accept our Services. In addition to these Terms and Conditions of Service (“Ts&Cs”), there are several parts to the Agreement, including, but not limited to, the detailed plan or other information on Services we provide or refer you to during the sales transaction, and any confirmation materials we may provide you. It is important that you carefully read all of the terms of the Agreement.Services Covered By These Ts&Cs & Additional TermsThese Ts&Cs apply to our standard wireless Services and any other Service we offer you that references these Ts&Cs. Different terms will apply to most business accounts. Additional terms will apply when you use certain Services, typically those you can access online (for example, picture/video Services, online forums, etc.). Additional terms will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/payment, and disputing charges. Also, a different dispute resolution provision may apply to services provided by another company (the dispute resolution provisions in this Agreement still apply to our Services). You will be provided details on any additional terms with your selection of any bundled Service.

Section 5B: Terms and Conditions 107Our PoliciesServices are subject to our business policies, practices and procedures (“Policies”), including, but not limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both available at our Web site. You agree to all of our Policies when you use our Services. Our Policies are subject to change at anytime with or without notice.When You Accept The AgreementYou must have the legal capacity to accept the Agreement. You accept the Agreement when you do any of the following: (a) sign a contract with us on paper or electronically; (b) accept Agreement through an oral or electronic statement; (c) attempt to or in any way use the Services; (d) pay for the Services; or (e) open any package or start any program that says you are accepting the Agreement when doing so. If you don’t want to accept the Agreement, don’t do any of these things.Term Commitments & Early Termination FeesMany of the Services (for example, rate plans and Device discounts) that we offer require you to maintain certain Services with us for a minimum term, usually 1 or 2 years (“Term Commitment”). You will be charged a fee (“Early Termination Fee”) for each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Early Termination Fees are a part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the Services you select and will be disclosed to you during the sales transaction. Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services. After you have satisfied your Term Commitment, your Services continue on a month-to-month basis without any Early Termination Fee, unless you agree to extend your Term Commitment or agree to a new Term Commitment – for example, by accepting a new rate plan or upgrading your Device. As explained directly below, there are instances when you will not be responsible for an Early Termination Fee for terminating Services early.When You Don’t Have To Pay An Early Termination FeeYou aren’t responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.

108 Section 5B: Terms and ConditionsOur Right To Change The Agreement & Your Related RightsWe may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and may provide you notice of non-material changes, in a manner consistent with this Agreement (see “Providing Notice Under This Agreement” paragraph). Except as provided below, if a change we make to the Agreement is material and has a material adverse effect on you, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.Our Right To Suspend Or Terminate ServicesWe can, without notice, suspend or terminate any Service at any time for any reason, including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit (“ASL”); (c) harassing/threatening our employees or agents; (d) providing false information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (g) breaching the Agreement, including our Policies; (h) providing false, inaccurate, dated or unverifiable identification or credit information, or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; or (j) if we believe the action protects our interests, any customer’s interests or our network.Your Ability To Change Services & When Changes Are EffectiveYou typically can change Services upon request. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require you to accept a new Term Commitment. Changes to Services are usually effective at the start of your next full invoicing cycle. If the changes take place sooner, your invoice may reflect pro-rated charges for your old and new Services.Your Right To Terminate ServicesYou can terminate Services at any time by calling us and requesting that we deactivate all Services. You’re responsible for all charges billed or incurred prior to deactivation. If Services are terminated before the end of your invoicing cycle, we

Section 5B: Terms and Conditions 109won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early.Credit Checks & Credit InformationWe agree to provide you Services on the condition you have and maintain satisfactory credit according to our standards and policies. You agree to provide information we may request or complete any applications we may provide you to facilitate our review. We rely on the credit information you furnish, credit bureau reports or other data available from commercial credit reference services, and other information (such as payment history with us) to determine whether to provide or continue to provide you Services. The Services we offer you can vary based on your credit history. We may at any time, based on your credit history, withdraw or change Services, or place limits or conditions on the use of our Services. You agree to provide us updated credit information upon request. We may provide your payment history and other account billing/charge information to any credit reporting agency or industry clearinghouse.Account Spending Limits (“ASL”)An ASL is a temporary or permanent limit (typically based on credit history, payment history, or to prevent fraud) we place on the amount of unpaid charges you can accumulate on your account, regardless of when payment on those charges is due. We reserve the right to determine which charges count towards an ASL. If you have an ASL, we may suspend your Services without prior notice if your account balance reaches the ASL, even if your account is not past due. We may impose or increase an ASL at any time with notice. An ASL is for our benefit only and should not be relied on by you to manage usage.Deposits & Returning DepositsWe may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We may change the Deposit at any time with notice. You can’t use a Deposit to make or delay payments. The Deposit, the length of time we hold the Deposit, and changes to the Deposit are determined based on your credit history, payment history and other factors. Unless prohibited by law, we may mix Deposits with our other funds and it won’t earn interest and we reserve the right to return the Deposit as a credit on your invoice at anytime. If your Services are terminated for any reason, we may keep and apply your Deposit to any outstanding charges. We’ll send any

110 Section 5B: Terms and Conditionsremaining portion of Deposit to your last known address within 90 days after your final invoice – if it is returned to us, we will forward it on to the appropriate state authorities to the extent required by law.Restrictions On Using ServicesYou can’t use our Services: (a) to transmit content/messages that are, or in any manner that is, illegal, fraudulent, threatening, abusive, defamatory, or obscene; (b) in a way that could cause damage or adversely affect our customers, reputation, network, property or Services; (c) to communicate any unsolicited commercial voice, text, SMS, or other message; (d) to infringe on the copyright of another, or upload or transmit any “virus”, “worm”, or malicious code; or (e) in any way prohibited by the terms of our Services, the Agreement or our Policies.Your Device, Number & E-mail Address; Caller IDWe don’t manufacture any Device we might sell to you or that is associated with our Services, and we aren’t responsible for any defects, acts or omissions of the manufacturer. The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through. Your Device is designed exclusively for use on our network and in other coverage areas we make available to you. It will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any phone number, identification number, e-mail address or other identifier we assign to you, your Device or your account. We’ll notify you if we decide to change or reassign them.Porting/Transferring Phone NumbersWe don’t guarantee that number transfers to or from us will be successful. If you authorize another carrier to transfer a number away from us, that is considered a request by you to us to terminate all of the Services associated with that number. You’re responsible for all charges billed or incurred prior to deactivation and for any applicable Early Termination Fees.Coverage; Where Your Device Will WorkOur coverage maps are available at our stores and at our Web site. The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you’ve chosen. Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions.

Section 5B: Terms and Conditions 111Coverage isn’t available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your Device, structures, buildings, weather, geography, topography, etc.), may result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of Service. Services that rely on location information, such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage.Roaming“Roaming” typically refers to coverage on another carrier’s network that we make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up. You can pick up roaming coverage both within and outside our network coverage areas. Your Device will generally indicate when you’re roaming. Depending on your Services, separate charges or limits on the amount of minutes used while roaming may apply. Certain Services may not be available or work the same when roaming (including data Services, voicemail, call waiting, etc.).About Data Services & ContentOur data Services and your Device may allow you to access the internet, text, pictures, video, games, graphics, music, email, sound and other materials (“Data Content”) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (third party Web sites, games, ringers, etc.). We make absolutely no guarantees about the Data Content you access on your Device. Data Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or objectionable. You’re solely responsible for evaluating the Data Content accessed by you or anyone on your account. We strongly recommend you monitor data usage by children/minors. Data Content from third parties may also harm your Device or its software. To protect our network, Services, or for other reasons, we may place restrictions on accessing certain Data Content (such as certain Web sites, applications, etc.), impose separate charges, limit throughput or the amount of data you can transfer, or otherwise limit or terminate Services. If we provide you storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services.

112 Section 5B: Terms and ConditionsSpecific Terms & Restrictions On Using Data ServicesIn addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions; and (2) as a substitute or backup for private lines or frame relay connections. We reserve the right to limit or suspend any heavy, continuous data usage that adversely impacts our network performance or hinders access to our network. If your Services include unlimited web or data access, you also can’t use your Device as a modem for computers or other equipment, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, with “phone as modem” plans, connection card plans, wireless router plans, etc.).Activation & Miscellaneous ChargesBased on our Policies, we may charge activation, prepayment, reactivation, program or other fees to establish or maintain Services. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.). You will be provided notice of these types of fees before we complete the requested transaction.Account & Service Charges; Pro-rating; Unused MinutesYou are responsible for all charges associated with your account and the Services on your account, no matter who uses the Services. Charges include, but are not limited to, the monthly recurring charges, usage charges, taxes, surcharges and fees associated with your Services. These charges are described or referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you.How We Calculate Your Charges For Billing PurposesRegular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you press “Talk” or your Device connects to the network and stops when you press “End” or the network connection otherwise breaks. You’re charged for all calls that connect, even to answering machines. You won’t be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you’re charged from the time shortly before the Device starts ringing until you press “End” or the network connection otherwise breaks. If charges vary depending on the time of day that you place or receive calls (e.g., Nights and

$Section 5B: Terms and Conditions 113Weekend plans), you’re charged for the entire call based on the rate that applies to the time period in which the call starts.iDEN Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants. You’re charged at least 6 seconds of airtime for each call you start; subsequent communications in the same call are rounded up to and billed to the next second. Time begins when you press any button to start a walkie-talkie call and ends approximately 6 seconds after completion of a communication to which no participant responds – subsequent walkie-talkie communications are considered new calls. Depending on your plan, nationwide, international or group walkie-talkie calls may use the local walkie-talkie minutes in your plan and result in additional charges. Responses to call alert transmissions are treated as new walkie-talkie transmissions even when responding within 6 seconds of receiving the alert.Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes and megabytes – not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), and 1024 KB equals 1 megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the next cent. You are charged for all data directed to your Device’s internet address, including data sessions you did not initiate and for incomplete transfers. As long as your Device is connected to our data network, you may incur data charges. Examples of data you will be charged for includes the size of a requested file or Data Content (game, ringer, etc.), web page graphics (logos, pictures, banners, advertisement, etc.), additional data used in accessing, transporting and routing the file on our network, data from partial or interrupted downloads, re-sent data, and data associated with unsuccessful attempts to reach Web sites or use applications. These data charges are in addition to any charges for the Data Content itself (game, ringer, etc.). Data used and charged to you will vary widely, even between identical actions or data sessions. Estimates of data usage – for example, the size of downloadable files – are not reliable predictors of actual usage. Your bill won’t separately list the number of KB attributed to a specific action/data session.$

Sierra Wireless MC5725U Wireless USB CDMA Modem User Manual

Sierra Wireless Inc. Wireless USB CDMA Modem

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