Sierra Wireless U306 USB Modem User Manual HSPA Modem Installation Guide

Sierra Wireless Inc. USB Modem HSPA Modem Installation Guide

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2131232

Rev 1.0

Sierra Wireless USB Modem

User Guide

Rev 1.0 Jun. 09 3

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(thatis,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere

blastingisinprogress,whereexplosiveatmospheresmaybe

present,nearmedicalequipment,nearlifesupportequipment,

oranyequipmentwhichmaybesusceptibletoanyformof

radiointerference.Insuchareas,theSierraWirelessmodem

MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan

transmitsignalsthatcouldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. Sierra Wireless

modems may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

Sierra Wireless USB Modem User Guide

42131232

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878 7,053,843 7,106,569 7,145,267

7,200,512 7,295,171 7,287,162 D442,170 D459,303

D599,256 D560,911

andotherpatentspending.

Thisproductincludes

technologylicensedfrom:

ManufacturedorsoldbySierraWirelessoritslicenseesunder

oneormorepatentslicensedfromInterDigitalGroup.

Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkof

SierraWireless.Watcher®isatrademarkofSierraWireless,

registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,theredwavedesign,

thered‐tippedantenna,andTRU‐Installaretrademarksof

SierraWireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

WindowsVista®isaregisteredtrademarkofMicrosoftCorpo‐

ration.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.Usedunderlicense.

Macintosh®isatrademarkofAppleInc.,registeredintheU.S.

andothercountries.

QUALCOMM

Rev 1.0 Jun. 09 5

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

ConsultourWebsiteforup‐to‐dateproductdescriptions,

documentation,applicationnotes,firmwareupgrades,trouble‐

shootingtips,andpressreleases:

www.sierrawireless.com

Revision History

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: sales@sierrawireless.com

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Revision

number Release

date Changes

1.0 June 2008 New document

Sierra Wireless USB Modem User Guide

62131232

Rev 1.0 Jun. 09 7

Contents

Introducing the Sierra Wireless USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .9

About the USB modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Overview of installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Insert the modem into the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Windows Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Attach the modem to the lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

USB modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the microSD card (some models only). . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the extension cable and clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Launching Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Turning the radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Frequency band and network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Sierra Wireless USB Modem User Guide

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Reinstalling the software (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Care and Maintenance of Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 31

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Rev 1.0 Jun. 09 9

11: Introducing the Sierra Wireless

USB Modem

• Services supported

• Your account and

coverage area

• Modem software

• Frequency band

support About the USB modems

SierraWirelessUSBwirelessmodemsenableyoutoconnectto

theInternet,sendandreceiveemail,connecttoacorporate

networkorvirtualprivatenetwork(VPN),orviewstreaming

video,withouttheneedforacable.

TheUSBmodemsconnecttoaTypeAUSBportonyour

computer.

ThemodemsareTRU‐Installenabled.Alltherequired

softwareisonthemodem.Whenyousetupyourmodem,the

softwareisinstalledonyourcomputer.Youdonotneedan

installationCD.

Themodemshaveabuilt‐inantennaandmayhaveaslotthat

accommodatesamicroSDexternalmemorycard.Depending

onyourserviceprovider,amicroSDcardmaybeincludedin

yourpackage,oryoumayneedtopurchaseitseparately.

Services supported

Dependingonthemodel,yourmodemsupportsspeedsofup

to21Mbps(Megabitspersecond).However,actualspeed

dependsontheservicesofferedbyyourserviceprovider.

Contactyourserviceproviderandvisit

www.sierrawireless.comfordetails.

Maximumtheoreticaldataspeedsare:

•EvolvedHighSpeedPacketAccess(EvolvedHSPAor

HSPA+)—upto21 Mbps

•HighSpeedDownloadPacketAccess(HSDPA)—upto

7.2 Mbps

•HighSpeedUploadPacketAccess(HSUPA)—upto

5.76 Mbps

•ConcurrentHSDPA/HSUPA(HSPA)—upto3.6Mbps

downloadandupto1.5Mbpsupload

Sierra Wireless USB Modem User Guide

10 2131232

•UniversalMobileTelecommunicationsSystem(UMTS)—

384 kbps(kilobitspersecond)

•EnhancedDataratesforGSMEvolution(EDGE)—

236 kbps

•GeneralPacketRadioService(GPRS)—56 kbps

GPRSandEDGEaresecondgeneration(2G)dataservices.

UMTS,HSDPA/HSUPA,andHSPA+are3Gdataservices.

Whenestablishingaconnection,yourmodemusesthefastest

availableservice.If,forexample,youareusingthemodemin

anareathathasEDGEservicebutnotUMTSorHSDPA/

HSUPAservice,themodemconnectsusingEDGEservice.

Oncetheconnectionisestablished,youhaveaccesstoall

Internetservices.

Your account and coverage area

Note: If you purchased the

modem from a GSM service

provider, you may already have

an account and a SIM card.

Otherwise, your retailer should

be able to give you the names of

companies that provide these

items.

YoumusthaveanaccountwithaGSMserviceprovidertouse

themodem.Tousethemodem’s3Gcapability,youraccount

mustbewithaserviceproviderthatoffersHSPA,HSPA+or

UMTSservice.(Themodemisbackwardscompatiblewith2G

service.)

Whenyouobtainyouraccount,youaregivenaSubscriber

IdentityModule(SIM)cardcontainingaccountinformation.

Beforeyouusethemodem,youmustinserttheSIMcardinto

it.

Yourabilitytoobtainservicedependsonthesefactors:

Note: The fee for service is

usually higher when you are

roaming (connected to a network

other than the one belonging to

your service provider).

•Networkcoverage—Youmustbewithinthenetwork

coveragearea.

•Serviceprovider—Ifyouarewithinthecoverageareaofa

networkthatisnotoperatedbyyourownserviceprovider,

youcanobtainserviceonlyifthereisaroamingagreement

betweenyourserviceproviderandthenetworkoperator.

•Accountprovisions—Youraccountmayrestrictyour

usagetocertainnetworksorlimittheamountoftimeyou

canusethenetwork.

•Frequencyband—Youcannotconnecttonetworks

operatinginbandsnotsupportedbyyourmodem,

regardlessofroamingagreementsoraccountprovisions.

MostserviceprovidershavecoveragemapsontheirWebsites.

Introducing the Sierra Wireless USB Modem

Rev 1.0 Jun. 09 11

Modem software

Themodemcomeswithconnectionmanagementsoftware.

Dependingonyourcarrier,itmaycomewithcarrier‐specific

softwareorthefollowingsoftwaremadebySierraWireless:

•SierraWirelessWatcher®forWindowsor3GWatcherfor

Mac®.Usethissoftwaretomanagethemodemand

monitoryourconnections.

•Driversoftwarethatformstheinterfacebetweenthe

modemandyourWindowsoperatingsystem

ForinformationonWatcherfeaturesandusingWatcher,see

“Connectionmanagementsoftware”onpage 24.

Frequency band support

Frequencybandssupportedbythemodem:

Technology Bands Location

2G 850 MHz (cellular band) North America

900 MHz (EGSM band) Europe

1800 MHz (DCS band) Europe and Asia

1900 MHz (PCS band) North America

3G WCDMA 850 (band V) North America and

Australia

WCDMA 1900 (band II) North America

WCDMA 2100 (band I) Europe, Asia, and

Australia

Sierra Wireless USB Modem User Guide

12 2131232

Rev 1.0 Jun. 09 13

2: Getting Started

Followtheinstructionsinthischaptertosetupandstartusing

yourmodem.

Touseyourmodem,you’llneed:

Note: Keep a written record in a

secure place of the account

information that your service

provider gives you.

•Anaccountwithaserviceprovider

•ASIMcard(suppliedbytheserviceprovider)

•Aprofile,whichmaybe:

·Alreadystoredonyourmodemwhenyoupurchaseit

·Setupautomatically

·Selectedfromadrop‐downlist

·Createdmanually

Overview of installation steps

1. Checkthesystemrequirements.

2. InserttheSIMcardintothemodem.

3. Insertthemodemintoyourcomputer.(Thenecessary

softwareisinstalledandeithertheprofileissetup

automaticallyorWatcherpromptsyoutocreateaprofile.)

System requirements

Themodemissupportedon:

•WindowsVista®

•WindowsXP(HomeandProfessionalversions)

•Mac®OSX10.4.11orlater

Note: If you are running

Mac OS X, please refer to the

Watcher Quick Start Guide for

Mac OS X found at

www.sierrawireless.com/mac.

ToinstallaUSB‐connectedmodem,yourcomputerrequires

thefollowing:

USB port 1 USB Type A slot (USB 1.1 or 2.0)

Memory 32 MB

Sierra Wireless USB Modem User Guide

14 2131232

Inserting the SIM card

Note: To prevent the SIM card

from becoming jammed in its

slot, ensure the edge of the card

is smooth before inserting it. Do

not attach labels to your SIM

card as this may also cause it to

jam.

1. IfyourSIMcardisattachedtoalargercard,detachthe

SIMcardandremoveanyfragmentsstucktoit.

2. Removetheendcap.TheSIMcardslotistheuppermost

slotabovetheUSBconnector1.SeeFigure 2‐1.

3. InserttheSIMcard.Dependingonthemodel,your

modemmayormaynothaveaSIMtray.

IfthereisnoSIMtray:

a. GentlypushtheSIMcardintotheslotuntilthecard

willnotgoinanyfurther.

Whenitisproperlyinserted,theouteredgeoftheSIM

cardisinlinewiththeedgeofthehousing.

Figure 2-1: Inserting the SIM card into a USB modem

IfthereisaSIMtray:

a. GentlyslideopentheSIMcardtray,butdonotremove

itentirely.2

1. Depending on your model, some modems may have only one slot or the SIM slot

may be on the side of the modem.

2. If you inadvertently remove the tray entirely, reinsert it into the modem.

Getting Started

Rev 1.0 Jun. 09 15

b. PlacetheSIMcardonthetray,asshowninthe

followingillustration.

c. ClosetheSIMtray.

Note: For instructions on removing the SIM card, see page 23.

Insert the modem into the

computer

1. GentlyinsertthemodemintotheUSBslot.

Note: If the orientation of your computer’s USB slot or the thickness

of your computer are such that pressure is applied to the end or side

of the modem, you may damage the modem or your computer. In

such cases, do not insert the modem directly into your computer’s

USB slot; use the USB extension cable and notebook computer clip

instead. See “Using the extension cable and clip” on page 23.

Sierra Wireless USB Modem User Guide

16 2131232

Note: Do not forcefully insert the

modem as you may damage

connector pins.

Note: Do not insert the modem or the USB extension cable into a

USB hub or, if your keyboard is separate from your notebook

computer, a USB slot on your keyboard.

Installing the software

ThemodemcomeswithTRU‐InstallaSierraWireless

featurethatinstallsthenecessarysoftwarethefirsttimeyou

insertthemodemintoyourcomputer.(Youdonotneedan

installationCD.)

Theinstallationprocessstartsautomaticallywhenyouinsert

themodem.Followtheon‐screeninstructionsforinstallingthe

software.

Windows Operating System1

Iftheinstallationprocessdoesnotstartautomatically:

1. Double‐clickMy Computer(WindowsXP)orComputer

(WindowsVista)onyourdesktop.

2. ClicktheTRU-Installdrive.

3. UndertheTRU‐Installdrive,gototheWinfolderand

double‐clicktheSetup.exe file.

4. Followtheon‐screeninstructionsforinstallingthe

software.

Note: Do not remove the modem until the software installation is

complete. If you have inadvertently removed the modem too soon,

see “Reinstalling the software (Windows)” on page 27.

Connect to the network

Touseyouraccount(andconnecttoyourserviceprovider’s

network),youneedtohaveatleastoneprofilesetuponyour

modem.Dependingonhowyourmodemisconfigured,the

profilemayalreadybesetuporyoumayneedtocreateone.

1. If you are using a Mac computer, see page 17.

Scenario Required action

Watcher automatically detects or creates a default

profile. Click Connecta.

Watcher prompts you to create a data profile. 1. Click Yes, then....

Getting Started

Rev 1.0 Jun. 09 17

Oncethesoftwareissuccessfullyinstalledandtheprofileisset

up,themodemisreadytouse.

Anytimeyouusethemodemwiththesamecomputer,TRU‐

Installverifiesthatthecorrectsoftwareisalreadyinstalled.

Thisprocesstakesafewseconds.

Ifyouneedtore‐installthesoftware,seepage 27.

ForinformationonusingWatcher,see“Connection

managementsoftware”onpage 24orviewtheOnlineHelp

thatcomeswithWatcher.

Mac OS X

1. Afterinsertingthemodem,double‐clicktheinstaller

package.

Ifyoudonotseetheinstallerpackage:

a. OpenFinder.

b. UnderDevices,clickTRU-Install.

c. Doubleclicktheinstallerpackage.

2. Followtheon‐screeninstructions.

3. Restartourcomputerwhenprompted.

Connect to the network

Oncethesoftwareissuccessfullyinstalled,themodemisready

touse.

1. ClicktheConnectbuttontoconnecttothenetwork.

•If Watcher opens the Options window Profile

pane and pre-selects an appropriate profile

(normally the name of your service provider)

from the drop-down list...

a. Click OK to accept that profile (or choose

another from the drop-down list).

b. Click Connecta.

•If Watcher opens the Options window Profile

pane, the Profile name field is blank, and

your service provider is not included in the

drop-down list...

You need to create a profile manually. Refer to the

Watcher online help for details.

a. The first time you insert the modem in the computer, it takes a few seconds for the modem to locate the net-

work. While it is scanning for a network, the Connect button is unavailable.

Scenario Required action

Sierra Wireless USB Modem User Guide

18 2131232

Attach the modem to the

lanyard

Tokeepeverythingtogether,threadthelanyardthroughthe

capandthemodem,asshownintheillustrations.

Youcanalsoattachthelanyardtothecap.

➊➋ ➌ ➍

➊➋

Rev 1.0 Jun. 09 19

3: Using your USB Modem

• USB modem LED

operation

• Using the microSD

card (some models

only)

• Using the extension

cable and clip

• Connection

management

software

USB modem features

USBmodemshaveaUSBconnectorandslotsforaSIMcard

andamicroSDexternalstoragecard.LEDsonthefrontofthe

modemprovidestatusinformation.

Note: 1. Depending on the modem, the microSD card slot may be on

the side of the modem.

microSD card slot1

USB connector

Cap

SIM card slot

Data LED

Power LED

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LED operation

TheUSBmodemhastwoLEDsthatshowthecurrentstatusof

themodem.

LED State Indicates

Power Off Indicates one of the following states:

•The modem is not inserted in the computer.

•The computer is off or in “suspend and resume” mode.

•The modem radio has been turned off using Watcher (see “Turning

the radio on and off” on page 25) or another connection client.

Solid Blue The power is on, the modem is working normally.

Blinking Blue The firmware is being updated.

Do not remove the modem from the computer.

Blinking Amber The modem is searching for service (initializing).

Solid Amber Modem error—either the modem is having a problem initializing

(searching for service) or is offline because of a failure.

Contact your service provider.

Data Off The modem is unable to detect 2G or 3G service.

Blinking Amber The modem has detected a 2G network (EDGE, GPRS, GSM) and is

ready to connect.

Solid Amber The modem is connected to a 2G network and is able to send and

receive data.

Blinking Blue The modem has detected a 3G network (UMTS, HSPA, HSPA+) and is

ready to connect.

Solid Blue The modem is connected to a 3G network and can send and receive

data.

Using your USB Modem

Rev 1.0 Jun. 09 21

Using the microSD card (some

models only)

SomeSierraWirelessmodemscanaccommodateamicroSD

externalstoragecard.

TouseamicroSDcard:

1. Ifthereisanon‐functionalmicroSDcardinthelowerslot:

a. Pressitinandthenreleaseit.

b. Gentlyremovethenon‐functionalmicroSDcard.

2. InsertthemicroSDcardintothelowerslotattheendofthe

modem,asshownintheillustration.

OrifthemicroSDslotisonthesideofthemodem:

3. Insertthemodemintothecomputer.

IfthecomputerdoesnothaveWatcherinstalled,youmay

begiventheoptiontoinstallit.Ifyoudonotwanttoinstall

Watcher,canceltheinstallation.YoucanusethemicroSD

cardwithouthavingWatcherinstalled.

ThemicroSDcardappearsasaUSBmemorydrive.Youcan

copy,paste,anddragfilestoandfromitthesamewayasyou

canwithanyotherexternaldrive.

SIM card slot

microSD card slot

Sierra Wireless USB Modem User Guide

22 2131232

Removing the microSD card

ToremovethemicroSDcard:

If the microSD slot is in the end of the modem:

1. Removethecap.

2. PushthemicroSDcardinandthenreleaseit.

3. GentlypullthemicroSDcardout.

If the microSD slot is on the side of the modem:

1. Opentheflaponthesideofthemodem.

2. PushthemicroSDcardinandthenreleaseit.

Using your USB Modem

Rev 1.0 Jun. 09 23

GentlypullthemicroSDcardout.

Removing the SIM card

ToremovetheSIMcardfromthemodem,pushtheSIMcard

inandthenreleaseit.SeeFigure 3‐1.

Figure 3-1: Removing the SIM card from a USB modem

Using the extension cable and

clip

SomeUSBmodemsmaycomewithanextensioncableand

clip.Theclipfitsonthetopofyournotebookcomputerand

holdsyourmodem.

Note: To meet FCC (regulatory) requirements, use only the supplied

extension cable and notebook computer clip; other cables and

notebook computer clips should not be used.

Note: Do not insert the modem or the USB extension cable into a

USB hub or, if your keyboard is separate from your notebook

computer, a USB slot on your keyboard.

Tousetheextensioncableandclip:

1. Placetheclipontopofthenotebookcomputer.

Sierra Wireless USB Modem User Guide

24 2131232

2. Connecttheextensioncabletothemodem.

3. Placethemodemintheclipholder.

4. ConnecttheotherendoftheextensioncabletotheUSB

slotonyourcomputer.

Connection management

software

YourmodemcomeswithSierraWirelessWatcher,Watcherfor

Mac,orotherconnectionmanagementsoftware,dependingon

yourcarrier.

Note: Sierra Wireless Watcher and Watcher for Mac are compatible

with earlier Sierra Wireless modems.

Watcherenablesyouto:

•Initiatedataconnections

•Determinesignalstrength,roamingstatus,GPRS,EDGE,

UMTS,orHSDPA/HSUPAavailability,andothernetwork

connectionparameters

•MonitorthestatusofthemodemandGSMservice

•SendandreceiveSMSmessages

•EnableordisableSIMsecuritythatpreventsothersfrom

usingyourSIMcardifitislostorstolen

•Setoptionsrelatedtonotificationsandthe3GWatcher

window

Using your USB Modem

Rev 1.0 Jun. 09 25

•Createormodifyanaccountprofile

YoudonotneedtorunWatcherwhenyouusethemodem,but

Watcherdoesprovideusefulstatusinformation.

Launching Watcher

Unlessthisfeaturehasbeendisabled,Watcherlaunches

automaticallyanytimeyouinsertthemodem.Youcanalso

launchWatcherby:

Dependingonhowyourprofileisconfigured,yourbrowser,

VPN,orotherprogrammaylaunchautomaticallyanytimeyou

launchWatcher.

Turning the radio on and off

Thisoptionallowsyoutoconserveyourcomputer’sbatteryby

turningoffthemodem’sradiotransmitter/receiverwhenyou

arenotusingit.

Toturnofftheradio:

1. SelectTools > Turn Radio Off.

Whentheradioisturnedoff,themenuoptionswitchestoTurn

Radio Onandthemessage“Radio is off”isdisplayedinthe3G

Watcherwindow.

Toturnontheradio:

1. SelectTools > Turn Radio On.

Frequency band and network selection

3GWatcherhastwooptionsthataffectyourabilitytoobtain

GPRS,EDGE,UMTS,HSDPA/HSUPAorHSPA+service:

•Thefrequencybandyouwanttouse

•Thenetworkyouwanttouse,ifyouarewithinthe

coverageareaofmorethanonenetwork

Windows Mac

•Double-clicking the

desktop shortcut , or

•Selecting Start >

Programs > Sierra

Wireless > 3G Watcher >

3G Watcher

•Clicking the Watcher icon

in the dock, or

•Navigating to the Applications

> 3G Watcher folder and

double-clicking 3G Watcher.

Sierra Wireless USB Modem User Guide

26 2131232

Note: Your service provide may not permit manual network selection.

If network selection is restricted, (Mac) the Network button in the

Preferences pane will be disabled.

Frequency band selection

EveryGSMnetworkoperatesononesetoffrequencybands.

Themodemisdesignedtochangefrequencybandsautomati‐

callytoobtainnetworkservice.Youcanalsochangefrequency

bandsmanually.

Tochangefrequencybandsmanually:

Note: Unless your service provider specifies otherwise, it is recom-

mended that you use the Automatic setting.

MoreinformationisavailableintheWatcherOnlineHelp.

FromthemainWatcherwindow,selectHelp > Help Topics

(Windows)orHelp > SierraWatcher Help(Mac).

Network selection

Tochangeyournetworkselectionmode:

Dependingonyourlocation,youmaybewithinthecoverage

areaofseveralnetworks.Yourabilitytoobtainserviceoneach

networkdependsonyouraccount.

Windows Mac

1. From the main window,

select Tools > Options >

Network.

2. In the Frequency Band field,

select an option from the

drop-down list.

1. Select 3G Watcher >

Preferences > Network.

2. In the Frequency Band

field, select the desired

frequency band from the

drop-down list.

Windows Mac

1. Fromthemainwindow,

selectTools > Options >

Network > Network

Selection Mode.

2. Select an option from the

Network Selection Mode

drop-down list.

1. Select 3G Watcher >

Preferences > Network.

2. Select an option in the

Network Selection Mode

field.

Using your USB Modem

Rev 1.0 Jun. 09 27

Youroptionsfornetworkselectionare:

•Automatic—Themodemautomaticallyselectsanetwork

basedonyouraccountandnetworkavailability.

•Manual—Themodemscanstheareaanddisplaysalistof

detectedGSMnetworks.

Ifyouselectanetworkonwhichyoucannotobtainservice,

themessage,“Failedtoregisterwithnetwork”appears.

Chooseadifferentnetwork.

MoreinformationisavailableintheWatcherOnlineHelp.

FromthemainWatcherwindow,selectHelp > Help Topics

(Windows)orHelp > SierraWatcher Help(Mac).

Reinstalling the software

(Windows)

IfyouneedtoreinstallorrepairtheWatchersoftware:

1. OpentheControl Panel.

2. Double‐clickTRU-Install.

3. Followtheon‐screeninstructions.

Or,inWatcher:

1. SelectTools > Software Installation Mode.

2. Followtheon‐screeninstructions.

Ifyouhavecanceledthesoftwareinstallationprocessor

removedthemodemfromthecomputerbeforethesoftware

installationprocesswascomplete,youmayreceiveerror

messageswhenyoutrytoreinstallthesoftware.Ifthat

happens:

1. GotoStart > Control Panel > Add or Remove Programs and

removeTRU-Install.

2. Insertthemodemintothecomputer.

Note: Do not remove the modem until the software installation

process is complete.

Sierra Wireless USB Modem User Guide

28 2131232

Rev 1.0 Jun. 09 29

4: Care and Maintenance of Your

USB Modem

Aswithanyelectronicdevice,themodemmustbehandled

withcaretoensurereliableoperation.Followtheseguidelines

whenyouuseandstoreyourmodem:

•DonotapplyadhesivelabelstotheSIMcard.Thismay

causeittojaminsidetheslot,orpreventitfrombeing

insertedproperly.

•Whennotinstalledinyourcomputer,storethemodem

andSIMcardinasafeplace.

•USB‐connectedmodemsshouldfiteasilyintoyour

computer’sUSBport.Forcingthemodemintotheport

maydamagetheconnectorpins.

•Protectthemodemfromliquids,dust,andexcessiveheat.

(Seethe“Environmentalspecifications”onpage 32for

maximumtolerances.)

Sierra Wireless USB Modem User Guide

30 2131232

Rev 1.0 Jun. 09 31

5: Technical Specifications

Radio frequency and electrical

specifications

Table 5-1: Radio frequency and electrical

specifications

Compliance GSM Release 6

Transmit GSM 1900 (PCS): 1850 – 1910 MHz

GSM 1800 (DCS):1710 – 1785 MHz

EGSM 900: 880 – 915 MHz

GSM 850: 824 – 849 MHz

WCDMA 2100 (Band I): 1920 – 1980 MHz

WCDMA 1900 (Band II): 1850 – 1910 MHz

WCDMA 850 (Band V): 824 – 849 MHz

WCDMA 800 (Band VI): 830 – 840 MHz

Receive GSM 1900 (PCS): 1930 to 1990 MHz

GSM 1800 (DCS): 1805 to 1880 MHz

EGSM 900: 925 to 960 MHz

GSM 850: 869 to 894 MHz

WCDMA 2100 (Band I): 2110 to 2170 MHz

WCDMA 1900 (Band II): 1930 to 1990 MHz

WCDMA 850 (Band V): 869 to 894 MHz

WCDMA 800 (Band VI): 875 to 885 MHz

Channel

spacing 200 kHz (GSM)

5 MHz (WCDMA)

Channel raster 200 kHz

Frequency

stability 0.1 ppm

Sierra Wireless USB Modem User Guide

32 2131232

Environmental specifications

Operating

temperature 0°C to 50°C (32°F to 122°F)

Storage

temperature -20°C to +85°C (-4°F to +185°F)

Humidity 85%, non-condensing

Vibration Random vibration, 10 to 1000 Hz, nominal

6G RMS in each of 3 mutually perpendicular

axes. Test duration of 60 minutes for each

axis, for a total test time of 3 hours (non-

operating).

Drop 1 m on concrete on each of 6 faces, 2 times

Rev 1.0 Jun. 09 33

6: Regulatory and Safety

Information

Notice

Becauseofthenatureofwirelesscommunications,trans‐

missionandreceptionofdatacanneverbeguaranteed.Data

maybedelayed,corrupted(thatis,haveerrors),orbetotally

lost.Althoughsignificantdelaysorlossesofdataarerare

whenwirelessdevicessuchastheSierraWirelessmodemare

usedinanormalmannerwithawell‐constructednetwork,the

SierraWirelessmodemshouldnotbeusedinsituationswhere

failuretotransmitorreceivedatacouldresultindamageof

anykindtotheuseroranyotherparty,includingbutnot

limitedtopersonalinjury,death,orlossofproperty.Sierra

Wirelessanditsaffiliatesacceptnoresponsibilityfordamages

ofanykindresultingfromdelaysorerrorsindatatransmitted

orreceivedusingtheSierraWirelessmodem,orforfailureof

theSierraWirelessmodemtotransmitorreceivesuchdata.

Safety and hazards

ThemodemMUSTBEPOWEREDOFFinallareasthatmay

besusceptibletoradiointerference,inparticular:

•Prohibitedareas

Obeyallsignsandnoticesandfollowallrulesandregula‐

tions.Poweroffthemodemwheninstructedtodosoor

whenyoususpectthatitmaycauseinterferenceordanger.

•Inareaswhereblastingisinprogress

•Whereexplosiveatmospheresmaybepresent

Areaswithapotentiallyexplosiveatmospherearenot

alwaysclearlymarked.Suchareasincludegasstations,

fueldepots,chemicaltransferorstoragefacilities,areas

whereblastingisinprogress,areaswheretheaircontains

chemicalsorparticlessuchasgrain,dust,ormetalpow‐

ders,andanyotherareawhereyouwouldnormallybe

advisedtoturnoffyourcellularphoneorvehicleengine.

•Nearmedicalorlife‐supportequipment

Medicalequipmentmaybesusceptibletoanyformof

radiointerference.Insuchareasthemodemcantransmit

signalsthatcouldinterferewiththisequipment.

•Onboardaircraft

Sierra Wireless USB Modem User Guide

34 2131232

InadditiontoFederalAviationAuthority(FAA)require‐

ments,manyairlineregulationsstatethatyoumustsus‐

pendwirelessoperationsbeforeboardinganaircraft.The

modemiscapableoftransmittingsignalsthatcouldinter‐

ferewithvariousonboardsystemsandcontrols.

Failuretoobservethisinstructionmayleadtosuspension

ordenialofcellulartelephoneservicestotheoffender,

legalaction,orboth.

Someairlinesmaypermittheuseofcellularphoneswhile

theaircraftisonthegroundandthedoorisopen.The

modemmaybeusednormallyatthistime.

•Whileoperatingavehicle

Thedriveroroperatorofanyvehicleshouldnotusea

wirelessdatadevicewhileincontrolofavehicle.Doingso

detractsfromthedriveroroperatorʹsabilitytocontroland

operatethevehicle.Insomecountries,usingsuchcommu‐

nicationsdeviceswhileincontrolofavehicleisanoffence.

Regulatory information for

North America

CAUTION:Unauthorizedmodificationsorchangesnot

expresslyapprovedbySierraWireless,Inc.couldvoid

compliancewithregulatoryrules,andtherebyyourauthority

tousethisequipment.

ThedesignoftheSierraWirelessmodemscomplieswithU.S.

FederalCommunicationsCommission(FCC)andIndustry

Canada(IC)guidelinesrespectingsafetylevelsofradio

frequency(RF)exposureforportabledevices,whichinturn

areconsistentwiththefollowingsafetystandardspreviously

setbyCanadian,U.S.andinternationalstandardsbodies:

•ANSI/IEEEC95.1‐1999,IEEEStandardforSafetyLevelswith

RespecttoHumanExposuretoRadioFrequencyElectromag‐

neticFields,3kHzto300GHz

•NationalCouncilonRadiationProtectionandMeasure‐

ments(NCRP)Report86,‐1986,BiologicalEffectsand

ExposureCriteriaforRadioFrequencyElectromagneticFields

•HealthCanada,SafetyCode6,1999,LimitsofHuman

ExposuretoRadiofrequencyElectromagneticFieldsinthe

FrequencyRangefrom3kHzto300GHz

•InternationalCommissiononNon‐IonisingRadiation

Protection(ICNIRP)1998,Guidelinesforlimitingexposureto

time‐varyingelectric,magnetic,andelectromagneticfields(up

to300GHz)

Regulatory and Safety Information

Rev 1.0 Jun. 09 35

Caution: The Sierra Wireless USB modem must be 1.0 cm or more

from users during operation, to satisfy FCC / IC RF exposure require-

ments. The Sierra Wireless USB modem has been tested for

compliance with FCC / IC RF exposure limits in the notebook

computer(s) configurations with horizontal and vertical USB slots and

can be used in notebook computers with substantially similar physical

dimensions, construction, and electrical and RF characteristics. This

USB modem must not be used with any other antenna or transmitter

that has not been approved to operate in conjunction with this

modem. Note: This USB modem must not be used in any unapproved

configurations. For details, contact Sierra Wireless.

Note: The Sierra Wireless USB modem is approved for normal-size

notebook computers only (typically with 12 inches or larger display

screens). For notebook computers with a display screen smaller than

12 inches or if the orientation of the USB slot does not allow for at

least 1.0 cm between the modem and the user or bystanders, use the

provided extension cable and clip to ensure a safe distance between

the modem antenna and users or bystanders.

To meet FCC requirements, use only the supplied USB extension

cable and laptop clip; other cables and laptop clips should not be

used.

ThesedevicescomplywithPart15oftheFCCRules.

Operationissubjecttotheconditionthatthesedevicesdonot

causeharmfulinterference.

Whereappropriate,theuseoftheequipmentissubjecttothe

followingconditions:

Warning: (EMI) – United States FCC Information –

This equipment has been tested and found to

comply with the limits pursuant to Part 15 of the

FCC Rules. These limits are designed to provide

reasonable protection against harmful interference

in an appropriate installation. This equipment

generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance

with the instructions, may cause harmful inter-

ference to radio communication. However, there is

no guarantee that interference will not occur in a

particular installation.

Sierra Wireless USB Modem User Guide

36 2131232

Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningthe

equipmentoffandon,theuserisencouragedtotrytocorrect

theinterferencebyoneormoreofthefollowingmeasures:

•Increasetheseparationbetweentheequipmentand

receiver

•Connecttheequipmentintoanoutletonacircuitdifferent

fromthattowhichthereceiverisconnected

•Consultthedealeroranexperiencedradio/TVtechnician

forhelp

IfyouhavepurchasedthisproductunderaUnitedStates

Governmentcontract,itshallbesubjecttorestrictionsasset

forthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitions

Regulations(DFARs)Section252.227‐7013forDepartmentof

Defensecontracts,andassetforthinFederalAcquisitions

Regulations(FARs)Section52.227‐19forcivilianagency

contractsoranysuccessorregulations.Iffurthergovernment

regulationsapply,itisyourresponsibilitytoensure

compliancewithsuchregulations.

Regulatory information for EU

countries

SierraWirelessherebydeclaresthattheSierraWirelessUSB

wirelessmodemconformtoalltheessentialrequirementsof

Directive1999/5/EC:

TheDeclarationofConformitymadeunderDirective1999/5/

ECisavailableforviewingatthefollowinglocationintheEU

community:

SierraWireless(UK),Limited

LakesideHouse

1FurzegroundWay,StockleyParkEast

Uxbridge,Middlesex

UB111BD

England

Rev 1.0 Jun. 09 37

Numerics

3GWatcher

introduction,24

launching,25

account,10

channelraster,31

channelspacing,31

clip,23

connecttothenetwork,16

coveragearea,10

driver,11

electricalspecifications,31

environmentalspecifications,32

errormessages,27

extensioncable,23

externalmemorystorage,9,21

externalSD,9,21

externalstoragecard,21

flashdrive,21

frequencies

receive,31

transmit,31

frequencystability,31

humidity,32

installing,errormessages,27

lanyard,18

launching3GWatcher,25

LEDs,20

MacintoshOSXsupport,13

memorycard,9

memoryrequired,13

microexternalmemorycard,21

microSD,9,21

modem,inserting,15

network

overview,10

selection,27

notebookcomputerclip,23

operatingsystemssupported,13

poweroptions,powerup/down,25

profile,13,16

radiofrequencyspecifications,31

receivefrequencies,31

regulatoryinformation,33

requirements,software,14

RFspecifications,31

roaming,10

safetynotice,33

SIMcard

inserting,14

removing,23

softwareinstallation,16

softwarerequirements,14

Index

Sierra Wireless USB Modem User Guide

38 2131232

specifications,31–32

electrical,31

environmental,32

radiofrequency,31

storage

temperature,32

whennotusingcard,29

systemrequirements,13

technicalspecifications,31–32

temperature,32

transmitfrequencies,31

TRU‐Install,9,16,16

USBmodem,inserting,15

USBportrequirements,13

vibration,32

Watcher,description,11

WindowsVistasupport,13

WindowsXPsupport,13

Sierra Wireless U306 USB Modem User Manual HSPA Modem Installation Guide

Sierra Wireless Inc. USB Modem HSPA Modem Installation Guide

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