Sierra Wireless U598 USB Modem User Manual USB 598 Modem User Guide rev 1 0 for FCC

Sierra Wireless Inc. USB Modem USB 598 Modem User Guide rev 1 0 for FCC

Contents

User Manual

USB 598 Modem withUser Guide2130972Rev 1.1
USB 598 Modem - User Guide22130972Important Notice Duetothenatureofwirelesscommunications,transmissionandreceptionofdatacanneverbeguaranteed.Datamaybedelayed,corrupted(i.e.,haveerrors)orbetotallylost.AlthoughsignificantdelaysorlossesofdataarerarewhenwirelessdevicessuchastheSierraWirelessmodemareusedinanormalmannerwithawell‐constructednetwork,theSierraWirelessmodemshouldnotbeusedinsituationswherefailuretotransmitorreceivedatacouldresultindamageofanykindtotheuseroranyotherparty,includingbutnotlimitedtopersonalinjury,death,orlossofproperty.SierraWirelessacceptsnoresponsibilityfordamagesofanykindresultingfromdelaysorerrorsindatatransmittedorreceivedusingtheSierraWirelessmodem,orforfailureoftheSierraWirelessmodemtotransmitorreceivesuchdata.Safety and Hazards DonotoperatetheSierraWirelessmodem:•Inareaswhereblastingisinprogress•Whereexplosiveatmospheresmaybepresent•Nearmedicalequipment•Nearlifesupportequipment,oranyequipmentthatmaybesusceptibletoanyformofradiointerference.Insuchareas,theSierraWirelessmodemMUSTBEPOWEREDOFF.TheSierraWirelessmodemcantransmitsignalsthatcouldinterferewiththisequipment.DonotoperatetheSierraWirelessmodeminanyaircraft,whethertheaircraftisonthegroundorinflight.Inaircraft,theSierraWirelessmodemMUSTBEPOWEREDOFF.Whenoperating,theSierraWirelessmodemcantransmitsignalsthatcouldinterferewithvariousonboardsystems.Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The Sierra Wireless modem may be used at this time.ThedriveroroperatorofanyvehicleshouldnotoperatetheSierraWirelessmodemwhileincontrolofavehicle.Doingsowilldetractfromthedriveroroperatorʹscontrolandoperationofthatvehicle.Insomestatesandprovinces,operatingsuchcommunicationsdeviceswhileincontrolofavehicleisanoffence.
PrefaceDocument 2130972. Rev 1.1 Jul.08 3Limitation of LiabilityTheinformationinthismanualissubjecttochangewithoutnoticeanddoesnotrepresentacommitmentonthepartofSierraWireless.SIERRAWIRELESSANDITSAFFILIATESSPECIFICALLYDISCLAIMLIABILITYFORANYANDALLDIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGESINCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSORREVENUEORANTICIPATEDPROFITSORREVENUEARISINGOUTOFTHEUSEORINABILITYTOUSEANYSIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESSAND/ORITSAFFILIATESHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGESORTHEYAREFORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.Notwithstandingtheforegoing,innoeventshallSierraWirelessand/oritsaffiliatesaggregateliabilityarisingunderorinconnectionwiththeSierraWirelessproduct,regardlessofthenumberofevents,occurrences,orclaimsgivingrisetoliability,beinexcessofthepricepaidbythepurchaserfortheSierraWirelessproduct.Patents PortionsofthisproductmaybecoveredbysomeorallofthefollowingUSpatents:5,515,013 5,629,960 5,845,216 5,847,553 5,878,2345,890,057 5,929,815 6,169,884 6,191,741 6,199,1686,339,405 6,359,591 6,400,336 6,516,204 6,561,8516,643,501 6,653,979 6,697,030 6,785,830 6,845,2496,847,830 6,876,697 6,879,585 6,886,049 6,968,1716,985,757 7,023,878, 7,053,843 7,106,569 7,145,2677,200,512 7,287,162 7,295,171 D442,170 D459,303D559,256 D560,911andotherpatentspending.Thisproductincludestechnologylicensedfrom:LicensedbyQUALCOMMIncorporatedunderoneormoreofthefollowingUnitedStatespatentsand/ortheircounterpartsinothernations:4,901,307 5,056,109 5,101,501 5,109,390 5,228,0545,267,261 5,267,262 5,337,338 5,414,796 5,416,7975,490,165 5,504,773 5,506,865 5,511,073 5,535,2395,544,196 5,568,483 5,600,754 5,657,420 5,659,5695,710,784 5,778,338ManufacturedorsoldbySierraWirelessInc.oritsLicenseesunderoneormorepatentslicensedfromInterDigitalGroup.Copyright ©2008SierraWireless.Allrightsreserved.
USB 598 Modem - User Guide42130972Trademarks AirCardand“HeartoftheWirelessMachine”areregisteredtrademarksofSierraWireless.WatcherisatrademarkofSierraWireless,registeredintheEuropeanCommunity.SierraWireless,theSierraWirelesslogo,TRU‐Install,TRU‐Locate,andtheredwavedesignaretrademarksofSierraWireless.Windows®isaregisteredtrademarkofMicrosoftCorporation.MacOSisatrademarkofAppleInc.,registeredintheU.S.andothercountries.PCCardandExpressCardaretrademarksofPCMCIA.QUALCOMM®isaregisteredtrademarkofQUALCOMMIncorporated.gpsOneisatrademarkofQUALCOMMIncorporated.InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐rationintheUnitedStatesofAmericaand/orothercountries.Othertrademarksarethepropertyoftherespectiveowners.Contact InformationAdditional information and updatesForup‐to‐dateproductdescriptions,documentation,appli‐cationnotes,firmwareupgrades,troubleshootingtips,andpressreleases,visitwww.sierrawireless.com.Sales Desk: Phone: 1-604-232-1488Hours: 8:00 AM to 5:00 PM Pacific TimeE-mail: sales@sierrawireless.comPost: Sierra Wireless13811 Wireless WayRichmond, BCCanada V6V 3A4Fax: 1-604-231-1109Web: www.sierrawireless.com
Document 2130972. Rev 1.1 Jul.08 5Table of ContentsIntroducing the USB 598 Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13The USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 14CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17The USB 598 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Mac requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Installing on a Windows computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Installing on a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
USB 598 Modem - User Guide62130972USB modem insertion and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Inserting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using the USB extension cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using the USB extension cable and laptop clip. . . . . . . . . . . . . . . . . . . . . . . . 25Using a microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Inserting the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Using an external antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Activating on a Windows computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Activating on a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Watcher Basics (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
ContentsDocument 2130972. Rev 1.1 Jul.08 7Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Watcher Lite Basics (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Starting and closing Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Watcher Lite window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Connection states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45No device detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Not activated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Updating User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Device is Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Determining the type of coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Watcher Lite menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Connecting to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Viewing the amount of data transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Ending a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Displaying your phone number and ESN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Initial lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Warning regarding the lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48When the modem is locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Locking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Unlocking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Powering the modem off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Uninstalling the Watcher Lite software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
USB 598 Modem - User Guide82130972Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 52Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Document 2130972. Rev 1.1 Jul.08 911: Introducing the USB 598 ModemNote: This document applies to you, only if your wireless device is the USB 598 modem from Sierra Wireless. This document does not apply, if you are using an AirCard®595 PC Card, Compass™ 597 or AirCard 595U USB modem, AirCard 597E ExpressCard, or a wireless device that is built into your computer.•Welcome•Feature summary•Package contents•System components•Care and maintenance of your modem WelcomeTheSierraWirelessUSB 598modemisadual‐bandwirelessUSBmodemforcellularandPCSnetworks,andtheGPSfrequencyband.Thismodemenhancesthefunctionalityofyourmobilecomputingdevicebyadding2‐waymessagingandhigh‐speedmobiledatainextendedareas,comparedtowirelesslocalareanetworks.Thismodemallowsyoutodothefollowing(subjecttofeatureavailability),withoutusingawirelinephoneornetwork:•ConnecttotheInternet,VPNandcorporatenetworks•Sendandreceivelargee‐mailmessages•SendandreceiveSMSmessages(Windowsonly)•Uselocation‐basedservices(Windowsonly)•Conductvideo‐conferencing•Accessstreaming,real‐timemedia•PlaygamesonlineNote: You can view this guide online or print it to keep on hand. If you're viewing it online, simply click a topic in the Table of Contents, or a page number in the Index, or any page reference or section reference. (Most text that is blue is a clickable link.) The PDF automatically displays the appropriate page.
USB 598 Modem - User Guide10 2130972Feature summaryNote: For step-by-step instruc-tions to access features of the modem, consult the online help available with the Watcher® software for Windows (page 40).TheUSBmodemisdesignedtoprovideawiderangeofcapabilitiesusingCDMAnetworktechnology.Implemen‐tationofthesefeaturesdependsontheparticularserviceproviderandaccountfeaturesyouhavechosen.Somefeaturesdescribedinthismanualmaynotbesupportedbyyourserviceproviderormaynotbeavailablewithyournetworkaccount.Fordetailsoftheservicesandaccountsavailable,contactyourserviceprovider.Wireless modemWindowsOnceinstalledandconfigured,themodemcanconnecttotheCDMAnetworkautomatically.Youjustinsertthemodem,allowWatchertoautolaunchandauthenticateyouraccountonthenetwork,thenlaunchyourInternetbrowser(whichyoucanalsoconfigureinWatchertolaunchautomatically)—you’reonline!Alternatively,youcanmakeahigh‐speeddataconnectionwithoutrunningWatcher—simplybylaunchingwhateverapplicationyouwanttouse(suchasyourwebbrowserore‐mailapplication).Fordetails,seetheonlinehelptopic“Autoconnectbehaviour”.Themodemalsoallowsyoutodialupamodem(suchasacorporateserver).MacOncethemodemisinstalledandconfigured,youcanuseittoconnecttotheCDMAnetwork.Youjustinsertthemodem,startWatcherLiteandallowittoauthenticateyouraccountonthenetwork,thenlaunchyourInternetbrowser—you’reonline!TRU-InstallTRU‐Install™isaSierraWirelessfeaturethatinstallsthenecessarysoftwareanddriversthefirsttimeyouinsertthemodemintoyourWindowsorMaccomputer.AninstallationCDisnotrequired.
Introducing the USB 598 ModemDocument 2130972. Rev 1.1 Jul.08 11TRU-LocateWithTRU‐Locate™,youcanuselocation‐basedservices(GPS)onyourWindowscomputertoquery,forexample,thenetworkforinformationonpointsofinterest(POI)thatarenearyourcurrentlocation,ordisplaydrivinginstructions.Note: TRU-Locate is available on Windows only; subject to feature availability.YourmodemrequiresanunobstructedviewofGPSsatellites(inthesky),and,likeanyotherGPSdevice,mightnotperformwellwithinforestedareasorneartallbuildings.Dependingonyouraccount,youmaybechargedforeachpositionfixorafteryouhaveperformedacertainnumberoffixes.Fordetails,contactyourserviceprovider.Dependingonthemechanismthatthenetworkandyourmodemusetoobtainlocationinformation,GPSmaynotbesupported:•IfNetworkModeissetto“EVDOOnly”•Ifyouʹreroaming•Ifyoudonothavenetworkcoverage•Duetootherreasons.Ifyou’rehavingproblemsusingGPS,contactyourserviceprovider.CDMA 3G servicesThemodemoperatesoveratypeofwirelessnetworkcalledCDMA (CodeDivisionMultipleAccess).CDMA 3Gtechnologyprovidesavarietyofconnectivityfeatures,dependingonyourserviceproviderandaccount:•1x‐EVDORev.AsupportsInternetconnectionswithdataratesupto3.1 Mbps(downlinkfromthenetwork)and1.8 Mbps(uplinktothenetwork).Averagedataratesare450‐800 Kbps(downlinkfromthenetwork)and300‐400 Kbps(uplinktothenetwork).Actualspeeddependsonthenetworkconditions.•1x‐EVDORev.0supportsInternetconnectionswithdataratesupto2.4 Mbps(downlinkfromthenetwork)and153 Kbps(uplinktothenetwork).Averagedataratesare400‐700 Kbps(downlinkfromthenetwork)and40‐80 Kbps(uplinktothenetwork).Actualspeeddependsonthenetworkconditions.
USB 598 Modem - User Guide12 2130972•1XsupportsInternetconnectionswithdataratesupto153 Kbps.Actualspeeddependsonthenetworkcondi‐tions.Oncetheconnectionisestablished,youcanopenyourbrowserandconnecttoanywebsitethatisaccessiblethroughtheInternet,oraccessotherInternetservices(suchase‐mail).Theconnectionis“active”whendatatransmissionisoccurring.Ifdatatransmissionstopsforaperiodoftime(determinedbythenetwork),theconnectionbecomesdormant.•Circuitswitched(dial‐up)data,usingtheearlierCDMAIS‐95specification,supportsdataconnectionstoanydial‐inserviceatratesupto14.4 Kbps.•QNC (QuickNetConnect)providesasimplifiedwaytodialintoanInternetconnection(usingcircuitswitcheddata)where3G(1xEV‐DOor1X)high‐speedpacketserviceisnotavailable.•SMS (ShortMessageService)allowsyoutosendandreceiveshorttextmessagesusingthemodem(Windowsonly).Additional features of the modemBeyondthefeaturesoftheCDMAnetwork,themodemprovidesadditionalsoftwarefeatures:•PINsecuritycodetoprotectyourmodemandaccountfromunauthorizeduse.•AwizardtoassistwithactivatingyourCDMAaccount.•SoundoptionstocustomizeringtonesforSMSmessages(Windowsonly).•ACallLogtotrackoutgoingcallsanddeterminetheamountofdatatransferred(Windowsonly).TheUSB 598modemhasamicroSD™slotthatcanbeused,withamicroSDcard(soldseparately),forfiletransferorstorage.Formoreinformation,see“UsingamicroSDcard”onpage 26.
Introducing the USB 598 ModemDocument 2130972. Rev 1.1 Jul.08 13Package contentsYourpackagecontainsthefollowingitems:•USB 598modem•QuickStartGuide•Carryingpouch•Lanyard•USBextensioncable•LaptopclipNote: Use only the supplied USB extension cable; other cables may not work with the modem.Toinstallthemodemdriversandsoftware,youdonotneedaninstallationCD.YourmodemusestheSierraWirelessTRU‐Installfeature.Thedriversandsoftwareareinstalledwhenyouinsertthemodemintoyourcomputer.System componentsYourmodemisjustonepartofasystemdesignedtoprovideyouwithawiderangeofcommunicationfeatures.Everycomponentofthesystemisneededtoenablethesecapabilities.Your host computing deviceYournotebookordesktopcomputerhoststhemodemhardwareandrunsthecommunicationsoftware:yourwebbrowserore‐mailapplication,andWatcher(Windows)orWatcherLite(Mac)—theenablingsoftwareforthemodem.Youmayalsohaveothersoftwareonyourcomputerthatcanbeusedwirelesslywiththemodem,suchas:filetransferappli‐cations(FTP),chatorinstantmessaging,aVPN(VirtualPrivateNetwork)client,clientsoftwareforacorporateserverapplication.The USB modemThemodemprovidesyourcomputerwithaconnectiontotheCDMAwirelessnetwork.ThemodemfitsintoaUSBslotavailableonmostnotebookanddesktopcomputers.
USB 598 Modem - User Guide14 2130972EveryCDMAnetworkoperatesononeofthreeradiofrequencybands.Asadual‐bandproduct,themodemoperatesontwoofthesebands(seepage 52),providingawidecoveragearea.The modem drivers and enabling softwareThemodemdriversandenablingsoftware(Watcher[Windows]orWatcherLite[Mac])monitorandmanageyourwirelessconnections.YourmodemusestheSierraWirelessTRU‐Installfeature—thedriversandsoftwareareinstalledwhenyouinsertthemodemintoyourcomputer.Thedevicedriversoftwareenablesthemodemtoworkwithyourcomputer’soperatingsystem.UsingtheWatcher(Windows)orWatcherLite(Mac)software,youcanmanagethemodemandmonitoryourconnections.Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher(Windows),usetheapplication’sonlinehelp.CDMA service provider accountCompaniesthatoperateCDMAnetworksandprovideaccesstothesenetworksarecalledserviceproviders.Tousethemodem,youmusthaveanaccountwithaCDMAserviceprovider.Note: You can use the Lock Modem feature to prevent others from using your account, should your modem be stolen.Eachserviceproviderhasitsownpricingoptions.Theremaybeflatrateaccounts,whichprovideyouamaximumnumberofminutesofnetworkusageforafixedmonthlyfee.Theremaybeaccountsforwhichyouarechargedfornetworkusagebytheminuteorbytheamountofdatatransmitted.YouraccountmayincludeavarietyofotherservicessuchasSMSmessagingorlocation‐basedservices(Windowsonly).Eachmodemhasbeenprovisionedatthefactoryforusewithaparticularserviceprovider.Thissetsthemodemtouseparticularradiochannelsandenablesservicesspecificforthatprovider.Theprocessofsettingupyouraccountiscalledactivation.Activationinvolvesactionbytheserviceproviderandconfigu‐rationofthemodem.Theproceduretoconfigure(activate)yourmodemiscoveredin“Activation”onpage 29.
Introducing the USB 598 ModemDocument 2130972. Rev 1.1 Jul.08 15The CDMA wireless networkNote: More information about CDMA networks is available on the CDMA Development Group web site, www.cdg.org.Thisistheworldwideinfrastructureprovidingtheradiocoveragethatallowsyoutostayconnected.Madeupofradiotowersandavarietyofnetworkswitches,routers,andservers,thenetworkisaninterconnectionofmanyserviceproviders.Note: Most service providers have coverage maps on their web sites.ThereareCDMAnetworksthatoperateinthefrequencybandssupportedbythemodemthroughoutNorthAmericaandpartsofLatinAmerica,Asia,andNewZealand.However,eachserviceprovideroperatesanetworkthatcoversalimitedgeographicalareawithintheoverallCDMAcoveragearea.Note: The fee for service is usually higher when you are roaming (connecting to a network other than the one belonging to your service provider).Mostserviceprovidershave“roaming”agreementswithotherserviceproviders,sothattheycanofferserviceoutsideofthecoverageareaoftheirownnetworks.Forexample,assumingyouliveinVancouver(Canada),andtravelfrequentlytoSeattle(UnitedStates),youcanobtainanaccountwithaVancouverserviceproviderthathasaroamingagreementwithaserviceproviderinSeattle.YouwouldthenhavelocalserviceinVancouver,androamingserviceinSeattle.Care and maintenance of your modemAswithanyelectronicdevice,themodemmustbehandledwithcaretoensurereliableoperation.Followtheseguidelinesinusingandstoringthemodem:•ThemodemshouldfiteasilyintoyourUSBslot.Forcingthemodemintoaslotmaydamageconnectorpins.•Wheninsertingorremovingthemodem,alwaysgripitbythesidesratherthantheend.•Protectthemodemfromliquids,dust,andexcessiveheat.•Whennotinstalledinyourcomputer,storethemodeminasafeplace.
USB 598 Modem - User Guide16 2130972
Document 2130972. Rev 1.1 Jul.08 1722: Getting Started•The USB 598 software•Account activation and configurationBeforeyoucanbeginusingthemodem,youmust:1. Insertthemodem,toinstalltheenablingsoftwareanddrivers.2. Activateanaccountandconfigurethemodemtouseyouraccount(unlessthemodemhasbeenpre‐activated).Thissectionprovidesanoverviewofthisprocess.The USB 598 softwareThemodemcomeswiththefollowingsoftware:•WatcherapplicationthatyouusetomanagethemodemandmonitoryourconnectionsonaWindowscomputer•WatcherLiteapplicationthatyouusetomanagethemodemandmonitoryourconnectionsonaMaccomputer•ThedriversoftwarethatprovidestheinterfacebetweenthemodemandyourWindowsorMacoperatingsystemDetailedinstructionsforinstallingthemodemanditssoftwareareprovidedin“Installation”onpage 19.Account activation and configurationTousethemodem,youmusthaveanaccountwithaCDMAserviceprovider.Theprocessofsettingupanaccountiscalledactivation.Ifyoupurchasedthemodemdirectlyfromaserviceprovider,youmayalreadyhaveanaccount;yourmodemmaybepre‐activated.Otherwise,runtheWatcher(Windows)orWatcherLite(Mac)softwareandtheActivationWizard(Windows)orActivationAssistant(Mac),whichguidesyouthroughtheactivationandconfigurationprocess.(Dependingonyourconfiguration,thesoftwareandtheactivationproceduremaystartautomati‐cally.)
USB 598 Modem - User Guide18 2130972Configuringthemodeminvolvessettingthephonenumberassignedbyyourserviceproviderandmayinvolveenteringothernetworkparametersandsettingssuchasausernameandpasswordtoaccessservices.Yourserviceproviderneedstoknow:•Thebillinginformationtousetocollectpaymentforyournetworkusage.•TheESN (ElectronicSerialNumber)orMEID(MobileEquipmentIdentifier)assignedtoyourmodemduringthemanufacturingprocess.(TheESNorMEIDisprintedonalabelonthemodemandcanbedisplayedinthesoftware.)Thisnumberisusedtohelpauthenticateyouraccountwhenyouconnectforservice.Yourequirefromyourserviceprovider:•Anactivationcodethatgivesyouaccesstoconfiguretheaccount.•Aphonenumberforyourmodem.•Additionalinformationspecifictoyourserviceprovidersuchas:·AuserID(username)andpasswordtoauthenticateyournetworkconnection.·ASID(SystemIDentifier)thatidentifiesyourhomenetworkareaandisusedtogetherwithyourphonenumbertodetermineifyouare“home”or“roaming”.
Document 2130972. Rev 1.1 Jul.08 1933: Installation•System requirements• Installation (Windows)• Installation (Mac)•Inserting the modem•Removing the modem• Using the USB extension cable• Using the USB extension cable and laptop clip• Using a microSD card• Using an external antennaThischapterguidesyouthroughthestepsnecessarytoinstallthemodemonanotebookordesktopcomputer.Thebasicstepsare:1. InsertthemodemintotheUSBslot (page 22)toinstallthemodemdriversandsoftware.2. Ifthemodemhasnotbeenpre‐activated,usetheActivationWizard(Windows)orActivationAssistant(Mac)toconfigurethemodem(asdescribedin“Activation”onpage 29).Beforeyoubegintheinstallationprocess,ensureyourcomputerisrunningasupportedoperatingsystemandmeetsthehardwarerequirementsdescribedbelow.System requirementsThemodemissupportedonnotebookanddesktopcomputersrunning:•WindowsVista•Windows XP(HomeandProfessionalversions)withServicePack 2orlater•Windows2000withServicePack4andUpdateRollup1•MacOSXversion10.4ornewerToinstallthemodem,yourequireoneUSBslot.
USB 598 Modem - User Guide20 2130972Mac requirementsThemodemissupportedontheseMaccomputersrunningMacOSXversion10.4ornewer:•MacBook™•MacBookAir™•MacBookPro•PowerBook®G4•PowerMac®G5•desktopiMacTocheckyourversionofMacOSX,fromtheApplemenu()chooseAbout This Mac.Ifyourversionisearlierthan10.4,thenyoumustupgradetoversion10.4ornewer.ContactanApplereseller,anAppleretailstore,orvisitwww.apple.com/store.Goto“InstallingonaMaccomputer”onpage 22.Installing on a Windows computerNote: If you’re running Windows XP, you may require administrative privileges, depending on the Windows XP installation.If you’re running Windows Vista or Windows 2000, you must be logged in with administrative privileges to install the modem software.If you’re running Windows 2000, your computer might be restarted, as part of the installation process; save any open documents.ToinstallWatcherandthemodemdrivers:Note: Do not forcefully insert the modem. This may damage the connector pins.1. IfyourcomputerhasaWiFiorBluetoothadapter,turnitoff.(Forinstructions,seetheuserguideoronlineHelpofyourcomputer).2. InsertthemodemintoyourUSBslot(asdescribedin“Insertingthemodem”onpage 22).3. Ifyou’rerunningWindowsVista,intheAutoPlaywindowclickSierra Wireless Watcher Installation.TheSoftwareInstallationWizardshouldstartautomati‐cally.4. Inthe“WelcometotheInstallShieldWizard”window,selectInstalltolaunchtheInstallShield®Wizard.
InstallationDocument 2130972. Rev 1.1 Jul.08 215. IftheOpen With...windowappears,canceltheinstallation(yourcomputerismissingsomefilesrequiredfortheinstallation).SearchforInstmsiw.exe(ifyou’rerunningWindows2000)amongthedownloadsatwww.microsoft.com.Installthefileonyourcomputer,removethemodemfromyourcomputer,thenreruntheinstallation.6. IftheIkernel Application Errorwindowappears:a)Canceltheinstallation.b)Downloadthefile:http://support.installshield.com/kb/files/Q108312/ikernelupdate.exe.c)Installthefileonyourcomputer,removethemodemfromyourcomputer,thenreruntheinstallation.7. UsetheNextandBackbuttonstonavigatethroughthewizardnotingthefollowing:·Toproceedwiththeinstallation,youmustclickI accept the terms in the license agreement toindicateyouraccep‐tanceofthetermsofthelicenseagreement.Windowsdetectsthemodemandinstallsthedriversforit.Thismaytakeafewminutes.Oncecompleted,thesystemtraymaydisplaythemessage“Yourdevicesarereadytouse“or“Yournewhardwareisinstalledandreadytouse”:8. Ifyouarepromptedtorestartyourcomputer:a)Saveanyopendocuments.b)Selecttheoptiontorestartyourcomputer.c)WaituntilyourcomputerrestartsandWindowsisready.9. Whenyouarenotifiedthattheinstallationiscomplete,clickFinish.10. IfWatcherhasnotstartedautomatically,startit:double‐clicktheWatchericononyourdesktop.11. Proceedtoconfigurethemodemtouseyouraccount(ifitwasnotpre‐activated).See“Activation”onpage 29.
USB 598 Modem - User Guide22 2130972Installing on a Mac computerToinstallWatcherLiteandthemodemdrivers:Note: Do not forcefully insert the modem. This may damage the connector pins.1. IfyourcomputerhasaWiFiorBluetoothadapter,turnitoff.(Forinstructions,seetheuserguideoronlineHelpofyourcomputer).2. InsertthemodemintoyourUSBslot(asdescribedin“Insertingthemodem”onpage 22).3. IntheFinder™window,double‐clickSierraWirelessWatcherLite.mpkg.4. Inthe“WelcometotheSierraWirelessWatcherLiteInstaller”window,clickContinue.5. Inthe“StandardInstallon...”or“EasyInstallon...”window,clickInstall.6. Ifawindowappears,promptingyoutoenteryourpassword,enteryourMacpassword,andthenclickOK.7. Inthewindowwiththemessagethatyouwillhavetorestartyourcomputer,clickContinue Installation.8. Inthe“Installationcompletedsuccessfully”window,clickRestart.9. Afteryourcomputerrestarts,configurethemodemtouseyouraccount(ifitwasnotpre‐activated),asdescribedin“Activation”onpage 29.USB modem insertion and removalInserting the modemToinsertthemodemintoacomputer:1. RemovetheprotectivecapfromtheUSBconnectorofthemodem.Note: Do not forcefully insert the modem. This may damage the connector pins.2. GentlyinsertthemodemintotheUSBslot.Alternatively,youcanattachtheUSBextensioncable(includedinyourpackage)toyourcomputer’sUSBslot,andinsertthemodemintotheUSBextensioncable.Note: If your computer’s USB slot is vertical, use the USB extension cable.Do not insert the modem into a USB hub or a USB slot on a keyboard.
InstallationDocument 2130972. Rev 1.1 Jul.08 23Warning: If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the modem’s end or side (as shown by the red circle in the drawing below), you may damage the modem or your computer. In such cases, do not insert the modem directly into your computer’s USB slot; use the USB extension cable instead. See “Using the USB extension cable” on page 24.WhenyouinsertthemodemonaWindowscomputer,thefollowingshouldoccur:•Themodem’spowerLEDbecomeslit.•Ifsoundeffectsareenabled,thePCbeeps.•TheSafelyRemoveHardwareiconappearsinthesystemtray,ifitisnotalreadydisplayedforanotherdevice(andunlessthefeaturehasbeendisabled).•Watcherlaunches(unlesstheautolaunchfeaturehasbeendisabled).Themodemispoweredassoonasyouinsertit.Removing the modemWindowsToremovethemodem:1. CloseWatcherifitisopen.2. IfamicroSDcardisinsertedintothemodem,ensureyouʹvecompletedanyfiletransfers.3. ClicktheSafelyRemoveHardwareiconinthesystemtraytodisplaytheoptiontostopthedevice.Windows Vista Windows XP Windows 2000Windows Vista Windows XP Windows 2000
USB 598 Modem - User Guide24 21309724. ClicktheSafely remove USB Mass Storage Device(WindowsVistaorWindowsXP)orStop USB Mass Storage Device(Windows2000)entryforthemodem.5. Ifadialogboxappearsnotifyingyouthatitissafetoremovethedevice,clickOK.6. Ifyou’rerunningWindows2000,clickStop Sierra Wireless ... EVDO Network Adapter.7. Pullthemodemoutoftheslotbygrippingbothsidesofthemodemandpullingthemodemstraightout.MacToremovethemodem:1. Endyournetworkconnection(inWatcherLite,clickDisconnect).2. CloseWatcherLiteifitisopen.3. IfamicroSDcardisinsertedintothemodem,ensureyouʹvecompletedanyfiletransfers,andthenejectthedrive.4. Pullthemodemoutoftheslotbygrippingbothsidesofthemodemandpullingthemodemstraightout.Using the USB extension cableOptionally,youcanusetheUSBextensioncable(includedinyourpackage).Thisallowsyoutouseyourmodemincrowdedspaces.Note: Use only the supplied USB extension cable; other cables may not work with the USB modem.You can alternatively use the USB extension cable with the laptop clip; see “Using the USB extension cable and laptop clip” on page 25.ToconnecttheUSBextensioncable:1. InsertoneendoftheUSBextensioncableintotheUSBportofyourcomputer.2. InsertthemodemintotheUSBextensioncable.Whenthemodemandthecableareproperlyconnected,themodem’spowerLEDbecomeslit(blue,orblinkingamber).
InstallationDocument 2130972. Rev 1.1 Jul.08 25Using the USB extension cable and laptop clipYoucanalternativelyusetheUSBextensioncabletogetherwiththelaptopclip.Insomeareas,usingthelaptopclipwillimprovetheperformanceofyourmodem.Note: Use only the supplied USB extension cable and laptop clip; other cables and clips may not work with the USB modem.ToconnecttheUSBextensioncableandlaptopclip:1. Slidethemodemintothelaptopclip.2. ConnecttheUSBextensioncabletothemodem.3. ConnecttheotherendoftheUSBextensioncabletotheUSBportofyourcomputer.Whenthemodemandthecableareproperlyconnected,themodem’spowerLEDbecomeslit(blue,orblinkingamber).4. Placethelaptopclipontopofyourlaptop,asshowninthedrawingbelow.ModemLaptop clipUSB extension cable
USB 598 Modem - User Guide26 2130972Using a microSD cardYourcomputerrecognizesthemicroSDcardasaremovablestoragedevice.TheUSB 598modemsupportsmicroSDcardsupto32 GBcapacity.Note: Using microSD cards larger than 32 GB can cause data loss and damage your modem.Inserting the microSD cardToinsertthemicroSDcard:1. Gentlyflipopenthetab(labelled“microSD”)onthesideofthemodem(1).2. HoldthemodemwiththeLEDsfacingup.3. GentlyinsertthemicroSDcard(labelfacingup—seetheabovephoto)intotheslotonthesideofthemodem(2)untilthemicroSDcardclicksintoplace.IfyourmicroSDcardhasnotbeenformatted,orisinafor‐matthatyourcomputerdoesnotrecognize,youmaybepromptedtoformatthemicroSDcard.Note: The formatting procedure erases all the data on the microSD card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the microSD card.Removing the microSD cardToremovethemicroSDcard:1. Ensureyouʹvecompletedanyfiletransfers.2. Safelyremovethehardware:WindowsVistaandWindowsXP:ClicktheSafelyRemoveHardwareicon(inWindowsVista;inWin‐dowsXP)inthesystemtray,andclicktheSafely remove USB Mass Storage DeviceentryforthemicroSDcard.Windows2000:ClicktheSafelyRemoveHardwareiconinthesystemtray,andclicktheStop USB Mass Storage DeviceentryforthemicroSDcard.12
InstallationDocument 2130972. Rev 1.1 Jul.08 27Mac:Ejectthedrive.3. Usingyourfingernailorathinbluntobject,gentlypressthemicroSDcardinandthenrelease;itshouldpartiallypopoutofitsslot,asshowninthephoto.4. RemovethemicroSDcardandstoreitinasafeplace.5. ClosethetaboverthemicroSDcardofthemodem.Using an external antennaYoucanimprovethesignalstrength,byattachinganexternalantenna(soldseparately).Therecommendedantennaisthe5‐bandbladeantennawithSMKconnector,availablefromwww.sierrawireless.com.Toattachtheexternalantenna:1. RemovetheUSBmodemfromyourcomputer.2. Flipopentheunlabeledtab(onthesideofthemodem).3. Holdingtheantennacablebytheconnector(end)part,carefullypushtheconnectorpartofthecableintothecorrespondingconnectoronthemodem.4. CarefullyinserttheUSBmodemintoyourcomputer’sUSBslot.
USB 598 Modem - User Guide28 2130972
Document 2130972. Rev 1.1 Jul.08 2944: Activation•Account configuration procedures•Activating on a Windows computer•Activating on a Mac computerAccount configuration proceduresThefinalsteptomakingthemodemoperationalisconfiguringittouseyourCDMAserviceprovideraccount.Theprocessofactivationconfiguresyourmodemwiththerequiredaccountparameters(phonenumber,username,password,andsoon).Ifyoupurchasedapre‐activatedmodem,thisstepisnotnecessary.Oncetheapplicationsoftwareanddriversareinstalled,themodemisreadyforuse.Proceedto“WatcherBasics(Windows)”onpage 33or“WatcherLiteBasics(Mac)”onpage 43.Otherwise,youmustusetheActivationWizard(Windows;describedbelow)orActivationAssistant(Mac;seepage 30)toactivateandconfigureyouraccount.Activating on a Windows computerActivation WizardTheActivationWizardwalksyouthroughtheprocessofconfiguringanaccount.Theprocessandoptionsvarybasedontheserviceprovider.Thissectionisaguideonly.ConsulttheQuickStartGuide,andfollowthedirectionsonscreenandinstructionsgivenbyyourserviceproviderrepresentative.Ifyourmodemdoesnothaveanactivatedaccount,andWatcherhasstartedautomatically,thentheActivationWizardshouldstartautomatically.Ifthisdoesnothappen:1. EnsureWatcherisrunning.Ifitisnot,double‐clicktheWatchericononyourdesktop.2. StarttheActivationWizard:selectTools > Activation Wizard.
USB 598 Modem - User Guide30 21309723. IftheAutomated Activationoptionisnotavailable,selectManual Activationandgoto“Manualactivation”(below).4. SelecttheAutomated Activationoption.TheactivationprogressisdisplayedintheActivationWiz‐ardwindow.Iftheprocessissuccessful,thewindowdis‐plays“Activation successful”.Note: If the window does not display “Activation successful”, retry the process. If the process continues to fail, use manual activation (below) or contact your service provider.Atthispointyourmodemisreadytouse.Proceedto“WatcherBasics(Windows)”onpage 33.Manual activationManualactivationinvolvesphoningyourserviceprovider,exchanginginformation,andenteringyouraccountinfor‐mationintotheappropriatefieldsinthewizard.(Tousethismethod,yourequireaphone.)UsetheNextandBackbuttonstonavigatethroughthewizard,notingthefollowing:•Prepareyourbillinginformation,beforeyouphonetheserviceproviderorproceedtothenextwindow.•Contactyourserviceprovider.InformyourserviceproviderthatyouareactivatingyourSierraWirelessUSB 598modem.TherepresentativewillrequestyourESN (ElectronicSerialNumber)orMEID.ThisisdisplayedintheActivationWizard(andisprintedonthemodemboxandonthelabelonthebackofthemodem).•Aspromptedbythewizard,entertheinformationprovidedbytheservicerepresentative.•SelectFinishinthefinalwindowofthewizard.OncompletionoftheActivationWizard,themodemisreadyforuse.Proceedto“WatcherBasics(Windows)”onpage 33.Activating on a Mac computerAfteryourcomputerhasrestarted:1. RunWatcherLite:inFinder,chooseGo > Applications,andthendouble‐clickSierra Wireless Watcher.WatcherLiteshouldstart.2. IftheNewPortDetectedwindowappears,clickContinue.
ActivationDocument 2130972. Rev 1.1 Jul.08 313. Ifawindowappears,promptingyoutoenteryourpassword,enteryourMacpassword,andthenclickOK.WatcherLitedisplaysastatusmessageorthe“ActivationAssistant”window.4. Usethefollowingtabletodetermineyournextactions.Table 4-1: Text/window displayed, and your next actionText/window displayed Description/next action“Disconnected” Your device is preactivated. You are ready to connect to the network. Proceed to “Watcher Lite window” on page 44.“Device is Locked” Your device is preactivated. Unlock the device:1. If the Unlock Device window is not displayed: from the Extras item on the Sierra Wireless Watcher menu, choose Unlock Device.2. In the Unlock Device window , enter the lock code (PIN), and click OK.If you can’t recall your lock code, try using the last four digits of your device’s phone number or try 0000. If none of these work, contact your service provider.Once your device is unlocked, you are ready to connect to the network. Proceed to “Watcher Lite window” on page 44.“Activation Assistant” window Your device is not activated.1. Click Continue to indicate that you’d like to activate your device.Watcher Lite will display “Activating Sierra Wireless ... EVDO Modem Device”.Wait until the process is completed.If provisioning is successful, Watcher Lite displays “Disconnected,” after which you are ready to connect to the network. Proceed to “Watcher Lite window” on page 44.2. If the Device Activation Failed! window is displayed, use the Activation Assistant (see page 32). “Not activated” Your device is not activated. Use the Activation Assistant (see page 32).
USB 598 Modem - User Guide32 2130972Activation AssistantIfyourdeviceisnotactivated,usetheActivationAssistant:1. FromtheExtrasitemontheSierraWirelessWatchermenu,chooseActivation.2. IntheActivationAssistantwindow,clickContinue.3. Ensureyouhavetheitemslistedonthescreen,andphoneyourserviceprovider.InformthemthatyouareactivatingaSierraWirelesswirelessdevice.4. Followtheinstructionsofyourserviceprovidertoactivateyourdevice.Writedownthisinformationthatyourserviceprovidergivesyou(dependingonyourserviceprovider,someofthefollowingitemsmaynotapply):Activationcode(MSL):____________________________USB 598phonenumber(MDN):_____________________________MIN/IMSI_S(ifnotthesamevalueasyourMDN[above]):_____________________________MSID:_____________________________________________Afteryourserviceprovidersetsupyouraccountonthenetwork,yourdeviceisactivated.5. Tocompletetheactivationprocess,entertheinformation(thatyouwrotedown)intothefieldsonthescreen,andgothroughtherestoftheActivationAssistant.6. Ifawindowappears,promptingyoutoenteryourpassword,enteryourMacpassword,thenclickOK.7. IftheNewPortConfigurationwindowappears,clickContinuetoautomaticallyconfigureyourcomputertouseyourdevice.8. Proceedto“WatcherLitewindow”onpage 44.
Document 2130972. Rev 1.1 Jul.08 3355: Watcher Basics (Windows)• Starting and closing Watcher• Components of the Watcher Window• Interpreting icons• GPS Monitor window• Online Help• Warranty• Troubleshooting WatcheristheWindowsapplicationthatallowsyoutomanageandmonitortheconnectionbetweenthemodemandtheCDMAnetwork.YouuseWatcherto:•Determineyoursignalstrength,roamingstatus,3Ghigh‐speeddataavailability,andothernetworkconnectionparameters•Initiateandenddatacalls•Uselocation‐basedservices(subjecttofeatureavailability)•Viewcallstatistics•ReceiveandsendSMSmessages•CustomizefeaturesandoptionsDependingonWatchersettings,youmaybeabletoconnecttotheCDMAnetworkwithoutstartingWatcher—simplybylaunchingwhateverapplicationyouwanttouse(suchasyourwebbrowserore‐mailapplication);fordetails,seetheonlinehelptopic“Autoconnectbehaviour”.However,Watcheranditsiconinthesystemtraywon’tbeavailableforyoutomonitorthestatusoftheconnection.Location‐basedservicesalsowon’tbeavailable.Starting and closing WatcherDependingonyoursettingsintheOptionswindow,Watchermaylaunchautomaticallyanytimeyouinsertthemodem.YoucanalsolaunchWatcherby:•Double‐clickingtheWatchericon onyourdesktop•Selecting:InWindowsVistaorWindowsXP:Start > All Programs > Sierra Wireless > Watcher > WatcherInWindows2000:Start > Programs > Sierra Wireless > Watcher > Watcher
USB 598 Modem - User Guide34 2130972ThestandardWindowscontrolbuttonsintheupperrightcornerofthewindowareusedtominimizeorcloseWatcher.Whenminimized,Watcherdoesnotappearasataskbarbutton.Instead,aniconisshowninthesystemtray,usuallyattherightendofthetaskbar.(See“Minimizedicons”onpage 38.)Components of the Watcher windowThewindowhasthreeareasthatdisplaymessagesandicons:theConnectionStatusArea(page 36),CallStatusArea(page 37),andIndicatorArea(page 38).TheseareasareshowninFigure 5‐1thatfollows.Amenubarislocatedontheupperleftsideofthewindow.Windowscontrolbuttonsareinthetoprightcorner.Figure 5-1: Watcher windowForadetaileddescriptionofeachoptioninthemenus,seetheonlinehelp.Toggle Full/Compact buttonClose buttonMinimize buttonMenu barConnection Status AreaCall Status AreaIndicator area buttonDisconnectConnect/
Watcher Basics (Windows)Document 2130972. Rev 1.1 Jul.08 35Window controls•TheMinimizebuttonclosestheWatcherwindowbutleavestheapplicationrunning.WhenWatcherisminimized,youcanusetheWatchericoninthesystemtraytodeterminethemodemstatus.(See“Minimizedicons”onpage 38.)ThisiconreplacesataskbarbuttonforWatcher.Onceminimized,youcanredisplaytheWatcherwindowbydoingoneofthefollowing:·ClickingtheWatchericoninthesystemtray.·Double‐clickingtheWatcherdesktopshortcut·LaunchingWatcherfromtheStartmenu.•TheToggle Full/CompactbuttonisusedtoswitchbetweenthefullWatcherwindowandthecompactview:Thecompactviewallowsyoutoseeconnectionstatusandindicatorswhileusinglessspaceonthedesktop.Ifyouright‐clickthecompactview,amenuisdisplayed.FromthismenuyoucanopensomeoftheotherWatcherwin‐dowsorestablish/endadataconnection.Toreturntofullview,clicktheviewtogglebuttoninthetopright.•TheClosebuttonisusedtoexitWatcher.DockingYoucansettheWatcherwindowto“jump”totheedgeofyourscreenwhenyoumovethewindowclosetoanedge.ThisletsyoueasilypositionWatcherinacornerofthescreen.•SelectView > DockingAlways On TopYoucansetWatchertoalwaysdisplayinfrontofotherwindows.Thisallowsyoutomonitorconnectionstatuswhileusinganothermaximizedapplication,suchasyourwebbrowser.•SelectView > Always On Top
USB 598 Modem - User Guide36 2130972Interpreting iconsWatchermakesextensiveuseoficonstoindicatestatusandevents.ThevariousiconsaredescribedinthefollowingsectionsonthedisplayareasofWatcher.Connection Status AreaTheConnectionStatusAreausestheiconsshowninthefollowingtable.Table 5-1: Connection Status Area iconsIcon MeaningModem not detected.You may be able to resolve this by doing one of the following:- Unlocking the modem (Tools > Unlock Modem)- Powering the modem on (Tools > Turn Radio On)- Ejecting the modem and re-inserting itIf this icon is still displayed, restart your computer.The Signal Strength indicator uses bars to show the intensity of the radio signal. The number of bars increases as signal strength increases, to a maximum of five bars.When the bars are dimmed and the antenna icon is crossed out, no connection is possible for one of these reasons:•You are outside the CDMA network coverage area•The signal strength is too weak•A network or account problem is preventing the modem from obtaining service1xEV-DO Rev. A icon.1xEV-DO Rev. 0 icon.1X icon.When only the letters are displayed, you have acquired service, but have not established a data connection.When the indicator has a gray background, the network connection is dormant. (You are connected, but there is currently no traffic.)When the indicator has a darker background, you have a data connection on the wireless service.
Watcher Basics (Windows)Document 2130972. Rev 1.1 Jul.08 37Call Status AreaTheCallStatusAreadisplaysmessagesrelatedtothestatusorprogressofaconnection.Whereadurationtimerisshown,timingbeginswhenthecallisinitiated—notfromthetimethecallisfullyconnected.Thisisameasureofthetimethemodemhasbeenusingtheradiochannel(awirelessnetworkresource).“Click this display to exit PowerSave mode”indicatesthatthemodemcouldnotfindasystemwithina15 minuteinterval.Toconservepower,themodemreduceschannelscanningtoonceeverythreeminutes.ToforcethemodemoutofPowerSavemode,clickintheCallStatusArea.Themodemperformsachannelscanand,ifnonetworkisdetected,returnstoPowerSavemode.The Roaming Status indicator shows whether you are roaming onto the network of a service provider other than your own.When the indicator is off (gray), you are within the local coverage area of your service provider. When the indicator is on (solid black), you are roaming.Your coverage area and account charges depend upon your service provider and the type of account you have.There may be surcharges for roaming service.If there is no roaming agreement between your service provider and the local carrier, you may be unable to establish data connections and use other features.Location-based services may not be available (depending on the settings of your device, the mechanism that the network and your device use to obtain location information, and other factors).Table 5-1: Connection Status Area icons (continued)Icon Meaning
USB 598 Modem - User Guide38 2130972Indicator areaTheIndicatorareadisplaysaniconthatnotifiesyouwhenyoureceiveSMSmessages,andaniconthatreflectstheGPSstatus(subjecttofeatureavailability;networkoperatordependent).Minimized iconsWatcherdisplaysaniconintheWindowssystemtray(whichisusuallylocatedinthelowerrightcornerofyourscreen).ThesystemtrayiconindicatesyourconnectionstatusornotifiesyouwhenyouhaveSMSmessages.Table 5-2: Indicator Area iconsIcon MeaningThe SMS message indicator shows whether you have unread messages. A blinking icon indicates that there are one or more urgent or important unread messages.To display the SMS Express window (in which the messages are displayed) select Tools > SMS Express, or double-click the icon.If you position the mouse pointer over the GPS icon, the ToolTip shows the GPS status (on or off).Double-click the icon to open the GPS Monitor window (page 39).(Network operator dependent; this icon may not be displayed.)Table 5-3: System tray iconsIcon MeaningWatcher cannot detect the modem. Ensure that the modem is powered on, not locked, and properly connected to your computer.You are in service on the network but have no active data connection.The number of red bars indicates the signal strength.You have an active data connection.The number of green bars indicates the signal strength.You have a new SMS message.
Watcher Basics (Windows)Document 2130972. Rev 1.1 Jul.08 39Onlyoneiconcanbedisplayedatatime.Thepriorityoficons,fromhighesttolowest,is:•Nomodemdetected•SMSmessage(s)•Activeorinactiveconnection.Forexample,ifyouhaveunreadSMSmessages,andthenestablishadataconnection,theiconstilldisplaysasanunreadSMSmessage.GPS Monitor windowTheGPSMonitorwindowreportsGPSdatafromyourmodem.Themodemmusthaveafixonatleastfoursatellitestoreportlatitude,longitude,altitude,velocityandheading.(ThestatusbaratthebottomoftheGPSMonitorwindowindicateshowmanysatellitesarebeingtracked.)ToopentheGPSMonitorwindow:1. InWatcher,selectTools > Display GPS.‐or‐Double‐clicktheGPSiconinthemainWatcherwindow(networkoperatordependent;thisiconmaynotbeavailable).TheGPSMonitorwindowreports:•LongitudeandLatitude—yourcoordinatesindegrees,minutes,andseconds.•Direction—yourdirectionindegreesfromtruenorth(0),increasingclockwise.•Speed—calculatedbasedonyourcurrentlatitudeandlongitudeandthelastreading(onesecondprevious).Thisiseitherinkilometersperhourormilesperhour,dependingonyourchosenoption.•Altitude—youraltituderelativetomeansealevel,ineitherfeetormeters,dependingonyourchosenoption.•HEPE—HorizontalEstimatedPositionError.Reflectsaccuracy(horizontal/verticalprecision).
USB 598 Modem - User Guide40 2130972•GPSport—portusedforGPSactivity.•Updated—date/timethattheGPSvalueswerelastacquired.ThedisplayformatisbasedonyourControlPanelsettingsinWindows.FromtheGPSMonitorwindowyoucan:•Determinethenumberofsatellitesbeingtracked•Getyourcurrentlocation•Viewamapofyourcurrentlocation•Start/stopatrackingsession•ConfigureGPSsettingsFordetailedinformationonusingGPSandconfiguringthesettings,seetheonlineHelpofGPSMonitor.Online HelpTheWatcherandGPSMonitorapplicationsincludeextensiveonlinehelptoprovideoperatinghintsandstep‐by‐stepinstructionsforgettingthemostfromyourmodem.Youcanaccessonlinehelpinseveralways:•Press<F1>inanywindow.•UseWindowsExplorertonavigatetoProgram Files > Sierra Wireless Inc > Watcher > Help,anddouble‐click Watcher_ENU.chm(forWatcherhelp)orGPS_ENU.chm (forGPSMonitorhelp).Thehelpfileshaveatableofcontents,anindex,andsearchcapabilities.WarrantyYoucanaccessaPDFofthewarranty,in:•WindowsVistaorWindowsXP:Start > All Programs > Sierra Wireless > Watcher•Windows2000:Start > Programs > Sierra Wireless > Watcher
Watcher Basics (Windows)Document 2130972. Rev 1.1 Jul.08 41TroubleshootingTheonlinehelpincludesdescriptionsofmostcommonerrormessages.LookinthetableofcontentsunderTroubleshooting.Forhelpwithotherproblems:•ConsulttheSierraWirelesswebsiteatwww.sierrawireless.com,whereyouwillfindanextensiveknowledgebasethatcanbesearchedtoaddressmostproblems.•Contactyourserviceprovider.
USB 598 Modem - User Guide42 2130972
Document 2130972. Rev 1.1 Jul.08 4366: Watcher Lite Basics (Mac)• Starting and closing Watcher Lite• Watcher Lite window• Watcher Lite menu options• Connecting to the network• Displaying your phone number and ESN• Security• Powering the modem off• Warranty• Troubleshooting• Uninstalling the Watcher Lite softwareWatcherLiteistheMacapplicationthatallowsyoutomanageandmonitortheconnectionbetweenthemodemandtheCDMAnetwork.YouuseWatcherLiteto:•Determineyoursignalstrength,roamingstatus,3Ghigh‐speeddataavailability,andothernetworkconnectionparameters•Initiateandenddatacalls•ViewcallstatisticsStarting and closing Watcher LiteTostartWatcherLite:1. Ensurethemodemisinsertedintoyourcomputer.2. InFinder,chooseGo > Applications > Sierra Wireless Watcher.TocloseWatcherLite:1. ClickthebuttonintheupperleftcorneroftheWatcherLitewindow.
USB 598 Modem - User Guide44 2130972Watcher Lite windowThewindowhastwoareasthatdisplaymessagesandicons:theMessageArea,andIndicatorArea.TheseareasareshowninFigure 6‐1thatfollows.Figure 6-1: Watcher Lite windowTheWatcherLitewindowmaydisplay,dependingonthecoverageandconnectionstate,someofthefollowingiconsandtext:ResizeMinimizeCloseIndicator areaconnectioncancel aEstablish/ Message area Table 6-1: Watcher Lite icons and textIcon/text MeaningCDMA network signal strength, indicated by the number of bars.You are outside the CDMA network coverage area.You have 1X and 1xEV-DO Rev. 0 coverage.You have 1X and 1xEV-DO Rev. A coverage.You have 1X coverage.You have 1xEV-DO Rev. 0 coverage.You have 1xEV-DO Rev. A coverage.You are roaming.Your coverage area and account charges depend upon your service provider and the type of account you have.There may be surcharges for roaming service.If there is no roaming agreement between your service provider and the local carrier, you may be unable to establish data connections and use other features.You are within the local coverage area of your service provider (not roaming).
Watcher Lite Basics (Mac)Document 2130972. Rev 1.1 Jul.08 45Connection statesTheWatcherLitewindowcandisplayvariousconnectionandinteractionstates,including:•Nodevicedetected•Notactivated•UpdatingUserProfile•Disconnected•Connecting•Connected•DeviceisLockedNo device detectedWatcherLitedidnotdetectthemodem.TheConnectbuttonisunavailable.1. Insertthemodem.Ifitisalreadyinserted,removeandreinsertit;waitafewmoments.2. Ifthismessageisstilldisplayed,uninstall(page 50)andreinstallWatcherLite.Not activatedTouseyourmodem,youmustactivateit.UsetheActivationAssistant(page 32).Updating User ProfileWatcherLiteisperformingaccountsetupforyoubymakingaconnectiontotheCDMAnetworkandusingasecureInternetconnectiontodownloadaccountparameterstoyourmodem.DisconnectedWatcherLiteisreadytomakeaconnectiontothenetwork.TheConnectbuttonisavailable;thesignalstrengthicon(),coverageindicator(),andtheroamingicon()arevisible.Toconnecttothenetwork,clicktheConnectbutton.ConnectingWatcherLiteisestablishingaconnectiontothenetwork.Rx Amount of data received from the network.Tx Amount of data transmitted to the network.Table 6-1: Watcher Lite icons and text (continued)Icon/text Meaning
USB 598 Modem - User Guide46 2130972ConnectedTheconnectionisestablished.Inadditiontothesignalstrengthicon(),coverageindicator(),androamingicon(),theamountoftimeyou’vebeenconnectedandtheamountofdatareceived(Rx)andtransmitted(Tx)arealsodisplayed.(Seethenoteonpage 47.)Toendtheconnection,clickDisconnect.Device is LockedThemodemislocked,sothatotherscannotusethemodemandyouraccount.Tousemostofthefeatures,youmustunlockthemodem(page 49).Determining the type of coverageAniconinWatcherLite()indicatesthetypeofcoverageyouhave(forexample,1X[synonymof1xRTT]or1xEV‐DO).Seethetableonpage 44.Watcher Lite menu optionsThefollowingtabledescribesthemenuoptionsavailablefromtheExtrasitemontheSierraWirelessWatchermenu.Table 6-2: Watcher Lite menu optionsMenu item DescriptionTurn ... Device Off Power off your modem.See “Powering the modem off” on page 49.Activation Activate your modem.See “Activation Assistant” on page 32.Data Provisioning Provision your modem.Lock Device / Unlock Device Lock your modem so that others cannot use it to access your account; unlock your modem so that you can use it.See “Locking the modem” on page 48, or “Unlocking the modem” on page 49.About ... Device View information about the modem.See “Displaying your phone number and ESN” on page 47.Open Internet Connect View, configure, and use the data and VPN connections available on your computer (for example, WWAN).
Watcher Lite Basics (Mac)Document 2130972. Rev 1.1 Jul.08 47Connecting to the networkToconnecttothenetwork:1. IntheWatcherLitewindow,clickConnect.Onceyou’reconnectedtothenetwork,WatcherLitedisplays“Connected,”theamountoftimeyou’vebeenconnected,andtheamountofdatareceived(Rx)andtransmitted(Tx).Note: In some cases, the Connect button can establish a connection to the network, even if the button seems unavailable. If nothing seems to happen when you click the button, ensure that the modem is properly inserted, and not locked (see “Unlocking the modem” on page 49).Viewing the amount of data transferredOnceyou’reconnectedtothenetwork,WatcherLiteshowstheamountofdatareceived(Rx)andtransmitted(Tx).Note: The information is not intended for billing purposes.Onceyouendtheconnection,allnumbersresettozero.Ending a connectionToendyournetworkconnection:1. IntheWatcherLitewindow,clickDisconnect.Displaying your phone number and ESNToviewyourphonenumber(“DirectoryNumber”)andESN:1. FromtheExtrasitemontheSierraWirelessWatchermenu,selectAbout ... Device.SecurityWhenitisdisconnected,youcanlockyourmodemsothatotherscannotusethemodemandyouraccount.Afour‐digitlockcodeisneededtounlockthemodem.
USB 598 Modem - User Guide48 2130972Initial lock codeTheinitiallockcodevalueisdeterminedbyyourserviceprovider.Forserviceproviderconfigurationsthatdonotrequireaccountactivation,adefaultlockcodeissetatthefactorytoavaluedeterminedbytheserviceprovider.Forassistance,contactyourserviceprovider.ConfigurationsthatusetheActivationAssistantorautomatedactivationsettheinitiallockcodetothelastfourdigitsofyouraccountphonenumberwheneveranewphonenumberisactivated.Note: The security lock code is reset to the last four digits of the phone number whenever an account is activated.Warning regarding the lock codeIfyoulockthemodemandforgetthelockcode,youwillnotbeabletousethemodemuntilyoureceiveassistancefromyourserviceprovider.When the modem is lockedWhenthemodemislocked,youcan:•Unlockthemodem(page 49).•Poweroffthemodem(page 49).Whenthemodemislocked,youcannot:•Makedataconnections(theConnectbuttonisunavailable).•RuntheActivationAssistant.Locking the modemNote: If you forget the lock code, you will not be able to use the modem until you receive assistance from your service provider.Tolockthemodem:1. Endanyactiveconnection.(Youcanlockthemodemonlywhenitisdisconnected;page 45.)2. FromtheExtrasitemontheSierraWirelessWatchermenu,chooseLock Device.3. Inthe“LockDevice”window,enterthelockcode(PIN),andclickOK.
Watcher Lite Basics (Mac)Document 2130972. Rev 1.1 Jul.08 49Whenthemodemislocked,WatcherLitedisplays“DeviceisLocked.”TheConnectbuttonisunavailable.Unlocking the modemWhenthemodemislocked,WatcherLitedisplays“DeviceisLocked.”Tounlockthemodem:1. Ifthe“UnlockDevice”windowisnotdisplayed:fromtheExtrasitemontheSierraWirelessWatchermenu,chooseUnlock Device.2. Inthe“UnlockDevice”window,enterthelockcode(PIN),andclickOK.Ifyoucan’trecallyourlockcode,tryusingthelastfourdigitsofyourmodem’sphonenumber.Ifthisdoesn’twork,callyourserviceprovider.Whenthemodemisunlocked,WatcherLitenolongerdisplays“DeviceisLocked.”Powering the modem offIfyouareusingyourmodeminanaircraft,hospital,orotherenvironmentwherethemodemmaycauseinterference,youcanpowerthemodemoff(withoutremovingitfromyourUSBslot),andstilluseotherfunctionsofyourcomputer.Thisalsoallowsyoutoconserveyournotebookcomputer’sbattery.Topowerthemodemoff:1. Closeanyactivedataconnection(inWatcherLite,clickDisconnect).2. FromtheExtrasitemontheSierraWirelessWatchermenu,selectTurn Device Off.Whenthemodemispoweredoff,WatcherLitedisplays“Nodevicedetected.”Topowerthemodemon:1. Removethemodem(page 23)andreinsertit.
USB 598 Modem - User Guide50 2130972WarrantyTheSierraWirelesswarrantyisinstalledasaPDFfileonyourMacdesktop.Troubleshooting•ConsulttheSierraWirelesswebsiteatwww.sierrawireless.com,whereyouwillfindanextensiveknowledgebasethatcanbesearchedtoaddressmostproblems.•Contactyourserviceprovider.Uninstalling the Watcher Lite softwareNote: As part of the software removal process you will be prompted to restart your computer; save any open documents.ToremovetheWatcherLitesoftwarefromyourcomputer:1. ExitWatcherLite(page 43).2. Removethemodem.(See“Removingthemodem”onpage 23.)3. OnyourMacdesktop,double‐clickSierraUninstaller.4. ClickProceed.5. Ifawindowappears,promptingyoutoenteryourpassword,enteryourMacpassword,andthenclickOK.6. ClickRestart Now.
Document 2130972. Rev 1.1 Jul.08 5177: Technical Specifications•LED operation•Radio frequency and electrical specifications•Environmental specificationsThischapterdescribesthefunctionoftheLEDs,andprovidestechnicalproductdataforthemodem.LED operationThemodemhastwoLEDlights.TheLEDsoperateasfollows:Table 7-1: LED operationLED State IndicatesOff The modem has no power. You have powered off the modem, or the modem is not completely inserted into the USB slot, or the computer is in suspend mode (Windows) or sleep mode (Mac), which powers down the modem.Blue, not blinking The modem has power and is working properly.Blue, blinking The modem’s firmware is being updated. Do not remove the modem.Amber, blinking The modem is searching for service.If this LED state persists:•Ensure the modem is properly connected to your computer.•If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer.•You may be able to improve the signal strength, by attaching an external antenna (page 27).•Ensure you are within the CDMA network coverage area. For coverage information, contact your service provider.•Check with your service provider—a network or account problem may be preventing the wireless device from obtaining service.Amber, not blinking An error has occurred. Remove the modem (page 23) and reinsert it.
USB 598 Modem - User Guide52 2130972Radio frequency and electrical specificationsOff No service is available.See the suggestions for “Amber, blinking” on page 51.Amber, blinking 1X coverage is detected. Ready to connect to the network (click Connect).Amber, not blinking The modem is connected to the 1X network, and can send or receive data.Blue, blinking 1x-EVDO coverage (Rev. 0 or Rev. A) is detected. Ready to connect to the network (click Connect).Blue, not blinking The modem is connected to the 1x-EVDO network, and can send or receive data.Table 7-2: Radio frequency and electrical specificationsApprovals Compliant with:IS-2000 Release 1.0 (CDMA 1X)IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866, IS-878, IS-890,CDMA Development GroupFCC (ID: N7NU598)Industry Canada (ID: 2417C-U598)Voltage +5.0 Vdc from USB slotCurrent Maximum: 550 mA (from USB port)Typical data call current (talk mode):330 mA (1X)410 mA (1xEV-DO)Standby: 60 mA (1xEV-DO/IS2000 hybrid mode)Transmitter power 250 mW (+24 dBm) averageTransmit PCS: 1850 to 1909.95 MHzCellular: 824.04 to 848.97 MHzReceive PCS: 1930 to 1989.95 MHzCellular: 869.04 to 893.97 MHzGPS: 1575.42 MHzChannel spacing 1.25 MHzTable 7-1: LED operation (continued)LED State Indicates
Technical SpecificationsDocument 2130972. Rev 1.1 Jul.08 53Environmental specificationsFrequency stability ±150 HzTable 7-3: Environmental specificationsOperating temperature -20 to +55°CStorage temperature -40 to +85°C Humidity 95%, non-condensingVibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating)Drop 1 m on concrete on each of 6 faces, 2 timesTable 7-2: Radio frequency and electrical specifications (continued)
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Document 2130972. Rev 1.1 Jul.08 5588: Regulatory Information•Important safety/compliance informationImportant safety/compliance informationThedesignoftheUSB 598modemcomplieswithU.S.FederalCommunicationsCommission(FCC)andIndustryCanada(IC)guidelinesrespectingsafetylevelsofradiofrequency(RF)exposureforportabledevices,whichinturnareconsistentwiththefollowingsafetystandardspreviouslysetbyCanadian,U.S.andinternationalstandardsbodies:•ANSI/IEEEC95.1‐1999,IEEEStandardforSafetyLevelswithRespecttoHumanExposuretoRadioFrequencyElectromag‐neticFields,3kHzto300GHz•NationalCouncilonRadiationProtectionandMeasure‐ments(NCRP)Report86,‐1986,BiologicalEffectsandExposureCriteriaforRadioFrequencyElectromagneticFields•HealthCanada,SafetyCode6,1999,LimitsofHumanExposuretoRadiofrequencyElectromagneticFieldsintheFrequencyRangefrom3kHzto300GHz•InternationalCommissiononNon‐IonisingRadiationProtection(ICNIRP)1998,Guidelinesforlimitingexposuretotime‐varyingelectric,magnetic,andelectromagneticfields(upto300GHz)FCC ID:N7NU598.CAUTION:TheUSB 598modemhasbeentestedforcompliancewithFCC/ICRFexposurelimitsinthelaptopcomputer(s)configurationswithahorizontalandverticalUSBslotsandcanbeusedinlaptopcomputerswithsubstantiallysimilarphysicaldimensions,construction,andelectricalandRFcharacteristics.ThisUSBmodemmustnotbeco‐locatedoroperatedinconjunctionwithanyotherantennaortransmitter.UseofthisdeviceinanyotherconfigurationmayexceedtheFCCRFExposurecompliancelimit.Note:IfthisUSBmodemisintendedforuseinanyotherportabledevice,youareresponsibleforseparateapprovaltosatisfytheSARrequire‐mentsofPart2.1093ofFCCrules.WARNING:Iftheorientationofyourcomputer’sUSBslotorthethicknessofyourcomputeraresuchthatpressureisappliedtothemodem’sendorside,youmaydamagethemodemoryourcomputer.Insuchcases,donotinsertthemodemdirectlyintoyourcomputer’sUSBslot;usetheUSBextensioncableinstead.
USB 598 Modem - User Guide56 2130972WARNING (EMI) - United States FCC Information‐ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClass Bcomputingdeviceperipheral,pursuanttoPart15,22,and24oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinter‐ferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:•Reorientorrelocatethereceivingantenna.•Increasetheseparationbetweentheequipmentandreceiver.•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttotheconditionthatthisdevicedoesnotcauseharmfulinterference.FCCguidelinesstipulatethattheantennashouldbemorethan1.2 cmfromthe user.ThehighestreportedSARvaluesoftheUSB 598modembySierraWirelessare:1. Separationdistanceofatleast1.2 cmneedsto bemaintainedtouser’slapwiththeUSB 598modeminsertedintothebottomUSBslotofthelaptopcomputer.CAUTION:AnychangesormodificationsnotexpresslyapprovedbySierraWirelesscouldvoidtheuser’sauthoritytooperatetheequipment.WARNING (EMI) - Canada‐ThisdigitalapparatusdoesnotexceedtheClassBlimitsforradionoiseemissionsfromdigitalapparatusassetoutintheinterferencecausingequipmentstandardentitledʺDigitalApparatusʺ,ICES‐003oftheDepartmentofCommunications.
Regulatory InformationDocument 2130972. Rev 1.1 Jul.08 57Cetappareilnumériquerespecteleslimitesdebruitsradioélec‐triquesapplicablesauxappareilsnumériquesdeClasseBprescritesdanslanormesurlematérielbrouilleur:ʺAppareilsNumériquesʺ,NMB‐003édictéeparleministredesCommuni‐cations.IfyouhavepurchasedthisproductunderaUnitedStatesGovernmentcontract,itshallbesubjecttorestrictionsassetforthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitionsRegulations(DFARs)Section252.227‐7013forDepartmentofDefensecontracts,andassetforthinFederalAcquisitionsRegulations(FARs)Section52.227‐19forcivilianagencycontractsoranysuccessorregulations.Iffurthergovernmentregulationsapply,itisyourresponsibilitytoensurecompliancewithsuchregulations.
USB 598 Modem - User Guide58 2130972
Document 2130972. Rev 1.1 Jul.08 59AAppendix A: Glossary1X OneTimesRadioTransmissionTechnology(theʺonetimesʺreferstothefrequencyspectrum).SupportsInternetconnectionswithdataratesupto153 Kbps.Actualspeeddependsonthenetworkconditions.Compareto1x‐EVDO.1x-EVDO Ahigh‐speedstandardforcellularpacketdatacommunica‐tions.Rev.AsupportsInternetconnectionswithdataratesupto3.1 Mbps(downlinkfromthenetwork)and1.8 Mbps(uplinktothenetwork).Rev.0supportsInternetconnectionswithdataratesupto2.4 Mbps(downlinkfromthenetwork)and153 Kbps(uplinktothenetwork).Averagedataratesare:forRev.A:450–800 Kbps(downlinkfromthenetwork)and300–400 Kbps(uplinktothenetwork);forRev.0:400‐700 Kbps(downlinkfromthenetwork)and40‐80 Kbps(uplinktothenetwork).Actualspeeddependsonthenetworkconditions.Compareto1X.bps bitspersecond—Theactualdataspeedoverthetransmissionmedium.CDMA CodeDivisionMultipleAccess—Awidebandspreadspectrumtechniqueusedindigitalcellular,personalcommunicationsservices,andotherwirelessnetworks.Widechannels(1.25 MHz)areobtainedthroughspreadspectrumtransmis‐sions,thusallowingmanyactiveuserstosharethesamechannel.Eachuserisassignedauniquedigitalcode,whichdifferentiatestheindividualconversationsonthesamechannel.CDMA 1X Alsoknownas1X,thisisahigh‐speedstandardforCDMAcellularcommunications.dormant ThepacketdataconnectionhasthelogicalPPPsessionleftopenwhiletheunderlyingphysicallink(theradiochannel)isreleased.Whentrafficistoresume,aradiochannelisre‐acquiredandtheoriginalPPPsessionresumes.ESN ElectronicSerialNumber—Theuniquefirst‐generationserialnumberassignedtothemodemforcellularnetworkuse.ComparetoMEID.ExpressCard™ Add‐inmemoryandcommunicationscardsforportablecomputers.ExpressCardisatrademarkofthePCMCIA.
USB 598 Modem - User Guide60 2130972FCC FederalCommunicationsCommission—TheU.S.federalagencythatisresponsibleforinterstateandforeigncommuni‐cations.TheFCCregulatescommercialandprivateradiospectrummanagement,setsratesforcommunicationsservices,determinesstandardsforequipment,andcontrolsbroadcastlicensing.Consultwww.fcc.gov.GPS GlobalPositioningSystem—Asystemthatusesaseriesof24geosynchronoussatellitestoprovidenavigationaldata.firmware SoftwarestoredinROMorEEPROM;essentialprogramsthatremainevenwhenthesystemisturnedoff.Firmwareiseasiertochangethanhardwarebutmorepermanentthansoftwarestoredondisk.host •Acomputerthatusesamodemorasimilardevicetoansweracallingcomputer.•Asourceordestinationinthecommunicationnetwork.•Acomputerthatcontainsdataorfilestobeaccessedbyclientcomputers.Alsoknownasaserver.IS InterimStandard—Afterreceivingindustryconsensus,theTIAforwardsthestandardtoANSIforapproval.IS-95 ThestandardforCDMA.Kbps Kilobitspersecond—Actually1000,not1024,asusedincomputermemorysizemeasurementsofkilobytes.LAN LocalAreaNetworkLED LightEmittingDiode—Asemiconductordiodethatemitsvisibleorinfraredlight.MEID MobileEquipmentIdentifier—Theuniquesecond‐generationserialnumberassignedtothemodemforcellularnetworkuse.ComparetoESN.MHz Mega‐Hertz—Onemillioncyclespersecond.Mbps Megabitspersecondpacket Ashortfixed‐lengthblockofdata,includingaheader,thatistransmittedasaunitinacommunicationsnetwork.PC Card™ Add‐inmemoryandcommunicationscardsforportablecomputers.PC CardisatrademarkofthePCMCIA.PCMCIA PersonalComputerMemoryCardInternationalAssociation—TheorganizationthatstandardizesExpressCardsandPC Cards.PCS PersonalCommunicationsServices—AcellularcommunicationinfrastructurethatusesadifferentfrequencyrangethanAMPS.
GlossaryDocument 2130972. Rev 1.1 Jul.08 61roaming Acellularsubscriberisinanareawhereserviceisobtainedfromacellularserviceproviderthatisnotthesubscriber’sprovider.SMS Shortmessageservices—Afeaturethatallowsusersofawirelessdeviceonawirelessnetworktoreceiveortransmitshortelectronicalphanumericmessages(upto160characters,dependingontheserviceprovider).system tray UsuallylocatedinthelowerrightcornerofyourscreenTIA TelecommunicationsIndustryAssociation—Astandards‐settingtradeorganization,whosemembersprovidecommunicationsandinformationtechnologyproducts,systems,distributionservicesandprofessionalservicesintheUnitedStatesandaroundtheworld.Consultwww.tiaonline.org.VPN VirtualPrivateNetwork
USB 598 Modem - User Guide62 2130972
Rev 1.1 Jul.08 63IndexNumerics1Xdescription,12icon(Mac),44icon(Windows),36LED‐coverageisdetected,521x‐EVDOdescription,11icon(Mac),44icon(Windows),36LED‐coverageisdetected,523Gdescription,11AAbout...Device(Mac),46accountactivation,17configuration,29activation(Mac)overview,17ActivationAssistant,32instructions,30activation(Windows)overview,17ActivationWizard,29automated,30manual,30ActivationAssistant(Mac),32ActivationWizard(Windows),29altitudeWindows,39alwaysontop(Windows),35amountofdatatransferred(Mac),47antenna,external,27approvals,52automatedactivation(Windows),30Bbands,frequency,14Ccable,USBextension,24,25callstatusarea(Windows),37careandmaintenance,15CDMA1Xdescription,12icon(Mac),44icon(Windows),36LED‐coverageisdetected,52CDMA1x‐EVDOdescription,11icon(Mac),44icon(Windows),36LED‐coverageisdetected,52CDMAnetwork3Gservices,11frequencybands,14serviceproviders,14circuitswitcheddata(CSD)description,12closebuttonMac,44Windows,35compactview(Windows),35connecttothenetwork(Mac),47ʺConnectedʺ(Mac),46ʺConnectingʺ(Mac),45connectionstates(Mac),45connectionstatusMac,45Windows(indicatorinsystemtray),38connectionstatusarea(Windows),36connection,end(Mac),47contactinformation,4coveragedescription,15CSD(circuitswitcheddata)description,12currentlocation(Windows)get,40mapof,40Ddatacircuitswitched‐description,12dial‐up‐description,12high‐speed,11QNC,12DataProvisioning(Mac),46datatransferred,amountof(Mac),47ʺDeviceisLockedʺ(Mac),46dial‐updatadescription,12direction,39ʺDisconnectedʺ(Mac),45docking(Windows),35dormant(Windows),36
USB 598 Modem - User Guide64 2130972driversdescription,14installing(Mac),22drivinginstructions,11droptest,53Eelectricalspecifications,52ElectronicSerialNumber(ESN)description,18view(Mac),47EMIwarning,56environmentalspecifications,53ESN(ElectronicSerialNumber)description,18view(Mac),47EVDOdescription,11icon(Mac),44icon(Windows),36LED‐coverageisdetected,52expanded(full)view(Windows)description,34togglebutton,35extensioncable,24,25externalantenna,27FFCCcompliance,56ID,55firmwareupgrades,4frequencybands,CDMAnetwork,14fullview(Windows)description,34togglebutton,35GGPS(Windows)overview,11GPSMonitorwindow,39icon,38portnumber,GPS,40GPSMonitorwindow(Windows),39Hhardwareexternalantenna,27inserting,22memorycard(microSDcard),26modem,removing,23hazards,2help,online(Windows),40help,troubleshootingMac,50Windows,41HEPE(HorizontalEstimatedPositionError)(Windows),39high‐speedpacketdata,11HorizontalEstimatedPositionError(HEPE)(Windows),39humidity,53Iicons(Mac)coverage,44indicatorarea,44roaming,44Seealsoindicators(Mac).icons(Windows)connectionstatus,36coverage,36GPS,38indicatorarea,38minimized,38roaming,37SMSmessages,38systemtray,38Seealsoindicators(Windows).ID,FCC,55indicatorarea(Mac),44indicatorarea(Windows),38indicators(Mac)LEDlights,51roaming,44Seealsoicons(Mac).indicators(Windows)connectionstatus,38GPS,38LEDlights,51roaming,37SMSmessages,38Seealsoicons(Windows).initiallockcode(Mac),48installation,19interference,56Internet,12Kknowledgebase,41,50Llanyard,13laptopclip,25latitudeWindows,39LBS(locationbasedservices)SeeGPS
IndexDocument 2130972. Rev 1.1 Jul.08 65LEDlights,51liability,limitationof,3limitationofliability,3locationbasedservices(LBS)SeeGPSlocation,current(Windows)get,40mapof,40lockmodem(Mac),48longitudeWindows,39MMacactivationofmodem/account,30software(WatcherLite),43systemrequirements,20MacOSX,19Macsoftware(WatcherLite)overview,43areasinthewindow,44connectionstates,45indicators,44installing,22menuoptions,46starting,43text,44uninstalling,50mapofyourcurrentlocationWindows,40MEID(MobileEquipmentIdentifier),18memorycard(microSDcard),26menuoptions(Mac),46messagearea(Mac),44messaging,textSeeSMSmicroSDcardinserting,26removing,26minimizebuttonMac,44Windows,35minimizedicons(Windows),38MobileEquipmentIdentifier(MEID),18NʺNodevicedetectedʺ(Mac),45noservice,52ʺNotactivatedʺ(Mac),45notices,regulatory,55numberofsatellitesbeingtracked,40OonlineHelp(Windows),40OpenInternetConnect(Mac),46operatinghints(Windows),40operatingsystemssupported,19operatingtemperature,53Ppacketdata,high‐speed,11phonenumber,view(Mac),47POI(pointsofinterest),11pointsofinterest(POI),11port,GPS(Windows),40powertheUSBmodemoff(Mac),49PowerSavemode(Windows),37pre‐activation,17QQNC,12QuickNetConnect(QNC),12Rradiofrequencyspecifications,52regulatoryinformation,55requirements,system,19roamingdefinition,15indicator(Mac),44indicator(Windows),37Ssafety,2salesdesk,4satellitesbeingtracked,numberof,40searchingforservice,51security(Mac)overview,47initiallockcode,48lockmodem,48unlockmodem,49serviceindicator(Windows),38shorttextmessagingSeeSMSsignalstrength,CDMAnetworkMac,44Windows,36SMS(Windows)messageindicator,38softwareoverview,14Mac,using,43Windows,using,33specificationselectrical,52environmental,53radiofrequency,52speedoftravel,39
USB 598 Modem - User Guide66 2130972statusarea(Windows)callstatusarea,37connectionstatusarea,36indicatorarea(Windows),38Windowssystemtray,38storagetemperature,53supportMac,50Windows,41suspendmode,51systemrequirements,19systemtrayicons(Windows),38Ttaskbaricons(Windows),38temperature,53textmessagingSeeSMStips,operating(Windows),40trackingsession,40travelingspeed,39troubleshootingMac,50Windows,41TRU‐Install,10TRU‐Locate,11SeealsoGPSTurn...DeviceOff(Mac),46UuninstallingtheMacsoftware,50unlockmodem(Mac),49ʺUpdatingUserProfileʺ(Mac),45upgrades,firmware,4USBextensioncable,24,25Vvibration,53VirtualPrivateNetwork(VPN),9Vista,19VPN(VirtualPrivateNetwork),9WwarningEMI,56warrantyMac,50Windows,40WatcherLitesoftware(Mac)overview,43installing,22Watchersoftware(Windows)overview,33installing,20using,33Windowssystemtrayicons,38versionssupported,19Windowssoftware(Watcher)overview,33installing,20using,33WindowsVista,19wirelessmodem,10

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