Sierra Wireless U598 USB Modem User Manual USB 598 Modem User Guide rev 1 0 for FCC

Sierra Wireless Inc. USB Modem USB 598 Modem User Guide rev 1 0 for FCC

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2130972

Rev 1.1

USB 598 Modem - User Guide

22130972

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

•Inareaswhereblastingisinprogress

•Whereexplosiveatmospheresmaybepresent

•Nearmedicalequipment

•Nearlifesupportequipment,oranyequipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWERED

OFF.TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Preface

Document 2130972. Rev 1.1 Jul.08 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267

7,200,512 7,287,162 7,295,171 D442,170 D459,303

D559,256 D560,911

andotherpatentspending.

Thisproductincludes

technologylicensedfrom:

LicensedbyQUALCOMMIncorporatedunderoneormoreofthe

followingUnitedStatespatentsand/ortheircounterpartsinother

nations:

4,901,307 5,056,109 5,101,501 5,109,390 5,228,054

5,267,261 5,267,262 5,337,338 5,414,796 5,416,797

5,490,165 5,504,773 5,506,865 5,511,073 5,535,239

5,544,196 5,568,483 5,600,754 5,657,420 5,659,569

5,710,784 5,778,338

ManufacturedorsoldbySierraWirelessInc.oritsLicensees

underoneormorepatentslicensedfromInterDigitalGroup.

USB 598 Modem - User Guide

42130972

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,TRU‐Install,

TRU‐Locate,andtheredwavedesignaretrademarksofSierra

Wireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

MacOSisatrademarkofAppleInc.,registeredintheU.S.and

othercountries.

PCCardandExpressCardaretrademarksofPCMCIA.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.gpsOneisatrademarkofQUALCOMM

Incorporated.

InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visitwww.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: sales@sierrawireless.com

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2130972. Rev 1.1 Jul.08 5

Table of Contents

Introducing the USB 598 Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 14

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

The USB 598 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mac requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing on a Windows computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing on a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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USB modem insertion and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Inserting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the USB extension cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the USB extension cable and laptop clip. . . . . . . . . . . . . . . . . . . . . . . . 25

Using a microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Inserting the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using an external antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Activating on a Windows computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Activating on a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Watcher Basics (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

Document 2130972. Rev 1.1 Jul.08 7

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Watcher Lite Basics (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Starting and closing Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Watcher Lite window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Connection states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

No device detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Not activated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Updating User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Device is Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Determining the type of coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Watcher Lite menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Connecting to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Viewing the amount of data transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Ending a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Displaying your phone number and ESN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Initial lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Warning regarding the lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

When the modem is locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Locking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Unlocking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Powering the modem off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Uninstalling the Watcher Lite software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

USB 598 Modem - User Guide

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Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 52

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Document 2130972. Rev 1.1 Jul.08 9

1: Introducing the USB 598 Modem

Note: This document applies to you, only if your wireless device is the

USB 598 modem from Sierra Wireless. This document does not apply,

if you are using an AirCard®595 PC Card, Compass™ 597 or

AirCard 595U USB modem, AirCard 597E ExpressCard, or a wireless

device that is built into your computer.

•Welcome

•Feature summary

•Package contents

•System components

•Care and maintenance

of your modem Welcome

TheSierraWirelessUSB 598modemisadual‐bandwireless

USBmodemforcellularandPCSnetworks,andtheGPS

frequencyband.Thismodemenhancesthefunctionalityof

yourmobilecomputingdevicebyadding2‐waymessaging

andhigh‐speedmobiledatainextendedareas,comparedto

wirelesslocalareanetworks.

Thismodemallowsyoutodothefollowing(subjecttofeature

availability),withoutusingawirelinephoneornetwork:

•ConnecttotheInternet,VPNandcorporatenetworks

•Sendandreceivelargee‐mailmessages

•SendandreceiveSMSmessages(Windowsonly)

•Uselocation‐basedservices(Windowsonly)

•Conductvideo‐conferencing

•Accessstreaming,real‐timemedia

•Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

USB 598 Modem - User Guide

10 2130972

Feature summary

Note: For step-by-step instruc-

tions to access features of the

modem, consult the online help

available with the Watcher®

software for Windows (page 40).

TheUSBmodemisdesignedtoprovideawiderangeof

capabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbeavailablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless modem

Windows

Onceinstalledandconfigured,themodemcanconnecttothe

CDMAnetworkautomatically.Youjustinsertthemodem,

allowWatchertoautolaunchandauthenticateyouraccounton

thenetwork,thenlaunchyourInternetbrowser(whichyou

canalsoconfigureinWatchertolaunchautomatically)—you’re

online!

Alternatively,youcanmakeahigh‐speeddataconnection

withoutrunningWatcher—simplybylaunchingwhatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Fordetails,seetheonlinehelptopic

“Autoconnectbehaviour”.

Themodemalsoallowsyoutodialupamodem(suchasa

corporateserver).

Mac

Oncethemodemisinstalledandconfigured,youcanuseitto

connecttotheCDMAnetwork.Youjustinsertthemodem,

startWatcherLiteandallowittoauthenticateyouraccounton

thenetwork,thenlaunchyourInternetbrowser—you’re

online!

TRU-Install

TRU‐Install™isaSierraWirelessfeaturethatinstallsthe

necessarysoftwareanddriversthefirsttimeyouinsertthe

modemintoyourWindowsorMaccomputer.Aninstallation

CDisnotrequired.

Introducing the USB 598 Modem

Document 2130972. Rev 1.1 Jul.08 11

TRU-Locate

WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)

onyourWindowscomputertoquery,forexample,the

networkforinformationonpointsofinterest(POI)thatare

nearyourcurrentlocation,ordisplaydrivinginstructions.

Note: TRU-Locate is available on Windows only; subject to feature

availability.

YourmodemrequiresanunobstructedviewofGPSsatellites

(inthesky),and,likeanyotherGPSdevice,mightnotperform

wellwithinforestedareasorneartallbuildings.

Dependingonyouraccount,youmaybechargedforeach

positionfixorafteryouhaveperformedacertainnumberof

fixes.Fordetails,contactyourserviceprovider.

Dependingonthemechanismthatthenetworkandyour

modemusetoobtainlocationinformation,GPSmaynotbe

supported:

•IfNetworkModeissetto“EVDOOnly”

•Ifyouʹreroaming

•Ifyoudonothavenetworkcoverage

•Duetootherreasons.

Ifyou’rehavingproblemsusingGPS,contactyourservice

provider.

CDMA 3G services

Themodemoperatesoveratypeofwirelessnetworkcalled

CDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

•1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mbps(uplinktothenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

•1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothenetwork).Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

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•1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopenyourbrowser

andconnecttoanywebsitethatisaccessiblethroughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

dormant.

•Circuitswitched(dial‐up)data,usingtheearlierCDMA

IS‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

•QNC (QuickNetConnect)providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐speedpacket

serviceisnotavailable.

•SMS (ShortMessageService)allowsyoutosendand

receiveshorttextmessagesusingthemodem(Windows

only).

Additional features of the modem

BeyondthefeaturesoftheCDMAnetwork,themodem

providesadditionalsoftwarefeatures:

•PINsecuritycodetoprotectyourmodemandaccount

fromunauthorizeduse.

•AwizardtoassistwithactivatingyourCDMAaccount.

•SoundoptionstocustomizeringtonesforSMSmessages

(Windowsonly).

•ACallLogtotrackoutgoingcallsanddeterminethe

amountofdatatransferred(Windowsonly).

TheUSB 598modemhasamicroSD™slotthatcanbeused,

withamicroSDcard(soldseparately),forfiletransferor

storage.Formoreinformation,see“UsingamicroSDcard”on

page 26.

Introducing the USB 598 Modem

Document 2130972. Rev 1.1 Jul.08 13

Package contents

Yourpackagecontainsthefollowingitems:

•USB 598modem

•QuickStartGuide

•Carryingpouch

•Lanyard

•USBextensioncable

•Laptopclip

Note: Use only the supplied USB extension cable; other cables may

not work with the modem.

Toinstallthemodemdriversandsoftware,youdonotneedan

installationCD.YourmodemusestheSierraWireless

TRU‐Installfeature.Thedriversandsoftwareareinstalled

whenyouinsertthemodemintoyourcomputer.

System components

Yourmodemisjustonepartofasystemdesignedtoprovide

youwithawiderangeofcommunicationfeatures.Every

componentofthesystemisneededtoenablethesecapabilities.

Your host computing device

Yournotebookordesktopcomputerhoststhemodem

hardwareandrunsthecommunicationsoftware:yourweb

browserore‐mailapplication,andWatcher(Windows)or

WatcherLite(Mac)—theenablingsoftwareforthemodem.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththemodem,suchas:filetransferappli‐

cations(FTP),chatorinstantmessaging,aVPN(Virtual

PrivateNetwork)client,clientsoftwareforacorporateserver

application.

The USB modem

Themodemprovidesyourcomputerwithaconnectiontothe

CDMAwirelessnetwork.

ThemodemfitsintoaUSBslotavailableonmostnotebook

anddesktopcomputers.

USB 598 Modem - User Guide

14 2130972

EveryCDMAnetworkoperatesononeofthreeradio

frequencybands.Asadual‐bandproduct,themodem

operatesontwoofthesebands(seepage 52),providingawide

coveragearea.

The modem drivers and enabling

software

Themodemdriversandenablingsoftware(Watcher

[Windows]orWatcherLite[Mac])monitorandmanageyour

wirelessconnections.

YourmodemusestheSierraWirelessTRU‐Installfeature—the

driversandsoftwareareinstalledwhenyouinsertthemodem

intoyourcomputer.

Thedevicedriversoftwareenablesthemodemtoworkwith

yourcomputer’soperatingsystem.

UsingtheWatcher(Windows)orWatcherLite(Mac)software,

youcanmanagethemodemandmonitoryourconnections.

Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher

(Windows),usetheapplication’sonlinehelp.

CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

modem,youmusthaveanaccountwithaCDMAservice

provider.

Note: You can use the Lock

Modem feature to prevent others

from using your account, should

your modem be stolen.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdatatransmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessagingorlocation‐basedservices(Windowsonly).

Eachmodemhasbeenprovisionedatthefactoryforusewitha

particularserviceprovider.Thissetsthemodemtouse

particularradiochannelsandenablesservicesspecificforthat

provider.

Theprocessofsettingupyouraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationofthemodem.

Theproceduretoconfigure(activate)yourmodemiscovered

in“Activation”onpage 29.

Introducing the USB 598 Modem

Document 2130972. Rev 1.1 Jul.08 15

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbythemodemthroughoutNorthAmericaand

partsofLatinAmerica,Asia,andNewZealand.However,

eachserviceprovideroperatesanetworkthatcoversalimited

geographicalareawithintheoverallCDMAcoveragearea.

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideofthe

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceproviderthathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Care and maintenance of your

modem

Aswithanyelectronicdevice,themodemmustbehandled

withcaretoensurereliableoperation.Followtheseguidelines

inusingandstoringthemodem:

•ThemodemshouldfiteasilyintoyourUSBslot.Forcing

themodemintoaslotmaydamageconnectorpins.

•Wheninsertingorremovingthemodem,alwaysgripitby

thesidesratherthantheend.

•Protectthemodemfromliquids,dust,andexcessiveheat.

•Whennotinstalledinyourcomputer,storethemodemin

asafeplace.

USB 598 Modem - User Guide

16 2130972

Document 2130972. Rev 1.1 Jul.08 17

2: Getting Started

•The USB 598 software

•Account activation and

configuration

Beforeyoucanbeginusingthemodem,youmust:

1. Insertthemodem,toinstalltheenablingsoftwareand

drivers.

2. Activateanaccountandconfigurethemodemtouseyour

account(unlessthemodemhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The USB 598 software

Themodemcomeswiththefollowingsoftware:

•Watcherapplicationthatyouusetomanagethemodem

andmonitoryourconnectionsonaWindowscomputer

•WatcherLiteapplicationthatyouusetomanagethe

modemandmonitoryourconnectionsonaMaccomputer

•Thedriversoftwarethatprovidestheinterfacebetween

themodemandyourWindowsorMacoperatingsystem

Detailedinstructionsforinstallingthemodemanditssoftware

areprovidedin“Installation”onpage 19.

Account activation and

configuration

Tousethemodem,youmusthaveanaccountwithaCDMA

serviceprovider.Theprocessofsettingupanaccountiscalled

activation.

Ifyoupurchasedthemodemdirectlyfromaserviceprovider,

youmayalreadyhaveanaccount;yourmodemmaybepre‐

activated.

Otherwise,runtheWatcher(Windows)orWatcherLite(Mac)

softwareandtheActivationWizard(Windows)orActivation

Assistant(Mac),whichguidesyouthroughtheactivationand

configurationprocess.(Dependingonyourconfiguration,the

softwareandtheactivationproceduremaystartautomati‐

cally.)

USB 598 Modem - User Guide

18 2130972

Configuringthemodeminvolvessettingthephonenumber

assignedbyyourserviceproviderandmayinvolveentering

othernetworkparametersandsettingssuchasausername

andpasswordtoaccessservices.

Yourserviceproviderneedstoknow:

•Thebillinginformationtousetocollectpaymentforyour

networkusage.

•TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourmodemduringthe

manufacturingprocess.(TheESNorMEIDisprintedona

labelonthemodemandcanbedisplayedinthesoftware.)

Thisnumberisusedtohelpauthenticateyouraccount

whenyouconnectforservice.

Yourequirefromyourserviceprovider:

•Anactivationcodethatgivesyouaccesstoconfigurethe

account.

•Aphonenumberforyourmodem.

•Additionalinformationspecifictoyourserviceprovider

suchas:

·AuserID(username)andpasswordtoauthenticate

yournetworkconnection.

·ASID(SystemIDentifier)thatidentifiesyourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2130972. Rev 1.1 Jul.08 19

3: Installation

•System requirements

• Installation (Windows)

• Installation (Mac)

•Inserting the modem

•Removing the modem

• Using the USB

extension cable

• Using the USB

extension cable and

laptop clip

• Using a microSD card

• Using an external

antenna

Thischapterguidesyouthroughthestepsnecessarytoinstall

themodemonanotebookordesktopcomputer.

Thebasicstepsare:

1. InsertthemodemintotheUSBslot (page 22)toinstallthe

modemdriversandsoftware.

2. Ifthemodemhasnotbeenpre‐activated,usethe

ActivationWizard(Windows)orActivationAssistant

(Mac)toconfigurethemodem(asdescribedin

“Activation”onpage 29).

Beforeyoubegintheinstallationprocess,ensureyour

computerisrunningasupportedoperatingsystemandmeets

thehardwarerequirementsdescribedbelow.

System requirements

Themodemissupportedonnotebookanddesktopcomputers

running:

•WindowsVista

•Windows XP(HomeandProfessionalversions)with

ServicePack 2orlater

•Windows2000withServicePack4andUpdateRollup1

•MacOSXversion10.4ornewer

Toinstallthemodem,yourequireoneUSBslot.

USB 598 Modem - User Guide

20 2130972

Mac requirements

ThemodemissupportedontheseMaccomputersrunning

MacOSXversion10.4ornewer:

•MacBook™

•MacBookAir™

•MacBookPro

•PowerBook®G4

•PowerMac®G5

•desktopiMac

TocheckyourversionofMacOSX,fromtheApplemenu()

chooseAbout This Mac.Ifyourversionisearlierthan10.4,then

youmustupgradetoversion10.4ornewer.ContactanApple

reseller,anAppleretailstore,orvisitwww.apple.com/store.

Goto“InstallingonaMaccomputer”onpage 22.

Installing on a Windows

computer

Note: If you’re running Windows XP, you may require administrative

privileges, depending on the Windows XP installation.

If you’re running Windows Vista or Windows 2000, you must be

logged in with administrative privileges to install the modem software.

If you’re running Windows 2000, your computer might be restarted, as

part of the installation process; save any open documents.

ToinstallWatcherandthemodemdrivers:

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

1. IfyourcomputerhasaWiFiorBluetoothadapter,turnit

off.(Forinstructions,seetheuserguideoronlineHelpof

yourcomputer).

2. InsertthemodemintoyourUSBslot(asdescribedin

“Insertingthemodem”onpage 22).

3. Ifyou’rerunningWindowsVista,intheAutoPlaywindow

clickSierra Wireless Watcher Installation.

TheSoftwareInstallationWizardshouldstartautomati‐

cally.

4. Inthe“WelcometotheInstallShieldWizard”window,

selectInstalltolaunchtheInstallShield®Wizard.

Installation

Document 2130972. Rev 1.1 Jul.08 21

5. IftheOpen With...windowappears,canceltheinstallation

(yourcomputerismissingsomefilesrequiredforthe

installation).SearchforInstmsiw.exe(ifyou’rerunning

Windows2000)amongthedownloadsat

www.microsoft.com.Installthefileonyourcomputer,

removethemodemfromyourcomputer,thenrerunthe

installation.

6. IftheIkernel Application Errorwindowappears:

a)Canceltheinstallation.

b)Downloadthefile:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c)Installthefileonyourcomputer,removethemodem

fromyourcomputer,thenreruntheinstallation.

7. UsetheNextandBackbuttonstonavigatethroughthe

wizardnotingthefollowing:

·Toproceedwiththeinstallation,youmustclickI accept

the terms in the license agreement toindicateyouraccep‐

tanceofthetermsofthelicenseagreement.

Windowsdetectsthemodemandinstallsthedriversforit.

Thismaytakeafewminutes.Oncecompleted,thesystem

traymaydisplaythemessage“Yourdevicesarereadyto

use“or“Yournewhardwareisinstalledandreadytouse”:

8. Ifyouarepromptedtorestartyourcomputer:

a)Saveanyopendocuments.

b)Selecttheoptiontorestartyourcomputer.

c)WaituntilyourcomputerrestartsandWindowsisready.

9. Whenyouarenotifiedthattheinstallationiscomplete,

clickFinish.

10. IfWatcherhasnotstartedautomatically,startit:double‐

clicktheWatchericononyourdesktop.

11. Proceedtoconfigurethemodemtouseyouraccount(ifit

wasnotpre‐activated).See“Activation”onpage 29.

USB 598 Modem - User Guide

22 2130972

Installing on a Mac computer

ToinstallWatcherLiteandthemodemdrivers:

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

1. IfyourcomputerhasaWiFiorBluetoothadapter,turnit

off.(Forinstructions,seetheuserguideoronlineHelpof

yourcomputer).

2. InsertthemodemintoyourUSBslot(asdescribedin

“Insertingthemodem”onpage 22).

3. IntheFinder™window,double‐click

SierraWirelessWatcherLite.mpkg.

4. Inthe“WelcometotheSierraWirelessWatcherLite

Installer”window,clickContinue.

5. Inthe“StandardInstallon...”or“EasyInstallon...”

window,clickInstall.

6. Ifawindowappears,promptingyoutoenteryour

password,enteryourMacpassword,andthenclickOK.

7. Inthewindowwiththemessagethatyouwillhaveto

restartyourcomputer,clickContinue Installation.

8. Inthe“Installationcompletedsuccessfully”window,click

Restart.

9. Afteryourcomputerrestarts,configurethemodemtouse

youraccount(ifitwasnotpre‐activated),asdescribedin

“Activation”onpage 29.

USB modem insertion and

removal

Inserting the modem

Toinsertthemodemintoacomputer:

1. RemovetheprotectivecapfromtheUSBconnectorofthe

modem.

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

2. GentlyinsertthemodemintotheUSBslot.Alternatively,

youcanattachtheUSBextensioncable(includedinyour

package)toyourcomputer’sUSBslot,andinsertthe

modemintotheUSBextensioncable.

Note: If your computer’s USB slot is vertical, use the USB extension

cable.

Do not insert the modem into a USB hub or a USB slot on a keyboard.

Installation

Document 2130972. Rev 1.1 Jul.08 23

Warning: If the orientation of your computer’s USB slot or the

thickness of your computer are such that pressure is applied to the

modem’s end or side (as shown by the red circle in the drawing

below), you may damage the modem or your computer. In such

cases, do not insert the modem directly into your computer’s USB

slot; use the USB extension cable instead. See “Using the USB

extension cable” on page 24.

WhenyouinsertthemodemonaWindowscomputer,the

followingshouldoccur:

•Themodem’spowerLEDbecomeslit.

•Ifsoundeffectsareenabled,thePCbeeps.

•TheSafelyRemoveHardwareiconappearsinthesystem

tray,ifitisnotalreadydisplayedforanotherdevice(and

unlessthefeaturehasbeendisabled).

•Watcherlaunches(unlesstheautolaunchfeaturehasbeen

disabled).

Themodemispoweredassoonasyouinsertit.

Removing the modem

Windows

Toremovethemodem:

1. CloseWatcherifitisopen.

2. IfamicroSDcardisinsertedintothemodem,ensure

youʹvecompletedanyfiletransfers.

3. ClicktheSafelyRemoveHardwareiconinthesystemtray

todisplaytheoptiontostopthedevice.

Windows Vista Windows XP Windows 2000

USB 598 Modem - User Guide

24 2130972

4. ClicktheSafely remove USB Mass Storage Device(Windows

VistaorWindowsXP)orStop USB Mass Storage Device

(Windows2000)entryforthemodem.

5. Ifadialogboxappearsnotifyingyouthatitissafeto

removethedevice,clickOK.

6. Ifyou’rerunningWindows2000,clickStop Sierra Wireless

... EVDO Network Adapter.

7. Pullthemodemoutoftheslotbygrippingbothsidesof

themodemandpullingthemodemstraightout.

Mac

Toremovethemodem:

1. Endyournetworkconnection(inWatcherLite,click

Disconnect).

2. CloseWatcherLiteifitisopen.

3. IfamicroSDcardisinsertedintothemodem,ensure

youʹvecompletedanyfiletransfers,andthenejectthe

drive.

4. Pullthemodemoutoftheslotbygrippingbothsidesof

themodemandpullingthemodemstraightout.

Using the USB extension cable

Optionally,youcanusetheUSBextensioncable(includedin

yourpackage).Thisallowsyoutouseyourmodemincrowded

spaces.

Note: Use only the supplied USB extension cable; other cables may

not work with the USB modem.

You can alternatively use the USB extension cable with the laptop

clip; see “Using the USB extension cable and laptop clip” on page 25.

ToconnecttheUSBextensioncable:

1. InsertoneendoftheUSBextensioncableintotheUSBport

ofyourcomputer.

2. InsertthemodemintotheUSBextensioncable.Whenthe

modemandthecableareproperlyconnected,themodem’s

powerLEDbecomeslit(blue,orblinkingamber).

Installation

Document 2130972. Rev 1.1 Jul.08 25

Using the USB extension cable

and laptop clip

YoucanalternativelyusetheUSBextensioncabletogether

withthelaptopclip.Insomeareas,usingthelaptopclipwill

improvetheperformanceofyourmodem.

Note: Use only the supplied USB extension cable and laptop clip;

other cables and clips may not work with the USB modem.

ToconnecttheUSBextensioncableandlaptopclip:

1. Slidethemodemintothelaptopclip.

2. ConnecttheUSBextensioncabletothemodem.

3. ConnecttheotherendoftheUSBextensioncabletothe

USBportofyourcomputer.

Whenthemodemandthecableareproperlyconnected,

themodem’spowerLEDbecomeslit(blue,orblinking

amber).

4. Placethelaptopclipontopofyourlaptop,asshowninthe

drawingbelow.

Modem

Laptop clip

USB extension cable

USB 598 Modem - User Guide

26 2130972

Using a microSD card

YourcomputerrecognizesthemicroSDcardasaremovable

storagedevice.

TheUSB 598modemsupportsmicroSDcardsupto32 GB

capacity.

Note: Using microSD cards larger than 32 GB can cause data loss

and damage your modem.

Inserting the microSD card

ToinsertthemicroSDcard:

1. Gentlyflipopenthetab

(labelled“microSD”)onthe

sideofthemodem(1).

2. HoldthemodemwiththeLEDs

facingup.

3. GentlyinsertthemicroSDcard

(labelfacingup—seetheabovephoto)intotheslotonthe

sideofthemodem(2)untilthemicroSDcardclicksinto

place.

IfyourmicroSDcardhasnotbeenformatted,orisinafor‐

matthatyourcomputerdoesnotrecognize,youmaybe

promptedtoformatthemicroSDcard.

Note: The formatting procedure erases all the data on the microSD

card, after which the files CANNOT be retrieved. To prevent the loss

of important data, please check the contents before you format the

microSD card.

Removing the microSD card

ToremovethemicroSDcard:

1. Ensureyouʹvecompletedanyfiletransfers.

2. Safelyremovethehardware:

WindowsVistaandWindowsXP:ClicktheSafely

RemoveHardwareicon(inWindowsVista;inWin‐

dowsXP)inthesystemtray,andclicktheSafely remove

USB Mass Storage DeviceentryforthemicroSDcard.

Windows2000:ClicktheSafelyRemoveHardwareicon

inthesystemtray,andclicktheStop USB Mass Storage

DeviceentryforthemicroSDcard.

Installation

Document 2130972. Rev 1.1 Jul.08 27

Mac:Ejectthedrive.

3. Usingyourfingernailorathinblunt

object,gentlypressthemicroSDcardin

andthenrelease;itshouldpartiallypop

outofitsslot,asshowninthephoto.

4. RemovethemicroSDcardandstoreitin

asafeplace.

5. ClosethetaboverthemicroSDcardofthemodem.

Using an external antenna

Youcanimprovethesignalstrength,byattachinganexternal

antenna(soldseparately).Therecommendedantennaisthe

5‐bandbladeantennawithSMKconnector,availablefrom

www.sierrawireless.com.

Toattachtheexternalantenna:

1. RemovetheUSBmodemfromyourcomputer.

2. Flipopentheunlabeledtab(onthesideofthemodem).

3. Holdingtheantennacablebytheconnector(end)part,

carefullypushtheconnectorpartofthecableintothe

correspondingconnectoronthemodem.

4. CarefullyinserttheUSBmodemintoyourcomputer’sUSB

slot.

USB 598 Modem - User Guide

28 2130972

Document 2130972. Rev 1.1 Jul.08 29

4: Activation

•Account configuration

procedures

•Activating on a

Windows computer

•Activating on a Mac

computer

Account configuration

procedures

Thefinalsteptomakingthemodemoperationalisconfiguring

ittouseyourCDMAserviceprovideraccount.Theprocessof

activationconfiguresyourmodemwiththerequiredaccount

parameters(phonenumber,username,password,andsoon).

Ifyoupurchasedapre‐activatedmodem,thisstepisnot

necessary.Oncetheapplicationsoftwareanddriversare

installed,themodemisreadyforuse.Proceedto“Watcher

Basics(Windows)”onpage 33or“WatcherLiteBasics(Mac)”

onpage 43.

Otherwise,youmustusetheActivationWizard(Windows;

describedbelow)orActivationAssistant(Mac;seepage 30)to

activateandconfigureyouraccount.

Activating on a Windows

computer

Activation Wizard

TheActivationWizardwalksyouthroughtheprocessof

configuringanaccount.Theprocessandoptionsvarybasedon

theserviceprovider.

Thissectionisaguideonly.ConsulttheQuickStartGuide,

andfollowthedirectionsonscreenandinstructionsgivenby

yourserviceproviderrepresentative.

Ifyourmodemdoesnothaveanactivatedaccount,and

Watcherhasstartedautomatically,thentheActivationWizard

shouldstartautomatically.Ifthisdoesnothappen:

1. EnsureWatcherisrunning.Ifitisnot,double‐clickthe

Watchericononyourdesktop.

2. StarttheActivationWizard:selectTools > Activation Wizard.

USB 598 Modem - User Guide

30 2130972

3. IftheAutomated Activationoptionisnotavailable,select

Manual Activationandgoto“Manualactivation”(below).

4. SelecttheAutomated Activationoption.

TheactivationprogressisdisplayedintheActivationWiz‐

ardwindow.Iftheprocessissuccessful,thewindowdis‐

plays“Activation successful”.

Note: If the window does not display “Activation successful”, retry the

process. If the process continues to fail, use manual activation (below)

or contact your service provider.

Atthispointyourmodemisreadytouse.

Proceedto“WatcherBasics(Windows)”onpage 33.

Manual activation

Manualactivationinvolvesphoningyourserviceprovider,

exchanginginformation,andenteringyouraccountinfor‐

mationintotheappropriatefieldsinthewizard.(Tousethis

method,yourequireaphone.)

UsetheNextandBackbuttonstonavigatethroughthewizard,

notingthefollowing:

•Prepareyourbillinginformation,beforeyouphonethe

serviceproviderorproceedtothenextwindow.

•Contactyourserviceprovider.Informyourservice

providerthatyouareactivatingyourSierraWireless

USB 598modem.Therepresentativewillrequestyour

ESN (ElectronicSerialNumber)orMEID.Thisisdisplayed

intheActivationWizard(andisprintedonthemodem

boxandonthelabelonthebackofthemodem).

•Aspromptedbythewizard,entertheinformation

providedbytheservicerepresentative.

•SelectFinishinthefinalwindowofthewizard.

OncompletionoftheActivationWizard,themodemisready

foruse.Proceedto“WatcherBasics(Windows)”onpage 33.

Activating on a Mac computer

Afteryourcomputerhasrestarted:

1. RunWatcherLite:inFinder,chooseGo > Applications,and

thendouble‐clickSierra Wireless Watcher.WatcherLite

shouldstart.

2. IftheNewPortDetectedwindowappears,clickContinue.

Activation

Document 2130972. Rev 1.1 Jul.08 31

3. Ifawindowappears,promptingyoutoenteryour

password,enteryourMacpassword,andthenclickOK.

WatcherLitedisplaysastatusmessageorthe“Activation

Assistant”window.

4. Usethefollowingtabletodetermineyournextactions.

Table 4-1: Text/window displayed, and your next

action

Text/window

displayed Description/next action

“Disconnected” Your device is preactivated. You are ready to

connect to the network. Proceed to “Watcher

Lite window” on page 44.

“Device is Locked” Your device is preactivated. Unlock the device:

1. If the Unlock Device window is not

displayed: from the Extras item on the

Sierra Wireless Watcher menu, choose

Unlock Device.

2. In the Unlock Device window , enter the

lock code (PIN), and click OK.

If you can’t recall your lock code, try using the

last four digits of your device’s phone number

or try 0000. If none of these work, contact your

service provider.

Once your device is unlocked, you are ready to

connect to the network. Proceed to “Watcher

Lite window” on page 44.

“Activation

Assistant” window Your device is not activated.

1. Click Continue to indicate that you’d like to

activate your device.

Watcher Lite will display “Activating Sierra

Wireless ... EVDO Modem Device”.

Wait until the process is completed.

If provisioning is successful, Watcher Lite

displays “Disconnected,” after which you

are ready to connect to the network.

Proceed to “Watcher Lite window” on

page 44.

2. If the Device Activation Failed! window is

displayed, use the Activation Assistant

(see page 32).

“Not activated” Your device is not activated. Use the Activation

Assistant (see page 32).

USB 598 Modem - User Guide

32 2130972

Activation Assistant

Ifyourdeviceisnotactivated,usetheActivationAssistant:

1. FromtheExtrasitemontheSierraWirelessWatchermenu,

chooseActivation.

2. IntheActivationAssistantwindow,clickContinue.

3. Ensureyouhavetheitemslistedonthescreen,andphone

yourserviceprovider.Informthemthatyouareactivating

aSierraWirelesswirelessdevice.

4. Followtheinstructionsofyourserviceprovidertoactivate

yourdevice.Writedownthisinformationthatyourservice

providergivesyou(dependingonyourserviceprovider,

someofthefollowingitemsmaynotapply):

Activationcode(MSL):____________________________

USB 598phonenumber(MDN):

_____________________________

MIN/IMSI_S(ifnotthesamevalueasyourMDN[above]):

_____________________________

MSID:_____________________________________________

Afteryourserviceprovidersetsupyouraccountonthe

network,yourdeviceisactivated.

5. Tocompletetheactivationprocess,entertheinformation

(thatyouwrotedown)intothefieldsonthescreen,andgo

throughtherestoftheActivationAssistant.

6. Ifawindowappears,promptingyoutoenteryour

password,enteryourMacpassword,thenclickOK.

7. IftheNewPortConfigurationwindowappears,click

Continuetoautomaticallyconfigureyourcomputertouse

yourdevice.

8. Proceedto“WatcherLitewindow”onpage 44.

Document 2130972. Rev 1.1 Jul.08 33

5: Watcher Basics (Windows)

• Starting and closing

Watcher

• Components of the

Watcher Window

• Interpreting icons

• GPS Monitor window

• Online Help

• Warranty

• Troubleshooting WatcheristheWindowsapplicationthatallowsyoutomanage

andmonitortheconnectionbetweenthemodemandthe

CDMAnetwork.YouuseWatcherto:

•Determineyoursignalstrength,roamingstatus,3Ghigh‐

speeddataavailability,andothernetworkconnection

parameters

•Initiateandenddatacalls

•Uselocation‐basedservices(subjecttofeatureavailability)

•Viewcallstatistics

•ReceiveandsendSMSmessages

•Customizefeaturesandoptions

DependingonWatchersettings,youmaybeabletoconnectto

theCDMAnetworkwithoutstartingWatcher—simplyby

launchingwhateverapplicationyouwanttouse(suchasyour

webbrowserore‐mailapplication);fordetails,seetheonline

helptopic“Autoconnectbehaviour”.However,Watcherand

itsiconinthesystemtraywon’tbeavailableforyoutomonitor

thestatusoftheconnection.Location‐basedservicesalsowon’t

beavailable.

Starting and closing Watcher

DependingonyoursettingsintheOptionswindow,Watcher

maylaunchautomaticallyanytimeyouinsertthemodem.You

canalsolaunchWatcherby:

•Double‐clickingtheWatchericon onyourdesktop

•Selecting:

InWindowsVistaorWindowsXP:Start > All Programs >

Sierra Wireless > Watcher > Watcher

InWindows2000:Start > Programs > Sierra Wireless >

Watcher > Watcher

USB 598 Modem - User Guide

34 2130972

ThestandardWindowscontrolbuttonsintheupperright

cornerofthewindowareusedtominimizeorcloseWatcher.

Whenminimized,Watcherdoesnotappearasataskbar

button.Instead,aniconisshowninthesystemtray,usuallyat

therightendofthetaskbar.(See“Minimizedicons”on

page 38.)

Components of the Watcher

window

Thewindowhasthreeareasthatdisplaymessagesandicons:

theConnectionStatusArea(page 36),CallStatusArea

(page 37),andIndicatorArea(page 38).Theseareasareshown

inFigure 5‐1thatfollows.

Amenubarislocatedontheupperleftsideofthewindow.

Windowscontrolbuttonsareinthetoprightcorner.

Figure 5-1: Watcher window

Foradetaileddescriptionofeachoptioninthemenus,seethe

onlinehelp.

Toggle Full/Compact button

Close buttonMinimize button

Menu bar

Connection Status Area

Call Status Area

Indicator area button

Disconnect

Connect/

Watcher Basics (Windows)

Document 2130972. Rev 1.1 Jul.08 35

Window controls

•TheMinimizebuttonclosestheWatcherwindowbutleaves

theapplicationrunning.WhenWatcherisminimized,you

canusetheWatchericoninthesystemtraytodetermine

themodemstatus.(See“Minimizedicons”onpage 38.)

ThisiconreplacesataskbarbuttonforWatcher.

Onceminimized,youcanredisplaytheWatcherwindow

bydoingoneofthefollowing:

·ClickingtheWatchericoninthesystemtray.

·Double‐clickingtheWatcherdesktopshortcut

·LaunchingWatcherfromtheStartmenu.

•TheToggle Full/Compactbuttonisusedtoswitch

betweenthefullWatcherwindowandthecompactview:

Thecompactviewallowsyoutoseeconnectionstatusand

indicatorswhileusinglessspaceonthedesktop.Ifyou

right‐clickthecompactview,amenuisdisplayed.From

thismenuyoucanopensomeoftheotherWatcherwin‐

dowsorestablish/endadataconnection.

Toreturntofullview,clicktheviewtogglebuttoninthe

topright.

•TheClosebuttonisusedtoexitWatcher.

Docking

YoucansettheWatcherwindowto“jump”totheedgeofyour

screenwhenyoumovethewindowclosetoanedge.Thislets

youeasilypositionWatcherinacornerofthescreen.

•SelectView > Docking

Always On Top

YoucansetWatchertoalwaysdisplayinfrontofother

windows.Thisallowsyoutomonitorconnectionstatuswhile

usinganothermaximizedapplication,suchasyourweb

browser.

•SelectView > Always On Top

USB 598 Modem - User Guide

36 2130972

Interpreting icons

Watchermakesextensiveuseoficonstoindicatestatusand

events.Thevariousiconsaredescribedinthefollowing

sectionsonthedisplayareasofWatcher.

Connection Status Area

TheConnectionStatusAreausestheiconsshowninthe

followingtable.

Table 5-1: Connection Status Area icons

Icon Meaning

Modem not detected.

You may be able to resolve this by doing one of the

following:

- Unlocking the modem (Tools > Unlock Modem)

- Powering the modem on (Tools > Turn Radio On)

- Ejecting the modem and re-inserting it

If this icon is still displayed, restart your computer.

The Signal Strength indicator uses bars to show the

intensity of the radio signal. The number of bars

increases as signal strength increases, to a maximum

of five bars.

When the bars are dimmed and the antenna icon is

crossed out, no connection is possible for one of these

reasons:

•You are outside the CDMA network coverage area

•The signal strength is too weak

•A network or account problem is preventing the

modem from obtaining service

1xEV-DO Rev. A icon.

1xEV-DO Rev. 0 icon.

1X icon.

When only the letters are displayed, you have acquired

service, but have not established a data connection.

When the indicator has a gray background, the network

connection is dormant. (You are connected, but there

is currently no traffic.)

When the indicator has a darker background, you have

a data connection on the wireless service.

Watcher Basics (Windows)

Document 2130972. Rev 1.1 Jul.08 37

Call Status Area

TheCallStatusAreadisplaysmessagesrelatedtothestatusor

progressofaconnection.

Whereadurationtimerisshown,timingbeginswhenthecall

isinitiated—notfromthetimethecallisfullyconnected.This

isameasureofthetimethemodemhasbeenusingtheradio

channel(awirelessnetworkresource).

“Click this display to exit PowerSave mode”indicatesthatthe

modemcouldnotfindasystemwithina15 minuteinterval.To

conservepower,themodemreduceschannelscanningtoonce

everythreeminutes.ToforcethemodemoutofPowerSave

mode,clickintheCallStatusArea.Themodemperformsa

channelscanand,ifnonetworkisdetected,returnsto

PowerSavemode.

The Roaming Status indicator shows whether you are

roaming onto the network of a service provider other

than your own.

When the indicator is off (gray), you are within the local

coverage area of your service provider. When the

indicator is on (solid black), you are roaming.

Your coverage area and account charges depend upon

your service provider and the type of account you

have.

There may be surcharges for roaming service.

If there is no roaming agreement between your service

provider and the local carrier, you may be unable to

establish data connections and use other features.

Location-based services may not be available

(depending on the settings of your device, the

mechanism that the network and your device use to

obtain location information, and other factors).

Table 5-1: Connection Status Area icons (continued)

Icon Meaning

USB 598 Modem - User Guide

38 2130972

Indicator area

TheIndicatorareadisplaysaniconthatnotifiesyouwhenyou

receiveSMSmessages,andaniconthatreflectstheGPSstatus

(subjecttofeatureavailability;networkoperatordependent).

Minimized icons

WatcherdisplaysaniconintheWindowssystemtray(which

isusuallylocatedinthelowerrightcornerofyourscreen).The

systemtrayiconindicatesyourconnectionstatusornotifies

youwhenyouhaveSMSmessages.

Table 5-2: Indicator Area icons

Icon Meaning

The SMS message indicator shows whether you have

unread messages. A blinking icon indicates that there are

one or more urgent or important unread messages.

To display the SMS Express window (in which the

messages are displayed) select Tools > SMS Express, or

double-click the icon.

If you position the mouse pointer over the GPS icon, the

ToolTip shows the GPS status (on or off).

Double-click the icon to open the GPS Monitor window

(page 39).

(Network operator dependent; this icon may not be

displayed.)

Table 5-3: System tray icons

Icon Meaning

Watcher cannot detect the modem. Ensure that the

modem is powered on, not locked, and properly

connected to your computer.

You are in service on the network but have no active data

connection.

The number of red bars indicates the signal strength.

You have an active data connection.

The number of green bars indicates the signal strength.

You have a new SMS message.

Watcher Basics (Windows)

Document 2130972. Rev 1.1 Jul.08 39

Onlyoneiconcanbedisplayedatatime.Thepriorityoficons,

fromhighesttolowest,is:

•Nomodemdetected

•SMSmessage(s)

•Activeorinactiveconnection.

Forexample,ifyouhaveunreadSMSmessages,andthen

establishadataconnection,theiconstilldisplaysasanunread

SMSmessage.

GPS Monitor window

TheGPSMonitorwindowreportsGPSdatafromyour

modem.

Themodemmusthaveafixonatleastfoursatellitestoreport

latitude,longitude,altitude,velocityandheading.(Thestatus

baratthebottomoftheGPSMonitorwindowindicateshow

manysatellitesarebeingtracked.)

ToopentheGPSMonitorwindow:

1. InWatcher,selectTools > Display GPS.

‐or‐

Double‐clicktheGPSiconinthemainWatcher

window(networkoperatordependent;thisiconmaynot

beavailable).

TheGPSMonitorwindowreports:

•LongitudeandLatitude—yourcoordinatesindegrees,

minutes,andseconds.

•Direction—yourdirectionindegreesfromtruenorth(0),

increasingclockwise.

•Speed—calculatedbasedonyourcurrentlatitudeand

longitudeandthelastreading(onesecondprevious).This

iseitherinkilometersperhourormilesperhour,

dependingonyourchosenoption.

•Altitude—youraltituderelativetomeansealevel,in

eitherfeetormeters,dependingonyourchosenoption.

•HEPE—HorizontalEstimatedPositionError.Reflects

accuracy(horizontal/verticalprecision).

USB 598 Modem - User Guide

40 2130972

•GPSport—portusedforGPSactivity.

•Updated—date/timethattheGPSvalueswerelast

acquired.ThedisplayformatisbasedonyourControl

PanelsettingsinWindows.

FromtheGPSMonitorwindowyoucan:

•Determinethenumberofsatellitesbeingtracked

•Getyourcurrentlocation

•Viewamapofyourcurrentlocation

•Start/stopatrackingsession

•ConfigureGPSsettings

FordetailedinformationonusingGPSandconfiguringthe

settings,seetheonlineHelpofGPSMonitor.

Online Help

TheWatcherandGPSMonitorapplicationsincludeextensive

onlinehelptoprovideoperatinghintsandstep‐by‐step

instructionsforgettingthemostfromyourmodem.

Youcanaccessonlinehelpinseveralways:

•Press<F1>inanywindow.

•UseWindowsExplorertonavigatetoProgram Files >

Sierra Wireless Inc > Watcher > Help,anddouble‐click

Watcher_ENU.chm(forWatcherhelp)orGPS_ENU.chm (for

GPSMonitorhelp).

Thehelpfileshaveatableofcontents,anindex,andsearch

capabilities.

Warranty

YoucanaccessaPDFofthewarranty,in:

•WindowsVistaorWindowsXP:Start > All Programs >

Sierra Wireless > Watcher

•Windows2000:Start > Programs > Sierra Wireless > Watcher

Watcher Basics (Windows)

Document 2130972. Rev 1.1 Jul.08 41

Troubleshooting

Theonlinehelpincludesdescriptionsofmostcommonerror

messages.LookinthetableofcontentsunderTroubleshooting.

Forhelpwithotherproblems:

•ConsulttheSierraWirelesswebsiteat

www.sierrawireless.com,whereyouwillfindanextensive

knowledgebasethatcanbesearchedtoaddressmost

problems.

•Contactyourserviceprovider.

USB 598 Modem - User Guide

42 2130972

Document 2130972. Rev 1.1 Jul.08 43

6: Watcher Lite Basics (Mac)

• Starting and closing

Watcher Lite

• Watcher Lite window

• Watcher Lite menu

options

• Connecting to the

network

• Displaying your phone

number and ESN

• Security

• Powering the modem

off

• Warranty

• Troubleshooting

• Uninstalling the

Watcher Lite

software

WatcherLiteistheMacapplicationthatallowsyoutomanage

andmonitortheconnectionbetweenthemodemandthe

CDMAnetwork.YouuseWatcherLiteto:

•Determineyoursignalstrength,roamingstatus,3Ghigh‐

speeddataavailability,andothernetworkconnection

parameters

•Initiateandenddatacalls

•Viewcallstatistics

Starting and closing Watcher

Lite

TostartWatcherLite:

1. Ensurethemodemisinsertedintoyourcomputer.

2. InFinder,chooseGo > Applications > Sierra Wireless Watcher.

TocloseWatcherLite:

1. ClickthebuttonintheupperleftcorneroftheWatcher

Litewindow.

USB 598 Modem - User Guide

44 2130972

Watcher Lite window

Thewindowhastwoareasthatdisplaymessagesandicons:

theMessageArea,andIndicatorArea.Theseareasareshown

inFigure 6‐1thatfollows.

Figure 6-1: Watcher Lite window

TheWatcherLitewindowmaydisplay,dependingonthe

coverageandconnectionstate,someofthefollowingiconsand

text:

Resize

Minimize

Indicator area

connection

cancel a

Establish/

Message area

Table 6-1: Watcher Lite icons and text

Icon/text Meaning

CDMA network signal strength, indicated by the

number of bars.

You are outside the CDMA network coverage area.

You have 1X and 1xEV-DO Rev. 0 coverage.

You have 1X and 1xEV-DO Rev. A coverage.

You have 1X coverage.

You have 1xEV-DO Rev. 0 coverage.

You have 1xEV-DO Rev. A coverage.

You are roaming.

Your coverage area and account charges depend upon

your service provider and the type of account you

have.

There may be surcharges for roaming service.

If there is no roaming agreement between your service

provider and the local carrier, you may be unable to

establish data connections and use other features.

You are within the local coverage area of your service

provider (not roaming).

Watcher Lite Basics (Mac)

Document 2130972. Rev 1.1 Jul.08 45

Connection states

TheWatcherLitewindowcandisplayvariousconnectionand

interactionstates,including:

•Nodevicedetected

•Notactivated

•UpdatingUserProfile

•Disconnected

•Connecting

•Connected

•DeviceisLocked

No device detected

WatcherLitedidnotdetectthemodem.TheConnectbuttonis

unavailable.

1. Insertthemodem.Ifitisalreadyinserted,removeand

reinsertit;waitafewmoments.

2. Ifthismessageisstilldisplayed,uninstall(page 50)and

reinstallWatcherLite.

Not activated

Touseyourmodem,youmustactivateit.UsetheActivation

Assistant(page 32).

Updating User Profile

WatcherLiteisperformingaccountsetupforyoubymakinga

connectiontotheCDMAnetworkandusingasecureInternet

connectiontodownloadaccountparameterstoyourmodem.

Disconnected

WatcherLiteisreadytomakeaconnectiontothenetwork.The

Connectbuttonisavailable;thesignalstrengthicon(),

coverageindicator(),andtheroamingicon()are

visible.

Toconnecttothenetwork,clicktheConnectbutton.

Connecting

WatcherLiteisestablishingaconnectiontothenetwork.

Rx Amount of data received from the network.

Tx Amount of data transmitted to the network.

Table 6-1: Watcher Lite icons and text (continued)

Icon/text Meaning

USB 598 Modem - User Guide

46 2130972

Connected

Theconnectionisestablished.Inadditiontothesignalstrength

icon(),coverageindicator(),androamingicon

(),theamountoftimeyou’vebeenconnectedandthe

amountofdatareceived(Rx)andtransmitted(Tx)arealso

displayed.(Seethenoteonpage 47.)

Toendtheconnection,clickDisconnect.

Device is Locked

Themodemislocked,sothatotherscannotusethemodem

andyouraccount.Tousemostofthefeatures,youmust

unlockthemodem(page 49).

Determining the type of coverage

AniconinWatcherLite()indicatesthetypeofcoverage

youhave(forexample,1X[synonymof1xRTT]or1xEV‐DO).

Seethetableonpage 44.

Watcher Lite menu options

Thefollowingtabledescribesthemenuoptionsavailablefrom

theExtrasitemontheSierraWirelessWatchermenu.

Table 6-2: Watcher Lite menu options

Menu item Description

Turn ... Device

Off Power off your modem.

See “Powering the modem off” on page 49.

Activation Activate your modem.

See “Activation Assistant” on page 32.

Data

Provisioning Provision your modem.

Lock Device /

Unlock Device Lock your modem so that others cannot use it to

access your account; unlock your modem so

that you can use it.

See “Locking the modem” on page 48, or

“Unlocking the modem” on page 49.

About ... Device View information about the modem.

See “Displaying your phone number and ESN”

on page 47.

Open Internet

Connect View, configure, and use the data and VPN

connections available on your computer (for

example, WWAN).

Watcher Lite Basics (Mac)

Document 2130972. Rev 1.1 Jul.08 47

Connecting to the network

Toconnecttothenetwork:

1. IntheWatcherLitewindow,clickConnect.

Onceyou’reconnectedtothenetwork,WatcherLitedisplays

“Connected,”theamountoftimeyou’vebeenconnected,and

theamountofdatareceived(Rx)andtransmitted(Tx).

Note: In some cases, the Connect button can establish a connection

to the network, even if the button seems unavailable. If nothing seems

to happen when you click the button, ensure that the modem is

properly inserted, and not locked (see “Unlocking the modem” on

page 49).

Viewing the amount of data transferred

Onceyou’reconnectedtothenetwork,WatcherLiteshowsthe

amountofdatareceived(Rx)andtransmitted(Tx).

Note: The information is not intended for billing purposes.

Onceyouendtheconnection,allnumbersresettozero.

Ending a connection

Toendyournetworkconnection:

1. IntheWatcherLitewindow,clickDisconnect.

Displaying your phone number

and ESN

Toviewyourphonenumber(“DirectoryNumber”)andESN:

1. FromtheExtrasitemontheSierraWirelessWatchermenu,

selectAbout ... Device.

Security

Whenitisdisconnected,youcanlockyourmodemsothat

otherscannotusethemodemandyouraccount.Afour‐digit

lockcodeisneededtounlockthemodem.

USB 598 Modem - User Guide

48 2130972

Initial lock code

Theinitiallockcodevalueisdeterminedbyyourservice

provider.

Forserviceproviderconfigurationsthatdonotrequireaccount

activation,adefaultlockcodeissetatthefactorytoavalue

determinedbytheserviceprovider.Forassistance,contact

yourserviceprovider.

ConfigurationsthatusetheActivationAssistantorautomated

activationsettheinitiallockcodetothelastfourdigitsofyour

accountphonenumberwheneveranewphonenumberis

activated.

Note: The security lock code is reset to the last four digits of the

phone number whenever an account is activated.

Warning regarding the lock code

Ifyoulockthemodemandforgetthelockcode,youwillnot

beabletousethemodemuntilyoureceiveassistancefrom

yourserviceprovider.

When the modem is locked

Whenthemodemislocked,youcan:

•Unlockthemodem(page 49).

•Poweroffthemodem(page 49).

Whenthemodemislocked,youcannot:

•Makedataconnections(theConnectbuttonisunavailable).

•RuntheActivationAssistant.

Locking the modem

Note: If you forget the lock code, you will not be able to use the

modem until you receive assistance from your service provider.

Tolockthemodem:

1. Endanyactiveconnection.(Youcanlockthemodemonly

whenitisdisconnected;page 45.)

2. FromtheExtrasitemontheSierraWirelessWatchermenu,

chooseLock Device.

3. Inthe“LockDevice”window,enterthelockcode(PIN),

andclickOK.

Watcher Lite Basics (Mac)

Document 2130972. Rev 1.1 Jul.08 49

Whenthemodemislocked,WatcherLitedisplays“Deviceis

Locked.”TheConnectbuttonisunavailable.

Unlocking the modem

Whenthemodemislocked,WatcherLitedisplays“Deviceis

Locked.”

Tounlockthemodem:

1. Ifthe“UnlockDevice”windowisnotdisplayed:fromthe

ExtrasitemontheSierraWirelessWatchermenu,choose

Unlock Device.

2. Inthe“UnlockDevice”window,enterthelockcode(PIN),

andclickOK.

Ifyoucan’trecallyourlockcode,tryusingthelastfour

digitsofyourmodem’sphonenumber.Ifthisdoesn’twork,

callyourserviceprovider.

Whenthemodemisunlocked,WatcherLitenolongerdisplays

“DeviceisLocked.”

Powering the modem off

Ifyouareusingyourmodeminanaircraft,hospital,orother

environmentwherethemodemmaycauseinterference,you

canpowerthemodemoff(withoutremovingitfromyourUSB

slot),andstilluseotherfunctionsofyourcomputer.

Thisalsoallowsyoutoconserveyournotebookcomputer’s

battery.

Topowerthemodemoff:

1. Closeanyactivedataconnection(inWatcherLite,click

Disconnect).

2. FromtheExtrasitemontheSierraWirelessWatchermenu,

selectTurn Device Off.

Whenthemodemispoweredoff,WatcherLitedisplays“No

devicedetected.”

Topowerthemodemon:

1. Removethemodem(page 23)andreinsertit.

USB 598 Modem - User Guide

50 2130972

Warranty

TheSierraWirelesswarrantyisinstalledasaPDFfileonyour

Macdesktop.

Troubleshooting

•ConsulttheSierraWirelesswebsiteat

www.sierrawireless.com,whereyouwillfindanextensive

knowledgebasethatcanbesearchedtoaddressmost

problems.

•Contactyourserviceprovider.

Uninstalling the Watcher Lite

software

Note: As part of the software removal process you will be prompted to

restart your computer; save any open documents.

ToremovetheWatcherLitesoftwarefromyourcomputer:

1. ExitWatcherLite(page 43).

2. Removethemodem.(See“Removingthemodem”on

page 23.)

3. OnyourMacdesktop,double‐clickSierraUninstaller.

4. ClickProceed.

5. Ifawindowappears,promptingyoutoenteryour

password,enteryourMacpassword,andthenclickOK.

6. ClickRestart Now.

Document 2130972. Rev 1.1 Jul.08 51

7: Technical Specifications

•LED operation

•Radio frequency and

electrical

specifications

•Environmental

specifications

ThischapterdescribesthefunctionoftheLEDs,andprovides

technicalproductdataforthemodem.

LED operation

ThemodemhastwoLEDlights.TheLEDsoperateasfollows:

Table 7-1: LED operation

LED State Indicates

Off The modem has no power. You have powered

off the modem, or the modem is not completely

inserted into the USB slot, or the computer is in

suspend mode (Windows) or sleep mode

(Mac), which powers down the modem.

Blue, not

blinking The modem has power and is working

properly.

Blue,

blinking The modem’s firmware is being updated. Do

not remove the modem.

Amber,

blinking The modem is searching for service.

If this LED state persists:

•Ensure the modem is properly connected

to your computer.

•If you are inside a building or near a

structure that may be blocking the signal,

change the position or location of your

computer.

•You may be able to improve the signal

strength, by attaching an external antenna

(page 27).

•Ensure you are within the CDMA network

coverage area. For coverage information,

contact your service provider.

•Check with your service provider—a

network or account problem may be

preventing the wireless device from

obtaining service.

Amber, not

blinking An error has occurred. Remove the modem

(page 23) and reinsert it.

USB 598 Modem - User Guide

52 2130972

Radio frequency and electrical

specifications

Off No service is available.

See the suggestions for “Amber, blinking” on

page 51.

Amber,

blinking 1X coverage is detected. Ready to connect to

the network (click Connect).

Amber, not

blinking The modem is connected to the 1X network,

and can send or receive data.

Blue,

blinking 1x-EVDO coverage (Rev. 0 or Rev. A) is

detected. Ready to connect to the network

(click Connect).

Blue, not

blinking The modem is connected to the 1x-EVDO

network, and can send or receive data.

Table 7-2: Radio frequency and electrical

specifications

Approvals Compliant with:

IS-2000 Release 1.0 (CDMA 1X)

IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866,

IS-878, IS-890,

CDMA Development Group

FCC (ID: N7NU598)

Industry Canada (ID: 2417C-U598)

Voltage +5.0 Vdc from USB slot

Current Maximum: 550 mA (from USB port)

Typical data call current (talk mode):

330 mA (1X)

410 mA (1xEV-DO)

Standby: 60 mA (1xEV-DO/IS2000 hybrid

mode)

Transmitter

power 250 mW (+24 dBm) average

Transmit PCS: 1850 to 1909.95 MHz

Cellular: 824.04 to 848.97 MHz

Receive PCS: 1930 to 1989.95 MHz

Cellular: 869.04 to 893.97 MHz

GPS: 1575.42 MHz

Channel

spacing 1.25 MHz

Table 7-1: LED operation (continued)

LED State Indicates

Technical Specifications

Document 2130972. Rev 1.1 Jul.08 53

Environmental specifications

Frequency

stability ±150 Hz

Table 7-3: Environmental specifications

Operating

temperature -20 to +55°C

Storage

temperature -40 to +85°C

Humidity 95%, non-condensing

Vibration Random vibration, 10 to 1000 Hz, nominal 6G

RMS in each of 3 mutually perpendicular axes.

Test duration of 60 minutes for each axis, for a

total test time of 3 hours (non-operating)

Drop 1 m on concrete on each of 6 faces, 2 times

Table 7-2: Radio frequency and electrical

specifications (continued)

USB 598 Modem - User Guide

54 2130972

Document 2130972. Rev 1.1 Jul.08 55

8: Regulatory Information

•Important safety/

compliance

information

Important safety/compliance

information

ThedesignoftheUSB 598modemcomplieswithU.S.Federal

CommunicationsCommission(FCC)andIndustryCanada

(IC)guidelinesrespectingsafetylevelsofradiofrequency(RF)

exposureforportabledevices,whichinturnareconsistent

withthefollowingsafetystandardspreviouslysetby

Canadian,U.S.andinternationalstandardsbodies:

•ANSI/IEEEC95.1‐1999,IEEEStandardforSafetyLevelswith

RespecttoHumanExposuretoRadioFrequencyElectromag‐

neticFields,3kHzto300GHz

•NationalCouncilonRadiationProtectionandMeasure‐

ments(NCRP)Report86,‐1986,BiologicalEffectsand

ExposureCriteriaforRadioFrequencyElectromagneticFields

•HealthCanada,SafetyCode6,1999,LimitsofHuman

ExposuretoRadiofrequencyElectromagneticFieldsinthe

FrequencyRangefrom3kHzto300GHz

•InternationalCommissiononNon‐IonisingRadiation

Protection(ICNIRP)1998,Guidelinesforlimitingexposureto

time‐varyingelectric,magnetic,andelectromagneticfields(up

to300GHz)

FCC ID:N7NU598.

CAUTION:TheUSB 598modemhasbeentestedforcompliance

withFCC/ICRFexposurelimitsinthelaptopcomputer(s)

configurationswithahorizontalandverticalUSBslotsandcan

beusedinlaptopcomputerswithsubstantiallysimilar

physicaldimensions,construction,andelectricalandRF

characteristics.ThisUSBmodemmustnotbeco‐locatedor

operatedinconjunctionwithanyotherantennaortransmitter.

Useofthisdeviceinanyotherconfigurationmayexceedthe

FCCRFExposurecompliancelimit.Note:IfthisUSBmodem

isintendedforuseinanyotherportabledevice,youare

responsibleforseparateapprovaltosatisfytheSARrequire‐

mentsofPart2.1093ofFCCrules.

WARNING:Iftheorientationofyourcomputer’sUSBslotorthe

thicknessofyourcomputeraresuchthatpressureisappliedto

themodem’sendorside,youmaydamagethemodemoryour

computer.Insuchcases,donotinsertthemodemdirectlyinto

yourcomputer’sUSBslot;usetheUSBextensioncableinstead.

USB 598 Modem - User Guide

56 2130972

WARNING (EMI) - United States FCC Information‐Thisequipment

hasbeentestedandfoundtocomplywiththelimitsfora

Class Bcomputingdeviceperipheral,pursuanttoPart15,22,

and24oftheFCCrules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferenceina

residentialinstallation.

Thisequipmentgenerates,uses,andcanradiateradio

frequencyenergyand,ifnotinstalledandusedinaccordance

withtheinstructions,maycauseharmfulinterferencetoradio

communications.However,thereisnoguaranteethatinter‐

ferencewillnotoccurinaparticularinstallation.

Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningthe

equipmentoffandon,theuserisencouragedtotrytocorrect

theinterferencebyoneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentand

receiver.

•Connecttheequipmentintoanoutletonacircuitdifferent

fromthattowhichthereceiverisconnected.

•Consultthedealeroranexperiencedradio/TVtechnician

forhelp.

ThisdevicecomplieswithPart15oftheFCCRules.Operation

issubjecttotheconditionthatthisdevicedoesnotcause

harmfulinterference.

FCCguidelinesstipulatethattheantennashouldbemorethan

1.2 cmfromthe user.

ThehighestreportedSARvaluesoftheUSB 598modemby

SierraWirelessare:

1. Separationdistanceofatleast1.2 cmneedsto be

maintainedtouser’slapwiththeUSB 598modeminserted

intothebottomUSBslotofthelaptopcomputer.

CAUTION:Anychangesormodificationsnotexpressly

approvedbySierraWirelesscouldvoidtheuser’sauthorityto

operatetheequipment.

WARNING (EMI) - Canada‐Thisdigitalapparatusdoesnot

exceedtheClassBlimitsforradionoiseemissionsfromdigital

apparatusassetoutintheinterferencecausingequipment

standardentitledʺDigitalApparatusʺ,ICES‐003ofthe

DepartmentofCommunications.

Regulatory Information

Document 2130972. Rev 1.1 Jul.08 57

Cetappareilnumériquerespecteleslimitesdebruitsradioélec‐

triquesapplicablesauxappareilsnumériquesdeClasseB

prescritesdanslanormesurlematérielbrouilleur:ʺAppareils

Numériquesʺ,NMB‐003édictéeparleministredesCommuni‐

cations.

IfyouhavepurchasedthisproductunderaUnitedStates

Governmentcontract,itshallbesubjecttorestrictionsasset

forthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitions

Regulations(DFARs)Section252.227‐7013forDepartmentof

Defensecontracts,andassetforthinFederalAcquisitions

Regulations(FARs)Section52.227‐19forcivilianagency

contractsoranysuccessorregulations.Iffurthergovernment

regulationsapply,itisyourresponsibilitytoensure

compliancewithsuchregulations.

USB 598 Modem - User Guide

58 2130972

Document 2130972. Rev 1.1 Jul.08 59

Appendix A: Glossary

1X OneTimesRadioTransmissionTechnology(theʺonetimesʺ

referstothefrequencyspectrum).SupportsInternet

connectionswithdataratesupto153 Kbps.Actualspeed

dependsonthenetworkconditions.Compareto1x‐EVDO.

1x-EVDO Ahigh‐speedstandardforcellularpacketdatacommunica‐

tions.

Rev.AsupportsInternetconnectionswithdataratesupto

3.1 Mbps(downlinkfromthenetwork)and1.8 Mbps(uplink

tothenetwork).

Rev.0supportsInternetconnectionswithdataratesupto

2.4 Mbps(downlinkfromthenetwork)and153 Kbps(uplink

tothenetwork).

Averagedataratesare:forRev.A:450–800 Kbps(downlink

fromthenetwork)and300–400 Kbps(uplinktothenetwork);

forRev.0:400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).

Actualspeeddependsonthenetworkconditions.Compareto

1X.

bps bitspersecond—Theactualdataspeedoverthetransmission

medium.

CDMA CodeDivisionMultipleAccess—Awidebandspreadspectrum

techniqueusedindigitalcellular,personalcommunications

services,andotherwirelessnetworks.Widechannels

(1.25 MHz)areobtainedthroughspreadspectrumtransmis‐

sions,thusallowingmanyactiveuserstosharethesame

channel.Eachuserisassignedauniquedigitalcode,which

differentiatestheindividualconversationsonthesame

channel.

CDMA 1X Alsoknownas1X,thisisahigh‐speedstandardforCDMA

cellularcommunications.

dormant ThepacketdataconnectionhasthelogicalPPPsessionleft

openwhiletheunderlyingphysicallink(theradiochannel)is

released.Whentrafficistoresume,aradiochannelis

re‐acquiredandtheoriginalPPPsessionresumes.

ESN ElectronicSerialNumber—Theuniquefirst‐generationserial

numberassignedtothemodemforcellularnetworkuse.

ComparetoMEID.

ExpressCard™ Add‐inmemoryandcommunicationscardsforportable

computers.ExpressCardisatrademarkofthePCMCIA.

USB 598 Modem - User Guide

60 2130972

FCC FederalCommunicationsCommission—TheU.S.federal

agencythatisresponsibleforinterstateandforeigncommuni‐

cations.TheFCCregulatescommercialandprivateradio

spectrummanagement,setsratesforcommunicationsservices,

determinesstandardsforequipment,andcontrolsbroadcast

licensing.Consultwww.fcc.gov.

GPS GlobalPositioningSystem—Asystemthatusesaseriesof24

geosynchronoussatellitestoprovidenavigationaldata.

firmware SoftwarestoredinROMorEEPROM;essentialprogramsthat

remainevenwhenthesystemisturnedoff.Firmwareiseasier

tochangethanhardwarebutmorepermanentthansoftware

storedondisk.

host •Acomputerthatusesamodemorasimilardeviceto

answeracallingcomputer.

•Asourceordestinationinthecommunicationnetwork.

•Acomputerthatcontainsdataorfilestobeaccessedby

clientcomputers.Alsoknownasaserver.

IS InterimStandard—Afterreceivingindustryconsensus,theTIA

forwardsthestandardtoANSIforapproval.

IS-95 ThestandardforCDMA.

Kbps Kilobitspersecond—Actually1000,not1024,asusedin

computermemorysizemeasurementsofkilobytes.

LAN LocalAreaNetwork

LED LightEmittingDiode—Asemiconductordiodethatemits

visibleorinfraredlight.

MEID MobileEquipmentIdentifier—Theuniquesecond‐generation

serialnumberassignedtothemodemforcellularnetworkuse.

ComparetoESN.

MHz Mega‐Hertz—Onemillioncyclespersecond.

Mbps Megabitspersecond

packet Ashortfixed‐lengthblockofdata,includingaheader,thatis

transmittedasaunitinacommunicationsnetwork.

PC Card™ Add‐inmemoryandcommunicationscardsforportable

computers.PC CardisatrademarkofthePCMCIA.

PCMCIA PersonalComputerMemoryCardInternationalAssociation—

TheorganizationthatstandardizesExpressCardsand

PC Cards.

PCS PersonalCommunicationsServices—Acellular

communicationinfrastructurethatusesadifferentfrequency

rangethanAMPS.

Glossary

Document 2130972. Rev 1.1 Jul.08 61

roaming Acellularsubscriberisinanareawhereserviceisobtained

fromacellularserviceproviderthatisnotthesubscriber’s

provider.

SMS Shortmessageservices—Afeaturethatallowsusersofa

wirelessdeviceonawirelessnetworktoreceiveortransmit

shortelectronicalphanumericmessages(upto160characters,

dependingontheserviceprovider).

system tray Usuallylocatedinthelowerrightcornerofyourscreen

TIA TelecommunicationsIndustryAssociation—Astandards‐

settingtradeorganization,whosemembersprovide

communicationsandinformationtechnologyproducts,

systems,distributionservicesandprofessionalservicesinthe

UnitedStatesandaroundtheworld.Consultwww.tiaonline.org.

VPN VirtualPrivateNetwork

USB 598 Modem - User Guide

62 2130972

Rev 1.1 Jul.08 63

Index

Numerics

description,12

icon(Mac),44

icon(Windows),36

LED‐coverageisdetected,52

1x‐EVDO

description,11

icon(Mac),44

icon(Windows),36

LED‐coverageisdetected,52

description,11

About...Device(Mac),46

account

activation,17

configuration,29

activation(Mac)

overview,17

ActivationAssistant,32

instructions,30

activation(Windows)

overview,17

ActivationWizard,29

automated,30

manual,30

ActivationAssistant(Mac),32

ActivationWizard(Windows),29

altitude

Windows,39

alwaysontop(Windows),35

amountofdatatransferred(Mac),47

antenna,external,27

approvals,52

automatedactivation(Windows),30

bands,frequency,14

cable,USBextension,24,25

callstatusarea(Windows),37

careandmaintenance,15

CDMA1X

description,12

icon(Mac),44

icon(Windows),36

LED‐coverageisdetected,52

CDMA1x‐EVDO

description,11

icon(Mac),44

icon(Windows),36

LED‐coverageisdetected,52

CDMAnetwork

3Gservices,11

frequencybands,14

serviceproviders,14

circuitswitcheddata(CSD)

description,12

closebutton

Mac,44

Windows,35

compactview(Windows),35

connecttothenetwork(Mac),47

ʺConnectedʺ(Mac),46

ʺConnectingʺ(Mac),45

connectionstates(Mac),45

connectionstatus

Mac,45

Windows(indicatorinsystemtray),38

connectionstatusarea(Windows),36

connection,end(Mac),47

contactinformation,4

coverage

description,15

CSD(circuitswitcheddata)

description,12

currentlocation(Windows)

get,40

mapof,40

data

circuitswitched‐description,12

dial‐up‐description,12

high‐speed,11

QNC,12

DataProvisioning(Mac),46

datatransferred,amountof(Mac),47

ʺDeviceisLockedʺ(Mac),46

dial‐updata

description,12

direction,39

ʺDisconnectedʺ(Mac),45

docking(Windows),35

dormant(Windows),36

USB 598 Modem - User Guide

64 2130972

drivers

description,14

installing(Mac),22

drivinginstructions,11

droptest,53

electricalspecifications,52

ElectronicSerialNumber(ESN)

description,18

view(Mac),47

EMIwarning,56

environmentalspecifications,53

ESN(ElectronicSerialNumber)

description,18

view(Mac),47

EVDO

description,11

icon(Mac),44

icon(Windows),36

LED‐coverageisdetected,52

expanded(full)view(Windows)

description,34

togglebutton,35

extensioncable,24,25

externalantenna,27

FCC

compliance,56

ID,55

firmwareupgrades,4

frequencybands,CDMAnetwork,14

fullview(Windows)

description,34

togglebutton,35

GPS(Windows)

overview,11

GPSMonitorwindow,39

icon,38

portnumber,GPS,40

GPSMonitorwindow(Windows),39

hardware

externalantenna,27

inserting,22

memorycard(microSDcard),26

modem,removing,23

hazards,2

help,online(Windows),40

help,troubleshooting

Mac,50

Windows,41

HEPE(HorizontalEstimatedPositionError)(Windows),

39

high‐speedpacketdata,11

HorizontalEstimatedPositionError(HEPE)(Windows),

39

humidity,53

icons(Mac)

coverage,44

indicatorarea,44

roaming,44

Seealsoindicators(Mac).

icons(Windows)

connectionstatus,36

coverage,36

GPS,38

indicatorarea,38

minimized,38

roaming,37

SMSmessages,38

systemtray,38

Seealsoindicators(Windows).

ID,FCC,55

indicatorarea(Mac),44

indicatorarea(Windows),38

indicators(Mac)

LEDlights,51

roaming,44

Seealsoicons(Mac).

indicators(Windows)

connectionstatus,38

GPS,38

LEDlights,51

roaming,37

SMSmessages,38

Seealsoicons(Windows).

initiallockcode(Mac),48

installation,19

interference,56

Internet,12

knowledgebase,41,50

lanyard,13

laptopclip,25

latitude

Windows,39

LBS(locationbasedservices)

SeeGPS

Index

Document 2130972. Rev 1.1 Jul.08 65

LEDlights,51

liability,limitationof,3

limitationofliability,3

locationbasedservices(LBS)

SeeGPS

location,current(Windows)

get,40

mapof,40

lockmodem(Mac),48

longitude

Windows,39

Mac

activationofmodem/account,30

software(WatcherLite),43

systemrequirements,20

MacOSX,19

Macsoftware(WatcherLite)

overview,43

areasinthewindow,44

connectionstates,45

indicators,44

installing,22

menuoptions,46

starting,43

text,44

uninstalling,50

mapofyourcurrentlocation

Windows,40

MEID(MobileEquipmentIdentifier),18

memorycard(microSDcard),26

menuoptions(Mac),46

messagearea(Mac),44

messaging,text

SeeSMS

microSDcard

inserting,26

removing,26

minimizebutton

Mac,44

Windows,35

minimizedicons(Windows),38

MobileEquipmentIdentifier(MEID),18

ʺNodevicedetectedʺ(Mac),45

noservice,52

ʺNotactivatedʺ(Mac),45

notices,regulatory,55

numberofsatellitesbeingtracked,40

onlineHelp(Windows),40

OpenInternetConnect(Mac),46

operatinghints(Windows),40

operatingsystemssupported,19

operatingtemperature,53

packetdata,high‐speed,11

phonenumber,view(Mac),47

POI(pointsofinterest),11

pointsofinterest(POI),11

port,GPS(Windows),40

powertheUSBmodemoff(Mac),49

PowerSavemode(Windows),37

pre‐activation,17

QNC,12

QuickNetConnect(QNC),12

radiofrequencyspecifications,52

regulatoryinformation,55

requirements,system,19

roaming

definition,15

indicator(Mac),44

indicator(Windows),37

safety,2

salesdesk,4

satellitesbeingtracked,numberof,40

searchingforservice,51

security(Mac)

overview,47

initiallockcode,48

lockmodem,48

unlockmodem,49

serviceindicator(Windows),38

shorttextmessagingSeeSMS

signalstrength,CDMAnetwork

Mac,44

Windows,36

SMS(Windows)

messageindicator,38

software

overview,14

Mac,using,43

Windows,using,33

specifications

electrical,52

environmental,53

radiofrequency,52

speedoftravel,39

USB 598 Modem - User Guide

66 2130972

statusarea(Windows)

callstatusarea,37

connectionstatusarea,36

indicatorarea(Windows),38

Windowssystemtray,38

storagetemperature,53

support

Mac,50

Windows,41

suspendmode,51

systemrequirements,19

systemtrayicons(Windows),38

taskbaricons(Windows),38

temperature,53

textmessaging

SeeSMS

tips,operating(Windows),40

trackingsession,40

travelingspeed,39

troubleshooting

Mac,50

Windows,41

TRU‐Install,10

TRU‐Locate,11

SeealsoGPS

Turn...DeviceOff(Mac),46

uninstallingtheMacsoftware,50

unlockmodem(Mac),49

ʺUpdatingUserProfileʺ(Mac),45

upgrades,firmware,4

USBextensioncable,24,25

vibration,53

VirtualPrivateNetwork(VPN),9

Vista,19

VPN(VirtualPrivateNetwork),9

warning

EMI,56

warranty

Mac,50

Windows,40

WatcherLitesoftware(Mac)

overview,43

installing,22

Watchersoftware(Windows)

overview,33

installing,20

using,33

Windows

systemtrayicons,38

versionssupported,19

Windowssoftware(Watcher)

overview,33

installing,20

using,33

WindowsVista,19

wirelessmodem,10

Sierra Wireless U598 USB Modem User Manual USB 598 Modem User Guide rev 1 0 for FCC

Sierra Wireless Inc. USB Modem USB 598 Modem User Guide rev 1 0 for FCC

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