Sierra Wireless U598 USB Modem User Manual USB 598 Modem User Guide rev 1 1

Sierra Wireless Inc. USB Modem USB 598 Modem User Guide rev 1 1

UserManual.wiki >

Sierra Wireless >

U598 User Manual >

Manual HTML Version

Manual

USB 598 Modem with

User Guide (Windows)

2131176

Rev 1.1

USB 598 modem - User Guide

22131176

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

•Inareaswhereblastingisinprogress

•Whereexplosiveatmospheresmaybepresent

•Nearmedicalequipment

•Nearlifesupportequipment,oranyequipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWERED

OFF.TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Preface

Document 2131176. Rev 1.1 Jan.10 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267

7,200,512 7,287,162 7,295,171 D442,170 D459,303

D559,256 D560,911

andotherpatentspending.

Thisproductincludestechnologylicensedfrom

QUALCOMM®3G.

ManufacturedorsoldbySierraWirelessInc.oritsLicensees

underoneormorepatentslicensedfromInterDigitalGroup.

USB 598 modem - User Guide

42131176

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,TRU‐Install,

TRU‐Locate,andtheredwavedesignaretrademarksofSierra

Wireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.gpsOneisatrademarkofQUALCOMM

Incorporated.

InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visitwww.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: sales@sierrawireless.com

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2131176. Rev 1.1 Jan.10 5

Table of Contents

Introducing the USB 598 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Watcher auto-update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 12

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The USB 598 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the USB extension cable and laptop clip. . . . . . . . . . . . . . . . . . . . . . . . 21

USB 598 modem - User Guide

62131176

Using a microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Inserting the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

GPS Monitor window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 36

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 41

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Document 2131176. Rev 1.1 Jan.10 7

1: Introducing the USB 598 modem

•Welcome

•Feature summary

•Package contents

•System components

•Care and maintenance

of your modem

Note: This document applies to you, only if your wireless device is the

USB 598 modem from Sierra Wireless.

Welcome

TheSierraWirelessUSB598modemisawirelessUSBmodem

forcellularandPCSnetworks,andtheGPSfrequencyband.

Themodemenhancesthefunctionalityofyourmobile

computingdevicebyadding2‐waymessagingandhigh‐speed

mobiledatainextendedareas,comparedtowirelesslocalarea

networks.

Thismodemallowsyoutodothefollowing(subjecttofeature

availability),withoutusingawirelinephoneornetwork:

•ConnecttotheInternet,VPNandcorporatenetworks

•Sendandreceivelargee‐mailmessages

•SendandreceiveSMSmessages

•Uselocation‐basedservices

•Conductvideo‐conferencing

•Accessstreaming,real‐timemedia

•Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

USB 598 modem - User Guide

82131176

Feature summary

Note: For step-by-step instruc-

tions to access features of the

modem, consult the online help

available with the Watcher®

software (page 34).

TheUSBmodemisdesignedtoprovideawiderangeof

capabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbeavailablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless modem

Onceinstalledandconfigured,themodemcanconnecttothe

CDMAnetworkautomatically.Youjustinsertthemodem,

allowWatchertoautolaunchandauthenticateyouraccounton

thenetwork,thenlaunchyourInternetbrowser(whichyou

canalsoconfigureinWatchertolaunchautomatically)—you’re

online!

Alternatively,youcanmakeahigh‐speeddataconnection

withoutrunningWatcher—simplybylaunchingwhatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Fordetails,seetheonlinehelptopic

“Autoconnectbehaviour”.

Themodemalsoallowsyoutodialupamodem(suchasa

corporateserver).

TRU-Install

TRU‐Install™isaSierraWirelessfeaturethatinstallsthe

necessarysoftwareanddriversthefirsttimeyouinsertthe

modemintoyourcomputer.AninstallationCDisnot

required.

TRU-Locate

WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)

toquery,forexample,thenetworkforinformationonpointsof

interest(POI)thatarenearyourcurrentlocation,ordisplay

drivinginstructions.

Note: TRU-Locate is subject to feature availability.

Introducing the USB 598 modem

Document 2131176. Rev 1.1 Jan.10 9

YourmodemrequiresanunobstructedviewofGPSsatellites

(inthesky),and,likeanyotherGPSdevice,mightnotperform

wellwithinforestedareasorneartallbuildings.

Dependingonyouraccount,youmaybechargedforeach

positionfixorafteryouhaveperformedacertainnumberof

fixes.Fordetails,contactyourserviceprovider.

Dependingonthemechanismthatthenetworkandyour

modemusetoobtainlocationinformation,GPSmaynotbe

supported:

•IfNetworkModeissetto“EVDOOnly”

•Ifyouʹreroaming

•Ifyoudonothavenetworkcoverage

•Duetootherreasons.

Ifyou’rehavingproblemsusingGPS,contactyourservice

provider.

CDMA 3G services

Themodemoperatesoveratypeofwirelessnetworkcalled

CDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

•1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mbps(uplinktothenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

•1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothenetwork).Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

•1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopenyourbrowser

andconnecttoanywebsitethatisaccessiblethroughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

dormant.

USB 598 modem - User Guide

10 2131176

•Circuitswitched(dial‐up)data,usingtheearlierCDMA

IS‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

•QNC (QuickNetConnect)providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐speedpacket

serviceisnotavailable.

•SMS (ShortMessageService)allowsyoutosendand

receiveshorttextmessagesusingthemodem.

Watcher auto-update

Theauto‐updatefeaturekeepsyourfirmware,driversand

Watchersoftwareup‐to‐date.Youcansetyourownprefer‐

encesforwhenupdatesaredownloaded.

Toconfiguretheauto‐updatefeature:

1. InWatcher,clicktheMenubuttonandselectOptions.

2. IntheUserOptionswindow,selecttheCheck for updates

field.

3. Fromthedrop‐downlist,selecthowoftenWatchershould

checkforupdates.

4. ClickOK.

Additional features of the modem

BeyondthefeaturesoftheCDMAnetwork,themodem

providesadditionalsoftwarefeatures:

•PINsecuritycodetoprotectyourmodemandaccount

fromunauthorizeduse.

•AwizardtoassistwithactivatingyourCDMAaccount.

•SoundoptionstocustomizeringtonesforSMSmessages.

•ACallLogtotrackoutgoingcallsanddeterminethe

amountofdatatransferred.

ThemodemhasamicroSD™slotthatcanbeused,witha

microSDcard(soldseparately),forfiletransferorstorage.For

moreinformation,see“UsingamicroSDcard”onpage 22.

Introducing the USB 598 modem

Document 2131176. Rev 1.1 Jan.10 11

Package contents

Yourpackagecontainsthefollowingitems:

•USB598modem

•QuickStartGuide

•USBextensioncable

•Laptopclip

•Carryingpouch

•Lanyard

Note: To meet FCC (regulatory) requirements, use only the supplied

USB extension cable and laptop clip; other cables and laptop clips

should not be used.

Toinstallthemodemdriversandsoftware,youdonotneedan

installationCD.YourmodemusestheSierraWireless

TRU‐Installfeature.Thedriversandsoftwareareinstalled

whenyouinsertthemodemintoyourcomputerandgo

throughthesoftwareinstallation;aninstallationCDisnot

required.

System components

Yourmodemisjustonepartofasystemdesignedtoprovide

youwithawiderangeofcommunicationfeatures.Every

componentofthesystemisneededtoenablethesecapabilities.

Your host computing device

Yournotebookordesktopcomputerhoststhemodem

hardwareandrunsthecommunicationsoftware:yourweb

browserore‐mailapplication,andWatcher—theenabling

softwareforthemodem.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththemodem,suchas:filetransferappli‐

cations(FTP),chatorinstantmessaging,aVPN(Virtual

PrivateNetwork)client,clientsoftwareforacorporateserver

application.

USB 598 modem - User Guide

12 2131176

The USB modem

Themodemprovidesyourcomputerwithaconnectiontothe

CDMAwirelessnetwork.

ThemodemfitsintoaUSBslotavailableonmostnotebook

anddesktopcomputers.

EveryCDMAnetworkoperatesononeofthreeradio

frequencybands.Asadual‐bandproduct,themodem

operatesontwoofthesebands(seepage 36),providingawide

coveragearea.

The modem drivers and enabling

software

Themodemdriversandenablingsoftware(Watcher)monitor

andmanageyourwirelessconnections.

YourmodemusestheSierraWirelessTRU‐Installfeature—the

driversandsoftwareareinstalledwhenyouinsertthemodem

intoyourcomputer.

Thedevicedriversoftwareenablesthemodemtoworkwith

yourcomputer’soperatingsystem.

UsingtheWatchersoftware,youcanmanagethemodemand

monitoryourconnections.

Forstep‐by‐stepinstructionstoaccessfeaturesofWatcher,use

theapplication’sonlinehelp.

CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

modem,youmusthaveanaccountwithaCDMAservice

provider.

Note: You can use the Lock

Modem feature to prevent others

from using your account, should

your modem be stolen.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdatatransmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessagingorlocation‐basedservices.

Eachmodemhasbeenprovisionedatthefactoryforusewitha

particularserviceprovider.Thissetsthemodemtouse

particularradiochannelsandenablesservicesspecificforthat

provider.

Introducing the USB 598 modem

Document 2131176. Rev 1.1 Jan.10 13

Theprocessofsettingupyouraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationofthemodem.

Theproceduretoconfigure(activate)yourmodemiscovered

in“Activation”onpage 25.

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbythemodemthroughoutNorthAmericaand

partsofLatinAmerica,Asia,andNewZealand.However,

eachserviceprovideroperatesanetworkthatcoversalimited

geographicalareawithintheoverallCDMAcoveragearea.

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideofthe

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceproviderthathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Care and maintenance of your

modem

Aswithanyelectronicdevice,themodemmustbehandled

withcaretoensurereliableoperation.Followtheseguidelines

inusingandstoringthemodem:

•ThemodemshouldfiteasilyintoyourUSBslot.Forcing

themodemintoaslotmaydamageconnectorpins.

•Wheninsertingorremovingthemodem,alwaysgripitby

thesidesratherthantheend.

•Protectthemodemfromliquids,dust,andexcessiveheat.

•Whennotinstalledinyourcomputer,storethemodemin

asafeplace.

USB 598 modem - User Guide

14 2131176

Document 2131176. Rev 1.1 Jan.10 15

2: Getting Started

•The USB 598 software

•Account activation and

configuration Beforeyoucanbeginusingthemodem,youmust:

1. Insertthemodem,toinstalltheenablingsoftwareand

drivers.

2. Activateanaccountandconfigurethemodemtouseyour

account(unlessthemodemhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The USB 598 software

Themodemcomeswiththefollowingsoftware:

•Watcherapplicationthatyouusetomanagethemodem

andmonitoryourconnectionsonyourcomputer

•Thedriversoftwarethatprovidestheinterfacebetween

themodemandyourWindowsoperatingsystem

Detailedinstructionsforinstallingthemodemanditssoftware

areprovidedin“Installation”onpage 17.

Account activation and

configuration

Tousethemodem,youmusthaveanaccountwithaCDMA

serviceprovider.Theprocessofsettingupanaccountiscalled

activation.

Ifyoupurchasedthemodemdirectlyfromaserviceprovider,

youmayalreadyhaveanaccount;yourmodemmaybepre‐

activated.

Otherwise,runtheWatchersoftwareandtheActivation

Wizard,whichguidesyouthroughtheactivationandconfigu‐

rationprocess.(Dependingonyourconfiguration,the

softwareandtheactivationproceduremaystartautomati‐

cally.)

Configuringthemodeminvolvessettingthephonenumber

assignedbyyourserviceproviderandmayinvolveentering

othernetworkparametersandsettingssuchasausername

andpasswordtoaccessservices.

USB 598 modem - User Guide

16 2131176

Yourserviceprovidermayneedtoknow:

•Thebillinginformationtousetocollectpaymentforyour

networkusage.

•TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourmodemduringthe

manufacturingprocess.(TheESNorMEIDisprintedona

labelonthemodemandcanbedisplayedinthesoftware.)

Thisnumberisusedtohelpauthenticateyouraccount

whenyouconnectforservice.

Yourequirefromyourserviceprovider:

•Anactivationcodethatgivesyouaccesstoconfigurethe

account.

•Aphonenumberforyourmodem.

•Additionalinformationspecifictoyourserviceprovider

suchas:

·AuserID(username)andpasswordtoauthenticateyour

networkconnection.

·ASID(SystemIDentifier)thatidentifiesyourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2131176. Rev 1.1 Jan.10 17

3: Installation

•System requirements

• Installing the modem

and software

•Removing the modem

• Using the USB

extension cable and

laptop clip

• Using a microSD card Thischapterguidesyouthroughthestepsnecessarytoinstall

themodemonanotebookordesktopcomputer.

Thebasicstepsare:

1. InsertthemodemintotheUSBslottoinstallthemodem

driversandsoftware.

2. Ifthemodemhasnotbeenpre‐activated,usethe

ActivationWizardtoconfigurethemodem(asdescribed

in“Activation”onpage 25).

Beforeyoubegintheinstallationprocess,ensureyour

computermeetstherequirementsdescribedbelow.

System requirements

Themodemissupportedonnotebookanddesktopcomputers

running:

•Windows7

•WindowsVista

•Windows XP(HomeandProfessionalversions)with

ServicePack 2orlater

•Windows2000withServicePack4andUpdateRollup1

Toinstallthemodem,yourequireoneUSBslot.

USB 598 modem - User Guide

18 2131176

Installing the modem and

software

Note: If you’re running Windows XP, you may require administrative

privileges, depending on the Windows XP installation.

If you’re running Windows 7, Windows Vista or Windows 2000, you

must be logged in with administrative privileges to install the modem

software.

If you’re running Windows 2000, your computer might be restarted, as

part of the installation process; save any open documents.

ToinstallWatcherandthemodemdrivers:

1. IfyourcomputerhasaWiFiorBluetoothadapter,turnit

off.(Forinstructions,seetheuserguideoronlineHelpof

yourcomputer).

2. RemovetheprotectivecapfromtheUSBconnectorofthe

modem.

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

3. GentlyinsertthemodemintotheUSBslot.Alternatively:

·YoucanattachtheUSBextensioncable(includedinyour

package)toyourcomputer’sUSBslot,connectthe

modemandlaptopcliptotheUSBextensioncable,and

thenattachthelaptopcliptothetopofyourlaptop’s

screen(seepage 21throughpage 22).

Note: If your computer’s USB slot is vertical, use the supplied USB

extension cable and laptop clip.

Do not insert the modem or the USB extension cable into a USB hub

or, if your keyboard is separate from your laptop, a USB slot on your

keyboard.

Installation

Document 2131176. Rev 1.1 Jan.10 19

Warning: If the orientation of your computer’s USB slot or the

thickness of your computer are such that pressure is applied to the

modem’s end or side (as shown by the red circle in the drawing

below), you may damage the modem or your computer. In such

cases, do not insert the modem directly into your computer’s USB

slot; use the supplied USB extension cable and the supplied laptop

clip instead (see page 21).

4. IftheTRU‐Installwindowisnotdisplayed,inWindows

Explorerbrowsetotheentry(underMy

Computer),thenbrowsetotheWinfolderandrunSetup.exe;

alternatively,ifyou’rerunningWindowsVistaandthe

AutoPlaywindowisdisplayed,clickRun setup.exe.

5. IntheTRU‐Installwindow,clickOK.

6. Inthe“WelcometotheInstallShieldWizard”window,

selectInstalltolaunchtheInstallShield®Wizard.

7. IftheOpen With...windowappears,canceltheinstallation

(yourcomputerismissingsomefilesrequiredforthe

installation).SearchforInstmsiw.exe(ifyou’rerunning

Windows2000)amongthedownloadsat

www.microsoft.com.Installthefileonyourcomputer,

removethemodemfromyourcomputer,thenrerunthe

installation.

8. IftheIkernel Application Errorwindowappears:

a)Canceltheinstallation.

b)Downloadthefile:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c)Installthefileonyourcomputer,removethemodem

fromyourcomputer(seepage 20),thenrerunthe

installation.

9. UsetheNextandBackbuttonstonavigatethroughthe

wizardnotingthefollowing:

·Toproceedwiththeinstallation,youmustclickI accept

the terms in the license agreement toindicateyouraccep‐

tanceofthetermsofthelicenseagreement.

USB 598 modem - User Guide

20 2131176

Windowsdetectsthemodemandinstallsthedriversforit.

Thismaytakeafewminutes.Oncecompleted,thesystem

traymaydisplaythemessage“Yourdevicesarereadyto

use“or“Yournewhardwareisinstalledandreadytouse”:

10. Ifyouarepromptedtorestartyourcomputer:

a)Saveanyopendocuments.

b)Selecttheoptiontorestartyourcomputer.

c)WaituntilyourcomputerrestartsandWindowsisready.

11. Whenyouarenotifiedthattheinstallationiscomplete,

clickFinish.

12. IfWatcherhasnotstartedautomatically,startit:double‐

clicktheWatchericononyourdesktop.

13. Proceedtoconfigurethemodemtouseyouraccount(ifit

wasnotpre‐activated).See“Activation”onpage 25.

Removing the modem

Toremovethemodem:

1. CloseWatcherifitisopen.

2. IfamicroSDcardisinsertedintothemodem,ensure

youʹvecompletedanyfiletransfers.

3. ClicktheSafelyRemoveHardwareiconinthesystemtray

todisplaytheoptiontostopthedevice.

4. ClicktheSafely remove USB Mass Storage Deviceentry

(WindowsVistaorWindowsXP)orStop USB Mass Storage

DeviceandStop Sierra Wireless USB 598 EVDO Network

Adapterentries(Windows2000)forthemodem.

5. Ifadialogboxappearsnotifyingyouthatitissafeto

removethedevice,clickOK.

6. Pullthedeviceoutoftheslotbygrippingbothsidesofthe

deviceandpullingthedevicestraightout.

Windows Vista Windows XP Windows 2000

Installation

Document 2131176. Rev 1.1 Jan.10 21

Using the USB extension cable

and laptop clip

Optionally,youcanusetheprovidedUSBextensioncableand

laptopclip.Thelaptopclipfitsontopofyourlaptopscreen

andholdsyourmodem.Thisallowsyoutouseyourmodemin

crowdedspaces.

Note: To meet FCC (regulatory) requirements, use only the supplied

USB extension cable and laptop clip; other cables and laptop clips

should not be used.

ToconnecttheUSBextensioncableandlaptopclip:

1. RemovetheprotectivecapfromtheUSBconnectorofthe

modem.

2. Slidethemodemintothelaptopclip.

3. ConnecttheUSBextensioncabletothemodem.

4. InserttheotherendoftheUSBextensioncableintothe

USBslotofyourcomputer.

Whenthemodemandthecableareproperlyconnected,

theLEDindicatorislit(blue,orblinkingamber).

Modem

Laptop clip

USB extension cable

USB 598 modem - User Guide

22 2131176

5. Placethelaptopclip,withthemodeminit,ontopofyour

laptopscreen,asshowninthephotobelow.

Using a microSD card

YourcomputerrecognizesthemicroSDcardasaremovable

storagedevice.

Note: If your microSD card has not been formatted, or is in a format

that your computer does not recognize, you will need to format the

microSD card before you can use it on your Windows computer. The

formatting procedure erases all the data on the microSD card, after

which the files CANNOT be retrieved. To prevent the loss of important

data, please check the contents before you format the microSD card.

ThemodemsupportsmicroSDcardsupto32 GBcapacity.

Note: Using microSD cards larger than 32 GB can cause data loss

and damage your modem.

Inserting the microSD card

ToinsertthemicroSDcard:

1. Gentlyflipopenthetab(labelled“microSD”)ontheside

ofthemodem(1),asshowninthephotobelow.

Installation

Document 2131176. Rev 1.1 Jan.10 23

2. HoldthemodemwiththeLEDsfacingup.

3. GentlyinsertthemicroSDcard(labelfacingup—seethe

abovephoto)intotheslotonthesideofthemodem(2)

untilthemicroSDcardclicksintoplace.

Removing the microSD card

ToremovethemicroSDcard:

1. Ensureyouʹvecompletedanyfiletransfers.

2. Safelyremovethehardware:

WindowsVistaandWindowsXP:ClicktheSafely

RemoveHardwareicon(inWindowsVista;inWin‐

dowsXP)inthesystemtray,andclicktheSafely remove

USB Mass Storage DeviceentryforthemicroSDcard.

Windows2000:ClicktheSafelyRemoveHardwareicon

inthesystemtray,andclicktheStop USB Mass Storage

DeviceentryforthemicroSDcard.

3. Usingyourfingernailorathinblunt

object,gentlypressthemicroSDcardin

andthenrelease;itshouldpartiallypop

outofitsslot,asshowninthephoto.

4. RemovethemicroSDcardandstoreitin

asafeplace.

5. ClosethetaboverthemicroSDslotofthemodem.

USB 598 modem - User Guide

24 2131176

Document 2131176. Rev 1.1 Jan.10 25

4: Activation

•Account configuration

procedures Account configuration

procedures

Thefinalsteptomakingthemodemoperationalisconfiguring

ittouseyourCDMAserviceprovideraccount.Theprocessof

activationconfiguresyourmodemwiththerequiredaccount

parameters(phonenumber,username,password,andsoon).

Ifyoupurchasedapre‐activatedmodem,thisstepisnot

necessary.Oncetheapplicationsoftwareanddriversare

installed,themodemisreadyforuse.Proceedto“Watcher

Basics”onpage 27.

Otherwise,youmusteitherallowusetheActivationWizardto

activateandconfigureyouraccount.

Activation Wizard

TheActivationWizardwalksyouthroughtheprocessof

configuringanaccount.Theprocessandoptionsvarybasedon

theserviceprovider.

Thissectionisaguideonly.ConsulttheQuickStartGuide,

andfollowthedirectionsonscreenandinstructionsgivenby

yourserviceproviderrepresentative.

Ifyourmodemdoesnothaveanactivatedaccount,and

Watcherhasstartedautomatically,thentheActivationWizard

shouldstartautomatically.Ifthisdoesnothappen:

1. EnsureWatcherisrunning.Ifitisnot,double‐clickthe

Watchericononyourdesktop.

2. StarttheActivationWizard:clicktheMenubuttonand

selectActivation Wizard.

3. IftheAutomated Activationoptionisnotavailable,select

Manual Activationandgoto“Manualactivation”onpage 26.

4. SelecttheAutomated Activationoption.

TheactivationprogressisdisplayedintheActivationWiz‐

ardwindow.Iftheprocessissuccessful,thewindowdis‐

plays“Activation successful”.

USB 598 modem - User Guide

26 2131176

Note: If the window does not display “Activation successful”, retry the

process. If the process continues to fail, use manual activation (below)

or contact your service provider.

Atthispointyourmodemisreadytouse.

Proceedto“WatcherBasics”onpage 27.

Manual activation

Manualactivationinvolvesphoningyourserviceprovider,

exchanginginformation,andenteringyouraccountinfor‐

mationintotheappropriatefieldsinthewizard.(Tousethis

method,yourequireaphone.)

UsetheNextandBackbuttonstonavigatethroughthewizard,

notingthefollowing:

•Prepareyourbillinginformation,beforeyouphonethe

serviceproviderorproceedtothenextwindow.

•Contactyourserviceprovider.Informyourservice

providerthatyouareactivatingaSierraWirelesswireless

device.Therepresentativewillrequestyour

ESN (ElectronicSerialNumber)orMEID.Thisisdisplayed

intheActivationWizard(andisprintedonthemodem

boxandonthelabelonthebackofthemodem).

•Aspromptedbythewizard,entertheinformation

providedbytheservicerepresentative.

•SelectFinishinthefinalwindowofthewizard.

OncompletionoftheActivationWizard,themodemisready

foruse.Proceedto“WatcherBasics”onpage 27.

Document 2131176. Rev 1.1 Jan.10 27

5: Watcher Basics

• Starting and closing

Watcher

• Components of the

Watcher Window

• Interpreting icons

• GPS Monitor window

• Online Help

• Warranty

• Troubleshooting

Watcheristheapplicationthatallowsyoutomanageand

monitortheconnectionbetweenthemodemandtheCDMA

network.YouuseWatcherto:

•Determineyoursignalstrength,roamingstatus,3Ghigh‐

speeddataavailability,andothernetworkconnection

parameters

•Initiateandenddatacalls

•Uselocation‐basedservices(subjecttofeatureavailability)

•Viewcallstatistics

•ReceiveandsendSMSmessages

•Customizefeaturesandoptions

DependingonWatchersettings,youmaybeabletoconnectto

theCDMAnetworkwithoutstartingWatcher—simplyby

launchingwhateverapplicationyouwanttouse(suchasyour

webbrowserore‐mailapplication);fordetails,seetheonline

helptopic“Autoconnectbehaviour”.However,Watcherand

itsiconinthesystemtraywon’tbeavailableforyoutomonitor

thestatusoftheconnection.Location‐basedservicesalsowon’t

beavailable.

Starting and closing Watcher

DependingonyoursettingsintheOptionswindow,Watcher

maylaunchautomaticallyanytimeyouinsertthemodem.You

canalsolaunchWatcherby:

•Double‐clickingtheWatchericon onyourdesktop

•Selecting:

InWindows7,WindowsVistaorWindows XP:Start > All

Programs > Sierra Wireless > Watcher > Watcher;

InWindows2000:Start > Programs > Sierra Wireless >

Watcher > Watcher.

USB 598 modem - User Guide

28 2131176

ThestandardWindowscontrolbuttonsintheupperright

cornerofthewindowareusedtominimizeorcloseWatcher.

Whenminimized,Watcherdoesnotappearasataskbar

button.Instead,aniconisshowninthesystemtray,usuallyat

therightendofthetaskbar.(See“Minimizedicons”on

page 32.)

Components of the Watcher

window

TheWatcherwindowhasthefollowingitems,asshownin

Figure 5‐1:

•Statusindicators(seeTable 5‐1onpage 29)

•Menubutton

•Buttonstoopenvariouswindows(thesewindowscanalso

beaccessedbyclickingtheMenubutton)

•Connect/Disconnectbutton

•Windowscontrolbuttons(inthetoprightcorner)

Figure 5-1: Watcher window

Foradetaileddescriptionoftheindicatorsandwindows,see

theonlinehelp.

Toggle Full/

Close button

Minimize

Menu button

button

Disconnect

Connect/

button Compact button

Buttons to open

various windows

Status indicators

Watcher Basics

Document 2131176. Rev 1.1 Jan.10 29

Window controls

•TheMinimizebuttonclosestheWatcherwindowbutleaves

theapplicationrunning.WhenWatcherisminimized,you

canusetheWatchericoninthesystemtraytodetermine

themodemstatus.(See“Minimizedicons”onpage 32.)

ThisiconreplacesataskbarbuttonforWatcher.

Onceminimized,youcanredisplaytheWatcherwindow

bydoingoneofthefollowing:

·ClickingtheWatchericoninthesystemtray

·Double‐clickingtheWatcherdesktopshortcut

·LaunchingWatcherfromtheStartmenu.

•TheToggle Full/Compactbuttonisusedtoswitch

betweenthefullWatcherwindowandthecompactview:

Thecompactviewallowsyoutoseeconnectionstatusand

indicatorswhileusinglessspaceonthedesktop.Ifyou

clicktheMenubutton,amenuisdisplayed.Fromthis

menuyoucanopenotherWatcherwindowsandperform

variousoperations.

Toreturntofullview,clicktheToggle Full/Compactbutton

inthetopright.

•TheClosebuttonisusedtoexitWatcher.

Interpreting icons

Watchermakesextensiveuseoficonstoindicatestatusand

events.Thevariousiconsaredescribedinthefollowingtable.

Table 5-1: Watcher icons

Icon Meaning

Modem not detected.

You may be able to resolve this by doing one of the

following:

- Unlocking the modem (from the Menu button ,

select Unlock Modem)

- Powering the modem on (from the Menu button ,

select Turn Radio On)

- Ejecting the modem and re-inserting it

If this icon is still displayed, restart your computer.

USB 598 modem - User Guide

30 2131176

Modem detected but not connected to the network.

Modem detected and connected to the network.

The Signal Strength indicator uses bars to show the

intensity of the radio signal. The number of bars

increases as signal strength increases, to a maximum

of five bars.

When the indicator has an “X”, no connection is

possible, for one of these reasons:

•You are outside the CDMA network coverage

area

•The signal strength is too weak

•A network or account problem is preventing the

modem from obtaining service

Coverage. This icon indicates the types of service that

are currently available. A shaded area indicates this

type of service is not available.

For example, the icon at the left means 1X service is

not available, but EVDO is available.

The ToolTip shows the types of coverage available (for

example, EVDO Rev. 0 or Rev. A).

Fastest service available. The icons indicates the

fastest service that is:

•Available in your current coverage area

•Supported by your modem

The ToolTip shows the types of coverage available.

When the indicator has a dark background and no

white border, you have acquired service (but have not

established a data connection).

When the indicator has a white border around it, you

have a data connection on the wireless service.

When the indicator has a white background, the

network connection is dormant. (You are connected,

but there is currently no traffic.)

Table 5-1: Watcher icons (continued)

Icon Meaning

Watcher Basics

Document 2131176. Rev 1.1 Jan.10 31

The Roaming Status indicator shows whether you are

roaming onto the network of a service provider other

than your own.

When the indicator is off (gray), you are within the

local coverage area of your service provider. When

the indicator is on (solid black), you are roaming.

Your coverage area and account charges depend

upon your service provider and the type of account

you have.

There may be surcharges for roaming service.

If there is no roaming agreement between your

service provider and the local carrier, you may be

unable to establish data connections and use other

features.

Location-based services may not be available

(depending on the settings of your device, the

mechanism that the network and your device use to

obtain location information, and other factors).

The SMS message indicator shows whether you have

unread messages. A blinking icon indicates that there

are one or more urgent or important unread

messages.

To display the SMS Express window (in which the

messages are displayed), double-click the icon, or

click the SMS Express button , or from the Menu

button select SMS Express.

If you position the mouse pointer over the GPS icon,

the ToolTip shows the GPS status (on or off).

Double-click the icon to open the GPS Monitor window

(page 32).

(Network operator dependent; this icon may not be

displayed.)

Table 5-1: Watcher icons (continued)

Icon Meaning

USB 598 modem - User Guide

32 2131176

Minimized icons

WatcherdisplaysaniconintheWindowssystemtray(which

isusuallylocatedinthelowerrightcornerofyourscreen).The

systemtrayiconindicatesyourconnectionstatusornotifies

youwhenyouhaveSMSmessages.

Onlyoneiconcanbedisplayedatatime.Thepriorityoficons,

fromhighesttolowest,is:

•Nomodemdetected

•SMSmessage(s)

•Activeorinactiveconnection.

Forexample,ifyouhaveunreadSMSmessages,andthen

establishadataconnection,theiconstilldisplaysasanunread

SMSmessage.

GPS Monitor window

TheGPSMonitorwindowreportsGPSdatafromyour

modem.

Table 5-2: System tray icons

Icon Meaning

Watcher cannot detect the modem. Ensure that the

modem is powered on, not locked, and properly

connected to your computer.

You are in service on the network but have no active data

connection.

The number of red bars indicates the signal strength.

You have an active data connection.

The number of green bars indicates the signal strength.

You have a new SMS message.

Watcher Basics

Document 2131176. Rev 1.1 Jan.10 33

Themodemmusthaveafixonatleastfoursatellitestoreport

latitude,longitude,altitude,velocityandheading.(Thestatus

baratthebottomoftheGPSMonitorwindowindicateshow

manysatellitesarebeingtracked.)

ToopentheGPSMonitorwindow,inWatcher:

1. ClicktheMenubuttonandselectDisplay GPS.

‐or‐

ClicktheDisplayGPSbutton.

‐or‐

Double‐clicktheGPSiconinthemainWatcher

window(networkoperatordependent;thisiconmaynot

beavailable).

TheGPSMonitorwindowreports:

•LongitudeandLatitude—yourcoordinatesindegrees,

minutes,andseconds.

•Direction—yourdirectionindegreesfromtruenorth(0),

increasingclockwise.

•Speed—calculatedbasedonyourcurrentlatitudeand

longitudeandthelastreading(onesecondprevious).This

iseitherinkilometersperhourormilesperhour,

dependingonyourchosenoption.

•Updated—date/timethattheGPSvalueswerelast

acquired.ThedisplayformatisbasedonyourControl

PanelsettingsinWindows.

•GPSport—portusedforGPSactivity.

•Altitude—youraltituderelativetomeansealevel,in

eitherfeetormeters,dependingonyourchosenoption.

•HEPE—HorizontalEstimatedPositionError.Reflects

accuracy(horizontal/verticalprecision).

FromtheGPSMonitorwindowyoucan:

•Determinethenumberofsatellitesbeingtracked

•Getyourcurrentlocation

•Viewamapofyourcurrentlocation

•Start/stopatrackingsession

•ConfigureGPSsettings

FordetailedinformationonusingGPSandconfiguringthe

settings,seetheonlineHelpofGPSMonitor.

USB 598 modem - User Guide

34 2131176

Online Help

TheWatcherandGPSMonitorapplicationsincludeextensive

onlinehelptoprovideoperatinghintsandstep‐by‐step

instructionsforgettingthemostfromyourmodem.

Youcanaccessonlinehelpinseveralways:

•Press<F1>inanywindow.

•InWatcher,clicktheMenubuttonandselectHelp

Topics,orclicktheHelpTopicsbutton(displaysthe

onlineHelpofWatcher).

•UseWindowsExplorertonavigatetoProgram Files >

Sierra Wireless Inc > Watcher > Help,anddouble‐click

Watcher_ENU.chm(forWatcherhelp)orGPS_ENU.chm (for

GPSMonitorhelp).

Thehelpfileshaveatableofcontents,anindex,andsearch

capabilities.

Warranty

YoucanaccessaPDFofthewarranty,in:

•Windows7,WindowsVistaorWindowsXP:Start > All

Programs > Sierra Wireless > Watcher

•Windows2000:Start > Programs > Sierra Wireless > Watcher

Troubleshooting

Theonlinehelpincludesdescriptionsofmostcommonerror

messages.LookinthetableofcontentsunderTroubleshooting.

Forhelpwithotherproblems:

•ConsulttheSierraWirelesswebsiteat

www.sierrawireless.com,whereyouwillfindanextensive

knowledgebasethatcanbesearchedtoaddressmost

problems.

•Contactyourserviceprovider.

Document 2131176. Rev 1.1 Jan.10 35

6: Technical Specifications

•LED operation

•Radio frequency and

electrical

specifications

•Environmental

specifications

ThischapterdescribesthefunctionoftheLEDs,andprovides

technicalproductdataforthemodem.

LED operation

ThemodemhastwoLEDlights.TheLEDsoperateasfollows:

Table 6-1: LED operation

LED State Indicates

Off The modem has no power, or the LED has been disabled through the

software.

Check whether any of the following apply:

•You have powered off the modem.

•The modem is not completely inserted into the USB slot.

•The computer is in suspend mode, which powers down the

modem.

•You have set Disable LED (in the General pane of the User

Options window) to “Yes” (subject to feature availability).

Blue, not

blinking The modem has power and is working properly.

Blue,

blinking The modem’s firmware is being updated. Do not remove the modem.

Amber,

blinking The modem is searching for service.

If this LED state persists:

•Ensure the modem is properly connected to your computer.

•If you are inside a building or near a structure that may be blocking

the signal, change the position or location of your computer.

•Ensure you are within the CDMA network coverage area. For

coverage information, contact your service provider.

•Check with your service provider—a network or account problem

may be preventing the wireless device from obtaining service.

Amber, not

blinking An error has occurred. Remove the modem (page 20) and reinsert it.

USB 598 modem - User Guide

36 2131176

Radio frequency and electrical

specifications

Off No service is available.

See the suggestions for “Amber, blinking” on page 35.

Amber,

blinking 1X coverage is detected. Ready to connect to the network (click

Connect).

Amber, not

blinking The modem is connected to the 1X network, and can send or receive

data.

Blue,

blinking 1x-EVDO coverage (Rev. 0 or Rev. A) is detected. Ready to connect to

the network (click Connect).

Blue, not

blinking The modem is connected to the 1x-EVDO network, and can send or

receive data.

Table 6-1: LED operation (continued)

LED State Indicates

Table 6-2: Radio frequency and electrical

specifications

Approvals Compliant with:

IS-2000 Release 1.0 (CDMA 1X)

IS-707-A Data, IS-856 (CDMA 1x-EVDO), IS-866,

IS-878, IS-890, CDMA Development Group

FCC

Industry Canada

Voltage +5.0 Vdc from USB slot

Current Maximum: 650 mA (from USB port)

Typical data call current (talk mode):

300 mA (1X)

390 mA (1xEV-DO)

Standby: 55 mA (1xEV-DO/IS2000 hybrid

mode)

Transmitter

power 250 mW (+24 dBm) average

Transmit PCS: 1850 to 1909.95 MHz

Cellular: 824.04 to 848.97 MHz

Receive PCS: 1930 to 1989.95 MHz

Cellular: 869.04 to 893.97 MHz

GPS: 1575.42 MHz

Channel

spacing 1.25 MHz

Frequency

stability ±150 Hz

Technical Specifications

Document 2131176. Rev 1.1 Jan.10 37

Environmental specifications

Table 6-3: Environmental specifications

Operating

temperature -20 to +55°C

Storage

temperature -40 to +85°C

Humidity 95%, non-condensing

Vibration Random vibration, 10 to 1000 Hz, nominal 6G

RMS in each of 3 mutually perpendicular axes.

Test duration of 60 minutes for each axis, for a

total test time of 3 hours (non-operating).

Drop 1 m on concrete on each of 6 faces, 2 times

USB 598 modem - User Guide

38 2131176

Document 2131176. Rev 1.1 Jan.10 39

7: Regulatory Information

•Important safety/

compliance

information

Important safety/compliance

information

Note: This USB modem is approved for use in normal-size laptop

computers only (typically with 12" or larger display screens). To

comply with FCC RF exposure requirements, this modem should not

be used in configurations that cannot maintain at least 12 mm (~0.5")

from users and bystanders. For example, this modem should not be

used in certain laptop and tablet computers and configurations where

the USB connectors are unable to provide or ensure the necessary

separation is available between the modem and its users to satisfy

compliance.

ThedesignoftheUSB598modemcomplieswithU.S.Federal

CommunicationsCommission(FCC)andIndustryCanada

(IC)guidelinesrespectingsafetylevelsofradiofrequency(RF)

exposureforportabledevices,whichinturnareconsistent

withthefollowingsafetystandardspreviouslysetby

Canadian,U.S.andinternationalstandardsbodies:

•ANSI/IEEEC95.1‐1999,IEEEStandardforSafetyLevelswith

RespecttoHumanExposuretoRadioFrequencyElectromag‐

neticFields,3kHzto300GHz

•NationalCouncilonRadiationProtectionandMeasure‐

ments(NCRP)Report86,‐1986,BiologicalEffectsand

ExposureCriteriaforRadioFrequencyElectromagneticFields

•HealthCanada,SafetyCode6,1999,LimitsofHuman

ExposuretoRadiofrequencyElectromagneticFieldsinthe

FrequencyRangefrom3kHzto300GHz

•InternationalCommissiononNon‐IonisingRadiation

Protection(ICNIRP)1998,Guidelinesforlimitingexposureto

time‐varyingelectric,magnetic,andelectromagneticfields(up

to300GHz)

FCC ID:N7NU598.

CAUTION:TheUSB598modemmustbe1.2 cmormorefrom

usersduringoperation,tosatisfyFCCRFexposurerequire‐

ments.TheUSB598modemhasbeentestedforcompliance

withFCC/ICRFexposurelimitsinthelaptopcomputer(s)

configurationswithhorizontalandverticalUSBslotsandcan

beusedinlaptopcomputerswithsubstantiallysimilar

physicaldimensions,construction,andelectricalandRF

characteristics.ThisUSBmodemmustnotbeusedwithany

USB 598 modem - User Guide

40 2131176

otherantennaortransmitterthathasnotbeenapprovedto

operateinconjunctionwiththismodem.Note:ThisUSB

modemmustnotbeusedinanyunapprovedconfigurations.

Fordetails,contactSierraWireless.

WARNING:Iftheorientationofyourcomputer’sUSBslotor

thethicknessofyourcomputeraresuchthatpressureis

appliedtothemodem’sendorside,youmaydamagethe

modemoryourcomputer.Insuchcases,donotinsertthe

modemdirectlyintoyourcomputer’sUSBslot;usethe

suppliedlaptopclipandUSBextensioncableinstead.

WARNING (EMI) - United States FCC Information‐Thisdevice

complieswithPart15.19(a)(3)oftheFCCRules.Operationis

subjecttothefollowingtwoconditions:(1)Thisdevicemay

notcauseharmfulinterference,and(2)thisdevicemustaccept

anyinterferencereceived,includinginterferencethatmay

causeundesiredoperation.

Thisequipmenthasbeentestedandfoundtocomplywiththe

limitsforaClass Bdigitaldevice,pursuanttoPart15.105(b)of

FCCrules.Theselimitsaredesignedtoprovidereasonable

protectionagainstharmfulinterferenceinaresidentialinstal‐

lation.

Thisequipmentgenerates,uses,andcanradiateradio

frequencyenergy.Ifnotinstalledandusedinaccordancewith

theinstructions,itmaycauseharmfulinterferencetoradio

communications.However,thereisnoguaranteethatinter‐

ferencewillnotoccurinaparticularinstallation.

Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningthe

equipmentoffandon,theuserisencouragedtotrytocorrect

theinterferencebyoneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasethedistancebetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferent

fromthattowhichthereceiverisconnected.

•Consultthedealeroranexperiencedradio/TVtechnician

forhelp.

WARNING (EMI) - Canada‐Thisdigitalapparatusdoesnot

exceedtheClassBlimitsforradionoiseemissionsfromdigital

apparatusassetoutintheinterferencecausingequipment

standardentitledʺDigitalApparatusʺ,ICES‐003ofthe

DepartmentofCommunications.

Regulatory Information

Document 2131176. Rev 1.1 Jan.10 41

Cetappareilnumériquerespecteleslimitesdebruitsradioélec‐

triquesapplicablesauxappareilsnumériquesdeClasseB

prescritesdanslanormesurlematérielbrouilleur:ʺAppareils

Numériquesʺ,NMB‐003édictéeparleministredesCommuni‐

cations.

IfyouhavepurchasedthisproductunderaUnitedStates

Governmentcontract,itshallbesubjecttorestrictionsasset

forthinsubparagraph(c)(1)(ii)ofDefenseFederalAcquisitions

Regulations(DFARs)Section252.227‐7013forDepartmentof

Defensecontracts,andassetforthinFederalAcquisitions

Regulations(FARs)Section52.227‐19forcivilianagency

contractsoranysuccessorregulations.Iffurthergovernment

regulationsapply,itisyourresponsibilitytoensure

compliancewithsuchregulations.

Information pertaining to OEM customers

TheUSB598modemhasbeengrantedmodularapprovalfor

mobileapplications.IntegratorsmayusetheUSB598modem

intheirfinalproductswithoutadditionalFCC/ICcertification

iftheymeetthefollowingconditions.Otherwise,additional

FCC/ICapprovalsmustbeobtained.

1. Atleast20cmseparationdistancebetweentheantenna

andtheuser’sbodymustbemaintainedatalltimes.

2. TocomplywithFCC/ICregulationslimitingboth

maximumRFoutputpowerandhumanexposuretoRF

radiation,themaximumantennagainincludingcableloss

inamobile‐onlyexposureconditionmustnotexceed

2.4 dBiinthecellularbandand2.0 dBiinthePCSband.

3. TheUSB598modemanditsantennamustnotbe

co‐locatedoroperatinginconjunctionwithanyother

transmitterorantennawithinahostdevice.

4. Alabelmustbeaffixedtotheoutsideoftheendproduct

intowhichtheUSB598modemisincorporated,witha

statementsimilartothefollowing:

ThisdevicecontainsFCCID:N7NU598.

ThisequipmentcontainsequipmentcertifiedunderIC:

2417C-U598.

5. Ausermanualwiththeendproductmustclearlyindicate

theoperatingrequirementsandconditionsthatmustbe

observedtoensurecompliancewithcurrentFCC/ICRF

exposureguidelines.

TheendproductwithanembeddedUSB598modemmayalso

needtopasstheFCCPart15unintentionalemissiontesting

requirementsandbeproperlyauthorizedperFCCPart 15.

USB 598 modem - User Guide

42 2131176

Note: If this modem is intended for use in a portable device, you are

responsible for separate approval to satisfy the SAR requirements of

FCC Part 2.1093.

Document 2131176. Rev 1.1 Jan.10 43

Appendix A: Glossary

1X OneTimesRadioTransmissionTechnology(theʺonetimesʺ

referstothefrequencyspectrum).SupportsInternet

connectionswithdataratesupto153 Kbps.Actualspeed

dependsonthenetworkconditions.Compareto1x‐EVDO.

1x-EVDO Ahigh‐speedstandardforcellularpacketdatacommunica‐

tions.

Rev.AsupportsInternetconnectionswithdataratesupto

3.1 Mbps(downlinkfromthenetwork)and1.8 Mbps(uplink

tothenetwork).

Rev.0supportsInternetconnectionswithdataratesupto

2.4 Mbps(downlinkfromthenetwork)and153 Kbps(uplink

tothenetwork).

Averagedataratesare:forRev.A:450–800 Kbps(downlink

fromthenetwork)and300–400 Kbps(uplinktothenetwork);

forRev.0:400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).

Actualspeeddependsonthenetworkconditions.Compareto

1X.

bps bitspersecond—Theactualdataspeedoverthetransmission

medium.

CDMA CodeDivisionMultipleAccess—Awidebandspreadspectrum

techniqueusedindigitalcellular,personalcommunications

services,andotherwirelessnetworks.Widechannels

(1.25 MHz)areobtainedthroughspreadspectrumtransmis‐

sions,thusallowingmanyactiveuserstosharethesame

channel.Eachuserisassignedauniquedigitalcode,which

differentiatestheindividualconversationsonthesame

channel.

CDMA 1X Alsoknownas1X,thisisahigh‐speedstandardforCDMA

cellularcommunications.

dormant ThepacketdataconnectionhasthelogicalPPPsessionleft

openwhiletheunderlyingphysicallink(theradiochannel)is

released.Whentrafficistoresume,aradiochannelis

re‐acquiredandtheoriginalPPPsessionresumes.

ESN ElectronicSerialNumber—Theuniquefirst‐generationserial

numberassignedtothemodemforcellularnetworkuse.

ComparetoMEID.

USB 598 modem - User Guide

44 2131176

FCC FederalCommunicationsCommission—TheU.S.federal

agencythatisresponsibleforinterstateandforeigncommuni‐

cations.TheFCCregulatescommercialandprivateradio

spectrummanagement,setsratesforcommunicationsservices,

determinesstandardsforequipment,andcontrolsbroadcast

licensing.Consultwww.fcc.gov.

firmware SoftwarestoredinROMorEEPROM;essentialprogramsthat

remainevenwhenthesystemisturnedoff.Firmwareiseasier

tochangethanhardwarebutmorepermanentthansoftware

storedondisk.

GPS GlobalPositioningSystem—Asystemthatusesaseriesof24

geosynchronoussatellitestoprovidenavigationaldata.

host •Acomputerthatusesamodemorasimilardeviceto

answeracallingcomputer.

•Asourceordestinationinthecommunicationnetwork.

•Acomputerthatcontainsdataorfilestobeaccessedby

clientcomputers.Alsoknownasaserver.

IS InterimStandard—Afterreceivingindustryconsensus,theTIA

forwardsthestandardtoANSIforapproval.

IS-95 ThestandardforCDMA.

Kbps Kilobitspersecond—Actually1000,not1024,asusedin

computermemorysizemeasurementsofkilobytes.

LAN LocalAreaNetwork

LED LightEmittingDiode—Asemiconductordiodethatemits

visibleorinfraredlight.

MEID MobileEquipmentIdentifier—Theuniquesecond‐generation

serialnumberassignedtothemodemforcellularnetworkuse.

ComparetoESN.

Mbps Megabitspersecond

MHz Mega‐Hertz—Onemillioncyclespersecond.

packet Ashortfixed‐lengthblockofdata,includingaheader,thatis

transmittedasaunitinacommunicationsnetwork.

PCS PersonalCommunicationsServices—Acellular

communicationinfrastructurethatusesadifferentfrequency

rangethanAMPS.

roaming Acellularsubscriberisinanareawhereserviceisobtained

fromacellularserviceproviderthatisnotthesubscriber’s

provider.

Glossary

Document 2131176. Rev 1.1 Jan.10 45

SMS Shortmessageservices—Afeaturethatallowsusersofa

wirelessdeviceonawirelessnetworktoreceiveortransmit

shortelectronicalphanumericmessages(upto160characters,

dependingontheserviceprovider).

system tray Usuallylocatedinthelowerrightcornerofyourscreen

TIA TelecommunicationsIndustryAssociation—Astandards‐

settingtradeorganization,whosemembersprovide

communicationsandinformationtechnologyproducts,

systems,distributionservicesandprofessionalservicesinthe

UnitedStatesandaroundtheworld.Consultwww.tiaonline.org.

VPN VirtualPrivateNetwork

USB 598 modem - User Guide

46 2131176

Rev 1.1 Jan.10 47

Index

Numerics

description,9

icon,30

LED‐coverageisdetected,36

1x‐EVDO

description,9

icon,30

LED‐coverageisdetected,36

description,9

account

configuration,25

activation

automated,25

manual,26

altitude,33

approvals,36

automatedactivation,25

auto‐update,10

bands,frequency,12

cable,USBextension,21

careandmaintenance,13

CDMA1X

description,9

icon,30

LED‐coverageisdetected,36

CDMA1x‐EVDO

description,9

icon,30

LED‐coverageisdetected,36

CDMAnetwork

3Gservices,9

frequencybands,12

serviceproviders,12

Checkforupdates,10

circuitswitcheddata(CSD)

description,10

closebutton,29

compactview,29

connectionstatus

Watcher,30

Windows(indicatorinsystemtray),32

contactinformation,4

coverage

description,13

indicator,30

CSD(circuitswitcheddata)

description,10

currentlocation

get,33

mapof,33

data

circuitswitched‐description,10

dial‐up‐description,10

high‐speed,9

QNC,10

dial‐updata

description,10

direction,33

dormant,30

drivers

description,12

updates,checkfor,10

drivinginstructions,8

droptest,37

electricalspecifications,36

ElectronicSerialNumber(ESN)

description,16

EMIwarning,40

environmentalspecifications,37

ESN(ElectronicSerialNumber)

description,16

EVDO

description,9

icon,30

LED‐coverageisdetected,36

expanded(full)view

togglebutton,29

extensioncable,21

fastestserviceavailable,30

FCC

compliance,40

ID,39

firmwareupdates,checkfor,10

frequencybands,CDMAnetwork,12

USB 598 modem - User Guide

48 2131176

fullview

togglebutton,29

GPS

overview,8

GPSMonitorwindow,32

icon,31

portnumber,GPS,33

GPSMonitorwindow,32

hardware

memorycard(microSDcard),22

modem,removing,20

hazards,2

help,online,34

help,troubleshooting,34

HEPE(HorizontalEstimatedPositionError),33

high‐speedpacketdata,9

HorizontalEstimatedPositionError(HEPE),33

humidity,37

icons

minimized,32

systemtray,32

Seealsoindicators.

ID,FCC,39

ID,IndustryCanada,41

indicators

connectionstatus,30,32

coverage,30

fastestserviceavailable,30

GPS,31

LEDlights,35

modemstatus,29

roaming,31

signalstrength,30

SMSmessages,31

systemtray,32

IndustryCanada,36,41

installation,17

interference,40

Internet,9

knowledgebase,34

laptopclip,21

latitude,33

LBS(locationbasedservices)

SeeGPS.

LEDlights,35

liability,limitationof,3

limitationofliability,3

locationbasedservices(LBS)

SeeGPS.

location,current

get,33

mapof,33

longitude,33

mapofyourcurrentlocation,33

MEID(MobileEquipmentIdentifier),16

memorycard(microSDcard),22

messaging,text

indicator,31

microSDcard

inserting,22

removing,23

minimizebutton,29

minimizedicons,32

MobileEquipmentIdentifier(MEID),16

modemstatus,29

noservice,36

notices,regulatory,39

numberofsatellitesbeingtracked,33

OEMcustomers,41

onlineHelp,34

operatinghints,34

operatingsystemssupported,17

operatingtemperature,37

packagecontents,11

packetdata,high‐speed,9

POI(pointsofinterest),8

pointsofinterest(POI),8

port,GPS,33

pre‐activation,15

QNC,10

QuickNetConnect(QNC),10

Index

Document 2131176. Rev 1.1 Jan.10 49

radiofrequencyspecifications,36

regulatoryinformation,39

requirements,system,17

roaming

definition,13

indicator,31

safety,2

salesdesk,4

satellitesbeingtracked,numberof,33

searchingforservice,35

serviceindicator

systemtray,32

Watcher,30

shorttextmessaging

indicator,31

signalstrength,CDMAnetwork,30

SMS

messageindicator,31

software

overview,12

checkforupdates,10

installing,18

using,27

specifications

electrical,36

environmental,37

radiofrequency,36

speedoftravel,33

statusarea

Windowssystemtray,32

storagetemperature,37

support,34

suspendmode,35

systemrequirements,17

systemtrayicons,32

taskbaricons,32

temperature,37

textmessaging

indicator,31

tips,operating,34

trackingsession,33

travelingspeed,33

troubleshooting,34

TRU‐Install,8

TRU‐Locate,8

SeealsoGPS.

updates,checkfor,10

USBextensioncable,21

vibration,37

VirtualPrivateNetwork(VPN),7

Vista,17

VPN(VirtualPrivateNetwork),7

warning

EMI,40

warranty,34

Watchersoftware

overview,27

checkforupdates,10

installing,18

using,27

Windows

systemtrayicons,32

versionssupported,17

Windows7,17

WindowsVista,17

USB 598 modem - User Guide

50 2131176

Sierra Wireless U598 USB Modem User Manual USB 598 Modem User Guide rev 1 1

Sierra Wireless Inc. USB Modem USB 598 Modem User Guide rev 1 1

Contents

Manual

Navigation menu

Namespaces

Views

Navigation