Sony Group PCWADE50 5.0 GHz WLAN Converter - UNII User Manual PCWA DE50

Sony Corporation 5.0 GHz WLAN Converter - UNII PCWA DE50

Users Manual 3

PCWA-DE50Sony Corporation ©2003 Printed in Japan4-669-392-11(1)5GHzWireless LAN ConverterTroubleshooting GuideThis document provides solutions to most commonproblems and users have with their Wireless LAN Converter.Please refer to this guide before contacting SonyCustomer Information Services.Case 1 Starting the PCWA-DE50 Setup Utility results onlyin the message “Converter not detected. Do youwant to see Online Help?”.1Is the Wireless LAN Converter connected correctly to thecomputer?Check the connections between the Wireless LAN Converter and computer, the Wireless Unit andPower Unit, and the Power Unit and power outlet.z Hints• When power is supplied to the Wireless LAN Converter, the STATUS indicator will be lit or flashing.However, if the indicator has been set to OFF in the Wireless LAN Converter Setup Page (Advanced Setup),the indicator will only operate in special cases.• When the Wireless LAN Converter is connected to a computer or other device, the LINK/ACT indicatorwill flash.• You may need to wait for a few seconds to see the Converter in the PCWA-DE50 Setup Utility.2Is the Ethernet device inside the computer enabled?Check whether the Ethernet device inside the computer is enabled.Windows 98, Windows Me models1Right-click “My Computer” on the Desktop, and select “Properties” from the menuthat appears.2In the “System Properties” dialog box, click the “Device Manager” tab.3Click “Network Adapters” to bring up a list of adapters, and verify that the Ethernetadapter that you are using is enabled.z HintYou can also call up detailed information by right-clicking the adapter name and selecting “Properties”from the menu that appears.Windows 2000, Windows XP models1With Windows 2000, click “Start”, point to “Settings”, and click “Network and Dial-upConnections” to bring up the “Network and Dial-up Connections” screen.With Windows XP, click “Start”, point to “Connect To” and click “Show all connections” tobring up the “Network Connections” screen.2Right-click the Wireless Network Connection icon to be connected and select“Enable” if this is available from the menu. (The illustration shows the Windows XPscreen.)Continued on next page3If the computer connected to the Wireless LAN Converter isrunning Windows XP, has the Internet Connection Firewallfunction been enabled?If the Internet Connection Firewall function is enabled, communication may not be possible.Follow the procedure below to check or change the settings.1Click “Start”, point to “Connect To”, and click “Show all connections”.2Right-click the Wireless Network Connection icon to be connected, and click“Properties”.3Click the “Advanced” tab and (if selected) deselect the “Protect my computer andnetwork by limiting or preventing access to this computer from the Internet” checkbox.4Click “OK”.z HintRefer to Windows XP Online Help for details about the Internet Connection Firewall.NoteTake appropriate precautions to ensure security when the Internet Connection Firewall function isdisabled. Except when configuring the Wireless LAN Converter or Access Point, it is stronglyrecommended that you enable the Internet Connection Firewall function at all times.4When using virus scanning or network security software, hasa personal firewall function been enabled?Virus scanning and network security software sometimes includes a function called a “personalfirewall” that is designed to prevent illegal access by outside entities. Depending on the software,the security level of this function may be initially set to a high level. If this high security levelsetting is in effect, it may be impossible to connect to a network. In this case, lower the securitylevel in order to permit the network connection. For details, refer to the instruction manual andonline help for your software.5If the computer connected to the Wireless LAN Converter isrunning Windows XP, is the Ethernet interface set up to act asa network bridge?Confirm that the Ethernet network connection is not acting as a network bridge.1Click “Start”, point to “Connect To”, and click “Show all connections”.2Confirm that the Ethernet network connection is not acting as a network bridge.3If the Ethernet network connection is configured as a network bridge, right-click thelocal area connection icon, and click “Remove from Bridge”.z HintIf “Remove from Bridge” is not shown on the shortcut menu, the Ethernet connection is not acting as anetwork bridge.• Starting the PCWA-DE50 Setup Utility results only in the message“Converter not detected. Do you want to see Online Help?”. ........ Case 1• When starting the PCWA-DE50 Setup Utility, the message“Failed to open Converter Setup Page. Do you want to seeOnline Help?” appears. ................................................................. Case 2• When starting the PCWA-DE50 Setup Utility,the “IP Address Setup” screen appears. ....................................... Case 3• Cannot display Wireless LAN Converter Setup Page. .................. Case 4• On the Wireless LAN Converter Setup Page, the Encryption(WEP) key input field cannot be used. .......................................... Case 5• STATUS indicator is slowly flashing white, but communication withAccess Point is not possible. ......................................................... Case 6• Can no longer connect after Access Point settingswere changed. ............................................................................... Case 7• Can no longer connect after access control(MAC address filtering) of Access Point was enabled................... Case 8• Cannot communicate with device other than the computerused for setup................................................................................ Case 9• Forgot settings/Want to reset. ....................................................... Case 10• What are the factory default settings? ........................................... Case 11• What are the STATUS indicator functions?................................... Case 12• What are the Wireless LAN Converter functionsand how can I make advanced settings? ...................................... Case 13The Troubleshooting Guide for the PCWA-DE50 Setup Utility can also be referred to as part of OnlineHelp. To display Online Help, click “Start”, point to “Programs” (when using Windows XP, select “AllPrograms”), and click “Wireless LAN”, “PCWA-DE50 Setup Help”.Instructions for using the Wireless LAN Converter Setup Page can also be referred to as part of OnlineHelp that appears when clicking .Printed on 100% recycled paper using VOC (Volatile Organic Compound)-free vegetable oilbased ink.Power cordPower UnitWireless UnitWireless Unit cableEthernet cable(not included)
Reset SwitchCase 2 When starting the PCWA-DE50 Setup Utility, themessage “Failed to open Converter Setup Page.Do you want to see Online Help?” appears.Did the “IP Address Setup” screen appear?If the IP address of the computer connected to the Wireless LAN Converter and the IP address of theWireless LAN Converter cannot communicate with each other, the following screen appears.If you click “Cancel” on this screen, the Wireless LAN Converter Setup Page cannot be displayed.1Click “Start”, point to “Programs” (when using Windows XP, select “All Programs”),and click “Wireless LAN”, “PCWA-DE50 Setup” to start the PCWA-DE50 SetupUtility once more.2When the “IP Address Setup” screen appears, verify that the contents of the screenare acceptable, and then click “Execute Setup”.The IP address of the Wireless LAN Converter is temporarily changed, so that the computercan open the Wireless LAN Converter Setup Page.NoteIf the computer connected to the Wireless LAN Converter is also connected to another network, make sure that thechanged IP address will not duplicate the address of any device on that network.z HintWhen you turn off or restart the Wireless LAN Converter, the IP address will revert to the original setting.Case 3 When starting the PCWA-DE50 Setup Utility, the“IP Address Setup” screen appears.If the IP address of the computer connected to the Wireless LAN Converter and the IP address of theWireless LAN Converter cannot communicate with each other, the screen above appears.Verify that the indicated IP address is acceptabl‹¸ and click “Execute Setup”.The IP address of the Wireless LAN Converter is temporarily changed, so that the computer can openthe Wireless LAN Converter Setup Page.NoteIf the computer connected to the Wireless LAN Converter is also connected to another network, make sure that thechanged IP address will not duplicate the address of any device on that network.z HintWhen you turn off or restart the Wireless LAN Converter, the IP address will revert to the original setting.Case 4 Cannot display Wireless LAN Converter SetupPage.1Is the temporary address assigned to the Wireless LANConverter used by another device or computer on thenetwork?1Disconnect and reconnect the power cord or the Wireless Unit cable to restart theWireless LAN Converter.2Start the PCWA-DE50 Setup Utility.3In the “IP Address Setup” screen, replace the current converter IP address with anunused address, and then click “Execute Setup”.2Is the Web browser of the computer used for the WirelessLAN Converter setup configured to use a proxy server?Make sure that no proxy setting is enabled for the IP address of the Wireless LAN Converter.NoteWhile the proxy server setting is disabled, it may not be possible to display other Web pages except theWireless LAN Converter Setup Page.Example 1: Using Microsoft Internet Explorer1From the “Tools” menu, click “Internet Options”.The “Internet Options” dialog box appears.2Under the “Connections” tab, click “LAN Settings”.The “Local Area Network (LAN) Settings” dialog box appears.3If “Use a proxy server for your LAN (These settings will not apply to dial-up or VPNconnections).” is checked, remove the check mark and click “OK”.4When the Wireless LAN Converter setup is complete, return the proxy setting to theoriginal condition.Example 2: Using Netscape1Start the Web browser on the computer used for the Wireless LAN Converter setup.2From the “Edit” menu, select “Preferences”.3Under “Category”, click “Advanced” and click the “Proxies” button.4Select “Direct connection to the Internet” and click “OK”.5When the Wireless LAN Converter setup is complete, return the proxy setting to theoriginal condition.Case 5 On the Wireless LAN Converter Setup Page, theEncryption (WEP) key input field cannot be used.Have you selected “Enabled” under “Encryption (WEP)”?The Encryption (WEP) key input field becomes available only if the “Enabled” setting has beenselected. Set “Encryption (WEP)” to “Enabled”, select the “Key Length”, and then enter the Encryption(WEP) key in the input field. The prescribed length of the string depends on the “Key Length” setting.Check the indication above the input field.Case 6The STATUS indicator is slowly flashing white, butcommunication with the Access Point is not possible.Has the Encryption (WEP) key been input correctly?Even if the Network Name (SSID) matches, incorrect input for the Encryption (WEP) key will preventcommunication with the Access Point. Check the Encryption (WEP) key setting of the Access Pointand re-enter the correct Encryption (WEP) key for the Wireless LAN Converter.Case 7 Can no longer connect after Access Pointsettings were changed.Was the Wireless LAN Converter also configured for the newsettings?If settings such as Network Name (SSID) and Encryption (WEP) key were changed, the Wireless LANConverter must also be configured to match the new settings. Refer to Procedure 6 in the separateQuick Start Guide to change the settings of the Wireless LAN Converter.Case 8 Can no longer connect after access control (MACaddress filtering) of Access Point was enabled.The Wireless LAN Converter communicates using the MAC address (hardware address) of the deviceconnected via the Ethernet interface. (For example, if the Wireless LAN Converter is connected to acomputer, the MAC address of that computer will be used.) When setting up access control at theAccess Point, enter this MAC address.Case 9 Cannot communicate with device other than thecomputer used for setup.1Has the device been set up correctly for use on a network?Configure the required settings to enable of the device on a network. For details, refer to thedocumentation of the device.2Has the device been connected correctly to the Wireless LANConverter?Verify that connections have been established as shown below.3Have you waited a few moments when changing theconnection from the computer used for setup to the otherdevice?After disconnecting the cable from the computer used for setup, do not plug it immediately intothe new device. Wait at least 10 seconds before plugging it in.z HintThe device information accumulated in the computer takes about 10 seconds to be deleted.Case 10Forgot settings/Want to reset.With power to the Wireless LAN Converter turned on, use the end of a paper clip or a similar object tohold down the reset switch located on the bottom of the Wireless LAN Converter. Release the switchwhen the STATUS indicator starts to flash red.The Wireless LAN Converter restarts automatically, and all settings revert to the factory defaults.Configure the Wireless LAN Converter again as needed.Case 11What are the factory default settings?The factory default settings are as follows.Item SettingNetwork Name (SSID) Blank (not set)Encryption (WEP) DisabledConnection Mode Access Point NetworkIP Address Setting Obtain an IP address automatically (DHCP)STATUS Indicator (LED) ONCase 12What are the STATUS indicator functions?The STATUS indicator has various indication patterns that show the operation status of the WirelessLAN Converter. For details, refer to Read This First (overleaf) or to the PCWA-DE50 Setup UtilityHelp.Case 13Want are the Wireless LAN Converter functionsand how can I make advanced settings?Click “Start”, point to “Programs” (“All Programs” when using Windows XP), “Wireless LAN”,and click “PCWA-DE50 Setup Help”.Online Help appears.z HintFor updates and connection information, refer to product information and Q&A search at the Sony Online Support(http://www.sony.com/wirelesslansupport).Power cordPower UnitWireless UnitWireless Unit cableEthernet cable(not included)

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