Sony 22041R GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac & NFC User Manual PY7 22041R

Sony Mobile Communications Inc GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac & NFC PY7 22041R

Contents

PY7-22041R_user manual

Basic Manual
Preface
Thank you for buying "Xperia™ XZ" (simply called the "product"
from here on).
Before using the product, read "Basic Manual" (this manual)
to ensure safe use and handling.
Packaged items
Before your start using the product, make sure that you have
all the following packaged with the product.
The following items are not included in the package.
❖Information
･Purchase a specified charger (sold separately).
･The battery is built into the product.
･Illustrations used in this manual are just images for explanations.
They may be different from actual ones.
･microSD memory card
･AC adapter
･Earphones
･Desktop holder
･microUSB cable
･Xperia™ XZ
(including warranty)
･
Sony Mobile TV antenna cable 02
（02SOHSA）
･取扱説明書 (Instruction Manual)
(Japanese)
･Xperia™ XZのご利用にあたって
の注意事項 (Cautions on using
Xperia™
XZ) (Japanese)
･設定ガイド (Setting Guide)
(Japanese)
About Operating Instructions
■Basic Manual (this manual)
Handles only basic operations for main features.
For detailed descriptions on various functions, refer to the
"Basic Manual" (Japanese) app installed on the product or "取
扱説明書（詳細版） (Full Instruction Manual)" (Japanese)
available on the au homepage.
http://www.au.kddi.com/support/mobile/guide/manual/
･Company names and product names referred to in this
manual are trademarks or registered trademarks of
respective companies. The TM, ® marks may be omitted in
this manual.
■"Basic Manual" (Japanese) app
The product allows you to use the "Basic Manual" (Japanese)
app on the product to confirm detailed operational
procedures.
Certain functions can be directly activated from the app
screens on which their operations are described.
From the Home screen, [ ][お客さまサポート
(Customer support)][Basic Manual] (Japanese)
･When you activate for the first time, follow the onscreen
instructions to download and install app.
■For Those Requiring an English Instruction Manual
You can download the English version of the instruction
manual from the au homepage (available in approximately
one month after the product is released).
Download URL:
http://www.au.kddi.com/english/support/manual/
Regarding notations used in this document
･In this manual, screens and operations for the product with
au Nano IC Card 04 attached are described.
･In this manual, keys (key icons) are represented by
simplified illustrations such as b, h, n, O,
k.
･Operations of tapping menu items/icons/buttons on the
screen etc. are indicated as [(name of the item etc.)].
･Screen illustrations shown in this manual may look different
from the actual screens. In some cases, minor details or a
part of a screen may be omitted.
･In this manual, "microSD™ memory card", "microSDHC™
memory card" and "microSDXC™ memory card" are
abbreviated as "microSD memory card" or "microSD".
･All of the indicated amounts exclude tax unless otherwise
specified.
･"The Company" as appears in the manual refers to the
following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR
TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
Getting Ready
Names and functions of parts
aHeadset connection
terminal
bSecond microphone*1:
Reduces noise to make
easy to listen
cNotification LED
dNFC/Osaifu-Keitai
position for holding over
*2
eFront camera
fEarpiece/Speaker
gProximity/Light sensor:
Switches touch panel on
and off to prevent from
erroneous operation
during a call/Auto-control
for display brightness
hDisplay (Touch panel)
iSpeaker
jMicrophone
kUSB Type-C connection
terminal
lOPower key/Screen lock key/Fingerprint sensor
mVolume key/Zoom key
nkCamera key
oCamera lens
pRGBC-IR sensor
qFlash/Photo light
r
GPS/Built-in antenna
*3
sLaser AF sensor
tWi-Fi®/Bluetooth®
antenna part*3
uau Nano IC Card 04
vBack cover*4
wNameplate*5
xWi-Fi® antenna*3
yBuilt-in antenna*3
z
microSD memory
card/au Nano IC Card
04 slot
*1 Do not jab with a sharp object such as a needle. Doing so may
cause a fault.
*2 mark sticker is attached at the time of purchase. Remove the
sticker when you use a commercially available protective film.
*3 The antenna is built in. Covering around the antenna by the
hand may affect the quality of call/communication.
*4 Back cover is not removable. Removing so forcibly might cause
damage or a fault. Also, battery is built into the main unit and
not removable by customers.
*5 A sticker with CE mark, FCC ID, IMEI information, etc. printed is
attached. Do not remove the sticker or nameplate.
CE mark and FCC ID
1Open the au Nano IC Card 04 slot cover, and insert a
fingernail into the hook at the edge of the label tray,
then pull it out straight.
au Nano IC Card 04
Your phone number etc. is recorded in the au Nano IC Card 04.
The product is compatible with au
Nano IC Card 04.
Attaching/removing the au Nano IC Card 04
Before attaching/removing the microSD memory card, make
sure to turn off the product.
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TYPE: PM-0984-BV
FCC ID: PY7-22041R
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IC (metal) part
Front Back
au Nano IC Card 04
■Attaching the au Nano IC Card 04
1Pull out the cover of microSD memory card/au Nano IC
Card 04 slot while hooking the groove with your fingernail
2Pull out the tray straight from the product to remove
3Set au Nano IC Card 04 into the tray with IC (metal) part
facing up
Pay attention to the orientation of notch.
Set au Nano IC Card 04 into the tray not to come off.
4Insert the tray with the card into the main unit and then
press it straight
Pay attention to the direction of inserting tray.
5Press the tray all the way and check there is no gap
between the main unit and the cover
■Removing au Nano IC Card 04
1Put your fingernail into the groove to pull out the cover
of microSD memory card/au Nano IC Card 04 slot
2
Pull out the tray from the main unit to remove
3Remove au Nano IC Card 04 out of the tray, insert the
tray into the main unit and then press it straight
Pay attention to the direction of pushing the tray.
4Press the tray all the way and check there is no gap
between the main unit and the cover
❖Information
･Note the following points, otherwise handling the au Nano IC
Card 04 may cause malfunction or damage.
･Do not touch the IC (metal) part of the au Nano IC Card 04.
･Insert in the correct direction.
･Do not use force to attach or remove.
･Do not lose the au Nano IC Card 04 after it has been
removed.
･Do not insert au Nano IC Card 04 with conversion adapter
attached. Doing so may cause a fault.
Attaching/Removing microSD memory card
Before attaching/removing the microSD memory card, make
sure to turn off the product.
■Attaching microSD memory card
1Pull out the cover of microSD memory card/au Nano IC
Card 04 slot while hooking the groove with your fingernail
2
Pull out the tray from the main unit to remove
3Set microSD memory card into the tray with the
terminal facing up
Set a microSD memory card into the tray not to come off.
4Insert the tray with the cards into the main unit and
press it straight
Pay attention to the direction of inserting the tray.
5Press the tray all the way and check there is no gap
between the main unit and the cover
❖Information
･Insert a microSD memory card in the appropriate direction.
Inserting a microSD memory card forcefully into the slot
could result in failure to remove the microSD memory card
or damage.
･Do not touch the terminal of the microSD memory card.
■Removing microSD memory card
1Pull out the cover of microSD memory card/au Nano IC
Card 04 slot cover while hooking the groove with your
finger
2Pull out the tray from the main unit to remove
3Remove the microSD memory card out of the tray,
insert the tray into the main unit and then press it
straight
Pay attention to the direction of inserting the tray.
4Press the tray all the way and check there is no gap
between the main unit and the cover
Charging
When you purchase your product, the internal battery is not
fully charged. Charge the battery before use.
❖Information
･
When the charging starts with the product powered on, the start
sound for charging sounds and Notification LED lights according
to the battery level.
To check the battery level, see the status bar
in the top of the Home screen. Alternatively, from the Home
screen, [ ][Settings][About phone][Status] and see
"Battery level".
･When you start charging with the product powered off, the
power turns on even though operation is not available. Follow
the instructions of each airline or medical facility for the use of
mobile phones on their premises.
･It may take longer to complete for charging with a PC or
while using the camera function.
■Charging with the AC Adapter
Charging with Common AC Adapter 05 (sold separately) is
explained.
1
Insert the microUSB plug of Common AC Adapter 05 (sold
separately), with the engraved side (
▲
) facing up, straight
into the microUSB connection terminal of the product
2Insert the power plug of Common AC Adapter 05 (sold
separately) into an outlet
The start sound for charging sounds and Notification LED
lights on the product.
3When charging is complete, remove the microUSB plug of
Common AC Adapter 05 (sold separately) from the product
4Remove the power plug of Common AC Adapter 05
(sold separately) from the outlet
■Charging with the DC Adapter
You can charge from cigarette lighter socket in a car by using
Common DC Adapter 03 (sold separately). For details, refer to
instruction manual of Common DC Adapter 03 (sold
separately).
■Charging with a PC
The followings describe charging procedure by connecting
the product to chargeable USB port on a PC using microUSB
cable 01 (sold separately).
1Insert the microUSB plug of microUSB cable 01 (sold
separately), with the engraved side (
▲
) facing up,
straight into the microUSB connection terminal of the
product
2Insert the USB plug of microUSB cable 01 (sold
separately) into the USB port of a PC
The start sound for charging sounds and Notification LED
lights on the product.
When a screen for driver installation appears on the PC,
wait for a while until the installation is complete.
When a confirmation screen for software installation
appears on the product, tap "SKIP" or "INSTALL".
When "Use USB for" screen appears on the product, tap
"CANCEL".
3When charging is complete, remove the microUSB plug
of microUSB cable 01 (sold separately) from the
product and close the microUSB connection terminal
cover firmly
4Remove the USB plug of microUSB cable 01 (sold
separately) from the USB port of the PC
Turning on (Initial settings)
Turning the power on
1O (over 1 sec)
The product vibrates and after a while the lock screen
appears.
When "ようこそ (Welcome)" appears after the product is
powered on, follow the onscreen instructions to set the
initial settings.
2Swipe (flick) the screen up or left
■Turning the power off
1O (over 1 sec)
2[Power off]
❖Information
･Press O (over 1 sec) u Long-touch "Power off" u [OK]
to restart the product in safe mode (a function that enables
to start the product in a status equivalent to the status at the
time of purchase).
■Force-quitting
1
Press and hold
O
and the upper part of the volume
key at the same time for approximately eight seconds,
and release your fingers after the product vibrates three
times consecutively
Initial settings
When "ようこそ (Welcome)" appears after the product is
powered on, tap “日本語 (Japanese)” and select “English
(United States)” then follow the onscreen instructions to set
functions and services. For details, refer to "Setting Guide".
❖Information
･To change the language later, from the Home screen, [ ]
[設定 (Settings)][言語と入力 (Language & input)]
[地域／言語 (Language)]. To make settings for au service
etc., from the Home screen, [ ][Settings]
[au Settings Menu][au Easy Setting].
Setting Screen lock
When the screen lock is set, the backlight turns off to avoid
the keys and touch panel from false operations.
When the specified time elapses, the product's screen
backlight turns off automatically and screen lock is activated.
1While the screen is displayed, O
■Unlocking screen
The lock screen appears when turning the power on or the
screen backlight on by pressing O.
1On the lock screen, swipe (flick) the screen up or left
❖Information
･On the lock screen, swipe (flick) " " or " " to activate
"Voice Seach" app or "Camera" app, respectively.
Basic Operation
Key icons
The followings are the main functions of b, h, n
keys located at the bottom of the screen.
Using the touch panel
The display of the product is a touch panel operated by
touching it with your finger.
■Tap/Double-tap
Tap: Gently touch a screen and then immediately release your
finger. Double tap: Touch the same position twice.
■Long-touch
Keep touching an item with your finger.
■Slide
While your finger is gently touching the screen, trace it to the
desired direction to move over.
■Swipe (flick)
Operate the screen by quickly moving (flicking) your finger
up/down or left/right.
■Pinch
Touch the screen with two fingers and widen (pinch-out) or
narrow (pinch-in) the fingers' distance.
■Drag
Keep touching an item or icon, trace it to the desired direction
to move.
Setting app permission
When accessing the functions or information for the first time,
an access permission request appears.
If it appears, confirm the content and tap "DENY" or "ALLOW".
･For some apps/functions, description for permission may
appear. Or several confirmation screens or different
permissions may appear. Confirm each content and follow
the onscreen instructions.
･If you denied the permission, the app/function may not be
activated or use of the function may be restricted.
･In this manual, descriptions for such access permissions
may be omitted.
Home screen
Home screen consists of multiple screens. Tap h to return
to the Home screen any time.
aGoogle Search
bWidgets
cShortcuts (Apps)
dHome screen position
Indicates which screen of the
several Home screens you are
in.
Slide or flick left or right to
move to the adjacent screen.
eWallpapers
fFolders (Google, 基本機能
(Basic functions))
gApps key
If a confirmation screen related to data collection for the
purpose of providing the app recommendations appears
when it is tapped, tap "I AGREE" or "NOT NOW".
Adding to Home screen/Editing Home screen
You can change wallpaper or theme of the Home screen or
add shortcuts of bookmarks etc., widgets on the Home
screen.
1Long-touch an area of the Home screen where no icons
are displayed
■Adding a folder
1From the Home screen, long-touch an icon
2Drag the icon onto another icon
■Deleting shortcuts/widgets/folders
1From the Home screen, long-touch an icon or a folder
you want to delete
2Drag the icon or the folder to "Remove from Home
screen" displayed at the top of the screen
To delete a folder, then tap "DELETE". It also deletes
shortcuts etc. in the folder.
❖Information
･Long-touch a shortcut, widget, or folder icon to move.
Using the Apps screen
You can call up functions from the Apps screen. App icons
installed to the product are also displayed.
･
You may incur communication charges depending on the
function.
■Starting an app
1From the Home screen, [ ]
Slide or flick left or right to switch the Apps screen.
2Tap an app to use
Some apps are stored in a folder.
b h n
b
Back
Return to the previous screen. Close a dialog
box, menu, or the Notifications panel.
h
Home
Display the Home screen.
Long-touch to activate "Google" app.
n
History
Display recently used apps on a list and
activate or end them from the list.
Slide PinchFlick (swipe)
a
b
d
c
c
f
e
c
g
2 Widgets Add widgets, shortcuts of
bookmarks etc.
Wallpapers Album Select an image from albums
to set as a wallpaper.
･To set image range, adjust
cropping area by dragging,
etc.
Live
Wallpapers
Select a content from albums
to set as a wallpaper.
Photos Select an image from photos
to set as a wallpaper.
･If nothing is displayed, tap
b and then tap "Photos"
again. When a screen related
to access permission
appears, follow the onscreen
instructions.
(Xperia™'s
Wallpaper)
Select an image to set as a
wallpaper.
･Images displayed to the
right of "Photos"/"Live
Wallpapers" are "Xperia™'s
Wallpaper".
Themes Set the wallpapers etc. for the
Home screen or the lock
screen.
Settings Set size of icons on the Home
screen, switching screens,
etc.
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For inquiries, call: Customer Service Center
For general information, charges and operation information
(toll free)
For loss or theft (toll free)
Business hours : 24 hours live support
In case above numbers are not available (toll free)
0120-977-033 (except Okinawa)
0120-977-699 (Okinawa)
From au mobile phones:
113
without area code
From fixed-line phones:
0077-7-113
From fixed-line phones:
0077-7-111
From au mobile phones:
157
without area code
May 2016, 1st Edition
1303-0467.1
Keitai Guarantee Service Center
For loss, theft, damage
(toll free)
From fixed-line phones/au mobile phones,
0120-925-919
Business hours 9:00−20:00 (7 days a week)
Business hours 9:00−20:00 (7 days a week)
Mobile phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing the
logo regardless of brand and manufacturer to protect the environment
and reuse valuable resources.
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
PRESSING ZERO WILL CONNECT YOU TO AN OPERATOR
AFTER CALLING 157 ON YOUR au CELLPHONE.
濡れた状態での充電は、
異常な発熱・焼損などの原因となり
大変危険です。
■Main apps
■Downloading apps
You can download and install apps or games, etc. by using Google
Play.
･To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
■Deleting (uninstalling) apps
Before deleting installed apps, back up contents related to
the app that you want to save including data saved in the app.
･Some apps may not be deleted.
Knowing the status of the product
■Status bar
The status bar is located at the top of the product screen. On the
left of the status bar, notification icons appear to inform missed
calls, new mails, operations in progress, etc., and on the right,
status icons appear to indicate the status of the product.
■Examples of notification icon
*1 Appears when switched to another screen such as the Home screen.
■Main status icons
*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G"
appears on the screen for both networks.
The company determines which network is less busy
depending on the condition of the line to connect.
■Notification panel
If any notification icons are displayed, slide down the status
bar to open the Notification panel. You can check details of
notification icons or start corresponding apps.
❖Information
･To delete a notification, flick the notification left or right.
Some notifications may not be deleted depending on the
content.
･Alternatively, you can check notifications by swiping
(flicking) down on the lock screen. Or set to hide or keep
showing notifications on the lock screen.
■Notification LED
Notification LED informs charging prompt, battery level while
charging, missed calls, new mails, etc. by turning on or
flashing.
*1 Notification LED flashes while backlight is turned off.
❖Information
･Flashing of Notification LED several times in red when
pressing O with the power off indicates that the
remaining battery is not sufficient.
･When you start charging with the product powered off,
Notification LED turns in red. When the status of battery
appears on the display, however, Notification LED lights in
color that indicates the battery level.
■Checking own phone number
1From the Home screen, [ ][Settings]
2[About phone][Status][SIM status]
The phone number of the product is shown under "My
phone number".
❖Information
･Alternatively, from the Home screen, [ ][Contacts]
[Myself] to check your phone number.
■Setting the silent mode (Vibrate)
1Press the upper or lower part of the volume key
2[]
The icon for the volume adjusting bar changes to
(white).
■Setting the silent mode (Mute)
1 Press the upper or lower part of the volume key
2[]Press the lower part of the volume key
The icon on the volume adjusting bar turns to (gray).
❖Information
･By tapping " " on the volume adjusting bar, you can adjust
volume of (Media sound) or (Alarm). However,
setting of alarm volume in "Clock" app takes precedence.
･When the "silent mode" is set, sounds for shutter, shooting
start/end sound when shooting videos, alarm, playback of
video, or music, etc. are not muted.
･Raising the volume by pressing the upper part of the volume
key in the silent mode, or adjusting volume of "Ring volume"
of "Sound & notification" in the silent mode (Vibrate) cancels
the silent mode.
■Setting Airplane mode
When airplane mode is set, all wireless functions (phone,
packet communication, Wi-Fi® function, Bluetooth® function,
NFC Reader/Writer, P2P function) are turned off.
1From the Home screen, [ ] u[Settings]
2[ ] of "Airplane mode"
Entering characters
Use software keyboard to enter characters.
To display the software keyboard, tap a character input box
on the character entry screen for adding contacts, creating a
message, etc.
■Switching software keyboards
With "International keyboard", you can use QWERTY keyboard
to enter characters, Numeric keypad to enter numbers and
symbols, and Symbol keypad for more symbols.
1Tap a character input box
QWERTY keyboard appears.
2Tap [ ] to display Numeric keypad
For Symbol keypad, tap " " on the Numeric keypad.
❖Information
･Tap " " at the bottom of the screen to hide the software
keyboard.
･Tap " " to delete the character before the cursor.
･Switch between lower-case " ", upper-case " " and
caps " " on QWERTY keyboard.
･When using QWERTY keyboard, touch and hold a character
to select a character variant.
Support
Introduction of related accessories
For details, refer to the instruction manual for each device.
･Sony Mobile TV antenna cable 02 (02SOHSA)
･Sony Mobile Desktop Holder 01 (01SOPUA) (sold
separately)
･Common AC Adapter 05 (0501PWA) (sold separately)
･Common DC Adapter 03 (0301PEA) (sold separately)
･microUSB cable 01 (0301HVA) (sold separately)
･microUSB cable 01 Navy (0301HBA) (sold separately)
･microUSB cable 01 Green (0301HGA) (sold separately)
･microUSB cable 01 Pink (0301HPA) (sold separately)
･microUSB cable 01 Blue (0301HLA) (sold separately)
･au Carrying Case G Black (0106FCA) (sold separately)
❖Information
･
For the latest information on accessories, visit the au homepage
(http://www.au.kddi.com/) or contact the Customer Service
Center.
･Accessories described above can be purchased from the
au Online Shop. Some accessories may not be purchased
due to the availability.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning, check
the following:
, Phone, Contacts Play Store
, E-mail, SMS , Camera, Album
Chrome Maps
Settings ,
Google, Voice Search
Calendar Basic Manual
New Gmail message
New PC mail message
New E-mail (@ezweb.ne.jp) message
New SMS/Receiving notification service message,
New Receiving notification
Talking*1/Calling*1
Missed call
USB device connected
Wi-Fi® open network available
, Signal level (Level 4, Out of service area)
, 4G (LTE/WiMAX 2+) data communication status*1
(Available, data transferring or downloading)
, Battery level (100%, Charging)
Silent mode (Vibrate) is set
Silent mode (Mute) is set
Airplane mode is activated
,Wi-Fi
® connected, Wi-Fi® communicating
Status Description
Red The battery is charging when the remaining
battery level is 14% or lower.
Orange The battery is charging when the remaining
battery level is 15% - 89%.
Green The battery is charging when the remaining
battery level is 90% or higher.
Flashing
red
The remaining battery level is 14% or lower.
Flashing
white
Indicates missed call, new Gmail message, new
SMS message.*1
Symptom What you should check
Power is not turned
on even though
O is pressed
Is the internal battery charged?
Is O pressed for over 1 second?
The power goes off Is the internal battery charged?
The power turns off
while activation
screen is displayed
Is the internal battery charged?
The screen freezes
and the power
cannot be turned off
Shut down forcibly by pressing and
holding O
and the upper part of the
volume key at the same time for
approximately eight seconds, and
releasing your finger after it vibrates
three times consecutively.
For more details, visit au Customer Support site of au homepage.
http://www.au.kddi.com/support/mobile/trouble/repair
Updating Software
You can update the product to the most recent software for
optimal performance and to get the latest enhancements.
･You are charged for data communications when connecting to
the Internet from the product by using packet communication.
･You are recommended to back up your data before
updating software.
･For details, visit http://www.sonymobile.co.jp/support/ or
refer to the "Basic Manual" (Japanese) app or
"取扱説明書（詳細版） (Full instruction manual)" (Japanese)
available on au homepage.
■Downloading and updating software
Update files can be downloaded from the Internet web site
into the product directly.
･Note that when Wi-Fi® communication becomes unstable,
packet communication takes the place automatically, which
may apply communication fees.
1From the Home screen, [ ][Settings][About
phone][Software update]
2[][Refresh]
After that, follow the onscreen instructions.
After-sales service
■When asking for repair
For repair, contact Keitai Guarantee Service Center.
❖Information
･Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
･Recycled parts that meet the Company's quality standards
are sometimes used for repair.
･Collected au mobile phones by Replacement mobile phone
delivery service which you used before are recycled to
mobile phones for replacement after repairs. Also replaced
parts by au after-sales service are collected and recycled
by KDDI. They are not returned to customers.
･The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including
by rooting etc.), reverse engineering, decompiling), or
repaired by an unauthorized repair office is not covered by
the warranty and repair may be refused.
■Performance parts for repair
The Company retains performance parts for repair of the
Xperia™ XZ main unit and its peripherals for four years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
■Warranty card
At the store of purchase, thoroughly check and read the name
of the retailer, date of purchase and other necessary details
filled in on the warranty card, and be sure to keep it in a safe
place.
■Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly fee:
380 yen tax excluded) is available for using your au mobile
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Keitai Guarantee Service Center.
❖Information
･You can apply for membership only at the time of
purchasing your au mobile phone.
･Once you cancel the membership, you cannot reapply for it
until you purchase an au mobile phone next time.
･Note that when changing the model or purchasing an extra
mobile phone, this service only covers the most recently
purchased au mobile phone.
･When an au mobile phone is handed over to you or
someone else, the Keitai Guarantee Service Plus LTE
membership is also handed over to the successor of the
mobile phone.
･When you get a new au mobile phone by changing the model
or purchasing an extra mobile phone, the "Keitai Guarantee
Service Plus"/"Keitai Guarantee Service Plus LTE"
membership for the old au mobile phone is automatically
canceled.
･Service contents are subject to change without notice.
■au Nano IC Card 04
The au Nano IC Card 04 is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When a
malfunction is suspected, or in case of theft or loss, contact
an au shop or PiPit.
■After-sales service
If you are unsure about anything regarding after-sales service,
contact the following service contact.
Customer Service Center (for service canceling procedure
in case of loss or theft)
From a land-line phone, 0077-7-113 (toll free)
From an au mobile phone,
113
without area code (toll free)
Business hours : 24 hours live support
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/From an au mobile phone,
0120-925-919 (toll free)
Business hours 9:00 – 20:00 (7 days a week)
Online Reception Desk (24 hours a day over the Internet)
* Reception only from PC or smartphone
https://cs.kddi.com/support/n_login.html
･The App for the Internet acceptance, if "damage", "wet",
"theft" and "loss" are eligible. In the case of spontaneous
failure (not the cause damage, such as water wet, but does
not power on, the screen does not function or other), it will
be accepted by phone for interview is required.
･To apply for the Internet, you need the e-mail address.
■au after-sales service information
Replacement mobile phone delivery service
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
(Out of service
area) appears
Is the product out of the service area
or in an area where the signal is weak?
Is the built-in antenna covered with
hand?
Is au Nano IC Card 04 inserted?
Cannot charge the
battery (Notification
LED does not light,
the battery icon
does not change
into charging one)
Is the specified charging equipment
(sold separately) attached properly?
Cannot operate key/
touch panel
Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on
again.
Cannot operate touch
panel as intended
Are you operating with a fingernail or
foreign object on the operating screen?
Charging is not
complete
Is the temperature of the product
raised or very low?
A message such as
"charge the battery"
appears
The battery is almost dead.
Symptom What you should check
Battery usage time
is short
Is the battery fully charged?
Charge until Notification LED turns
green.
Is the internal battery end-of-life?
Is the product used for a long period
at places where (Out of service
area) appears?
The screen
backlight turns off
in a short while
Is set "Sleep" period too short?
The display is dark Is "Brightness level" set to dark?
Is the proximity/light sensor blocked
or covered by sticker?
Screen response is
slow when you tap
on the screen/press
the keys
When a large amount of data is saved
in the product or transferring large-
size data between the product and
microSD memory card, the screen
response may be delayed.
Cannot recognize a
microSD memory
card
Is the microSD memory card inserted
properly?
Is the microSD memory card unmounted?
Symptom What you should check
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
Spontaneous failure 1st year
Free of charge
Spontaneous failure 2nd
year or later See table of "Replacement
mobile phone delivery service
(Member) Customer charge"
Partially damage, water
soak, irreparable damage,
theft or loss
Spontaneous failure 1st year
No recompense
Spontaneous failure 2nd
year or later
Partially damage, water
soak, irreparable damage,
theft or loss
Holding over and repair
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
* Charge amounts are all tax excluded
Replacement mobile phone delivery service (Member)
Customer charge
Conditions: Basic charge
Conditions: WEB割引 (Discount for web application)*2 and 代
用機なし割引 (Discount for nonuse of substitute)*3 applied
Conditions: Only 代用機なし割引 (Discount for nonuse of
substitute)*3 applied
* Charge amounts are all tax-excluded.
*1 This discount applies to customers who have used au for 3
years (25 months) or more, and all the lines within that
customer's Family Discount. For customers using a data
communication device or tablet, this discount applies to
customers who are subscribed to a set discount (WIN Single
Set Discount or Smartphone Set Discount) and have been
under the contract of the line eligible for the set discount for 3
years or more.
*2 WEB割引 (Discount for web application): 500 yen reduction
from the customer charge is applied for application of
“Replacement mobile phone delivery service” via au
homepage.
A substitute mobile phone is not rent for “WEB割引 (Discount for
web application)”, instead, “代用機なし割引 (Discount for
nonuse of substitute)” is also applied together.
*3 代用機なし割引 (Discount for nonuse of substitute): 500 yen
reduction from the customer charge is applied if you do not use
a substitute mobile phone when using “Replacement mobile
phone delivery service”.
For details, refer to au homepage.
❖Information
Replacement mobile phone delivery service
･
When you have trouble with your au mobile phone,
replacement mobile phone (same model, same color
*1
) is
delivered by calling to. Return your damaged mobile phone
within 14 days after the replacement mobile phone is
delivered.
*1 If the same model in the same color is difficult to provide, a
replacement mobile phone of a model and a color that are
specified by KDDI is provided.
･Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st
and if you use, it will be the 2nd.
* For details, refer to au homepage.
･In the event of theft or loss, an au IC card has to be reissued
when using this service. In such a case, the au IC card
reissue fee of 1,900 yen is separately required.
Holding over and repair
･Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
･You cannot receive a refund for the replacement of the outer
casing due to stains, scratches, paint removal, etc. on the
outer casing.
SIM unlock
The product supports SIM unlock. By unlocking SIM lock, you
can use non-au SIM cards.
･The SIM unlock service is provided at the au homepage and
au shops.
･
Some services, functions, etc. may be unavailable when using
non-au SIM card. The Company is not liable for any operations.
･For settings after SIM unlock, operate from the Home screen,
[][Settings][About phone][Status][SIM status]
[SIM card status].
･For details, refer to the au homepage.
https://cs.kddi.com/support/simcard/
Main specifications
*1 Varies by obstruction between communication devices or radio
wave reception status.
*2 It is a specification according to purpose of use of Bluetooth®
device and is defined by Bluetooth® standard.
*3 Some contacts data may not be displayed correctly on the other
party's device.
*4 Only supported to a part of car navigation systems. For use,
refer to the au homepage.
❖Information
･The continuous call time, continuous stand-by time, 
continuous Full Seg watching time, continuous 1Seg
viewing time and continuous tethering time may drop to less
than half depending on the battery charging status, usage
environment such as temperature, reception condition at the
location where the product is used, and the function
settings.
Spontaneous failure 1st year
Free of charge
Spontaneous failure 2nd
year or later
Free of charge (three-year
warranty)
Partially damage Customer charge
Upper limit: 5,000 yen
Water soak, irreparable
damage
Customer charge
10,000 yen
Theft, loss No recompense
Spontaneous failure 1st year
Free of charge
Spontaneous failure 2nd
year or later
Actual costPartially damage
Water soak, irreparable
damage
Theft, loss No recompense
(model change)
1st time
5,000 yen/
Longtime user benefit*1 3,000 yen
2nd time 8,000 yen/
Longtime user benefit*1 6,000 yen
1st time
4,000 yen/
Longtime user benefit*1 2,000 yen
2nd time 7,000 yen/
Longtime user benefit*1 5,000 yen
1st time
4,500 yen/
Longtime user benefit*1 2,500 yen
2nd time 7,500 yen/
Longtime user benefit*1 5,500 yen
Display Approx. 5.0 inches
TRILUMINOS® Display for
mobile Approx. 16.77
million colors
1,080 x 1,920 dots
Weight Approx. 165 g
Dimension (W x H x T) Approx. 71 mm x 144 mm x
8.6 mm
Internal memory ROM: Approx. 32GB
RAM: Approx. 3GB
Image pickup device (type) Camera: Backside-
illumination layered CMOS
Front camera: Backside-
illumination layered CMOS
Camera pixels Camera: Effective pixels
Approx. 23 million pixels
Front camera: Effective
pixels Approx. 13.2 million
pixels
Continuous
call time
In Japan Approx. 1,330 min.
Overseas (GSM) Approx. 630 min.
Continuous
stand-by
time
In Japan Approx. 490 hours
Overseas (GSM) Approx. 520 hours
Charging time Using Common AC Adapter
05 (sold separately):
Approx. 150 min.
Continuous Full Seg
watching time
Approx. 7 hours 10 min.
Continuous 1Seg viewing
time
Approx. 8 hours 40 min.
Continuous tethering time Approx. 440 min.
Wi-Fi® tethering maximum
connection number
10
Bluetooth®Communication
type
Compliant with Bluetooth®
standard Ver.4.2
Output Compliant with Bluetooth®
standard Power Class 1
Communication
coverage
distance*1
Within 10 m with good
visibility
Supported
Bluetooth®
profile*2
HSP, HFP, PBAP*3, A2DP,
AV R C P, S P P, O P P, H I D ,
PAN, HOGP, MAP, DUN*4,
GATT
Radio frequency
band
2.4 GHz band (2,400 MHz -
2,483.5 MHz)
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