Sony 22041R GSM/WCDMA/LTE Phone with BT, DTS/UNII a/b/g/n/ac & NFC User Manual PY7 22041R

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Document ID	3126222
Application ID	dcyFDb5//c+vyqh3MYbqUA==
Document Description	PY7-22041R_user manual
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Document Type	User Manual
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Date Submitted	2016-09-07 00:00:00
Date Available	2017-03-07 00:00:00
Creation Date	2017-12-14 02:07:25
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Document Title	PY7-22041R_user manual
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Preface
™
Thank you for buying "Xperia XZ" (simply called the "product"
from here on).
Before using the product, read "Basic Manual" (this manual)
to ensure safe use and handling.
Packaged items
･ Xperia™ XZ
(including warranty)
･ Sony Mobile TV antenna cable 02
（02SOHSA）
･ 取扱説明書 (Instruction Manual)
(Japanese)
･ Xperia™ XZのご利用にあたって
の注意事項 (Cautions on using
Xperia™ XZ) (Japanese)
･ 設定ガイド (Setting Guide)
(Japanese)
Basic Manual
The following items are not included in the package.
･ Desktop holder
･ microSD memory card
･ microUSB cable
･ AC adapter
･ Earphones
Regarding notations used in this document
■ Basic Manual (this manual)
･ In this manual, screens and operations for the product with
au Nano IC Card 04 attached are described.
･ In this manual, keys (key icons) are represented by
simplified illustrations such as b, h, n, O,
k.
･ Operations of tapping menu items/icons/buttons on the
screen etc. are indicated as [(name of the item etc.)].
･ Screen illustrations shown in this manual may look different
from the actual screens. In some cases, minor details or a
part of a screen may be omitted.
･ In this manual, "microSD™ memory card", "microSDHC™
memory card" and "microSDXC™ memory card" are
abbreviated as "microSD memory card" or "microSD".
･ All of the indicated amounts exclude tax unless otherwise
specified.
･ "The Company" as appears in the manual refers to the
following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR
TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
Handles only basic operations for main features.
For detailed descriptions on various functions, refer to the
"Basic Manual" (Japanese) app installed on the product or "取
扱説明書（詳細版）(Full Instruction Manual)" (Japanese)
available on the au homepage.
http://www.au.kddi.com/support/mobile/guide/manual/
･ Company names and product names referred to in this
manual are trademarks or registered trademarks of
respective companies. The TM, ® marks may be omitted in
this manual.
■ "Basic Manual" (Japanese) app
The product allows you to use the "Basic Manual" (Japanese)
app on the product to confirm detailed operational
procedures.
Certain functions can be directly activated from the app
screens on which their operations are described.
From the Home screen, [ ][お客さまサポート
(Customer support)][Basic Manual] (Japanese)
･ When you activate for the first time, follow the onscreen
instructions to download and install app.
■ For Those Requiring an English Instruction Manual
❖Information
･ Purchase a specified charger (sold separately).
･ The battery is built into the product.
･ Illustrations used in this manual are just images for explanations.
They may be different from actual ones.
You can download the English version of the instruction
manual from the au homepage (available in approximately
one month after the product is released).
Download URL:
http://www.au.kddi.com/english/support/manual/
■ Attaching the au Nano IC Card 04
Press the tray all the way and check there is no gap
between the main unit and the cover
Pull out the cover of microSD memory card/au Nano IC
Card 04 slot while hooking the groove with your fingernail
■ Removing au Nano IC Card 04
Pull out the tray straight from the product to remove
Set au Nano IC Card 04 into the tray with IC (metal) part
facing up
Pay attention to the orientation of notch.
Set au Nano IC Card 04 into the tray not to come off.
Insert the tray with the card into the main unit and then
press it straight
Pay attention to the direction of inserting tray.
Put your fingernail into the groove to pull out the cover
of microSD memory card/au Nano IC Card 04 slot
■ Attaching microSD memory card
Pull out the tray from the main unit to remove
Remove au Nano IC Card 04 out of the tray, insert the
tray into the main unit and then press it straight
Pay attention to the direction of pushing the tray.
Pull out the cover of microSD memory card/au Nano IC
Card 04 slot while hooking the groove with your fingernail
Pull out the tray from the main unit to remove
Set microSD memory card into the tray with the
terminal facing up
Set a microSD memory card into the tray not to come off.
Insert the tray with the cards into the main unit and
press it straight
Pay attention to the direction of inserting the tray.
Before attaching/removing the microSD memory card, make
sure to turn off the product.
Press the tray all the way and check there is no gap
between the main unit and the cover
❖Information
･ Insert a microSD memory card in the appropriate direction.
Inserting a microSD memory card forcefully into the slot
Setting Screen lock
Press and hold O and the upper part of the volume
key at the same time for approximately eight seconds,
and release your fingers after the product vibrates three
times consecutively
When the screen lock is set, the backlight turns off to avoid
the keys and touch panel from false operations.
When the specified time elapses, the product's screen
backlight turns off automatically and screen lock is activated.
While the screen is displayed, O
■ Unlocking screen
The lock screen appears when turning the power on or the
screen backlight on by pressing O.
On the lock screen, swipe (flick) the screen up or left
❖Information
･ On the lock screen, swipe (flick) " " or " " to activate
"Voice Seach" app or "Camera" app, respectively.
When "ようこそ (Welcome)" appears after the product is
powered on, tap “日本語 (Japanese)” and select “English
(United States)” then follow the onscreen instructions to set
functions and services. For details, refer to "Setting Guide".
❖Information
･ To change the language later, from the Home screen, [ ]
[設定 (Settings)][言語と入力 (Language & input)]
[地域／言語 (Language)]. To make settings for au service
etc., from the Home screen, [ ][Settings]
[au Settings Menu][au Easy Setting].
Back
Return to the previous screen. Close a dialog
box, menu, or the Notifications panel.
Home
Display the Home screen.
Long-touch to activate "Google" app.
History
Display recently used apps on a list and
activate or end them from the list.
Pull out the tray from the main unit to remove
The display of the product is a touch panel operated by
touching it with your finger.
Press the tray all the way and check there is no gap
between the main unit and the cover
■ Tap/Double-tap
Tap: Gently touch a screen and then immediately release your
finger. Double tap: Touch the same position twice.
While your finger is gently touching the screen, trace it to the
desired direction to move over.
■ Swipe (flick)
■ Pinch
■ Drag
Flick (swipe)
Pinch
When accessing the functions or information for the first time,
an access permission request appears.
If it appears, confirm the content and tap "DENY" or "ALLOW".
･ For some apps/functions, description for permission may
appear. Or several confirmation screens or different
permissions may appear. Confirm each content and follow
the onscreen instructions.
･ If you denied the permission, the app/function may not be
activated or use of the function may be restricted.
･ In this manual, descriptions for such access permissions
may be omitted.
Touch the screen with two fingers and widen (pinch-out) or
narrow (pinch-in) the fingers' distance.
･ It may take longer to complete for charging with a PC or
while using the camera function.
■ Charging with the AC Adapter
Charging with Common AC Adapter 05 (sold separately) is
explained.
Insert the microUSB plug of Common AC Adapter 05 (sold
separately), with the engraved side (▲) facing up, straight
into the microUSB connection terminal of the product
Insert the power plug of Common AC Adapter 05 (sold
separately) into an outlet
The start sound for charging sounds and Notification LED
lights on the product.
When charging is complete, remove the microUSB plug of
Common AC Adapter 05 (sold separately) from the product
Remove the power plug of Common AC Adapter 05
(sold separately) from the outlet
Open the au Nano IC Card 04 slot cover, and insert a
fingernail into the hook at the edge of the label tray,
then pull it out straight.
TYPE: PM-0984-BV
FCC ID: PY7-22041R
*1 Do not jab with a sharp object such as a needle. Doing so may
cause a fault.
*2
mark sticker is attached at the time of purchase. Remove the
sticker when you use a commercially available protective film.
*3 The antenna is built in. Covering around the antenna by the
hand may affect the quality of call/communication.
*4 Back cover is not removable. Removing so forcibly might cause
damage or a fault. Also, battery is built into the main unit and
not removable by customers.
*5 A sticker with CE mark, FCC ID, IMEI information, etc. printed is
attached. Do not remove the sticker or nameplate.
au Nano IC Card 04
Your phone number etc. is recorded in the au Nano IC Card 04.
The product is compatible with au
au Nano IC Card 04
Nano IC Card 04.
IC (metal) part
Front
Back
Attaching/removing the au Nano IC Card 04
You can charge from cigarette lighter socket in a car by using
Common DC Adapter 03 (sold separately). For details, refer to
instruction manual of Common DC Adapter 03 (sold
separately).
■ Charging with a PC
The followings describe charging procedure by connecting
the product to chargeable USB port on a PC using microUSB
cable 01 (sold separately).
Insert the microUSB plug of microUSB cable 01 (sold
separately), with the engraved side (▲) facing up,
straight into the microUSB connection terminal of the
product
Insert the USB plug of microUSB cable 01 (sold
separately) into the USB port of a PC
The start sound for charging sounds and Notification LED
lights on the product.
When a screen for driver installation appears on the PC,
wait for a while until the installation is complete.
When a confirmation screen for software installation
appears on the product, tap "SKIP" or "INSTALL".
When "Use USB for" screen appears on the product, tap
"CANCEL".
When charging is complete, remove the microUSB plug
of microUSB cable 01 (sold separately) from the
product and close the microUSB connection terminal
cover firmly
Remove the USB plug of microUSB cable 01 (sold
separately) from the USB port of the PC
Widgets
Wallpapers
Long-touch an area of the Home screen where no icons
are displayed
Add widgets, shortcuts of
bookmarks etc.
Album
Select an image from albums
to set as a wallpaper.
･ To set image range, adjust
cropping area by dragging,
etc.
Live
Select a content from albums
Wallpapers to set as a wallpaper.
Photos
Select an image from photos
to set as a wallpaper.
･ If nothing is displayed, tap
b and then tap "Photos"
again. When a screen related
to access permission
appears, follow the onscreen
instructions.
(Xperia™'s Select an image to set as a
Wallpaper) wallpaper.
･ Images displayed to the
right of "Photos"/"Live
Wallpapers" are "Xperia™'s
Wallpaper".
Adding to Home screen/Editing Home screen
You can change wallpaper or theme of the Home screen or
add shortcuts of bookmarks etc., widgets on the Home
screen.
Turning on (Initial settings)
Turning the power on
O (over 1 sec)
The product vibrates and after a while the lock screen
appears.
When "ようこそ (Welcome)" appears after the product is
powered on, follow the onscreen instructions to set the
initial settings.
Swipe (flick) the screen up or left
■ Turning the power off
O (over 1 sec)
[Power off]
❖Information
･ Press O (over 1 sec) u Long-touch "Power off" u [OK]
to restart the product in safe mode (a function that enables
to start the product in a status equivalent to the status at the
time of purchase).
Home screen consists of multiple screens. Tap h to return
to the Home screen any time.
a Google Search
b Widgets
c Shortcuts (Apps)
d Home screen position
Indicates which screen of the
several Home screens you are
in.
Slide or flick left or right to
move to the adjacent screen. c
e Wallpapers
f Folders (Google, 基本機能
(Basic functions))
g Apps key
If a confirmation screen related to data collection for the
purpose of providing the app recommendations appears
when it is tapped, tap "I AGREE" or "NOT NOW".
■ Charging with the DC Adapter
Before attaching/removing the microSD memory card, make
sure to turn off the product.
Home screen
Keep touching an item or icon, trace it to the desired direction
to move.
CE mark and FCC ID
Setting app permission
Operate the screen by quickly moving (flicking) your finger
up/down or left/right.
❖Information
･ When the charging starts with the product powered on, the start
sound for charging sounds and Notification LED lights according
to the battery level. To check the battery level, see the status bar
in the top of the Home screen. Alternatively, from the Home
screen, [ ][Settings][About phone][Status] and see
"Battery level".
･ When you start charging with the product powered off, the
power turns on even though operation is not available. Follow
the instructions of each airline or medical facility for the use of
mobile phones on their premises.
opq
Charging
Slide
■ Slide
The followings are the main functions of b, h, n
keys located at the bottom of the screen.
a Headset connection
terminal
b Second microphone*1:
cde f g
Reduces noise to make
easy to listen
c Notification LED
d NFC/Osaifu-Keitai
position for holding over*2
e Front camera
f Earpiece/Speaker
g Proximity/Light sensor:
Switches touch panel on
and off to prevent from
erroneous operation
during a call/Auto-control
for display brightness
h Display (Touch panel)
i Speaker
j k
j Microphone
k USB Type-C connection
terminal
l OPower key/Screen lock key/Fingerprint sensor
m Volume key/Zoom key
n kCamera key
o Camera lens
Remove the microSD memory card out of the tray,
insert the tray into the main unit and then press it
straight
Pay attention to the direction of inserting the tray.
Using the touch panel
Keep touching an item with your finger.
Key icons
Pull out the cover of microSD memory card/au Nano IC
Card 04 slot cover while hooking the groove with your
finger
■ Long-touch
Basic Operation
Initial settings
Names and functions of parts
When you purchase your product, the internal battery is not
fully charged. Charge the battery before use.
Attaching/Removing microSD memory card
■ Force-quitting
■ Removing microSD memory card
Press the tray all the way and check there is no gap
between the main unit and the cover
❖Information
･ Note the following points, otherwise handling the au Nano IC
Card 04 may cause malfunction or damage.
･ Do not touch the IC (metal) part of the au Nano IC Card 04.
･ Insert in the correct direction.
･ Do not use force to attach or remove.
･ Do not lose the au Nano IC Card 04 after it has been
removed.
･ Do not insert au Nano IC Card 04 with conversion adapter
attached. Doing so may cause a fault.
Getting Ready
could result in failure to remove the microSD memory card
or damage.
･ Do not touch the terminal of the microSD memory card.
p RGBC-IR sensor
q Flash/Photo light
r GPS/Built-in antenna*3
s Laser AF sensor
t Wi-Fi®/Bluetooth®
antenna part*3
u au Nano IC Card 04
v Back cover*4
w Nameplate*5
x Wi-Fi® antenna*3
y Built-in antenna*3
z microSD memory
card/au Nano IC Card
04 slot
PN:1304-9127 N
Before your start using the product, make sure that you have
all the following packaged with the product.
About Operating Instructions
Themes
Set the wallpapers etc. for the
Home screen or the lock
screen.
Settings
Set size of icons on the Home
screen, switching screens,
etc.
■ Adding a folder
From the Home screen, long-touch an icon
Drag the icon onto another icon
■ Deleting shortcuts/widgets/folders
From the Home screen, long-touch an icon or a folder
you want to delete
Drag the icon or the folder to "Remove from Home
screen" displayed at the top of the screen
To delete a folder, then tap "DELETE". It also deletes
shortcuts etc. in the folder.
❖Information
･ Long-touch a shortcut, widget, or folder icon to move.
Using the Apps screen
You can call up functions from the Apps screen. App icons
installed to the product are also displayed.
･ You may incur communication charges depending on the
function.
■ Starting an app
From the Home screen, [ ]
Slide or flick left or right to switch the Apps screen.
Tap an app to use
Some apps are stored in a folder.
■ Main apps
■ Examples of notification icon
Phone, Contacts
E-mail, SMS
Chrome
Settings
Calendar
■ Notification panel
If any notification icons are displayed, slide down the status
bar to open the Notification panel. You can check details of
notification icons or start corresponding apps.
Play Store
New Gmail message
Camera, Album
New PC mail message
Maps
New E-mail (@ezweb.ne.jp) message
Google, Voice Search
New SMS/Receiving notification service message,
New Receiving notification
Basic Manual
Talking*1/Calling*1
■ Downloading apps
You can download and install apps or games, etc. by using Google
Play.
･ To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
■ Deleting (uninstalling) apps
Before deleting installed apps, back up contents related to
the app that you want to save including data saved in the app.
･ Some apps may not be deleted.
Knowing the status of the product
Missed call
USB device connected
Wi-Fi® open network available
*1 Appears when switched to another screen such as the Home screen.
■ Main status icons
4G (LTE/WiMAX 2+) data communication status
(Available, data transferring or downloading)
The status bar is located at the top of the product screen. On the
left of the status bar, notification icons appear to inform missed
calls, new mails, operations in progress, etc., and on the right,
status icons appear to indicate the status of the product.
Silent mode (Mute) is set
Wi-Fi® connected, Wi-Fi® communicating
Battery usage time
is short
Is the product used for a long period
at places where
(Out of service
area) appears?
Is the temperature of the product
raised or very low?
Charging is not
complete
Flashing
red
The remaining battery level is 14% or lower.
Flashing
white
Indicates missed call, new Gmail message, new
SMS message.*1
You can update the product to the most recent software for
optimal performance and to get the latest enhancements.
･ You are charged for data communications when connecting to
the Internet from the product by using packet communication.
･ You are recommended to back up your data before
updating software.
･ For details, visit http://www.sonymobile.co.jp/support/ or
refer to the "Basic Manual" (Japanese) app or
"取扱説明書（詳細版）(Full instruction manual)" (Japanese)
available on au homepage.
From the Home screen, [ ][Settings][About
phone][Software update]
[ ][Refresh]
After that, follow the onscreen instructions.
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
Free of charge (three-year
year or later
warranty)
Customer charge
Partially damage
Upper limit: 5,000 yen
Water soak, irreparable
Customer charge
damage
10,000 yen
Theft, loss
No recompense
157 without area code
P R E S S I N G Z E R O W I L L C O N N E C T YO U T O A N O P E R AT O R
A F T E R C A L L I N G 15 7 O N YO U R a u C E L L P H O N E .
For loss or theft (toll free)
Business hours : 24 hours live support
From fixed-line phones: From au mobile phones:
113 without area code
Conditions: Only 代用機なし割引 (Discount for nonuse of
substitute)*3 applied
1st time
2nd time
Keitai Guarantee Service Center
For loss, theft, damage (toll free)
Business hours 9:00−20:00 (7 days a week)
From fixed-line phones/au mobile phones,
0120-925-919
Mobile phone and PHS operators collect and recycle unused
telephones, batteries and battery chargers at stores bearing the
logo regardless of brand and manufacturer to protect the environment
and reuse valuable resources.
濡れた状態での充電は、
異常な発熱・焼損などの原因となり
大変危険です。
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
year or later
Partially damage
Actual cost
Water soak, irreparable
damage
No recompense
Theft, loss
(model change)
* Charge amounts are all tax excluded
Replacement mobile phone delivery service (Member)
Customer charge
Conditions: Basic charge
1st time
2nd time
May 2016, 1st Edition
1303-0467.1
5,000 yen/
Longtime user benefit*1 3,000 yen
8,000 yen/
Longtime user benefit*1 6,000 yen
[About phone][Status][SIM status]
The phone number of the product is shown under "My
phone number".
❖Information
･ Alternatively, from the Home screen, [
[Myself] to check your phone number.
][Contacts]
■ Setting the silent mode (Vibrate)
[ ]
The icon for the volume adjusting bar changes to
(white).
When airplane mode is set, all wireless functions (phone,
packet communication, Wi-Fi® function, Bluetooth® function,
NFC Reader/Writer, P2P function) are turned off.
4,500 yen/
Longtime user benefit*1 2,500 yen
7,500 yen/
Longtime user benefit*1 5,500 yen
* Charge amounts are all tax-excluded.
*1 This discount applies to customers who have used au for 3
years (25 months) or more, and all the lines within that
customer's Family Discount. For customers using a data
communication device or tablet, this discount applies to
customers who are subscribed to a set discount (WIN Single
Set Discount or Smartphone Set Discount) and have been
under the contract of the line eligible for the set discount for 3
years or more.
*2 WEB割引 (Discount for web application): 500 yen reduction
from the customer charge is applied for application of
“Replacement mobile phone delivery service” via au
homepage.
A substitute mobile phone is not rent for “WEB割引 (Discount for
web application)”, instead, “代用機なし割引 (Discount for
nonuse of substitute)” is also applied together.
From the Home screen, [
] u[Settings]
] of "Airplane mode"
Use software keyboard to enter characters.
To display the software keyboard, tap a character input box
on the character entry screen for adding contacts, creating a
message, etc.
■ Setting the silent mode (Mute)
■ Setting Airplane mode
Entering characters
Press the upper or lower part of the volume key
Press the upper or lower part of the volume key
■ Switching software keyboards
[ ]Press the lower part of the volume key
The icon on the volume adjusting bar turns to
(gray).
With "International keyboard", you can use QWERTY keyboard
to enter characters, Numeric keypad to enter numbers and
symbols, and Symbol keypad for more symbols.
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Outside the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
❖Information
･ Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
･ Recycled parts that meet the Company's quality standards
are sometimes used for repair.
･ Collected au mobile phones by Replacement mobile phone
delivery service which you used before are recycled to
mobile phones for replacement after repairs. Also replaced
parts by au after-sales service are collected and recycled
by KDDI. They are not returned to customers.
･ The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including
by rooting etc.), reverse engineering, decompiling), or
repaired by an unauthorized repair office is not covered by
the warranty and repair may be refused.
The Company retains performance parts for repair of the
Xperia™ XZ main unit and its peripherals for four years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
■ Warranty card
At the store of purchase, thoroughly check and read the name
of the retailer, date of purchase and other necessary details
filled in on the warranty card, and be sure to keep it in a safe
place.
■ Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly fee:
380 yen tax excluded) is available for using your au mobile
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Keitai Guarantee Service Center.
❖Information
･ You can apply for membership only at the time of
purchasing your au mobile phone.
･ Once you cancel the membership, you cannot reapply for it
until you purchase an au mobile phone next time.
･ Note that when changing the model or purchasing an extra
mobile phone, this service only covers the most recently
purchased au mobile phone.
*3 代用機なし割引 (Discount for nonuse of substitute): 500 yen
reduction from the customer charge is applied if you do not use
a substitute mobile phone when using “Replacement mobile
phone delivery service”.
For details, refer to au homepage.
❖Information
Replacement mobile phone delivery service
･ When you have trouble with your au mobile phone,
replacement mobile phone (same model, same color*1) is
delivered by calling to. Return your damaged mobile phone
within 14 days after the replacement mobile phone is
delivered.
*1 If the same model in the same color is difficult to provide, a
replacement mobile phone of a model and a color that are
specified by KDDI is provided.
･ Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st
and if you use, it will be the 2nd.
❖Information
･ Tap "
" at the bottom of the screen to hide the software
keyboard.
･ Tap "
" to delete the character before the cursor.
･ Switch between lower-case "
", upper-case "
" and
caps "
" on QWERTY keyboard.
･ When using QWERTY keyboard, touch and hold a character
to select a character variant.
❖Information
･ For the latest information on accessories, visit the au homepage
(http://www.au.kddi.com/) or contact the Customer Service
Center.
･ Accessories described above can be purchased from the
au Online Shop. Some accessories may not be purchased
due to the availability.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning, check
the following:
Support
Symptom
Introduction of related accessories
For details, refer to the instruction manual for each device.
･ Sony Mobile TV antenna cable 02 (02SOHSA)
･ Sony Mobile Desktop Holder 01 (01SOPUA) (sold
separately)
･ Common AC Adapter 05 (0501PWA) (sold separately)
･ Common DC Adapter 03 (0301PEA) (sold separately)
･ microUSB cable 01 (0301HVA) (sold separately)
･ microUSB cable 01 Navy (0301HBA) (sold separately)
･ microUSB cable 01 Green (0301HGA) (sold separately)
･ microUSB cable 01 Pink (0301HPA) (sold separately)
･ microUSB cable 01 Blue (0301HLA) (sold separately)
･ au Carrying Case G Black (0106FCA) (sold separately)
What you should check
Power is not turned Is the internal battery charged?
on even though
Is O pressed for over 1 second?
O is pressed
The power goes off Is the internal battery charged?
The power turns off Is the internal battery charged?
while activation
screen is displayed
The screen freezes Shut down forcibly by pressing and
and the power
holding O and the upper part of the
cannot be turned off volume key at the same time for
approximately eight seconds, and
releasing your finger after it vibrates
three times consecutively.
･ When an au mobile phone is handed over to you or
someone else, the Keitai Guarantee Service Plus LTE
membership is also handed over to the successor of the
mobile phone.
･ When you get a new au mobile phone by changing the model
or purchasing an extra mobile phone, the "Keitai Guarantee
Service Plus"/"Keitai Guarantee Service Plus LTE"
membership for the old au mobile phone is automatically
canceled.
･ Service contents are subject to change without notice.
■ au Nano IC Card 04
The au Nano IC Card 04 is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When a
malfunction is suspected, or in case of theft or loss, contact
an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales service,
contact the following service contact.
Customer Service Center (for service canceling procedure
in case of loss or theft)
From a land-line phone,
0077-7-113 (toll free)
From an au mobile phone, 113 without area code (toll free)
Business hours : 24 hours live support
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/From an au mobile phone,
0120-925-919 (toll free)
Business hours 9:00 – 20:00 (7 days a week)
SIM unlock
Main specifications
Display
Weight
Dimension (W x H x T)
Internal memory
Image pickup device (type)
Camera: Effective pixels
Approx. 23 million pixels
Front camera: Effective
pixels Approx. 13.2 million
pixels
Continuous In Japan
Approx. 1,330 min.
call time
Overseas (GSM) Approx. 630 min.
Approx. 490 hours
Continuous In Japan
stand-by
Overseas (GSM) Approx. 520 hours
time
Charging time
Using Common AC Adapter
05 (sold separately):
Approx. 150 min.
Continuous Full Seg
Approx. 7 hours 10 min.
watching time
Continuous 1Seg viewing
Approx. 8 hours 40 min.
time
Continuous tethering time
Approx. 440 min.
Wi-Fi® tethering maximum
10
connection number
Camera pixels
The product supports SIM unlock. By unlocking SIM lock, you
can use non-au SIM cards.
･ The SIM unlock service is provided at the au homepage and
au shops.
･ Some services, functions, etc. may be unavailable when using
non-au SIM card. The Company is not liable for any operations.
･ For settings after SIM unlock, operate from the Home screen,
[ ][Settings][About phone][Status][SIM status]
[SIM card status].
･ For details, refer to the au homepage.
https://cs.kddi.com/support/simcard/
* For details, refer to au homepage.
･ In the event of theft or loss, an au IC card has to be reissued
when using this service. In such a case, the au IC card
reissue fee of 1,900 yen is separately required.
Holding over and repair
･ Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
･ You cannot receive a refund for the replacement of the outer
casing due to stains, scratches, paint removal, etc. on the
outer casing.
Tap [ ] to display Numeric keypad
For Symbol keypad, tap "
" on the Numeric keypad.
■ Performance parts for repair
■ When asking for repair
Tap a character input box
QWERTY keyboard appears.
Conditions: WEB割引 (Discount for web application)*2 and 代
用機なし割引 (Discount for nonuse of substitute)*3 applied
1st time
4,000 yen/
Longtime user benefit*1 2,000 yen
2nd time
7,000 yen/
Longtime user benefit*1 5,000 yen
Non-Keitai Guarantee Service Plus LTE members
In case above numbers are not available (toll free)
0120-977-033 (except Okinawa)
0120-977-699 (Okinawa)
][Settings]
After-sales service
For more details, visit au Customer Support site of au homepage.
http://www.au.kddi.com/support/mobile/trouble/repair
Business hours 9:00−20:00 (7 days a week)
From fixed-line phones: From au mobile phones:
From the Home screen, [
Update files can be downloaded from the Internet web site
into the product directly.
･ Note that when Wi-Fi® communication becomes unstable,
packet communication takes the place automatically, which
may apply communication fees.
When a large amount of data is saved
in the product or transferring largesize data between the product and
microSD memory card, the screen
response may be delayed.
❖Information
･ By tapping " " on the volume adjusting bar, you can adjust
volume of
(Media sound) or
(Alarm). However,
setting of alarm volume in "Clock" app takes precedence.
･ When the "silent mode" is set, sounds for shutter, shooting
start/end sound when shooting videos, alarm, playback of
video, or music, etc. are not muted.
･ Raising the volume by pressing the upper part of the volume
key in the silent mode, or adjusting volume of "Ring volume"
of "Sound & notification" in the silent mode (Vibrate) cancels
the silent mode.
Is the proximity/light sensor blocked
or covered by sticker?
Screen response is
slow when you tap
on the screen/press
the keys
■ Checking own phone number
*1 Notification LED flashes while backlight is turned off.
■ Downloading and updating software
Holding over and repair
Keitai Guarantee Service Plus LTE members
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
The battery is charging when the remaining
battery level is 90% or higher.
Is "Brightness level" set to dark?
For inquiries, call: Customer Service Center
For general information, charges and operation information (toll free)
0077-7-113
Green
The display is dark
0077-7-111
The battery is charging when the remaining
battery level is 15% - 89%.
Is set "Sleep" period too short?
Cannot recognize a Is the microSD memory card inserted
properly?
microSD memory
card
Is the microSD memory card unmounted?
A message such as The battery is almost dead.
"charge the battery"
appears
Orange
The screen
backlight turns off
in a short while
Cannot operate key/ Is the power turned on?
touch panel
Is "Screen lock" set?
Cannot operate touch Are you operating with a fingernail or
panel as intended
foreign object on the operating screen?
Is the battery fully charged?
Charge until Notification LED turns
green.
Is the internal battery end-of-life?
Is au Nano IC Card 04 inserted?
Turn off the power and then turn it on
again.
The battery is charging when the remaining
battery level is 14% or lower.
Updating Software
What you should check
Is the built-in antenna covered with
hand?
Cannot charge the Is the specified charging equipment
battery (Notification (sold separately) attached properly?
LED does not light,
the battery icon
does not change
into charging one)
Red
Symptom
Is the product out of the service area
or in an area where the signal is weak?
Description
Status
Airplane mode is activated
*1 Two types of network, "LTE" and "WiMAX 2+" can be used. "4G"
appears on the screen for both networks.
The company determines which network is less busy
depending on the condition of the line to connect.
(Out of service
area) appears
Notification LED informs charging prompt, battery level while
charging, missed calls, new mails, etc. by turning on or
flashing.
*1
Battery level (100%, Charging)
Silent mode (Vibrate) is set
What you should check
■ Notification LED
Signal level (Level 4, Out of service area)
■ Status bar
Symptom
❖Information
･ To delete a notification, flick the notification left or right.
Some notifications may not be deleted depending on the
content.
･ Alternatively, you can check notifications by swiping
(flicking) down on the lock screen. Or set to hide or keep
showing notifications on the lock screen.
❖Information
･ Flashing of Notification LED several times in red when
pressing O with the power off indicates that the
remaining battery is not sufficient.
･ When you start charging with the product powered off,
Notification LED turns in red. When the status of battery
appears on the display, however, Notification LED lights in
color that indicates the battery level.
Approx. 5.0 inches
TRILUMINOS® Display for
mobile Approx. 16.77
million colors
1,080 x 1,920 dots
Approx. 165 g
Approx. 71 mm x 144 mm x
8.6 mm
ROM: Approx. 32GB
RAM: Approx. 3GB
Camera: Backsideillumination layered CMOS
Front camera: Backsideillumination layered CMOS
Online Reception Desk (24 hours a day over the Internet)
* Reception only from PC or smartphone
https://cs.kddi.com/support/n_login.html
･ The App for the Internet acceptance, if "damage", "wet",
"theft" and "loss" are eligible. In the case of spontaneous
failure (not the cause damage, such as water wet, but does
not power on, the screen does not function or other), it will
be accepted by phone for interview is required.
･ To apply for the Internet, you need the e-mail address.
■ au after-sales service information
Replacement mobile phone delivery service
Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year
Spontaneous failure 2nd
year or later
Partially damage, water
soak, irreparable damage,
theft or loss
Free of charge
See table of "Replacement
mobile phone delivery service
(Member) Customer charge"
Non-Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year
Spontaneous failure 2nd
year or later
No recompense
Partially damage, water
soak, irreparable damage,
theft or loss
Bluetooth® Communication Compliant with Bluetooth®
type
standard Ver.4.2
Output
Compliant with Bluetooth®
standard Power Class 1
Communication Within 10 m with good
visibility
coverage
distance*1
HSP, HFP, PBAP*3, A2DP,
Supported
AVRCP, SPP, OPP, HID,
Bluetooth®
PAN, HOGP, MAP, DUN*4,
profile*2
GATT
Radio frequency 2.4 GHz band (2,400 MHz band
2,483.5 MHz)
*1 Varies by obstruction between communication devices or radio
wave reception status.
*2 It is a specification according to purpose of use of Bluetooth®
device and is defined by Bluetooth® standard.
*3 Some contacts data may not be displayed correctly on the other
party's device.
*4 Only supported to a part of car navigation systems. For use,
refer to the au homepage.
❖Information
･ The continuous call time, continuous stand-by time,
continuous Full Seg watching time, continuous 1Seg
viewing time and continuous tethering time may drop to less
than half depending on the battery charging status, usage
environment such as temperature, reception condition at the
location where the product is used, and the function
settings.

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