Starkey Laboratories 24HALOBTE13 Halo B13 User Manual
Starkey Laboratories Inc Halo B13
User Manual
Made for iPhone® RIC and BTE
(Receiver-In-Canal)
(Behind-The-Ear)
OPERATIONS MANUAL
3
Table of Contents
Overview
RIC 13 Overview 4
BTE 13 Overview 5
Preparation
Batteries 6
Battery Indicators 6
RIC 13 Insertion and Removal 10
BTE 13 Insertion and Removal 11
Operation
On & Off 14
Adjusting Your Hearing System 14
Telephone Use 16
Hearing System Care
Instrument Care 17
Hear Clear 17
Standard Tubing 18
Thin Tubing 18
Service and Repair 20
Troubleshooting Guide 21
Tips for Better Communication
For You 22
For Your Family and Friends 23
Safety Information 24
FDA Information 26
FCC Information 29
Made for iPhone RIC and BTE, and TruLink are compatible with iPhone
5s, iPhone 5c, iPhone 5, iPhone 4s, iPad Air, iPad (4th generation), iPad
mini with Retina display, iPad mini, and iPod touch (5th generation).
4 5
Made for iPhone RIC 13 Overview Made for iPhone BTE 13 Overview
Features, Controls and Identification
Your RIC hearing system controls include:
Features, Controls and Identification
Your BTE hearing system controls include:
1. Hearing Instrument
2. Cable
3. Receiver
4. Microphones
5. Battery Compartment
(on/off control),
Location of serial number
6. Retention Lock
7. Location of manufacturer’s
name and model name
8. Location of left/right side
receiver indicator
9. Instant Fit Earbud
10. Location of left/right
side device indicator
11. Custom Earmold
(optional)
12. RIC Custom
Power Earmold
(optional)
1. Hearing Instrument
2. Earhook
3. Microphones
4. Push Button (memory control)
5. Battery Compartment (on/off control)
6. Location of left/right side indicator,
Location of serial number
7. Location of manufacturer’s name
and model name
8. Standard Earmold with tubing
9. Universal thin tube with
Instant Fit Earbud
10. Universal thin tube with
Custom Eartip
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42
13
6
9
5
7
8
10
10
98
1
4
2
3
6
5
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Serial Number
00-000000
6 7
Preparation Preparation
Batteries
Your hearing system uses a battery as its power source.
This battery size can be identified by the orange (13) color
code on the packaging.
To insert or replace the battery:
1. Use the nail grip on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the tab from the new battery.
4. Line up the battery’s “+” sign (flat side of the battery)
with the “+” on the battery door.
5. Close the battery door.
Battery Indicators
An indicator will sound when the battery voltage is low.
You have approximately 30 minutes* to replace the
battery. An indicator may also sound just before the
battery stops working.
* Actual time between low battery indicator and shut
down will vary depending on environmental noise
levels and battery brand.
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4
5
RIC 13
8 9
Preparation Preparation
3
1 2
4
5
Helpful Hints
•
NEVER FORCE THE BATTERY DOOR SHUT;
this could result
in serious damage; if the door will not close securely,
check that the battery is inserted correctly.
• Do not open the battery door too far or damage is
likely to occur.
• Dispose of used batteries immediately in the proper
waste or recycling container.
• Batteries vary in size and performance. Your hearing care
professional is your best source for lifespan estimates and
verification that you are using the proper size and type.
BTE 13
Warnings
Batteries are dangerous if swallowed. To help prevent
the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can easily
be swallowed
National Button Battery Ingestion Hotline:
202-625-3333
10 11
Preparation Preparation
RIC 13 Insertion and Removal
To insert the earbud or earmold:
1. Hold the cable at the bend in front
of the receiver with your thumb and
forefinger. Gently insert the receiver
into your ear canal (Fig. 1).
2. Wrap the hearing instrument over
the top of your ear, carefully placing
it behind your ear (Fig. 2).
3. Place the retention lock inside the
bowl of your ear (Fig. 3).
To remove the earbud
or earmold:
1. Remove the retention lock from the
bowl of your ear.
2. Remove the hearing instrument
from behind your ear.
3. Grasp the receiver with your thumb
and forefinger. Gently pull out of
your ear canal.
Do not pull with the hearing instrument
case as this may damage the connection.
BTE 13 Insertion and Removal
To insert the Custom Earmold:
1. Hold the Custom Earmold with your
thumb and forefinger on the outer
side near the tubing (Fig. 1).
2. Tilt your hand slightly forward and
gently insert the canal tip of the
Custom Earmold into your ear canal
(Fig. 2).
3. Rotate the Custom Earmold backward
(Fig. 2).
4. Softly press the Custom Earmold into
place with your fingertip (Fig. 3).
5. Carefully place the BTE behind your
ear wrapping the earhook over the
top of your ear.
To remove the Custom Earmold:
Take the instrument from behind your
ear and gently pull the Custom Earmold
outward. Pulling lightly down on the
earlobe may help loosen the Custom
Earmold as it is removed.
Figure 1 Figure 1
Figure 2 Figure 2
Figure 3 Figure 3
12 13
Preparation Preparation
Instant Fit Earbud or
Custom Eartip for BTE 13
To insert the Instant Fit Earbud or
Custom Eartip:
1. Insert the Instant Fit Earbud/ Custom
Eartip into your ear canal (Fig. 1).
2. Gently wrap the BTE over your ear until
it rests securely behind your ear (Fig. 2).
3. Place the lock in the concha bowl of
your ear (Fig. 3).
To remove the Instant Fit Earbud
or Custom Eartip:
1. Remove the lock from the concha
bowl of your ear.
2. Remove the hearing instrument from
behind your ear.
3. Gently grasp the tubing at the
opening of the ear canal and pull
outward.
Figure 1
Figure 2
Figure 3
Helpful Hints
• Minor irritation and inflammation may occur as your ear
becomes accustomed to having an object in it;
if so, please contact your hearing care professional.
• If an actual allergic reaction occurs, alternative earmold
materials are available; contact your
hearing care professional.
• Severe swelling, discharge from the ear, excessive wax or
other unusual conditions warrant immediate consultation
with a physician.
14 15
Operation Operation
On & Off
To turn ON: Insert a battery and completely close the
battery door.
To turn OFF:
Open the battery door until the battery no longer
touches
the battery contacts.
Your instrument has a Power-On delay and may require a few
seconds to power on. You may hear a tone series indicating
that your device is powered on.
Adjusting Your Hearing System
Your Made for iPhone hearing system and TruLink
™
are
compatible with iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s, iPad
Air, iPad (4th generation), iPad mini with Retina display, iPad
mini, and iPod touch (5th generation).
To adjust your hearing system with your iOS Device:
• Ensure that the iOS device is running iOS 7.1 or higher.
•
Download the TruLink Hearing Control app from
the App Store
SM
or use the native iOS on your device (see
Pairing Your Hearing System to the iOS Device section below).
For more detailed information on hearing system functionality with
the app, open the app and touch the i icon. Detailed instructions
are located there.
Pairing Your Hearing Aids to the iOS Device
To adjust your hearing aids with your iOS device, you must ‘pair’
the two together so they can communicate. Please follow the
instructions to ‘pair’ your iOS device and your hearing aids.
1. Locate then tap the
Settings icon
on your iOS device.
2. Within the Settings menu go to
General > Accessibility > Hearing
Aids.
3. While the iOS device searches for
the hearing aids, open and close
the battery door on your hearing
aids (this puts the hearing aids
into ‘pairing’ mode).
4a. If your name does not appear in
the “Devices List” within
5-7 seconds, tap
Accessibility
in
the upper left corner, then tap
Hearing Aids
.
4b. You will see your first name and
hearing aid (e.g. “Matt Hearing
Aids” or “Matthew H/As”
depending on the length of the
first name) when the iOS device
first discovers the hearing aids.
5. Tap on the
Hearing Aid Name
to
connect the hearing aids to the
iOS device.
6.
You will see two pairing requests (one
for each hearing aid). Select Pair for
each request. These requests may be
several seconds apart.
7. Pairing is complete.
IMPORTANT: Before completing the following steps, ensure Bluetooth® is
enabled on your iOS device. Within the Settings menu, go to Bluetooth
and toggle to On.
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Hearing System CareOperation
You are now ready to use your iOS device to adjust your
hearing aids. You can adjust either with the native iOS
controls or with the TruLink app.
To access the native iOS hearing aid controls, triple-click the
Home button
on your iOS device. From this screen you can
adjust the volume, select memory or use your iOS device as
a remote microphone.
Select
Start Live Listen
to stream the iOS device microphone
input directly into your hearing aids. Point the iOS device
microphone toward the audio source. To minimize
background noise and provide the best signal, place the iOS
device as close to the source as possible.
Right Volume/Left Volume
allows you to increase and decrease
volume on each hearing aid individually.
R+L Volume
allows you to adjust both hearing aids
simultaneously.
Normal
indicates the name of a memory setting in the
hearing
aid. You can select from any memories shown in
the list to
change the hearing aids to that memory setting.
Telephone Use
Your hearing instruments are designed to work with the iPhone.
When the hearing instruments are paired and powered on,
incoming phone calls will route automatically to your hearing
instruments. When your hearing instruments are not powered
on, incoming calls route only to the iPhone.
You may be prompted to select between the iPhone and the
hearing instruments prior to placing an outgoing call, if the
hearing instruments are powered on.
Instrument Care
Do your best to keep your hearing instrument clean at all
times. Heat, moisture and foreign substances can result in
poor performance.
• Use a cleaning brush or soft cloth to clean debris
from around the switches, microphone and battery
compartment; inspect the receiver, earbud or eartip, and
wax guard regularly.
• Never use water, solvents, cleaning fluids or oil to clean
your instrument.
Your hearing care professional can provide further information
on additional maintenance procedures for your hearing
system if needed.
Hear Clear™
Receiver Wax Guards
(RIC ONLY)
The Hear Clear earwax
protection system uses
disposable wax guards. They
prevent earwax accumulation
in the hearing aid receiver.
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Starkey offers various methods of wax protection for your hearing instruments.
The following is a brief description of some of our wax protection options:
WAX PROTECTION GUIDE
HearClear™*
The Hear Clear exclusive earwax
protection system uses disposable
wax guards. The innovative wax
guards prevent earwax accumulation
in the hearing aid receiver. The Hear
Clear is incompatible with Extended
Receiver Tube, Biconic Wax Guard
and Canal Bell.
Biconic Wax Guard (Wax Spring)
The Biconic Wax Guard is a small coil basket inserted into the
receiver tubing of the hearing aid to prevent wax from reaching
the receiver. The wax spring is typically removed and replaced by a
hearing professional.
Extended Receiver Tubing
The Extended Receiver Tubing increases the distance wax must travel
before reaching the receiver. It potentially allows the user to visualize
the presence of wax before it enters the receiver of the hearing aid.
The Extended Receiver Tubing is incompatible with Waxceptor.
Canal Bell
The Canal Bell recesses the receiver of the hearing aid, making
it more difficult for wax to reach the receiver. The Canal Bell is
incompatible with the Waxceptor.
RIC ONLY
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Hearing System Care Hearing System Care
Standard Tubing
(BTE ONLY)
1. Separate the Custom Earmold from
the BTE by gently pulling the tubing
away from the earhook.
• Use a soft, damp cloth or a cleaning
brush to clean debris from the
Custom Earmold
• Wash the Custom Earmold with
warm soapy water
• Never use solvents
2. Slide the Custom Earmold tubing
onto the BTE earhook when
completely dry.
Your hearing care professional can provide further information
on additional maintenance procedures for your hearing
instrument, if needed.
Thin Tubing
(BTE ONLY)
1. Unscrew the tubing from the
tip of the hearing instrument.
2. Thread the cleaner through
the tubing, starting at the
end just removed from the hearing instrument, until it
extends from the other end of the tubing.
3. Brush the debris off prior to removing the cleaner.
4. Clean the Earbud/Eartip with a dry cloth or brush.
5. If necessary, the Earbud/Eartip may be washed in
warm, soapy water. Remove the Earbud/Eartip from the
tubing prior to washing. Allow the Earbud/Eartip to dry
overnight.
1
2
1
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Hearing System Care Hearing System Care
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Low battery Replace battery
Blockage Clean or replace wax
guard as needed
Hearing change Contact your hearing
care professional
Debris buildup
Clean both
microphone and
receiver with brush
Inconsistent
Performance
Low battery Replace battery
Blockage Clean or replace wax
guard as needed
Unclear,
Distorted
Performance
Low battery Replace battery
Blockage Clean or replace wax
guard as needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Blockage Clean or replace wax
guard as needed
Crimped tubing Contact your hearing
care professional
Helpful Hints
• When not wearing your hearing system, open the battery
door to allow any moisture to evaporate.
• (BTE ONLY): Make sure the Custom Earmold/Earbud/
Eartip and tubing are completely dry before reconnecting
to your hearing instrument earhook.
• When not in use, remove the batteries completely; place
your hearing system in the storage container
and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid
extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your hearing instruments or
insert the cleaning tools inside them.
Service and Repair
If, for any reason, your hearing system does not operate
properly, do NOT attempt to fix it yourself. Not only are you
likely to violate any applicable warranties or insurance, you
could easily cause further damage.
Should your hearing system fail or perform poorly, check the
guide on the next page for possible solutions. If problems
continue, contact your hearing care professional for advice
and assistance. Many common problems may be resolved in
your hearing care professional’s office.
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Tips for Better Communication Tips for Better Communication
Your hearing care professional will recommend an appropriate
schedule to help you adapt to your new hearing system.
It will take practice, time and patience for your brain to
adapt to the new sounds that your hearing system provides.
Hearing is only part of how we share thoughts, ideas and
feelings. Reading lips, facial expressions and gestures can
help the learning process and add to what amplification
alone may miss.
Please review the following simple communication tips:
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best place
to listen
• Minimize distractions
• Background noises may be frustrating at first; remember,
you have not heard them for a while
• Let others know what you need; keep in mind that people
cannot “see” your hearing loss
• Develop realistic expectations of what your hearing
instruments can and cannot do
• Better hearing with hearing instruments
is a learned skill combining desire, practice
and patience
For Your Family and Friends
Your family and friends are also affected by your hearing loss.
Request that they:
• Get your full attention before beginning to speak
• Look at you or sit face-to-face in a quiet room
• Speak clearly and at a normal rate and level; shouting can
actually make understanding more difficult
• Rephrase rather than repeat the same words; different
words may be easier to understand
• Minimize distractions while speaking
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Safety Information Safety Information
Safety Information
INTENDED USE: An air conduction hearing aid is a
wearable sound-amplifying device intended to compensate
for impaired hearing. Hearing aids are available in multiple
gain/output levels appropriate to treat hearing losses
ranging from mild to profound.
Your hearing instruments are designed to comply with the
most stringent Standards of International Electromagnetic
Compatibility. However, it is still possible that you may
experience interference caused by power line disturbances,
airport metal detectors, electromagnetic fields from other
medical devices, radio signals and electrostatic discharges.
If you use other medical devices or wear implantable
medical devices such as defibrillators or pacemakers and
are concerned that your hearing instruments might cause
interference with your medical device, please contact your
physician or the manufacturer of your medical device for
information about the risk of disturbance.
Your hearing instruments should not be worn during
an MRI procedure or in a hyperbaric chamber. Your
hearing instruments are not formally certified to operate
in explosive atmospheres such as coal mines or certain
chemical factories. Your hearing instruments are classified
as a Type B applied part under the IEC 60601-1 medical
device standard.
Your hearing instruments should be stored within the
temperature and humidity ranges of -40oC (-40oF) to
+60oC (140oF) and 10 to 95 percent relative humidity (rH).
Your hearing instruments are designed to operate beyond
the range of temperatures comfortable to you, from very
cold up to 50oC (122oF).
Use on Aircrafts
The optional wireless capabilities that may be featured in your
hearing instruments should not be used on an aircraft unless
specifically permitted by the flight personnel. Your iPhone
should be put into Airplane Mode or turned off.
26 27
FDA Information FDA Information
Required Information
The following additional information is provided in
compliance with U.S. Food and Drug Administration
(FDA) regulations:
WARNING TO HEARING AID DISPENSERS.
A hearing aid dispenser should advise a prospective
hearing aid user to consult promptly with a licensed
physician (preferably an ear specialist) before dispensing a
hearing aid if the hearing aid dispenser determines through
inquiry, actual observation, or review of any other available
information concerning the prospective user, that the
prospective user has any of the following conditions:
i. Visible congenital or traumatic deformity of the ear.
ii. History of active drainage from the ear within the
previous 90 days.
iii. History of sudden or rapidly progressive hearing loss
within the previous 90 days.
iv. Acute or chronic dizziness.
v. Unilateral hearing loss of sudden or recent onset within
the previous 90 days.
vi. Audiometric air-bone gap equal to or greater than
15 decibels at 500 Hertz (Hz), 1,000 Hz and 2,000 Hz.
vii. Visible evidence of significant cerumen accumulation
or a foreign body in the ear canal.
viii. Pain or discomfort in the ear.
IMPORTANT NOTICE FOR PROSPECTIVE
HEARING AID USERS. Good health practice
requires that a person with a hearing loss have a
medical evaluation by a licensed physician (preferably a
physician who specializes in diseases of the ear) before
purchasing a hearing aid. Licensed physicians who
specialize in diseases of the ear are often referred to as
otolaryngologists, otologists or otorhynolaringologists.
The purpose of the medical evaluation is to assure that all
medically treatable conditions which may affect hearing
are identified and treated before the hearing aid is
purchased.
Following the medical evaluation, the physician will
give you a written statement affirming that your hearing
loss has been medically evaluated and that you may be
considered a candidate for a hearing aid. The physician
will refer you to an audiologist or hearing aid dispenser,
as appropriate, for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a
hearing aid evaluation to assess your ability to hear with
and without a hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser to select and fit a
hearing aid to your individual needs.
If you have reservations about your ability to adapt to
amplification, you should inquire about the availability of
a trial-rental or purchase-option program. Many hearing
aid dispensers now offer programs that permit you to
wear a hearing aid for a period of time for a nominal fee
after which you may decide if you want to purchase the
hearing aid.
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NotesFCC Information
Starkey Hearing Technologies
6700 Washington Ave. South
Eden Prairie, MN 55344 USA
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
Waste from electronic equipment must be
handled according to local regulations.
0086
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that
an electronic accessory has been designed to connect specifically
to iPod, iPhone, or iPad, respectively, and has been certified by
the developer to meet Apple performance standards. Apple is not
responsible for the operation of this device or its compliance with
safety and regulatory standards. Please note that the use of this
accessory with iPod, iPhone, or iPad may affect wireless performance.
© 2014 Starkey Hearing Technologies. All Rights Reserved.
81330-007 9/14 BKLT2682-02-EE-XX
Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of
Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc.