TCL Communication B038 GSM Quad band &UMTS; Dual band mobile phone User Manual 2045X USA Eng V1 1029

TCL Communication Ltd. GSM Quad band &UMTS; Dual band mobile phone 2045X USA Eng V1 1029

2045X_USA_Eng_V1_1029

Download: TCL Communication B038 GSM Quad band &UMTS; Dual band mobile phone User Manual 2045X USA Eng V1 1029
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2045X
1.1
Your mobile....................
www.sar-tick.com
GPRS connection status (Activated)
End key
Change wallpaper
2.1
Set-up
4.1
4.2
(Flickering) Message list is full: your phone cannot
accept any new messages. You must access the message
list and delete at least one message on your SIM card.
is fully charged, disconnect your charger from the plug; switch off
Bluetooth or background-running applications when not in use;
reduce the backlight time, etc.
2.2
Inserting and removing the SD card
2.3
Missed calls
In Edit mode
• Press: Change input methods
5.1
Contacts..................
Consulting your contacts
You can access this function by selecting "Contacts" from the main
menu.
5.2
Adding a contact
You can add a new contact to your phone or SIM card by selecting
"Add contact".
6.1
Call log....................
Facebook is a social media application that connects people with friends
and others who work, study and live around them. It provides a number
of features with which users interact, such as Wall, Pokes, etc.
To open an account online, please go to: http://m.facebook.com/.
Twitter...................
Twitter is a social networking and microblogging service that has gained
notability and popularity worldwide. This feature enables phone users
to exchange news updates and ideas with a community in the form of
messages or posts. Posts are displayed on the author's profile page and
delivered to the author's subscribers or followers.
Access
You can access this function using the following options:
To open an account online, please go to: http://m.twitter.com.
• Select
• Select
from the widget bar, and then enter the sub-menu
you prefer.
6.2
Apps store is an online software store where you can download and
install applications and games to your phone.
from the main menu.
• Press the send key from the Home screen.
Available options
When you press "Options", you can have access to View, Send
message, Save to Contacts, Edit before call, Add to blacklist,
Add to whitelist, Delete, etc.
10
Apps
14
Camera..................
Your mobile phone is fitted with a camera for taking photos and
recording videos that you can use in different ways:
• store them as your creations in SD card or phone.
• send them in a multimedia message (MMS) to a mobile phone.
• send them directly by MMS, Bluetooth.
• customize your Home screen.
• select them as incoming call image to a contact in your Contacts.
• transfer them by data cable or microSD card to your computer.
12
Music......................
You can access this feature from the main menu by selecting "Music".
You will have full flexibility of managing music both on your mobile and
SD card.
(1)
...................
13
Contains all video clips (stored in "Videos") on your phone or SD card
and enables you to play, send, delete, rename, etc.
15
Images....................
18
Videos....................
FM radio................
Enables you to download games to your phone.
19
key from the Home screen.
Making a call.................
Your mobile phone has a built-in alarm clock with a snooze feature.
16
Access this feature by selecting "Calculator" from the main menu.
17
23
Recorder................
Enter a number, select the type of operation to be performed using the
navigation keys, and enter the second number, then select "=" to display
the result.
21
My files...................
You will have an access to all audio and visual files stored on phone or
SD card in My files. You can access a number of items with this option:
Answer machine, Audio, MRE, My Music, Photos, etc.
Bluetooth™...........
You can transfer data, such as music, to other device using Bluetooth.
Search the device and accept/transfer data. The received data is
automatically stored in the directory.
Calculator..............
Calendar................
Once you enter this menu, there is a monthly-view calendar for you to
keep track of important meetings, appointments, etc. Days with events
entered will be marked in color.
24
27
Call filter..............
Enable blacklist: all callers on the list will be automatically blocked.
Enable whitelist: only callers on the list can be connected.
29
With this menu, you can create a voice file and set it as the alarm.
This Web browser allows you to visit Websites when you are
connected to the internet.
31
Flashlight.............
32
33
Opera Mini............
Profiles...................
With this menu, you can personalize ringtones for different events and
environments.
Services................
Contact your service provider to check service availability.
34
Input mode.................
This mode allows you to type a message by choosing a letter or
sequence of characters associated with a key. Press the key several
times until the desired letter is highlighted. When you release the key
the highlighted character is inserted into the text.
Settings..................
From the main menu, select the menu icon
and select the function
of your choice in order to customize your telephone: Phone
settings, Call settings, Network, Connectivity, Security,
Regulatory & Safety, Rights manager, Restore default (1), etc.
Long press 5 to open the flashlight function.
Voice alarm...........
30
Fake call................
This program enables you to call yourself by simulating a caller
number/name and ringtone at a scheduled time. It helps you to
politely escape from social situations at any. This call can be rejected
. Activate a fake call by "Fake call mode\Enable".
by pressing
28
Converter..............
This function enables you to do conversion of weights and lengths.
25
26
Notes......................
You can create a note in text format by accessing “Notes” from the
main menu.
Alarm.....................
20
22
Games (1)................
Your phone is equipped with a radio (1) with RDS (2) functionality. You can
use the application as a traditional radio with saved channels or with
parallel visual information related to the radio program on the display,
if you tune to stations that offer Visual Radio service. You can listen to
it while running other applications.
Allows to make voice or sound recordings.
A library links to the images (stored in "Photos") in phone or SD card
to multi-mark, set as wallpaper, power on/off display and incoming call
image or sent by MMS, Bluetooth.
Apps mgr...............
The icons and illustrations in this guide are provided for informational
purposes only.
11
Facebook...............
An SMS message of more than a certain number of
characters (the number of characters depends on
your language) will be charged as several SMS
messages. An MMS message containing photos and/or
sounds may also be billed as more than one message.
Specific letters (accent) will increase the size of the
SMS messages, this may cause multiple SMS messages
to be sent to your recipient.
key until the telephone powers on.
Dial the desired number then press the send key to place the call. The
number you entered can be saved to Contacts by selecting "Options\
Save to contacts". If you make a mistake, press the Right softkey to
delete the incorrect numbers.
To hang up the call, press the
key.
(1)
widget to write text/multimedia message. One
access from the
or more recipients can be added from the contact list. Press
"Contacts" through key to multi-select recipients from Contacts.
An SMS will be converted to MMS automatically when images, videos,
audio, slides, or attachments are inserted; or if the message contains
more than 8 pages of text.
Power off your phone
Hold down the
From Idle screen
• Press: #
• Press and hold: Activate/deactivate Meeting mode
micro-USB
connector
Power on your phone
Hold down the
Write message
You can select "Messages\Create SMS" from the main menu or
To reduce power consumption and energy waste, when battery
Level of network reception
from the widget bar, and then enter the sub-menu
you prefer.
Inserting and removing the SIM card
Unread MMS message
Access
• Select
Connect the charger to your phone and wall outlet respectively.
Alarm or appointments programmed
Messages.................
You can access this menu using the following options:
• Access from the main menu by selecting "Messages".
Removing and installing the battery
Unread SMS message
Voicemail message received
Charging the battery
Removing and installing the back cover
Hold camera lens and then open battery cover from USB port.
In Edit mode:
• Press: Access symbols table
• Press and hold: Change input methods
# key
* key
Incoming MMS message
You can select an image to set as the wallpaper by selecting "Options/
Use as/Wallpaper".
Silence mode: your phone does not ring, beep, or
vibrate with the exception of the alarm
Keypad locked
From Idle screen
• Press: *
Voicemail key
1.3.2
Sending an MMS
In Edit mode
• Press: space
• Press and hold: 0
Right softkey
Send key
Widget bar
Getting started...............
Headset connected
Call forwarding activated: your calls are forwarded
Left softkey
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is in use.
1.3.1
Bluetooth status (Connected to an audio device)
From home screen
• Press: 0
• Press and hold: “+/P/W”
Navigation key/
OK key
Home screen
Music activated
Bluetooth status (Activated)
• Press and hold: Access your voicemail
Home screen
1.3
Widgets are convenient shortcuts for quick access from the Home
screen.
You can customize the widget bar by going to "Settings/Phone
settings/Widget bar".
GPRS connecting
• Press: End a call
Return to the Home screen
• Press and hold: Power on/off
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 15 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you are
not making a phone call.
Roaming
Vibrate alert: your phone vibrates, but does not ring
or beep with the exception of the alarm
Right softkey
• Access contacts
This product meets applicable national SAR
limits of 1.6 W/kg. The specific maximum
SAR values can be found on page 23 of this
user guide.
(1)
Battery charge level
Send key
• Answer/Send a call
• Press: Enter Call log
Headset connector
Status bar icons
In 2045M:
Left softkey
• Unlock keypad
• Access main menu
Keys and connectors
Quick Start Guide
1.2
• Press to go left/right/up/down
• Press to confirm an option
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
All rights reserved © Copyright 2015
TCL Communication Ltd.
WAP......................
TCL Communication Ltd. reserves the right
to alter material or technical specification
without prior notice.
Access Wap options: Homepage, Bookmarks, Search or input
URL, Last wap address, Recent pages, Stored pages, Settings.
Manage your downloaded applications and games.
(1)
English - CJB184T02AAA
(1)
10
Depending on your service provider.
(2)
11
12
The quality of the radio depends on the coverage of the radio station in
that particular area.
Depending on your service provider and market.
13
(1)
You need to download the application to your phone for the first time.
May cause additional network charges for data flow to download this
application.
14
(1)
15
16
Reset the phone settings to its default value. End-user data will not be
erased. Enter its default password 0000 to confirm to restore and reboot.
17
18
Safety and use�������������������
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using their
mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to
music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your phone emits electromagnetic waves that
can interfere with the vehicle’s electronic systems such as ABS antilock brakes or airbags. To ensure that there is no problem:
- do not place your phone on top of the dashboard or within an
airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the dashboard is adequately shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to
optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now in
regular use, mobile telephones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot,
petrol station, or chemical plant, or in any potentially explosive
atmosphere.
When the phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or insulin
pump, etc. In particular when using the phone, you should hold it
against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your phone to
your ear. Also move the handset away from your ear while using the "handsfree" mode because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
Please note that your phone is a unibody device, the back cover and
battery are not removable. Do not attempt to disassemble your
phone. If you disassemble your phone the warranty will not apply.
Also disassembling the phone may damage the battery, and may cause
leakage of substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc). The manufacturer’s recommended operating
temperature range is -10°C to +45°C.
At over 45°C the legibility of the phone’s display may be impaired,
though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular networks.
You should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked or
broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your phone model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Remember to make back-up copies or keep a written record of all
important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have
a family history of such occurrences, please consult your doctor before
playing video games on your phone or enabling a flashing-lights feature
on your phone.
Parents should monitor their children’s use of video games or
other features that incorporate flashing lights on the phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching, loss
of awareness, involuntary movements, or disorientation. To limit
the likelihood of such symptoms, please take the following safety
precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your
body. Follow the instructions to avoid problems such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders.
PROTECT YOUR HEARING
 o prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile telephone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure that
prior authorisation be obtained, if necessary, in order to record private
or confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the improper
use of the mobile phone.
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or store
it at temperature above 60°C.
Phone and battery as a unibody device must be disposed of in accordance
with locally applicable environmental regulations.
This symbol on your telephone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable recycling
and collection facilities; instead they are to be taken to collection points
for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
• CHARGERS
Mains powered chargers will operate within the temperature range
of: 0°C to 40°C.
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. They are also compliant to the ecodesign directive 2009/125/
EC. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
• RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with
European Directive 1999/5/EC (R&TTE) is required of all mobile phone
models before they can be put on the market. The protection of the
health and safety for the user and any other person is an essential
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization
(ICNIRP) and include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit for mobile
devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions with
the device transmitting at its highest certified power level in all tested
frequency bands. The highest SAR values under the ICNIRP guidelines
for this device model are:
During use, the actual SAR values for this device are usually well
below the values stated above. This is because, for purposes of system
efficiency and to minimize interference on the network, the operating
power of your mobile device is automatically decreased when full
power is not needed for the call. The lower the power output of the
device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance
of 15 mm. To meet RF exposure guidelines during body-worn
operation, the device should be positioned at least this distance away
from the body.
If you are not using an approved accessory ensure that whatever
product is used is free of any metal and that it positions the phone the
indicated distance away from the body.
Organizations such as the World Health Organization and the US Food
and Drug Administration have statesd that if people are concerned and
want to reduce their exposure they could use a hands-free device to
keep the phone away from the head and body during phone calls, or
reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health
are available on the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset or usb
data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the phone at
least 15 mm away from the body.
General information������������
• LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCL Communication Ltd. and its affiliates is under
license. Other trademarks and trade names are
those of their respective owners.
ALCATEL ONETOUCH 2045X
Bluetooth Declaration ID
D024874
FCC ID: 2ACCJB038
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
This equipment is in compliance with the essential requirements and
Twitter and the T Logo are trademarks of
Twitter, Inc., and are used under license.
other relevant provisions of Directive 1999/5/EC. The entire copy of
the Declaration of Conformity for your telephone can be obtained
through our website: www.alcatelonetouch.com.
Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number) shown on
the packaging label and in the phone’s memory. We recommend that
you note the number the first time you use your telephone by entering
* # 0 6 # and keep it in a safe place. It may be requested by the police
or your operator if your telephone is stolen. This number allows your
mobile telephone to be blocked preventing a third person from using
it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description
and the phone’s operation, depending on the software release of your
telephone or specific operator services.
2045X
Maximum SAR for this model and conditions under which it
was recorded.
Head SAR
GSM 850
0.50 W/kg
Body-worn SAR
PCS 1900
0.89 W/kg
• Internet address: www.alcatelonetouch.com
• Hot Line Number: see "TCL Communication Services" leaflet or
go to our website.
• Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road,
Tsimshatsui, Kowloon, Hong Kong
On our website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM 850/900/
1800/1900 MHz and UMTS 850/2100MHz.
• BATTERY:
Please note your phone is a unibody device, the back cover and battery
are not removable. Observe the following precautions:
(1)
19
20
21
Warranty������������������������������
This warranty shall not apply to defects to your phone and/or accessory
due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used,
2) Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.,
3) Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor,
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCL Communication
Ltd.,
5) Inclement weather, lightning, fire, humidity, infiltration of liquids
or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
Your phone is warranted against any defect or malfunctioning which
may occur in conditions of normal use during the warranty period
(1)
of twelve (12) months from the date of purchase as shown on
your original invoice.
(2)
Batteries and accessories sold with your phone are also warranted
(1)
against any defect which may occur during the first six (6) months
from the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal
use thereof, you must immediately inform your vendor and present
your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
22
Troubleshooting...............
Before contacting the service centre, you are advised to follow the
instructions below:
) the battery for optimal
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
(1)
• Use User Data Format and the Mobile Upgrade tool to perform
phone formatting or software upgrading, (to reset User Data format,
hold down # while simultaneously pressing the power on/off key
under power off mode). ALL User phone data: contacts, photos,
messages and files, downloaded applications like MRE games will
be lost permanently. It is strongly advised to fully backup the phone
data and profile via PC suite before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery power level, charge for at least 20 minutes
(1)
• If it still does not work, please use User Data Format to reset the
phone or Mobile Upgrade to upgrade software
My phone has not responded for several minutes
key
• Restart your phone by pressing and holding the
(1)
• If it still does not work, please use User Data Format to reset the
phone or Mobile Upgrade to upgrade software
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable mobile phone battery in terms of conversation
TCL Communication shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.This
handset may contain materials, including applications and software in
executable or source code form, which is submitted by third parties
for inclusion in this handset ("Third Party Materials"). All third party
materials in this handset are provided "as is", without warranty of any
kind, whether express or implied, including the implied warranties of
merchantability, fitness for a particular purpose or use/third party
application, interoperability with other materials or applications of
the purchaser and non-infringement of copyright. The purchaser
undertakes that TCL Communication has complied with all quality
obligations incumbent upon it as a manufacturer of mobile devices
and handsets in complying with Intellectual Property rights. TCL
Communication will at no stage be responsible for the inability
or failure of the Third Party Materials to operate on this handset
or in interaction with any other devices of the purchaser. To the
maximum extent permitted by law, TCL Communication disclaims
all liability for any claims, demands, suits or actions, and more
specifically – but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or attempts to
use, such Third Party Materials. Moreover, the present Third Party
Materials, which are provided free of charge by TCL Communication,
may be subject to paid updates and upgrades in the future; TCL
Communication waives any responsibility regarding such additional
costs, which shall be borne exclusively by the purchaser. The
availability of the applications may vary depending on the countries
and the operators where the handset is used; in no event shall the
list of possible applications and software provided with the handsets
be considered as an undertaking from TCL Communication; it
shall remain merely as information for the purchaser. Therefore,
TCL Communication shall not be held responsible for the lack of
availability of one or more applications wished for by the purchaser,
as its availability depends on the country and the operator of the
purchaser. TCL Communication reserves the right at any time to
add or remove Third Party Materials from its handsets without prior
notice; in no event shall TCL Communication be held responsible by
the purchaser for any consequences that such removal may have on
the purchaser regarding the use or attempt to use such applications
and Third Party Materials.
Contact your network operator for service availability.
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My phone turns off by itself
• Check whether your phone is locked when not in use, and make sure
you don't accidentally turn off your phone when locking it by pressing
the power key.
• Check the battery charge level
(1)
• If it still does not work, please use User Data Format to reset the
phone or Mobile Upgrade to upgrade software
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box
• Make sure that the internet access service of your SIM card is
available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling
a foreign country
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the send key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is
displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the navigation key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone
is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files
or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
"Messages\Voicemail"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability and
check MMS parameters
• Verify the server centre number or your MMS profile with your
operator
• The server centre may be swamped, try again later
The flickering
icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete
some of them or archive them in the phone memory
I am unable to connect my phone to my computer
• Install ALCATEL ONETOUCH PC suite first of all
• Check that your computer meets the requirements for ALCATEL
ONETOUCH PC Suite installation
• Make sure that you’re using the right cable from the box
I am unable to download new files
• Make sure there is sufficient phone memory for your download
• Select the microSD card as the location to store downloaded files
• Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users
• Make sure that the two phones are within Bluetooth’s detection
range
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication
• Switch on the backlight upon request
• Deactivate Bluetooth when not in use
time standby time, and total service life, will depend on the conditions
of use and network configuration. Batteries being considered
expendable supplies, the specifications state that you should obtain
(1)
User Data Format ALL user phone data: Contacts, messages
and files will be lost permanently. Please store phone data in SIM card
optimal performance for your phone during the first six months after
before you want to format
purchase and for approximately 200 more recharges.
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