TCL Communication B062 GSM Quad-band/UMTS Tri-band / LTE Tri-band mobile phone User Manual TempConfidential POP4 5 5 C 4G 5056N MPCS USA QG 20160519

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5056N
Quick Start Guide
Alcatel would like to thank you for your purchase. We hope you will
enjoy your high-quality mobile communication experience.
For more information about your phone or to download the complete
user manual version, please visit www.alcatelonetouch.com.
English - CJB1F5CALAAA
Table of Contents
Your mobile��������������������������������������������������������������������� 3
Text input���������������������������������������������������������������������� 16
Phone call���������������������������������������������������������������������� 17
Contacts������������������������������������������������������������������������ 19
Messaging���������������������������������������������������������������������� 20
6	Email������������������������������������������������������������������������������ 21
Getting connected�������������������������������������������������������� 22
Google Maps™��������������������������������������������������������������� 24
Google Play Store™������������������������������������������������������� 26
10 Data backup������������������������������������������������������������������ 30
11 Factory data reset�������������������������������������������������������� 31
12	Applications & Internal storage���������������������������������� 32
13	Making the most of your phone���������������������������������� 32
Safety and use������������������������������������������������������������������������� 33
General information�������������������������������������������������������������� 41
MetroPCS Information���������������������������������������������������������� 42
12 Month Limited Warranty������������������������������������������������� 46
Troubleshooting��������������������������������������������������������������������� 48
Your mobile������������������
1.1
Keys and connectors
Headset connector
Front-facing
Camera
LED indicator
Proximity &
Light Sensor
Front flash
Touch screen
This product meets applicable national SAR
limits of 1.6 W/kg. The specific maximum SAR
values can be found on page 38 of this user
guide.
www.sar-tick.com
When carrying the product or using it while
worn on your body, either use an approved
accessory such as a holster or otherwise
maintain a distance of 15 mm from the body
to ensure compliance with RF exposure
requirements. Note that the product may
be transmitting even if you are not making a
phone call.
Back key
Home key
Menu key
Microphone
Micro-USB Connector
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
Camera Flash/
Flashlight
Camera
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the pop-up menu to select from
Restart/Power off/Airplane mode.
• Press and hold the Power key and Volume down key
to capture a screenshot.
• Press and hold the power key for 8 seconds to power
off or hold it for 10 seconds or more to force reboot.
Power key
Volume up key
Volume down
key
Back key
• Touch to go back to the previous screen, or to close
a dialog box, options menu, the notification panel, etc.
Home key
• From any application or screen, touch to return to the
Home screen.
• Touch and hold to open Google Now.
Menu key
• Touch to view recently used applications.
to close any application.
• Touch
on the bottom of the screen
• Touch the brush icon
to close all applications.
Volume Keys
• In call mode, adjusts the earpiece or headset volume.
• In Music/Video/Streaming mode, adjusts the media
volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera mode, press Volume up or down key to
take a photo.
1.2
Getting started
1.2.1
Set up
Removing or installing the back cover
Inserting or removing the SIM card
You must insert your SIM card to make phone calls.
Place the SIM card with the chip facing downwards and slide it into
its housing. Make sure that it is correctly inserted. To remove the SIM
card, press and slide it out.
Your phone only supports micro-SIM card. Do not attempt
to insert other SIM types like mini and nano cards,
otherwise you may damage your phone.
Installing the microSD card
If you don't know your PIN code or if you have forgotten it, contact
your service provider. Do not store PIN code within your phone,
instead store PIN in a location that is accessible without using phone.
Set up your phone for the first time
The first time you power on the phone, you should set the following
options:
• Scroll up or down to select the phone's language, then touch
• Select an enabled Wi-Fi, then touch NEXT, otherwise touch SKIP.
• Set up date and time if needed, then touch NEXT.
• Enter the name to allow the phone to personalize some
applications, then touch NEXT.
Place the microSD card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To remove the
microSD card, press and slide it out.
Charging the battery
• Set up the screen lock by touching SET SCREEN LOCK NOW
to make your phone more secure, otherwise touch SKIP.
• Set up Google Services by marking the corresponding checkboxes,
touch MORE to learn more about Google Services, then touch
NEXT.
Even if no SIM card is installed, your phone will still power on and
you will be able to connect to a Wi-Fi network and use some of the
phone's features.
1.2.3
Power off your phone
Hold down the Power key from the Home screen until the phone
options appear, select Power off.
To charge the battery, connect the charger to your phone and mains
socket. You can also charge your phone via a USB cable.
To reduce power consumption and energy waste, when the
battery is fully charged, disconnect your charger; switch off
Wi-Fi, GPS, Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.
1.2.2
1.3
Home screen
You can move all of the items (applications, shortcuts, folders and
widgets) you use most frequently to your Home screen for quick
access. Touch the Home key to switch to the Home screen.
Power on your phone
Hold down the Power key until the phone powers on, unlock your
phone (Swipe, PIN, password, pattern) if necessary, once unlocked,
Home screen is displayed.
Status bar
• Status/Notification indicators
• Touch and drag down to open
the notification panel.
Slide/Swipe
Search bar
• Touch  to enter text search screen.
• Touch  to enter voice search screen.
Flick
Touch an icon to open an application,
folder, etc.
Favorite tray applications
• Touch to enter the application.
• Touch and hold to move or
change applications.
Touch to enter application list.
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view.
1.3.1
Using the touchscreen
Slide the screen up and down to scroll through the applications,
images, web pages, etc.
Similar to swiping, but flicking is faster.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1.3.2
Status bar
From the status bar, you can view both phone status (to the right
side) and notification information (to the left side).
Touch
To access an application, touch it with your finger.
Touch and Hold
Touch and hold the item to enter the available options.
Drag
Place and hold your finger on the screen to drag an object to
another location.
Status icons
Notification icons
2G connected
Connected to a
Bluetooth device
New Gmail message
Missed call
2G in use
Speakerphone is on
New Email message
Call forwarding is on
4G connected
Roaming
New text or multimedia
message
Connected to VPN
4G in use
Headset connected
Radio is on
4G LTE connected
No SIM card installed
Problem with SMS or
MMS delivery
Vibrate mode
New Google Hangouts
message
Uploading data
4G LTE in use
Signal strength
Battery is very low
New voicemail
Download finished
Wi-Fi is on
Battery is low
Upcoming event
Select input method
Connected to a Wi-Fi
network
Battery is partially
drained
Screenshot captured
An open Wi-Fi network
is available
Airplane mode
Battery is full
Both USB tethering and
portable hotspot are on
Phone is connected via
USB cable
No signal
Battery is charging
USB tethering is on
System update available
Alarm is set
GPS is on
Portable Wi-Fi hotspot
is on
Carrier data use
threshold approaching
or exceeded
More notifications are
hidden
Wi-Fi Calling
Bluetooth is on
10
11
Touch and drag down the Status bar to open the Quick setting panel
or Notification panel. Touch and drag up to close it. When there are
notifications, you can touch them to access notifications directly.
1.3.3
Notification panel
1.3.4
When there are notifications, touch and drag down the Status bar
to open the Notification panel to read more detailed information.
Touch to switch to the quick setting panel.
Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, PIN or password etc.
Customize quick launch icons on lock
screen
The phone has quick accesses to five apps from lock screen by
default: New message, New email, Selfie, Calculator, Add
note. You can customize your lock screen by creating quick launch
icons, which can directly bring you into a specific function or app.
Touch to clear all event–based
notifications (other ongoing
notifications will remain).
Quick setting panel
Touch and drag down the Notification panel or touch
to open
the Quick setting panel.You can enable or disable functions or change
modes by touching the icons.
To enable quick launch function on lock screen:
1. Touch Settings\Lock screen.
Touch to enter user screen.
2. Make sure the Screen Lock under Screen security is not
set to None.
3. In the Func menu, toggle the switch
Touch to access Settings, where you can
set more items.
To customize quick launch icons on lock screen:
1. Touch Settings\Lock screen.
2. Then touch Func.
12
to turn on Func function.
13
3. A list of 12 shortcuts allows you to choose from. Five of them are
preset in phone, you can manually select the shortcuts you want to
show on lock screen and change orders by dragging and dropping
the icon
on the bar.
1.3.5
Personalize your Home screen
Add
You can touch and hold a folder, an application, or a widget to activate
the Move mode and drag the item to any Home screen you prefer.
Reposition
Touch and hold the item to be repositioned to activate the Move
mode, drag the item to the desired position and then release. You
can move items both on the Home screen and the Favorite tray. Hold
the icon on the left or right edge of the screen to drag the item to
another Home screen.
Remove
Touch and hold the item to be removed to activate the Move mode,
drag the item up to the top of the
icon, and release after the
item turns red.
Create folders
To use quick launch icons on lock screen:
1. Press the Power key to light the screen.
2. Double tap the desired quick launch icon to explore the function
or app.
To improve the organization of items (shortcuts or applications) on
the Home screen, you can add them to a folder by stacking one item
on top of another. To rename a folder, open it and touch the folder’s
title bar to input the new name.
Wallpaper customization
Touch Settings on the applications screen then touch Display\
Wallpaper to customize wallpaper.
1.3.6
Volume adjustment
You can set the ringer, media and phone ringtone volumes to your
preference by pressing the Volume up/down key, or touching
Settings\Sound & notification\Media volume to set the volume.
14
15
2
2.1
Text input����������������������
Using Onscreen Keyboard
Onscreen Keyboard settings
Touch Settings\Language & input, touch the keyboard you want
to set up and a series of settings will become available for your
selection.
Phone call�����������������
3.1
Placing a call
You can easily place a call using Call. Touch the Application tab from
the Home screen and select Call.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can adjust it by changing the settings (Touch
Settings\Display\When device is rotated\Rotate screen
contents).
2.1.1
Slide to access
the RECENTS and
Keyboard
CONTACTS.
Touch to enter
text or numbers.
Display the
suggested
number(s).
Touch to switch
"abc/Abc" mode;
Touch & hold to
switch "abc/ABC"
mode.
Touch to switch
Touch & hold to
between symbol
select symbols.
and numeric
keyboard. Touch to input comma; touch
& hold to show input options.
2.2
Touch to hide/
display keyboard.
Touch and
hold to access
voicemail.
Text editing
You can edit the text you have entered.
• Touch and hold or double-tap within the text you would like
to edit.
• Drag the tabs to change the highlighted selection.
• The following options will show: Select all
and Paste
• Touch the
, Cut
icon to go back without any action.
16
, Copy
Enter the desired number from the keyboard directly and touch
to place the call or select a contact from CONTACTS or
RECENTS by sliding or touching tabs, then choose your target
contact to make the call.
The number you entered can be saved to Contacts by touching
and then touching Create new contact.
17
If you make a mistake, you can delete the incorrect digits by
touching
To hang up a call, touch
3.2
Answering or rejecting a call
Contacts�������������������
4.1
Adding a contact
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
Touch
on the Home screen, then touch the
contacts list to create a new contact.
4.2
icon in the
Importing, exporting and sharing
contacts
From the Contacts screen, touch the icon to open the options
menu, touch Import/Export, then select Import from SIM card,
Export to SIM card, Import from phone storage, Export to
phone storage or Share visible contacts.
When you receive a call:
• Slide the
icon to the right to answer;
• Slide the
icon to the left to reject;
• Slide the
message.
icon upwards to reject the call by sending a preset
To mute the ringtone volume of an incoming call, press the Volume
up/down key or turn the phone over (when the Settings\
Gestures\Turn over to mute option is activated).
3.3
Consulting your call memory
You can access your call history by touching RECENTS tab from
the Call screen to view full call history.
To Import/Export a single contact from/to your SIM card, select
the contact you want to import/export, and touch the / icon
to confirm.
To import/export all contacts from/to your SIM card, touch the
icon and then the / icon to confirm.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
Touch a contact you want to share, touch the icon and Share
from the contact details screen, and then select the application to
perform this action.
4.3
Synchronizing contacts in multiple
accounts
Contacts, data or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
18
19
5
Messaging�����������������
You can create, edit and receive SMS and MMS with this phone.
To access this feature, touch the Application tab from the Home
screen, then select Messaging.
To check messages stored in your SIM card, touch the
icon from the Messaging screen, then touch Settings\
Manage SIM messages.
5.1
Write message
On the message list screen, touch the new message icon
text/multimedia messages.
to write
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or Subject or email
addresses added.
Email�������������������������
Besides your Gmail account, you can also set-up external POP3 or
IMAP email accounts in your phone.
To access this feature, touch the Application tab from the Home
screen, then select Email.
An email setup wizard will guide you through the steps to set up
an email account.
• Enter the email address.
• Touch to view the whole message thread.
• Touch & hold to activate delete mode.
• Touch NEXT. If the account you entered is not provided by
your service provider in the phone, you will be prompted to go
to the email account settings screen to enter settings manually.
Alternatively, you can touch MANUAL SETUP to directly enter
the incoming and outgoing settings for the email account you are
setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch the
Settings. Touch Add account to create.
Touch to create a new message.
To create and send emails
• Touch the
Sending a text message
icon and
icon from the Inbox screen.
• Enter recipient(s) email address (es) in the To field.
Enter the mobile phone number of the recipient in the To bar or
touch
to add recipients and touch the Send message bar to
enter the text of the message. Touch the
icon to insert emotions
or icons. When finished, touch
to send the text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (accent) will also increase the
size of the SMS. This may cause multiple SMS to be sent to
your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides, and sounds to other compatible phones and email addresses.
20
• If necessary, touch the
icon beside To field to add Cc/Bcc to
add a copy or a blind carbon copy to the message.
• Enter the subject and the content of the message.
• Touch
to add an attachment.
• Finally, touch
to send.
• If you do not want to send the mail right away, you can touch the
icon and Save draft keys or touch the Back key to save a copy.
21
7
Getting connected�������
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.
7.1
Connecting to the Internet
7.1.1
GPRS/EDGE/3G/4G
The first time you turn on your phone with your SIM card inserted,
it will automatically configure your network service: GPRS, EDGE,
3G or 4G.
To check the network connection you are using, touch Settings\
More...\Mobile networks, and touch Access Point Names or
Network operators.
7.1.2
Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on your phone
even without a SIM card inserted.
7.2
Use the MetroWEB® browser to access the Internet and navigate
the web.
To access the MetroWEB® browser, touch
then touch
• Touch the switch
to turn on/off Wi-Fi.
from Home screen,
To go to a web page
Touch the URL box at the top of MetroWEB® browser and enter
your preferred web address, and then confirm.
7.3
Connecting to a computer
With the USB cable, you can transfer media files and other files
between your internal storage and the computer.
To connect your phone to the computer:
• Use the USB cable that came with your phone to connect
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
• If you use MTP or PTP, your phone will be automatically connected.
Before using MTP, make sure that the driver (Windows
Media Player 11 or higher version) has been installed.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings\Wi-Fi.
MetroWEB®..�����������������������������
To locate data you have transferred or downloaded in your
internal storage:
• The detailed information of detected Wi-Fi networks is displayed in
the Wi-Fi networks section.
• Touch
• Touch a Wi-Fi network to connect. If the network you selected is
secured, you are required to enter a password or other credentials
(you can contact the network operator for details). When finished,
touch CONNECT.
All data you have downloaded is stored in the File Manager. Here
you can view media files (videos, photos, music and others), rename
files, install applications into your phone, etc.
7.1.3
Wi-Fi Calling
Wi-Fi Calling allows you to make and receive phone calls and messages
over a Wi-Fi connection.
Important! You must have an E911 address registered with your
account in order to use Wi-Fi Calling. Log into your account at
metropcs.com and go to your profile to register your address. You can
also register an E911 address via the myMetro® app.
to open the applications list.
• Touch File Manager.
7.4
Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
• Touch Settings\More...\Tethering & portable hotspot.
22
23
• Touch the switch
of USB tethering or Portable Wi-Fi
hotspot to activate this function.
To zoom in and out of a map, pinch or spread your fingers, or you can
also zoom in by double-tapping a location on screen.
hese functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas.
8.2
Google Maps™����������
In the search box, enter an address, a city or a local business.
8.1
Get My Location
8.1.1
Choose a data source to identify My
Location
Touch Settings\Location and then touch the switch
turn on.
Search for a location
While viewing a map, touch Google at the top search box to activate
the search function.
Touch
and in a while your search results will appear on the map
as red dots. You can touch one to show a label.
Touch to enter the search place.
to
There are 3 modes to choose from to determine the location: High
accuracy, Battery saving and Device only.
8.1.2
Touch
Touch the
Touch to show more information
Open Google Maps and view My Location
from the Home screen, then touch Maps.
icon on the map to view My Location.
The map will then center on a blue dot surrounded by a blue circle.
Your actual position is within the blue circle.
8.3
Get driving, public transport or
walking directions
8.3.1
Get suggested routes for your trip
Touch the icon
from the Maps screen.
To move the map, drag it with your finger.
24
25
• Touch the enter bar to edit your start point by one of the following
methods: entering an address or using My Location.
• Do likewise for your end point.
• To reverse directions, touch the icon
• A couple of suggested routes will appear in a list. Touch any routes
to view their respective detailed directions.
• Touch the
icon for route options to avoid motorways and tolls
when choosing to drive by car or for editing the departure and
arrival time when using public transport.
from the Home screen, then touch Play Store.
Touch the Menu key then touch Help to enter the Google Play
Store help page for more information on this function.
9.1
Locate the item you want to
download and install
The Google Play Store home page provides several ways to find
applications. It showcases applications and games in categorized
listings.
Touch the
icon at the top left corner and My Apps to see all
your downloads.
Share a location
• Long press a location on a map.
• Touch the information at the bottom then touch the icon
share the location.
• Touch
• The first time you access Google Play Store, a screen with terms of
service pops up for your attention.
• Then select a transport mode: driving by car, using public transport,
riding a bike, or walking directions.
8.4
To open Google Play Store:
to
Google Play Store™(1)
Touch a category on Google Play Store screen to browse its
contents. You can also select a subcategory if there is any. Within
each category you can select to view items sorted by Top free, Top
new free and Trending, etc.
Google Play Store is an online software store, where you can
download and install applications and games to your Android
Powered Phone.
(1)
Depending on your country and operator.
26
27
Touch to search in Play Store.
To buy an application(1)
On Google Play Store, some applications are labelled as free, while
some of them are to be paid for before downloading and installing.
• Touch the application you want to buy.
Slide left and right to see all categories.
• Touch the price on the upper-right of the screen to preview the
functions and data the application can access on your phone if
you install it.
• Touch Continue to confirm.
• When making your first purchase, you are required to input your
credit card information and to log into the Google payment and
billing service.
on the top left of the screen or
Touch the Google Play Store icon
touch the Back key to return to the previous screen.
• If your account has multiple credit card accounts, select one to
proceed.
9.2
• Select the Terms of service link and read the document. When
finished, touch the Back key.
Download and install
To download & install:
• Mark the checkbox if you agree with the terms of service.
• Navigate to the item you want to download, and select to enter
the details screen from which you can read its description, overall
rating or comments, view developer’s information, etc.
• Touch the Buy now at the bottom of the screen.
• Touch Install to preview the functions and data the application can
access on your phone if you install it.
• Touch Accept.
• The progress of the download will show on the details screen,
touch
to stop downloading the item. You can also access this
screen through the Notification panel.
• After download and installation have finished, you will see a
notification icon
on the status bar.
Be especially cautious with applications that have access
to many functions or to a significant amount of your data.
Once you accept, you are responsible for the results of
using this item on your phone.
To open the application you have downloaded:
• On the Google Play Store screen, touch
and My Apps.
• Touch the installed application in the list, then touch Open.
When finished, Android downloads the application.
To request a refund
If you are not satisfied with the application, you can ask for a refund
within 15 minutes of the purchase. Your credit card will not be
charged and the application will be removed. If you change your
mind, you can install the application again, but you will not be able
to request a refund.
• Touch
• Touch Refund to uninstall the application and refund. If the button
becomes Uninstall, your trial period has expired.
• In the survey form, select the answer that best matches your
reason, and touch OK.
9.3
Manage your downloads
After you have downloaded and installed an application, the following
further operations are available for your selection.
(1)
28
and My apps from the Google Play Store screen.
• Touch the application that you want to uninstall and refund.
Google Paid applications may not be available to users in some
countries.
29
View
On the Google Play Store screen, touch
and My Apps.
Uninstall
On the Google Play Store screen, touch and My Apps. Touch the
application you want to uninstall to enter the details screen, touch
Uninstall, and finally touch OK to confirm.
Refund
On the Google Play Store screen, touch and My Apps. Touch the
application you want to uninstall for a refund, touch Refund, and
finally touch OK to confirm.
Auto update
and Settings\Auto-update apps to enable this function.
Touch
To auto update one specific application, mark the checkbox of Do
not auto-update apps, Auto-Update apps at any time, or
Auto-update apps over Wi-Fi only from the details screen.
To activate this function:
• Touch Settings\Backup & reset
• Touch the switch
of Back up my data.
When this function is activated, a wide variety of settings and data
is backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivate this
option, you stop backing up your settings, and any existing backups
are deleted from Google Servers.
11
Factory data reset
To activate factory data reset:
Rate and review
Open the details screen for an application, touch the stars
under Rate this app to award and input
comments, touch OK to confirm.
Flag
You can report an inappropriate application to the Google Play Store
by flagging it. Open the details screen for the application, scroll to
the bottom and touch Flag as inappropriate, enter the reason and
finally touch Submit.
10
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
• Touch Settings\Backup & reset\Factory data reset.
• Touch the RESET PHONE.
Resetting the phone will erase all of your personal data from internal
phone storage, including information about your Google Account,
any other accounts, your system and application settings, and any
downloaded applications. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you
first started Android.
When you are unable to power on your cellphone, you can perform
a factory data reset by pressing the Power key and the Volume up
key at the same time until the screen lights up.
Data backup������������
This phone enables you to back up your phone’s settings and other
application data to Google Servers, with your Google Account.
30
31
12
Applications &
Internal storage������
13.1 Upgrade
You can use the Over-the-air Upgrade tool to update your phone's
software.
13.1.1 Over-the-air Upgrade
12.1 Applications
Using the Over-the-air Upgrade tool you can update your phone's
software.
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
To access System updates, touch Settings\About phone\
System updates. Or you can touch
icon to open the
applications list. Then touch System Updates. When there is a new
version can be updated, one indicator will be shown on System
updates menu. If you want to update the system, please touch
System Updates and then the button Download, after it is done
please touch Install to complete the upgrade. Now your phone's
software will be the latest version.
With the built-in applications, you can
• Communicate with friends.
• Exchange messages or emails with friends.
• Track your location, view traffic situations, search for locations and
get navigation information to your destination.
• Download more applications from the Google Play Store and
more.
For more information about these applications, please check the
online user manual at: www.alcatelonetouch.com.
12.2 Internal storage
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
If a warning message comes up saying that phone memory
is limited, you are required to free up space by deleting
some unwanted applications, downloaded files, etc.
13
 aking the most of
your phone��������������
You can download software upgrades for free from the website
(www.alcatelonetouch.com).
32
You should turn on data connection before searching for updates.
Settings for auto-check intervals is also available once you restart
the phone.
If you have chosen auto-check, when the system discovers the
new version, dialog will pop up to choose download or ignore, the
notification also will show in status bar.
Safety and use......................
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The
use of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
33
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
-	do not place your mobile phone on top of the dashboard or
within an airbag deployment area.
-	check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or insulin
pump. In particular when using the mobile phone you should hold it
against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
34
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.).The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only battery chargers, and accessories which are recommended
by TCL Communication Ltd. and its affiliates and are compatible
with your mobile phone model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have
a family history of such occurrences, please consult your doctor before
playing video games on your mobile phone or enabling a flashing-lights
feature on your mobile phone. Parents should monitor their children’s
use of video games or other features that incorporate flashing lights
on the mobile phones. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye
or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take
the following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
35
-	If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
-	If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Please note your phone is hybrid design with removable back cover
and not removable battery. Observe the following precautions:
- Do not attempt to eject, replace and open battery.
- Do not puncture the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C.
Phone and battery as a hybrid design must be disposed of in
accordance with locally applicable environmental regulations.
	This symbol on your mobile phone, the battery and
the accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins
for these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
36
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5 V, 1000 mA
Battery:
Lithium 2500 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines include
a substantial safety margin designed to ensure the safety of all
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communication Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
37
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
0.62 W/kg for use at the ear and 1.15 W/kg for use close to the body.
While there may be differences between the SAR levels of
various cellphones and at various positions, they all meet the
government requirement for RF exposure. For body-worn
operation, the cellphone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 15 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.phonefacts.net
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF
exposure by limiting the length of calls, or using “hands-free”
devices to keep mobile phones away from the head and body. (fact
sheet n°193). Additional WHO information about electromagnetic
fields and public health are available on the following website:
http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference.
(2) 
this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
38
39
• LICENSES
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCL Communication Ltd. and its affiliates is under
license. Other trademarks and trade names are
those of their respective owners.
 LCATEL POP 4 PLUS 5056N
Bluetooth Declaration ID
D026715
The Wi-Fi CERTIFIED Logo is a certification mark
of the Wi-Fi Alliance.
Google, the Google logo, Android, the Android logo,
Google Search TM, Google MapsTM, Gmail TM,YouTube,
Android Market, Google Latitude TM and Hangouts
TM
are trademarks of Google Inc.
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/iptables
and initrd in object code and other open source programs licensed
under the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from the
distribution of the product by TCL.
You may download the source codes from:
http://sourceforge.net/projects/alcatel/files/
The provision of the source code is free of charge from internet.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M4/T4 compatible. Reference ANSI C63.19-2011
For more information please visit our website:
http://www.alcatelonetouch.com
FCC ID: 2ACCJB062
This phone has been tested and rated for use with hearing aids for
some of the wireless technologies that it uses. However, there may
be some newer wireless technologies used in this phone that have
not been tested yet for use with hearing aids. It is important to
try the different features of this phone thoroughly and in different
locations, using your hearing aid or cochlear implant, to determine
if you hear any interfering noise. Consult your service provider
or the manufacturer of this phone for information on hearing aid
compatibility. If you have questions about return or exchange policies,
consult your service provider or phone retailer.
General information...........
•
•
•
•
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server:
www.alcatelonetouch.com
Your device is a transceiver that operates on GSM in quad-band
(850/900/1800/1900 MHz) or UMTS in quad-band (B1/2/4/5), LTE in
sixband (B2/4/5/7/12/17).
Protection against theft
(1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCL Communication shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1)
40
Website: www.alcatelonetouch.com
Facebook: facebook.com/alcatel
Twitter: twitter.com/alcatel
Hotline Number: In the United States, call 855-368-0829 for
technical support.
Contact your network operator to check service availability.
41
MetroPCS Information.......
Service
You will need the following information when activating service:
• Your name, address and an eight-digit number that you will use to
access your account (your personal identification number “PIN”).
• Your serial number (IMEI) and SIM card number. To locate the serial
number, remove the phone from the box and remove the battery
cover from the phone.The serial number is located near the bar code.
It will be either 14 or 18 digits. The SIM card number can be located
below the bottom bar code on the back of the SIM card holder.
• If your phone does not have a removable battery, check the box label
or phone settings to locate the serial number.
• Your choice of MetroPCS plan and services including unlimited data,
talk and text plans.
• Install the battery, if applicable, and SIM card in your new phone by
following the step by step instructions in this phone’s User Guide.
• Once your phone is powered up, dial 1.888.8metro8 (1.888.863.8768)
to connect with an activation representative who will assist you in
activating your phone. You can also activate your phone online by
visiting metropcs.com. (As soon as your service is activated, be sure to
fully charge the phone’s battery before using it again.)
Don’t hesitate to ask your MetroPCS representative for more
information on additional features and services or visit metropcs.com.
Account Detail:
• Text Message Reminder. MetroPCS provides a text message
reminder on your phone before payment is due.
• E-statement. View your statement summary online. (Only available
in select states.)
• Call Detail. View your call detail online for a listing of all local calls
made during the service cycle. (Additional charge applies.)
Payment Options:
There are several ways to pay for your MetroPCS service.
• Auto Pay. Your credit or debit card is automatically debited five days
before payment is due.
• Express Pay. Pay by credit or debit card online at metropcs.com.
• Drop Box.* Drop a check made payable to MetroPCS or money
order in a MetroPCS store drop box.
• By Mail. Include your account number and phone number on your
check or money order and mail to: MetroPCS, P.O. Box 5119, Carol
Stream, IL 60197-5119.
42
• By Phone via Automated System. Pay by credit or debit card
from your MetroPCS phone by dialing 1.888.8metro8. (Convenience
fee applies.)
• Store Payment Machine.* Accepts cash, debit or credit card (with
PIN). (Convenience fee applies.)
• Over the Counter.* Pay at an Authorized Payment Location with
cash, check, credit or debit card. (Fees vary based on location.)
• eWallet. Sign up for MyAccount through metropcs.com and create
your own secure eWallet where you can safely store cards for quick
payment and set up auto pay.
• Text to Pay. The secure and easy way to pay your monthly MetroPCS
service. Register your credit or debit card with the MetroPCS eWallet
service and simply respond to a text from PAYNOW (729699) to pay.
* Not available at all locations.
MyMetro®
• Manage your MetroPCS account right on your phone.
By dialing any of the customer service numbers you can change your rate
plan, change your features and pay your bill. Just follow the instructions
on your phone.
For Assistance:
Please visit your local MetroPCS store or refer to the following options
if you need additional assistance.
• Sign up for MyAccount to view account details, check your balance,
make a payment, manage eWallet and more.
• MetroPCS automated customer service
from any phone......................................1.888.8metro8
and follow the prompts (1.888.863.8768)
• Online information...................................metropcs.com
Please follow us at:
@MetroPCS
facebook.com/Metropcs
Coverage: Coverage and services not available everywhere.
Nationwide long distance only available to the continental U.S.
and Puerto Rico. Coverage, rates, services and features subject
to change.
Text Messages: Text messages can only be sent while in a MetroPCS
coverage area or in a compatible roaming area. No guarantee of text
message delivery.
43
General: Family Plan is limited to five lines attached to one account
and use of qualifying phones. Limited time offer. Certain restrictions
apply. Phone selection and availability may vary by store. Compatible
MetroPCS device required; not all features or plans available with all
devices. MetroPCS features and services for personal use only. Not all
services are available in all covered areas.
Data Plans: For $40 and $50 plans, full available speeds apply up to
monthly data allotment; then speeds slowed to average MetroPCS
network speeds for remainder of billing cycle. Your phone will continue
to indicate that it is receiving a MetroPCS 4G or 4G LTE signal even
if your usage is not at full available speed. Wi-Fi usage does not count
toward your monthly data allotment. Use of some content, features, or
services may incur separate, additional charges and/or require a qualifying
data plan or access to Wi-Fi connection. Data Top-Up purchase provides
an additional 1GB of high speed data. Data Top-Up allotments may only
be used during the Billing Cycle in which they were purchased.
Abnormal Usage: Service may be slowed, suspended, terminated,
or restricted for misuse, abnormal use, interference with our network
or ability to provide quality service to other users, or roaming usage
predominance. Customers who use an extremely high amount of
data in a cycle will have their data usage de-prioritized compared to
other customers for that cycle in times and locations when competing
network demands occur, resulting in relatively slower speeds. See store
or metropcs.com for coverage, details and Terms and Conditions of
Service (including arbitration provision).
Copyright: MetroPCS related trademarks and other intellectual
property are the exclusive properties of T-Mobile USA, Inc. All other
trademarks and other intellectual property are the properties of their
respective owners. Copyright ©2016 T-Mobile USA, Inc.
Your device may not work if you alter its original software. This device
will only operate with firmware versions that have been approved for
use by MetroPCS and the device manufacturer. If unauthorized firmware
is placed on the device it will not function.
Hearing aid compatibility: This phone has been tested and rated
for use with hearing aids for some of the wireless technologies that it
uses. However, there may be some newer wireless technologies used
in this phone that have not been tested yet for use with hearing aids.
It is important to try the different features of this phone thoroughly
and in different locations, using your hearing aid or cochlear implant,
to determine if you hear any interfering noise. Consult your service
provider or the manufacturer of this phone for information on hearing
aid compatibility. If you have questions about return or exchange policies,
consult your service provider or phone retailer.
Your phone’s GPS system is enabled by default in order to permit use of
planned future services; see your phone’s manual for instructions should
you wish to disable your GPS for non-911 purposes.
MetroPCS Terms and Conditions of Service (“Agreement”)
For the most recent and up-to-date version of the MetroPCS Terms
and Conditions of Service to which you agree and will be bound when
you activate, use, change or pay for your MetroPCS service, please visit
metropcs.com/terms.
Welcome to MetroPCS. We are pleased that you have selected us as
your wireless carrier. Our Terms and Conditions of Service are available
at https://www.metropcs.com/terms-conditions/terms-conditionsservice.html. These Terms and Conditions of Service apply to all devices
and wireless services provided by us to you and consist of several parts,
which may be amended from time to time.
In the event that the terms and conditions relating to a feature you may
have selected or may be included in your Rate Plan conflict with the
MetroPCS Terms and Conditions of Service, the MetroPCS Terms and
Conditions of Service shall control.
By: (a) giving us a written or electronic signature or telling us orally
that you accept the MetroPCS Terms and Conditions of Service; (b)
activating Service (if you are a new subscriber); (c) using your Service
after your Service is activated or after you make a change or addition
to your Service; (d) paying for the Service; or (e) failing to activate
Service within 30 days after the purchase of your wireless device, unless
you return your wireless device within MetroPCS’ applicable return
period, you agree to the MetroPCS Terms and Conditions of Service
and the terms and conditions of service and use related to any feature
you may have selected or may be included in your Rate Plan, including,
but not limited to:
• You waive your right to a jury trial in disputes with MetroPCS;
• Your disputes with MetroPCS will be decided by an arbitrator;
• You waive your right to institute or participate in class action litigation
against MetroPCS;
• You will provide MetroPCS with accurate information about yourself;
• MetroPCS may communicate with you from time to time about
your Service;
• You will pay all taxes and regulatory fees even if your rate plan is
inclusive of taxes and regulatory fees; and
• MetroPCS may terminate your Service if you fail to timely pay for
your Service or violate the Terms and Conditions of Service in any
way, including abuse of the Service or violations of applicable laws.
44
45
Customer Service. If you have any questions regarding your
Service or information in this Agreement, you may call our
activation center at 1-888-8metro8 (1.888.863.8768).
Billing for Premium and Third-Party Services
California Residents Only
Certain parties besides MetroPCS have the ability to place charges
on your bill for premium services. You may access these services and
authorize the placement of charges on your bill through your phone
or online account. MetroPCS also provides customers, at no additional
cost, with the ability to restrict the placement of charges for premium
and third-party services on your account. Contact customer care or go
to www.metropcs.com/blocking for more information.
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
12 Month Limited Warranty
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
TCL Communication Ltd. warrants to the original retail purchaser of
this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective in
material or workmanship that results in product failure within the
first twelve (12) months from the date of purchase as shown on your
original sales receipt from an authorized sales agent. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s). Batteries, power adapters, and other accessories sold
as in box items are also warranted against defects and workmanship
that results in product failure within the first twelve (12) month
period from the date of purchase. This warranty extends to products
purchased and sold within the United States.
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.
How to obtain Support: Contact the customer care center by calling
(855-368-0829) or going to (http://www.alcatelonetouch.us). We
have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
46
47
Troubleshooting������������������
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading. ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data
and profile before doing formatting and upgrading.
Carry out the following checks:
My phone is frozen or cannot be switched on
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power
key and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
(32°F) to +40°C (104°F)).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
48
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see “Inserting
or removing the SIM card”).
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your service provider (credit,
SIM card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your service provider (credit,
SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your service
provider.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone
is clean.
49
I am unable to use the features described in the manual
• Check with your service provider to make sure that your
subscription includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files
or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability.
I cannot access my voicemail
• Make sure your service provider's voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3.5
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Switch on the backlight upon request.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your service provider to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with your
service provider.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your service provider to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB debugging in
USB connection options.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your service provider.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection
range.
50
51
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2015 TCL Communication Ltd.
All rights reserved
TCL Communication Ltd. reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
52

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