TCL Communication BT04 Mobile Phone User Manual Safety and warranty letter

TCL Communication Ltd. Mobile Phone Safety and warranty letter

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Safety and warranty letter

Contents

1. User Manual
2. Safety and warranty letter
3. Safety and warranty Letter

Safety and warranty letter

1Safety and use ��We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.• TRAFFIC SAFETY:Given that studies show that using a phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their phone when the vehicle is not parked. Check the laws and regulations on the use of wireless phones and their accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas.When driving, do not use your phone and headset to listen to music or to the radio. Using a headset can be dangerous and forbidden in some areas.When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:- Do not place your phone on top of the dashboard or within an airbag deployment area;- Check with your car dealer or the car manufacturer to make sure that the car’s electronic devices are adequately shielded from phone RF energy.• CONDITIONS OF USE:You are advised to switch off the phone from time to time to optimize its performance.Remember to abide by local authority rules of mobile phone use on aircrafts.Operational Warnings: Obey all posted signs when using mobile devices in public areas.Follow Instructions to Avoid Interference Problems: Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.Switch the phone off before boarding an aircraft.Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, phones can interfere with other electrical or electronic devices, or equipment using radio frequency.Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid, or an insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any. English - CQF1HS3ALAAASafety and warranty informationThis product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found on Radio waves section.When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 15 mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your phone near your ear while the loudspeaker is in use.www.sar-tick.comBC

2 3- Take a minimum of a 15-minute break hourly;- Play in a room in which all lights are on;- Play at the farthest distance possible from the screen;- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again;- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other par ts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.• PRIVACY:Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your phone regarding taking photographs and recording sounds with your phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorization has been obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your phone (including the carrier) disclaim any liability which may result from improper use of the phone.• BATTERY:Following air regulation, the battery of your product is not charged. Please charge it first.For non-unibody device:Observe the following precautions for battery use: - Do not attempt to open the battery (due to the risk of toxic fumes and burns); - Do not puncture, disassemble, or cause a short circuit in a battery;- Do not burn or dispose of a used battery in the garbage or store it at temperatures above 50°C(122°F). Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCL Communication Ltd. and/or its affiliates.For unibody device:Please note your phone is a unibody device, the back cover and battery are not removable. Observe the following precautions:- Do not attempt to open the back cover;- Do not attempt to eject, replace, or open battery;- Do not puncture the back cover of your phone;Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your mobile device with your implantable medical device, consult your healthcare provider.To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the phone away from your ear while using the "hands-free" mode because the amplified volume might cause hearing damage.Do not let children use the phone and/or play with the phone and accessories without supervision.If your phone has a removable cover, note that your phone may contain substances that could create an allergic reaction.If your phone is a unibody device, the back cover and battery are not removable. If you disassemble your phone the warranty will not apply. Disassembling the phone may damage the battery, and may cause leakage of substances that could create an allergic reaction.Always handle your phone with care and keep it in a clean and dust-free place.Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is -10°C (14°F) to +45°C (113°F) . At over 45°C (113°F) the legibility of the phone’s display may be impaired, though this is temporary and not serious. Do not open, dismantle, or attempt to repair your phone yourself.Do not drop, throw, or bend your phone.Do not use the phone if the glass made screen is damaged, cracked, or broken to avoid any injury.Do not paint it.Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.Your phone should not be disposed of in a municipal waste.Please check local regulations for disposal of electronic products.Remember to make backup copies or keep a written record of all important information stored on your phone.Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone. Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:- Do not play or use a flashing-lights feature if you are tired or need sleep;

4 5Radio waves ��THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.Your phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF) energy. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. These guidelines include a substantial safety margin designed to ensure the safety of all persons, regardless of age and health.The exposure standard for phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by public authorities such as the Federal Communications Commission of the US Government (FCC), or by Innovation, Science and Economic Development Canada (ISEDC), is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are conducted using standard operating positions with the phone transmitting at its highest certified power level in all tested frequency bands.This device is complied with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had been tested in accordance with the measurement methods and procedures specified in IEEE1528.The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC ID: 2ACCJBT04Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output of the phone. Before a phone model is available for sale to the public, compliance with national regulations and standards must be shown.Maximum SAR for this model and conditions under which it was recorded:9008X (Body-worn) LTE band7 1.15 W/Kg 9008X (Head) 2.4WLAN 0.36 W/Kg- Do not burn or dispose of your phone in the garbage or store it at temperatures above 50°C (122°F).Phone and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations.This symbol on your phone, the battery, and the accessories means that these products must be taken to collection points at the end of their life:- Municipal waste disposal centers with specific bins for these items of equipment;- Collection bins at points of sale. They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.In European Union countries:These collection points are accessible free of charge.All products with this sign must be brought to these collection points.In non-European Union jurisdictions:Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.In the United States you may learn more about CTIA’s Recycling Program at http://www.gowirelessgogreen.org/CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.• CHARGERS:Home A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F).The chargers designed for your phone meet the standard for safety of information technology equipment and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.Characteristics of power supply (depending on the country):Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA Output: 5V, 1000mA Battery: Lithium 3000 mAh

12 13Troubleshooting��Before contacting the service center, you are advised to follow the instructions below:•You are advised to fully charge the battery for optimal operation.•Avoid storing large amounts of data on your phone as this may affect its performance.•Update your phone's software via the Updates application. Or you can touch Settings > About phone > System updates to update software.•Reset your phone via Factory data reset. You can touch Settings > Backup & reset > Factory data reset, and then touch RESET PHONE. Another method is to hold down the Power key and the Volume up key at the same time when your phone is powered off. All your phone data will be lost permanently. It is strongly advised to fully back up your phone data before formatting. and carry out the following checks:My phone can't be switched on or is frozen•When the phone can't be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.•When the phone falls into a loop during power on animation and the user interface can't be accessed, press and hold the Volume down key to enter Safety mode. This eliminates any abnormal OS booting issues caused by third party applications.•If neither method is effective, reset the phone using the Power key and the Volume up key (holding both together) or update software via the Updates application.My phone has not responded for several minutes•Restart your phone by pressing and holding the Power ke y.•If it still doesn't work, use Factory data reset to reset the phone or use the Updates application to update software.My phone turns off by itself•Check that your screen is locked when you are not using your phone, and make sure that the Power key is not accidentally pressed while the screen is unlocked.•Check the battery charge level.•If it still doesn't work, use Factory data reset to reset the phone or the Updates application to update software.My phone can't charge properly•Make sure that you are using the Alcatel charger that comes with the phone.•Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.•Make sure that charging is carried out under normal conditions (0°C (32°F) to 40°C (104°F)).•When abroad, check that the voltage input is compatible.My phone can't connect to a network or "No service" is displayed•Try connecting in another location.•Verify the network coverage with your carrier.•Check with your carrier that your SIM card is valid. •Try connecting at a later time if the network is overloaded.My phone can't connect to the internet•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.• Make sure that the internet access service of your SIM card is available.•Check your phone's internet connection settings.•Make sure that you are in a place with network coverage.•Try connecting at a later time or another location.Invalid SIM card•Make sure that the SIM card has been correctly inserted (see "Inserting or removing the SIM card").• Make sure that the chip on your SIM card is not damaged or scratched.•Make sure that the service of your SIM card is available.My phone can't make outgoing calls•Make sure that you have dialed a valid number and have touched Call.•For international calls, check the country and area codes.•Make sure that your phone is connected to a network, and the network is not overloaded or unavailable.•Check your subscription status with your carrier (credit, SIM card valid, etc.).•Make sure that you have not barred outgoing calls.•Make sure that your phone is not in airplane mode.My phone can't receive incoming calls•Make sure that your phone is switched on and connected to a network (check for overloaded or unavailable network).•Check your subscription status with your carrier (credit, SIM card valid, etc.).•Make sure that you have not forwarded incoming calls.•Make sure that you have not barred certain calls.•Make sure that your phone is not in airplane mode.The caller’s name/number doesn't appear when a call is received• Check that you have subscribed to this service with your carrier.•Your caller has concealed his/her name or number.I can't find my contacts•Make sure that your SIM card is not broken.•Make sure that your SIM card is inserted properly.•Import all contacts stored in SIM card to phone.The sound quality of the calls is poor•You can adjust the volume during a call by pressing the Volume up/down ke y.•Check the network strength.• Make sure that the receiver, connector or speaker on your phone is clean.I can't use the features described in the manual•Check with your carrier to make sure that your subscription includes this service.•Make sure that this feature doesn't require an Alcatel accessory.When I select a number from my contacts, the number can't be dialed• Make sure that you have correctly recorded the number in your file.• Make sure that you have selected the country code when calling an international number.I can't add a contact•Make sure that your SIM card contacts are not full; delete some files or save the files to the phone.My callers can't leave messages on my voicemail•Contact your network carrier to check service availability.I can't access my voicemail•Make sure that your carrier’s voicemail number is correctly entered in "Voicemail number".•Try later if the network is busy.

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