TCL Communication BT04 Mobile Phone User Manual Safety and warranty letter

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Document ID	3368103
Application ID	aVcOFS8Q5auZzWgEio7Lbw==
Document Description	Safety and warranty letter
Short Term Confidential	Yes
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	17.08kB (213441 bits)
Date Submitted	2017-04-24 00:00:00
Date Available	2017-10-22 00:00:00
Creation Date	2017-04-19 15:02:56
Producing Software	Adobe PDF Library 10.0.1
Document Lastmod	2017-04-20 10:25:18
Document Title	Safety and warranty letter
Document Creator	Adobe InDesign CS6 (Windows)

Safety and use������������������������������������������������������������������������������������
Safety and warranty information
www.sar-tick.com
This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found on Radio
waves section.
When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or
otherwise maintain a distance of 15 mm from the body to ensure compliance with RF exposure requirements. Note that
the product may be transmitting even if you are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your
phone near your ear while the loudspeaker is in use.
BC
English - CQF1HS3ALAAA
We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence
of improper use or use contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested
to refrain from using their phone when the vehicle is not parked. Check the laws and regulations on the use of wireless phones and their accessories in the areas
where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas.
When driving, do not use your phone and headset to listen to music or to the radio. Using a headset can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure
that there is no problem:
- Do not place your phone on top of the dashboard or within an airbag deployment area;
- Check with your car dealer or the car manufacturer to make sure that the car’s electronic devices are adequately shielded from phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the phone from time to time to optimize its performance.
Remember to abide by local authority rules of mobile phone use on aircrafts.
Operational Warnings: Obey all posted signs when using mobile devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your
mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, phones can interfere
with other electrical or electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in
any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid, or an insulin pump, etc. In particular
when using the phone, you should hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your mobile device with your
implantable medical device, consult your healthcare provider.
To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the phone away from your ear while using the "hands-free" mode because the
amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the phone and accessories without supervision.
If your phone has a removable cover, note that your phone may contain substances that could create an allergic reaction.
If your phone is a unibody device, the back cover and battery are not removable. If you disassemble your phone the warranty will not apply. Disassembling the phone
may damage the battery, and may cause leakage of substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The
manufacturer’s recommended operating temperature range is -10°C (14°F) to +45°C (113°F) .
At over 45°C (113°F) the legibility of the phone’s display may be impaired, though this is temporary and not serious.
Do not open, dismantle, or attempt to repair your phone yourself.
Do not drop, throw, or bend your phone.
Do not use the phone if the glass made screen is damaged, cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model.
TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
Your phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make backup copies or keep a written record of all important information stored on your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a
person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your
doctor before playing video games on your phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again;
- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
• PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your phone regarding taking
photographs and recording sounds with your phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the
voices of other people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an invasion of privacy. It is the user's
sole responsibility to ensure that prior authorization has been obtained, if necessary, in order to record private or confidential conversations or take a photograph of
another person; the manufacturer, the seller or vendor of your phone (including the carrier) disclaim any liability which may result from improper use of the phone.
• BATTERY:
Following air regulation, the battery of your product is not charged. Please charge it first.
For non-unibody device:
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns);
- Do not puncture, disassemble, or cause a short circuit in a battery;
- Do not burn or dispose of a used battery in the garbage or store it at temperatures above 50°C(122°F).
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never
use damaged batteries or those not recommended by TCL Communication Ltd. and/or its affiliates.
For unibody device:
Please note your phone is a unibody device, the back cover and battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your phone;
- Do not burn or dispose of your phone in the garbage or store it at temperatures above 50°C (122°F).
Phone and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations.
This symbol on your phone, the battery, and the accessories means that these products must be taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins for these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead
they are to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
• CHARGERS:
Home A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard for safety of information technology equipment and office equipment use. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5V, 1000mA
Battery:
Lithium 3000 mAh
Radio waves���������������������������������������������������������������������������������������
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF) energy. These
limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. These guidelines include a substantial safety margin
designed to ensure the safety of all persons, regardless of age and health.
The exposure standard for phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by public authorities such as the
Federal Communications Commission of the US Government (FCC), or by Innovation, Science and Economic Development Canada (ISEDC), is 1.6 W/kg averaged
over 1 gram of body tissue. Tests for SAR are conducted using standard operating positions with the phone transmitting at its highest certified power level in all
tested frequency bands.
This device is complied with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had been tested in accordance with the
measurement methods and procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.
SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC
ID: 2ACCJBT04
Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. This
is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output of the phone. Before a phone model is available for sale to the public, compliance with national regulations
and standards must be shown.
Maximum SAR for this model and conditions under which it was recorded:
9008X (Body-worn)
LTE band7
1.15 W/Kg
9008X (Head)
2.4WLAN
0.36 W/Kg
While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for RF exposure.
For body-worn operation, the phone meets FCC RF exposure guidelines provided that it is used with a non-metallic accessory with the handset at least 15 mm from
the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular Telecommunications & Internet Association (CTIA) Web site: http://www.ctia.org/
The World Health Organization (WHO) considers that present scientific information does not indicate the need for any special precautions for use of phones. If
individuals are concerned, they might choose to limit their own or their children’s RF exposure by limiting the length of calls, or using “hands-free” devices to keep
phones away from the head and body. Additional WHO information about electromagnetic fields and public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna;
- Increase the separation between the equipment and receiver;
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected;
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the following statement:
This phone complies with Part 15 of the FCC Rules and Innovation, Science and Economic Development Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
- This device may not cause harmful interference;
- This device must accept any interference received, including interference that may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant with the
guidelines when used with a headset or usb data cable.
If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 15 mm away from the body.
Please note by using the device some of your personal data may be shared with the main device. It is under your own responsibility to protect your
own personal data, not to share with it with any unauthorized devices or third party devices connected to yours. For products with Wi-Fi features,
only connect to trusted Wi-Fi networks. Also when using your product as a hotspot (where available), use network security. These precautions will help
prevent unauthorized access to your device. Your product can store personal information in various locations including a SIM card, memory card, and
built-in memory. Be sure to remove or clear all personal information before you recycle, return, or give away your product. Choose your apps and updates carefully,
and install from trusted sources only. Some apps can impact your product’s performance and/or have access to private information including account details, call data,
location details and network resources.
Note that any data shared with TCL Communication Ltd. is stored in accordance with applicable data protection legislation. For these purposes TCL Communication
Ltd. implements and maintains appropriate technical and organizational measures to protect all personal data, for example against unauthorized or unlawful processing
and accidental loss or destruction of or damage to such personal data whereby the measures shall provide a level of security that is appropriate having regard to
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal data, and;
- The sensitivity of the personal data processed.
You can access, review and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting us directly. Should
you require us to edit or delete your personal data, we may ask you to provide us with evidence of your identity before we can act on your request.
Licenses����������������������������������������������������������������������������������������������
microSD Logo is a trademark.
 he Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCL Communication Ltd. and its affiliates
is under licence. Other trademarks and trade names are those of their respective owners.
Alcatel 9008X Bluetooth Declaration ID D031860
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Google, the Google logo, Android, the Android logo, Google SearchTM, Google MapsTM, GmailTM, YouTube, Google Play Store, Google LatitudeTM, and
HangoutsTM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0
Attribution License (the text will show when you touch Google legal in Settings > About phone > Legal information)(1).
You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code and other open
source programs licensed under the GNU General Public Licence and Apache Licence.
We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by
TCL Communication Ltd.
You may download the source codes from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from the internet.
General information�������������������������������������������������������������������������
• Website: www.alcatelonetouch.us
• Facebook: facebook.com/alcatel
• Twitter: twitter.com/alcatel
• Instagram: instagram.com/actalel
• Hotline: In the United States, call 855-368-0829 for technical support. In Canada, call 855-844-6058 for technical support.
• Manufacturer: TCL Communication Ltd.
• Address: Flat/RM 1910-12A, Block 3, China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon, Hong Kong.
• Electronic labeling path: Touch Settings > Regulatory & Safety or press *#07#, you can find more information about labeling(1).
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by email to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band (850/900/1800/1900MHz), UMTS in quad-band (UMTS1/2/5/8), or LTE in hexa-band LTE
B1/3/7/8/20/28A.
Protection against theft(2)
Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the number the
first time you use your phone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your carrier if your phone is stolen. This number
allows your phone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your phone or specific
carrier services.
(1)
(1)
May not be available in all countries.
(2)
It depends on countries.
Contact your network carrier to check service availability.
TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by
the carrier exclusively.
TCL Communication Ltd. Warranty����������������������������������������������
TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer usage and
condition be proven to be defective in material or workmanship that results in product failure within the first twelve (12)(1) months from the date of purchase as
shown on your original sales receipt from an authorized sales agent. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure within the first
six (6)(2) months period from the date of purchase as shown on your original sales receipt. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at
the company’s option without charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the following conditions occur:
• Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used;
• Connection to any equipment not supplied or not recommended by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party applications;
• Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any
condition outside the operating guidelines;
• Rooted devices;
• Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts;
(1)
(2)
The warranty period may vary depending on your country.
The life of a rechargeable phone battery in terms of conversation time, standby time and total service life, will depend on the conditions of use and network configuration.
Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your phone during the first six months after purchase and
for approximately 200 more recharges.
10
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited
to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: In the United States please call, (855) 368-0829 or go to www.alcatelonetouch.us for technical support. In Canada, please call, (855) 844-6058
or go to www.alcatelonetouch.ca for technical support. We have placed many self-help tools that may help you to isolate the problem and eliminate the need to
send your wireless device in for service. In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize
our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship
the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address (No PO Boxes accepted),
wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center. TCL Communication
Ltd. is not responsible for devices that do not arrive at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon receipt,
the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
• Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/electronic-recycling-program, or
• Call Alcatel US Customer Support at 1-855-368-0829.
11
Troubleshooting�����������������������
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If it still doesn't work, use Factory data reset to reset the phone or use the
Updates application to update software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and
make sure that the Power key is not accidentally pressed while the screen
is unlocked.
• Check the battery charge level.
• If it still doesn't work, use Factory data reset to reset the phone or the
Updates application to update software.
My phone can't charge properly
• Make sure that you are using the Alcatel charger that comes with the phone.
• Make sure that your battery is not completely discharged; if the battery power
has been empty for a long time, it may take around 20 minutes to display the
battery charger indicator on the screen.
• Make sure that charging is carried out under normal conditions (0°C (32°F)
to 40°C (104°F)).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
• Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.
Before contacting the service center, you are advised to follow the instructions
below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect its
performance.
• Update your phone's software via the Updates application. Or you can
touch Settings > About phone > System updates to update software.
• Reset your phone via Factory data reset. You can touch Settings
> Backup & reset > Factory data reset, and then touch RESET
PHONE. Another method is to hold down the Power key and the Volume
up key at the same time when your phone is powered off. All your phone
data will be lost permanently. It is strongly advised to fully back up your phone
data before formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
• When the phone falls into a loop during power on animation and the user
interface can't be accessed, press and hold the Volume down key to enter
Safety mode. This eliminates any abnormal OS booting issues caused by third
party applications.
• If neither method is effective, reset the phone using the Power key and
the Volume up key (holding both together) or update software via the
Updates application.
12
• Make sure that the internet access service of your SIM card is available.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
• Make sure that the chip on your SIM card is not damaged or scratched.
• Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the network is not
overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM card valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network (check
for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM card valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed to this service with your carrier.
• Your caller has concealed his/her name or number.
13
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume up/
down key.
• Check the network strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription includes this
service.
• Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an international
number.
I can't add a contact
• Make sure that your SIM card contacts are not full; delete some files or save
the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure that your carrier’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone memory as it might be full.
• Contact your network carrier to check service availability and MMS
parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped. Try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
• Check that your USB driver is installed properly.
• Check that you have marked the USB debugging checkbox.
• Make sure that you’re using the right cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 210 minutes).
• After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for extended
periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data.
Ending the above actions will make your phone return to normal temperature.
After Factory data reset is performed, I can't use my phone without
entering Google account credentials
• After reset is performed, you must enter the original Google account
credentials that were used on this phone.
• If you don’t remember your Google account credentials, complete Google
account recovery procedures.
• If you still cannot access your phone, apply to the authorized repair center, but
remember that it will not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound &
notification > Do Not Disturb) is not activated.
• Press the Volume up/down key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform Factory data reset.
• If you still cannot access your phone, apply to the authorized repair center, but
remember that it will not be regarded as warranty case.
14
Alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd.
All rights reserved.
TCL Communication Ltd. reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).
15

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