TCT Mobile 519 Quad-Band GSM Mobile Phone User Manual IP5026 ALCATEL 3022G QG Eng USA 01 140820 indd

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30.22G
1.1
Your mobile ..............
Keys
1.2
For more information about how to use the phone, please go
to www.alcatelonetouch.com to download complete user
manual (English version only). Also on our website you can
find helpful FAQs (English version only).
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in the
RADIOWAVES section of this user guide.
When carrying the product or using it
while worn on your body, either use an
www.sar-tick.com approved accessory such as a holster or
otherwise maintain a distance of 15
10 mm
from the body to ensure compliance with
RF exposure requirements. Note that
the product may be transmitting even if
you are not making a phone call.
Call forwarding activated: your calls are forwarded.
Left softkey
Alarm programed.
Missed calls.
Wi-Fi key
Switch on/
Switch off
End call
Vibrate alert
(press and hold)
Fn key
Roaming.
In edit mode:
Press once: Input a top-half character
Press twice: Lock the keyboard in top-half key input
mode, then press again to unlock top-half character
input mode
GPRS connecting.
Delete one by one (press)
Flight mode.
Move cursor to the next line
Wi-Fi connected;
In edit screen:
Press: Switch the input method
Wi-Fi on but disconnected
Silence mode: your phone does not ring, beep or vibrate.
SMS unread.
You can access your call memory by pressing
from the idle
screen, and you will see Call log(s), Missed call(s), Dialed
call(s), received call(s), Rejected call(s).
From the main menu select "Facebook" to enter: http://m.
facebook.com/ by web-link.
Twitter ...............
From the main menu select "Twitter" to enter: http://m.
twitter.com/ by web-link.
This function enables you to surf the Internet using the mobile
phone.
13 Videos .................
Camera .............
To hang up the call, press the Right softkey or the
key.
4.1
Messages ............
Create message
From the main menu select "Messages" to create message.
While writing a message, select "Options" to access all the
messaging options.
Making an emergency call
If your phone is covered by the network, dial emergency number
and press the
key to make an emergency call. This works
even without a SIM card and without typing the PIN code or
unlocking the keypad.
Calling your voicemail
(1)
To access your voicemail, hold down the
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to
your recipient.
5.1
key.
Contacts .............
Consulting your contacts
To access the contacts from the main screen, press the
key and select the
icon from the menu.
5.2
Use this funtion to play video files. Press
to play/pause the
video player, short press
and
to tune volume; press or
to last or next video.
Music ...................
14
To access volume interface, please press the
can adjust the volume by pressing the
key.
Note: Consulting the local network operator for related fee
and specific setup.
18
You will have access to all audio and visual files stored in
memory card in My files.
key. Then you
Use this function to record audio files. The phone support
WAV, AMR or MP3. The recording file you stopped will be
stored in my music list automatically.
The World clock shows current local time and the time zone in
different cities.
Aim at the microSD card slot of the phone and metal surface of
microSD card face downward, then push the microSD card
gently, and the card will be inserted correctly.
To remove the microSD card, slide it out.
Do not support hot plugging for microSD card.
23
Calculator ..........
Enter a number, select the type of operation to be performed,
and enter the second number, then press "=" to display the
result.
20
Calendar ...........
17
Email ..................
Your phone has an email client with the settings pre-defined for
a few popular email services link – Gmail, Foxmail, Hotmail, etc.
Besides this, you can set up other POP3 or IMAP4 email
accounts that you may be using.
21
Converter .........
Conversion support weight conversion and length conversion.
24
Adding a contact
Fake call ...........
30
Wi-Fi ..................
Latin input mode
Using Wi-Fi, you can connect to the Internet when your
phone is within range of a wireless network. Wi-Fi can be used
on the phone even without a SIM card inserted.
To write messages, there are two writing methods:
28
- Predictive with the Cstar mode (for other languages): This
mode speeds up the writing of your text.
Press once: Input a top-half character
Fn key
Press twice: Lock the keyboard in top-half
key input mode, then press again to unlock
top-half character input mode
Settings .............
From the main menu, select the menu icon
and select the
function of your choice in order to customize your telephone:
Call settings, Phone settings, Display, Security,
Connections.
- Normal (for English): this mode allows you to type a text
by choosing a letter or a sequence of characters associated
with a key.
Space key
Shift key
You can create fake call through this function.
25
Contact your network operator to check service availability.
27
World clock ......
Inserting and removing the memory card:
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to view.
15 Recorder ............
(1)
Depending on your country.
22
Alarm .................
Your mobile phone has a built-in alarm clock with a snooze
feature.
19
Make sure that microSD card is well inserted before activating
music.
A library links to the images in memory card to be set as
Wallpaper, Contact icon.
(1)
FM radio ............
Access this feature from the main menu by selecting "Music".
You will have full flexibility of managing music on memory card.
Images................
The icons and illustrations in this guide are provided for information
purposes only.
16 My files ...............
Your phone is equipped with a radio (1). You can use the
application as a traditional radio with saved channels or with
parallel visual information related to the radio program on the
display if you tune to stations that offer Visual Radio service.
You can listen to it while running other applications.
12
Browser ..............
Making a call
Dial the desired number then press the
key to place the call.
If you make a mistake, you can delete the incorrect digits by
pressing the Right softkey.
3.2
The charge is complete when the animation stops.
Calls ..........................
Press: Open Wi-Fi menu
Your mobile phone is fitted with a camera for taking photos
that you can use in different ways:
• store them in your "Phone\MemoryCard".
• customize your main screen.
11
3.1
Available functions during the call
During a call, you can use your contacts, messages, etc. without
hanging up or dropping the call.
Press: Open camera menu
Make sure that microSD card is well inserted before taking
photos.
Facebook ............
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
3.4
key from the main screen.
key to talk
You can add a new contact to phone or SIM card by selecting
"New" from the menu"Options".
10
Call log ...............
Removing and inserting the SIM card
GPRS connection status (Activated).
(1)
Removing and installing the battery
Access your voicemail (press and hold)
Connect the battery charger to your phone and outlet
respectively.
• The charging may take about 20 minutes to start if the battery
is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before connecting
the charger.
• The outlet must be near to the phone and easily accessible
(avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to fully
charge the battery (
).
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; reduce the backlight time, etc.
Receiving a call
When you receive an incoming call, press the
and then hang up using the
key.
key until the phone powers on.
Power off your phone
Hold down the
Level of network reception.
In idle screen:
Press and hold: Lock the keypad
In edit mode:
Press: input space
Navigation key:
Menu/Confirm an option
Left softkey
Camera key
Answer/Send call
Call log (Idle screen)
Right softkey
2.3
Set-up
3.3
Power on your phone
Hold down the
Keypad locked.
Switch on/Switch off the telephone (press and hold)
End call
Return to idle screen
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is in use.
2.1
2.2
Getting started ........
Removing and installing the back cover
Headset connected.
Right softkey
Charging the battery (1)
Vibrate alert: your phone vibrates, but does not ring or
beep.
Answer
Send a call
In idle screen:
Access call log (Redial) (press)
Quick Start Guide
(1)
Battery charge level.
Navigation key
Confirm an option (press the middle of the key)
30.22D
Main screen icons
29
Call filter ...........
Del key
Press: input space
Press: switch input mode
Press: delete one by one
STK ...................
Contact your network operator to check service availability.
Management and preview the whitelist and blacklist, and can
enable blacklist, enable whitelist, also can turn off this feature.
Bluetooth ..........
You can transfer data, such as music to other device using
Bluetooth. Search the device and accept/transfer data. The
received data is automatically stored in the directory.
26
Profiles ..............
With this menu, you may personalize ringtones for different
events and environments.
(1)
English - CJB1ADAALAAA
IP5026_ALCATEL 3022G_QG_Eng_USA_01_140820.indd 1
10
The quality of the radio depends on the coverage of the radio station in
that particular area.
11
12
13
14
15
16
2014-8-20 15:18:08
Safety and use..................
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult your doctor before
playing video games on your mobile phone or enabling a flashing-lights
feature on your mobile phone. Parents should monitor their children’s
use of video games or other features that incorporate flashing lights on
the mobile phones. All persons should discontinue use and consult a
doctor if any of the following symptoms occur: convulsion, eye or
muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the
following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other parts
of your body. Follow these instructions to avoid problems such as tendinitis,
carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or insulin
pump. In particular when using the mobile phone you should hold it
against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using your
mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your mobile
phone to your ear. Also move the handset away from your ear while
using the “hands-free” option because the amplified volume might cause
hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of liquids,
dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when exposed
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile phone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the manufacturer,
the seller or vendor of your mobile phone (including the operator)
disclaim any liability which may result from the improper use of the
mobile phone.
17
18
19
TCT Mobile (US), Inc.
Warranty ..............................
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its
affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full
extent those damages can be disclaimed by law. Some states do not allow
the exclusion or limitation of incidental or consequential damages, or
limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/). We
have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In the
case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for the
defective device. Ship the device with a copy of the original proof of
purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to the
repair center. TCT Mobile (US), Inc. is not responsible for devices that
do not arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service center
will verify the warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using their
mobile phone when the vehicle is not parked. Check the laws and
regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use on
aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now in
regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date of
purchase as shown on your original sales receipt. Such defect(s) will
be repaired or replaced (with new or rebuilt parts) at the company’s
option without charge for parts or labor directly related to the
defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the operating
guidelines;
• Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
25
IP5026_ALCATEL 3022G_QG_Eng_USA_01_140820.indd 2
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Troubleshooting. ..............
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge (
) the battery for
optimal operation.
• Avoid storing large amounts of data in your phone as this
may affect its performance.
• Use User Data Format to perform phone formatting, (to
perform User Data format, hold down # while
simultaneously pressing the power on/off key). ALL User
phone data: contacts, photos, messages and files will be lost
permanently.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your
battery, then turn your phone on
• Check the battery power level, charge for at least 20
minutes
• If it still does not work, please use User Data Format to
reset the phone (1)
My phone is frozen or has not responded for several
minutes
• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to
reset the phone (1)
My phone turns off by itself
• Check that your keypad is locked when you are not using
your phone, and make sure power off key is not miscontacted due to unlocking keypad.
• Check the battery charge level
• If it still does not work, please use User Data Format to
reset the phone (1)
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.They
should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 130/150 mA
Output: 5 V, 550 mA
Battery:
Lithium 750
650 mAh
mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy.These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the general population.
The guidelines are based on standards that were developed by
independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless of
age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by public authorities such as the Federal Communications
Commission of the US Government (FCC), or by Industry Canada, is 1.6
W/kg averaged over 1 gram of body tissue. Tests for SAR are conducted
using standard operating positions with the mobile phone transmitting at
its highest certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
1.36 W/Kg for use at the ear and 0.9
1.17 W/Kg for use close to the body.
0.95
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 15
10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned, they
might choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep mobile
phones away from the head and body. (fact sheet n°193). Additional
WHO information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset or usb
data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the mobile
phone at least15
10 mm away from the body.
FCC ID: RAD519
20
21
22
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger
from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging
in the charger.
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
• Make sure charging is carried out under normal conditions
(0°C (32°F) to +40°C (104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service"
is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as
the one printed on your warranty card or box
• Make sure that the internet access service of your SIM card
is available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the key
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messages\Voicemail"
• Try later if the network is busy
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make sure
that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it
at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points for
them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCT Mobile Limited and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL ONETOUCH 3022G
Bluetooth Declaration ID
XXXXXXX
D023491
27
28
29
•
•
•
•
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM 850/900/1800/1900
MHz and UMTS 850/1900 MHz.
(1)
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Twitter and the T Logo are trademarks of Twitter,
Inc., and are used under license.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1)
Contact your network operator to check service availability.
23
24
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
• Switch on the backlight upon request
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
The flickering
icon is displayed on my standby screen
• You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to download new files
• Make sure you have inserted microSD card
• Make sure there is sufficient microSD card memory for your
download
• Check your subscription status with your operator
30
Website: www.alcatelonetouch.com
Facebook: http://www.facebook.com/alcatelonetouchusa
Twitter: http://www.twitter.com/alcatel1touch
Hot Line Number: In the United States, call 877-7023444 for technical support.
Protection against theft
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
All rights reserved © Copyright 2014
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
(1)
26
General information .......
• LICENCES
User Data Format ALL user phone data: Contacts, messages and
files will be lost permanently. Please store phone data in SIM card before
you want to format
31
32
2014-8-20 15:18:11

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