TP Link Technologies TDW8951NDV5 150Mbps Wireless N ADSL2+ Modem Router User Manual

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Date Submitted	2012-08-23 00:00:00
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Document Title	User Manual
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TD-W8951ND
150Mbps Wireless N ADSL2+ Modem Router
Rev: 3.0.2
1910010689
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice.
is a registered trademark
of TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2012 TP-LINK TECHNOLOGIES CO., LTD. All rights
reserved.
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:



Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.

Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1） This device may not cause harmful interference.
2） This device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or tv interference caused by unauthorized
modifications to this equipment. Such modifications could void the user’s authority to operate the
equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
FCC Part 68 Statement
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the BOTTOM OF THE DEVICE is a label that contains, among other information, a
product identifier in the format US: TPLDL01BTDW8951ND. If requested, this number must be
provided to the telephone company.
Applicable connector jack Universal Service Order Codes (“USOC”) for the Equipment is RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total RENs,
contact the local telephone company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format US: TPLDL01BTDW8951ND. The digits
represented by 01B are the REN without a decimal point (e.g., 03 is a REN of 0.3).
If this 150Mbps Wireless N ADSL2+ Modem Router causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance of service may be
required. But if advance notice isn't practical, the telephone company will notify the customer as
soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures
that could affect the operation of the equipment. If this happens the telephone company will
provide advance notice in order for you to make necessary modifications to maintain uninterrupted
service.
If trouble is experienced with this 150Mbps Wireless N ADSL2+ Modem Router, for repair or
warranty information, please contact 117 N Sunset Avenue, City of Industry, CA 91744, USA at +1
626 333 0234. If the equipment is causing harm to the telephone network, the telephone company
may request that you disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions
about what will disable alarm equipment, consult your telephone company or a qualified installer.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO
EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late evenings.
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the
following two conditions:
(1)This device may not cause harmful interference, and
(2)This device must accept any interference received, including interference that may cause
undesired operation.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with Canada radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
Ce dispositif est conforme à la norme CNR-210 d’Industrie Canada applicable aux appareils radio
exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes:
(1) Le dispositif ne doit pas produire de brouillage préjudiciable, et
(2) Ce dispositif doit accepter tout brouillage reçu,y compris un brouillage susceptible de
provoquer un fonctionnement indésirable.
NOTE IMPORTANTE:
Déclaration d’exposition aux radiations:
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un
environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This device has been designed to operate with the antennas listed below, and having a maximum
gain of 5dBi. Antennas not included in this list or having a gain greater than 5 dBi are strictly
prohibited for use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for
successful communication.
Ce dispositif a été conçu pour fonctionner avec les antennes énumérées ci-dessous, et ayant un
gain maximal de 5dBi. Antennes pas inclus dans cette liste ou ayant un gain supérieur à 5 dBi est
strictement interdite pour une utilisation avec cet appareil. L'impédance d'antenne requise est de
50 ohms.
Pour réduire le risque d'interférence aux autres utilisateurs, le type d'antenne et son gain doivent
être choisis afin que la puissance isotrope rayonnée équivalente (PIRE) ne dépasse pas celle
admise pour une communication réussie.
Korea Warning Statements
당해 무선설비는 운용중 전파혼신 가능성이 있음.
NCC Notice
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功
率或變更原設計之特性及功能。
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並
改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電
機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
UkrSEPRO
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.
Safety Information

When product has power button, the power button is one of the way to shut off the
product; When there is no power button, the only way to completely shut off power
is to disconnect the product or the power adapter from the power source.


Don’t disassemble the product, or make repairs yourself. You run the risk of
electric shock and voiding the limited warranty. If you need service, please contact
us.
Avoid water and wet locations.
This product can be used in the following countries:
AT
BG
BY
CA
CZ
DE
DK
EE
ES
FI
FR
GB
GR
HU
IE
IT
LT
LV
MT
NL
NO
PL
PT
RO
RU
SE
SK
TR
UA
TP-LINK TECHNOLOGIES CO., LTD
DECLARATION OF CONFORMITY
For the following equipment:
Product Description: 150Mbps Wireless N ADSL2+ Modem Router
Model No.: TD-W8951ND
Trademark: TP-LINK
We declare under our own responsibility that the above products satisfy all the technical
regulations applicable to the product within the scope of Council Directives:
Directives 1999/5/EC, Directives 2011/65/EU
The above product is in conformity with the following standards or other normative documents
ETSI EN 300 328 V1.7.1: 2006
ETSI EN 301 489-1 V1.9.2:2008& ETSI EN 301 489-17 V2.1.1:2009
EN 55022:2010
EN 55024:2010
EN 61000-3-2:2006+A1:2009+A2:2009
EN 61000-3-3:2008
EN60950-1:2006+A11：2009+A1:2010+A12:2011
EN62311:2008
The product carries the CE Mark:
Person is responsible for marking this declaration:
Yang Hongliang
Product Manager of International Business
Date of issue: 2012
TP-LINK TECHNOLOGIES CO., LTD.
Building 24 (floors 1, 3, 4, 5), and 28 (floors 1-4) Central Science and Technology Park,
Shennan Rd, Nanshan, Shenzhen, China
CONTENTS
Package Contents .................................................................................................... 1
Chapter 1.
Introduction ......................................................................................... 2
1.1
Product Overview .................................................................................. 2
1.2
Main Features ....................................................................................... 2
1.3
Conventions .......................................................................................... 3
Chapter 2.
Hardware Installation .......................................................................... 4
2.1
The Front Panel ..................................................................................... 4
2.2
The Back Panel ..................................................................................... 5
2.3
Installation Environment ........................................................................ 6
2.4
Connecting the Modem Router .............................................................. 6
Chapter 3.
Quick Installation Guide ..................................................................... 9
3.1
Configure PC ......................................................................................... 9
3.2
Login.................................................................................................... 12
Chapter 4.
4.1
Software Configuration ..................................................................... 16
Status .................................................................................................. 16
4.1.1 Device Info .................................................................................................16
4.1.2 System Log ................................................................................................ 17
4.1.3 Statistics .....................................................................................................18
4.2
Quick Start........................................................................................... 20
4.3
Interface Setup .................................................................................... 21
4.3.1 Internet .......................................................................................................21
4.3.2 LAN ............................................................................................................27
4.3.3 Wireless......................................................................................................29
4.4
Advanced Setup .................................................................................. 40
4.4.1 Firewall .......................................................................................................40
4.4.2 Routing .......................................................................................................41
4.4.3 NAT ............................................................................................................42
4.4.4 QoS ............................................................................................................46
4.4.5 VLAN ..........................................................................................................48
4.4.6 ADSL ..........................................................................................................51
4.5
Access Management ........................................................................... 52
4.5.1 ACL ............................................................................................................52
4.5.2 Filter ...........................................................................................................53
4.5.3 SNMP .........................................................................................................62
4.5.4 UPnP ..........................................................................................................62
4.5.5 DDNS .........................................................................................................63
4.5.6 CWMP ........................................................................................................64
4.6
Maintenance ........................................................................................ 65
4.6.1 Administration ............................................................................................ 65
4.6.2 Time Zone ..................................................................................................66
4.6.3 Firmware ....................................................................................................67
4.6.4 SysRestart ..................................................................................................70
4.6.5 Diagnostics .................................................................................................70
4.7
Help ..................................................................................................... 71
Appendix A: Specifications ................................................................................... 73
Appendix B: Troubleshooting ............................................................................... 74
Appendix C: Technical Support ............................................................................ 83
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Package Contents
The following contents should be found in your package:

One TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router

One Power Adapter for TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router

Quick Installation Guide

One RJ45 cable

Two RJ11 cables

One ADSL splitter

One Resource CD, which includes this User Guide
 Note:
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact your distributor.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 1. Introduction
Thank you for choosing the TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router.
1.1
Product Overview
The device is designed to provide a simple and cost-effective ADSL Internet connection for a
private Ethernet or IEEE 802.11n/ IEEE 802.11g/ IEEE 802.11b wireless network.
The TD-W8951ND connects to an Ethernet LAN or computers via standard Ethernet ports. The
ADSL connection is made using ordinary telephone line with standard connectors. Multiple
workstations can be networked and connected to the Internet using a single Wide Area Network
(WAN) interface and single global IP address. The advanced security enhancements, IP/MAC
Filter, Application Filter and URL Filter can help to protect your network from potentially
devastating intrusions by malicious agents from the outside of your network.
Quick Start of the Web-based Utility is supplied and friendly help messages are provided for the
configuration. Network and Router management is done through the Web-based Utility which can
be accessed through local Ethernet using any web browser.
ADSL
The TD-W8951ND supports full-rate ADSL2+ connectivity conforming to the ITU and ANSI
specifications. In addition to the basic DMT physical layer functions, the ADSL2+ PHY supports
dual latency ADSL2+ framing (fast and interleaved) and the I.432 ATM Physical Layer.
Wireless
In the most attentive wireless security, the Router provides multiple protection measures. It can be
set to turn off the wireless network name (SSID) broadcast so that only stations that have the
SSID can be connected. The Router provides wireless LAN 64/128-bit WEP encryption security,
WPA-PSK/WPA2-PSK authentication, as well as TKIP/AES encryption security.
1.2
Main Features

Four 10/100Mbps Auto-Negotiation RJ45 LAN ports (Auto MDI/MDIX), one RJ11 port.

Provides external splitter.

Adopts Advanced DMT modulation and demodulation technology.

Supports bridge mode and Router function.

Multi-user sharing a high-speed Internet connection.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide

Downstream data rates up to 24Mbps, upstream data rates up to 3.5Mbps（With Annex M
enabled）.

Supports long transfers, the max line length can reach to 6.5Km.

Supports remote configuration and management through SNMP and CWMP.

Supports PPPoE, it allows connecting the internet on demand and disconnecting from the
Internet when idle.

Provides reliable ESD and surge-protect function with quick response semi-conductive surge
protection circuit.

High speed and asymmetrical data transmit mode, provides safe and exclusive bandwidth.

Supports All ADSL industrial standards.

Compatible with all mainstream DSLAM (CO).

Provides integrated access of internet and route function which face to SOHO user.

Real-time Configuration and device monitoring.

Supports Multiple PVC (Permanent Virtual Circuit).

Built-in DHCP server.

Built-in firewall, supporting IP/MAC filter, Application filter and URL filter.

Supports Virtual Server, DMZ host and IP Address Mapping.

Supports Dynamic DNS, UPnP and Static Routing.

Supports system log and flow Statistics.

Supports firmware upgrade and Web management.

Provides WPA-PSK/WPA2-PSK data security, TKIP/AES encryption security.

Provides 64/128-bit WEP encryption security and wireless LAN ACL (Access Control List).
1.3
Conventions
The Router or device mentioned in this User Guide stands for TD-W8951ND without any
explanations.
Parameters provided in the pictures are just references for setting up the product, which may differ
from the actual situation.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 2. Hardware Installation
2.1
The Front Panel
Figure 2-1
The LEDs locate on the front panel. They indicate the device’s working status. For details, please
LED Explanation:
Name
(Power)
(ADSL)
(Internet)
(WLAN)
(WPS)
(LAN 1-4)
Status
Indication
On
The modem router is powered on.
Off
The modem router is off. Please ensure that the power adapter is
connected correctly.
On
ADSL line is synchronized and ready to use.
Flash
The ADSL negotiation is in progress.
Off
ADSL synchronization fails. Please refer to Note 1 for
troubleshooting.
On
The network is available with a successful Internet connection.
Flash
There is data being transmitted or received via the Internet.
Off
There is no successful Internet connection or the modem router is
operating in Bridge mode. Please refer to Note 2 for troubleshooting.
On
Wireless is enabled but no data is being transmitted.
Flash
The modem router is sending or receiving data over the wireless
network.
Off
Wireless function is disabled.
On
A wireless device has been successfully added to the network by
WPS function.
Flash
WPS handshaking is in process and will continue for about 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.
Off
The WPS function is disabled or the wireless device fails to be added
to the network in 2 minutes after WPS function is enabled. Please
refer to 4.3.3.1 WPS Settings for more information.
On
There is a device connected to this LAN port.
Flash
The modem router is sending or receiving data over this LAN port.
Off
There is no device connected to this LAN port.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
 Note:
1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.4 Connecting
the Modem Router for more information about how to make Internet connection correctly. If
you have already made a right connection, please contact your ISP to make sure if your
Internet service is available now.
2. If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off,
please refer to Note 1. If your ADSL LED is GREEN ON, please check your Internet
configuration. You may need to check this part of information with your ISP and make sure
everything have been input correctly. Refer to 4.1.1 Device Info and 4.3.1 Internet for more
information.
2.2
The Back Panel
Figure 2-2

POWER: The Power plug is where you will connect the power adapter.

ON/OFF: The switch for the power.

WPS: This button is for WPS settings. For details, please refer to 4.3.3.1 WPS Settings

RESET: There are two ways to reset the Router's factory defaults.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Method one: With the Router powered on, use a pin to press and hold the Reset button for at
least 5 seconds. And the Router will reboot to its factory default settings.
Method two: Restore the default setting from “Maintenance-SysRestart” of the Router's
Web-based Utility.

WiFi: Press this button to enable or disable Wireless LAN interface.

1, 2, 3, 4 (LAN): Through the port, you can connect the Router to your PC or the other
Ethernet network devices.

ADSL: Through the port, you can connect the router with the telephone. Or you can connect
them by an external separate splitter. For details, please refer to 2.4 Connecting the Modem
Router.

2.3
Antenna: Used for wireless operation and data transmit.
Installation Environment

The Product should not be located where it will be exposed to moisture or excessive heat.

Place the Router in a location where it can be connected to the various devices as well as to a
power source.

Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.

The Router can be placed on a shelf or desktop.

Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 2-3 Wall-mount Install
 Note:
The diameter of the screw, 3.5mm Control Panel, you will
then see the following page.
Click Network and Internet
Connections
75
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Click Network Connections
Right-click Local Area
Connection
Click Properties
Double-click Internet
Protocol (TCP/IP)
76
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Select Obtain an IP
address automatically
Select Obtain DNS server
address automatically
Click OK
Click OK
77
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
For Windows Vista OS
Go to Start > Settings >Control
Panel, and then you will see the
following page.
Click View network status
and tasks
Click View status
Click Properties
78
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Double-click Internet
Protocol Version 4
(TCP/IPv4)
Select Obtain an IP address
automatically
Select Obtain DNS server
address automatically
Click OK
79
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
For Windows 7 OS
Go to Start > Settings >
Control Panel, and then you
will see the following page.
Click View network
status and tasks
Click Change adapter
settings
Right-click Local
Area Connection
Click Properties
80
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Double-click Internet
Protocol Version 4
(TCP/IPv4)
Select Obtain an IP
address automatically
Select Obtain DNS
server address
automatically
Click OK
81
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
2) Configure your IE browser
Open your IE browser, click
Tools tab and you will see the
following screen.
Click Internet Options
Select Never dial a
connection
Click OK
Now, try to log on to the Web-based configuration page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your Router’s factory
default settings and reconfigure your Router following the instructions of this QIG. Please feel free
to contact our Technical Support if the problem persists.
4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone line, Ethernet
cables and power adapter.
2) Consult your ISP and make sure all the VPI/VCI、Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again.
3) If you still cannot access the Internet, please restore your Router to its factory default settings
and reconfigure your Router by following the instructions of this QIG.
82
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
4) Please feel free to contact our Technical Support if the problem still exists.
 Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website: http://www.tp-link.com/support/Support.asp
83
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix C: Technical Support
Technical Support

For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download

For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service）
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 9:00 PM
7 days a week
Ukraine
Tel: 0-800-505-508
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazil
Toll Free: 0800-770-4337 (Portuguese
Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
France
Tel: +33 (0) 820 800 860 (French service)
Email: support.fr @tp-link.com
Fee: 0.118 EUR/min from France
Service time: Monday to Friday 9:00 AM
to 6:00 PM (Except French Bank holidays)
Russian Federation
Tel: 8 (499) 754-55-60
8 (800) 250-55-60 (toll-free call from
any RF region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in
Russian Federation
Switzerland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Singapore
Tel: +65 62840493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Australia & New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support@tp-link.com.au
Service time: 24hrs, 7 days a week
Italy
Tel: +39 0230519020
E-mail: support.it@tp-link.com
Service time: Monday to Friday
9:00 AM to1:00PM, 2:00PM to 6:00 PM
Indonesia
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22 7217563 (if
calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday
9:00 AM to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany / Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min from
mobile phone
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)
*Except bank holidays in Hesse
84

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