TRENDNET TEW821DAPV2 (1) AC1200 Dual Band PoE Indoor Wireless Access Point (2) AC1200 Dual Band PoE+ Wireless Controller Kit User Manual test 3

TRENDNET, Inc. (1) AC1200 Dual Band PoE Indoor Wireless Access Point (2) AC1200 Dual Band PoE+ Wireless Controller Kit test 3

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TRENDnet User’s Guide

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TRENDnet User’s Guide

Table of contents

Table of Contents

Product Overview ........................................................................... 1

Package Contents .......................................................................................................... 1

Features ......................................................................................................................... 1

Product Hardware Features........................................................................................... 2

Application Diagram ...................................................................................................... 3

Getting Started .............................................................................................................. 4

Steps to improve wireless connectivity ......................................................................... 5

Connect wireless devices to your access point .............................................................. 5

Configuration .................................................................................. 6

Wireless Networking and Security ................................................... 9

How to choose the type of security for your wireless network .................................... 9

Secure your wireless network ..................................................................................... 10

Connect wireless devices using WPS ........................................................................... 12

Advanced configuration ................................................................ 13

Access the management page ..................................................................................... 13

Operating Modes ......................................................................................................... 14

Access Point .................................................................................. 15

Basic ............................................................................................................................. 15

Wireless Profile ............................................................................................................ 16

Wireless MAC filter ...................................................................................................... 17

Band Steering............................................................................................................... 17

Airtime Fairness ........................................................................................................... 18

Roaming Support (802.11k) ......................................................................................... 18

RSSI Scanner ................................................................................................................ 19

IPv6 Settings ................................................................................................................ 19

Static IPv6 .................................................................................................................... 20

Auto Configuration (SLAAC/DHCPv6) .......................................................................... 20

Change your IP address ............................................................................................... 20

Captive Portal .............................................................................................................. 21

Captive Portal with RADIUS (CoovaChilli) .......................................................... 21

Internal Captive Portal ....................................................................................... 22

Redirect URL ...................................................................................................... 25

Create schedules ......................................................................................................... 26

Configure Spanning Tree ............................................................................................. 26

Set date and time ........................................................................................................ 27

Daylight Saving Time ................................................................................................... 27

NTP .............................................................................................................................. 27

Manual ......................................................................................................................... 27

Manage VLAN .............................................................................................................. 28

Enable SNMP ............................................................................................................... 29

LED Controls ................................................................................................................ 30

Client Bridge ................................................................................. 30

Basic ............................................................................................................................. 30

Scan for wireless networks .......................................................................................... 31

WDS ............................................................................................. 33

WDS Link ...................................................................................................................... 33

Repeater ....................................................................................... 34

Basic ............................................................................................................................. 34

Scan for wireless networks .......................................................................................... 35

Advanced wireless settings ......................................................................................... 36

Advanced Wireless ............................................................................................ 36

HT Physical Mode .............................................................................................. 36

Client Limit ......................................................................................................... 36

Maintenance & Monitoring ........................................................... 37

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Table of contents

Administration ............................................................................................................. 37

Device Name ................................................................................................................ 37

Reset to factory defaults ............................................................................................. 37

Backup and restore your configuration settings ......................................................... 38

Restart access point ..................................................................................................... 38

Upgrade your firmware ............................................................................................... 39

Configure log................................................................................................................ 39

Test connectivity .......................................................................................................... 39

Check system information ........................................................................................... 40

Check connected wireless clients ................................................................................ 41

System Log ................................................................................................................... 41

IPv6 Status ................................................................................................................... 41

AP utility ....................................................................................... 42

Installation ................................................................................................................... 42

Device Settings ............................................................................................................ 42

Add and Delete Device ................................................................................................ 43

Upgrade Firmware ....................................................................................................... 43

Load configuration ....................................................................................................... 44

Access Points ............................................................................................................... 45

Clients .......................................................................................................................... 45

Statistics ....................................................................................................................... 46

Technical Specifications................................................................. 48

Troubleshooting ............................................................................ 51

Appendix ...................................................................................... 52

TRENDnet User’s Guide

TEW-821DAP

Product Overview

TEW-821DAP

Package Contents

In addition to your access point, the package includes:

 TEW-821DAP

 5 ft. (1.5 m) network cable

 Quick Installation Guide

 Power adapter (12V DC, 1A)

 Mounting plate and cable guard

If any package contents are missing or damaged, please contact the retail store, online

retailer, or reseller/distributor from which the product was purchased.

Features

TRENDnet’s high performance AC1200 Dual Band Indoor Wireless PoE Access Point,

model TEW-821DAP, supports Access Point (AP), Client Bridge, Wireless Distribution

System Access Point (WDS AP), WDS Bridge, WDS Station, and Repeater modes. This

wireless indoor access point generates concurrent 867Mbps WiFi AC and 300Mbps WiFi

N networks. MU-MIMO technology processes multiple data streams simultaneously,

increasing real-time WiFi performance when multiple devices access the network. It

features advanced access control, QoS, traffic management, band steering, and captive

portal support. The low-profile housing design blends into most environments and

includes a convenient wall / ceiling mounting plate with cable guard.

Concurrent Dual Band

AC1200: concurrent 867 Mbps WiFi AC + 300 Mbps WiFi N bands

Power over Ethernet (PoE)

Saves installation time and costs with gigabit PoE support (optional power port for non-

PoE installations)

Access Point Modes

Supports Access Point (AP), Client, WDS AP, WDS Bridge, WDS Station, and Repeater

modes for each WiFi band independently

Gigabit Port

Gigabit PoE LAN port maintains high performance connections to the wired network

Wireless Coverage

Extended wireless coverage with MU-MIMO antenna technology

MU-MIMO Performance

MU-MIMO technology enables the access point to process multiple data streams

simultaneously, and increases real-time WiFi performance

Encrypted Wireless

Support for wireless encryption of up to WPA2

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TEW-821DAP

2.4GHz

5GHz

Band Steering

Band steering alleviates network congestion by automatically directing wireless devices

from the 2.4 GHz band to the 5 GHz band

WiFi Traffic Shaping

Manage traffic allocation per VLAN for each band separately

Multiple SSIDs

Create up to 8 SSIDs per band (16 total)

Low Profile

Low-profile shape housing design blends into most environments

LED Control

Reduce product visibility by turning off LED indicators

Mounting Plate

Wall / Ceiling mounting plate with cable guard

*Maximum wireless signal rates are referenced from IEEE 802.11 theoretical

specifications. Actual data throughput and coverage will vary depending on interference,

network traffic, building materials and other conditions.

Product Hardware Features

 PWR: This indicator turns green when the device is powered.

 LAN: This LED indicator turns green when the access point LAN port is connected.

The LED indicator blinks during data transmission

 5GHz: This LED indicator turns green when the wireless is enabled. The LED

indicator blinks during data transmission

 2.4GHz: This LED indicator turns green when the wireless is enabled. The LED

indicator blinks during data transmission

Low-profile housing

PWR

LAN

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TEW-821DAP

Gigabit Port

Reset

button

Power port

Power

button

 Gigabit PoE port: Plug an Ethernet cable (also called network cables) from

your access point to your router and wired network devices. The Gigabit port

complies with standard 802.3af/at PoE/PoE+ so you can connect to connect the AP

to a PoE switch or injector that complies with 802.3af/at.

 Power port (optional): If you are not using PoE to power the AP, you can connect

the power adapter from your access point power port to an available power outlet.

 Reset button: Use a sharp tool to press and hold this button for 15 seconds to

reset the access point.

 Power button: If your access point is to be powered using the power adapter, this

toggle button can be used to turn on or off the access point. Note: this only affects

the Power Port connection, this button has no function if your access point is

Application Diagram

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TEW-821DAP

Getting Started

For a typical wireless setup at home or office when using the access point in AP mode,

please do the following:

Installation

1. Connect the power adapter to the power port of the access point. Or simply plug an

Ethernet cable on the access point to a PoE (Power over Ethernet) switch that

connects to your router or network.

2. If using the power adapter, plug an Ethernet cable to the access point and plug the

other end to your router or network.

3. Verify that all LEDs are on.

4. For your security, each TEW-821DAP comes pre-encrypted with a unique WiFi Name

(SSID) and WiFi Password. You can find your device's SSID and WiFi password on the

white labels located on the device. Use this information to connect to the TEW-

821DAP access point.

5. Verify your connection to you network by accessing the Internet. For advanced

configuration continue to the advanced sections of the user manual.

Mounting device

To mount the access point, first route the network cable through the largest opening in

the mounting plate and install the mounting plate to the desired wall or ceiling using the

included drywall anchors and screws. Install the mounting plate with the correct

orientation. After the mounting plate is properly installed, connect the network cable to

the network LAN port of the access point, align the access point mounting holes with

the mounting plate clips and rotate the access point clockwise to lock into place. Finally,

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TEW-821DAP

install the cable guard by sliding it onto the mounting plate until it locks into place.

Steps to improve wireless connectivity

There are a number of factors that can impact the range of wireless devices. Follow

these tips to help improve your wireless connectivity:

1. Keep the number of obstructions to a minimum. Each obstruction can reduce the

range of a wireless device. Position the wireless devices in a manner that will

minimize the amount of obstructions between them.

a. For the widest coverage area, install your router near the center of your home, and

near the ceiling, if possible.

b. Avoid placing the access point on or near metal objects (such as file cabinets and

metal furniture), reflective surfaces (such as glass or mirrors), and masonry walls.

c. Any obstruction can weaken the wireless signal (even non-metallic objects), so the

fewer obstructions between the router and the wireless device, the better.

d. Place the access point in a location away from other electronics, motors, and

fluorescent lighting.

e. Many environmental variables can affect the router’s performance, so if your

wireless signal is weak, place the access point in several locations and test the signal

strength to determine the ideal position.

2. Building materials can have a large impact on your wireless signal. In an indoor

environment, try to position the wireless devices so that the signal passes through

less dense material such as dry wall. Dense materials like metal, solid wood, glass or

even furniture may block or degrade the signal.

3. Antenna orientation can also have a large impact on your wireless signal. Use the

wireless adapter’s site survey tool to determine the best antenna orientation for your

wireless devices.

4. Interference from devices that produce RF (radio frequency) noise can also impact

your signal. Position your wireless devices away from anything that generates RF

noise, such as microwaves, radios and baby monitors.

If possible, upgrade wireless network interfaces (such as wireless cards in computers)

from older wireless standards to 802.11n. If a wirelessly networked device uses an older

standard, the performance of the entire wireless network may be slower. If you are still

experiencing low or no signal, consider repositioning the wireless devices or installing

additional access points.

Connect wireless devices to your access point

A variety of wireless network devices can connect to your wireless network such as:

 Gaming Consoles

 Internet enabled TVs

 Network media players

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TEW-821DAP

 Smart Phones

 Wireless Laptop computers

 Wireless IP cameras

Each device may have its own software utility for searching and connecting to available

wireless networks, therefore, you must refer to the User’s Manual/Guide of your

wireless client device to determine how to search and connect to this router’s wireless

network.

See the “Appendix” on page 63 for general information on connecting to a wireless

network.

Configuration

Note: The access point’s default management page http://192.168.10.100 is accessed

through the use of your Internet web browser (e.g. Internet Explorer, Firefox, Chrome,

Safari, and Opera) and will be referenced frequently in this User’s Guide.

Before accessing the web-based management page, configure the IP address and

subnet mask of your computer to the following:

IP Address: 192.168.10.xxx

Subnet Mask: 255.255.255.0

1. Open your web browser (e.g. Internet Explorer, Firefox, Safari, Chrome, or Opera) and

go to http://tew-821dap or type in http://192.168.10.100.

2. Enter the default user name and password and then click Login. You can find your

device's SSID and WiFi password on the white labels located on the device. Use this

information to connect to the TEW-821DAP access point.

Wizard

1. For the first-time logging into the device the setup wizard will start automatically.

2. For your security, the first step is to change the login password of the access point.

Enter your new login password and click OK.

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3. Your new password settings will be applied and you will be redirected to the login

screen. You will need to use the new login password to proceed.

Using the utility

For additional information on the utility please go to utility section.

1. Download the latest version of the utility by navigating to

http://www.trendnet.com/support and selecting model TEW-821DAP within the

Product Download drop-down list.

2. Extract the contents of the .zip file and run the .exe installer to install the utility.

3. Once the utility is installed click on Discover to refresh the list of access points.

4. Select the access point you want to configure.

5. Click on Device settings to configure the access point.

 Product Name: Displays the device model

 IP Mode: Select the IP mode to apply on the device

o DHCP: Select this option to allow the device to receive IP address from

your DHCP server

o Static: Select this option to manually set the IP address of the device

 IP Address: Enter the IP address to assign to the device

 Subnet Mask: Enter the subnet mask to assign to the device

 Gateway: Enter the gateway IP address to assign to the device

 System Name: Assign name of the device to help distinguish between similar

devices

 VLAN ID: Assigns the VLAN ID for the Ethernet port.

 Band Steer: Select this to enable/disable band steering (Only available on dual

band AP models)

 Band: Select on the pull-down menu the wireless interface to configure (5GHz

only available on dual band AP models)

 802.11 Mode: Select the 802.11 mode of the selected wireless interface

 Channel: Select the wireless channel of the selected wireless interface

 VLAN ID: Assigns the VLAN ID for the primary SSID.

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TEW-821DAP

 Separate Stations: Select this option to restrict wireless client devices from

accessing other client devices connected to this network(s).

 Enable: Select this option to enable the selected wireless interface

 Visible: Select this option to wireless broadcast the selected wireless interface

 SSID: Enter the SSID (Wireless Network Name) of the selected wireless interface

 Security: Select the wireless encryption security for to assign the selected

wireless interface

 Key: Enter the wireless encryption security key or password

 Password: Enter the login password of the device and click OK to save settings

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TEW-821DAP

Wireless Networking and Security

How to choose the type of security for your wireless network

Setting up wireless security is very important. Leaving your wireless network open and

unsecure could expose your entire network and personal files to outsiders. TRENDnet

recommends reading through this entire section and setting up wireless security on your

new access point.

There are a few different wireless security types supported in wireless networking each

having its own characteristics which may be more suitable for your wireless network

taking into consideration compatibility, performance, as well as the security strength

along with using older wireless networking hardware (also called legacy hardware).

It is strongly recommended to enable wireless security to prevent unwanted users from

accessing your network and network resources (personal documents, media, etc.).

In general, it is recommended that you choose the security type with the highest

strength and performance supported by the wireless computers and devices in your

network. Please review the security types to determine which one you should use for

your network.

Wireless Encryption Types

 WEP: Legacy encryption method supported by older 802.11b/g hardware. This is

the oldest and least secure type of wireless encryption. It is generally not

recommended to use this encryption standard, however if you have old 802.11 b or

802.11g wireless adapters or computers with old embedded wireless cards(wireless

clients), you may have to set your router to WEP to allow the old adapters to

connect to the router.

Note: This encryption standard will limit connection speeds to 54Mbps.

 WPA: This encryption is significantly more robust than the WEP technology. Much

of the older 802.11g hardware was been upgraded (with firmware/driver upgrades)

to support this encryption standard. Total wireless speeds under this encryption

type however are limited to 54Mbps.

 WPA-Auto: This setting provides the router with the ability to detect wireless

devices using either WPA or WPA2 encryption. Your wireless network will

automatically change the encryption setting based on the first wireless device

connected. For example, if the first wireless client that connects to your wireless

network uses WPA encryption your wireless network will use WPA encryption. Only

when all wireless clients disconnect to the network and a wireless client with WPA2

encryption connects your wireless network will then change to WPA2 encryption.

Note: WPA2 encryption supports 802.11n speeds and WPA encryption will limit

your connection speeds to 54Mbps

 WPA2: This is the most secure wireless encryption available today, similar to WPA

encryption but more robust. This encryption standard also supports the highest

connection speeds. TRENDnet recommends setting your router to this encryption

standard. If you find that one of your wireless network devices does not support

WPA2 encryption, then set your router to either WPA or WPA-Auto encryption.

Note: Check the specifications of your wireless network adapters and wireless

appliances to verify the highest level of encryption supported. Below is brief

comparison chart of the wireless security types and the recommended

configuration depending on which type you choose for your wireless network.

Security Standard

WEP

WPA

WPA2

Compatible

Wireless

Standards

IEEE 802.11a/b/g

(802.11n devices

will operate at

802.11g to connect

using this standard)

IEEE 802.11a/b/g

(802.11n devices

will operate at

802.11g to connect

using this

standard)

IEEE 802.11a/b/g/n

Highest

Performance

Under This

Setting

Up to 54Mbps

Up to 450Mbps (11n)

and up to 1.3Gbps

(11ac)*

Encryption

Strength

Low

Medium

High

Additional

Options

Open System or

Shared Key,

HEX or ASCII,

Different key sizes

TKIP or AES,

Preshared Key or

RADIUS

TKIP or AES,

Preshared Key or

RADIUS

Recommended

Configuration

Open System ASCII

13 characters

TKIP

Preshared Key

8-63 characters

AES

Preshared Key

8-63 characters

*Dependent on the maximum 802.11n/ac data rate supported by the device (150Mbps,

300Mbps, 450Mbps, 867Mbps, or 1.3Gbps)

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TEW-821DAP

Secure your wireless network

Wireless (2.4GHz or 5GHz)> Security

After you have determined which security type to use for your wireless network (see

“How to choose the security type for your wireless network” on page 12), you can set up

wireless security.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Wireless 2.4GHz or 5GHz.

3. Underneath the basic wireless band section, you will see Wireless Network and all

your wireless network profiles will be listed.

4. Click on the Edit button next to the wireless profile you want to configure.

5. Select from the drop-down list to the wireless security to configure.

6. Review the wireless security settings, click Save then Apply/Discard on the top-left

when finished.

Selecting WEP-OPEN, WEP-SHARED: If selecting WEP (Wired Equivalent Privacy), please

review the WEP settings to configure and click Save to save the changes.

Note: WPS functionality is not available when using WEP.

In the Security Mode drop-down list, select WEP-OPEN or WEP-SHARED.

Note: It is recommended to use WEP-OPEN because it is known to be more secure than

Shared Key.

 Default Key: Select the WEP Key from the drop-down list to use

 Network Key 1-4

o This is where you enter the WEP key needed for a computer to connect to the

router wirelessly

o You can define up to 4 passwords or 4 keys. Only one key can be active at a given

time. Most users simply define one key.

WEP Key Format

HEX

ASCII

Character set

0-9 & A-F, a-f only

Alphanumeric (a,b,C,?,*, /,1,2, etc.)

64-bit key length

10 characters

5 characters

128-bit key length

26 characters

13 characters

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o Choose a key index 1, 2, 3, or 4 and enter the key.

o When connecting to the access point, the client must match both the password

and the Key number. (e.g. if you have activated Key 2 with a password of 12345,

then the client must select: Key 2 (entering Key 1, 3, or 4 will block the ability to

connect) and enter password 12345)

Note: It is recommended to use 128-bit format because it is more secure to use a

key that consists of more characters.

 HEX or ASCII: Select which WEP code type to assign

Selecting WPA- Personal, WPA2- Personal, WPA2- Personal, or Mixed (WPA2-PSK

recommended): In the Security Mode drop-down list, select WPA- Personal

The following section outlines options when selecting WPA-Personal, WPA2- Personal,

or WPA2- Personal Mixed (Pre-shared Key Protocol),

 WPA Cipher: Select a Cipher Type to use. When selecting WPA-PSK security, it is

recommended to use TKIP + AES.

o When selecting WPA2- Personal Mixed security, it is recommended to use

TKIP+AES.

o When selecting WPA2- Personal security, it is recommended to use AES.

 Pre-Shared Key: Enter the passphrase or password

o This is the password or key that is used to connect your computer to this router

wirelessly

Note: 8-63 alphanumeric characters (a,b,C,?,*, /,1,2, etc.)

 Key Update Interval: Enter the time interval (seconds) of when the network

passphrase will rotate.

Note: It is recommended to use the default interval time. Your passphrase will not

change; rotation of the key is part of the WPA protocol and designed to increase

security.

Selecting WPA-Enterprise, WPA2-Enterprise, or WPA2-Enterprise Mixed:

The following section outlines options when selecting WPA-Enterprise. WPA2-

Enterprise or WPA2-Enterprise Mixed known as EAP (Extensible Authentication

Protocol). Also known as called Remote Authentication Dial-In User Service or RADIUS.

Note: This security type requires an external RADIUS server, PSK only requires you to

create a passphrase.

 WPA Cipher: Select a Cipher Type to use. When selecting WPA-PSK security, it is

recommended to use TKIP + AES.

 Key Update Interval: Enter the time interval (seconds) of when the network

passphrase will rotate.

Note: It is recommended to use the default interval time. Your passphrase will not

change; rotation of the key is part of the WPA protocol and designed to increase

security.

 IP Address: Enter the IP address of the RADIUS server. (e.g. 192.168.10.250)

 Port: Enter the port your RADIUS server is configured to use for RADIUS

authentication.

Note: It is recommended to use port 1812 which is typical default RADIUS port.

 Shared Secret: Enter the shared secret used to authorize your router with your

RADIUS server.

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Connect wireless devices using WPS

WPS (Wi-Fi Protected Setup) is a feature that makes it easy to connect devices to your

wireless network. If your wireless devices support WPS, you can use this feature to

easily add wireless devices to your network.

Note: You will not be able to use WPS if you set the SSID Broadcast setting to Disabled or

if you are using WEP security.

There are two methods the WPS feature can easily connect your wireless devices to

your network.

 Push Button Configuration (PBC) method

o WPS Software/Virtual Push Button - located in the management page

 PIN (Personal Identification Number) Method - located in the management page

Note: Refer to your wireless device documentation for details on the operation of

WPS.

For connecting additional WPS supported devices, repeat this process for each

additional device.

PBC (Software/Virtual Push Button)

Wireless (2.4GHz or 5GHz)> WPS

In addition to the hardware push button located physically on your router, the router

management page also has push button which is a software or virtual push button you

can click to activate WPS on your router.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Wireless network you want to configure button (Wireless 2.4GHz or 5GHz)

and click WPS.

3. Click on WPS to configure the selected wireless band’s WPS feature. Click Save to

save settings

4. Review the WPS settings, click Apply/Discard when finished.

WPS Config

 WPS: Select enable to turn on WPS feature

 WPS External Registrar Lock: Select to enable or disable external registrar feature

on the select wireless band.

WPS Summary

 WPS Current Status: Displays the status of WPS feature on the selected wireless

band

 WPS Configure: Displays the configured mode of the WPS feature

 WPS SSID: Displays the SSID of the WPS network

 WPS Security Mode: Display the security mode of the WPS network

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 WPS Key: Displays the security password

 AP PIN: Display the WPS PIN information.

WPS Action

 PIN: Enter the PIN information of the wireless client you want to connect to the

network. Click Start PIN button to activate WPS once you enter the client’s PIN

information

Note: You may need to initiate the WPS PIN on your wireless device first when

using this method. Refer to your wireless device documentation for details on the

operation of WPS.

 PBC: Click Start Push Button to activate WPS PBC configuration.

Advanced configuration

Access the management page

Note: Your router management page URL/domain name http://tew-821dap or IP

address http://192.168.10.100 is accessed through the use of your Internet web browser

(e.g. Internet Explorer, Firefox, Chrome, Safari, Opera) and will be referenced frequently

in this User’s Guide.

1. Open your web browser (e.g. Internet Explorer, Firefox, Safari, Chrome, or Opera) and

go to URL/domain name http://tew-821dap or IP address http://192.168.10.100. Your

router will prompt you for a user name and password.

2. You can find the Password on a sticker on the side of the router and on the label on

the bottom of the router.

3. Enter your Username and Password, select your preferred language, and then click

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Operating Modes

This section outlines the available operating modes available on the access point.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System and Operation Mode.

3. Select the operating mode to apply on each wireless band.

4. Click on Save button located on the bottom to save the settings, and click on

Apply/Discard button located on the top left section to apply the saved settings.

 Access Point: In this mode, the device creates a wireless network to your existing

network.

 Client Bridge: Select this mode to allow the access point the ability to wireless

connect to your wireless network. This is similar to a wireless laptop or mobile

device connecting to a wireless network.

 WDS Access Point: In the mode, the access point connects to other WDS bridge

enable devices for backbone communication and provides wireless connection to

clients (STAs) at the same time.

 WDS Bridge: When this mode is selected the access point connects ONLY to other

WDS bridge enabled devices and local networks (the other wireless interface and

Ethernet interface) as a wireless backbone bridge.

 WDS Station: The wireless interface connects to other WDS bridge enabled devices

for backbone communication and connects to other wireless access points at the

same time. Use this mode to pair with the next hop access point as a WDS network

outlet.

Note: Please note that only one bridge can be set up on 2.4GHz or 5.0GHz band, but

not both.

 Repeater: In this mode, the wireless interface repeats wireless signal and packets

for backbone communication as well as a client access. This feature is used to

expand your existing wireless network to areas that your current access point is

unable to reach. Make sure all of the settings of the wireless interface matches to

your root or connecting wireless access points, same SSID, channel and wireless

encryption settings.

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Access Point

Basic

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and

5GHz when Access Point mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Network.

3. Configure the below settings and click Save to save settings.

4. Click on Apply/Discard Changes button located on the top left section to apply

settings.

 Wireless Mode: If all of the wireless devices you want to connect with this Access

Point can connect in the same transmission mode, you can improve performance

slightly by choosing the appropriate mode. If you have some devices that use a

different transmission mode, choose the appropriate mode.

2.4GHz Wireless

o B/G/N mixed: Select this mode for the best compatibility. This mode allows older

802.11b and 802.11g wireless devices to connect to the access point in addition

to newer 802.11n devices.

o B/G mixed: This mode only allows devices to connect to the access point using

older and slow 802.11b or 802.11g technology and it thereby reduces the router’s

maximum speed to 54Mbps (typically not recommended).

o N only: This mode only allows newer 802.11n devices to connect to your access

point. This mode does ensure the highest speed and security for your network,

however, if you have older 802.11g wireless clients, they will no longer be able to

connect to this router.

o G only: This mode only allows devices to connect to the access point using older

and slower 802.11g technology (typically not recommended).

o B only: This mode only allows devices to connect to the access point using older

and slower 802.11b technology (typically not recommended).

Note: Please check the specifications on your wireless devices for the highest

wireless capability supported first before applying these settings. If you are unsure,

it is recommended that you keep the default setting (B/G/N mixed) for the best

compatibility.

5GHz Wireless

o A only: This mode only allows devices to connect to the access point using older

and slower 802.11a technology (typically not recommended).

o A/N mixed: This mode only allows devices to connect to the access point using

older and slower 802.11a or 802.11n technology and it thereby reduces the

access point’s maximum speed to 54Mbps (typically not recommended).

o N only: This mode only allows newer 802.11n devices to connect to your access

point. This mode does ensure the highest speed and security for your network,

however, if you have older 802.11a wireless clients, they will no longer be able to

connect to this router.

o N/AC mixed: Select this mode for the best compatibility. This mode allows older

802.11a wireless devices to connect to the access point in addition to newer

802.11ac devices.

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o AC only: This mode only allows devices to connect to the access point using

newer and faster 802.11ac technology (typically not recommended).

o A/N/AC mixed: Select this mode for the best compatibility. This mode allows

older 802.11a and 802.11n wireless devices to connect to the access point in

addition to newer 802.11ac devices.

Note: Please check the specifications on your wireless devices for the highest

wireless capability supported first before applying these settings. If you are unsure,

it is recommended that you keep the default setting (A/N/AC mixed) for the best

compatibility.

When applying the 802.11 mode setting, please keep in mind the following:

 Wireless devices that support 802.11n are backwards compatible and can

connect wirelessly at 802.11g or 802.11b.

 Connecting at 802.11b or 802.11g will limit the capability of your 802.11n

supported wireless devices from obtaining higher performance and data rates.

 Allowing 802.11b or 802.11g devices to connect to an 802.11n capable wireless

network may degrade the wireless network performance below the higher

performance and data rates of 802.11n.

 Wireless devices that only support 802.11b or 802.11g will not be able to

connect to a wireless network that is set to 802.11n only mode.

 Wireless devices that only support 802.11b will not be able to connect to a

wireless network that is set to 802.11g only mode.

 Channel Width: Select the channel width for the access point to operate on. By

default, the access point is on Auto 20/40 MHz.

 Extension channel: When 20/40 channel bandwidth has been chosen, you should

select extension channel to get higher throughput.

 Frequency (Channel): In North America, this router can broadcast on 1 of 11

Channels for 2.4GHz (13 in Europe and other countries). Selecting the Auto option

enables the router to automatically select the best Channel for wireless

communication. To manually set the channel on which the router will broadcast,

click the drop-down list and select the desired Channel for wireless communication.

The goal is to select the Channel that is least used by neighboring wireless networks.

Wireless Profile

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and

5GHz when Access Point mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Network.

3. Underneath the basic wireless band section, you will see Wireless Network and all

your wireless network profiles will be listed.

4. Click on the Edit button next to the wireless profile you want to configure.

5. Review the wireless settings, click Save and Apply/Discard Changes when finished.

 SSID: Enter the wireless network name (SSID) to assign to the selected wireless

profile

 Hide SSID: Select option to disable the wireless network name to broadcast

 Separate Stations: Select this option to restrict wireless client devices from

accessing other client devices connected to this network(s).

 Enable: Select this option to enable this SSID

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Wireless MAC filter

Wireless (2.4GHz or 5GHz) > Wireless MAC Filter

Every network device has a unique, 12-digit MAC (Media Access Control) address. Using

wireless MAC filters, you can allow or deny specific wireless clients using this access

point’s wireless network.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless MAC Filter.

3. Review the settings and click Save and Apply/Discard Changes button to save settings.

 Filter Mode: Select from the pull-down list the MAC filter rule to apply.

o Disable: Select to turn off MAC filter feature

o DENY: Select this option to DENY all listed MAC addressed

o ALLOW: Select this option to only ALLOW the listed MAC address to the network.

 MAC Address: Enter the MAC address to apply on the MAC filter rule

MAC Filter List

 MAC: List of all MAC addresses

 Delete: Click to remove the selected MAC address from the MAC Filter List

Band Steering

System > Band Steering

When both 2.4GHz and 5GHz bands are using the same SSID and WiFi security settings,

this feature allows the AP to automatically detect if clients are 11AC capable and

automatically pushing them over to the underutilized 5GHz bands. This allows your AP

to use both bands more efficiently and making sure clients capable of the 11AC standard

for faster speeds are establish WiFi links at 11AC connectivity whenever possible.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Band Steer.

3. Select enable to turn on band steering feature and click Save to save settings.

4. Click on Save button to save the settings and then click on the Apply/Discard Changes

button located on the top left section to save the settings.

To enable band steering, you have to setup steering SSID the same in both 2.4GHz and

5GHz

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Airtime Fairness

System > Airtime Fairness

This is an optional setting that will provide higher speed WiFi clients with higher traffic

priority when competing for wireless bandwidth with slower speed clients. This can

provide increased network performance by preventing higher speed clients from waiting

for slower speed clients to completely data transfers before utilizing WiFi bandwidth.

Note: Airtime Fairness priority (highest to lowest): 802.11ac > 802.11n > 802.11a/g >

802.11b

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click on Airtime Fairness.

3. Check the Enable check box and click Save to enable the airtime fairness feature.

4. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

Roaming Support (802.11k)

Wireless (2.4GHz or 5GHz) > Wireless Network

The 802.11k standard is an enhancement to wireless roaming technology. It allows

wireless access points to exchange and learn information about other access points on

the network such as signal strength and client utilization and provide this information to

802.11k capable wireless client devices. Wireless client devices can use the information

about other wireless network and make more intelligent decisions when roaming from

one wireless access point to another. This also assists in better access point client

utilization. Note: This function can only work with 802.11k capable wireless client

devices. Please check your device specifications with your manufacturer for details.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on Wireless (2.4GHz or 5GHz), and click Wireless Network.

3. Under the Current Profiles section, click Edit for the profile you would like to

configure.

4. Under the Roaming Assistant section, check the 802.11k support option to enable

802.11k support. The Scan Period defines how often the access point will scan for

information about other access points on the wireless network.

5. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

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RSSI Scanner

System > Wireless (2.4GHz or 5GHz) > Wireless RSSI Scanner

The RSSI scanner feature allows the access point to scan for the signal strength of

wireless client devices that currently connected and configured to automatically

disconnect the wireless devices once signal strength and connectivity reach a specified

limit. In a wireless roaming network with multiple access points, this can assist by

forcing the disconnection of the wireless client device before signal strength and

connectivity to the AP are too low to sustain enough bandwidth for Internet streaming

applications. This will force the wireless client device to connect to an AP strong signal

and connection rate relative to it’s new location. It is the nature of wireless client

devices to maintain connectivity to the currently connected wireless network as long as

the signal can still be discovered.

In the example diagram, you can see that the further away the client device is from the

AP, the lower signal strength. (-30 RSSI is a higher strength value relative the AP

compared to -90 RSSI). The client device at -90 RSSI is closer to the next AP but without

the forced disconnection from the AP on the left using the RSSI scanner function, the

client device would remain connected to the much further AP on the left than stronger

signal AP on the right. Forcing a disconnect from the originally connected AP on the

right would force the client to connect to the much higher signal strength AP on the

right providing better connectivity during the transition between physical locations.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on Wireless (2.4GHz or 5GHz), and click Wireless RSSI Scanner.

3. Under the Current Profiles list, tick the SSID to enable the RSSI scanner feature.

 RSSI Value: First select the minimum RSSI value (client signal strength) before

the AP disconnects the client (-30dBm is better signal strength than -90dBm).

 Tolerance: Then select the tolerance or action once the AP detects the

specified signal strength of the client device is reached.

o Kick immediately – This setting will immediately disconnect the client

once the specified RSSI value is reached

o Detect # seconds – Once the specified RSSI value is reached for a

client device, this setting will check the client device signal strength

again after the selected number of seconds. If the signal strength is

still at the specified RSSI value or less, the client will be disconnected.

5. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

IPv6 Settings

System > IPv6 Settings

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click IPv6 Settings.

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3. Choose your IPv6 Connection Type.

4. When you are finished configuring the IPv6 Settings, click on Save to save your

changes and the Apply/Discard Changes button to apply the settings.

Static IPv6

Static IPv6 are static IP addresses that are usually provided by your Internet Service

Provider (ISP).

1. Review the Static IPv6 settings below.

LAN IPv6 Address: Enter the IPv6 IP address provided to you by your Internet Service

Provider (ISP)

Subnet Prefix Length: Enter the prefix length of your subnet mask

Default Gateway: Enter the default gateway of your Internet Service Provider (ISP)

Primary DNS Server / Secondary DNS Server: Enter the Primary and Secondary DNS

server provided to you by your local Internet Service Provider (ISP)

Auto Configuration (SLAAC/DHCPv6)

1. Review the IPv6 DNS Settings below.

2. Select either Obtain IPv6 DNS server address automatically or Use the following IPv6

DNS Servers.

 Obtain IPv6 DNS server address automatically: Selecting this option will allow

the access point to automatically search for the DNS server address that is

provided by your Internet Service Provider (ISP)

 Use the following IPv6 DNS Servers: Selecting this option enables you to

manually input the Primary and Secondary DNS Servers

Change your IP address

System > IP Settings

In most cases, you do not need to change the IP address settings. Typically, the IP

address settings only needs to be changed, if you plan to use another access point in

your network with the same IP address settings, if you are connecting your access point

to an existing network that is already using the IP address settings your access point is

using.

Note: If you are not encountering any issues or are not faced with one of the cases

described above or similar, it is recommended to keep your router IP address settings as

default.

Default Access Point IP Address: 192.168.10.100 / 255.255.255.0

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click IP Settings.

3. Review the settings and click Save to save changes.

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 Connection Type: Select on the pull-down menu the LAN connection type.

o DHCP: Select this option to have the access point obtain an IP address from your

DHCP server

o STATIC: Select this option to manually assign and IP address to your access point

 DNS Server: Enter your network’s DNS server IP address

4. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

Captive Portal

System > Captive Portal

The captive portal feature allows you to provide customized authentication typically for

public WiFi users and guest user authentication. Captive Portal authentication for WiFi is

typically used in areas such as hotel lobbies, airports, coffee shops and other WiFi hot

spots. The access points supports both captive portal authentication through the built-in

user account database and basic portal customization or CoovaChlli which is an open-

source implementation of captive portal (UAM) function and 802.1X RADIUS (please

note CoovaChilli requires an external CoovaChilli server which must be preconfigured to

work and authenticate requests through the access point). You may want to disable

standard WiFi security methods on the selected SSIDs such as WEP/WPA/WPA2 in order

to use the captive portal authentication method instead. Before applying captive portal

functionality to select wireless profiles, the captive portal type must be configured first

along with all required parameters.

Select the captive portal mode:

 Internal Captive Portal – This mode allows you to authenticate requests

through the built-in user account database and apply basic customization to

the captive port user login page. This option is recommended and does not

require an external authentication server.

 Redirect URL – This mode requires no authentication and allows redirection of

users to a specific website/URL.

 Captive Portal with RADIUS (CoovaChilli) – This mode requires an external

CoovaChilli server to be configured to provide the captive portal user login

page and authenticate request through the access point.

Captive Portal with RADIUS (CoovaChilli)

Assuming your external CoovaChilli server has been installed and configured to

authenticate requests through the access point.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Captive Portal.

3. Choose the Captive Portal mode Captive Port with RADIUS.

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4. Check the Enable option for the Enable Captive Portal setting to enable the captive

portal feature. Tick which SSIDs to apply and require the captive portal authentication

function.

5. Enter the CoovaChilli server settings. Primary RADIUS Server – Enter the IP address of

the external CoovaChilli authentication server.

 Secondary RADIUS Server – If you have secondary or backup CoovaChilli

authentication server, enter the IP address.

 RADIUS Auth Port – Enter the port number used by the Coovachilli server for

authenticating RADIUS requests. The default port number used for RADIUS

authentication is 1812.

 RADIUS Acct Port – Enter the port number used by the Coovachilli server for

accounting on the server. The default port number for RAIDUS accounting is

1813.

 RADIUS Shared Secret – Enter the shared secret used to allow the CoovaChilli

server to allow the access point to authentication RADIUS authentication

requests.

 RADIUS NAS ID: Enter the NAS ID required by the CoovaChilli server to allow

the access point to authentication RADIUS authentication requests.

 UAM Portal URL – Enter the UAM portal web URL address of the login

authentication page provided by the CoovaChilli server.

 UAM Secret – Enter the UAM secret required to allow access to this portal

page.

6. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

Internal Captive Portal

Note: The internal captive portal function works on HTTP web port 80. Once enabled, in

order to log back in to the access point management page, when prompted for

credentials in the captive portal page, enter the access point administrator user name

and password (default: admin / admin). After you have logged into the captive portal

page with the access point administrative account, you will be redirected to the main

access point management page for device configuration.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Captive Portal.

3. Choose the Captive Portal mode Internal Captive Portal.

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First, enable Captive Portal, enter user name and password accounts for users to

authenticate and set an authentication timeout value. Then click Save at the bottom of

the page to save the settings.

Select the Login Method for connecting to your captive portal WiFi network. At the

 User name and password – Requires users to enter a user name and

password for authentication to connect to your captive portal WiFi

network which must be defined in the Users List.

Note: Multiple users can use the same user account to log into your captive

portal WiFi network.

o To create a new user account, next to Setting Username and

Password, enter the user name and password for the new user

account and click Add. Repeat to add more user accounts.

 Single password – Requires users to enter a single password to connect

your captive portal WiFi network which must be defined in the Setting

Single Password settings.

o To specify a single password, next to Setting Single Password,

enter the new password or click Generate to randomly generate a

new password.

 Both – Users can enter either a user name and password or single

password to connect to your captive portal WiFi network. Both prompts

will be displayed on the captive portal page and user can select either

method to authenticate.

 Next, specify the Authentication Timeout settings. This is the session time

period (minutes) which users are allowed to be logged in to your wireless

network. Once the time expires, users will automatically logged and will

need to log back in through the captive portal page again in order to

reconnect to your wireless network. It is recommended to set a value to

ensure authentication sessions are closed after a certain time period.

Setting the value to 0 minutes allows users to be authenticated and

connected to your captive portal WiFi network without any time

restrictions.

Click Save when you have completed these settings.

 After your users authenticate and connect to your captive portal WiFi

network, you may want to redirect your users to a specific URL, address, or

website for advertisement purposes.

To enable this feature on your captive portal WiFi network, click the Redirect drop-

down and select Enable. Enter the URL/address/website in the field Redirect URL. Click

Save at the bottom of the page to save the settings.

Note: The prefix http:// or https:// must be included when entering

URLs/addresses/websites (ex. https://www.trendnet.com)

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After you have defined the initial parameters, you can apply portal page customization.

Under Upload Image File, click Browse or Choose File depending on your browser, and

navigate to the directory where the selected image is located and select the image.

Once you have selected the image, click Upload.

Once you have uploaded the image, an image preview will appear and you can assign

the image Set as background or Set as logo. If you would like to delete the image and

upload a different image, you can also click Delete to delete the image.

Note: Only 2 images can be uploaded for portal page customization (Only one image can

be set for the portal page background and another image can be set for the

company/organization logo). Images are automatically scaled when uploaded. The

recommended image formats are JPG, PNG, GIF. Maximum file size for images is 250KB.

After you have uploaded your images, you can add a welcome or greeting message to

display to your guest users on the captive portal page. A preview of the page and text

will also be displayed. After you have finished entering your message, click Save at the

bottom of the page to save the settings.

Note: Aside from text, you can enter HTML tags for text formatting and styles.

Below is an example of a greeting message formatted in html.

Welcome to TRENDnet WiFi access!

Please enter your account information for Internet access. Happy surfing!

Additionally, you can modify the text displayed to your users for your terms of service.

By default, a generic terms of service statement is provided for reference.

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To apply captive portal authentication to a wireless SSID, under 2.4G or 5G, select which

SSIDs captive portal authentication should be applied, then click Save at the bottom of

the page to save the settings.

Note: The SSIDs must be enabled and configured under Wireless > 2.4G or 5G to be

assigned. If using Captive Portal authentication, it is recommended to set the

Authentication method to None in the wireless SSID settings since captive portal

authentication will be used instead. If the Authentication Method is left enabled, the

users will need to authenticate twice, once with the authentication method defined and

also captive portal authentication.

Click on Save button to apply the settings and then click on the Apply/Discard Changes

button located on the top left section to save the settings.

Redirect URL

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Captive Portal.

3. Choose the Captive Portal mode Redirect URL.

First, enable Captive Portal, enter the URL/website to redirect users and set an

authentication timeout value. Then click Save at the bottom of the page to save the

settings.

 Redirect – Enables the redirect URL captive portal function.

 Redirect URL – This is the website or URL guest users will be automatically

redirected after connecting to your wireless network through your captive

portal page. (e.g. https://www.trendnet.com)

 Authentication Timeout – This is the session time period (minutes) which users

are allowed to be logged in to your wireless network. Once the time expires,

users will automatically logged and will need to log back in through the captive

portal page again in order to reconnect to your wireless network. It is

recommended to set a value to ensure authentication sessions are closed after

a certain time period.

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Create schedules

Management > Schedule

Create a schedule to define the days/time period when a feature should be active or

inactive:

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Schedule.

3. Select from the pull-down menu under Wireless Schedule to enable wireless

schedules.

3. Review the settings and click Add to save settings.

 Rule Name: Enter desired schedule name.

 Service: Allows you to set one of the actions either to Reboot the device, activate

2.4GHz or 5GHz or both bands.

 Day: Check the day(s) to implement the schedule.

 Start Time: Specify the time when this schedule will be in effect.

 End Time: Specify the time when this schedule will end.

4. After clicking Add, click on the Apply/Discard button located on the top left section to

save the settings.

Configure Spanning Tree

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the System tab and click Spanning Tree Settings.

3. Review the settings and click Save to save changes.

 Spanning Tree Status: Select On or Off to enable or disable spanning tree feature.

 Bridge Hello Time: Enter the bridge duration

 Bridge Max Age: Enter the max duration

 Bridge Forward Delay: Enter the delay duration

 Priority: Enter the priority

4. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings

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Set date and time

Management > Time and Date Settings

There are two ways to set the access point’s date and time. NTP (Network Time Protocol)

is based on time servers. You can also manually set the router’s date and time.

Note: It is important that the time is configured correctly before setting any schedules.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Time and Date Settings.

3. Next to Time Zone, click the drop-down list to select your time zone.

Daylight Saving Time

When using NTP or manual configuration, you may also configure Daylight Saving

feature.

 Enable: Check option to enable daylight savings

 Daylight Saving Offset: Select the offset amount for daylight savings to apply

 Start/End Time: Configure the start and end time of daylight savings.

NTP

1. Review the settings below and click Save to save settings.

 Enable: Check option to enable NTP feature

 NTP Server: Select the NTP server to use

 NTP synchronization: Enter the time of when the access point will continue to

check for NTP updates.

2. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

Manual

1. Manually set the date and time of the access point by select the from the pull-down

menus.

2. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

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Management VLAN

Management > Management VLAN

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Management VLAN.

3. Review the settings for both 2.4G and 5G profiles and click Save to save settings.

 Enable: Check box of the selected SSID to enable VLAN feature

 VID: Enter the VID to assign on the selected wireless network

 SSID: Displays the available SSID

 WiFi Security: Displays the wireless security type of the wireless network

 No VLAN Tag: Select this option to use no VLAN Tag

 Specified VLAN ID: Select this option and enter the assigned VLAN ID.

4. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

Wireless Bandwidth Control

Wireless (2.4GHz or 5GHz) > Wireless Bandwidth Control

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Wireless (2.4GHz or 5GHz) tab and click Wireless Bandwidth Control.

3. Review the settings for both wireless bands (2.4GHz and 5GHz) and click Save to save

settings.

 Bandwidth Control: Select Enable to enable bandwidth control on this SSID

 SSID: The SSID that the following limits will apply to

 Download MAX: Choose to set a limit per client or limit shared with entire SSID

 Download: Enter your network’s inbound traffic limit

 Upload Limit for Client: Enter your network’s outbound traffic limit for the selected

wireless band

4. Click on Apply/Discard button located on the top left section to apply settings.

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Enable SNMP

Management > SNMP Settings

SNMP (Simple Network Management Protocol) is a network management protocol used

to monitor (read) and/or manage (write) multiple network devices on a network. This

preconfigured external SNMP server.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click SNMP Settings.

3. Review the settings and click Save to save settings.

 SNMP: Select enable to enable SNMP feature

 Contact: Enter the contact person or contact information for your access point.

 Location: Enter an assigned location for your access point.

 Community Name (Read only): Enter an assigned name for your access point.

 Community (Read/Write): Enter a public and private community name.

 Trap Destination Address: Enter the destination IP address of the SNMP trap.

 Trap Destination Community Name: Enter the name of the destination community

 SNMPv3: Select option to enable or disable SNMPv3

 Username: Enter the username

 Auth Protocol: Select from the pull down menu the authentication protocol to use

 Authentication Key: Enter the authentication key

 Priv Protocol: Select the private protocol

 Priv Key: Enter the private key

 Engine ID: Enter the engine name

4. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

SSH Management

Management > SSH Management

SSH (Secure SHell) is a form of a CLI (Command Line Interface), a user interface where

commands can be sent to the access point in the form of successive lines of text

(command lines).

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the Management tab and click SSH Management.

3. Select ON and click Save to save settings.

4. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

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LED Controls

Management > LED Control

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click LED Control.

3. Review the settings and click Save to save settings.

 Power LED: Select On to leave Power LED on or Off option to turn off.

 LAN LED: Select On to leave LAN LED on or Off option to turn off.

 2.4GHz LED: Select On to leave wireless 2.4GHz LED on or Off option to turn off.

 5GHz LED: Select On to leave wireless 5GHz LED on or Off option to turn off.

4. Click on the Save button to apply the settings and then click on the Apply/Discard

button located on the top left section to save the settings.

Client Bridge

Basic

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4GHz and

5GHz when Access Point mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System, and select Operation Mode.

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3. Enable Client Bridge, under the wireless band (2.4GHz or 5GHz) you would like to

connect this access point to. Please make sure that the selected band is available on

your network.

4. Click Save to save your current settings.

5. On the left-hand side menu, click on the wireless band tab (Wireless 2.4GHz /

Wireless 5GHz) you would like to configure and click Wireless Network.

6. Configure the below settings and click Save and Apply/Discard Changes to save

settings.

 Wireless Mode: Select the wireless mode to set on the selected wireless band in

client bridge mode

 SSID: Manually enter the wireless network name (SSID) you want to establish

connection. Or simply click on Site Survey to scan for available wireless network

(more details below).

 Preferred BSSID: Click option and enter the preferred wireless network you would

like to connect to.

 Security Mode: Select from the pull-down menu the wireless security that is used

on the wireless network you would like to connect to.

Scan for wireless networks

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and

5GHz when Client Bridge mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Network.

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3. Under SSID section click Site Survey to wirelessly scan for available wireless networks.

4. Click on the wireless network you would like to connect. The information will

automatically fill on the previous screen. You will then need to select and enter the

wireless security.

5. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

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WDS

WDS Link

Wireless (2.4GHz or 5GHz) > WDS Link Settings

This section outlines the available features to configure for both wireless 2.4Ghz and

5GHz when WDS mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System, and select Operation Mode.

3. Enable WDS Access Point, under the wireless band (2.4GHz or 5GHz) you would like

to connect this access point to. Please make sure that the selected band is available

on your network.

4. Click on the wireless band you would like to configure and click WDS Link Settings.

5. Configure the below settings and click Save to save settings.

 Site Survey: Click this option to scan for available WDS networks

 Remote AP MAC: Enter the MAC address of the remote access point you want to

establish WDS connection.

 Security Mode: Select from the pull-down menu the wireless security that is used

on the wireless network you would like to connect to.

6. Click on Save button to apply the settings and then click on the Apply/Discard button

located on the top left section to save the settings.

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Repeater

Basic

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4GHz and

5GHz when Repeater mode is selected.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on System, and select Operation Mode.

3. Enable Repeater, under the wireless band (2.4GHz or 5GHz) you would like to connect

this access point to, then press Save. Please make sure that the selected band is

available on your network.

4. Click on the wireless band (Wireless 2.4GHz / Wireless 5GHz) you would like to

configure and click Wireless Network.

5. Configure the below settings and click Save to save settings.

 Wireless Mode: Select the wireless mode to set on the selected wireless band in

client bridge mode

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 SSID: Manually enter the wireless network name (SSID) you want to establish

connection. Or simply click on Site Survey to scan for available wireless network

(more on this function in below section).

 Preferred BSSID: Click option and enter the MAC address of the preferred wireless

network you would like to connect to.

 Repeater SSID: You may specify a new SSID name to use

 Security Mode: Select from the pull-down menu the wireless security that is used

on the wireless network you would like to connect to.

6. Click on the Apply/Discard Changes button located on the top left section to save the

settings.

Scan for wireless networks

Wireless (2.4GHz or 5GHz) > Wireless Network

This section outlines the available features to configure for both wireless 2.4Ghz and

5GHz when Repeater mode is selected.

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the wireless band you would like to configure and click Wireless Network.

3. Under SSID section click Site Survey to wireless scan for available wireless networks.

4. Click on the wireless network you would like to repeat. The information will

automatically fill on the previous screen. You will then need to select and enter the

wireless security.

5. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

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Advanced wireless settings

Wireless (2.4GHz or 5GHz) > Advanced Wireless

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the wireless band you would like to configure and click Wireless Advanced

Settings.

3. Review the settings and click Save to save settings.

Advanced Wireless

 Data Rate: Select the operating wireless data rate.

 Transmit Power: The wireless transmit power can be modified to lower the

antenna strength setting from 18 dBm to 11 dBm, if necessary. Lowering the

wireless transmit power may help to better stabilize the wireless connectivity and

reduce the effects of wireless interference in areas where there are several 2.4GHz

wireless devices. (Default: 18 dBm)

 RTS/CTS Threshold: The Request To Send (RTS) function is part of the networking

protocol. A wireless device that needs to send data will send a RTS before sending

the data in question. The destination wireless device will send a response called

Clear to Send (CTS). The RTS Threshold defines the smallest data packet size

allowed to initiate the RTS/CTS function.

Default Value: 2347 (range: 256-2346)

 Beacon Period: A beacon is a management frame used in wireless networks that

transmitted periodically to announce the presence and provide information about

the access point’s wireless network. The interval is the amount time between each

beacon transmission.

 DTIM: DTIM is a countdown informing clients of the next window for listening to

broadcast and multicast messages. When the access point has buffered broadcast

or multicast messages for associated clients, it sends the next DTIM with a DTIM

Interval value. Wireless clients detect the beacons and awaken to receive the

broadcast and multicast messages. The default value is 1. Valid settings are

between 1 and 255.

HT Physical Mode

 Guard Interval: Select to enable short guard interval (400ns).

 A-MPDU: MPDU aggregation also collects Ethernet frames to be transmitted to a

single destination, but it wraps each frame in an 802.11n MAC header. Normally

this is less efficient than MSDU aggregation, but it may be more efficient in

environments to maintain performance in noisy networks and to prevent hidden

nodes from degrading the performance.

Client Limit

 Client Limit: Select enable to turn on client limit of the select wireless band

 Max Client: Enter the amount of clients to allow

4. Click on Apply/Discard Changes button located on the top left section to apply

settings.

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Maintenance & Monitoring

Administration

Management > Administration

You may want to change your login credentials for logging into your access point.

Resetting the access point to factory default settings will also reset the login credentials

back to factor default which can be found on the label or on the back of the unit.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Administration.

3. Review the settings and click Save to save settings.

 Account: Change the login user name in this field

 Password: Change the login password in this field

 Idle Timeout: Change the length of time that the access point can idle before

timing out. The duration can be between 120 – 3600 seconds. (By default it is

set to 120 seconds)

Device Name

Management > Administration

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Administration.

3. In the Device Name field, change the name of the device (eg: room, office etc)

4. Click on Save button to apply the settings and then click on the Apply/Discard button

located on the top left section to save the settings.

Reset to factory defaults

Management > Backup/Restore Settings

You may want to reset the access point to factory defaults if you are encountering

difficulties and have attempted all other troubleshooting. Before you reset to defaults, if

possible, you should backup your access point’s configuration first.

There are two methods that can be used to reset your access point to factory defaults.

 Reset Button: Located on the side of the access point, (see “Product Hardware

Features” on page 5). Use this method if you are encountering difficulties with

accessing your router management page.

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 Access Point Management Page

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

3. Click Load Default. If prompted, click Yes or Ok.

Backup and restore your configuration settings

Management > Backup/Restore Settings

You may have added many customized settings to your router and in the case that you

need to reset your router to default, all your customized settings would be lost and

would require you to manually reconfigure all of your router settings instead of simply

restoring from a backed up router configuration file.

To back up your configuration:

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

3. Click Export.

4. When setting and saving an Encrypt Key, make sure that the same field is matched

when importing the configuration settings. Make sure to click on the Save button to

apply the settings and then click on the Apply/Discard button located on the top left

section to save the settings before Exporting a configuration file.

5. Depending on your web browser settings, you may be prompted to save a file (specify

the location) or the file may be downloaded automatically to the web browser

settings default download folder. (Default Filename: config.bin)

6. Save the configuration file to location on your computer.

To restore your configuration:

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

3. Under Import Settings, depending on your web browser, click on Browse or Choose

File. A separate file navigation window should open.

4. Navigate to the location of the access point configuration file to restore.

(Default Filename: config.bin).

5. Select the access point configuration file to restore. Enter the login password under

Encrypt Key and click Save.

(Default Filename: config.bin). If prompted, click Yes or OK.

6. Wait for the access point to restore settings.

Restart (Reboot) access point

Management > Backup/Restore Settings

You may want to restart your access point if you are encountering difficulties with your

access point and have attempted all other troubleshooting.

There are two methods that can be used to restart your access point.

 Turn the router off disconnect the power source or press the power button from

the side of your access point (see “Product Hardware Features” on page 5).

 Use this method if you are encountering difficulties with accessing your router

management page. This is also known as a hard reboot or power cycle.

 Router Management Page: This is also known as a soft reboot or restart.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Backup/Restore Settings.

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3. Click Reboot under System Reboot to restart the access point. If prompted, click yes

or OK.

Upgrade your firmware

Management > Upload Firmware

TRENDnet may periodically release firmware upgrades that may add features or fix

problems associated with your TRENDnet access point model and version. To check if

there is a firmware upgrade available for your device, please check your TRENDnet

model and version using the link. http://www.trendnet.com/downloads/

In addition, it is also important to verify if the latest firmware version is newer than the

one your access point is currently running. To identify the firmware that is currently

loaded on your access point, log in to the router, click on the Status tab and select Main.

If there is a newer version available, also review the release notes to check if there were

any new features you may want or if any problems were fixed that you may have been

experiencing.

1. If a firmware upgrade is available, download the firmware to your computer.

2. Unzip the file to a folder on your computer.

Please note the following:

 Do not interrupt the firmware upgrade process. Do not turn off the device or press

the Reset button during the upgrade.

 If you are upgrade the firmware using a laptop computer, ensure that the laptop is

connected to a power source or ensure that the battery is fully charged.

 Disable sleep mode on your computer as this may interrupt the firmware upgrade

process.

 Do not upgrade the firmware using a wireless connection, only using a wired

network connection.

 Any interruptions during the firmware upgrade process may permanently damage

your router.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on Management, and click on Upload Firmware.

3. Depending on your web browser, next to Upgrade Firmware, click Browse or Choose

File.

4. Navigate to the folder on your computer where the unzipped firmware file (.bin) is

located and select it.

5. Click Open to start the firmware upgrade process. If prompted, click yes or OK.

Configure log

Management > Log

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Log. Click apply to save settings

 Enable System log: Select option to enable system log feature

 Syslog Server IP Address: Enter the IP address of the syslog server

 Local Log: Select enable to enable local log feature

3. Click on Save button to apply the settings and then click on the Apply/Discard

Changes button located on the top left section to save the settings.

Diagnostics

Management > Diagnostics

Ping Test

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Diagnostics.

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 IP: Enter the IP address you would like to conduct the ping test

 Packet Length: Enter the packet size

 Number of Pings: Enter the amount of pings to conduct.

 Ping: Click to start ping test

TraceRoute

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Diagnostic.

 Target: Enter the IP address to conduct traceroute test

 Traceroute: Click to start traceroute test

Download Technical Support Data

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Management tab and click Diagnostic.

3. Depending on your web browser settings, you may be prompted to save a file (specify

the location) or the file may be downloaded automatically to the web browser

settings default download folder. (Default Filename: TRENDnet EAP_config.bin)

4. Save the configuration file to location on your computer.

**Technical Data may be requested from you by a technical support

representative to further assist you with issues**

Check system information

Status > Main

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the Status tab and click Main.

3. Review the device information.

System

 Device Name: Displays the assigned device name

 Firmware Version: Displays the firmware version currently loaded on the router

 System Time: Displays the current time of the device

 System Up Time: Displays the time duration of how long the device has been

running

Network

 MAC Address: Displays the device’s MAC address

 IP Address: Displays the assigned IP address

 Subnet Mask: Displays the subnet mask of the device

 Default Gateway: Displays the default gateway of the device

 Primary/Secondary DNS: Displays the DNS IP address of the device

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Wireless (Both 2.4GHz and 5 GHz)

 Operation Mode: Displays the current operating mode for each wireless band

 Wireless Mode: Displays the wireless mode set on each wireless band

 Channel Width: Displays the applied channel width

 Frequency (Channel): Displays the current operating wireless channel

 Tx/Rx Packets: Displays the Transmit (Tx) and Receive (Rx) packet rate

 SSID List: Displays the multiple SSID settings.

Check connected wireless clients

Status > 2.4GHz/5GHz Wireless Client

1. Log into your management page (see “Access the management page” on page 16).

2. Click on the Status tab and click 2.4G or 5G Wireless Client List.

 SSID: Displays the SSID that the client is connected to

 MAC Address: Displays the MAC address of the client that is connected to the

access point

 Mode: Displays the 802.11 wireless mode and the channel width that the client

device is connected.

 Rate: Displays the signal rate the client device is connected.

 Signal: Displays the signal strength in percentage. The higher the number, the

higher the signal strength.

 TX(Bytes): Displays the amount of data transmitted to the client

 RX(Bytes): Displays the amount of data received from the client

 Kick and Ban: Clicking this option will allow you to kick the client from the

network and ban them as well

System Log

Status > System Log

System log keeps track of changes made to the access point.

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Status tab and click System Log.

 Refresh: Clicking Refresh allows the access point to update the log with any

new data that has not been previously logged yet.

 Clear: Clears all the data saved previously onto the log.

IPv6 Status

Status > IPv6 Status

1. Log into your management page (see “Access the management page” on page 13).

2. Click on the Status tab and click IPv6 Status.

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AP utility

Installation

1. Download the latest version of the utility by navigating to

http://www.trendnet.com/support and selecting model TEW-821DAP within the

Product Download drop-down list.

2. Extract the contents of the .zip file and run the .exe installer to install the utility.

3. Once the utility is installed click on Discover to refresh the list of access points.

4. Select the access point you want to configure.

5. Click on Device settings to configure the access point.

Device Settings

 Product Name: Displays the device model

 IP Mode: Select the IP mode to apply on the device

o DHCP: Select this option to allow the device to receive IP address from

your DHCP server

o Static: Select this option to manually set the IP address of the device

 IP Address: Enter the IP address to assign to the device

 Subnet Mask: Enter the subnet mask to assign to the device

 Gateway: Enter the gateway IP address to assign to the device

 System Name: Assign name of the device to help distinguish between similar

devices

 VLAN ID: Assigns the VLAN ID for the Ethernet port.

 Band Steer: Select this to enable/disable band steering

 Band: Select on the pull-down menu the wireless interface to configure

 802.11 Mode: Select the 802.11 mode of the selected wireless interface

 Channel: Select the wireless channel of the selected wireless interface

 VLAN ID: Assigns the VLAN ID for the primary SSID.

 interface

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 Separate Stations: Select this option to restrict wireless client devices from

accessing other client devices connected to this network(s).

 Enable: Select this option to enable the selected wireless interface

 Visible: Select this option to wireless broadcast the selected wireless interface

 SSID: Enter the SSID (Wireless Network Name) of the selected wireless interface

 Security: Select the wireless encryption security for to assign the selected

wireless interface

 Key: Enter the wireless encryption security key or password

 Password: Enter the login password of the device and click OK to save settings

Add and Delete Device

Add device

1. Run the utility

2. To add a device to control select the “+” on the upper right corner.

3. Enter the IP address of the device you would like to add to the controller and press

OK.

Delete device

1. Run the utility

2. To delete a device from the controller. Select the device from the listed devices and

click “-“ on the upper right corner.

3. Confirm the deletion of the device by pushing Ok.

Upgrade Firmware

1. Run the utility

2. Select the devices you want to conduct a firmware upgrade and click on FW upgrade

button

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2. Click Browse button and navigate to the folder on your computer where the unzipped

firmware file (.bin) is located and select it to select the firmware

3. Enter the login password of the devices and click Upgrade to start the firmware

upgrade process.

Load configuration

1. Run the utility

2. Select the devices you want to conduct a configuration upgrade and click Config

Upgrade button

2. Click Browse button and navigate to the folder on your computer where the unzipped

firmware file (.bin) is located and select it to select the firmware

3. Enter the login password of the devices and click Upgrade to start the firmware

upgrade process.

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Access Points

1. To view access points that are currently connected to your network, click on the

Access Points tab.

2. Review the AP setting information below.

System Name: Displays the name of the device. This can be changed in the AP utility

under Device Setting (see page 39)

BSSID: Displays the wireless MAC address of the access points on the network

IP Address: Displays the IP address of the access points on the network

Model Name: Displays the model number of the access points connected on the

network

Firmware Version: Displays the current firmware version of the access points connected

on the network

Status: Displays the current status of the access points connected on the network

SSID: Displays the SSID (Wireless Network Name) of the access points connected on the

network

Channel: Displays the current channel that the access point is on

Total Clients: Displays the number of clients (devices) that is currently connected to the

access point

Upload/Download: Displays the amount of data that the access point has sent and

received

Clients

1. To view devices that are currently connected to your network, click on the Clients tab.

2. Review the client setting information below.

MAC: Displays the MAC address that is connected to the access point

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WLAN (SSID): Displays the SSID (wireless network name) of the access point the device

is connected to

Access Point: Displays the wireless MAC address of the access points on the network

that the device is connected to

Signal strength (dBm): Displays the signal strength between the access point and the

client. ie: -40 is a stronger signal than -50.

Uptime: Displays the duration the client has been connected to the access point

Statistics

1. To view statistical data about your access point, click on the Statistics tab.

2. Review the statistics information below.

 Clients by SSIDs: Displays the number of clients connected to the access point

in comparison between the different SSIDs (wireless network name). Mouse

over the chart to view a current break-down of the total number of clients

connected to the selected SSID.

 Clients by AP: Displays number of clients and traffic per access point.

 Most Active Device: Displays the access point with the most activity in

comparison between other access points on the network.

 Most Active SSID: Displays the SSID (wireless network name) with the most

amount of activity.

 Clients (Total): Shows the number of clients currently connected onto the

access point. The unit of measurement (time) can be configured to show the

number of devices connected in the last 5 minutes, hours, or days

 Traffic (MBytes): This displays the amount of throughput (upload, download,

all) that has been passed. This can be configured to display only upload,

download, or all.

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Technical Specifications

Standards

 IEEE 802.3

 IEEE 802.3u

 IEEE 802.3x

 IEEE 802.3ab

 IEEE 802.3af

 IEEE 802.1Q

 IEEE 802.11a

 IEEE 802.11b

 IEEE 802.11g

 IEEE 802.11n (up to 300 Mbps)

 IEEE 802.11ac Wave 2 (up to 867 Mbps)

Hardware Interface

 1 x PoE Gigabit LAN port

 Power port (optional non-PoE installation)

 LED indicators

 Mounting plate and cable guard

 On/Off power button

 Reset button

Features

 802.11ac MU-MIMO Wave 2 support

 IP30 rated housing (with mounting plate and cable guard installed)

 Concurrent dual band

 Band steering

 WiFi traffic shaping

 802.1Q VLAN assignment per SSID

 IPv6 support (Link-Local, Static IPv6, Auto-Configuration (SLAAC/DHCPv6))

 Multi-Language interface, English, French, Spanish, German, Russian

 LEDs on/off

 Captive Portal (external Coovachilli server authentication)

 Internal Captive Portal (Local user account authentication and customizable

portal page)

 802.11k intelligent radio resource management

 RSSI Threshold (client signal strength and connectivity control)

 Airtime Fairness

Operation Modes

 Access Point

 Client Bridge

 WDS AP

 WDS Bridge

 WDS Station

 Repeater

Management/Monitoring

 Web based management

 AP software utility

 SNMP v1/v3

 STP

 Event logging

 Ping test

 Traceroute

 CLI

Access Control

 Wireless encryption: WEP, WPA/WPA2-PSK, WPA/WPA2-RADIUS

 MAC filter

 Maximum client limit

QoS

 WMM

 Bandwidth control per SSID or client

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SSID

 Up to 8 SSIDs per wireless band (16 total)

Frequency

 2.4GHz: 2.412 – 2.472GHz

 5GHz: 5.180 – 5.8525GHz

Wireless Channels

 2.4GHz: FCC: 1–11, ETSI: 1 – 13

 5GHz: FCC: 36, 40, 44, 48, 149, 153, 157, 161 and 165 ETSI: 36, 40, 44, 48 (52,

56, 60, 64, 100,104,108,112,116, 132,136,140)**

Modulation

 DBPSK/DQPSK/CCK for DSSS technique

 BPSK/QPSK/16-QAM/64-QAM/256-QAM for OFDM technique

Antenna Gain

 2.4GHz: 2 x 3 dBi internal

 5GHz: 2 x 4 dBi internal

Wireless Output Power

 802.11a: FCC: 19 dBm (max.) / CE: 19 dBm (max.) / IC: 19 dBm (max.)

 802.11b: FCC: 23 dBm (max.) / CE: 10 dBm (max.) / IC: 23 dBm (max.)

 802.11g: FCC: 19 dBm (max.) / CE: 12 dBm (max.) / IC: 19 dBm (max.)

 802.11n (2.4 GHz): FCC: 19 dBm (max.) / CE: 12 dBm (max.) / IC: 19 dBm

(max.)

 802.11n (5 GHz): FCC: 19 dBm (max.) / CE: 19 dBm (max.) / IC: 19 dBm

(max.)

 802.11ac: FCC: 18 dBm (max.) / CE: 18 dBm (max.) / IC: 18 dBm (max.)

Receiving Sensitivity

 802.11a: -65 dBm (typical) @ 54 Mbps

 802.11b: -83 dBm (typical) @ 11 Mbps

 802.11g: -65 dBm (typical) @ 54 Mbps

 802.11n (2.4 GHz): -64 dBm (typical) @ 300 Mbps

 802.11n (5 GHz): -61 dBm (typical) @ 300 Mbps

 802.11ac: -51 dBm (typical) @ 867 Mbps

Power

 IEEE 802.3af Type 1 PoE PD Class 3

 Input: 100 - 240V AC, 50/60Hz, Output: 12V DC, 1A external power adapter

(optional)

 Max. consumption: 8W

Operating Temperature

 0° – 40° C (32° – 104° F)

Operating Humidity

 Max. 95% non-condensing

Certifications

 CE

 FCC

 IC

Dimensions

 163 x 165 x 44mm (6.4 x 6.5 x 1.7 in.)

TRENDnet User’s Guide

TEW-821DAP

Weight

 372g (13.1 oz.)

Warranty:

 3 year limited

Package Contents

 TEW-821DAP

 Network cable (1.5m/5 ft.)

 Quick Installation Guide

 Power adapter (12V DC, 1A)

 Mounting plate and cable guard

Disclaimer

*Maximum wireless signal rates are referenced from IEEE 802.11 theoretical specifications.

Actual data throughput and coverage will vary depending on interference, network traffic,

building materials and other conditions. For maximum performance of up to 867Mbps use

with an 867Mbps 802.11ac wireless adapter. For maximum performance of up to 300Mbps,

use with a 300Mbps 802.11n wireless adapter. Multi-User MIMO (MU-MIMO) requires the

use of multiple MU-MIMO enabled wireless adapters.

**Due to regulatory requirements, the wireless channels specified cannot be statically

assigned, but will be available within the available wireless channels when set to auto.

TRENDnet User’s Guide

TEW-821DAP

Troubleshooting

Q: I typed http://192.168.10.1 in my Internet Browser Address Bar, but an error

message says “The page cannot be displayed.” How can I access the access point

management page?

Answer:

1. Check your hardware settings again. See “Getting Started” on page 7.

2. Make sure the LAN and WLAN lights are lit.

3. Make sure your network adapter TCP/IP settings are set to Obtain an IP address

automatically or DHCP (see the steps below).

4. Make sure your computer is connected to one of the router’s LAN ports

5. Press on the factory reset button for 15 seconds, the release.

Windows 10/8.1/8/7

a. Go into the Control Panel, click Network and Sharing Center.

b. Click Change Adapter Settings, right-click the Local Area Connection icon.

c. Then click Properties and click Internet Protocol Version 4 (TCP/IPv4).

d. Then click Obtain an IP address automatically and click OK.

Windows Vista

a. Go into the Control Panel, click Network and Internet.

b. Click Manage Network Connections, right-click the Local Area Connection

icon and click Properties.

c. Click Internet Protocol Version (TCP/IPv4) and then click Properties.

d. Then click Obtain an IP address automatically and click OK.

Windows XP/2000

a. Go into the Control Panel, double-click the Network Connections icon

b. Right-click the Local Area Connection icon and the click Properties.

c. Click Internet Protocol (TCP/IP) and click Properties.

d. Then click Obtain an IP address automatically and click OK.

Note: If you are experiencing difficulties, please contact your computer or operating

system manufacturer for assistance.

Q: I am not sure what type of Internet Account Type I have for my Cable/DSL

connection. How do I find out?

Answer:

Contact your Internet Service Provider (ISP) for the correct information.

Q: The Wizard does not appear when I access the access point. What should I do?

Answer:

1. Click on Wizard on the left-hand side.

2. Near the top of the browser, “Pop-up blocked” message may appear. Right click on

the message and select Always Allow Pop-ups from This Site.

3. Disable your browser's pop up blocker.

Q: I went through the Wizard, but I cannot get onto the Internet. What should I do?

Answer:

1. Verify that you can get onto the Internet with a direct connection into your modem

(meaning plug your computer directly to the modem and verify that your single

computer (without the help of the router) can access the Internet).

2. Power cycle your modem and router. Unplug the power to the modem and router.

Wait 30 seconds, and then reconnect the power to the modem. Wait for the modem to

fully boot up, and then reconnect the power to the router.

3. Contact your ISP and verify all the information that you have in regards to your

Internet connection settings is correct.

Q: I cannot connect wirelessly to the access point. What should I do?

Answer:

1. Double check that the LAN light on the access point is lit.

2. Power cycle the router. Unplug the power to the router. Wait 15 seconds, then plug

the power back in to the router.

3. Contact the manufacturer of your wireless network adapter and make sure the

wireless network adapter is configured with the proper SSID. The preset SSID is

TRENDnet (model_number).

4. To verify whether or not wireless is enabled, login to the router management page,

click on Wireless.

5. Please see “Steps to improve wireless connectivity” on page 8 if you continue to have

wireless connectivity problems.

TRENDnet User’s Guide

TEW-821DAP

Appendix

How to find your IP address?

Note: Please note that although the following procedures provided to follow for your

operating system on configuring your network settings can be used as general guidelines,

however, it is strongly recommended that you consult your computer or operating

system manufacturer directly for assistance on the proper procedure for configuring

network settings.

Command Prompt Method

Windows 2000/XP/Vista/7/8/8.1/10

1. On your keyboard, press Windows Logo + R keys simultaneously to bring up the Run

dialog box.

2. In the dialog box, type cmd to bring up the command prompt.

3. In the command prompt, type ipconfig /all to display your IP address settings.

MAC OS X

1. Navigate to your Applications folder and open Utilities.

2. Double-click on Terminal to launch the command prompt.

3. In the command prompt, type ipconfig getifaddr <en0 or en1> to display the wired

or wireless IP address settings.

Note: en0 is typically the wired Ethernet and en1 is typically the wireless Airport

interface.

Graphical Method

MAC OS 10.6 – 10.12

1. From the Apple menu, select System Preferences.

2. In System Preferences, from the View menu, select Network.

3. In the Network preference window, click a network port (e.g., Ethernet, AirPort,

modem). If you are connected, you'll see your IP address settings under "Status:"

MAC OS 10.4

1. From the Apple menu, select Location, and then Network Preferences.

2. In the Network Preference window, next to "Show:", select Network Status. You'll see

your network status and your IP address settings displayed.

Note: If you are experiencing difficulties, please contact your computer or operating

system manufacturer for assistance.

How to configure your network settings to obtain an IP address automatically or use

DHCP?

Note: Please note that although the following procedures provided to follow for your

operating system on configuring your network settings can be used as general guidelines,

however, it is strongly recommended that you consult your computer or operating

system manufacturer directly for assistance on the proper procedure for configuring

network settings.

Windows 7 and up

a. Go into the Control Panel, click Network and Sharing Center.

b. Click Change Adapter Settings, right-click the Local Area Connection icon.

c. Then click Properties and click Internet Protocol Version 4 (TCP/IPv4).

d. Then click Obtain an IP address automatically and click OK.

Windows Vista

a. Go into the Control Panel, click Network and Internet.

b. Click Manage Network Connections, right-click the Local Area Connection

icon and click Properties.

c. Click Internet Protocol Version (TCP/IPv4) and then click Properties.

d. Then click Obtain an IP address automatically and click OK.

Windows XP/2000

a. Go into the Control Panel, double-click the Network Connections icon

b. Right-click the Local Area Connection icon and the click Properties.

c. Click Internet Protocol (TCP/IP) and click Properties.

d. Then click Obtain an IP address automatically and click OK.

MAC OS 10.4/10.5/10.6

a. From the Apple, drop-down list, select System Preferences.

b. Click the Network icon.

c. From the Location drop-down list, select Automatic.

d. Select and view your Ethernet connection.

In MAC OS 10.4, from the Show drop-down list, select Built-in Ethernet and

select the TCP/IP tab.

In MAC OS 10.5/10.6, in the left column, select Ethernet.

e. Configure TCP/IP to use DHCP.

TRENDnet User’s Guide

TEW-821DAP

In MAC 10.4, from the Configure IPv4, drop-down list, select Using DHCP and

click the Apply Now button.

In MAC 10.5, from the Configure drop-down list, select Using DHCP and click

the Save button.

In MAC 10.6, from the Configure drop-down list, select Using DHCP and click

the Save button.

f. Restart your computer.

Note: If you are experiencing difficulties, please contact your computer or operating

system manufacturer for assistance.

How to find your MAC address?

In Windows 2000/XP/Vista/7/8/8.1/10,

Your computer MAC addresses are also displayed in this window, however, you can type

getmac –v to display the MAC addresses only.

In MAC OS 10.4,

1. Apple Menu > System Preferences > Network

2. From the Show menu, select Built-in Ethernet.

3. On the Ethernet tab, the Ethernet ID is your MAC Address.

In MAC OS 10.5/10.6,

1. Apple Menu > System Preferences > Network

2. Select Ethernet from the list on the left.

3. Click the Advanced button.

3. On the Ethernet tab, the Ethernet ID is your MAC Address.

How to connect to a wireless network using the built-in Windows utility?

Note: Please note that although the following procedures provided to follow for your

operating system on configuring your network settings can be used as general guidelines,

however, it is strongly recommended that you consult your computer or operating

system manufacturer directly for assistance on the proper procedure for connecting to a

wireless network using the built-in utility.

Windows 7/8/8.1/10

1. Open Connect to a Network by clicking the network icon ( or ) in the

notification area.

2. In the list of available wireless networks, click the wireless network you would like to

connect to, then click Connect.

4. You may be prompted to enter a security key in order to connect to the network.

5. Enter in the security key corresponding to the wireless network, and click OK.

Windows Vista

1. Open Connect to a Network by clicking the Start Button. and then click Connect

To.

2. In the Show list, click Wireless.

3. In the list of available wireless networks, click the wireless network you would like to

connect to, then click Connect.

4. You may be prompted to enter a security key in order to connect to the network.

5. Enter in the security key corresponding to the wireless network, and click OK.

Windows XP

1. Right-click the network icon in the notification area, then click View Available

Wireless Networks.

2. In Connect to a Network, under Available Networks, click the wireless network you

would like to connect to.

3. You may be prompted to enter a security key in order to connect to the network.

4. Enter in the security key corresponding to the wireless network, and click Connect.

TRENDnet User’s Guide

TEW-821DAP

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible

for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE:

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance

20cm between the radiator & your body.

This transmitter must not be co-located or operating in conjunction with any other antenna

or transmitter.

Country Code selection feature to be disabled for products marketed to the US/CANADA

TRENDnet hereby declare that the product is in compliance with the essential requirements

and other relevant provisions under our sole responsibility.

RoHS

This product is RoHS compliant.

Europe – EU Declaration of Conformity

TRENDnet hereby declare that the product is in compliance with the essential requirements

and other relevant provisions under our sole responsibility.

 EN60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2013

 EN 301 489-1 V2.1.1 (2017-02)

 EN 301 489-17 V3.1.1 (2017-02)

 EN 55032: 2015

 EN 55024: 2010 + A1: 2015

 EN 300 328 V2.1.1 (2016-11)

 EN 301 893 V2.1.1 (2017-05)

 EN 62311: 2008

Energy Efficiency

Regulation (EC) No. 1275/2008, No. 278/2009, No. 801/2013

Directives:

Low Voltage Directive 2014/35/EU

EMC Directive 2014/30/EU

RED Directive 2014/53/EU

EMF Directive 2013/35/EU

Ecodesign for ErP Directive 2009/125/EC

RoHS Directive 2011/65/EU

WEEE Directive 2012/19/EU

REACH Regulation (EC) No. 1907/2006

TRENDnet User’s Guide

TEW-821DAP

Industry Canada Statement

This device complies with Industry Canada license-exempt RSS standard(s). Operation is

subject to the following two conditions: (1) this device may not cause interference, and (2)

this device must accept any interference, including interference that may cause undesired

operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio

exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil

ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le

fonctionnement.

Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance

20cm between the radiator & your body.

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un

environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum

de 20 cm de distance entre la source de rayonnement et votre corps.

Limited Warranty

TRENDnet warrants only to the original purchaser of this product from a TRENDnet

authorized reseller or distributor that this product will be free from defects in material

and workmanship under normal use and service. This limited warranty is non-

transferable and does not apply to any purchaser who bought the product from a

reseller or distributor not authorized by TRENDnet, including but not limited to

purchases from Internet auction sites.

Limited Warranty

TRENDnet warrants its products against defects in material and workmanship, under

normal use and service. Specific warranty periods are listed on each of the respective

product pages on the TRENDnet website.

 AC/DC Power Adapter, Cooling Fan, and Power Supply carry a one-year

warranty.

Limited Lifetime Warranty

TRENDnet offers a limited lifetime warranty for all of its metal-enclosed network

switches that have been purchased in the United States/Canada on or after 1/1/2015.

 Cooling fan and internal power supply carry a one-year warranty

To obtain an RMA, the ORIGINAL PURCHASER must show Proof of Purchase and return

the unit to the address provided. The customer is responsible for any shipping-related

costs that may occur. Replacement goods will be shipped back to the customer at

TRENDnet’s expense.

Upon receiving the RMA unit, TRENDnet may repair the unit using refurbished parts. In

the event that the RMA unit needs to be replaced, TRENDnet may replace it with a

refurbished product of the same or comparable model.

In the event that, after evaluation, TRENDnet cannot replace the defective product or

there is no comparable model available, we will refund the depreciated value of the

product.

If a product does not operate as warranted during the applicable warranty period,

TRENDnet shall reserve the right, at its expense, to repair or replace the defective

product or part and deliver an equivalent product or part to the customer. The

repair/replacement unit's warranty continues from the original date of purchase. All

products that are replaced become the property of TRENDnet. Replacement products

may be new or reconditioned. TRENDnet does not issue refunds or credit. Please

contact the point-of-purchase for their return policies.

TRENDnet shall not be responsible for any software, firmware, information, or memory

data of customer contained in, stored on, or integrated with any products returned to

TRENDnet pursuant to any warranty.

There are no user serviceable parts inside the product. Do not remove or attempt to

service the product by any unauthorized service center. This warranty is voided if (i) the

product has been modified or repaired by any unauthorized service center, (ii) the

product was subject to accident, abuse, or improper use, or (iii) the product was subject

to conditions more severe than those specified in the manual.

Warranty service may be obtained by contacting TRENDnet within the applicable

warranty period and providing a copy of the dated proof of the purchase. Upon proper

submission of required documentation, a Return Material Authorization (RMA) number

will be issued. An RMA number is required in order to initiate warranty service support

for all TRENDnet products. Products that are sent to TRENDnet for RMA service must

have the RMA number marked on the outside of return packages and sent to TRENDnet

prepaid, insured and packaged appropriately for safe shipment. International customers

shipping from outside of the USA and Canada are responsible for any return shipping

and/or customs charges, including but not limited to, duty, tax, and other fees.

Refurbished product: Refurbished products carry a 90-day warranty after date of

purchase. Please retain the dated sales receipt with purchase price clearly visible as

TRENDnet User’s Guide

Limited Warranty

evidence of the original purchaser's date of purchase. Replacement products may be

refurbished or contain refurbished materials. If TRENDnet, by its sole determination, is

unable to replace the defective product, we will offer a refund for the depreciated value

of the product.

WARRANTIES EXCLUSIVE: IF THE TRENDNET PRODUCT DOES NOT OPERATE AS

WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL BE, AT TRENDNET'S

OPTION, REPAIR OR REPLACE. THE FOREGOING WARRANTIES AND REMEDIES ARE

EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,

EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TRENDNET NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR

IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,

MAINTENANCE, OR USE OF TRENDNET'S PRODUCTS.

TRENDNET SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND

EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST

OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT,

IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR

MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY

ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, TRENDNET ALSO

EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN

CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL,

INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR

PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATE, OR OTHER FINANCIAL

LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,

MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE POSSIBILITY

OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND

OF THE PURCHASE PRICE PAID, AT TRENDNET'S OPTION. THIS DISCLAIMER OF LIABILITY

FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL

OF ITS ESSENTIAL PURPOSE.

Governing Law: This Limited Warranty shall be governed by the laws of the state of

California.

Some TRENDnet products include software code written by third party developers.

These codes are subject to the GNU General Public License ("GPL") or GNU Lesser

General Public License ("LGPL").

Visit http://www.trendnet.com/gpl or the support section on

http://www.trendnet.com and search for the desired TRENDnet product to access to

the GPL Code or LGPL Code. These codes are distributed WITHOUT WARRANTY and are

subject to the copyrights of the developers. TRENDnet does not provide technical

support for these codes. Please visit http://www.gnu.org/licenses/gpl.txt or

http://www.gnu.org/licenses/lgpl.txt for specific terms of each license.

PWP07172015v3 2018/7/30

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