TRENDnet Mira_Appx Mira App

User Manual: TRENDnet .trendnet.com - /TRENDnet_Mira/UG/

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Mira

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Legal Information
By installing the Mira application, you are agreeing to TRENDnet’s
terms of use and privacy policy.

Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol

Description

Danger

Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.

Caution

Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.

Note

Provides additional information to emphasize or supplement
important points of the main text.

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Contents
Chapter 1 Introduction ................................................................................................................. 1
Chapter 2 Select Country or Region .............................................................................................. 2
Chapter 3 Registration.................................................................................................................. 3
3.1 Register by Mobile Phone Number ...................................................................................... 3
3.2 Register by Email Address ..................................................................................................... 3
Chapter 4 Device Management .................................................................................................... 5
4.1 Activate an Inactive Device ................................................................................................... 5
4.2 Add Device for Management ................................................................................................ 6
4.2.1 Add an Online Device ................................................................................................. 7
4.2.2 Add a Device by Scanning Device QR Code ............................................................... 8
4.2.3 Add a Device by IP/Domain ....................................................................................... 9
4.2.4 Add a Device by a Domain ....................................................................................... 10
4.3 Connect Offline Device to Network .................................................................................... 12
4.4 Unbind Device from Its Original Account ........................................................................... 13
4.5 Device Settings .................................................................................................................... 13
4.5.1 Edit Information of Cameras Linked to Added Device............................................ 13
4.5.2 Set Video and Image Encryption.............................................................................. 14
4.5.3 Set DDNS ................................................................................................................... 15
4.5.4 Change Device's Verification Code .......................................................................... 16
4.5.5 Remotely Configure Device ..................................................................................... 17
4.6 Upgrade Device Firmware................................................................................................... 25
Chapter 5 Favorites Management .............................................................................................. 26
5.1 Add Cameras to Favorites on Device List Page .................................................................. 26
5.2 Add Cameras to Favorites during Live View....................................................................... 26
5.3 Remove Cameras from Favorites........................................................................................ 27
Chapter 6 Share Device .............................................................................................................. 28
6.1 Share a Single Device .......................................................................................................... 28
6.2 Share Multiple Devices in a Batch ...................................................................................... 30
6.3 Silenced Mode for Devices Shared by Others .................................................................... 31

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Chapter 7 Live View .................................................................................................................... 32
7.1 Start and Stop Live View ..................................................................................................... 32
7.2 Set Window Division ........................................................................................................... 33
7.3 Digital Zoom ........................................................................................................................ 33
7.4 PTZ Control .......................................................................................................................... 34
7.4.1 Pan and Tilt a Camera .............................................................................................. 34
7.4.2 Set a Preset ............................................................................................................... 34
7.4.3 Adjust PTZ Speed ...................................................................................................... 35
7.4.4 Other Functions ........................................................................................................ 35
7.5 Capturing and Recording ..................................................................................................... 36
7.6 Set Image Quality for Device Added by IP/Domain ........................................................... 37
7.8 Set Image Quality for Mira Device ...................................................................................... 39
Chapter 8 Playback ..................................................................................................................... 40
8.1 Start and Stop Playback ...................................................................................................... 40
8.2 Capturing and Recording ..................................................................................................... 41
8.3 Set Playback Quality for Device Added by IP/Domain ...................................................... 41
8.4 Download Video Segment .................................................................................................. 43
8.5 Adjust Playback Speed ........................................................................................................ 44
Chapter 9 Other Functions ......................................................................................................... 45
9.1 Pictures and Videos ............................................................................................................. 45
9.2 Fingerprint Authentication ................................................................................................. 45
Chapter 10 System Settings ........................................................................................................ 46
10.1 Enable Push Notification ................................................................................................... 46
10.2 Save Device Parameters .................................................................................................... 46
10.3 Auto‐receive Alarm after Power‐on ................................................................................. 46
10.4 Generate a QR Code with Device Information ................................................................. 47
10.6 View Traffic Statistics ........................................................................................................ 47
10.7 Generate a QR Code with Wi‐Fi Information ................................................................... 47
10.8 Floating Live View ............................................................................................................. 48
10.9 Resume Latest Live View................................................................................................... 48
10.10 Tablet Mode .................................................................................................................... 48

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10.11 Display/Hide Channel‐Zero ............................................................................................. 49
10.12 Auto‐Download Upgrade File ......................................................................................... 49

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Chapter 1 Introduction
The Mira, is designed for the phones or tablets based on Android 4.1 or later or iOS 8.0 or later.
With the Mobile Client, you can remotely control devices via Wi‐Fi or mobile networks. You can
also share your devices to other accounts with the sharing feature.
The Mobile Client provides access to the Mira service, which is a cloud service, to manage your
devices.
Note
Network traffic charges may be produced during the use of the Mobile Client. For details, refer to
the local ISP.

System Requirement
Android 4.1 or later versions.
iOS 8.0 or later versions.

Conventions
In the following chapters, we simplify Mira app as "Mobile Client", devices such as NVR and
network camera as "device", and devices which support being added to Mira service as "Mira
Device".

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Chapter 2 Select Country or Region
The first time you run the Mobile Client, you should select the region where your devices are
located. Otherwise, the live view, playback and alarm notification of the devices will fail.
Note
● The country or the region cannot be changed once you have selected.
● You should select a correct country or region. Or it may affect subsequent operations.
After running the Mobile Client, tap Select Country or Region to select a country or region.

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Chapter 3 Registration
You can register an account by your mobile phone number or your email address. With a
registered account, you can log in to the Mobile Clients running on different mobile phones or
tablets, which provides convenience for managing your devices.

3.1 Register by Mobile Phone Number
You can register an account by your mobile phone number.
Steps
1. Tap Login on the Home page to enter the Login page.
2. Tap Register to enter the Register page.
3. Tap Terms of Use and Privacy Policy to read the relevant content and then tap Agree to
continue.
4. Enter your mobile phone number and then tap Get Security Code to receive the security code
for identity verification.
5. Enter the security code you received and tap Next to continue.
6. Create a password.
Note
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can better protect your product.
7. Tap Finish.

3.2 Register by Email Address
You can register an account by your email address.
Steps
1. Tap Login on the Home page to enter the Login page.
2. Tap Register to enter the Register page.
3. Tap Terms of Use and Privacy Policy to read the relevant content and then tap Agree to
continue.
4. Enter your email address and then tap Get Security Code to get the security code for identity
verification.
5. Enter the security code you received and then tap Next to continue.

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6. Create a password.
Note
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can better protect your product.
7. Tap Finish.

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Chapter 4 Device Management
You can add devices to the Mobile Client, and configure device functions such as video and image
encryption.

4.1 Activate an Inactive Device
When adding a device, if the device is not activated, a window will pop up to ask you to activate
the device.
Before You Start
The device and the phone or tablet running the Mobile Client should be in the same LAN.
Steps
Note
For the access control device, you should activate it via other clients (e.g., Mira client software).
1. Add a device.
Note
See Add Device for Management for details.
2. On the Activate Device page, tap Set Device Password.
3. Create a password.

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Figure 4‐1 Activate Device
Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end‐user.
4. Tap Activate to activate the device.
5. Enable DHCP or manually configure network if you enter the Network Configuration page.

4.2 Add Device for Management
You need to add devices to the Mobile Client first so that subsequent operations such as live view
and playback can be available. If you want to receive alarm event information from a device, you
should add it by scanning QR code or a domain.
Note
● For details about managing alarm event information, see Alarm Notification.

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4.2.1 Add an Online Device
The Mobile Client can detect the online devices in the same local area network with your phone or
tablet, and you can add the detected online devices to the Mobile Client.
Before You Start
Make sure the devices are connected to the same local area network with the phone or tablet.
Steps
1. On the device list page, tap
→ Online Device to enter the Online Device page.
All detected online devices will be in the list.
2. Select a device for adding.

Figure 4‐2 Online Device
Note
● For network cameras, make sure the device Multicast Discovery function is enabled so that
the online network camera can be automatically detected via private multicast protocol in
the LAN. For details, see User Manual of the network camera.
● For the inactive device (excluding the access control device), tap Active to create a password
for it before you can add the device properly. For more information about the device
activation, see Activate an Inactive Device.
3. Optional: Edit the network information.
1) Tap .
2) Change the device IP address to the same LAN as your phone's by either editing the IP
address manually or enabling the device DHCP function.
3) Tap
and input the admin password of the device to save the settings.
4. Tap Add.
5. Enter the required information, including device alias, user name and the password.
6. Tap .
7. Optional: Delete the device.
– On the device list, if the list is in list mode, swipe the device name to the left and tap
→
Delete Device.
– On the device list, if the list is in thumbnail mode, tap the device name or tap
, and then
tap Delete Device.

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4.2.2 Add a Device by Scanning Device QR Code
You can add the device by scanning the device's QR code.
Steps
Note
If adding an access control device, you should activate the device and set the device network
information via other clients (e.g., Mira client software) before adding it to this client.
1. On the device list page, tap
→ Scan QR Code to enter the Scan QR Code page.
2. Scan the QR code.
– Scan the device QR code by aligning the QR Code with the scanning frame.
Note
● Usually, the QR code is printed on the label, which is on the back cover of the device.
● Tap
to enable the flashlight if the scanning environment is too dark.
– If there are device QR codes in photo album of the phone or tablet, tap
to extract QR
code from local album.
3. Optional: Perform the following operations if the following situations occur.
– If the system fails to recognize the QR code, tap
to add the device manually. See Add a
Device by Mira Domain or Add a Device by IP/Domain for details.
– If the device has been added to another account, you should unbind the device from the
account first. See Unbind Device from Its Original Account for details.
– If the device is offline, you should connect a network for the device. For details, see Connect
Offline Device to Network for details.
– If the device is not activated, the Activate Device page will pop up (excluding the access
control device). You should activate the device. For details, see Activate an Inactive Device
for details.
– If the Mira service is disabled for the device, you should enable the function (excluding the
access control device). For details, see Enable Mira Service When Adding Device on Mobile
Client for details.
4. Tap Add on the Result page.
5. Enter the device verification code.
The device will be added successfully.
Note
● The default device verification code is usually on the device label. If no verification code
found, enter the device verification code you created when enabling Mira service.
● For details about enabling Mira service, see Enable Mira Service for Device.
6. Optional: Tap Configure DDNS to configure DDNS.

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Note
● See Set DDNS for details.
● After DDNS being enabled, the device will be accessed via IP address in priority, so that
remote configuration of the device will be supported and the streaming speed will be faster
than streaming via Mira service.
● If you skip this step, the device will be accessed via Mira service.
7. Tap Finish.
8. Optional: Delete the device.
– On the device list, if the list is in list mode, swipe the device name to the left and tap
→
Delete Device.
– On the device list, if the list is in thumbnail mode, tap the device name or tap
, and then
tap Delete Device.

4.2.3 Add a Device by IP/Domain
You can add the device by fixed IP address or domain name. The streaming speed of devices added
by IP/domain is faster than those added by Mira domain.
Before You Start
● If you want to add the access control device, activate it before adding. See the user manual of
the access control device for details.
● You should activate it via other clients such as Mira client software. Make sure the device is
powered on.
Steps
Note
The Mobile Client doesn't support receiving alarm event information from devices added by
IP/domain. For details about managing event information on the Mobile Client, see Alarm
Notification
1. Tap
and select Manual Adding.
2. Select IP/Domain as the adding type.
3. Enter the required information, such as alias, address, user name, camera No. and device
password.
Address
Device IP address or domain name.
Camera No.
The number of the camera(s) under the device can be obtained after the device is
successfully added.
4. Tap
to add the device.

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Note
● If the device is offline, you should connect the device to a network. For details, see Connect
Offline Device to Network.
● If the device is not activated, the Activate Device page will be popped up (exclude the access
control device). You should activate the device. For details, see Activate an Inactive Device.
5. Optional: Perform the following operations after adding the device.
Edit Device
Information

On the Device Information page, tap
of the device.

to edit the basic information

Star Live View

Tap Start Live View to view the live view of the device.

Delete a Device

Tap

Configure Device
Parameters

Tap
and then tap Remote Configuration to remotely configure
device parameters such as basic information, time settings, recording
schedule, etc. See Remotely Configure Device for details.

Remote Controller

Tap
and then tap Remote Controller to remotely control the
device. See Use Mobile Client as Device's Remote Controller for
details.

and then tap Delete to delete the device.

4.2.4 Add a Device by a Domain
For devices which support Mira service (a cloud service), you can add them manually by Mira
domain.
Before You Start
● Make sure the device is powered on.
● If adding access control device, you should activate the device and set the device network
information via other clients (e.g., Mira client software) before adding it to this client.
Steps
1. On the device list page, tap
→ Manual Adding to enter the Add Device page.
2. Select Mira Domain as the adding type.
3. Enter the device serial No. manually.
Note
● By default, the device serial No. is on the device label.
● For the video intercom devices, when entering the serial No. of the indoor station, the
corresponding door station will also be added to the Mobile Client automatically.
● An indoor station can be linked to multiple door stations.

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4. Tap

●
●
●

●

to search the device.

Note
If the device has been added to another account, you should unbind the device from the
account first. See Unbind Device from Its Original Account for details.
If the device is offline, you should connect a network for the device. For details, see Connect
Offline Device to Network for details.
If the device is not activated, the Activate Device page will pop up (excluding the access
control device). You should activate the device. For details, see Activate an Inactive Device
for details.
If Mira service is disabled for the device, you should enable the function (excluding the access
control device). For details, see Enable Mira Service When Adding Device on Mobile Client
for details.

5. Tap Add on the Result page.
6. Enter the device verification code.
The device will be added successfully.
Note
● The default device verification code is usually on the device label. If no verification code
found, enter the device verification code you created when enabling Mira service.
● For details about enabling Mira service, see Enable Mira Service for Device.
7. Optional: Tap Configure DDNS to configure DDNS.
Note
● See Set DDNS for details.
● After DDNS being enabled, the device will be accessed via IP address in priority, so that
remote configuration of the device will be supported, and the streaming speed will be faster
than streaming via Mira service.
● If you skip this step, the device will be accessed via Mira service.
8. Tap Finish.
9. Optional: Delete the device.
– On the device list, if the list is in list mode, swipe the device name to the left and tap
→
Delete Device.
– On the device list, if the list is in thumbnail mode, tap the device name or tap
, and then
tap Delete Device.

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4.3 Connect Offline Device to Network
When adding a device to the Mobile Client, if the device is offline, you should connect the device
to a network first. The Mobile Client provides the following four methods for connecting offline
devices to networks.
Note
For access control device, you should connect it to a network via other Clients (e.g., Mira client
software).

Connecting to Wired Network
Using this method if a router is available for the device to connect to.
Note
Make sure the device is powered on.

Connecting to Wireless Network
Use this method if a wireless network is available for the device to connect to. "Device" here
excludes wireless doorbell, wireless security control panel, and Mini Trooper (a kind of battery
camera).
Note
● Make sure your phone has connected to a Wi‐Fi network before using the method.
● The device should support connecting to wireless network.

Connecting to Network by Wi‐Fi Configuration
You can use this method to connect wireless doorbell to the network by using the doorbell to scan
the QR code generated by the Mobile Client.
Tap Connect to a Network on the Result page and then follow the instructions on the subsequent
pages to connect the device to the network.

Connecting to Network by Access Point
In the Mobile Client, Access Point (AP) refers to a networking hardware device (e.g., wireless
doorbell or wireless security control panel), which can provide a Wi‐Fi network for the phone to
connect to.
Note
You should have turned on WLAN in the phone's operation system.
Tap Connect to a Network on the Result page, select Wireless Connection as the connection type,
and then follow the instructions on the subsequent pages to complete the connection process.

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4.4 Unbind Device from Its Original Account
When adding a device by scanning QR code or Mira domain, if the result shows that the device has
been added to another account, you should unbind it from the account before you can add it to
your account.
Before You Start
Make sure the device and the phone running the Mobile Client are in the same local area network.
Steps
1. Add the device by scanning QR code or Mira domain.
See Add a Device by Scanning Device QR Code or Add a Device by Mira Domain for details.
2. On the Result page, tap Unbind Device to start unbind the device from its account.
3. Optional: If the network exception occurs, perform the following operations.
Tap Connect to Wi‐Fi to connect the phone to the Wi‐Fi network and make sure the device is in
the same local area network with the phone. Tap Or you can unbind the device from its account
in local GUI to unbind the device via local GUI.
Note
Unbinding the device via local GUI should be supported by the device.
4. On the Unbind Device page, enter the device password and the verification code displayed on
the image.
5. Tap Finish.

4.5 Device Settings
On Settings page, you can view and edit a device's basic information, delete the device, and
configure other functions such as video and image encryption, changing device verification code,
transferring the device to another user, etc.

4.5.1 Edit Information of Cameras Linked to Added Device
For cameras linked to NVR, you can edit their names, and hide or show them in the device list.
Steps
1. Enter the Settings page of a NVR.
– On the device list page, if the page is in list mode, swipe the device name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page. Tap
and then tap Settings.

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Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Tap Linked Camera to enter the Linked Camera page.
Edit Camera Name

Tap
to edit the camera name, and then tap
settings.

Hide/Show Camera

Tap
or
respectively.

to save the

to hide or show the camera on the device list

4.5.2 Set Video and Image Encryption
For security reasons, you can set the video and image encryption function to encrypt the videos or
the pictures.
Steps
Note
● If you set the video and image encryption function, the device's live video, recorded video,
and pictures in event information will be encrypted. You should enter the device verification
code the first time you entering these pages.
● If you log in to the Mobile Client with the same account on another phone, you should enter
the device verification code again to view the live video, the recorded video, and pictures in
event information.
1. Enter the Settings page.
On the device list page, if the page is in the list mode, swipe the device name to left and tap .On
the device list page, if the page is in the thumbnail mode, tap the device name or tap
.Enter
the Live View page, tap
and tap Settings.
2. Set the Video and Image Encryption switch to ON to enable the function.
3. Optional: Change the encryption password (device verification code).
1) Tap Change Password.
2) Tap Edit in the pop‐up window to enter the Change Password page.
3) Follow the instructions on the page to change the device verification code.

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4.5.3 Set DDNS
For a device added via Mira Domain or Scanning QR code, if DDNS is enabled, the device's streams
will be accessed via IP address in priority. In this case, you can remotely configure device and the
speed of streaming will be faster than that of streaming via Mira service.
Steps
1. Enter the Settings page of the device.
– On the device list page, if the page is in list mode, swipe the device's name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device's name or tap
.
– On the Live View page. Tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View
2. On the Settings page, tap Configure DDNS to enter the Configure DDNS page.
3. Set the required information.
Device Domain Name
The default device domain name is the serial number of the device. If you want to edit it, the
edited domain name should contain 1 to 64 characters, including numbers, lowercase letters,
and dashes. And it should start with a lowercase letter and cannot end with a dash.
Port Mapping Mode
For details about setting port mapping, tap How to Set Port Mapping.
Note
The entered port number should be from 1 to 65535.
User Name
Enter the device user name.
Password
Enter the device password.
4. Tap .

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4.5.4 Change Device's Verification Code
The device verification code is used for verifying user identity, as well as encrypting a device's
videos (including live videos and recorded video files) and captured pictures. You can change the
device verification code for the network camera and Mini Trooper (a kind of camera powered by
battery).
Steps
Note
For details about how to encrypt a device's videos and captured pictures, see Set Video and
Image Encryption.
1. Enter the Settings page of the device.
– On the device list page, if the page is in the list mode, swipe the device name to the left and
tap .
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Tap Change Verification Code, and then tap Edit on the pop‐up Window to enter the Change
Verification Code page.
3. Enter the old verification code, and then tap Next.
4. Create a new verification code, and then confirm it.
Note
If you have enabled the Video and Image Encryption function, new pictures and videos will be
encrypted by the new verification code. However, the earlier encrypted pictures and videos still
use the old verification code.

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4.5.5 Remotely Configure Device
After adding a device, you can set the parameters of the device, including basic information, time
settings, recording schedule, etc.
Note
Remote configuration is only available for Android V4.2 or later versions.

View and Edit Basic Information
You can view and edit the basic information of a device.
Before You Start
Add a device to the Mobile Client. See Add Device for Management for details.
Steps
1. Enter the Settings page.
– On the device list page, if the page is in list mode, swipe the device name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Enter the Remote Configuration page.
– For a device added via IP/Domain, tap

→ Remote Configuration.

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain.
– For a device added via other methods, tap Remote Configuration on the Settings page.
Note
You should have configured DDNS for the device first. See Set DDNS.
3. Tap Basic Information to enter the Basic Information page.
4. Tap
to enter the Edit Device page.
5. Edit the basic information of the device.
6. Tap
to save the settings.

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Set Recording Schedule
You can set a recording schedule for a channel of a specific device.
Steps
1. Enter the Settings page.
– On the device list page, if the page is in list mode, swipe the device name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Enter the Remote Configuration page.
– For a device added via IP/Domain, tap

→ Remote Configuration.

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain.
– For a device added via other methods, tap Remote Configuration on the Settings page.
Note
You should have configured DDNS for the device first. See Set DDNS.
3. Tap Recording Schedule to enter the Recording Schedule page.
4. Select a channel if the device has multiple channels.
5. Set the switch to ON to enable recording schedule.
6. Set a recording schedule for a day in the week.
1) Tap a day in the week to enter the schedule settings page.
2) Tap a time period to set the recording type, start time, and end time.
Continuous
The video will be recorded automatically according to the time of the schedule.
Motion Detection
The video will be recorded when the motion is detected.
Alarm
The video will be recorded when the alarm is triggered via the external alarm input
channels.
Motion Detection or Alarm
The video will be recorded when the external alarm is triggered or the motion is detected.
Motion Detection and Alarm
The video will be recorded when the motion and alarm are triggered at the same time.

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Event
The video will be recorded when any event is detected.
Note
You can also set the recording type to detailed event type, which should be supported by
the device. For details, refer to the user manual of the device.
3) Tap OK to save the settings of the time period.
4) Set other time periods in the day.
Note
Up to 8 time periods can be configured for each day. And the time periods cannot be
overlapped with each other.

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7. Optional: Perform the following operations after saving the time periods in one day.
Copy to Other Days

Tap Copy to to copy all the time periods settings to the other days in
the week.

Delete All

Tap Delete All to clear all the configured time periods.

8. Tap

to save the settings.

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Configure Time Settings
You can select the time zone and set the time synchronization mode to Manual or NTP mode for
the added device.
Steps
1. Enter the Settings page of the device.
– On the device list page, if the page is in list mode, swipe the device name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Enter the Remote Configuration page.
– For a device added via IP/Domain, tap

→ Remote Configuration.

Note
For details about adding devices via IP/Domain, see Add a Device by IP/Domain.
– For a device added via other methods, tap Remote Configuration on the Settings page.
Note
You should have configured DDNS for the device first. See Set DDNS.
3. Tap Time Configuration to enter the Time Configuration page.
4. Select the time zone in which the device locates.
The device time will be adjusted automatically.
5. Select the time synchronization mode.
– Select NTP Synchronization. And then set the interval for synchronizing the device time with
the NTP server.
NTP Synchronization
Synchronize time at a specific interval with the NTP server.
Note
For details about setting the NTP server details, refer to the user manual of the device.
–
– Select Manual Synchronization. And then tap Synchronize with Phone to synchronize the
device time with the OS (Operation System) time of your phone or tablet.
6. Tap
to save the settings.

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Mira
Change Device Password
You can change the password of a device via the Mobile Client.
Steps
1. Enter the Settings page of the device.
– On the device list page, if the page is in list mode, swipe the device's name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device's name or tap
.
– On the Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Enter the Remote Configuration page.
– For a device added via IP/Domain, tap

→ Remote Configuration.

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain.
– For a device added via other methods, tap Remote Configuration on the Settings page.
Note
You should have configured DDNS for the device first. See Set DDNS.
3. Tap Change Password to enter the Change Password page.
4. Enter the old password of the device
5. Create a new password.
Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end‐user.
6. Confirm the password.
7. Tap
to save the changes.

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Mira
Configure Normal Event
You can enable a device's normal event such as motion detection, video tampering alarm, video
loss alarm, for the channels of the device.
Steps
1. Enter the Settings page.
– On the device list page, if the page is in list mode, swipe the device name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Enter the Remote Configuration page.
– For a device added via IP/Domain, tap

→ Remote Configuration.

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain
– For a device added via other methods, tap Remote Configuration on the Settings page.
Note
You should have configured DDNS for the device first. See Set DDNS.
3. Tap Normal Event to enter the Normal Event page.
4. Optional: Select a channel if the device has multiple channels.
5. Set the switch(es) to ON to enable the event(s).

Configure Smart Event
You can enable the smart event for the channels of a device, including audio exception detection,
face detection, and intrusion detection, etc.
Steps
Note
The supported event types of smart event vary according to different devices.
1. Enter the Settings page.
– On the device list page, if the page is in list mode, swipe the device name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page, tap
and then tap Settings.

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Mira
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Enter the Remote Configuration page.
– For a device added via IP/Domain, tap

→ Remote Configuration.

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain.
– For a device added via other methods, tap Remote Configuration on the Settings page.
Note
You should have configured DDNS for the device first. See Set DDNS for details.
3. Tap Smart Event to enter the Smart Event page.
4. Optional: Select a channel if the device has multiple channels.
5. Set the switch(es) to ON to enable event(s).

Enable Temperature Measurement
You can enable the temperature measurement function for the thermal camera on the Mobile
Client.
Steps
Note
This function is only available to the thermal camera.
1. Enter the Settings page.
– On the device list page, if the page is in list mode, slide the device name to the left and tap
.
– On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Enter the Remote Configuration page.
– For a device added via IP/Domain, tap

→ Remote Configuration.

Note
For details about adding device via IP/Domain, see Add a Device by IP/Domain.
– For a device added via other methods, tap Remote Configuration on the Settings page.

24

Mira
Note
You should have configured DDNS for the device first. See Set DDNS.
3. Tap Temperature Measurement to enter the Temperature Measurement page.
4. Optional: Select a camera if camera(s) are linked to the device.
5. Set the switch to ON to enable temperature measurement.

4.6 Upgrade Device Firmware
For a device added via IP/Domain, its new version can be detected by the Mobile Client. Once
detected, you can upgrade the device to its latest version.
Steps
1. Enter the Device Information page.
– On the device list page, if the page is in the list mode, swipe the device name to the left and
tap .
– On the device list page, If the page is in thumbnail mode, tap the device name or tap
.
– On the Live View page. Tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.
2. Tap
→ Device Version to enter the Device Version page.
3. Tap Upgrade and then tap UPGRADE on the pop‐up window.
The Mobile Client will download the upgrade file first and then start upgrading the device.
Note
You can also enable the Mobile Client to automatically download the upgrade file in Wi‐Fi
networks once a new device version is detected. For details, see Auto‐Download Upgrade File.

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Mira

Chapter 5 Favorites Management
You can add the frequently‐used camera(s) to the favorites so that you can access them
conveniently.

5.1 Add Cameras to Favorites on Device List Page
On the device list page, you can add the frequently‐used camera(s) to the favorites so that you can
access them conveniently.
Steps
1. On the device list page, tap
.
2. Tap Add to Favorites.
3. Select devices and cameras on the Select Camera page.
4. Tap OK.
5. Create a name for the Favorites and then tap OK.
Note
● Up to 32 favorites can be added.
● The favorites name should be no more than 32 characters.
The added Favorites will be displayed on the device list page.
6. Optional: Tap the Favorites name on the device list page to view the cameras' live videos.

5.2 Add Cameras to Favorites during Live View
On the live view page, you can add frequently‐used cameras to Favorites so that you can access
them conveniently
Steps
1. Enter the Live View page.
Note
For details about how to enter the Live View page, see Start and Stop Live View
2. Tap
and tap Add to Favorites.
3. Add cameras to favorites.
– Create a new favorites in the pop‐up window and tap OK.
1. Add to existing favorites. Tap Add to Existing Favorites in the pop‐up window.
2. Select a Favorites folder in the list.
–

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Mira
Note
● Up to 32 Favorites can be added.
The favorites name should be no more than 32 characters.
4. Optional: Tap the Favorites on the device list page to view the cameras' live videos.

5.3 Remove Cameras from Favorites
You can delete cameras in the favorites.
Steps
1. Enter the Edit Favorites page.
On the device list page, if the page is in list mode, swipe the Favorites name to the left and tap
.On the device list page, if the page is in thumbnail mode, tap
of the Favorites.
2. Tap a camera that need to be deleted.
3. Tap Confirm in the pop‐up window to delete the camera.

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Mira

Chapter 6 Share Device
You can share devices to other users. After that, they can access the devices according to the
permissions you configured for them. You can also receive devices shared by other users.

6.1 Share a Single Device
You can select a device and then share it to a specified account, and at the same time you can
determine the permission(s) that the recipient has to access the device. For example, if you do not
grant the two‐way audio permission to the recipient, the recipient will have no access to two‐way
audio functionality of the shared device.
Steps
1. Select the device and then enter the Recipient page.
Option 1

Option 2

1. Tap
to display the device list page in list mode.
2. Swipe the target device's name to the left, and then tap

.

1. Enter the Live View page.
Note
For details about how to enter the Live View page, see Start and
Stop Live View.
2. Select a live view window and then tap
3. Tap Share.

Option 3

.

For security control panel, tap the device on device list page to enter
the device details page and then tap
.

2. Set the account that you want to share device with.
Manually Add a
Recipient

1. Enter the email address or the mobile phone number bound with
the recipient's account in the Search box.
2. If matched history account(s) exists, select a history account.
If no matched history account(s) found, tap Add Recipient to
enter the Add Recipient page.
3. (Optional) Enter a remark for the recipient, such as his or her
name.

28

Mira

Note
Only you can view the remark content while the account you
shared with cannot.
4. Tap
to select the recipient's account and add it to the history
account list.
5. Tap Next.
Add Recipient by
Scanning QR Code

1. Tap
on the Recipient page to scan the QR code of the target
account.
The account will be listed on the account list.
Note
Go to More → Account Management → My QR Code to get the QR
code of your account.
2. Select the account from the history account list and then tap
Next.

3. Optional: If you are sharing a device linked with multiple cameras, select the camera(s) that
need to be shared.
4. Configure permissions for the to‐be‐shared device(s).
– Check All Permissions on the Sharing Details page to select all the permissions.
– Tap the device displayed on the Sharing Details page, and then select permission(s) and tap
.
Example
For example, if you select Live View and Remote Playback, the recipient will have the
permissions to view live video and play back the video footage of the device.
5. Tap Finish.
A message about the sharing will appear on the recipient's Mobile Client. He or she can tap the
message, and then accept or reject the shared device.
6. Optional: Delete the recipient account and all the sharing information.
1) Go to More → Manage Sharing Settings.
2) Tap the account and then tap Delete.

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Mira

6.2 Share Multiple Devices in a Batch
If another user of the Mobile Client needs to use multiple devices of yours, you can share them in
a batch to him or her with the least operation effort, and at the same time determine the
permission(s) that the recipient has to access each device. For example, if you do not grant the
two‐way audio permission of a device to the recipient, the recipient will have no access to the
two‐way audio functionality of the device.
Steps
1. On the More page, tap More → Manage Sharing Settings to enter the Manage Sharing Settings
page.
2. Enter the Recipient page.
– For the first time sharing, tap
– For other occasions, tap Share Device.
3. Set the account that you want to share device(s) with.
Manually Add a
Recipient

1. Enter the email address or the mobile phone number bound with
the recipient's account in the Search box.
2. If matched history account(s) exists, select a history account.
If no matched history account(s) found, tap Add Recipient to
enter the Add Recipient page.
3. (Optional) Enter a remark for the recipient, such as his or her
name.
Note
Only you can view the remark content while the account you
shared with can not.
4. Tap
to select the recipient's account and add it to the history
account list.
5. Tap Next.

Add Recipient by
Scanning QR Code

1. Tap
on the Recipient page to scan the QR code of the target
account.
The account will be listed on the account list.
Note
Go to More → Account Management → My QR Code to get the QR
code of your account.
2. Select the account from the history account list and then tap
Next.

4. Select device(s).

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Mira
Note
For devices linked with multiple cameras, you can select camera(s) for sharing.
5. Configure permissions for the to‐be‐shared device(s).
– Check All Permissions on the Sharing Details page to select all the permissions.
– Tap the device displayed on the Sharing Details page, and then select permission(s) and tap
.
Example
For example, if you select Live View and Remote Playback, the recipient will have the
permissions to view live video and play back the video footage of the device.
6. Tap Finish to finish sharing.
A message about the sharing will appear on the recipient's Mobile Client. He or she can tap the
message, and then accept or reject the shared device.
7. Optional: Tap the account on the history account list and then tap Delete to delete the
recipient's account and all the sharing information.

6.3 Silenced Mode for Devices Shared by Others
You can enable Silenced mode for the devices shared by others if you don't want to be disturbed
by the devices' alarm notifications. When enabled, all the alarm notifications triggered by the
device(s) will be silenced. And you can still check the information of all the silenced alarm
notifications from the devices on the notification list.
Enter the Settings page of the device in one of the following ways, and then enable the Silenced
mode.
● On the device list page, if the page is in the list mode, swipe the device name to the left and tap
.
● On the device list page, if the page is in thumbnail mode, tap the device name or tap
.
● On the device's Live View page, tap
and then tap Settings.
Note
For details about how to enter the Live View page, see Start and Stop Live View.

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Mira

Chapter 7 Live View
You can view live video of the devices' connected cameras. And some basic operations are
supported during live view, including picture capturing, manual recording, PTZ control, etc.

7.1 Start and Stop Live View
Live view shows you the live video getting from cameras. Perform the following task to start and
stop live view.
Steps
1. Enter the Live View page to start live view.
– On the device list page, if the device list is displayed in thumbnail mode, tap the device
thumbnail to enter the Live View page.
Note
You can tap

or

on the device list page to switch between the list mode and the

thumbnail mode.
– On the device list page, if the device list is displayed in list mode, and the Floating Live View
function is enabled, tap one or more devices to open the floating windows. And then tap the
floating window to enter the Live View page.
Note
● For details about enabling or disabling the Floating Live View function, see Floating Live
View.
● Up to 256 cameras can be selected.
– On the device list page, if the device list is displayed in list mode, and the Floating Live View
function is disabled, tap the device to enter the Live View page.
● If the Video and Image Encryption function is disabled, the live video will start playing
automatically.
● If the Video and Image Encryption function is enabled, you should enter the device
verification code before the live video starting playing.

○
○
○
○

Note
For details about Video and Image Encryption function, see Set Video and Image
Encryption.
The default device verification code is usually on the device label. If no verification code
found, enter the device verification code you created when enabling Mira service.
The live video from the video intercom device lasts 5 minutes.
Up to 6 users can view the live video of a same door station simultaneously. If the upper‐

32

Mira
limit is reached, other users can only use the audio function of the door station.
2. Optional: Perform the following operations.
View Full Screen Live
Video

Rotate the phone to view live video in full screen mode.

Switch Camera

Swipe the live view page to the left or right to switch camera and
view its live video.

Reselect Device for
Live View

1. Tap
to go back to the device list.
2. Reselect cameras and then tap OK.
Note
You can select up to 256 cameras.

Switch to Playback

Tap

→ Playback to switch to playback.

Note
For details about playback, see Playback.

3. Stop live view of a camera.
1) Press and hold a window under live view.
2) Drag the window upwards to the appearing

at the top of the page.

7.2 Set Window Division
You can adjust window division in different scenarios.
Tap
,
,
,
or
to set the window division mode to 1‐window, 4‐window, 9‐
window, 12‐window, or 16‐window respectively.
If the added camera number is more than the window division number, you can swipe to the left
or right to change the window division group on the current page.

7.3 Digital Zoom
Digital zoom adopts encoding technology to enlarge the image which will result in image quality
damage. You can zoom in or zoom out the live video image as desired.
Tap
to zoom in or zoom out the image.
Or spread two fingers apart to zoom in, and pinch them together to zoom out.

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Mira

7.4 PTZ Control
PTZ is an abbreviation for "Pan, Tilt, and Zoom". With the PTZ Control functionality provided by
the Mobile Client, you can make the cameras pan and tilt to the required positions, and zoom in or
out the live video images. For some network cameras, you can also enable auto‐tracking to make
the camera pan, tilt, and zoom to track the detected moving objects.
Note
PTZ control should be supported by the camera.

7.4.1 Pan and Tilt a Camera
The Mobile Client allows you to pan and tilt a camera's view.
Steps
1. Start live view of a camera supports PTZ control.
Note
For details about how to start live view, see Start and Stop Live View.
2. Select a live view window on the Live View page.
3. Tap
to open the PTZ Control panel.

4. Tap Pan and Tilt.
5. Drag the circle button at the center of the PTZ Control panel to pan and tilt the camera.

7.4.2 Set a Preset
A preset is a predefined image position which contains configuration parameters for pan, tilt,
zoom, focus and other parameters. You can also set a virtual preset after enabling digital zoom.
After you set a preset, you can call the preset and then the camera will move to the programmed

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Mira
position.
Steps
1. Pan and tilt a camera to move the camera direction to a desired position.
Note
See Pan and Tilt a Camera for details.
2. In the PTZ Control panel, tap Add Preset to open the following window.

3. Swipe the number up or down to set the preset No.
Note
The preset No. should be between 1 and 256.
4. Tap Set to complete setting the preset.
5. Tap Call to call the preset.
6. Optional: Tap Delete to delete the preset.

7.4.3 Adjust PTZ Speed
You can adjust the PTZ speed.
Steps
1. Start live view of a camera which supports PTZ control.
2. Tap to open the PTZ control panel.
3. Tap More → to open the PTZ speed panel.
4. Drag the slider to adjust the PTZ speed.

7.4.4 Other Functions
The PTZ Control panels provide other functions such as PTZ speed adjustment, auto‐scan, focus
control, iris control, and auto‐tracking.
Tap More on the PTZ Control panel to view the functions.

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Mira

Icon

Description
Start/stop the auto‐scan, which means to
make the speed dome pan, tilt, and (or) zoom
by a predefined route.
Note
● You can define the route on the device. For
details, see the user manual of the device.
● The function should be supported by the
device.

Zoom control:

Zoom+/

Zoom‐

Focus control:

Focus +/

Focus ‐

Iris control:

Iris +/

Iris ‐

Adjust PTZ speed.
Enable/Disable auto‐tracking. After enabled,
when the camera detects a moving object, the
camera will pan, tilt, and zoom to track the
object until the object moves out of the field
of view of the camera.
Note
The function should be supported by the
device.

7.5 Capturing and Recording
During live view, you can capture pictures of the live video and record video footage.
Steps
1. Start live view of a camera.
Note
See Start and Stop Live View for details.

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Mira
2. Capture a picture or record video footage.
Capture Picture

Tap

to capture a picture.

Record Video
Footage

Tap

to start recording video footage, tap again to stop.

The captured pictures and recorded videos will be saved in More → Pictures and Videos. For
details about managing pictures and videos, see Pictures and Videos.

7.6 Set Image Quality for Device Added by IP/Domain
For devices added via IP/Domain, you can set its image quality to Fluent or Clear. You can also
customize image quality for the devices.
Steps
Note
● If you change the image quality, the live view and recording of the device may be affected
due to the new settings.
● In multi‐window mode, you can only set the image quality to Fluent, or customize the image
quality and the stream type can only be Sub Stream.
1. Start live view of a device added via IP/Domain.
Note
See Start and Stop Live View for details.
2. Tap

on the live view page to enter the quality switching panel.

Note
The icon vary with the actual video quality.
3. Set the image quality as desired.
– Tap Clear to set the image quality as Clear.
– Tap Fluent to set the image quality as Fluent.
– Tap Custom to open the Custom Settings window, and then configure the parameters and tap
Confirm to confirm the custom settings.

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Mira

Note
● The following table shows the recommended frame rate and bitrate configuration for
different resolution at H.264, H.264+ and H.265 video compression by Moto X Pro (CPU:
Snapdragon805, Android 5.0.2).
Resolution

1‐ch

2‐ch

4‐ch

Recommended Configuration

H.264 (Software Decoding)
1080P

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 2Mbps

4CIF

√

√

√

Frame rate: 25fps; Bit rate:
512Kbps

H.264 (Hardware Decoding)
1080P

√

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 2Mbps

4CIF

√

√

√

Frame rate: 25fps; Bit rate:
512Kbps

H.264+ (Software Decoding)
1080P

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 2Mbps

H.264+ (Hardware Decoding)
1080P

√

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 4Mbps

H.265 (Software Decoding. Hardware decoding is not supported.)
1080P

√

√

720P

√

√

Frame rate: 25fps; Bit rate: 2Mbps
√

38

Frame rate: 25fps; Bit rate: 4Mbps

Mira
Resolution
4CIF

1‐ch
√

2‐ch

4‐ch

√

√

Recommended Configuration
Frame rate: 25fps; Bit rate:
256Mbps

7.8 Set Image Quality for Mira Device
Usually three pre‐defined image qualities are provided in the Mobile Client for Mira device: Basic,
Standard, and High Definition.
Steps
Note
The provided image quality types may vary with different devices.
1. Start live view of a Mira device.
Note
See Start and Stop Live View for details.
2. Tap

to enter the quality switching panel.

Note
The icon may vary with the actual image quality.
3. Set image quality.
Basic
Basic image quality.
Note
Basic is the default image quality.
Standard
Standard image quality (the image quality is higher than that of Basic and lower than that of
HD).
HD
High definition image quality (the image quality is the highest of the three).

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Mira

Chapter 8 Playback
You can search the recorded video files stored in the added device for remote playback.

8.1 Start and Stop Playback
You can search the camera's recorded video files in a selected time period and then start playback.
Steps
1. On the device list page, tap
at the upper‐left corner to enter the Select Item(s) page.
2. Set the date and time for playback.
Playback Date
Select a date.
Note
The date during which video files were recorded is marked with a yellow dot.
Playback Time
Set the start time point for the playback in the selected date.
3. Select camera(s).
Note
You can select up to 4 cameras.
4. Tap Start Playback to enter the Playback page.
5. Optional: Perform the following operations.
Adjust Playback Time Slide the timeline to adjust the playback time.
Note
represents continuous recording and represents
event‐triggered recording.

Scale up and down
Timeline

Spread two fingers apart to scale up the timeline or pinch them
together to scale down.

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Mira

8.2 Capturing and Recording
During playback, you can capture pictures and record video footage.
Steps
1. Start playback.
Note
See Start and Stop Playback for details.
2. Capture a picture or record video footage.
Capture a Picture

Tap

to capture a picture.

Reccord Video
Footage

Tap

to start recording video footage, tap again to stop.

The captured pictures and recorded videos will be saved in More → Pictures and Videos. For
details about managing pictures and videos, see Pictures and Videos.

8.3 Set Playback Quality for Device Added by IP/Domain
For devices added by IP/Domain, you can set the image quality of playback for them.
Steps
Note
For details about adding device by IP/Domain, see Add a Device by IP/Domain.
1. Select a device added by IP/Domain on the device list and then start playback.
Note
For details about starting playback, see Start and Stop Playback.
2. Tap

on the playback page to enter the quality switching panel.

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Mira
Note
The icon may vary with the actual video quality.
3. Set the image quality as desired.
– Tap Clear to tap the image quality to Clear.
– Tap Custom to open the Custom Settings window, and then configure the parameters
(Resolution, Frame Rate, and Bitrate) and tap Confirm to confirm the custom settings.
Note
● The image effect is related to the performance of your network and phone or tablet. If the
image is not fluent or the screen appears blurred, reduce the resolution, frame rate and
bitrate of the camera in custom mode.
● The following table shows the recommended frame rate and bitrate configuration for
different resolution at H.264, H.264+ and H.265 video compression by Moto X Pro (CPU:
Snapdragon805, Android 5.0.2).
Resolution

1‐ch

2‐ch

4‐ch

Recommended Configuration

H.264 (Software Decoding)
1080P

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 2Mbps

4CIF

√

√

√

Frame rate: 25fps; Bit rate:
512Kbps

H.264 (Hardware Decoding)
1080P

√

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 2Mbps

4CIF

√

√

√

Frame rate: 25fps; Bit rate:
512Kbps

H.264+ (Software Decoding)
1080P

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 2Mbps

H.264+ (Hardware Decoding)
1080P

√

√

√

Frame rate: 25fps; Bit rate: 4Mbps

720P

√

√

√

Frame rate: 25fps; Bit rate: 4Mbps

H.265 (Software Decoding. Hardware decoding is not supported.)
1080P

√

√

Frame rate: 25fps; Bit rate: 2Mbps

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Resolution

1‐ch

2‐ch

4‐ch

Recommended Configuration

720P

√

√

√

Frame rate: 25fps; Bit rate: 4Mbps

4CIF

√

√

√

Frame rate: 25fps; Bit rate:
256Mbps

8.4 Download Video Segment
During playback of the cameras linked to a DVR or NVR, you can download a specific video
segment as evidence if it contains important information about incidents such as violent crimes in
case of the need for settling disputes or legal cases.
Steps
Note
The function should be supported by the device.
1. Start playback.
2. Tap
if important information occurs on the image.
By default, the video segment which lasts 130 seconds (from 10 seconds before the tapping, to
120 seconds after that) will be automatically selected for download. For example, if you tap
when the video footage is played to 00:00:30, the segment from 00:00:20 to 00:02:30 will be
selected.
Note
In special occasions when 130‐seconds duration is not available to be selected following the
above‐mentioned rule, the segment will extend afterwords or backwards until the segment
duration reaches 130 seconds. For example, if you start downloading from the very beginning of
the video footage, the selected segment will be from 00:00:00 to 00:02:10.
3. Optional: Drag the slider(s) to lessen the duration of the segment for download.
Note
The duration should not be shorter than 10 seconds.
4. Optional: Tap the Play icon to preview the selected segment.

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Note
If the segment is encrypted, you should enter the device verification code before you can
preview it. For details about video encryption, see Set Video and Image Encryption.
5. Tap Download to start downloading.
Note
Download at the background is supported. The download continues if you exit the Download
page or the Mobile Client.
6. Optional: Go to More → Pictures and Videos to view the downloaded video segment.

8.5 Adjust Playback Speed
For the cameras linked to a DVR or NVR, you can adjust the playback speed for them as required.
Note
The function should be supported by the device.
During playaback, you can swipe the toolbar at the bottom to view the hidden icons, and then tap
to set the playback speed to 1/8X, 1/4 X, 1/2 X, 1X, 2X, 4X, and 8X. X here refers to the original
playback speed.

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Chapter 9 Other Functions
This section introduces other functions provided by the Mobile Client, including fingerprint
authentication, and management of the recorded (or clipped) video and captured pictures.

9.1 Pictures and Videos
In Picture and Video Management module, you can view and mange the recorded (or clipped)
video footage and the captured pictures.
Tap More → Pictures and Videos to enter the Pictures and Videos page and then you can perform
the following operations.
● Play Video File
● : Tap a video file and then tap
to play it.
● Delete a Video File or Picture
● : Tap a video file or a picture, and then tap
to delete it.
● Share a Picture or Video File to Another Application
● : Tap a video file or a picture, and then tap
to share it to another application.
● Batch Delete Video Files and (or) Pictures
● : Tap Edit and select video files and (or) pictures, and then tap
to delete them.
● Batch Share Pictures and (or) Video Files to Another Application
● : Tap Edit and select pictures and (or) video files, and then tap
to share it to another
application.

9.2 Fingerprint Authentication
For information security, the Mobile Client provides the function of fingerprint authentication,
which requires you to verify your identity before you can access it.
Note
● The phone operation system should support fingerprint authentication.
● You should have enabled fingerprint authentication on the phone operation system, or you will
fail to enable the function on the client software.
Tap More → Account Management to enter the Account Management page and then enable the
function.

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Chapter 10 System Settings
This section introduces system settings of the Mobile Client, including hardware decoding, floating
live view, resuming latest live view, etc.

10.1 Enable Push Notification
If push notification is enabled, the Mobile Client will push alarm notifications related to the added
devices to you.
Note
For details about alarm notifications, see Alarm Notification for details.
Tap More → Settings to enter the Settings page, and then enable the function.

10.2 Save Device Parameters
If the function is enabled, the Mobile Client will remember the device parameters you set. Take
video and image encryption for an example, you only need to enter the device verification code
for once to view the encrypted live view, playback, or picture.
Note
● For details about video and image encryption, see Set Video and Image Encryption.
● For details about setting device parameters via the Mobile Client, see Device Settings.
Tap More → Settings to enter the Settings page, and then enable the function.

10.3 Auto‐receive Alarm after Power‐on
If you enable this function, the Mobile Client will run automatically and receive alarm event
information when the phone or tablet is powered on.
Tap More → Settings to enter the Settings page and then enable the function.
Note
The power consumption of the phone or tablet may increase.

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10.4 Generate a QR Code with Device Information
For devices added via IP/domain, the Mobile Client allows you to generate a QR code containing
the information of up to 32 devices. The QR code can be used to quickly add multiple devices. For
example, if user A has generated a QR code containing the information of 10 devices, user B can
scan the QR code to batch add the 10 devices to his or her account.
Steps
Note
Only devices added by IP/domain support this function.
1. Tap More → Settings to enter the Settings page.
2. Tap Generate QR Code.
3. Tap Generate QR Code in the IP/Domain field to enter the Select Device page.
4. Select device(s).
5. Tap Generate QR Code.
The QR code picture will be generated.
6. Tap Save to save the picture to the photo album of your phone or tablet.

10.6 View Traffic Statistics
The Mobile Client automatically calculates the network traffic consumed during live view and
playback. You can check the mobile network traffic and Wi‐Fi network traffic separately.
Tap More → Settings to enter the Settings page, and then tap Traffic Statistics.

10.7 Generate a QR Code with Wi‐Fi Information
You can generate a QR code with Wi‐Fi information, and then use a network to scan the QR code
to connect the device to the Wi‐Fi network. The camera needs to be added through online device
to use this feature.
Steps
Note
Connecting device to a Wi‐Fi network by scanning QR code should be supported by the device.
1. Tap More → Settings to enter the Settings page.
2. Tap Wi‐Fi Settings to enter the Wi‐Fi Settings page.
3. Set the required information.
Wi‐Fi Name
Enter the SSID of the Wi‐Fi network.

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Password
Enter the password of the Wi‐Fi network.
Encryption
Select the encryption type as the one you set for the router.
Note
If you select NONE as the encryption type, the password of the Wi‐Fi network is not required.
4. Tap Generate to generate a QR code for the Wi‐Fi network.
What to do next
Use a network camera or wireless doorbell to scan the QR code to connect the device to the Wi‐Fi
network.

10.8 Floating Live View
If you enable this function, floating live view window(s) will be displayed on the device list page
when you select one or more device(s). You can preview the live video(s) in the floating window(s).
Note
● If you select more than 16 cameras, the number of the selected cameras will be displayed.
● Up to 256 cameras can be displayed as floating windows.
Tap More → Settings to enter the Settings page and then enable the function.

10.9 Resume Latest Live View
If you enable the function, the latest live view will be resumed each time you enter the Mobile
Client. The window division mode, and the live view windows' sequence (if in multiple‐window
mode) will also be restored.
Tap More → Settings to enter the Settings page, and then enable the function.

10.10 Tablet Mode
If the Mobile Client is installed on a tablet, you can enable tablet mode so that the interfaces will
be displayed in landscape mode by default.
Tap More → Settings to enter the Settings page and then enable the function.

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10.11 Display/Hide Channel‐Zero
Channel‐zero, known as virtual channel, can show the videos from all channels of the device,
reducing the bandwidth while simultaneously previewing from multi‐channel. It can acquire image
information and save bandwidth for transmission through encoding and configuring output
images.
Tap More → Settings and then enable the Mobile Client to display channel‐zero.

10.12 Auto‐Download Upgrade File
If you enable Auto‐Donwload Upgrade File, the Mobile Client will automatically download the
upgrade file in Wi‐Fi networks, which helps speed up the device upgrade process.
Note
For details about upgrading device, see Upgrade Device Firmware.
Tap More → Settings to enter the Settings page and then enable the function.

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