TSC Auto ID Technology 2008001 Printer with RFID Module User Manual 8 user manual
TSC Auto ID Technology Co., Ltd. Printer with RFID Module 8 user manual
User Manual
USER’S
MANUAL
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
i
Contents
1. Introduction ............................................1
1.1 Product Introduction ...............................................................................1
1.2 Compliances ............................................................................................1
2. Operations Overview .....................................3
2.1 Unpacking and Inspection ......................................................................3
2.2 Printer Overview ......................................................................................4
2.2.1 Front View ......................................................................................4
2.2.2 Interior view....................................................................................5
2.2.3 Rear View........................................................................................6
2.3 Operator Controls....................................................................................7
2.3.1 Front Panel Display .......................................................................7
2.3.2 LED Indicators ...............................................................................7
2.3.3 Front Panel Keys ...........................................................................8
2.4 Setting Up the Printer..............................................................................8
2.5 Installation of Ribbon ..............................................................................9
2.5.1 Loading Ribbon .............................................................................9
2.6 Installation of Media ..............................................................................12
2.6.1 Loading Roll Labels.....................................................................12
3. Menu Function .........................................14
3.1 Setup Menu Overview............................................................................15
3.1.1 Printer Setup ................................................................................16
3.1.2 Sensor...........................................................................................23
3.1.3 Serial Comm.................................................................................31
3.1.4 Ethernet ........................................................................................34
3.2 File Manager...........................................................................................37
3.2.1 File List .........................................................................................37
3.2.2 Avail. Memory...............................................................................37
3.2.3 Del. All Files..................................................................................38
3.3 Diagnostics ............................................................................................39
3.3.1 Print Config. .................................................................................39
3.3.2 Dump Mode ..................................................................................40
3.3.3 Rotate Cutter ................................................................................41
3.4 Language................................................................................................41
3.5 Service....................................................................................................42
3.5.1 Initialization..................................................................................42
ii
3.5.2 Mileage Info..................................................................................43
4. Diagnostic Tool.........................................44
4.1 Start the Diagnostic Tool.......................................................................44
4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)
.......................................................................................................................45
5. Troubleshooting ........................................46
5.1 Common Problems................................................................................46
6. Maintenance ...........................................50
Revise History ...........................................52
1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
This printer is designed with die-casting aluminum chassis and print mechanism, metal
cover with large clear media view window, which ensuring to work for the extreme and
heavy duty industrial environment and applications.
With back-lit graphic LCD display, printer status can be managed easier and operated
more user friendly. The moveable sensor design can accept wide range of label media.
All of the most frequently used bar code formats are included. Fonts and bar codes can
be printed in any one of the four directions. This printer is built-in the high quality, high
performance MONOTYPE IMAGING® True Type font engine and one CG Triumvirate
Bold Condensed smooth font. With flexible firmware design, user can also download the
True Type Font from PC into printer memory for printing labels. Besides the scalable
font, it also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A
and OCR-B fonts. By integrating rich features, it is the most cost-effective and high
performance printer in its class!
1.2 Compliances
CE Class A:
EN55022:1998+A1:2000+A2:2003:
EN55024:1998+A1:2001+A2:2003:
EN 61000-4 SERIES REQULATIONS
ETSI EN 301 489-17:V1.2.1(2002-08)
FCC:
CFR 47, Part 15/CISPR 22 3RD EDITION:1997, Class A
UL, CUL
UL 60950 3rd
TÜV-GS:
EN60950: 2000
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
INFORMATION TO USER
To assure continued compliance, (example - use only shielded interface cables
when connecting to computer or peripheral devices) any changes or
modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.
2
Wichtige Sicherheits-Hinweise
1.Bitte lesen Sie Diese Hinweis sorgfältig durch
2.Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3.Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie Keine
Flűssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.
4.Die Netzanschlußsteckdose soll nahe dem Gerät angebraucht und leicht zugänglich
sein.
5.Das Gerät ist vor Feuchtigkeit zu schűtzen.
6.Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder
Fallen könnte Beschädigungen hervorrufen.
7.Beáchten Sie beim Anschluß an das stromnetz die Anschlußwerte.
8. Dieses das Gerät kann bis zu einer Außentemperatur von maximal 40℃ betieben
werden.
3
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping.
Please carefully inspect the packaging and printer upon receiving the bar code printer.
Please retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One USB interface cable
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.
4
2.2 Printer Overview
2.2.1 Front View
1. LED indicators
2. LCD display
3. Front panel buttons
4. Paper exit chute
5. Printer right side cover
6. Cutter module (Option)
1
2
3
4
6
5
5
2.2.2 Interior view
1. Ribbon rewind spindle
2. Print head
3. Ribbon sensor
4. Media sensor
5. Platen roller
6. Print head release lever
7. Ribbon supply spindle
8. Label supply spindle
9. Media guide bar
10. Label guide
5 9
7
8
6
2
10
1
4
3
6
2.2.3 Rear View
1. Fan-fold paper entrance chute
2. Centronics interface
3. USB interface
4. RS-232C interface
5. Power jack socket
*6. SD card slot
7. Ethernet interface
8. PS/2 interface
9. Power switch
* Recommended SD card specification.
SD V 1.0, V 1.1 SD V 2.0 (SDHC)
128MB
256MB
512MB
1GB
4GB class 6
-Supported DOS FAT file system.
-Folders stored on the SD card should be in the 8.3 filename format.
-Approved SD card manufacturer: SanDisk, Transcend.
1
3
5
4
2
9
6
7
8
7
2.3 Operator Controls
2.3.1 Front Panel Display
2.3.2 LED Indicators
LED Status Indication
Off The printer power is turned off
On The printer power is turned on
On Printer is ready
Pause
Blinking Downloading data into printer.
Off Printer is ready
On "CARRIAGE OPEN" or “CUTTER ERROR”
Blinking "NO PAPER", "PAPER JAM" or "NO RIBBON"
LCD display
LED indicators
Front
p
anel buttons
8
2.3.3 Front Panel Keys
Keys Function
1. Enter the menu
2. Exit from a menu or cancel a setting and return to the previous menu
Pause/Resume the printing process
Advance one label
Scroll up the menu list
Scroll down the menu list
Enter/Select cursor located option
2.4 Setting Up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and
then plug the power cord into a properly grounded power outlet.
9
2.5 Installation of Ribbon
2.5.1 Loading Ribbon
1. Lift open printer right side cover.
2. Push the print head release lever to open the print head mechanism.
3. Install the ribbon onto the ribbon supply spindle.
4. Place a paper core onto the ribbon rewind spindle.
Print head
release lever
10
5. Thread the ribbon through the ribbon sensor slot and then through the open space in
between print head and platen.
5. Stick the ribbon onto the ribbon rewind paper core. Keeping the ribbon flat and
without wrinkles.
6. Wind the ribbon clockwise about 5~10 circles onto the ribbon rewind spindle until it
is smooth and properly stretched.
Ribbon
sensor
Ribbon
11
7. Close the print head mechanism making sure the latches are engaged properly.
12
2.6 Installation of Media
2.6.1 Loading Roll Labels
1. Lift open printer right side cover.
2. Push the print head release lever to open the print head mechanism.
2. Insert a media holder guide and a roll of media into the label supply spindle.
3. Place another media holder guide into the label supply spindle and make sure the
media is set on the center of spindle.
4. Pull label roll leading edge forward through the media guide bar, label guide, media
sensor and place the label leading edge onto the platen roller.
Print head
release lever
Media holder
guide
13
5. Adjust the label guide to fit the width of the label.
6. Close the print head mechanism making sure the latches are engaged properly.
7. Using the front display panel, set the media sensor type and calibrate the selected
sensor.
Note: Please calibrate the gap/black mark sensor when changing media.
Media guide bar
Label guide
Media sensor
14
3. Menu Function
Main Menu Overview
Russian
Polish
Spanish
Exit
↓
↓
↓
Main Menu
Setup File Manager Diagnostics Language Serv ice Exit
↓↓↓ ↓↓
Printer Setup File List Print Config. English
Mileage Info.
↓↓↓ ↓
Initialization
↓
↓
Sensor
Avail
.
Memory
↓↓↓ ↓
Dump Mode Chinese(TC)
↓↓↓ ↓
Serial Comm. Del. All Files Rotate Cutter Chinese(SC) Exit
*Ethernet Exit
↓↓
Japanese
Exit
Exit
German
↓
↓
Italian
↓
French
Notice:
* The Ethernet function is available for TTP-2410M series only and option for TTP-246M
Plus series.
* Ethernet function is available on the LCD display when Ethernet card is installed.
15
3.1 Setup Menu Overview
Exit
↓
Stop Bit(s)
Exit
↓
Exit Data Bits
↓↓↓
Exit
Calibration Parity Configure
↓
↓↓↓
ZPL2
Status Baud Rate Status
↓↓↓
Setup
ExitSensor Serial Comm. Ethernet
↓
↓
Printer Setup
TSPL2
Notice:
* The Ethernet function is available for TTP-2410M series only and option for TTP-246M
Plus series.
* Ethernet function is available on the LCD display when Ethernet card is installed.
16
3.1.1 Printer Setup
Printer Setup
Speed Density Direction Print Mode Offset Shift Y Reference X Code Pag
e
Country
+000~-00
0
TSPL2
↓
Exit
↓↓ ↓↓↓
Shift X Reference
Y
000~999
↓
000~9994 0 0 +000~-
↓↓ ↓
USA 001
BRI 002
+000~-00
0
51 1Batch Mode
62 GER 003
73 Cutter Mode
DAN 032
FRE 031
95
84
Exit
10 6
11 7
ITA 033
SPA 034
SWE 036
12 8 SWI 038
9
10
437 039
042
850 041
11
04412
852
13
860
14
15
863 045
865 046
857 047
1252 048
061
1250 049
055
1254
1253
1251
1255
1256
1257
358
1258
Exit
8859-1
8859-2
8859-3
8859-4
8859-5
8859-6
8859-7
8859-8
8859-9
8859-10
8859-15
950
936
932
351
None
Peeler Mode
Cutter
949
17
3.1.1.1 Speed:
Use this option to setup print speed. The available print speed is between 4~12 ips
and each increament/decreament is 1 ips. The default print speed is 6 ips.
Press key to raise the print speed, and press key to decrease
print speed. Press key to set it into printer. Press key to
cancel the setting and return to the previous menu.
Note: If printing from enclosed software/driver, the software/driver will send
out the SPEED command, which will overwrite the setting set from the
front panel.
3.1.1.2 Density:
Use this option to setup printing darkness. The available setting is from 0 to 15, and
the step is 1. Printer default density is 8.You may need to adjust your density based
on selected media.
Press and to increase/decrease the printing darkness. Press
key to enable the setting. Press key to cancel the setting and
return to the previous menu.
Note: If printing from enclosed software/driver, the software/driver will send
out the DENSITY command, which will overwrite the setting set from
the front panel.
3.1.1.3 Direction:
The direction setting value is either 1 or 0. Use this option to setup the printout
direction. Printer default printout direction is DIRECTION 0.
Press key to set the direction as 1, and to set it as 0, and
Print Setup 1/12
> Speed
Density
Direction
Speed
6
Print Setup 2/12
Speed
> Density
Direction
Density
8
Print Setup 3/12
Speed
Density
> Direction
Direction
0
18
key to enable the setting. Press key to cancel the setting and
return to the previous menu.
The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference.
DIRECTION 0 DIRECTION 1
Note: If printing from enclosed software/driver, the software/driver will send
out the command, which will overwrite the setting set from the front
panel.
3.1.1.4 Print Mode: (None/Batch Mode/Peeler Mode/Cutter Mode/Cutter Batch)
This option is used to set the print mode. Printer default setting is Batch Mode.
When enter this list, the print mode in the right side of " >" icon is the printer current
setting. Press and to select the different print mode and press
button to enable the setting. Press key to cancel the setting
and return to the previous menu.
Printer Mode Description
None Next label top of form is aligned to the print head burn line
location. (Tear Off Mode)
Batch Mode Once image is printed completely, label gap/black mark will
be fed to the tear plate location for tear away.
Peeler Mode Enable the label peel off mode.
Print Setup 4/12
Density
Direction
> Print Mode
Print Mode 2/6
>Batch Mode
Peeler Mode
Cutter Mode
19
Cutter Mode Enable the label cutter mode.
Cutter Batch Cut the label once at the end of the printing job.
Note: If printing from enclosed software/driver, the software/driver will send
out the command, which will overwrite the setting set from the front
panel.
3.1.1.5 Offset:
This option is used to fine tune media stop location. Press the button to
move the cursor from left digit to right digit, and press the button to set the
value from “+” to “-” or “0” to “9”. Press the button to set the value into
printer. Press key to cancel the setting and return to the previous menu.
The default value is +000.
Note: If printing from enclosed software/driver, the software/driver will send
out the OFFSET command, which will overwrite the setting set from
the front panel.
3.1.1.6 Shift X & Shift Y:
This option is used to fine tune print position. Press the button to move
the cursor from left digit to right digit, and press the button to set the value
from “+” to “-” or “0” to “9”. Press the button to set the value into printer.
Press key to cancel the setting and return to the previous menu. The
default value is +000.
Note: If printing from enclosed software/driver, the software/driver will send
out the SHIFT command, which will overwrite the setting set from the
front panel.
3.1.1.6 Reference X & Reference Y:
Print Setup 5/12
Direction
Print Mode
> Offset
Offset
+000
Print Setup 7/12
Offset
Shift X
> Shift Y
Shift Y
+000
20
This option is used to set the origin of printer coordinate system horizontally and
vertically. Press the button to move the cursor from left digit to right digit,
and press the button to set the value from “0” to “9”. Press the
button to set the value into printer. Press key to cancel the setting and
return to the previous menu. The default value is 000.
Note: If printing from enclosed software/driver, the software/driver will send
out the REFERENCE command, which will overwrite the setting set
from the front panel.
3.1.1.7 Code Page:
Use this option to set the code page of international character set. For more
information about code page, please to refer the programming manual.
When enter the code page list, the code page in the right side of ">" icon is the
printer current setting.
Press the and to select the code page, and press the
button to enable the setting. Press key to cancel the setting and return
to the previous menu.
Note: If printing from enclosed software/driver, the software/driver will send
out the command, which will overwrite the setting set from the front
panel.
7-bit 8-bit
code page name International
Character Set
code page
number International
Character Set
USA USA 437 United States
BRI British 850 Multilingual
GER German 852 Slavic
FRE French 860 Portuguese
DAN Danish 863 Canadian/French
ITA Italian 865 Nordic
Print Setup 9/12
Shift Y
Reference X
> Reference Y
Reference Y
000
Print Setup 10/12
Reference X
Reference Y
> Code Page
Code Page 11/41
>850
852
860
21
SPA Spanish
SWE Swedish
SWI Swiss
Windows Code Page (SBCS) Windows Code Page (DBCS)
code page
number International
Character Set
code page
number International
Character Set
1252 Latin 1 950 Traditional Chinese Big5
1250 Central Europe 936 Simplified Chinese GBK
1253 Greek 932 Japanese Shift-JIS
1254 Turkish 949 Korean
1251 Cyrillic
1255 Hebrew
1256 Arabic
1257 Baltic
1258 Vietnam
ISO Code Page ISO Code Page
code page name International
Character Set
code page
number International
Character Set
8859-1 Latin 1 8859-7 Greek
8859-2 Latin 2 8859-9 Turkish
8859-3 Latin 3 8859-10 Latin 6
8859-4 Baltic 8859-15 Latin 9
8859-5 Cyrillic
3.1.1.8 Country:
Use this option to set the country code for the LCD display. Press the and
to select the country code, and press the button to set the
value into printer. When enter this list, the country code in the right side of ">" icon
Print Setup 11/12
Reference Y
Code Page
> Country
Country 1/23
>001
002
003
22
is the printer current setting. Press key to cancel the setting and return
to the previous menu.
Code Country Code Country Code Country Code Country
001 USA 034
Spanish
(Spain) 044 United
Kingdom 055 Brazil
002 Canadian-French 036 Hungarian 045 Danish 061 English
(International)
003 Spanish
(Latin America) 038 Yugoslavian 046 Swedish 351 Portuguese
031 Dutch 039 Italian 047 Norwegian 358 Finnish
032 Belgian 041 Switzerland 048 Polish
033 French (France) 042 Slovak 049 German
23
3.1.2 Sensor
ExitStatus Calibration
Sensor
3.1.2.1 Status
This function is available to check the printer’s sensor status. When enter the [Status]
option, you will see following message.
3.1.2.2 Calibration
This option is used to set the media sensor type and calibrate the selected sensor. We
recommend to calibrate the sensor before printing when changing the media.
Exit
↓↓ ↓
Gap Mode Bline Mode Cont. Mode
↓↓ ↓
Automatic Automatic Automatic
Pre-Printed
↓↓
Manual Manual Manual
↓
↓
Exit
Pre-Printed Exit
↓
Exit
Calibration
Paper Len. 812
Gap Size 24
Intensity 3
Ref. Level 512
24
A. Gap Mode
Press the and buttons to scroll the cursor to the media type and press
the button to enter the sensor calibration mode.
Note: If printing from enclosed software/driver, the software/driver will send
out the GAP or BLINE command, which will overwrite the sensor type
setting set from the front panel.
A-1 Automatic
When enter the [Automatic] option, you will see following message, and
printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity
automatically. When calibration is completed, the LCD screen will return to
the previous menu.
A-2 Manual
In case “Automatic” sensor calibration cannot apply to the media, please
use “Manual” function to calibrate the gap sensor manually.
When enter [Manual] option, you will see following message. Please
complete there steps：
Paper Len.
00812 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
Calibration 1/4
> Gap Mode
Bline Mode
Cont. Mode
Gap Mode 1/4
>Automatic
Manual
Pre-Printed
Gap Mode
Automatic
Gap Mode 2/4
Automatic
> Manual
Pre-Printed
25
Gap Size
0024 dot
2. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the gap size into the
printer.
Gap Mode
Scan Backing
Intensity x
Ref. Level xxx
3. Open the print head mechanism, put
the label backing (liner) under the
media sensor. Press the
button to set the value into the printer.
Gap Mode
Scan Paper
Intensity x
Ref. Level xxx
4. Then, Put the label with liner under the
media sensor. Press the
button to set the value into the printer.
Gap Mode
Complete
Intensity x
Ref. Level xxx
5. The gap sensor calibration is
complete. Press the
button the LCD screen will return to
the previous menu.
A-3 Pre-Printed
This function can set the paper length and gap size before auto-calibrate the
sensor sensitivity. It can to get the sensor sensitivity accurately.
When enter [Pre-Printed] option, you will see following message. Please
Gap Mode 3/4
Manual
> Pre-Printed
Exit
Media sensor
Label backing
(liner)
Media sensor
Label with liner
26
complete there steps：
Paper Len.
00812 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
Gap Size
0024 dot
2. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the gap size into the
printer.
Gap Mode
Pre-Printed
3. Then, printer will feed labels to
calibrate the sensor sensitivity
automatically. When calibration is
completed, the LCD screen will return
to the previous menu.
27
B. Bline Mode
Press the and buttons to scroll the cursor to the sensor type. Press
the button to enter the black-mark sensor calibration mode.
B-1 Automatic
When enter the [Automatic] option, you will see following message and
printer will feed the black mark label to calibrate the sensor sensitivity
automatically. When calibration process is completed, the LCD screen will
return to the previous menu.
B-2 Manual
In case “Automatic” sensor calibration cannot apply to the media, please
use “Manual” function to calibrate the bline sensor manually.
When enter [Manual] option, you will see following message. Please
complete there steps：
Paper Len.
00151 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
Bline Size
0024 dot
2. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the bline size into the
printer.
Calibration 2/4
Gap Mode
> Bline Mode
Cont. Mode
Bline Mode 1/4
>Automatic
Manual
Pre-Printed
Bline Mode
Automatic
Bline Mode 2/4
Automatic
> Manual
Pre-Printed
28
Bline Mode
Scan Mark
Intensity x
Ref. Level xxx
3. Open the print head mechanism, put
the black mark under the media
sensor. Press the button
to set the value into the printer.
Bline Mode
Scan Paper
Intensity x
Ref. Level xxx
4. Then, put the label without black mark
under the media sensor. Press the
button to set the value into
the printer.
Note:
Normally, the value of “Ref. Level” for mark should be larger than paper
for over 128. If the media sensor fails to do so, you have to manually
change the Intensity by pressing and to reach the
above value.
Bline Mode
Complete
Intensity x
Ref. Level xxx
5. The bline sensor calibration is
complete. Press the
button the LCD screen will return to
the previous menu.
B-3 Pre-Printed
This function can set the paper length and gap size before auto-calibrate the
sensor sensitivity. It can to get the sensor sensitivity accurately.
When enter [Pre-Printed] option, you will see following message. Please
complete there steps：
Bline Mode 3/4
Manual
> Pre-Printed
Exit
Media sensor
Black mark
Media sensor
Label without
black mark
29
Paper Len.
00812 dot
1. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the paper length into the
printer.
Bline Size
0024 dot
2. Press the button to move
the cursor from left digit to right digit,
and press the button to set
the value from “0” to “9” and the “dot/
mm/ inch”. Press the
button to set the bline size into the
printer.
Bline Mode
Pre-Printed
3. Then, printer will feed labels to
calibrate the sensor sensitivity
automatically. When calibration is
completed, the LCD screen will return
to the previous menu.
30
C. Cont. Mode
Press the and buttons to scroll the cursor to the sensor type. Press
the button to enter the black-mark sensor calibration mode.
C-1 Automatic
When enter the [Automatic] option, you will see following message and
printer will calibrate the sensor sensitivity automatically. When calibration
process is completed, the LCD screen will return to the previous menu.
C-2 Manual
In case “Automatic” sensor calibration cannot apply to the media, please
use “Manual” function to calibrate the sensor manually.
When enter [Manual] option, you will see following message. Please
complete there steps：
Cont. Mode
Remove Label
Intensity x
Ref. Level xxx
1. Remove the continuous label. Press
the button to set the value
into the printer.
Cont. Mode
Scan Paper
Intensity x
Ref. Level xxx
2. Then, put the continuous label under
the media sensor. Press the
button to set the value into
the printer.
Calibration 3/4
Bline Mode
> Cont. Mode
Exit
Cont. Mode 1/3
>Automatic
Manual
Exit
Cont. Mode
Automatic
Cont. Mode 2/3
Automatic
> Manual
Exit
31
Cont. Mode
Complete
Intensity x
Ref. Level xxx
3. The sensor calibration is complete.
Press the button the LCD
screen will return to the previous
menu.
3.1.3 Serial Comm.
Serial Comm.
Baud Rate Parity Data Bits Exit
↓↓↓ ↓
Stop Bit(s)
↓↓↓ ↓
1200 bps None 7 1
↓↓↓ ↓
2400 bps Odd 8 2
↓↓
4800 bps Even Exit Exit
↓
9600 bps Exit
↓
19200 bps
↓
38400 bps
57600 bps
↓
115200 bps
↓
Exit
32
3.1.3.1 Baud Rate
Serial Comm. 1/5
> Baud Rate
Parity
Data Bits
This option is used to set the RS-232 baud rate. The default setting is 9600 bps.
Press and buttons to select the different baud rate and press
button to set the value into printer. When you enter this list, the baud rate
value in the right side of ">" icon is the current setting in the printer. Press
key to cancel the setting and return to the previous menu.
3.1.3.2 Parity
Serial Comm. 2/5
Baud Rate
> Parity
Data Bits
This option is used to set the RS-232 parity. The default setting is “None”. Press
and buttons to select the different parity and press
button to set the value into printer. When you enter this list, the parity in the right
side of ">" is the printer current setting. Press key to cancel the setting
and return to the previous menu.
3.1.3.3 Data Bits:
Serial Comm. 3/5
Baud Rate
Parity
> Data Bits
This option is used to set the RS-232 Data Bits. The default setting is “8” data bits.
Press and buttons to select the different Data Bits and press
button to set the value into printer. When you enter this list, the Data Bits
in the right side of ">" icon is the printer current setting. Press key to
cancel the setting and return to the previous menu.
Baud Rate 4/9
>9600 bps
19200 bps
38400 bps
Parity 1/4
>None
Odd
Even
Data Bits 2/3
7
>8
Exit
33
3.1.3.4 Stop Bit(s):
Serial Comm. 4/5
Parity
Data Bits
> Stop Bit(s)
This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit.
Press and buttons to select the different Stop Bits and press
button to set the value into printer. When you enter this list, the option in
the right side of ">" icon is the printer current setting. Press key to
cancel the setting and return to the previous menu.
Stop Bit(s) 1/3
>1
2
Exit
34
3.1.4 Ethernet
Use this menu to configure internal Ethernet configuration check the printer’s Ethernet
module status, and reset the Ethernet module. This function is available on the LCD
display when Ethernet card is installed.
Press and buttons to select the different options and press
button to enter the option. Press key to cancel the setting and return to the
previous menu.
Exit
Ethernet
Status Configure
↓↓
IP Address DHCP
↓↓
MAC Static IP
↓↓
ExitExit
Note:
This function is available for TTP-2410M series only and option for TTP-246M Plus
series.
3.1.4.1 Status: (IP Address / MAC)
Use this menu to check the Ethernet setting status.
3.1.4.1.1 IP Address
Ethernet 1/3
> Status
Configure
Exit
The IP address information will be shown on the LCD display. Please press
or button to return to the previous menu.
Status 1/3
>IP Address
MAC
Exit
IP Address
0.0.0.0
Subnet Mask
0.0.0.0
Gateway
0.0.0.0
35
3.1.4.1.2 MAC
Ethernet 1/3
> Status
Configure
Exit
The MAC address information will be shown on the LCD display. Please press
or button to return to the previous menu.
3.1.4.2 Configure: (DHCP / Static IP)
Use this menu to set the printer's DHCP and Static IP.
3.1.4.2.1 DHCP
Ethernet 2/4
Status
> Configure
Reset
Press and buttons to select the DHCP function and press
to enter. Press key to cancel the setting and return to the
previous menu.
Press button the printer will set DHCP and restart to reset the setting.
Press button to return to the previous menu.
MAC Address
001B82-FF0918
Status 2/3
IP Address
>MAC
Exit
Configure 1/3
>DHCP
Static IP
Exit
DHCP
SELECT: YES
MENU: NO
36
3.1.4.2.2 Static IP
Use this menu to set the printer's IP address, subnet mask and gateway.
Ethernet 2/3
Status
> Configure
Exit
Press and buttons to select the different options and press
button to enter the option. Press key to cancel the setting and
return to the previous menu.
Press button to move the cursor from left to right digits and press the
button to scroll the value from “0” to “9”. Press button to next
setting.
Press the button printer will restart to reset the Ethernet module setting.
Press key to cancel the setting.
Configure 2/3
DHCP
>Static IP
Exit
IP Address
000.000.000.000
Gateway
000.000.000.000
Subnet Mask
000.000.000.000
Static IP
SELECT: YES
MENU: NO
37
3.2 File Manager
This feature is used to check the printer available memory and file list.
Exit Exit
↓↓
CARD CARD
↓↓
FLASH FLASH
↓↓
DRAM DRAM
Exit
↓↓
File Manager
File List Avail. Memory Del. All Files
3.2.1 File List
Use this menu to show, delete and run (.BAS) the files saved in the printer
DRAM/Flash/Card memory.
To show the files：
File Manager 1/4 File List 2/4 FLASH File List
> File List > FLASH > DEMO.TTF
Avail. Memory CARD DEMO.BAS
Del. All Files Exit
To delete the file：Please follow the order to press the button.
FLASH File List DEMO.TTF
> DEMO.TTF 1.75 MB
DEMO.BAS
DOWN: Delete
To run the file (.BAS)：Please follow the order to press the button.
FLASH File List DEMO.BAS
DEMO.TTF 406 Byte(S)
> DEMO.BAS DOWN: Delete
SELECT: Run
3.2.2 Avail. Memory
Use this menu to show available memory space.
38
File Manager 2/4 Avail. Memory
File List DRAM: 256 KB
> Avail. Memory FALSH: 6656 KB
Del. All Files CARD: 0 KB
3.2.3 Del. All Files
Use this menu to delete all files. Press button to delete all files in the device.
Press to cancel deleting files and go back to previous menu.
File Manager 3/4 File List 1/4 Del. All Files
File List > DRAM
Avail. Memory FALSH SELECT: YES
> Del. All File CARD MENU: NO
39
3.3 Diagnostics
Diagnostics
ExitPrint Config. Dump Mode Rotate Cutter
3.3.1 Print Config.
This feature is used to print current printer configuration to the label. On the
sconfiguration printout, there is a print head test pattern, which is useful for checking if
there is any dot damage on the print head heater element.
Diagnostics 1/4 Self Test ... Printing ...
> Print Config. 1/1
Dump Mode
Rotate Cutter
Self-test printout
Print head check pattern
Model name and F/W version
Printed mileage (meter)
Firmware checksum
Serial port configuration
Code page
Country code
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor sensitivity
Numbers of download files
Total & available memory space
40
3.3.2 Dump Mode
Captures the data from the communications port and prints out the data received by
printer. In the dump mode, all characters will be printed in 2 columns as following. The
left side characters are received from your system and right side data are the
corresponding hexadecimal value of the characters. It allows users or engineers to
verify and debug the program.
Diagnostics 2/4 Printing ... Dump Mode
Pritn Config. 1/1
> Dump Mode
Rotate cutter
Note:
1. Dump mode requires 4” wide paper width.
2. Turn off / on the power to resume printer for normal printing.
3. Press FEED button to back to the previous menu.
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D "TEST2. 44 20 22 54 45 53 54 32 2E
DAT",5,CL 44 41 54 22 2C 35 2C 43 4C
S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F
AD F,"TES 41 44 20 46 2C 22 54 45 53
T4.DAT",5 54 34 2E 44 41 54 22 2C 35
,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57
NLOAD "TE 4E 4C 4F 41 44 20 22 54 45
ST2.DAT", 53 54 32 2E 44 41 54 22 2C
5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F
WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C
"TEST4.DA 22 54 45 53 54 34 2E 44 41
T",5,CLS 54 22 2C 35 2C 43 4C 53 0D
DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44
"TEST2.D 20 22 54 45 53 54 32 2E 44
AT",5,CLS 41 54 22 2C 35 2C 43 4C 53
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D F,"TEST 44 20 46 2C 22 54 45 53 54
4.DAT",5, 34 2E 44 41 54 22 2C 35 2C
CLS 43 4C 53 0D 0A
ASCII Data
Hexdecimal data related to
left column of ASCII data
41
3.3.3 Rotate Cutter
In case paper is jammed in the cutter, this feature can rotate the cutter blade forward
or reverse direction, which is helpful to remove the jammed paper easily from the
cutter.
Diagnostics 3/4 UP: Fwd.
Print Config. DOWN: Rev.
Dump Mode
> Rotate Cutter MENU: Exit
3.4 Language
English Chinese (TC) Chinese (SC) Japanese Polish Spanish Exit
Language
German Italian French Russian
This option is used to setup the language on LCD display.
Press and buttons to scroll the curser to desire language and press
button to select this option. Press key to cancel the setting and
return to the previous menu. The default language setting is English.
42
3.5 Service
Service
Initialization Mileage Info. Exit
This feature is used to restore printer settings to defaults and display printer mileage
information.
3.5.1 Initialization
Service 1/3 Initialization Initializing ...
> Initialization
Mileage Info. SELECT YES
Exit MENU NO
The printer settings are restored to defaults as below once printer is initialized.
Note :
When printer initialization is done, please calibrate the gap or black mark sensor
before printing.
Parameter Default setting
Speed TTP-2410M： 6 IPS (152 mm/sec)
TTP-346M/246M Plus/344M Pius：4 IPS (101.6 mm/sec)
TTP-644M： 3 IPS (76.2 mm/sec)
Density 8
Label width 4.00"(101.6mm)
Label height 4.00"(101.6mm)
Sensor type Gap sensor
Gap setting 0.12"(3.0mm)
Print direction 0
Reference point 0,0(upper left corner)
Offset 0
Print mode Batch mode
Serial port settings 9600 bps, none parity, 8 data bits, 1 stop bit
Code page 850
Country code 001
Clear flash memory No
Shift X 0
Shift Y 0
43
Gap sensor
sensitivity
3 (Will be reset. Need to re-calibrate the gap)
Bline sensor
sensitivity
2 (Will be reset. Need to re-calibrate the gap)
Language English
IP address DHCP
3.5.2 Mileage Info.
Use this option to check the printed mileage (displayed in meter).
Service 1/3 Mileage:(m)
Initialization 4016
> Mileage Info. Labels: (pcs.)
Exit 51698
44
4. Diagnostic Tool
The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and
status; change printer settings; download graphics, fonts, and firmware; create printer
bitmap fonts; and to send additional commands to the printer. Using this convenient
tool, you can explore the printer status and settings and troubleshoot the printer.
Note: This utility works with printer firmware V6.00 and later versions.
4.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon to start the software.
2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.
Features tab
Printer functions
Interface
Printer Status
Printer setup
45
4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)
1. Select the PC interface connected with bar code printer.
2. Click the “Function” button to setting.
3. The detail functions in the Printer Function Group are listed as below.
Function Description
Factory Default Initialize the printer and restore the settings to
factory default.
Dump Text To activate the printer dump mode.
Configuration Page Print printer configuration.
RTC Setup Synchronize printer Real Time Clock with PC.
Calibrate Sensor Calibrate the sensor specified in the Printer Setup
group media sensor field.
Reset Printer Reboot the printer.
Print Test Page Print a test page.
Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program.
Ethernet Setup Setup the IP address, subnet mask, gateway for
the on board Ethernet.
Note:
For more information about Diagnostic Tool, please refer to the diagnostic utility quick start
guide in the CD disk \ Utilities directory.
46
5. Troubleshooting
5.1 Common Problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem Possible Cause Recovery Procedure
Power indicator does
not illuminate
* The power cord is not properly
connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
Carriage Open
* The printer carriage is open. * Please close the print carriage.
No Ribbon
* Running out of ribbon.
* The ribbon is installed incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps in user’s manual to
reinstall the ribbon.
No Paper
* Running out of label.
* The label is installed incorrectly.
* Gap/black mark sensor is not
calibrated.
* Supply a new label roll.
* Please refer to the steps in user’s manual to
reinstall the label roll.
* Calibrate the gap/black mark sensor.
Paper Jam
* Gap/black mark sensor is not set
properly.
* Make sure label size is set properly.
* Labels may be stuck inside the printer
mechanism.
* Calibrate the gap/black mark sensor.
* Set label size correctly.
Take Label
* Peel function is enabled.
* If the peeler module is installed, please remove
the label.
* If there is no peeler module in front of the printer,
please switch off the printer and install it.
* Check if the connector is plugging correctly.
UP: Fwd.
DOWN: Rev.
MENU: Exit
* Cutter jam.
* There is no cutter installed on the
printer.
* Cutter PCB is damaged.
* If the cutter module is installed, please press UP
or DOWN key to rotate the cutter up or down to
make the knife back to the right position.
* Remove the label.
* Make sure the thickness of label is less than 200
g/m2 (for regular cutter) or 300 g/m2 (for heavy
duty cutter).
* Replace a cutter PCB.
47
Not Printing
* Cable is not well connected to serial or
USB interface or parallel port.
* The serial port cable pin configuration
is not pin to pin connected.
* Re-connect cable to interface.
* If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The default baud
rate setting of printer is 9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector green
LED is lit on..
- Check if the Ethernet RJ-45 connector amber
LED is blinking.
- Check if the printer gets the IP address when
using DHCP mode.
- Check if the IP address is correct when using
the static IP address.
- Wait a few seconds let the printer get the
communication with the server then check the
IP address setting again.
* Chang a new cable.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* Reload the ribbon again.
* Clean the printhead.
* The print density setting is incorrect.
* Printhead’s harness connector is not well
connected with printheat. Turn off the printer
and plug the connector again.
* Check if the stepping motor is plugging in the
right connector.
* Check your program if there is a command
PRINT at the end of the file and there must have
CRLF at the end of each command line.
Memory full
( FLASH / DRAM ) * The space of FLASH/DRAM is full.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of file of DRAM is 50 files.
* The max. user addressable memory space of
DRAM is 256 KB.
* The max. numbers of file of FLASH is 256 files.
* The max. user addressable memory space of
FLASH is 2560 KB for TTP-246M Plus and
TTP-344M Plus and 6656KB for TTP-2410M
and TTP-346M.
SD card is unable to
use
* SD card is damaged.
* SD card doesn’t insert correctly.
* Use the non-approved SD card
manufacturer.
* Use the supported capacity SD card.
* Insert the SD card again.
* The supported SD card spec.
- 128MB
- 256MB
- 512MB
- 1GB
- 4GB SDHC CLASS 6
* Approved SD card manufacturers; SanDisk,
Transcend
PS/2 port does not
work
* Did not turn off power prior to plug in
the PS/2 keyboard.
* PS/2 keyboard is damaged.
* PS/2 keyboard doesn’t plug-in
correctly.
* There is no BAS file in the printer.
* Turn off printer power prior to plug in the PS/2
keyboard .
* Plug the PS/2 keyboard again.
* Make sure the keyboard is fine.
* Make sure if there is any BAS file downloaded
into printer.
48
Poor Print Quality
* Ribbon and media is loaded incorrectly
* Dust or adhesive accumulation on the
print head.
* Print density is not set properly.
* Printhead element is damaged.
* Ribbon and media are incompatible.
* The printhead pressure is not set
properly.
* Reload the supply.
* Clean the printhead.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print head
test pattern if there is dot missing in the pattern.
* Change proper ribbon or proper label media.
* Adjust the printhead pressure adjustment knob.
- If the left side printout is too light, please adjust
the left side pressure adjustment knob to the
higher index (higher pressure). If the pressure
adjustment knob has been adjust to index “5”
and the poor print quality is still at the left side
of the printout, please adjust the pressure
adjustment knob to index “1” and use the
Z-axis adjustment knob to fine tune the
pressure.
- If the right side printout is too light, please
adjust the right side pressure adjustment knob
to the higher index (higher pressure) to
improve the print quality.
* If the label thickness is more than 0.22 mm, the
print quality might be not good enough, please
adjust the heater line adjustment screw counter
clockwise to get the best print quality.
* The release lever does not latch the printhead
properly.
LCD panel is dark and
keys are not working
* The cable between main PCB and LCD
panel is loose.
* Check if the cable between main PCB and LCD
is secured or not.
LCD panel is dark but
the LEDs are light
* The printer initialization is
unsuccessful.
* Turn OFF and ON the printer again.
* Initialize the printer.
LCD panel is dark and
LEDs are lit on, but
the label is feeding
forward
* The LCD panel harness connector is
loose.
* The LCD panel harness connector is plugged
upside down.
Ribbon encoder
sensor doesn’t work
* The ribbon encoder sensor connector
is loose. * Fasten the connector.
Ribbon end sensor
doesn’t work
* The connector is loose.
* The ribbon sensor hole is covered with
dust.
* Check the connector.
* Clear the dust in the sensor hole by the blower.
Peel sensor is not
working
* Peel sensor is not located on the
correct position.
* The connector is loose.
* Make sure that the media goes through the Peel
sensor.
* Plug the connect cable correctly.
Cutter is not working * The connector is loose. * Plug in the connect cable correctly.
Label feeding is not
stable (skew) when
printing
* The media guide does not touch the
edge of the media.
* If the label is moving to the right side, please
move the label guide to left.
* If the label is moving to the left side, please
move the label guide to right.
Skip labels when
printing
* Label size is not specified properly.
* Sensor sensitivity is not set properly.
* The media sensor is covered with dust.
* Check if label size is setup correctly.
* Calibrate the sensor by Auto Gap or Manual
Gap options.
* Clear the GAP/Black mark sensor by blower.
49
The printing position
of small label is
incorrect
* Media sensor sensitivity is not set
properly.
* Label size is incorrect.
* The parameter Shift Y in the LCD menu
is incorrect.
* The vertical offset setting in the driver is
incorrect.
* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* Press [MENU] [SELECT] x3[DOWN]x6
[SELECT] to fine tune the parameter of Shift Y.
* If using the software BarTender, please set the
vertical offset in the driver.
The left side printout
position is incorrect
* Wrong label size setup.
* The parameter Shift X in LCD menu is
incorrect.
* Set the correct label size.
* Press [MENU] [SELECT] x 3 [DOWN] x 5
[SELECT] to fine tune the parameter of Shift
X.
Missing printing on
the left or right side of
label
* Wrong label size setup. * Set the correct label size.
RTC time is incorrect
when reboot the
printer
* The battery has run down. * Check if there is a battery on the main board.
Multi interface board
doesn’t work * The installation is incorrect. * Check if the board is plugged in the right
connector.
Power and Error LEDs
are blinking fast * Power switch OFF and ON too fast. * Turn off the printer and wait all LEDs are dark,
and turn on the printer again.
Wrinkle Problem
* Printhead pressure is incorrect.
* Ribbon installation is incorrect.
* Media installation is incorrect.
* Print density is incorrect.
* Media feeding is incorrect.
* Please refer to the 5.2 chapter.
* Please set the suitable density to have good
print quality.
* Make sure the label guide touch the edge of the
media guide.
Gray line on the blank
label
* The printhaed is dirty.
* The platen roller is dirty.
* Clean the printhead.
* Clean the platen roller.
Irregular printing * The printer is in Hex Dump mode.
* The RS-232 setting is incorrect.
* Turn off and on the printer to skip the dump
mode.
* Re-set the Rs-232 setting.
50
6. Maintenance
This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
Cotton swab (Head cleaner pen)
Lint-free cloth
Vacuum / Blower brush
100% ethanol
2. The cleaning process is described as following
Printer Part Method Interval
1. Always turn off the printer
before cleaning the print head.
2. Allow the print head to cool for
a minimum of one minute.
3. Use a cotton swab (Head
cleaner pen) and 100% ethanol
to clean the print head surface.
Clean the print head when changing a
new label roll
Print Head
Platen Roller
1. Turn the power off.
2. Rotate the platen roller and
wipe it thoroughly with 100%
ethanol and a cotton swab, or
lint-free cloth.
Clean the platen roller when changing
a new label roll
Tear Bar/Peel
Bar
Use the lint-free cloth with 100%
ethanol to wipe it. As needed
Sensor Compressed air or vacuum Monthly
Exterior Wipe it with water-dampened
cloth As needed
Interior Brush or vacuum As needed
Note:
51
Do not touch printer head by hand. If you touch it careless, please use ethanol to clean
it.
Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the
printer head.
Regularly clean the print head and supply sensors once change a new ribbon to keep
printer performance and extend printer life.
52
Revise History
Date Content Editor
53
Headquarters / Factory Taipei Office
No. 35, Sec. 2, Ligong 1st Rd., Wujie Town 11F, No. 205, Sec. 3, Beishin Rd., Shindian City,
, I-Lan County 268, Taiwan, R.O.C. Taipei 231, Taiwan, R.O.C.
TEL: +886-3-990-6677 TEL: +886-2-8913-1308
FAX: +886-3-990-5577 FAX: +886-2-8913-1808
Web site: www.tscprinters.com
E-mail: printer_sales@tscprinters.com
tech_support@tscprinters.com
TSC Auto ID Technology Co., Ltd.