TableTop Media d b a Ziosk ZIOSK-C03 802.11b/g Payment/Advertisement Terminal User Manual Ziosk Product Manual

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Document ID	1191516
Application ID	QlqixoIH5iHyuM8GS29oZQ==
Document Description	manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	64.82kB (810255 bits)
Date Submitted	2009-10-29 00:00:00
Date Available	2009-10-29 00:00:00
Creation Date	2009-02-05 08:59:15
Producing Software	Adobe PDF Library 8.0
Document Lastmod	2009-09-24 14:57:19
Document Title	Ziosk Product Manual
Document Creator	Adobe InDesign CS3 (5.0.4)
Document Author:	Heather Guthrie

PMBA54 Product Manual
Rev C. 01006-1208
©2009 TableTop Media, LLC All rights reserved.
All rights reserved worldwide. No part of this documentation may be copied, distributed,
transmitted, stored in a retrieval system, or translated into any human or computer language, in
any form, or by any means: electronic; mechanical; magnetic; or otherwise without permission in
writing from TableTop Media.
Ziosk ™ is a registered trademark of TableTop Media, Inc.
Compliance Statements
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the circuit to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
Caution: Changes or modifications not expressly approved by TableTop Media could void
the user’s authority to operate the equipment. This device complies with Part 15 of the
FCC Rules. Operation is subject to the following twoconditions: (1) this device may not
cause harmful interference, and (2) this device must acceptany interference received,
including interference that may cause undesired operation.
PCI Statement
Ziosk™ is fully compliant with all Payment Card Industry Payment Application Data Security
Standards (PCI PA-DSS) 1.1 and Payment Application Best Practices (PABP) 1.4 requirements.
Legal
Table of Contents
Legal
Compliance Statements
Table of Contents
Warnings
Shock Hazards
Health and Product Safety
Ziosk™
Maintenance
Cleaning Ziosk
Daily Maintenance
Ziosk Inspection
Battery Maintenance 
Printer Maintenance
Troubleshooting
10
Additional Information
11
Optional Accessories
11
Product Specifications
11
Third Party Applications and Trademark Information
11
Table of Contents
Warnings
It is the user’s responsibility to use Ziosk in a manner in which it was
intended. Read the following warnings before using Ziosk.
Shock Hazards
To prevent fire or shock hazard, do not do the following:
• Do not immerse unit or battery in water.
• Do not disassemble unit or battery.
• Do not use an AC adapter if it has damaged cords or wires.
• Do not insert foreign objects into the slots, connectors, or accessories of the device.
Health and Product Safety
Seizures
Any device showing flashes or patterns of light, like movies or games,
has the potential to trigger seizures or blackouts in people, even if
they have never had a seizure before. Stop using this device if any of
the following symptoms occur:
•
•
•
•
•
Altered vision
Eye twitching
Involuntary movements
Loss of awareness
Disorientation
Repetitive Motion and Eye Strain
To prevent injuries, avoid prolonged use and take frequent breaks. It
is recommended that parents monitor their children for appropriate
play.
Warnings
Proper Usage
For your protection, we advise you to read all the safety instructions
before operating the device.
•
•
•
•
•
•
•
•
Do not install Ziosk near a source of heat.
Do not place battery and charging station near a source of heat.
Do not install Ziosk near a source of water.
Do not place battery charging station near a source of water.
Do not disassemble Ziosk or battery.
Only use attachments specified by the manufacturer.
Only use replacement parts and supplies specified by the
manufacturer.
Only use batteries and charger approved by the manufacturer.
Evidence of Tampering
It is recommended to periodically monitor Ziosk for any changes to
the external housing. This may indicate that the device has somehow
been tampered with by an attacker and placed back in service. See
the Maintenance section on Ziosk Inspection for more details.
Ziosk™
Ziosk, an interactive tabletop experience, provides next generation
pay-at-the-table functionality designed in a user-engaging, intuitive
touch-screen device. With three distinct payment features: split
check, touch tip and e-mail or print receipt capabilities, the device
places control in the guests’ hands to pay at their convenience. Engaging and entertaining, Ziosk enhances the overall dining experience
with games, information, movie trailers, and ticket purchasing.
Ziosk features include:
Payment On-Demand
• Credit, Gift Card, and Cash
• Split check
• E-mail or print receipt
Digital Promotions
• Menus, specials, events
• Nutritional information
• Loyalty and gift programs
Order-Entry
• Get items to kitchen faster
• Increase up selling
• Enter repeat orders
Real-time Surveys
• Increase response rates
• Market research
• Alert manager
Infotainment
• Engaging information
• Entertainment
• Trivia and games
Ziosk™
Maintenance
Cleaning Ziosk
To clean the touch panel you will need a soft, lint-free cloth and a mild
glass cleaner (such as Windex®.) A microfiber cloth works well. DO
NOT USE any cleaning products containing ammonia. See Cleaning
Guidelines for more tips.
Steps to clean the touch panel
Steps to clean the card reader
1. Spray cleaner or water directly onto a soft cloth.
1. Take a thin, soft cloth and apply a small amount of
alcohol.
2. Wipe the surface of the screen gently with dampened
cloth.
3. Press gently on the screen in order to clean more difficult dirt or oil.
Cleaning Guidelines
• Do not use abrasive materials or utensils for cleaning.
• Do not use ammonia, phosphates, Ethylene Glycol, or lubricants.
• Never use acidic or alkaline cleaners. Use of incorrect cleaners
could damage the touch panel.
• NOTE: Most cleaning products may contain 1-3% Isopropyl Alcohol by volume, which is within acceptable limits for cleaning
the touch panel.
• Do not spray any liquids directly onto Ziosk. The liquid could
enter into a very small opening and damage the device.
• When using a mild cleaner, avoid contact with the edges of the
screen. The liquid could enter into a very small opening and
damage Ziosk.
Cleaning the Card Reader
Cleaning the magnetic head of the card reader is not usually required
since the head is essentially cleaned each time a card is swiped. However, if the card reader seems to have trouble reading the cards, you
can try cleaning it with a soft, thin cloth and alcohol.
Maintenance
2. Fold the cloth over a card.
3. Swipe the card through the card reader.
Daily Maintenance
It is important to properly maintain Ziosk daily using the following
recommended procedures.
Startup
1. Wipe Ziosk with a clean, soft cloth.
2. Insert fully charged battery.
3. Verify Ziosk preparedness with printout.
Shutdown
1. Wipe Ziosk with clean, soft cloth.
2. Remove battery from Ziosk.
3. Place battery in charger.
Ziosk Inspection
Periodically monitor Ziosk for any differences in the user interface or
external housing. Changes to the device may be an indication that
Ziosk has somehow been tampered with by an attacker and placed
back in service.
To reduce or prevent fraud, make it a part of the daily procedures to
visually inspect the device for tampering. Examples of things to look
for during this inspection include:
• Look for stickers on the device that were not there previously.
Stickers are often used to cover up drill holes. Make sure that
any labels on the device do not appear to have been removed
and replaced. Periodically run your finger over the label to feel
for holes.
• Make sure that there are no new connections (leads, plugs,
antennas) added to the device.
• Look for any new display items that have been positioned near
the device on the table (for example, on or near the condiment
holder). These new items could be used to house pin-hole
cameras to capture user input.
• Check under the table to make sure that no equipment (for
instance, new recording devices) have been attached without
reason.
Maintenance
Battery Maintenance
Good battery maintenance will ensure Ziosk provides a full day of
infotainment.
Inserting and Removing Battery from Ziosk
The battery compartment is located on the side opposite the card
reader. To insert the battery, just insert it into the battery compartment until you hear a click. To remove the battery for charging, press
on the battery to toggle.
Charging
Batteries must be charged at least eight hours to obtain a maximum
charge. Place the battery on the charger and wait for the red status
light to indicate the battery is charging. The status light turns green
when the battery is fully charged. A flashing red status light may indicate a battery fault. See Troubleshooting.
Storage
Store batteries in a cool, dry place.
Maintenance
Printer Maintenance
Correcting a Paper Jam
Before performing any maintenance on the printer, please ensure
Ziosk is powered on. It will print the time and date to verify it is
operational.
1. From the bottom of Ziosk, press the button near the
paper feed to open printer door.
Loading Printer Paper
1. From the bottom of Ziosk, press the button near the
paper feed to open printer door.
2. Remove empty roll.
2. Remove any jammed, torn, or crumpled paper.
3. Close the printer door. You will hear a click when the
door is closed.
4. Device will print the time and date to verify the paper
roll is installed correctly.
3. Insert new paper roll.
4. Close the printer door. You will hear a click when the
door is closed.
5. Device will print the time and date to verify the paper
roll is installed correctly.
Paper Orientation:
Maintenance
Troubleshooting
Before troubleshooting Ziosk, please make sure you check the following items:
99 Batteries are fully charged and inserted correctly.
99 There is no visible damage to the exterior.
99 Ziosk is powered on.
If you are still experiencing problems with Ziosk, continue troubleshooting using the following guide. Should the problem persist, please
consult our technical support :
support@tabletopmedia.com
Battery Charger
The battery was in the charger overnight, but it didn’t seem to charge.
99 Make sure the indicator light turns red when inserting a discharged battery into the charging base.
The status light is flashing red.
99 The battery has a fault. Try to remove the battery and replace in
the charger again. If the status light continues to flash, contact
technical support for further assistance.
Card Reader
I swiped my card and nothing happened.
99 Try swiping the card more straight at a smooth, medium pace.
99 Check the card for damage to the magnetic stripe.
99 Make sure you swipe the card with the magnetic stripe facing
the correct way.
99 The magnetic read head could be dirty. Clean the magnetic
head. (See the Maintenance section.)
10
Troubleshooting
An error occurred after I swiped my card.
99 Make sure you swipe the card with the magnetic stripe facing
the correct way.
The card still cannot be read.
99 The card reader is damaged, contact technical support.
Power
Ziosk continuously reboots.
99 Try inserting a different battery. The connector may be damaged.
Printer
The receipt is not printing.
99 Check for paper jam. (See Printer Maintenance for instructions.)
99 Out of paper.
The receipt is blank.
99 Check if the paper roll is loaded backwards. (See Printer Maintenance for proper paper orientation.)
The printer began to print and then the screen went blank. Device
seems to be rebooting.
99 Make sure the printer door is closed completely.
99 The battery is low. Replace battery.
Additional Information
Optional Accessories
•
•
•
•
•
Battery Chargers
Batter
Stylus
Lanyard
Privacy Visor
Product Specifications
Physical
• Built-in peripherals
»» Thermal Printer
»» Magnetic Stripe Reader - Bi-directional, 3-track
• Dimensions: 8” W x 5.8” H x 4.8” D
Third Party Applications and Trademark Information
ADOBE®
This product contains Macromedia® [Flash®] [Flash Lite™] technology by Adobe Systems Incorporated.
Copyright © 1995-2008 Adobe Systems Incorporated. All rights reserved. Macromedia, Flash,
Macromedia Flash, [and Macromedia Flash Lite] are trademarks or registered trademarks of
Adobe Systems Incorporated in the United States and other countries.
Adobe® is a trademark of Adobe Systems Incorporated.
Windows®
Windows is a registered trademark of Microsoft Corporation in the United States and other countries. This product includes technology owned by Microsoft and cannot be used or distributed
without a license from Microsoft.
Performance
• Wireless
»» 802.11b/g WiFi
»» SSL, 3DES, RSA, DUKPT, WPA/2
• Battery
»» 7.4v Lithium-ion [AC/DC]
Environment
• Operating temperature: 5 to 40 ° C (40 to 105 ° F)
»» 35 to 85% RH (non-condensing)
• Storage temperature: -20 to 60 ° C (-5 to 140 ° F)
»» 20 to 90% RH (non-condensing)
Multi-media
•
•
•
•
JPG, PNG, BMP
Audio: WMA9, AAC
Video: MPEG-4, WMV9
Image
Additional Information
11

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