Tagsys TRSTACKANTENNA Tag Reader User Manual Textile Rental Stack antenna V13

Tagsys S.A. Tag Reader Textile Rental Stack antenna V13

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TRSTACKANTENNA User Manual

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Textile Rental Stack Antenna User's Guide Revision 1.3 TAGSYS MAY 2004

L-SA2 8-Book Library Stack Antenna User's Guide 2/22 Revision 1.3 MAY 2004 Publishing Information Disclaimer and Limitation of Liability All information herein is either public information or is the property of and owned solely by TAGSYS who shall have and keep the sole right to file patent applications or any other kind of intellectual property protection in connection with such information. Nothing herein shall be construed as implying or granting to you any rights, by license, grant or otherwise, under any intellectual and/or industrial property rights of or concerning any of TAGSYS’ information. This document can be used for informational, non-commercial, internal and personal use only provided that: § the copyright notice below, the confidentiality and proprietary legend and this full warning notice appear in all copies. § this document shall not be posted on any network computer or broadcast in any media and no modification of any part of this document shall be made. Use for any other purpose is expressly prohibited and may result in severe civil and criminal liabilities. The information contained in this document is provided “AS IS” without any warranty of any kind. Unless otherwise expressly agreed in writing, TAGSYS makes no warranty as to the value or accuracy of information contained herein. The document could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Furthermore, TAGSYS reserves the right to make any change or improvement in the specifications data, information, and the like described herein, at any time. Therefore TAGSYS assumes no liability and is not responsible for customer applications or product or software that include TAGSYS products. TAGSYS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE INFORMATION CONTAINED HEREIN, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL TAGSYS BE LIABLE, WHETHER IN CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM LOSS OF USE, DATA, PROFITS, REVENUES, OR CUSTOMERS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION CONTAINED IN THIS DOCUMENT. TAGSYS does not and shall not warrant that this product/system/equipment will be resistant to all possible attacks, and shall not incur, and disclaims, any liability in this respect. Even if each product is compliant with current security standards in force on the date of their design, security mechanisms' resistance necessarily evolves according to the state-of-the-art in security and notably under the emergence of new attacks. Under no circumstances shall TAGSYS be held liable for any third party actions, and in particular in case of any successful attack against systems or equipment incorporating TAGSYS products. TAGSYS disclaims any liability with respect to security for direct, indirect, incidental or consequential damages that result from any use of its products. It is further stressed that independent testing and verification by the person using the product is particularly encouraged, especially in any application in which defective, incorrect, or insecure functioning could result in damage to persons or property, denial of service, or loss of privacy. © 2000-2004 TAGSYS. All rights reserved. TRADEMARKS. TAGSYS is a registered trademark of TAGSYS S.A, all rights reserved. ARIO, FOLIO and other TAGSYS products referenced in these pages are either trademarks or registered trademarks of TAGSYS S.A. Other products and company names mentioned in these pages may be the trademarks of their respective owners. Microsoft, Visual C++, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the U.S.A. and/or other countries. Printed in France. TAGSYS – 180 Chemin de St Lambert, 13821 LA PENNE SUR HUVEAUNE, France. Tel: +33 (0)4.91.27.57.00 / Fax: +33 (0)4.91.27.57.01 Document Reference: 10738A1

Read This First MAY 2004 Revision 1.3 3/22 Read This First Welcome to the TAGSYS RFID System. This User's Guide is designed to help you get up and running quickly using this high-quality Radio Frequency Identification (RFID) system. It describes all you need to know about how to install and use the TAGSYS system and its associated applications. It provides a step-by-step guide for the following procedures: § Installation of the Textile Rental Stack Antenna § Configuring the product for use within your laundry system This guide is designed for all TAGSYS partners and for TAGSYS Expert Network customers implementing a low-cost and high-performance RFID solution. This document does not assume any previous knowledge of Radio Frequency Identification (RFID) technology. Conventions Symbol Meaning CAUTION: A note that advises users that a specific action could result in the loss of data or damage the hardware. WARNING: A note that advises users that a specific action may result in physical harm. A note that provides additional information that helps the user perform a task or obtain the best performance from the product. Abbreviations and Acronyms AFI Application Family Identifier AON All Or None API Application Programming Interface ASK Amplitude Shift Keying CPU Central Processing Unit CRC Cyclic Redundancy Check DLL Dynamic-Link Library DPU Digital Processing Unit DSFID Data Storage Format Identifier DSP Digital Signal Processor EAS Electronic Article Surveillance ETX End of Text HPI Host Port Interface

L-SA2 8-Book Library Stack Antenna User's Guide 4/22 Revision 1.3 MAY 2004 I/O Input/Output IFD Interface Device ILS Integrated Library System LED Light Emitting Diode LSB Least Significant Bit MSB Most Significant Bit OS Operating System PC Personal Computer PCB Printed Circuit Board RAM Random Access Memory RF Radio Frequency RFID Radio Frequency IDentification RFU Reserved for Future Use RPU Radio Processing Unit RTC Real Time Clock SAM Security Access Module STX Start of Text TTF Tag Talks First TTL Transistor-Transistor Logic TTY TeleTYpe UID Unique Identifier Glossary Anti-Collision Tag capability making it readable while other tags are present in the RF field. Antenna An aerial that receives and/or transmits radio frequency signals. Aerials are manufactured in a variety of forms, shapes and sizes. Baud A unit of measure of data transmission speed representing the number of signal changes per second. BNC Connector Cylindrical metal connector with a copper core that is located at the tip of a coaxial cable, and is used to connect cables together. It attaches by pushing and twisting the outer cylinder on to two locking pins. Coupler See Reader. Data Storage Format Identifier Identifies the structure of the data stored in the smart label. Digital Signal Processor This part of the Radio Processing Unit (RPU) performs real-time smart label decoding and manages the Medio L200 configuration. Dynamic-Link Library Executable routines that are stored as separate files with DLL extensions and executed only when needed by the program. Host Port Interface Interface used to access the DSP memory.

Read This First MAY 2004 Revision 1.3 5/22 IEC Connector Three-pin connector used on sockets that carry mains electricity to the computer. All PCs use a male IEC connector and mains lead with a female IEC connector. Interrogation Pulse A signal transmitted by the coupler to activate the smart label’s transponder. Monitoring Port Parallel Port granting access to the HPI. It communicates directly with the Radio Processing Unit Multi-Read See Anti-Collision Nibble Half a byte (4 bits) Packaged Reader A reader in its casing. Phase Shift Difference of phase between the 13.56 MHz field emitted by two antennas. This feature is dedicated to rotating field applications and three-dimensional volume smart label detection. Protocol A set of rules governing a particular function, such as the flow of data/information in a communication system (communication between a smart label and a reader or a reader and a PC or host computer). Radio Frequency Identification System (RFID) An automatic identification and data capture system comprising one or more readers and one or more smart labels in which data transfer is achieved by means of suitable modulated inductive or radiating electromagnetic carriers. Radio Processing Unit This unit controls the main features of the Medio L200, such as the RF channels, the multiplexer and the smart label decoding. Reader Electronic system for the communication between smart labels and host computers. Reader Talks First Chip protocol for exchanges between the reader and the chip, whereby the chip waits for a command from the reader to which it responds. RS-232 Electronic Industries Association (EIA) standard for serial interfaces between computers and peripherals which defines the function, the electrical characteristics and the timing of signals. RS-485 Electronic Industries Association (EIA) standard for multipoint, differential data transmission. It allows multiple nodes to communicate bi-directionally over 1 or 2 twisted pairs. Smart Label Small, flexible tag from the 13.56 MHz TAGSYS product line. A smart label is made of a chip connected to an etched antenna. Tag See Smart Label. Tag Talks First Chip protocol for exchanges between the reader and the chip, whereby the tag sends information continuously, without waiting for a specific command from the reader. Transceiver A combined transmitter and receiver. Transponder A combined receiver/transmitter that automatically transmits a signal when a ‘trigger’ is received by it. The trigger is often a pulse, called an interrogation pulse.

L-SA2 8-Book Library Stack Antenna User's Guide 6/22 Revision 1.3 MAY 2004 If you need assistance Please contact your nearest TAGSYS sales representative or the TAGSYS welcome desk at: Telephone: +33 (0) 4 91 27 57 00 Fax: +33 (0) 4 91 27 57 01 E-Mail: info@tagsys.net Contact for Comments We welcome your feedback to help us provide high quality documentation. For technical comments, please contact our welcome desk: Telephone: +33 (0) 4 91 27 57 00 Fax: +33 (0) 4 91 27 57 01 E-Mail: info@tagsys.net Please remember to quote the Document Reference Number 10738A1, your job title and your company. Quality Issues TAGSYS implements stringent quality controls at all stages of its manufacturing process. However, should you find a defect with this product, please notify your TAGSYS Quality Service representative using the dedicated Product Return Form. Telephone: +33 (0) 4 91 27 57 36 Fax: +33 (0) 4 91 27 57 02

Read This First MAY 2004 Revision 1.3 7/22 Table of Contents Publishing Information 2 Disclaimer and Limitation of Liability 2 Read This First 3 Conventions 3 Abbreviations and Acronyms 3 Glossary 4 If you need assistance 6 Contact for Comments 6 Quality Issues 6 1 For Your Safety 8 1.1 General Use 8 1.2 Care and Maintenance 8 1.3 Important Safety Information 9 1.3.1 Operating Environment 9 1.3.2 Medical Devices 9 2 Certification 10 2.1 Occupational Health and Safety Notices 10 2.2 Regulatory Notices 10 2.2.1 In Europe (CE and RTTE Directives) 10 2.2.2 In USA (FCC Directive) 11 2.2.3 In Canada 11 3 Overview 12 3.1 Delivery Kit 12 4 Installation 13 4.1 Standard Installation 13 4.2 Desktop Configuration 13 4.3 Specific Installation using the Mounting Kit 13 5 Operation 15 6 Maintenance 17 6.1 Servicing the Textile Rental Stack Antenna 17 6.2 Antenna Tuning 17 7 Technical Data 18 7.1 Mechanical Characteristics 18 7.2 Electrical Characteristics 19 8 Warranty Conditions 20 8.1 Warranty 20 8.1.1 Warranty Exclusions 20 8.1.2 General Provisions 21 8.1.3 How to Return Defective Products 21

L-SA2 8-Book Library Stack Antenna User's Guide 8/22 Revision 1.3 MAY 2004 1 For Your Safety 1.1 General Use The Textile Rental Stack Antenna is designed to be rugged and reliable and to provide years of trouble-free service. Please observe the following general tips: § Take care not to scratch the device. Keep the device clean. When working with the device, use only TAGSYS-approved accessories. § This device is not waterproof and should not be exposed to rain or moisture. Under extreme conditions, water may enter the circuitry. In general, treat the device as you would a pocket calculator or other small electronic instrument. § Take care not to drop the device or subject it to any strong impact. Do not carry the device in your back pocket: if you sit on it, you may damage it. § Protect the device from extreme temperatures. For example, do not leave the device on the dashboard of a car or truck on a hot day or on a day when temperatures are below freezing, and keep it away from heaters and other heat sources. § Do not store or use the device in any location that is extremely dusty, damp, or wet. § Use a soft, damp cloth to clean the device. If the surface of the device becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution. 1.2 Care and Maintenance This device is a product of superior design and should be handled with care. The suggestions below will further increase the lifetime of this device. § Keep the device and all parts and accessories out of the reach of small children. § Keep the device dry. Precipitation, humidity and liquids contain minerals that will corrode electronic circuits. § Do not use or store the device in dusty, dirty areas. Its moving parts can be damaged. § Do not store in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. § Do not store in cold areas. When the device warms up (to its normal temperature), moisture can form inside the device, which may damage electronic circuit boards. § Do not attempt to open the device. Non-professional handling of the device may damage it. § Handle the device with care. Shocks may break internal circuit boards. § Do not clean the device with harsh chemicals, cleaning solvents or strong detergents. Gently wipe the device with a soft cloth slightly dampened in a mild soap-and-water solution. § Do not paint the device. Paint may clog the device’s moving parts and prevent proper operation.

For Your Safety MAY 2004 Revision 1.3 9/22 1.3 Important Safety Information 1.3.1 Operating Environment Follow all special regulations that are applicable in any area and always switch off the device whenever its use is prohibited, or when it may cause interference or danger. When connecting the device or any accessory to another device, read its user’s guide for detailed safety instructions. Do not connect incompatible products. As with all RF equipment, users are advised that the equipment should only be used in its normal operating position. 1.3.2 Medical Devices Most modern electronic equipment is shielded from radio-frequency (RF) signals. However, other electronic equipment may not be shielded against the RF signals from your device. Operation of radio transmitting equipment, including cellular mobile phones, may interfere with the functionality of inadequately protected medical devices. Consult a physician or the manufacturer of the medical device to determine if they are adequately shielded from external RF energy or if you have any questions.

L-SA2 8-Book Library Stack Antenna User's Guide 10/22 Revision 1.3 MAY 2004 2 Certification 2.1 Occupational Health and Safety Notices TAGSYS Products have been designed not to exceed the limits given in the European Standard EN 50364 “Limitation of human exposure to electromagnetic fields from devices used in Electronic Article Surveillance (EAS), Radio Frequency Identification (RFID) and similar applications” in conjunction with the European Standard EN 50357 describing how to evaluate the exposure level. It is the responsibility of the TAGSYS Partner to install the Textile Rental Stack Antenna as described in TAGSYS Product Manuals or TAGSYS Documentation and with the appropriate antennas. Modification of any TAGSYS System is prohibited without the written consent of TAGSYS. Unauthorized modifications may void the conformity of the equipment to safety norm and will void the TAGSYS warranty. An RF fields survey has been carried out on all the System components, in accordance with AS/NZS 2771.1: Radio Frequency Radiation, Part 1. According to this standard the maximum allowable RF exposure levels (non-occupational) at 3 kHz to 300 GHz are 200 µW/cm2. 2.2 Regulatory Notices An RFID system typically composed of an RF emission device such as the Textile Rental Stack Antenna is subject to national regulations that may differ by country. One important item to consider is the maximum permissible magnetic field intensity at a distance of 10 meters from the antenna that must not exceed 42 dBµA/m in Europe and 38 dBµA/m in US. The Textile Rental Stack Antenna meets these limits. 2.2.1 In Europe (CE and RTTE Directives) The Textile Rental Stack Antenna complies (CE Declaration of Conformity granted) with the European EMC directive. The Textile Rental Stack Antenna complies with the requirements of the Telecommunication Terminal Equipment Act (FTEG) and the RTTE Directive 1995/5/EC. Any modification of the Textile Rental Stack Antenna is prohibited without the written consent of TAGSYS. Unauthorized modifications may void the conformity of the equipment to CE and RTTE Directives and will void the TAGSYS warranty. If a Textile Rental Stack Antenna is further integrated in a different product, it is the responsibility of the manufacturer of this complementary product to obtain the required approvals for this product. It is the responsibility of the TAGSYS Partner to install the Textile Rental Stack Antenna as described in this User's Guide or in TAGSYS Documentation.

Certification MAY 2004 Revision 1.3 11/22 2.2.2 In USA (FCC Directive) The Textile Rental Stack Antenna has been designed to comply with Part 15 of the FCC Rules. Furthermore typical configurations based on a Medio L100 have been successfully tested with Part 15 of the FCC rules (FCC ID Number: QHKTRSTACKANTENNA). Textile Rental Stack Antenna WARNING TO USERS IN THE UNITED STATES FEDERAL COMMUNICATIONS COMMISSION (FCC) RADIO INTERFERENCE STATEMENT 47 CFR Section 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ? Reorient or relocate the receiving antenna. ? Increase the separation between the equipment and receiver. ? Connect the equipment into an outlet on a circuit different to that to which the receiver is connected. ? Consult the dealer or an experienced radio/TV technician for help. NO UNAUTHORIZED MODIFICATIONS 47 CFR Section 15.21 CAUTION: This equipment may not be modified, altered, or changed in any way without signed written permission from TAGSYS SA. Unauthorized modification may void the equipment authorization from the FCC and will void the TAGSYS warranty. ANTENNA REQUIREMENT 47 CFR Section 15.203 CAUTION: This equipment must be professionally installed. The installer shall be responsible for ensuring that the proper antenna is employed so that the limits in this part are not exceeded. Non-professional installation or installation of the equipment with an improper antenna may void the equipment authorization from the FCC and will void the TAGSYS warranty. Operation is subject to the following two conditions: (1) The system devices may not cause harmful interference, and (2) The laundry system devices must accept any interference received, including interference that may cause undesired operation. 2.2.3 In Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

L-SA2 8-Book Library Stack Antenna User's Guide 12/22 Revision 1.3 MAY 2004 3 Overview This antenna is composed of a PCB located on a support, providing a large area of detection. This antenna is optimized for use with the TAGSYS TR-L100 reader for multiple check in/out operations. This antenna is delivered with a black plastic cover and non-metallic material must be used for packaging. The cover is not removable. Although this antenna has been specifically designed for laundry applications, it can also be used for any application requiring a desktop station. The antenna has been factory calibrated to an impedance of 50 Ω which offers optimal performance when placed on a desk exclusively made of non-metallic material. It may be necessary to retune the antenna once installed if the environment is highly metallic or if the antenna is placed underneath the desk. For more information about tuning antennas, refer to Section 6.2, "Antenna Tuning". Optimal performance is achieved when tags to be read are placed parallel to the antenna surface and centered on the antenna surface. Figure 1: Textile Rental Stack Antenna 3.1 Delivery Kit The items listed in Table 1 are included in the delivery kit. Table 1: Contents of the Delivery Kit Quantity Description 1 Stack Antenna with 1 Coaxial Cable fitted with 6 ferrites 1 Mounting Kit including 2 guides screws and stoppers for free holes 1 CD-ROM including user documentation

Installation MAY 2004 Revision 1.3 13/22 4 Installation 4.1 Standard Installation The recommended installation for the Textile Rental Stack Antenna is the desktop configuration. Its thin shape is ergonomically designed for discreet use at the circulation desk for multiple check in/out operations. The stack antenna is designed for indoor use. 4.2 Desktop Configuration The antenna is specially designed to operate: • On wooden or synthetic desks (or those including small metallic parts), Place the antenna on the desk and connect the BNC connector to Channel 1 of the TR-L100 Reader. Figure 2: Standard Desktop Installation Active face 4.3 Specific Installation using the Mounting Kit The Textile Rental Stack Antenna is provided with a mounting kit for specific installations. This mounting kit with its two guides is useful to quickly put the stack of folded garments on the reading surface. CAUTION: Always ensure that the reader unit is switched off before connecting or disconnecting the antenna. Also, the antennas MUST be connected to the reader unit before it is switched on. Do not shorten or extend the supplied cable as it may affect performance. Do not place the antenna cable close to other cables, especially power cables. Metallic or conductive parts must not be present in front of the antenna active face. For best performance, always request an installation compliance agreement from TAGSYS Custom Services regarding your specific installation. The TAGSYS Antenna Tuning Kit Device may be required to verify the tuning of antennas for a specific installation.

L-SA2 8-Book Library Stack Antenna User's Guide 14/22 Revision 1.3 MAY 2004 Figure 3: Using the Mounting Kit (Overview) Edge guide part Edge guide

Operation MAY 2004 Revision 1.3 15/22 5 Operation Stack antennas can be set-up in several different ways. The antenna configuration and the choice of its components depend on laundry characteristics. The Stack antenna operates best when connected to the Medio™ TR-L100 Smart Label Reader for laundry applications. The following tables indicate the various performances using this configuration. Best Practices When reading several garments in a stack, the following conditions are recommended to ensure optimal performances. • Well arranged garments in 1 stack (maximum stack height of 20 cm or 7,9 in.) and make sure that garments are horizontal as shown in Garment Arrangement for Stack Antennas • Any items with a thickness less than 5 mm or 1/4 in. should not be stacked, but spread out over the antennas. Figure 4: Garment Arrangement for Stack Antennas Table 2: Stack Antenna Performances Capacity Configuration Success Rate Average Transaction Time 1 stack of 15 items (15cm) TR-L100 Reader with Stack Antenna 100% 1.0 sec. The Success Rate is obtained through repetitive testing according to the following conditions: • Minimum garment thickness of 10 mm. • Maximum stack height of 150 mm. Performance is based on parameters above and may vary from operating conditions.

L-SA2 8-Book Library Stack Antenna User's Guide 16/22 Revision 1.3 MAY 2004 Table 3: Minimum Antenna Performance (using a single Ario 70 tag) Parameter Stack Antenna Reading 20 cm (7,9 in.) Performance is given for a single tag operation from any point above the RF loop. Figure 7 : Stack Antenna Area

Maintenance MAY 2004 Revision 1.3 17/22 6 Maintenance 6.1 Servicing the Textile Rental Stack Antenna CAUTION: The Textile Rental Stack Antenna contains no operator serviceable parts and must only be serviced by qualified personnel. No regular servicing is required, except for keeping the unit clean. It is recommended that the antenna unit be inspected at least once per year by an approved TAGSYS technical representative. 6.2 Antenna Tuning The TAGSYS Textile Rental Stack Antenna is factory-calibrated. For more information about antenna tuning, please contact your TAGSYS representative.

L-SA2 8-Book Library Stack Antenna User's Guide 18/22 Revision 1.3 MAY 2004 7 Technical Data 7.1 Mechanical Characteristics Description Value Housing Black Polystyrene Dimensions (with Cover) 440 x 650 x 18 mm. (17? x 25½ x ? in.) Weight 1,5 kg. (3,5 lbs.) Color Black Protection Class IP 21 Operating Temperature 0 °C to 55 °C (32 °F to 131 °F) Storage Temperature -25 °C to +60 °C (-130 °F to 140 °F) Figure 5: Stack Antenna Mechanical Diagram (Cover) (in millimeters)

Technical Data MAY 2004 Revision 1.3 19/22 7.2 Electrical Characteristics Description Value Maximum Input Power 2 W Operating Frequency 13.56 MHz Impedance 50 ± 5 Ω and 0 ± 5 ° Antenna Connection 50-Ω BNC Connector Antenna Connection cable 50-Ω RG 58 cable (Length: 3 m.) Typical Performances (*) Reading: 7 in. (178 mm.) Writing: 5½ in. (140 mm.) (*) Tests results in laboratory with TR-L100 Laundry reader and a single Ario 70 SM smart label in standard desktop configuration.

L-SA2 8-Book Library Stack Antenna User's Guide 20/22 Revision 1.3 MAY 2004 8 Warranty Conditions 8.1 Warranty TAGSYS warrants that its Textile Rental Stack Antenna (Product) shall comply with the functional specifications set forth herein for a period of one year from the date of delivery to the Buyer. This warranty is valid for the original Buyer of the Product and is not assignable or transferable to any other party. TAGSYS cannot be responsible in any way for, and disclaims any liability in connection with the operation or performance of: § any product in which the Product is incorporated; § any equipment not supplied by TAGSYS which is attached to or used in connection with the Product; or, § the Product with any equipment. This warranty only applies to the Product and excludes all other equipment. Optimal operation and performance of the Product are obtained by using TAGSYS’ readers, by applying TAGSYS installation guidelines and by having your installation reviewed by a TAGSYS’ technical consultant. The TAGSYS warranty does not cover the installation, maintenance or service of the Product and is strictly limited to the replacement of Products considered as defective by TAGSYS and returned according to the return procedure defined below; in such case, TAGSYS will, at TAGSYS’ option, either replace every defective Product by one new Product or refund the purchase price paid by Buyer to TAGSYS for the defective Product. 8.1.1 Warranty Exclusions The following conditions are not covered under the warranty: § Defects or damages resulting from storage of the Product under conditions that do not comply with TAGSYS specifications or normal usage. § Defects or damages resulting from use of the Product in abnormal conditions (abnormal conditions being defined as any conditions exceeding the ones stated in the product specifications). § Defects or damages from misuse, accident or neglect. § Defects from improper testing, operation, maintenance or installation. § Defects from alteration, modification except modifications or adjustments specifically described in this Product reference guide, adjustment or repair, or any attempt to do any of the foregoing, by anyone other than TAGSYS. § Any action on the product that prevents TAGSYS to perform an inspection and test of the Product in case of a warranty claim. § Tampering with or abuse of the Product. § Any use or incorporation by the Buyer or a third party of TAGSYS’ Product into life saving or life support devices or systems, or any related products; TAGSYS expressly excludes any liability for such use.

Warranty Conditions MAY 2004 Revision 1.3 21/22 8.1.2 General Provisions This warranty sets forth the full extent of TAGSYS responsibility regarding the Product. In any event, TAGSYS warranty is strictly limited to (at TAGSYS’ sole option) the replacement or refund of the Products purchase price to TAGSYS, of Products considered as defective by TAGSYS. The remedy provided above is in lieu and to the exclusion of all other remedies, obligations or liabilities on the part of TAGSYS for damages, whether in contract, tort or otherwise, and including but not limited to, damages for any defects in the Products or for any injury, damage, or loss resulting from such defects or from any work done in connection therewith or for consequential loss, whether based upon lost goodwill, lost resale profits, impairment of other goods or arising from claims by third parties or otherwise. TAGSYS disclaims any explicit warranty not provided herein and any implied warranty, guaranty or representation as to performance, quality and absence of hidden defects, and any remedy for breach of contract, which but for this provision, might arise by implication, operation of law, custom of trade or course of dealing, including implied warranties of merchantability and fitness for a particular purpose. 8.1.3 How to Return Defective Products The Buyer shall notify TAGSYS of the defects within 15 working days after the defects are discovered. Defective Products must be returned to TAGSYS after assignment by a TAGSYS Quality Department representative of an RMA (Return Material Authorization) number. No Products shall be returned without their proof of purchase and without the acceptance number relating to the return procedure. All Products shall be returned with a report from the Buyer stating the complete details of the alleged defect. Call +33 4 91 27 57 36 for return authorization and shipping address. If returned Products prove to be non-defective, a charge will be applied to cover TAGSYS’ analysis cost and shipping costs. If the warranty does not apply for returned Products (due to age, or application of a warranty exclusion clause), a quote for replacement will be issued, and no replacement will be granted until a valid purchase order is received. If no purchase order is received within 30 days after the date of TAGSYS quote, TAGSYS will return the products and charge the analysis cost and shipping costs. All replaced Products shall become the property of TAGSYS. The Product Return Form is included on the following page. This form should accompany any product you need to return to TAGSYS for analysis in the event of a problem.

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