Tagsys TRSTACKANTENNA Tag Reader User Manual Textile Rental Stack antenna V13

Tagsys S.A. Tag Reader Textile Rental Stack antenna V13

User manual

Textile Rental Stack Antenna
User's Guide
Revision 1.3
TAGSYS
MAY 2004
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Publishing Information
Disclaimer and Limitation of Liability
All information herein is either public information or is the property of and owned solely by TAGSYS who shall have and
keep the sole right to file patent applications or any other kind of intellectual property protection in connection with such
information.
Nothing herein shall be construed as implying or granting to you any rights, by license, grant or otherwise, under any
intellectual and/or industrial property rights of or concerning any of TAGSYS’ information.
This document can be used for informational, non-commercial, internal and personal use only provided that:
§ the copyright notice below, the confidentiality and proprietary legend and this full warning notice appear in all copies.
§ this document shall not be posted on any network computer or broadcast in any media and no modification of any
part of this document shall be made.
Use for any other purpose is expressly prohibited and may result in severe civil and criminal liabilities.
The information contained in this document is provided “AS IS” without any warranty of any kind. Unless otherwise
expressly agreed in writing, TAGSYS makes no warranty as to the value or accuracy of information contained herein.
The document could include technical inaccuracies or typographical errors. Changes are periodically added to the
information herein. Furthermore, TAGSYS reserves the right to make any change or improvement in the specifications
data, information, and the like described herein, at any time.
Therefore TAGSYS assumes no liability and is not responsible for customer applications or product or software that
include TAGSYS products.
TAGSYS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE INFORMATION
CONTAINED HEREIN, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL TAGSYS BE LIABLE, WHETHER
IN CONTRACT, TORT OR OTHERWISE, FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY
DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES RESULTING FROM LOSS OF USE,
DATA, PROFITS, REVENUES, OR CUSTOMERS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF INFORMATION CONTAINED IN THIS DOCUMENT.
TAGSYS does not and shall not warrant that this product/system/equipment will be resistant to all possible attacks, and
shall not incur, and disclaims, any liability in this respect. Even if each product is compliant with current security
standards in force on the date of their design, security mechanisms' resistance necessarily evolves according to the
state-of-the-art in security and notably under the emergence of new attacks. Under no circumstances shall TAGSYS be
held liable for any third party actions, and in particular in case of any successful attack against systems or equipment
incorporating TAGSYS products.
TAGSYS disclaims any liability with respect to security for direct, indirect, incidental or consequential damages that result
from any use of its products. It is further stressed that independent testing and verification by the person using the
product is particularly encouraged, especially in any application in which defective, incorrect, or insecure functioning
could result in damage to persons or property, denial of service, or loss of privacy.
© 2000-2004 TAGSYS. All rights reserved.
TRADEMARKS. TAGSYS is a registered trademark of TAGSYS S.A, all rights reserved. ARIO, FOLIO and other
TAGSYS products referenced in these pages are either trademarks or registered trademarks of TAGSYS S.A. Other
products and company names mentioned in these pages may be the trademarks of their respective owners.
Microsoft, Visual C++, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft
Corporation in the U.S.A. and/or other countries.
Printed in France.
TAGSYS – 180 Chemin de St Lambert, 13821 LA PENNE SUR HUVEAUNE, France.
Tel: +33 (0)4.91.27.57.00 / Fax: +33 (0)4.91.27.57.01
Document Reference: 10738A1
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Read This First
Welcome to the TAGSYS RFID System. This User's Guide is designed to help you get up and
running quickly using this high-quality Radio Frequency Identification (RFID) system. It describes
all you need to know about how to install and use the TAGSYS system and its associated
applications.
It provides a step-by-step guide for the following procedures:
§ Installation of the Textile Rental Stack Antenna
§ Configuring the product for use within your laundry system
This guide is designed for all TAGSYS partners and for TAGSYS Expert Network customers
implementing a low-cost and high-performance RFID solution.
This document does not assume any previous knowledge of Radio Frequency Identification (RFID)
technology.
Conventions
Symbol Meaning
CAUTION: A note that advises users that a specific action could result in the loss of data or
damage the hardware.
WARNING: A note that advises users that a specific action may result in physical harm.
A note that provides additional information that helps the user perform a task or obtain the
best performance from the product.
Abbreviations and Acronyms
AFI Application Family Identifier
AON All Or None
API Application Programming Interface
ASK Amplitude Shift Keying
CPU Central Processing Unit
CRC Cyclic Redundancy Check
DLL Dynamic-Link Library
DPU Digital Processing Unit
DSFID Data Storage Format Identifier
DSP Digital Signal Processor
EAS Electronic Article Surveillance
ETX End of Text
HPI Host Port Interface
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I/O Input/Output
IFD Interface Device
ILS Integrated Library System
LED Light Emitting Diode
LSB Least Significant Bit
MSB Most Significant Bit
OS Operating System
PC Personal Computer
PCB Printed Circuit Board
RAM Random Access Memory
RF Radio Frequency
RFID Radio Frequency IDentification
RFU Reserved for Future Use
RPU Radio Processing Unit
RTC Real Time Clock
SAM Security Access Module
STX Start of Text
TTF Tag Talks First
TTL Transistor-Transistor Logic
TTY TeleTYpe
UID Unique Identifier
Glossary
Anti-Collision Tag capability making it readable while other tags are present in the RF field.
Antenna An aerial that receives and/or transmits radio frequency signals. Aerials are
manufactured in a variety of forms, shapes and sizes.
Baud A unit of measure of data transmission speed representing the number of signal changes per
second.
BNC Connector Cylindrical metal connector with a copper core that is located at the tip of a
coaxial cable, and is used to connect cables together. It attaches by pushing and twisting the outer
cylinder on to two locking pins.
Coupler See Reader.
Data Storage Format Identifier Identifies the structure of the data stored in the smart label.
Digital Signal Processor This part of the Radio Processing Unit (RPU) performs real-time smart
label decoding and manages the Medio L200 configuration.
Dynamic-Link Library Executable routines that are stored as separate files with DLL extensions
and executed only when needed by the program.
Host Port Interface Interface used to access the DSP memory.
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IEC Connector Three-pin connector used on sockets that carry mains electricity to the computer.
All PCs use a male IEC connector and mains lead with a female IEC connector.
Interrogation Pulse A signal transmitted by the coupler to activate the smart label’s transponder.
Monitoring Port Parallel Port granting access to the HPI. It communicates directly with the Radio
Processing Unit
Multi-Read See Anti-Collision
Nibble Half a byte (4 bits)
Packaged Reader A reader in its casing.
Phase Shift Difference of phase between the 13.56 MHz field emitted by two antennas. This
feature is dedicated to rotating field applications and three-dimensional volume smart label
detection.
Protocol A set of rules governing a particular function, such as the flow of data/information in a
communication system (communication between a smart label and a reader or a reader and a PC
or host computer).
Radio Frequency Identification System (RFID) An automatic identification and data capture
system comprising one or more readers and one or more smart labels in which data transfer is
achieved by means of suitable modulated inductive or radiating electromagnetic carriers.
Radio Processing Unit This unit controls the main features of the Medio L200, such as the RF
channels, the multiplexer and the smart label decoding.
Reader Electronic system for the communication between smart labels and host computers.
Reader Talks First Chip protocol for exchanges between the reader and the chip, whereby the
chip waits for a command from the reader to which it responds.
RS-232 Electronic Industries Association (EIA) standard for serial interfaces between computers
and peripherals which defines the function, the electrical characteristics and the timing of signals.
RS-485 Electronic Industries Association (EIA) standard for multipoint, differential data
transmission. It allows multiple nodes to communicate bi-directionally over 1 or 2 twisted pairs.
Smart Label Small, flexible tag from the 13.56 MHz TAGSYS product line. A smart label is made
of a chip connected to an etched antenna.
Tag See Smart Label.
Tag Talks First Chip protocol for exchanges between the reader and the chip, whereby the tag
sends information continuously, without waiting for a specific command from the reader.
Transceiver A combined transmitter and receiver.
Transponder A combined receiver/transmitter that automatically transmits a signal when a ‘trigger’
is received by it. The trigger is often a pulse, called an interrogation pulse.
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If you need assistance
Please contact your nearest TAGSYS sales representative or the TAGSYS welcome desk at:
Telephone: +33 (0) 4 91 27 57 00
Fax: +33 (0) 4 91 27 57 01
E-Mail: info@tagsys.net
Contact for Comments
We welcome your feedback to help us provide high quality documentation.
For technical comments, please contact our welcome desk:
Telephone: +33 (0) 4 91 27 57 00
Fax: +33 (0) 4 91 27 57 01
E-Mail: info@tagsys.net
Please remember to quote the Document Reference Number 10738A1, your job title and your
company.
Quality Issues
TAGSYS implements stringent quality controls at all stages of its manufacturing process. However,
should you find a defect with this product, please notify your TAGSYS Quality Service
representative using the dedicated Product Return Form.
Telephone: +33 (0) 4 91 27 57 36
Fax: +33 (0) 4 91 27 57 02
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Table of Contents
Publishing Information 2
Disclaimer and Limitation of Liability 2
Read This First 3
Conventions 3
Abbreviations and Acronyms 3
Glossary 4
If you need assistance 6
Contact for Comments 6
Quality Issues 6
1 For Your Safety 8
1.1 General Use 8
1.2 Care and Maintenance 8
1.3 Important Safety Information 9
1.3.1 Operating Environment 9
1.3.2 Medical Devices 9
2 Certification 10
2.1 Occupational Health and Safety Notices 10
2.2 Regulatory Notices 10
2.2.1 In Europe (CE and RTTE Directives) 10
2.2.2 In USA (FCC Directive) 11
2.2.3 In Canada 11
3 Overview 12
3.1 Delivery Kit 12
4 Installation 13
4.1 Standard Installation 13
4.2 Desktop Configuration 13
4.3 Specific Installation using the Mounting Kit 13
5 Operation 15
6 Maintenance 17
6.1 Servicing the Textile Rental Stack Antenna 17
6.2 Antenna Tuning 17
7 Technical Data 18
7.1 Mechanical Characteristics 18
7.2 Electrical Characteristics 19
8 Warranty Conditions 20
8.1 Warranty 20
8.1.1 Warranty Exclusions 20
8.1.2 General Provisions 21
8.1.3 How to Return Defective Products 21
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1 For Your Safety
1.1 General Use
The Textile Rental Stack Antenna is designed to be rugged and reliable and to provide years of
trouble-free service. Please observe the following general tips:
§ Take care not to scratch the device. Keep the device clean. When working with the device,
use only TAGSYS-approved accessories.
§ This device is not waterproof and should not be exposed to rain or moisture. Under extreme
conditions, water may enter the circuitry. In general, treat the device as you would a pocket
calculator or other small electronic instrument.
§ Take care not to drop the device or subject it to any strong impact. Do not carry the device
in your back pocket: if you sit on it, you may damage it.
§ Protect the device from extreme temperatures. For example, do not leave the device on the
dashboard of a car or truck on a hot day or on a day when temperatures are below
freezing, and keep it away from heaters and other heat sources.
§ Do not store or use the device in any location that is extremely dusty, damp, or wet.
§ Use a soft, damp cloth to clean the device. If the surface of the device becomes soiled,
clean it with a soft cloth moistened with a diluted window-cleaning solution.
1.2 Care and Maintenance
This device is a product of superior design and should be handled with care. The suggestions
below will further increase the lifetime of this device.
§ Keep the device and all parts and accessories out of the reach of small children.
§ Keep the device dry. Precipitation, humidity and liquids contain minerals that will corrode
electronic circuits.
§ Do not use or store the device in dusty, dirty areas. Its moving parts can be damaged.
§ Do not store in hot areas. High temperatures can shorten the life of electronic devices,
damage batteries and warp or melt certain plastics.
§ Do not store in cold areas. When the device warms up (to its normal temperature), moisture
can form inside the device, which may damage electronic circuit boards.
§ Do not attempt to open the device. Non-professional handling of the device may damage it.
§ Handle the device with care. Shocks may break internal circuit boards.
§ Do not clean the device with harsh chemicals, cleaning solvents or strong detergents.
Gently wipe the device with a soft cloth slightly dampened in a mild soap-and-water
solution.
§ Do not paint the device. Paint may clog the device’s moving parts and prevent proper
operation.
For Your Safety
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1.3 Important Safety Information
1.3.1 Operating Environment
Follow all special regulations that are applicable in any area and always switch off the device
whenever its use is prohibited, or when it may cause interference or danger.
When connecting the device or any accessory to another device, read its user’s guide for detailed
safety instructions. Do not connect incompatible products.
As with all RF equipment, users are advised that the equipment should only be used in its normal
operating position.
1.3.2 Medical Devices
Most modern electronic equipment is shielded from radio-frequency (RF) signals. However, other
electronic equipment may not be shielded against the RF signals from your device.
Operation of radio transmitting equipment, including cellular mobile phones, may interfere with the
functionality of inadequately protected medical devices. Consult a physician or the manufacturer of
the medical device to determine if they are adequately shielded from external RF energy or if you
have any questions.
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2 Certification
2.1 Occupational Health and Safety Notices
TAGSYS Products have been designed not to exceed the limits given in the European Standard
EN 50364 “Limitation of human exposure to electromagnetic fields from devices used in Electronic
Article Surveillance (EAS), Radio Frequency Identification (RFID) and similar applications” in
conjunction with the European Standard EN 50357 describing how to evaluate the exposure level.
It is the responsibility of the TAGSYS Partner to install the Textile Rental Stack Antenna as
described in TAGSYS Product Manuals or TAGSYS Documentation and with the appropriate
antennas.
Modification of any TAGSYS System is prohibited without the written consent of TAGSYS.
Unauthorized modifications may void the conformity of the equipment to safety norm and will void
the TAGSYS warranty.
An RF fields survey has been carried out on all the System components, in accordance with
AS/NZS 2771.1: Radio Frequency Radiation, Part 1. According to this standard the maximum
allowable RF exposure levels (non-occupational) at 3 kHz to 300 GHz are 200 µW/cm2.
2.2 Regulatory Notices
An RFID system typically composed of an RF emission device such as the Textile Rental Stack
Antenna is subject to national regulations that may differ by country.
One important item to consider is the maximum permissible magnetic field intensity at a distance of
10 meters from the antenna that must not exceed 42 dBµA/m in Europe and 38 dBµA/m in US.
The Textile Rental Stack Antenna meets these limits.
2.2.1 In Europe (CE and RTTE Directives)
The Textile Rental Stack Antenna complies (CE Declaration of Conformity granted) with the
European EMC directive.
The Textile Rental Stack Antenna complies with the requirements of the Telecommunication
Terminal Equipment Act (FTEG) and the RTTE Directive 1995/5/EC.
Any modification of the Textile Rental Stack Antenna is prohibited without the written consent of
TAGSYS. Unauthorized modifications may void the conformity of the equipment to CE and RTTE
Directives and will void the TAGSYS warranty.
If a Textile Rental Stack Antenna is further integrated in a different product, it is the
responsibility of the manufacturer of this complementary product to obtain the required
approvals for this product.
It is the responsibility of the TAGSYS Partner to install the Textile Rental Stack Antenna as
described in this User's Guide or in TAGSYS Documentation.
Certification
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2.2.2 In USA (FCC Directive)
The Textile Rental Stack Antenna has been designed to comply with Part 15 of the FCC Rules.
Furthermore typical configurations based on a Medio L100 have been successfully tested with Part
15 of the FCC rules (FCC ID Number: QHKTRSTACKANTENNA).
Textile Rental Stack Antenna
WARNING TO USERS IN THE UNITED STATES
FEDERAL COMMUNICATIONS COMMISSION (FCC) RADIO
INTERFERENCE STATEMENT 47 CFR Section 15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and if not installed and used in accordance with the instructions
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
? Reorient or relocate the receiving antenna.
? Increase the separation between the equipment and receiver.
? Connect the equipment into an outlet on a circuit different to that to which the receiver is
connected.
? Consult the dealer or an experienced radio/TV technician for help.
NO UNAUTHORIZED MODIFICATIONS
47 CFR Section 15.21
CAUTION: This equipment may not be modified, altered, or changed in any way without signed
written permission from TAGSYS SA. Unauthorized modification may void the equipment
authorization from the FCC and will void the TAGSYS warranty.
ANTENNA REQUIREMENT
47 CFR Section 15.203
CAUTION: This equipment must be professionally installed. The installer shall be responsible for
ensuring that the proper antenna is employed so that the limits in this part are not exceeded. Non-
professional installation or installation of the equipment with an improper antenna may void the
equipment authorization from the FCC and will void the TAGSYS warranty.
Operation is subject to the following two conditions: (1) The system devices may not cause harmful
interference, and (2) The laundry system devices must accept any interference received, including
interference that may cause undesired operation.
2.2.3 In Canada
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
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3 Overview
This antenna is composed of a PCB located on a support, providing a large area of detection. This
antenna is optimized for use with the TAGSYS TR-L100 reader for multiple check in/out
operations.
This antenna is delivered with a black plastic cover and non-metallic material must be used for
packaging. The cover is not removable.
Although this antenna has been specifically designed for laundry applications, it can also be used
for any application requiring a desktop station.
The antenna has been factory calibrated to an impedance of 50 Ω which offers optimal
performance when placed on a desk exclusively made of non-metallic material.
It may be necessary to retune the antenna once installed if the environment is highly metallic or if
the antenna is placed underneath the desk. For more information about tuning antennas, refer to
Section 6.2, "Antenna Tuning".
Optimal performance is achieved when tags to be read are placed parallel to the antenna surface
and centered on the antenna surface.
Figure 1: Textile Rental Stack Antenna
3.1 Delivery Kit
The items listed in Table 1 are included in the delivery kit.
Table 1: Contents of the Delivery Kit
Quantity Description
1 Stack Antenna with 1 Coaxial Cable fitted with 6 ferrites
1 Mounting Kit including 2 guides screws and stoppers for free holes
1 CD-ROM including user documentation
Installation
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4 Installation
4.1 Standard Installation
The recommended installation for the Textile Rental Stack Antenna is the desktop configuration. Its
thin shape is ergonomically designed for discreet use at the circulation desk for multiple check
in/out operations.
The stack antenna is designed for indoor use.
4.2 Desktop Configuration
The antenna is specially designed to operate:
• On wooden or synthetic desks (or those including small metallic parts),
Place the antenna on the desk and connect the BNC connector to Channel 1 of the TR-L100
Reader.
Figure 2: Standard Desktop Installation
Active face
4.3 Specific Installation using the Mounting Kit
The Textile Rental Stack Antenna is provided with a mounting kit for specific installations. This
mounting kit with its two guides is useful to quickly put the stack of folded garments on the reading
surface.
CAUTION: Always ensure that the reader unit is switched off before connecting or
disconnecting the antenna. Also, the antennas MUST be connected to the reader unit before it
is switched on.
Do not shorten or extend the supplied cable as it may affect performance.
Do not place the antenna cable close to other cables, especially power cables.
Metallic or conductive parts must not be present in front of the antenna active face.
For best performance, always request an installation compliance agreement from TAGSYS
Custom Services regarding your specific installation.
The TAGSYS Antenna Tuning Kit Device may be required to verify the tuning of antennas for
a specific installation.
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Figure 3: Using the Mounting Kit (Overview)
Edge guide
part
Edge guide
Operation
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5 Operation
Stack antennas can be set-up in several different ways. The antenna configuration and the choice
of its components depend on laundry characteristics.
The Stack antenna operates best when connected to the Medio™ TR-L100 Smart Label Reader
for laundry applications. The following tables indicate the various performances using this
configuration.
Best Practices
When reading several garments in a stack, the following conditions are recommended to ensure
optimal performances.
• Well arranged garments in 1 stack (maximum stack height of 20 cm or 7,9 in.) and make
sure that garments are horizontal as shown in Garment Arrangement for Stack Antennas
• Any items with a thickness less than 5 mm or 1/4 in. should not be stacked, but spread out
over the antennas.
Figure 4: Garment Arrangement for Stack Antennas
Table 2: Stack Antenna Performances
Capacity Configuration Success Rate Average
Transaction Time
1 stack of 15 items (15cm) TR-L100 Reader with Stack Antenna
100% 1.0 sec.
The Success Rate is obtained through repetitive testing according to the following conditions:
• Minimum garment thickness of 10 mm.
• Maximum stack height of 150 mm.
Performance is based on parameters above and may vary from operating conditions.
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Table 3: Minimum Antenna Performance (using a single Ario 70 tag)
Parameter Stack Antenna
Reading 20 cm (7,9 in.)
Performance is given for a single tag operation from any point above the RF loop.
Figure 7 : Stack Antenna Area
Maintenance
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6 Maintenance
6.1 Servicing the Textile Rental Stack Antenna
CAUTION: The Textile Rental Stack Antenna contains no operator serviceable parts and must
only be serviced by qualified personnel.
No regular servicing is required, except for keeping the unit clean.
It is recommended that the antenna unit be inspected at least once per year by an approved
TAGSYS technical representative.
6.2 Antenna Tuning
The TAGSYS Textile Rental Stack Antenna is factory-calibrated.
For more information about antenna tuning, please contact your TAGSYS representative.
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7 Technical Data
7.1 Mechanical Characteristics
Description Value
Housing Black Polystyrene
Dimensions (with Cover) 440 x 650 x 18 mm. (17? x 25½ x ? in.)
Weight 1,5 kg. (3,5 lbs.)
Color Black
Protection Class IP 21
Operating Temperature 0 °C to 55 °C (32 °F to 131 °F)
Storage Temperature -25 °C to +60 °C (-130 °F to 140 °F)
Figure 5: Stack Antenna Mechanical Diagram (Cover) (in millimeters)
Technical Data
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7.2 Electrical Characteristics
Description Value
Maximum Input Power 2 W
Operating Frequency 13.56 MHz
Impedance 50 ± 5 Ω and 0 ± 5 °
Antenna Connection 50-Ω BNC Connector
Antenna Connection cable 50-Ω RG 58 cable (Length: 3 m.)
Typical Performances (*) Reading: 7 in. (178 mm.)
Writing: 5½ in. (140 mm.)
(*) Tests results in laboratory with TR-L100 Laundry reader and a single Ario 70 SM smart label in
standard desktop configuration.
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8 Warranty Conditions
8.1 Warranty
TAGSYS warrants that its Textile Rental Stack Antenna (Product) shall comply with the functional
specifications set forth herein for a period of one year from the date of delivery to the Buyer.
This warranty is valid for the original Buyer of the Product and is not assignable or transferable to
any other party.
TAGSYS cannot be responsible in any way for, and disclaims any liability in connection with the
operation or performance of:
§ any product in which the Product is incorporated;
§ any equipment not supplied by TAGSYS which is attached to or used in connection with the
Product; or,
§ the Product with any equipment.
This warranty only applies to the Product and excludes all other equipment.
Optimal operation and performance of the Product are obtained by using TAGSYS’ readers, by
applying TAGSYS installation guidelines and by having your installation reviewed by a TAGSYS’
technical consultant.
The TAGSYS warranty does not cover the installation, maintenance or service of the Product and
is strictly limited to the replacement of Products considered as defective by TAGSYS and returned
according to the return procedure defined below; in such case, TAGSYS will, at TAGSYS’ option,
either replace every defective Product by one new Product or refund the purchase price paid by
Buyer to TAGSYS for the defective Product.
8.1.1 Warranty Exclusions
The following conditions are not covered under the warranty:
§ Defects or damages resulting from storage of the Product under conditions that do not
comply with TAGSYS specifications or normal usage.
§ Defects or damages resulting from use of the Product in abnormal conditions (abnormal
conditions being defined as any conditions exceeding the ones stated in the product
specifications).
§ Defects or damages from misuse, accident or neglect.
§ Defects from improper testing, operation, maintenance or installation.
§ Defects from alteration, modification except modifications or adjustments specifically
described in this Product reference guide, adjustment or repair, or any attempt to do any of
the foregoing, by anyone other than TAGSYS.
§ Any action on the product that prevents TAGSYS to perform an inspection and test of the
Product in case of a warranty claim.
§ Tampering with or abuse of the Product.
§ Any use or incorporation by the Buyer or a third party of TAGSYS’ Product into life saving
or life support devices or systems, or any related products; TAGSYS expressly excludes
any liability for such use.
Warranty Conditions
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8.1.2 General Provisions
This warranty sets forth the full extent of TAGSYS responsibility regarding the Product.
In any event, TAGSYS warranty is strictly limited to (at TAGSYS’ sole option) the replacement or
refund of the Products purchase price to TAGSYS, of Products considered as defective by
TAGSYS.
The remedy provided above is in lieu and to the exclusion of all other remedies, obligations or
liabilities on the part of TAGSYS for damages, whether in contract, tort or otherwise, and including
but not limited to, damages for any defects in the Products or for any injury, damage, or loss
resulting from such defects or from any work done in connection therewith or for consequential
loss, whether based upon lost goodwill, lost resale profits, impairment of other goods or arising
from claims by third parties or otherwise.
TAGSYS disclaims any explicit warranty not provided herein and any implied warranty, guaranty or
representation as to performance, quality and absence of hidden defects, and any remedy for
breach of contract, which but for this provision, might arise by implication, operation of law, custom
of trade or course of dealing, including implied warranties of merchantability and fitness for a
particular purpose.
8.1.3 How to Return Defective Products
The Buyer shall notify TAGSYS of the defects within 15 working days after the defects are
discovered.
Defective Products must be returned to TAGSYS after assignment by a TAGSYS Quality
Department representative of an RMA (Return Material Authorization) number. No Products shall
be returned without their proof of purchase and without the acceptance number relating to the
return procedure.
All Products shall be returned with a report from the Buyer stating the complete details of the
alleged defect.
Call +33 4 91 27 57 36 for return authorization and shipping address.
If returned Products prove to be non-defective, a charge will be applied to cover TAGSYS’ analysis
cost and shipping costs.
If the warranty does not apply for returned Products (due to age, or application of a warranty
exclusion clause), a quote for replacement will be issued, and no replacement will be granted until
a valid purchase order is received. If no purchase order is received within 30 days after the date of
TAGSYS quote, TAGSYS will return the products and charge the analysis cost and shipping costs.
All replaced Products shall become the property of TAGSYS.
The Product Return Form is included on the following page. This form should accompany any
product you need to return to TAGSYS for analysis in the event of a problem.
L-SA2 8-Book Library Stack Antenna User's Guide
22
/
22
Revision
1.3
MAY 2004
Product Return Form
Customer Profile:
Company: ...............................................................
Address: .................................................................
...............................................................................
...............................................................................
City & State:............................................................
Zip Code:................................................................
Country:..................................................................
Contact Name:.......................................................
Contact e-mail: ......................................................
Contact Phone:......................................................
Contact Fax:...........................................................
Order identification:
Product Name:........................................................
Order Number (OEF):..............................................
Invoice Number:.....................................................
Return Quantity: ....................................................
Parcel Pick up:
Length: ................................................................... Height: ...............................................................
Width: .................................................................... Weight: ...............................................................
Address to collect the parcel:
...................................................................................................................................................................
...................................................................................................................................................................
...................................................................................................................................................................
...................................................................................................................................................................
Contact: ................................................................. Phone: .............................................................. .
Reason for return:
...................................................................................................................................................................
...................................................................................................................................................................
...................................................................................................................................................................
...................................................................................................................................................................
...................................................................................................................................................................
To inform TAGSYS of this return, please email it to:
valerie.guenegan@tagsys.net and to catherine.thouvenin@tagsys.net
or fax it to your Quality Service representative at +33 (0) 4 91 27 57 02
Address to ship the product:
TAGSYS
180, chemin de Saint Lambert
13821 La Penne sur Huveaune FRANCE
Return Procedure
The product returned will go through stringent quality controls.
A final analysis report will be sent to you as soon as possible.
Please contact your Quality Service representative for further details at
+33 (0) 4 91 27 57 36

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