Tecom Co EG30WV Intelligent Gatway User Manual AH4021

Tecom Co Ltd Intelligent Gatway AH4021

Contents

Users manual 3

Administrative Guide Configuration Figure 6-38-2. Voice – System – IG Expansion Table 6.6.3 Voice Mail EUT provides a built-in Auto Attendant and Voice Mail System. It is separated into 4 parts: z General z Extension z Holiday z Advanced The configurable items for each part would be described in the following. 6.6.3.1 General This page allows you to configure the general settings of the auto attendant and voice mail. (Figure 6-38) Working Time: Weekday working time. Saturday Working Time: 00000000 means Saturday Holiday. Sunday Working Time: 00000000 means Sunday Holiday. Lunch Break Time: The time for lunch break. Admin Password: The password of administrator Max Retry Time: Maximum errors for extension’s length input. Action When Max Error Reached: You can set the system “Forward to operator” or “Disconnect” when too many error for key input. Prompt Language: Automated Attendant language type. It provides one or two languages to be chosen. Days for Keeping Voice Mail: Keep days for leaving messages. SMTP Server: SMTP Mail Server SMTP Server Port: SMTP Mail Server port. The default is 25. Sender Email Address: Email Address of Sender. Sender User Name: User Name of Sender’s Email. Sender Password: Password of Sender’s Email. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 72 of 107
Administrative Guide Configuration Figure 6-39. Voice – Voice Mail – General 6.6.3.2 Extension While pressing “Configure”, it shows Extension Voice Mail Configuration screen (Figure 6-39-1). Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 73 of 107
Administrative Guide Configuration Figure 6-40-1. Voice – Voice Mail – Extension The following items will be configured in the Configuration setting (Figure 6-39-2): Always Forward to Voice Mail Box: The extension leaves message directly only. It can’t be used for transferred call DND: the extension reject dialing in; 1: reject, 0:allow Voice Mail: Enable/Disable Password: Password of voice mail box of the extension E-mail Address: Phone user’s E-mail Address. Prompt Language: Provides one or two language to be chosen, Chinese and English. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 74 of 107
GW 6000 Administrative Guide Configuration Figure 6-40-2. Voice – Voice Mail – Extension – Extension Configuration 6.6.3.3 Holiday This page allows you to configure the holiday or special off-duty days. You can click the buttons under the table to choose pages (Figure 6-40). Figure 6-41. Voice – Voice Mail – Holiday 6.6.3.4 Advanced This page allows you to browse, upload or download voice files and settings via FTP. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 75 of 107
Administrative Guide Configuration 6.7 Management The system administrator can do the following functions to manage the configurations, events, and software update of the EUT. z Settings z Log z Time Setting - Internet Time - Day Light Save z Access Control - Services - IP Addresses - Password z Update z Save&Reboot 6.7.1 Settings System Administrator can do the EUT settings backup, restore, and update here. The settings can be saved from EUT to PC. The saved setting file can also be loaded from PC to EUT. These functions can help the system administrator to manage large amount of EUTs efficiently. Restore Default would set the EUTwith the factory default configuration.(Figure 6-41) Settings -- Backup Click “Save Settings”, you may save your router configurations to a file on your PC. Tools -- Restore Default Settings Click “Restore Default Settings” to restore the factory default settings. This would be helpful when the settings mass up. Tools -- Update Settings Click “Browse” to locate the setting file saved on the Local PC. Then, “Update Settings” would apply the settings to the EUT according to the configuration file. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 76 of 107
Administrative Guide Configuration Figure 6-42. Management – Settings 6.7.2 Log This allows System Administrator to view the System Log and configure the System Log options (Figure 6-42-1). Click "View System Log" to view the System Log. Click "Configure System Log" to configure the System Log options (Figure 6-42-2). When you configure the System Log options, you can see 8 levels of Log Level and Display Level, Emergency, Alert, Critical, Error, Warning, Notice, Informational, and Debugging. The Log Level implies that what log level is applied to GW6000 to do the log. The Display Level would just show the users the log message that they want to know. As a result, Display Level was just a subset of the retrieved from the total log message which was logged according to the setting of the Log Level. If “Mode” is set to “Remote” or “Both”, the log messages would be sent to the specified UDP port of the specified log server. Click “Save Settings” button you can save the new configuration. Click “Cancel Changes” button you can cancel the changes. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 77 of 107
Administrative Guide Configuration Figure 6-43-1. Management – Log Figure 6-43-2. Management – Log – Configure 6.7.3 Internet Time This page allows you to configure system’s time and the Daylight Saving Time. 6.7.3.1 Time Setting Automatically synchronize with Internet time servers: This page allows you to configure the NTP time server so the EUT can synchronize its system time with NTP time server automatically (Figure 6-43-1). Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 78 of 107
GW 6000 Administrative Guide Configuration Figure 6-44-1. Management – Internet Time – Time Setting – NTP setting Manual Setting: Setting EUT’s system time manually. If you do not want to synchronize EUT’s system time with Internet time server, you can configure EUT’s system time manually. If you want to set the time manually, Firstly you should make sure the “Automatically synchronize with Internet time servers” checkbox do not be checked (Figure 6-43-2), and then click the “Manual Setting” button, the Manual Setting page will be shown as figure 6-43-3. Now you can configure the system time as you like. Figure 6-44-2. Management – Internet Time – Time Setting Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 79 of 107
Administrative Guide Configuration Figure 6-44-3. Management – Internet Time – Time Setting – Manual Setting 6.7.3.2 Day Light Save Figure 6-45-1. Management – Internet Time – Day Light Save Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 80 of 107
Administrative Guide Configuration Figure 6-45-2. Management – Internet Time – Day Light Save – Manual DST Rule This page allows you to configure the Daylight Saving Time (DST) which supports auto adjustment for daylight saving time. Click “Save Settings” button you can save the new configuration. Click “Cancel Changes” button you can cancel the changes.(Figure 6-44-1, Figure 6-44-2) Default International DST Rule: Default DST Rule obey international standard rule. Manual DST Rule: Define your own DST Rule. Start Time of DST: the date and time to start daylight saving If “Weekday” is 0, it means the date to start daylight saving is at exactly the given date. If “Weekday” is not 0, the DST start on the “Weekday” on or after the given date. End Time of DST: the date and time to end daylight saving If “Weekday” is 0, it means the date to end daylight saving is at exactly the given date. If “Weekday” is not 0, the DST ends on the “Weekday” on or before the given date. Save Time during DST Period: the amount of hour/min/sec to add to the current time during daylight saving period Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 81 of 107
Administrative Guide Configuration 6.7.4 Access Control This page allows you to configure Service Control List, IP Address Access Control mode and password for user ‘admin’.(Figure 6-45) 6.7.4.1 Services Figure 6-46. Management – Access Control – Services Mark the Enable of the WAN and LAN for each service. HTTP, ICMP, TELNET are supported in EUT. 6.7.4.2 IP Addresses Figure 6-47-1. Management – Access Control – IP Addresses IP address Access Control mode: If enabled, EUT will permit access to local management services from IP addresses contained in the Access Control list. If the Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 82 of 107
Administrative Guide Configuration Access Control mode is disabled, the system will not validate IP addresses form incoming packets. (Figure 6-46-1, Figure 6-46-2) Figure 6-47-2. Management – Access Control – IP Addresses – Add 6.7.4.3 Password In this page you can define the passwords for administrator. The user Administrator has unrestricted access to change and view configuration of your EUT Router. Use the password field to enter up to 16 characters. Note: Password cannot contain a space.(Figure 6-47) Figure 6-48. Management – Access Control – Passwords Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 83 of 107
Administrative Guide Configuration 6.7.5 Update Software The new released software could be updated from the Local PC side or remotely. Click the “Browse” to locate the new software image file in the PC. Then, click “Update Software” to process the software update. You can also click “Cancel Changes” button to cancel the location. NOTE: The update process takes about 2 minutes to complete, and your EUTRouter will reboot. (Figure 6-48) Figure 6-49. Management – Update Software 6.7.6 Save & Reboot Figure 6-50. Management – Save&Reboot Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 84 of 107
Administrative Guide Configuration Click “Save/Reboot” to reboot the EUT. The EUT would automatically save the configuration before reboot, so that modified settings would take effect after reboot. 6.8 Diagnostics This page provide the following information to users: z the network connection information on the net z the status of EUT's PSTN Line z the status of EUT’s IP Trunk Line z the status of EUT’s VAA Line z the status of EUT’s FXS z the status of EUT’s Extension phones Click Reset button will allow you release the selected trunk line or rescue the blocked one. (Figure 6-50) 1) Network Connection PASS: normally connected FAIL: connecting fail DOWN: no connection 2) PSTN Line / IP Trunk Line / VAA / FXS FAILED: connecting fail or registering failure IDLE: the line is idle N/A: the line is not available Busy: the line is in use 3) Registered Extension Phone LAN: registered through LAN port WAN: registered through LAN port Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 85 of 107
Administrative Guide Configuration Figure 6-51. Diagnostics – Network Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 86 of 107
Administrative Guide Appendix 1 Appendix 1: Product Summary TCP/IP Protocols  IP Protocol (RFC 791)  ARP (RFC 826) / RARP (RFC 903)  ICMP (RFC792)  TCP (RFC 793)  UDP (RFC 768)  SNTP  DNS  HTTP  Telnet  TFTP  RTP  Static Routing  NAT with ALGs IP Address Assignment  Static  Dynamic  Subnet Mask  PPPoE Client (RFC 2516)  Primary and Secondary DNS  DHCP Server (RFC 2131-2132)  DHCP Client (RFC 2132) Routing  RIP v1/v2  Static routing  DHCP Server/Relay/Client  DNS Relay  NAT/NAPT  IGMP Proxy Virtual Server  Virtual Server  Port Trigger QoS  IP ToS function (RFC 1349)  Priority queues for upstream traffic based on ToS field. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 87 of 107
Administrative Guide Appendix 1  IP Precedence VoIP Protocols  SIP (RFC 3261)  SDP(RFC2327) t  Real Time Protocol (RTP ; RFC 1889)  MD5 (RFC3261 HTTP) digest authentication  G.168 Echo Cancellation  Voice Codec: G.711, G.729a and G.723.1  Support FAX/modem tone detection and auto-fallback to G.711 IP Trunk Support up to 8 IP Trunk, which can register to ITSP carrier.  SIP message, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, INFO, REFER, SUSCRIBE/NOTIFY and REPLACE messages.  SIP Outbound Proxy, SIP Proxy and Registrar  Auto-Registration when power-on or period  Session Timer support  Support IP address, domain name, user name, display name for SIP URL Digital Audio  Codec: G.711 a-law/µ-law 64Kbps, G.729A/B (8Kbps), G.723.1(6.3K/5.3Kbps) ,  SIP Call Offer /Answer: Codec auto capacity exchange  Echo Cancellation: G.168 for each voice line  Silence Detection/Suppression  Comfort Noise Generation  Adaptive jitter buffer  Different frame size support (10,20,30,40, 50, and 60ms)  Packet loss concealment  Out-band (RFC2833) and In-band DTMF Security  Password protected system management  User authentication for PPP (PAP/CHAP/MSCHAP)  Firewall  Packet Filtering  Access Control List  Wireless Security: Support WEP (64, 128-bit) encryption 802.1x and WPA/WAP2 authentication MAC Address-based access control Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 88 of 107
Administrative Guide Appendix 1 WDS support Configuration Management  LAN/WAN management via Telnet interface or Web-based browser interface  Firmware upgrade available by TFTP/ HTTP  Status display and event report from Web-based management  Settings Save and Restore  Reset to factory default Radio - WLAN  Stansard : IEEE 802.1g and 802.11b  Media Access Control : CSMA/CA with ACK  Modulation : OFDM/CCK  Frequency Range (Range depends on different country)  Output Power : 15dBm (typical)  Sensitivity : -67 (54Mbps) / -83 (11Mbps) dBm (typical)  Data Rate : 54, 48, 36, 24, 18, 12, 11, 6, 5.5, 2, 1Mbps, auto-fallback Remote Diagnostic  Syslog  Device Diagnostic, Enable remote test following: Test the connection to your local network, The connection to your Internet service provider, The status of PSTN Line, The status of IP Trunk Line, The status of VAA Line, The status of FXS The registered status of SIP Phones Physical Interfaces  One 10/100BaseT Internet port (RJ-45) for WAN interface  Four 10/100BaseT Internet port (RJ-45) for LAN interface  One Telephone interface (RJ-11)  Three PSTN Line interface  One PSTN Backup line LED Status LED Name Color Status Description On Power on. POWER Blue Off Power off. On Wireless LAN initialization success. WIRELESS Blue Off Wireless LAN is not present. Off PSTN Line is idle. LINE (1-3) Blue On PSTN Line is busy. Off Phone is idle. TEL Blue On Phone is busy. ETHERNET(1-4) Blue On LAN connected. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 89 of 107
Administrative Guide Appendix 1 Off LAN network connection not present. Flashing LAN activity present (traffic in either direction). INTERNET Blue On WAN connected. Power Requirement  Input : Voltage Range 90~230 VAC  Output : Linear 15V DC / 1A, 2.5mm barrel jack Operating Environment  Temperature : 0~400 C  Humidity : 10 to 90%, non-condensing Physical Specification  Dimension : 192(W) x 280(L) x 32(D) (mm)Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 90 of 107
Administrative Guide Appendix 2 Appendix 2: Auto Attendant and Voicemail System Appendix 2.1 System Voice Prompts Appendix 2.1.1 Preset Voice Prompts Provide two languages service for the all voice files. The all files are saved in vox folder in PCM u-law format. The only difference of the file name in the both languages is the first digit of the file name. It’s “1” for the first language, “2” for the second language. File# Contents Application 10001 Hello, please dial the extension number directly or press zero for the operator It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in work time. 10002 Hello, it is out of the office hours, please dial the extension number directly or press zero for the operator It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call out of work time. 10003 Hello, it is lunch time, please dial the extension number directly or press zero for the operator It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in lunch time. 10004 Hello, today is holiday, please dial the extension number directly or press zero for the operator It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in holidays. 10051 Please dial the phone number, at the end, press punch(pound) key It requests to dial a phone number. 10097 This mailbox's capacity is used. There is no room for more messages. It talks to the Caller it has no room to store the leaving messages. 10102 The number is incorrect, your call will be transferred to the operator AA gets non-existed extension number input many times. AA will transfer the call to Operator.10103 The number is incorrect It’s played while the user makes an incorrect input 10104 Please check your number and dial again It’s played before AA hangs up the call. 10106 The number is incorrect, please dial again AA gets non-existed extension number input and allows the caller to redial. 10107 The number is incorrect, Please check your number and dial again, bye bye! AA gets non-existed extension number input many times. AA will drop the call. 10201 Your call is in transferring, please wait It’s played before AA transfers the call to the transferred party. 10205 The extension line is busy, to wait for a retry, press “*” key The transferred destination is busy. AA provides some choices for the user. 10206 The number you dialed is not available, to wait for a retry, press “*” key The transferred destination doesn’t answer the call in 30 seconds. AA provides some choices for the user. 10207 To leave a message, press “#” key Same as 10205 or 10206, another choice. 10210 To dial another number, press zero for the operator Same as 10205 or 10206, another choice 10212 The number you dialed does not answer, to wait for a retry, please press “*” key AA gets a Direct Call Forward call. 10221 Sorry, the number you dialed is not available, please dial another number, or press zero for the operator It’s played while transferring a call to an extension set “Reject” of dial in. 10301 Leave your message after the beep, when finish, press pound It reminds the user how to leave messages. 10302 Your message has been recorded Finish leaving message. 10303 To confirm recording, press one To listening to your recording, press 2 To record your message again, press 3 To canceling your recording, press 4 When finishing, press the # (pound) key It’s played after finishing leaving message. 10304 Your message has been saved The leaving message is recorded. 10305 End of messages It’s played the all leaving messages. 10306 Thanks for your using, good bye It’s played while finishing Voicemail System service. 10501 Please input mailbox number It’s played first while the user gets into Voice Mail Box through the FXO/IP trunks. 10502 Sorry, no such a mailbox number, please try again It’s played if the user dials an invalid mailbox ID..Copy Right 2005 Tecom, Co. LTD. All rights reserved Page 91 of 107
Administrative Guide Appendix 2 10503 The mailbox hasn’t enabled, please dial another number It’s played if the user dials a valid, but disabled mailbox ID. 10504 Please input your password. It requests the user to enter the password of the mailbox. 10505 The password is incorrect, please try again The user dials an incorrect password. It allows the user to try again. 10506 The password is incorrect, please check it and try later The user dials incorrect password over 3 times. It disallows the user to try again. 10507 To listen to the message, press one To change the password, press two To record your personal greeting, press three To set up leaving message directly, press four. It’s played after entering Voice Mail Box. 10510 You have no messages No leaving message in the mailbox. 10511 You have It will report how many leaving messages in the mailbox. 10512 ?Voice message It reports how many leaving messages in the mailbox. 10514 To listen to your message, press one To delete all your message, press two When finish, press the pound key The user will decide how to process the leaving messages. 10516 To listen to this message again, press one To delete this message, press 2 To listen to next message, press 3 To transfer this message to another mailbox, press four When finish, press the pound key It’s played after listening a message. It’s to ask what the user would like to do next. 10517 All messages are played, there are no more messages, thanks. It’s played if it has played the all messages. 10521 You message has been transferred successfully Transfer the leaving message to another mailbox well. 10522 Transferring failed Fail to transfer the leaving message to another mailbox 10523 Deleting, please wait Voicemail system is deleting the all leaving messages. 10524 All messages are deleted All leaving message are deleted. 10526 Please input new four digits number password It reminds the user how to input the new mailbox password. 10527 The new password you entered is It plays what the new input password is. 10528 To confirm the new input, press one To reenter, press two To cancel and return to the previous menu, press the pound key It’s to ask whether the new input password is correct. 10529 Your password has been changed It’s to report the password is changed successfully. 10530 Your password was not changed It fails to change the password. 10531 To listen to your greeting, press one To record new greeting, press two To delete the current greeting, press 3 When finish, press the pound key It’s for recording a user’s temporally greeting. 10532 You have not greeting recorded It’s played if having no greeting message. 10533 Please record greeting after the beep. When finish, press the pound key It reminds the user how to record the greeting message. 10534 Your recording is finished It’s played after finishing recording. 10537 Your greeting has been deleted It reports the greeting message is deleted successfully. 10538 Deletion failed It fails to delete the greeting message. 10547 The setting is completed Finish setup. 10549 Deletion completed It reports the leaving message is deleted successfully. 10550 Deletion failed It fails to delete the leaving message. 10561 To set up your extension number as mailbox directly? If yes, press one, if no, press 2. When finished, press the pound key It’s for setting “Leaving Messages Directly”. 10580 Sorry, the mailbox is in use The mailbox is in use. 10601 Please begin to record after the beep, when finish, press the pound key It reminds the administrator how to record the voice files. 19001 Please input the administrator password It requests administrator to enter the mailbox password 19011 To record the first language greeting, press one To record the second language greeting, press 2 It’s for recording system greeting message. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 92 of 107
Administrative Guide Appendix 2 When finish, press the pound key 19012 To record the greeting for regular office hours, press one To record the greeting for out of office hours, press two To record the greeting for lunch time break, press three To record the greeting for holidays, press four When finish, press the pound key It’s to choose what kind of greeting message will be recorded. 19013 To listen to current greeting press one To record the greeting, press two When finished, press the pound key It’s for recording voice files. 19015 There are no recordings It’s played if having no the requested voice file. 19073 The extension number that you entered is not installed on this system It plays if entering a wrong extension number. 19200 Please input five digits number voice code. To cancel the input, please press pound key It’s for entering voice file name. 19201 The voice code that you entered is It’s to play what voice file name is entered 91000 For Language 1, press 1. For Language 2, press 2. If setting “Two Languages”, it’s played before Welcome message. 91100 Beep It’s played before recording any message 10870 0 zero 10871 10881 10872 2 two 10873 3 three 10874 4 four 10875 5 five 10876 6 six 10877 7 seven 10878 8 eight 10879 9 nine 10880 10 ten 10881 11 eleven 10882 12 twelve 10883 13 thirteen 10884 14 fourteen 10885 15 fifteen 10886 16 sixteen 10887 17 seventeen 10888 18 eighteen 10889 19 nineteen 10890 20 twenty 10891 30 thirty 10892 40 forty 10893 50 fifty 10894 60 sixty 10895 70 seventy 10896 80 eighty 10897 90 ninety Appendix 2.1.2 Voice Prompts Recording You can change Voice Prompts by two ways: Appendix 2.1.2.1 Through IP Phone Client a. Use IP phone which is an extension of EUT, dial Voicemail Directory Number (“100” at default). b. Type in password of the extension. (“0000” at default). c. Press "*" key right here, to enter the Administrator mode. d. Type in Voicemail Administrator password (“000000” at default). e. Listen to the prompt, press "1" to record the first language greeting (File 10001 – 10004). Press "2" to record the second language greeting (File 20001 – 20004). f. Or press "3" directly, then type 5 digits file number to directly record prompt/greeting into the respective file name. Appendix 2.1.2.2 Through FTP Server directly a. All prompt/greeting files are saved in vox folder in PCM u-law format. You can record your prompt in wav format first and then convert to PCM u-law. There are many free Audio convert software on the internet. b. Login GW6000 embedded FTP serve: ftp://IG IP address. (Or in IG-Web, select “Voice” – “Voice Mail” – “Advanced”, then press “Browser Voice mail file” button.) c. Save the new prompt to vox folder with the same file number to replace the old prompt. (Suggest you to save all old prompts before updating the new files.) Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 93 of 107
Administrative Guide Appendix 2 Appendix 2.2 Flowchart Appendix 2.2.1 Automated Attendant Operators code? YesNoPress “0＂ExtensionEnd10306Thanks for your using,good bye.,NoYesYesNo110001Hello, please dial theextension number directly orpress zero for operator,Find outoperatornumber10201In transferring,please waitSetting “Hangup＂?YesYes10102 ,The number is incorrect,your call will be transferto the operatorrTransfer tooperatorNoFind outoperatornumber1A Number length?Error Count < 揗ax ErrorNo,Yes10106The number isincorrect, pleasedial again.,1AMake anOutside call? 11YesNoPress “#＂Listeningmessage? 3YesNoPress “*＂Transfer toOperatorExtensionexists?19073+10210No such an extension ,Press 0 for operatornumber. Dial other number,YesNoNoDial Count < 31Ahang upEndhang upEndhang upEnd2 Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 94 of 107
Administrative Guide Appendix 2 Appendix 2.2.1.1 Transfer Call to Outside 10504Please input yourpasswordIspasswordcorrect?10051Please dial thephone number, at theend, press punch key10501please inputmailboxnumber10106The number is incorrect,please dial again.NoYesYesNoHang upEndYesNo10506Incorrectpassword, pleasecheck it and trylater11Error Times=3Yes NoError Times=310505Incorrectpassword,please try againTransfer toDestinationEndHang upEndHang up Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 95 of 107
Administrative Guide Appendix 2 Appendix 2.2.2 Subscriber Voicemail Flowchart 2NoBusySetting Rejectof Dial InNoYes2AAnswerorDial Count =3Setting LeavingMessage DirectlyTransfer toExtension .Transfer toDestination ext.YesNoNo Answerhang upEnd20orother Ext10205+10207+10210The extension line is busy, press *for waiting; Leave message, press# ; Dial other numbers, press zerofor operator.2BNoYesOriginal Ext?Setting Busy CallForwardNo2B YesNoYesOriginal Ext?Setting NoAnswer CallForwardNo2B Yes10206+10207+10210There is no answer, press * fordialing again; Leave message, press# ; Dial other numbers, press zerofor operator.12A 1ATransfer tooriginal ext.2Setting DirectCall Forward Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 96 of 107
Administrative Guide Appendix 2 Appendix 2.2.2.1 Leaving messages 2AHas the personalgreeting beenrecorded?YesNo10301Leave message afterbeeping, press punch forendingPlaying personalgreetingSave messages withdate and extension10302Leaving message is finished10303Confirm recording, press 1Listening record, press 2Re-recording, press 3Canceling recording, press 4Ending, press #Playing therecording1210304Your message is recorded(Turn on MWI)34Delete voice file oftemporary areaEnd10306Thanks for your using,See you againhang up*Message will be recorded if caller dropsthe call immediately after leaving message Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 97 of 107
Administrative Guide Appendix 2 Appendix 2.2.3 Mailbox Administer Flowchart 10504Please input yourpasswordIspasswordcorrect?10507Listening message, press one;Changing password, press two;Recording personal greeting,press three;Setting up leaving messagedirectly, press fourUser抯 input10501please inputmailboxnumber10503The mailbox hasn抰enabled, please dialother numberor 10502Sorry, no such amailbox numberNoYesYesNo13B31Lis tening messageHang upEndYesNo10506Incorrectpassword, pleasecheck it and trylaterHang up3Error Times=3Yes NoError Times=310505Incorrectpassword,please try again232Changing mailbox password333Recording personal greeting434Setting leaving message directly*4#EndEndRecording greeting Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 98 of 107
Administrative Guide Appendix 2 Appendix 2.2.3.1 Listening message 31Leavingmessages?10510No voice message10511+10512You have ( ?voice message )10514Listening voice message , press 1Deleting all message , press 2Press # for endingTurn off MWIUser抯 inputPlaying voice message10305Playing is finishedUser抯 input10516Listening again , press 1Delete this message, press 2Listening next message , press 3Transfer this message to othermailbox, press 4Press # for ending1310528Right, press 1. Inputagain, press 2. Press# for ending.10523Deleting, please wait10524All messages aredeletedTurn off MWIDeletingsucceedsMore message ?10517All messages areplayed, thanks.Point to nextmessage2Turn off MWI310501Please input mailbox #Transfer thismessage4#YesNo1#NoYes12#10549 Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 99 of 107
Administrative Guide Appendix 2 Appendix 2.2.3.2 Changing Mailbox Password 32310526Please input new mailbox password, four digital numbers10527+10528Your inputted password is XXXXRight, press 1Input again, press 2Press # for ending10529Succeed changing password12# Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 100 of 107
Administrative Guide Appendix 2 2.2.3.3 Recording Personal Greeting 33310531Listening greeting,press1Recording greeting,press2Deleting greeting,press3Press # for endingUser抯 input12 #If no personalgreetingrecorded?10532You have notrecorded greeting10549Deleting succeeds3Yes NoPlaying Greeting10533Recording greetingafter beepingPress # for endingRecording10534Finish Recording Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 101 of 107
Administrative Guide Appendix 2 Appendix 2.2.3.4 Setting leaving message directly Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 102 of 107
Administrative Guide Appendix 2 Appendix 2.2.4 System Administrator’s Voicemail Flowchart 4Yes19001Input administratorpasswordIs ppasswordCorrect?Error Count <“Max Input Error”YesInvalid passwordplease try again10505Invalid passwordplease check it andtry later10506Hang upEndNo19011Recording the first languagegreeting, press 1.Option 3 is for internaluse only. Hence, it willnot be playback to userto avoid any change torecordingRecording the second languagegreeting, press 2.User抯 input4ANo#1,241 4ARecording greeting for various languagesEnding, press #342Recording process voice files Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 103 of 107
Administrative Guide Appendix 2 Appendix 2.2.4.1 Recording Various Greeting 19012Recording on duty greeting, press 1.,Recording out of duty greeting, press 2.Recording lunching time greeting, press 3.,Recording holiday greeting, press 4,others41Ending, press punchUser抯 input4A19013Playing, press 1,recording press2,ending, press #Is therevoice file?No recording10305Yes No10601record after beeping,ending press punch12Playing is finished1,2,3,419015##Playback voice fileInput incorrect Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 104 of 107
Administrative Guide Appendix 2 Appendix 2.2.4.2 Recording Process Voice Files 4219200Please input voicecode, five digitalnumber, canceling,press #Is ‘#’?419013Is therevoice file?No recordingPlaying voicefileYes No1210305Playing isfinished1YesNoThe voice code you input is xxxxx.Right, press 1. Input again, press2. Press # for ending19201+105282Playing, press one,recording press two,ending, press #19015 Record after beeping,ending press punch10601#Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 105 of 107
Administrative Guide Appendix 3 Appendix 3: Feature Access Codes Assignment The Feature Access Codes are applied in Tecom IP2007/8 Phones and FXS phone only. It’s to activate/cancel some GW6000 user-specified functions. These Feature Access Codes are used when the phone is at idle state. Direct Call Forward via AA Forward all of the calls without regard to the extension status. To Activate *21 + Ext No *21 + * + (PSWD) + * + Outside Telephone Number To Cancel **21 Busy Call Forward via AA Forward the calls if the extension is busy. To Activate *22 + Ext No *22 + * + (PSWD) + * + Outside Telephone Number To Cancel **22 No Answer Call Forward via AA Forward the calls if the extension doesn't answer the call within No Answer Time. To Activate *23 + Ext No + * + Time *23 + * + (PSWD) + * + Outside Telephone Number + * + Time To Cancel **23 Direct Call Forward to Voice Mail Box via AA Forward all of the calls to its own Voice Mail box. To Activate *24 To Cancel **24 Do Not Disturb via AA Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing at their phone. To Activate *4 To Cancel **4 Copy Right 2005 Tecom, Co. LTD. All rights reserved Page 106 of 107
Administrative Guide Appendix 3 COS Following It changes the individual COS of the extension temporarily. *55+(phone number)+(password) Reset To Default Selected GW6000 extension features can be returned to default setting. To Activate *69 To Cancel **69 Feature Key Programming To program the Feature Key to a PSTN, IP Trunk or Trunk Group number. *70 + (Feature Key number, 1 – 4) + (PSTN, IP Trunk or Trunk Group number) Phone Lock/Unlock You can use the Lock feature to prevent unauthorized trunk calls from being made from extension. To Activate Phone Lock *97 + (password) To Cancel Phone Lock **97 + (password) Call Waiting If disabled, it returns busy response while getting second call at non-idle state To Activate *98 To Cancel **98 Page Allow/Deny (for IP2007/8 only) Block one-way paging (group and all page) over the IP phone speaker To Activate Page Deny *99 To Cancel Page Deny **99 Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 107 of 107

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