Tecom Co EG30WV Intelligent Gatway User Manual AH4021

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Administrative Guide
Configuration
Figure 6-38-2. Voice – System – IG Expansion Table
6.6.3 Voice Mail
EUT provides a built-in Auto Attendant and Voice Mail System. It is separated into 4
parts:
z General
z Extension
z Holiday
z Advanced
The configurable items for each part would be described in the following.
6.6.3.1 General
This page allows you to configure the general settings of the auto attendant and voice
mail. (Figure 6-38)
Working Time: Weekday working time.
Saturday Working Time: 00000000 means Saturday Holiday.
Sunday Working Time: 00000000 means Sunday Holiday.
Lunch Break Time: The time for lunch break.
Admin Password: The password of administrator
Max Retry Time: Maximum errors for extension’s length input.
Action When Max Error Reached: You can set the system “Forward to operator” or
“Disconnect” when too many error for key input.
Prompt Language: Automated Attendant language type. It provides one or two
languages to be chosen.
Days for Keeping Voice Mail: Keep days for leaving messages.
SMTP Server: SMTP Mail Server
SMTP Server Port: SMTP Mail Server port. The default is 25.
Sender Email Address: Email Address of Sender.
Sender User Name: User Name of Sender’s Email.
Sender Password: Password of Sender’s Email.
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Administrative Guide
Configuration
Figure 6-39. Voice – Voice Mail – General
6.6.3.2 Extension
While pressing “Configure”, it shows Extension Voice Mail Configuration screen (Figure
6-39-1).
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Administrative Guide
Configuration
Figure 6-40-1. Voice – Voice Mail – Extension
The following items will be configured in the Configuration setting (Figure 6-39-2):
Always Forward to Voice Mail Box: The extension leaves message directly only. It
can’t be used for transferred call
DND: the extension reject dialing in; 1: reject, 0:allow
Voice Mail: Enable/Disable
Password: Password of voice mail box of the extension
E-mail Address: Phone user’s E-mail Address.
Prompt Language: Provides one or two language to be chosen, Chinese and
English.
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GW 6000 Administrative Guide
Configuration
Figure 6-40-2. Voice – Voice Mail – Extension – Extension Configuration
6.6.3.3 Holiday
This page allows you to configure the holiday or special off-duty days. You can click
the buttons under the table to choose pages (Figure 6-40).
Figure 6-41. Voice – Voice Mail – Holiday
6.6.3.4 Advanced
This page allows you to browse, upload or download voice files and settings via FTP.
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Administrative Guide
Configuration
6.7 Management
The system administrator can do the following functions to manage the configurations,
events, and software update of the EUT.
z Settings
z Log
z Time Setting
- Internet Time
- Day Light Save
z Access Control
- Services
- IP Addresses
- Password
z Update
z Save&Reboot
6.7.1 Settings
System Administrator can do the EUT settings backup, restore, and update here.
The settings can be saved from EUT to PC. The saved setting file can also be
loaded from PC to EUT. These functions can help the system administrator to
manage large amount of EUTs efficiently. Restore Default would set the EUT
with the factory default configuration.(Figure 6-41)
Settings -- Backup
Click “Save Settings”, you may save your router configurations to a file on your PC.
Tools -- Restore Default Settings
Click “Restore Default Settings” to restore the factory default settings. This would be
helpful when the settings mass up.
Tools -- Update Settings
Click “Browse” to locate the setting file saved on the Local PC. Then, “Update
Settings” would apply the settings to the EUT according to the configuration file.
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Administrative Guide
Configuration
Figure 6-42. Management – Settings
6.7.2 Log
This allows System Administrator to view the System Log and configure the System
Log options (Figure 6-42-1). Click "View System Log" to view the System Log. Click
"Configure System Log" to configure the System Log options (Figure 6-42-2).
When you configure the System Log options, you can see 8 levels of Log Level and
Display Level, Emergency, Alert, Critical, Error, Warning, Notice, Informational, and
Debugging. The Log Level implies that what log level is applied to GW6000 to do the
log. The Display Level would just show the users the log message that they want to
know. As a result, Display Level was just a subset of the retrieved from the total log
message which was logged according to the setting of the Log Level. If “Mode” is set to
“Remote” or “Both”, the log messages would be sent to the specified UDP port of the
specified log server. Click “Save Settings” button you can save the new configuration.
Click “Cancel Changes” button you can cancel the changes.
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Administrative Guide
Configuration
Figure 6-43-1. Management – Log
Figure 6-43-2. Management – Log – Configure
6.7.3 Internet Time
This page allows you to configure system’s time and the Daylight Saving Time.
6.7.3.1 Time Setting
Automatically synchronize with Internet time servers:
This page allows you to configure the NTP time server so the EUT can
synchronize its system time with NTP time server automatically (Figure 6-43-1).
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GW 6000 Administrative Guide
Configuration
Figure 6-44-1. Management – Internet Time – Time Setting – NTP setting
Manual Setting: Setting EUT’s system time manually.
If you do not want to synchronize EUT’s system time with Internet time server, you
can configure EUT’s system time manually. If you want to set the time manually,
Firstly you should make sure the “Automatically synchronize with Internet time servers”
checkbox do not be checked (Figure 6-43-2), and then click the “Manual Setting” button,
the Manual Setting page will be shown as figure 6-43-3. Now you can configure the
system time as you like.
Figure 6-44-2. Management – Internet Time – Time Setting
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Administrative Guide
Configuration
Figure 6-44-3. Management – Internet Time – Time Setting – Manual Setting
6.7.3.2 Day Light Save
Figure 6-45-1. Management – Internet Time – Day Light Save
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Administrative Guide
Configuration
Figure 6-45-2. Management – Internet Time – Day Light Save – Manual DST Rule
This page allows you to configure the Daylight Saving Time (DST) which supports
auto adjustment for daylight saving time. Click “Save Settings” button you can save
the new configuration. Click “Cancel Changes” button you can cancel the
changes.(Figure 6-44-1, Figure 6-44-2)
Default International DST Rule: Default DST Rule obey international standard rule.
Manual DST Rule: Define your own DST Rule.
Start Time of DST: the date and time to start daylight saving
If “Weekday” is 0, it means the date to start daylight saving is at exactly the given
date. If “Weekday” is not 0, the DST start on the “Weekday” on or after the given
date.
End Time of DST: the date and time to end daylight saving
If “Weekday” is 0, it means the date to end daylight saving is at exactly the given
date. If “Weekday” is not 0, the DST ends on the “Weekday” on or before the given
date.
Save Time during DST Period: the amount of hour/min/sec to add to the current
time during daylight saving period
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Administrative Guide
Configuration
6.7.4 Access Control
This page allows you to configure Service Control List, IP Address Access Control
mode and password for user ‘admin’.(Figure 6-45)
6.7.4.1 Services
Figure 6-46. Management – Access Control – Services
Mark the Enable of the WAN and LAN for each service. HTTP, ICMP, TELNET are
supported in EUT.
6.7.4.2 IP Addresses
Figure 6-47-1. Management – Access Control – IP Addresses
IP address Access Control mode: If enabled, EUT will permit access to local
management services from IP addresses contained in the Access Control list. If the
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Administrative Guide
Configuration
Access Control mode is disabled, the system will not validate IP addresses form
incoming packets. (Figure 6-46-1, Figure 6-46-2)
Figure 6-47-2. Management – Access Control – IP Addresses – Add
6.7.4.3 Password
In this page you can define the passwords for administrator. The user Administrator
has unrestricted access to change and view configuration of your EUT Router.
Use the password field to enter up to 16 characters. Note: Password cannot contain a
space.(Figure 6-47)
Figure 6-48. Management – Access Control – Passwords
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Administrative Guide
Configuration
6.7.5 Update Software
The new released software could be updated from the Local PC side or remotely.
Click the “Browse” to locate the new software image file in the PC. Then, click “Update
Software” to process the software update. You can also click “Cancel Changes” button
to cancel the location.
NOTE: The update process takes about 2 minutes to complete, and your EUT
Router will reboot. (Figure 6-48)
Figure 6-49. Management – Update Software
6.7.6 Save & Reboot
Figure 6-50. Management – Save&Reboot
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Administrative Guide
Configuration
Click “Save/Reboot” to reboot the EUT. The EUT would automatically save
the configuration before reboot, so that modified settings would take effect after reboot.
6.8 Diagnostics
This page provide the following information to users:
z the network connection information on the net
z the status of EUT's PSTN Line
z the status of EUT’s IP Trunk Line
z the status of EUT’s VAA Line
z the status of EUT’s FXS
z the status of EUT’s Extension phones
Click Reset button will allow you release the selected trunk line or rescue the blocked
one. (Figure 6-50)
1) Network Connection
PASS: normally connected
FAIL: connecting fail
DOWN: no connection
2) PSTN Line / IP Trunk Line / VAA / FXS
FAILED: connecting fail or registering failure
IDLE: the line is idle
N/A: the line is not available
Busy: the line is in use
3) Registered Extension Phone
LAN: registered through LAN port
WAN: registered through LAN port
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Administrative Guide
Configuration
Figure 6-51. Diagnostics – Network
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Administrative Guide
Appendix 1
Appendix 1: Product Summary
TCP/IP Protocols
‰
IP Protocol (RFC 791)
‰
ARP (RFC 826) / RARP (RFC 903)
‰
ICMP (RFC792)
‰
TCP (RFC 793)
‰
UDP (RFC 768)
‰
SNTP
‰
DNS
‰
HTTP
‰
Telnet
‰
TFTP
‰
RTP
‰
Static Routing
‰
NAT with ALGs
IP Address Assignment
‰
Static
‰
Dynamic
‰
Subnet Mask
‰
PPPoE Client (RFC 2516)
‰
Primary and Secondary DNS
‰
DHCP Server (RFC 2131-2132)
‰
DHCP Client (RFC 2132)
Routing
‰
RIP v1/v2
‰
Static routing
‰
DHCP Server/Relay/Client
‰
DNS Relay
‰
NAT/NAPT
‰
IGMP Proxy
Virtual Server
‰
Virtual Server
‰
Port Trigger
QoS
‰
IP ToS function (RFC 1349)
‰
Priority queues for upstream traffic based on ToS field.
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Administrative Guide
‰
Appendix 1
IP Precedence
VoIP Protocols
‰
SIP (RFC 3261)
‰
SDP(RFC2327) t
‰
Real Time Protocol (RTP ; RFC 1889)
‰
MD5 (RFC3261 HTTP) digest authentication
‰
G.168 Echo Cancellation
‰
Voice Codec: G.711, G.729a and G.723.1
‰
Support FAX/modem tone detection and auto-fallback to G.711
IP Trunk
Support up to 8 IP Trunk, which can register to ITSP carrier.
‰
SIP message, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, INFO,
REFER, SUSCRIBE/NOTIFY and REPLACE messages.
‰
SIP Outbound Proxy, SIP Proxy and Registrar
‰
Auto-Registration when power-on or period
‰
Session Timer support
‰
Support IP address, domain name, user name, display name for SIP URL
Digital Audio
‰
Codec:
G.711 a-law/µ-law 64Kbps,
G.729A/B (8Kbps),
G.723.1(6.3K/5.3Kbps) ,
‰
SIP Call Offer /Answer: Codec auto capacity exchange
‰
Echo Cancellation: G.168 for each voice line
‰
Silence Detection/Suppression
‰
Comfort Noise Generation
‰
Adaptive jitter buffer
‰
Different frame size support (10,20,30,40, 50, and 60ms)
‰
Packet loss concealment
‰
Out-band (RFC2833) and In-band DTMF
Security
‰
Password protected system management
‰
User authentication for PPP (PAP/CHAP/MSCHAP)
‰
Firewall
‰
Packet Filtering
‰
Access Control List
‰
Wireless Security:
Support WEP (64, 128-bit) encryption
802.1x and WPA/WAP2 authentication
MAC Address-based access control
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Administrative Guide
Appendix 1
WDS support
Configuration Management
‰
LAN/WAN management via Telnet interface or Web-based browser interface
‰
Firmware upgrade available by TFTP/ HTTP
‰
Status display and event report from Web-based management
‰
Settings Save and Restore
‰
Reset to factory default
Radio - WLAN
‰
Stansard : IEEE 802.1g and 802.11b
‰
Media Access Control : CSMA/CA with ACK
‰
Modulation : OFDM/CCK
‰
Frequency Range (Range depends on different country)
‰
Output Power : 15dBm (typical)
‰
Sensitivity : -67 (54Mbps) / -83 (11Mbps) dBm (typical)
‰
Data Rate : 54, 48, 36, 24, 18, 12, 11, 6, 5.5, 2, 1Mbps, auto-fallback
Remote Diagnostic
‰
Syslog
‰
Device Diagnostic, Enable remote test following:
Test the connection to your local network,
The connection to your Internet service provider,
The status of PSTN Line,
The status of IP Trunk Line,
The status of VAA Line,
The status of FXS
The registered status of SIP Phones
Physical Interfaces
‰
One 10/100BaseT Internet port (RJ-45) for WAN interface
‰
Four 10/100BaseT Internet port (RJ-45) for LAN interface
‰
One Telephone interface (RJ-11)
‰
Three PSTN Line interface
‰
One PSTN Backup line
LED Status
LED Name
POWER
Color
Blue
WIRELESS
Blue
LINE (1-3)
Blue
TEL
Blue
ETHERNET(1-4)
Blue
Status
On
Off
On
Off
Off
On
Off
On
On
Description
Power on.
Power off.
Wireless LAN initialization success.
Wireless LAN is not present.
PSTN Line is idle.
PSTN Line is busy.
Phone is idle.
Phone is busy.
LAN connected.
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Administrative Guide
INTERNET
Appendix 1
Blue
Off
Flashing
On
LAN network connection not present.
LAN activity present (traffic in either direction).
WAN connected.
Power Requirement
‰
Input : Voltage Range 90~230 VAC
‰
Output : Linear 15V DC / 1A, 2.5mm barrel jack
Operating Environment
‰
Temperature : 0~400 C
‰
Humidity : 10 to 90%, non-condensing
Physical Specification
‰
Dimension : 192(W) x 280(L) x 32(D) (mm)
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Administrative Guide
Appendix 2
Appendix 2: Auto Attendant and Voicemail System
Appendix 2.1 System Voice Prompts
Appendix 2.1.1 Preset Voice Prompts
Provide two languages service for the all voice files. The all files are saved in vox folder
in PCM u-law format. The only difference of the file name in the both languages is the
first digit of the file name. It’s “1” for the first language, “2” for the second language.
File#
10001
10002
Contents
Application
Hello, please dial the extension number directly or press zero for the It’s a Welcome Message. It’s played while getting
operator
an incoming FXO/IP line call in work time.
Hello, it is out of the office hours, please dial the extension number It’s a Welcome Message. It’s played while getting
directly or press zero for the operator
an incoming FXO/IP line call out of work time.
10003
Hello, it is lunch time, please dial the extension number directly or
press zero for the operator
10004
Hello, today is holiday, please dial the extension number directly or
press zero for the operator
10051
10097
Please dial the phone number, at the end, press punch(pound) key
This mailbox's capacity is used. There is no room for more
messages.
10102
The number is incorrect, your call will be transferred to the operator AA gets non-existed extension number input
10103
The number is incorrect
10104
10106
10107
10201
10205
10206
10207
10210
10212
10221
It’s a Welcome Message. It’s played while getting
an incoming FXO/IP line call in lunch time.
It’s a Welcome Message. It’s played while getting
an incoming FXO/IP line call in holidays.
It requests to dial a phone number.
It talks to the Caller it has no room to store the
leaving messages.
many times. AA will transfer the call to Operator.
It’s played while the user makes an incorrect
input
Please check your number and dial again
It’s played before AA hangs up the call.
The number is incorrect, please dial again
AA gets non-existed extension number input and
allows the caller to redial.
The number is incorrect, Please check your number and dial again, AA gets non-existed extension number input
bye bye!
many times. AA will drop the call.
Your call is in transferring, please wait
It’s played before AA transfers the call to the
transferred party.
The extension line is busy, to wait for a retry, press “*” key
The transferred destination is busy. AA provides
some choices for the user.
The number you dialed is not available, to wait for a retry, press “*” The transferred destination doesn’t answer the
key
call in 30 seconds. AA provides some choices for
the user.
To leave a message, press “#” key
Same as 10205 or 10206, another choice.
To dial another number, press zero for the operator
Same as 10205 or 10206, another choice
The number you dialed does not answer, to wait for a retry, please AA gets a Direct Call Forward call.
press “*” key
Sorry, the number you dialed is not available, please dial another
number, or press zero for the operator
It’s played while transferring a call to an
extension set “Reject” of dial in.
It reminds the user how to leave messages.
Finish leaving message.
It’s played after finishing leaving message.
10304
10305
10306
Leave your message after the beep, when finish, press pound
Your message has been recorded
To confirm recording, press one
To listening to your recording, press 2
To record your message again, press 3
To canceling your recording, press 4
When finishing, press the # (pound) key
Your message has been saved
End of messages
Thanks for your using, good bye
10501
Please input mailbox number
10502
Sorry, no such a mailbox number, please try again
It’s played first while the user gets into Voice Mail
Box through the FXO/IP trunks.
It’s played if the user dials an invalid mailbox ID..
10301
10302
10303
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The leaving message is recorded.
It’s played the all leaving messages.
It’s played while finishing Voicemail System
service.
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Administrative Guide
10503
The mailbox hasn’t enabled, please dial another number
10504
Please input your password.
10505
The password is incorrect, please try again
10506
The password is incorrect, please check it and try later
10507
10510
10511
To listen to the message, press one
To change the password, press two
To record your personal greeting, press three
To set up leaving message directly, press four.
You have no messages
You have
10512
?Voice message
10514
10517
10521
To listen to your message, press one
To delete all your message, press two
When finish, press the pound key
To listen to this message again, press one
To delete this message, press 2
To listen to next message, press 3
To transfer this message to another mailbox, press four
When finish, press the pound key
All messages are played, there are no more messages, thanks.
You message has been transferred successfully
10522
Transferring failed
10523
Deleting, please wait
10524
10526
All messages are deleted
Please input new four digits number password
10527
10528
The new password you entered is
To confirm the new input, press one
To reenter, press two
To cancel and return to the previous menu, press the pound key
Your password has been changed
10516
10529
10530
10531
10532
10533
10534
10537
Appendix 2
It’s played if the user dials a valid, but disabled
mailbox ID.
It requests the user to enter the password of the
mailbox.
The user dials an incorrect password. It allows
the user to try again.
The user dials incorrect password over 3 times. It
disallows the user to try again.
It’s played after entering Voice Mail Box.
No leaving message in the mailbox.
It will report how many leaving messages in the
mailbox.
It reports how many leaving messages in the
mailbox.
The user will decide how to process the leaving
messages.
It’s played after listening a message. It’s to ask
what the user would like to do next.
It’s played if it has played the all messages.
Transfer the leaving message to another mailbox
well.
Fail to transfer the leaving message to another
mailbox
Voicemail system is deleting the all leaving
messages.
All leaving message are deleted.
It reminds the user how to input the new mailbox
password.
It plays what the new input password is.
It’s to ask whether the new input password is
correct.
It’s to report the password is changed
successfully.
It fails to change the password.
It’s for recording a user’s temporally greeting.
Your password was not changed
To listen to your greeting, press one
To record new greeting, press two
To delete the current greeting, press 3
When finish, press the pound key
You have not greeting recorded
It’s played if having no greeting message.
Please record greeting after the beep. When finish, press the pound It reminds the user how to record the greeting
key
message.
Your recording is finished
Your greeting has been deleted
10550
10561
It’s played after finishing recording.
It reports the greeting message is deleted
successfully.
Deletion failed
It fails to delete the greeting message.
The setting is completed
Finish setup.
Deletion completed
It reports the leaving message is deleted
successfully.
Deletion failed
It fails to delete the leaving message.
To set up your extension number as mailbox directly? If yes, press It’s for setting “Leaving Messages Directly”.
10580
one, if no, press 2. When finished, press the pound key
Sorry, the mailbox is in use
10538
10547
10549
The mailbox is in use.
10601
Please begin to record after the beep, when finish, press the pound It reminds the administrator how to record the
key
voice files.
19001
Please input the administrator password
19011
To record the first language greeting, press one
To record the second language greeting, press 2
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It requests administrator to enter the mailbox
password
It’s for recording system greeting message.
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Administrative Guide
19012
19013
19015
19073
Appendix 2
When finish, press the pound key
To record the greeting for regular office hours, press one
To record the greeting for out of office hours, press two
To record the greeting for lunch time break, press three
To record the greeting for holidays, press four
When finish, press the pound key
To listen to current greeting press one
To record the greeting, press two
When finished, press the pound key
There are no recordings
The extension number that you entered is not installed on this
system
It’s to choose what kind of greeting message will
be recorded.
It’s for recording voice files.
It’s played if having no the requested voice file.
It plays if entering a wrong extension number.
It’s for entering voice file name.
19201
Please input five digits number voice code.
To cancel the input, please press pound key
The voice code that you entered is
91000
For Language 1, press 1. For Language 2, press 2.
If setting “Two Languages”, it’s played before
Welcome message.
91100
Beep
It’s played before recording any message
10870
0 zero
10871
10881
10872
2 two
10873
3 three
10874
4 four
10875
5 five
10876
6 six
10877
7 seven
10878
8 eight
10879
9 nine
10880
10 ten
10881
11 eleven
10882
12 twelve
10883
13 thirteen
10884
14 fourteen
10885
15 fifteen
10886
16 sixteen
10887
17 seventeen 10888
18 eighteen
10889
19 nineteen
10890
20 twenty
10891
30 thirty
10892
40 forty
10893
50 fifty
10894
60 sixty
10895
70 seventy
10896
80 eighty
10897
90 ninety
19200
It’s to play what voice file name is entered
Appendix 2.1.2 Voice Prompts Recording
You can change Voice Prompts by two ways:
Appendix 2.1.2.1 Through IP Phone Client
a. Use IP phone which is an extension of EUT, dial Voicemail Directory
Number (“100” at default).
b. Type in password of the extension. (“0000” at default).
c. Press "*" key right here, to enter the Administrator mode.
d. Type in Voicemail Administrator password (“000000” at default).
e. Listen to the prompt, press "1" to record the first language greeting (File
10001 – 10004). Press "2" to record the second language greeting (File
20001 – 20004).
f. Or press "3" directly, then type 5 digits file number to directly record
prompt/greeting into the respective file name.
Appendix 2.1.2.2 Through FTP Server directly
a. All prompt/greeting files are saved in vox folder in PCM u-law format. You can
record your prompt in wav format first and then convert to PCM u-law. There are
many free Audio convert software on the internet.
b. Login GW6000 embedded FTP serve: ftp://IG IP address. (Or in IG-Web, select
“Voice” – “Voice Mail” – “Advanced”, then press “Browser Voice mail file” button.)
c. Save the new prompt to vox folder with the same file number to replace the old
prompt. (Suggest you to save all old prompts before updating the new files.)
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Page 93 of 107
Administrative Guide
Appendix 2
Appendix 2.2 Flowchart
Appendix 2.2.1 Automated Attendant
10001
Hello,
please dial the
extension number directly or
press zero for operator
1A
Listening
message?
Press “*＂
Yes
No
Make an
Outside call?
Press “#＂
Yes
11
No
Yes
Operators code?
Press “0＂
No
No
1A
Find out
operator
number
Extension
Number length?
Transfer to
Operator
Yes
10201
In transferring,
please wait
10106
The number is
incorrect, please
dial again.
hang up
,,
No
No
Yes
Error Count
< 揗 ax Error
End
Extension
exists?
No
Yes
No
Setting “ Hang
up＂?
10102
The number is incorrect,
your call will be transfer
to the operator
Dial Count < 3
No
Yes
Yes
10306
Find out
operator
number
Yes
19073+10210
No such an extension
number. Dial other number,
hang up
Press 0 for operator
Thanks for your using,
good bye.
End
1A
Transfer to
operator
End
hang up
End
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Page 94 of 107
Administrative Guide
Appendix 2
Appendix 2.2.1.1 Transfer Call to Outside
11
No
Error Times
=3
10501
please input
mailbox
number
No
Yes
Hang up
10106
The number is incorrect,
please dial again.
Yes
10504
Please input your
password
End
Is
password
correct?
No
Error Times
=3
Yes
Yes
10051
Please dial the
phone number, at the
end, press punch key
Transfer to
Destination
10506
Incorrect
password, please
check it and try
later
No
10505
Incorrect
password,
please try again
Hang up
End
Hang up
End
Copy Right 2006 Tecom, Co. LTD. All rights reserved
Page 95 of 107
Administrative Guide
Appendix 2
Appendix 2.2.2 Subscriber Voicemail Flowchart
Setting Reject
of Dial In
No
Setting Direct
Call Forward
Yes
2B
No
Transfer to
Destination ext
Setting Leaving
Message Directly
Yes
No
2A
Transfer to
Extension .
Busy
Answer
or
Dial Count =3
No Answer
No
No
Original Ext?
Original Ext?
Yes
Yes
Yes
2B
hang up
Yes
Setting Busy Call
Forward
2B
No
Setting No
Answer Call
Forward
End
No
10205+10207+10 210
The extension line is busy, press *
for waiting; Leave message, press
# ; Dial other numbers , press zero
for operator.
10206+10207+10210
There is no answer, press * for
dialing again; Leave message, press
# ; Dial other numbers, press zero
for operator.
Transfer to
original ext.
0 or
other Ext
2A
1A
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Page 96 of 107
Administrative Guide
Appendix 2
Appendix 2.2.2.1 Leaving messages
2A
Yes
Has the personal
greeting been
recorded?
Playing personal
greeting
No
10301
Leave message after
beeping, press punch for
ending
Save messages with
date and extension
10302
Leaving message is finished
Playing the
recording
10303
Confirm recording, press 1
Listening record, press 2
Re-recording, press 3
Canceling recording , press 4
Ending, press #
10304
Your message is recorded
(Turn on MWI)
Delete voice file of
temporary area
10306
Thanks for your using,
See you again
hang up
End
*Message will be recorded if caller drops
the call immediately after leaving message
Copy Right 2006 Tecom, Co. LTD. All rights reserved
Page 97 of 107
Administrative Guide
Appendix 2
Appendix 2.2.3 Mailbox Administer Flowchart
No
10501
please input
mailbox
number
No
Error Times
=3
Yes
Yes
Hang up
10503
The mailbox hasn抰
enabled , please dial
other number
or 10502
Sorry, no such a
mailbox number
10504
Please input your
password
End
Is
password
correct?
3B
No
Error Times
=3
Yes
Yes
10507
Listening message, press one;
Changing password , press two;
Recording personal greeting,
press three;
Setting up leaving message
directly, press four
No
10506
Incorrect
password, please
check it and try
later
10505
Incorrect
password,
please try again
Hang up
End
User抯input
32
33
34
Lis tening message
Changing mailbox password
Recor din g personal greeting
Setting leaving message directly
31
Copy Right 2006 Tecom, Co. LTD. All rights reserved
End
Recording greeting
Page 98 of 107
Administrative Guide
Appendix 2
Appendix 2.2.3.1 Listening message
31
Leaving
messages?
No
Yes
10511+10512
You have ( ?voice message )
10514
Listening voice message , press 1
Deleting all message , press 2
Press # for ending
10510
No voice message
User抯input
Turn off MWI
Playing voice message
10528
Right, press 1. Input #
again, press 2. Press
# for ending.
10305
Playing is finished
10516
Listening again , press 1
Delete this message , press 2
Listening next message , press 3
Transfer this message to other
mailbox, press 4
Press # for ending
10523
Deleting, please wait
10524
All messages are
deleted
User抯input
10549
Deleting
succeeds
Turn off MWI
10501
Please input mailbox #
Transfer this
message
Point to next
message
Yes
More message ?
No
10517
All messages are
played, thanks.
Turn off MWI
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Page 99 of 107
Administrative Guide
Appendix 2
Appendix 2.2.3.2 Changing Mailbox Password
32
10526
Please input new mailbox
password, four digital numbers
10527+10528
Your inputted password is XXXX
Right, press 1
Input again, press 2
Press # for ending
10529
Succeed changing
password
Copy Right 2006 Tecom, Co. LTD. All rights reserved
Page 100 of 107
Administrative Guide
Appendix 2
2.2.3.3 Recording Personal Greeting
33
10531
Listening greeting, press 1
Recording greeting, press 2
Deleting greeting, press 3
Press # for ending
User抯input
Yes
If no personal
greeting
recorded?
No
10533
Recording greeting
after beeping
Press # for ending
10549
Deleting succeeds
10532
You have not
recorded greeting
Playing Greeting
Recording
10534
Finish Recording
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Page 101 of 107
Administrative Guide
Appendix 2
Appendix 2.2.3.4 Setting leaving message directly
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Page 102 of 107
Administrative Guide
Appendix 2
Appendix 2.2.4 System Administrator’s Voicemail Flowchart
19001
Input administrator
password
10505
Invalid password
please try again
Y es
Error Count <
“ Max Input Error ”
No
No
Is ppassword
Correct?
4A
Y es
19011
Recording the first language
greeting, press 1.
10506
Invalid password
please check it and
try later
Recording the second language
greeting, press 2.
Ending, press #
Hang up
Option 3 is for internal
use only. Hence, it will
not be playback to user
to avoid any change to
recording
User抯input
End
1,2
Copy Right 2006 Tecom, Co. LTD. All rights reserved
42
4A
Recording process voice files
Recording greeting for various languages
41
Page 103 of 107
Administrative Guide
Appendix 2
Appendix 2.2.4.1 Recording Various Greeting
41
19012
Recording on duty greeting,
, press 1.
Recording out of duty greeting, press 2.
Recording lunching time greeting,, press 3.
Recording holiday greeting,,press 4
Ending, press punch
others
User抯input
4A
Input incorrect
1,2,3,4
19013
Playing, press 1,
recording press2,
ending, press #
Yes
Is there
voice file ?
Playback voice file
No
19015
No recording
10601
record after beeping,
ending press punch
10305
Playing is finished
Copy Right 2006 Tecom, Co. LTD. All rights reserved
Page 104 of 107
Administrative Guide
Appendix 2
Appendix 2.2.4.2 Recording Process Voice Files
42
19200
Please input voice
code, five digital
number, canceling,
press #
Yes
Is ‘#’?
No
19201+10528
The voice code you input is xxxxx.
Right, press 1. Input again, press
2. Press # for ending
19013
Playing, press one,
recording press two,
ending, press #
Yes
Is there
voice file?
Playing voice
file
No
19015
No recording
10601
Record after beeping,
ending press punch
10305
Playing is
finished
Copy Right 2006 Tecom, Co. LTD. All rights reserved
Page 105 of 107
Administrative Guide
Appendix 3
Appendix 3: Feature Access Codes Assignment
The Feature Access Codes are applied in Tecom IP2007/8 Phones and FXS phone only.
It’s to activate/cancel some GW6000 user-specified functions.
These Feature Access Codes are used when the phone is at idle state.
Direct Call Forward via AA
Forward all of the calls without regard to the extension status.
To Activate
*21 + Ext No
*21 + * + (PSWD) + * + Outside Telephone Number
To Cancel
**21
Busy Call Forward via AA
Forward the calls if the extension is busy.
To Activate
*22 + Ext No
*22 + * + (PSWD) + * + Outside Telephone Number
To Cancel
**22
No Answer Call Forward via AA
Forward the calls if the extension doesn't answer the call within No Answer Time.
To Activate
*23 + Ext No + * + Time
*23 + * + (PSWD) + * + Outside Telephone Number + * + Time
To Cancel
**23
Direct Call Forward to Voice Mail Box via AA
Forward all of the calls to its own Voice Mail box.
To Activate
*24
To Cancel
**24
Do Not Disturb via AA
Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing
at their phone.
To Activate
*4
To Cancel
**4
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Page 106 of 107
Administrative Guide
Appendix 3
COS Following
It changes the individual COS of the extension temporarily.
*55+(phone number)+(password)
Reset To Default
Selected GW6000 extension features can be returned to default setting.
To Activate
*69
To Cancel
**69
Feature Key Programming
To program the Feature Key to a PSTN, IP Trunk or Trunk Group number.
*70 + (Feature Key number, 1 – 4) + (PSTN, IP Trunk or Trunk Group number)
Phone Lock/Unlock
You can use the Lock feature to prevent unauthorized trunk calls from being made from
extension.
To Activate Phone Lock
*97 + (password)
To Cancel Phone Lock
**97 + (password)
Call Waiting
If disabled, it returns busy response while getting second call at non-idle state
To Activate
*98
To Cancel
**98
Page Allow/Deny (for IP2007/8 only)
Block one-way paging (group and all page) over the IP phone speaker
To Activate Page Deny
*99
To Cancel Page Deny
**99
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Page 107 of 107

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