Telcare TELCBGM01 Telcheck User Manual

Telcare, Inc. Telcheck

User Manual

Telcare Blood Glucose
Monitoring System
User Manual
This meter contains a rechargeable internal baery. In order to save
baery power, it will power down (go dark) aer 20 seconds. If this
happens while you are using the meter, there is nothing wrong. To
wake up the meter, either insert a test strip or turn the power buon
“o” and then “on”.
This device will not transmit data when it is not in use. The data
transmission me is no more than six minutes.
Home glucose monitoring is
universally recognized as essential
to the management of diabetes and
prevention of complications.
“
”
Thank you for choosing the Telcare Blood Glucose Meter (BGM) to
help you manage your diabetes.
The Telcare BGM is an advanced wireless monitoring system
that connects you, the paent, with your healthcare provider to
enhance your ability to manage your blood glucose levels. The
Telcare BGM has been designed to be accurate and easy to use.
This manual contains all of the informaon needed to use and
maintain your new blood glucose meter. Please read it carefully
before using your new Telcare BGM.
Telcare BGM provides an easy and precise way to measure blood
glucose using fresh capillary whole blood taken from your ngerp.
The added convenience of autocoding can help reduce the chance
of inaccurate readings caused by incorrect coding of the meter. The
test results are plasma-calibrated for easy comparison to lab results.
When your test is complete your results are securely transmied
to the Telserve Web Portal (www.MyTelcare.com), where they may
be accessed by you (the paent) and any other authorized person
(doctor, educator, family member, etc.), eliminang the need to
manually record your results.
Telcare BGM is a rechargeable baery operated meter intended
for use as an aid by persons with diabetes and by healthcare
professionals to monitor glucose concentraon in whole blood.
If you have quesons or simply need more informaon, please visit our website
at www.telcare.com. Thank you again for choosing the Telcare BGM.
Table of Contents
Your Telcare Blood Glucose Meter
The Telcare BGM Device 1
Telcare Test Strips 3
The Display Screen 4
Seng Up Your Telcare BGM 5
Control Soluon Modes
Performing the Control Test 8
Tesng Your Blood Sugars
Checklist 14
Preparing Your Lancing Device 16
Understanding Your Results 26
Viewing Your Meter’s Memory 27
Maintenance of Your Telcare BGM
Cleaning and Storage 28
Charging the Telcare BGM 29
Troubleshoong 30
Terms of Warranty 33
About Telcare / Contact 34
Your Telcare BGM
Unboxing the Telcare BGM for the rst me
Before we begin, take a moment to go over the contents of your
Telcare BGM kit. Your kit should include all of the following items:
- Telcare Blood Glucose Meter (baery included)
- AC Charger
- Lancing Device
- Lancets
- Instrucon Manual
Make sure you charge your glucose meter for at least 12 hours
before rst use. To charge your glucose meter, use the AC Charger
included in your kit.
You should use the Telcare BGM for:
- Tesng blood glucose
- Tesng only with fresh capillary whole blood samples
You should NOT use the Telcare BGM for:
- The diagnosis of diabetes
- Tesng blood glucose on newborns
- Tesng of arterial blood
1
The Telcare BGM Device
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Power Buon
UP / DOWN Keys
Enter Buon
Display Screen
2
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Insert Test Strip
(White side up)
Charging Port
(Do not aempt
to insert strip
here)
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Telcare Test Strips
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Blood Sample End
Contact End
(Put into device)
IMPORTANT NOTES ON TEST STRIPS:
• Check the expiraon date printed on the test strip bole
and its package. Do not use expired test strips.
• Use each test strip immediately aer removing it from the
bole.
• Do not use wet or damaged test strips.
• Keep away from direct sunlight and heat. Store the test
strip bole in a dry, cool place.
• Record the “date opened” on the bole label. Discard the
bole and any remaining test strips 3 months aer the
date of opening.
• Do not operate the meter outside the temperature range of
50˚F to 104˚F.
3
The Display Screen
The Display Screen
Wireless Signal Strength
Current Time
Baery Level
Last Test Reading
Time of Last Reading
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From the Display screen, you can see the following things:
- Wireless Signal Strength
- Current Time
- Baery Level
- Last Test Reading
- Time of Last Reading
In this Display screen, use the UP/DOWN buons (located on the
le of your meter) to access the meter’s opons:
- Test Mode
- L1 Control Soluon Mode (Low)
- L2 Control Soluon Mode (High)
- Sengs Menu
Seng Up Your Telcare BGM
Your Telcare BGM is precongured with your informaon already
stored, including your me zone. During each cellular connecon
(which occurs aer a glucose reading has been saved), the web
server will recognize and validate that the me displayed on your
Telcare BGM is accurate. The web server will automacally update
your Telcare BGM me, if appropriate. Also, if your physical locaon
changes the web server will recognize your me zone change and
update your meter’s clock.
If you would like to view your meter’s precongured sengs,
navigate to the Sengs screen.
Geng to the Sengs Screen
1. PWR your Telcare BGM Device On
2. Use the UP/DOWN Buons to reach the “Sengs” screen
5
Sengs Opons
Alarms
Create up to 3 alarms to help remind yourself when to test next.
Date and Time
This page allows you to view the Date and Time sengs of your
device.
Volume
This page allows you to select the volume of your meter. Use the
UP/DOWN keys to select the appropriate volume. There are six
possible volumes you may select from.
Mobile Network
This is an advanced feature. This page allows you to view the details
of the mobile network your device uses for communicaon to the
MyTelcare.com Web Portal.
Auto-Sync
Disabling Auto-sync will prevent the meter from communicang
with the MyTelcare.com Web Portal. Readings will sll be stored in
the Glucose Meter.
6
Retrieve Blood Glucose History
Your last 300 glucose and control test readings are stored within
the meter. Please see ‘Viewing Your Meter’s Memory’ for further
details.
Airplane Mode
Turning on Airplane Mode disables cellular network access. You will
not be able to transmit your readings while Airplane Mode is turned
on. Your meter’s clock will connue to work properly while in this
mode.
If a me zone change occurs, your meter will not automacally
update to the new me unl Airplane Mode has been disabled.
About
This is an advanced feature. You may view detailed informaon
regarding your device from this page. Push the Enter buon to exit
the About page.
To exit the Sengs Menu, scroll to “Back” and press the “Enter”
buon.
7
Control Soluon Modes
Control soluon tesng is to make sure your Telcare BGM and Test
Strips are working well. You should perform control soluon tesng
when:
• Using the meter for the rst me
• Using a new bole of Telcare No Code Test Strips
• You le the test strip bole cap open
• You dropped the meter
• You suspect, for any reason, that the meter and test strips
are not working
• The blood glucose test results do not reect how you feel
• Praccing the tesng procedure
Step by Step Guide to Control Tesng
qPower on the Telcare BGM
device with the PWR buon
wThe device will automacally
start in “Normal Test Mode”,
ready to check blood glucose.
You will see “Insert Test Strip”
on the display.
8
Use the UP / DOWN keys to access the
main menu. Switch modes from “Normal
Test Mode” to L1 Control Soluon Mode
or L2 Control Soluon Mode. You can
also access the “Sengs” menu.
To test Level 1 (L1) control soluon, use
the UP/DOWN buons to highlight L1
mode. Press the middle (ENTER) buon
to select L1 mode.
To test Level 2 (L2) control soluon, use
the UP/DOWN buons to highlight L2
mode. Press the middle (ENTER) buon
to select L2 mode.
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9
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You can select any Mode you
want by pushing the ENTER
buon.
Take out a Telcare test strip
from the test strip bole.
Close the bole immediately.
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Insert the test strip into
the meter. Make sure the
“Telcare” label on the strip is
facing you.
10
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Squeeze a drop of control soluon onto a clean,
dry surface. Use Level 1 soluon for L1 mode. Use
Level 2 soluon for L2 mode. Do not apply control
soluon to the test strip directly from the bole.
Immediately replace the bole cap on the control
soluon bole.
i
Gently touch the p of the test
strip to the drop of control
soluon. You should see the
top half of the test strip ll
with the liquid.
oThe screen will start to count
down. Aer 7 seconds, the
control test result will appear
on the meter’s display screen.
11
a
Compare the reading on the screen to the “L1
Control Soluon” or “L2 Control Soluon” range
printed on the test strip bole or package. If the
reading falls outside the level printed on the test
strip bole that you used, please see Control
Soluon Trouble Shoong below.
IMPORTANT TIPS
1. Only use Telcare Glucose Control Soluon with the
Telcare Test Strips. Other brands of control soluon
may produce inaccurate results.
2. Always check the expiraon date. DO NOT use
expired control soluon.
3. DO NOT FREEZE. Store the control soluon at room
temperature.
12
Control Soluon Troubleshoong
If your control soluon tesng is out of range (too high or too
low), it may be caused by the following:
• Wrong brand of control soluon
• Control soluon not at room temperature
• Expired or contaminated control soluon
• Damaged test strip
• Meter malfuncon
• Wrong ambient temperature (should be between 50˚F~104˚F).
• Check the expiraon and open bole date on the control
soluon and on the test strips. Repeat tesng using a new
test strip. If the result is sll out of range, use a new bole of
control soluon and retest.
• If the problem persists, call Telcare at (877) 777-4710. Do not
perform any blood glucose tests unl you resolve this issue.
13
Tesng Your Blood Sugar
Before you begin, make sure to:
• Set up your Telcare BGM properly. Run a control
test before rst use. (See Step by Step Guide to Control
Tesng on page 8.)
• Wash your hands and tesng site thoroughly with warm
water and soap. Dry your hands well.
• Test in a place where the temperature range is between
50˚F~104˚F. (See Troubleshoong Your Telcare BGM on page
31 for more informaon.)
You will need:
- Your Telcare Blood Glucose Meter
- A new Telcare Blood Glucose Test Strip
- A lancing device with a clean, unused lancet
(or safety lancets)
- The clear cap for Alternate Site Tesng (AST) if
tesng on palm
14
Step by Step Blood Sugar Tesng
qPower on the Telcare BGM
device with the PWR buon.
The device will automacally
start in “Normal Test Mode”.
It will ready to check blood
and “Insert test strip” will be
displayed.
15
wTake out a Telcare No Code
Test Strip from the test strip
bole, and close the bole
immediately.
eInsert the test strip into your
Telcare BGM device.
Prepare Your Lancing Device
r
16
A) Unscrew the cap of the lancing device
and push the lancet into the device
rmly unl it is fully seated.
B) Twist the protecve cover o the
lancet. Twist the adjustable cover
clockwise onto the lancing device.
IMPORTANT:
Use a new sterile lancet every me you test to avoid cross contaminaon.
If alcohol wipes are used to clean the area, make sure it is dry before the
blood sample is obtained.
17
C) Adjust the puncture seng on the
cap for the puncture depth level (1 is the
lightest and 5 is the deepest).
D) With one hand holding the cap, pull
back the lancing device with your other
hand unl you hear a click. The lancing
device is now ready for use.
NOTE:
• For ngerp tesng, use the blue cap.
• For alternate site tesng on your palm, use the clear cap.
tFingerp Tesng
18
Hold the lancing device (with the blue cap) against the
side of your ngerp and press the release buon to
create a puncture.
Tips for ngerp tesng
• Gently massage your hand and nger toward the
puncture site to form a drop of blood. Do not “milk,”
or squeeze around the puncture site.
• Lance the side of your ngerp to avoid soreness.
To avoid calluses, choose a dierent lancing site
each me.
yTesng Using an Alternate Test Site
Your Telcare Blood Glucose Meter is
capable of tesng your blood glucose
from your palm, usually referred to as an
alternate site test, or AST.
Alternate site tesng can be less painful
than ngerp tesng, but because of
the physiological dierences between
your ngerp and palm, alternate site
test result maybe signicantly dierent
than results from ngerp tesng under
certain condions.
You should consult with your doctor or
healthcare professional before using
alternate site tesng.
Important Informaon on Alternate Site Tesng
19
Alternate Site Tesng SHOULD NOT be used when:
• You have Hypoglycemic unawareness (not able to tell if
you have low blood sugar)
• Within 2 hours of a meal, exercise, or medicaon
• You will be operang machinery or driving a car
• You are sick
20
Tesng on your Palm
Prepare the lancing device with a new lancet and clear cap. Cock
the lancing device so that it is ready to use. Select a site on your
palm that does not have veins, moles, excessive hair, or bone.
Vigorously rub the side of your palm with your other hand for at
least ten seconds. You should feel it get quite warm.
Press the opening of the clear cap against a eshy area of the
palm. Press the lancing device up and down in a slow pumping
moon for several seconds to help the ow of blood.
Keep steady pressure on the area and press the release buon.
Don’t be afraid to apply pressure to the area with the lancing
device to assist the ow of blood. Connue to press the cap
against the area for a few seconds to allow blood to come to the
surface. You can see the blood drop through the clear cap. Do not
smear the blood when removing the lancing device. If the blood
drop is too small, the meter will show “Error: Not Enough Blood”.
Insert a new strip and obtain a new blood drop.
If the results from alternate site tesng dier from
how you feel, use ngerp tesng instead.
21
u
Gently touch the test strip to the drop of
blood. The test strip will absorb the blood.
Keep the test strip in the blood drop unl
the meter beeps to indicate the test strip
has enough blood to test.
i
The screen will start to count down. Aer
7 seconds, your glucose level will appear
on the display screen. You will then have
20 seconds to select a Reading Tag (e.g.,
Before Breakfast) from the list displayed.
Use the DOWN buon to scroll to the
correct tag. Press the ENTER buon to
select that tag.
Your test result will be automacally stored
into the meter memory. If a reading tag
is not selected aer 20 seconds, it will
automacally be tagged as “No Selecon”.
22
Applying Blood the Test Strip
Tagging Your Data
oYour Results Screen
IMPORTANT
If you see “HI” or “LO” displayed, your blood glucose level may be
above 600 mg/dL or below 20 mg/dL. Wash your hands. Dry your
hands completely. Test again using ngerp tesng, DO NOT test on
your palm. If you sll receive the same result, call your physician or
healthcare professional immediately.
a
Sending your results to the MyTelcare.com
Web Portal
Your Telcare BGM will automacally transmit
your results aer the device has saved your
reading.
23
Sending Your Results
Aer each successful transmission to the
MyTelcare.com Web Portal, a personalized
message will appear on your device with
informaon, ps, and blood glucose trends
from your readings.
The message could also be a mulple choice queson. Use the
UP/DOWN buons to select the appropriate answer. Press the
ENTER buon to transmit the answer to your MyTelcare.com Web
Portal.
To access your readings at hp://mytelcare.com, use the login
credenals provided to you at the me of your Telcare BGM
delivery. If you have addional quesons or require login
support, please contact Telcare at (877) 777-4710, or email
support@telcare.com.
24
If Your Data Transmission is Not Successful
If the device cannot communicate with the Telserve web
server, the following message will appear:
“Unable to complete transmission to server. Retrying...(this
could take a minute)”
If the device cannot communicate with the Telserve web
server it will automacally retry to send the data 3 mes.
(Once every 20 seconds).
If three retries fail, you will see the following message:
“No Connecon to Server. Data will be sent at next test.”
If no connecon is present, your test results will be stored in
your device and sent later.
25
Understanding Your Blood Glucose Test Results
Your blood glucose level will vary depending on many factors. Some
of these are food intake, medicaon, health, stress, and exercise.
The ideal range for adults without diabetes is:
• Between 74~106 mg/dL before meals(1).
• Less than 140 mg/dL two hours aer a meal(2).
It is important to consult with your physician or healthcare
professional to determine your target range.
What to do if you get a high or low reading
If the Meter displays results that are HI or LO, or you get a result
that is more than 250 mg/dL or below 50 mg/dL AND you feel ill:
• Treat your diabetes according to the instrucons from your
doctor and/or healthcare provider.
If the Meter displays results that are “HI” or “LO,” or you get a result
that is more than 250 mg/dL or below 50 mg/dL AND you DO NOT
feel ill:
• Test your meter with a control soluon, refer to page 6,
‘Control Soluon Tesng’.
• Wash your hands and test again using your ngerp.
If you sll get a high or low reading, contact your healthcare
professional.
References:
1. Stedman,Thomas Lathrop. Stedman’s Medical Diconary, 27th
Edion, 1999, pg. 2082
2. American Diabetes Associaon, “Clinical Pracce Recommendaons
2003.” Diabetes Care, Vol 26, Supplement 1, pg. S22.
26
Viewing Your Meter’s Memory
Your Telcare Blood Glucose Meter stores up to 300 test and control
results. Each result is stored with date and me.
You will need:
- Your Telcare Blood Glucose Meter
qPower on the Telcare BGM
device by using the PWR
buon.
wUse the UP/DOWN keys to
access “Sengs Mode”.
eSelect “Retrieve” from the
“Sengs Mode” screen.
rUse the UP/DOWN keys to cycle through the
stored readings.
To exit the Retrieve history menu, you must scroll
to the boom of your reading history and select
“BACK”. [Shortcut: Press the UP buon when your
most recent reading is highlighted. Doing so will
display the Back opon.]
27
Maintenance of the Telcare BGM
Caring for your Telcare Blood Glucose Meter is easy. Follow these
guidelines to keep it working well and in opmal condion.
Cleaning the Meter
• If the meter gets dirty, use a moist (NOT WET) lint-free cloth
with a mild detergent.
• Do not allow water inside the meter or hold it under running
water.
• Do not use glass or household cleaners on the meter.
• Do not clean the test strip holder.
Storage and Precauons
• Handle the meter with care. Severe shock, such as dropping the
meter, could damage it.
• The meter and test strips only work in the temperature range of
50˚F to 104˚F.
• Don’t leave the meter in a place that is extremely hot or
extremely cold (e.g., anywhere near a heat source or in an
extremely hot or cold car.
• Do not expose the meter or test strips to high levels of humidity,
such as in the bathroom or kitchen.
• Immediately close the bole cap ghtly aer removing a test
strip.
• Do not disassemble the meter. If you do it will void the warranty.
If you have technical problems or quesons, contact Telcare at
(877) 777-4710.
28
Charging Your Telcare Blood Glucose Meter
Your Telcare BGM uses a rechargeable baery. It can be charged
and discharged hundreds of mes, but will eventually wear out.
If you noce siginifcant reducon in the duraon of your meters
operang me before needing a recharge, your baery may need
replacing. Please contact Telcare technical support at (877)777-
4710, or email support@telcare.com.
If le unused, a fully charged baery will lose its charge over me.
Always charge indoors.
To Charge Your Device
Plug the power cord into an electrical outlet and plug the other end
of the cord into the data port of the Telcare BGM.
Note
If your device does not turn on when you push the
power buon, your baery may be weak. Charge the
baery. If aer 5 hours of charging the device does
not turn on, contact Telcare technical support at (877)
777-4710 for assistance.
29
Troubleshoong Your Telcare BGM
Error Codes
In the event your device experiences an error, you will see the
following screen along with an error message.
1) Error: Please Restart Meter
What It Means: The meter may be damaged.
Acon to take: Restart meter and contact Telcare support if the
problem persists.
2) Error: Used Strip Inserted
What It Means: Your test strip may be used or damaged
Acon to take: Repeat the test with a new test strip. Remember,
add the sample only when you see the prompt
on the display screen.
30
3) Error Message: Not Enough Blood
What It Means: There is not enough blood or control sample in
the test strip.
Acon to take: Remove the test strip and repeat the test with a
new test strip.
4) Error Message: Temperature is out of range
What It Means: The temperature is out of range
Acon to take: Move the meter into an area that is between
50˚F~104˚F. Allow 10 to 15 minutes for it to
reach the new temperature.
Other Messages
If your meter displays a “Low
Baery” message or icon, charge the
baery.
HI / LO Displayed
If you see either HI or LO displayed
on your device, your blood sugar
level is out of range (either in excess
of 600 mg/dL (HI) or lower than
20mg/dL (LO) ). Wash and dry your
hands and repeat the test with a new
test strip. If the result is sll HI or LO
contact your physician immediately.
31
Communicaon Errors
If you are having trouble uploading your results to the Telserve web
server (communicaon error messages), you may want to try the
following:
- If tesng indoors, move closer to a window for beer cellular
recepon
- If you are sll having dicules, try moving outside of the
building
- Check to see if there is cellular coverage in your area
If the above acons do not resolve your problem, contact Telcare
technical support at (877) 777-4710, or email support@telcare.com.
32
Terms of Warranty
Telcare warrants the Telcare Blood Glucose Meter to be free of
defects in workmanship and materials under normal use for a
period of one (1) year from the date of purchase.
The liability of Telcare is limited to repair or replacement and in
no event shall Telcare be liable for any collateral or consequenal
damages or loss.
Instruments subjected to misuse, abuse, neglect, exposure to
water, unauthorized repair or modicaon are excluded from this
warranty.
This guarantee specically excludes expendables and consumables.
All warranty claims must be directed to the Telcare authorized
dealer responsible for the sale of the system.
This warranty applies only to the original purchaser of the system.
33
Telcare is commied to creang the very best medical device
experience for paents and healthcare professionals. Connecng
powerful hardware and innovave soware via a “no wires”
approach, Telcare’s oerings aim to provide convenient and
eecve disease management tools.
The Telcare Blood Glucose Monitoring System won the People’s
Choice Award at CTIA Wireless 2009, Best in Show at MobiTechFest
2009 and was an E-tech Finalist at CTIA Wireless 2010.
About Telcare
34
Contact Telcare
TELCARE, Inc.
66 Commonwealth Ave
Suite 100
Concord, MA 01742
Phone: (877) 777-4710
Email: support@telcare.com
Website - www.telcare.com
Federal Communicaon Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protecon against
harmful interference in a residenal installaon. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instrucons, may cause harmful
interference to radio communicaons. However, there is no guarantee that interference will not occur
in a parcular installaon. If this equipment does cause harmful interference to radio or television
recepon, which can be determined by turning the equipment o and on, the user is encouraged to try
to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separaon between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
• This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operaon.
• FCC Cauon: Any changes or modicaons not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
FCC Radiaon Exposure Statement
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator &
your body.
This transmier must not be co-located or operang in conjuncon with any other antenna or
transmier.
35

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