Telefield IP-125 IP Phone User Manual IP115 125 2012 11 30

Telefield Ltd. IP Phone IP115 125 2012 11 30

Users Manual

IP115/125IP Phone
This product meets the applicable Industry Canada technical specifications. Le present matériel est conforme aux specifications techniques applicables d’Industrie Canada.The Ringer Equivalence Number is an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas cinq.IC CS-03The RCA IP115/IP125 phone is designed for business environment use. It is a full-featuredfeatures of the IP115/IP125.
3Getting Started 5 About 5 Illustrate 5 Feature Highlights: 6 Technical Features 6Connecting Your Phone 6Phone overview 7 Understanding Buttons and Hardware 7 Understanding Phone Screen Features 7Basic Call Handling 9 Placing a Call 9 Answering a Call 10 Ending a Call 11 Using Hold and Resume 11 Transferring Calls 12 etuM gnisU 12 Do Not Disturb 13 3-way Conference 13 Expansion Installation (only IP125 has this item) 14 Expansion Settings(only IP125 has this item) 14 etaD & emiT 15 VOIP Call Forwarding 15Advanced Call Handling 16 Hot LineMessage CodeFuzzy Search 161616 Using the phone book 16 sgoL llaC gnisU 18Keypad Instruction 1919 Language 20SIP Account SettingsCreate an SIP accountDisable sip account 1919 Network Setting 20Change network settingsLoad default settings2021212121212121 Customizing Rings and VolumeChange the ring toneAdjust the volume levelAdjust the ContrastBacklight On/O noisrev erawtfos eht kcehC na fo sutats eht kcehC eludom noisnapxe Adjust the BrightnessCustomizing Screen settings 2121222222 Test the keysCheck the LCD screenCheck the lightsCheck the sound Diagnose 222222232332 ecafretnI beW24 Network 25 SIP Account 26 Expansion Module 28 AudioFavorite Ring Tone 2930Phone Book 30 GroupContact3031 LDAPOverview 323232 BanList 33 Enterprise Phonebook 34RebootModify Password Using Multiple SIP Accounts 27
HTTP Upgrade 45 Reboot 46Phone Status 46System info 47 484849505051Appendix Resetting to Default Settings 40 Auto Provision 41 FTP Upgrade 4344TFTP UpgradeAuto Provision Conguration les on TFTP/HTTP/HTTPS/FTP ServerExtern.xml les onPhonebook onTFTP/HTTP/HTTPS/FTP ServerTFTP/HTTP/HTTPS/FTP ServerAutomatic Provisioning usingDHCP Option 6649494949Name of conguration leNormal Conguration leBroadsoft Conguration lesDownload a congurationle from the phone54545455555559606162AES EncryptionLDAP1. LDAP Overview2. Conguration3. Attributes3.1 Common Attributes3.2 LDAP3.3 Example for Conguration4. Conguration on the RCA Phone ServiceWarranty3836 VLAN SettingsVPN Settings 36Dial PlanGlobal SIP 39 39 Phone Maintenance Log 39Password 39 515151DHCP Server92.168.0.201IP Phone5353PasswordAuto Download Software5353535353545454Auto Download KernelBroadsoft CompatibilityAuto Download ExpansionAuto Download EnterprisePhonebookBooting CheckedAuto Provision TimeExamples of Auto ProvisionFrequency and Time5253IP PhoneUsername52TFTP/HTTP/HTTPS/FTP ServerAuto-Provision via xable Advance Settings 3535 Phone Setting 4
Packing ListThe following components are included: IP115/IP125Handset & Handset Cord Setting up your IP115/IP125This section introduces how to set up the phone with the components in the pack-ing list: Connecting the Handset CordConnecting to the Network and Power. Connecting the Handset and Headset (not included) as shown to the side: Note: A headset is not provided. Note:The IP125 has a EXT port which connect EM32 programmable key module.5Getting StartedHeadsetsocketHandsetsocket
6Connect Network and PowerConnect the phone to a Power over Ethernet enabled Hub/Switch/IP PBX using Ethernet cable. Alternatively, the phone can also be powered using an AC adaptor, which is sold separately.The LAN Port can also be connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as a PC. Connect the phone’s PC port to the computer’s network port using an Ethernet cable.Note: If connect the Ethernet cable not the AC adapter (sold separately), make sure the ethernet cable and switch/hub are PoE compliant.Telephone Features and your VoIP Service Provider Not all phone features are available with all VoIP service providers. Please make the IP115/IP125. Power SocketHeadsetPCHandsetNetwork Socket
7Overview2 LinesMenu/BackHold/DNDConferenceDIR/ToggleMute/CancelVolume UpVolume DownSpeakerVoicemailCall TransferHeadsetHold3 LinesSoft KeysMute/CancelVolume UpVolume DownSpeakerVoicemailRedialHeadsetHold
8Num Screen Functions1 Time Shows current time.2 Auto-answer When auto-answer is enabled, the screen displays “AA”3 Missed calls or date Shows the number of missed calls or show current date.4 Line status Show the phone line status: 1) : Disconnected from the network. 2) : Only Peer-to-Peer call. 3) : 4) : Network is connected and the line is available. 5) : DND is activated.5 Softkey labels Each displays a softkey function (displayed on your menu changes.LAN Dis connectPeer-to Peer8001 8001 8001
9Basic Call HandlingUsers can perform basic call-handling tasks using a range of features and services. Feature availability can vary; consult the system administrator or service provider for more information.Placing a CallIf you want to:Place a call using the handsetPlace a call using a speakerphonePlace a call using a headsetRedialDial from a call logPlace a call while Another call is activePick up the handsetPress the Speaker button, or a Line buttonPress the Headset button• Dial a number• Press the SEND softkeyor press the ‘#’ buttonor wait 5 seconds and the call will begin automaticallyThen--Press Redial softkey to dial the last number-or press Right Navigation to access the Dialed Numbers list, select a number, and press the Enter softkey then theEnter softkey again. .--1) Press the MENU softkey or OK button > Call history, you can select Missed calls, Received calls and Dialed numbers, - or while in idle mode press Navigation key > select Missed calls (down), Received calls (left) and Dialed numbers (right)--2) Then press OK button or Enter softkey, then theEnter softkey again.--1) Press the HOLD softkey;--2)Press another Line button or Dial softkey--3) Enter a number;--4) Press the SEND softkey;
10Tips• Users can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then lift the handset or press the softkey, Headset or Speaker buttons. • To delete digits before dialing, press the Del softkey to erase.Answering a CallUsers can answer a call by simply lifting the handset, or using the following meth-ods to active the speakerphone, headset, or other options.Basic Call HandlingUsers can perform basic call-handling tasks using a range of features and services. Feature availability can vary; consult the system administrator or service provider for more information.Placing a CallIf you want to:Answer with a handsetAnswer with the speakerphone Answer with the a headset--1) Users phone rings; --2) Line button of the ringing line is Blueand ashing.--Pick up the handset--Press Speaker button-or press the ashing Line button,-or press the ANS softkey--Put on headset and press the Headset but-tonThen
11Ending a CallHang up while using the Handset1. Return the handset to its cradle,-or press the End softkeyHang up while using the Speakerphone1. Press Speaker button,-or press Line button for the line that is active,-or press the End softkeyHang up while using the Headset1. Press Handset button,-or press the End softkey Using Hold and Resume (Switch Calling Line) Put a call on hold1. Press the HOLD softkeyHold a line and switch to another line1. Press another Line button for the appropriate lineResume a call on current line1. Press Line button or Resum softkey where the call is heldTips• Engaging the Hold feature typically plays music or a beeping tone for the remote party. Please consult your service provider for more information.• A held call is indicated by a blue ashing Line button.
12Transferring CallsTransfer redirects a connected call. The target is the number to which you want to transfer the callTo talk to the transfer recipient before transferring a call (consult transfer)1. Press the XFER softkey;2. Enter the destination number;3. Press the SEND softkey;-or wait ve seconds(default)then transfer the callTo transfer to an idle line or other number without talking to the transfer recipient (Blind transfer)1. Press the XFER softkey;2. Press the BLIND softkey;3. Enter the destination number;4. press the SEND softkey;-or wait ve seconds(default)then transfer the callBlind transfer to the held line1. Press the XFER softkey;2. Press the destination Line button of held lineUsing MuteWith Mute enabled, users can hear other parties on a call but they cannot be heard. Users can use mute in conjunction with the handset, speakerphone, or a headset.Toggle Mute onPress Mute button, and the Mute icon will be onPress Mute button, and the Mute icon will be oAuto answerAuto answer allows an incoming call to be answered without requiring any action by the user. This is a useful feature for people who have a disability.Disable Auto AnswerPress MENU softkey or the OK button >Function setting >Auto Answer >Disable.Enable global Auto AnswerPress MENU softkey or the OK button >Function setting >Auto Answer >Enable.
133-way ConferenceTransfer redirects a connected call. The target is the number to which you want to transfer the call.Connect a third party into an active call1. When one Line is active, press CONF softkey and the call is held2. Dial the number of the third party using the same line.When the third party answers the call, press the CONF softkey3. The held call will be added to the active call, and the LCD will display CONFERENCE 0:0:10 status.Establish a conference with held line1) when one Line is held and the other line is active;2) Press the CONF softkey3) press the held line button, the 3-way Conference will begin.Do Not DisturbUsers can use the Do Not Disturb (DND) feature to block incoming calls on their phone with a busy tone (This feature can also be set to go to voice mail or other extension numbers).Enable global DND1. Press the DND softkey;2. All enabled lines on the phone will display 8001 statusEnable DND on a single linePress the MENU or OK button > Function setting > DND > (select line) EnableDisable DND1. With global DND enabled, press the DND softkey to disable global DND;--Line DND enabled, press the MENU softkey or OK button > Function setting > DND >(select line) DisableEnable Auto Answer on a group1. Press MENU softkey or the OK button >Function setting >Auto Answer >Enable&Filter.2. Select a Group on the list and press OK softkey .This feature will auto answer the call from the caller in the selected group onlyDevicePress MENU softkey or the OK button >Function setting >Auto Answer >De-vice, select Speaker or Hand set to auto answer.
14Expansion Installation (IP125 only)1. Press MENU or OK button> Function Settings > Expansion Installation,2. The phone will direct you to press one of the lit blue LCD buttons on the EM32 between 1 and 6. Pressing a key will cause it to ash red. Then press the OK but-ton on the IP125.Expansion Settings (IP125 only)Mode – This determines the function of the programmable key. You can choose Asterisk BLF, Speed Dial Prex, BLA or DTMF. Speed Dial – This sets the programmable key as a one touch dial key for the phone number entered. Asterisk BLF – If you are using an Asterisk based service provider or PBX this func-tion will set the programmable key as a quick dial key and a status indicator. You will be able to see if users on the same system as you are Online, Busy or have an incoming call.Speed Dial Prex – This will pre-dial any numbers you might need before dialing the phone number you wish. This is helpful if your system requires a code to ac-cess an outside line, for example.BLA – Bridged Line Appearance will allow two separate phones on the same system access to the same VoIP line. Please see your service provider or systems administrator for instructions on how to set up this feature.DTMF – This function will input the desired numbers as DTMF tones. This is help-ful if you wish to have a voicemail password or other automated code set as a one touch dial.NOTE: Functions like BLF and BLA only work properly when using two accounts on the same VoIP service provider or PBX. Please see your service provider or systems administrator for more information.Account – Choose which SIP account you wish associate with this programmable key. Number – Using the dial pad, enter phone number or code with which to associ-ate this programmable key.Name – Using the alphanumeric dial pad, select a name for this programmable key.
157LPHW\SH61736,36HUYHU(QWHU'2:1%$&.&ORFN6HWWLQJV+RXU0LQXWHHQWHUVDYH%$&.Time and Date Time and date are displayed on the IP115/IP125 idle screen. By default the date and time of the phone are congured manually, but users can set the phone to obtain them from a precongured SNTP server if desired. Please contact the net-work administrator if the time or date is incorrect. To change Time and Date via the phone interface: 1. Press the Menu soft key >1.FUNCTION SETTINGS>5.TIME & DATE>OK. If SNTP is selected, the phone will automatically get the time from an NTP Server. Use the UP and DOWN navigation keys to highlight the specic options and change parameters. Users can set Time Zone and NTP Server respectively. By default GMT-4:00 Eastern time is congured. If SIP Server is chosen,the phone will automatically get the time from the SIP Server. Press Yes soft key to save and reboot the phone.If Manual is chosen, the time can be set manually. Use the UP and DOWN navigation keys to highlight the option and enter the specic date and time. Press the OK button or the Save soft key to save the changes. Or press the Back soft key to return to the previous screen. VOIP Call ForwardingUnconditional transfer1. Press the MENU softkey or the OK button > Function setting > VoIP call forwarding;2. Select Unconditional transfer, select Enable.3. Input the destination number and all calls to this phone will be automatically transferred. Busy Transfer1. Press the MENU softkey or the OK button > Function Setting> VoIP Call Forwarding;2. Select Busy Transfer, select enable.3. Input the destination number and all calls to this phone when it is in use will be automatically trasferred.No Answer Transfer1. Press the MENU softkey or the OK button > Function setting > VoIP Call Forwarding;2. Select No Answer Transfer, select enable.3. Input the destination number and all unanswered calls to this phone will be automatically transferred.
16Advanced Call HandlingHot LineThe Hot Line feature allows the phone to dial a number automatically if it has Hot Line Enabled it will also dial the hot line number immediately if the Line 1 seconds after pressing the Line 1.1. Press the MENU softkey or the OK button > Function setting > Hot Line/Warm Line;2. Press the Enter softkey, use UP or down softkey to highlight Hot Line, press the Enter softkey to modify the number and enable/disable the feature.3. Select Enable and enter the Hot Line number4. Press the Ok softkey to save.Message Code1.Press MENU softkey or the OK button>Function setting >Message Code2.Press Enter softkey, using the alphanumeric keys on the keypad3.Press the OK softkey to completeFuzzy Searchlikely matches on the LCD screen.1.Press MENU softkey or the OK button>Function setting>Fuzzy Search.2.Choose Enable and press OK softkey to save.Using the phone bookUsers can store a large number of contacts in the phone’s directory. They can add, edit, delete, dial, or search for a contact in this directory.Add Contacts 1. Press the MENU softkey > Phone book,-or press the DIR button > Personal Phone Book;2. Press the Opt. softkey. 3. Select Add contact, press OK button or the Enter softkey;4. Use the Up and Down Navigation keys to enter the following contact info:First and Last Name, up to three phone numbers, groups, SIP account to use, and blacklisting.-NO.1-3: you can set up 3 contacts’ numbers,5. Press the Save softkey to completeAdd group 1. Press the MENU softkey> Phone book,-or press the DIR button > Personal Phone Book;
172. Press the Opt. softkey. 3. Select Add Group, press OK button or the Enter softkey;4. Name the Group using the alphanumeric keys on the keypad.5. Press the OK softkey to complete.Modify group 1. Press the MENU softkey >Phone book,-or press the DIR button > Personal Phone Book;2. Press the Opt. softkey;2. Select a Group, and press the Opt. softkey.3. Select Modify Group, select a group then press OK button or press the OK softkey;4.Modify the Group using the alphanumeric keys on the keypad and press the OK softkey to save the change.Delete group 1. Press the MENU softkey > Phone book,-or press the DIR button> Personal Phone Book;2. Press the Opt. softkey. 3. Select Delete Group, select a group then press OK button or press the OK soft-key to delete the group;4. Select a group you want to delete, press OK button or OK softkeyNote: If there isn’t a group to delete, the display will read “No Group!’. View/Edit Contacts 1. Press the MENU softkey > Phone book,-or press the DIR button > Personal Phone Book;2. Select View All, -or select a contact in a dierent group;3. Select the contact, press the OK button to view or edit the contact.LDAP 1. Press the MENU softkey > Phone book,-or press the DIR button > LDAP;2. Select LDAP, press the OK button.3. Select Search name, input the name using the alphanumeric keys on the dial-pad and press OK. -or select Search number, input the number and press OK.Note: Before using the LDAP function, it must be congured in the web interface.(For details on how to use the web interface, you can refer to Section 7. Web Settings.)
18Call from phone book 1. Press the MENU softkey > Phone book,-or press the DIR button > Enterprise Phone book or Personal Phone Book;2. Select View ALL,-or select a contact in a group;3. Select a contact, then press the DIAL softkey,(If there are multiple numbers of one contact, press the DIAL softkey to enter the call options interface, select the number and press the DIAL softkey) Modify the relative account of a contact 1. Open your web browser, enter the web interface. (For details on how to use the web interface, you can refer to 7.Web Settings.)2. Open PhoneBook>3. Select the account in the drop-down column of the account, click Submit to save changes.Using Call LogsYour phone maintains records of your missed, placed, and received calls.View call logs 1. Press the MENU softkey > Call history >Missed Calls, Received Calls, or Dialed numbers.2. Use the Up and Down Navigation Keys to view the call record information.Dial from a call log 1. Press the MENU softkey or OK button > Call history, you can select Missed calls, Received calls and Dialed numbers, - or while in idle mode press Navigation key > select Missed calls (down), Re-ceived calls (left) and Dialed numbers (right) ) 2. Then press OK button or Enter softkey, then the DIAL softkey.Erase your call logs 1. To delete a call record, select this record from the logs and press the DEL softkey;2. To delete an entire call record list, press the Clear softkeyUsing MessagingThis feature allows users to send and receive text messages from one IP phone to another on the same system. Sending a Message1. Press the MENU soft key.2. Choose Messaging > Create Message and use the keypad to input the alpha-numeric message.3. Press the OK softkey and input the destination number you want to send out message.4. Press OK button to send.display the envelope icon.
19 -Enable/Disable account -Display Name: The name displayed on the screen -User Name -Account -Authen user: the Authenticated user name is often the same as the previous user name, but varies from provider to provider. -User Pwd: Password associated with the user name -Description: Any description users want to use with this account -SIP1: Primary SIP server -SIP2: Secondary SIP server -Refresh Time: Registration refresh interval, the minimum value is 20 - Con Type : the connection type , include UDP , TCP and TLS , default value is UDP - Amount Of Used Lines : This shows how many line buttons the SIP account occupies. The default value is 2. The default value is 3600.6. After entering the account info, press the Save softkey to save the settings and activate the account.5.View a Message1. Press the MENU soft key.2. Choose Messaging > Inbox.3. Press OK to view. Note: Not all service providers will support this feature, please see your system administrator before use. Keypad InstructionLanguage To change the language via Phone interface 1. Press the Menu softkey>System Settings>Phone Settings>Language2. Scroll through the list of available languages. The IP115/IP125 supports English, 3. Press OK button when the desired language is highlighted. Note: The default setting is English.SIP Account SettingsTo make calls on your IP115/125, users must have an account with a SIP based service provider. Using the account information supplied by a service provider, follow these steps to provision the phone to work with their network.Create an SIP account 1. Press the Menu softkey2. Choose System Settings > Advanced Settings3. Enter the password (The default is blank, just press OK if the password is unchanged) 4. Choose SIP> Accounts SIP
20Disable sip account 1. Press the Menu softkey2. Choose System Settings >3. Enter the password (The default is blank, just press OK if the password is unchanged) 4. Choose SIP > Accounts SIP5. Choose Enable Account > Disable6. Press the Save softkey Network SettingPlease see the system administrator before making any changes to the network settings. Any change to the network settings will require a reboot of the phone Change network settings 1. Press the Menu softkey2. Choose System Settings>3. Enter the password (The default is blank, just press OK if the password is unchanged) 4. Choose Network, select either the LAN Port (connection to the network) or the parameters: randomly assigned IP address) -IP: If using a Static IP address -Mask: Subnet mask -GW: Gateway - DNS1: enter IP address of the primary DNS server - DNS2: enter IP address of the secondary DNS server -Web port: The default Web port is 80. If changed, users must use the IP and Web port to login the web interface (ie, http://192.168.0.200:88 if Web port 88 is entered). -Telnet port: The default Telnet port is 23. If changed, users must use the IP and Telnet to login the web interface (ie, http://192.168.0.200:25 if Telnet port 25 is entered).Load default settings1. Press the Menu softkey2. Choose System Settings>3. Enter the password (The default is blank, just press OK if the password is un-changed) 4. Choose Load Default Settings and press the OK, then select OK to default settings.Note: Accounts need at least a User Name, Password and SIP1 server to work properly.Note:You can set a Global SIP replace accounts SIP,it can simplify the settings.
21Reboot1. Press the Menu softkey 2. Choose System Settings >Advanced Settings3. Enter the password (The default is blank, just press OK if the password is unchanged) 4. Choose Reboot and press OK, then select Reboot to reboot the phone. Modify Password1. Press the Menu softkey 2. Choose System Settings > Advanced Settings3. Enter the password (The default is blank, just press OK if the password is un changed) 4. Choose Password and press the OK,input the Old password and press OK,input new password and press OK, input new password again and press OK to save.Customizing Rings and VolumeChange the ring tone 1. Press the Menu softkey2. Choose System Settings > Phone Settings > Ring Type3. Press the Up and Down navigation keys to choose a ring tone. A sample of the ring tone will play when it is highlighted4. Press the OK button to select the ring toneAdjust the volume level 1. Press the Menu softkey2. Choose System Settings > Phone Settings> Volume Setting3. Users can adjust the following volume levels: -Ring Volume: Phone call ring volume, -Handset Volume: Handset output volume, -Handset Mic volume: Handset input volume, -Speaker Volume: Hands-free speaker output volume, -Speaker Mic Volume: Hands-free input volume, -Headset Volume: Headset output volume, -Headset Mic Volume: Headset microphone input volume Customizing Screen settingsAdjust the Brightness1. Press the Menu softkey2. Choose System Settings >Phone Settings >Brightness3. User can adjust the brightness levels by pressing UP or DOWN navigation key4. Press OK to saveAdjust the Contrast1. Press the Menu softkey2. Choose System Settings >Phone Settings >Contrast3. User can adjust the contrast levels by pressing UP or DOWN navigation key.
224.Press OK to saveBacklight On/O1. Press the Menu softkey2. Choose System Settings >Phone Settings >Backlight >Backlight.3.Select Enable/All/Disable.4.Press Ok to save.Note:If Enable is selected, users can set the backlight time out from System Settings>Phone Settings>Backlight>Time.Check the software version 1. Press the Menu softkey2. Choose View Status > Software3. Here users can view details on the phone softwareCheck the status of an expansion module 1. Press the Menu softkey2. Choose View Status > Expansion3. Here users can check if the expansion modules attached to the phone are onlineDiagnoseTo diagnose a problem and help with troubleshooting, users can test specic functions of the phone in the Diagnose menu option. Test the keys 1. Press the Menu softkey2. Choose Diagnose> Keys3. Press the keys listed on the screen. As each key press is successfully registered, the corresponding key on the screen will disappear. 4. When nished press the Mute/Cancel button to exit.Check the LCD screen 1. Press the Menu softkey2. Choose Diagnose > Display3. Press the OK button and the screen will illuminate the entire screen and all of the icons. 4. When nished press the Mute/Cancel button to exit.
23Check the lights 1. Press the Menu softkey2. Choose Diagnose > Lights3. Press the OK button and the phone will illuminate all of its button and screen lighting. Check the sound 1. Press the Menu softkey2. Choose Diagnose> Audio3. Press the OK button and the phone will will begin testing the speaker. Speak into the speakerphone or handset. The sound picked up by the mic will be played back through the speaker. Web Interfacebrowser. Press the Menu softkey, select View Status then Network. Here users will into the address bar of web browser on a computer sharing the same network. The default login name and password are both “root”.
24-On this screen users can select what kind of IP type to use, set the DNS, or man-age ports and proxies. Please see the network administrator for assistance in using this page to work with the local area network.
25for the SIP account to be used on the phone. Some accounts may require more information. Please see the service provider for help.Network Click on the Network tab on the menu bar to enter network settings in more detail.
26DHCP Set the phone to get IP info from DHCP serverIP Address Set the IP used by the phone manuallyNetmask Set the Subnet mask manuallyGateway Set the gateway manually Username (pppoe) The pppoe usernamePassword (pppoe) The pppoe passwordMTU (pppoe) The Maximum Transmission Unit for pppoe (default is 1500)Primary DNS The primary DNS serverSecondary The secondary DNS serverMAC Address Display the MAC of the phoneHTTP Port The default Web port is 80. If changed, users must use the IP and Web port to login the web interface (ie, http://192.168.0.200:88 if Web port 88 is entered). Telnet Port The default Telnet port is 23. If changed, users must use the IP and Telnet to login the web inter face (ie, http://192.168.0.200:25 if Telnet port 25 is entered).SIP AccountTo make calls on your IP115/125, users must have an account with a SIP based service provider. Using the account information supplied by a service provider, fol-low these steps to provision the phone to work with their network.
27For each SIP account, users can modify the following parameters:Field DescriptionEnable Enable/disable the line.Display Name What is shown as Caller ID when making a phone callUsername Username provided by service providerAuthenticate Nameby service providerPassword Password provided by service providerSIP Server Registration server, provided by service providerRegister Expire Time How often the Phone re-registers with the server. Default is 3600.Amount Of Line Account Used The line key of account used. Default is 2.Using Multiple SIP AccountsNOTE: If multiple accounts are set up without changing the Amount of Line Account Used to 1, the second line will not be accessible.the “Line” keys on the phone. Change the value in the Amount of Line Account account is set, set up the second account (and third on the IP125 if required) as well. Make sure the Amount of Line Account Used is set to 1 on these accounts as well.
28Expansion ModuleThe EM32 expansion module provides users of the IP125 with 32 more speed dial or BLF keys. Please see the section titled “Expansion Installation” for more details on how to set up this unit. Expansion moduleKey Each Expansion module supports 32 keys.Mode Five modes: --Speed Dial: Enable speed dialing in this key; --Asterisk BLF: Enable BLF in this key; --Speed Dial Prex --DTMF --Asterisk BLA Account Select which SIP account is associated with this key.Name Description of this key.Number Number dialed with this key.
29AudioThe IP115 and IP125 phones support the following voice codecs: G.722, G.711A, G.711U, G.723, ,G.729A and iLBC.You can enable/disable the desired codecs via Web interface. Please contact your system administrator for more details about the codecs.To enable/disable the codecs, click Audio on the menu bar.
30Use the navigation keys to highlight the desired codec in the Enabled/Disable Codecs list, and press theWW/ XX to move to the other list. Click Submit to save the change.Note: The Audio Codec Selection can only be managed via the web interface.Favorite Ring ToneTo upload a new ring tone, click the BROWSE.. Button, select a ring tone le from your PC and click upload. After the le is uploaded successfully, the le name will appear in the drop-down menu in the Ring Type section. Select it and click the Submit button to save the changes.Phone BookUsers can edit their phones phonebook using the web interface. Contacts can be added, edited, deleted and sorted into groups, which can also be created and deleted. GroupClick PhoneBook on the menu bar and then click Group. To add a Group, click Add Group. To edit an existing Group, click . To delete an existing Group, click  . To delete all Groups click Delete All Group.When adding or editing an existing group, users can modify several parameters:
31GroupID Unique ID number of the groupDescription Description of the groupGroup Name Name of the groupAfter clicking submit, the group is automatically saved to the phone.ContactUsers can add, edit and delete any contact in the phone book. The phonebook can store a maximum of 300 contacts. 
32Click PhoneBook on the menu bar and then click Contact. To add a Contact, click Add Contact. To edit an existing Contact, click . To delete an existing Contact, click . To delete all Contacts click Delete All Contact.When adding or editing an existing contact, users can modify several parameters:ContactSerial Number Unique ID number of the contactFirst Name First Name of the contactLast Name Last Name of the contactMobile Number Phone number of the contact Phone number of the contactOther Number Phone number of the contactGroup Account Select the SIP account to associate with this contactLDAPOverviewLDAP stands for Lightweight Directory Access Protocol which is a client-server protocol for accessing a directory service. LDAP lets you locate organizations, the Internet or on a corporate intranet, and whether or not you know the domain name, IP address, or geographic whereabouts.An LDAP directory can be distributed among many servers on a network, then replicated and synchronized regularly.Please note that the IP115/IP125 supports LDAP Phonebook version V2.2.3.1-2210 and higher. Click PhoneBook, then LDAP to access the LDAP Phonebook set up page.
33Click PhoneBook on the menu bar and then click BanList. To add a banned number, click Add BanList. To edit an existing banned number, click . To delete an existing BanList, click . To delete all banned numbers click Delete All BanList.BanListYou can add, edit and delete banlist in a phone book on web page of IP115. 
34When adding or editing an existed banned contact, users can modify several parameters:BanListSerial Number Unique ID number of the banned contactDescription Description of the banned contactFirst Name First Name of a banned contactLast Name Last Name of a banned contactMobile Number Phone number of the ban contactHome Number Phone number of the ban contact Phone number of the ban contactAccount Select the SIP account to associate with this banned contactEnterprise PhonebookAn Enterprise Phonebook is a phonebook that is created to be available to all employees at the company. To download the Enterprise Phonebook, click Phone-Book then Enterprise Phonebook on the menu bar. For instructions on how to set up an Enterprise Phonebook, please see the appendix of this booklet or consult the system administrator.
35Advanced Settings Phone SettingWith the Advanced settings menu, users can modify the time settings, VLAN and VPN settings.Users can click Phone Settings on the menu bar to modify the following parameters:Phone SettingDTMF The DTMF transmission mode. RFC 2833, Inband, or SIP Info.BackLight The backlight of the phone LCD screen.Set Time Mode Setting the clock mode. SNTP server, SIP Server or manual settings.
36Daylight Saving Enable/disable automatic daylight savings adjustment Time for the clock.Time Format 24 hour time format or 12 hour time formatTime Zone-GMT Users can set the proper time zone. This feature only applies when using the SNTP or SIP server modes.Manual Setting Users can input the correct time manually. This setting only applies when using the manual time mode.QoS Users can set the Quality of Service priorityNetwork Packet Enables users to capture network packets of data to help Mirroring troubleshoot problems.VLAN SettingsUsers can click VLAN Settings on the menu bar to modify the following parameters:VLAN SettingVPN SettingsEnable VLAN Enable/disable the VLAN feature for phone and pcVID Set the VLAN for the phone or pc to join
37Users can click VPN Settings on the menu bar to modify the following parameters:VPN SettingEnable VPN Enable/disable VPN for phone and pcVPN Type: There is two choose you can choice.VPN Server Addr VPN Server IP addressVPN User Name VPN user nameVPN Password VPN password
38Dial PlanTo set up a dial plan, click Dial Plan on the menu bar. From here users can set up dial plans for their phone by setting up the following parameters:Dial Plan SettingID Dial Plan IDIP The IP address of the phone to be called. Numbers needed in the pre-dial sequence. After a pre string.Called Insert Number Enable/disable called insert number.Position Position in which the number will be inserted.Number Number to be inserted.Called Delete Number Enable/disable called delete number.Position Position of the number to be deleted.Length The length which the number will be deleted.Click “add rule” to entry this interface.
39Note: Users can add code and delete code at the same time. First, add any code changes needed. Then, based on the numbers added, decide the position and length of the code to be deleted. Global SIPUsers can also setup the SIP server on Global SIP by clicking on Global SIP in the menu bar.Phone MaintenanceLogShould a user or system administrator need to troubleshoot the phone, creating a log can help with that. Click Phone Maintenance then Log on the menu bar.
Password users can also change the password used to log in to the advanced features on web interface. 40To change the password, click Phone Maintenance on the menu bar, then Pass-word to modify the following parameters:PasswordUsername The login username of the web pageOld Password The old password used to login of the web pageNew Password The new password used to login of the web page The new password used to login of the web pageAdministrator Select this for Administrator level accessUser Select this for User level accessResetting to Default SettingsTo reset the phone to its factory default settings, click Phone Maintenance, then Default Setting.Password
Press the ‘Reset to Factory Setting’ button, then reboot the phone. All settings will revert to the factory default.Auto ProvisionWhen auto provisioning is set up for this phone, it will automatically check for updates to the software or kernel. For more information, please see the appendix of this booklet or ask the system administrator. 41
42When using auto provisioning, users and system administrators can set the follow-ing parameters:Auto ProvisionAuto Provision Enable/disable auto provision by selecting on/oProtocol The protocol used for auto provisioning. TFTP, HTTP or FTP.Software Server URL The server address of the auto provisionUsername The username provided by provision serverPassword The password provided by provision serverAuto Download Software Auto download software from serverAuto Download Kernel Auto download kernel from serverAuto Download Cong File Auto download cong le from serverBroadsoft Compatibility Auto recongure the cong le to be compatible with BroadsoftAuto Download Expansion Auto download cong le for the expansion module from serverAuto Download Personal This used to auto download personal phonebook Phonebook from serverBooting Checked Check the auto provisioning when the phone boots upAuto Provision Freqency Set the time interval for auto provisioningAuto Provision Time This used to the specic time for auto provisionAES Enable Enable/disable AES encrypt for auto provisionAES Key Key of the AESAuto Provision Now Auto provision the phone immediately
FTP Upgrade43 Users can click Phone Maintenance on the menu bar then FTP Upgrade to input the following parameters:FTP UpgradeServer IP The IP address of the FTP serverFilename Username The username provided by FTP serverPassword The password provided by FTP serverSoftware Upgrade Upgrade the software of the phoneKernel Upgrade Upgrade the kernel of the phone Phone Book Update/backup the phonebook of the phoneEXT Module Update/backup the expansion module of the phone
44TFTP Upgrade Users can click Phone Maintenance on the menu bar then TFTP Upgrade to input the following parameters:TFTP UpgradeServer IP The IP address of the TFTP serverFilename Software Upgrade Upgrade the software of the phoneKernel Upgrade Upgrade the kernel of the phone Phone Book Update/backup the phonebook of the phoneEXT Module Update/backup the expansion module of the phone
HTTP Upgrade45 Users can click Phone Maintenance on the menu bar then TFTP Upgrade to input the following parameters:HTTP UpgradeSelect a File HTTP Software Upgrade Upgrade the software of the phoneKernel Upgrade Upgrade the kernel of the phone Phone Book Upload/download the phonebook of the phoneEXT Module Update/backup the expansion of the phone
46RebootClick Phone Maintenance on the menu bar, then Reboot. Clicking the Reboot but-ton will restart the phone remotely. Phone StatusClick Phone Status on the menu bar to see the current status of the phone.
47System infoClick Phone Status on the menu bar to see the system information like software version and kernel version.
48AppendixAuto ProvisionPre-conguration on TFTP/HTTP/HTTPS/FTP ServerWhen the software or kernel auto-provision is enabled, the IP115/IP125 will automatically check the software and kernel version, so pre-conguration on the provisioning server will have to be done rst.Auto Provision for Software:1. Create a notepad le named“F000X00.cfg”(the “X” is decided by the model of the IP phone used, for example, if the model is IP115, the le name is “F000115.cfg”);*Named rule of the le:F00115.cfg: for IP115;F00125.cfg: for IP1252. Open the notepad le “F000X00.cfg” and write the new software name in it. For example: S_ES115_version2.0.4.6: for IP115;S_ES125_version2.0.4.6: for IP125;Write down the new version to upgrade and save it on the provisioning server. *Please note that if the version is not older than (or the same as) the one on the phone, auto-provisioning of the software would be not available.3. Next, upload the new software to the TFTP/HTTP/HTTPS/FTP provisioning server and complete the pre-conguration steps.Auto Provision for Kernel:1. Create a notepad le named“K000X00.cfg”(the “X” is decided by the model of the IP phone you are using, for example, if the model is IP115, the le name is “K000115.cfg”); *Named rule of the le:K00115.cfg: for IP115;K00125.cfg: for IP1252. Open the notepad le “K000X00.cfg” and write the new kernel name in it, for example,K_uImage_115.bin_version2.1.6: for IP115;K_uImage_125.bin_version2.1.6: for IP125Write the new version to upgrade and save it on the provisioning server.
49 *Please note that if the version is not older than (or the same as) the one on the phone, auto-provisioning of the software would be not available.3. Next, upload the new kernel to the TFTP/HTTP/HTTPS/FTP provisioning server and complete the pre-conguration steps.Conguration les on TFTP/HTTP/HTTPS/FTP ServerName of conguration le:The conguration le on the provisioning server is named like the MAC address of IP phone itself. RCA’s IP phones support two dierent conguration les for auto-provisioning: Normal Conguration le:A Normal Conguration le is the conguration le of the RCA IP phone. Users can download it from the phone (see the following chapter to see how to down-load a conguration le from an RCA IP phone) and modify it. If the IP phone’s MAC address is 00:11:22:33:44:55, the normal conguration le of it should be named 001122334455.xml.Broadsoft Conguration les:Broadsoft Conguration les support the format of Broadsoft IP-PBX. However, they can be used for provisioning. There are two les that should be set on the provisioning server, they are also named like the MAC address of the phone1) 001122334455.cfg: a conguration le for system settings, for example, net-work, audio and so on.2) 001122334455.txt: a conguration le for SIP accounts.Download a conguration le from the phone:Users can download a conguration le from the IP phone by HTTP as follows:1. Open the web page of the IP phone, click Phone Maintenance then HTTP Up-grade; 2. Then click the Download button after Conguration:
503. To use this le to auto-provision, modify it and rename it to the MAC address of the IP Phone with .xml sux.Extern.xml le on TFTP/HTTP/HTTPS/FTP ServerThe Extern.xml includes the settings of programmable buttons on the phone and all Expansion Modules. All the phones can download the settings from a same le and they will have the same settings (for example, Speed-dial, BLF and so on). *Users can’t rename the le on the provisioning server. The le name is xed to Account1_Extern.xml. (Account1 is the rst account you register)Phonebook on TFTP/HTTP/HTTPS/FTP ServerThe RCA IP phones support both the Enterprise Phonebook and Personal Phone-book.Enterprise Phonebook:Enterprise Phonebook may be used by all sta in an oce. All phones will down-load a common phonebook. The le’s name must be Enterprise_Phonebook.xml on the provisioning server and cannot be renamed.Personal Phonebook:Personal Phonebook is individual for each IP phone. The le on the provisioning server is named by the rst account of your IP phone. If the IP phone’s rst ac-count is 1287, the Personal Phonebook of this phone is 1287_Phonebook.xml.
51Automatic Provisioning using DHCP Option 66The following steps will describe auto-provisioning by TFTP. Users also can use HTTP and FTP for auto-provisioning with RCA IP phones.DHCP Server: (Microsoft Windows 2003 server)1. Start up the DHCP Management Console;2. Expand the DHCP scope which will contain the phones3. Right-click on the Scope Options node5. In the General tab, scroll down the list of options and identify the option la-beled “066 Boot Server Host Name”6. Enable the “066 Boot Server Host Name” and enter the string value according to the examples discussed previouslystring value:192.168.0.201(TFTP Server IP Address);7. Click the OK buttonIP Phone:1. Input the IP Phone’s IP Address in browser;2. Enter user and password (default: root:root) then open the web page;3. Click Phone Maintenance and select Auto Provision;4. Select as follows:
525. Click Submit to save changes.IP Phone:1. Input the IP Phone’s IP Address in browser;2. Enter user and password (default: root:root) then open the web page;3. Click Phone Maintenance and select Auto Provision;4. Select as follows:
53It supports three protocols in Auto-Provisioning: TFTP, HTTP and FTP.The format with provisioning server URL is:TFTP: TFTP://192.168.0.201 (192.168.0.201 is the default Server IP address)HTTP:HTTP://192.168.0.201HTTPS:HTTPS://192.168.0.201FTP:FTP://192.168.0.201Username: The user to login FTP/HTTP/HTTPS serverPassword: The password of the user using to login FTP/HTTP/HTTPS server*Username and password are available in FTP/HTTP/HTTPS only (unavailable in TFTP).Auto Download Software:Download software from server and upgrade it automatically.Auto Download Kernel:Download kernel from server and upgrade it automatically.Auto Download Cong File: Download conguration le from server and update it automatically.Broadsoft Compatibility: To select this function, there needs to be two conguration les (with Broadsoft format) on the provisioning server. Otherwise, users can download the congura-tion le from the phone via HTTP (regarding the steps, you can refer to “Download a conguration le from your phone” in this document), modify it and upload it to the server for auto-provision.Auto Download Expansion: Download conguration le of the Programmable buttons on the phone or Ex-pansion Modules automatically. Auto Download Enterprise Phonebook: Download Enterprise Phonebook from server and update it automatically. Auto Download Personal Phonebook: Download Personal Phonebook from server and update it automatically. Booting Checked: Check all items selected and upgrade/update them when the phone rebootsAuto Provision Frequency: The auto provision the frequency needed.
54Auto Provision Time:The time to execute auto-provision.Examples of Auto Provision Frequency and Time1) When the Auto Provision Frequency is set and Auto Provision Time is disabled (set to None), the Auto Provision function will work after the AutoProvision Fre-quency; 2) When both Auto Provision Frequency and Auto Provision Time are set, for example:The Auto Provision Frequency is set to 24 hours, and the Auto Provision Time to 2:00, and the Auto Provision function will work at 2:00 on the day after tomorrow (3, Jan).Therefore, to have this function work at 23:00 tonight if it is 8:00 now, you set the Auto Provision Frequency to 0 hours and the Auto Provision Time to 23:00.AES Encryption:-Encryption function and input the AES Key matching the one on the server.1. LDAP OverviewLDAP stands for Lightweight Directory Access Protocol which is a client-server protocol for accessing a directory service. LDAP lets users locate organizations, the Internet or on a corporate intranet, and whether or not you know the domain name, IP address, or geographic whereabouts.An LDAP directory can be distributed among many servers on a network, then replicated and synchronized regularly.Please note that on the IP115/IP125, the LDAP Phonebook version must be V2.2.3.1-2210 or higher Access the web UI and click PhoneBook on the menu bar, then click LDAP. LDAP
553. Attributes3.2 LDAP3.1 Common AttributesAbbreviation Name Descriptioncn commonName Full name of the user.company company Company or organization namegn givenName First namehomePhone homeTelephoneNumber Home Phone number3.2.1 LDAP Name Filter-Default Value: <blank>Examples: (&(telephoneNumber=%s)(sn=%)) (|(cn=%s)(sn=%s))-
56 (!(cn=%s)) 3.2.2 LDAP Number Filter(ipPhone=%s))Default Value: <blank>Examples: (|(telephoneNumber=%s)(Mobile=%s)(ipPhone=%s))Returns all LDAP records which have the “telephoneNumber” or “Mobile” or “ip- (&(telephoneNumber=%s)(sn=*))-3.2.3 Server AddressDescription: This setting refers to the DNS name or IP address of the LDAP server.Default Value: 0.0.0.0Example: 192.168.1.100 ldap.company.com3.2.4 PortDefault Value: 3893.2.5 Basename of the search base object) which corresponds to the location in the direc-tory from which the LDAP search is requested to begin. The search base nar-rows the search scope and decreases directory lookup time. If there are multiple organizational units in your directory (for example, OU=Sales in O=COMPANY and OU=Development in O=COMPANY), but the “OU=Sales” organization never uses AOL AIM, users can restrict the lookup to the OU=Development subtree only
57by entering providing the following search base: OU=Development, O=COMPANY. Other examples see below.Default Value: <blank>Examples: o=UNIVERSITY OF NEW ORLEANS,c=US o=SFU,c=CA dc=escene,dc=cn 3.2.6 User NameDescription: This setting species the bind “Username” for LDAP servers. Most LDAP servers allow anonymous binds in which case the setting can be left blank. However if the LDAP server does not allow anonymous binds, users will need to provide the Username and Password allowed to query the LDAP server.Default Value: <blank>3.2.7 PasswordDescription: This setting species the bind “Password” for LDAP servers. RCA IP phones use “simple” authentication scheme for bind requests. This setting can be left blank in case the server allows anonymous binds. Otherwise users will need to provide the Password along with the Username in order to access the LDAP server.Default Value: <blank>3.2.8 Max.Hits(1~32000)Description: This setting species the maximum number of search results to be returned by the LDAP server. If Max.hits is 0 or blank the LDAP server will return all search results. Please note that a very large value of the Max.hits will slow down the LDAP lookup, therefore the setting should be congure according to the available bandwidth. The default value for this setting is blank.Default Value: 503.2.9 LDAP Name AttributesDescription: This setting can be used to specify the “name” attributes of each re-cord which are to be returned in the LDAP search results. This setting compresses the search results, as the server only returns the attributes which are requested by the RCA IP phone. The setting allows the user to congure multiple space separated name attributes. Please consult the system administrator regarding which name attributes are to be congured.
58Valid Values: Space separated name attributes, see examples below.Default Value: <blank>Examples: cn sn displayName Requires “cn”, “sn” and “displayName” elds for each LDAP record. givenNameRequires “givenName” eld for each LDAP record. vorName nachNameRequires “vorName” and “nachName” elds for each LDAP record.3.2.10 LDAP Number AttributesDescription: This setting can be used to specify the “number” attributes of each record which are to be returned in the LDAP search results by the LDAP server. This setting compresses the search results, as the server only returns the attributes which are requested. The user can congure multiple space separated number attributes by using this setting. Please consult the system administrator regarding which number attributes are to be congured.Valid Values: space separated number attributes e.g. telephoneNumber Mobile ipPhone HomeDefault Value: <blank>Examples: Mobile telephoneNumber ipPhoneRequires “Mobile”, “telephoneNumber” and “ipPhone” elds for each LDAP record. Home Private OceRequires “Home”, “Private” and “Oce” elds for each LDAP record.3.2.11 ProtocolDescription: Protocol is the protocol version for the phone that send the bind request to the server. Please make sure the LDAP server supports version 3/2 bind requests.Valid Values: version 3/version 2Default Value: version 33.2.12 Search Delay(ms)(0~2000)Description: This setting is for conguring the delay display time after search.Valid Values: 0~2000Default Value: 0
593.2.13 LDAP Lookup for Incoming CallDescription: This setting can be used to enable calling line identication using LDAP. When the setting is enabled, the phone performs an LDAP number search for the incoming number and displays the name of the calling party accordingly.Valid Values: <Enabled>, <Disabled>Default Value: Disabled3.2.14 LDAP Sorting ResultsDescription: This setting is for sorting the search results. If enabled, it will arrange in alphabetical order the name displayed; if only has the number return, it will list in numerical order. Valid Values: <Enabled>, <Disabled>Default Value: Disabled3.2.15 LDAP Lookup for PreDial/DialDescription: This setting can be used to enable call out line identication using LDAP. When the setting is enabled, the phone performs an LDAP number search for PreDial or Dial status.Valid Values: <Enabled>, <Disabled>Default Value: Disabled3.3 Example for CongurationUsers can use the below settings as a starting point and adjust the lter and dis-play attributes according to their needs.LDAP Name Filter: (&(telephoneNumber=%s)(sn=%))LDAP Number Filter: (&(telephoneNumber=%s)(sn=*))Server Address: 192.168.200.254 #####this setting is relate with the server conguration.Port: 389 #####this setting is relate with the server conguration. Base: dc=Escene,dc=cn #####this setting is relate with the server congu-ration. User Name: cn=manager,dc=escene,dc=cn #####this setting is relate with the server conguration.Password: ***** #####this setting is relate with the server conguration.Max.Hits: 50 LDAP Name Attributes: cn sn displayName LDAP Number Attributes: Mobile telephoneNumber ipPhone Protocol: Version 3 #####this setting is relate with the server conguration. Search Delay(ms)(0~2000): 0
60LDAP Lookup for Incoming Call: EnabledLDAP Sorting Results: EnabledLDAP Lookup for PreDial/Dial: Enabled4. Conguration on the RCA Phone
61ServiceIf trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-511-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.This product may be serviced only by the manufacturer or its authorized service agents. Changes or modications not expressly approved by Teleeld NA Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1-800-511-3180.Or refer inquires to:Teleeld NA Inc.Manager, Consumer Relations4915 SW Grith Dr. #302Beaverton, Or 97005Attach your sales receipt to the boOKlet for future reference or jot DOWN the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period.Purchase date ________________________________________________ Name of store, installer or dealer _________________________________
62WarrantyLimited WarrantyWhat your warranty covers:• Defects in materials or workmanshipFor how long after your purchase:• Two years, from date of purchaseWhat we will do:• Provide you with a replacement unit. The exchange unit is under warranty for the remainder ofthe original product’s warranty period.How you get service:• Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidencethat the product is within the warranty period. Proof of warranty eligibility is required and must be presented to obtain warranty service.• Contact RCA Customer Care at (800) 511-3180. Our representatives will help you troubleshoot and diagnose the problem. As you may be asked to disconnect your RCA telephone from it’s power source, you must call from another telephone. If the issue cannot be resolved by our Customer Care Team, you will be issued an RMA (Return Merchandise Authorization) number and be given instructions on how to submit your proof-of-purchase paperwork and where to send your defective merchandise.• You will be responsible for shipping the defective unit back to our warranty fulllment center at your own expense. You are responsible for damage or loss during shipment so insuring the product during return shipping is highly recommended.• We will ship a replacement to you freight pre-paid.What your warranty does not cover:• Customer instruction. (Your Instruction BoOK provides information regarding operatinginstructions and user controls. Additionally, our Customer Care Center is staed 24x7 withproduct experts that can assist you with any questions that may arise during setup and use of your RCA telephone.• Installation and setup service adjustments• Batteries, if applicable• Damage from misuse or neglect• Products that have been modied of serviced outside the USA• Products purchased from non-authorized retailers, dealers or resellers
63• Products purchased or serviced outside the USA• Acts of nature, such as, but not limited to lightning damage• 3rd party products, such as headsetsProduct Registration:• Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary. The return of the card is not required for warranty coverage.Limitation of Warranty:• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION GIVEN BY TELEFIELD NA INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.•REPAIR OF REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. TELEFIELD NA INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.How state law relates to this warranty:• Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you.• This warranty gives you specic legal rights, and you also may have other rights that vary from state to state.If you purchased your product outside the USA, Mexico or Canada:This warranty does not apply. Contact your dealer for warranty information.
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