Thales DIS USA PR01523 Gemalto Reader AT10K / Gemalto OEM Reader AT10K User Manual Gemalto OEM Reader AT10K

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Application ID	HXagT4GpaoF0RTcRTcgXJg==
Document Description	user manual Gemalto OEM Document Reader AT10K
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Date Submitted	2018-07-24 00:00:00
Date Available	2018-07-24 00:00:00
Creation Date	2018-07-19 07:04:06
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Document Lastmod	2018-07-19 07:04:06
Document Title	user manual Gemalto OEM Document Reader AT10K
Document Creator	Microsoft® Word 2013

Gemalto OEM Document Reader AT10K
User Guide
Document:
Version:
Date:
DT-01945
A1
July 2018
Gemalto OEM Document Reader AT10K User Guide
Introduction
Important Notices
By using the Gemalto OEM Document Reader AT10K product range (the “Product”), you (the “User”), agree to be bound by the
following terms and conditions.
Because use of the Product varies widely and is beyond the control of Gemalto the user is responsible for determining whether the
Gemalto Product is fit for a particular purpose and suitable for user’s application. Warranties, remedies and limitations may vary by
product and jurisdiction.
Gemalto offers a range of security products to protect against article and/or document identity counterfeit, alteration, diversion,
duplication, simulation and substitution. However no security products can guarantee absolute protection against attempts to
successfully accomplish these illegal activities.
Technical Information: The technical information, recommendations and other statements contained in this document are based
upon tests or experience that Gemalto believes are reliable, but the accuracy or completeness of such information is not
guaranteed.
Warranty, Limited Remedy and Limited Liability:
THE FOLLOWING IS MADE IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Gemalto warrants that its Product will meet Gemalto’s
written specifications at the time of shipment. Gemalto’s obligation and your exclusive remedy shall be, at Gemalto’s option, to
replace or repair the Gemalto Product or refund the purchase price of the Gemalto Product. IN NO EVENT WILL GEMALTO BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO
LOSS OF PROFITS, IN ANY WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED
© Gemalto 2018. All rights reserved.
Scotch-Brite is a trademark of 3M. Used under license in Canada. Windows. Visual C++, Microsoft, Visual Basic, Windows Vista are
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Kensington is a registered
trademark of ACCO Brands. Java is a registered trademark of Oracle and/or its affiliates. Data Matrix is a trademark of Robotic
Vision Systems, Inc. (RVSI). Ubuntu is a registered trademark of Canonical Ltd. Linux is a registered trademark of Linus Torvalds.
QR Code is a registered trademark of DENSO WAVE INCORPORATED. MIFARE is a trademark of NXP Semiconductors. macOS
is a trademark of Apple Inc., registered in the U.S. and other countries. Corning Gorilla Glass is a trademark of Corning
Incorporated.
No part of this publication may be reproduced, transcribed, stored in a retrieval system or transmitted in any form whatsoever,
without the prior written consent of Gemalto.
Gemalto reserves the right to make changes to its Products at any time and without notice.
Office Locations
The Americas
Europe, Middle East and Africa
1545 Carling Avenue, Suite 700
Ottawa, Ontario
Canada K1Z 8P9
6 rue de la Verrerie
CS 20001
92197 Meudon
France
Telephone: +1 800 581 2631
technical.service@gemalto.com
Asia, Pacific and Australia
12 Ayer Rajah Crescent
139941 Singapore
Singapore
Telephone:
Page 2 of 30
+65 6317 3333
Telephone: +33 1 55 01 50 00
Gemalto OEM Document Reader AT10K User Guide
Introduction
Preface
This user guide describes the features and functions of the Gemalto OEM Document Reader AT10K.
(Models PV71-XX-XX-XX)
This manual is intended to be used by kiosk hardware developers and integrators. It provides the
mechanical and electrical specifications required to incorporate the reader into a kiosk as well as
guidance on the operation, troubleshooting and maintenance of the reader.
Revision History
Version
Date
Description
June 2018
Initial release
A1
July 2018
FCC and Canada EMC notice
Electromagnetic Compatibility (EMC)
The Products are designed to be immune to levels of interference generated within an office environment
and not to interfere with other equipment. In order to provide this level of compatibility the Product, its
cabling and PSU or its installations, must not be modified in any way.
Modifications or changes to the Product, the interface cables or the power
supply not expressly approved by the manufacturer could void the User's
authority to operate the Product and/or break local laws or regulations.
In some situations AC line transients or Electrostatic Discharge may cause a
loss of communication between the document reader and the host application.
If this occurs, it may be necessary to restart the host application, or unplug and
reconnect the USB cable, or power cycle the document reader in order to
restore operation.
For further regulatory information or copies of certificates contact your local Gemalto representative or
direct your questions to technical.service@gemalto.com
EMC Compliance Europe
The Product meets the following European Council Directives:

Scanner: EMC (2014/30/EC), RFID option: Radio Equipment (RED) (2014/53/EC)

PSU: EMC (2014/30/EC), LVD (2014/35/EC)
FCC/Canada Radio Frequency Rules and Regulations
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
Page 3 of 30
Gemalto OEM Document Reader AT10K User Guide
Introduction
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of
Gemalto. Unauthorized modifications may void the authority granted under FCC rules permitting the
operation of this device.
PART NUMBER: XSPV7502000001
MODEL NAME: PV75-02-00-00-01
PRODUCT FAMILY: AT10K
SERIAL NUMBER: 123456789
MADE IN USA
FROM GLOBALLY SOURCED MATERIALS
REV: xx
AW-00231 L
FCC ID:2AQL3PR01523
IC ID:22832-PR01523
FCC Labelling
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
FCC ID: 2AQL3PR01523
Canada Labelling
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two
conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation
of the device.
Page 4 of 30
Gemalto OEM Document Reader AT10K User Guide
Introduction
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts
de licence. L’exploitation est autorisée aux deux conditions suivantes :
1) L’appareil ne doit pas produire de brouillage;
2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
Canadian ID: 22832-PR01523
Disposal - European Directive 2011/65/EU
Do not dispose of this equipment in domestic or general waste. These devices can be
recycled and should be disposed of in accordance with your local and national
regulations.
Do not send equipment back to Gemalto unsolicited.
Packing for Transportation
When packing this product for repair or shipment, carefully disconnect the cables and power supply and
pack in the original inner and outer packaging cartons.
Page 5 of 30
Gemalto OEM Document Reader AT10K User Guide
Introduction
Important Safety Information
This manual contains important information regarding the operation of the Gemalto OEM Document
Reader AT10K. For the safe and reliable operation of the readers, all users must ensure that they are
familiar with and fully understand all instructions contained herein.
Indicates a hazardous situation which, if not avoided, could result in death or
serious injury.
Indicates a hazardous situation which, if not avoided, could result in injury or
equipment damage.
Indicates a situation which, if not avoided, could result in equipment damage.
Note:
Provides additional important information.
To reduce the risk associated with hazardous voltage which, if not avoided, could result in
death or serious injury:

Do not use the reader with any AC power supply other than the provided Gemalto AC
power supply.

Do not use AC power supply and/or power cord if it is damaged.

Do not open the reader and/or power supply. Reader is to be serviced by trained
personnel only. No user serviceable parts or adjustments inside.

Do not modify or attempt to modify the reader and/or AC power supply.

Use only in an indoor dry location. Do not use the product in an outdoor and/or wet
environment.
To reduce the risks associated with environmental contamination which, if not avoided, could
result in minor or moderate injury:
Page 6 of 30

Dispose of electronic waste in accordance with all applicable regulations.

Only an authorized, trained technician should perform change the glass. Failure to
correctly follow the instructions could result in injury or cause damage to the
equipment. Readers with broken glass should be sent to a repair centre for cleaning
and safe disposal of the broken glass pieces.

Modifications or changes to the Product, the interface cables or the power supply not
expressly approved by the manufacturer could void the User's authority to operate the
Product and/or break local laws or regulations.
Gemalto OEM Document Reader AT10K User Guide
Page 7 of 30
Introduction

Modifications or changes to the Product, the interface cables or the power supply not
expressly approved by the manufacturer could void the User's authority to operate the
Product and/or break local laws or regulations.

Use a safe cloth that will not damage glass, such as the provided Microfiber Cleaning
Cloth. To reorder cleaning cloths, contact Global Technical Services (GTS). Do not
use abrasive cleaners or solvents. These may scratch the glass or damage the
oleophobic coating.

The document clip side piece increases the width of the reader and therefore any cutout for the reader needs to accommodate the extra size. Only use the screws provided
– longer screws will damage the internal reader structures

Please consult Gemalto to ensure that your kiosk design is optimal. For detailed
information about reader dimensions, clearances, mounting hardware, document
illumination areas, and RFID performance, please see the Gemalto OEM Document
Reader AT10K drawing DT-01953.

In some situations AC line transients or Electrostatic Discharge may cause a loss of
communication between the document reader and the host application. If this occurs, it
may be necessary to restart the host application, or unplug and reconnect the USB
cable, or power cycle the document reader in order to restore operation.
Gemalto OEM Document Reader AT10K User Guide
Introduction
Table of Contents
Electromagnetic Compatibility (EMC) .................................................................................................................................. 3
Disposal - European Directive 2011/65/EU ......................................................................................................................... 5
Packing for Transportation .................................................................................................................................................. 5
1.
Introduction ....................................................................................................................................................................... 9
Key Features ....................................................................................................................................................................... 9
Supported Documents and Formats ................................................................................................................................. 10
Imaging Features .............................................................................................................................................................. 10
Common Applications ....................................................................................................................................................... 10
Security Features .............................................................................................................................................................. 11
True-colour/Anti-glare Technologies ................................................................................................................................. 12
2.
Product Description ........................................................................................................................................................ 13
Document Window ............................................................................................................................................................ 13
Back Panel ........................................................................................................................................................................ 14
Status Indicator LEDs........................................................................................................................................................ 15
3.
Kiosk Enclosure Design ................................................................................................................................................. 16
Mounting ........................................................................................................................................................................... 16
Fascia Design ................................................................................................................................................................... 16
Hood/Cover Requirements ................................................................................................................................................ 17
Document Clip................................................................................................................................................................... 17
4.
Installing the Reader ....................................................................................................................................................... 18
Before you begin ............................................................................................................................................................... 18
Unpack the Reader ........................................................................................................................................................... 18
Install the Software ............................................................................................................................................................ 19
Connect the Reader Cables .............................................................................................................................................. 19
Test the Reader Installation .............................................................................................................................................. 20
5.
Reading Documents........................................................................................................................................................ 22
6.
Maintenance .................................................................................................................................................................... 23
Cleaning the reader ........................................................................................................................................................... 23
Replacing the document glass .......................................................................................................................................... 23
7.
Specifications .................................................................................................................................................................. 26
A.
Troubleshooting .............................................................................................................................................................. 27
B.
Customer Service ............................................................................................................................................................ 29
Returning the Reader for Maintenance ............................................................................................................................. 30
Page 8 of 30
Gemalto OEM Document Reader AT10K User Guide
Introduction
1. Introduction
The Gemalto OEM Document Reader AT10K is used to inspect and image travel documents, including
electronic travel documents and 1D and 2D barcodes used by the airline industry on paper and mobile
device boarding passes. The reader’s low-profile and simple shape make it ideal for integration with selfservice kiosks, counters and eGates at airports and other locations such as railway terminals.
Gemalto OEM Document Reader AT10K
with open document scanning
Key Features
The Gemalto OEM Document Reader AT10K eases the integration into OEM devices:
Page 9 of 30

Small size and simple design with multiple mounting points to simplify integration into gates,
kiosks and desks and facilitate mounting/dismounting for maintenance

“Landing lights” style user feedback LEDs with red cross/green tick indicators make it clear how
to use the reader even for infrequent users

Flat top – easily allows mobile phones, tablets and paper documents to be placed for scanning

ID cards and barcodes can be placed anywhere, any angle on the glass window and read

No moving parts and robust construction for longer service life

Low height, designed to easily integrate in desktop kiosks, can be placed under a monitor

Provides two USB2.0 ports for attaching additional biometric devices like a webcam or fingerprint
reader (requires external PSU)

Can be powered from a single USB 2.0 port or an external PSU

Glass specified to resist scratching and with an easy clean Oleophobic coating

Optional high performance hardened Corning® Gorilla® Glass
Gemalto OEM Document Reader AT10K User Guide
Introduction
Supported Documents and Formats
The Gemalto OEM Document Reader AT10K reads a wide-range of documents and formats:

Supported documents include passports, visas, ID cards and all other ICAO-standard travel
documents, as well as many non-ICAO variations

Optional Integrated ePassport (RFID chip) reader so kiosk can read the Machine Readable Zone
(MRZ) and smartcard chip in one operation.

Contactless IC reading for ePassports (LDS 1.7 & 1.8) including basic access control
(BAC), passive/active authentication (PA/AA), Chip Authentication (CA), Terminal
Authentication (TA), extended access control (EAC v1/v2), supplementary access control
(SAC) and PACE-CAM are supported. The SDK provides writing capability using APDUs

Contactless IC reading for eDL & iDL (electronic driving licenses) up to DG14 including
basic access control (BAP v1), Password Authenticated Connection Establishment
(PACE), passive/active authentication (PA/AA), Chip Authentication (CA), Terminal
Authentication (TA), supplementary access control (SAC) and extended access control
(EAC v1) are supported

Reads 1D and 2D barcodes (PDF417, Aztec, QR® codes and Data MatrixTM), SDK includes an
AAMVA decoder

Reads home print and mobile (cell) phone boarding passes (BCBP) and 1D/2D barcodes.

Data capture from HRZ and non-ICAO documents (optional software package)

Enhanced document detection and authentication software (optional software package)
Imaging Features
The Gemalto OEM Document Reader AT10K has the following imaging features:

True-colour and anti-glare technologies deliver accurate, colour calibrated images while
minimizing interference from document laminate reflections, optically-variable security features or
ambient light

Multiple light sources for image capture and authentication – visible (RGB), infra-red (B900 band
IR), ultra-violet (UV-A 365nm)

Captures full-colour or grey-scale images (370 and 700 DPI camera options)

Flexible software interface (Gemalto Document Reader SDK) allows host application to select
which illumination sources to use, image type, image compression, ePassport LDS data and
validation, photo extraction, etc.
Common Applications
Typical uses of the Gemalto OEM Document Reader AT10K include:
Page 10 of 30

Airline self-service check-in and bag-drop

eGates for Automatic Border Control

Advanced Passenger Clearance kiosks

Boarding gates including reading boarding passes including from cellphones and home-print

Electronic manifests with traveler photo images for API data collection by airlines, cruise lines and
ferries
Gemalto OEM Document Reader AT10K User Guide
Introduction

Hotel check-in and reporting and to meet governement regulation

ID checks for residency, right to work, employee on-boarding, right to rent and money laundering
regulations in banks, real estate agents, recruitment consultants, etc

Car rental ID checks on driving licences (requires additional software module for non-AAMVA
barcoded documents)

ePassport and other travel document reading and authentication

Scanning full-colour or grey-scale images of travel documents

Travel document quality assurance during document issuance
Security Features
The Gemalto OEM Document Reader AT10K can help authentication software detect forged or
counterfeit documents. Using Infra-Red light reveals security patterns and features such as Anti-Stokes
inks and can highlight some MRZ substitutions.
Reading the UV features printed in fluorescent inks on a document provides identity verification software
with colour images of covert document security features.
The following images show the different light sources supported by the document reader.
Visible Image
Ultraviolet Image
Page 11 of 30
Infrared Image
Gemalto OEM Document Reader AT10K User Guide
Introduction
True-colour/Anti-glare Technologies
Anti-glare technology, ambient light compensation and true colour imaging ensure that the Gemalto OEM
Document Reader AT10K will deliver superior, accurate images of challenging documents in demanding
conditions, including those with holographic laminates. Studies have shown that reproducible colours and
contrast are important for document authentication and Gemalto Document Readers are both flat field
corrected and have colour calibration. Ambient light removal enables the capture of high quality images,
including UV, without a hood.
Without Anti-Glare Technology
Overhead Ambient Lighting
Page 12 of 30
With Anti-Glare Technology
Ambient Light Removed
Gemalto OEM Document Reader AT10K User Guide
Product Description
2. Product Description
The reader is a self-contained device designed to be incorporated into a self-service kiosk terminal. The
main hardware features are:

A document window/platern for placement of documents to be read

LEDs to indicate document reading status

A back panel containing communication, USB hub, and power connection ports

Attachment points for mounting the reader to a kiosk chassis
Document Window
The document window is a glass surface measuring 125 x 88 mm located on top of the reader. Users
place documents on the document window, imaging side down, and slide them to the back of the
document window to scan them. The document window is slightly larger than ICAO 9303 requirements to
accommodate oversized documents.
The reader has document aligmnent guides on the left and rear and the user is advised to push the
document squarely into the far left corner for the most consistent reading results. Alternative alignment
guide formats, including without guides, are available on request.
Page 13 of 30
Gemalto OEM Document Reader AT10K User Guide
Product Description
Back Panel
The back panel features the USB host communication port, 2 USB ports for peripherals, a power supply
connector and a power switch.
USB Ports
Communication to and from the host PC is via USB 2.0. The USB host interface is a standard Type B
connector.
A built-in USB hub and two auxilliary USB 2.0 Type A connectors allow you to connect additional USB
peripherals such as a mouse, keyboard, printer, etc. The two USB peripheral connectors are capable of
supplying +5V DC (500mA) to the peripherals (e.g. 500mA to each peripheral) when the reader is
powered from an external power supply.
The reader is capable of operating on USB 2.0 power. However, when operating on USB power, due to
the limited power available over the USB interface:

the reader's speed will be slightly slower than when powered from the external power supply

the back panel USB peripheral ports will not be available.

Linux and macOS operating systems is not supported
A power supply is included with each Gemalto OEM Document Reader AT10K. Gemalto recommends the
use of the supplied power supply for best performance.
Power Switch
The power switch is a latching rocker type. Pushing the power switch to the On position allows the reader
power to be locked On for Kiosk applications.
Power Connector
The supplied power supply is Underwriters Laboratory (UL)-Listed and capable of providing +5V DC at
3A. The connector pinouts are shown in the following figure:
Page 14 of 30
Gemalto OEM Document Reader AT10K User Guide
Product Description
Power Supply Connector
Do not use the reader with any AC power supply other than that provided
by Gemalto.
Status Indicator LEDs
The status LEDs are designed to make the reading process more intuitive for untrained users such as
infrequent travellers. The LEDs indicate the reader’s status and the progress of the read until the point
when the document can be removed from the reader. These LED sequences have been designed to help
occasional users place documents correctly. During a read the following states can be seen:
LED Colour
Status
Description
Yellow – landing
lights
Ready
Reader is ready to scan a document
Yellow –
progress bar
Busy
Reader is scanning a document and processing the data.
Green tick
Successful read
A known document type was presented and processing was
successful.
Red cross
Some data failed
to read
Document is of an unknown type or did not process properly.
The LEDs are also used to indicate self-test states during power up as follows:
LED Colour
Description
All LEDs off
Hardware failure, return to service centre if fault persists.
Red cross flashing
Self-test failure, error can be determined from flash sequence, return to service centre if
fault persists.
Red cross on
Self-test failure, return to service centre if fault persists.
2 Yellow LEDs
blinking
Device preparing for operation.
Red cross slow
flash
Power up sequence failed to finish, return to service centre if fault persists.
Green tick flashing
USB cable is not connected and optional power supply is in use.
Yellow – landing
lights
Reader has powered up correctly, is connected to the host application and is ready to
scan a document.
Page 15 of 30
Gemalto OEM Document Reader AT10K User Guide
Kiosk Enclosure Design
3. Kiosk Enclosure Design
To assist in the mechanical design, 3D CAD models of the reader are available in all popular formats.
Contact your sales representative or Gemalto Technical Services for details.
Please consult Gemalto to ensure that your kiosk design is optimal.
For detailed information about reader dimensions, clearances, mounting
hardware, document illumination areas, and RFID performance, please see the
Gemalto OEM Document Reader AT10K drawing DT-01953.
Mounting
The Gemalto OEM Document Reader AT10K can be mounted directly to a kiosk or eGate via two M3
machine screws on the bottom and/or side faces. Ensure appropriate length screws are used that do not
damage the inside of the reader. Alternatively, the reader may be mounted to a bracket (not supplied by
Gemalto) to adapt to the required mounting geometry.
Mounting points
Fascia Design
The Gemalto OEM Document Reader AT10K can be mounted such that its glass surface is flush with the
kiosk or eGate surface.
Note: The performance of RFID can be severely impacted by the presence of metal (e.g. stainless
steel) close to the antenna. For readers equipped with RFID, a minimum no-metal distance of 12
mm around the perimeter of the reader, must be ensured. The reader may also be mounted
such that its glass surface is raised approximately 12 mm above the surrounding.
Page 16 of 30
Gemalto OEM Document Reader AT10K User Guide
Kiosk Enclosure Design
Hood/Cover Requirements
The Gemalto OEM Document Reader AT10K has anti-glare and ambient light compensation technologies
that enable you to design kiosks that do not require ambient light hoods or covers over the document
window, thus simplifying end-user interaction.
When designing the Gemalto OEM Document Reader AT10K into a kiosk, it is important to remember
that any kiosk features which are within the reader's field of view AND are illuminated by the reader's
internal illumination LEDs may be inadvertently imaged by the reader and interfere with correct document
detection or processing.
To ensure optimal performance the kiosk design should ensure there is nothing inside the reader's field of
view or, if this is not possible, any objects within the field of view should be flat black.
Note: Please consult the Gemalto OEM Document Reader AT10K Integration drawing DT-01953 for
detailed information about document illumination areas.
Document Clip
The Gemalto OEM Document Reader AT10K has an optional adjustable clip that helps to hold
documents flat to the surface of the glass.
A spine hold down clip can be provided for either the left, right or both sides
To attach the document clip:
The document clip side piece increases the width of the reader and therefore any
cut-out for the reader needs to accommodate the extra size.
Only use the screws provided – longer screws will damage the internal reader
structures
Using document clip option, place the clip side piece against the reader and secure with the 2
screws provided.
Page 17 of 30
Gemalto OEM Document Reader AT10K User Guide
Installing the Reader
4. Installing the Reader
This chapter explains how to install the Gemalto OEM Document Reader AT10K software and connect
the reader to the PC.
Before you begin
Before you install the reader, you need to meet the following requirements:

A PC with an USB 2.0 port (the reader will not work if connected to a USB 1.1 port)

A PC running 32 or 64 bit versions of Microsoft® Windows® XP SP3, Windows Vista®,
Windows® 7, Windows® 8.1 or Windows® 10, Linux® builds for Ubuntu 10.04 and CentOS 6, 32
bit only. Additionally macOS is supported (contact Gemalto for more details). An external PSU is
required for Linux and macOS.

Administrative rights to install the software.

If you are installing multiple readers with the RFID option, ensure a minimum of 25 cm (10 inches)
between readers to prevent potential interference.
Unpack the Reader
Each reader package consists of:

Gemalto OEM Document Reader AT10K

Power supply unit (PSU) and AC cable

Test card

USB communication cable

Micro fibre cloth

Software download instructions
To unpack the reader:
Remove the contents from the box and separate the components from the packing material.
Verify that all the parts described have been received. If any parts are missing, contact Gemalto
Technical Services.
Keep and store the original packaging in the event that the reader requires shipment back to
Gemalto for maintenance.
Note: If the reader has been stored in a cold environment (i.e. below room temperature), allow the
reader warm up for a minimum two hours before powering it on.
DO NOT connect the reader to the computer until you have installed the software. See “Install the
Software” section below.
Page 18 of 30
Gemalto OEM Document Reader AT10K User Guide
Installing the Reader
Install the Software
The reader package contains an instruction sheet with links to a customer portal to download the software
components and documentation necessary to install and operate the reader:

Gemalto Document Reader SDK

Reader and software documentation

Required drivers

Additional SDKs based on the reader model
To install the reader software:
Download the latest SDK software from the link. Click on the Gemalto Document Reader SDK x.x.x
Setup.exe link and save the exe file to a known location on the host PC (for example, the desktop).
Run the downloaded .exe file and follow the on screen instructions.
Connect the Reader Cables
Note: Make sure you install the software before connecting the reader.
To install the reader, you need to connect the following cables:

USB cable – The reader is supplied with a USB 2.0 cable (Type A to Type B). The cable provides
both power and data connectivity to the reader. The cable provides both power and data
connectivity to the reader.
Type B (connects to reader)

Type A (connects to PC)
Power supply (optional) – You need to use the optional power supply (PSU) if you want to
use the reader as a powered USB2.0 hub and with Linux and macOS. The Power connector
is a latching type that cannot accidentally detach as the reader is moved about. To remove the
connector, grasp the connector shell and pull away from the reader.
To connect the reader cables:
Note: Only use the provided USB cable and optional PSU with the reader.
Modifications or changes to the Product, the interface cables or the power
supply not expressly approved by the manufacturer could void the User's
authority to operate the Product and/or break local laws or regulations.
Page 19 of 30
Gemalto OEM Document Reader AT10K User Guide
Installing the Reader
To reduce the risk associated with hazardous voltage which, if not avoided,
could result in death or serious injury:

Do not use the reader with any AC power supply other than the
provided Gemalto AC power supply.
Connect the USB cable:
I.
Insert the Type B connector into the USB port located on the back of the reader.
II. Insert the Type A connector into a USB port on the host PC.
If you want to attach peripheral USB devices to the reader, you will need to connect the power
supply (if you are using the reader as-is, you can skip this step). To connect the power supply:
I.
Connect the connector from the power supply to the power connector at the rear of the
reader. Do not force. There is only one orientation that will allow the cable to be connected
to the power port.
II. Connect the AC cable to a functioning power outlet.
Turn the reader on using the rocker switch.
A power-on self-test occurs automatically during power up. If the reader is installed correctly and is
operational, the indicator light should illuminate the green tick. If another LED shows then consult
page 15 on LED status.
Test the Reader Installation
After installing the reader, perform a quick test to ensure the reader is functioning properly and the
software was installed correctly.
To test the reader:
Start the application Reader Expo from the shortcut created during software installation.
Select a scheme that matches your reader. If you are unsure, select the “ePassport and Images”
scheme.
Page 20 of 30
Gemalto OEM Document Reader AT10K User Guide
Installing the Reader
Click Select.
Verify that the yellow LEDs are in landing lights sequence and the Reader State in the lower left is
“Enabled”.
The reader is ready to accept documents.
Select the test card (DS-00031 or DS-00034) supplied with the reader.
Place the test card face down on the document window, aligned with the left guide, with the test
card instructions facing up.
Push the card to the back of the document window until it stops.
Note: Do not move the document during the scanning process.
Observe the lights during the scanning procedure.
The yellow LEDS change from landing lights sequence to prgress bar sequence while the reader
scans and processes the data. Ensure that the document is held still whilst reading.
The OK light (green tick) turns on, indicating a successful read.
The yellow LEDs return to landing lights sequence, indicating that the reader is ready to scan
another document.
The data from the test card is sent to the host computer and the results displayed on the PC screen. If
the test is successful, a screen similar to the following screen is displayed.
Page 21 of 30
Gemalto OEM Document Reader AT10K User Guide
Reading Documents
5. Reading Documents
This section describes the proper document placement for travel documents:
Hold the document face down. Note:
 For passports and booklet-style documents, open the document and ensure the data page is
facing towards the reader and downwards.
 For boarding passes, make sure its barcode is oriented towards the reader. Place the document
over the glass window, do not move or hover it.
 For mobile devices ensure the screen is on and place the screen down over the glass window,
holding it still for approx. 2 seconds or until the user LEDS indicate the device can be removed.
Some devices require the screen brightness to be turned high. The device can be held up to 1cm
from the glass. With tablets ensure that the barcode is over the glass window.
Place the document on the glass document window.
Push the document until the leading edge is all the way to the back, far left corner. When the
document reaches its proper position, the reader will automatically start scanning the document.
Note: Make sure the document lies flat against the document window and held still during reading.
Observe the indicator lights during the scanning procedure:
 The yellow LEDS change from landing lights sequence to progress bar sequence while the
reader scans and processes the data. Ensure that the document is held still whilst reading.
 The OK light (green tick) turns on, indicating a successful read.
 The yellow LEDs return to landing lights sequence, indicating that the reader is ready to scan
another document.
Watch the kiosk screen to ensure the document passes inspection.
Remove the document.
Reading RFID documents
When equipped with the RFID option the reader will detect the presence of a contactless RFID chip and
will read the contactless data. Reading RFID data takes place at the same time as optical imaging, so the
document reading procedure is identical to the procedure described above but depending on the
document may take typically 4 to 12 seconds, the yellow progress bar LEDs turning off will show when
the document can be removed.
Page 22 of 30
Gemalto OEM Document Reader AT10K User Guide
Maintenance
6. Maintenance
The Gemalto OEM Document Reader AT10K has no user-serviceable parts but its glass surface must be
cleaned on a regular basis. For extensive repairs, return the reader to Gemalto repair center. See page
29 for more information.
Cleaning the reader
Clean the reader regularly to ensure proper performance.
Use a safe cloth that will not damage glass, such as the provided Microfiber
Cleaning Cloth. To reorder cleaning cloths, contact Global Technical Services
(GTS).
Do not use abrasive cleaners or solvents. These may scratch the glass or damage
the oleophobic coating.
To clean the reader:
Power off the reader using the power switch on the back panel.
Clean the document window with a clean microfibre cloth. For stubborn dirt, use a mild water based
glass cleaner suitable for touchscreen displays on a lightly dampened microfibre cloth.
Verify that there are no streaks or smudge spots remaining on the document window.
Clean the body of the reader with a microfibre cloth which has been lightly dampened with water.
Turn on the reader by quickly pressing the power switch.
Verify that the power-up self test performs correctly.
Replacing the document glass
You can replace the glass in the document window if it becomes scratched.
Only an authorized, trained technician should perform this procedure. Failure to
correctly follow the instructions could result in injury or cause damage to the
equipment. Readers with broken glass should be sent to a repair centre for
cleaning and safe disposal of the broken glass pieces.
To replace the document window glass:
Remove the two retaining screws located on the back of the panel.
Lift the document clip and then slide off the glass and plastic edge as one piece.
Page 23 of 30
Gemalto OEM Document Reader AT10K User Guide
Maintenance
The glass assembly slides towards the rear, be careful not to damage or remove the rubber gasket
seal. The status/RFID PCB should stay in place.
Check that the status/RFID PCB is correctly located before reassembly. It should sit inside the
reader and be pushed forward into the retaining clips (left picture arrowed). The close-up view
shows (1) the PCB correctly positioned against the clip and (2) correctly seated into the reader
chassis.
Page 24 of 30
Gemalto OEM Document Reader AT10K User Guide
Maintenance
Align the front of the glass surround over the front of the reader and lower the rear of the glass
down to mate with the lower chassis. You should not need to use force.
NOTE: It is important that the internal components be free from dust or other contamination. If any
dust is present, use compressed air to remove it from the optical chamber.
Secure in place with the two screws.
Page 25 of 30
Gemalto OEM Document Reader AT10K User Guide
Specifications
7. Specifications
Physical
Specifications
Electrical
Specifications
Environmental
Specifications
Communication
Interfaces and
Protocols
Power Supply
Specifications
Regulatory
Information and
Standards
* Testing in progress
Page 26 of 30
Dimensions
Length: 17.1 cm (6.7”)
Width: 14.5 cm (5.7”)
Height: 6.5 cm (2.6”)
Imaging Window
125 x 88 mm (4.92 x 3.47”)
4.0 mm (0.157") low iron glass with oleophobic coating
Weight
1.1 kg (2.42 lbs)
Input voltage
5 V DC, from external power supply or USB 2.0 host port
Power consumption
Less than 2.5W (USB 2.0 powered)
Connector
Barrel, locking
Temperature
Operating:–10°C to 50°C (14°F to 122°F)
Storage: –20°C to 50°C (–4°F to 122°F)
Humidity
Operating: 20% to 95% (non-condensing)
Dust*
IP52 rating for dust ingress protection in the optical chamber
Interface
USB 2.0, 480 Mbit/s “High Speed”
Host USB Power
Reader can be powered from a single host USB 2.0
connector (DC power supply also available)
USB connectors
One USB B connect (host)
Two USB A connectors (peripherals)
USB cable length
2.00 m (79 inches)
Aux. USB power
5V DC, 500mA per port (with external power supply only)
Input voltage
100V to 240V AC +/-10%
Line frequency
47 Hz to 63 Hz
Cable length
Power supply cable: 1.3 m (52 inches)
AC line cord: 2.0 m (78 inches)
Power rating
15W
PSU Efficiency
Level VI
Directives*
2014/35/EU Low Voltage Directive
2014/30/EU EMC Directive
2014/53/EU RE Directive
2002/96/EC Waste Electrical and Electronic Equipment
(WEEE) Directive
2011/65/EU Restriction of Hazardous Substances (RoHS2)
Directive
Gemalto OEM Document Reader AT10K User Guide
Specifications
A. Troubleshooting
Use the following table to identify and correct common issues encountered when using the reader.
Symptom
Possible Causes
Recommended Actions
The LEDs do not come on
during power up.
There is no power to the reader.
Verify the reader is connected to a USB
2.0 host port and/or external power
supply.
The reader is damaged.
Follow the procedure outlined in
“Returning the reader for maintenance”.
The power switch is in the Off
position.
Turn the reader on.
The Red cross is flashing or
permanently on.
The reader has failed self-test or is
damaged.
Disconnect all cables and turn off. Plug in
the PSU cable and turn on. Once
successfully powered up then connect the
USB cable. If this procedure does not
clear the error then follow the procedure
outlined in “Returning the reader for
maintenance”.
Green tick flashing
USB cable is not connected
Check USB cable is connected at both
ends. Check USB cable is not damaged.
Check PC USB port is not damaged or
disabled.
The reader is not
communicating with host PC
system.
The cable is not properly
connected or USB drivers are not
properly installed.
Verify that the USB cable is connected to
the host.
Verify that the USB driver is installed.
Verify that only one reader is connected to
the host system and only one instance of
the host application is running.
The Red cross LED
illuminates when a document
is scanned
The document is non-machine
readable.
This is a normal condition when there is
no machine readable data and only the
image is captured from the document.
The document is poorly printed or
does not conform to specification.
The reader is designed to read documents
that are poorly printed. However, some
documents are of such poor quality that
the reader will not be able to process the
OCR data.
Verify the document conforms to ICAO
9303 or OCR B font requirements
High ambient light.
Ensure that ambient light compensation is
enabled in the software SDK
Re-orient the reader so that bright light
does not fall directly on the document
window.
The unit is not configured to read
the document being scanned.
Page 27 of 30
Verify the reader configuration with
technical staff.
Gemalto OEM Document Reader AT10K User Guide
Specifications
Contact Global Technical Services (GTS).
The demo application is not
working.
The document is not orientated
correctly on the scanning window.
For details on document placement, see
“Reading Documents” on page 22.
The application may already be
running.
Verify that only one copy of the application
is running.
The software is installed
incorrectly.
Remove the existing application & reinstall software. For more information see
the Software Installation section.
Another application is already
running
Check that there are no other running
applications or services that have
connected to the reader. Close or disable
any applications or services that are found
and retest using the Gemalto demo
application.
You do not have PC
Administrative rights.
Consult with your IT support
representative.
LEDs do not change after
reading an RF chip
This is a normal condition. RF status is
displayed only on the host screen.
Reader becomes
unresponsive
Close and restart the application.
Disconnect USB and PSU from PC and
then reconnect.
Disconnect USB and PSU. Close
application and then restart PC.
Reconnect document reader to PC and
then open application.
Contact GTS if still unresponsive
USB peripherals attached to
the reader do not power on
or do not function correctly
You need to use the external
power supply when attaching
external devices
Verify the AC power source.
Verify that the AC cable is connected to
the AC power source.
Verify that the power cable is connected to
the power supply port located on the back
panel.
Page 28 of 30
Gemalto OEM Document Reader AT10K User Guide
Specifications
B. Customer Service
If you cannot solve the problem after following the instructions on the section “Troubleshooting“, contact
Gemalto’s Global Technical Services (GTS).
Before Contacting GTS
Be prepared to provide the information required to properly diagnose the problem:

A detailed description of the problem

A detailed description of the actions taken to correct the problem

The serial number of the reader (located on the reader’s bottom panel)
Contacting GTS
Once you have the above information, contact Gemalto’s Global Technical Services at
technical.service@gemalto.com
Page 29 of 30
Gemalto OEM Document Reader AT10K User Guide
Specifications
Returning the Reader for Maintenance
In the event of a suspected problem with Gemalto equipment, please use the following procedure.
To return a reader for maintenance:
Diagnose – The system manager will determine that there is an actual fault with the equipment
which cannot be corrected by following the procedures in this document or with local in-house
knowledge
Initiate Call – The system manager should contact Gemalto GTS via telephone, or email. GTS will
request a detailed description of the problem along with the serial number of the unit. It is the
customer’s responsibility to include or have on hand all pertinent information.
Response/Call Back – A GTS representative will discuss with the system manager to determine
the problem. If the problem can be corrected locally by the system manager with the guidance of
the GTS representative, no further action will be required.
Return Authorization – If the problem cannot be corrected via telephone assistance, the GTS
representative will issue a Return Materials Authorization (RMA) number and form. The RMA
number will be used to track the failed reader, along with verification of the location of the service
depot to where it should be sent.
Return – The system manager will carefully disconnect the defective equipment. The reader should
ideally be packaged in its original packing box. If not, a suitable box with sufficient packing material
should be used to minimize damage during transit. Place a copy of the RMA form inside the box
The RMA number should be prominently displayed on the shipping container in which the reader is
being returned. This reference number will ensure prompt processing of the equipment once it
arrives at Gemalto
The CUSTOMER is responsible for insurance coverage on the reader in case of loss or damage
during transit to Gemalto. The reader should be returned to the Gemalto designated service depot.
Shipping Instructions – Four copies of a commercial invoice, a packing slip, a pro forma invoice,
or the following information, typed on letterhead, must be sent with the reader:

Description of equipment, including serial numbers

Quantity

Value and Country of Origin

Exporter (customer's company)

Consignee (Gemalto)
Please affix the shipping documents and a copy of the RMA form to the outside of the container.
Repair – When the defective equipment is received at the service depot, the reader will be
repaired, tested and returned to the address the CUSTOMER specifies on the RMA form
Page 30 of 30

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