Thrane and Thrane A S EXPLORER-500 INMARSAT TERMINAL WITH BLUETOOTH User Manual BGAN UT Lite

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EXPLORER 500 User Manual

USERS MANUAL

EXPLORER™ 500User Manual

TT 98-122274-E iiDocument number: TT 98-122274-ERelease date: August 24, 2005Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S.Copyright© 2005 Thrane & Thrane A/S. All rights reserved.FCC StatementThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation.Part 15.21Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.Trademark Acknowledgements•EXPLORER is a trademark of Thrane & Thrane A/S.•Bluetooth is a registered trademark of Bluetooth SIG.•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Inmarsat’s product names are either trademarks or registered trademarks of Inmarsat.• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.Note The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

TT 98-122274-E iiiCompany AddressesDenmark USAThrane & Thrane A/SLundtoftegårdsvej 93 DDK-2800 Kgs. LyngbyDenmarkT: +45 39 55 88 00F: +45 39 55 88 88www.thrane.comThrane & Thrane, Inc.509 Viking Drive, Suites K, L and MVirginia Beach, VA 23452USAT: +1(866) SATCOMS or+1 (757) 463-9557F: +1 (757) 463-9581www.thrane.comThrane & Thrane Aalborg A/SPorsvej 2DK-9200 Aalborg SVDenmarkT: +45 39 55 88 00F: +45 96 34 61 01www.thrane.com

TT 98-122274-E ivSafety Summary 1The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assume no liability for the customer's failure to comply with these requirements.Do Not Operate in an Explosive AtmosphereDo not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.Keep Away from Live CircuitsOperating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.Do Not Service AloneDo not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.Do Not Substitute Parts or Modify EquipmentBecause of the danger of introducing additional hazards, do not substitute parts or perform any unauthorized modification to the equipment.Keep Away from Active Antenna FrontThis device emits radio frequency energy when in transmit mode. To avoid injury, keep a minimum safety distance of 0.6 m from the antenna front.Only Use Approved Batteries from Thrane & ThraneUse of non approved batteries may result in explosion, fire, electrical shock or injury. Observe Marked AreasUnder extreme heat conditions do not touch areas of the EXPLORER™ 500 that are marked with this symbol, as it may result in injury.

About the ManualTT 98-122274-E vAbout the Manual 2Intended ReadersThis manual is a user manual for the EXPLORER™ 500. The readers of the manual include anyone who is using or intends to use the EXPLORER™ 500. No specific skills are required to operate the EXPLORER™ 500. However, it is important that you observe all safety requirements listed in the Safety Summary in the beginning of this manual, and operate the EXPLORER™ 500 according to the guidelines in this manual. Manual OverviewThis manual has the following chapters:•Introduction - an overview of the BGAN services and a brief description of the system.•Getting Started - how to insert SIM card and battery, start up the unit, and how to navigate the display menus. Also a short guide to making the first call.•Using the Display and Keypad - an overview of the display menu system and how to use the menus.•Using the Interfaces - how to set up and use each interface.•Using the Web Interface - how to use the built-in Web interface of the EXPLORER™ 500, including a description of the available menus and settings. Also advanced setup of interfaces using the Web interface.•Maintenance and Troubleshooting – a short troubleshooting guide, how to update software and a description of the error messages that may appear in the handset. Also a list of system messages and information on where to get further help if necessary.

TT 98-122274-E viTable of ContentsSafety Summary ........................................................................................ ivAbout the Manual ....................................................................................... vChapter 1 IntroductionWelcome ....................................................................................................1-1In This Chapter ..........................................................................................1-1The BGAN System ...................................................................................1-2The BGAN Services ..................................................................................1-4Overview of the EXPLORER™ 500 ........................................................1-5Your EXPLORER™ 500 ..........................................................................1-6Matrix of Services and Communication Interfaces ...................................1-9What’s Next? .............................................................................................1-9Chapter 2 Getting StartedIn This Chapter ..........................................................................................2-1Unpacking and Assembling ......................................................................2-1Connecting Cables ....................................................................................2-5Powering the EXPLORER™ 500 .............................................................2-6Options for the Start-up Procedure ............................................................2-7Entering the PIN Code ..............................................................................2-9Pointing the Antenna ...............................................................................2-10Using an External Antenna .....................................................................2-14Using a Fixed EXPLORER™ 500 ..........................................................2-14Making the First Call ..............................................................................2-15Receiving a Call ......................................................................................2-16Making the First Data Connection (LAN) ..............................................2-16What’s Next? ...........................................................................................2-16Chapter 3 Using the Display and KeypadIn This Chapter ..........................................................................................3-1Menu Overview .........................................................................................3-1Display Sequence at Start-up ....................................................................3-3Navigating the Display and Keypad ..........................................................3-5The Menus .................................................................................................3-7

Table of ContentsTT 98-122274-E viiMessages Menu .........................................................................................3-7Calls Menu ................................................................................................3-7Settings Menu ............................................................................................3-8Properties Menu ......................................................................................3-11Help Desk ................................................................................................3-13Displaying Ongoing Transmission ..........................................................3-13Text Information in the Display ..............................................................3-13What’s Next? ...........................................................................................3-14Chapter 4 Using the InterfacesIn This Chapter ..........................................................................................4-1General ......................................................................................................4-1Tools for Setup and Use ............................................................................4-1Services and Interfaces ..............................................................................4-2Turning an Interface on or off ...................................................................4-3Using a Phone or Fax Machine ...............................................................4-4Selecting the Voice Quality .......................................................................4-4Connecting an Analogue Phone or a Fax Machine ...................................4-6Connecting a Bluetooth Handset ...............................................................4-6Entering the PIN Code Using a Phone ......................................................4-7Making or Receiving a Phone Call With the EXPLORER™ 500 ............4-8Making a Call To the EXPLORER™ 500 ................................................4-9Dialling Functions .....................................................................................4-9Sending or Receiving a Fax Message .....................................................4-12Using a Data Unit With the EXPLORER™ 500 .....................................4-13Choosing an Interface for Data Connection ............................................4-13Using the LAN Interface .........................................................................4-13Using the USB Interface .........................................................................4-14Handling Bluetooth Device Access .........................................................4-17Using a Data Unit with Bluetooth ...........................................................4-18Additional Interfaces ..............................................................................4-19Using an External Antenna .....................................................................4-19Using the EXPLORER™ 500 Bluetooth Handset Charger ....................4-19What’s Next? ...........................................................................................4-19

Table of ContentsTT 98-122274-E viiiChapter 5 Using the Web InterfaceIn This Chapter ..........................................................................................5-1The Web Interface .....................................................................................5-1Accessing and Navigating the Web Interface ...........................................5-3Entering the PIN Code in the Web Interface .............................................5-4Pointing Using Web Interface ...................................................................5-4Viewing the Status ....................................................................................5-5Using the Phone Book ...............................................................................5-6Handling Messages ...................................................................................5-8Configuring Message Settings ................................................................5-10Power up Behaviour ................................................................................5-11Setting the Display Contrast and Brightness ...........................................5-11Turning Audio Indicators on or off .........................................................5-12Enabling Activation of Stealth Mode ......................................................5-12Overview of Network Settings ................................................................5-13Configuring the LAN Interface ...............................................................5-14Configuring the USB Interface ...............................................................5-15Configuring the Bluetooth Data Interface ...............................................5-16Changing or Disabling the PIN Code ......................................................5-17Viewing Properties of the EXPLORER™ 500 .......................................5-18Updating Software ...................................................................................5-19Accessing the Help Desk .........................................................................5-19Generating a Diagnostic Report ..............................................................5-20What’s Next? ...........................................................................................5-20Chapter 6 Maintenance and TroubleshootingIn This Chapter ..........................................................................................6-1Getting Support .........................................................................................6-1Recharging the Battery ..............................................................................6-1Options and Accessories ...........................................................................6-2Upgrading Software ..................................................................................6-3Troubleshooting Guide ..............................................................................6-4Status Signalling ......................................................................................6-10Error Messages ........................................................................................6-10Log Files ..................................................................................................6-11

Table of ContentsTT 98-122274-E ixAppendix A Technical SpecificationsIn This Appendix ......................................................................................A-1General Specifications ..............................................................................A-1Battery ......................................................................................................A-2Power Input ..............................................................................................A-3SIM Interface ............................................................................................A-3Phone/Fax Interface ..................................................................................A-4LAN Interface ..........................................................................................A-5USB Interface ...........................................................................................A-6Bluetooth Interface ...................................................................................A-7Built-in Antenna .......................................................................................A-8External Antenna ......................................................................................A-9EXPLORER™ 500 Bluetooth Handset Charger Interface ....................A-10Appendix B AT CommandsIn This Appendix ...................................................................................... B-1Starting up an AT Command Session ...................................................... B-1List of Supported AT Commands ............................................................ B-2Glossary .........................................................................................................Glossary-1Index ..............................................................................................................Index-1

TT 98-122274-E 1-1Chapter 1Introduction 1WelcomeCongratulations on the purchase of your EXPLORER™ 500!The EXPLORER™ 500 is a broadband mobile terminal with integrated antenna, providing high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN).Just plug in a phone, fax, laptop or PDA, or use the Bluetooth® interface, point the antenna towards the BGAN satellite - and you are online.The flat, light-weight design of the EXPLORER™ 500 makes it easy to carry e.g. in the front pocket of a laptop bag. Applications include:• High-speed data access• Phone and fax services• Large file transfers• Video conferencing and streaming• Internet browsing•Email• VPN access to corporate serversIn This ChapterThis chapter gives an overview of the BGAN system and services, and introduces the EXPLORER™ 500.It also gives an overview of the physical unit and its features and functions.

Chapter 1: IntroductionTT 98-122274-E 1-2The BGAN SystemWhat is BGAN?The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data (up to 492 kbps) and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.CoverageThe Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system.Inmarsat plans to launch a third satellite, F3, at a later stage, extending BGAN satellite coverage to virtually the entire surface of the earth.Note The actual ability to obtain BGAN service in the coverage area depends on a number of factors, such as unobstructed view to the satellite, licensing conditions etc.The map depicts Inmarsat's expectations of coveragebut does not represent a guarantee of service. Theavailability of service at the edge of coverage areasfluctuate depending upon a variety of conditions.30°20°10°0°40°50°60°70°80°90°10°20°30°40°50°60°70°80°90°0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°53°WAOR-W64°EIORF1 I-4 SatelliteF2 I-4 Satellite(service coverage planned from 2006)

Chapter 1: IntroductionTT 98-122274-E 1-3Overview of the BGAN SystemA complete BGAN system includes the EXPLORER™ 500 with connected peripherals, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

Chapter 1: IntroductionTT 98-122274-E 1-4The BGAN ServicesSupported ServicesThe services currently supported by BGAN comprise:• IP connection to the Internet• Dialled connection for voice, fax or data• Short Messaging Service (SMS)IP ServiceThe BGAN network supports different classes of data connection to the Internet. • Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and internet and intranet access. The user pays for the amount of data sent and received (per MB charge).• Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP.The user pays for the duration of the connection (per minute charge).Dialled ServiceTwo types of voice connection are available:•Standard voice: A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and subsequently the tariff.•Premium voice: A high quality connection which can be used for voice, G.3 fax or PSTN modem. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality. SMS ServiceThe BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages.Supplementary ServicesThe BGAN system also provides the following Supplementary services:• Call barring• Call hold• Call waiting• Call forwarding•Voice mail

Chapter 1: IntroductionTT 98-122274-E 1-5Overview of the EXPLORER™ 500Features The EXPLORER™ 500 provides the following features:High speed data up to 464 kbps - shared bandwidthSupport for streaming classes 32, 64 and 128 kbps Simultaneous voice and dataStandard interfaces (LAN, USB, Bluetooth and phone/fax)Lightweight and portable designEasy setup and use Robust and durable designOverview of InterfacesThe EXPLORER™ 500 provides a number of interfaces for connection of data equipment, fax devices and phones. Using the Interfaces on page 4-1 describes how to use each of the available interfaces.

Chapter 1: IntroductionTT 98-122274-E 1-6Power SavingThe EXPLORER™ 500 is designed to save power. This means that functions that are not currently used will automatically go into a “sleep mode” to save power.In addition to the automatic power saving, you can turn each of the interfaces off if they are not currently used. Note, however, that you will not be able to use these interfaces until you turn them back on. For information on how to turn interfaces on and off, see Turning an Interface on or off on page 4-3.Your EXPLORER™ 500OverviewThe EXPLORER™ 500 is a compact unit, comprising antenna, compass, display and keypad, all in one unit.Display and KeypadThe EXPLORER™ 500 has a display and a keypad for displaying status and for changing simple parameters.For information on how to use the keypad and display, and for an overview of the display menu system, see Using the Display and Keypad on page 3-1.Power indicatorPower ButtonKeypadDisplayMessage indicator

Chapter 1: IntroductionTT 98-122274-E 1-7Light IndicatorsThe EXPLORER™ 500 has two light indicators next to the display: a green power indicator and a red message indicator.Green Power IndicatorThe function of the green Power indicator to the left of the display is as follows:Red Message IndicatorThe function of the red Message indicator is as follows:Behaviour of Green Indicator MeaningShort flash every 2 seconds The EXPLORER™ 500 is on.Steady light The battery is charging.Flashing rapidly A charging error has occurred.For further information, refer to Troubleshooting Guide on page 6-4.Off No power.Behaviour of Red Indicator MeaningFlashing A message is present in the display.Read the message and then acknowledge it by pressing OK.The red light will keep flashing after OK is pressed if:• there are more messages, or• the message is information of an error. For information on error messages, see Error Messages on page 6-10.Off No messages are present.

Chapter 1: IntroductionTT 98-122274-E 1-8User InterfacesThe keypad and display is used for pointing the antenna, for displaying status and for changing simple parameters.To obtain full access to all features and for ease-of-use, you should use a data unit (a PC, Laptop, PDA or similar) and one of the following:• The built-in Web interface. The EXPLORER™ 500 has a built-in Web interface for easy configuration and daily use. The Web interface is accessed directly from a data unit connected to the EXPLORER™ 500, using a standard Internet browser.For information on the Web interface, see the chapter Using the Web Interface.• The Inmarsat Launch Pad. Launch Pad is a PC application used to control terminals in the BGAN system. Launch Pad is provided on the Inmarsat CD ROM supplied with your EXPLORER™ 500. For information on how to use the Launch Pad, refer to the manual on the Inmarsat CD ROM.Additionally, it is possible to control the EXPLORER™ 500 using AT Commands. Refer to the appendix AT Commands.AntennaThe white part of the EXPLORER™ 500 is the antenna module. The antenna module comprises a GPS antenna, a BGAN antenna and a Bluetooth antenna.CompassThe EXPLORER™ 500 also provides a compass to help positioning the antenna. For further information on how to use the compass, see Pointing the Antenna on page 2-10.BatteryThe EXPLORER™ 500 comes with a rechargeable battery, which is easily inserted in the terminal. The battery is automatically charged when power is applied to the EXPLORER™ 500. Steady green light indicates that the battery is charging.SIM CardThe SIM card of the EXPLORER™ 500 is a standard SIM card, which is acquired from the Airtime provider. The EXPLORER™ 500 requires a SIM card to go online and to access the settings of the EXPLORER™ 500. Without a SIM card you can only see the Main screen of the display system, showing battery status etc.

Chapter 1: IntroductionTT 98-122274-E 1-9Matrix of Services and Communication InterfacesThe following table shows which services can be accessed from which interfaces, and which types of equipment can be used.What’s Next?This chapter has provided an overview of the BGAN system and of the EXPLORER™ 500. The next chapters will go into more detail about how to set up and use the EXPLORER™ 500. The following chapter, Getting Started, explains how to unpack and start up the EXPLORER™ 500, and how to point the antenna in order to get the best possible signal.ServiceInterface on the EXPLORER™ 500Phone/Fax Bluetooth USB LAN Display/KeypadDialled ConnectionPremium voiceAnalogue telephoneBluetooth handsetG.3 Fax machineStandard voiceAnalogue telephoneBluetooth handsetDataData unit with modemData unit with Soft modemIP ConnectionDatamulti-userData unit Data unit with Switch/HubDatasingle-userData unit Data unit Data unitSMS Data unit Data unit Data unit View only

TT 98-122274-E 2-1Chapter 2Getting Started 2In This ChapterThis chapter describes• what is included in the delivery• how to insert the battery and SIM card• how to start up the EXPLORER™ 500 and make the first callUnpacking and AssemblingUnpackingUnpack the EXPLORER™ 500 and accessories.Check that the following items are present:Explorer 500 TerminalWith Built-in AntennaLAN CableAC/DC Power SupplyBatteryInstruction KitIncluding:- Getting Started- Quick Guide- Thrane & Thrane CD-ROM- Inmarsat CD-ROM

Chapter 2: Getting StartedTT 98-122274-E 2-2Inserting the SIM CardThe EXPLORER™ 500 normally comes with the battery separated from the user terminal. If the battery is already inserted, remove it as described in Removing the Battery on page 2-3.The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:1. Insert the SIM card into the SIM slot. Make sure the SIM card is positioned as shown!2. Press gently until it clicks.3. Slide the lock to close the SIM slot.Inserting the BatteryDo as follows:1. Insert the battery. Make sure the battery is positioned correctly as shown.2. Press gently until it locks.Note Before using the EXPLORER™ 500 the first time, It is recommended to fully charge the battery. To charge the battery, insert it into the EXPLORER™ 500 and connect the EXPLORER™ 500 to power.The indicator left to the display is constantly green as long as the battery is charging. When the battery is fully charged, the green indicator is turned off. If the EXPLORER™ 500 is switched on, the green indicator will be flashing shortly every 2 seconds.

Chapter 2: Getting StartedTT 98-122274-E 2-3Removing the BatteryTo remove the battery, do as follows:1. Locate the slide lock at the bottom of the unit.2. Slide the lock aside to release the battery from the unit.3. Remove the battery.

Chapter 2: Getting StartedTT 98-122274-E 2-4Removing the SIM CardTo remove the SIM card, first remove the battery as described in Removing the Battery on page 2-3.Remove the SIM card as follows:1. Slide the lock aside to open the SIM slot as shown.2. Gently press the SIM card and let it pop out of the slot.3. Remove the SIM card.Note When the SIM card is removed, you cannot use the display menu system nor make calls or start data sessions.Only emergency calls are allowed, and only if permitted by the network.You can see the battery status and the signal strength in the display.

Chapter 2: Getting StartedTT 98-122274-E 2-5Connecting CablesAfter inserting SIM card and battery, connect all relevant cables.For information on how to connect to a specific interface, see the corresponding section in the chapter Using the Interfaces. However, connecting to power is described at the end of this section.Side Connector PanelThe connector panel is placed on the side of the EXPLORER™ 500 and has the following connectors:• USB connector for data equipment • Phone/fax connector for phone, fax or PSTN modem• LAN connector for data equipment • DC power connector (10-16 V DC) for connection to a 115/230 V AC/DC power supply or to a charger cable which connects to the cigarette lighter in a car.Rear ConnectorsApart from the connectors in the connector panel, the EXPLORER™ 500 has two connectors placed on the rear side of the EXPLORER™ 500:• a connector for the Thrane & Thrane external antenna, marked ANT and• a connector for charging the EXPLORER™ 500 Bluetooth Handset,marked DC OUT. Before Connecting to PowerYou can connect to power or use the battery delivered with your EXPLORER™ 500.Refer to Power Input on page A-3 for specifications and pin-out for the DC power input.If you are connecting to 115/230 V Mains, use the AC/DC power supply included with your EXPLORER™ 500. You may also connect directly to the cigarette lighter socket in a car. A suitable charger cable is available from Thrane & Thrane.Important Connect the cables before making the final adjustment of the antenna position. Otherwise you may accidentally move the antenna when you connect the cables.USB Phone/fax DC PowerLAN

Chapter 2: Getting StartedTT 98-122274-E 2-6Connecting to PowerYou can connect the DC input to power without the battery inserted.If the battery is inserted when you apply power to the EXPLORER™ 500, the battery is automatically charged. Connecting to 115/230 V Mains: Connect the AC/DC power supply to the DC power input of the EXPLORER™ 500. Then connect the power cable between 115/230 V Mains and the AC/DC power supply.Connecting to the cigarette lighter in a car: Connect the charger cable between the DC power input of the EXPLORER™ 500 and the cigarette lighter socket in the car. Powering the EXPLORER™ 500Switching On the EXPLORER™ 500To switch on the EXPLORER™ 500, push the power button next to the display and hold it down for a second until the green Power indicator lights up.To switch off the EXPLORER™ 500, push the power button again and hold it for a second, until the display shows “Switching off...”.After switching on the EXPLORER™ 500 you will be prompted for a PIN code, unless the PIN code is disabled. For information on how to disable the PIN code, see Changing or Disabling the PIN Code on page 5-17.For information on the options after power on, see the next section.Note The default behaviour of the EXPLORER™ 500 is to power up automatically when you connect the power cable. If you wish, you can change this power up mode, so that the EXPLORER™ 500 is only powered if the power button is pressed.For further information on power up mode, see Setting the Power up Mode on page 3-10 or Power up Behaviour on page 5-11.PowerPowerIndicatorButton

Chapter 2: Getting StartedTT 98-122274-E 2-7Options for the Start-up ProcedureYou have different options for the start-up procedure. Each of these options are briefly described in this section.For information on how to enter PIN code and point the antenna, see the subsequent sections.Overview of the Start-up OptionsThe following drawing shows the options available after power on. Note that if the use of PIN code is disabled, the display sequence is the same as after successfully entering the PIN code. This means that after power on, you will see the Signal strength screen.1: “Full” ProcedureAfter power on, enter the PIN code and then point the antenna. In this mode you have full access to the EXPLORER™ 500, that is you can use the menu system and communicate on the BGAN network.The display will show READY when the menu system is not activated.Power onENTER PIN?Cancel OK ENTER PIN *-"Signal Strength"Cancel OK"Signal Strength"Cancel OK"Main screen" "Main screen"You can access themenu system but youcannot use the BGANnetwork.You can access themenu system and usethe BGAN network."Main screen"You cannot access themenu system, and youcannot use the BGANnetwork."Main screen"You cannot access themenu system, and youcannot use the BGANnetwork, except foremergency calls, ifallowed by the network.123Menu system Menu system

Chapter 2: Getting StartedTT 98-122274-E 2-82: “Off-line” ProcedureAfter power on, enter the PIN code, but cancel pointing. In this mode you can use the menu system, but are not able to communicate on the BGAN network.The display will show POINT NOW? when in the Main screen.Press S or T to enter the menu system.If you want to point the antenna later, press OK from the Main screen. 3: “Emergency” ProcedureAfter power on, cancel the PIN code and then point the antenna. In this mode you can only place emergency calls, and only if permitted by the network. You are not able to access the menu system nor to communicate on the BGAN network (apart from emergency calls), until you enter the PIN code.The display will show ENTER PIN?If you press OK you can enter the PIN code. No other options are available from the keypad.

Chapter 2: Getting StartedTT 98-122274-E 2-9Entering the PIN CodeOverviewYou have to enter a PIN code to use the EXPLORER™ 500, unless the use of PIN codes is disabled using the built-in Web interface of the EXPLORER™ 500 (see Disabling the PIN Code on page 5-17). To Enter the PIN CodeTo enter the PIN code using the display and keypad, do as follows:1. When you are asked for a PIN code, press OK. 2. Press S or T a number of times until the first digit is correct.3. Press OK to go to the next digit.When OK is pressed, the previous digit is indicated by a *.To correct an entered digit, press C to go back and use the S and T buttons again.4. After entering the last digit with OK, press OK again to apply the PIN code. For further information on how to use the keypad and display, see Using the Display and Keypad on page 3-1.Wrong PIN CodeYou have 3 attempts to enter the PIN code, before you are asked to enter the PUK code. The PUK code is supplied with your SIM card. Enter the PUK code followed by a new PIN code of your own choice. The PIN code must be from 4 to 8 digits long.If you enter a wrong PUK code 10 times, the SIM card will no longer be functional, and you have to contact your Airtime provider for a new SIM card.Note The first time you are asked for a PIN code, you can choose to cancel (press C). If you cancel, you are asked again after pointing is completed. At that point you must enter the PIN code to be able to continue.Note At this point the EXPLORER™ 500 may make a sound. This sound is used for pointing the antenna. To turn off the pointing sound, press S or T.Note You can enter the PIN code using a phone or data unit connected to the EXPLORER™ 500. For further information, see Entering the PIN Code Using a Phone on page 4-7 or Entering the PIN Code in the Web Interface on page 5-4.

Chapter 2: Getting StartedTT 98-122274-E 2-10Pointing the AntennaThe Importance of PointingIn order to obtain the best possible signal at the lowest possible cost, it is important that the EXPLORER™ 500 antenna is pointed correctly towards the satellite. Incorrect pointing may result in poor quality of the signal, and in some cases retransmission may be necessary, which could mean you will be paying more than necessary for your transmission.The antenna must have a clear line of sight to the satellite, without any obstacles blocking the signal, and the pointing direction of the antenna should be as accurate as possible.The next sections describe how to point the antenna for the best possible signal.Pointing DataIf the position of the satellite in relation to the EXPLORER™ 500 is known, you can use the compass to roughly point the antenna in the right direction. If you know the Azimuth and the Elevation, you can use this data to adjust the antenna.•The Azimuth is the horizontal rotation angle relative to North (moving clockwise).•The Elevation is the vertical rotation angle relative to horizontal. This means that an Elevation of 0° corresponds to the terminal being in an upright position, pointing towards the horizon.The compass has 7 lines dividing the Elevation scale into 6 spaces. The space between two lines corresponds to 15°.Note The above explanation assumes that the compass shows the exact orientation. Please take into consideration the possible deviation and variation that can occur, e.g. because of the location or the presence of magnetic objects. N = 0°S = 180°E = 90°W = 270°This compass shows anElevation of 30° The Elevation is measured where the lines meet. (2 spaces up from the first line)and an Azimuth of 270°(antenna pointing towards West)Front of Terminal

Chapter 2: Getting StartedTT 98-122274-E 2-11Minimum Signal StrengthThe following table shows the minimum signal strength required for different types of transmission. Pointing the Antenna Towards the SatelliteNote These figures are only guidelines; they do not represent a guarantee of operation at the stated signal strength. Also, these figures are yet to be confirmed in practice.Type of Service Minimum Required Signal Strength Standard Data 51 dBHzStreaming 32 kbps 51 dBHzStreaming 64 kbps 54 dBHzStreaming 128 kbps 57 dBHzStandard Voice 51 dBHzPremium Voice TBDImportant When pointing the antenna, do not touch the white antenna part of the EXPLORER™ 500. If you place your fingers on the antenna part, you will be blocking the signal, and the antenna will not work properly.You can hold the support bracket and the battery module below the antenna while pointing the EXPLORER™ 500.

Chapter 2: Getting StartedTT 98-122274-E 2-12Do as follows to point the antenna:1. While observing the built-in compass of the EXPLORER™ 500, rotate the EXPLORER™ 500 left or right until it points in the correct horizontal direction, known as the Azimuth. Refer to Pointing Data on page 2-10.2. Tilt the EXPLORER™ 500 slowly up or down until it points in the correct vertical direction, known as the Elevation. Refer to Pointing Data on page 2-10.3. After passing the PIN code screen, the display shows the current satellite signal strength. Use this information to fine-adjust the antenna position as shown in step 1 and 2.Remember not to touch the antenna part.A sound also indicates the signal strength (if enabled). The frequency of the tone increases with the signal strength. To turn off the pointing sound, press S or T.Note Make sure all cables are connected before fine adjusting the antenna position. If you connect cables after the final adjustment of the antenna position, you may accidentally move the antenna.Important When fine-adjusting the antenna, the display may take a while to update the signal strength. Wait a while after each move, to make sure the display is updated.Note If the right most part of the signal strength bar is grey, it indicates that the level has previously been higher than the current level.

Chapter 2: Getting StartedTT 98-122274-E 2-134. When you have obtained the highest possible signal strength, press OK on the keypad.The EXPLORER™ 500 now tries to establish a connection to the BGAN network.The display shows the progress as follows:•SEARCHING: The EXPLORER™ 500 searches for the network operator. Note that the search procedure can be very short, so you may not see this text.•ATTACHING: The EXPLORER™ 500 is registering itself on the network.•READY: The EXPLORER™ 500 is registered on the network and is ready to go online.Note The display may show a different text than READY if there is more important information to show. For example, the display will show ENTER PIN? if you pressed C at the first request for a PIN code.

Chapter 2: Getting StartedTT 98-122274-E 2-14Using an External AntennaThe EXPLORER™ 500 has a connector for attaching an external antenna. The connector is placed at the back of the EXPLORER™ 500. For further information on the interface, see the technical specifications in External Antenna on page A-9.Using a Fixed EXPLORER™ 500You can keep the EXPLORER™ 500 in a fixed position, using the pole mount option.Do as follows:1. Mount the Pole Mount bracket on the EXPLORER™ 500 as shown.2. Mount the EXPLORER™ 500 on a pole.3. Start up the EXPLORER™ 500 and point the antenna as described in Pointing the Antenna Towards the Satellite on page 2-11. 4. Accept the signal strength by pressing OK on the EXPLORER™ 500 keypad.You only have to point the antenna once, when you mount it. Using a PC connected to the EXPLORER™ 500, you can set up the EXPLORER™ 500 to skip pointing at next power up. Refer to Pointing at Power up on page 5-11.Important Only use the specified antenna from Thrane & Thrane. The antenna and accessories for connecting to the EXPLORER™ 500 are listed in Options and Accessories on page 6-2.Note The EXPLORER™ 500 is not suited for permanent outdoor installation. Use an external antenna if the installation is to be permanent.Pole Mount bracket

Chapter 2: Getting StartedTT 98-122274-E 2-15Making the First CallAfter connecting cables, entering the PIN code and pointing the antenna, you are ready to make or receive the first call.The following sections provide a short guide to making calls. For more detailed information, see Making or Receiving a Phone Call With the EXPLORER™ 500 on page 4-8.Making a Call From the EXPLORER™ 500If you are using an analogue phone, it must be connected to the phone/fax interface of the EXPLORER™ 500. See Before Connecting to the Phone/Fax Interface on page 4-6.If you are using a Bluetooth handset, the Bluetooth handset and the EXPLORER™ 500 must be paired and connected before you can make a call. See Handling Bluetooth Device Access on page 4-17.To make a call from a phone connected to the EXPLORER™ 500, dial:00 <country code> <phone number> followed by # or off-hook key (# on analogue phones, off-hook key on Bluetooth handsets).Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analogue phone, dial: 00 45 39558800 #Making a Call to the EXPLORER™ 500To make a call to a phone connected to the EXPLORER™ 500, dial:+870 <Mobile number>•+ is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.•Mobile number: The mobile number of the EXPLORER™ 500 you are calling. The mobile numbers of the EXPLORER™ 500 are listed in the display menu system of the EXPLORER™ 500 under PROPERTIES > MOBILE NUMBERS.Example: If you are calling from Denmark and the terminal’s Mobile number for Premium voice is 772112345, and you want to make a call to the terminal using Premium voice, dial:00 870 772112345Making a Call from one EXPLORER™ 500 to Another EXPLORER™ 500To make a call from a phone connected to one EXPLORER™ 500 to a phone connected to another EXPLORER™ 500, dial 00 870 <Mobile number>.Note There are two voice numbers, one for Premium voice and one for Standard voice.

Chapter 2: Getting StartedTT 98-122274-E 2-16Receiving a CallTo be able to receive a call with an analogue phone, the phone must be connected to the Phone/fax interface of the EXPLORER™ 500.To be able to receive a call with a Bluetooth handset, the handset must be paired with the EXPLORER™ 500. For information on how to pair Bluetooth devices, see Handling Bluetooth Device Access on page 4-17.Information of unanswered calls is stored in the call log of the EXPLORER™ 500. Making the First Data Connection (LAN)Do as follows:1. Connect the LAN cable to the network interface of your data unit.A suitable cable is provided with your EXPLORER™ 500.2. Connect the other end of the cable to the LAN connector on the EXPLORER™ 500.3. Start up and point the EXPLORER™ 500 as described earlier in this chapter.4. Power on the data unit.5. When power up and pointing is completed, check the connection, e.g. by starting your Internet Browser.What’s Next?After reading this chapter you should be able to start up the EXPLORER™ 500 and make a simple data or voice connection.The next chapters provide more information on the user interfaces and the setup of the EXPLORER™ 500. The following chapter, Using the Display and Keypad, explains the display menu system, which is the basic tool for setting up the EXPLORER™ 500.Note For the LAN interface to work without any further setup, the data unit must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your data unit, do as follows:For Windows® XP (Classic Start menu), expand the Start menu and select Settings > Network Connections > Local Area Connection. Then select Internet Protocol (TCP/IP) and click Properties. Make sure both fields are set to obtain an address automatically.Note You may have to disable the Proxy server settings in your browser. For further information, see Browser Settings on page 5-2.

TT 98-122274-E 3-1Chapter 3Using the Display and Keypad 3In This ChapterThis chapter describes how to use the built-in display menu system of the EXPLORER™ 500. It contains an overview of the entire menu system followed by a description of each menu.It also explains the symbols and messages that may appear in the display, and describes how to navigate using the keypad.Menu OverviewMain MenuThe items of the main menu are:•Messagesshows all incoming SMS messages and allows you to open or delete each message or delete all messages.•Callsshows missed, received and outgoing calls.•Settingsallows you to restart the pointing procedure, set display brightness and contrast, set audio indications on or off, turn each interface on or off, enable or disable stealth mode (a terminal mode where lights and sound are off), set the power up mode and restore settings.•Propertiesshows which Bluetooth devices are known and accepted, and shows IP address, hardware and software numbers, IMEI number and mobile numbers. It also shows the alarm list and the GPS status.•Help Deskshows the phone number to the airtime provider.For information on how to navigate in the menu system, see Navigating the Display and Keypad on page 3-5.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-2Menu DrawingThe below drawing shows an overview of the menus in the display menu system of the EXPLORER™ 500.The next section shows an overview of the start-up sequence before entering the menu system, and the menus are further described in the following sections of this chapter.BLUETOOTH DEVICESGPS STATUSTERMINALMOBILE NUMBERSVOICE MAIL NUMBERALARM LIST<message 1><message 2><message 3><message 4>DELETE ALLMESSAGESCALLSSETTINGSPROPERTIESHELP DESKMISSEDRECEIVEDOUTGOINGPOINT NOWDISPLAYAUDIO INDICATORINTERFACESSTEALTH MODEPOWER UP MODERESTORE SETTINGS2 SECONDS5 SECONDS10 SECONDS30 SECONDS60 SECONDSLEVEL 1LEVEL 2LEVEL 3LEVEL 4LEVEL 5LEVEL 6LEVEL 71 <device>2 <device>3 <device>4 <device>5 <device>6 <device>7 <device>IP ADDRESSHARDWARESOFTWAREIMEIONOFFTIMEDSET LEVELOPENDELETE MESSAGEAUTOMATICSET LEVELLEVEL 1LEVEL 2LEVEL 3LEVEL 4LEVEL 5LEVEL 6LEVEL 7POINTINGMESSAGESWARNINGALARM ONOFFPHONE/FAXBLUETOOTHLANENABLEDDISABLEDAUTOMATICMANUALPIN CodeStart upBRIGHTNESSCONTRASTONOFFUNIT SER. NO.MAIN PCB NO.PSM PCB NO.(Pointing)

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-3Display Sequence at Start-upThere are different options for the start-up procedure. The below drawing shows the different sequences.The complete startup procedure is described in the chapter Getting Started. This section only describes the behaviour of the display during startup.PIN CodeJust after powering up the EXPLORER™ 500 you are asked if you want to enter the PIN code. You can press OK and enter the PIN code, or you can press C and wait until you are asked again after pointing. After entering the PIN code or pressing C to skip, you enter the pointing screen. PointingThe Pointing screen shows the signal strength.CANCEL: If you press C, you exit the pointing menu and the display shows the Main screen with the message POINT NOW?. Power onENTER PIN?Cancel OK ENTER PIN *-"Signal Strength"Cancel OK"Signal Strength"Cancel OK"Main screen" "Main screen"You can access themenu system but youcannot use the BGANnetwork.You can access themenu system and usethe BGAN network."Main screen"You cannot access themenu system, and youcannot use the BGANnetwork."Main screen"You cannot access themenu system, and youcannot use the BGANnetwork, except foremergency calls, ifallowed by the network.123Menu system Menu systemNote Until you enter the PIN code, you will not be able to enter the menu system nor to communicate on the BGAN network.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-4If the PIN code has been entered, you now have access to the menu system, but you will not be able to connect to the BGAN network, because the signal strength has not yet been accepted.OK: When you press OK, the EXPLORER™ 500 tries to establish a connection to the BGAN network. The display shows the progress in the Main screen as follows:•SEARCHING: The EXPLORER™ 500 is searching for the network operator.•ATTACHING: The EXPLORER™ 500 is registering itself on the BGAN network.•READY: The EXPLORER™ 500 is registered on the network and is ready to go online.Main ScreenThe Main screen is shown after passing the PIN code and pointing screens, and anytime you leave the menu system. The Main screen shows the most important status of the EXPLORER™ 500, such as battery status, signal strength, and general status. The Main screen also shows icons for any interfaces that are turned on. In this example, all interfaces (Phone/fax, Bluetooth, USB and LAN) are turned on.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-5Display SymbolsApart from the menu text, the display can show various symbols. Below is a list of the possible symbols with an explanation to each symbol.Navigating the Display and KeypadNavigating with the Keypad•To access the menu system from the Main screen,press S or T.•To move up and down in the current menu,press S or T.•To select the current menu item or setting,press OK.•To escape the current menu/setting and return to the previous level, press C.•To see the hidden part of long text strings, press X. Symbol ExplanationThe battery charge level. When the level is too low (below 10%) the icon flashes. Recharge the battery as soon as possible.If no battery is inserted, the symbol is not shown in the display.The battery is charging.The signal strength. Minimum one bar is required to be able to make a Standard voice call. LAN interface is on. USB interface is on.Bluetooth interface is on.Phone/fax interface is on.Note The PIN code must be entered before you can access the menu system.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-6•To move backwards in the menu system, or in long text strings, press W.•To adjust settings, press S and T.Short-CutsThe following short-cuts are available in the menu system:•To exit the menu system, press and hold C for one second. The display returns to the Main screen.•To activate/deactivate Stealth mode, Press C+OK.1When stealth mode is activated, the display shows STEALTH ACTIVATED for a moment; then all lights and sounds are turned off. •To turn Pointing sound on/off, Press S or T from the pointing screen. Display TextWhen you have not entered the menu system, the Main screen shows the currently most important information. For further information, see Text Information in the Display on page 3-13.CANCEL in the left side of the display means: Press C to cancel the current operation. OK in the right side of the display means: Press OK to accept the current operation.1. C+OK means: Press C and hold it while pressing OK.Note For Stealth mode to be available, it must be enabled in the EXPLORER™ 500. Refer to Enabling or Disabling Stealth Mode on page 3-9.Note This action only applies to the current pointing session. To turn the sound on or off for all pointing sessions, select SETTINGS > AUDIO INDICATORS > POINTING and select ON or OFF.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-7The MenusThe following sections describe each of the menus in the menu system.All available settings and status items are explained.To access the menu system from the main screen, press S or T.Messages MenuViewing the List of MessagesTo see the list of SMS messages, enter the menu system and select MESSAGES. The messages are listed with the name (if known) or the number of the sender. An unopened envelope indicates an unread message and an opened envelope indicates a read message.Use S and T to scroll through the list.Opening or Deleting Received SMS MessagesIn the MESSAGES list, select the message you want to open or delete and press OK. Then select one of the following:•OPEN to open the selected message.The display shows the time and the message contents. Use S and T to scroll through the message and details.•DELETE to delete the selected message.To delete all messages, go to the bottom of the list of messages and select DELETE ALL.Calls MenuTo see a list of calls, select CALLS and then one of the following:•MISSED to see a list of incoming calls that were not answered•RECEIVED to see a list of incoming calls that were answered•OUTGOING to see a list of outgoing callsSelect a call from the list to see details, such as time, date and phone number.When there are more than 100 calls in the list, the oldest calls are automatically deleted to make room for new calls. Note Local calls are not registered.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-8Settings MenuPoint NowIf you need to repoint the antenna after the first pointing process, select SETTINGS > POINT NOW.This will bring you to the Pointing screen. See Display Sequence at Start-up on page 3-3, where the pointing screen is described.Setting the Display BrightnessTo adjust the brightness of the display, select SETTINGS > DISPLAY > BRIGHTNESS. From this menu you can set the brightness of the display. Select one of the following:•ON to turn the light on•OFF to turn the light off•TIMED to set how long the light should be on after the last key was psressed (2, 5, 10, 30 or 60 seconds)•SET LEVEL to set the level of brightnessSetting the Display ContrastTo adjust the contrast of the display, select SETTINGS > DISPLAY > CONTRAST. From this menu you can set the contrast of the display. Select one of the following:•SET LEVEL to set the contrast manually•AUTOMATIC to let the EXPLORER™ 500 automatically adjust the contrast according to the temperature.Important This function will cause interruption of any ongoing calls or sessions!

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-9Turning Audio Indicators On or OffThe EXPLORER™ 500 can make a sound to indicate an event.You can turn each of these audio indicators on or off.Select SETTINGS > AUDIO INDICATOR and select one of the following:•POINTING - sound to indicate the signal level during pointing•MESSAGES - sound to indicate that a message has arrived•WARNING - sound to indicate that a warning is present•ALARM - sound to indicate that an alarm is presentThen select ON or OFF.Turning Interfaces On or OffEach interface (except USB) can be turned off to save power. Specially if the EXPLORER™ 500 is battery powered, it is a good idea to save power by turning unused interfaces off.To turn an interface on or off, select SETTINGS > INTERFACES and select one of the following interfaces:• BLUETOOTH• PHONE/FAX• LANThen select ON or OFF.Enabling or Disabling Stealth ModeIn certain situations it may be important that the EXPLORER™ 500 is not seen nor heard. When the EXPLORER™ 500 is in stealth mode, all lights and sounds are turned off. You can still use the terminal, and the display text is readable.To enable or disable the use of stealth mode, select SETTINGS > STEALTH MODE and select one of the following:• ENABLED•DISABLED To activate Stealth mode (after enabling Stealth mode), press C+OK on the keypad.To deactivate Stealth mode, press C+OK again.Note Enabling stealth mode will not put the terminal into stealth mode, it only enables the use of stealth mode.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-10Setting the Power up ModeAs default, the EXPLORER™ 500 starts up automatically when you apply external power.You can change this mode, so that you always have to press the power button to switch on the EXPLORER™ 500.To set the power up mode, select SETTINGS > POWER UP MODE and select one of the following:•AUTOMATIC to have the EXPLORER™ 500 power up automatically when external power is applied.•MANUAL to have the EXPLORER™ 500 power up only when the power button is pressed.Restoring SettingsYou can restore the settings made with keypad and display to default settings. Note, however, that the display contrast remains as is.To restore settings, select SETTINGS > RESTORE SETTINGS. Then press OK.Important Be careful - this function will overwrite all your settings from the display/keypad, except display contrast!

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-11Properties MenuViewing Known Bluetooth DevicesYou can view a list of the Bluetooth devices that have been accepted by the EXPLORER™ 500. The devices are listed with their Bluetooth name and local phone number. The devices in this list can communicate with the EXPLORER™ 500 without any further setup.To view the list of known Bluetooth devices, select PROPERTIES > BLUETOOTH DEVICES. The devices are listed in the same order they were paired.To see details on a specific Bluetooth device, select the device in the list and press OK.Viewing the GPS StatusThe display can show the current GPS status. To view the GPS status, select PROPERTIES > GPS STATUSThe GPS status screen can vary, depending on the situation.• If the GPS position has not yet been obtained, the display shows the status of each of the 16 GPS satellites as follows:• If the GPS position is known, the display shows the GPS position, and whether it is a 2-dimensional or 3-dimensional position (2D fix or 3D fix).• In some cases, the Satellite Access Station does not allow the position to be displayed to the user. If this is the case, the display shows GPS UNAVAILABLE.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-12Viewing Terminal PropertiesYou can view properties of the EXPLORER™ 500, such as IP address, hardware numbers, software version and IMEI number. When contacting Support, please include these numbers.To view the properties, select PROPERTIES > TERMINAL and select one of the following options:•IP ADDRESS to see the IP address of the built-in Web interface of the EXPLORER™ 500. The Web interface is a built-in web server used to configure and set up the EXPLORER™ 500. For further information on the Web interface, see Using the Web Interface on page 5-1.•HARDWARE to see the serial number and PCB numbers of your EXPLORER™ 500.•SOFTWARE to see the software version of the EXPLORER™ 500.•IMEI to see the IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 500. This is the unique mobile equipment number that identifies your EXPLORER™ 500.Viewing Mobile NumbersThe MOBILE NUMBERS menu lists the mobile numbers to use when calling the EXPLORER™ 500.To view the mobile numbers, select PROPERTIES > MOBILE NUMBERS.Viewing the Voice Mail NumberThe EXPLORER™ 500 informs you of any incoming voice mail through the display and through the Web interface.The Voice mail service number is the number you call to hear your incoming voice mail.The Voice mail service number is stored on the SIM card.To view the voice mail number, selectPROPERTIES > VOICE MAIL NUMBER.Alarm ListIf an error is present in the system, an alarm will be issued.When an alarm is issued, the display shows that there is an active alarm and the red indicator next to the display is flashing. If you press OK, the display returns to the Main screen, with the text VIEW ALARM LIST? If you press OK again, the list of currently active alarms appears.You can always view the list of currently active alarms by entering the menu system and selecting PROPERTIES > ALARM LIST.For further information on alarms, see Error Messages on page 6-10.Note There are two voice numbers, one for Premium voice and one for Standard voice. For further information, see Selecting the Voice Quality on page 4-4.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-13Help DeskIf you need support regarding airtime, you may call the Airtime Provider help desk. To see the Help Desk number, select HELP DESK in the menu system.The display will show the name and phone number of your airtime provider, if it is available on the SIM card. If the information is not available on the SIM card, you can use the built-in Web interface of the EXPLORER™ 500 to store the help desk name and number. For further information, see Accessing the Help Desk on page 5-19.Displaying Ongoing TransmissionCalls or Data sessionsWhen a call or data session is in progress, the display shows TRANSMITTING in the Main screen.Text Information in the DisplayTypes of Display InformationText in the display can be:• Information of received messages.•Alarms.• Status information.• Request for action.Received MessagesWhen messages arrive in your EXPLORER™ 500, the display indicates the number of new messages that have arrived.The messages can be SMS messages or notification of Voice mail. • If the message is an SMS message, you can go directly to the message list by pressing OK.• If the message is information of Voice mail, you can press OK or C to go back to the Main screen. The red message indicator will keep flashing until you have collected your Voice mail.To hear your Voice mail, call the Voice mail service number provided by your Airtime Provider. WARNING! When the display shows TRANSMITTING, stay clear of the antenna front! The antenna emits radio frequency energy when transmitting. Keep a minimum distance of 0.6 m from the antenna front.

Chapter 3: Using the Display and KeypadTT 98-122274-E 3-14To see the Voice mail service number, select PROPERTIES > VOICE MAIL NUMBERAlarmsWhen an alarm message appears in the display, you can press OK to remove it and go back to the Main screen. However, you have not removed the cause of the alarm. As long as the cause of the alarm is still present, the Main screen will show LIST ALARMS? and the red indicator next to the display will be flashing. To view the Alarm List, press OK. The alarm list shows any alarms that are currently active.To see the name and the code of an alarm, select it from the list.To view explanations for any alarms that may appear in the display, refer to the list of Cause codes in Error Messages on page 6-10.Status InformationStatus information in the display is normally shown in the lower line of the Main screen. Examples of status information are: READY, ATTACHING, TRANSMITTING.Request for ActionA request for action, if it is not an alarm, is shown in the lower line of the display. This could be e.g. POINT NOW? or INSERT SIM.When the text is a question, press OK to accept. What’s Next?This chapter has explained how to navigate in the display menu system and how to use it for basic setup of the EXPLORER™ 500.The following chapter, Using the Interfaces, explains in detail how to set up and use each interface of the EXPLORER™ 500.Note If you have a data unit connected to your EXPLORER™ 500, you can look up the Voice mail service number using the Web interface. For further information, see Viewing or Changing Voice Mail Service number on page 5-10.

TT 98-122274-E General 4-1Chapter 4Using the Interfaces 4In This ChapterThis chapter describes how to use the interfaces of the EXPLORER™ 500. For each connection type it describes how to connect cables and the necessary setup to establish a connection. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections in the chapter Using the Web Interface.GeneralTools for Setup and UseThe display and keypad can be used for simple setup, but for enhanced use and for configuration of interfaces, you need to connect a data unit (PC, laptop, PDA or similar).With a data unit and a browser, you can use the following applications to set up the EXPLORER™ 500:The Web Interface of the EXPLORER™ 500The Web interface is a built-in application for setting up and controlling the EXPLORER™ 500, using a connected data unit with a browser. For information on how to use the Web interface, see Using the Web Interface on page 5-1.The Inmarsat Launch PadLaunch Pad is a PC application for setting up terminals in the BGAN system. A CD ROM with the Launch Pad is included in the delivery. For information on how to use the Launch Pad, refer to the user manual provided with the Launch Pad.

Chapter 4: Using the InterfacesTT 98-122274-E General 4-2Services and InterfacesA variety of services can be accessed from different interfaces on the EXPLORER™ 500. The following table shows the possible combinations of services and interfaces, and which types of equipment can be used.ServiceInterface on the EXPLORER™ 500Phone/Fax Bluetooth USB LAN Display/KeypadDialled ConnectionPremium voiceAnalogue telephoneBluetooth handsetG.3 Fax machineStandard voiceAnalogue telephoneBluetooth handsetDataData unit with modemData unit with Soft modemIP ConnectionDatamulti-userData unit Data unit with Switch/HubDatasingle-userData unit Data unit Data unitSMS Data unit Data unit Data unit View only

Chapter 4: Using the InterfacesTT 98-122274-E General 4-3Turning an Interface on or offBy default, all interfaces are on. However, you can turn off the LAN interface, the Bluetooth interface and/or the Phone/Fax interface in order to save power.Display and KeypadTo turn an interface on or off using the display and keypad, do as follows:1. Enter the menu system.From the Main screen, press S or T.2. Select SETTINGS > INTERFACES.3. Select the interface you want to turn on or off.4. Select ON or OFF.Web interfaceTo turn an interface on or off using the Web interface, do as follows:1. Access the Web interface.For further information, see The Web Interface on page 5-1.2. From the left navigation pane, selectSettings > Interfaces.3. Select the interface you want to turn on or off.4. Select On or Off.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-4Using a Phone or Fax MachineSelecting the Voice QualityDefinitionThe phone connection can be either a Standard voice connection or a Premium voice connection. In the Web interface you can set up which type of connection to use as default when you make or receive a call from the phone/fax interface or the Bluetooth interface. Example: If you always have a fax connected to the phone/fax interface you can set this interface to Premium voice only. This will mean that if, for example, an incoming Standard voice call is received, the phone/fax interface will not ring.Selecting the Default Outgoing Voice QualityTo select the default voice quality for outgoing calls, do as follows:1. Access the Web interface. For further information, see The Web Interface on page 5-1.2. Select Settings > Interfaces. 3. Select Phone/fax or Bluetooth.4. At Outgoing calls, select Standard or Premium.Overriding the Default Outgoing Voice QualityTo override the default setting for a specific outgoing call, do as follows:•To use the Standard voice connection for the call,dial 1* before the number •To use the Premium voice connection for the call,dial 2* before the numberExample: To make a call to Thrane & Thrane in Denmark (+45 39558800), forcing the connection to be Standard voice, dial: 1* 0045 39558800 followed by # if calling from an analogue phone, or off-hook key if calling from a Bluetooth handset.Note When connecting a fax or a modem you must use Premium voice.Note Up to 7 Bluetooth handsets can be connected. Remember to set the voice quality for each handset in the Devices with access list.Note This will not change the default voice quality setting, but only the quality of the call in progress.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-5Phone Numbers for Incoming Premium and Standard VoicePremium voice and Standard voice have separate phone numbers. This way, a person calling a phone connected to the EXPLORER™ 500 can select whether to use Premium or Standard voice, simply by using one of the two phone numbers. To view the phone numbers for Standard voice and Premium voice, do one of the following:• select PROPERTIES > MOBILE NUMBERS in the display menu system, or• access the Web interface and select Properties. The numbers are listed under Mobile numbers. For further information, see The Web Interface on page 5-1.For information on how to make a call to the EXPLORER™ 500, see Making a Call To the EXPLORER™ 500 on page 4-9.Selecting the Incoming Voice QualityTo select which voice qualities are accepted for an incoming call, do as follows:1. Access the Web interface. For further information, see The Web Interface on page 5-1.2. Select Settings > Interfaces.3. Select Phone/fax or Bluetooth.4. At Incoming Calls, check Standard or Premium or both. If the voice quality used for a call to the terminal is not selected in the Web interface, the connected phone will not ring.Note The voice quality you are using must be selected in the Web interface (refer to the next section).Note Up to 7 Bluetooth handsets can be connected. Remember to set the voice quality for each handset in the Devices with access list.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-6Connecting an Analogue Phone or a Fax MachineBefore Connecting to the Phone/Fax InterfaceTo connect a phone to the phone/fax interface, you need an analogue telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone/Fax Interface on page A-4.Connecting to the Phone/Fax Interface1. Connect the cable to your phone.2. Connect the other end of the cable to the phone/fax connector on the EXPLORER™ 500.3. After power up and pointing, check the connection by making a phone call or sending a fax. See Making or Receiving a Phone Call With the EXPLORER™ 500 on page 4-8 or Sending or Receiving a Fax Message on page 4-12.Connecting a Bluetooth HandsetTo use a Bluetooth handset with the EXPLORER™ 500, you first have to pair the two devices.For information on pairing devices, see Handling Bluetooth Device Access on page 4-17.The Bluetooth handset must be placed within a maximum distance of 100 m from the EXPLORER™ 500. Note that this is the absolute maximum distance; the actual maximum distance may be shorter, depending on the conditions. For information on how to make and receive calls, see Making or Receiving a Phone Call With the EXPLORER™ 500 on page 4-8.Note If connection fails, check that the interface is on in the EXPLORER™ 500.If the analogue phone icon is not present in the display Main screen and in the Home window of the Web interface, the interface is off. See Turning an Interface on or off on page 4-3.If the interface is on, but connection fails, refer to Troubleshooting Guide on page 6-4.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-7Entering the PIN Code Using a PhoneEntering the PIN CodeIf you have a phone connected to the EXPLORER™ 500, you can use it to enter the PIN code at start up, as an alternative to the keypad.When the terminal is waiting for a PIN code, you will hear 2 beeps - pause - 2 beeps - etc.You simply dial the PIN code the same way you would dial a phone number, that is:•For an analogue phone, take the phone off hook and dial: <PIN> followed by #. When you hear a “busy” tone or a dialling tone, the PIN has been entered and you can put the phone back on hook.•For a Bluetooth handset, dial: <PIN> and press off hook key. When you hear a “busy” tone or a dialling tone, the PIN has been entered and you can press the on hook key.Wrong PIN CodeIf, in stead of the busy tone or dialling tone, you hear 2 beeps - pause - 2 beeps - etc., it means the PIN code was wrong, and you have to try again.If 3 wrong PIN codes have been entered, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to dial the PUK code provided with your SIM card. With the phone off hook, dial the following:<PUK> * <New PIN> * <New PIN> followed by # or off-hook keyExample: If the PUK code is 87654321 and the new PIN code is 1234, dial:87654321 * 1234 * 1234 followed by # or off-hook key.If 10 wrong PUK codes are entered, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-8Making or Receiving a Phone Call With the EXPLORER™ 500Analogue Phone or Bluetooth HandsetIf you are using an analogue phone, it must be connected to the phone/fax interface of the EXPLORER™ 500. Refer to Before Connecting to the Phone/Fax Interface on page 4-6.If you are using a Bluetooth handset, the handset must be paired and connected with the EXPLORER™ 500.For information on how to pair Bluetooth devices, see Pairing Devices on page 4-17.Making a CallYou have two options for making a call:•Short Dial: If the number is in the phone book of the EXPLORER™ 500, you can use the Short Dial number followed by *: Simply dial: <Short Dial> * followed by # or off-hook key.The Short Dial numbers for your phone book entries are found in the first column of the phone book in the Web interface. See Using the Phone Book on page 5-6.•Manual Dial: To make a call, dial:00 <country code> <phone number> followed by # or off-hook key.Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analogue phone, dial: 00 45 39558800 #If there was an error establishing the connection, the Web interface and the display of the EXPLORER™ 500 show an error message. Refer to Troubleshooting Guide on page 6-4.Receiving a CallAs default, all phones or fax machines connected to the phone/fax interface or the Bluetooth interface will be ringing when one of the mobile numbers is called. Note, however, that this behaviour may change if the voice quality settings have been changed in the Web interface. Refer to Selecting the Incoming Voice Quality on page 4-5.Information of missed calls is stored in the call log of the EXPLORER™ 500.Note After dialling a phone number, you must activate the call. This is done as follows:• Analogue phone: Dial # after the number.• Bluetooth handset: Press the off-hook key after the number.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-9Making a Call To the EXPLORER™ 500To make a call to a phone connected to the EXPLORER™ 500, dial +870 <Mobile number>•+ is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.•Mobile number: To see your mobile numbers, use the display menu system and select PROPERTIES > MOBILE NUMBERS, or, if a data unit is connected, access the Web interface, select Properties and locate the Mobile numbers section. For further information on the Web interface, see The Web Interface on page 5-1.Dialling FunctionsOverviewThere are a number of dialling functions available in the EXPLORER™ 500.The following list shows the allocated special-purpose numbers for the EXPLORER™ 500.Note There are two Voice numbers, one for Premium voice and one for Standard voice.Number Function0 * Redial last called number on this interface.00 * Redial last answered call on this interface.Note: If the last answered number is an unlisted number, you will not be allowed to dial back.One of the numbers 1-199followed by *Short dial phone numbers in SIM phone book.200 followed by *Local call Broadcast to all Bluetooth handsets.All connected Bluetooth handsets will ring. The first handset that answers, takes the call.One of the numbers 201-299followed by *Local call to Bluetooth handset.The first Bluetooth handset that is paired with the EXPLORER™ 500 is assigned the number 201, the second is assigned 202 and so forth.300 followed by *Local call Broadcast to all analogue phones.(currently only one phone/fax interface is available)One of the numbers 301-399followed by *Local call to analogue phone. (currently only 301)

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-10Apart from these numbers, there are a few dialling prefixes:•1* before a phone number will force the connection to use Standard Voice.•2* before a phone number will force the connection to use Premium Voice.•R is used during a call to indicate that the following key-presses should activate a function in relation to supplementary services.Making Local Phone CallsYou can make local calls between phones connected to the EXPLORER™ 500.For an overview of the numbers, see Overview on page 4-9.To make a local call, dial<local number> * followed by # or off-hook key.Example: To make a call to the second Bluetooth handset that was connected, dial 202 * #.Up to 7 Bluetooth handsets can be connected at the same time, but only one call can be active on the Bluetooth interface.You can look up the local Bluetooth phone numbers in the display or in the Web interface.•Display: Enter the menu system and select PROPERTIES > BLUETOOTH DEVICES. The list shows all accepted Bluetooth devices with local number and Bluetooth name.•Web interface: Access the Web interface and select Settings > Interfaces > Bluetooth. The local phone numbers are listed in the Devices with access list.Handling Waiting CallsDuring a call, if a second call attempts to make contact with you, a Call Waiting indication may be presented to you. If no action is taken, the waiting call is released after a time out period.When you receive a Call Waiting indication, you have the following options:•To clear the current call and accept the waiting call, press R 1 #, within the time out period.•To hold the current call and accept the waiting call, press R 2 #, within the time out period.•To ignore the waiting call, take no action.•To reject the waiting call, press R 0 #, within the time out period.Note You cannot make local calls between two Bluetooth handsets through the EXPLORER™ 500. You can only make a local call from an analogue phone to one or more Bluetooth handsets, or from a Bluetooth handset to the analogue phone.Note The phone must have an R key to be able to use these functions.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-11Holding a CallDuring a call, you may place the initial call on hold while another call is made. •To place a call on hold, press R 2 #.•To place the existing call on hold and establish a new call, press R and dial the second phone number followed by #.•To shuttle between the two calls,press R 2 #, irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.•To clear the held call, if no waiting call exists, press R 0 #.•To clear an active call and return to the held call,press R 1 #. Note that this is only possible if no waiting call exists.Making a Conference CallYou can make a conference call between multiple parties. Before making a conference call, you have to establish calls to two parties with one call active and the other on hold. See Holding a Call above. •To add the party on hold to the conference call, press R 3 #.•To add another remote party, the same procedure applies:Establish another call and place either this call or the existing multiparty call on hold.Press R 3 # to bring all these parties together in an enlarged multiparty call.•To choose one party for private communication, putting the rest of the multiparty on hold, press R 2 <X> #, - where X is the sequential number of the party with which communication should be supported. The numbering is given by the sequence of setting up or receiving the calls (active, held or waiting), where 1 is the first call that is set up or received. Calls keep their number until they are released. New calls take the lowest available number. •To return to the multiparty, with the previously active call placed on hold, press R 2 #.•To release a specific party, press R 1 <X> #, where X is the sequential number as defined above.•To terminate the multiparty and release all calls, hang up.Note The phone must have an R key to be able to use these functions.Note The phone must have an R key to be able to use these functions.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Phone or Fax Machine 4-12Sending or Receiving a Fax MessageSending a Fax MessageThe fax machine must be connected to the phone/fax interface of the EXPLORER™ 500. Refer to Before Connecting to the Phone/Fax Interface on page 4-6.Premium voice quality must be used. Refer to Selecting the Default Outgoing Voice Quality on page 4-4.To send a fax from a fax machine connected to the terminal, dial: 00 <country code> <phone number> #Example: To send a fax to Thrane & Thrane in Denmark (+45 39558888), dial: 00 45 39558888 #Receiving a Fax MessageA fax machine connected to the EXPLORER™ 500 can only receive a fax with Premium voice quality. Refer to Selecting the Incoming Voice Quality on page 4-5.Make sure the fax is sent to the Premium voice phone number and that Premium voice is selected for the interface in the Web interface.Note When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an “Overseas” mode, which enables the unit to handle the long delays.Note If Premium voice is not selected as default in the Web interface, you can dial 2 * before the number, to force the connection to use Premium voice. For further information, see Selecting the Default Outgoing Voice Quality on page 4-4.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Data Unit With the EXPLORER™ 500 4-13Using a Data Unit With the EXPLORER™ 500Choosing an Interface for Data ConnectionThe EXPLORER™ 500 has three types of interface for data connection: LAN, USB and Bluetooth. The following table shows some characteristics of each interface, to help you choose the right interface for your application.Using the LAN InterfaceBefore Connecting to the LAN InterfaceTo connect to the LAN interface, use a shielded cable mounted with an RJ-45 connector. The LAN interface is configured as MDI-X. This means that if you are connecting your data unit directly to the EXPLORER™ 500, you should use a straight cable. If you are connecting a switch to the EXPLORER™ 500, use a crossed cable.For specifications, refer to LAN Interface on page A-5.Interface Power Consumption Amount of Setup RangeLAN High None (or very little)Up to 100 m of cableUSB Low Some setup necessary Up to 5 m of cableBluetooth Medium Can be complicated, depending on operating system.Wireless connection.Up to 100 m depending on the transmitter in the data unit and on the transmission conditions.Note For the LAN interface to work without any further setup, the data unit must obtain an IP address and a DNS server address automatically. To check these settings on your data unit, do as follows (in Windows XP):Expand the Start menu and select Settings > Network Connections > Local Area Connection. Click Properties, select Internet Protocol (TCP/IP) from the list and click Properties. Make sure both fields are set to obtain an address automatically.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Data Unit With the EXPLORER™ 500 4-14Connecting to the LAN interfaceDo as follows:1. Connect the LAN cable to the network interface of your data unit.A suitable cable is provided with your EXPLORER™ 500.2. Connect the other end of the cable to the LANconnector on the EXPLORER™ 500. After power up and pointing, the connection is automatically established. As default, the connection is a standard data connection.Check the connection, e.g. by starting your Internet Browser.Using the USB InterfaceFirst Time Setup of USBIf it is the first time you connect your data unit to the EXPLORER™ 500 using the USB interface, you must first install a driver. 1. Insert the Thrane & Thrane CD ROM provided with your EXPLORER™ 5002. Locate and activate the USB driver setup file.Note that if you intend to use the USB interface with the Inmarsat Launch Pad, you must also install the C-mux driver from the Inmarsat CD provided with your EXPLORER™ 500.After installing the USB driver, create a dial-up connection as described in the following section. Creating a Dial-up ConnectionDo as follows: 1. Select Settings > Network Connections from the Start menu.2. Open the New Connection Wizard.3. Select Connect to the Internet.Note If connection fails, check that the interface is on in the EXPLORER™ 500. If the LAN icon is not present in the display Main screen and in the Home window of the Web interface, the interface is off. See Turning an Interface on or off on page 4-3.If connection still fails, refer to Troubleshooting Guide on page 6-4.Note The following description is for Windows XP. If you are using a different operating system, the procedure may be different.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Data Unit With the EXPLORER™ 500 4-154. Select Set up my connection manually.5. Select Connect using a dial-up modem.6. Type a name for your connection.7. When you are asked for a phone number, type: *98# if you are going to connect to the Internet, and *99# if you are going to connect to the built-in Web interface of the EXPLORER™ 500.8. Finish the Wizard.When you connect to the USB interface, you must open this dial-up connection to access the Internet or the Web interface.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Data Unit With the EXPLORER™ 500 4-16Before ConnectingTo connect to the USB interface, use a USB cable mounted with a USB Mini-B connector. For specifications, refer to USB Interface on page A-6.Connecting to the USB InterfaceIf you are connecting your data unit to the USB interface for the first time, see First Time Setup of USB on page 4-14.If the units have been connected before, do as follows:1. Connect the USB cable to the USB port of your data unit.2. Connect the other end of the cable to the USB connector on the EXPLORER™ 500.After power up and pointing, check the connection by opening your dial-up connection as follows:1. Select Settings > Network Connections from the Start menu.2. Locate and open the dial-up connection created for this USB connection.3. Click OK and wait for the connection to be established. Then start your Internet browser or mail program.Note If you intend to use the Launch Pad with the USB interface, you must first install the C-mux driver from the Inmarsat CD enclosed with the EXPLORER™ 500.Note The following description is for Windows XP. If you are using a different operating system, the procedure may be different.Note If connection fails, refer to Troubleshooting Guide on page 6-4.

Chapter 4: Using the InterfacesTT 98-122274-E Using a Data Unit With the EXPLORER™ 500 4-18Unpairing DevicesTo remove a device from the list of Devices with access, you have to use the Web interface. Do as follows:1. Locate the Devices with access list as described in Viewing Devices with Access on page 4-17.2. In the Devices with access list, click Delete next to the device you want to remove.When the device is removed from the list, you have to pair it with the EXPLORER™ 500 again to make a connection.Using a Data Unit with BluetoothConnecting a Data Unit to the Bluetooth InterfaceIf the two devices have not been connected before, you need to pair the devices. For further information, see Handling Bluetooth Device Access on page 4-17.When the devices have been paired, do as follows to connect:1. Power up your data unit and the EXPLORER™ 500. 2. Place the data unit close to the EXPLORER™ 500. 3. Turn on Bluetooth on your device.If the devices are paired, the Bluetooth connection should now be established.Note that if your Bluetooth connection is defined as a dial-up connection, you have to open the dial-up connection before you can access the internet or the Web interface.Note The procedure may vary depending on the Bluetooth interface in your data unit. Consult your Bluetooth manual for details.Note If you intend to use the Inmarsat Launch Pad to access the EXPLORER™ 500 through the Bluetooth interface, you must first install the C-mux driver from the Inmarsat CD enclosed with the EXPLORER™ 500.Note If connection fails, check that the interface is on in the EXPLORER™ 500.If the Bluetooth icon is not present in the display Main screen and in the Home window of the Web interface, the interface is off. See Turning an Interface on or off on page 4-3.If the interface is on, but connection fails, refer to Troubleshooting Guide on page 6-4.

Chapter 4: Using the InterfacesTT 98-122274-E Additional Interfaces 4-19Additional InterfacesUsing an External AntennaYou can connect an external antenna to the EXPLORER™ 500. The connector for the external antenna is located at the back of the EXPLORER™ 500.For information on cable and connector type, refer to specifications in External Antenna on page A-9.Using the EXPLORER™ 500 Bluetooth Handset ChargerBefore ConnectingYou can charge your Bluetooth handset using the DC charger interface of the EXPLORER™ 500.Use the charger cable supplied with the Bluetooth handset.For specifications on the charger interface, see EXPLORER™ 500 Bluetooth Handset Charger Interface on page A-10.Connecting to the EXPLORER™ 500 Bluetooth Handset Charger InterfaceDo as follows:1. Connect the charger cable to the charging connector on the EXPLORER™ 500. The charging connector is placed on the rear side of the EXPLORER™ 500.2. Connect the other end of the cable to your Bluetooth handset.What’s Next?This chapter has described the basics of how to set up and use each interface.The following chapter, Using the Web Interface, describes how to use the built-in Web interface for setting up and using the EXPLORER™ 500.Important Only use the specified antenna from Thrane & Thrane. The antenna is listed in Options and Accessories on page 6-2.

TT 98-122274-E 5-1Chapter 5Using the Web Interface 5In This ChapterThis chapter describes how to use the Web interface to operate, set up and configure the EXPLORER™ 500. Initial configuration of interfaces is described in the chapter Using the Interfaces on page 4-1.The Web InterfaceWhat is the Web Interface?The Web interface is a built-in Web server in the EXPLORER™ 500, used for operating, setting up and configuring the EXPLORER™ 500. You can access the Web interface from a standard Internet browser, such as Internet Explorer 6.0 or later.ConnectingConnect your data unit to the EXPLORER™ 500.Make sure your data unit is set up for the interface you are planning to use for connecting to the EXPLORER™ 500. You can use LAN, USB or Bluetooth. See Using the Interfaces on page 4-1 for details.To access the Web interface, an Internet browser must be installed on the data unit. Important If you are going to use USB or Bluetooth with Dial-up Networking to access the Web interface, you must use a dial-up connection with the phone number set to *99#. For further information, see First Time Setup of USB on page 4-14.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-2Browser SettingsThe Proxy server settings in your browser must be disabled before accessing the Web interface. To disable the use of a Proxy server completely, do as follows:• For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck the box labelled Use a proxy server for your LAN. Then click OK.• For Safari, select Safari in the top menu bar and select Preferences. Then click Change Settings next to Proxies.Click Configure and select the Proxies tab.In the list, uncheck Web Proxy (HTTP).When the proxy server settings are disabled, close your browser. You may need to change this setting back on return to your Internet connection.Note Most browsers support disabling of the Proxy server settings for a specific IP address only, so you can disable Proxy server settings for the Web interface only, if you wish. Consult your browser help for information.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-3Accessing and Navigating the Web InterfaceAccessing the Web InterfaceThe Web interface is embedded in the EXPLORER™ 500. To access the Web interface from a connected data unit, do as follows:1. Start up the EXPLORER™ 500. For further information, see Getting Started on page 2-1.2. Open your browser and enter the IP address of the Web interface.As standard, the IP address is 192.168.0.1.If your EXPLORER™ 500 uses a different IP address, you can look it up by entering the display menu system of the EXPLORER™ 500 and selecting PROPERTIES > IP ADDRESS.Navigating the Web InterfaceThe Web interface consists of a navigation pane in the left side holding the main menus and a status field, an icon bar at the top, and a contents section with status and settings. The bar just below the icon bar shows the menu path to the currently selected menu item. NavigationStatusIcon Bar Contents SectionPaneMenu PathFieldNote During pointing, the entire window is replaced by a pointing window. When the signal strength is acknowledged and pointing is done (or pointing is cancelled), the Web interface returns to the Home page.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-4•To expand a menu, click the menu in the navigation pane. •To access status and settings, click the relevant subject in the navigation pane. The status or settings are displayed in the main window.•To see the Site map, click Site map in the navigation pane.•To return to the Home window from anywhere in the system, click Home, either from the navigation pane or from the menu path below the icon bar.Entering the PIN Code in the Web InterfaceIf a data unit is connected when you start up the EXPLORER™ 500, and the Web interface is accessed, you can enter the PIN code from the Web interface.If the PIN code is not entered with the EXPLORER™ 500 keypad, the Web interface will ask for a PIN code when it is accessed.Type in the PIN code and press OK.If you enter a wrong PIN code 3 times you are asked for a PUK code. For further information, see Wrong PIN Code on page 2-9.Pointing Using Web InterfaceAfter entering the PIN code, you will see the pointing window in the Web interface, if pointing is required.Point the antenna as described in Pointing the Antenna on page 2-10, observing the signal strength in the Web interface.When you have obtained the highest possible signal strength, click OK in the Pointing window.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-5Viewing the StatusAt the top of the navigation pane of the Web interface, you can view the general status of the EXPLORER™ 500, such as battery level, signal strength and information on ongoing calls and sessions. Icons in the top icon bar show which interfaces are turned on, and indicate incoming messages or alarms.To view status on total usage (MB or time connected), select Calls from the left navigation pane in the Web interface. The Calls window shows total usage compared to limits.Note During pointing, the entire window is replaced by a pointing window. When the signal strength is acknowledged and pointing is done (or pointing is cancelled), the Web interface returns to the Home window.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-6Using the Phone BookGeneral UsageWith the phone book you can:• look up phone numbers.• look up short dial numbers for easy dialling from an analogue or Bluetooth handset. • send an SMS message.When sending an SMS message from data equipment using the Web interface, you can select the number directly from the phone book. For further information, see Sending an SMS Message From the EXPLORER™ 500 on page 5-8• modify or delete existing names and phone numbers, or enter new names and phone numbers.Accessing the Phone BookTo access the phone book, select Phone book from the left navigation pane. The phone book shows all the entries with an entry number, phone number and name.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-7Short DialThe entry number in the phone book is the Short dial number. When making a call from the EXPLORER™ 500 you can use this number instead of dialling the entire phone number.Simply dial: <short dial> followed by * and # or off-hook key.Example: To call the 3rd entry in the phone book from an analogue phone, take the phone off hook and dial 3 * #.Adding a New EntryTo add a new entry, do as follows:1. In the phone book, locate the empty entry number where you want to add the new phone number.2. Click New entry.3. Type in the name and number of the new entry and click OK.The new name and number is now listed at the specified entry number in the phone book.Modifying an Entry in the Phone BookTo modify an entry, do as follows:1. In the phone book, click Edit next to the entry you want to modify.2. Modify the name or number as wanted and click Save Entry.The name and/or number in the selected entry is now replaced with the new information.Deleting an Entry in the Phone BookTo delete an entry, do as follows:1. In the phone book, click Delete next to the entry you want to delete.2. Click OK to confirm.The selected entry is now empty.Deleting all Entries in the Phone BookTo delete all the entries in the phone book, do as follows:1. Click Delete all entries in phone book at the bottom of the Phone book window.2. Click OK to confirm.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-8Handling MessagesSending an SMS Message From the EXPLORER™ 500To send an SMS message from the EXPLORER™ 500, do as follows:1. Click Messages from the left navigation pane.The Inbox opens.2. In the left navigation pane, click Write message.3. Type in the message in the Message field.4. Type in the phone number in the Recipient field, or click a number from the Phone book below the Recipient field. When typing the number, remember 00 and country code(e.g. 00 45 to call Denmark or 00 1 to call USA).5. Select whether or not you want delivery notification for this SMS message. If you click Yes, you will get a notification when your message has arrived.6. Click Send.The message is now moved to the Outbox. If the EXPLORER™ 500 is online, the message is sent.Sending an SMS Message to the EXPLORER™ 500Send the SMS message e.g. from a mobile phone, using one of the mobile numbers for voice. Dial:+870 <Mobile number>To see the voice numbers, select Properties from the Web interface or from the display menu system and view Mobile numbers.Note You can set up delivery notification generally for all SMS messages. For further information, see Setting up the Message Options on page 5-10.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-9Receiving a MessageIf a message has arrived, the status bar at the top of the Web interface shows an unopened envelope. Click the envelope to see the new message(s).Otherwise, to see received messages, click Messages from the left navigation pane. The window shows all received messages. If the message is not an SMS message but information of Voice mail, you have to call your Voice mail service number to hear the Voice mail.To find your Voice mail service number, select Messages > Settings and locate the Voice mail service number.Options for SMS Messages in the InboxTo enter the Inbox, click Messages from the left navigation pane. Besides viewing the messages in the Inbox, you have a number of options for what to do with each message:• Click Reply to reply to a message. Type in your reply and click Send.For information on how to include the original message in your reply, see Setting up the Message Options on page 5-10.• Click Forward to forward a message to someone. Then type in the phone number in the Recipient field or pick from the phone book, and click Send.• Click Delete to delete the message. Then click OK to confirm.• Click Delete all entries in inbox to delete the entire contents of the inbox. Then click OK to confirm.Note The EXPLORER™ 500 does not accept incoming messages if the Inbox is full. The Inbox can hold up to 100 messages. When the Inbox is full, you have to delete messages or move them to the SIM card, in order to free space for new messages.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-10Configuring Message SettingsSetting up the Message OptionsYou can set up general options for your outgoing messages. These settings normally apply to all your outgoing messages. Note, however, that you can also change these settings for an individual message. For further information, see Sending an SMS Message From the EXPLORER™ 500 on page 5-8.Do as follows:1. Select Messages > Settings from the left navigation pane.2. Select the following message options:•Include message in reply.To include the original message when you reply, click Ye s .•Delivery notification.To receive notification when your message is delivered, click Ye s .Viewing or Changing SMS Service NumberThe SMS service number identifies the SMS service centre used when sending and receiving SMS messages. Normally you do not need to know this number, but the EXPLORER™ 500 uses it when sending or receiving SMS messages. The SMS service number is stored on the SIM card. • To see the SMS service number, select Messages > Settings from the left navigation pane.• To change the number, click Edit next to SMS service number, change the number and click OK.The SMS service number is provided from your Airtime provider.Viewing or Changing Voice Mail Service numberThe Voice mail service number is the number you call to hear your incoming voice mails.The Voice mail service number is stored on the SIM card.• To see the Voice mail service number, selectMessages > Settings from the left navigation pane.• To change the number, click Edit next to Voice mail service number, change the number and click OK.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-11Power up BehaviourAutomatic Power upIn the Power up section of the Settings window, select whether or not the EXPLORER™ 500 should power up automatically when external power is applied.• To have the EXPLORER™ 500 power up automatically when external power is applied, select Ye s.• To have the EXPLORER™ 500 power up only when the power button is pressed, click No.Pointing at Power upIf the EXPLORER™ 500 is placed in a fixed position it may not be necessary to go through the pointing process every time the terminal is powered. You can set up the EXPLORER™ 500 to automatically establish a connection to the BGAN network, if you know that the signal strength is sufficient.In the Power up section of the Settings window, select whether or not pointing is required at power up.• To go through the pointing process next time the EXPLORER™ 500 is powered, select Ye s .• To have the EXPLORER™ 500 automatically acknowledge the signal strength next time the EXPLORER™ 500 is powered, select No.If you have selected that pointing is not required at power up, the start up procedure will be as follows:1. Power up.2. Enter PIN code.After the PIN code is entered, the EXPLORER™ 500 immediately tries to connect to the BGAN network. The terminal display shows the progress as follows:•SEARCHING (this phase can be very short and may not be seen)• ATTACHING• READYSetting the Display Contrast and BrightnessTo set the display contrast and brightness, do as follows:1. Select Settings > Terminal Display from the left navigation pane.2. In the Brightness section of the Terminal display window, set the timing.The Timed period is the period of time the light will stay on after the last key is pressed.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-123. Set the brightness level with the scroll bar.4. In the Contrast section, click Automatic on if you want the contrast to be adjusted automatically according to the temperature.5. Set the contrast level with the scroll bar.Turning Audio Indicators on or offIn the Audio indicators section of the Terminal display window, turn the audio indicators on or off using the radio buttons.The EXPLORER™ 500 has audio indicators for the following events:•PointingThe Pointing indicator is a beeping sound during the pointing process. The beeping frequency increases with the signal strength.• MessagesThe Message indicator is a sound indicating that a message has arrived.• WarningsThe Warning indicator is a sound indicating that a warning is issued. A warning can be issued if, for example, the battery charge level is too low.•Alarms The Alarm indicator is a sound indicating that an alarm is issued. An alarm can be issued if, for instance, the temperature is too high.Enabling Activation of Stealth ModeIn Stealth mode, the EXPLORER™ 500 operates with no sounds nor lights. However, it is still possible to operate the terminal and the display text is readable.To enable the use of Stealth mode for the EXPLORER™ 500, do as follows:1. Select Settings > Terminal display from the left navigation pane.2. In the Stealth Mode section, click Enable.Important Only enable activation of Stealth mode if you are going to use it. If Stealth mode is activated by mistake, it may be difficult to operate the EXPLORER™ 500.Note This setting does not activate Stealth mode, it only enables the use of Stealth mode. To activate Stealth mode, press C+OK.To deactivate Stealth mode and return to normal function, press C+OK again.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-17Changing or Disabling the PIN CodeTo access the PIN code options, select Settings > Security from the left navigation pane.Changing the PIN Code1. In the Change PIN Code section of the Security window, type in the current PIN code in the Current PIN code field.2. Type in the new PIN code in the first New PIN code field. The PIN code must be from 4 to 8 digits long.3. Repeat the new PIN code in the next New PIN code field.4. Click Apply.Disabling the PIN Code1. In the Disable PIN Code section of the Security window, type in the current PIN code in the Current PIN code field.2. Click Disable.The PIN code is disabled. Access to the EXPLORER™ 500 will no longer require a PIN code.Note If you need to reenable the use of PIN code, select Settings > Security again, enter the PIN code and click Enable.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-18Viewing Properties of the EXPLORER™ 500PropertiesTo view the properties of the EXPLORER™ 500, select Properties from the left navigation pane.The Properties window shows:•Current IP address. The IP address of the built-in Web interface in the EXPLORER™ 500.•IMEI number. The IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 500. This is a unique number that identifies your EXPLORER™ 500. IMEI numbers are stored in a database containing all valid mobile phone equipment.•SMS service number. A number used to identify the SMS service centre used by your EXPLORER™ 500 to send and receive SMS messages.•Voice mail service number. The phone number to call to hear your Voice mail.•Mobile numbers. The numbers to use for Standard voice, Premium voice and IP connection when calling the EXPLORER™ 500.•Hardware information.The unit serial number and PCB numbers of the EXPLORER™ 500.•Software information. The software version.Viewing the Alarm ListTo view the Alarm list, select Properties > Alarm list from the left navigation pane.The Alarm list window shows a detailed list of active alarms.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-19Updating SoftwareUpdating Software Using the Web InterfaceTo update the software of the EXPLORER™ 500, do as follows:1. Acquire the new software version from Thrane & Thrane and save it on your PC.2. In the Web interface, select Properties from the left navigation pane.3. Locate the Software information field and check the current version of the EXPLORER™ 500 software.4. To upload new software, click Upload.5. Click Browse.6. Browse to the new software version and select it.7. Click OK.The software is now updated. Note that you have to restart the EXPLORER™ 500 to activate the new software.Updating the Software Using the KeypadTo update the software of the EXPLORER™ 500, do as follows:1. Acquire the new software version from Thrane & Thrane and save it on your PC.2. Connect a USB cable between your PC and the EXPLORER™ 500.Refer to Using the USB Interface on page 4-14.3. TBD4. Press and hold the C button while you power up the EXPLORER™ 500.TBDAccessing the Help DeskIf you need help regarding airtime, you may call the Help desk. The Help desk is the phone number for your airtime provider.Select Help desk from the left navigation pane.The helpdesk number can be taken from the SIM card or entered manually. To change the number, click Edit, change the number and click OK.

Chapter 5: Using the Web InterfaceTT 98-122274-E 5-20Generating a Diagnostic ReportIf you want to generate a diagnostic report, select Help desk form the left navigation pane and click Generate report. The report is saved to a file, which you can enclose when reporting an error.The diagnostic report contains relevant information for troubleshooting, such as the error log, the alarm log, the list of currently active alarms and the call log (phone numbers not included).What’s Next?This chapter has explained how to use the Web interface for setup and use of the EXPLORER™ 500. You should now be able to set up the EXPLORER™ 500, pair Bluetooth devices, check status, read and send SMS messages, use the phone book and much more.The following chapter, Maintenance and Troubleshooting, provides guidelines for troubleshooting and for general maintenance.

TT 98-122274-E 6-1Chapter 6Maintenance and Troubleshooting 6In This ChapterThis chapter gives guidelines for troubleshooting and for general maintenance. It also provides an overview of the different means of status signalling,Getting SupportIf this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your local distributor.Airtime: If you need assistance from your Airtime provider, please call the help desk. To see the help desk number, enter the display menu system of your EXPLORER™ 500 and select HELP DESK.EXPLORER™ 500: If you need assistance regarding problems caused by the EXPLORER™ 500 terminal, please call a distributor in your area. Click the following link to see a list of Thrane & Thrane distributors.List of DistributorsRecharging the BatteryIt is recommended to fully charge the battery before using the EXPLORER™ 500 for the first time.To charge the battery, insert it into the EXPLORER™ 500 and connect the EXPLORER™ 500 to power. The indicator left to the display is constantly green as long as the battery is charging. When the battery is fully charged, the green indicator is turned off. If the EXPLORER™ 500 is switched on, the green indicator will be flashing shortly every 2 seconds.If a charging error occurs, the green indicator on the EXPLORER™ 500 flashes rapidly. If this is the case, check that • the battery is properly inserted• the power cable and adapter are properly connectedIf the battery is not functional, please acquire a new battery. For information on how to replace the battery, see Removing the Battery on page 2-3 and Inserting the Battery on page 2-2.Note This list of distributors is static, so it may not always be up to date.An updated list is available on Thrane & Thrane’s web site: www.thrane.com. Click Land Mobile and select Distributors from the top menu bar.

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-2Options and AccessoriesThe following options and accessories are available from Thrane & Thrane:Item NumberEXPLORER™ 500 Bluetooth Handset + chargerTT-3625ADesktop charger cradle for Bluetooth handsetOpt. 003External antenna + 10 m antenna cable and pole mount kit TT-3008IPole mount kit Opt. 922Softbag for the EXPLORER™ 500 Opt. 202Battery for the EXPLORER™ 500TT-3686LAC/DC power supplyTT-3682LCar charger cable (37-108299-A)Opt. 009

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-3Upgrading SoftwareViewing Software Version StatusTo view the version of the embedded software in the EXPLORER™ 500, select Properties in the Web interface or in the display menus and see Software information.Updating Software Using the Web InterfaceTo update the software of the EXPLORER™ 500, do as follows:1. Acquire the new software version from Thrane & Thrane and save it on your PC.2. In the Web interface, select Properties from the left navigation pane.3. Locate the Software information field and check the current version of the EXPLORER™ 500 software.4. To upload new software, click Upload.5. Click Browse.6. Browse to the new software version and select it.7. Click OK.The software is now updated. Note that you have to restart the EXPLORER™ 500 to activate the new software.

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-4Troubleshooting GuideThe below table provides information on some of the problems that might occur, including possible causes and solutions to the problems.Problem Possible Cause SolutionThe EXPLORER™ 500 cannot be turned on, or does not stay on when powered by the battery.The battery needs recharging.Charge the battery. Check the battery indicator in the display.The battery is not inserted properly.Remove the battery and re-insert it. Make sure the battery is inserted properly and that the latch is locked.The battery contacts are dirty or damaged.Clean the battery contacts if necessary. If the contacts are damaged, replace the battery.Charging error -The green Power indicator flashes rapidly while the battery is being charged.The temperature is below 0°C or above 45°C.Only charge the battery when the temperature is within the range 0°C to 45°C.The charging voltage is less than 9 V.Check that the voltage applied to the DC input of the EXPLORER™ 500 is within the specified range (+10 to +16 V DC).If the DC input is within limits, and the error persists, contact your local distributor.The display shows INSERT SIM.The SIM card is not present.Remove the battery and insert the SIM card in the SIM card slot according to the instructions in the section Inserting the SIM Card on page 2-2.The SIM card is not inserted properly.Remove the SIM card and re-insert it according to the instructions in the section Inserting the SIM Card on page 2-2.

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-5The EXPLORER™ 500 cannot obtain its position using GPSThere is no GPS signal, or the signal is weak.Check the GPS status in the display or the Web interface. Make sure the GPS antenna has a clear view of the sky.Place the EXPLORER™ 500 flat on a surface to obtain the best possible view.It can take up to 10 minutes to obtain the GPS position.Wait 10 minutes.If you know the approximate direction to the BGAN satellite, you can start the pointing process before the GPS position is found.No signal or weak signal from the satelliteThe view to the satellite is blockedMake sure the EXPLORER™ 500 has a clear view to the satellite. Be aware that window glass may reduce the signal level.The antenna is pointed in the wrong directionCheck that the antenna is pointed according to the position data.Adjust the position to the highest possible signal strength.Problem Possible Cause Solution

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-6Connection to the Internet cannot be establishedThe signal strength is too low.Check that the antenna is pointed according to the position data.Adjust the position to the highest possible signal strength.For information on minimum required signal strength for a particular service, see Minimum Signal Strength on page 2-11.Your connection is defined as a dial-up connection, but you have not opened the dial-up connection.You need to open the dial-up connection before you can connect to the Internet.Your connection is a dial-up connection, but you have not entered the phone number *98# to indicate a connection to the Internet.Change the phone number in the dial-up connection to *98# and open the dial-up connection before accessing the Internet.The Web interface cannot be accessedThe browser is configured to use a proxy serverFor Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.You have entered a wrong IP addressCheck the IP address and re-enter it.Your connection is defined as a dial-up connection, but you have not opened the dial-up connection.You need to open the dial-up connection before you can connect to the Web server.Your connection is a dial-up connection, but you have not entered *99# as the phone number to indicate that this is a connection to the Web interface.Change the phone number in the dial-up connection to *99# and open the dial-up connection before accessing the Web interface.Problem Possible Cause Solution

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-7A Phone/Fax connection cannot be establishedThe interface is off in the EXPLORER™ 500Turn on the interface by entering the display menu system and selecting SETTINGS > INTERFACES > PHONE/FAX > ONThe cable is not properly connectedConnect the cable.The cable type or connector type is not correctFor information on the correct type of connector and cable, refer to Phone/Fax Interface on page A-4.Incoming calls: The voice quality used for the call is not selected in the Web interface.Make sure the voice quality used for calls to the terminal is selected in the Web interface. Access the Web interface and select SETTINGS > INTERFACES > PHONE/FAX. Then select the voice quality for incoming calls.A Bluetooth handset connection cannot be establishedThe interface is off in the EXPLORER™ 500Turn on the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ONThe Bluetooth handset is placed too far away from the EXPLORER™ 500Bring the handset closer to the EXPLORER™ 500. Note that the specified maximum distance is only valid under ideal conditions.The handset is not yet paired with the EXPLORER™ 500Pair the devices. Refer to Making a Call To the EXPLORER™ 500 on page 4-9.Incoming calls: The voice quality used for the call is not selected in the Web interface.Make sure the voice quality used for calls to the terminal is selected in the Web interface. Access the Web interface and select SETTINGS > INTERFACES > BLUETOOTH. Then select the voice quality for incoming calls.Problem Possible Cause Solution

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-8A LAN connection cannot be establishedThe interface is off in the EXPLORER™ 500Turn on the interface by entering the display menu system and selecting SETTINGS > INTERFACES > LAN > ONThe cable is not properly connectedConnect the cable.The cable type or connector type is not correctFor information on the correct type of connector and cable, refer to LAN Interface on page A-5.The interface is not configured correctly.For configuration of the interface, see Configuring the LAN Interface on page 5-14.A USB connection cannot be establishedThe interface is off in the EXPLORER™ 500Turn on the interface by entering the display menu system and selecting SETTINGS > INTERFACES > USB > ONThe cable is not properly connectedConnect the cable.The cable type or connector type is not correctFor information on the correct type of connector and cable, refer to USB Interface on page A-6.The dial-up connection is not created correctly. Refer to First Time Setup of USB on page 4-14.The interface is not configured correctly.For configuration of the interface, see Configuring the USB Interface on page 5-15.Problem Possible Cause Solution

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-9A Bluetooth data connection cannot be establishedThe interface is off in the EXPLORER™ 500Turn on the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ONThe data unit is placed too far away from the EXPLORER™ 500Bring the data unit closer to the EXPLORER™ 500. Note that the specified maximum distance is only valid under ideal conditions.The data unit is not yet paired with the EXPLORER™ 500Pair the devices. Refer to Making a Call To the EXPLORER™ 500 on page 4-9.The interface is not configured correctly.For configuration of the interface, see Configuring the Bluetooth Data Interface on page 5-16.Problem Possible Cause Solution

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-10Status SignallingThere are many ways of troubleshooting if an error occurs. The EXPLORER™ 500 has different means of status signalling, to help you find the cause of a problem:•Indicators.The function of the light indicators next to the display is described in Light Indicators on page 1-7. •Error messages. • Log files.Error messages and log files are described in the following sections.Error MessagesTypes of Error messagesDifferent types of error messages can appear in the EXPLORER™ 500. • Messages received from the network describe the network related conditions, such as “network busy”.• Messages generated by the EXPLORER™ 500 describe errors related to the terminal itself. For example, this could be information that the temperature is too high.TBDDisplay of error messagesWhen an alarm is issued, the display shows that there is an active alarm and the red indicator next to the display is flashing. If you press OK, the display returns to the Main screen, with the text VIEW ALARM LIST? If you press OK again, the list of currently active alarms appears.As long as the cause of an alarm is still present, the red indicator keeps flashing.Messages are logged in the Alarm log, which can be viewed with the Web interface. For information on the Alarm log, see Alarm Log on page 6-11. TBD

Chapter 6: Maintenance and TroubleshootingTT 98-122274-E 6-11Log FilesNoteWhen contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains the log files and other information relevant when troubleshooting. To generate the diagnostic report, access the Web interface and select Help Desk. Then click Generate report. Alarm LogThe alarm log holds information of errors found by the EXPLORER™ 500 during continuous monitoring. The log includes the time of the error, a short description, location of the error etc. This information can help you troubleshoot errors in the EXPLORER™ 500. Call LogThe call log holds information of up to 100 calls and data sessions to/from the EXPLORER™ 500.The call log contains detailed information, such as date, time, phone numbers, duration, Mb transferred etc., for each call or data session. Date and time is UTC time, received from the satellite.

TT 98-122274-E A-1Appendix ATechnical Specifications AIn This AppendixThis appendix contains technical specifications for the EXPLORER™ 500. General SpecificationsThe EXPLORER™ 500 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network.Item SpecificationType BGAN Class 2 User TerminalMax. data rateaDownlinkUplinka. Performance depends on a wide range of factors and actual usage.464 kbps (shared)448 kbps (shared)Physical dimensions 218 mm x 216 mm x 52 mm/8.6” x 8.5” x 2.0”Weight (incl. Battery) 1.3 kg/2.9 lbsEnvironmental conditionsOperating temperaturePowered by external DCPowered from batteryStorage temperatureWithout batteryWith batteryRelative humidityWater & DustMax. wind-load-25°C to +55°C/-13°F to +131°F0°C to +55°C/+32°F to +131°F-40°C to +80°C/-40°F to +176°F -20°C to +60°C/-4°F to +140°F95% non-condensing at +40°C/+104°FIP-54 (dust and spray proof in all directions)18 m/s or 59 ft/s (Operational)Robustness 0.5 m/1.64 ft drop on concrete (Operational, 95% survival)

Appendix A: Technical SpecificationsTT 98-122274-E A-2BatterySpecificationsItem SpecificationBattery type Lithium ion (Rechargeable)Voltage 11.1 VCapacity 2.2 AhTime between rechargingStandby timeData transmission36 h1 h 30 m @144 kbpsCharge timeaa. Performance depends on a wide range of factors and actual usage.Less than 3 hours (when the terminal is switched OFF)Charge temperature 0°C to +45°C/+32°F to +113°F AmbientMin. charge cycles 300Storage temperature1Month3Months1Year-20°C to +60°C/-4°F to +140°F Ambient-20°C to +45°C/-4°F to +113°F Ambient-20°C to +20°C/-4°F to +68°F Ambient

Appendix A: Technical SpecificationsTT 98-122274-E A-3Power InputConnector Pin-OutThis drawing shows the pin-out for the DC power connector.SpecificationsAC/DC Power supplySIM Interface+GNDItem SpecificationDC input range +10 to +16 V DCPower consumptionaStandby modeTransmit modeDuring charginga. Performance depends on a wide range of factors and actual usage.0.5 to 1 W (Typical)14 W (Typical)38 W max.Connector type 2.5 mm EIAJ RC-5320-IVItem SpecificationAC input range 100 to 240 V AC, 47 to 63 HzDC output 15 V DC, 50 WItem SpecificationSlot type Standard USIM card holder

Appendix A: Technical SpecificationsTT 98-122274-E A-4Phone/Fax InterfaceConnector Pin-OutThe pin-out for the Phone/fax connector is as follows:SpecificationsPin Function1NC2Tip3Ring4NC1234RJ-11 ConnectorFemale (Receptacle)Item SpecificationConnector type RJ-11Impedance 600Ω Max. cable length 400 m/1312 ftMax. units connected One unit

Appendix A: Technical SpecificationsTT 98-122274-E A-5LAN InterfaceConnector Pin-OutThe pin-out for the LAN connector is as follows:SpecificationsPin Function1Rx +2Rx -3Tx +4NC5NC6Tx -7NC8NCRJ-45 ConnectorFemale (Receptacle)Item SpecificationConnector type RJ-45, MDI-X (IEEE 802.3 10/100BaseT)Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 EditionMax. data rate 100 MbpsMax. cable length 100 m/328 ft with Cat5 UTPSupported web browser Microsoft Internet Explorer 6.0 or laterDefault IP Address 192.58.0.1Operating Systems Microsoft Windows 2000, Microsoft Windows XP, Mac OS 9.2,Mac OS 10.1,Linux Redhat 9

Appendix A: Technical SpecificationsTT 98-122274-E A-6USB InterfaceConnector Pin-OutThe pin-out for the USB connector is as follows:SpecificationsPin Function1NC2D -3D +4NC5 GNDMini-USB Type A/BFemale (Receptacle)Item SpecificationVersion 1.1 (Slave)Connector type Mini-BMax. data rate 12 MbpsMax. cable length 5 m/16.4 ftMax. units connected 7 physical devicesOperating Systems Microsoft Windows 98SE, Microsoft Windows ME, Microsoft Windows NT 4.0, Microsoft Windows 2000, Microsoft Windows XP, Palm OS, IBM OS/2, DOS, MAC OS 8.5 & above, Linux.Driver Proprietary, enclosed on CD with the product

Appendix A: Technical SpecificationsTT 98-122274-E A-7Bluetooth InterfaceSpecificationsItem SpecificationVersion 1.2Standard Power Class 1 The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI (Received Signal Strength Indicator)Physical media Frequency-Hopping Spread Spectrum RFMax. data rate 721 kbps + 57.6 kbpsFrequency 2400 to 2483.5 MHzMax. coverage outdooraa. Performance depends on a wide range of factors and actual usage.100 m/328 ft Max. number of devices connected7Profiles supported Cordless Telephony, Serial Port, Service Discovery Application, Dial-up networking, LAN access

Appendix A: Technical SpecificationsTT 98-122274-E A-8Built-in AntennaBuilt-in Antenna SpecificationsItem SpecificationType Directional patch array, manually adjustablePolarization RHCPFrequenciesInmarsatTransmitReceiveBearer bandwidthGPSBluetooth1626.5 to 1660.5 MHz1525.0 to 1559.0 MHz200 kHz1575.42 MHz2400.0 to 2483.5 MHzEIRP 15.1 dBW ±1 dBPower steps 0 to 10 dB in 1 dB steps

Appendix A: Technical SpecificationsTT 98-122274-E A-9External AntennaConnector Pin-OutThis drawing shows the pin-out for the external antenna connector on the EXPLORER™ 500.Electrical SpecificationsSignalGNDImportant Only use the specified antenna from Thrane & Thrane. The antenna is listed in Options and Accessories on page 6-2.Item SpecificationType Directional patch array, manually adjustablePolarization RHCPConnector type 50 Ω QLA (female)FrequenciesInmarsatTransmitReceiveBearer bandwidthGPS1626.5 to 1660.5 MHz1525.0 to 1559.0 MHz200 kHz1575.42 MHzEIRP 15.1 dBW ±1 dB

Appendix A: Technical SpecificationsTT 98-122274-E A-10EXPLORER™ 500 Bluetooth Handset Charger InterfaceConnector Pin-OutThis drawing shows the pin-out for the EXPLORER™ 500 Bluetooth Handset charging interface.The connector is placed at the back of the EXPLORER™ 500.Electrical SpecificationsFront view, when the terminal is Pin 1, Pin 2,placed in a normal upright position(the battery facing down)6 V CHGGNDItem SpecificationConnector type ProprietaryOutput 6.2 V/350 mA

TT 98-122274-E B-1Appendix BAT Commands BIn This AppendixThis appendix contains a list of AT Commands for the EXPLORER™ 500.Starting up an AT Command SessionSet up your data unit to use either the USB or Bluetooth interface. For further information, see Using the USB Interface on page 4-14 or Using a Data Unit with Bluetooth on page 4-18.Connect your data unit to the USB or Bluetooth interface of the EXPLORER™ 500 and launch your terminal program.The following section contains a list of commands that can be used with the EXPLORER™ 500. For further information on the AT commands, refer to the following standards:•ITU V.25,0 Serial asynchronous automatic dialling and control•3GPP TS 27.005 ver. 4.2, Use of Data Terminal Equipment - Data Circuit terminating Equipment (DTE-DCE) interface for Short Message Service (SMS) and Cell Broadcast Service (CBS)•3GPP TS 27.007 ver. 4.6, AT command set for User Equipment (UE)3GGP standards are found on www.3gpp.orgITU standards are found on www.itu.int

Appendix B: AT CommandsTT 98-122274-E B-2List of Supported AT CommandsCommand FunctionATA AnswerATD DialATE Command echoATH Hang upATI Request identification informationATL Monitor speaker loudnessATM Monitor speaker modeATN Automode controlATP Select pulse dialling (command)ATQ Result code suppressionATS Set registerATT Select tone dialling (command)ATV DCE response formatATX Result code selection and call progress monitoring controlATZ Reset to default configurationAT&C Circuit 109 (Received line signal detector) behaviourAT&D Circuit 108 (Data terminal ready) behaviourAT&F Set to factory defined configurationAT&V Display active and stored profileAT&W Store profileAT+CACM Accumulated call meterAT+CAEMLPP eMLPP priority registration and interrogationAT+CALM Alert sound modeAT+CAMM Accumulated call meterAT+CAOC Advice of charge

Appendix B: AT CommandsTT 98-122274-E B-5AT+CMOD Call modeAT+CMSS Send message from storageAT+CMUX Multiplexing modeAT+CNMI New message indication to TEAT+CNUM Subscriber numberAT+COLP Connected line identification presentationAT+COPN Read operator namesAT+COPS PLMN selectionAT+CPAS Phone activity statusAT+CPBF Find phone book entriesAT+CPBR Read phone book entriesAT+CPBS Select phone book memory storageAT+CPBW Write phone book entryAT+CPIN Enter PINAT+CPLS Selection of preferred PLMN listAT+CPMS Preferred message storageAT+CPOL Preferred PLMN listAT+CPPS eMLPP subscriptionsAT+CPUC Price per unit and currency tableAT+CPWD Change passwordAT+CR Service reporting controlAT+CRC Cellular result codesAT+CREG Network registrationAT+CRSM Restricted SIM AccessAT+CSCA Service centre addressAT+CSCS Select TE character setCommand Function

Appendix B: AT CommandsTT 98-122274-E B-6AT+CSDF Settings date formatAT+CSIL Silence commandAT+CSMS Select message serviceAT+CSQ Signal qualityAT+CSSN Supplementary service notificationsAT+CSTA Select type of addressAT+CSTF Settings time formatAT+CSVM Set voice mail numberAT+CUSD Unstructured supplementary service dataAT+CAAP Automatic answer for eMLPP ServiceAT+FCLASS Select modeAT+GCAP Request complete capabilities listAT+GCI Country of InstallationAT+GMI Request manufacturer identificationAT+GMM Request model identificationAT+GMR Request revision identificationAT+GSN Request product serial number identificationAT+ICF DTE DCE character framingAT+IFC DTE-DCE local flow controlAT+ILRR DTE-DCE local rate reportingAT+IPR Fixed DTE rateAT+WS46 PCCA STD-101 [17] select wireless networkAT_IBLTH Bluetooth managementAT_IBNOTIFY Control the sending of unsolicited result codesAT_IBTIF Bluetooth configurationAT_IBTINQ Bluetooth inquiry managementCommand Function

Appendix B: AT CommandsTT 98-122274-E B-7AT_IGPS GPS location informationAT_ILOG Retrieve UT log fileAT_IMETER Call meteringAT_INIS Network interface statusAT_IPOINT Antenna pointingAT_ISIG Signal quality indicationAT_ISLEEP UT sleep mode timeoutAT_ITCSI Configure incoming voice qualityAT_ITCSO Configure outgoing voice qualityAT_ITEMP UT temperatureAT_ITNAT Configure NAT for an interfaceCommand Function

TT 98-122274-E Glossary-1GlossaryGlossary CBBGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. DData unit In this manual, the term Data unit is used for equipment such as a PC, a laptop, a PDA or similar equipment that can establish data communication with the EXPLORER™ 500. GGeostationary Placed in a fixed position relative to a point on the surface of the earth. GMDSS Global Maritime Distress and Safety System. A system based on a combination of satellite and terrestrial radio services, providing a range of safety services, such as broadcast of safety information and automatic distress alerting and locating. GPS Global Positioning System. A system of satellites, computers, and receivers that is able to determine the latitude and longitude of a receiver on Earth by calculating the time difference for signals from different satellites to reach the receiver. IIMEI International Mobile Equipment Identity. A unique number given to every single piece of mobile phone equipment. IMEI numbers are stored in a database containing all valid mobile phone equipment. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. LLAN Local Area Network. A system that links together electronic office equipment, such as computers and word processors, and forms a network within an office or

GlossaryTT 98-122274-E Glossary-2building. MMDI-X Medium Dependent Interface. An MDI-X (for MDI crossover) is a version of MDI that enables connection between like devices. MDI ports connect to MDI-X ports via straight-through cabling. MDI-to-MDI and MDIX-to-MDIX connections use crossover cabling. NNAT Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations. PPCB Printed Circuit Board PDA Personal Digital Assistant. A lightweight, hand-held, usually pen-based computer used as a personal organiser. PIN Personal Identification Number. A code number used to provide access to a system, that has restricted access. PUK PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. RRSSI Received Signal Strength Indicator SSAS Satellite Access Station Streaming A technique for transferring data—such as audio or video clips—so that it is processed as a continuous stream.

GlossaryTT 98-122274-E Glossary-3UUSB Universal Serial Bus. An interface standard for communication between a computer and external peripherals over an inexpensive cable using biserial transmission. Mostly used with keyboards, mice, monitors and printers.

TT 98-122274-E Index-1IndexIndex DNumerics2-wire interfaceConnecting, 4-6Specifications, A-4AAccessories available, 6-2Advanced configurationBluetooth, 5-16LAN, 5-14USB, 5-15AlarmsIn display, 3-14List of active, 3-12Viewing active, 5-18AntennaSpecifications, A-8APNSetting for Bluetooth, 5-16Setting for LAN, 5-14Setting for USB, 5-15Applications overview, 1-5AT Commands, B-1Audio indicators, 3-9, 5-12Audio quality, 4-4Automatic power up, 3-10, 5-11Azimuth, 2-10BBatteryCharging, 6-1Inserting, 2-2Removing, 2-3Specifications, A-2BGANCoverage, 1-2Services, 1-4System overview, 1-3Bluetooth data interfaceConnecting, 4-18Setting up, 5-16Bluetooth devicesPairing, 4-17Unpairing, 4-18Viewing list of paired, 4-17Bluetooth handsetCharging interface, 4-19, A-10Making a call, 4-8Bluetooth interfaceSpecifications, A-7Brightness of display, 3-8, 5-11Browser settingsFor Web interface, 5-2CCall log, 3-7, 3-8CallsConference, 4-11Holding, 4-11Local, 4-10Making or receiving, 4-8Missed, received, outgoing, 3-7, 3-8Multiparty, 4-11Redial, 4-9To the EXPLORER™ 500, 4-9Waiting indication, 4-10ConfigurationBluetooth data interface, 5-16LAN interface, 5-14USB interface, 5-15Connection classSetting for Bluetooth, 5-16Setting for LAN, 5-14Setting for USB, 5-15ConnectorsBluetooth handset charging, A-10External antenna, A-9LAN, A-5Overview, 2-5Phone⁄Fax, A-4Power, A-3USB, A-6Contrast in display, 3-8, 5-11CoverageInmarsat BGAN System, 1-2

IndexTT 98-122274-E Index-2DDeliveryItems included, 2-1Diagnostic reportGenerate, 5-19DisplayBrightness, 3-8, 5-11Contrast, 3-8, 5-11Menu drawing, 3-2Navigating, 3-5Overview of menus, 3-1Short-cuts, 3-6Symbols, 3-5DNSSetting for Bluetooth, 5-16Setting for LAN, 5-14Setting for USB, 5-15EElevation, 2-10Error report, 5-19Ethernet interfaceConnecting, 4-13Setting up, 5-14Specifications, A-5EXPLORER™ 500Getting to know, 1-6FFaxSending, 4-12Features, 1-5GGeneral specifications, A-1GPSAntenna, 1-8Frequency, A-8Position, 3-11Troubleshooting, 6-5View status, 3-11HHelp desk number, 3-13, 5-19Changing with Web interface, 5-19IIMEI number, 3-12, 5-18IndicatorsFunction, 1-7InterfacesTurning on or off, 3-9, 4-3Interfaces and servicesCombinations, 1-9Internal calls, 4-10IP address, 3-12, 5-18Items included in delivery, 2-1LLAN interfaceConnecting, 4-13Setting up, 5-14Specifications, A-5LEDsFunction, 1-7Light and soundDisabling, 3-9, 5-12Light indicatorsFunction, 1-7Local phone call, 4-10MMatrix of services and interfaces, 1-9MessagesConfiguring outgoing, 5-10Deleting in display, 3-7Deleting in Web interface, 5-9Delivery notification, 5-10Forwarding, 5-9Opening in display, 3-7Opening in Web interface, 5-9Receiving in display, 3-13Receiving in Web interface, 5-9Replying, 5-9Sending, 5-8View list in display, 3-7

IndexTT 98-122274-E Index-3Mobile numbers, 5-18Viewing, 3-12NNATSetting on or off for Bluetooth, 5-16Setting on or off for LAN, 5-14NavigationDisplay and keypad, 3-5Web interface, 5-3OOff-lineWorking with EXPLORER™ 500, 2-8Options available, 6-2PPaired Bluetooth devicesView list, 4-17Pairing Bluetooth devices, 4-17PhoneLocal call, 4-10Making calls, 4-8Phone book, 5-6Add number, 5-7Modify entry, 5-7Phone/fax interfaceConnecting, 4-6Specifications, A-4PIN codeChanging, 5-17Disabling, 5-17Entering in display, 2-9Entering in Web interface, 5-4Entering with a phone, 4-7PointingData, 2-10Display menu, 3-3Help, 2-10Repoint the antenna, 3-8Sound on/off, 3-9, 5-12POTS interfaceConnecting, 4-6Specifications, A-4Power, 2-6Automatic, 3-10, 5-11Connecting, 2-5Sources, 2-6Specifications, A-3Switching on, 2-6Power up mode, 3-10, 5-11PropertiesView, 3-12, 5-18Proxy serverDisabling, 5-2PUK code, 2-9, 4-7, 5-4QQuality of Voice, 4-4Quick Dial, 4-8RRedial, 4-9Restoring settings, 3-10SSafety summary, ivSerial number, 3-12, 5-18ServicesSupported by BGAN, 1-4Services and interfacesCombinations, 1-9SettingsRestore, 3-10Short dial, 4-8SIM cardInserting, 2-2Removing, 2-4Specifications, A-3SMS in displayOpening or Deleting, 3-7Receiving, 3-13View list, 3-7SMS in Web interfaceDeleting from Inbox, 5-9Forwarding, 5-9Opening, 5-9Receiving, 5-9Replying to, 5-9Sending, 5-8

IndexTT 98-122274-E Index-4SMS service number, 5-10, 5-18SoundAlarm, 3-9, 5-12Message, 3-9, 5-12Warning, 3-9, 5-12When pointing, 3-9, 5-12Sound and lightDisabling, 3-9, 5-12SpecificationsAntenna, A-8Bluetooth handset charging interface, A-10Bluetooth interface, A-7Ethernet interface, A-5General, A-1LAN interface, A-5Phone/fax interface, A-4Power, A-3SIM card, A-3USB interface, A-6Start-upOptions, 2-7StatusViewing, 5-5Stealth mode, 5-12Activating, 3-6Enabling, 3-9TTCP⁄IP spoofingSetting on or off for Bluetooth, 5-16Setting on or off for LAN, 5-14Setting on or off for USB, 5-15Telephone interfaceConnecting, 4-6Specifications, A-4UUnpairing Bluetooth devices, 4-18USB interfaceConnecting, 4-14Setting up, 5-15Specifications, A-6VVersionHardware, 3-12, 5-18Software, 3-12, 5-18Voice Mail service number, 5-10Voice quality, 4-4WWeb interfaceAccessing, 5-1Browser settings, 5-2Definition, 5-1Navigating, 5-3

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