Thrane and Thrane A S EXPLORER-710 TT-3720B Land-portable broadband terminal for Inmarsat satellite system Consists of TT-3732B Transceiver and TT-3703B Antenna User Manual E710

Thrane & Thrane A/S TT-3720B Land-portable broadband terminal for Inmarsat satellite system Consists of TT-3732B Transceiver and TT-3703B Antenna E710

User Manual

EXPLORER 710User manualDraft
98-140012-DraftC1 iiDocument number: 98-140012-DraftC1Release date: 25 February 2014DisclaimerAny responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom or from the distributor. Thrane & Thrane A/S is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source.Thrane & Thrane A/S is trading as Cobham SATCOM.Copyright© 2014 Thrane & Thrane A/S. All rights reserved.Trademark acknowledgements•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.Draft
98-140012-DraftC1 iiiSafety summary 1The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these requirements.Do not operate in an explosive atmosphereDo not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.Keep away from live circuitsOperating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.Do not service aloneDo not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.Do not substitute parts or modify equipmentBecause of the danger of introducing additional hazards, do not substitute parts or perform any unauthorized modification to the equipment.Keep away from antenna frontThis device emits radio frequency energy when switched on. To avoid injury, keep a minimum safety distance of 1 m from the antenna front when the EXPLORER 710 is on.For information on the safety distance from the transceiver (WLAN), see the FCC/IC Radiation Exposure statement on the next page.Garder à l'écart de l'avant de l'antenne Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la santé, une distance minimale de 1 mètre est nécessaire entre l'utilisateur et l'avant de l'EXPLORER 710.Pour plus d'informations à propos de la distance de sécurité avec l'appareil (WLAN), veuillez consulter Déclaration de l’IC sur l'exposition aux radiations sur la page suivante.Only use approved batteries from Cobham SATCOMUse of non approved batteries may result in explosion, fire, electrical shock or injury.Observe marked areasUnder extreme heat conditions do not touch areas of the EXPLORER 710 that are marked with this symbol, as it may result in injury.The terminal has been designed for full usability meaning that there are no restrictions to which interfaces can be used simultaneously. This means that you can use all the interfaces at once at any temperature Draft
98-140012-DraftC1 ivwithin -25 to 55 C. Be aware that the terminal will get very hot when it is operated at 55 C with all interfaces active and it is therefore marked with a heating label.FCC/IC Radiation Exposure statementWLAN: Transceiver Unit (when separated from the Antenna Unit):This equipment complies with FCC and IC radiation exposure limits for an uncontrolled environment. This equipment should be installed and operated at a distance greater than 20 centimeters (8 inches) between the transceiver unit and yourself or any bystander to comply with the Radiation Exposure Requirements.Déclaration de l’IC sur l'exposition aux radiationsWLAN: L'émetteur-récepteur (quand séparé de l'antenne) :Le présent appareil est conforme aux limites de l’IC sur l'exposition aux rayonnements établies pour un environnement non-contrôlé. Le présent appareil doit être installé et utilisé à une distance minimum de 20 centimètres (8 pouces) entre l'émetteur-récepteur et l'utilisateur ou tout autre individu pour être conforme à la réglementation en matière d'exposition radiologique.Draft
Antenna Safety Instructions98-140012-DraftC1 vAntenna Safety Instructions 2Use Only Manufacturer Supplied AntennasAntenna Minimum Safe Distance: 1 mAntenna GainDirectional, with maximum gain of 14.6 dB with reference to isotropic.The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.Antenna MountingThe antenna supplied by the manufacturer must be located such that during radio transmission, no person or persons can come closer than the above indicated minimum safe distance to the front face of the antenna, i.e. 1 m.L'antenne fournie par le fabricant doit être placée de telle sorte que, durant les transmissions radio, personne ni aucun groupe de personnes ne puisse s'approcher à une distance inférieur à la distance de sécurité minimal indiquée ci-dessus, c.-à-d., 1 m.To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum safe distance shown above, and in accordance with the requirements of the antenna manufacturer or supplier.Antenna SubstitutionDo not use any other antenna than the models supplied or recommended by the manufacturer. You may be exposing people to excess radio frequency radiation. You may contact the manufacturer for further instructions.Radiation WarningYou, as the qualified end-user of this radio device, must control the exposure conditions of bystanders to ensure the minimum separation distance (above) is maintained between the antenna and nearby persons, for satisfying RF Exposure compliance. The operation of this transmitter must satisfy the requirements of General Population/ Uncontrolled Environment. Only use the terminal when persons are at least the minimum distance from the front face of the antenna.WARNING! Maintain a separation distance of at least 1 m from the front face of the antenna to a person.Draft
About this manual98-140012-DraftC1 viAbout this manual 3Intended readersThis manual is a user manual for the EXPLORER 710. The manual is intended for anyone who is using or intends to use the EXPLORER 710. No specific skills are required to operate the EXPLORER 710. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 710 according to the guidelines in this manual. Related documentsThe following documents are related to this manual and to the EXPLORER 710 system.TypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:•To emphasize words. Example: “Do not touch the antenna front during pointing”.• To indicate what the user should select in the user interface. Example: “Select Control panel > LAN and click Enable”. Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”.Title and description Document numberEXPLORER 710 Getting Started, English 98-139653EXPLORER 710 Getting Started, Deutsch (German) 98-140216EXPLORER 710 Getting Started, Français (French) 98-140217EXPLORER 710 Getting Started, Español (Spanish) 98-140218EXPLORER 710 Getting Started, Русский (Russian) 98-140219EXPLORER 710 Getting Started, 中文 (Chinese) 98-140220EXPLORER 710 Getting Started, 日本語 (Japanese) 98-140221Draft
98-140012-DraftC1 viiTable of ContentsChapter 1 Introduction to EXPLORER 710General description .................................................................................................................. 1Features and interfaces of the EXPLORER 710 ............................................. 2Features .................................................................................................................................................... 2Overview of interfaces ...................................................................................................................... 3Your EXPLORER 710 terminal ......................................................................................... 4Overview .................................................................................................................................................. 4Display and keypad ............................................................................................................................. 5User interfaces ...................................................................................................................................... 6Antenna .................................................................................................................................................... 6Compass .................................................................................................................................................. 7Battery ...................................................................................................................................................... 7SIM card .................................................................................................................................................. 7Chapter 2 Getting StartedUnpacking and assembling ................................................................................................ 8Initial inspection .................................................................................................................................. 8What’s in the delivery ........................................................................................................................ 8To open the transport latch ........................................................................................................... 9To detach the antenna (optional) ...............................................................................................9To insert the SIM card ....................................................................................................................11To insert the battery ........................................................................................................................11To remove the battery ....................................................................................................................12To remove the SIM card ................................................................................................................12Connecting cables ...................................................................................................................13Connectors ...........................................................................................................................................13To connect the antenna ................................................................................................................14To connect power .............................................................................................................................14Starting up the EXPLORER 710 ...................................................................................15Automatic power up ........................................................................................................................15To switch the EXPLORER 710 on or off ..................................................................................15To enter the SIM PIN ......................................................................................................................15To point the antenna .......................................................................................................................16The registration procedure ...........................................................................................................17Draft
Table of Contents98-140012-DraftC1 viiiMaking the first call or data session ......................................................................18To make the first call .......................................................................................................................18To make the first data connection (LAN) ..............................................................................19To make the first data connection (WLAN) ..........................................................................19Fixed antenna installation ...............................................................................................20Chapter 3 Using the EXPLORER 710User interfaces ............................................................................................................................21Enabling or disabling an interface .............................................................................................22Using a Computer, smartphone or tablet .........................................................23Overview ................................................................................................................................................23To choose an interface for data connection .......................................................................23Router function ..................................................................................................................................23Standard or Streaming data .........................................................................................................24To connect to the WLAN interface ..........................................................................................24To connect to the LAN interface ...............................................................................................25To start or stop a data connection (LAN or WLAN) using the display .....................26Using PPPoE (Point-to-Point Protocol over Ethernet) .....................................................27To access the terminal using AT commands .......................................................................29 To access the terminal from a remote location ................................................................29Using a phone ..............................................................................................................................31Call types ...............................................................................................................................................31To connect a phone using LAN or WLAN ..............................................................................31To connect an analogue phone .................................................................................................33To connect an ISDN phone or modem ..................................................................................34To make or receive a phone call with EXPLORER 710 .....................................................35Local numbers and special functions .......................................................................................36To charge your smartphone or tablet .....................................................................................37Viewing event messages ....................................................................................................37Adjusting the display ............................................................................................................37Automatic power up ..............................................................................................................37Viewing properties of the EXPLORER 710 ........................................................38Tracking the terminal ...........................................................................................................38Chapter 4 Using the web interfaceIntroduction ..................................................................................................................................40Draft
Table of Contents98-140012-DraftC1 ixThe web interface .............................................................................................................................40To access and navigate the web interface ............................................................................40Entering the SIM PIN in the web interface ....................................................43Do you need a SIM PIN? ................................................................................................................43To enter the SIM PIN ......................................................................................................................43To cancel the SIM PIN ....................................................................................................................43Pointing the antenna ............................................................................................................44Using the Dashboard .............................................................................................................45To start and stop data connections .........................................................................................45To change the name of your data connections .................................................................46Viewing status .............................................................................................................................47The Control panel ....................................................................................................................47Using the Logs .............................................................................................................................48To access the Logs ............................................................................................................................48Call log ....................................................................................................................................................48Data log ..................................................................................................................................................48Total counters .....................................................................................................................................48Configuring the LAN interface .....................................................................................49Configuring the WLAN interface ...............................................................................50Port forwarding ...........................................................................................................................51User group settings (LAN and WLAN) ...................................................................52Configuring the Phone interface ...............................................................................53Configuring the ISDN interface ..................................................................................54Configuring the USB interface .....................................................................................54Managing IP handsets or smartphones ..............................................................55Overview ................................................................................................................................................55To manage IP handsets or smartphones in your EXPLORER 710 ...............................55Support ...............................................................................................................................................56To create a diagnostics report ....................................................................................................56To view the event list ......................................................................................................................57To update software ..........................................................................................................................57To view extended status ................................................................................................................57To reset the administrator password .......................................................................................58About .......................................................................................................................................................58Configuring the terminal settings ............................................................................58Draft
Table of Contents98-140012-DraftC1 xTo set up power-up mode with external power .................................................................58To set up pointing at power up ..................................................................................................58To enable or disable the pointing sound ...............................................................................59To select the GNSS type ................................................................................................................59Viewing the battery status ..............................................................................................59Setting up tracking ..................................................................................................................60Advanced settings ...................................................................................................................62First time use .......................................................................................................................................62Administrator password .................................................................................................................62Call charges ..........................................................................................................................................64To restore factory settings ...........................................................................................................64To enable or disable the use of a SIM PIN ............................................................................64To change the SIM PIN ..................................................................................................................65To set up user permissions ...........................................................................................................65Link monitoring ..................................................................................................................................66Data limits .............................................................................................................................................66Remote management ......................................................................................................................67Remote control of tracking ...........................................................................................................70To clear the logs .................................................................................................................................70To reset the total counters ...........................................................................................................70Chapter 5 Maintenance and troubleshootingGetting support ..........................................................................................................................71Contact information ........................................................................................................................71Repacking for shipment ..................................................................................................................71Software update ........................................................................................................................72To upload software using the web interface .......................................................................72To upload software with USB ......................................................................................................72Recovery software upload ............................................................................................................73Maintenance .................................................................................................................................74Normal use of the battery .............................................................................................................74To recharge batteries ......................................................................................................................74To connect an extra, external EXPLORER 710 battery ....................................................75Accurate display of the battery capacity ...............................................................................75Storage ...................................................................................................................................................76Disposal of the EXPLORER 710 ...................................................................................................76Draft
Table of Contents98-140012-DraftC1 xiTroubleshooting ........................................................................................................................77Troubleshooting guide ....................................................................................................................77Status signalling .................................................................................................................................83List of messages .................................................................................................................................84Log files ..............................................................................................................................................86Diagnostics report .............................................................................................................................86Call log and data log .........................................................................................................................86App. A Technical specificationsGeneral specifications .........................................................................................................87Battery specifications ..........................................................................................................88Interfaces specifications ..................................................................................................89Power input ..........................................................................................................................................89External battery connector ...........................................................................................................89Phone interface ..................................................................................................................................90ISDN interface ....................................................................................................................................91LAN interface, 2-port .......................................................................................................................92WLAN access point ...........................................................................................................................93USB (Host) interface ........................................................................................................................93Antenna interface on transceiver ..............................................................................................94Detachable BGAN antenna .............................................................................................94Satellite coverage ....................................................................................................................95Inmarsat I-4 coverage ....................................................................................................................95Inmarsat Alphasat coverage ........................................................................................................95App. B ConformityGeneral ................................................................................................................................................96CE (R&TTE) ...........................................................................................................................................96IC ...............................................................................................................................................................96FCC ...........................................................................................................................................................97Glossary ......................................................................................................................................................................99Index ...................................................................................................................................................................102Draft
98-140012-DraftC1 General description 1Chapter 1Introduction to EXPLORER 710 1General descriptionThe EXPLORER 710 is a handy portable terminal supporting simultaneous voice and data communication over BGAN. It provides versatility and high speed access with multiple interfaces for countless applications. Just connect your phone, laptop, smartphone or tablet, point the antenna towards the BGAN satellite - and you are online.The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network. With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including symmetric and asymmetric options so you only pay for the data you need. The system offers multi-user as well as single-user functionality, making it a flexible solution for a variety of applications, such as:• Broadcasting• Internet browsing•E-mail•Phone services• Large file transfersDraft
Chapter 1: Introduction to EXPLORER 71098-140012-DraftC1 Features and interfaces of the EXPLORER 710 2• Video conference and Streaming• VPN (Virtual Private Network) access to corporate serversThe EXPLORER 710 can withstand severe environmental conditions such as humidity, dust, extreme weather and changing temperatures. It is small in size and fits easily into a backpack or similar. With the detachable antenna it is well suited for temporary camps or fixed installations. Features and interfaces of the EXPLORER 710FeaturesFull duplex, single or multi-user, standard data up to 492 kbpsSupport for streaming data at 32, 64, 128, 176, 256 kbps, HDR (asymmetric or symmetric) and BGAN X-StreamStandard LAN w. PoE, WLAN, ISDN and Phone ports and USB Host interfaceDetachable antenna with integrated transceiver stand and transceiver-to-antenna range up to 100 m/328 ft.Built-in DHCP/NAT wireless routerSolar panel direct interfaceSupport for battery hot swap10-32 VDC input100-240 VAC power adapterBuilt-in web interface allowing you to manage your calls and customize the terminal to your specific needs, using a smartphone, computer or tablet.Point-to-Point Protocol over Ethernet (PPPoE)Built-in PBX managing voice communicationCE, FCC, GMPCS and IC certifiedDraft
Chapter 1: Introduction to EXPLORER 71098-140012-DraftC1 Features and interfaces of the EXPLORER 710 3Overview of interfacesThe EXPLORER 710 provides a number of interfaces for connection of various types of computers, phones and other equipment.Using the EXPLORER 710 on page 21 describes how to use each of the available interfaces.Minimizing power consumptionThe EXPLORER 710 is designed for minimum power consumption. This means that functions that are not currently used will automatically go into a “sleep mode” to minimize the power consumption. In addition to this automatic sleep mode function, you can disable each of the interfaces if they are not currently used. Note, however, that you will not be able to use these interfaces until you enable them again. For information on how to enable/disable interfaces, see Enabling or disabling an interface on page 22.ISDN orPhoneLANWLANTabletSmartphoneDraft
Chapter 1: Introduction to EXPLORER 71098-140012-DraftC1 Your EXPLORER 710 terminal 4Your EXPLORER 710 terminalOverviewThe EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit.Transport lockAntenna for BGAN and GNSSDisplay and keypadBattery ConnectorsCompassAntenna for Wireless LAN SIM card(behind the battery)Draft
Chapter 1: Introduction to EXPLORER 71098-140012-DraftC1 Your EXPLORER 710 terminal 5Display and keypadThe EXPLORER 710 has a display and keypad providing quick access to important functions and simple setup, and for displaying status.1. Menu: Opens the display menu. For a menu overview, see next page.2. Connect: Allows you to start a data connection.3. Signal strength: Shows the signal strength of the satellite connection and whether the connection is global beam (G), regional beam (R) or narrow beam (N). Press OK to see the GPS position.4. Interfaces on/off: Allows you to switch the interfaces on or off. Disabled interfaces are crossed out.5. Warning: Shows if there are warning messages. Press OK to see the messages.6. Battery status: Shows remaining time for the internal battery and the external battery (if connected).7. Keypad for navigation: Allows you to move between the available options (arrow keys) and select them (OK).8. Status indicator: Shows status of the EXPLORER 710. For information on functions, see Status indicator on page 83.9. Status text: Shows the current status of the EXPLORER 710 and the network connection. For example, the text may show the status during start-up (see The registration procedure on page 17).To navigate the display functions•To highlight one of the icons, use the arrow buttons.•To move around between the icons, use the arrow buttons.•To select menu items, functions or values, press the OK key.234671598Draft
Chapter 1: Introduction to EXPLORER 71098-140012-DraftC1 Your EXPLORER 710 terminal 6Display menuUser interfacesThe keypad and display are used for pointing the antenna, starting and stopping data sessions, enabling or disabling interfaces and for displaying status and changing simple parameters. To obtain full access to all features and for ease-of-use, you should use a computer or smartphone and the web interface.The web interface is a built-in web interface for easy configuration and daily use. The web interface is accessed from a computer, smartphone or tablet connected to the EXPLORER 710, using an Internet browser. No installation of software is needed. For further information on the web interface, see Using the web interface on page 39.A smartphone app, EXPLORER Connect, is also available. The app includes a SIP function that enables you to make calls to and from your smartphone over the satellite network using the EXPLORER 710 terminal. It also includes the complete feature set from the built-in web interface of the terminal, allowing you to set up and use the terminal with your smartphone.With AT commands you can configure and control the EXPLORER 710 from a computer using a Telnet session. For further details see To access the terminal using AT commands on page 29.AntennaThe white part of the EXPLORER 710, including the support bracket, is the detachable antenna module. The antenna module comprises a GNSS (Global Navigation Satellite System) antenna and a BGAN antenna. A Wireless LAN antenna is located on the transceiver unit.6(&6(&0,10,10,1/(9(//(9(//(9(//(9(//(9(//(9(//(9(/81,76(512+3$6(5120$&)25/$10$&)25:/$1',63/$<32:(58302'(,3$''5(66+$5':$5(62)7:$5(&21)250,7<,0(,$8720$18$/%5,*+71(667,0(287(;,732,1712:6(77,1*63523(57,(6+(/3'(6.(9(176Draft
Chapter 1: Introduction to EXPLORER 71098-140012-DraftC1 Your EXPLORER 710 terminal 7CompassThe EXPLORER 710 also provides a compass to help positioning the antenna. For further information on how to use the compass, see To point the antenna on page 16.BatteryThe EXPLORER 710 comes with a rechargeable battery, which is easily inserted. The battery is automatically recharged when power is applied to the EXPLORER 710. The Status indicator shows that the battery is charging. See User interfaces on page 6.Time between recharging depends on the use. The display shows estimated time left for the battery.SIM cardThe EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it, but you cannot make normal calls nor access the internet.Draft
98-140012-DraftC1 Unpacking and assembling 8Chapter 2Getting Started 2This chapter describes:•Unpacking and assembling•Connecting cables•Starting up the EXPLORER 710•Making the first call or data session•Fixed antenna installationUnpacking and assemblingInitial inspectionInspect the shipping carton immediately upon receipt for evidence of damage during transport. If the shipping carton is severely damaged or water stained, request that the carrier's agent be present when opening the carton. Save the carton packing material for future use.After unpacking the system, inspect it thoroughly for hidden damage and loose components or fittings. If the contents are incomplete, if there is mechanical damage or defect, or if the system does not work properly, notify your dealer. What’s in the deliveryThe following items are included in the delivery:• EXPLORER 710 terminal including transceiver, antenna and antenna cable•Battery pack•AC/DC adapter• Getting started kit including:• Ethernet/ISDN cable, 2 m screened• Getting started bookletWARNING! To avoid electric shock, do not apply power to the system if there is any sign of shipping damage to any part of the front or rear panel or the outer cover. Read the safety summary at the front of this manual before installing or operating the system.Draft
Chapter 2: Getting Started98-140012-DraftC1 Unpacking and assembling 9To open the transport latchThe EXPLORER 710 has a transport latch, securing the transceiver and antenna during transport.1. Lift the transport latch to open the terminal.2. Flip up the antenna module.You can now access the keypad and connectors on the EXPLORER 710.To detach the antenna (optional)You have two options for using the EXPLORER 710 antenna:•Attached. You can go through the pointing process with the antenna and transceiver attached as one unit. This means you have to move the entire terminal in order to point the antenna towards the BGAN satellite. If you choose this option, make sure you connect all cables including the short antenna cable, and enter the PIN, before pointing the antenna. If not, you may accidently move the antenna when you connect cables or enter the PIN.•Detached. You can detach the antenna module and use it as a separate antenna. With the antenna separated from the transceiver, it is easier to use the transceiver without accidently moving the antenna. Also, you can choose the optimum location for the antenna while keeping the transceiver in a more comfortable location.ImportantDo not place the transceiver in front of the antenna module! The antenna emits radio frequency energy, which can affect the transceiver.TransceiverAntennaDraft
Chapter 2: Getting Started98-140012-DraftC1 Unpacking and assembling 10To detach the antenna, do as follows:1. Locate the slide locks on the bottom of the terminal.2. Press and slide the locks outwards while lifting the transceiver to release it from the antenna bracket.3. Remove the transceiver from the antenna bracket.4. To move the antenna and transceiver further apart, disconnect the short antenna cable and connect a longer antenna cable between the antenna and the transceiver.Draft
Chapter 2: Getting Started98-140012-DraftC1 Unpacking and assembling 11To insert the SIM cardThe SIM card is provided by your Airtime Provider. Insert the SIM card as follows:1. Locate the SIM slot on the same side where the battery is inserted.2. Insert the SIM card into the SIM slot with the chip side facing up.3. Press gently until it clicks.4. Slide the lock in front of the SIM slot.To insert the batteryDo as follows:1. Insert the battery so that the connector fits into the battery slot, indicated in the figure. 2. Press gently until it locks.NoteThe battery should not be partially charged too often. For further information on the battery, see Maintenance on page 74.NoteBefore using the terminal the first time: to ensure accurate information on the battery capacity you should fully charge, then fully discharge the battery, and finally recharge the battery while it is inserted in the terminal. The EXPLORER 710 can be used during the discharging process, but the remaining battery capacity may not be displayed correctly. Draft
Chapter 2: Getting Started98-140012-DraftC1 Unpacking and assembling 12To remove the batteryTo remove the battery, do as follows:1. If the transceiver and antenna are attached, open the transport latch and detach the antenna as described in To detach the antenna (optional) on page 9. 2. On the transceiver, open the battery latches as shown.3. Remove the battery.To remove the SIM cardTo remove the SIM card, first remove the battery as described in To remove the battery on the previous page.Remove the SIM card as follows:1. Slide the lock aside to open the SIM slot as shown.2. Gently press the SIM card and let it pop out of the slot.3. Remove the SIM card.NoteFor protection of the transceiver, always leave the battery inserted. Only remove the battery to replace it.NoteWhen the SIM card is removed you cannot make calls or data sessions, but you can still use the display menu system and the built-in web interface to set up the terminal.Draft
Chapter 2: Getting Started98-140012-DraftC1 Connecting cables 13Connecting cablesConnectorsThe connector panel is placed on the side of the EXPLORER 710 and has the following connectors:•1 Ext battery connector for connecting an extra EXPLORER 710 battery. See To connect an extra, external EXPLORER 710 battery on page 75.•1 DC power input connector for 10 - 32 VDC.See To connect power on page 14.•1 Phone connector.See To connect an analogue phone on page 33.•2 LAN connectors, one with PoE.See To connect to the LAN interface on page 25 and To connect a phone using LAN or WLAN on page 31.•1 ISDN connector.See To connect an ISDN phone or modem on page 34.Apart from the connectors in the connector panel, there is:•1 USB (Host) connector placed next to the Power button.The USB (Host) connector is primarily used for charging phones or tablets (up to 2 A) and for recovery update of software.See To charge your smartphone or tablet on page 37 andTo upload software with USB on page 72.•1 antenna connector for connecting the antenna module of the EXPLORER 710.See the next section.External battery DC in Phone LAN2 ISDNLAN1(PoE)USB (Host)AntennaDraft
Chapter 2: Getting Started98-140012-DraftC1 Connecting cables 14To connect the antennaThe antenna cable is connected at delivery.To connect powerWhen you connect external power to the DC input, the battery is charged while maintaining normal operation. DC inputRefer to Technical specifications on page 87 for specifications and pin-out for the DC Power input.To power the terminal or to charge the battery, connect one of the following external power sources to the DC input:•10-32 VDC• The supplied AC/DC adapter connected to 100-240 V Mains• A solar panel (min. 65 W, 10-32 VDC) NoteIf you want to use the antenna separated from the transceiver, use a longer antenna cable and remove the transceiver from the antenna bracket. See the To detach the antenna (optional) on page 9.DC inputDraft
Chapter 2: Getting Started98-140012-DraftC1 Starting up the EXPLORER 710 15Starting up the EXPLORER 710Automatic power upThe default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed.For further information on power up mode, see Automatic power up on page 37.To switch the EXPLORER 710 on or off1. Slide and hold the power button until the Status indicator lights up. This may take some seconds.2. When the Status indicator flashes slowly or is constant green, and the display shows Ready, the terminal is ready for use.3. To switch off, hold the power button until the Status indicator flashes yellow.This may take some seconds.To enter the SIM PINTo enter the SIM PIN using the display and keypad, do as follows:1. When the display shows Enter PIN?, highlight the text using the arrow keys and press OK.If you select Cancel, the startup procedure is continued, but you will not be able to make calls or data sessions over the satellite network. See the previous section.2. Press  or  a number of times until the first digit is correct.3. Press OK to go to the next digit.The previous digit is indicated by a *.4. After pressing OK to enter the last digit, press OK again to apply the PIN.For an overview of the display and keypad, see Display and keypad on page 5. For information on how to enter the PIN in the web interface, see To enter the SIM PIN on page 43.NoteYou may not need a SIM PIN for your terminal. If you are asked for a PIN and you select Cancel, you cannot communicate on the BGAN network, but you can access all terminal settings.Draft
Chapter 2: Getting Started98-140012-DraftC1 Starting up the EXPLORER 710 16To point the antennaBefore pointingBefore pointing the antenna you can use the coverage map below to find your approximate location in relation to the satellites. Then you can use the compass to find the pointing direction to the closest satellite.The 3 Inmarsat satellites are positioned above the equator, at the centre of each “footprint”.NoteYou can choose to cancel pointing. In this case you cannot communicate on the BGAN network, but you can access all terminal settings.0°10°20°30°40°50°60°70°80°90°10°20°30°40°50°60°70°80°90°0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°Draft
Chapter 2: Getting Started98-140012-DraftC1 Starting up the EXPLORER 710 17To point the antennaTo obtain optimum bandwidth and operating time, adjust the position of the antenna with great precision. Do as follows:1. If the terminal is not already in pointing mode, select  in the display and select Point now.2. Use the compass to locate the approximate direction from the antenna front face to the satellite.3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal strength.Use the display and the pointing sound to guide you.Remember that the more accurately the terminal is aligned, the better throughput and lower power consumption you will get!4. Press OK on the display keypad when you have obtained the highest possible signal strength. The EXPLORER 710 now starts to establish a connection to the BGAN network.The registration procedureThe display shows the progress as follows:•SEARCHING: The EXPLORER 710 searches for the network operator. Note that the search procedure can be very short, so you may not see this text.•REGISTERING: The EXPLORER 710 is registering itself on the network.If the GPS position has not yet been acquired at this point, the display may show NO GPS.CAUTION! After accepting the signal strength, keep the minimum safety distance of 1 m from the antenna front face. The antenna may radiate microwave power as soon as the signal strength is accepted.CompassDraft
Chapter 2: Getting Started98-140012-DraftC1 Making the first call or data session 18•READY (or other status information): READY means the EXPLORER 710 is registered on the network and is ready to go online. If there is any other status information to show, e.g. if a call or data session is active or there is a warning, the display will show that instead.If you are not going to use the LAN/WLAN connection, remove the cable or disable the interface to avoid being charged for any transmission through this interface.To repoint the antennaYou may need to point the antenna again later, e.g. if the terminal has been moved or the signal is blocked.To start the pointing process again, do as follows:Display: Select  and select Point now. Then go through the pointing process as described in the previous section.web interface: Select  from the top right corner and select Start. Then go through the pointing process as described in the previous section, but click Accept in the web interface instead of OK in the display.Making the first call or data sessionTo make the first callAfter connecting cables, entering the PIN and pointing the antenna, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see To make or receive a phone call with EXPLORER 710 on page 35.For details on how to connect your phone, see•To connect a phone using LAN or WLAN on page 31•To connect an analogue phone on page 33•To connect an ISDN phone or modem on page 34To make a call from the EXPLORER 710To make a call from a phone connected to the EXPLORER 710, dial00 <country code> <phone number> followed by # or off-hook key.Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analogue phone, dial 00 45 39558800 #NoteBy default, the EXPLORER 710 automatically connects to the Internet when you connect equipment to the LAN or WLAN interface (Standard data connection).Draft
Chapter 2: Getting Started98-140012-DraftC1 Making the first call or data session 19To make a call to the EXPLORER 710To make a call to a phone connected to the EXPLORER 710, dial+ <Mobile number>• + is the prefix used in front of the country code for international calls.• Mobile number: The mobile number of the EXPLORER 710 you are calling. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on your mobile numbers, refer to your airtime subscription.Example: If you are calling from Denmark and the mobile number for 3.1 kHz audio is 870782112345 on your EXPLORER 710, and you want to make a call to the EXPLORER 710 using 3.1 kHz audio, dial 00 870 782112345.To make the first data connection (LAN)Do as follows:1. Connect a LAN cable between your computer and LAN#1 or LAN#2 on the EXPLORER 710.2. When power up and pointing is completed, a Standard data connection is automatically established, if automatic activation is enabled (default enabled).The status text in the display shows the active connection.To make the first data connection (WLAN)To connect to the WLAN interface, do as follows:1. Check that WLAN is enabled in your EXPLORER 710. The top line of the display shows which interfaces are enabled.If WLAN is disabled, use the keypad arrows to highlight the WLAN icon and OK to enable WLAN.NoteThere are two voice numbers, one for 3.1 kHz audio and one for Standard voice.NoteFor the LAN interface to work without any further setup, your computer must be set up to obtain an IP address and DNS server address automatically.Draft
Chapter 2: Getting Started98-140012-DraftC1 Fixed antenna installation 202. If your device is not close to the terminal, turn the WLAN antenna of the transceiver into an upright position.3. Place your WLAN-enabled device (computer, tablet or smartphone) close to the EXPLORER 710, but not in front of the antenna.4. On your device, search for available WLAN networks.5. Select the EXPLORER 710 WLAN access point when it appears in your list of available wireless networks. The default name is EXPLORER710.6. You may have to enter a password. By default, the password is the serial number of your EXPLORER 710 and the encoding type is WPA2.You can find the serial number in the display menu under PROPERTIES > HARDWARE > UNIT SER. NO.For information on how to configure the WLAN interface, see Configuring the WLAN interface on page 50.Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered on the BGAN network, the connection to the Internet is established automatically.You are now ready to browse the Internet, check e-mails, send files etc.Fixed antenna installationYou can keep the EXPLORER 710 antenna in a fixed position, using the Pole mount kit for EXPLORER 710.Do as follows:1. Separate the antenna from the transceiver as described in To detach the antenna (optional) on page 9.2. Mount the EXPLORER 710 antenna on a pole or a wall, for example using the Pole mount kit.3. Connect the antenna cable between the antenna and the transceiver.4. Start up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16. 5. Accept the signal strength by pressing OK on the EXPLORER 710 keypad.6. Fasten the EXPLORER 710 antenna in the pointed position. You only have to point the antenna once, when you mount it. Using a computer connected to the EXPLORER 710, you can set up the EXPLORER 710 to skip pointing at power up. Refer to To set up pointing at power up on page 58.Draft
98-140012-DraftC1 User interfaces 21Chapter 3Using the EXPLORER 710 3This chapter describes:•User interfaces•Using a Computer, smartphone or tablet•Using a phone•Viewing event messages•Adjusting the display•Automatic power up•Viewing properties of the EXPLORER 710•Tracking the terminalUser interfacesThe following user interfaces are available when using the EXPLORER 710• Phone • ISDN • LAN • WLAN • USB (Host) Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 User interfaces 22Enabling or disabling an interfaceTo enable or disable interfaces with the display and keypadTo enable or disable an interface, do as follows:1. In the top of the display, locate the interface you want to enable or disable.2. Use the arrow keys on the keypad to highlight the interface you want to enable or disable.3. Press OK to toggle between enable and disable.The interface is greyed and crossed out when disabled.To enable or disable interfaces with the web interfaceTo enable or disable an interface using the web interface, do as follows:1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or WLAN interface. See:•To connect to the LAN interface on page 25•To connect to the WLAN interface on page 242. To access the web interface, open your browser and type ut.bgan in the address bar, or type the IP address of your EXPLORER 7101 (default IP address: 192.168.0.1).For further information on the web interface, see Using the web interface on page 39.NoteBy default, only the LAN interface is enabled. However, you can enable or disable each of the interfaces independentlyNoteIt may take some seconds to enable an interface. When the icon stops pulsating and is no longer crossed out, the interface is enabled. WLAN ISDN LAN Phone USBNoteBy default, only the LAN interface is enabled. However, you can enable or disable each of the interfaces independently1. You find the IP address in the display menu system by entering the menu and selecting PROPERTIES > IP ADDRESS.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 233. When the web interface opens, click  (Control panel) from the bottom right corner of the page.4. Locate the tile with the interface you want to enable or disable.•  means the interface is disabled.•  means the interface is enabled.5. To enable or disable the interface, click the tile and select or clear Enable.6. Click Save.Using a Computer, smartphone or tabletOverviewThe following interfaces are available for connecting computers, smartphones or tablets:•WLAN•LANTo choose an interface for data connectionThe following table shows some characteristics of each interface to help you choose the right interface for your application.Router functionThe terminal has a router function which routes traffic between the local network connected to the terminal and the BGAN network connection (also called PDP context on the BGAN network).The router contains NAT (Network Address Translation) which allows sharing of a public IP address between a number of local network users.NoteIt may take some seconds to enable the interface. When the icon changes to the enabled icon shown in step 4., the interface is enabled.Interface Power consumption Amount of setup RangeWLAN High Some setup necessary on your WLAN device and in the web interface of the EXPLORER 710Wireless connection.Up to 100 m depending on the transmitter in the computer and on the transmission conditions.LAN High None (or very little) Up to 100 m of cableDraft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 24Standard or Streaming dataThe BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data.•Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.•Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP.The user pays for the duration of the connection (per minute charge).To connect to the WLAN interfaceTo connect to the WLAN interface, do as follows:1. Check that WLAN is enabled in your EXPLORER 710. The top line of the display shows which interfaces are enabled.2. If your device is not close to the EXPLORER 710, turn the WLAN antenna of the transceiver into an upright position.3. Place your WLAN-enabled device (computer, tablet or smartphone) close to the EXPLORER 710, but not in front of the antenna.4. On your device, search for available WLAN networks.5. Select the EXPLORER 710 WLAN access point when it appears in your list of available wireless networks. The default name is EXPLORER710.6. You may have to enter a password. By default, the password is the serial number of your EXPLORER 710 and the encoding type is WPA2. You can find the serial number in the display menu under PROPERTIES > HARDWARE > UNIT SER. NO.For information on how to configure the WLAN interface, see Configuring the WLAN interface on page 50.Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered on the BGAN network, and automatic activation is enabled in the terminal, the connection to the Internet is established automatically. The status text in the display shows if there is an active data connection.You are now ready to browse the Internet, check e-mails, send files etc.Calls: If you want to use WLAN to make calls over the BGAN network, you must have a SIP client installed on your smartphone. See To connect a phone using LAN or WLAN on page 31.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 25To connect to the LAN interfaceBefore connecting to the LAN interfaceThe EXPLORER 710 has two LAN connectors. If more than one LAN or WLAN user is connected to the EXPLORER 710, the terminal should be in Router mode (default). Refer to Configuring the LAN interface on page 49 and User group settings (LAN and WLAN) on page 52.To connect to the LAN interface, use a shielded cable mounted with an RJ-45 connector. For specifications, refer to LAN interface, 2-port on page 92.For the LAN interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To connect to the LAN interfaceThis section does not describe configuration of the LAN interface. For information on configuration, see Configuring the LAN interface on page 49.To connect to the LAN interface, do as follows:1. Connect the LAN cable to the network interface of your computer.A suitable cable is provided with your EXPLORER 710.2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER 710.If the EXPLORER 710 is registered on the BGAN network, and automatic activation is enabled in the terminal, the connection to the Internet is established automatically. The status text in the display shows if there is an active data connection.ImportantThe ISDN interface and the LAN interface use the same connector type. Be careful not to connect to the wrong interface.LAN#1 and LAN#2Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 26To start or stop a data connection (LAN or WLAN) using the displayBy default, if the terminal is powered, pointed and registered on the BGAN network, a Standard data connection is automatically established when LAN or WLAN equipment is connected. However, you can disable automatic activation in the web interface. See User group settings (LAN and WLAN) on page 52. To start or stop a data connection manually using the display and keypad, do as follows:1. Connect your equipment to the interface you want to use.2. Start up the terminal as described in Starting up the EXPLORER 710 on page 15.3. Use the arrow keys to highlight the connection icon in the bottom left corner of the display.4. Press OK to see the available connections.5. Select the connection type you want to start or stop.6. Press OK on the keypad.For information on how to start and stop data connections with the web interface, see To start and stop data connections on page 45.NoteIt may take some time to start up the connection. The display shows the status while the connection is being established and when it has been started.If the connection fails, the display shows an error message.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 27Using PPPoE (Point-to-Point Protocol over Ethernet)OverviewYou can establish a PPPoE connection to the BGAN network using the EXPLORER 710 system. Use PPPoE if you want to control your connection independently of the web interface and the Thrane IP Handset. Possible applications are:• Connecting a router• Connecting broadcast equipment, optionally through a PC• Establishing a Picocell for the use of cell phonesThe following drawing shows connections managed through PPPoE and web interface respectively.Configuring the connected equipment for PPPoEHow to configure your equipment depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal:• User name and password.The user name and password can be left blank (or insert user name: void and password: void). Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider. NoteYou cannot see in the display nor in the web interface if a PPPoE connection is active!BGAN terminalPDP Context, up to 11BGAN neworkBuilt-inwebinterfacePPPoE connectionPC and/or broadcast equipmentUser PC 1Applicationsfor PPPoE Handling connection to the BGAN terminalAssigning connection (PDP context) to go out on the BGAN networkRouterPico cellPPPoE connectionUser PC 2PPPoE connectionIP HandsetDraft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 28To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription.Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information.• For setups that have a check box for “Enable LCP extensions”, deselect this.No further configuration is needed to make a Standard IP data connection to the Internet.See the table below for information on how to configure specific services for your PPPoE connection.If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal.Text to type in the Service Name field Function(Blank) Initiates a Primary Standard Data connection (default)XBB:BACKGROUND Initiates a Primary Standard Data connection (same as blank)XBB:STREAM8K Initiates a Primary Streaming 8 kbps connectionXBB:STREAM16K Initiates a Primary Streaming 16 kbps connectionXBB:STREAM32K Initiates a Primary Streaming 32 kbps connectionXBB:STREAM64K Initiates a Primary Streaming 64 kbps connectionXBB:STREAM128K Initiates a Primary Streaming 128 kbps connectionXBB:STREAM176K Initiates a Primary Streaming 176 kbps connectionXBB:STREAM256K Initiates a Primary Streaming 256 kbps connectionXBB:X-STREAM Initiates a Primary X-Stream connection(from a minimum of 384 kbps up to approximately 450 kbps)XBB:HDR_STREAM416K Initiates a Primary Streaming 416 kbps (½HDR) connectionXBB:HDR_STREAM896K Initiates a Primary Streaming 896 kbps (HDR) connectionXBB:HDR_STREAM416K_64K Initiates a Primary Streaming 416 kbps (½HDR) upload and 64 kbps download connectionXBB:HDR_STREAM896K_64K Initiates a Primary Streaming 896 kbps (HDR) upload and 64 kbps download connectionXBB:<AT String> This allows the PPPoE clients to enter a full AT context activation string.Examples:XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”XBB:AT+CGEQREQ=1,1,64,64,64,64Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 29To access the terminal using AT commands1. Connect your computer to the EXPLORER 710 terminal.You may connect directly to the terminal or use a remote connection as described in the next sections.2. On the connected computer, start a Telnet session.3. Select TCP/IP and type in the IP address and port number.•For local connection, use the local IP address of the EXPLORER 710 (default 192.168.0.1) and port number 5454. •For remote connection, use the external IP address of the terminal (step 3. in the next section). The port number for AT commands is normally 5454 but is defined in the Remote management page under AT commands (see Remote management on page 67).4. When the connection is established, type in your AT commands. To access the terminal from a remote locationTo prepare the terminal for remote managementThere are three steps you must go through before you can access the terminal from a remote location:1. Set up the terminal for control from a remote location as described in Remote management on page 67.2. Activate a data connection in one of the following ways:• Remote start of a data connection with an SMS, see Remote access with SMS on page 68 and To activate a data connection with an SMS below.• Automatic activation of a Standard data connection, see step 3. in User group settings (LAN and WLAN).• Manual activation of a data connection, see To start or stop a data connection (LAN or WLAN) using the display on page 26.3. Note the terminal’s external IP address, found in one of the following ways:• If you are using SMS activation and you have selected SMS confirmation, you will receive an SMS with the IP address.• Otherwise, connect a computer locally to the terminal and start the web interface. The external IP address of the terminal is shown in the Dashboard in the tile with the connection you started in the previous step.This is the IP address you must use afterwards to access the terminal.NoteIf Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, you must set the APN source to SIM default. For details, see User group settings (LAN and WLAN) on page 52.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a Computer, smartphone or tablet 30To activate a data connection with an SMSTo be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote access with SMS on page 68.Send an SMS to the mobile number of the terminal. The text in the activation SMS must have the following format for activating and deactivating a connection:• ACTIVATE <name of network user group >:<name of profile> <password>• DEACTIVATE <name of network user group>:<name of profile> <password>• <name of network user group>: default group•<name of profile> standard (presently, only standard is supported)• <password> Defined in the web interface under Advanced > Remote activation.Example: To activate a connection for remote management with the standard data connection and password=1234567890, send an SMS to the terminal with the text: ACTIVATE default group:standard 1234567890If you have selected SMS confirmation, you receive a response including the IP address to use when you access the terminal from a remote location (see the next two sections).Example: A confirmation SMS after sending an activation SMS may look like this:Activation: Succeeded,. IP 161.30.181.31Remote access with the web interfaceAfter preparing the terminal as described in the previous sections, do as follows to access it:1. Make sure your remote computer has access to the Internet.2. On the remote computer, open your web browser.3. In the address bar of your browser, enter the IP address of the terminal followed by a colon and the port numberhttp://<ip address>:<incoming port>.• <ip address> is the address from step 3. in the previous page• <incoming port> is the port you defined in Remote management on page 67Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enterhttp://161.30.180.12:8080.You should now be connected to the built-in web interface of the terminal.Remote access with AT commandsAfter preparing the terminal for remote management as described in the previous sections, access the terminal as described in To access the terminal using AT commands on page 29.NoteThe web interface may take a long time to load the pages if your Internet connection speed is slow.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a phone 31Using a phoneCall typesDefinitionThe phone connection can be either a Standard voice connection or a 3.1 kHz audio connection. •For outgoing calls, the call type is Standard voice by default. You can change the call type for your call to 3.1 kHz audio by dialling 2* before the number.• For incoming calls, you can set up in the web interface which call types you want to receive on the Phone, ISDN or LAN/WLAN interface (IP handset). Only the call types selected for an interface are received on that interface.When receiving calls, the mobile number determines which call type is used. In your airtime subscription you have one number for 3.1 kHz audio and one number for Standard voice. Remember that the call is only received on an interface if the call type used is selected for that interface.For information on how to set up the call types in the web interface, see Configuring the Phone interface on page 53.To connect a phone using LAN or WLANYour smartphone or IP phone can be set up to make and receive calls over the BGAN network, using the terminal’s phone number. You can also make local calls to other handsets connected to the EXPLORER 710.First time SIP setupIf it is the first time you connect your phone to the LAN or WLAN interface for making calls, you must first set up the SIP server details in your smartphone. For information how, see the user documentation for your smartphone and for the SIP application. You may be asked to enter some of the following details:• SIP server address and port: Default address: 192.168.0.1, Port: 5060• User name: Local no. in EXPLORER 710 (0501 to 0516)• Password: Default same as user name• Codec priority: Highest priority codec type: G.711NoteMake sure your phone has an integrated SIP client. Cobham SATCOM offers the EXPLORER Connect smartphone app with a SIP client. You can also find other SIP applications available for download on the Internet.NoteThe user name and password must match the IP handset settings in the web interface of the EXPLORER 710. See Managing IP handsets or smartphones on page 55.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a phone 32To connect your smartphone for making callsFor details on initial setup of your smartphone and the EXPLORER 710, see • The documentation for your handset •First time SIP setup on page 31•Managing IP handsets or smartphones on page 55To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows:1. Start up the EXPLORER 710 terminal.2. Connect your smartphone to the wireless access point of the EXPLORER 710. See To connect to the WLAN interface on page 24.3. Start your SIP application.You should now be ready to make and receive calls over BGAN.To connect a wired IP handset for making callsFor details on initial setup of your IP handset and the EXPLORER 710, see • The documentation for your handset •First time SIP setup on page 31•Managing IP handsets or smartphones on page 55To connect a wired IP handset, do as follows:1. Start up the EXPLORER 710 terminal.2. Connect the LAN cable between the IP handset and the connector LAN #1 on the EXPLORER 710.When the IP handset is powered and ready, you should now be able to make and receive calls over BGAN.NoteMake sure your IP handset complies with PoE class 2 (7 W).NoteMake sure PoE is enabled in the terminal. See Configuring the LAN interface on page 49.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a phone 33To connect an analogue phoneBefore connecting to the Phone interfaceTo connect a phone to the Phone connector, you need an analog telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone interface on page 90.To connect to the Phone interfaceDo as follows:1. Connect the cable to your phone.2. Connect the other end of the cable to the Phone connector on the EXPLORER 710. 3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16. 4. Check the connection by making a phone call. See To make or receive a phone call with EXPLORER 710 on page 35.If connection fails, check that the interface is enabled in the EXPLORER 710.If the analogue phone icon is crossed out in the display main screen, the interface is disabled. See Enabling or disabling an interface on page 22.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a phone 34To connect an ISDN phone or modemBefore connecting to the ISDN interfaceTo connect a phone or modem to the ISDN connector, you need an ISDN cable with an ISDN connector. For specifications and pin-out, refer to ISDN interface on page 91.To connect to the ISDN interfaceThe ISDN interface supports connection of up to 4 devices. However, if you are going to connect more than one device, the devices must be self-powered. The ISDN interface can supply maximum 1 W.The BGAN Core network presently only supports one 64 kbps ISDN channel per subscription.Do as follows:1. Connect the ISDN cable to your phone or modem.2. Connect the other end of the cable to the ISDN connector on the EXPLORER 710.3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna on page 16. 4. Check the connection by making a phone call. See To make or receive a phone call with EXPLORER 710 on page 35.If connection fails, check that the ISDN interface is enabled in the EXPLORER 710.If the ISDN icon is crossed out in the display main screen, the interface is disabled. See Enabling or disabling an interface on page 22.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a phone 35To make or receive a phone call with EXPLORER 710Smartphone, analogue phone, ISDN phone or IP handsetFirst connect your phone to the relevant interface. For further information, see:•Smartphone: To connect your smartphone for making calls on page 32•Analogue phone: To connect an analogue phone on page 33•ISDN phone: To connect an ISDN phone or modem on page 34•IP handset: To connect a wired IP handset for making calls on page 32To make a call from the EXPLORER 710• To make a call, dial00 <country code> <phone number> followed by # or off-hook key.Example: To call Cobham SATCOM in Denmark (+45 39558800), dial 00 45 39558800 #If there was an error establishing the connection, the web interface and the display of the EXPLORER 710 show an error message.To receive a callBy default, all devices connected to the EXPLORER 710 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types on page 31.Information on missed calls is stored in the call log. You can see the call log in the web interface (Control panel  > Log > Call log).To make a call to the EXPLORER 710To make a call to a phone connected to the EXPLORER 710, dial + <Mobile number>• + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.•Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. For information on the mobile numbers, refer to your airtime subscription.NoteThere are two mobile numbers, one for 3.1 kHz audio and one for Standard voice.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Using a phone 36Local numbers and special functionsOverviewThere are a number of local numbers and dialing functions available in the EXPLORER 710.The following list shows the allocated local numbers and special-purpose numbers for the EXPLORER 710.Apart from the numbers above, the EXPLORER 710 uses the following dialing prefixes:•1* before the phone number will force the connection to use Standard voice.•2* before the phone number will force the connection to use 3.1 kHz audio.•#31# before the phone number will hide the callers phone number to the recipient.•*31# before the phone number will show the callers phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.To make local phone callsYou can make local calls between phones connected to the EXPLORER 710. For an overview of the available numbers, see the table in the previous section.To make a local call, dial <local number> followed by # or off-hook key.Number Function0 * followed by # or off-hook key Redial last called number on this interface.00 * followed by # or off-hook key Redial last answered call on this interface. Note: If the last answered number is an unlisted number, you will not be allowed to dial back.00 followed by one of the numbers 1-199 and # or off-hook keyShort dial phone numbers in phone book.0300 followed by # or off-hook key Local call to analog phone. 0400 followed by # or off-hook key Local call broadcast to all ISDN phones.0 followed by one of the numbers 401-404 and # or off-hook keyLocal call to one ISDN phone.0 followed by one of the numbers 501-516 and # or off-hook keyLocal call to one IP handset.0900 followed by # or off-hook key Local call broadcast to all handsets.Draft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Viewing event messages 37To charge your smartphone or tabletTo charge your smartphone or tablet, connect it to the USB interface next to the power button on the EXPLORER 710. The connector is a standard USB A connector.Viewing event messagesWhen an event occurs, the display shows a warning icon . To see a list of active events in the display, do as follows:1. From the display menu, select EVENTS.2. Select an event to see details for the event.Adjusting the displayTo adjust the display brightness and timeout, do as follows:1. From the display menu, select SETTINGS > DISPLAY.2. Select BRIGHTNESS and select the wanted level with OK.3. Select SETTINGS > DISPLAY > TIMEOUT.4. Select the period of time the display light should stay on after the last key is pressed.Automatic power upThe default behaviour of the EXPLORER 710 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is only powered if the Power button is pressed. To switch between automatic and manual power up of the terminal, do as follows:1. From the display menu, select SETTINGS > POWER UP MODE.2. Select Auto or Manual.• Auto: The EXPLORER 710 powers up automatically when external power is applied• Manual: The EXPLORER 710 powers up only when the power button is pressedDraft
Chapter 3: Using the EXPLORER 71098-140012-DraftC1 Viewing properties of the EXPLORER 710 38Viewing properties of the EXPLORER 710Using the display and keypad, you can see properties of the EXPLORER 710. Do as follows:1. From the display menu, select PROPERTIES.2. To see the local IP address of the EXPLORER 710, Select IP ADDRESS.3. To see serial numbers and MAC addresses for the EXPLORER 710, select HARDWARE.4. To see the software version of the EXPLORER 710, select SOFTWARE.5. To see the IMEI number of the EXPLORER 710, select IMEI.Tracking the terminalThe EXPLORER 710 can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals.To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider. The EXPLORER 710 must be set up to match this server. For information how to set up the EXPLORER 710, see Setting up tracking on page 60. Once set up on both sides, the EXPLORER 710 will send position reports to the server as specified.Draft
98-140012-DraftC1 39Chapter 4Using the web interface 4This chapter describes how to use the web interface to operate, set up and configure your system. It has the following sections:•Introduction•Entering the SIM PIN in the web interface•Pointing the antenna•Using the Dashboard•Viewing status•The Control panel•Using the Logs•Configuring the LAN interface•Configuring the WLAN interface•Port forwarding•User group settings (LAN and WLAN)•Configuring the Phone interface•Configuring the ISDN interface•Configuring the USB interface•Managing IP handsets or smartphones•Support•Configuring the terminal settings•Viewing the battery status•Setting up tracking•Advanced settingsDraft
Chapter 4: Using the web interface98-140012-DraftC1 Introduction 40IntroductionThe web interfaceWhat is the web interface?The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer, tablet or smartphone with a standard Internet browser.To access and navigate the web interfaceTo access the web interfaceTo access the web interface, do as follows:1. Start up the terminal. For details, see Starting up the EXPLORER 710 on page 15.2. Connect your computer to the terminal.3. Open your browser and enter ut.bgan in the address bar.If your connected computer is set up to obtain a DNS server address automatically, this name is translated into the local IP address of the terminal. If not, you can enter the IP address of the terminal instead. The default IP address of the terminal is 192.168.0.1.NoteSome parts of the web interface may not be accessible if the user permissions are limited. For information on how to set up user permissions, see To set up user permissions on page 65.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Introduction 41Overview of the web interfaceWhen the web interface opens, the title bar shows the name of the product.The web interface consists of the following sections.•Name of current page. Tap or click to refresh the page.•Icon bars at the top and bottom are present on all pages and holds icons that give access to status such as battery level and signal level as well as active events, when relevant. It also holds the main menu. For explanations of the icons, see the next section, Icons in the icon bars.•Breadcrumbs right below the icon bar show the current location in the menu system and gives access to the higher levels in the menu.•Contents section shows the contents of the selected page. This section is used for viewing or changing settings, or for performing actions. On the opening page, this section is used to start and stop data connections.Icon barBreadcrumbsName and icon of current page (on opening page: the name of the product)ContentssectionIcon barDraft
Chapter 4: Using the web interface98-140012-DraftC1 Introduction 42Icons in the icon barsThe icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary.To navigate the web interface•To access status and settings, tap or click the relevant icon in the icon bar or select  to access the Control panel. The status or settings are displayed in the contents section.•To see your current location and to move back through the Control Panel menu, use the breadcrumbs just below the icon bar.•To scroll through longer pages, use the scroll bar or swipe.•To refresh the current page, click the page’s icon in the top left corner.Icon ExplanationPower status. The icon changes according to status. Click to see detailed battery status.   Battery levelBattery chargingNo battery. Running on external power.Signal level. Click to point the terminal.WLAN interface. Bright when WLAN is enabled, greyed when it is disabled. Click to access WLAN settings.Help. Click to get context-sensitive help for the current page.Control panel. Click to access the settings.Dashboard. Click to go to the Dashboard (startup page).Status. If the screen is not large enough to show the status field, this icon appears at the bottom of the page. Click the icon to see status of the terminal and satellite connection. Click again to go exit the status page.An event is active.Click the icon to see a list of active events.Note that this icon will remain in the icon bar as long as the event is still active.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Entering the SIM PIN in the web interface 43Entering the SIM PIN in the web interfaceDo you need a SIM PIN?If a smartphone, tablet or computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.To enter the SIM PINIf your SIM card requires a PIN and the PIN has not yet been entered, you must enter it before you can make calls or access the Internet. Until you have entered the PIN you cannot access the satellite network, but you can still configure your terminal.To enter the PIN, do as follows:1. Access the web interface.If the terminal needs a PIN, a popup window tells you to enter PIN.2. Type in your PIN and click OK.When the correct PIN is entered, the terminal is ready for pointing. When pointing is completed and the terminal is registered on the network, you are ready to make calls or access the Internet.To cancel the SIM PINIf you select Cancel when you are asked for a PIN, you can use the web interface as normal, but you will not be able to access the BGAN network to make calls or data sessions. Only emergency calls will be possible, and only if the network allows it.To enter the PIN later, after cancelling the first time, do as follows:1. From the icon bar at the top, click .The event list opens.2. Click Resolve next to Enter PIN.3. Type in your PIN and click OK.NoteYou may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN. For details, see To enable or disable the use of a SIM PIN on page 64.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Pointing the antenna 44Pointing the antennaFor detailed information on the pointing procedure, see To point the antenna on page 16.You can use the web interface to help you with the pointing process. To start the pointing procedure, do as follows:1. If the pointing process is not automatically started, select  and select Start.The signal strength is shown on the screen.2. Turn and tilt the antenna slowly until you have obtained the highest possible signal strength.3. Click Accept.The terminal will now try to register on the BGAN network.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Using the Dashboard 45Using the DashboardThe Dashboard has two main functions: To start and stop data connections and to view status. For other functions available from the icon bars at the top and the bottom, see Icons in the icon bars on page 42.To start and stop data connectionsTo start and stop data connections on your EXPLORER 710, do as follows:1. In the Dashboard, locate the connection profile you want to start.2. Click  to start the connection.3. Click  to stop the connection.If there is an error with the connection, the connection tile shows a red exclamation mark  and an error message.NoteThe icons for starting  and stopping  connections are only displayed if the terminal is ready and registered on the BGAN network. Otherwise you cannot start data connections.NoteOnce a Streaming connection is started, the connection will run until you stop it. You will be charged for the time you are connected.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Using the Dashboard 46When a connection is active, the icon turns green and the tile for the active connection shows:• IP address: The IP address that has been assigned by the service provider to this session.• Transferred data: For Standard data, the tile shows the total amount of transmitted and received data since the connection was established.• Connection duration: For Streaming data, the tile shows the total time the connection has been active.• Bit rate: For Streaming connections, the tile shows the currently available bit rate.• For the Streaming classes with a guaranteed bit rate, the tile shows the guaranteed bit rate.• For the Streaming classes with a dynamic bit rate (BGAN X-Stream and HDR), the tile shows the currently available bit rate. Note, however, that the bit rate is adjusted according to the traffic on the connection. It takes approximately 15 seconds for the bit rate to be updated after traffic has started on the connection.By default, the following connections are available:To change the name of your data connectionsTo change the name of one of the data connections, do as follows:1. Click  in the right side of the tile with the connection that you want to change.2. Click the name of the connection.3. Type in the new name for the connection.4. Click Save.Name Type of connectionStandard data Several users can share the data connection. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.Streaming dataThe following Streaming classes are available:32, 64, 128, 176 or 256 StreamingBGAN X-StreamHDR Full SymmetricHDR Half SymmetricHDR Full Asymmetric (64 kbps download, Full HDR upload)HDR Half Asymmetric(64 kbps download, Half HDR upload)An exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).Draft
Chapter 4: Using the web interface98-140012-DraftC1 Viewing status 47Viewing statusIf the window is large enough, it shows a status field at the bottom of the page or in the right side of the page. If not, click  to show the status page. Click  again to return to the previous page.The Control panelThe control panel is used for accessing the settings and functions of your EXPLORER 710.To open the control panel, click  from the bottom right corner of the web interface.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Using the Logs 48Using the LogsTo access the LogsTo access the Logs, select  and select Logs from the menu. The Logs page contains:•Call log: A list of all incoming, outgoing and missed calls since the log was last cleared.•Data log: A list of all data sessions since the log was last cleared.•Total counters: Totals for each type of service since the log was last cleared.Date and time is the international UTC time, received from the satellite. Call logThe Call log shows:•Outgoing calls shows the start time, receiving end phone number, duration, type (Standard voice or 3.1 kHz audio) and, if Call charges have been entered, estimated charge of each outgoing call. •Received calls shows the start time, calling phone number, duration and type (Standard voice or 3.1 kHz audio) of each incoming call.•Missed calls shows the start time, calling phone number and type (Standard voice or 3.1 kHz audio) of each incoming call that was not received.If a call fails, the call log shows the cause of the error.You can clear the Call log under Control Panel  > Advanced > Clear logs (requires Administrator password).Data logThe Data log shows:•Standard data shows bytes uploaded , bytes downloaded , date and time and estimated charge of each Standard data session (if Call charges have been entered).•Streaming data shows the duration and type (such as 64 kbps, 256 kbps), date and time and estimated charge of each Standard data session (if Call charges have been entered).You can clear the Data log under Control Panel  > Advanced > Clear logs (requires Administrator password).Total countersThe total counters show:•Call session totals shows the total duration (hh:mm:ss) for each call type since the log was last cleared.•Data session totals shows totals for each data connection type since the log was last cleared. For Standard data the totals are shown as amount of data transferred (kB) and for Streaming connections the totals are shown in duration (hh:mm:ss).Draft
Chapter 4: Using the web interface98-140012-DraftC1 Configuring the LAN interface 49You can clear the Total counters under Control Panel  > Advanced > Clear total counters (requires Administrator password).Configuring the LAN interfaceThe terminal has two LAN connectors. LAN#1 is with PoE (Power over Ethernet). To configure the LAN interface, do as follows:1. In the Control panel , click the LAN tile.2. To enable the LAN interface, select Enable.•  on the LAN tile means the interface is disabled.•  on the LAN tile means the interface is enabled.3. To enable Power over Ethernet (PoE) on LAN#1, select Enable next to Power over Ethernet.PoE is used e.g. for powering IP handsets. If you are not using PoE, you can save power by disabling PoE.For a description of how to set up the LAN network parameters, see User group settings (LAN and WLAN) on page 52.NoteIt may take some seconds to enable the interface.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Configuring the WLAN interface 50Configuring the WLAN interfaceTo configure the WLAN interface, do as follows:1. In the Control panel , click the WLAN tile.2. To enable the WLAN interface, select Enable.•  on the WLAN tile means the interface is disabled.•  on the WLAN tile means the interface is enabled.3. Next to Region, select the region you are located in.4. Select the Channel number used for communication on the WLAN interface.5. Select Broadcast SSID to show your WLAN access point to other users.If you clear the box, your WLAN access point is hidden.6. Type in the SSID.The SSID is a max. 32 character text identifying the wireless local area network. All wireless devices on a WLAN must use the same SSID in order to communicate with each other. The default SSID is EXPLORER710.7. Select the Security standard. You may select one of the following encryption standards:• None (no encryption is applied)• WEP-40/64•WEP-104/128•WPA-TKIP• WPA2-AES (selected by default)8. Next to Key type, select Hexadecimal or Text.The encryption key must normally be a hexadecimal code. However, if you are using WPA or WPA2 encryption (default) you can choose to use a text string, which may be easier to memorize.9. Type in the Encryption key for the selected Security standard (not applicable if security mode = None). The default encryption key is the serial number of the EXPLORER 710.10. Click Save.NoteThe LAN network settings entered in the User group settings page also apply for the WLAN interface.NoteIt may take some seconds to enable the interface.NoteIn some countries, the use of WLAN is not allowed. Before continuing, make sure WLAN is allowed and licensed in the country where you intend to use it.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Port forwarding 51Port forwardingPort forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet.We recommend using a static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, it must be included in your subscription and you must set the APN source to SIM default. For details, see User group settings (LAN and WLAN) on page 52.The following example shows how to allow Internet access to a mail server (smtp) connected to the terminal. The mail server in this example has the IP address 192.168.0.100.1. From the Control panel , select Port forwarding.2. Select Forward port to add a new port forwarding.3. Select Active to activate the port forwarding.4. Type in the Incoming port start and the Incoming port end.This is the range of port numbers on the EXPLORER 710 for which incoming traffic to the EXPLORER 710 will be forwarded.5. Type in the Destination IP address, which in this example is the IP address of the mail server: 192.168.0.100. This is the IP address to which the incoming traffic is forwarded.6. Type in the Destination port start and the Destination port end. This is the range of port numbers, in this example on the mail server, to which the incoming traffic will be forwarded.7. Click Save.When you have activated a data connection, you can now access the mail server from the Internet, using the external IP address of the terminal. You can see the external IP address on the Dashboard, in the tile with the data connection you have started.NoteMake the port forwarding configuration before starting the data session.Draft
Chapter 4: Using the web interface98-140012-DraftC1 User group settings (LAN and WLAN) 52User group settings (LAN and WLAN)To set up your LAN or WLAN network settings, do as follows:1. From the Control panel , select User group settings.2. At Internet connection mode, select Modem mode or Router mode. Router mode is the default setting and is recommended for most purposes.• Select Router mode if one or more computers are connected using the LAN or WLAN interface, and the EXPLORER 710 should act as a router. When Router mode is selected, the EXPLORER 710 uses the built-in NAT module for making the necessary address translations.• Select Modem mode if only one computer is connected to the LAN or WLAN interface, and the EXPLORER 710 should act as a modem, ormore than one computer is connected to the LAN or WLAN interface using an external router.NoteDo not connect more than one computer to the LAN or WLAN interface in Modem mode, unless you have an external Router.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Configuring the Phone interface 533. To enable automatic activation of your data connection, select Automatic activation.•When you select automatic activation (default) and connect to the LAN or WLAN interface, the data connection is automatically established as soon as the EXPLORER 710 and its BGAN connection are ready.•When you disable automatic activation, you can control the data connection manually from the dashboard.4. To enable IP Header compression, select IP Header compression.IP Header compression means the bandwidth is used more efficiently, whereas no compression means the data packets take up more bandwidth but are transmitted more reliably with less data loss.5. Next to APN, select the source of the APN.•SIM default (default and recommended setting): The APN is taken from the SIM card.•Network assigned: The APN is assigned from the network.•User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name.6. If your APN uses a password, type in the User name and Password provided from the Airtime Provider.7. Click Save.Configuring the Phone interfaceTo configure the Phone interface, do as follows:1. In the Control panel , click the Phone tile.2. To enable the Phone interface, select Enable.•  on the Phone tile means the interface is disabled.•  on the Phone tile means the interface is enabled.3. Set the call type for incoming calls.You can select Standard voice or 3.1 kHz audio or both. • If you select both, any device connected to the Phone interface will react (ring) on incoming calls. • If you select e.g. Standard voice, the Phone interface will only react on calls made to the Standard voice phone number.4. Click Save.NoteYou are charged for the data transferred. You may want to disable automatic updates in your LAN or WLAN device to avoid unnecessary charges.NoteIt may take some seconds to enable the interface.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Configuring the ISDN interface 54Configuring the ISDN interfaceTo configure the ISDN interface, do as follows:1. In the Control panel , click the ISDN tile.2. Click the ISDN number you want to change settings for.3. To enable the ISDN interface, select Enable (applies to all ISDN numbers).•  on the ISDN tile means the interface is disabled.•  on the ISDN tile means the interface is enabled.4. Set the call type for incoming calls.You can select Standard voice, 3.1 kHz audio, UDI and/or RDI. An incoming call to the ISDN interface will only make the connected device ring if the call type used for the call is selected here.5. Click Save.Configuring the USB interfaceNote that the USB interface is a Host interface, primarily used for charging devices such as tablets or smartphones and for recovery software upload.To configure the USB interface, do as follows:1. In the Control panel , click the USB tile.2. To enable the USB interface, select Enable.•  on the USB tile means the interface is disabled.•  on the USB tile means the interface is enabled.3. Select the Charge current.Select 0.5 A or 2.0 A, depending on the specifications for the device you are going to connect.4. Click Save.NoteIt may take some seconds to enable the interface.NoteIt may take some seconds to enable the interface.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Managing IP handsets or smartphones 55Managing IP handsets or smartphonesOverviewThis section describes how to manage smartphones and IP handsets connected to the EXPLORER 710.The terminal supports connection of up to 16 handsets through the LAN or WLAN interface. Each handset must have a local number in the range 0501 to 0516 as well as a unique password. For details, see the next section.For details on SIP settings and how to connect your handset to the LAN or WLAN interface, see To connect a phone using LAN or WLAN on page 31.To manage IP handsets or smartphones in your EXPLORER 710Do as follows:1. Connect your smartphone to the WLAN interface or your IP handset to the LAN#1 port of the terminal.for details, see To connect a phone using LAN or WLAN on page 31.2. In the web interface, select  (Control panel) > IP handsets.3. Click the tile for the handset number you want to manage.4. Select Enable to enable the handset.•  on the tile for your handset means the handset is disabled.•  on the tile for your handset means the handset is enabled.5. To change the Password, simply type in the new number.6. Set the call type for incoming calls.You can select Standard voice or 3.1 kHz audio or both. • If you select both, the handset will react (ring) on incoming calls. • If you select e.g. Standard voice, the handset will only react on calls made to the Standard voice phone number.7. Click Save.8. In the smartphone or IP handset, enter the local number and the password you just entered in the web interface. See the documentation for your handset for details.The handset remains in the list after disconnecting. When the handset is connected again, it is automatically recognized and ready for use, if enabled.NoteIt may take some seconds to enable the handset.NoteThe user name is also the local number for the handset.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Support 56SupportTo open the Support page, select  (Control panel) > Support.To create a diagnostics reportThe diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, do as follows:1. From the Support page, click Diagnostics report. 2. Click Generate report.3. Select Download report.4. Choose a location for the file and save it.NoteIt may take a few minutes to generate the report.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Support 57To view the event listWhen an event is registered, the web interface shows a warning icon  in the icon bar as long as the event is active. The Event list only shows events that are currently active.To view the event list, click  from the icon bar at the top of the web interface, or select Event list from the Support page. To update softwareTo update the software in the EXPLORER 710, do as follows:1. Download the new software or acquire the software from Cobham SATCOM and save it on your computer.2. Open the web interface and enter the Control panel .3. Click Support > Update software.4. Click Update software. 5. Browse to the new software version and click Open. The software file has the extension “.tiif”.When the EXPLORER 710 has finished updating the software, you get a message that the software installation was successful. 6. Click OK.The EXPLORER 710 now reboots and starts up with the new software version.You can check the software version under Control panel > Support > About.If, for some reason, you cannot upload software using the web interface, you can also use the USB interface. For details, see To upload software with USB on page 72.To view extended statusTo see the Extended status page, select Support > Extended status.To view updated information on the Extended status page, click the icon in the top left corner to refresh the page.The Extended Status page shows information such as IAI-2 status, IMSI number and IMEI number.NoteThe update procedure takes a couple of minutes.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Configuring the terminal settings 58To reset the administrator passwordIf you have forgotten the administrator password, do as follows:1. Contact your supplier for a reset code.Report the serial number and IMEI number of the terminal.You can find the serial number and IMEI number in the display on the terminal by selecting the menu  and then PROPERTIES.2. After receiving the reset code from your supplier, select Reset password from the Support page.3. Type in the reset code obtained from your supplier and click Reset.4. The password is disabled.You now have access to all settings. If you want to use a password, enable the password as described in To enable the administrator password on page 62.AboutThe About page shows the software version of your EXPLORER 710 and legal information. To access the page, select Support > About.Configuring the terminal settingsTo configure the terminal settings, select  (Control panel) > Terminal settings.To set up power-up mode with external powerYou can set the terminal to automatically power up when external power is applied as follows:1. In the Terminal settings page, locate Power-up mode when using external power.2. Select Automatic or Manual.• Automatic means the terminal powers up automatically when external power is applied• Manual means you must use the power switch to turn on the terminalTo set up pointing at power up1. In the Terminal settings page, locate Pointing mode at start-up.2. Select Automatic or Manual.• If the EXPLORER 710 is moved around between each power up, select Manual from the drop-down list. With this setting, the terminal will go through the pointing procedure every time the terminal is powered.• If the EXPLORER 710 antenna is placed in a fixed position and the signal strength is sufficient, select Automatic to make the EXPLORER 710 automatically register on the satellite network when the terminal is powered.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Viewing the battery status 593. Click Save.To enable or disable the pointing soundThe EXPLORER 710 can make a sound to guide you through the pointing procedure. To enable or disable the pointing sound, do as follows:1. In the Terminal settings page, locate the Audio indication section.2. Select Audio assisted pointing if you want to use a pointing sound to assist your pointing process.3. Click Save.To select the GNSS typeTo select which navigation system to use with your EXPLORER 710, do as follows:1. In the Terminal settings page, locate the GNSS section.2. Select GPS or GLONASS.3. Click Save.Viewing the battery statusTo view the status of the internal and external (if any) battery, do one of the following:• Click the battery symbol from the icon bar at the top of the page, or• from the Control panel , select Battery.The Battery page shows the charging status (Charging or Not charging), the charge level in percent and the estimated remaining usage time.For more information on the EXPLORER 710 batteries, see•To inser t the battery on page 11•Normal use of the battery on page 74•To recharge batteries on page 74•To connect an extra, external EXPLORER 710 battery on page 75•Accurate display of the battery capacity on page 75NoteIt may take some minutes for the EXPLORER 710 to change the navigation system.NoteThe estimated remaining usage time can vary significantly, depending on usage. The remaining time will be shorter if the terminal is used a heavily (more interfaces in use and more calls and data sessions active).Draft
Chapter 4: Using the web interface98-140012-DraftC1 Setting up tracking 60Setting up trackingYou can set up the EXPLORER 710 to report to a server at certain time intervals. To set up tracking, do as follows:1. From the Control panel , select Tracking.2. To enable tracking of the EXPLORER 710, select Enable tracking.3. At Tracking and HDR, select Share HDR connection or Disable HDR connection.When tracking is enabled, you cannot use a full HDR or BGAN X-Stream connection, so you must select one of these two options:•Share HDR connection: When Tracking is enabled and a HDR connection is started, the terminal will use part of the HDR bandwidth for tracking.•Disable HDR connection: As long as Tracking is enabled, you cannot start a HDR connection.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Setting up tracking 614. Select the Report type.•Compressed. Only latitude and longitude are reported.•Extended. Apart from latitude and longitude, heading and altitude are also included.•ECEF. The same information as Extended, but position and speed data are 3D (ECEF coordinates).5. Under Server connection, type in the following details:•Host: The IP address of the server that the EXPLORER 710 will report to.•Server port: Port number on the server. Default number is 7474.•Client port: Port number on the EXPLORER 710. Default number is 7475.•Encryption key: A supplied 128 bit key which must match on both the client and server side.6. Under APN, select the source of the APN.•SIM default (recommended): The APN is taken from the SIM card.•Network assigned: The APN is assigned from the network.•User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name.7. Type in the Report interval in hours (h) and minutes (m).Example: If you type in 1 h 30 m, the EXPLORER 710 will send a report for every 1½ hour.8. Click Save.If you have disabled HDR in step 3., you can see the status of the tracking link in the status area of the web interface. If the status area is not shown, click  to see it.NoteYou can set up whether or not you want to allow the tracking server to control these settings. See Remote control of tracking on page 70.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 62Advanced settingsFirst time useThe first time you access the EXPLORER 710 web interface the administrator password is disabled, so you have access to all settings. If you want to use an administrator password, you can enable it as described in the next section.Administrator passwordTo enable the administrator passwordIf the administrator password is disabled and you want to protect the advanced settings with a password, do as follows:1. From the Control panel , select Advanced.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 632. Select Enable admin password.3. Type in the administrator password you want to use.4. Repeat the new password on the next line.5. Click Save.To disable the administrator passwordIf you want to disable the administrator password, do as follows:1. From the Control panel , select Advanced.2. If you are not already logged in as administrator, enter the administrator password and click Login.3. Select Disable admin password.All settings are now available without password protection.To log inIf the administrator password is enabled, the Advanced settings require an administrator password. To log in as administrator, do as follows:1. From the Control panel , select Advanced.If you are not logged in as administrator you are now prompted to log in.2. Enter the Administrator password.If you have forgotten the administrator password, you can reset the password. For details, see To reset the administrator password on page 58. The old user name and password will apply until you have finished the reset procedure.3. Click Login.You now have access to the advanced settings of your EXPLORER 710.To change the administrator passwordTo change the administrator password, do as follows:1. Log in as administrator2. Under Advanced, select Change admin password.3. Type in the Old password.4. Type in the New password and retype it on the next line.5. Click Save.At the next login the new password is required.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 64To log out as administratorIf you have not entered anything for 30 minutes under Advanced, you are logged out automatically. To log out manually, click Logout admin in the Advanced page.Call chargesIf you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the estimated charges for your calls and data sessions. To enter the call tariffs, do as follows:1. Under Advanced, select Call Charges.2. Select the currency from the Displayed currency drop-down list.3. Enter the tariff for each of the services.4. Click Save.The entered tariffs are used for estimating the charges for calls and data sessions. For further information, see Call log on page 48.To restore factory settingsTo restore the factory settings of the EXPLORER 710, do as follows:1. Under Advanced, select Factory reset.2. Click OK.The terminal will now reboot and start up with the factory settings.To enable or disable the use of a SIM PINTo enable or disable the use of a PIN to access the terminal, do as follows:1. Under Advanced, select Enable/disable SIM PIN.2. Under Enable/Disable PIN select or clear the box next to Require PIN on startup.• If you clear the box, you can access and use the terminal without entering a PIN• If you select the box, you must enter a PIN on startup before you can make calls or data sessions3. If you selected Require PIN on startup, type in the PIN next to Current PIN.NoteCobham SATCOM does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.ImportantAll configuration will be lost and the EXPLORER 710 will return to the default configuration.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 654. Click Save.The new PIN settings will take effect at next power on.To change the SIM PINTo change the PIN used to access the BGAN network, do as follows:1. Under Advanced, select Change SIM PIN.2. Under Change SIM PIN type in the Current PIN.3. Type in the New PIN and retype it on the next line.4. Click Save. The new PIN settings will take effect at next power on.To set up user permissionsYou can allow or deny users access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows:1. Under Advanced, select User permissions.2. Under Allow users to:, select the settings you want to allow users to access.3. Click Save.The settings without a check mark can only be viewed but not changed by the non-administrator user.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 66Link monitoringYou can monitor the external IP connection of the EXPLORER 710 system using the link monitoring feature. With this feature activated, the terminal will send out ping commands (ICMP Echo Requests) to a server of your choice. To set up link monitoring, do as follows:1. Under Advanced, select Link monitoring.2. Select Enable Link monitoring.3. At Ping interval (minutes) select the Interval in minutes between the ping commands.4. Select the Number of retries before the terminal reboots.5. Type in the Primary and optionally the Secondary IP address.This is the IP address of the server(s) to which the terminal will send ping commands.6. Click Save.When a data session is started with the Default network user group, the terminal will start sending ping commands to the Primary IP address the number of times specified at Number of retries. If no response is received, it will send the same number of ping commands to the Secondary IP address, if available. If no response is received here, the terminal will reboot.Data limitsYou can set a limit for the use of data services with the EXPLORER 710 system. Once the entered limit is reached, the connection is automatically stopped. This is recorded in the data log. To continue using the data service you must start a new connection by clicking on the desired connection on the Dashboard.To set data limits, do as follows:1. Under Advanced, select Data limits.2. Select the type of connection you want to limit.3. Type in the number of kilobytes (kB) or the time (number of minutes) allowed.4. Select Enable.5. Click Save to save the settings.NoteThe data connection must be activated before link monitoring can start. See To start and stop data connections on page 45.NoteUse a server that is reliable and that responds to ICMP Echo Requests. NoteIf you set a data limit for the Standard data connection, automatic activation of the Standard data connections is disabled.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 67Remote managementYou can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 68Remote access with IP1. From the Remote management page, select Enable access to web server and/or Enable access to AT commands.2. Type in the Incoming port numbers to use for the web server and for AT commands.The default port numbers are:•web server: 80• AT commands: 54543. Under Trusted IP addresses, click Add IP address and type in the IP address of the device you want to give access to the terminal. 4. To add more IP addresses, click Add IP address again.After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field.• For information on how to prepare the terminal for remote activation of a data connection, see the next section Remote access with SMS.• For information on how to access the terminal, see To access the terminal from a remote location on page 29.If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. To use the static IP address, it must be included in your airtime subscription and you must set the APN source to SIM default. For details, see User group settings (LAN and WLAN) on page 52.Remote access with SMS1. From the Remote management page, select whether you want to Enable remote activation of data sessions.2. Select whether you want an SMS confirmation for your data activation SMS.3. Select Enable access to AT commands, if you want to enable the EXPLORER 710 to receive AT commands via SMS for remote management. NoteThe port number must be available at your service provider.NoteTo be able to access the terminal you must have an active data connection. NoteThe terminal must be logged on to the satellite services to receive and accept an SMS. If the SMS is considered too old or sent before the terminal has been switched on and has logged on, the SMS will be ignored.ImportantIf you want to receive an SMS with the IP address of the terminal after sending an activation SMS, you must select Send SMS confirmation.Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 694. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the SMS. See To activate a data connection with an SMS on page 30.5. Enter at least one trusted mobile number from which the terminal accepts an SMS. If no numbers are entered the feature is disabled automatically. Use the wild card * to accept a range of trusted numbers.6. To add more phone numbers, click Add phone number again.7. Click Save.For information on how to send an activation SMS, see To activate a data connection with an SMS on page 30.Mobile number with wild card Mobile numbers accepted00453955880* 004539558800 to 0045395588090045395588* 004539558800 to 004539558899Draft
Chapter 4: Using the web interface98-140012-DraftC1 Advanced settings 70Remote control of trackingWhen you are using the tracking function of the EXPLORER 710, you can set up the terminal so that the tracking server can access the EXPLORER 710 e.g. to start or stop tracking or to change reporting intervals.To allow the tracking server to control the tracking settings, do as follows:1. Under Advanced, select Tracking settings.2. Select Allow remote control of tracking.3. Click Save.The EXPLORER terminal will now accept commands from the specified tracking server, for example to change reporting intervals or start/stop reporting.To clear the logsTo clear the logs of the terminal, do as follows:1. Under Advanced, click Clear logs.2. Click OK. This will clear the call log and the data log.To reset the total countersTo reset the counters for the time connected, do as follows:1. Under Advanced, click Reset total counters.2. Click OK.This will reset the counters under Control panel > Log > Total counters.Draft
98-140012-DraftC1 Getting support 71Chapter 5Maintenance and troubleshooting 5Getting supportContact informationShould your Cobham SATCOM product fail, please contact your dealer or installer, or the nearest Cobham SATCOM partner. You will find the partner details on www.cobham.com/satcom where you also find the Cobham SATCOM Self Service Center web-portal, which may help you solve the problem.Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user training, technical support, arranging on-site repair or sending the product for repair.Your dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.Repacking for shipmentShould you need to send the product for repair, please read the below information before packing the product.The shipping carton has been carefully designed to protect the EXPLORER 710 and its accessories during shipment. This carton and its associated packing material should be used when repacking for shipment. Attach a tag indicating the type of service required, return address, part number and full serial number. Mark the carton FRAGILE to ensure careful handling.If the original shipping carton is not available, the following general instructions should be used for repacking with commercially available material.1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of service required, return address, part number and full serial number.2. Use a strong shipping container, e.g. a double walled carton.3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing material between all surfaces of the equipment and the sides of the container.4. Seal the shipping container securely.5. Mark the shipping container FRAGILE to ensure careful handling.Failure to do so may invalidate the warranty.NoteCorrect shipment is the customer’s own responsibility.Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Software update 72Software updateTo upload software using the web interfaceFor information on how to update software using the web interface, see To update software on page 57.To upload software with USBIf the web interface is not available, you may also use the USB interface to upload the software from a USB memory stick.To prepare the USB stickDo as follows:1. Download the EXPLORER 710 software image from the Cobham SATCOM support server to your computer.2. Insert the USB memory stick into your computer and copy the EXPLORER 710 software image file to the drive.3. Rename the file name to "tt3720b.tiif".4. Remove the USB memory stick from the computer. To upload the software to the EXPLORER 7105. On the EXPLORER 710, check in the display that the USB interface is enabled. 6. Insert the USB memory stick with the new software into the EXPLORER 710 USB connector on the front.The EXPLORER 710 reads the software image from the USB memory stick and starts the software update process. The Status LED flashes blue to indicate that the software update process is ongoing. When the software upload is completed, the EXPLORER 710 reboots. 7. Wait for the status LED to become green to indicate the software update process is completed.8. Remove the USB memory stick.9. Power-cycle the EXPLORER 710.Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Software update 73Recovery software uploadIf the EXPLORER 710 becomes inoperative, a recovery software upload may bring it back into an operational state. To make a recovery software upload, do as follows:1. Prepare the USB stick as described in To prepare the USB stick on page 72.2. In the display keypad, hold down the "<" and ">" keys while powering on the EXPLORER 710. The EXPLORER 710 powers up and the display shows: SAFE MODE.3. Insert the USB memory stick with the new software into the EXPLORER 710 USB connector on the front.The EXPLORER 710 reads the software image from the USB memory stick and starts the software update process. The Status LED flashes blue to indicate that the software update process is ongoing. When the software upload is completed, the EXPLORER 710 reboots. 4. Wait for the status LED to become steady green to indicate the boot up is completed.5. Remove the USB memory stick. ImportantThe recovery software upload will reset your EXPLORER 710 configuration to factory default!Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Maintenance 74MaintenanceNormal use of the batteryIt is recommended not to partially charge/discharge the battery several times in a row. Partial charging/discharging affects the accuracy of the capacity measurement.Never leave the battery fully discharged for a longer period of time. If the battery is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER 710. If the Battery is stored for more than a month, see Storage at the end of this section.To recharge batteriesOne battery insertedTo recharge the battery, connect external power to the DC input of the EXPLORER 710 while the battery is inserted. For details on how to apply external power, see DC input on page 14.Two batteries connectedYou may connect an extra, external EXPLORER 710 battery for extra capacity. When external power is applied to the EXPLORER 710, both batteries are charged as follows:One battery is charged to 80%. Then the other battery is charged to 80%, and finally they are both charged the last bit up to 100%. This way both batteries are charged in the shortest possible time.The display and the web interface of the EXPLORER 710 show battery status such as which battery is currently charging and the battery level.Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Maintenance 75To connect an extra, external EXPLORER 710 batteryIf you are not close to a power source, you may want to use an extra EXPLORER 710 battery as backup. Do as follows:1. Acquire an extra EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010).2. Connect the dedicated cable between the external EXPLORER 710 battery and the Ext. Battery connector on the EXPLORER 710.The EXPLORER 710 continues normal operation on the inserted battery until it runs out of power.3. When the inserted battery runs out of power, the EXPLORER 710 switches to the external battery and continues normal operation.4. If you have a third charged battery ready, you can now take out the inserted battery and replace it with the new one, without interrupting the operation of the EXPLORER 710.Accurate display of the battery capacityTo ensure accurate display of the battery capacity, it is recommended to run a “learning cycle” for every 100 recharge/discharge and at first time use. The learning cycle must be performed at 20°C-30°C.A learning cycle is performed as follows:1. Fully charge the battery.2. Remove external power and fully discharge the battery:Use the EXPLORER 710 and/or leave it on until it turns off automatically. This way the EXPLORER 710 “learns” the complete capacity of the battery. Note that it may take several hours to discharge the battery if it is not in use.3. Recharge the battery.ImportantBefore removing the empty battery, click/select the battery symbol in the web interface or the display and make sure that the EXPLORER 710 is actually running on the external battery.Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Maintenance 76StorageDo not leave the battery inserted in the EXPLORER 710 during storage. If the battery is not to be used for a longer period of time, do as follows:1. Fully charge the battery.2. Remove external power. Then use the EXPLORER 710 or leave it on until the display shows a battery capacity of approximately 50%.3. Switch off the EXPLORER 710.4. Remove the battery and store it. In this condition the battery can be stored for approximately 1 year at 20°C to 30°C. After 1 year you must recharge the battery. For further information on storage temperature, see Battery specifications on page 88.Disposal of the EXPLORER 710Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste). In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol. Contact the local distributor for information about what type of return system to use. ImportantSwitch off the EXPLORER 710 before removing the battery!Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 77TroubleshootingTroubleshooting guideProblem Possible cause RemedyThe EXPLORER 710 cannot be switched on, or does not stay on when powered by the battery.The battery needs recharging. Recharge the battery. Check the battery indicator in the display.The battery is not inserted properly.Remove the battery and re-insert it. Make sure the battery is inserted properly and that the latches are locked.The battery contacts are dirty or damaged.Clean the battery contacts if necessary. If the contacts are damaged, replace the battery.There is no light in the power indicator nor in the display when the EXPLORER 710 is switched on.The EXPLORER 710 may be in Stealth Mode (all lights and sounds are off).Press  and  simultaneously on the display keypad. This will toggle Stealth Mode on/off.The EXPLORER 710 cannot be switched off.The Power button was not held long enough.When you switch off the EXPLORER 710, hold the power button until the light indicator flashes rapidly yellow.In rare cases, it may take up to 10 seconds to switch off the EXPLORER 710.Charging error The temperature is below 0°C or above 40°C.Only charge the battery when the temperature is within the range 0°C to 40°C.The charging voltage is lower than the specified minimum voltage.Wait until charging begins (the Status indicator flashes yellow). If the battery is completely discharged, and it has been out of use for a long time, the charging process may take a long time to start. If charging does not begin within 2-3 hours, contact your local distributor, or purchase a new battery.Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 78The EXPLORER 710 is not operational.Software error Restart the terminal. If the problem persists, you can make a recovery software upload as described in Recovery software upload on page 73.Note: This will reset the configuration of your terminal to factory default!The display shows Insert SIM.The SIM card is not present. Remove the battery and insert the SIM card in the SIM slot according to the instructions in the section To insert the SIM card on page 11.The SIM card is not inserted properly.Remove the SIM card and re-insert it according to the instructions in the section To insert the SIM card on page 11.The display shows No GPS fix.The EXPLORER 710 is unable to register on the network, because the GPS position is unknown.Make sure the view to the GPS satellites is not blocked. To obtain GPS fix, the EXPLORER 710 should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER 710 has obtained GPS fix, you can point the antenna towards the BGAN satellite.To see the GPS status, select  in the display.The display showsEmergency calls only.The BGAN network is only available for emergency calls. The reason may be one of the following:1) Your Airtime subscription has expired.2) You are using the wrong SIM card.3) No SIM card is inserted.4) You have cancelled the PIN1) Check your subscription with the Airtime Provider.2) Check that your SIM card is valid for communication on the BGAN network. 3) Insert the SIM card4) Enter the PINProblem Possible cause RemedyDraft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 79The display showsNot registered.The EXPLORER 710 cannot register on the BGAN network.Check that your SIM card is valid for communication on the BGAN network.Check your subscription with the Airtime Provider.The display showsExternal controlThe EXPLORER 710 is currently controlled by an external application, e.g. LaunchPad or an AT command interface.If you want to use the built-in web interface or the display, stop the external application and restart the EXPLORER 710. Then open your browser and access the web interface.The EXPLORER 710 cannot obtain its position using GPS.There is no GPS signal, or the signal is weak.If the EXPLORER 710 has not been used recently within the same location, it can take up to 10 minutes to obtain the GPS position.Check the GPS status in the display or the web interface. To help the EXPLORER 710 obtain GPS fix, it should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER 710 has obtained GPS fix, you can point the antenna towards the BGAN satellite.No signal or weak signal from the BGAN satellite.The view to the satellite is blocked.Make sure the EXPLORER 710 has a clear view to the satellite. Be aware that window glass may reduce the signal level.The antenna is pointed in the wrong direction.Check that the antenna is pointed according to the position data.Adjust the position to the highest possible signal strength.Connection to the Internet cannot be established.The signal strength is too low. Check that the antenna is pointed according to the position data.Adjust the position to the highest signal strength you can obtain.As a rule of thumb, you should have a a signal strength of 45 dBHz or more to be able to make a call or data session.Problem Possible cause RemedyDraft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 80The web interface cannot be accessed.The browser is configured to use a proxy server.For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.You have entered a wrong IP address.Check the IP address and re-enter it. The default IP address is 192.168.0.1A Phone connection cannot be established.The interface is disabled in the EXPLORER 710.Enable the interface by selecting the Phone interface icon in the display, orby accessing the web interface and selecting Control panel > Phone > Enable.The cable is not properly connected.Connect the cable.The cable type or connector type is not correct.For information on the correct type of connector, refer to Phone interface on page 90.Incoming calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the EXPLORER 710 is selected in the web interface. Access the web interface and select Control panel > Phone. Then select the call type for incoming calls.Problem Possible cause RemedyDraft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 81An ISDN connection cannot be establishedThe ISDN interface is disabled in the EXPLORER 710Enable the interface by selecting the ISDN interface icon in the display, orby accessing the web interface and selecting Control panel > ISDN > Enable.The cable is not properly connected.Connect the cable.You have connected to the LAN interface.Connect the cable to the interface marked ISDN.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to ISDN interface on page 91.Incoming phone calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the EXPLORER 710 is selected in the web interface. Access the web interface and select Control panel > ISDN. Then select the call type for incoming calls.A LAN connection cannot be established.The interface is off in the EXPLORER 710.Enable the interface by selecting the LAN interface icon in the display, orby accessing the web interface and selecting Control panel > LAN > Enable.The cable is not properly connected.Connect the cable.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to LAN interface, 2-port on page 92.You have connected to the ISDN interface.Connect the cable to the interface marked LAN#1 or LAN#2.Problem Possible cause RemedyDraft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 82A WLAN connection cannot be establishedThe WLAN interface is disabled in the EXPLORER 710Enable the interface by selecting the WLAN interface icon in the display, orby accessing the web interface and selecting Control panel > WLAN > Enable.Your computer or is placed too far away from the EXPLORER 710.Bring the computer closer to the EXPLORER 710. Note that the specified maximum distance is only valid under ideal conditions.The USB (Host) interface does not work.The interface is off in the EXPLORER 710.Enable the interface by selecting the USB interface icon in the display, orby accessing the web interface and selecting Control panel > USB > Enable.Problem Possible cause RemedyDraft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 83Status signallingMeans of signallingThe EXPLORER 710 system provides two methods for signalling the status of the system. •Status indicator next to the display keypad•Messages shown in the display and in the web interface.Status indicatorThe EXPLORER 710 has one light indicator showing status.Event messages and status messagesIn the display of the EXPLORER 710 you can see status messages and events that are currently active.When a warning or error event is active, the display shows a warning symbol . Select it to see a list of currently active events.Indicator pattern MeaningGreen flashing rapidly Starting upGreen flashing slowly Power on (ready)Green constant Power on with DC inputYellow flashing slowly Battery chargingYellow flashing rapidly Closing downYellow constant Warning (user recoverable) Red constant Error. See the display or the web interface. Blue flashing Uploading software to the terminalOff Power off or Stealth modeDraft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 84List of messagesThe following list explains some of the messages that may show in the display of the EXPLORER 710.Displayed text Explanation RemedyWarning: Ciphering is OFF The network has turned ciphering off.Do not transmit data that requires ciphering.Connection closed. Data or time limit exceeded.The data connection is closed because a data limit defined in the web interface is exceeded.The data limit may be set to avoid unintentional use of bandwidth, e.g. if you forget to close a connection after use.Restart the connection e.g. from the Dashboard in the web interface. See To start and stop data connections on page 45.You can change the data limits in the web interface under Advanced > Data limits.Automatic activation failed. Reconnecting...The terminal failed to automatically activate a Standard data connection at start-up, even though it was configured to do so.Wait for the terminal to reconnect.Connection failed. The terminal failed to establish a connection.Restart the connection e.g. from the Dashboard in the web interface. See To start and stop data connections on page 45.Connection lost. The data connection was lost. Restart the connection e.g. from the Dashboard in the web interface. See To start and stop data connections on page 45.Network failure. There is a problem, with the network, e.g. congestion.Try again later.If the problem persists, contact your airtime provider.Network failure. Reconnecting...There is a problem, with the network, e.g. congestion.The terminal tries to reconnect because it is set up for automatic activation.Wait for the terminal to reconnect.If the problem persists, contact your airtime provider.Draft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Troubleshooting 85Unknown connection problem.There is an unknown problem with the connection.Restart the connection e.g. from the Dashboard in the web interface. See To start and stop data connections on page 45.If the problem persists, contact your airtime provider.Not registered to the network The terminal is not registered on the satellite network.You can only make a connection if the terminal is registered on the satellite network.Make sure that:• The SIM card is present.• The PIN has been entered (if used).• The terminal is pointed. See Getting Started on page 8 for details. Displayed text Explanation RemedyDraft
Chapter 5: Maintenance and troubleshooting98-140012-DraftC1 Log files 86Log filesDiagnostics reportWhen contacting Cobham SATCOM for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select Control panel > Support > Diagnostics report. Then click Generate report.Call log and data logThe log holds detailed information on each call or data session to and from the EXPLORER 710, including date and time, phone numbers, duration, amount of data transferred etc.Date and time is UTC time, received from the satellite.For information on how to view the log in the web interface, see Using the Logs on page 48.Draft
98-140012-DraftC1 87Appendix ATechnical specifications AGeneral specificationsItem SpecificationType EXPLORER 710, BGAN Class 1 terminalMax. IP data rate, Rx/TxaStreaming dataa. Performance depends on a wide range of factors and actual usage.492 kbps/492 kbps (simultaneously)32, 64, 128, 176 and 256 kbps, BGAN X-Stream, HDR Full asymmetric and symmetric, HDR Half asymmetric and symmetricPhysical dimensions 332 x 279 x 54 mm13.07 x 10.98 x 2.13 inchesWeight 3.2 kg / 7 lbs (incl. battery)Operating temperaturePowered by external DC (no battery or fully charged battery)DC operated and charging the batteryPowered from battery (discharging)Storage temperatureWithout batteryWith battery-25 to 55C 0 to 45C-20 to 55C-40 to 85C1 year at -20 to 25C3 months at -20 to 45C1 month at -20 to 60CWater & DustTransceiverAntennaIP52IP66Supported web browsers(Others may be supported, these have been tested.)Safari 5.1.7 and aboveInternet Explorer 9.0 and aboveGoogle Chrome 23 and aboveMozilla Firefox 16 and aboveDraft
Appendix A: Technical specifications98-140012-DraftC1 Battery specifications 88Battery specificationsItem SpecificationBattery type Lithium IonVoltage 10.95 VoltCapacity Typ. 5700 mAhTime between rechargingTx time, maxRx time, max 2h30m @ 144 kbps1h30m @ 492 kbps3h30m @ 492 kbpsCharge time 2h. 30 min. charge timeCharge temperature 0 to 45C (in Japan: 10 to 45C)Min. charge cycles 300 (typically up to 500)Storage temperature1 Month3 Months1 Year-20 to 60C-20 to 45C-20 to 25CDraft
Appendix A: Technical specifications98-140012-DraftC1 Interfaces specifications 89Interfaces specificationsPower inputConnector pin-outThis drawing shows the pin-out for the DC Power connector.SpecificationsAC/DC adapterExternal battery connectorThe external battery connector is a custom connector strictly for connecting a Cobham SAT-COM EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number 403720B-010).*1'Item SpecificationDC input range +10 to +32 VDCPower consumption up to 65 W depending on usageConnector type Power Jack - 2,5 mm CenterItem SpecificationAC input range 100 to 240 VAC, 1.5 A, 47 to 63 HzDC output 19 VDC, 65 WDraft
Appendix A: Technical specifications98-140012-DraftC1 Interfaces specifications 90Phone interfaceConnector pin-outSpecificationsPin Function1NC2Tip3Ring4NC5-&RQQHFWRU)HPDOH5HFHSWDFOHItem SpecificationConnector type RJ-11, femaleImpedance 180 Ohm + 750 Ohm / 150 nFMax. cable length 100 m / 80 OhmDraft
Appendix A: Technical specifications98-140012-DraftC1 Interfaces specifications 91ISDN interfaceConnector pin-outSpecificationsPin Function1NC2NC3Rx+4Tx+5Tx-6Rx-7NC8NCRJ-45 ConnectorFemale (Receptacle)Item SpecificationConnector type RJ-45, femaleData rateVoiceDataAudio4kbps64 kbps3.1 kHzMax. cable length 100 mDraft
Appendix A: Technical specifications98-140012-DraftC1 Interfaces specifications 92LAN interface, 2-portConnector pin-outSpecificationsPin Function1Rx+2Rx-3Tx+4NC5NC6Tx-7NC8NCRJ-45 ConnectorFemale (Receptacle)Item SpecificationNumber of connectors 2Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT)Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 EditionMax. data rate 10/100 MbpsMax. cable length 100 m / 328 ft with Cat5 UTPDraft
Appendix A: Technical specifications98-140012-DraftC1 Interfaces specifications 93WLAN access pointSpecificationsUSB (Host) interfaceConnector pin-outSpecificationsItem SpecificationStandard IEEE 802.11 b/gAntenna External rotatable antenna for increased coverageFrequencies 2.4 GHz ISM bandMax. coverage outdoor 100 m / 328 ftPin Function1VBUS2D-3D+4GNDItem SpecificationVersion USB v2.0 HostConnector type Type ACharge current available 0.5 A or 2.0 A, user selectableMax. cable length 5 m / 16.4 ftDraft
Appendix A: Technical specifications98-140012-DraftC1 Detachable BGAN antenna 94Antenna interface on transceiverSpecificationsDetachable BGAN antennaSpecificationsItem SpecificationConnector type TNC, femaleMax. cable length Typically up to 100 m depending on the cable typeMax. cable loss Max 20 dB cable loss at 1.5 to 1.7 GHzMax 3 dB cable loss at 50 to 60 MHzMax. DC impedance for cablesMax. 1.8 Ohm DC resistance.Item SpecificationType Directional patch array, manually adjustablePolarization RHCP, Right-hand circular polarization for both tx and rxConnector type TNCFrequenciesInmarsat I-4 Transmit ReceiveInmarsat Alphasat Transmit ReceiveGNSS1626,5 MHz - 1660,5 MHz 1525 MHz - 1559 MHzExtended L-band (XL)a:1626,5 MHz - 1660,5 MHz and 1668 MHz - 1675 MHz 1518 MHz - 1559 MHzGPS and Glonass a. Only available within Alphasat coverage. See Inmarsat Alphasat coverage on page 95.EIRP Nominal: 20.0 dBW (EIRP), Class 1Draft
Chapter A: Technical specifications98-140012-DraftC1 Satellite coverage 95Satellite coverageThe EXPLORER 710 uses the Inmarsat I-4 satellites and the Alphasat satellite for satellite communication. The drawings below show the coverage areas for these satellites.Inmarsat I-4 coverageInmarsat Alphasat coverageAlphasat usess extended L-band. For frequency range, see Detachable BGAN antenna on page 94.0°10°20°30°40°50°60°70°80°90°10°20°30°40°50°60°70°80°90°0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°Draft
98-140012-DraftC1 96Appendix BConformity BGeneralApprovals for the EXPLORER 710 are listed in the display menu of the EXPLORER 710 terminal. Select  and then Properties > Conformity.CE (R&TTE)The EXPLORER 710 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. The WLAN interface is CE certified through the manufacturer of the WLAN card.Use of WLAN:The WLAN interface requires that the user enters the current country of operation. See Configuring the WLAN interface on page 50.For use in the EU, the following restrictions apply:• France: Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483.5 MHz.• Italy: Outdoor use outside own premises require general authorization.ICThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.This Class [B] digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.WLAN:Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.Draft
Appendix B: Conformity98-140012-DraftC1 General 97 Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante. This radio transmitter (certification number 3913A-APPN551 (Single)) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device. Le présent émetteur radio (no. de certification 3913A-APPN551 (Single)) a été approuvé par Industrie Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain admissible maximal et l'impédance requise pour chaque type d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation de l'émetteur.WLAN antenna types approved for use with the EXPLORER 710: WLAN antenna for EXPLORER 710, part number 88-139591. Max gain: 1.89 dBi / 50 Ohm. FCCNote: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected• Consult the dealer or an experienced radio/TV technician for helpPart 15.21Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.Draft
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98-140012-DraftC1 99GlossaryGlossaryBBGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data and telephony to virtually any part of the earth, with full UMTS (3G) compatibility. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. DDHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network. DNS Domain Name System. A system translating server names (URLs) to server addresses. FFCC Federal Communications Commission. An independent agency of the United States government. The FCC works towards six goals in the areas of broadband, competition, the spectrum, the media, public safety and homeland security. GGMPCS Global Mobile Personal Communications Services GNSS Global Navigation Satellite System. A navigation satellite system using the GPS, GLONASS, Galileo or Beidou system. HHDR High Data Rate. A BGAN service supporting a portfolio of four new streaming rates, including asymmetric services. IIC Industry Canada (French: Industrie Canada) is the department of the Government of Canada with a mandate of fostering a growing, competitive, knowledge-based Canadian economy. Draft
Glossary98-140012-DraftC1 100ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. IP Ingress Protection. An international classification system for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture. This classification system uses the letters "IP" IP Internet Protocol. The method or protocol by which data is sent from one computer to another on the Internet. ISDN Integrated Services Digital Network. A circuit-switched telephone network system, designed to allow digital transmission of voice and data over ordinary telephone copper wires, resulting in higher quality and speed than are available with analog. LLAN Local Area Network. A computer network covering a small physical area, like a home, office, school or airport. The defining characteristics of LANs, in contrast to wide-area networks (WANs), include their usually higher data-transfer rates, smaller geographic area, and lack of a need for leased telecommunication lines. NNAT Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations. PPBX Private Branch Exchange, telephone exchange that serves a particular business or office. PIN Personal Identification Number. A code number used to provide access to a system that has restricted access. PoE Power over Ethernet. A standard for combining power supply with transmission of data over the Ethernet. The source unit "injects" power into the Ethernet cable and the power is "picked up" at the connected device. PPPoE Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. By using PPPoE, users can virtually "dial" from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. Draft
Glossary98-140012-DraftC1 101RRF Radio Frequency. Electromagnetic wave frequencies between about 3 kHz and about 300 GHz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. SSIM Subscriber Identity Module. The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. SIP Session Initiation Protocol. An application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. UUSB Universal Serial Bus. A specification to establish communication between devices and a host controller (usually personal computers). USB is intended to replace many varieties of serial and parallel ports. USB can connect computer peripherals such as mice, keyboards, digital cameras, printers, personal media players, flash drives, and external hard drives. UTC Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich. WWLAN Wireless Local Area Network. Draft
98-140012-DraftC1 102IndexIndexNumerics2-wireconnect a phone, 33connector, 90AAC⁄DC adapter specifications, 89accessremote, 29access to settingslimit in web interface, 65access using AT commands, 29admin passwordchange, 63disable, 63enable, 62log in, 63log out, 64reset, 58advanced settings, 62Alphasatcoverage area, 95frequencies, 94analogue phoneconnect, 33antennaconnect, 14connector, 94detach, 9fixed, 20point, 16separate from transceiver, 9short description, 6APNset up, 53AT commandsaccess with IP, 29remote access with IP, 30automatic activation, 53automatic shut downconnection, 66Bbatterycapacity display accuracy, 75charge, 74hot-swap, 75insert, 11remove, 12short description, 7brightness in display, 37Ccall chargesestimating in web interface, 64call log, 48callsmake, 35missed, received, outgoing, 48total usage, 48CE compliance, 96chargeEXPLORER 710 batteries, 74smartphone or tablet, 37charges for callsestimating, 64clear logs, 70configurationIP handsets and smartphones, 55ISDN, 54LAN, 49phone interface, 53USB, 54WLAN, 50conformity, 96connect a phonePhone interface, 33WLAN or LAN, 31connect interfacesLAN, 25WLAN, 24connect power, 14connectionautomatic shut down, 66Draft
Index98-140012-DraftC1 103connectors, 13antenna, 94DC input, 89ISDN, 91LAN, 92Phone, 90USB Host, 93Control panel, 47coverage areaAlphasat satellite, 95extended L-band, 95I-4 satellites, 95DDashboard in web interface, 45datalimits, set, 66log, 48Standard, definition, 24start or stop connection, 26Streaming definition, 24total usage, 48data connectionsstart and stop in web interface, 45DC inputconnect, 14connector, 89default IP address, 40delivery contents, 8detach the antenna, 9diagnostics reportcreate, 56disable interfaces, 22displayadjusting brightness, 37menu overview, 6navigation, 5overview, 5disposal, 76Eenable interfaces, 22Ethernet connector, 92event listview in display, 37view in web interface, 57extended L-bandcoverage area, 95frequencies, 94Ffactory settingsrestore, 64FCC compliance, 96fixed installation, 20forward port, 51frequenciesextended L-band, 94I-4, 94GGPStroubleshooting, 79Hhot-swap EXPLORER 710 batteries, 75II-4coverage area, 95frequencies, 94IC compliance, 96included items, 8indicator, Status LED, 83initial inspection, 8insert battery, 11insert SIM card, 11interfacesenable or disable, 22internet connection modesetting, 52IP addressfor web interface, 40IP connectionmonitoring, 66IP handsetconnect, 31manage in EXPLORER 710, 55SIP settings, 31user name and password, 55Draft
Index98-140012-DraftC1 104IP header compression, 53ISDNconfigure, 54connect phone or modem, 34connector, 91items included, 8LLANautomatic activation of, 53configure, 49connect a computer, 25connect an IP handset, 32connectors, 92user group settings, 52latch for transport, 9LED on front panel, 83light indicator, 83limitallowed kB, 66allowed time, 66data, 66limiting user access, 65link monitoring, 66log in as administrator, 63log of data connections, 48log out as administrator, 64logs, clear, 70Mmaximum for data, 66menu in display, 6modem mode, 52monitoring the external IP connection, 66Nnavigationdisplay, 5navigation in web interface, 42network settingsLAN and WLAN, 52Ppasswordchange, 63disable, 63enable, 62log in, 63log out, 64reset, 58smartphone or IP handset, 55permissionssetting for users, 65phoneconfigure, 53connect to LAN or WLAN, 31connect to Phone interface, 33connector, 90SIP settings, 31phone call, 35PINchanging, 65enabling or disabling, 64enter in display, 15enter in web interface, 43ping command from the terminal, 66point the antenna, 16point the antenna again, 18pointing processrestarting, 18port forwarding, 51powerconnecting, 14Power connector, 89power supplyAC⁄DC adapter, 89Rrecoverysoftware, 73remote managementaccess using AT commands, 30access using web interface, 30activation with SMS, 30preparation, 29set up in web interface, 67remove battery, 12remove SIM card, 12repoint the antenna, 18Draft
Index98-140012-DraftC1 105reportdiagnostics, 56restore factory settings, 64rights for usersin web interface, 65router mode, 52Ssafety summary, iiiseparate antenna form transceiver, 9settingsin web interface, 47limit access, 65restore, 64SIM cardinsert, 11remove, 12short description, 7SIP settings, 31smartphonecharge via USB, 37connect for calls, 31manage in EXPLORER 710, 55SIP settings, 31user name and password, 55SMSactivate data connection, 30softwarerecovery, 73update with USB, 72update with web interface, 57view current version, 38Standard datadefinition, 24start data connection, 26Statusview in web interface, 47storage, 76Streaming datadefinition, 24Ttabletcharge via USB, 37total usage, 48tracking the terminal, 38setup in web interface, 60transport latchopening, 9troubleshooting, 77troubleshooting guide, 77typography used in this manual, viUupdate software, 57USB, 72usagecalls and data, 48USBcharge smartphone or tablet, 37configure, 54connector, 93update software, 72user group settingsLAN and WLAN, 52user namesmartphone or IP handset, 55user permissionssetting up in web interface, 65Wwarning messages, 37, 57warranty, 71web interfaceaccessing, 40definition, 40navigating, 42what’s in the delivery, 8WLANautomatic activation of, 53configure, 50connect to, 24user group settings, 52Draft
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