Thrane and Thrane A S EXPLORER-710 TT-3720B Land-portable broadband terminal for Inmarsat satellite system Consists of TT-3732B Transceiver and TT-3703B Antenna User Manual E710
Thrane & Thrane A/S TT-3720B Land-portable broadband terminal for Inmarsat satellite system Consists of TT-3732B Transceiver and TT-3703B Antenna E710
User Manual
EXPLORER 710
User manual
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98-140012-DraftC1 ii
Document number: 98-140012-DraftC1
Release date: 25 February 2014
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is
provided for information purposes only, is subject to change without notice and may contain errors or
inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone
relying on this information should acquire the most current version e.g. from www.cobham.com/satcom
or from the distributor. Thrane & Thrane A/S is not responsible for the content or accuracy of any
translations or reproductions, in whole or in part, of this manual from any other source.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Copyright
© 2014 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements
•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and
is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Other product and company names mentioned in this manual may be trademarks or trade names of
their respective owners.
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98-140012-DraftC1 iii
Safety summary 1
The following general safety precautions must be observed during all phases of operation, service
and repair of this equipment. Failure to comply with these precautions or with specific warnings
elsewhere in this manual violates safety standards of design, manufacture and intended use of the
equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these
requirements.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components with
the power cable connected. Under certain conditions, dangerous voltages may exist even with the
power cable removed. To avoid injuries, always disconnect power and discharge circuits before
touching them.
Do not service alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Do not substitute parts or modify equipment
Because of the danger of introducing additional hazards, do not substitute parts or perform any
unauthorized modification to the equipment.
Keep away from antenna front
This device emits radio frequency energy when switched on. To avoid
injury, keep a minimum safety distance of 1 m from the antenna front
when the EXPLORER 710 is on.
For information on the safety distance from the transceiver (WLAN), see
the FCC/IC Radiation Exposure statement on the next page.
Garder à l'écart de l'avant de l'antenne
Le présent appareil émet des radiofréquences lors de son utilisation. Afin d'éviter tout risque pour la
santé, une distance minimale de 1 mètre est nécessaire entre l'utilisateur et l'avant de
l'EXPLORER 710.
Pour plus d'informations à propos de la distance de sécurité avec l'appareil (WLAN), veuillez
consulter Déclaration de l’IC sur l'exposition aux radiations sur la page suivante.
Only use approved batteries from Cobham SATCOM
Use of non approved batteries may result in explosion, fire, electrical shock or injury.
Observe marked areas
Under extreme heat conditions do not touch areas of the EXPLORER 710
that are marked with this symbol, as it may result in injury.
The terminal has been designed for full usability meaning that there are
no restrictions to which interfaces can be used simultaneously. This
means that you can use all the interfaces at once at any temperature
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98-140012-DraftC1 iv
within -25 to 55 C. Be aware that the terminal will get very hot when it is operated at 55 C with
all interfaces active and it is therefore marked with a heating label.
FCC/IC Radiation Exposure statement
WLAN: Transceiver Unit (when separated from the Antenna Unit):
This equipment complies with FCC and IC radiation exposure limits for an uncontrolled
environment. This equipment should be installed and operated at a distance greater than 20
centimeters (8 inches) between the transceiver unit and yourself or any bystander to comply with
the Radiation Exposure Requirements.
Déclaration de l’IC sur l'exposition aux radiations
WLAN: L'émetteur-récepteur (quand séparé de l'antenne) :
Le présent appareil est conforme aux limites de l’IC sur l'exposition aux rayonnements établies
pour un environnement non-contrôlé. Le présent appareil doit être installé et utilisé à une distance
minimum de 20 centimètres (8 pouces) entre l'émetteur-récepteur et l'utilisateur ou tout autre
individu pour être conforme à la réglementation en matière d'exposition radiologique.
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Antenna Safety Instructions
98-140012-DraftC1 v
Antenna Safety Instructions 2
Use Only Manufacturer Supplied Antennas
Antenna Minimum Safe Distance: 1 m
Antenna Gain
Directional, with maximum gain of 14.6 dB with reference to isotropic.
The Federal Communications Commission has adopted a safety standard for human
exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety
and Health Act) limits.
Antenna Mounting
The antenna supplied by the manufacturer must be located such that during radio
transmission, no person or persons can come closer than the above indicated minimum
safe distance to the front face of the antenna, i.e. 1 m.
L'antenne fournie par le fabricant doit être placée de telle sorte que, durant les
transmissions radio, personne ni aucun groupe de personnes ne puisse s'approcher à une
distance inférieur à la distance de sécurité minimal indiquée ci-dessus, c.-à-d., 1 m.
To comply with current FCC RF Exposure limits, the antenna must be installed at or
exceeding the minimum safe distance shown above, and in accordance with the
requirements of the antenna manufacturer or supplier.
Antenna Substitution
Do not use any other antenna than the models supplied or recommended by the
manufacturer. You may be exposing people to excess radio frequency radiation. You
may contact the manufacturer for further instructions.
Radiation Warning
You, as the qualified end-user of this radio device, must control the exposure conditions
of bystanders to ensure the minimum separation distance (above) is maintained
between the antenna and nearby persons, for satisfying RF Exposure compliance. The
operation of this transmitter must satisfy the requirements of General Population/
Uncontrolled Environment. Only use the terminal when persons are at least the
minimum distance from the front face of the antenna.
WARNING! Maintain a separation distance of at least 1 m from the front
face of the antenna to a person.
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About this manual
98-140012-DraftC1 vi
About this manual 3
Intended readers
This manual is a user manual for the EXPLORER 710. The manual is intended for anyone
who is using or intends to use the EXPLORER 710. No specific skills are required to
operate the EXPLORER 710. However, it is important that you observe all safety
requirements listed in the Safety summary in the beginning of this manual, and
operate the EXPLORER 710 according to the guidelines in this manual.
Related documents
The following documents are related to this manual and to the EXPLORER 710 system.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
•To emphasize words.
Example: “Do not touch the antenna front during pointing”.
• To indicate what the user should select in the user interface.
Example: “Select Control panel > LAN and click Enable”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
Title and description Document
number
EXPLORER 710 Getting Started, English 98-139653
EXPLORER 710 Getting Started, Deutsch (German) 98-140216
EXPLORER 710 Getting Started, Français (French) 98-140217
EXPLORER 710 Getting Started, Español (Spanish) 98-140218
EXPLORER 710 Getting Started, Русский (Russian) 98-140219
EXPLORER 710 Getting Started, 中文 (Chinese) 98-140220
EXPLORER 710 Getting Started, 日本語 (Japanese) 98-140221
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98-140012-DraftC1 vii
Table of Contents
Chapter 1 Introduction to EXPLORER 710
General description .................................................................................................................. 1
Features and interfaces of the EXPLORER 710 ............................................. 2
Features .................................................................................................................................................... 2
Overview of interfaces ...................................................................................................................... 3
Your EXPLORER 710 terminal ......................................................................................... 4
Overview .................................................................................................................................................. 4
Display and keypad ............................................................................................................................. 5
User interfaces ...................................................................................................................................... 6
Antenna .................................................................................................................................................... 6
Compass .................................................................................................................................................. 7
Battery ...................................................................................................................................................... 7
SIM card .................................................................................................................................................. 7
Chapter 2 Getting Started
Unpacking and assembling ................................................................................................ 8
Initial inspection .................................................................................................................................. 8
What’s in the delivery ........................................................................................................................ 8
To open the transport latch ........................................................................................................... 9
To detach the antenna (optional) ...............................................................................................9
To insert the SIM card ....................................................................................................................11
To insert the battery ........................................................................................................................11
To remove the battery ....................................................................................................................12
To remove the SIM card ................................................................................................................12
Connecting cables ...................................................................................................................13
Connectors ...........................................................................................................................................13
To connect the antenna ................................................................................................................14
To connect power .............................................................................................................................14
Starting up the EXPLORER 710 ...................................................................................15
Automatic power up ........................................................................................................................15
To switch the EXPLORER 710 on or off ..................................................................................15
To enter the SIM PIN ......................................................................................................................15
To point the antenna .......................................................................................................................16
The registration procedure ...........................................................................................................17
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Making the first call or data session ......................................................................18
To make the first call .......................................................................................................................18
To make the first data connection (LAN) ..............................................................................19
To make the first data connection (WLAN) ..........................................................................19
Fixed antenna installation ...............................................................................................20
Chapter 3 Using the EXPLORER 710
User interfaces ............................................................................................................................21
Enabling or disabling an interface .............................................................................................22
Using a Computer, smartphone or tablet .........................................................23
Overview ................................................................................................................................................23
To choose an interface for data connection .......................................................................23
Router function ..................................................................................................................................23
Standard or Streaming data .........................................................................................................24
To connect to the WLAN interface ..........................................................................................24
To connect to the LAN interface ...............................................................................................25
To start or stop a data connection (LAN or WLAN) using the display .....................26
Using PPPoE (Point-to-Point Protocol over Ethernet) .....................................................27
To access the terminal using AT commands .......................................................................29
To access the terminal from a remote location ................................................................29
Using a phone ..............................................................................................................................31
Call types ...............................................................................................................................................31
To connect a phone using LAN or WLAN ..............................................................................31
To connect an analogue phone .................................................................................................33
To connect an ISDN phone or modem ..................................................................................34
To make or receive a phone call with EXPLORER 710 .....................................................35
Local numbers and special functions .......................................................................................36
To charge your smartphone or tablet .....................................................................................37
Viewing event messages ....................................................................................................37
Adjusting the display ............................................................................................................37
Automatic power up ..............................................................................................................37
Viewing properties of the EXPLORER 710 ........................................................38
Tracking the terminal ...........................................................................................................38
Chapter 4 Using the web interface
Introduction ..................................................................................................................................40
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The web interface .............................................................................................................................40
To access and navigate the web interface ............................................................................40
Entering the SIM PIN in the web interface ....................................................43
Do you need a SIM PIN? ................................................................................................................43
To enter the SIM PIN ......................................................................................................................43
To cancel the SIM PIN ....................................................................................................................43
Pointing the antenna ............................................................................................................44
Using the Dashboard .............................................................................................................45
To start and stop data connections .........................................................................................45
To change the name of your data connections .................................................................46
Viewing status .............................................................................................................................47
The Control panel ....................................................................................................................47
Using the Logs .............................................................................................................................48
To access the Logs ............................................................................................................................48
Call log ....................................................................................................................................................48
Data log ..................................................................................................................................................48
Total counters .....................................................................................................................................48
Configuring the LAN interface .....................................................................................49
Configuring the WLAN interface ...............................................................................50
Port forwarding ...........................................................................................................................51
User group settings (LAN and WLAN) ...................................................................52
Configuring the Phone interface ...............................................................................53
Configuring the ISDN interface ..................................................................................54
Configuring the USB interface .....................................................................................54
Managing IP handsets or smartphones ..............................................................55
Overview ................................................................................................................................................55
To manage IP handsets or smartphones in your EXPLORER 710 ...............................55
Support ...............................................................................................................................................56
To create a diagnostics report ....................................................................................................56
To view the event list ......................................................................................................................57
To update software ..........................................................................................................................57
To view extended status ................................................................................................................57
To reset the administrator password .......................................................................................58
About .......................................................................................................................................................58
Configuring the terminal settings ............................................................................58
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To set up power-up mode with external power .................................................................58
To set up pointing at power up ..................................................................................................58
To enable or disable the pointing sound ...............................................................................59
To select the GNSS type ................................................................................................................59
Viewing the battery status ..............................................................................................59
Setting up tracking ..................................................................................................................60
Advanced settings ...................................................................................................................62
First time use .......................................................................................................................................62
Administrator password .................................................................................................................62
Call charges ..........................................................................................................................................64
To restore factory settings ...........................................................................................................64
To enable or disable the use of a SIM PIN ............................................................................64
To change the SIM PIN ..................................................................................................................65
To set up user permissions ...........................................................................................................65
Link monitoring ..................................................................................................................................66
Data limits .............................................................................................................................................66
Remote management ......................................................................................................................67
Remote control of tracking ...........................................................................................................70
To clear the logs .................................................................................................................................70
To reset the total counters ...........................................................................................................70
Chapter 5 Maintenance and troubleshooting
Getting support ..........................................................................................................................71
Contact information ........................................................................................................................71
Repacking for shipment ..................................................................................................................71
Software update ........................................................................................................................72
To upload software using the web interface .......................................................................72
To upload software with USB ......................................................................................................72
Recovery software upload ............................................................................................................73
Maintenance .................................................................................................................................74
Normal use of the battery .............................................................................................................74
To recharge batteries ......................................................................................................................74
To connect an extra, external EXPLORER 710 battery ....................................................75
Accurate display of the battery capacity ...............................................................................75
Storage ...................................................................................................................................................76
Disposal of the EXPLORER 710 ...................................................................................................76
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Troubleshooting ........................................................................................................................77
Troubleshooting guide ....................................................................................................................77
Status signalling .................................................................................................................................83
List of messages .................................................................................................................................84
Log files ..............................................................................................................................................86
Diagnostics report .............................................................................................................................86
Call log and data log .........................................................................................................................86
App. A Technical specifications
General specifications .........................................................................................................87
Battery specifications ..........................................................................................................88
Interfaces specifications ..................................................................................................89
Power input ..........................................................................................................................................89
External battery connector ...........................................................................................................89
Phone interface ..................................................................................................................................90
ISDN interface ....................................................................................................................................91
LAN interface, 2-port .......................................................................................................................92
WLAN access point ...........................................................................................................................93
USB (Host) interface ........................................................................................................................93
Antenna interface on transceiver ..............................................................................................94
Detachable BGAN antenna .............................................................................................94
Satellite coverage ....................................................................................................................95
Inmarsat I-4 coverage ....................................................................................................................95
Inmarsat Alphasat coverage ........................................................................................................95
App. B Conformity
General ................................................................................................................................................96
CE (R&TTE) ...........................................................................................................................................96
IC ...............................................................................................................................................................96
FCC ...........................................................................................................................................................97
Glossary ......................................................................................................................................................................99
Index ...................................................................................................................................................................102
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98-140012-DraftC1 General description 1
Chapter 1
Introduction to EXPLORER 710 1
General description
The EXPLORER 710 is a handy portable terminal supporting simultaneous voice and data
communication over BGAN. It provides versatility and high speed access with multiple
interfaces for countless applications. Just connect your phone, laptop, smartphone or tablet,
point the antenna towards the BGAN satellite - and you are online.
The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network.
With BGAN HDR (High Data Rate) you get a portfolio of four channel streaming rates including
symmetric and asymmetric options so you only pay for the data you need. The system offers
multi-user as well as single-user functionality, making it a flexible solution for a variety of
applications, such as:
• Broadcasting
• Internet browsing
•E-mail
•Phone services
• Large file transfers
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Chapter 1: Introduction to EXPLORER 710
98-140012-DraftC1 Features and interfaces of the EXPLORER 710 2
• Video conference and Streaming
• VPN (Virtual Private Network) access to corporate servers
The EXPLORER 710 can withstand severe environmental conditions such as humidity, dust,
extreme weather and changing temperatures. It is small in size and fits easily into a backpack
or similar. With the detachable antenna it is well suited for temporary camps or fixed
installations.
Features and interfaces of the EXPLORER 710
Features
Full duplex, single or multi-user, standard data up to 492 kbps
Support for streaming data at 32, 64, 128, 176, 256 kbps, HDR (asymmetric or symmetric)
and BGAN X-Stream
Standard LAN w. PoE, WLAN, ISDN and Phone ports and USB Host interface
Detachable antenna with integrated transceiver stand and transceiver-to-antenna range up
to 100 m/328 ft.
Built-in DHCP/NAT wireless router
Solar panel direct interface
Support for battery hot swap
10-32 VDC input
100-240 VAC power adapter
Built-in web interface allowing you to manage your calls and customize the terminal to your
specific needs, using a smartphone, computer or tablet.
Point-to-Point Protocol over Ethernet (PPPoE)
Built-in PBX managing voice communication
CE, FCC, GMPCS and IC certified
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Chapter 1: Introduction to EXPLORER 710
98-140012-DraftC1 Features and interfaces of the EXPLORER 710 3
Overview of interfaces
The EXPLORER 710 provides a number of interfaces for connection of various types of
computers, phones and other equipment.
Using the EXPLORER 710 on page 21 describes how to use each of the available interfaces.
Minimizing power consumption
The EXPLORER 710 is designed for minimum power consumption. This means that functions
that are not currently used will automatically go into a “sleep mode” to minimize the power
consumption. In addition to this automatic sleep mode function, you can disable each of the
interfaces if they are not currently used. Note, however, that you will not be able to use these
interfaces until you enable them again. For information on how to enable/disable interfaces,
see Enabling or disabling an interface on page 22.
ISDN or
Phone
LAN
WLAN
Tablet
Smartphone
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Chapter 1: Introduction to EXPLORER 710
98-140012-DraftC1 Your EXPLORER 710 terminal 4
Your EXPLORER 710 terminal
Overview
The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna,
compass, display and keypad, all in one unit.
Transport lock
Antenna
for BGAN
and GNSS
Display and
keypad
Battery Connectors
Compass
Antenna for
Wireless LAN
SIM card
(behind the battery)
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98-140012-DraftC1 Your EXPLORER 710 terminal 5
Display and keypad
The EXPLORER 710 has a display and keypad providing quick access to important functions and
simple setup, and for displaying status.
1. Menu: Opens the display menu. For a menu overview, see next page.
2. Connect: Allows you to start a data connection.
3. Signal strength: Shows the signal strength of the satellite connection and whether the
connection is global beam (G), regional beam (R) or narrow beam (N). Press OK to see the
GPS position.
4. Interfaces on/off: Allows you to switch the interfaces on or off. Disabled interfaces are
crossed out.
5. Warning: Shows if there are warning messages. Press OK to see the messages.
6. Battery status: Shows remaining time for the internal battery and the external battery (if
connected).
7. Keypad for navigation: Allows you to move between the available options (arrow keys) and
select them (OK).
8. Status indicator: Shows status of the EXPLORER 710. For information on functions, see
Status indicator on page 83.
9. Status text: Shows the current status of the EXPLORER 710 and the network connection.
For example, the text may show the status during start-up (see The registration procedure
on page 17).
To navigate the display functions
•To highlight one of the icons, use the arrow buttons.
•To move around between the icons, use the arrow buttons.
•To select menu items, functions or values, press the OK key.
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98-140012-DraftC1 Your EXPLORER 710 terminal 6
Display menu
User interfaces
The keypad and display are used for pointing the antenna, starting and stopping data
sessions, enabling or disabling interfaces and for displaying status and changing simple
parameters. To obtain full access to all features and for ease-of-use, you should use a computer
or smartphone and the web interface.
The web interface is a built-in web interface for easy configuration and daily use. The web
interface is accessed from a computer, smartphone or tablet connected to the EXPLORER 710,
using an Internet browser. No installation of software is needed. For further information on the
web interface, see Using the web interface on page 39.
A smartphone app, EXPLORER Connect, is also available. The app includes a SIP function
that enables you to make calls to and from your smartphone over the satellite network using
the EXPLORER 710 terminal. It also includes the complete feature set from the built-in web
interface of the terminal, allowing you to set up and use the terminal with your smartphone.
With AT commands you can configure and control the EXPLORER 710 from a computer
using a Telnet session. For further details see To access the terminal using AT commands on
page 29.
Antenna
The white part of the EXPLORER 710, including the support bracket, is the detachable antenna
module. The antenna module comprises a GNSS (Global Navigation Satellite System) antenna
and a BGAN antenna.
A Wireless LAN antenna is located on the transceiver unit.
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98-140012-DraftC1 Your EXPLORER 710 terminal 7
Compass
The EXPLORER 710 also provides a compass to help positioning the antenna. For further
information on how to use the compass, see To point the antenna on page 16.
Battery
The EXPLORER 710 comes with a rechargeable battery, which is easily inserted. The battery is
automatically recharged when power is applied to the EXPLORER 710. The Status indicator
shows that the battery is charging. See User interfaces on page 6.
Time between recharging depends on the use. The display shows estimated time left for the
battery.
SIM card
The EXPLORER 710 requires a SIM card to go online. Without a SIM card you can still configure
the terminal and you may be able to make emergency calls if the network allows it, but you
cannot make normal calls nor access the internet.
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98-140012-DraftC1 Unpacking and assembling 8
Chapter 2
Getting Started 2
This chapter describes:
•Unpacking and assembling
•Connecting cables
•Starting up the EXPLORER 710
•Making the first call or data session
•Fixed antenna installation
Unpacking and assembling
Initial inspection
Inspect the shipping carton immediately upon receipt for evidence of damage during
transport. If the shipping carton is severely damaged or water stained, request that the carrier's
agent be present when opening the carton. Save the carton packing material for future use.
After unpacking the system, inspect it thoroughly for hidden damage and loose components or
fittings. If the contents are incomplete, if there is mechanical damage or defect, or if the
system does not work properly, notify your dealer.
What’s in the delivery
The following items are included in the delivery:
• EXPLORER 710 terminal including transceiver, antenna and antenna cable
•Battery pack
•AC/DC adapter
• Getting started kit including:
• Ethernet/ISDN cable, 2 m screened
• Getting started booklet
WARNING! To avoid electric shock, do not apply
power to the system if there is any sign of shipping
damage to any part of the front or rear panel or the
outer cover. Read the safety summary at the front of this
manual before installing or operating the system.
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Chapter 2: Getting Started
98-140012-DraftC1 Unpacking and assembling 9
To open the transport latch
The EXPLORER 710 has a transport latch,
securing the transceiver and antenna during
transport.
1. Lift the transport latch to open the
terminal.
2. Flip up the antenna module.
You can now access the keypad and
connectors on the EXPLORER 710.
To detach the antenna (optional)
You have two options for using the EXPLORER 710 antenna:
•Attached. You can go through the pointing process with the antenna and transceiver
attached as one unit. This means you have to move the entire terminal in order to point
the antenna towards the BGAN satellite. If you choose this option, make sure you connect
all cables including the short antenna cable, and enter the PIN, before pointing the
antenna. If not, you may accidently move the antenna when you connect cables or enter
the PIN.
•Detached. You can detach the antenna
module and use it as a separate antenna.
With the antenna separated from the
transceiver, it is easier to use the transceiver
without accidently moving the antenna.
Also, you can choose the optimum location
for the antenna while keeping the
transceiver in a more comfortable location.
Important
Do not place the transceiver in front of the antenna module!
The antenna emits radio frequency energy, which can affect the transceiver.
Transceiver
Antenna
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Chapter 2: Getting Started
98-140012-DraftC1 Unpacking and assembling 10
To detach the antenna, do as follows:
1. Locate the slide locks on the bottom of the terminal.
2. Press and slide the locks outwards while lifting the
transceiver to release it from the antenna bracket.
3. Remove the transceiver from the antenna bracket.
4. To move the antenna and transceiver further apart,
disconnect the short antenna cable and connect a
longer antenna cable between the antenna and the
transceiver.
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98-140012-DraftC1 Unpacking and assembling 11
To insert the SIM card
The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:
1. Locate the SIM slot on the same side where the battery is inserted.
2. Insert the SIM card into the SIM slot with the chip
side facing up.
3. Press gently until it clicks.
4. Slide the lock in front of the SIM slot.
To insert the battery
Do as follows:
1. Insert the battery so that the connector fits into
the battery slot, indicated in the figure.
2. Press gently until it locks.
Note
The battery should not be partially charged too often. For further information on the
battery, see Maintenance on page 74.
Note
Before using the terminal the first time: to ensure accurate information on the battery
capacity you should fully charge, then fully discharge the battery, and finally recharge
the battery while it is inserted in the terminal. The EXPLORER 710 can be used during
the discharging process, but the remaining battery capacity may not be displayed
correctly.
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98-140012-DraftC1 Unpacking and assembling 12
To remove the battery
To remove the battery, do as follows:
1. If the transceiver and antenna are attached,
open the transport latch and detach the
antenna as described in To detach the
antenna (optional) on page 9.
2. On the transceiver, open the battery latches
as shown.
3. Remove the battery.
To remove the SIM card
To remove the SIM card, first remove the battery as described in To remove the battery on
the previous page.
Remove the SIM card as follows:
1. Slide the lock aside to open the
SIM slot as shown.
2. Gently press the SIM card and
let it pop out of the slot.
3. Remove the SIM card.
Note
For protection of the transceiver, always leave the battery inserted. Only remove the
battery to replace it.
Note
When the SIM card is removed you cannot make calls or data sessions, but you can
still use the display menu system and the built-in web interface to set up the terminal.
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Connecting cables
Connectors
The connector panel is placed on the side of the EXPLORER 710 and has the following
connectors:
•1 Ext battery connector for connecting an extra EXPLORER 710 battery.
See To connect an extra, external EXPLORER 710 battery on page 75.
•1 DC power input connector for 10 - 32 VDC.
See To connect power on page 14.
•1 Phone connector.
See To connect an analogue phone on page 33.
•2 LAN connectors, one with PoE.
See To connect to the LAN interface on page 25 and
To connect a phone using LAN or WLAN on page 31.
•1 ISDN connector.
See To connect an ISDN phone or modem on page 34.
Apart from the connectors in the connector panel, there is:
•1 USB (Host) connector placed next
to the Power button.
The USB (Host) connector is primarily
used for charging phones or tablets
(up to 2 A) and for recovery update of
software.
See To charge your smartphone or
tablet on page 37 and
To upload software with USB on
page 72.
•1 antenna connector for connecting the antenna module of the EXPLORER 710.
See the next section.
External battery DC in Phone LAN2 ISDN
LAN1
(PoE)
USB (Host)
Antenna
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To connect the antenna
The antenna cable is connected at delivery.
To connect power
When you connect external power to the DC input, the battery is charged while maintaining
normal operation.
DC input
Refer to Technical specifications on page 87 for
specifications and pin-out for the DC Power input.
To power the terminal or to charge the battery, connect
one of the following external power sources to the DC
input:
•10-32 VDC
• The supplied AC/DC adapter connected to 100-
240 V Mains
• A solar panel (min. 65 W, 10-32 VDC)
Note
If you want to use the antenna separated from
the transceiver, use a longer antenna cable and
remove the transceiver from the antenna
bracket. See the To detach the antenna
(optional) on page 9.
DC input
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Starting up the EXPLORER 710
Automatic power up
The default behaviour of the EXPLORER 710 is to power up automatically when you connect
external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is
only powered if the Power button is pressed.
For further information on power up mode, see Automatic power up on page 37.
To switch the EXPLORER 710 on or off
1. Slide and hold the power button until the Status
indicator lights up. This may take some seconds.
2. When the Status indicator flashes slowly or is
constant green, and the display shows Ready, the
terminal is ready for use.
3. To switch off, hold the power button until the Status
indicator flashes yellow.
This may take some seconds.
To enter the SIM PIN
To enter the SIM PIN using the display and keypad, do as follows:
1. When the display shows Enter PIN?, highlight the text using the arrow keys and press OK.
If you select Cancel, the startup procedure is continued, but you will not be able to make
calls or data sessions over the satellite network. See the previous section.
2. Press or a number of times until the first digit is correct.
3. Press OK to go to the next digit.
The previous digit is indicated by a *.
4. After pressing OK to enter the last
digit, press OK again to apply the PIN.
For an overview of the display and keypad, see Display and keypad on page 5.
For information on how to enter the PIN in the web interface, see To enter the SIM PIN on
page 43.
Note
You may not need a SIM PIN for your terminal. If you are asked for a PIN and you
select Cancel, you cannot communicate on the BGAN network, but you can access all
terminal settings.
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To point the antenna
Before pointing
Before pointing the antenna you can use the coverage map below to find your approximate
location in relation to the satellites. Then you can use the compass to find the pointing
direction to the closest satellite.
The 3 Inmarsat satellites are positioned above the equator, at the centre of each “footprint”.
Note
You can choose to cancel pointing. In this case you cannot communicate on the
BGAN network, but you can access all terminal settings.
0°
10°
20°
30°
40°
50°
60°
70°
80°
90°
10°
20°
30°
40°
50°
60°
70°
80°
90°
0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°
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To point the antenna
To obtain optimum bandwidth and operating time, adjust
the position of the antenna with great precision.
Do as follows:
1. If the terminal is not already in pointing mode, select
in the display and select Point now.
2. Use the compass to locate the approximate direction
from the antenna front face to the satellite.
3. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal
strength.
Use the display and the pointing sound to guide you.
Remember that the more accurately the terminal is aligned, the better throughput and
lower power consumption you will get!
4. Press OK on the display keypad when you have
obtained the highest possible signal strength.
The EXPLORER 710 now starts to establish a connection to the BGAN network.
The registration procedure
The display shows the progress as follows:
•SEARCHING:
The EXPLORER 710 searches for the network operator. Note that the search procedure can
be very short, so you may not see this text.
•REGISTERING:
The EXPLORER 710 is registering itself on the network.
If the GPS position has not yet been acquired at this point, the display may show NO GPS.
CAUTION! After accepting the signal strength, keep the minimum safety
distance of 1 m from the antenna front face. The antenna may radiate
microwave power as soon as the signal strength is accepted.
Compass
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•READY (or other status information):
READY means the EXPLORER 710 is registered on the network and is ready to go online. If
there is any other status information to show, e.g. if a call or data session is active or there
is a warning, the display will show that instead.
If you are not going to use the LAN/WLAN connection, remove the cable or disable the
interface to avoid being charged for any transmission through this interface.
To repoint the antenna
You may need to point the antenna again later, e.g. if the terminal has been moved or the
signal is blocked.
To start the pointing process again, do as follows:
Display: Select and select Point now. Then go through the pointing process as described
in the previous section.
web interface: Select from the top right corner and select Start. Then go through the
pointing process as described in the previous section, but click Accept in the web interface
instead of OK in the display.
Making the first call or data session
To make the first call
After connecting cables, entering the PIN and pointing the antenna, you are ready to make or
receive the first call. The following sections provide a short guide to making calls. For more
detailed information, see To make or receive a phone call with EXPLORER 710 on page 35.
For details on how to connect your phone, see
•To connect a phone using LAN or WLAN on page 31
•To connect an analogue phone on page 33
•To connect an ISDN phone or modem on page 34
To make a call from the EXPLORER 710
To make a call from a phone connected to the EXPLORER 710, dial
00 <country code> <phone number> followed by # or off-hook key.
Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analogue phone,
dial 00 45 39558800 #
Note
By default, the EXPLORER 710 automatically connects to the Internet when you
connect equipment to the LAN or WLAN interface (Standard data connection).
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To make a call to the EXPLORER 710
To make a call to a phone connected to the EXPLORER 710, dial
+ <Mobile number>
• + is the prefix used in front of the country code for international calls.
• Mobile number: The mobile number of the EXPLORER 710 you are calling. The first part of
the mobile number is always 870, which is the “country code” for the BGAN system. For
information on your mobile numbers, refer to your airtime subscription.
Example: If you are calling from Denmark and the mobile number for 3.1 kHz audio is
870782112345 on your EXPLORER 710, and you want to make a call to the
EXPLORER 710 using 3.1 kHz audio, dial 00 870 782112345.
To make the first data connection (LAN)
Do as follows:
1. Connect a LAN cable between your computer and LAN#1 or LAN#2 on the EXPLORER 710.
2. When power up and pointing is completed, a Standard data connection is automatically
established, if automatic activation is enabled (default enabled).
The status text in the display shows the active connection.
To make the first data connection (WLAN)
To connect to the WLAN interface, do as follows:
1. Check that WLAN is enabled in your EXPLORER 710.
The top line of the display shows which interfaces
are enabled.
If WLAN is disabled, use the keypad arrows to
highlight the WLAN icon and OK to enable WLAN.
Note
There are two voice numbers, one for 3.1 kHz audio and one for Standard voice.
Note
For the LAN interface to work without any further setup, your computer must be set
up to obtain an IP address and DNS server address automatically.
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2. If your device is not close to the terminal, turn the
WLAN antenna of the transceiver into an upright
position.
3. Place your WLAN-enabled device (computer, tablet
or smartphone) close to the EXPLORER 710, but not
in front of the antenna.
4. On your device, search for available WLAN networks.
5. Select the EXPLORER 710 WLAN access point when
it appears in your list of available wireless networks.
The default name is EXPLORER710.
6. You may have to enter a password. By default, the
password is the serial number of your EXPLORER 710 and the encoding type is WPA2.
You can find the serial number in the display menu under PROPERTIES > HARDWARE >
UNIT SER. NO.
For information on how to configure the WLAN interface, see Configuring the WLAN interface
on page 50.
Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered
on the BGAN network, the connection to the Internet is established automatically.
You are now ready to browse the Internet, check e-mails, send files etc.
Fixed antenna installation
You can keep the EXPLORER 710 antenna in a fixed position, using the Pole mount kit for
EXPLORER 710.
Do as follows:
1. Separate the antenna from the transceiver as described in To detach the antenna
(optional) on page 9.
2. Mount the EXPLORER 710 antenna on a pole or a wall, for example using the Pole mount
kit.
3. Connect the antenna cable between the antenna and the transceiver.
4. Start up the EXPLORER 710 and point the antenna as described in To point the antenna on
page 16.
5. Accept the signal strength by pressing OK on the EXPLORER 710 keypad.
6. Fasten the EXPLORER 710 antenna in the pointed position.
You only have to point the antenna once, when you mount it. Using a computer connected to
the EXPLORER 710, you can set up the EXPLORER 710 to skip pointing at power up. Refer to To
set up pointing at power up on page 58.
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Chapter 3
Using the EXPLORER 710 3
This chapter describes:
•User interfaces
•Using a Computer, smartphone or tablet
•Using a phone
•Viewing event messages
•Adjusting the display
•Automatic power up
•Viewing properties of the EXPLORER 710
•Tracking the terminal
User interfaces
The following user interfaces are available when using the EXPLORER 710
• Phone
• ISDN
• LAN
• WLAN
• USB (Host)
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Enabling or disabling an interface
To enable or disable interfaces with the display and keypad
To enable or disable an interface, do as follows:
1. In the top of the display, locate the interface you want to enable or disable.
2. Use the arrow keys on the keypad to highlight the interface you want to enable or disable.
3. Press OK to toggle between enable and disable.
The interface is greyed and crossed out when disabled.
To enable or disable interfaces with the web interface
To enable or disable an interface using the web interface, do as follows:
1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or
WLAN interface. See:
•To connect to the LAN interface on page 25
•To connect to the WLAN interface on page 24
2. To access the web interface, open your browser and type ut.bgan in the address bar, or
type the IP address of your EXPLORER 7101 (default IP address: 192.168.0.1).
For further information on the web interface, see Using the web interface on page 39.
Note
By default, only the LAN interface is enabled. However, you can enable or disable each
of the interfaces independently
Note
It may take some seconds to enable an interface. When the icon stops pulsating
and is no longer crossed out, the interface is enabled.
WLAN ISDN LAN Phone USB
Note
By default, only the LAN interface is enabled. However, you can enable or disable each
of the interfaces independently
1. You find the IP address in the display menu system by entering the menu and selecting
PROPERTIES > IP ADDRESS.
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3. When the web interface opens, click (Control panel) from the bottom right corner of
the page.
4. Locate the tile with the interface you want to enable or disable.
•
means the interface is disabled.
•
means the interface is enabled.
5. To enable or disable the interface, click the tile and select or clear Enable.
6. Click Save.
Using a Computer, smartphone or tablet
Overview
The following interfaces are available for connecting computers, smartphones or tablets:
•WLAN
•LAN
To choose an interface for data connection
The following table shows some characteristics of each interface to help you choose the right
interface for your application.
Router function
The terminal has a router function which routes traffic between the local network connected
to the terminal and the BGAN network connection (also called PDP context on the BGAN
network).
The router contains NAT (Network Address Translation) which allows sharing of a public IP
address between a number of local network users.
Note
It may take some seconds to enable the interface. When the icon changes to the
enabled icon shown in step 4., the interface is enabled.
Interface Power
consumption Amount of setup Range
WLAN High Some setup necessary on
your WLAN device and in
the web interface of the
EXPLORER 710
Wireless connection.
Up to 100 m depending on the
transmitter in the computer and
on the transmission conditions.
LAN High None (or very little) Up to 100 m of cable
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Standard or Streaming data
The BGAN network supports different classes of data connection to the Internet. The main
classes are Standard data and Streaming data.
•Using a Standard data connection, several users can share the data connection
simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file
transfer, and Internet and intranet access.
The user pays for the amount of data sent and received.
•Using a Streaming data connection, you get an exclusive, high-priority connection,
ensuring seamless transfer of data. This type of connection is ideal for time critical
applications like live video over IP.
The user pays for the duration of the connection (per minute charge).
To connect to the WLAN interface
To connect to the WLAN interface, do as follows:
1. Check that WLAN is enabled in your EXPLORER 710.
The top line of the display shows which interfaces
are enabled.
2. If your device is not close to the EXPLORER 710,
turn the WLAN antenna of the transceiver into an
upright position.
3. Place your WLAN-enabled device (computer, tablet
or smartphone) close to the EXPLORER 710, but not
in front of the antenna.
4. On your device, search for available WLAN networks.
5. Select the EXPLORER 710 WLAN access point when
it appears in your list of available wireless networks.
The default name is EXPLORER710.
6. You may have to enter a password.
By default, the password is the serial number of your EXPLORER 710 and the encoding
type is WPA2. You can find the serial number in the display menu under PROPERTIES >
HARDWARE > UNIT SER. NO.
For information on how to configure the WLAN interface, see Configuring the WLAN interface
on page 50.
Your device should now be connected to the EXPLORER 710. If the EXPLORER 710 is registered
on the BGAN network, and automatic activation is enabled in the terminal, the connection to
the Internet is established automatically. The status text in the display shows if there is an
active data connection.
You are now ready to browse the Internet, check e-mails, send files etc.
Calls: If you want to use WLAN to make calls over the BGAN network, you must have a SIP
client installed on your smartphone. See To connect a phone using LAN or WLAN on page 31.
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To connect to the LAN interface
Before connecting to the LAN interface
The EXPLORER 710 has two LAN connectors. If more than one LAN or WLAN user is connected
to the EXPLORER 710, the terminal should be in Router mode (default). Refer to Configuring
the LAN interface on page 49 and User group settings (LAN and WLAN) on page 52.
To connect to the LAN interface, use a shielded cable mounted with an RJ-45 connector.
For specifications, refer to LAN interface, 2-port on page 92.
For the LAN interface to work without any further setup, the computer must be set up to
obtain an IP address and a DNS server address automatically.
To connect to the LAN interface
This section does not describe configuration of the LAN interface. For information on
configuration, see Configuring the LAN interface on page 49.
To connect to the LAN interface, do as follows:
1. Connect the LAN cable to the network interface of your computer.
A suitable cable is provided with your EXPLORER 710.
2. Connect the other end of the cable to one of the LAN connectors on the EXPLORER 710.
If the EXPLORER 710 is registered on the BGAN network, and automatic activation is enabled in
the terminal, the connection to the Internet is established automatically. The status text in the
display shows if there is an active data connection.
Important
The ISDN interface and the LAN interface use the same connector type. Be
careful not to connect to the wrong interface.
LAN#1 and LAN#2
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To start or stop a data connection (LAN or WLAN) using the display
By default, if the terminal is powered, pointed and registered on the BGAN network, a Standard
data connection is automatically established when LAN or WLAN equipment is connected.
However, you can disable automatic activation in the web interface. See User group settings
(LAN and WLAN) on page 52.
To start or stop a data connection manually using the display and keypad, do as follows:
1. Connect your equipment to the interface you want to use.
2. Start up the terminal as described in Starting up the EXPLORER 710 on page 15.
3. Use the arrow keys to highlight the connection icon in the bottom left corner of the
display.
4. Press OK to see the available connections.
5. Select the connection type you want to start or stop.
6. Press OK on the keypad.
For information on how to start and stop data connections with the web interface, see To start
and stop data connections on page 45.
Note
It may take some time to start up the connection. The display shows the status while
the connection is being established and when it has been started.
If the connection fails, the display shows an error message.
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Using PPPoE (Point-to-Point Protocol over Ethernet)
Overview
You can establish a PPPoE connection to the BGAN network using the EXPLORER 710 system.
Use PPPoE if you want to control your connection independently of the web interface and the
Thrane IP Handset.
Possible applications are:
• Connecting a router
• Connecting broadcast equipment, optionally through a PC
• Establishing a Picocell for the use of cell phones
The following drawing shows connections managed through PPPoE and web interface
respectively.
Configuring the connected equipment for PPPoE
How to configure your equipment depends on the type of equipment. Refer to the user
documentation of the equipment. As a minimum, you need to configure the following
parameters in your equipment in order to make PPPoE work with the terminal:
• User name and password.
The user name and password can be left blank (or insert user name: void and password:
void). Then the registration on the Access Point is most commonly done in such a way that
the data connection is established with a dynamic IP address from the airtime provider.
Note
You cannot see in the display nor in the web interface if a PPPoE connection is active!
BGAN terminal
PDP Context, up to 11
BGAN
nework
Built-in
web
interface
PPPoE
connection
PC and/or broadcast equipment
User PC 1
Applications
for PPPoE Handling connection
to the BGAN terminal
Assigning connection
(PDP context) to go out
on the BGAN network
Router
Pico cell
PPPoE
connection
User PC 2
PPPoE
connection
IP
Handset
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To request a static IP (if subscribed to) from the Access Point you must type in the user
name and password from your airtime subscription.
Note for MAC OS: User name and password are required. Use user name void and
password void. This works for some ISPs. Contact your airtime provider for further
information.
• For setups that have a check box for “Enable LCP extensions”, deselect this.
No further configuration is needed to make a Standard IP data connection to the Internet.
See the table below for information on how to configure specific services for your PPPoE
connection.
If you need a certain service, for example a Streaming class, you must type in a specified text
string when asked for a service name. The following table shows the service names supported
by the terminal.
Text to type in the Service
Name field Function
(Blank) Initiates a Primary Standard Data connection (default)
XBB:BACKGROUND Initiates a Primary Standard Data connection (same as blank)
XBB:STREAM8K Initiates a Primary Streaming 8 kbps connection
XBB:STREAM16K Initiates a Primary Streaming 16 kbps connection
XBB:STREAM32K Initiates a Primary Streaming 32 kbps connection
XBB:STREAM64K Initiates a Primary Streaming 64 kbps connection
XBB:STREAM128K Initiates a Primary Streaming 128 kbps connection
XBB:STREAM176K Initiates a Primary Streaming 176 kbps connection
XBB:STREAM256K Initiates a Primary Streaming 256 kbps connection
XBB:X-STREAM Initiates a Primary X-Stream connection
(from a minimum of 384 kbps up to approximately 450 kbps)
XBB:HDR_STREAM416K Initiates a Primary Streaming 416 kbps (½HDR) connection
XBB:HDR_STREAM896K Initiates a Primary Streaming 896 kbps (HDR) connection
XBB:HDR_STREAM416K_64K Initiates a Primary Streaming 416 kbps (½HDR) upload and
64 kbps download connection
XBB:HDR_STREAM896K_64K Initiates a Primary Streaming 896 kbps (HDR) upload and
64 kbps download connection
XBB:<AT String> This allows the PPPoE clients to enter a full AT context
activation string.
Examples:
XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”
XBB:AT+CGEQREQ=1,1,64,64,64,64
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To access the terminal using AT commands
1. Connect your computer to the EXPLORER 710 terminal.
You may connect directly to the terminal or use a remote connection as described in the
next sections.
2. On the connected computer, start a Telnet session.
3. Select TCP/IP and type in the IP address and port number.
•For local connection, use the local IP address of the EXPLORER 710 (default
192.168.0.1) and port number 5454.
•For remote connection, use the external IP address of the terminal (step 3. in the next
section). The port number for AT commands is normally 5454 but is defined in the
Remote management page under AT commands (see Remote management on
page 67).
4. When the connection is established, type in your AT commands.
To access the terminal from a remote location
To prepare the terminal for remote management
There are three steps you must go through before you can access the terminal from a remote
location:
1. Set up the terminal for control from a remote location as described in Remote
management on page 67.
2. Activate a data connection in one of the following ways:
• Remote start of a data connection with an SMS, see Remote access with SMS on
page 68 and To activate a data connection with an SMS below.
• Automatic activation of a Standard data connection, see step 3. in User group settings
(LAN and WLAN).
• Manual activation of a data connection, see To start or stop a data connection (LAN or
WLAN) using the display on page 26.
3. Note the terminal’s external IP address, found in one of the following ways:
• If you are using SMS activation and you have selected SMS confirmation, you will
receive an SMS with the IP address.
• Otherwise, connect a computer locally to the terminal and start the web interface. The
external IP address of the terminal is shown in the Dashboard in the tile with the
connection you started in the previous step.
This is the IP address you must use afterwards to access the terminal.
Note
If Static IP is included in your airtime subscription, we recommend using this static
public IP address for the terminal in order to provide easy access to the terminal. To
use the static IP address, you must set the APN source to SIM default. For details, see
User group settings (LAN and WLAN) on page 52.
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To activate a data connection with an SMS
To be able to activate a data connection on the terminal from a remote location, the terminal
must be set up as described in Remote access with SMS on page 68.
Send an SMS to the mobile number of the terminal. The text in the activation SMS must have
the following format for activating and deactivating a connection:
• ACTIVATE <name of network user group >:<name of profile> <password>
• DEACTIVATE <name of network user group>:<name of profile> <password>
• <name of network user group>: default group
•<name of profile> standard (presently, only standard is supported)
• <password> Defined in the web interface under Advanced > Remote activation.
Example: To activate a connection for remote management with the standard data
connection and password=1234567890, send an SMS to the terminal with the
text: ACTIVATE default group:standard 1234567890
If you have selected SMS confirmation, you receive a response including the IP address to use
when you access the terminal from a remote location (see the next two sections).
Example: A confirmation SMS after sending an activation SMS may look like this:
Activation: Succeeded,. IP 161.30.181.31
Remote access with the web interface
After preparing the terminal as described in the previous sections, do as follows to access it:
1. Make sure your remote computer has access to the Internet.
2. On the remote computer, open your web browser.
3. In the address bar of your browser, enter the IP address of the terminal followed by a colon
and the port number
http://<ip address>:<incoming port>.
• <ip address> is the address from step 3. in the previous page
• <incoming port> is the port you defined in Remote management on page 67
Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number
defined in the Remote management page in the web interface is 8080, enter
http://161.30.180.12:8080.
You should now be connected to the built-in web interface of the terminal.
Remote access with AT commands
After preparing the terminal for remote management as described in the previous sections,
access the terminal as described in To access the terminal using AT commands on page 29.
Note
The web interface may take a long time to load the pages if your Internet connection
speed is slow.
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Using a phone
Call types
Definition
The phone connection can be either a Standard voice connection or a 3.1 kHz audio
connection.
•For outgoing calls, the call type is Standard voice by default.
You can change the call type for your call to 3.1 kHz audio by dialling 2* before the
number.
• For incoming calls, you can set up in the web interface which call types you want to receive
on the Phone, ISDN or LAN/WLAN interface (IP handset). Only the call types selected for
an interface are received on that interface.
When receiving calls, the mobile number determines which call type is used. In your airtime
subscription you have one number for 3.1 kHz audio and one number for Standard voice.
Remember that the call is only received on an interface if the call type used is selected for that
interface.
For information on how to set up the call types in the web interface, see Configuring the
Phone interface on page 53.
To connect a phone using LAN or WLAN
Your smartphone or IP phone can be set up to make and receive calls over the BGAN network,
using the terminal’s phone number. You can also make local calls to other handsets connected
to the EXPLORER 710.
First time SIP setup
If it is the first time you connect your phone to the LAN or WLAN interface for making calls,
you must first set up the SIP server details in your smartphone. For information how, see the
user documentation for your smartphone and for the SIP application. You may be asked to
enter some of the following details:
• SIP server address and port: Default address: 192.168.0.1, Port: 5060
• User name: Local no. in EXPLORER 710 (0501 to 0516)
• Password: Default same as user name
• Codec priority: Highest priority codec type: G.711
Note
Make sure your phone has an integrated SIP client. Cobham SATCOM offers the
EXPLORER Connect smartphone app with a SIP client. You can also find other SIP
applications available for download on the Internet.
Note
The user name and password must match the IP handset settings in the web interface
of the EXPLORER 710. See Managing IP handsets or smartphones on page 55.
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To connect your smartphone for making calls
For details on initial setup of your smartphone and the EXPLORER 710, see
• The documentation for your handset
•First time SIP setup on page 31
•Managing IP handsets or smartphones on page 55
To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows:
1. Start up the EXPLORER 710 terminal.
2. Connect your smartphone to the wireless access
point of the EXPLORER 710.
See To connect to the WLAN interface on page 24.
3. Start your SIP application.
You should now be ready to make and receive calls over
BGAN.
To connect a wired IP handset for making calls
For details on initial setup of your IP handset and the EXPLORER 710, see
• The documentation for your handset
•First time SIP setup on page 31
•Managing IP handsets or smartphones on page 55
To connect a wired IP handset, do as follows:
1. Start up the EXPLORER 710 terminal.
2. Connect the LAN cable between the IP handset and the connector LAN #1 on the
EXPLORER 710.
When the IP handset is powered and ready, you should now be able to make and receive calls
over BGAN.
Note
Make sure your IP handset complies with PoE class 2 (7 W).
Note
Make sure PoE is enabled in the terminal. See Configuring the LAN interface on
page 49.
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To connect an analogue phone
Before connecting to the Phone interface
To connect a phone to the Phone connector, you need an analog telephone cable with an RJ-
11 connector. For specifications and pin-out, refer to Phone interface on page 90.
To connect to the Phone interface
Do as follows:
1. Connect the cable to your phone.
2. Connect the other end of the cable to the Phone connector on the EXPLORER 710.
3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna
on page 16.
4. Check the connection by making a phone call.
See To make or receive a phone call with EXPLORER 710 on page 35.
If connection fails, check that the interface is enabled in the EXPLORER 710.
If the analogue phone icon is crossed out in the display main screen, the interface is disabled.
See Enabling or disabling an interface on page 22.
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To connect an ISDN phone or modem
Before connecting to the ISDN interface
To connect a phone or modem to the ISDN connector, you need an ISDN cable with an ISDN
connector. For specifications and pin-out, refer to ISDN interface on page 91.
To connect to the ISDN interface
The ISDN interface supports connection of up to 4 devices. However, if you are going to
connect more than one device, the devices must be self-powered. The ISDN interface can
supply maximum 1 W.
The BGAN Core network presently only supports one 64 kbps ISDN channel per subscription.
Do as follows:
1. Connect the ISDN cable to your phone or modem.
2. Connect the other end of the cable to the ISDN connector on the EXPLORER 710.
3. Power up the EXPLORER 710 and point the antenna as described in To point the antenna
on page 16.
4. Check the connection by making a phone call.
See To make or receive a phone call with EXPLORER 710 on page 35.
If connection fails, check that the ISDN interface is enabled in the EXPLORER 710.
If the ISDN icon is crossed out in the display main screen, the interface is disabled. See
Enabling or disabling an interface on page 22.
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To make or receive a phone call with EXPLORER 710
Smartphone, analogue phone, ISDN phone or IP handset
First connect your phone to the relevant interface. For further information, see:
•Smartphone: To connect your smartphone for making calls on page 32
•Analogue phone: To connect an analogue phone on page 33
•ISDN phone: To connect an ISDN phone or modem on page 34
•IP handset: To connect a wired IP handset for making calls on page 32
To make a call from the EXPLORER 710
• To make a call, dial
00 <country code> <phone number> followed by # or off-hook key.
Example: To call Cobham SATCOM in Denmark (+45 39558800),
dial 00 45 39558800 #
If there was an error establishing the connection, the web interface and the display of the
EXPLORER 710 show an error message.
To receive a call
By default, all devices connected to the EXPLORER 710 will ring when one of the mobile
numbers is called. Note however, that this depends on the call type settings. See Call types on
page 31.
Information on missed calls is stored in the call log. You can see the call log in the web
interface (Control panel > Log > Call log).
To make a call to the EXPLORER 710
To make a call to a phone connected to the EXPLORER 710, dial + <Mobile number>
• + is the prefix used in front of the country code for international calls. This is 00 when
calling from countries in Europe and from many other countries.
•Mobile number. The first part of the mobile number is always 870, which is the “country
code” for the BGAN system. For information on the mobile numbers, refer to your airtime
subscription.
Note
There are two mobile numbers, one for 3.1 kHz audio and one for Standard
voice.
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Local numbers and special functions
Overview
There are a number of local numbers and dialing functions available in the EXPLORER 710.
The following list shows the allocated local numbers and special-purpose numbers for the
EXPLORER 710.
Apart from the numbers above, the EXPLORER 710 uses the following dialing prefixes:
•1* before the phone number will force the connection to use Standard voice.
•2* before the phone number will force the connection to use 3.1 kHz audio.
•#31# before the phone number will hide the callers phone number to the recipient.
•*31# before the phone number will show the callers phone number to the recipient where
it would otherwise be hidden, e.g. because the number is an ex-directory number.
To make local phone calls
You can make local calls between phones connected to the EXPLORER 710. For an overview of
the available numbers, see the table in the previous section.
To make a local call, dial <local number> followed by # or off-hook key.
Number Function
0 * followed by # or off-hook key Redial last called number on this interface.
00 * followed by # or off-hook key Redial last answered call on this interface.
Note: If the last answered number is an unlisted
number, you will not be allowed to dial back.
00 followed by one of the numbers
1-199 and # or off-hook key
Short dial phone numbers in phone book.
0300 followed by # or off-hook key Local call to analog phone.
0400 followed by # or off-hook key Local call broadcast to all ISDN phones.
0 followed by one of the numbers
401-404 and # or off-hook key
Local call to one ISDN phone.
0 followed by one of the numbers
501-516 and # or off-hook key
Local call to one IP handset.
0900 followed by # or off-hook key Local call broadcast to all handsets.
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98-140012-DraftC1 Viewing event messages 37
To charge your smartphone or tablet
To charge your smartphone or tablet, connect
it to the USB interface next to the power
button on the EXPLORER 710. The connector is
a standard USB A connector.
Viewing event messages
When an event occurs, the display shows a warning icon . To see a list of active events in
the display, do as follows:
1. From the display menu, select EVENTS.
2. Select an event to see details for the event.
Adjusting the display
To adjust the display brightness and timeout, do as follows:
1. From the display menu, select SETTINGS > DISPLAY.
2. Select BRIGHTNESS and select the wanted level with OK.
3. Select SETTINGS > DISPLAY > TIMEOUT.
4. Select the period of time the display light should stay on after the last key is pressed.
Automatic power up
The default behaviour of the EXPLORER 710 is to power up automatically when you connect
external power. If you wish, you can change this power up mode, so that the EXPLORER 710 is
only powered if the Power button is pressed. To switch between automatic and manual power
up of the terminal, do as follows:
1. From the display menu, select SETTINGS > POWER UP MODE.
2. Select Auto or Manual.
• Auto: The EXPLORER 710 powers up automatically when external power is applied
• Manual: The EXPLORER 710 powers up only when the power button is pressed
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98-140012-DraftC1 Viewing properties of the EXPLORER 710 38
Viewing properties of the EXPLORER 710
Using the display and keypad, you can see properties of the EXPLORER 710. Do as follows:
1. From the display menu, select PROPERTIES.
2. To see the local IP address of the EXPLORER 710, Select IP ADDRESS.
3. To see serial numbers and MAC addresses for the EXPLORER 710, select HARDWARE.
4. To see the software version of the EXPLORER 710, select SOFTWARE.
5. To see the IMEI number of the EXPLORER 710, select IMEI.
Tracking the terminal
The EXPLORER 710 can be used for tracking purposes. You can set up the terminal to report its
position to a server at certain time intervals.
To use the tracking feature you must either set up a tracking server or get a tracking solution
from your service provider. The EXPLORER 710 must be set up to match this server. For
information how to set up the EXPLORER 710, see Setting up tracking on page 60. Once set up
on both sides, the EXPLORER 710 will send position reports to the server as specified.
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Chapter 4
Using the web interface 4
This chapter describes how to use the web interface to operate, set up and configure your
system. It has the following sections:
•Introduction
•Entering the SIM PIN in the web interface
•Pointing the antenna
•Using the Dashboard
•Viewing status
•The Control panel
•Using the Logs
•Configuring the LAN interface
•Configuring the WLAN interface
•Port forwarding
•User group settings (LAN and WLAN)
•Configuring the Phone interface
•Configuring the ISDN interface
•Configuring the USB interface
•Managing IP handsets or smartphones
•Support
•Configuring the terminal settings
•Viewing the battery status
•Setting up tracking
•Advanced settings
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Introduction
The web interface
What is the web interface?
The web interface is built into the terminal and is used for operating, setting up and configuring
the system.
You can access the web interface from a computer, tablet or smartphone with a standard
Internet browser.
To access and navigate the web interface
To access the web interface
To access the web interface, do as follows:
1. Start up the terminal.
For details, see Starting up the EXPLORER 710 on page 15.
2. Connect your computer to the terminal.
3. Open your browser and enter ut.bgan in the address bar.
If your connected computer is set up to obtain a DNS server address automatically, this
name is translated into the local IP address of the terminal. If not, you can enter the IP
address of the terminal instead. The default IP address of the terminal is 192.168.0.1.
Note
Some parts of the web interface may not be accessible if the user permissions are
limited. For information on how to set up user permissions, see To set up user
permissions on page 65.
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Overview of the web interface
When the web interface opens, the title bar shows the name of the product.
The web interface consists of the following sections.
•Name of current page. Tap or click to refresh the page.
•Icon bars at the top and bottom are present on all pages and holds icons that give access
to status such as battery level and signal level as well as active events, when relevant. It
also holds the main menu. For explanations of the icons, see the next section, Icons in the
icon bars.
•Breadcrumbs right below the icon bar show the current location in the menu system and
gives access to the higher levels in the menu.
•Contents section shows the contents of the selected page. This section is used for
viewing or changing settings, or for performing actions. On the opening page, this section
is used to start and stop data connections.
Icon bar
Breadcrumbs
Name and icon of current page (on opening page: the name of the product)
Contents
section
Icon bar
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Icons in the icon bars
The icon bars are always available at the top and bottom of the web interface. Some of the
icons are permanent while others are temporary.
To navigate the web interface
•To access status and settings, tap or click the relevant icon in the icon bar or select
to access the Control panel. The status or settings are displayed in the contents section.
•To see your current location and to move back through the Control Panel
menu, use the breadcrumbs just below the icon bar.
•To scroll through longer pages, use the scroll bar or swipe.
•To refresh the current page, click the page’s icon in the top left corner.
Icon Explanation
Power status. The icon changes according to status. Click to
see detailed battery status.
Battery level
Battery charging
No battery. Running on external power.
Signal level. Click to point the terminal.
WLAN interface. Bright when WLAN is enabled, greyed when
it is disabled. Click to access WLAN settings.
Help. Click to get context-sensitive help for the current page.
Control panel. Click to access the settings.
Dashboard. Click to go to the Dashboard (startup page).
Status. If the screen is not large enough to show the status
field, this icon appears at the bottom of the page. Click the
icon to see status of the terminal and satellite connection.
Click again to go exit the status page.
An event is active.
Click the icon to see a list of active events.
Note that this icon will remain in the icon bar as long as the
event is still active.
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Entering the SIM PIN in the web interface
Do you need a SIM PIN?
If a smartphone, tablet or computer is connected when you start up the terminal, you can
access the web interface and enter the SIM PIN here.
To enter the SIM PIN
If your SIM card requires a PIN and the PIN has not yet been entered, you must enter it before
you can make calls or access the Internet. Until you have entered the PIN you cannot access
the satellite network, but you can still configure your terminal.
To enter the PIN, do as follows:
1. Access the web interface.
If the terminal needs a PIN, a popup window tells you to enter PIN.
2. Type in your PIN and click OK.
When the correct PIN is entered, the terminal is ready for pointing. When pointing is
completed and the terminal is registered on the network, you are ready to make calls or access
the Internet.
To cancel the SIM PIN
If you select Cancel when you are asked for a PIN, you can use the web interface as normal,
but you will not be able to access the BGAN network to make calls or data sessions. Only
emergency calls will be possible, and only if the network allows it.
To enter the PIN later, after cancelling the first time, do as follows:
1. From the icon bar at the top, click .
The event list opens.
2. Click Resolve next to Enter PIN.
3. Type in your PIN and click OK.
Note
You may not have to enter a SIM PIN to access the terminal. This depends on
whether or not the use of a SIM PIN is enabled on your SIM card.
The administrator can enable and disable the use of a SIM PIN. For details, see To
enable or disable the use of a SIM PIN on page 64.
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Pointing the antenna
For detailed information on the pointing procedure, see To point the antenna on page 16.
You can use the web interface to help you with the pointing process. To start the pointing
procedure, do as follows:
1. If the pointing process is not automatically started, select and select Start.
The signal strength is shown on the screen.
2. Turn and tilt the antenna slowly until you have obtained the highest possible signal
strength.
3. Click Accept.
The terminal will now try to register on the BGAN network.
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98-140012-DraftC1 Using the Dashboard 45
Using the Dashboard
The Dashboard has two main functions: To start and stop data connections and to view status.
For other functions available from the icon bars at the top and the bottom, see Icons in the
icon bars on page 42.
To start and stop data connections
To start and stop data connections on your EXPLORER 710, do as follows:
1. In the Dashboard, locate the connection profile you want to start.
2. Click to start the connection.
3. Click to stop the connection.
If there is an error with the connection, the connection tile shows a red exclamation mark
and an error message.
Note
The icons for starting and stopping connections are only displayed if the
terminal is ready and registered on the BGAN network. Otherwise you cannot start
data connections.
Note
Once a Streaming connection is started, the connection will run until you stop it.
You will be charged for the time you are connected.
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When a connection is active, the icon turns green and the tile for the active connection shows:
• IP address: The IP address that has been assigned by the service provider to this session.
• Transferred data: For Standard data, the tile shows the total amount of transmitted and
received data since the connection was established.
• Connection duration: For Streaming data, the tile shows the total time the connection has
been active.
• Bit rate: For Streaming connections, the tile shows the currently available bit rate.
• For the Streaming classes with a guaranteed bit rate, the tile shows the guaranteed bit
rate.
• For the Streaming classes with a dynamic bit rate (BGAN X-Stream and HDR), the tile
shows the currently available bit rate. Note, however, that the bit rate is adjusted
according to the traffic on the connection. It takes approximately 15 seconds for the bit
rate to be updated after traffic has started on the connection.
By default, the following connections are available:
To change the name of your data connections
To change the name of one of the data connections, do as follows:
1. Click in the right side of the tile with the connection that you want to change.
2. Click the name of the connection.
3. Type in the new name for the connection.
4. Click Save.
Name Type of connection
Standard data Several users can share the data connection. This type
of connection is ideal for TCP/IP traffic such as e-mail,
file transfer, and Internet and intranet access.
The user pays for the amount of data sent and
received.
Streaming data
The following Streaming classes are
available:
32, 64, 128, 176 or 256 Streaming
BGAN X-Stream
HDR Full Symmetric
HDR Half Symmetric
HDR Full Asymmetric
(64 kbps download, Full HDR upload)
HDR Half Asymmetric
(64 kbps download, Half HDR upload)
An exclusive, high-priority connection, ensuring
seamless transfer of data. This type of connection is
ideal for time critical applications like live video over
IP.
The user pays for the duration of the connection (per
minute charge).
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Viewing status
If the window is large enough, it shows a status field at the bottom of the page or in the right
side of the page. If not, click to show the status page. Click again to return to the
previous page.
The Control panel
The control panel is used for accessing the settings and functions of your EXPLORER 710.
To open the control panel, click from the bottom right corner of the web interface.
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Using the Logs
To access the Logs
To access the Logs, select and select Logs from the menu. The Logs page contains:
•Call log: A list of all incoming, outgoing and missed calls since the log was last cleared.
•Data log: A list of all data sessions since the log was last cleared.
•Total counters: Totals for each type of service since the log was last cleared.
Date and time is the international UTC time, received from the satellite.
Call log
The Call log shows:
•Outgoing calls shows the start time, receiving end phone number, duration, type
(Standard voice or 3.1 kHz audio) and, if Call charges have been entered, estimated charge
of each outgoing call.
•Received calls shows the start time, calling phone number, duration and type (Standard
voice or 3.1 kHz audio) of each incoming call.
•Missed calls shows the start time, calling phone number and type (Standard voice or
3.1 kHz audio) of each incoming call that was not received.
If a call fails, the call log shows the cause of the error.
You can clear the Call log under Control Panel > Advanced > Clear logs (requires
Administrator password).
Data log
The Data log shows:
•Standard data shows bytes uploaded , bytes downloaded , date and time and
estimated charge of each Standard data session (if Call charges have been entered).
•Streaming data shows the duration and type (such as 64 kbps, 256 kbps), date and time
and estimated charge of each Standard data session (if Call charges have been entered).
You can clear the Data log under Control Panel > Advanced > Clear logs (requires
Administrator password).
Total counters
The total counters show:
•Call session totals shows the total duration (hh:mm:ss) for each call type since the log
was last cleared.
•Data session totals shows totals for each data connection type since the log was last
cleared. For Standard data the totals are shown as amount of data transferred (kB) and for
Streaming connections the totals are shown in duration (hh:mm:ss).
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You can clear the Total counters under Control Panel > Advanced > Clear total
counters (requires Administrator password).
Configuring the LAN interface
The terminal has two LAN connectors. LAN#1 is with PoE (Power over Ethernet).
To configure the LAN interface, do as follows:
1. In the Control panel , click the LAN tile.
2. To enable the LAN interface, select Enable.
•
on the LAN tile means the interface is disabled.
•
on the LAN tile means the interface is enabled.
3. To enable Power over Ethernet (PoE) on LAN#1, select Enable next to Power over
Ethernet.
PoE is used e.g. for powering IP handsets. If you are not using PoE, you can save power by
disabling PoE.
For a description of how to set up the LAN network parameters, see User group settings
(LAN and WLAN) on page 52.
Note
It may take some seconds to enable the interface.
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Configuring the WLAN interface
To configure the WLAN interface, do as follows:
1. In the Control panel , click the WLAN tile.
2. To enable the WLAN interface, select Enable.
•
on the WLAN tile means the interface is disabled.
•
on the WLAN tile means the interface is enabled.
3. Next to Region, select the region you are located in.
4. Select the Channel number used for communication on the WLAN interface.
5. Select Broadcast SSID to show your WLAN access point to other users.
If you clear the box, your WLAN access point is hidden.
6. Type in the SSID.
The SSID is a max. 32 character text identifying the wireless local area network. All wireless
devices on a WLAN must use the same SSID in order to communicate with each other. The
default SSID is EXPLORER710.
7. Select the Security standard. You may select one of the following encryption standards:
• None (no encryption is applied)
• WEP-40/64
•WEP-104/128
•WPA-TKIP
• WPA2-AES (selected by default)
8. Next to Key type, select Hexadecimal or Text.
The encryption key must normally be a hexadecimal code. However, if you are using WPA
or WPA2 encryption (default) you can choose to use a text string, which may be easier to
memorize.
9. Type in the Encryption key for the selected Security standard (not applicable if security
mode = None). The default encryption key is the serial number of the EXPLORER 710.
10. Click Save.
Note
The LAN network settings entered in the User group settings page also apply for the
WLAN interface.
Note
It may take some seconds to enable the interface.
Note
In some countries, the use of WLAN is not allowed. Before continuing, make sure
WLAN is allowed and licensed in the country where you intend to use it.
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Port forwarding
Port forwarding enables you to set up a server connected to the terminal while the terminal is
in Router mode. Without port forwarding it would not be possible to contact the server from
the Internet.
We recommend using a static public IP address for the terminal in order to provide easy access
to the terminal. To use the static IP address, it must be included in your subscription and you
must set the APN source to SIM default. For details, see User group settings (LAN and WLAN)
on page 52.
The following example shows how to allow Internet access to a mail server (smtp) connected
to the terminal.
The mail server in this example has the IP address 192.168.0.100.
1. From the Control panel , select Port forwarding.
2. Select Forward port to add a new port forwarding.
3. Select Active to activate the port forwarding.
4. Type in the Incoming port start and the Incoming port end.
This is the range of port numbers on the EXPLORER 710 for which incoming traffic to the
EXPLORER 710 will be forwarded.
5. Type in the Destination IP address, which in this example is the IP address of the mail
server: 192.168.0.100.
This is the IP address to which the incoming traffic is forwarded.
6. Type in the Destination port start and the Destination port end.
This is the range of port numbers, in this example on the mail server, to which the
incoming traffic will be forwarded.
7. Click Save.
When you have activated a data connection, you can now access the mail server from the
Internet, using the external IP address of the terminal. You can see the external IP address on
the Dashboard, in the tile with the data connection you have started.
Note
Make the port forwarding configuration before starting the data session.
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User group settings (LAN and WLAN)
To set up your LAN or WLAN network settings, do as follows:
1. From the Control panel , select User group settings.
2. At Internet connection mode, select Modem mode or Router mode. Router mode
is the default setting and is recommended for most purposes.
• Select Router mode if one or more computers are connected using the LAN or WLAN
interface, and the EXPLORER 710 should act as a router. When Router mode is selected,
the EXPLORER 710 uses the built-in NAT module for making the necessary address
translations.
• Select Modem mode if
only one computer is connected to the LAN or WLAN interface, and the EXPLORER 710
should act as a modem, or
more than one computer is connected to the LAN or WLAN interface using an external
router.
Note
Do not connect more than one computer to the LAN or WLAN interface in
Modem mode, unless you have an external Router.
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3. To enable automatic activation of your data connection, select Automatic activation.
•When you select automatic activation (default) and connect to the LAN or WLAN
interface, the data connection is automatically established as soon as the EXPLORER 710
and its BGAN connection are ready.
•When you disable automatic activation, you can control the data connection manually
from the dashboard.
4. To enable IP Header compression, select IP Header compression.
IP Header compression means the bandwidth is used more efficiently, whereas no
compression means the data packets take up more bandwidth but are transmitted more
reliably with less data loss.
5. Next to APN, select the source of the APN.
•SIM default (default and recommended setting): The APN is taken from the SIM card.
•Network assigned: The APN is assigned from the network.
•User defined: APNs are provided from the Airtime Provider. Type in the APN next to
User defined name.
6. If your APN uses a password, type in the User name and Password provided from the
Airtime Provider.
7. Click Save.
Configuring the Phone interface
To configure the Phone interface, do as follows:
1. In the Control panel , click the Phone tile.
2. To enable the Phone interface, select Enable.
•
on the Phone tile means the interface is disabled.
•
on the Phone tile means the interface is enabled.
3. Set the call type for incoming calls.
You can select Standard voice or 3.1 kHz audio or both.
• If you select both, any device connected to the Phone interface will react (ring) on
incoming calls.
• If you select e.g. Standard voice, the Phone interface will only react on calls made to the
Standard voice phone number.
4. Click Save.
Note
You are charged for the data transferred. You may want to disable automatic
updates in your LAN or WLAN device to avoid unnecessary charges.
Note
It may take some seconds to enable the interface.
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Configuring the ISDN interface
To configure the ISDN interface, do as follows:
1. In the Control panel , click the ISDN tile.
2. Click the ISDN number you want to change settings for.
3. To enable the ISDN interface, select Enable (applies to all ISDN numbers).
•
on the ISDN tile means the interface is disabled.
•
on the ISDN tile means the interface is enabled.
4. Set the call type for incoming calls.
You can select Standard voice, 3.1 kHz audio, UDI and/or RDI.
An incoming call to the ISDN interface will only make the connected device ring if the call
type used for the call is selected here.
5. Click Save.
Configuring the USB interface
Note that the USB interface is a Host interface, primarily used for charging devices such as
tablets or smartphones and for recovery software upload.
To configure the USB interface, do as follows:
1. In the Control panel , click the USB tile.
2. To enable the USB interface, select Enable.
•
on the USB tile means the interface is disabled.
•
on the USB tile means the interface is enabled.
3. Select the Charge current.
Select 0.5 A or 2.0 A, depending on the specifications for the device you are going to
connect.
4. Click Save.
Note
It may take some seconds to enable the interface.
Note
It may take some seconds to enable the interface.
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Managing IP handsets or smartphones
Overview
This section describes how to manage smartphones and IP handsets connected to the
EXPLORER 710.
The terminal supports connection of up to 16 handsets through the LAN or WLAN interface.
Each handset must have a local number in the range 0501 to 0516 as well as a unique
password. For details, see the next section.
For details on SIP settings and how to connect your handset to the LAN or WLAN interface, see
To connect a phone using LAN or WLAN on page 31.
To manage IP handsets or smartphones in your EXPLORER 710
Do as follows:
1. Connect your smartphone to the WLAN interface or your IP handset to the LAN#1 port of
the terminal.
for details, see To connect a phone using LAN or WLAN on page 31.
2. In the web interface, select (Control panel) > IP handsets.
3. Click the tile for the handset number you want to manage.
4. Select Enable to enable the handset.
•
on the tile for your handset means the handset is disabled.
•
on the tile for your handset means the handset is enabled.
5. To change the Password, simply type in the new number.
6. Set the call type for incoming calls.
You can select Standard voice or 3.1 kHz audio or both.
• If you select both, the handset will react (ring) on incoming calls.
• If you select e.g. Standard voice, the handset will only react on calls made to the
Standard voice phone number.
7. Click Save.
8. In the smartphone or IP handset, enter the local number and the password you just
entered in the web interface. See the documentation for your handset for details.
The handset remains in the list after disconnecting. When the handset is connected again, it is
automatically recognized and ready for use, if enabled.
Note
It may take some seconds to enable the handset.
Note
The user name is also the local number for the handset.
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Support
To open the Support page, select (Control panel) > Support.
To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When contacting
your distributor for support, please enclose this file. To generate a diagnostic report, do as
follows:
1. From the Support page, click Diagnostics report.
2. Click Generate report.
3. Select Download report.
4. Choose a location for the file and save it.
Note
It may take a few minutes to generate the report.
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To view the event list
When an event is registered, the web interface shows a warning icon in the icon bar as long
as the event is active. The Event list only shows events that are currently active.
To view the event list, click from the icon bar at the top of the web interface, or select
Event list from the Support page.
To update software
To update the software in the EXPLORER 710, do as follows:
1. Download the new software or acquire the software from Cobham SATCOM and save it on
your computer.
2. Open the web interface and enter the Control panel .
3. Click Support > Update software.
4. Click Update software.
5. Browse to the new software version and click Open. The software file has the extension
“.tiif”.
When the EXPLORER 710 has finished updating the software, you get a message that the
software installation was successful.
6. Click OK.
The EXPLORER 710 now reboots and starts up with the new software version.
You can check the software version under Control panel > Support > About.
If, for some reason, you cannot upload software using the web interface, you can also use the
USB interface. For details, see To upload software with USB on page 72.
To view extended status
To see the Extended status page, select Support > Extended status.
To view updated information on the Extended status page, click the icon in the top left
corner to refresh the page.
The Extended Status page shows information such as IAI-2 status, IMSI number and IMEI
number.
Note
The update procedure takes a couple of minutes.
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To reset the administrator password
If you have forgotten the administrator password, do as follows:
1. Contact your supplier for a reset code.
Report the serial number and IMEI number of the terminal.
You can find the serial number and IMEI number in the display on the terminal by selecting
the menu and then PROPERTIES.
2. After receiving the reset code from your supplier, select Reset password from the
Support page.
3. Type in the reset code obtained from your supplier and click Reset.
4. The password is disabled.
You now have access to all settings. If you want to use a password, enable the password as
described in To enable the administrator password on page 62.
About
The About page shows the software version of your EXPLORER 710 and legal information.
To access the page, select Support > About.
Configuring the terminal settings
To configure the terminal settings, select (Control panel) > Terminal settings.
To set up power-up mode with external power
You can set the terminal to automatically power up when external power is applied as follows:
1. In the Terminal settings page, locate Power-up mode when using external power.
2. Select Automatic or Manual.
• Automatic means the terminal powers up automatically when external power is applied
• Manual means you must use the power switch to turn on the terminal
To set up pointing at power up
1. In the Terminal settings page, locate Pointing mode at start-up.
2. Select Automatic or Manual.
• If the EXPLORER 710 is moved around between each power up, select Manual from the
drop-down list. With this setting, the terminal will go through the pointing procedure
every time the terminal is powered.
• If the EXPLORER 710 antenna is placed in a fixed position and the signal strength is
sufficient, select Automatic to make the EXPLORER 710 automatically register on the
satellite network when the terminal is powered.
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3. Click Save.
To enable or disable the pointing sound
The EXPLORER 710 can make a sound to guide you through the pointing procedure. To enable
or disable the pointing sound, do as follows:
1. In the Terminal settings page, locate the Audio indication section.
2. Select Audio assisted pointing if you want to use a pointing sound to assist your
pointing process.
3. Click Save.
To select the GNSS type
To select which navigation system to use with your EXPLORER 710, do as follows:
1. In the Terminal settings page, locate the GNSS section.
2. Select GPS or GLONASS.
3. Click Save.
Viewing the battery status
To view the status of the internal and external (if any) battery, do one of the following:
• Click the battery symbol from the icon bar at the top of the page, or
• from the Control panel , select Battery.
The Battery page shows the charging status (Charging or Not charging), the charge level in
percent and the estimated remaining usage time.
For more information on the EXPLORER 710 batteries, see
•To inser t the battery on page 11
•Normal use of the battery on page 74
•To recharge batteries on page 74
•To connect an extra, external EXPLORER 710 battery on page 75
•Accurate display of the battery capacity on page 75
Note
It may take some minutes for the EXPLORER 710 to change the navigation system.
Note
The estimated remaining usage time can vary significantly, depending on usage. The
remaining time will be shorter if the terminal is used a heavily (more interfaces in use
and more calls and data sessions active).
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Setting up tracking
You can set up the EXPLORER 710 to report to a server at certain time intervals. To set up
tracking, do as follows:
1. From the Control panel , select Tracking.
2. To enable tracking of the EXPLORER 710, select Enable tracking.
3. At Tracking and HDR, select Share HDR connection or Disable HDR connection.
When tracking is enabled, you cannot use a full HDR or BGAN X-Stream connection, so you
must select one of these two options:
•Share HDR connection: When Tracking is enabled and a HDR connection is started,
the terminal will use part of the HDR bandwidth for tracking.
•Disable HDR connection: As long as Tracking is enabled, you cannot start a HDR
connection.
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4. Select the Report type.
•Compressed. Only latitude and longitude are reported.
•Extended. Apart from latitude and longitude, heading and altitude are also included.
•ECEF. The same information as Extended, but position and speed data are 3D (ECEF
coordinates).
5. Under Server connection, type in the following details:
•Host: The IP address of the server that the EXPLORER 710 will report to.
•Server port: Port number on the server. Default number is 7474.
•Client port: Port number on the EXPLORER 710. Default number is 7475.
•Encryption key: A supplied 128 bit key which must match on both the client and
server side.
6. Under APN, select the source of the APN.
•SIM default (recommended): The APN is taken from the SIM card.
•Network assigned: The APN is assigned from the network.
•User defined: APNs are provided from the Airtime Provider. Type in the APN next to
User defined name.
7. Type in the Report interval in hours (h) and minutes (m).
Example: If you type in 1 h 30 m, the EXPLORER 710 will send a report for every 1½
hour.
8. Click Save.
If you have disabled HDR in step 3., you can see the status of the tracking link in the status area
of the web interface. If the status area is not shown, click to see it.
Note
You can set up whether or not you want to allow the tracking server to control these
settings. See Remote control of tracking on page 70.
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Advanced settings
First time use
The first time you access the EXPLORER 710 web interface the administrator password is
disabled, so you have access to all settings. If you want to use an administrator password, you
can enable it as described in the next section.
Administrator password
To enable the administrator password
If the administrator password is disabled and you want to protect the advanced settings with a
password, do as follows:
1. From the Control panel , select Advanced.
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2. Select Enable admin password.
3. Type in the administrator password you want to use.
4. Repeat the new password on the next line.
5. Click Save.
To disable the administrator password
If you want to disable the administrator password, do as follows:
1. From the Control panel , select Advanced.
2. If you are not already logged in as administrator, enter the administrator password and
click Login.
3. Select Disable admin password.
All settings are now available without password protection.
To log in
If the administrator password is enabled, the Advanced settings require an administrator
password. To log in as administrator, do as follows:
1. From the Control panel , select Advanced.
If you are not logged in as administrator you are now prompted to log in.
2. Enter the Administrator password.
If you have forgotten the administrator password, you can reset the password. For details,
see To reset the administrator password on page 58. The old user name and password will
apply until you have finished the reset procedure.
3. Click Login.
You now have access to the advanced settings of your EXPLORER 710.
To change the administrator password
To change the administrator password, do as follows:
1. Log in as administrator
2. Under Advanced, select Change admin password.
3. Type in the Old password.
4. Type in the New password and retype it on the next line.
5. Click Save.
At the next login the new password is required.
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To log out as administrator
If you have not entered anything for 30 minutes under Advanced, you are logged out
automatically. To log out manually, click Logout admin in the Advanced page.
Call charges
If you know the tariff for your subscribed services, you can enter these tariffs in the web
interface and automatically calculate the estimated charges for your calls and data sessions. To
enter the call tariffs, do as follows:
1. Under Advanced, select Call Charges.
2. Select the currency from the Displayed currency drop-down list.
3. Enter the tariff for each of the services.
4. Click Save.
The entered tariffs are used for estimating the charges for calls and data sessions. For
further information, see Call log on page 48.
To restore factory settings
To restore the factory settings of the EXPLORER 710, do as follows:
1. Under Advanced, select Factory reset.
2. Click OK.
The terminal will now reboot and start up with the factory settings.
To enable or disable the use of a SIM PIN
To enable or disable the use of a PIN to access the terminal, do as follows:
1. Under Advanced, select Enable/disable SIM PIN.
2. Under Enable/Disable PIN select or clear the box next to Require PIN on startup.
• If you clear the box, you can access and use the terminal without entering a PIN
• If you select the box, you must enter a PIN on startup before you can make calls or data
sessions
3. If you selected Require PIN on startup, type in the PIN next to Current PIN.
Note
Cobham SATCOM does not take responsibility for the correctness of the estimated
charges. This calculation is only a rough estimate of the charge, based on the tariff
entered by the user. Also, the Airtime Provider may have different methods of
measuring the airtime used.
Important
All configuration will be lost and the EXPLORER 710 will return to the default
configuration.
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4. Click Save.
The new PIN settings will take effect at next power on.
To change the SIM PIN
To change the PIN used to access the BGAN network, do as follows:
1. Under Advanced, select Change SIM PIN.
2. Under Change SIM PIN type in the Current PIN.
3. Type in the New PIN and retype it on the next line.
4. Click Save. The new PIN settings will take effect at next power on.
To set up user permissions
You can allow or deny users access to certain functions and make these pages read-only. This is
useful if you want to protect the system against unintended changes. Study this screen
thoroughly and decide to which areas of the system you want to give non-administrator users
access. To set up the user permissions, do as follows:
1. Under Advanced, select User permissions.
2. Under Allow users to:, select the settings you want to allow users to access.
3. Click Save.
The settings without a check mark can only be viewed but not changed by the non-
administrator user.
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Link monitoring
You can monitor the external IP connection of the EXPLORER 710 system using the link
monitoring feature. With this feature activated, the terminal will send out ping commands
(ICMP Echo Requests) to a server of your choice.
To set up link monitoring, do as follows:
1. Under Advanced, select Link monitoring.
2. Select Enable Link monitoring.
3. At Ping interval (minutes) select the Interval in minutes between the ping commands.
4. Select the Number of retries before the terminal reboots.
5. Type in the Primary and optionally the Secondary IP address.
This is the IP address of the server(s) to which the terminal will send ping commands.
6. Click Save.
When a data session is started with the Default network user group, the terminal will start
sending ping commands to the Primary IP address the number of times specified at Number of
retries. If no response is received, it will send the same number of ping commands to the
Secondary IP address, if available. If no response is received here, the terminal will reboot.
Data limits
You can set a limit for the use of data services with the EXPLORER 710 system.
Once the entered limit is reached, the connection is automatically stopped. This is recorded in
the data log. To continue using the data service you must start a new connection by clicking on
the desired connection on the Dashboard.
To set data limits, do as follows:
1. Under Advanced, select Data limits.
2. Select the type of connection you want to limit.
3. Type in the number of kilobytes (kB) or the time (number of minutes) allowed.
4. Select Enable.
5. Click Save to save the settings.
Note
The data connection must be activated before link monitoring can start. See To start
and stop data connections on page 45.
Note
Use a server that is reliable and that responds to ICMP Echo Requests.
Note
If you set a data limit for the Standard data connection, automatic activation of the
Standard data connections is disabled.
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Remote management
You can set up the terminal so that it can be controlled from a remote location.
To set up the terminal for remote management, select Advanced > Remote management
from the Control panel.
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Remote access with IP
1. From the Remote management page, select Enable access to web server and/or
Enable access to AT commands.
2. Type in the Incoming port numbers to use for the web server and for AT commands.
The default port numbers are:
•web server: 80
• AT commands: 5454
3. Under Trusted IP addresses, click Add IP address and type in the IP address of the
device you want to give access to the terminal.
4. To add more IP addresses, click Add IP address again.
After preparing the terminal and activating the connection you can access the terminal from
one of the trusted IP addresses, using the incoming port defined in the Incoming port field.
• For information on how to prepare the terminal for remote activation of a data
connection, see the next section Remote access with SMS.
• For information on how to access the terminal, see To access the terminal from a
remote location on page 29.
If Static IP is included in your airtime subscription, we recommend using this static public IP
address for the terminal in order to provide easy access to the terminal. To use the static IP
address, it must be included in your airtime subscription and you must set the APN source to
SIM default. For details, see User group settings (LAN and WLAN) on page 52.
Remote access with SMS
1. From the Remote management page, select whether you want to Enable remote
activation of data sessions.
2. Select whether you want an SMS confirmation for your data activation SMS.
3. Select Enable access to AT commands, if you want to enable the EXPLORER 710 to
receive AT commands via SMS for remote management.
Note
The port number must be available at your service provider.
Note
To be able to access the terminal you must have an active data connection.
Note
The terminal must be logged on to the satellite services to receive and accept an SMS.
If the SMS is considered too old or sent before the terminal has been switched on and
has logged on, the SMS will be ignored.
Important
If you want to receive an SMS with the IP address of the terminal after
sending an activation SMS, you must select Send SMS confirmation.
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4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are
allowed. The password is mandatory and must match the password in the SMS. See To
activate a data connection with an SMS on page 30.
5. Enter at least one trusted mobile number from which the terminal accepts an SMS. If no
numbers are entered the feature is disabled automatically. Use the wild card * to accept a
range of trusted numbers.
6. To add more phone numbers, click Add phone number again.
7. Click Save.
For information on how to send an activation SMS, see To activate a data connection with an
SMS on page 30.
Mobile number with wild card Mobile numbers accepted
00453955880* 004539558800 to 004539558809
0045395588* 004539558800 to 004539558899
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Remote control of tracking
When you are using the tracking function of the EXPLORER 710, you can set up the terminal so
that the tracking server can access the EXPLORER 710 e.g. to start or stop tracking or to change
reporting intervals.
To allow the tracking server to control the tracking settings, do as follows:
1. Under Advanced, select Tracking settings.
2. Select Allow remote control of tracking.
3. Click Save.
The EXPLORER terminal will now accept commands from the specified tracking server, for
example to change reporting intervals or start/stop reporting.
To clear the logs
To clear the logs of the terminal, do as follows:
1. Under Advanced, click Clear logs.
2. Click OK.
This will clear the call log and the data log.
To reset the total counters
To reset the counters for the time connected, do as follows:
1. Under Advanced, click Reset total counters.
2. Click OK.
This will reset the counters under Control panel > Log > Total counters.
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Chapter 5
Maintenance and troubleshooting 5
Getting support
Contact information
Should your Cobham SATCOM product fail, please contact your dealer or installer, or the
nearest Cobham SATCOM partner. You will find the partner details on
www.cobham.com/satcom where you also find the Cobham SATCOM Self Service Center web-
portal, which may help you solve the problem.
Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user
training, technical support, arranging on-site repair or sending the product for repair.
Your dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.
Repacking for shipment
Should you need to send the product for repair, please read the below information before
packing the product.
The shipping carton has been carefully designed to protect the EXPLORER 710 and its
accessories during shipment. This carton and its associated packing material should be used
when repacking for shipment. Attach a tag indicating the type of service required, return
address, part number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
If the original shipping carton is not available, the following general instructions should be used
for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, part number and full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of shock-absorbing
material between all surfaces of the equipment and the sides of the container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
Note
Correct shipment is the customer’s own responsibility.
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Software update
To upload software using the web interface
For information on how to update software using the web interface, see To update software
on page 57.
To upload software with USB
If the web interface is not available, you may also use the USB interface to upload the software
from a USB memory stick.
To prepare the USB stick
Do as follows:
1. Download the EXPLORER 710 software image from the Cobham SATCOM support server
to your computer.
2. Insert the USB memory stick into your computer and copy the EXPLORER 710 software
image file to the drive.
3. Rename the file name to "tt3720b.tiif".
4. Remove the USB memory stick from the computer.
To upload the software to the EXPLORER 710
5. On the EXPLORER 710, check in the display that the USB interface is enabled.
6. Insert the USB memory stick with the new software into the EXPLORER 710 USB
connector on the front.
The EXPLORER 710 reads the software image from the USB memory stick and starts the
software update process. The Status LED flashes blue to indicate that the software update
process is ongoing. When the software upload is completed, the EXPLORER 710 reboots.
7. Wait for the status LED to become green to indicate the software update process is
completed.
8. Remove the USB memory stick.
9. Power-cycle the EXPLORER 710.
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Recovery software upload
If the EXPLORER 710 becomes inoperative, a recovery software upload may bring it back into
an operational state.
To make a recovery software upload, do as follows:
1. Prepare the USB stick as described in To prepare the USB stick on page 72.
2. In the display keypad, hold down the "<" and ">" keys while powering on the EXPLORER 710.
The EXPLORER 710 powers up and the display shows: SAFE MODE.
3. Insert the USB memory stick with the new software into the EXPLORER 710 USB
connector on the front.
The EXPLORER 710 reads the software image from the USB memory stick and starts the
software update process. The Status LED flashes blue to indicate that the software update
process is ongoing. When the software upload is completed, the EXPLORER 710 reboots.
4. Wait for the status LED to become steady green to indicate the boot up is completed.
5. Remove the USB memory stick.
Important
The recovery software upload will reset your EXPLORER 710 configuration to
factory default!
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Maintenance
Normal use of the battery
It is recommended not to partially charge/discharge the battery several times in a row. Partial
charging/discharging affects the accuracy of the capacity measurement.
Never leave the battery fully discharged for a longer period of time. If the battery is not to be
used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and
remove it from the EXPLORER 710. If the Battery is stored for more than a month, see Storage
at the end of this section.
To recharge batteries
One battery inserted
To recharge the battery, connect external power to the DC input of the EXPLORER 710 while
the battery is inserted. For details on how to apply external power, see DC input on page 14.
Two batteries connected
You may connect an extra, external EXPLORER 710 battery for extra capacity. When external
power is applied to the EXPLORER 710, both batteries are charged as follows:
One battery is charged to 80%. Then the other battery is charged to 80%, and finally they are
both charged the last bit up to 100%. This way both batteries are charged in the shortest
possible time.
The display and the web interface of the EXPLORER 710 show battery status such as which
battery is currently charging and the battery level.
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To connect an extra, external EXPLORER 710 battery
If you are not close to a power source, you may want to use an extra EXPLORER 710 battery as
backup. Do as follows:
1. Acquire an extra EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable
(part number 403720B-010).
2. Connect the dedicated cable between the external
EXPLORER 710 battery and the Ext. Battery
connector on the EXPLORER 710.
The EXPLORER 710 continues normal operation on
the inserted battery until it runs out of power.
3. When the inserted battery runs out of power, the EXPLORER 710 switches to the external
battery and continues normal operation.
4. If you have a third charged battery ready, you can now take out the inserted battery and
replace it with the new one, without interrupting the operation of the EXPLORER 710.
Accurate display of the battery capacity
To ensure accurate display of the battery capacity, it is recommended to run a “learning cycle”
for every 100 recharge/discharge and at first time use. The learning cycle must be performed
at 20°C-30°C.
A learning cycle is performed as follows:
1. Fully charge the battery.
2. Remove external power and fully discharge the battery:
Use the EXPLORER 710 and/or leave it on until it turns off automatically. This way the
EXPLORER 710 “learns” the complete capacity of the battery. Note that it may take several
hours to discharge the battery if it is not in use.
3. Recharge the battery.
Important
Before removing the empty battery, click/select the battery symbol in the
web interface or the display and make sure that the EXPLORER 710 is
actually running on the external battery.
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Storage
Do not leave the battery inserted in the EXPLORER 710 during storage. If the battery is not to
be used for a longer period of time, do as follows:
1. Fully charge the battery.
2. Remove external power. Then use the EXPLORER 710 or leave it on until the display shows
a battery capacity of approximately 50%.
3. Switch off the EXPLORER 710.
4. Remove the battery and store it.
In this condition the battery can be stored for approximately 1 year at 20°C to 30°C. After 1
year you must recharge the battery. For further information on storage temperature, see
Battery specifications on page 88.
Disposal of the EXPLORER 710
Old electrical and electronic equipment marked with this symbol can
contain substances hazardous to human beings and the environment.
Never dispose these items together with unsorted municipal waste
(household waste).
In order to protect the environment and ensure the correct recycling of old equipment as well
as the re-utilization of individual components, use either public collection or private collection
by the local distributor of old electrical and electronic equipment marked with this symbol.
Contact the local distributor for information about what type of return system to use.
Important
Switch off the EXPLORER 710 before removing the battery!
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98-140012-DraftC1 Troubleshooting 77
Troubleshooting
Troubleshooting guide
Problem Possible cause Remedy
The EXPLORER 710
cannot be switched on,
or does not stay on
when powered by the
battery.
The battery needs recharging. Recharge the battery. Check the
battery indicator in the display.
The battery is not inserted
properly.
Remove the battery and re-insert
it. Make sure the battery is
inserted properly and that the
latches are locked.
The battery contacts are dirty
or damaged.
Clean the battery contacts if
necessary. If the contacts are
damaged, replace the battery.
There is no light in the
power indicator nor in
the display when the
EXPLORER 710 is
switched on.
The EXPLORER 710 may be in
Stealth Mode (all lights and
sounds are off).
Press and simultaneously on
the display keypad. This will toggle
Stealth Mode on/off.
The EXPLORER 710
cannot be switched off.
The Power button was not
held long enough.
When you switch off the
EXPLORER 710, hold the power
button until the light indicator
flashes rapidly yellow.
In rare cases, it may take up to 10
seconds to switch off the
EXPLORER 710.
Charging error The temperature is below 0°C
or above 40°C.
Only charge the battery when the
temperature is within the range
0°C to 40°C.
The charging voltage is lower
than the specified minimum
voltage.
Wait until charging begins (the
Status indicator flashes yellow).
If the battery is completely
discharged, and it has been out of
use for a long time, the charging
process may take a long time to
start. If charging does not begin
within 2-3 hours, contact your
local distributor, or purchase a
new battery.
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98-140012-DraftC1 Troubleshooting 78
The EXPLORER 710 is
not operational.
Software error Restart the terminal.
If the problem persists, you can
make a recovery software upload
as described in Recovery software
upload on page 73.
Note: This will reset the
configuration of your terminal to
factory default!
The display shows
Insert SIM.
The SIM card is not present. Remove the battery and insert the
SIM card in the SIM slot according
to the instructions in the section
To insert the SIM card on
page 11.
The SIM card is not inserted
properly.
Remove the SIM card and re-
insert it according to the
instructions in the section To
insert the SIM card on page 11.
The display shows
No GPS fix.
The EXPLORER 710 is unable
to register on the network,
because the GPS position is
unknown.
Make sure the view to the GPS
satellites is not blocked.
To obtain GPS fix, the
EXPLORER 710 should be placed
flat on an even surface pointing
straight upwards, with a clear view
to as much of the sky as possible.
When the EXPLORER 710 has
obtained GPS fix, you can point
the antenna towards the BGAN
satellite.
To see the GPS status, select in
the display.
The display shows
Emergency calls
only.
The BGAN network is only
available for emergency calls.
The reason may be one of
the following:
1) Your Airtime subscription
has expired.
2) You are using the wrong
SIM card.
3) No SIM card is inserted.
4) You have cancelled the
PIN
1) Check your subscription with
the Airtime Provider.
2) Check that your SIM card is
valid for communication on the
BGAN network.
3) Insert the SIM card
4) Enter the PIN
Problem Possible cause Remedy
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98-140012-DraftC1 Troubleshooting 79
The display shows
Not registered.
The EXPLORER 710 cannot
register on the BGAN
network.
Check that your SIM card is valid
for communication on the BGAN
network.
Check your subscription with the
Airtime Provider.
The display shows
External control
The EXPLORER 710 is
currently controlled by an
external application, e.g.
LaunchPad or an AT
command interface.
If you want to use the built-in web
interface or the display, stop the
external application and restart
the EXPLORER 710. Then open
your browser and access the web
interface.
The EXPLORER 710
cannot obtain its
position using GPS.
There is no GPS signal, or the
signal is weak.
If the EXPLORER 710 has not
been used recently within the
same location, it can take up
to 10 minutes to obtain the
GPS position.
Check the GPS status in the
display or the web interface.
To help the EXPLORER 710 obtain
GPS fix, it should be placed flat on
an even surface pointing straight
upwards, with a clear view to as
much of the sky as possible.
When the EXPLORER 710 has
obtained GPS fix, you can point
the antenna towards the BGAN
satellite.
No signal or weak signal
from the BGAN satellite.
The view to the satellite is
blocked.
Make sure the EXPLORER 710 has
a clear view to the satellite. Be
aware that window glass may
reduce the signal level.
The antenna is pointed in the
wrong direction.
Check that the antenna is pointed
according to the position data.
Adjust the position to the highest
possible signal strength.
Connection to the
Internet cannot be
established.
The signal strength is too low. Check that the antenna is pointed
according to the position data.
Adjust the position to the highest
signal strength you can obtain.
As a rule of thumb, you should
have a a signal strength of
45 dBHz or more to be able to
make a call or data session.
Problem Possible cause Remedy
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98-140012-DraftC1 Troubleshooting 80
The web interface
cannot be accessed.
The browser is configured to
use a proxy server.
For Microsoft Internet Explorer,
select Tools > Internet Options
> Connections > LAN Settings
and uncheck Use a proxy server
for your LAN.
You have entered a wrong IP
address.
Check the IP address and re-enter
it. The default IP address is
192.168.0.1
A Phone connection
cannot be established.
The interface is disabled in
the EXPLORER 710.
Enable the interface by selecting
the Phone interface icon in the
display, or
by accessing the web interface
and selecting Control panel >
Phone > Enable.
The cable is not properly
connected.
Connect the cable.
The cable type or connector
type is not correct.
For information on the correct
type of connector, refer to Phone
interface on page 90.
Incoming calls: The call type
used for the call is not
selected in the web interface.
Make sure the call type used for
calls to the EXPLORER 710 is
selected in the web interface.
Access the web interface and
select Control panel > Phone.
Then select the call type for
incoming calls.
Problem Possible cause Remedy
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98-140012-DraftC1 Troubleshooting 81
An ISDN connection
cannot be established
The ISDN interface is
disabled in the
EXPLORER 710
Enable the interface by selecting
the ISDN interface icon in the
display, or
by accessing the web interface
and selecting Control panel >
ISDN > Enable.
The cable is not properly
connected.
Connect the cable.
You have connected to the
LAN interface.
Connect the cable to the interface
marked ISDN.
The cable type or connector
type is not correct.
For information on the correct
type of connector and cable, refer
to ISDN interface on page 91.
Incoming phone calls: The
call type used for the call is
not selected in the web
interface.
Make sure the call type used for
calls to the EXPLORER 710 is
selected in the web interface.
Access the web interface and
select Control panel > ISDN.
Then select the call type for
incoming calls.
A LAN connection
cannot be established.
The interface is off in the
EXPLORER 710.
Enable the interface by selecting
the LAN interface icon in the
display, or
by accessing the web interface
and selecting Control panel >
LAN > Enable.
The cable is not properly
connected.
Connect the cable.
The cable type or connector
type is not correct.
For information on the correct
type of connector and cable, refer
to LAN interface, 2-port on
page 92.
You have connected to the
ISDN interface.
Connect the cable to the interface
marked LAN#1 or LAN#2.
Problem Possible cause Remedy
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98-140012-DraftC1 Troubleshooting 82
A WLAN connection
cannot be established
The WLAN interface is
disabled in the
EXPLORER 710
Enable the interface by selecting
the WLAN interface icon in the
display, or
by accessing the web interface
and selecting Control panel >
WLAN > Enable.
Your computer or is placed
too far away from the
EXPLORER 710.
Bring the computer closer to the
EXPLORER 710.
Note that the specified maximum
distance is only valid under ideal
conditions.
The USB (Host)
interface does not work.
The interface is off in the
EXPLORER 710.
Enable the interface by selecting
the USB interface icon in the
display, or
by accessing the web interface
and selecting Control panel >
USB > Enable.
Problem Possible cause Remedy
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98-140012-DraftC1 Troubleshooting 83
Status signalling
Means of signalling
The EXPLORER 710 system provides two methods for signalling the status of the system.
•Status indicator next to the display keypad
•Messages shown in the display and in the web interface.
Status indicator
The EXPLORER 710 has one light indicator showing status.
Event messages and status messages
In the display of the EXPLORER 710 you can see status messages and events that are currently
active.
When a warning or error event is active, the display shows a warning symbol . Select it to
see a list of currently active events.
Indicator pattern Meaning
Green flashing rapidly Starting up
Green flashing slowly Power on (ready)
Green constant Power on with DC input
Yellow flashing slowly Battery charging
Yellow flashing rapidly Closing down
Yellow constant Warning (user recoverable)
Red constant Error. See the display or the web interface.
Blue flashing Uploading software to the terminal
Off Power off or Stealth mode
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98-140012-DraftC1 Troubleshooting 84
List of messages
The following list explains some of the messages that may show in the display of the
EXPLORER 710.
Displayed text Explanation Remedy
Warning: Ciphering is OFF The network has turned
ciphering off.
Do not transmit data that
requires ciphering.
Connection closed. Data or
time limit exceeded.
The data connection is closed
because a data limit defined
in the web interface is
exceeded.
The data limit may be set to
avoid unintentional use of
bandwidth, e.g. if you forget
to close a connection after
use.
Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
on page 45.
You can change the data
limits in the web interface
under Advanced > Data limits.
Automatic activation failed.
Reconnecting...
The terminal failed to
automatically activate a
Standard data connection at
start-up, even though it was
configured to do so.
Wait for the terminal to
reconnect.
Connection failed. The terminal failed to
establish a connection.
Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
on page 45.
Connection lost. The data connection was lost. Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
on page 45.
Network failure. There is a problem, with the
network, e.g. congestion.
Try again later.
If the problem persists,
contact your airtime
provider.
Network failure.
Reconnecting...
There is a problem, with the
network, e.g. congestion.
The terminal tries to
reconnect because it is set up
for automatic activation.
Wait for the terminal to
reconnect.
If the problem persists,
contact your airtime
provider.
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98-140012-DraftC1 Troubleshooting 85
Unknown connection
problem.
There is an unknown problem
with the connection.
Restart the connection e.g.
from the Dashboard in the
web interface. See To start
and stop data connections
on page 45.
If the problem persists,
contact your airtime
provider.
Not registered to the network The terminal is not registered
on the satellite network.
You can only make a
connection if the terminal is
registered on the satellite
network.
Make sure that:
• The SIM card is present.
• The PIN has been
entered (if used).
• The terminal is pointed.
See Getting Started on
page 8 for details.
Displayed text Explanation Remedy
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98-140012-DraftC1 Log files 86
Log files
Diagnostics report
When contacting Cobham SATCOM for support, please include a diagnostic report.
The diagnostic report contains information relevant for the service personnel during
troubleshooting.
To generate the diagnostic report, access the web interface and select Control panel >
Support > Diagnostics report. Then click Generate report.
Call log and data log
The log holds detailed information on each call or data session to and from the EXPLORER 710,
including date and time, phone numbers, duration, amount of data transferred etc.
Date and time is UTC time, received from the satellite.
For information on how to view the log in the web interface, see Using the Logs on page 48.
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98-140012-DraftC1 87
Appendix A
Technical specifications A
General specifications
Item Specification
Type EXPLORER 710, BGAN Class 1 terminal
Max. IP data rate, Rx/Txa
Streaming data
a. Performance depends on a wide range of factors and actual usage.
492 kbps/492 kbps (simultaneously)
32, 64, 128, 176 and 256 kbps, BGAN X-Stream, HDR Full
asymmetric and symmetric, HDR Half asymmetric and
symmetric
Physical dimensions 332 x 279 x 54 mm
13.07 x 10.98 x 2.13 inches
Weight 3.2 kg / 7 lbs (incl. battery)
Operating temperature
Powered by external DC
(no battery or fully
charged battery)
DC operated and
charging the battery
Powered from battery
(discharging)
Storage temperature
Without battery
With battery
-25 to 55C
0 to 45C
-20 to 55C
-40 to 85C
1 year at -20 to 25C
3 months at -20 to 45C
1 month at -20 to 60C
Water & Dust
Transceiver
Antenna
IP52
IP66
Supported web browsers
(Others may be supported,
these have been tested.)
Safari 5.1.7 and above
Internet Explorer 9.0 and above
Google Chrome 23 and above
Mozilla Firefox 16 and above
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98-140012-DraftC1 Battery specifications 88
Battery specifications
Item Specification
Battery type Lithium Ion
Voltage 10.95 Volt
Capacity Typ. 5700 mAh
Time between recharging
Tx time, max
Rx time, max
2h30m @ 144 kbps
1h30m @ 492 kbps
3h30m @ 492 kbps
Charge time 2h. 30 min. charge time
Charge temperature 0 to 45C (in Japan: 10 to 45C)
Min. charge cycles 300 (typically up to 500)
Storage temperature
1 Month
3 Months
1 Year
-20 to 60C
-20 to 45C
-20 to 25C
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98-140012-DraftC1 Interfaces specifications 89
Interfaces specifications
Power input
Connector pin-out
This drawing shows the pin-out for the DC Power connector.
Specifications
AC/DC adapter
External battery connector
The external battery connector is a custom connector strictly for connecting a Cobham SAT-
COM EXPLORER 710 battery with a dedicated EXPLORER 710 Hot Swap Cable (part number
403720B-010).
*1'
Item Specification
DC input range +10 to +32 VDC
Power consumption up to 65 W depending on usage
Connector type Power Jack - 2,5 mm Center
Item Specification
AC input range 100 to 240 VAC, 1.5 A, 47 to 63 Hz
DC output 19 VDC, 65 W
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98-140012-DraftC1 Interfaces specifications 90
Phone interface
Connector pin-out
Specifications
Pin Function
1NC
2Tip
3Ring
4NC
5-&RQQHFWRU
)HPDOH5HFHSWDFOH
Item Specification
Connector type RJ-11, female
Impedance 180 Ohm + 750 Ohm / 150 nF
Max. cable length 100 m / 80 Ohm
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98-140012-DraftC1 Interfaces specifications 91
ISDN interface
Connector pin-out
Specifications
Pin Function
1NC
2NC
3Rx+
4Tx+
5Tx-
6Rx-
7NC
8NC
RJ-45 Connector
Female (Receptacle)
Item Specification
Connector type RJ-45, female
Data rate
Voice
Data
Audio
4kbps
64 kbps
3.1 kHz
Max. cable length 100 m
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98-140012-DraftC1 Interfaces specifications 92
LAN interface, 2-port
Connector pin-out
Specifications
Pin Function
1Rx+
2Rx-
3Tx+
4NC
5NC
6Tx-
7NC
8NC
RJ-45 Connector
Female (Receptacle)
Item Specification
Number of connectors 2
Connector type RJ-45, female, Auto cross-over MDI/MDI-X
(IEEE 802.3 10/100BaseT)
Standard ISO/IEC 8877:1992 and
IEEE 802.3 1998 Edition
Max. data rate 10/100 Mbps
Max. cable length 100 m / 328 ft with Cat5 UTP
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98-140012-DraftC1 Interfaces specifications 93
WLAN access point
Specifications
USB (Host) interface
Connector pin-out
Specifications
Item Specification
Standard IEEE 802.11 b/g
Antenna External rotatable antenna for increased coverage
Frequencies 2.4 GHz ISM band
Max. coverage outdoor 100 m / 328 ft
Pin Function
1VBUS
2D-
3D+
4GND
Item Specification
Version USB v2.0 Host
Connector type Type A
Charge current available 0.5 A or 2.0 A, user selectable
Max. cable length 5 m / 16.4 ft
Draft
Appendix A: Technical specifications
98-140012-DraftC1 Detachable BGAN antenna 94
Antenna interface on transceiver
Specifications
Detachable BGAN antenna
Specifications
Item Specification
Connector type TNC, female
Max. cable length Typically up to 100 m depending on the cable type
Max. cable loss Max 20 dB cable loss at 1.5 to 1.7 GHz
Max 3 dB cable loss at 50 to 60 MHz
Max. DC impedance for
cables
Max. 1.8 Ohm DC resistance.
Item Specification
Type Directional patch array, manually adjustable
Polarization RHCP, Right-hand circular polarization for both tx and rx
Connector type TNC
Frequencies
Inmarsat I-4
Transmit
Receive
Inmarsat Alphasat
Transmit
Receive
GNSS
1626,5 MHz - 1660,5 MHz
1525 MHz - 1559 MHz
Extended L-band (XL)a:
1626,5 MHz - 1660,5 MHz and 1668 MHz - 1675 MHz
1518 MHz - 1559 MHz
GPS and Glonass
a. Only available within Alphasat coverage. See Inmarsat Alphasat coverage on page 95.
EIRP Nominal: 20.0 dBW (EIRP), Class 1
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98-140012-DraftC1 Satellite coverage 95
Satellite coverage
The EXPLORER 710 uses the Inmarsat I-4 satellites and the Alphasat satellite for satellite
communication. The drawings below show the coverage areas for these satellites.
Inmarsat I-4 coverage
Inmarsat Alphasat coverage
Alphasat usess extended L-band. For frequency range, see Detachable BGAN antenna on
page 94.
0°
10°
20°
30°
40°
50°
60°
70°
80°
90°
10°
20°
30°
40°
50°
60°
70°
80°
90°
0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°
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98-140012-DraftC1 96
Appendix B
Conformity B
General
Approvals for the EXPLORER 710 are listed in the display menu of the EXPLORER 710 terminal.
Select and then Properties > Conformity.
CE (R&TTE)
The EXPLORER 710 is CE certified (R&TTE directive) as stated in “Declaration of Conformity
with R&TTE Directive”, enclosed in electronic copy on the next page. The WLAN interface is CE
certified through the manufacturer of the WLAN card.
Use of WLAN:
The WLAN interface requires that the user enters the current country of operation. See
Configuring the WLAN interface on page 50.
For use in the EU, the following restrictions apply:
• France: Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz
to 2483.5 MHz.
• Italy: Outdoor use outside own premises require general authorization.
IC
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
WLAN:
Under Industry Canada regulations, this radio transmitter may only operate using an antenna
of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To
reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary
for successful communication.
Draft
Appendix B: Conformity
98-140012-DraftC1 General 97
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique
à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This radio transmitter (certification number 3913A-APPN551 (Single)) has been approved by
Industry Canada to operate with the antenna types listed below with the maximum permissible
gain and required antenna impedance for each antenna type indicated. Antenna types not
included in this list, having a gain greater than the maximum gain indicated for that type, are
strictly prohibited for use with this device.
Le présent émetteur radio (no. de certification 3913A-APPN551 (Single)) a été approuvé par
Industrie Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un
gain admissible maximal et l'impédance requise pour chaque type d'antenne. Les types
d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué,
sont strictement interdits pour l'exploitation de l'émetteur.
WLAN antenna types approved for use with the EXPLORER 710:
WLAN antenna for EXPLORER 710, part number 88-139591. Max gain: 1.89 dBi / 50 Ohm.
FCC
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected
• Consult the dealer or an experienced radio/TV technician for help
Part 15.21
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Draft
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98-140012-DraftC1 99
Glossary
Glossary
B
BGAN Broadband Global Area Network. A satellite network based on geostationary satellites,
delivering broadband data and telephony to virtually any part of the earth, with full UMTS
(3G) compatibility. BGAN enables users to access e-mail, corporate networks and the
Internet, transfer files and make telephone calls.
D
DHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to
devices on a network. With dynamic addressing, a device can have a different IP address
every time it connects to the network.
DNS Domain Name System. A system translating server names (URLs) to server addresses.
F
FCC Federal Communications Commission. An independent agency of the United States
government. The FCC works towards six goals in the areas of broadband, competition, the
spectrum, the media, public safety and homeland security.
G
GMPCS Global Mobile Personal Communications Services
GNSS Global Navigation Satellite System. A navigation satellite system using the GPS, GLONASS,
Galileo or Beidou system.
H
HDR High Data Rate. A BGAN service supporting a portfolio of four new streaming rates,
including asymmetric services.
I
IC Industry Canada (French: Industrie Canada) is the department of the Government of
Canada with a mandate of fostering a growing, competitive, knowledge-based Canadian
economy.
Draft
Glossary
98-140012-DraftC1 100
ICMP Internet Control Message Protocol. An Internet protocol mostly used for diagnostics.
IMSO International Maritime Satellite Organisation. An intergovernmental body established to
ensure that Inmarsat continues to meet its public service obligations, including
obligations relating to the GMDSS.
IP Ingress Protection. An international classification system for the sealing effectiveness of
enclosures of electrical equipment against the intrusion into the equipment of foreign
bodies (i.e. tools, dust, fingers) and moisture. This classification system uses the letters "IP"
IP Internet Protocol. The method or protocol by which data is sent from one computer to
another on the Internet.
ISDN Integrated Services Digital Network. A circuit-switched telephone network system,
designed to allow digital transmission of voice and data over ordinary telephone copper
wires, resulting in higher quality and speed than are available with analog.
L
LAN Local Area Network. A computer network covering a small physical area, like a home,
office, school or airport. The defining characteristics of LANs, in contrast to wide-area
networks (WANs), include their usually higher data-transfer rates, smaller geographic area,
and lack of a need for leased telecommunication lines.
N
NAT Network Address Translation. An Internet standard that enables a local-area network to
use one set of IP addresses for internal traffic and a second set of addresses for external
traffic. A NAT module makes all necessary address translations.
P
PBX Private Branch Exchange, telephone exchange that serves a particular business or office.
PIN Personal Identification Number. A code number used to provide access to a system that
has restricted access.
PoE Power over Ethernet. A standard for combining power supply with transmission of data
over the Ethernet. The source unit "injects" power into the Ethernet cable and the power
is "picked up" at the connected device.
PPPoE Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to-
Point Protocol (PPP) frames inside Ethernet frames. By using PPPoE, users can virtually
"dial" from one machine to another over an Ethernet network, establish a point to point
connection between them and then securely transport data packets over the connection.
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Glossary
98-140012-DraftC1 101
R
RF Radio Frequency. Electromagnetic wave frequencies between about 3 kHz and about
300 GHz including the frequencies used for communications signals (radio, television,
cell-phone and satellite transmissions) or radar signals.
S
SIM Subscriber Identity Module. The SIM provides secure storing of the key identifying a
mobile phone service subscriber but also subscription information, preferences and
storage of text messages.
SIP Session Initiation Protocol. An application-layer control (signaling) protocol for creating,
modifying, and terminating sessions with one or more participants. Used e.g. for Internet
telephony.
U
USB Universal Serial Bus. A specification to establish communication between devices and a
host controller (usually personal computers). USB is intended to replace many varieties of
serial and parallel ports. USB can connect computer peripherals such as mice, keyboards,
digital cameras, printers, personal media players, flash drives, and external hard drives.
UTC Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds
added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds
are used to allow UTC to closely track UT1, which is mean solar time at the Royal
Observatory, Greenwich.
W
WLAN Wireless Local Area Network.
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98-140012-DraftC1 102
Index
Index
Numerics
2-wire
connect a phone, 33
connector, 90
A
AC⁄DC adapter specifications, 89
access
remote, 29
access to settings
limit in web interface, 65
access using AT commands, 29
admin password
change, 63
disable, 63
enable, 62
log in, 63
log out, 64
reset, 58
advanced settings, 62
Alphasat
coverage area, 95
frequencies, 94
analogue phone
connect, 33
antenna
connect, 14
connector, 94
detach, 9
fixed, 20
point, 16
separate from transceiver, 9
short description, 6
APN
set up, 53
AT commands
access with IP, 29
remote access with IP, 30
automatic activation, 53
automatic shut down
connection, 66
B
battery
capacity display accuracy, 75
charge, 74
hot-swap, 75
insert, 11
remove, 12
short description, 7
brightness in display, 37
C
call charges
estimating in web interface, 64
call log, 48
calls
make, 35
missed, received, outgoing, 48
total usage, 48
CE compliance, 96
charge
EXPLORER 710 batteries, 74
smartphone or tablet, 37
charges for calls
estimating, 64
clear logs, 70
configuration
IP handsets and smartphones, 55
ISDN, 54
LAN, 49
phone interface, 53
USB, 54
WLAN, 50
conformity, 96
connect a phone
Phone interface, 33
WLAN or LAN, 31
connect interfaces
LAN, 25
WLAN, 24
connect power, 14
connection
automatic shut down, 66
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Index
98-140012-DraftC1 103
connectors, 13
antenna, 94
DC input, 89
ISDN, 91
LAN, 92
Phone, 90
USB Host, 93
Control panel, 47
coverage area
Alphasat satellite, 95
extended L-band, 95
I-4 satellites, 95
D
Dashboard in web interface, 45
data
limits, set, 66
log, 48
Standard, definition, 24
start or stop connection, 26
Streaming definition, 24
total usage, 48
data connections
start and stop in web interface, 45
DC input
connect, 14
connector, 89
default IP address, 40
delivery contents, 8
detach the antenna, 9
diagnostics report
create, 56
disable interfaces, 22
display
adjusting brightness, 37
menu overview, 6
navigation, 5
overview, 5
disposal, 76
E
enable interfaces, 22
Ethernet connector, 92
event list
view in display, 37
view in web interface, 57
extended L-band
coverage area, 95
frequencies, 94
F
factory settings
restore, 64
FCC compliance, 96
fixed installation, 20
forward port, 51
frequencies
extended L-band, 94
I-4, 94
G
GPS
troubleshooting, 79
H
hot-swap EXPLORER 710 batteries, 75
I
I-4
coverage area, 95
frequencies, 94
IC compliance, 96
included items, 8
indicator, Status LED, 83
initial inspection, 8
insert battery, 11
insert SIM card, 11
interfaces
enable or disable, 22
internet connection mode
setting, 52
IP address
for web interface, 40
IP connection
monitoring, 66
IP handset
connect, 31
manage in EXPLORER 710, 55
SIP settings, 31
user name and password, 55
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Index
98-140012-DraftC1 104
IP header compression, 53
ISDN
configure, 54
connect phone or modem, 34
connector, 91
items included, 8
L
LAN
automatic activation of, 53
configure, 49
connect a computer, 25
connect an IP handset, 32
connectors, 92
user group settings, 52
latch for transport, 9
LED on front panel, 83
light indicator, 83
limit
allowed kB, 66
allowed time, 66
data, 66
limiting user access, 65
link monitoring, 66
log in as administrator, 63
log of data connections, 48
log out as administrator, 64
logs, clear, 70
M
maximum for data, 66
menu in display, 6
modem mode, 52
monitoring the external IP connection, 66
N
navigation
display, 5
navigation in web interface, 42
network settings
LAN and WLAN, 52
P
password
change, 63
disable, 63
enable, 62
log in, 63
log out, 64
reset, 58
smartphone or IP handset, 55
permissions
setting for users, 65
phone
configure, 53
connect to LAN or WLAN, 31
connect to Phone interface, 33
connector, 90
SIP settings, 31
phone call, 35
PIN
changing, 65
enabling or disabling, 64
enter in display, 15
enter in web interface, 43
ping command from the terminal, 66
point the antenna, 16
point the antenna again, 18
pointing process
restarting, 18
port forwarding, 51
power
connecting, 14
Power connector, 89
power supply
AC⁄DC adapter, 89
R
recovery
software, 73
remote management
access using AT commands, 30
access using web interface, 30
activation with SMS, 30
preparation, 29
set up in web interface, 67
remove battery, 12
remove SIM card, 12
repoint the antenna, 18
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Index
98-140012-DraftC1 105
report
diagnostics, 56
restore factory settings, 64
rights for users
in web interface, 65
router mode, 52
S
safety summary, iii
separate antenna form transceiver, 9
settings
in web interface, 47
limit access, 65
restore, 64
SIM card
insert, 11
remove, 12
short description, 7
SIP settings, 31
smartphone
charge via USB, 37
connect for calls, 31
manage in EXPLORER 710, 55
SIP settings, 31
user name and password, 55
SMS
activate data connection, 30
software
recovery, 73
update with USB, 72
update with web interface, 57
view current version, 38
Standard data
definition, 24
start data connection, 26
Status
view in web interface, 47
storage, 76
Streaming data
definition, 24
T
tablet
charge via USB, 37
total usage, 48
tracking the terminal, 38
setup in web interface, 60
transport latch
opening, 9
troubleshooting, 77
troubleshooting guide, 77
typography used in this manual, vi
U
update software, 57
USB, 72
usage
calls and data, 48
USB
charge smartphone or tablet, 37
configure, 54
connector, 93
update software, 72
user group settings
LAN and WLAN, 52
user name
smartphone or IP handset, 55
user permissions
setting up in web interface, 65
W
warning messages, 37, 57
warranty, 71
web interface
accessing, 40
definition, 40
navigating, 42
what’s in the delivery, 8
WLAN
automatic activation of, 53
configure, 50
connect to, 24
user group settings, 52
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98-140012-
www.cobham.com/satcom
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