Thrane and Thrane A S EXPLORER325 EXPLORER 325 landmobile broadband terminal for Inmarsat satellite system User Manual BGAN X UM

Thrane & Thrane A/S EXPLORER 325 landmobile broadband terminal for Inmarsat satellite system BGAN X UM

Users manual

USER MANUALEXPLORER® 325
98-131305-A iiEXPLORER®325Document number: 98-131305-ARelease date: June 17, 2010DisclaimerAny responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from http://www.thrane.com or from the distributor. Thrane & Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source.Copyright © 2010 Thrane & Thrane A/S. All rights reserved.Trademark acknowledgements:•Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.•EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.•Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.Company web sitewww.thrane.com
98-131305-A iiiSafety summary 1The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane assumes no liability for the customer's failure to comply with these requirements.Observe marked areasUnder extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol, as it may result in injury.Microwave radiation hazardsDuring transmission the antenna in this system radiates Microwave Power.This radiation may be hazardous to humans close to the antenna. When the system is powered, make sure that nobody gets closer than the recommended minimum safety distance. The minimum safety distance is 0.6 m to the side and above the antenna when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the antenna, as the radiation forms a hemisphere above the antenna.ServiceUser access to the interior of the system units is prohibited. Only a technician authorized by Thrane & Thrane may perform service - failure to comply with this rule will void the warranty.Do not service or adjust aloneDo not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.Power supplyThe voltage range is 10.5 - 32 V DC; 11.5 A - 4 A. Be aware of high start-up peak current: 20 A@24 V, 5ms.Do not operate in an explosive atmosphereDo not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.Keep away from live circuitsOperating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.Install and use the antenna with careThrane & Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or stressing the mounting base. It is the responsibility of the customer to ensure a safe and correct installation of the antenna. The instructions in the Installation manual are only guidelines.Failure to comply with the rules above will void the warranty!
98-131305-A ivAbout the manual 2Intended readersThis manual is a user manual for the EXPLORER 325 system. The manual is intended for anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 325 system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual. Most current versionThis manual may not always reflect the latest software functionality of your EXPLORER 325 system. To obtain the latest version of the manual, please enter the Thrane & Thrane web site www.thrane.com and download the latest version from Service > Self Service Center > Downloads, or acquire it from your distributor.Manual overviewNote that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system. For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset. Part numbers for both manuals are listed in the next section.This manual has the following chapters:•Introduction contains a brief description of the system and an overview of the BGAN services.•Getting started explains how to insert SIM (Subscriber Identity Module) card and start up the unit. It also contains a short guide to making the first call.•Operating the system explains how to use the system.•Using the web interface explains how to use the built-in web interface of the terminal for configuration and daily use, and describes the available menus and settings, including advanced setup of interfaces.•Troubleshooting contains a short troubleshooting guide and explains how to update software. It also describes the functions of the light indicator and the Reset button, and explains the event messages that may show in the web interface. Further, it gives information on where to get help if needed.•Conformity contains declarations of conformity for the EXPLORER 325 system.
98-131305-A vRelated documentsThe below list shows the documents related to this manual and to the EXPLORER 325 system.TypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:• To emphasize words. Example: “Do not touch the antenna”.• To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.Example: “For further information, see Connecting Cables on page...”.COURIER is used to indicate low level commands or display text. Example: “In the SMS text, type ACTIVATE”.Title and description Document numberEXPLORER 325, Installation ManualExplains how to install the EXPLORER 325 terminal and the EXPLORER 325 antenna.98-131306EXPLORER 325, Quick GuideA short guide to the most important functions of the EXPLORER 325 system.98-131307Thrane IP Handset, User ManualExplains the features and functions of the Thrane IP Handset. The IP handset works as a standard IP handset, but also serves as a user interface for the EXPLORER 325 system.98-126059
98-131305-A viTable of ContentsSafety summary ....................................................................................................iiiAbout the manual ................................................................................................. ivChapter 1 IntroductionWelcome ...............................................................................................................1Features and interfaces ......................................................................................2Main units ............................................................................................................ 3The Inmarsat BGAN system ................................................................................6Services and interfaces ......................................................................................10Chapter 2 Getting startedBefore you start .................................................................................................. 11Starting up the terminal ....................................................................................12Connecting the Thrane IP handset ....................................................................14Connecting a computer ......................................................................................15Entering the SIM PIN for the terminal ..............................................................16Registering with the BGAN network .................................................................18Making the first call ...........................................................................................19Standard connection to the Internet (default) ................................................. 20Chapter 3 Operating the systemGeneral ...............................................................................................................21Using a phone or fax machine ......................................................................... 24Using a computer .............................................................................................. 33Using the IP handset ......................................................................................... 40Chapter 4 Using the web interfaceIntroduction ........................................................................................................41Entering the SIM PIN in the web interface ...................................................... 46Using the Dashboard ........................................................................................ 47Using the phone book .......................................................................................50
Table of Contents98-131305-A viiUsing the Call log .............................................................................................. 54Handling SMS messages .................................................................................. 56Setting up the interfaces ................................................................................... 62Managing LAN network users ..........................................................................85Uploading software ...........................................................................................98Selecting the preferred BGAN satellite ........................................................... 101Selecting the language ....................................................................................102Administration ..................................................................................................103Help desk and diagnostic report ..................................................................... 123Event logging and self test .............................................................................. 124Site map ............................................................................................................125Chapter 5 TroubleshootingGetting support ................................................................................................126Uploading software .......................................................................................... 127Part numbers ....................................................................................................128Troubleshooting guide .....................................................................................129Status signaling ................................................................................................ 132Logging of events ..............................................................................................141Reset button ..................................................................................................... 142List of reserved IP subnets ............................................................................... 143Supported AT commands for PPPoE ............................................................... 144Chapter 6 ConformityEXPLORER 325 .................................................................................................. 147Glossary ............................................................................................................................149Index ............................................................................................................................153
98-131305-A Welcome 1Chapter 1Introduction 1WelcomeCongratulations on the purchase of your EXPLORER 325 system!EXPLORER 325 is a land vehicular broadband system, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).Applications include:• Internet browsing•E-mail• Phone and fax services• Large file transfers• Video conferencing and Streaming• VPN (Virtual Private Network) access to corporate serversThis chapter introduces the EXPLORER 325 system and gives an overview of the physical units and their features and functions.It also gives an overview of the BGAN system and services.
Chapter 1: Introduction98-131305-A Features and interfaces 2Features and interfacesThe EXPLORER 325 system offers the following features and interfaces:Simultaneous voice and data communication over BGANFull duplex, single or multi-user, up to: 432 kbpsSupport for streaming IP at: 32, 64 or 128 kbpsVoice: Standard Voice (4 kbps) or 3.1 kHz Audio12 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP handsets etc.1 Standard Phone port for standard phone or fax machine1 multi-purpose I/O connector with 5 configurable inputs/outputs1 SIM slot for your BGAN SIM cardBuilt-in DHCP/NAT router Built-in web interface allowing you to manage your phone book, messages and calls, and customize the terminal to your specific needsInput power: 10.5 - 32 V DC (11.5 A - 4 A)CE certified1. 3.1 kHz Audio is only available in elevations > 45°
Chapter 1: Introduction98-131305-A Main units 3Main unitsUnits overviewThe EXPLORER 325 system includes the following main units:• TT-3058A EXPLORER 325 antenna• TT-3733A EXPLORER 325 Terminal• TT-3670A Thrane IP Handset & Cradle, wiredEXPLORER 325 antennaThe EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.For information on how to install the antenna, refer to the installation manual.
Chapter 1: Introduction98-131305-A Main units 4EXPLORER 325 terminalOverviewThe EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system. It contains all user interfaces and a LED indicator and stores configuration data. The terminal is designed to be mounted inside a vehicle. Tools for setup and daily useThe Thrane IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal. The IP handset connects to the LAN interface of the terminal. For information on how to use the handset, see the user manual for the IP handset.The built-in web interface in the terminal is used for easy configuration and daily use. The web interface is accessed from a computer connected to the terminal, using an Internet browser. No installation of software is needed.For further information on the web interface, see Chapter 4, Using the web interface.SIM cardThe terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a small cover plate.The terminal requires a dedicated land vehicular SIM card, which you get from your Airtime Provider.The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card.
Chapter 1: Introduction98-131305-A Main units 5Thrane IP handset and cradleIP handsetThe Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 325 system, but can also be used in a public network as a standard IP telephone. The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).When the IP handset is used with the terminal, it communicates using IP between the handset and the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuit-switched calls.When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options. For more information on the functions of the IP handset, refer to the user manual for the IP handset.IP cradleThe IP cradle serves as a holder for the IP handset. The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal. You can mount the cradle on a wall or a desktop.IP dataCircuit switchedconnectionBGAN networkEXPLORER 325 terminal
Chapter 1: Introduction98-131305-A The Inmarsat BGAN system 6The Inmarsat BGAN systemWhat is BGAN?The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.CoverageThe Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at www.inmarsat.com.NoteThe map above shows Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.
Chapter 1: Introduction98-131305-A The Inmarsat BGAN system 7Overview of the BGAN systemA complete BGAN system includes the EXPLORER 325 terminal with connected peripherals, an EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.). EXPLORER 325Satellite Access Station(SAS)SatellitePacket-Switched NetworkCircuit-Switched NetworkEXPLORER 325IP Handsetantennaterminal
Chapter 1: Introduction98-131305-A The Inmarsat BGAN system 8The BGAN services supported by EXPLORER 325Supported servicesThe BGAN services currently supported by the EXPLORER 325 comprise:• A Packet-Switched (PS) connection to the Internet• A Circuit-Switched (CS) dialed connection for voice, fax or data• Short Messaging Service (SMS)Packet data serviceThe BGAN network supports different classes of data connection to the Internet.• Using a Standard IP connection several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.• Using a Streaming IP connection you get an exclusive high-priority connection ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).Circuit-Switched (dialed) serviceThe following types of circuit-switched connection are available:•Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff.•3.1 kHz Audio. A high quality connection which can be used for Premium Voice or G3 fax. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.1SMS serviceThe BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages to and from the terminal.NoteThe BGAN system supports maximum 11 concurrent PS connections at a time per EXPLORER 325 system.1. The 3.1 kHz service is only available in elevations > 45°NoteThe BGAN system only supports one external circuit switched call at a time per EXPLORER 325 system.
Chapter 1: Introduction98-131305-A The Inmarsat BGAN system 9Supplementary servicesThe BGAN system also provides the following supplementary services:• Call hold• Call waiting•Call forwarding•Voice mail• Call barringLimitationsSIM lockThe supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.Limitations in available servicesThe services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.Also, some services may not be available at the edge of coverage areas, i.e. in low elevations. For further information on coverage, please refer to the Inmarsat home page at www.inmarsat.com.
Chapter 1: Introduction98-131305-A Services and interfaces 10Services and interfacesThe following table shows which equipment and interfaces you can use to access the services listed in the left column.ServiceInterface on the terminalPhone LAN (PoE)Circuit-Switched3.1 kHz Audioaa. 3.1 kHz Audio is only available in elevations > 45°Analog telephone IP handsetG3 Fax machineStandard Voice Analog telephone IP handsetPacket-SwitchedDatamulti-userComputerDatasingle-userComputerSMS IP handset or computer with web interface
98-131305-A Before you start 11Chapter 2Getting started 2This chapter describes how to start up the system and make the first call or data session.For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the EXPLORER 325 system.Before you startOperation at high temperaturesIf the terminal is installed in a location where the ambient temperature may exceed 50C, we recommend placing the terminal where unintentional contact is avoided. Note that the maximum allowed ambient temperature is 55° C.If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area.For further information on installation, refer to the installation manual for the EXPLORER 325 system.Connector panelThe drawing below shows the connector panel of the EXPLORER 325 terminal. CAUTION! In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol.Grounding studPowerswitchI/ODC input2 x LAN w. PoESlot for SIM cardAntennaReset buttonPhone
Chapter 2: Getting started98-131305-A Starting up the terminal 12Starting up the terminalSIM cardNote that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.Switching on the terminalUsing the Power switchTo switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or two seconds for the terminal to switch on.Using the ignition systemIf you have connected the ignition system of your vehicle to the I/O connector, you may leave the power switch in the “on” position and the terminal will switch on/off when you start/stop the engine of your vehicle. When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the EXPLORER 325 system.You must set up the ignition function in the web interface. For further information, see Configuring the I/O interface on page 84.Using a remote on/off switchIf an external switch is connected to the remote on/off pins in the DC connector, you may leave the power switch in the connector panel in the “on” position and use the remote switch to turn the terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the power switch on the terminal in the “on” position, you can always switch the terminal back on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the EXPLORER 325 system.NoteIn some cases, the system may reboot after power-on because of the high start-up current.
Chapter 2: Getting started98-131305-A Starting up the terminal 13Power up completedWhen the terminal is switched on, the Power indicator in the terminal lights green.You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register. For further information, see Entering the SIM PIN for the terminal on page 16 and Registering with the BGAN network on page 18.To switch off the terminal flip the Power switch back. It takes 5 to 10 seconds to power down the terminal. Alternatively use the ignition or remote on/off function described above.
Chapter 2: Getting started98-131305-A Connecting the Thrane IP handset 14Connecting the Thrane IP handsetPower supply (PoE)The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from the two interfaces is 32 W.Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are prioritized so that LAN port 1 has the highest priority and port 2 is closed down. For this reason, we recommend connecting your IP handset to LAN port 1.In case of power hold-up (failure on input power), PoE will be turned off completely.Starting up the Thrane IP HandsetThe following procedure is for the Thrane IP Handset. The procedure may be different for another type of IP handset.To connect the Thrane IP Handset, do as follows:1. Connect the Ethernet cable from the Thrane IP Handset/cradle to one of the LAN (PoE) connectors on the terminal as described in the user manual for the handset.2. The handset starts up automatically.When the display shows this symbol in the upper right corner, the handset is ready for making a call.If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status.You can enter the SIM PIN using the IP handset. For details, see Entering the SIM PIN using a phone or IP handset on page 16.NoteThe first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. For information on how to connect additional handsets, see Connecting a new IP handset on page 77.NoteWe recommend connecting to LAN port 1, because in case of insufficient power to the LAN (PoE) interface port 2 will be closed down first.
Chapter 2: Getting started98-131305-A Connecting a computer 15Connecting a computerBefore connecting to the LAN interfaceFor the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically.To check this on your computer (Windows XP), do as follows:1. Go to Start > Settings > Control Panel > Network Connections.2. Right-click on the LAN connection you want to use.3. Select Properties.4. Highlight Internet Protocol (TCP/IP).5. Click Properties. 6. Make sure that the following is selected:• Obtain an IP address automatically• Obtain DNS server address automaticallyConnecting a computer to the LAN interfaceTo connect a computer to the LAN interface, do as follows:1. Power up your computer.2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal.When the computer and the terminal are ready and the terminal is registered on the BGAN network, the terminal automatically starts a Standard data connection. For further information, see Standard connection to the Internet (default) on page 20.For information on how to configure the LAN interface on the terminal, see Configuring the LAN interface on page 63.NoteThis section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 34.
Chapter 2: Getting started98-131305-A Entering the SIM PIN for the terminal 16Entering the SIM PIN for the terminalDo you need a SIM PIN?Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the web interface.For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 15 or Connecting the Thrane IP handset on page 14.Entering the SIM PIN using a phone or IP handsetTo enter the SIM PINIf you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal at start up.Do as follows:•For an analog phone: Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc.Dial <PIN> followed by #.When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang up or dial a number.•For the Thrane IP Handset: Select the BGAN menu, select Enter PIN and enter the administrator user name and password for the terminal. Then enter the PIN for the terminal. Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.Wrong SIM PINAnalog phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the SIM PIN was not accepted. Check that you have the correct PIN and try again.If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).Dial the following:<PUK> * <New PIN> * <New PIN> followed by # or off-hook key.NoteUsing an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 115.
Chapter 2: Getting started98-131305-A Entering the SIM PIN for the terminal 17Example: If the PUK is 87654321 and the new PIN is 1234, dial87654321 * 1234 * 1234 followed by # or off-hook key.If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.Entering the SIM PIN using the web interfaceTo enter the SIM PINDo as follows:1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page.2. Type in the PIN and click OK.When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the PIN is not accepted, see the next section Wrong PIN.For further information on the web interface refer to Using the web interface on page 41.
Chapter 2: Getting started98-131305-A Registering with the BGAN network 18Wrong PINYou have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.Registering with the BGAN networkWhen the SIM PIN is accepted by the terminal, the EXPLORER 325 system automatically starts the registration procedure on the BGAN network.You can monitor the registration procedure in two ways.• Connect the Thrane IP Handset and watch the procedure in the display. • Connect a computer, access the internal web interface of the terminal and watch the Status field in the DASHBOARD. For details, see Using the Dashboard on page 47.The normal startup procedure is shown as follows:1. Searching. The terminal has instructed the antenna to search for the BGAN signal.2. Registering. The terminal is attempting to register with the Satellite Access Station (SAS).3. Ready. The terminal has registered and attached to the SAS and is ready to accept a service request (a call or a data session).Note that the registration procedure may take several minutes. Note on satellite coverageBe aware that if the vehicle is placed on the side of a steep hill or similar, you may not have optimum satellite coverage because the elevation angle of the antenna is changed.
Chapter 2: Getting started98-131305-A Making the first call 19Making the first callWhen the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 26.Making a call from the terminalTo make a call from a phone connected to the terminal, dial00 <country code> <phone number> followed by # or off-hook key.Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 #Making a call to the terminalTo make a call to a phone connected to the terminal, dial+ <Mobile number>•+ is the international call prefix1 used in front of the country code for international calls.•Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system.Example: If you are calling from Denmark and the mobile number for Standard Voice is 870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567.If the mobile numbers are listed in the web interface, you can look them up by selecting PHONE BOOK > Mobile numbers. If the numbers are not listed, refer to the documents provided with your airtime subscription. We recommend saving the mobile numbers in the web interface. See Viewing and editing the mobile numbers on page 53.Making a call from one terminal to anotherTo make a call from one terminal to another, dial 00 <Mobile number>.NoteBy default, any handset connected to the terminal will ring on incoming calls. If you have connected a fax, set the incoming call type on that Phone interface to 3.1 kHz Audio to avoid that the fax rings and answers an incoming Standard call. For further information, see Selecting the call type on page 24.1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 2: Getting started98-131305-A Standard connection to the Internet (default) 20Standard connection to the Internet (default)By default, the terminal automatically connects to the Internet when you connect your computer or other equipment to the LAN interface, provided the terminal is registered on the satellite network.You can then use your connected computer to browse the Internet, send e-mail etc.NoteThis section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 34.
98-131305-A General 21Chapter 3Operating the system 3This chapter describes how to use the EXPLORER 325 system.It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.GeneralTools for setup and useOverviewYou can use the Thrane IP Handset for viewing status, using the phone book of the terminal and for entering the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer.With a computer and a browser, you can use the built-in web interface to set up the terminal.The IP handsetWhen you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The menu system in the IP handset includes the following items for the terminal:•BGAN menu:• Selecting, starting and stopping your data connections• Viewing C/No (signal strength) for the system• Viewing status (“Ready”, “Registering” etc.) for the system• Viewing the software version of the terminal• Entering the PIN and PUK for the terminal• Viewing active events•Viewing GPS status•Contacts:• Inclusion of the terminal phone book (not editable) in the IP handset Contacts• SIP (Session Initiation Protocol):• Selecting/viewing the SIP profile used for communication with the BGAN terminal• Date and time:• Possibility of using UTC time received from the BGAN satelliteFor further information, see the user manual for the IP handset.
Chapter 3: Operating the system98-131305-A General 22The web interface of the terminalThe web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. No installation of software is required. With the web interface you can:• Enter the SIM PIN for the terminal•DASHBOARD page:• start and stop data sessions• view information on calls to/from the terminal• view status of the terminal and antenna• view properties of the terminal and antenna• CONNECT page:• start and stop data sessions for all network user groups connected to the terminal (requires administrator password)•PHONE BOOK page:• view and edit the phone book•MESSAGES page:• send and receive SMS messages•CALLS page:• view the call log (outgoing, received and missed calls and data)• SETTINGS page:• set up the interfaces of the terminal• set up call services• upload software• set up network user groups (requires administrator password)• select the satellite to use for connection to the BGAN network• set the language in the web interface• ADMINISTRATION page:• change the SIM PIN for the terminal• set up user rights (requires administrator password)For information on how to use the web interface, see Using the web interface on page 41.
Chapter 3: Operating the system98-131305-A General 23Services and interfacesThe following table shows which equipment and interfaces you can use to access the services listed in the left column.ServiceInterface on the terminalPhone LAN (PoE)Circuit-Switched3.1 kHz Audioaa. 3.1 kHz Audio is only available in elevations > 45°Analog telephone IP handsetG3 Fax machineStandard Voice Analog telephone IP handsetPacket-SwitchedDatamulti-userComputerDatasingle-userComputerSMS IP handset or computer with web interface
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 24Using a phone or fax machineAvailable interfacesTwo types of voice equipment connect to the terminal:Standard analog phone or G3 fax machine: The terminal has one phone connector for connecting a standard analog phone or fax machine.IP handset: The terminal has two LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment. For information on the features and functions of the Thrane IP Handset, refer to the user manual for the handset.For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system.Selecting the call typeDefinitionThe phone connection can use one of the following call types:•Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps•3.1 kHz Audio, which is a high quality connection used for Premium Voice or G.3 faxIn the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone interface or from an IP handset connected to the LAN interface. Standard Voice is selected by default.When connecting a fax to the Phone interface you must use 3.1 kHz Audio.Selecting the default outgoing call typeTo select the default call type for outgoing calls, do as follows:•Phone. Select the call type in the web interface under SETTINGS > Phone. For further information, see Configuring the Phone interface on page 68.•IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 80.Note3.1 kHz Audio is only available in elevations > 45°
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 25Overriding the default outgoing call typeTo override the default setting for a specific outgoing call, do as follows:•To use Standard Voice for the call,dial 1* before the number. •To use 3.1 kHz Audio for the call,dial 2* before the number.Example: To make a call to Thrane & Thrane in Denmark (+45 39558800), forcing the connection to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog phone, or off-hook key if calling from an IP handset.Phone numbers for incoming 3.1 kHz Audio and Standard Voice3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice by using the dedicated phone number.If the mobile numbers are listed in the web interface, you can look them up as follows:Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 53.If the mobile numbers are not available in the web interface, refer to your airtime subscription.For information on how to make a call to the terminal, see Making a call to the terminal on page 27.Selecting the incoming call typeTo select which call types are accepted for an incoming call, use a computer and the web interface.•Phone. Select the call type under SETTINGS > Phone. For further information, see Configuring the Phone interface on page 68.•IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 80.NoteThis will not change the default call type, only the type used for the ongoing call.NoteThe call type you are using must be selected in the web interface (refer to the next section).NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 26Making or receiving a phone callMaking a callFirst connect your phone to the relevant interface. For further information, see the Installation Manual.You have different options for making a call:•Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 51.Simply dial 00 <Short Dial> followed by # or off-hook key.Example: To call entry number 4 in the phone book, dial 004 followed by # or off-hook key.•Manual Dial. To make a call, dial00 <country code> <phone number> followed by # or off-hook key.Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 #•Call from phone book or call log (only IP handset). • Enter the phone book of the IP handset, scroll to the wanted number and press the off-hook key, or• press the off-hook key from the main screen to display the latest calls in the call log. Then scroll to the wanted number and press the off-hook key again. Note that this is the call log of the IP handset, not of the terminal.If there was an error establishing the connection, refer to the Troubleshooting Guide on page 129.If you are using the IP handset, the handset may show an error message.Depending on the type of error, the web interface may also show an error message. See Viewing the Event list or the Event log on page 124.Receiving a callBy default, all devices connected to the Phone interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings. Refer to Selecting the incoming call type on page 25.Call logInformation of outgoing calls, received calls and missed calls is stored in the call log of the terminal. You can view the call log in the web interface under CALLS. For further information, see Viewing the lists of calls and data sessions on page 55.
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 27Making a call to the terminalTo make a call to a phone connected to the terminal, dial + <Mobile number>•+ is the international call prefix1 used in front of the country code for international calls.•Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows:Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 53.If the mobile numbers are not available in the web interface, refer to the documents included with your airtime subscription.Receiving a voice mail messageIf a call to the EXPLORER system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the EXPLORER messaging system to alert you that there is a voice message. The SMS has the contents:• Number called from• Date and time the voice mail message has been received• Number to call to listen to the voice mail messageTo see that a new SMS has arrived you open the web interface. For further details see Receiving a message on page 58.Making local phone callsYou can make local calls between various phones connected to the terminal.Local phone numbers always start with 0.For an overview of the numbers assigned to each type of interface, see Local numbers and special-purpose numbers in the next section.To make a local call, dial <local number> followed by # or off-hook key.1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 28Dialing functionsLocal numbers and special-purpose numbersThere are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal.NoteRemember the “0” at the start when you dial a local phone number. If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers in stead of a local number.Number Function0 * followed by # or off-hook key Redial last called number on this interface.00 * followed by # or off-hook key Redial last answered call on this interface.Note: If the last answered number is unlisted, you are not allowed to dial back.00 followed by one of the numbers 1-199 and # or off-hook keyShort dial phone numbers in phone book.0301 followed by # or off-hook key Local call to analog phone. 0500 followed by # or off-hook key Local call broadcast to all IP handsets.0 followed by one of the numbers 501-516 and # or off-hook keyLocal call to IP handset.0900 followed by # or off-hook key Local call broadcast to all phones.
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 29Dialing prefixesApart from the numbers above, the terminal uses the following dialing prefixes:•1* before the phone number will force the connection to use Standard Voice.•2* before the phone number will force the connection to use 3.1 kHz Audio.1•#31# before the phone number will hide the caller’s phone number to the recipient.•*31# before the phone number will show the caller’s phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.• For analog 2-wire telephones, use the R key during a call to get access to a supplementary services function. The supplementary services functions supported by the terminal are described in the following sections.Handling waiting callsDuring a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released.In the web interface you can enable or disable the call waiting indication. For further information, see Call waiting on page 74.Analog 2-wire phones with R key: When you receive a Call Waiting indication, you have the following options:1. Note that 3.1 kHz Audio is only available in elevations > 45°NoteDifferent types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.If you want to: Do as follows (standard 2-wire phone):Clear the current call,and accept the waiting call.Press R 1 #Hold the current call,and accept the waiting call.Press R 2 #Ignore the waiting call. Take no action.Reject the waiting call. Press R 0 #
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 30Holding a callDuring a call, you may place the initial call on hold while another call is made. Thrane IP Handset:Select Options > Hold in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset.Analog 2-wire phones with R key:NoteDifferent types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.If you want to: Do as follows (standard 2-wire phone):Place a call on hold. Press R 2 #.Place the existing call on hold and establish a new call.Press R and dial the second phone number followed by #.Shuttle between the two calls.Press R 2 #(irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)Clear the held call, if no waiting call exists.Press R 0 #.Clear an active call and return to the held call.Press R 1 #. Note that this is only possible if no waiting call exists.
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 31Transferring a callWhen you receive a call, you can transfer this call to another phone connected to the terminal.Thrane IP Handset:Select Options > Transfer in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the Thrane IP Handset.Analog 2-wire phones with R key:Do as follows to transfer a call:1. Press R 4 * <local number> #.The phone with the local number you dialed starts to ring. 2. You now have two options.• Hang up. The phone or headset you transferred the call to continues to ring. When the call is answered, a connection is established between the initial caller and the new recipient.• Do not hang up. When the new recipient answers, you can have a conversation before hanging up. When you hang up, the call is handed over to the initial caller.NoteDifferent types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Chapter 3: Operating the system98-131305-A Using a phone or fax machine 32Sending or receiving a fax messageHandling delaysWhen sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.Sending a fax message from the terminalThe fax machine must be connected to the Phone interface of the terminal. Refer to the installation manual.3.1 kHz Audio must be used for an analog fax machine. Refer to Selecting the default outgoing call type on page 24.To send a fax from a fax machine connected to the terminal, dial 00 <country code> <phone number> #Example: To send a fax to Thrane & Thrane in Denmark (+45 39558888, dial 00 45 39558888 #Sending a fax message to the terminalTo send a fax message to the terminal, dial+ <Mobile number> #•+ is the international call prefix1 used in front of the country code for international calls.•Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. Use the 3.1 kHz mobile number. If the mobile numbers are listed in the web interface, you can look them up as follows:Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 53.If the mobile numbers are not available in the web interface, see your airtime subscription.Receiving a fax messageAn analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer to Selecting the incoming call type on page 25.NoteThe 3.1 kHz service used for fax is only available in elevations > 45°. If the default setting in the web interface is not 3.1 kHz Audio, you can dial 2 * before the number to force the connection to use 3.1 kHz Audio. For further information, see Overriding the default outgoing call type on page 25.1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.NoteThere are two mobile numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 3: Operating the system98-131305-A Using a computer 33Using a computerInterfacesThe terminal has two LAN connectors for connecting computers, IP Handsets or other LAN equipment.For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system.Standard IP or Streaming IP on LANThe BGAN network supports different classes of data connection to the Internet. The main classes are Standard IP and Streaming IP.• Using a Standard IP connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.• Using a Streaming IP connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP.The user pays for the duration of the connection (per minute charge).You can set up various types of connection using the profiles and traffic flow filters. For further information, see Using profiles on page 109 and Using traffic flow filters on page 112.NoteFor optimum performance it is important that you select the right traffic class when defining profiles for your connection.
Chapter 3: Operating the system98-131305-A Using a computer 34Working with network user groupsThe LAN users of the EXPLORER 325 system can be organized in network user groups with different setup and different access rights. The network user group you belong to is determined by one or more of the following:• the LAN port you connect to• the IP address of the device you are using• the MAC address of the device you are usingNon-administrator users can only see and start/stop profiles configured for their own network user group.Using the web interface and administrator password you can configure the network user groups and network devices. For further information, see Managing LAN network users on page 85.Connecting to the InternetDefault setupBy default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which is automatically activated. Note that this setting may result in unintended use of bandwidth (see the next section). For further information on network user groups, see Managing LAN network users on page 85.Unintended use of bandwidthThe system default setting is automatic activation of a standard data connection. With this setup you connect the PC to the network and start using the applications. You do not have to connect to the web interface to start using the services, it is plug-and-play. This setting involves a high risk of being charged for airtime and bandwidth when connected computers perform automatic software updates. To avoid unintended use of bandwidth through automated background services the terminal can be set to not automatically connect to the Internet when you connect your computer or other IP equipment (PDA, webcam, etc.) to the network interface. You set this in the web interface. These automatic background services could be Windows update downloads or checking for e-mails automatically at short time intervals. If you want to start a data connection in this mode you must access the system in one of the following ways:• Use the web interface to activate your data session, standard IP and/or streaming IP, from the Dashboard, or• Use the master IP handset (local number 0501) to activate your data session (CONNECT menu). NoteYou should only update software when you are connected at the office or at home where bandwidth and airtime are less costly. NoteOptimize airtime and bandwidth usage: You are charged for the bandwidth used for automatic PC software updates. We recommend to disable this feature in your computer.
Chapter 3: Operating the system98-131305-A Using a computer 35Accessing your data sessionsData sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD.• Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.• Profiles that are currently active are displayed as a link with the text “Stop <name of profile>”. • Profiles ready to be activated are displayed as a link with the text “Start <name of profile>”. Start/stop Standard IP on the LAN interfaceBy default, Standard IP is always activated on the terminal. If you only want Standard data to be activated when you need it, you can disable automatic activation under SETTINGS > LAN > Network user groups.When automatic activation is disabled in the Network user groups page, you can manually start/stop your Standard IP profile from the Dashboard by clicking Start <name of profile> or Stop <name of profile> under PROFILES ON LAN at the bottom of the page.NoteTo manage data sessions for all users you need an administrator password. For further information, see Starting/stopping data sessions on page 97.
Chapter 3: Operating the system98-131305-A Using a computer 36Start/stop Streaming IP on the LAN interfaceTo start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN.For information on setup of the network user groups, see Managing LAN network users on page 85. For information on how to set up a profile, see Using profiles on page 109.The EXPLORER 325 system supports 32, 64 and 128 kbps Streaming.NoteThe Streaming link is only available if your network user group includes a Streaming profile. See Editing a network user group on page 87.ImportantIf you have selected a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface. However, if you select one or more secondary profiles, you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic.
Chapter 3: Operating the system98-131305-A Using a computer 37Accessing the terminal from a remote locationPreparing the terminal for remote managementThere are three steps you must go through before you can access the terminal from a remote location:1. Set up the terminal for control from a remote location as described in Remote management on page 119.2. Activate a data connection in one of the following ways:• Remote start of a data connection with an SMS, see Remote activation on page 120 and Activating a data connection with an SMS below.• Automatic activation of a Standard data connection, see step 11. on page 90 in Setting up the network user groups.• Manual activation of a data connection, see Start/stop Standard IP on the LAN interface on page 35.3. Note the terminal’s external IP address, found in one of the following ways: • If you are using SMS activation, you will receive an SMS with the IP address. • Otherwise, connect a computer locally to the terminal and start the web interface. The IP address of the terminal is shown in the Dashboard under ONGOING DATA SESSIONS (in parenthesis).This is the IP address you must use afterwards to access the terminal.Activating a data connection with an SMSTo be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 120.Send an SMS to the mobile number of the terminal. The activation SMS must have the following format for activating and deactivating a connection:•ACTIVATE <name of network user group>:<name of profile> <password>•DEACTIVATE <name of network user group>:<name of profile> <password>For more information on network user groups see Setting up the network user groups on page 87.NoteIf Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up a static IP address, refer to step 7. on page 89 in the section Editing a network user group.Activation SMS examplesStandard data connection in the Default network user groupACTIVATE default group:standard 1234567890Streaming 32 connection in the network user group Group 0DEACTIVATE Group 0:streaming 32 1234567890
Chapter 3: Operating the system98-131305-A Using a computer 38Accessing the terminal using web interfaceAfter preparing the terminal as described in the previous sections, do as follows to access it:1. Make sure your remote computer has access to the Internet.2. On the remote computer, open your web browser.3. Enter the IP address of the terminal followed by a colon and the port number http://<ip address>:<incoming port>.• <ip address> is the address from step 3. above.• <incoming port> is the port you defined in Remote management on page 119.Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.You should now be connected to the built-in web interface of the terminal from your remote computer.Accessing the terminal using AT commandsAfter preparing the terminal as described in the previous sections, do as follows to access it:1. Make sure your remote computer has access to the Internet.2. On the remote computer, start a Telnet session.3. Select TCP/IP and type in the IP address and port number.The IP address is the external IP address of the terminal (see step 3. on page 37).The port number is the number defined in the Remote management page under AT commands (see page 119).4. When the connection is established, type in your AT commands.
Chapter 3: Operating the system98-131305-A Using a computer 39Using PPPoE (Point-to-Point Protocol over Ethernet)OverviewYou can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset. Possible applications are:•Connecting a router• Connecting broadcast equipment, optionally through a PC• Establishing a Picocell for the use of cell phonesThe following drawing shows connections managed through PPPoE and web interface respectively.Configuring the connected equipment for PPPoETo use PPPoE with your EXPLORER system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 66.After enabling PPPoE in the terminal, you must configure your equipment.How to do this depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal:•User name and password.The user name and password can be left blank (or insert user name: void and password: void). Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider. BGAN terminalPDP ContextBGAN neworkBuilt-inwebinterfacePPPoE connectionPC and/or broadcast equipmentUser PC 1Applicationsfor PPPoE Handling connection to the BGAN terminalAssigning connection (PDP context) to go out on the BGAN networkRouterPico cellPPPoE connectionUser PC 2PPPoE connectionIP Handset
Chapter 3: Operating the system98-131305-A Using the IP handset 40To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription.Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information.• For setups that have a check box for “Enable LCP extensions”, deselect this.No further configuration is needed to make a Standard IP data connection to the Internet.See the table below for information on how to configure specific services for your PPPoE connection.If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal.For a list of supported AT commands and their functions, refer to Supported AT commands for PPPoE on page 144.Using the IP handsetYou can use the Thrane IP Handset as a user interface for the EXPLORER 325 system as well as for making calls.The IP handset has a dedicated menu for the EXPLORER 325 system. You find a list of the menu items available in The IP handset on page 21.For information on how to start up the IP handset, see Connecting the Thrane IP handset on page 14.For further information on how to use the IP handset, refer to the IP Handset User Manual.Text to type in the Service Name field Function(Blank) Initiates a Primary Standard Data connection (default)XBB:BACKGROUND Initiates a Primary Standard Data connection (Same as blank!)XBB:STREAM32K Initiates a Primary Streaming 32 kbps connectionXBB:STREAM64K Initiates a Primary Streaming 64 kbps connectionXBB:STREAM128K Initiates a Primary Streaming 128 kbps connectionXBB:<AT String> This allows the PPPoE clients to enter a full AT context activation string.Example:XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”
98-131305-A Introduction 41Chapter 4Using the web interface 4This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 325 system.IntroductionThe web interfaceWhat is the web interface?The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser.
Chapter 4: Using the web interface98-131305-A Introduction 42Proxy settings when accessing the web interfaceIf you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.To disable the use of a Proxy server completely, do as follows:1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.2. Clear the box labeled Use a proxy server for your LAN. 3. Click OK.When the proxy server settings are disabled, close your browser.You may need to change this setting back on return to your Internet connection. NoteThe following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.
Chapter 4: Using the web interface98-131305-A Introduction 43Accessing and navigating the web interfaceAccessing the web interfaceTo access the web interface, do as follows:1. Connect your computer to the terminal.2. Start up the terminal. For details, see Getting started on page 11.3. Open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar.If your connected computer is set up to obtain a DNS server address automatically, this name is translated into the local IP address of the terminal. The default IP address of the terminal is http://192.168.0.1.Changing the languageWhen you have access to the web interface, if you want to display a different language than English, select SETTINGS > LANGUAGE from the left menu, select a language from the list and click Apply. For further information, see Selecting the language on page 102.NoteIf the IP address is changed and you do not have the new address, you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal. You can then access the web interface and change the IP address.Note that if you do not change the IP address, the default IP address will only be valid until the terminal is powered off. Then the terminal returns to the IP address from before the Reset button was pressed. For further information on the Reset button, see Reset button on page 142.
Chapter 4: Using the web interface98-131305-A Introduction 44Overview of the web interfaceWhen the web interface opens, the title bar shows the name of the product.The web interface consists of the following sections.•The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.•The status field shows the signal strength.•The icon bar shows icons for new SMS messages and for active events, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.•The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions.NavigationStatusIcon bar Contents sectionpanefieldTitle bar
Chapter 4: Using the web interface98-131305-A Introduction 45Icons in the icon barThe following icons may appear in the icon bar in the web interface:Navigating the web interface•To expand a menu, click the menu in the navigation pane. •To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section.•To see the site map, click SITE MAP in the navigation pane. The site map lists all topics and submenus. Click on items in the site map to go directly to the relevant location.Icon ExplanationA new SMS message, or information of Voice mail, has arrived.Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 58.An event is active.Click the icon to see a list of active events. For explanations of the event messages, see List of events on page 133.Note that this icon will remain in the icon bar as long as the event is still active.
Chapter 4: Using the web interface98-131305-A Entering the SIM PIN in the web interface 46Entering the SIM PIN in the web interfaceDo you need a SIM PIN?If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.To enter the SIM PINIf your SIM card requires a PIN, and the PIN has not yet been entered, you must enter it. When you access the web interface, it opens on the PIN page. Until you have entered the PIN you can only upload software and view the DASHBOARD. Access to all other parts of the web interface requires a PIN.For information on how to enter the SIM PIN, see Entering the SIM PIN using the web interface on page 17.When the correct PIN has been entered, the web interface opens the Dashboard and is ready for use.NoteYou may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN. For details, see Setting up the use of SIM PIN in the terminal on page 115.NoteUsing an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 115.NoteSome parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see Setting up user permissions on page 117.
Chapter 4: Using the web interface98-131305-A Using the Dashboard 47Using the DashboardOverviewThe Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna.For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 34.
Chapter 4: Using the web interface98-131305-A Using the Dashboard 48PropertiesThe PROPERTIES section of the DASHBOARD shows the following information:•Airtime provider. The name of your Airtime Provider.•GPS position. The GPS position of your EXPLORER 325 system.•Status. The status of the EXPLORER 325 system.The status can be one of the following:•Scanning. The terminal has instructed the antenna to scan for a BGAN signal. (The antenna status will show “Sky scan”)•Searching. The antenna has found a BGAN signal and the terminal is searching for a BGAN network in order to perform a registration. (The antenna status will show “Tracking”)•Registering. The terminal is attempting to register with the Satellite Access Station (SAS).•Ready. The terminal has registered and connected to the SAS and is ready to accept a service request (a call or a data session).•Data active. The terminal has established a call or a data session through the BGAN network.•No GPS fix. The GPS receiver has not yet achieved position fix. It may take some time to achieve GPS fix depending on a number of conditions. First of all, the antenna should have an unblocked view to as much of the sky as possible.The terminal will not be able to register with the SAS without a GPS fix.•Not registered. The terminal has not been able to register with the BGAN network.•Satellite selection. The satellite selected for logon. For further information, see Selecting the preferred BGAN satellite on page 101.•Current satellite. The satellite to which the system is currently logged on.•Unit serial number. The serial number of the terminal.•Software version. The version of the software embedded in the terminal.•Local IP address. The local IP address of the terminal. This is the IP address used to access the terminal from a device connected to the terminal.•IMEI number. The IMEI number (International Mobile Equipment Identity) of the terminal. This is a unique number that identifies your terminal.•Antenna status. The status of the antenna.The antenna status can be:•Sky scan. The antenna is searching for the BGAN signal.•Tracking. The antenna has found and locked to the BGAN signal. The antenna is now tracking the BGAN signal.•No antenna. No known antenna is detected by the terminal.NoteIn some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but not shown.This also applies if the EXPLORER is not yet registered on the BGAN network, but the GPS position is received.
Chapter 4: Using the web interface98-131305-A Using the Dashboard 49Viewing information on calls and data sessionsThe following sections in the Dashboard show information on calls and data sessions.•ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.•ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the external IP address that is assigned to each profile.•SESSIONS TOTAL lists the totals for each connection. The list shows the time connected (hh:mm:ss) for voice and Streaming IP, and MB transferred for Standard data.The counters show totals for connections since the counters were last cleared. For information on how to clear the counters, see Log handling on page 108. NoteThe counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.NoteIf power to the terminal is interrupted unintentionally, the totals may be slightly inaccurate at next startup.
Chapter 4: Using the web interface98-131305-A Using the phone book 50Using the phone bookGeneral usageOverviewIn the phone book you can:• Look up phone numbers.• Look up short-dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers.NoteIf you are using a Thrane IP handset with the terminal, the contacts from this terminal phone book are included (read only) in your handset phone book.
Chapter 4: Using the web interface98-131305-A Using the phone book 51Accessing the phone bookTo access the phone book, select PHONE BOOK from the left navigation pane.The phone book shows all entries with entry number, name and phone number. Empty place holders are also included.To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.The phone book holds 199 entries divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.Short dialThe entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number.Simply dial 00 <short dial> followed by # or off-hook key.Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.
Chapter 4: Using the web interface98-131305-A Using the phone book 52Editing phone book entriesAdding a new entryTo add a new entry, do as follows:1. In the phone book, locate the empty entry number where you want to add the new phone number and click New.2. Type in the name and phone number of the new entry and click Save entry.The new name and number are now listed at the specified entry number in the phone book.Modifying an entry in the phone bookTo modify an entry, do as follows:1. In the phone book, click Edit next to the entry you want to modify.2. Modify the name or number as wanted and click Save entry.The name and/or number in the selected entry is now replaced with the new information.Deleting an entry in the phone bookTo delete an entry, click Delete next to the entry you want to delete.Deleting all entries in the phone bookTo delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK page.
Chapter 4: Using the web interface98-131305-A Using the phone book 53Viewing and editing the mobile numbersThe mobile numbers are the phone numbers to use when making a call to the terminal.To view the mobile numbersTo view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. To enter or edit the mobile numbersTo enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.NoteThese numbers are not listed at delivery. The user must enter the number received from the Airtime Provider.
Chapter 4: Using the web interface98-131305-A Using the Call log 54Using the Call logInformation on total usageTo enter the CALLS page select CALLS from the left navigation pane. This page contains information on usage for circuit-switched connections.The listed information includes:• time connected using Standard Voice and • time connected using 3.1 kHz Audio.NoteIf power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
Chapter 4: Using the web interface98-131305-A Using the Call log 55Exporting the call logYou can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared. For information on how to view the lists of calls and data sessions, see the next section.To export the entire call log to a file, do as follows:1. In the CALLS page, click the link Export call log to file.2. Browse to the location where you want to save the log.3. Click OK.Viewing the lists of calls and data sessionsTo see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS page:•Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call. •Received calls shows the start time, calling phone number, duration and type (Standard or 3.1 kHz Audio) of each incoming call.•Missed calls shows the start time, calling phone number and type (Standard or 3.1 kHz Audio) of each incoming call that was not received.•Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each Standard IP session.•Streaming data sessions shows the start time, duration, type (Streaming 64 or 128 kbps) and estimated charge of each Streaming IP session.Date and time is the international UTC time, received from the satellite. For information on the available types of service, see The BGAN services supported by EXPLORER 325 on page 8.You can sort each of the lists by clicking the title of the column you wish to sort by. If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page.When there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls.NoteThe estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane does not take responsibility for the correctness of this estimated charge.
Chapter 4: Using the web interface98-131305-A Handling SMS messages 56Handling SMS messagesSending an SMS messageTo send an SMS message from the terminal, do as follows:1. Click MESSAGES from the left navigation pane.This page contains new incoming messages.2. In the left navigation pane, click Write message.3. Type in the message in the Write new message field.If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 for Denmark or 00 1 for USA).5. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.ImportantIf the terminal is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox.To make sure a message has been sent, check that it has been moved to the Sent folder.
Chapter 4: Using the web interface98-131305-A Handling SMS messages 57You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 60.6. Click Send.The message is now sent and moved to the Sent folder. Options for messages in the OutboxMessages in the Outbox are messages that have not been sent, e.g. because the terminal was not online when you attempted to send the messages.To access the Outbox, click MESSAGES > Outbox from the navigation pane.You have the following options for messages in the Outbox:• When the terminal is online, click Resend next to the message you want to send. When the Write message page opens, click Send.The terminal now attempts to send the message again. To make sure the message has been sent, look in the Sent folder.• Click Delete next to a message to delete it.• Click Delete all messages in Outbox to delete all the messages.Options for messages in the Sent folderThe Sent folder contains SMS messages that have been sent.To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.From the Sent folder you have the following options:• Click Resend next to a message you want to send again. When the Write message page opens, click Send.The terminal now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. There should now be two copies of the sent message.• Click Forward next to a message you want to forward. Type in the phone number of the new recipient and click Send.The terminal now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder.• Click Delete next to a message to delete it.• Click Delete all sent messages to delete all the messages.NoteThe original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox.
Chapter 4: Using the web interface98-131305-A Handling SMS messages 58Sending an SMS message to the terminalYou can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial+ <Mobile number>The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to the documents provided with your airtime subscription.Receiving a messageIf a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s).Otherwise, to see new messages click MESSAGES from the left navigation pane. The page shows new incoming messages.If the message is not an SMS message but information of voice mail, call your Voice mail service number to hear the Voice mail. The Voice mail service number is normally listed in the SMS message.You may also find the Voice mail service number under MESSAGES > Message settings. Note that the voice mail number is only shown here if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.NoteThe terminal does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected.
Chapter 4: Using the web interface98-131305-A Handling SMS messages 59Options for new SMS messagesTo see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message:• Click Archive to move it to your Inbox containing read messages.• Click Reply to reply to a message. Then type in your reply and click Send.For information on how to include the original message in your reply, see Setting up the default message options on page 60.• Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.• If you want to move all the new messages, click Move all new messages to Inbox.Options for SMS messages in the InboxThe messages in the Inbox are the incoming messages that have been read and moved from the list of new messages (refer to the previous section).From the Inbox, you have the following options:• Click Reply to reply to a message. Then type in your reply and click Send.For information on how to include the original message in your reply, see Setting up the default message options on page 60.• Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.• Click Delete to delete the message. • Click Delete all messages in Inbox to delete all read messages in the Inbox. NoteNew messages cannot be deleted until they have been moved to the Inbox.
Chapter 4: Using the web interface98-131305-A Handling SMS messages 60Configuring message settingsSetting up the default message optionsYou can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 56.Do as follows:1. Select MESSAGES > Message settings from the left navigation pane.2. If you want to include the original message when you reply, select Yes next to Include message in reply.3. Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.4. Click Apply.
Chapter 4: Using the web interface98-131305-A Handling SMS messages 61Viewing or changing SMS service center numberThe SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card.• To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane.• To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the page.The SMS service center number is provided from your Airtime Provider.Viewing the Voice mail numberYou get an SMS notification in the web interface when you have received Voice mail. The Voice mail number is the number you call to hear your incoming voice mail.To see the Voice mail number, selectMESSAGES > Message settings from the left navigation pane. The Voice mail number field shows the Voice mail number.NoteThe Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 62Setting up the interfacesThe SETTINGS page (Antenna properties)The SETTINGS page shows properties of the connected antenna.To access the SETTINGS page, select SETTINGS from the left navigation pane.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 63Configuring the LAN interfaceOverviewThe EXPLORER 325 terminal has 2 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to Managing LAN network users on page 85.Setting up the local LAN IP addressesIn the web interface you can set up the IP addressing between the terminal and devices connected to the terminal. The terminal has a built-in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal.You can also set up the local IP address used by the connected devices to access the terminal. The drawing below shows the default setup.CAUTION! All connections to the LAN interface may be affected when you change the following settings. This also includes your own current connection to the web interface.Local IP addresses(default setup)TerminalDevice 1Device 2192.168.0.1192.168.0.1assigned by the terminal (DHCP)assigned by the terminal (DHCP)
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 64To change the local IP addresses, do as follows:1. From the left navigation pane, select SETTINGS > LAN.2. At DHCP status, select Enabled (recommended for most purposes), or Disabled.•If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device.3. If you want to change the Local IP address and the Netmask of the terminal, type in the new address and netmask.The Local IP address is the IP address of the terminal. It is used for accessing the web interface. By default, the address is 192.168.0.1 and the netmask is 255.255.255.0.4. Click Apply.NoteA number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal. See List of reserved IP subnets on page 143.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 65Port forwardingPort forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet.We recommend using a static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up a static IP address, refer to step 6. on page 89 in the section Editing a network user group.For information on how to set the terminal in Router mode, see step 5. on page 89 in the section Editing a network user group.The following example shows how to allow Internet access to a mail server (smtp) connected to the terminal. The mail server in this example has the IP address 192.168.0.100.1. Select LAN > Port forwarding in the left navigation pane.2. Select Enabled to generally enable port forwarding.3. Type in the Incoming port range.4. Type in the Destination IP address, which in this example is the IP address of the mail server: 192.168.0.100.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 665. Type in the Destination port range. 6. Repeat step 3. to step 5. to set up port forwarding to additional servers.7. In t h e Active column, select which ports should have port forwarding activated.8. Click Apply.You can now access the mail server from the Internet, using the public IP address of the terminal.If you do not know the IP address, you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS.Enabling PPPoE (Point-to-Point Protocol over Ethernet)What is PPPoEBy using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection.On the equipment connected to the EXPLORER 325 terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password. For details, refer to Using PPPoE (Point-to-Point Protocol over Ethernet) on page 39 and to the documentation for your connected equipment.On the EXPLORER 325 terminal you must enable PPPoE before you can establish a PPPoE connection. Refer to the next section.Enabling PPPoE in the EXPLORER 325 terminalTo enable PPPoE in the terminal do as follows:1. Select SETTINGS > LAN > PPPoE.2. Select Enabled.3. Click Apply.4. Restart the terminal for the setting to take effect.For information on how to establish a connection with PPPoE, see Using PPPoE (Point-to-Point Protocol over Ethernet) on page 39.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 67Setting up static routingWhen you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing.To set up a new device for static routing, do as follows:1. Select SETTINGS > LAN > Static route.2. Click Add.3. Enter the values for your device.• Destination: The IP address you want to route to.• Netmask: The netmask you want to route to.• Gateway: The gateway, e.g. the address of a wireless access point or router to which the destination device is connected.4. Click Apply.The values for the new entry are now in the list. This means that the terminal can communicate with the destination IP address on the other side of the gateway.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 68Configuring the Phone interfaceTo configure the Phone interface do as follows:1. Select SETTINGS > Phone from the left navigation pane.2. Set the call type for incoming and outgoing calls.The call types are described in more detail in Selecting the call type on page 24.•For Incoming calls, you can select Standard or 3.1 kHz Audio or both1. If you select both, any device connected to the Phone interface will react (ring) on incoming calls. If you select e.g. Standard, the Phone interface will only react on calls made to the Standard phone number.•For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be used by default, if possible, for any outgoing call. Note, however, that fax machines must use 3.1 kHz Audio.3. Click Apply.1. Note that 3.1 kHz Audio is only available in elevations > 45°NoteYou can override the default setting for outgoing calls by dialing 1* (force the call to Standard) or 2* (force the call to 3.1 kHz Audio) before the number. For further information, see Overriding the default outgoing call type on page 25.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 69Setting the common interface settingsOverviewThe settings under COMMON are common for all interfaces. Note, however, that in order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group.Definition of Access Point Name (APN)The APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network. APNs are provided from the Airtime Provider. They may also be defined on the SIM card.How to use the common APNWhen you configure the APN for your individual network user group, select Common to use the setting from this page. If you are using the same APN for many network user groups, it is easier to define it once under Common, and then simply select Common for the relevant network user groups. Also, if you change the common APN at a later stage, it is automatically updated for all network user groups where the Common setting is selected.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 70To set up the common interface settingsTo set up the common interface settings, do as follows:1. Select SETTINGS > Common.2. Select the APN. You have the following options:•SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.•Network assigned. The APN is assigned from the network.•User defined. Type in the APN. APNs are provided from the Airtime Provider.3. At Buffering on Streaming profiles, select Enabled or Disabled.• If you select Enabled, your Streaming connection will be buffered. This means that the transmission is slightly delayed in order to ensure a precise and continuous data stream.•If you select Disabled, your Streaming connection will not be buffered. This means the data is delivered immediately, but may vary slightly in transmission speed.4. Click Apply.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 71Setting up call servicesOverviewThe setup of call services is also common for all interfaces.In the web interface you can set up the following supplementary services:•Call forwarding• Call barring• Call waiting• Line identification• Closed user groupNote that, depending on the network, some of these call service settings may prevent others from being activated.The settings apply for all connected devices using a circuit-switched service.NoteThe terminal must be registered on the BGAN network before you can set up the call services in the web interface.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 72Call forwardingYou can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded. This service is usually set up by the airtime provider.Do as follows:1. Select SETTINGS > Common > Call forward from the left navigation pane.2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait is displayed.3. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.4. Next to the enabled items, you can type in the phone number you want to forward the call to.5. If you have selected Forward if no reply, select from the drop-down list the period of time the system should wait before forwarding the call.6. Click Apply.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 73Call barringDo as follows to bar incoming and/or outgoing calls to and from the terminal:1. Select SETTINGS > Common > Call barring from the left navigation pane.2. Click OK next to Read current settings, to make sure the page is updated.3. For each call type, select which calls should be barred.4. In the Barring PIN field, type in the PIN for your call barring setup.5. Click Apply.NoteThis is not the SIM PIN entered at startup, but a network PIN which is supplied together with your SIM PIN.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 74Call waitingYou can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data.Do as follows:1. Select SETTINGS > Common > Call waiting from the left navigation pane.2. Click OK next to Read current settings to make sure the page is updated.3. For each call type, select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data.4. Click Apply.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 75Line identificationYou can set up the terminal to show your number when you are making a call or transmitting data.Do as follows:1. Select SETTINGS > Common > Line identification from the left navigation pane.2. Select Show my number and click Apply.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 76Closed user groupYour subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group.To define the settings for these user groups, do as follows:1. Select SETTINGS > Common > Closed user group from the left navigation pane.2. Type in your user group number(s) under Group no.Your airtime subscription lists your user group number(s).3. Select which group(s) should be active.If you select Subscribed, the group(s) included in your subscription will be active.4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used.5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up. Note that if you selected Subscribed above, this setting will not be used.6. Click Apply.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 77Managing IP handsetsOverviewThe terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The EXPLORER 325 terminal supports connection of up to 16 handsets.Each handset must have a local number in the range 0501 to 0516 as well as a unique password. Note that you must set this up in the web interface for the connections to work. For further information, see the next section Connecting a new IP handset.Connecting a new IP handsetTo connect a new IP handset, do as follows:1. Connect the IP handset to one of the LAN ports of the terminal.2. In the web interface, select SETTINGS > IP handsets.NoteThe handset with the local number 0501 is the master handset. This means you can start/stop data sessions from the terminal with this handset, if the function is allowed in the User permissions page. See Setting up user permissions on page 117.NoteThe first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 783. If you want to change the password, click Edit next to the number you want to use.4. Enter the password you want for your IP handset.5. In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows:1. In the IP handset, enter the menu system (select Menu) and select SIP to get the list of profiles.2. Select the BGAN profile and select Options (left softkey).3. Select Edit/View and change the user name and password. Note that the user name is also the local number for the handset.When the terminal and the handset have recognized each other, a Configure link appears next to the handset in the IP handsets page of the web interface. This link provides direct access to the built-in web interface of the IP handset. For further information, refer to the user manual for the IP handset.NoteThe Thrane IP Handset only supports numbers (no letters) in the password.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 79Setting up the IP handsetsTo set up IP handsets, do as follows:1. Select SETTINGS > IP handsets.2. Select Edit next to a handset to change the password of the handset.Remember that you must enter the same password and local number (user name) in the IP handset.3. Select Configure next to a handset to access the built-in web interface of the IP handset. The web interface of the IP handset opens. It is very similar to the web interface of the terminal, but has a handset icon in the top left corner.With the web interface of the IP handset you can access the internal settings of the IP handset. For further information, refer to the user manual for the IP handset.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 80Setting the call types for IP handsetsIn the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number. For further information on Restricted dialing, see Restricted dialing on page 122.To set the call types for IP handsets, do as follows:1. Select SETTINGS > IP handsets > Call settings.2. For each handset, select the call types you want to enable for incoming and outgoing calls.The call types are described in more detail in Selecting the call type on page 24.•For Incoming calls, you can select Standard or 3.1 kHz Audio or both. If you select both, the handset will react (ring) on any incoming call. If, for example, you select Standard, the handset will only react on calls made to the Standard phone number.•For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be used by default, if possible, for any outgoing call.3. Click Apply.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 81Setting up the IP handset compatibilityIf you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use IP handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below.To see the software version of your IP handset, select MENU > Status > Software version in the IP handset.To change the IP handset compatibility, do as follows:1. Select Settings > IP handsets > Server settings.2. Select the IP handset compatibility as follows:• If you are connecting your IP handset(s) through a separate router with NAT, select Version 1.8 or newer and use IP handsets with software version 1.8 or newer.• If you are connecting your IP handset(s) directly to the terminal or through a switch without NAT, select Version 1.7 or older. In this case you can use IP Handsets with any software version.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 82Configuring the discrete I/O interfaceI/O pins and their functionsThe I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows:Pin 1: Ringer output.Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or Normally open. • Normally closed (default):The internal switch at pin 1 is normally closed (pin 1 is connected to ground). When the terminal is notified of an incoming call from the satellite interface, the switch opens (no connection to ground). When the call is answered, or the caller gives up and releases the call, the switch is closed again.• Normally Open:The internal switch at pin 1 is normally open (no connection to ground). When the terminal is notified of an incoming call from the satellite interface, the switch is closed (pin 1 is connected to ground). When the call is answered, or the caller gives up and releases the call, the switch is opened again.Pin 2: Warning/Error output.Pin 2 acts as a built-in switch in the terminal. Pin 2 can be used to provide an external signal that indicates active warning/error condition(s). You can configure pin 2 to be Normally closed or Normally open.• Normally Closed (default):The internal switch at pin 2 is normally closed (pin 2 is connected to ground). When an alarm occurs, the switch opens (no connection to ground). The switch is closed again when all warnings/errors are cleared.• Normally Open:The internal switch at pin 2 is normally open (no connection to ground). When an alarm occurs, the switch is closed (connected to ground). The switch is opened again when all warnings/errors are cleared.Pin 3: Mute output.Pin 3 acts as a built-in switch in the terminal. Pin 3 can be used to provide an external signal that is active during a phone call. The signal can be used to mute external equipment. You can configure pin 3 to Normally closed or Normally open.• Normally Closed (default):The internal switch at pin 3 is normally closed (pin 3 is connected to ground). During phone calls, the switch opens (no connection to ground). When the call is ended, the switch is closed again (connected to ground).• Normally Open:The internal switch at pin 3 is normally open (no connection to ground). The switch is closed (connected to ground) during phone calls. When the call is ended, the switch opens again (no connection to ground).Pin 4: Radio silence input. Activation of this pin causes the system to assume radio silence, i.e. to stop all transmission from the system. The terminal gracefully closes all open connections, and deregisters from the BGAN
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 83network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high.• Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated.• Active high: Connect pin 4 to ground (< 1.2 V DC). When it should be activated, disconnect it from ground.Pin 5/8: Ignition input.The ignition function can be used to turn on/off the terminal by means of an external signal. The external signal that triggers the ignition function can be either positive DC voltage or ground. The ignition function uses pin 5 together with pin 8 (DC in). Connect the appropriate pin to the ignition switch as follows:• Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the positive DC voltage.• Active low: Connect pin 8 permanently to positive DC voltage (10.5-32 V DC). Connect pin 5 to Ground (< 1.2 V DC) when the ignition is on. To switch off, disconnect pin 5 from ground.Pin 6: Ground.(Non-configurable) Pin 6 can be used as an external connection to ground. Pin 6 is connected to Ground inside the terminal.Pin 7: DC output.(Non-configurable) Pin 7 can be used as a DC output. The voltage on pin 7 is 9-15 V and the output can supply up to 50 mA. Pin 7 can be used as power supply to a relay, ringer or similar.
Chapter 4: Using the web interface98-131305-A Setting up the interfaces 84Configuring the I/O interfaceTo configure the I/O pins, do as follows:1. Select SETTINGS > Discrete I/O.2. For each pin you want to use, select Enabled.3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 82.4. If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off, enter the number of minutes under DELAYED SHUTDOWN.For further information on the Ignition function, see Using the ignition system on page 12.5. If you are using a ringer output, select the incoming call types that should activate the ringer under RINGER OUTPUT.6. If you are using a Mute output, select the call types (both incoming and outgoing) that should activate the Mute function under MUTE OUTPUT.7. Click Apply.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 85Managing LAN network usersIntroductionThe network management systemWith the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles. The following picture gives an overview of the parameters involved.The network user group you belong to is determined by one or more of the following:• the IP address of the device you are using• the MAC address of the device you are using• the LAN port you connect toA connected IP device will automatically be assigned to the default network user group, if it is not specified otherwise.For specific purposes like video streaming, a server on the network, a fixed IP address on the connected device or changing the startup mode of a connection, you must set-up network groups with specific primary and/or secondary profiles. How to do this is described in the following sections.Network user groupsThe network management system divides the users of the terminal into network user groups. Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users.For example, you may want to define:• one network user group allowing both Standard and Streaming connections,• one network user group for Internet, e-mail and VPN, allowing Standard connections,• one network user group for Remote management of systems. This would be a direct Standard connection (Bridge mode).You can have up to 11 network user groups and global IP addresses. Overview over network user groups and traffic flow filtersMAC addressIP addressLAN portNetwork user groupPrimary profileSecondary profileTraffic flowfiltersDesired IP connection
Chapter 4: Using the web interface98-131305-A Managing LAN network users 86Necessary steps when managing network usersThe steps necessary for managing network users include:1. Defining a network user group. See Setting up the network user groups on page 87.The network user groups determine settings such as:• QoS (Standard/Streaming),• IP addressing (Static/Dynamic)• Internet access mode (Router Mode/Bridge Mode/No Internet Access)2. Identifying a network device. See Managing network devices on page 91.The network devices are identified by their IP address, MAC address and (optionally) device name.3. Associating the network user group and the network device. See Using the network classification table on page 93.The network classification table determines which devices should belong to which network user group. When a network device is connected, the terminal runs through the network classification table to check if the new connection matches any of the entries in the table. When a match is found, the terminal establishes a packet data connection (PDP context) with the settings defined in the belonging network user group, and the device is ready for use with the terminal.Access to the network management settingsAccess to the network management settings requires an administrator password. The default user name is admin and the default password is 1234.The administrator can create and manage network user groups and set up a network classification table defining priorities for devices, network user groups and LAN ports.CAUTION! All user connections to the LAN interface may be affected when you change the settings below, including your own current connection.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 87Setting up the network user groupsOverviewA network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters.There are 11 configurable network user groups. For the Default network user group certain settings are locked to make sure there is always one functional network user group available. For example, the Default network user group cannot be disabled and does not allow you to select a Bridge mode connection.Editing a network user groupTo edit a network user group, do as follows:1. Select SETTINGS > LAN > Network user groups.When you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.NoteThe network user groups cannot be deleted. If you do not want to use them, click Edit and select Disabled at Status in the NETWORK USER GROUP field.NoteFor further explanation of the terms used below, see Definitions for network terms on page 96.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 882. Click Edit next to the network user group you want to set up.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 893. Type in a name for the group.4. Select Enabled or Disabled.5. Select the type of Internet connection.•Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router. •Bridge mode is an exclusive connection, with NAT disabled. Use this mode together with a network classification entry that selects a single computer (see Using the network classification table on page 93). This mode is not available in the Default network user group.•No Internet access means no connection to the Internet is allowed. Use this setting e.g. for IP handsets, where an Internet connection is not required. The external voice connection is still available; this setting only affects communication over the Internet.6. Select Dynamic IP address. This is the IP address used externally on the satellite network. Refer to the next step for Static IP.7. If you want to use a static IP address, you must have it included in your airtime subscription and use that address as follows:• Leave the setting in step 6. at Dynamic, do not select Static IP.• Select SIM default in step 9.• Type in the APN user name and password from your provider in step 10.Your terminal will then use the static IP address set up for your SIM card.8. Set IP Header compression to Enabled or Disabled. For information on IP Header compression, see Header compression on page 96.9. Select the source of the APN (Access Point Name).There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options:•Common. The APN is taken from the Common APN defined under SETTINGS > Common. Refer to Setting the common interface settings on page 69.•SIM default. The APN is taken from the SIM card. If you want to use a static IP address on the external network, select this option either here or in the Common setting.•Network assigned. The APN is assigned from the network.•User defined. Type in the APN. APNs are provided from the Airtime Provider.NoteStatic IP is handled by the service provider. Do not type in a static IP address in the Static IP address field; a manually typed IP address will currently not be used by the network.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 9010. If your APN uses a password, type in the user name and password provided from the Airtime Provider. 11. At Automatic activation select whether the profile selected in the next step should be activated automatically or manually.•Disabled means you can activate/deactivate the profile from the Dashboard.•Enabled means the profile is activated automatically as soon as the system is ready.12. Select the Primary profile.Select a profile from the Primary scroll list. This profile is used by this network user group as a first choice, when possible.There are several predefined profiles: Standard, Streaming 64 kbps and Streaming 128 kbps. Additionally, you can define your own custom profiles.For further information on profiles and traffic flow filters, see Using profiles on page 109 and Using traffic flow filters on page 112.13. Select the Secondary profile.To select more than one secondary profile, press and hold Ctrl or Shift while selecting.The Context Identifiers (CIDs) for the selected primary and secondary profiles are listed under Profile CIDs.14. Click Apply.NoteIf you are going to use the static IP address from your SIM card, the user name and password are mandatory! See step 6. above.NoteIf the selected primary profile is a Streaming profile, this setting has no effect. Streaming profiles must always be activated manually from the Dashboard.ImportantIf you have selected a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface. However, if you select one or more secondary profiles, you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic.NoteIf you have selected both a primary and one or more secondary profiles you must define a traffic flow filter before you can establish a valid connection.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 91Managing network devicesOverviewA network device, in this context, is an Ethernet hardware device, identified by its unique MAC address.When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.Viewing the list of network devicesTo view the list of network devices, select SETTINGS > LAN > Network devices.If you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.All network devices that have been connected to the terminal are listed here.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 92Locking an IP address to a MAC addressWhen the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).To lock a device to its current IP address, click the link next to the device. The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page.To unlock a device from the IP address, click Delete next to the device in the LOCKED IP ADDRESSES list.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 93Using the network classification tableOverviewThe network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups.Each entry in the table shows MAC address, IP address, LAN port and network user group.When a network device is connected, the terminal runs through the network classification table to check if the new connection matches MAC address, IP address and LAN port in any of the entries in the table. When a match is found, the terminal establishes a PDP context with the settings of the network user group assigned in the matching entry. The device is now ready for use with the terminal.Adding or editing an entry in the network classification tableTo add a new entry to the table or to edit an existing entry, do as follows:1. Select SETTINGS > LAN > Network classification table.If you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.The network classification table shows which devices are associated with which LAN ports and network user groups. An Asterisk (*) is a “wild card”, meaning that any value is accepted.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 942. Click Edit next to the entry you want to edit, or click Add at the bottom of the list.3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.4. Select the LAN port and Network user group you want to associate with the device.Network user groups are created and defined in the Network user group page. See Setting up the network user groups on page 87.5. Click Apply.Removing an entry in the network classification tableIn the network classification table, click Delete next to the entry you want to delete.NoteIf you leave a field empty, it is the same as a “wild card” and it will be shown as an Asterisk in the network classification table.Unless you are using a Static IP address, the IP address field should always be left empty.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 95Changing the priority in the network classification tableTo change the priority of an entry, click the up or down arrow next to the entry.Connections are evaluated in the order they are listed. The first entry (and only the first entry) that matches the properties of the connected device is applied, meaning that the connection will be using the settings of the network user group assigned to that entry.The Default network user group is always last, so it is only used if none of the other entries match the properties of the connected device, or if the other network user groups are disabled.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 96Definitions for network termsAPN (Access Point Name)APNs are provided from the Airtime Provider. They may also be defined on the SIM cardThe APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network.Header compressionThe Header of a data packet contains control information belonging to that packet. The information in the Header can take up a considerable amount of bandwidth. In order to save bandwidth, you can use Header Compression, meaning you compress the header information, leaving some of the information out.You can select whether or not to use Header Compression for your data transmission.•Header Compression enabled: Recommended for low-noise applications.If you select Header Compression enabled, you will be using less bandwidth on header information, leaving more bandwidth for the actual payload. •Header Compression disabled: Recommended in noisy environments.If Header Compression is disabled, the system will be less sensitive to noise.ProfilesA profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection.You can select between a number of predefined profiles or define your own profiles for your data transmission.You need an administrator password to define profiles and traffic flow filters.NAT (Network Address Translation)NAT enables a local-area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic. The built-in NAT module in the terminal makes all necessary address translations between the local-area traffic and the external traffic.If more than one user is connected, you must select a network user group with Router mode to use the NAT of the terminal. NoteIf you have selected more than one profile (one primary and one or more secondary profiles) for an interface, you must define a traffic flow filter before you can establish a valid connection.
Chapter 4: Using the web interface98-131305-A Managing LAN network users 97Starting/stopping data sessionsThe administrator can start and stop data sessions for all network user groups connected to the terminal.To start or stop a data session, do as follows:1. Select CONNECT.When you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.2. Click on the session you want to start or stop.Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently active.
Chapter 4: Using the web interface98-131305-A Uploading software 98Uploading softwareIntroductionThe next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer.You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Chapter 4: Using the web interface98-131305-A Uploading software 99Uploading software from your computerTo upload software from your computer to the terminal, do as follows:1. Download the new software as described in the next section, or acquire the software from Thrane & Thrane and save it on your computer.2. Open the web interface and do one of the following:• If the PIN has been accepted (or a PIN is not required), select SETTINGS > Upload from the left navigation pane.• If a PIN is required and the PIN has not been entered, select ADMINISTRATION, enter the Administration PIN and password and click Logon. The default user name is admin and the default password is 1234. Then select Upload from the left navigation pane.The UPLOAD page opens.3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse...4. Browse to the new software version and accept it.5. Click the Upload button.Note that the upload procedure takes a couple of minutes.NoteWhen upload is done, your terminal automatically restarts with the new software.
Chapter 4: Using the web interface98-131305-A Uploading software 100Downloading software from the InternetTo download the latest software from the Internet to the terminal, do as follows:1. Make sure you have a connection to the Internet from your terminal.2. Open the web interface and select SETTINGS > Upload from the left navigation pane.3. Click Check for updates.The terminal will now connect to the Internet through the BGAN network, using your airtime subscription. It may take a minute or two to obtain the new software version.When the new software version is found, the web interface shows the new software version and a link for downloading the software.4. Click the link to download the new software to your computer.After saving the software, follow the procedure in the previous section (Uploading software from your computer) to upload the software from the computer to your terminal.ImportantThe terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software.If you don’t want to use airtime you can acquire the software from Thrane & Thrane, save it on your computer and then connect the computer to the terminal.
Chapter 4: Using the web interface98-131305-A Selecting the preferred BGAN satellite 101Selecting the preferred BGAN satelliteOverviewBy default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network.To select the preferred BGAN satelliteTo select the preferred BGAN satellite, do as follows:1. Select SETTINGS > Satellite selection from the left navigation pane.2. Select the satellite you prefer to use.If you select Auto (the default setting) the EXPLORER 325 system automatically uses the most appropriate satellite.3. Click Apply.The EXPLORER terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite.ImportantIf you have any ongoing calls or data sessions, they will be terminated when you click Apply!NoteIf you have selected one of the satellites, your EXPLORER 325 system will only try to register on the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 325 system will not be able to register with the BGAN network.
Chapter 4: Using the web interface98-131305-A Selecting the language 102Selecting the languageThe default language of the web interface is English. You can change the language to French, German, Russian, Spanish or Mandarin (Chinese).To change the language, do as follows:1. Select SETTINGS > Language.2. Select a language from the list.3. Click Apply.
Chapter 4: Using the web interface98-131305-A Administration 103AdministrationAccessing the administration settingsLogging onThe Administration settings require an Administration user name and password. To log on as administrator, do as follows:1. Select ADMINISTRATION from the left navigation pane.2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.If you have forgotten the administrator password, you can reset the password by clicking the link at the bottom of the page. For further information, see the next section Resetting the administrator password. The old user name and password will apply until you have finished the reset procedure.3. Click Logon.The Administration page is now updated to let you change the user name and password, Save/load a configuration or log off Administration.
Chapter 4: Using the web interface98-131305-A Administration 104Resetting the administrator passwordIf you have forgotten the administrator password, do as follows:1. Contact your supplier for a reset code.Please report the serial number and IMEI number of the terminal.You can find the serial number and IMEI number in the Dashboard.2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR LOGON page (see the previous section).3. Type in the reset code obtained from your supplier and click Reset.4. Type in the user name admin and the default password 1234.5. Click Logon.For information on how to change the password, see the next section Changing the administrator password.
Chapter 4: Using the web interface98-131305-A Administration 105Changing the administrator passwordTo change the administrator password, do as follows:1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon.2. Type in the existing user name.3. Type in the new password and retype it on the next line.4. Click Change.At the next logon the new password is required.
Chapter 4: Using the web interface98-131305-A Administration 106Saving a configuration to a fileIf you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.To save your current configuration to a file, do as follows:1. In the ADMINISTRATION page, under Configuration, click Save.2. Accept the default destination file name or type in the destination file name and location.3. Click OK.The configuration is now saved to a file. This file is used to load the configuration into another terminal. See the next section.Loading a configuration from a fileTo load a configuration from a file, do as follows:1. In the ADMINISTRATION page, under Configuration, click Load.2. Click Browse... to browse to the file you want to import. Then click Open.3. Click Load.The new configuration is now loaded into your terminal.Logging off administrationIf you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off automatically.To log off manually, click Logoff under administrator logoff in the ADMINISTRATION page.NoteConfiguration files can only be exchanged between terminals with the same software version!
Chapter 4: Using the web interface98-131305-A Administration 107Call chargesIf you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions.To enter the call tariffs, do as follows:1. From the left navigation pane, select ADMINISTRATION > Call Charges.2. Select the currency from the Currency drop-down list.3. Enter the tariff for each of the services.4. Click Apply.The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls and data sessions on page 55.NoteThrane & Thrane does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.
Chapter 4: Using the web interface98-131305-A Administration 108Log handlingTo clear the logs of the terminal and/or reset the counters for the time connected, do as follows:1. From the left navigation pane in the ADMINISTRATION page, select Log Handling.2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counters?.This will reset the Time connected counters on the Calls page.
Chapter 4: Using the web interface98-131305-A Administration 109Using profilesWhat is a profile?A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.You can select between a number of predefined profiles or define your own profiles for your data transmission.If no traffic flow filters are defined, the Primary profile for a network user group is used for all traffic from that network user group. See What are traffic flow filters? in the next section. For further information on profiles, refer to the 3GPP standard TS 23.107 “Quality of Service (QoS) concept and architecture”.The profiles are used in the network user groups.Selecting the profiles for a network user groupWhen you set up a network user group, you select the profiles to use for that network user group. You select a Primary profile and optionally one or more Secondary profiles.For further information on how to select the profiles, see Managing LAN network users on page 85.Defining new profilesWhen you define your profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription is automatically used.To define a new profile, do as follows:1. From the left navigation pane, select ADMINISTRATION > Profiles.
Chapter 4: Using the web interface98-131305-A Administration 1102. Click Edit next to one of the user defined profiles.3. Fill in the name you want for your profile.4. Select the Traffic class from the drop-down list.You may select subscribed or one of the following:•Conversational is real-time two-way conversation. It is primarily used for voice over IP and video conferencing.•Streaming is real-time one-way communication. It is primarily used for video and audio.•Interactive is two-way communication (not real-time). It is used for communication that is not very delay-sensitive, such as web browsing, database retrieval and server access. Examples of machines interaction with remote equipment are: polling for measurement records and automatic database enquiries (tele-machines).ImportantFor best performance, choose the right traffic class for your application. In general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g. live video or audio.
Chapter 4: Using the web interface98-131305-A Administration 111•Background is used for data which is not delay-sensitive, such as E-mail, SMS, download of databases and reception of measurement records.5. Type in the bit rates in kbps in the following fields:•Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this profile.•Maximum bit rate dl (kbps) is the maximum download bit rate allowed for this profile.•Guaranteed bit rate ul (kbps) is the guaranteed upload bit rate needed for this profile.•Guaranteed bit rate dl (kbps) is the guaranteed download bit rate needed for this profile.6. In the Delivery order field, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent.7. In t h e Maximum SDU size (byte) field, type in the maximum allowed packet size in Bytes (rounded off to nearest 10). The maximum packet size possible is 1520.8. Select from the SDU error ratio drop-down list the fraction of a packet allowed to be lost or erroneous. Only used if you select Yes in step 10..9. Select from the Residual bit error ratio drop-down list the undetected bit error ratio of a packet. If no error detection is requested, Residual bit error ratio indicates the bit error ratio in the delivered packets.10. In the Delivery of erroneous SDUs row, select one of the following from the list:•Yes means packets are allowed to contain errors. This setting is suitable for delay-sensitive transmission, because the need for retransmission is limited. The SDU Error settings in step 8. and step 9. will apply.•No means packets are not allowed to contain errors, and the SDU Error setting in step 8. will not be applied. This setting is suitable where error-free transmission is important and delays are accepted.•No detect means that errors will not be detected, and the SDU Error setting in step 8. will not be applied.11. In the Transfer delay (ms) field, type in the delay in ms. This is the delay from the time data is received in the terminal until it arrives at the receiving end.• If the Transfer delay is 500 ms, error correction is disabled.• If the Transfer delay is 4000 ms, error correction is applied.12. In the Traffic handling priority row, select from the drop-down list which priority this connection should have.13. Click Apply.The new profile is now added, and can be selected from the lists of primary and secondary profiles when you set up your interfaces.NoteWhen you click Apply, the bit rate values you typed in may be rounded off because only certain values are allowed.
Chapter 4: Using the web interface98-131305-A Administration 112Using traffic flow filtersPurpose of the traffic flow filtersThe purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance.Example: When you are browsing the Internet a Standard IP connection is normally sufficient. However, to have a video conference you may need a Streaming IP connection in order to obtain a direct connection without interruptions. Your traffic flow filters can define these priorities, so that your connection is automatically set to Streaming e.g. when you have a video conference.What are traffic flow filters?When more than one type of traffic is needed, you must use both a primary and one or more secondary profiles. For the BGAN core network and the terminal to classify packets received from the external network into the proper profile, you need a traffic flow filter.A list of traffic flow filters consists of one to eight packet filters. Each packet filter has an evaluation precedence index that is unique within all traffic flow filters associated with the profiles that share the same PDP (Packet Data Protocol) address. The evaluation precedence index determines the order in which the filters are applied; 0 is applied first, then 1 and so forth. Information of source, destination, type of service etc. is combined in each packet filter in the list. Defining traffic flow filtersTo define the traffic flow filters, do as follows:1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters.
Chapter 4: Using the web interface98-131305-A Administration 1132. Click the link New entry.3. Select a number in the Eval.Prec. Index drop-down list.The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc.4. Select the Profile from the drop-down list.The available profiles are the profiles listed under ADMINISTRATION > Profiles.5. Fill in one or more of the following fields to define the filter.The allowed ranges appear in hover text when you pass the mouse over the fields.•Source address + Subnet mask.This is an IPv4 IP address and subnet mask.•Protocol number.This number is uniquely assigned for the protocol being used. TCP is set to 6, and UDP is set to 17. The protocol number determines which protocol is used by the traffic flow filter.•Destination port range (From and To). •Source port range (From and To). Note that you must fill in both From and To, even if there is only one port.•Type of Service + Type of Service mask.Set this value to a number between 0 and 255. Type of Service (TOS) is an 8-bit field in a packet header, with associated mask, that is used to define Quality of Service.For further information on the principles and parameters of the traffic flow filters, refer to the 3GPP standards TS27.007 V4.2.0 and TS 23.060 V4.7.0.6. Click Apply at the bottom of the page.NoteSource and Destination are relative to the BGAN core network. This means that Destination is your terminal.
Chapter 4: Using the web interface98-131305-A Administration 114Example of a list of traffic flow filtersBelow is an example of a list of traffic flow filters.In this example, data packets are filtered in the following order:1. The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000. When these packets are identified, they are assigned a 64 kbps Streaming channel (the Streaming 64 profile).2. The filter with evaluation precedence index 1 checks remaining packets for TCP packets (protocol number 6), on port 524. These packets are routed to the standard IP connection (the Standard profile).3. Remaining traffic is routed to the standard IP connection.
Chapter 4: Using the web interface98-131305-A Administration 115Setting up the use of SIM PIN in the terminalEnabling or disabling the use of a SIM PINTo enable or disable the use of a PIN to access the terminal, do as follows:1. Select ADMINISTRATION > SIM PIN.2. Under REQUIRE PIN select Enabled or Disabled.• If you select Disabled you can access and use the terminal without entering a PIN.• If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions.3. Click Apply.The new PIN settings will take effect at next power on.
Chapter 4: Using the web interface98-131305-A Administration 116Changing the SIM PINTo change the PIN used to access the terminal, do as follows:1. Select ADMINISTRATION > SIM PIN.2. Under CHANGE PIN type in the Old PIN.3. Type in the New PIN and retype it on the next line.4. Click Apply.The new PIN settings will take effect at next power on.
Chapter 4: Using the web interface98-131305-A Administration 117Setting up user permissionsYou can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. We recommend studying this screen thoroughly and deciding to which areas of the system you want to give non-administrator users access. To set up the user permissions, do as follows:1. From the left navigation pane, select ADMINISTRATION > User permissions.2. For each item under ALLOW USERS TO:, select•yes to allow access or •no to block access to the settings.“Change general settings” means change the settings on the SETTINGS main page, that is enabling/disabling the L-Band interface.“Control connections from IP handsets” means to start/stop data sessions using the main IP handset (handset with the number 0501).
Chapter 4: Using the web interface98-131305-A Administration 1183. At ALLOW AT COMMANDS ON:, select•yes to allow the use of AT commands on the LAN interface, or •no to block the use of AT commands on the LAN interface.AT commands are low-level commands used to control modems, in this case the EXPLORER 325 terminal. They are typically used during service and maintenance or when troubleshooting the terminal.4. Click Apply.The settings to which access is denied are now greyed out for the non-administrator user.NoteThis setting does not take effect until the terminal is restarted.
Chapter 4: Using the web interface98-131305-A Administration 119Remote managementYou can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows:1. From the left navigation pane, select ADMINISTRATION > Remote management.2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands.3. Type in the Incoming port numbers to use for the web server and for AT commands.4. Under TRUSTED IP ADDRESSES, type in the IP addresses of the devices you want to give access to the terminal.5. Click Apply.NoteThe port number must be available at your service provider. For AT commands, use 5454 if available. If 5454 is not available you must use port forwarding to the port number you are using.
Chapter 4: Using the web interface98-131305-A Administration 120If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field. • For information on how to prepare the terminal for remote activation of a data connection, see the next section.• For information on how to access the terminal, see Accessing the terminal from a remote location.• For information on how to set up a static IP address, refer to step 6. on page 89 in the section Editing a network user group.Remote activationIf you want to remotely control the terminal, you must first activate a connection. You can do this by sending an SMS to the terminal. The SMS activation is always protected by a password. You can set up the terminal to send an SMS confirmation on the status of the connection, whether it is activated successfully or the activation failed.To set up the terminal for remote activation with SMS, do as follows:1. From the left navigation pane, select ADMINISTRATION > Remote activation.2. Select whether remote activation should be Enabled or Disabled.NoteYou must activate a connection in the terminal before you can access the terminal.NoteThe terminal must be logged on to the satellite services to receive and accept an activation SMS. If the SMS is considered too old or sent before the terminal has been switched on and has logged on, the SMS will be ignored.
Chapter 4: Using the web interface98-131305-A Administration 1213. Select whether confirmation by SMS should be Enabled or Disabled.4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.5. Enter at least one trusted mobile number from which the terminal accepts an activation SMS. If no numbers are entered the feature is disabled automatically. You can use the wild card * to accept a range of trusted numbers, as shown in the examples below.6. Click Apply to save the new settings.For information on how to send an activation SMS, see Activating a data connection with an SMS on page 37.Mobile number with wild card Mobile numbers accepted00453955880* 004539558800 to 0045395588090045395588* 004539558800 to 004539558899
Chapter 4: Using the web interface98-131305-A Administration 122Restricted dialingIn order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately.To setup the terminal for restricted dialing, do as follows:1. From the left navigation pane, select ADMINISTRATION > Restricted dialing.2. Select whether restricted dialing should be Enabled or Disabled.3. Type in the allowed numbers or masks in the entry fields.The numbers or masks must be max. 32 digits and may start with +. No other special characters are allowed. A mask is the first part of a phone number, and it covers all numbers that start with that first part. See the example below.4. Select whether outgoing calls should be limited to the numbers in the phone book.5. Check which local numbers are available in your system. Then select for which local numbers you want to enable the restriction.6. Click Apply to apply the new settings. Mask Numbers accepted00453955880 004539558800 to 004539558809+45395588 004539558800 to 004539558899
Chapter 4: Using the web interface98-131305-A Help desk and diagnostic report 123Help desk and diagnostic reportAccessing the Help deskIf you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.To access the Help desk, select HELP DESK from the left navigation pane.If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply.If you need help with terminal- or antenna-related issues call your local distributor.Generating a diagnostic reportThe diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file.To generate a diagnostic report, do as follows:1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser. To save the file, select File > Save As in your browser.2. Choose a location for the file and save it.NoteIt normally takes about 1 minute, sometimes longer, to generate the report. The report may open in your browser while being generated. Wait until the report is finished before saving the file.
Chapter 4: Using the web interface98-131305-A Event logging and self test 124Event logging and self testViewing the Event list or the Event logOverviewWhen an event is registered, the web interface shows an event icon in the icon bar as long as the event is active.The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.Event listTo view the event list, click the event icon from the icon bar at the top of the web interface, or select HELPDESK > Event list from the left navigation pane.The Event list page shows a detailed list of active events including the time of the first occurrence, ID and severity of the event message, and a short text describing the error. For more information on the event messages, refer to Event messages on page 133.Event logThe Event log shows the same information as the Event list, but also includes events that occurred in the past and are no longer active. Additionally, it lists events of informational character, describing normal phases of operation for the terminal.To view the Event log, select HELPDESK > Event log from the left navigation pane.Self testThe Self test performs system test on the EXPLORER 325 system, similar to the tests that are performed during the Power On Self Test (POST).ImportantThe terminal must reboot to perform the self test. All ongoing calls or data sessions will be terminated.
Chapter 4: Using the web interface98-131305-A Site map 125To activate a Self test, do as follows:1. Select HELPDESK > Self test.2. Click Self test.3. Click OK in the Warning dialog.The terminal now reboots and performs a self test.Extended statusTo see the Extended status page, select HELPDESK > Extended status.To view updated information on the Extended status page, click Refresh.The Extended Status page shows the following information:• The antenna Product ID (TT-number. Refer to the section System units on page 128).• The status of the connection to the air interface (IAI-2). This field should normally show “Registered”, unless the system is still in the startup process.• Ongoing data sessions (IP address) and connection status, e.g. Active or Suspended.• Ongoing calls and their connection status.Site mapThe web interface also offers a site map page. Use this page to get an overview of the submenus.To access the site map, select SITE MAP from the left navigation pane.Click on items in the site map to go directly to the relevant location.
98-131305-A Getting support 126Chapter 5Troubleshooting 5This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling.Getting supportOverviewIf this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor.Airtime supportIf you need assistance from your Airtime Provider, please call the help desk. To see the help desk number, enter the web interface of your terminal and select HELP DESK. This help desk number is either taken from the SIM card or entered manually. If no number is available under HELP DESK, check your Airtime subscription documents for a contact number.System supportIf you need assistance with problems caused by the terminal or antenna, please call a distributor in your area. A list of certified partners and distributors is available on Thrane & Thrane’s web site: www.thrane.com. Select Land Mobile and select Distributors from the top menu bar.
Chapter 5: Troubleshooting98-131305-A Uploading software 127Uploading softwareViewing software version statusTo view the version of the embedded software in the terminal, do as follows:1. Connect a computer.2. Enter the web interface and see the Software version field in the Dashboard.Uploading software using the web interfaceYou can upload software using the web interface. If you have an administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software.For further information, see Uploading software on page 98.
Chapter 5: Troubleshooting98-131305-A Part numbers 128Part numbersSystem unitsTT-3721A EXPLORER 325 systemTT-3670A Thrane IP Handset & Cradle, wiredItem Part numberEXPLORER 325 antenna 403058AEXPLORER 325 terminal 403733AItem Part numberThrane IP Handset, wired 403672AThrane IP Cradle, wired 403674A
Chapter 5: Troubleshooting98-131305-A Troubleshooting guide 129Troubleshooting guideThe below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems.Problem Possible Cause RemedyThe terminal reboots spontaneously.The input current is insufficient.Make sure the power supply complies with the specifications for the terminal (10.5 - 32 V DC; 11.5 A - 4 A)The terminal may reboot once at start-up if you are using the ignition system of your vehicle to power up the terminal.None. Wait until the terminal is ready again after booting.No signal or weak signal from the BGAN satellite.The view to the satellite is blocked.Make sure the antenna has a clear view in all directions. See the installation manual for details.The antenna cable is not properly connected.Check that both ends of the cable are connected properly according to the guidelines in the Installation manual.Also check that no connectors are damaged.The system is set up to use one specific satellite, but the system is outside coverage from that satellite.Enter the web interface. Select SETTINGS > Satellite selection. Select Auto and click Apply. The system will now search for the satellite with the strongest signal and attempt to register.No transmission on the BGAN network is possible.The Radio silence function is activated from an external device connected to the I/O interface of the terminal.If the Radio silence function should not be activated, deactivate it from the external device.Connection to the Internet cannot be established.Your network user group does not allow Internet access.The administrator can access and change network user groups in the built-in web interface of the terminal.
Chapter 5: Troubleshooting98-131305-A Troubleshooting guide 130Some BGAN services are not available.There may be limitations in the BGAN services, e.g. in low elevation or if the network is loaded with heavy traffic.If possible, use another service.To get information on limitations in services, you may contact Inmarsat support, e.g. from the web site www.inmarsat.com.The web interface cannot be accessed.The browser is configured to use a proxy server.For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and select Use a proxy server for your LAN.You have entered a wrong IP address.Check the IP address and re-enter it. If you do not have the correct IP address, you can set the IP address temporarily to the default address (192.168.0.1) by pressing the Reset button. See Function of the Reset button on page 142.You are connected using VPNClose down your VPN connection.A Phone connection cannot be established.The cable is not properly connected.Connect the cable.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.Incoming calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the terminal is selected in the web interface. Access the web interface and select SETTINGS > Phone. Then select the call type for incoming calls.No phones are ringing on incoming callsThe Mute function is activated from an external device connected to the I/O interface of the terminal.If the Mute function should not be activated, deactivate it from the external device.A LAN connection cannot be established.The cable is not properly connected.Connect the cable.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.Problem Possible Cause Remedy
Chapter 5: Troubleshooting98-131305-A Troubleshooting guide 131An IP handset connection cannot be established.The cable is not properly connected.Connect the cable.There is no power (PoE) in the LAN interface. The reason may be that there is not enough power to supply PoE for the LAN interface.Check that the input voltage is within the specified range (10.5 - 32 V DC; 11.5 A - 4 A).Check that you do not have too many power-consuming devices connected. The maximum available output power on the LAN (PoE) interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply. If possible, disconnect other connected devices.Incoming phone calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the terminal is selected in the web interface. Access the web interface and select SETTINGS > IP handset > Call settings. Then select the call type for incoming calls.The administrator password does not work.Someone has changed the administrator password.If the correct password is not found, you have to reset the password. Contact your supplier for a reset code. You must provide the serial number and IMEI number of the terminal.Then enter the web interface and reset the password as described in: Resetting the administrator password on page 104.Problem Possible Cause Remedy
Chapter 5: Troubleshooting98-131305-A Status signaling 132Status signalingOverviewThere are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem:•Indicator.• Event messages.•Event log.Indicator, event messages and logs are described in the following sections.General status indicator functionsPower indicatorBehavior MeaningGreen Power OK.Flashing green The terminal is powering up.Flashing orange The terminal is closing down.Off No power.
Chapter 5: Troubleshooting98-131305-A Status signaling 133Event messagesDisplay of event messagesThe terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message.You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface. You can also see the messages in the Thrane IP Handset.All events are logged in the event log. For information on the event log, see Viewing the Event list or the Event log on page 124.List of eventsThe following list explains the events that may show in the web interface of the terminal.NoteEvents with “Info” level are not included in this list. Only events that can appear in the Event list and cause a warning icon in the web interface are included.ID Event Text Explanation Remedy00100 to 00199System data damagedImportant system data is damagedDo not use the terminal. Contact your distributor.00210 to 00219SIM module errorThe SIM interface on the terminal cannot be used.Contact your distributor.00240 to 00249Temperature sensor errorThe terminal is in danger of overheating.Do not use the terminal. Contact your distributor.00260 to 00269System error The terminal cannot communicate on the satellite network.Contact your distributor.00270 to 00279Voice module errorVoice services cannot be accessed by the terminalContact your distributor.00280 to 00289Ethernet module errorThe Ethernet interface on the terminal cannot be used.Contact your distributor.00300 to 00309GPS module errorThe GPS module is out of function. The terminal cannot obtain a valid GPS position.Contact your distributor.00340 to 003492-wire failure The Phone interface of the terminal cannot be used.Contact your distributor.
Chapter 5: Troubleshooting98-131305-A Status signaling 13400350 to 00359AD9864 calibration data errorInternal error in the receiving part of the terminal.Contact your distributor if the problem persists.00360 to 00369No antenna foundThe terminal cannot communicate with the antenna.• Check the cable between terminal and antenna.• Reboot the terminal.01010 to 01019Temperature too low (critical)Low ambient temperature is causing the performance of the terminal to be degraded or halted.Move the terminal to a warmer location.For information on ambient temperature limits, see the installation manual.01020 to 01029Too low temperature warningLow ambient temperature is causing the performance of the terminal to be degraded or halted.Move the terminal to a warmer location.For information on ambient temperature limits, see the installation manual.01110 to 01119Temperature too high (critical)Terminal: Critically high temperature is causing the terminal to shut down.Antenna: Critically high temperature is causing the antenna to stop transmission.If possible, move the failing unit to a cooler location.For information on ambient temperature limits, see the installation manual.Contact your distributor if the problem persists.01120 to 01129Too high temperature warningHigh ambient temperature is causing the performance of the system to be degraded or halted.The bit rate is reduced.Move the terminal to a cooler location.For information on ambient temperature limits, see the installation manual.01300 to 01309No GPS fix The GPS receiver has not yet achieved position fix.Make sure the view to the GPS satellites is not blocked. Note that in some cases it may take up to 10 minutes to obtain GPS fix.01400 to 01409Satellite signal lostThe EXPLORER 325 no longer receives a signal from the satellite.Make sure the EXPLORER 325 has a clear view to the satellite.ID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Status signaling 13501500 to 01509SIM card missingNo SIM card is detected in the SIM slot.Insert SIM card. If the SIM card is already inserted, try removing and reinserting it.01600 to 01609SOS calls only The SIM card is not accepted by the network. Only emergency calls are allowed.Enter the PIN and wait for network approval. If the problem persists, contact your Airtime Provider.01700 to 01709Registration for voice failedThe EXPLORER 325 has not yet been allowed to register for voice services (Circuit-Switched).Restart the terminal.If the problem persists, contact your Airtime Provider.01800 to 01809Registration for data failedThe EXPLORER 325 has not yet been allowed to register for data services (Packet-Switched).Restart the terminal.If the problem persists, contact your Airtime Provider.02000 to 02009Satellite signal weakThe signal from the satellite is weak.Check the line of sight to the satellite.02100 to 02109Ciphering Off The network has turned ciphering off.Do not transmit data that requires ciphering.02200 to 02209Ethernet data session failedEthernet data session could not be established.See the call log for the cause of the error. Refer to Viewing the lists of calls and data sessions on page 55.If the problem persists, contact your distributor.02900 to 02909Network failed authenticationThe EXPLORER 325 does not accept the network as a valid BGAN network.Restart the terminal.If the problem persists, contact your distributor.ID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Status signaling 13603500 to 035092-wire calibration failure2-wire calibration failed on the Phone interface, because of:1. Common mode balance error.2. The phone is off-hook.3. Wires are shorted to each other or to ground.1. Check the wires to your phone or fax.2. Put phone on hook.3. Check the wires.03600 to 036092-wire operational failureThe Phone interface fails to operate. Possible reasons:1. Ground shorted.2. Power overload.3. Temperature overload.1. Check the wires.2. Wait until the event is cleared; then try again.3. Wait until the event is cleared; then try again.08002 One or more ports has PoE disabled due to power limitationsThe power supply to the terminal has dropped critically. PoE is disabled to ensure enough power to the antenna.Ensure a stable power supply to the terminal.08008 Antenna exceeds voltage thresholdThe antenna voltage is either too high or too low.Check the cable to the antenna.Contact your distributor if the problem persists.08009 Power Hold-up - the terminal can no longer power the antennaThe power supply to the terminal has dropped for too long. The antenna does not have enough power to function.Ensure a stable power supply to the terminal.0800B PoE Overvoltage protection is activatedOvervoltage is detected in the terminal. The terminal will be shut down in 10 minutes.Do not use the terminal.Contact your distributor.0800D Antenna Overvoltage protection is activatedOvervoltage is detected in the antenna. The terminal will be shut down in 10 minutes.Do not use the terminal.Contact your distributor.ID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Status signaling 13708010 Undervoltage has been detectedThe input voltage has dropped below an acceptable level. The terminal will be shut down in 10 seconds if the situation persists.Ensure a stable power supply to the terminal.0801B Lost connection to the GPS receiverCommunication with the GPS receiver in the antenna is lost.Restart the terminal.Contact your distributor if the warning persists.0801D Uploading firmware to antennaNew firmware is being uploaded to the antenna.The Event will be cleared when upload has finished.Contact your distributor if the Event is not cleared within 5 minutes.0802C Firmware update still fails after several retriesThe terminal was unable to upload new firmware to the antenna.Contact your distributor.0802D Firmware update failedThe terminal was unable to upload new firmware to the antenna.Reboot the terminal. Then update the software again.Contact your distributor if the problem persists.0802E Firmware is older than current antenna versionThe firmware in the antenna is newer than expected by the terminal.Update the terminal software.0802F Antenna main image could not be loadedAntenna failed to start up normally.Reboot the terminal.Contact your distributor if the problem persists.08030 Antenna could not enter main application modeAntenna failed to start up normally.Reboot the terminal.Contact your distributor if the problem persists.08031 Failed to enter normal operationAntenna failed to start up normally.Reboot the terminal.Contact your distributor if the problem persists.ID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Status signaling 13808032 Firmware image version lower than active antenna versionThe firmware in the antenna is newer than expected by the terminal.Update the terminal software.08033 Firmware image doesn't support antenna hardwareThe antenna hardware version is not supported by the terminal.Check that both the antenna and the terminal are of the type HIDE.Contact your distributor if the problem persists.08034 Antenna failed to exit Flash Manager. Power cycle neededNew firmware was successfully uploaded to the antenna but the antenna failed to start normally with the new firmware.Reboot the terminal. Contact your distributor if the problem persists.08035 Unable to open port for HPA burst monitoringThere was an error communicating with the antenna.Reboot the terminal. Contact your distributor if the problem persists.08036 Radio silence is activatedThe Radio silence function is activated. No transmission is allowed.If the Radio silence function should not be active, enter the web interface and select SETTINGS > Discrete I/O. Then clear the Enabled box for Radio silence.08045 Antenna - Startup temperature too lowThe temperature in the antenna is too low for the system to start upNone. If the ambient temperature is outside the specified limits, the antenna may not be able to start up properly. Refer to the installation manual for temperature specifications.08046 Timeout of startup sequence - No antenna or antenna temperature too lowThe start-up sequence of the terminal has timed out because:• the antenna is not properly connected, or• the antenna temperature is too low to start up.Check that the antenna cable is properly connected at both ends.ID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Status signaling 13908048 All PoE ports except port 1 are shut down due to high temperatureThe temperature in the terminal is too high. PoE port 2 is shut down to reduce the temperature.Move the terminal to a cooler location, or avoid using PoE on port 2.08049 Data rate reduction due to high temperatureThe bit rate of the data channel is reduced because the temperature is too high.Move the terminal to a cooler location0804B Illegal combination of antenna and terminalYou are not using the right combination of antenna and terminal.Only use the antenna(s) intended for use with your terminal.0804C The selected satellite is not visible at current GPS positionThe terminal is set up to use a satellite that is not visible at the current GPS position.Enter the web interface and select SETTINGS > Satellite selection. Then select Auto to let the terminal automatically find the satellite with the best signal, or select a satellite visible from your current position.0804D Antenna firmware image is missing in terminalThe software is corrupt Upload new software to the terminal. Refer to Uploading software on page 98.08054 Transmission aborted due to extreme temperatureThe system stops all transmission because the temperature is out of range.None. The system must operate within the allowed temperature range to work properly. For information on ambient temperature limits, see the installation manual.08056 USIM rejected The type of USIM card inserted in the terminal is not correct for your terminal.Make sure you have the correct type of USIM card. E.g. an USIM card for a land-mobile system will not work for a maritime system and vice versa.ID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Status signaling 1400900A Antenna - Write verification fault in EEPROMThis fault may be caused by a defective EEPROM or if the EEPROM communication fails. The consequence of this fault is that the antenna is unable to save the last known frequency and elevation after entering track state. If the EEPROM is defective, data may be lost or inaccessible.Power cycle the system. If the fault persists, contact your distributor.0900F Antenna - PLL repeatedly looses lockThe fault may occur because of extreme changes in temperature, or if the RF synthesizer is defective. If this fault occurs, the satellite link is most likely lost.Ensure that the temperature conditions are stable, not too high or too low. When these conditions are met, we recommend to power cycle the system.If the fault persists, contact your distributor.09010 Antenna - Low RSSI levelIf this fault occurs, the antenna is most likely unable to acquire a signal.Ensure that the antenna is able to locate a satellite. If not, contact your distributor09011 Antenna - Microcontroller temperature too lowIn cases where the temperature drops below -30°C, the antenna will enter a low temperature mode, where the azimuth and elevation motor velocities are reduced by 40%, during seek states.No action required09012 Antenna - Microcontroller temperature too highThe temperature is too high, the electronics may be damaged.Switch off the system until the temperature is normalized09014 Antenna - HPA is turned offThe HPA is turned off. The ATB changes state to the initialisation state and remains there, until the HPA is on.The wire between HPA and ATB may be disconnected or damaged.Contact your distributorID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Logging of events 141Logging of eventsDiagnostic reportWhen contacting your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report. Event logThe event log holds information of events registered in the terminal or antenna.The log includes the time of the occurrence, a short description, location of the error etc. This information can help troubleshooting errors in the system. You can see the event log in the web interface. For further information, see Viewing the Event list or the Event log on page 124.09016 Antenna calibration switch faultThe antenna calibration switch is defective. This means the antenna panel will beat against the side section of the antenna when calibrating. The calibration procedure will last slightly longer and be more audible, but the antenna will function.Contact your distributor09017 Antenna flash memory corruptedIf the microcontroller flash memory is corrupted, the antenna functionality may be more or less affected. The antenna will continue its operation if possible.Reset the system. If the fault persists try uploading new software to the system.If the fault still persists, contact your distributor.ID Event Text Explanation Remedy
Chapter 5: Troubleshooting98-131305-A Reset button 142Reset buttonHow to access the Reset buttonThe terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section.To press the Reset button, use a pointed device.Function of the Reset buttonThe Reset button on the terminal has the following functions:Action FunctionWith the terminal running, press the Reset button normally.The terminal IP address and IP netmask are temporarily set to the default value (default IP address: 192.168.0.1). With this function, even if the IP address has been changed and you do not remember the new IP address, you can still access the web interface and see your current configuration. The default value is not saved in the configuration, but is only valid until next reboot.With the terminal running, press and hold the Reset button for 30 seconds, until the Power indicator on the terminal is flashing orange.The terminal restores factory settings and reboots the system.While the terminal is booting, press and hold the Reset button.For service use only! The bootloader initiates software upload.Refer to the installation manual for details.
Chapter 5: Troubleshooting98-131305-A List of reserved IP subnets 143List of reserved IP subnetsSome IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate.The following local IP subnets are reserved for internal use in the terminal. The netmask for all of these subnets is 255.255.255.0.192.168.2.0192.168.3.0 192.168.4.0192.168.5.0192.168.6.0192.168.7.0192.168.8.0192.168.9.0192.168.10.0 192.168.16.0 192.168.17.0 192.168.18.0 192.168.19.0 192.168.20.0 192.168.21.0 192.168.22.0 192.168.23.0 192.168.24.0 192.168.25.0 192.168.26.0
Chapter 5: Troubleshooting98-131305-A Supported AT commands for PPPoE 144Supported AT commands for PPPoEOverview of supported AT commandsYou can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use.The following AT commands are supported:•AT+CGDCONT•AT+CGEQREQ•AT+CGEQMIN• AT+CGTFT• AT+CGDSCONTFunctions of the supported AT commandsAT+CGDCONTUsage:AT+CGDCONT is used to specify the Context parameters such as which APN the context must use.This can be used to specify a specific APN different from the one on the SIM card.Syntax:AT+CGDCONT=<cid>,<protocol>,<APN>• <cid> is the Context Identifier (1 – 11)• <Protocol> is the transport protocol (IP or PPP)• <APN> is the Access Point Node• <PDP Addr> is the static IP address from APN (NOT USED!)Example: AT+CGDCONT=1,ip,”bgan.inmarsat.com”AT+CGEQREQUsage:AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify the QoS for the connection. With this command you can start a Streaming context.Syntax:AT+CGEQREQ=<cid>,<Traffic Class>,<Max bitrate UL>,<Max bitrate DL>,<Guaranteed bitrate UL>,<Guaranteed bitrate DL>• <cid> is the Context Identifier (1 – 11)• <Traffic Class> is the traffic class (1 – Streaming, 3 – Background)• <Max bitrate UL> is the maximum bit rate up link (32, 64, 128)
Chapter 5: Troubleshooting98-131305-A Supported AT commands for PPPoE 145• <Max bitrate DL> is the maximum bit rate down link (0, 32, 64, 128)• <Guaranteed bitrate UL> is the guaranteed bit rate up link (0, 32, 64, 128)• <Guaranteed bitrate DL> is the guaranteed bit rate down link (0, 32, 64, 128)Example: AT+CGEQREQ=1,1,64,64,64,64AT+CGEQMINUsage:AT+CGEQMIN is the requested minimum acceptable Quality of Service (QoS). If the requested Quality of Service can not be offered by the Core Network, the data connection will not be established, not even with a lower QoS.Syntax:AT+CGEQMIN=<cid>,<Traffic Class>,<Max bitrate UL>,<Max bitrate DL>,<Guaranteed bitrate UL>, <Guaranteed bitrate DL>• <cid> is the Context Identifier (1 – 11)• <Traffic Class> is the traffic class (1 – Streaming, 3 – Background)• <Max bitrate UL> is the maximum bit rate up link (0, 32, 64, 128)• <Max bitrate DL> is the maximum bit rate down link (0, 32, 64, 128)• <Guaranteed bitrate UL> is the guaranteed bit rate up link (0, 32, 64, 128)• <Guaranteed bitrate DL> is the guaranteed bit rate down link (0, 32, 64, 128)Example: AT+CGEQMIN=1,1,64,64,64,64AT+CGTFTUsage:AT+CGTFT is the Traffic Flow Template (TFT). This command is needed if a secondary PDP context needs to be opened. The TFT specifies which IP traffic should run through which PDP context.Syntax:AT+CGTFT=<cid>,<packet filter identifier>,<evaluation precedence index>,<source address and subnet mask>,<protocol number>,<destination port range>,<source port range>• <cid> is the Context Identifier (1 – 11)• <packet filter identifier> is the packet filter identifier (1 – 8)• <evaluation precedence index> This filter’s Evaluation Precedence Index (0-255)• <source addr & subnet> is (0.0.0.0.0.0.0.0-255.255.255.255.255.255.255.255)• <protocol number> is the protocol number (0-255)• <destination port range> is Destination Port From.To (0.0-65535.65535)• <source port range> is Source Port From.To (0.0-65535.65535)Example: AT+CGTFT=1,1,0,87.48.134.251.255.255.255.0,6,20.21,1024.65535
Chapter 5: Troubleshooting98-131305-A Supported AT commands for PPPoE 146AT+CGDSCONTUsage:AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above.Syntax: AT+CGDSCONT=<cid>,<p_cid>• <cid> is the cid for the Secondary Context• <p_cid> is the Primary Context at which the Secondary is related to.Example: AT+CGDSCONT=1,11Application exampleThis example shows the commands needed in order to establish a Primary Standard Data Context with a Secondary Streaming 128 Context where all UDP traffic goes through the Streaming 128Data connection and all other traffic goes through the Standard Data connection.• AT+CGDCONT=1,ip,bgan.inmarsat.com(Specifies the APN)•AT+CGEQREQ=1,3(Sets cid 1 = Standard data)• AT+CGTFT=11,1,0,,17(Sets UDP TFT filter for cid 11)• AT+CGEQREQ=11,1,128128128128(Sets cid 11 = Streaming 128 QoS)• AT+CGEQMIN=11,1,128128128128(Specifies min. acceptable QoS to Streaming 128)• AT+CGDSCONT=11,1(Opens Secondary cid 11 on Primary cid 1)If you have any technical questions about the PPPoE feature please refer to your local distributor, who can assist you with the configuration.
98-131305-A EXPLORER 325 147Chapter 6Conformity 6EXPLORER 325CE (R&TTE)The EXPLORER 325 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.FCCThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.Part 15.21Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NoteThe manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.
Thrane & Thrane Thrane & Thrane A/S Declaration of Conformity with R& TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999/5/EC concerning Radio & Telecommunications Terminal Equipment. Equipment included in this declaration TT-3721A Consisting of: TT-3733A TT-3058A EXPLORER® 325 System EXPLORER® Terminal EXPLORER® 325 Antenna Equipment Applicability PN = 403721A PN = 403733A PN = 403058A The TT-3721A EXPLORER® 325 is a mobile Land Vehicular BGAN terminal that provides voice, fax or high-speed data communication through the Inmarsat satellite service world wide between a vehicle and any destination in the world. Declaration The safety requirement with respect to the LVD directive 73/23/EC is met by conforming to the harmonized EU standard EN 60950-1 . The protection requirement with respect to the EMC directive 89/336/EC is met by conforming to the harmonized EU standards ETSI EN 301 489-1 and ETSI EN 301 489-20. Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301 444. Manufacturer Thrane & Thrane A/S, Lundtoftegardsvej 93D, DK-2800 Kgs. Lyngby, Denmark Place and Date Kgs. Lyngby, 2. June 2010 r Doc. no. 99-131672-A Thrane & Thrane A/S • Lundtoftegaardsvej 93 D • DK-2800 Kgs. Lyngby • Denmark T +4539558800 • F +45 39 55 88 88 • i nfo@thrane.com • www.thrane.com Bank: Danske Bank • Comp.reg.: 65 72 46 18 • VAT: DK-20 64 64 46 C€ Page: 1 of 1
98-131305-A 149GlossaryGlossaryAAPN Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BBGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. CCE Conformitée Européenne. This term signifies that a CE certified product conforms to European health, environmental, and safety regulations. In short, it makes the product legal to be sold in the European Union. CID Context Identifier CM Continuous Monitoring CS Circuit-Switched. Circuit-switched networks require dedicated point-to-point connections during calls. DDHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network. DNS Domain Name System. A system translating server names (URLs) to server addresses. FFCC Federal Communications Commission. An independent United States government agency, directly responsible to Congress. FCC certification is normally required to make a product legal to be sold in the United States.
Glossary98-131305-A 150GGeostationary Placed in a fixed position relative to a point on the surface of the earth. GPS Global Positioning System II/O Input/Output IAI-2 Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps. By utilizing different modulation schemes, variable coding rate and power adjustment, it is possible to change the bearer type to give optimum throughput with efficient use of the satellite resources. IMEI International Mobile Equipment Identity. A unique number identifying your terminal IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. IP Internet Protocol Kkbps kilobits per second LLAN Local Area Network LED Light Emitting Diode NNAT Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic. A NAT module makes all necessary address translations.
Glossary98-131305-A 151PPDP Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network. PIN Personal Identification Number. A code number used to provide access to a system that has restricted access. PoE Power over Ethernet POST Power On Self Test. A test sequence that runs every time the system is powered up or reset. PPPoE Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. By using PPPoE, users can virtually "dial" from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. PS Packet-Switched. Packet-switched networks move data in separate, small blocks (packets) based on the destination address in each packet. PUK PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. QQoS Quality of Service RRF Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. SSAS Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. SDU Service Data Unit. Also known as a data packet. SIM Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. SIP Session Initiation Protocol. An application-layer control (signaling) protocol for creating,
Glossary98-131305-A 152modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. SMS Short Messaging Service Streaming A technique for transferring data - such as audio or video clips - so that it is processed as a continuous stream. With a Streaming connection you are charged by the minute, like for a telephone connection. TTCP Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail. UUDP User Datagram Protocol. One of the core protocols of the Internet protocol suite. UDP delivers data fast, because it avoids checking data packets. Time-sensitive applications often use UDP because dropped packets are preferable to delayed packets. UTC Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich. VVPN Virtual Private Network. A network that is constructed by using public wires to connect nodes. You can create networks using the Internet for transporting data, using security mechanisms so that only authorized users can access the network.
98-131305-A 153IndexIndexNumerics2-wire interfacelocal numbers, 28setting call type, 68Aadministration settings, 103administration, remote, 119analog phonelocal numbers, 28antennaviewing properties, 62viewing status, 48viewing type, 48, 125APN, common setting, 69audio quality, 24Bbarring calls, 73BGANconnecting to, 18coverage, 6services, 8system overview, 7Bridge mode, 89browser settingsfor web interface, 42Ccall limiting, 122call log, 54call type, 24setting for IP handsets, 80setting for Phone interface, 68callsbarring, 73closed user group, 76forwarding, 72holding, 30line identification, 75local, 27making or receiving, 26missed, received, outgoing, 55redial, 28to the terminal, 27transferring, 31viewing ongoing, 49waiting indication, 29, 74CE compliance, 147clearing logs, 108clearing usage counter, 108closed user group, 76common network settings, 69compression, header, 96computer, connecting to LAN, 15configurationexporting to file, 106importing from file, 106LAN, 63conformity, 147connecting to the BGAN network, 18connector panel, 11contact information, 126coverageInmarsat BGAN system, 6Ddashboard, 47dataprofiles, 109traffic flow filters, 112data sessionsviewing ongoing, 49Declaration of Conformity, 148defaultIP address, 43network setup, 34dialing prefixes, 29
Index98-131305-A 154document numberinstallation manual, vIP handset user manual, vEEthernet interfacesetting up, 63eventslist of active, 124exporting configuration, 106extended status, 125external access, 119external IP address, viewing, 49Ffax, sending or receiving, 32FCC compliance, 147features overview, 2forwarding calls, 72GGPS positionviewing, 48HHeader compression, 96help desk number, 123changing in web interface, 123holding a call, 30Iignition function, 12IMEI number, 48importing configuration, 106Inbox for SMS messagesreplying, forwarding or deleting, 59installation manualdocument number, vinterfaces and servicescombinations, 10internal calls, 27Internet connection, 15IP addressexternal, setting up, 89external, viewing, 49for connected device, 91for web interface, 43local, setting up, 64local, viewing, 48IP handsetBGAN features, 21connecting, 14description, 5entering PIN, 16local numbers, 28power supply, 14setting call type, 80setting up, 77starting up, 14user manual, vLLANconnecting a computer, 15managing network users, 85setting up interface, 63limit calls, 122limitations in services, 9line identification, 75local numbers assigned, 28local phone call, 27logs, clearing, 108MMAC address, 48matrix of services and interfaces, 10messagesconfiguring outgoing, 60forwarding, 59opening in web interface, 59receiving in web interface, 58replying, 59sending, 58microwave radiation, iiimobile numbersviewing and editing, 53
Index98-131305-A 155Nnavigation in web interface, 45network classification table, 93network devices, 91network management, 85network setup, default, 34network termsdefinitions, 96OOutbox for SMS messagesresending or deleting messages, 57Pphonelocal call, 27making calls, 26phone book, 50adding number, 52deleting all entries, 52deleting an entry, 52modifying an entry, 52Phone interfacelocal numbers, 28setting call type, 68phone numbers for terminal, 53phonebooklimit calls to, 122PINadministration PIN, 103entering, 16entering in web interface, 17entering with a phone, 16entering with IP handset, 16PoE, 14port forwarding, 65Power over Ethernet, 14power supply for IP handset, 14powering the terminal, 12PPPoEenabling, 66using, 39prefixes, special-purpose, 29profiles for data transmission, 109propertiesantenna, 62system, 48Proxy server, disabling, 42PUK code, 16, 18Qquality of voice, 24Quick dial, 26Rradiation, iiiredial, 28registering on the BGAN network, 18remote management, 119remote on/off, 12restricted dialing, 122Router mode, 89Ssafety summary, iiisatelliteselecting, 101view current, 48view selected, 48sent messagesresending, forwarding or deleting, 57viewing status, 57serial number, 48serviceslimitations, 9supported by BGAN, 8services and interfacescombinations, 10Short dial, 26show number, 75SIM lock, 9site map of web interface, 125SMS in web interfaceforwarding, 59opening, 59receiving, 58replying to, 59sending, 58SMS service number, 61softwareuploading, 98viewing version, 48
Index98-131305-A 156Standard IP, 33activating, 34, 35definition, 33statusair interface, 125connection, 125extended, 125methods for signaling, 132ongoing calls and data sessions, 49viewing, 47Streaming IP, 33activating, 36definition, 33supplementary servicessupported, 9using, 29supportcontact information, 126Ttelephone interfacelocal numbers, 28setting call type, 68tools for setting up the terminal, 21total usageviewing, 49, 54traffic flow filters, 112transferring a call, 31troubleshooting guide, 129typography used in this manual, vUuploading software, 98usage counter, 49, 54clearing, 108user interfaces, 21Vversion of software, 48voice mail numberviewing, 61voice quality, 24setting for IP handsets, 80setting for Phone interface, 68Wwaiting calls, 29, 74web interfaceaccessing, 41browser settings, 42definition, 41navigating, 45site map, 125

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