Thrane and Thrane A S EXPLORER325 EXPLORER 325 landmobile broadband terminal for Inmarsat satellite system User Manual BGAN X UM

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USER MANUAL
®
EXPLORER 325
EXPLORER® 325
Document number: 98-131305-A
Release date: June 17, 2010
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this product and the
accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided
for information purposes only, is subject to change without notice and may contain errors or inaccuracies.
Manuals issued by Thrane & Thrane are periodically revised and updated. Anyone relying on this information
should acquire the most current version e.g. from http://www.thrane.com or from the distributor. Thrane &
Thrane is not responsible for the content or accuracy of any translations or reproductions, in whole or in part,
of this manual from any other source.
Copyright © 2010 Thrane & Thrane A/S. All rights reserved.
Trademark acknowledgements:
•
Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United
States.
•
EXPLORER is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.
•
Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other
countries.
•
Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed
by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
•
Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.
•
Other product and company names mentioned in this manual may be trademarks or trade names of their
respective owners.
Company web site
www.thrane.com
98-131305-A
ii
Safety summary
The following general safety precautions must be observed during all phases of operation, service and
repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere
in this manual violates safety standards of design, manufacture and intended use of the equipment.
Thrane & Thrane assumes no liability for the customer's failure to comply with these requirements.
Observe marked areas
Under extreme heat conditions do not touch areas of the terminal or
antenna that are marked with this symbol, as it may result in injury.
Microwave radiation hazards
During transmission the antenna in this system radiates Microwave
Power.This radiation may be hazardous to humans close to the antenna.
When the system is powered, make sure that nobody gets closer than the
recommended minimum safety distance.
The minimum safety distance is 0.6 m to the side and above the antenna
when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the
antenna, as the radiation forms a hemisphere above the antenna.
Service
User access to the interior of the system units is prohibited. Only a technician authorized by Thrane &
Thrane may perform service - failure to comply with this rule will void the warranty.
Do not service or adjust alone
Do not attempt internal service or adjustments unless another person, capable of rendering first aid
resuscitation, is present.
Power supply
The voltage range is 10.5 - 32 V DC; 11.5 A - 4 A. Be aware of high start-up peak current: 20 A@24 V,
5 ms.
Do not operate in an explosive atmosphere
Do not operate the equipment in the presence of flammable gases or fumes. Operation of any
electrical equipment in such an environment constitutes a definite safety hazard.
Keep away from live circuits
Operating personnel must not remove equipment covers. Component replacement and internal
adjustment must be made by qualified maintenance personnel. Do not replace components with the
power cable connected. Under certain conditions, dangerous voltages may exist even with the power
cable removed. To avoid injuries, always disconnect power and discharge circuits before touching
them.
Install and use the antenna with care
Thrane & Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or
stressing the mounting base. It is the responsibility of the customer to ensure a safe and correct
installation of the antenna. The instructions in the Installation manual are only guidelines.
Failure to comply with the rules above will void the warranty!
98-131305-A
iii
About the manual
Intended readers
This manual is a user manual for the EXPLORER 325 system. The manual is intended for
anyone who is using or intends to use this system. No specific skills are required to operate
the EXPLORER 325 system. However, it is important that you observe all safety
requirements listed in the beginning of this manual, and operate the system according to
the guidelines in this manual.
Most current version
This manual may not always reflect the latest software functionality of your EXPLORER 325
system. To obtain the latest version of the manual, please enter the Thrane & Thrane web
site www.thrane.com and download the latest version from Service > Self Service Center >
Downloads, or acquire it from your distributor.
Manual overview
Note that this manual does not cover installation nor does it cover how to use the IP
handset that comes with the system. For information on installation refer to the installation
manual and for information on the IP handset refer to the user manual for the IP handset.
Part numbers for both manuals are listed in the next section.
This manual has the following chapters:
98-131305-A
•
Introduction contains a brief description of the system and an overview of the BGAN
services.
•
Getting started explains how to insert SIM (Subscriber Identity Module) card and start
up the unit. It also contains a short guide to making the first call.
•
Operating the system explains how to use the system.
•
Using the web interface explains how to use the built-in web interface of the terminal
for configuration and daily use, and describes the available menus and settings,
including advanced setup of interfaces.
•
Troubleshooting contains a short troubleshooting guide and explains how to update
software. It also describes the functions of the light indicator and the Reset button, and
explains the event messages that may show in the web interface. Further, it gives
information on where to get help if needed.
•
Conformity contains declarations of conformity for the EXPLORER 325 system.
iv
Related documents
The below list shows the documents related to this manual and to the EXPLORER 325
system.
Title and description
Document
number
EXPLORER 325, Installation Manual
98-131306
Explains how to install the EXPLORER 325 terminal and the
EXPLORER 325 antenna.
EXPLORER 325, Quick Guide
98-131307
A short guide to the most important functions of the EXPLORER 325
system.
Thrane IP Handset, User Manual
98-126059
Explains the features and functions of the Thrane IP Handset. The IP
handset works as a standard IP handset, but also serves as a user
interface for the EXPLORER 325 system.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
•
To emphasize words.
Example: “Do not touch the antenna”.
•
To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
COURIER is used to indicate low level commands or display text.
Example: “In the SMS text, type ACTIVATE”.
98-131305-A
Table of Contents
Safety summary ....................................................................................................iii
About the manual ................................................................................................. iv
Chapter 1
Introduction
Welcome ...............................................................................................................1
Features and interfaces ...................................................................................... 2
Main units ............................................................................................................ 3
The Inmarsat BGAN system ................................................................................6
Services and interfaces ......................................................................................10
Chapter 2
Getting started
Before you start .................................................................................................. 11
Starting up the terminal ....................................................................................12
Connecting the Thrane IP handset ....................................................................14
Connecting a computer ......................................................................................15
Entering the SIM PIN for the terminal ..............................................................16
Registering with the BGAN network .................................................................18
Making the first call ...........................................................................................19
Standard connection to the Internet (default) ................................................. 20
Chapter 3
Operating the system
General ...............................................................................................................21
Using a phone or fax machine ......................................................................... 24
Using a computer .............................................................................................. 33
Using the IP handset ......................................................................................... 40
Chapter 4
Using the web interface
Introduction ........................................................................................................41
Entering the SIM PIN in the web interface ...................................................... 46
Using the Dashboard ........................................................................................ 47
Using the phone book .......................................................................................50
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vi
Table of Contents
Using the Call log .............................................................................................. 54
Handling SMS messages .................................................................................. 56
Setting up the interfaces ................................................................................... 62
Managing LAN network users .......................................................................... 85
Uploading software ........................................................................................... 98
Selecting the preferred BGAN satellite ........................................................... 101
Selecting the language ....................................................................................102
Administration ..................................................................................................103
Help desk and diagnostic report ..................................................................... 123
Event logging and self test .............................................................................. 124
Site map ............................................................................................................ 125
Chapter 5
Troubleshooting
Getting support ................................................................................................ 126
Uploading software .......................................................................................... 127
Part numbers ....................................................................................................128
Troubleshooting guide .....................................................................................129
Status signaling ................................................................................................ 132
Logging of events ..............................................................................................141
Reset button ..................................................................................................... 142
List of reserved IP subnets ............................................................................... 143
Supported AT commands for PPPoE ............................................................... 144
Chapter 6
Conformity
EXPLORER 325 .................................................................................................. 147
Glossary
............................................................................................................................149
Index
............................................................................................................................153
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vii
Chapter 1
Introduction
Welcome
Congratulations on the purchase of your EXPLORER 325 system!
EXPLORER 325 is a land vehicular broadband system, providing simultaneous high-speed data
and voice communication via satellite through the BGAN (Broadband Global Area Network).
Applications include:
•
Internet browsing
•
E-mail
•
Phone and fax services
•
Large file transfers
•
Video conferencing and Streaming
•
VPN (Virtual Private Network) access to corporate servers
This chapter introduces the EXPLORER 325 system and gives an overview of the physical units and
their features and functions.
It also gives an overview of the BGAN system and services.
98-131305-A
Welcome
Chapter 1: Introduction
Features and interfaces
The EXPLORER 325 system offers the following features and interfaces:
 Simultaneous voice and data communication over BGAN
 Full duplex, single or multi-user, up to: 432 kbps
 Support for streaming IP at: 32, 64 or 128 kbps
 Voice: Standard Voice (4 kbps) or 3.1 kHz Audio1
 2 LAN (Local Area Network) ports with PoE (Power over Ethernet) for computers, e-hubs, IP
handsets etc.
 1 Standard Phone port for standard phone or fax machine
 1 multi-purpose I/O connector with 5 configurable inputs/outputs
 1 SIM slot for your BGAN SIM card
 Built-in DHCP/NAT router
 Built-in web interface allowing you to manage your phone book, messages and calls, and
customize the terminal to your specific needs
 Input power: 10.5 - 32 V DC (11.5 A - 4 A)
 CE certified
1. 3.1 kHz Audio is only available in elevations > 45°
98-131305-A
Features and interfaces
Chapter 1: Introduction
Main units
Units overview
The EXPLORER 325 system includes the following main units:
•
TT-3058A EXPLORER 325 antenna
•
TT-3733A EXPLORER 325 Terminal
•
TT-3670A Thrane IP Handset & Cradle, wired
EXPLORER 325 antenna
The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis
stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all
functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable
carries all RF communication, supply voltage and modem communication between the antenna
and the terminal.
For information on how to install the antenna, refer to the installation manual.
98-131305-A
Main units
Chapter 1: Introduction
EXPLORER 325 terminal
Overview
The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system. It contains all
user interfaces and a LED indicator and stores configuration data. The terminal is designed to be
mounted inside a vehicle.
Tools for setup and daily use
The Thrane IP Handset can be used for displaying status, accessing a subset of controls and views,
starting a streaming session and entering the PIN code for the terminal. The IP handset connects
to the LAN interface of the terminal. For information on how to use the handset, see the user
manual for the IP handset.
The built-in web interface in the terminal is used for easy configuration and daily use. The web
interface is accessed from a computer connected to the terminal, using an Internet browser. No
installation of software is needed.
For further information on the web interface, see Chapter 4, Using the web interface.
SIM card
The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a
small cover plate.
The terminal requires a dedicated land vehicular SIM card, which you get from your Airtime
Provider.
The system requires a SIM card to go online and to access the settings of the terminal. However,
using the web interface you can view the Dashboard and upload software without inserting a SIM
card.
98-131305-A
Main units
Chapter 1: Introduction
Thrane IP handset and cradle
IP handset
The Thrane IP Handset communicates using Internet Protocols (IP).
The handset is not strictly dedicated to the EXPLORER 325 system,
but can also be used in a public network as a standard IP
telephone.
The IP handset is powered directly from the LAN interface using
Power over Ethernet (PoE).
When the IP handset is used with the terminal, it communicates using IP between the handset and
the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuitswitched calls.
BGAN network
Circuit
switched
connection
IP data
EXPLORER 325 terminal
When connected to the terminal the IP handset provides a dedicated
BGAN menu with a subset of the terminal configuration options.
For more information on the functions of the IP handset, refer to the
user manual for the IP handset.
IP cradle
The IP cradle serves as a holder for the IP handset.
The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the
terminal. You can mount the cradle on a wall or a desktop.
98-131305-A
Main units
Chapter 1: Introduction
The Inmarsat BGAN system
What is BGAN?
The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed
data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate
networks and the Internet, transfer files and make telephone calls.
Coverage
The Inmarsat® BGAN services are based on geostationary satellites situated above the equator.
Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the
BGAN system. For updated information on coverage, see Inmarsat’s home page at
www.inmarsat.com.
Note
98-131305-A
The map above shows Inmarsat’s expectations of coverage, but does not represent a
guarantee of service. The availability of service at the edge of coverage areas may
fluctuate.
The Inmarsat BGAN system
Chapter 1: Introduction
Overview of the BGAN system
A complete BGAN system includes the EXPLORER 325 terminal with connected peripherals, an
EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites
are the connection between your terminal and the SAS, which is the gateway to the worldwide
networks (Internet, telephone network, cellular network, etc.).
Packet-Switched Network
Satellite
Satellite Access Station
(SAS)
EXPLORER 325
antenna
EXPLORER 325
terminal
Circuit-Switched Network
IP Handset
98-131305-A
The Inmarsat BGAN system
Chapter 1: Introduction
The BGAN services supported by EXPLORER 325
Supported services
The BGAN services currently supported by the EXPLORER 325 comprise:
•
A Packet-Switched (PS) connection to the Internet
•
A Circuit-Switched (CS) dialed connection for voice, fax or data
•
Short Messaging Service (SMS)
Packet data service
The BGAN network supports different classes of data connection to the Internet.
•
Using a Standard IP connection several users can share the data connection simultaneously.
This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The
user pays for the amount of data sent and received.
•
Using a Streaming IP connection you get an exclusive high-priority connection ensuring
seamless transfer of data. This type of connection is ideal for time critical applications like live
video over IP. The user pays for the duration of the connection (per minute charge).
Note
The BGAN system supports maximum 11 concurrent PS connections at a time per
EXPLORER 325 system.
Circuit-Switched (dialed) service
The following types of circuit-switched connection are available:
•
Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to
4.0 kbps, which reduces the bandwidth use and consequently the tariff.
•
3.1 kHz Audio. A high quality connection which can be used for Premium Voice or G3 fax. The
signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.1
Note
The BGAN system only supports one external circuit switched call at a time per
EXPLORER 325 system.
SMS service
The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS
messages to and from the terminal.
1. The 3.1 kHz service is only available in elevations > 45°
98-131305-A
The Inmarsat BGAN system
Chapter 1: Introduction
Supplementary services
The BGAN system also provides the following supplementary services:
•
Call hold
•
Call waiting
•
Call forwarding
•
Voice mail
•
Call barring
Limitations
SIM lock
The supplier may have locked the SIM card to a specific provider. For further information, contact
your supplier.
Limitations in available services
The services available depend on your airtime subscription. Your SIM card may not allow for all
the services described in this manual.
Also, some services may not be available at the edge of coverage areas, i.e. in low elevations.
For further information on coverage, please refer to the Inmarsat home page at
www.inmarsat.com.
98-131305-A
The Inmarsat BGAN system
Chapter 1: Introduction
Services and interfaces
The following table shows which equipment and interfaces you can use to access the services
listed in the left column.
Interface on the terminal
Service
Packet-Switched
Circuit-Switched
Phone
3.1 kHz Audioa
Analog telephone
LAN (PoE)
IP handset
G3 Fax machine
Standard Voice
Analog telephone
Data
multi-user
IP handset
Computer
Data
single-user
Computer
IP handset or computer
with web interface
SMS
a. 3.1 kHz Audio is only available in elevations > 45°
98-131305-A
Services and interfaces
10
Chapter 2
Getting started
This chapter describes how to start up the system and make the first call or data session.
For information on how to install the system, insert SIM card and connect cables, refer to the
installation manual for the EXPLORER 325 system.
Before you start
Operation at high temperatures
CAUTION! In very high ambient temperatures, do not touch areas of the
terminal that are marked with this symbol.
If the terminal is installed in a location where the ambient temperature may exceed 50C, we
recommend placing the terminal where unintentional contact is avoided. Note that the maximum
allowed ambient temperature is 55° C.
If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public
area.
For further information on installation, refer to the installation manual for the EXPLORER 325
system.
Connector panel
The drawing below shows the connector panel of the EXPLORER 325 terminal.
Reset button
Antenna
98-131305-A
DC input
Slot for SIM card
Phone
2 x LAN w. PoE
Before you start
I/O
Power
switch
Grounding stud
11
Chapter 2: Getting started
Starting up the terminal
SIM card
Note that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGAN
service. The terminal can only access the BGAN network when the right type of SIM card is
installed. For information on how to insert the SIM card, refer to the installation manual.
Switching on the terminal
Using the Power switch
To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or
two seconds for the terminal to switch on.
Using the ignition system
If you have connected the ignition system of your vehicle to the I/O connector, you may leave the
power switch in the “on” position and the terminal will switch on/off when you start/stop the
engine of your vehicle.
When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA
when the ignition is off. For information on how to connect to the Ignition pins in the I/O
connector, refer to the installation manual for the EXPLORER 325 system.
You must set up the ignition function in the web interface. For further information, see Configuring
the I/O interface on page 84.
Note
In some cases, the system may reboot after power-on because of the high start-up
current.
Using a remote on/off switch
If an external switch is connected to the remote on/off pins in the DC connector, you may leave the
power switch in the connector panel in the “on” position and use the remote switch to turn the
terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the
power switch on the terminal in the “on” position, you can always switch the terminal back on
with the remote switch. The standby current when the remote switch is off is max. 2 mA. For
further information on the remote on/off function, refer to the installation manual for the
EXPLORER 325 system.
98-131305-A
Starting up the terminal
12
Chapter 2: Getting started
Power up completed
When the terminal is switched on, the Power indicator in the terminal lights green.
You can now access the terminal settings, but the terminal is not ready for making calls or running
data sessions until the system is registered on the BGAN network. You may have to enter a SIM
PIN before the system can register. For further information, see Entering the SIM PIN for the
terminal on page 16 and Registering with the BGAN network on page 18.
To switch off the terminal flip the Power switch back. It takes 5 to 10 seconds to power down the
terminal. Alternatively use the ignition or remote on/off function described above.
98-131305-A
Starting up the terminal
13
Chapter 2: Getting started
Connecting the Thrane IP handset
Power supply (PoE)
The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total
output power from the two interfaces is 32 W.
Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the
total power consumption does not exceed 32 W. If the limit is exceeded, the LAN ports are
prioritized so that LAN port 1 has the highest priority and port 2 is closed down. For this reason, we
recommend connecting your IP handset to LAN port 1.
In case of power hold-up (failure on input power), PoE will be turned off completely.
Starting up the Thrane IP Handset
The following procedure is for the Thrane IP Handset. The procedure may be different for another
type of IP handset.
Note
The first handset that is connected to the LAN interface on the terminal is automatically
registered in the terminal and assigned the local number 0501 and password 0501. For
information on how to connect additional handsets, see Connecting a new IP handset on
page 77.
To connect the Thrane IP Handset, do as follows:
1.
Connect the Ethernet cable from the Thrane IP Handset/cradle to one of the LAN (PoE)
connectors on the terminal as described in the user manual for the handset.
Note
We recommend connecting to LAN port 1, because in case of insufficient power to
the LAN (PoE) interface port 2 will be closed down first.
2. The handset starts up automatically.
When the display shows this symbol
making a call.
in the upper right corner, the handset is ready for
If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a
SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status.
You can enter the SIM PIN using the IP handset. For details, see Entering the SIM PIN using a
phone or IP handset on page 16.
98-131305-A
Connecting the Thrane IP handset
14
Chapter 2: Getting started
Connecting a computer
Before connecting to the LAN interface
For the LAN interface to work without any further setup, the connected computer must be set up to
obtain an IP address and a DNS server address automatically.
To check this on your computer (Windows XP), do as follows:
1.
Go to Start > Settings > Control Panel > Network Connections.
2. Right-click on the LAN connection you want to use.
3.
Select Properties.
4.
Highlight Internet Protocol (TCP/IP).
5.
Click Properties.
6. Make sure that the following is selected:
• Obtain an IP address automatically
• Obtain DNS server address automatically
Connecting a computer to the LAN interface
Note
This section only describes a Standard Internet connection with default settings on the
terminal. For information on other scenarios, see Connecting to the Internet on page 34.
To connect a computer to the LAN interface, do as follows:
1.
Power up your computer.
2. Connect your LAN cable between the network connector on your computer and one of the LAN
connectors on the terminal.
When the computer and the terminal are ready and the terminal is registered on the BGAN
network, the terminal automatically starts a Standard data connection. For further
information, see Standard connection to the Internet (default) on page 20.
For information on how to configure the LAN interface on the terminal, see Configuring the LAN
interface on page 63.
98-131305-A
Connecting a computer
15
Chapter 2: Getting started
Entering the SIM PIN for the terminal
Do you need a SIM PIN?
Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is
supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the
web interface.
Note
Using an Administrator user name and password you can change the PIN and enable or
disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the
terminal on page 115.
For information on how to connect the IP handset or computer you are going to use, see
Connecting a computer to the LAN interface on page 15 or Connecting the Thrane IP handset on
page 14.
Entering the SIM PIN using a phone or IP handset
To enter the SIM PIN
If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal
at start up.
Do as follows:
•
For an analog phone:
Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2
beeps - etc.
Dial  followed by #.
When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang
up or dial a number.
•
For the Thrane IP Handset:
Select the BGAN menu, select Enter PIN and enter the administrator user name and password
for the terminal. Then enter the PIN for the terminal.
Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.
Wrong SIM PIN
Analog phone:
If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it
means the SIM PIN was not accepted. Check that you have the correct PIN and try again.
If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3
beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM
card.
After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).
Dial the following:
 *  *  followed by # or off-hook key.
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Entering the SIM PIN for the terminal
16
Chapter 2: Getting started
Example: If the PUK is 87654321 and the new PIN is 1234, dial
87654321 * 1234 * 1234 followed by # or off-hook key.
If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime
Provider for a new SIM card.
IP handset:
After having entered the user name and password for the terminal you have 3 attempts to enter
the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with
the SIM card for your terminal.
Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to
contact your Airtime Provider for a new SIM card.
Entering the SIM PIN using the web interface
To enter the SIM PIN
Do as follows:
1.
On a computer connected to the terminal, open your browser and enter http://ut.bgan or the
IP address of the terminal in the address bar (default IP address: http://192.168.0.1).
If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open
on the PIN page.
2. Type in the PIN and click OK.
When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the
PIN is not accepted, see the next section Wrong PIN.
For further information on the web interface refer to Using the web interface on page 41.
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Entering the SIM PIN for the terminal
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Chapter 2: Getting started
Wrong PIN
You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK
(Pin Unblocking Key). The PUK is supplied with your SIM card.
Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to
contact your Airtime Provider for a new SIM card.
Registering with the BGAN network
When the SIM PIN is accepted by the terminal, the EXPLORER 325 system automatically starts the
registration procedure on the BGAN network.
You can monitor the registration procedure in two ways.
•
Connect the Thrane IP Handset and watch the procedure in the display.
•
Connect a computer, access the internal web interface of the terminal and watch the Status
field in the DASHBOARD. For details, see Using the Dashboard on page 47.
The normal startup procedure is shown as follows:
1.
Searching. The terminal has instructed the antenna to search for the BGAN signal.
2. Registering. The terminal is attempting to register with the Satellite Access Station (SAS).
3.
Ready. The terminal has registered and attached to the SAS and is ready to accept a service
request (a call or a data session).
Note that the registration procedure may take several minutes.
Note on satellite coverage
Be aware that if the vehicle is placed on the side of a steep hill or similar, you may not have
optimum satellite coverage because the elevation angle of the antenna is changed.
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Registering with the BGAN network
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Chapter 2: Getting started
Making the first call
When the terminal is registered with the BGAN network you are ready to make or receive the first
call. The following sections provide a short guide to making calls. For more detailed information,
see Making or receiving a phone call on page 26.
Making a call from the terminal
To make a call from a phone connected to the terminal, dial
00   followed by # or off-hook key.
Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45
39558800 #
Making a call to the terminal
Note
By default, any handset connected to the terminal will ring on incoming calls. If you have
connected a fax, set the incoming call type on that Phone interface to 3.1 kHz Audio to
avoid that the fax rings and answers an incoming Standard call. For further information,
see Selecting the call type on page 24.
To make a call to a phone connected to the terminal, dial
+ 
•
+ is the international call prefix1 used in front of the country code for international calls.
•
Mobile number: The mobile number of the terminal you are calling. The first part of the
number is always 870, which is the “country code” for the BGAN system.
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Example: If you are calling from Denmark and the mobile number for Standard Voice is
870772420567 on your terminal, and you want to make a Standard call to the terminal,
dial 00 870 772420567.
If the mobile numbers are listed in the web interface, you can look them up by selecting
PHONE BOOK > Mobile numbers.
If the numbers are not listed, refer to the documents provided with your airtime subscription. We
recommend saving the mobile numbers in the web interface. See Viewing and editing the mobile
numbers on page 53.
Making a call from one terminal to another
To make a call from one terminal to another, dial 00 .
1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of
Europe, 011 in the United States, and other short codes in other parts of the world.
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Making the first call
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Chapter 2: Getting started
Standard connection to the Internet (default)
Note
This section only describes a Standard Internet connection with default settings on the
terminal. For information on other scenarios, see Connecting to the Internet on page 34.
By default, the terminal automatically connects to the Internet when you connect your computer or
other equipment to the LAN interface, provided the terminal is registered on the satellite network.
You can then use your connected computer to browse the Internet, send e-mail etc.
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Standard connection to the Internet (default)
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Chapter 3
Operating the system
This chapter describes how to use the EXPLORER 325 system.
It does not describe advanced configuration of interfaces. For this type of information, refer to the
“Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
General
Tools for setup and use
Overview
You can use the Thrane IP Handset for viewing status, using the phone book of the terminal and
for entering the PIN, but for enhanced use and for configuration of interfaces, you must connect a
computer.
With a computer and a browser, you can use the built-in web interface to set up the terminal.
The IP handset
When you connect the Thrane IP Handset to one of the LAN (PoE) connectors on the terminal you
can use the handset display and keypad to enter the PIN or to view the status of the terminal.
The menu system in the IP handset includes the following items for the terminal:
•
BGAN menu:
• Selecting, starting and stopping your data connections
• Viewing C/No (signal strength) for the system
• Viewing status (“Ready”, “Registering” etc.) for the system
• Viewing the software version of the terminal
• Entering the PIN and PUK for the terminal
• Viewing active events
• Viewing GPS status
•
Contacts:
• Inclusion of the terminal phone book (not editable) in the IP handset Contacts
•
SIP (Session Initiation Protocol):
• Selecting/viewing the SIP profile used for communication with the BGAN terminal
•
Date and time:
• Possibility of using UTC time received from the BGAN satellite
For further information, see the user manual for the IP handset.
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Chapter 3: Operating the system
The web interface of the terminal
The web interface is a built-in web server for setting up and controlling the terminal, using a
connected computer with a browser. No installation of software is required.
With the web interface you can:
•
Enter the SIM PIN for the terminal
•
DASHBOARD page:
• start and stop data sessions
• view information on calls to/from the terminal
• view status of the terminal and antenna
• view properties of the terminal and antenna
•
CONNECT page:
• start and stop data sessions for all network user groups connected to the terminal (requires
administrator password)
•
PHONE BOOK page:
• view and edit the phone book
•
MESSAGES page:
• send and receive SMS messages
•
CALLS page:
• view the call log (outgoing, received and missed calls and data)
•
SETTINGS page:
• set up the interfaces of the terminal
• set up call services
• upload software
• set up network user groups (requires administrator password)
• select the satellite to use for connection to the BGAN network
• set the language in the web interface
•
ADMINISTRATION page:
• change the SIM PIN for the terminal
• set up user rights (requires administrator password)
For information on how to use the web interface, see Using the web interface on page 41.
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General
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Chapter 3: Operating the system
Services and interfaces
The following table shows which equipment and interfaces you can use to access the services
listed in the left column.
Interface on the terminal
Service
Packet-Switched
Circuit-Switched
Phone
3.1 kHz Audioa
Analog telephone
LAN (PoE)
IP handset
G3 Fax machine
Standard Voice
Analog telephone
Data
multi-user
IP handset
Computer
Data
single-user
Computer
IP handset or computer
with web interface
SMS
a. 3.1 kHz Audio is only available in elevations > 45°
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Chapter 3: Operating the system
Using a phone or fax machine
Available interfaces
Two types of voice equipment connect to the terminal:
Standard analog phone or G3 fax machine: The terminal has one phone connector for connecting a
standard analog phone or fax machine.
IP handset: The terminal has two LAN connectors with Power over Ethernet for connecting IP
handsets or other IP equipment. For information on the features and functions of the Thrane IP
Handset, refer to the user manual for the handset.
For information on how to connect to the interfaces, see the installation manual for the
EXPLORER 325 system.
Selecting the call type
Definition
The phone connection can use one of the following call types:
•
Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps
•
3.1 kHz Audio, which is a high quality connection used for Premium Voice or G.3 fax
Note
3.1 kHz Audio is only available in elevations > 45°
In the web interface you can set up which type of connection to use by default when you make or
receive a call from the Phone interface or from an IP handset connected to the LAN interface.
Standard Voice is selected by default.
When connecting a fax to the Phone interface you must use 3.1 kHz Audio.
Selecting the default outgoing call type
To select the default call type for outgoing calls, do as follows:
•
Phone. Select the call type in the web interface under SETTINGS > Phone.
For further information, see Configuring the Phone interface on page 68.
•
IP handset. Select the call type for each handset in the web interface under SETTINGS >
IP Handset > Call settings. For further information, see Setting the call types for IP handsets on
page 80.
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Chapter 3: Operating the system
Overriding the default outgoing call type
To override the default setting for a specific outgoing call, do as follows:
•
To use Standard Voice for the call,
dial 1* before the number.
•
To use 3.1 kHz Audio for the call,
dial 2* before the number.
Example: To make a call to Thrane & Thrane in Denmark (+45 39558800), forcing the connection
to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog
phone, or off-hook key if calling from an IP handset.
Note
This will not change the default call type, only the type used for the ongoing call.
Phone numbers for incoming 3.1 kHz Audio and Standard Voice
3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a
phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice by
using the dedicated phone number.
Note
The call type you are using must be selected in the web interface (refer to the next
section).
If the mobile numbers are listed in the web interface, you can look them up as follows:
Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For
further information, see Viewing and editing the mobile numbers on page 53.
If the mobile numbers are not available in the web interface, refer to your airtime subscription.
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
For information on how to make a call to the terminal, see Making a call to the terminal on
page 27.
Selecting the incoming call type
To select which call types are accepted for an incoming call, use a computer and the web interface.
•
Phone. Select the call type under SETTINGS > Phone.
For further information, see Configuring the Phone interface on page 68.
•
IP handset. Select the call type for each handset in the web interface under SETTINGS >
IP Handset > Call settings. For further information, see Setting the call types for IP handsets on
page 80.
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Chapter 3: Operating the system
Making or receiving a phone call
Making a call
First connect your phone to the relevant interface. For further information, see the Installation
Manual.
You have different options for making a call:
•
Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial
number, which is found in the first column of the phone book in the web interface. See Short
dial on page 51.
Simply dial 00  followed by # or off-hook key.
Example:
•
Manual Dial. To make a call, dial
00   followed by # or off-hook key.
Example:
•
To call entry number 4 in the phone book,
dial 004 followed by # or off-hook key.
To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial
00 45 39558800 #
Call from phone book or call log (only IP handset).
• Enter the phone book of the IP handset, scroll to the wanted number and press the off-hook
key, or
• press the off-hook key from the main screen to display the latest calls in the call log. Then
scroll to the wanted number and press the off-hook key again.
Note that this is the call log of the IP handset, not of the terminal.
If there was an error establishing the connection, refer to the Troubleshooting Guide on page 129.
If you are using the IP handset, the handset may show an error message.
Depending on the type of error, the web interface may also show an error message. See Viewing
the Event list or the Event log on page 124.
Receiving a call
By default, all devices connected to the Phone interface or the LAN (PoE) interface will ring when
one of the mobile numbers is called. Note, however, that this depends on the call type settings.
Refer to Selecting the incoming call type on page 25.
Call log
Information of outgoing calls, received calls and missed calls is stored in the call log of the
terminal. You can view the call log in the web interface under CALLS. For further information, see
Viewing the lists of calls and data sessions on page 55.
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Chapter 3: Operating the system
Making a call to the terminal
To make a call to a phone connected to the terminal, dial
+ 
•
+ is the international call prefix1 used in front of the country code for international calls.
•
Mobile number. The first part of the mobile number is always 870, which is the “country code”
for the BGAN system. If the mobile numbers are listed in the web interface, you can look them
up as follows:
Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For
further information, see Viewing and editing the mobile numbers on page 53.
If the mobile numbers are not available in the web interface, refer to the documents included
with your airtime subscription.
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Receiving a voice mail message
If a call to the EXPLORER system is not answered the caller can leave a voice mail message with
Inmarsat’s voice mail service. Then an SMS is sent to the EXPLORER messaging system to alert you
that there is a voice message. The SMS has the contents:
•
Number called from
•
Date and time the voice mail message has been received
•
Number to call to listen to the voice mail message
To see that a new SMS has arrived you open the web interface. For further details see Receiving a
message on page 58.
Making local phone calls
You can make local calls between various phones connected to the terminal.
Local phone numbers always start with 0.
For an overview of the numbers assigned to each type of interface, see Local numbers and specialpurpose numbers in the next section.
To make a local call, dial  followed by # or off-hook key.
1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of
Europe, 011 in the United States, and other short codes in other parts of the world.
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Chapter 3: Operating the system
Dialing functions
Local numbers and special-purpose numbers
There are a number of dialing functions available in the terminal. The following list shows the
allocated special-purpose numbers for the terminal.
Note
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Remember the “0” at the start when you dial a local phone number. If you accidently dial
a 3-digit number, you may get one of Inmarsat’s short dial numbers in stead of a local
number.
Number
Function
0 * followed by # or off-hook key
Redial last called number on this interface.
00 * followed by # or off-hook key
Redial last answered call on this interface.
Note: If the last answered number is unlisted, you
are not allowed to dial back.
00 followed by one of the numbers 1-199
and # or off-hook key
Short dial phone numbers in phone book.
0301 followed by # or off-hook key
Local call to analog phone.
0500 followed by # or off-hook key
Local call broadcast to all IP handsets.
0 followed by one of the numbers
501-516 and # or off-hook key
Local call to IP handset.
0900 followed by # or off-hook key
Local call broadcast to all phones.
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Chapter 3: Operating the system
Dialing prefixes
Apart from the numbers above, the terminal uses the following dialing prefixes:
•
1* before the phone number will force the connection to use Standard Voice.
•
2* before the phone number will force the connection to use 3.1 kHz Audio.1
•
#31# before the phone number will hide the caller’s phone number to the recipient.
•
*31# before the phone number will show the caller’s phone number to the recipient where it
would otherwise be hidden, e.g. because the number is an ex-directory number.
•
For analog 2-wire telephones, use the R key during a call to get access to a supplementary
services function. The supplementary services functions supported by the terminal are
described in the following sections.
Handling waiting calls
During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call
Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is
taken, the waiting call is released.
In the web interface you can enable or disable the call waiting indication. For further information,
see Call waiting on page 74.
Note
Different types of phone have different methods/keys for the functions listed below. If you
have another type of phone than the ones listed below, refer to the documentation for
your phone/handset.
Analog 2-wire phones with R key: When you receive a Call Waiting indication, you have the
following options:
If you want to:
Do as follows (standard 2-wire phone):
Clear the current call,
and accept the waiting
call.
Press R 1 #
Hold the current call,
and accept the waiting
call.
Press R 2 #
Ignore the waiting call.
Take no action.
Reject the waiting call.
Press R 0 #
1. Note that 3.1 kHz Audio is only available in elevations > 45°
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Chapter 3: Operating the system
Holding a call
During a call, you may place the initial call on hold while another call is made.
Note
Different types of phone have different methods/keys for the functions listed below. If you
have another type of phone than the ones listed below, refer to the documentation for
your phone/handset.
Thrane IP Handset:
Select Options > Hold in the IP handset. For further details, refer to the section “Handling calls” in
the user manual for the Thrane IP Handset.
Analog 2-wire phones with R key:
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If you want to:
Do as follows (standard 2-wire phone):
Place a call on hold.
Press R 2 #.
Place the existing call on
hold and establish a new
call.
Press R and dial the second phone
number followed by #.
Shuttle between the two
calls.
Press R 2 #
(irrespective of whether the second call
was acquired using Call Hold or
acceptance of Call Waiting.)
Clear the held call, if no
waiting call exists.
Press R 0 #.
Clear an active call and
return to the held call.
Press R 1 #.
Note that this is only possible if no
waiting call exists.
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Chapter 3: Operating the system
Transferring a call
When you receive a call, you can transfer this call to another phone connected to the terminal.
Note
Different types of phone have different methods/keys for the functions listed below. If you
have another type of phone than the ones listed below, refer to the documentation for
your phone/handset.
Thrane IP Handset:
Select Options > Transfer in the IP handset. For further details, refer to the section “Handling
calls” in the user manual for the Thrane IP Handset.
Analog 2-wire phones with R key:
Do as follows to transfer a call:
1.
Press R 4 *  #.
The phone with the local number you dialed starts to ring.
2. You now have two options.
• Hang up. The phone or headset you transferred the call to continues to ring. When the call
is answered, a connection is established between the initial caller and the new recipient.
• Do not hang up. When the new recipient answers, you can have a conversation before
hanging up. When you hang up, the call is handed over to the initial caller.
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Chapter 3: Operating the system
Sending or receiving a fax message
Handling delays
When sending or receiving fax messages over satellite, both fax units must be capable of handling
longer delays without timing out. Some fax machines have an Overseas mode, which enables the
unit to handle the long delays.
Sending a fax message from the terminal
Note
The 3.1 kHz service used for fax is only available in elevations > 45°.
If the default setting in the web interface is not 3.1 kHz Audio, you can dial 2 * before the
number to force the connection to use 3.1 kHz Audio. For further information, see
Overriding the default outgoing call type on page 25.
The fax machine must be connected to the Phone interface of the terminal. Refer to the installation
manual.
3.1 kHz Audio must be used for an analog fax machine. Refer to Selecting the default outgoing call
type on page 24.
To send a fax from a fax machine connected to the terminal, dial
00   #
Example: To send a fax to Thrane & Thrane in Denmark (+45 39558888, dial 00 45 39558888 #
Sending a fax message to the terminal
To send a fax message to the terminal, dial
+  #
•
+ is the international call prefix1 used in front of the country code for international calls.
•
Mobile number. The first part of the mobile number is always 870, which is the “country code”
for the BGAN system. Use the 3.1 kHz mobile number. If the mobile numbers are listed in the
web interface, you can look them up as follows:
Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For
further information, see Viewing and editing the mobile numbers on page 53.
If the mobile numbers are not available in the web interface, see your airtime subscription.
Note
There are two mobile numbers, one for 3.1 kHz Audio and one for Standard Voice.
Receiving a fax message
An analog fax machine connected to the terminal can only receive a fax with 3.1 kHz Audio. Refer
to Selecting the incoming call type on page 25.
1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of
Europe, 011 in the United States, and other short codes in other parts of the world.
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Chapter 3: Operating the system
Using a computer
Interfaces
The terminal has two LAN connectors for connecting computers, IP Handsets or other LAN
equipment.
For information on how to connect to the interfaces, see the installation manual for the
EXPLORER 325 system.
Standard IP or Streaming IP on LAN
The BGAN network supports different classes of data connection to the Internet. The main classes
are Standard IP and Streaming IP.
•
Using a Standard IP connection, several users can share the data connection simultaneously.
This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and
intranet access.
The user pays for the amount of data sent and received.
•
Using a Streaming IP connection, you get an exclusive, high-priority connection, ensuring
seamless transfer of data. This type of connection is ideal for time critical applications like live
video over IP.
The user pays for the duration of the connection (per minute charge).
Note
For optimum performance it is important that you select the right traffic class when
defining profiles for your connection.
You can set up various types of connection using the profiles and traffic flow filters. For further
information, see Using profiles on page 109 and Using traffic flow filters on page 112.
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Chapter 3: Operating the system
Working with network user groups
The LAN users of the EXPLORER 325 system can be organized in network user groups with
different setup and different access rights.
The network user group you belong to is determined by one or more of the following:
•
the LAN port you connect to
•
the IP address of the device you are using
•
the MAC address of the device you are using
Non-administrator users can only see and start/stop profiles configured for their own network
user group.
Using the web interface and administrator password you can configure the network user groups
and network devices. For further information, see Managing LAN network users on page 85.
Connecting to the Internet
Default setup
By default, any IP device that is connected to the terminal belongs to the Default network user
group. It uses a Standard shared IP connection, which is automatically activated. Note that this
setting may result in unintended use of bandwidth (see the next section). For further information
on network user groups, see Managing LAN network users on page 85.
Unintended use of bandwidth
The system default setting is automatic activation of a standard data connection. With this setup
you connect the PC to the network and start using the applications. You do not have to connect to
the web interface to start using the services, it is plug-and-play. This setting involves a high risk of
being charged for airtime and bandwidth when connected computers perform automatic software
updates.
Note
You should only update software when you are connected at the office or at home where
bandwidth and airtime are less costly.
To avoid unintended use of bandwidth through automated background services the terminal can
be set to not automatically connect to the Internet when you connect your computer or other IP
equipment (PDA, webcam, etc.) to the network interface. You set this in the web interface. These
automatic background services could be Windows update downloads or checking for e-mails
automatically at short time intervals.
If you want to start a data connection in this mode you must access the system in one of the
following ways:
•
Use the web interface to activate your data session, standard IP and/or streaming IP, from the
Dashboard, or
•
Use the master IP handset (local number 0501) to activate your data session (CONNECT menu).
Note
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Optimize airtime and bandwidth usage: You are charged for the bandwidth used for
automatic PC software updates. We recommend to disable this feature in your computer.
Using a computer
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Chapter 3: Operating the system
Accessing your data sessions
Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING
PROFILES ON LAN at the bottom of the DASHBOARD.
Note
To manage data sessions for all users you need an administrator password. For further
information, see Starting/stopping data sessions on page 97.
•
Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.
•
Profiles that are currently active are displayed as a link with the text “Stop ”.
•
Profiles ready to be activated are displayed as a link with the text “Start ”.
Start/stop Standard IP on the LAN interface
By default, Standard IP is always activated on the terminal. If you only want Standard data to be
activated when you need it, you can disable automatic activation under SETTINGS > LAN >
Network user groups.
When automatic activation is disabled in the Network user groups page, you can manually
start/stop your Standard IP profile from the Dashboard by clicking Start  or Stop
 under PROFILES ON LAN at the bottom of the page.
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Chapter 3: Operating the system
Start/stop Streaming IP on the LAN interface
To start or stop a Streaming session, click the link with the name of your Streaming profile under
STREAMING PROFILES ON LAN.
Note
The Streaming link is only available if your network user group includes a Streaming
profile. See Editing a network user group on page 87.
Important
If you have selected a Streaming connection as your primary profile, the LAN
interface will be running a Streaming connection until you stop it or disconnect the
interface. However, if you select one or more secondary profiles, you can set up
your traffic flow filter so that it will only use the Streaming profile for certain types
of traffic.
For information on setup of the network user groups, see Managing LAN network users on
page 85. For information on how to set up a profile, see Using profiles on page 109.
The EXPLORER 325 system supports 32, 64 and 128 kbps Streaming.
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Chapter 3: Operating the system
Accessing the terminal from a remote location
Preparing the terminal for remote management
There are three steps you must go through before you can access the terminal from a remote
location:
1.
Set up the terminal for control from a remote location as described in Remote management on
page 119.
2. Activate a data connection in one of the following ways:
• Remote start of a data connection with an SMS, see Remote activation on page 120 and
Activating a data connection with an SMS below.
• Automatic activation of a Standard data connection, see step 11. on page 90 in Setting up the
network user groups.
• Manual activation of a data connection, see Start/stop Standard IP on the LAN interface on
page 35.
3.
Note the terminal’s external IP address, found in one of the following ways:
• If you are using SMS activation, you will receive an SMS with the IP address.
• Otherwise, connect a computer locally to the terminal and start the web interface. The IP
address of the terminal is shown in the Dashboard under ONGOING DATA SESSIONS (in
parenthesis).
This is the IP address you must use afterwards to access the terminal.
Note
If Static IP is included in your airtime subscription, we recommend using this static public
IP address for the terminal in order to provide easy access to the terminal. For
information on how to set up a static IP address, refer to step 7. on page 89 in the section
Editing a network user group.
Activating a data connection with an SMS
To be able to activate a data connection on the terminal from a remote location, the terminal must
be set up as described in Remote activation on page 120.
Send an SMS to the mobile number of the terminal. The activation SMS must have the following
format for activating and deactivating a connection:
•
ACTIVATE : 
•
DEACTIVATE : 
For more information on network user groups see Setting up the network user groups on page 87.
Activation
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SMS examples
Standard data connection in the Default
network user group
ACTIVATE default
group:standard 1234567890
Streaming 32 connection in the network
user group Group 0
DEACTIVATE Group 0:streaming
32 1234567890
Using a computer
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Chapter 3: Operating the system
Accessing the terminal using web interface
After preparing the terminal as described in the previous sections, do as follows to access it:
1.
Make sure your remote computer has access to the Internet.
2. On the remote computer, open your web browser.
3.
Enter the IP address of the terminal followed by a colon and the port number
http://:.
•  is the address from step 3. above.
•  is the port you defined in Remote management on page 119.
Example:
If the IP address of the terminal is 161.30.180.12 and the incoming port number
defined in the Remote management page in the web interface is 8080, enter
http://161.30.180.12:8080.
You should now be connected to the built-in web interface of the terminal from your remote
computer.
Accessing the terminal using AT commands
After preparing the terminal as described in the previous sections, do as follows to access it:
1.
Make sure your remote computer has access to the Internet.
2. On the remote computer, start a Telnet session.
3.
Select TCP/IP and type in the IP address and port number.
The IP address is the external IP address of the terminal (see step 3. on page 37).
The port number is the number defined in the Remote management page under AT
commands (see page 119).
4.
When the connection is established, type in your AT commands.
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Chapter 3: Operating the system
Using PPPoE (Point-to-Point Protocol over Ethernet)
Overview
You can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use
PPPoE if you want to control your connection independently of the web interface and the IP
handset.
Possible applications are:
•
Connecting a router
•
Connecting broadcast equipment, optionally through a PC
•
Establishing a Picocell for the use of cell phones
The following drawing shows connections managed through PPPoE and web interface
respectively.
Applications
for PPPoE
Handling connection
to the BGAN terminal
Assigning connection
(PDP context) to go out
on the BGAN network
BGAN
nework
PPPoE
connection
Router
PPPoE
connection
PC and/or broadcast equipment
PPPoE
connection
PDP Context
BGAN terminal
Built-in
web
interface
Pico cell
User PC 1 User PC 2
IP
Handset
Configuring the connected equipment for PPPoE
To use PPPoE with your EXPLORER system, first enable PPPoE in your terminal. Refer to Enabling
PPPoE (Point-to-Point Protocol over Ethernet) on page 66.
After enabling PPPoE in the terminal, you must configure your equipment.
How to do this depends on the type of equipment. Refer to the user documentation of the
equipment. As a minimum, you need to configure the following parameters in your equipment in
order to make PPPoE work with the terminal:
•
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User name and password.
The user name and password can be left blank (or insert user name: void and password:
void). Then the registration on the Access Point is most commonly done in such a way that the
data connection is established with a dynamic IP address from the airtime provider.
Using a computer
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Chapter 3: Operating the system
To request a static IP (if subscribed to) from the Access Point you must type in the user name
and password from your airtime subscription.
Note for MAC OS: User name and password are required. Use user name void and password
void. This works for some ISPs. Contact your airtime provider for further information.
•
For setups that have a check box for “Enable LCP extensions”, deselect this.
No further configuration is needed to make a Standard IP data connection to the Internet.
See the table below for information on how to configure specific services for your PPPoE
connection.
If you need a certain service, for example a Streaming class, you must type in a specified text
string when asked for a service name. The following table shows the service names supported by
the terminal.
Text to type in the
Service Name field
Function
(Blank)
Initiates a Primary Standard Data connection (default)
XBB:BACKGROUND
Initiates a Primary Standard Data connection (Same as blank!)
XBB:STREAM32K
Initiates a Primary Streaming 32 kbps connection
XBB:STREAM64K
Initiates a Primary Streaming 64 kbps connection
XBB:STREAM128K
Initiates a Primary Streaming 128 kbps connection
XBB:
This allows the PPPoE clients to enter a full AT context activation string.
Example:
XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”
For a list of supported AT commands and their functions, refer to Supported AT commands for
PPPoE on page 144.
Using the IP handset
You can use the Thrane IP Handset as a user interface for the EXPLORER 325 system as well as for
making calls.
The IP handset has a dedicated menu for the EXPLORER 325 system. You find a list of the menu
items available in The IP handset on page 21.
For information on how to start up the IP handset, see Connecting the Thrane IP handset on
page 14.
For further information on how to use the IP handset, refer to the IP Handset User Manual.
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Chapter 4
Using the web interface
This chapter describes how to use the web interface to operate, set up and configure your
EXPLORER 325 system.
Introduction
The web interface
What is the web interface?
The web interface is built into the terminal and is used for operating, setting up and configuring
the system.
You can access the web interface from a computer with a standard Internet browser.
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Chapter 4: Using the web interface
Proxy settings when accessing the web interface
If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in
your browser must be disabled before accessing the web interface. Most browsers support
disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server
settings for the web interface only, if you wish. Consult your browser help for information.
To disable the use of a Proxy server completely, do as follows:
Note
1.
The following description is for Microsoft Internet Explorer. If
you are using a different browser, the procedure may be
different.
In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.
2. Clear the box labeled Use a proxy server for your LAN.
3.
Click OK.
When the proxy server settings are disabled, close your browser.
You may need to change this setting back on return to your Internet connection.
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Chapter 4: Using the web interface
Accessing and navigating the web interface
Accessing the web interface
To access the web interface, do as follows:
1.
Connect your computer to the terminal.
2. Start up the terminal.
For details, see Getting started on page 11.
3.
Open your browser and enter http://ut.bgan or the IP address of the terminal in the address
bar.
If your connected computer is set up to obtain a DNS server address automatically, this name
is translated into the local IP address of the terminal. The default IP address of the terminal is
http://192.168.0.1.
Note
If the IP address is changed and you do not have the new address, you can temporarily
set the IP address to the default value by pressing the Reset button next to the SIM slot in
the connector panel of the terminal. You can then access the web interface and change
the IP address.
Note that if you do not change the IP address, the default IP address will only be valid
until the terminal is powered off. Then the terminal returns to the IP address from before
the Reset button was pressed.
For further information on the Reset button, see Reset button on page 142.
Changing the language
When you have access to the web interface, if you want to display a different language than
English, select SETTINGS > LANGUAGE from the left menu, select a language from the list and click
Apply. For further information, see Selecting the language on page 102.
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Chapter 4: Using the web interface
Overview of the web interface
When the web interface opens, the title bar shows the name of the product.
The web interface consists of the following sections.
Title bar
Icon bar
Contents section
Status
field
Navigation
pane
•
The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in
the navigation pane or a new page in the contents section.
•
The status field shows the signal strength.
•
The icon bar shows icons for new SMS messages and for active events, when relevant. For
explanations of the icons, see the next section, Icons in the icon bar.
•
The contents section shows the page selected in the navigation pane. This section is used for
viewing or changing settings, or for performing actions.
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Chapter 4: Using the web interface
Icons in the icon bar
The following icons may appear in the icon bar in the web interface:
Icon
Explanation
A new SMS message, or information of Voice mail, has
arrived.
Click the icon to see new messages or information of Voice
mail. For further information, see Receiving a message on
page 58.
An event is active.
Click the icon to see a list of active events. For explanations
of the event messages, see List of events on page 133.
Note that this icon will remain in the icon bar as long as the
event is still active.
Navigating the web interface
•
To expand a menu, click the menu in the navigation pane.
•
To access status and settings, click the relevant subject in the navigation pane or click the
relevant icon in the icon bar. The status or settings are displayed in the contents section.
•
To see the site map, click SITE MAP in the navigation pane. The site map lists all topics and
submenus. Click on items in the site map to go directly to the relevant location.
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Chapter 4: Using the web interface
Entering the SIM PIN in the web interface
Do you need a SIM PIN?
Note
You may not have to enter a SIM PIN to access the terminal. This depends on whether or
not the use of a SIM PIN is enabled on your SIM card.
The administrator can enable and disable the use of a SIM PIN. For details, see Setting
up the use of SIM PIN in the terminal on page 115.
If a computer is connected when you start up the terminal, you can access the web interface and
enter the SIM PIN here.
To enter the SIM PIN
Note
Using an Administrator user name and password you can change the PIN and enable or
disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the
terminal on page 115.
If your SIM card requires a PIN, and the PIN has not yet been entered, you must enter it. When you
access the web interface, it opens on the PIN page. Until you have entered the PIN you can only
upload software and view the DASHBOARD. Access to all other parts of the web interface requires
a PIN.
For information on how to enter the SIM PIN, see Entering the SIM PIN using the web interface on
page 17.
When the correct PIN has been entered, the web interface opens the Dashboard and is ready for
use.
Note
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Some parts of the web interface may be greyed out if the user permissions are limited.
For information on how to set up user permissions, see Setting up user permissions on
page 117.
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46
Chapter 4: Using the web interface
Using the Dashboard
Overview
The Dashboard is used for control and inspection of ongoing communication and for viewing
properties and status of the terminal and antenna.
For information on how to start or stop your data sessions from the Dashboard, see Connecting to
the Internet on page 34.
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Chapter 4: Using the web interface
Properties
The PROPERTIES section of the DASHBOARD shows the following information:
•
Airtime provider. The name of your Airtime Provider.
•
GPS position. The GPS position of your EXPLORER 325 system.
Note
In some cases, the BGAN network does not allow the position to be displayed to the
user. If this is the case, the display may just show GPS acquired. This means that the
GPS position is received, but not shown.
This also applies if the EXPLORER is not yet registered on the BGAN network, but the
GPS position is received.
•
Status. The status of the EXPLORER 325 system.
The status can be one of the following:
• Scanning. The terminal has instructed the antenna to scan for a BGAN signal. (The antenna
status will show “Sky scan”)
• Searching. The antenna has found a BGAN signal and the terminal is searching for a BGAN
network in order to perform a registration. (The antenna status will show “Tracking”)
• Registering. The terminal is attempting to register with the Satellite Access Station (SAS).
• Ready. The terminal has registered and connected to the SAS and is ready to accept a service
request (a call or a data session).
• Data active. The terminal has established a call or a data session through the BGAN
network.
• No GPS fix. The GPS receiver has not yet achieved position fix. It may take some time to
achieve GPS fix depending on a number of conditions. First of all, the antenna should have
an unblocked view to as much of the sky as possible.
The terminal will not be able to register with the SAS without a GPS fix.
• Not registered. The terminal has not been able to register with the BGAN network.
•
Satellite selection. The satellite selected for logon. For further information, see Selecting the
preferred BGAN satellite on page 101.
•
Current satellite. The satellite to which the system is currently logged on.
•
Unit serial number. The serial number of the terminal.
•
Software version. The version of the software embedded in the terminal.
•
Local IP address. The local IP address of the terminal. This is the IP address used to access the
terminal from a device connected to the terminal.
•
IMEI number. The IMEI number (International Mobile Equipment Identity) of the terminal. This
is a unique number that identifies your terminal.
•
Antenna status. The status of the antenna.
The antenna status can be:
• Sky scan. The antenna is searching for the BGAN signal.
• Tracking. The antenna has found and locked to the BGAN signal. The antenna is now
tracking the BGAN signal.
• No antenna. No known antenna is detected by the terminal.
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Chapter 4: Using the web interface
Viewing information on calls and data sessions
The following sections in the Dashboard show information on calls and data sessions.
Note
The counters for calls and data sessions are only intended as a guide and cannot be used
for direct comparison with your airtime bill.
•
ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the
time connected for each call.
•
ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the
external IP address that is assigned to each profile.
•
SESSIONS TOTAL lists the totals for each connection. The list shows the time connected
(hh:mm:ss) for voice and Streaming IP, and MB transferred for Standard data.
The counters show totals for connections since the counters were last cleared. For information on
how to clear the counters, see Log handling on page 108.
Note
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If power to the terminal is interrupted unintentionally, the totals may be slightly
inaccurate at next startup.
Using the Dashboard
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Chapter 4: Using the web interface
Using the phone book
General usage
Overview
In the phone book you can:
•
Look up phone numbers.
•
Look up short-dial numbers for easy dialing from a handset.
•
Modify or delete existing names and phone numbers, or add new names and phone numbers.
Note
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If you are using a Thrane IP handset with the terminal, the contacts from this terminal
phone book are included (read only) in your handset phone book.
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Chapter 4: Using the web interface
Accessing the phone book
To access the phone book, select PHONE BOOK from the left navigation pane.
The phone book shows all entries with entry number, name and phone number. Empty place
holders are also included.
To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the
names in the phone book alphabetically, click on Name in the top row of the phone book.
The phone book holds 199 entries divided into subpages. To select the subpages you want, click
the relevant link at the bottom of the page.
Short dial
The entry number in the phone book is the Short dial number. When making a call from the
terminal you can use this number instead of dialing the entire phone number.
Simply dial 00  followed by # or off-hook key.
Example: To call the third entry in the phone book from an analog phone, take the phone off hook
and dial 003 #.
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Chapter 4: Using the web interface
Editing phone book entries
Adding a new entry
To add a new entry, do as follows:
1.
In the phone book, locate the empty entry number where you want to add the new phone
number and click New.
2. Type in the name and phone number of the new entry and click Save entry.
The new name and number are now listed at the specified entry number in the phone book.
Modifying an entry in the phone book
To modify an entry, do as follows:
1.
In the phone book, click Edit next to the entry you want to modify.
2. Modify the name or number as wanted and click Save entry.
The name and/or number in the selected entry is now replaced with the new information.
Deleting an entry in the phone book
To delete an entry, click Delete next to the entry you want to delete.
Deleting all entries in the phone book
To delete all the entries in the phone book, click Delete all entries in phone book at the bottom of
the PHONE BOOK page.
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Chapter 4: Using the web interface
Viewing and editing the mobile numbers
The mobile numbers are the phone numbers to use when making a call to the terminal.
To view the mobile numbers
To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left
navigation pane.
Note
These numbers are not listed at delivery. The user must enter the number received from
the Airtime Provider.
To enter or edit the mobile numbers
To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers
received from your Airtime Provider and click OK.
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Chapter 4: Using the web interface
Using the Call log
Note
If power to the system is interrupted, the information on the currently ongoing calls
(connection time) and data sessions (transferred data) cannot be saved. This could mean
that the airtime and bandwidth usage registered in the Call log will be inaccurate and
there is a risk of being charged for more airtime than registered in the web interface.
Information on total usage
To enter the CALLS page select CALLS from the left navigation pane. This page contains
information on usage for circuit-switched connections.
The listed information includes:
•
time connected using Standard Voice and
•
time connected using 3.1 kHz Audio.
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Chapter 4: Using the web interface
Exporting the call log
You can export the call log file and save it on your computer for archiving, surveillance or other
tracking purposes.
The call log holds information on all calls and data sessions since the call log was last cleared. For
information on how to view the lists of calls and data sessions, see the next section.
To export the entire call log to a file, do as follows:
1.
In the CALLS page, click the link Export call log to file.
2. Browse to the location where you want to save the log.
3.
Click OK.
Viewing the lists of calls and data sessions
To see information on outgoing, received or missed calls or data sessions, select one of the
following lists from the left navigation pane in the CALLS page:
•
Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or
3.1 kHz Audio) and estimated charge of each outgoing call.
•
Received calls shows the start time, calling phone number, duration and type (Standard or
3.1 kHz Audio) of each incoming call.
•
Missed calls shows the start time, calling phone number and type (Standard or 3.1 kHz Audio)
of each incoming call that was not received.
•
Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each
Standard IP session.
•
Streaming data sessions shows the start time, duration, type (Streaming 64 or 128 kbps) and
estimated charge of each Streaming IP session.
Date and time is the international UTC time, received from the satellite.
For information on the available types of service, see The BGAN services supported by
EXPLORER 325 on page 8.
Note
The estimated charge is based on your entries under ADMINISTRATION > Call charges.
Thrane & Thrane does not take responsibility for the correctness of this estimated charge.
You can sort each of the lists by clicking the title of the column you wish to sort by.
If a list covers more than one page, you can click the relevant link at the bottom of the page, to go
to another page.
When there are more than 100 calls in the total list, the oldest calls are automatically removed to
make room for new calls.
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Chapter 4: Using the web interface
Handling SMS messages
Sending an SMS message
Important
If the terminal is not online when you attempt to send a message, the message is
moved to the Outbox instead of the Sent folder. Messages in the Outbox are not
automatically sent when the terminal goes online. For further information on the
Outbox, see the next section, Options for messages in the Outbox.
To make sure a message has been sent, check that it has been moved to the Sent
folder.
To send an SMS message from the terminal, do as follows:
1.
Click MESSAGES from the left navigation pane.
This page contains new incoming messages.
2. In the left navigation pane, click Write message.
3.
Type in the message in the Write new message field.
If the message text is too long for one SMS, the message is sent as two or more SMS
messages. The field below the message field shows the number of SMS messages used to
send the message.
4.
Type in the phone number in the Recipient field.
Remember 00 and country code (e.g. 00 45 for Denmark or 00 1 for USA).
5.
Select whether or not you want Delivery notification for this SMS message.
If you click Yes, the Status column in the Sent folder will show the status of your message
when it has been sent.
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Chapter 4: Using the web interface
You can set up delivery notification generally for all SMS messages. This setting is used by
default when you send a message. For further information, see Configuring message settings
on page 60.
6. Click Send.
The message is now sent and moved to the Sent folder.
Options for messages in the Outbox
Messages in the Outbox are messages that have not been sent, e.g. because the terminal was not
online when you attempted to send the messages.
To access the Outbox, click MESSAGES > Outbox from the navigation pane.
You have the following options for messages in the Outbox:
•
When the terminal is online, click Resend next to the message you want to send. When the
Write message page opens, click Send.
The terminal now attempts to send the message again. To make sure the message has been
sent, look in the Sent folder.
Note
The original message remains in the Outbox. When you have succeeded in sending
the message you may want to delete it from the Outbox.
•
Click Delete next to a message to delete it.
•
Click Delete all messages in Outbox to delete all the messages.
Options for messages in the Sent folder
The Sent folder contains SMS messages that have been sent.
To access the Sent folder, select MESSAGES > Sent from the navigation pane.
The Status column shows the status of each message, if you have selected Delivery notification
when sending the message.
From the Sent folder you have the following options:
•
Click Resend next to a message you want to send again.
When the Write message page opens, click Send.
The terminal now attempts to send the message again. To make sure the message has been
sent, look in the Sent folder. There should now be two copies of the sent message.
•
Click Forward next to a message you want to forward.
Type in the phone number of the new recipient and click Send.
The terminal now attempts to send the message to the new recipient. To make sure the
message has been sent, look in the Sent folder.
•
Click Delete next to a message to delete it.
•
Click Delete all sent messages to delete all the messages.
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Chapter 4: Using the web interface
Sending an SMS message to the terminal
You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile
numbers for voice. Dial
+ 
The first part of the mobile number is always 870, which is the “country code” for the BGAN system.
If the mobile numbers are listed in the web interface, you can look them up as follows:
Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface,
refer to the documents provided with your airtime subscription.
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Receiving a message
If a message has arrived, the icon bar at the top of the web interface shows an unopened
envelope. Click the envelope to see the new message(s).
Otherwise, to see new messages click MESSAGES from the left navigation pane.
The page shows new incoming messages.
Note
The terminal does not accept more than 100 incoming messages (including read and
unread messages). If you have received 100 messages, you have to delete some of them
in order to free space for new messages. Otherwise, the new messages are rejected.
If the message is not an SMS message but information of voice mail, call your Voice mail service
number to hear the Voice mail. The Voice mail service number is normally listed in the SMS
message.
You may also find the Voice mail service number under MESSAGES > Message settings. Note that
the voice mail number is only shown here if it is available on the SIM card. Otherwise, refer to the
information included with your Airtime subscription.
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Chapter 4: Using the web interface
Options for new SMS messages
To see new messages, click MESSAGES from the left navigation pane.
Besides viewing the new messages, you have a number of options for what to do with each
message:
•
Click Archive to move it to your Inbox containing read messages.
•
Click Reply to reply to a message.
Then type in your reply and click Send.
For information on how to include the original message in your reply, see Setting up the
default message options on page 60.
•
Click Forward to forward a message to someone.
Then type in the phone number in the Recipient field and click Send.
•
If you want to move all the new messages, click Move all new messages to Inbox.
Note
New messages cannot be deleted until they have been moved to the Inbox.
Options for SMS messages in the Inbox
The messages in the Inbox are the incoming messages that have been read and moved from the
list of new messages (refer to the previous section).
From the Inbox, you have the following options:
•
Click Reply to reply to a message.
Then type in your reply and click Send.
For information on how to include the original message in your reply, see Setting up the
default message options on page 60.
•
Click Forward to forward a message to someone.
Then type in the phone number in the Recipient field and click Send.
•
Click Delete to delete the message.
•
Click Delete all messages in Inbox to delete all read messages in the Inbox.
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Chapter 4: Using the web interface
Configuring message settings
Setting up the default message options
You can set up general options for your outgoing messages. These settings apply by default to all
your outgoing messages. Note, however, that you can change the Delivery notification setting for
an individual message. For further information, see Sending an SMS message on page 56.
Do as follows:
1.
Select MESSAGES > Message settings from the left navigation pane.
2. If you want to include the original message when you reply, select Yes next to Include message
in reply.
3.
Select whether or not you want Delivery notification for SMS messages.
If you click Yes, the Status column in the Sent folder will show the status of your message
when it has been sent.
4.
Click Apply.
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Viewing or changing SMS service center number
The SMS service center number identifies the SMS service center used when sending and
receiving SMS messages. The SMS service center number is stored on the SIM card.
•
To see the SMS service center number, select
MESSAGES > Message settings from the left navigation pane.
•
To change the number, click Edit next to SMS service center, change the number and click
Save. Then click Apply to apply all changes in the page.
The SMS service center number is provided from your Airtime Provider.
Viewing the Voice mail number
You get an SMS notification in the web interface when you have received Voice mail. The Voice
mail number is the number you call to hear your incoming voice mail.
Note
The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to
the information included with your Airtime subscription.
To see the Voice mail number, select
MESSAGES > Message settings from the left navigation pane. The Voice mail number field shows
the Voice mail number.
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Chapter 4: Using the web interface
Setting up the interfaces
The SETTINGS page (Antenna properties)
The SETTINGS page shows properties of the connected antenna.
To access the SETTINGS page, select SETTINGS from the left navigation pane.
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Chapter 4: Using the web interface
Configuring the LAN interface
Overview
The EXPLORER 325 terminal has 2 LAN connectors with PoE (Power over Ethernet).
The major part of the LAN parameters are set up in the network management pages, which require
administrator password. For information on these settings, refer to Managing LAN network users
on page 85.
CAUTION! All connections to the LAN interface may be affected when you change
the following settings. This also includes your own current connection to the web
interface.
Setting up the local LAN IP addresses
In the web interface you can set up the IP addressing between the terminal and devices connected
to the terminal. The terminal has a built-in DHCP server which can be used to dynamically assign
IP addresses to devices connected to the terminal.
You can also set up the local IP address used by the connected devices to access the terminal. The
drawing below shows the default setup.
Local IP addresses
(default setup)
Device 1
assigned by the
terminal (DHCP)
192.168 .0.1
Terminal
Device 2
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assigned by the
terminal (DHCP)
192.168 .0.1
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To change the local IP addresses, do as follows:
1.
From the left navigation pane, select SETTINGS > LAN.
2. At DHCP status, select Enabled (recommended for most purposes), or Disabled.
• If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the
terminal.
• If you select Disabled, you need to set up a static IP address in the connected device.
Note
A number of IP subnets cannot be used in connected devices because they are
reserved for internal use in the terminal. See List of reserved IP subnets on page 143.
3.
If you want to change the Local IP address and the Netmask of the terminal, type in the new
address and netmask.
The Local IP address is the IP address of the terminal. It is used for accessing the web
interface. By default, the address is 192.168.0.1 and the netmask is 255.255.255.0.
4.
Click Apply.
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Port forwarding
Port forwarding enables you to set up a server connected to the terminal while the terminal is in
Router mode. Without port forwarding it would not be possible to contact the server from the
Internet.
We recommend using a static public IP address for the terminal in order to provide easy access to
the terminal. For information on how to set up a static IP address, refer to step 6. on page 89 in
the section Editing a network user group.
For information on how to set the terminal in Router mode, see step 5. on page 89 in the section
Editing a network user group.
The following example shows how to allow Internet access to a mail server (smtp) connected to the
terminal.
The mail server in this example has the IP address 192.168.0.100.
1.
Select LAN > Port forwarding in the left navigation pane.
2. Select Enabled to generally enable port forwarding.
3.
Type in the Incoming port range.
4.
Type in the Destination IP address, which in this example is the IP address of the mail server:
192.168.0.100.
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5.
Type in the Destination port range.
6. Repeat step 3. to step 5. to set up port forwarding to additional servers.
7.
In the Active column, select which ports should have port forwarding activated.
8. Click Apply.
You can now access the mail server from the Internet, using the public IP address of the terminal.
If you do not know the IP address, you can look it up in the DASHBOARD of the web interface
under ONGOING DATA SESSIONS.
Enabling PPPoE (Point-to-Point Protocol over Ethernet)
What is PPPoE
By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network,
establish a point to point connection between them and then securely transport data packets over
the connection.
On the equipment connected to the EXPLORER 325 terminal you must enter a few settings for your
PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming)
and possibly a user name and password. For details, refer to Using PPPoE (Point-to-Point Protocol
over Ethernet) on page 39 and to the documentation for your connected equipment.
On the EXPLORER 325 terminal you must enable PPPoE before you can establish a PPPoE
connection. Refer to the next section.
Enabling PPPoE in the EXPLORER 325 terminal
To enable PPPoE in the terminal do as follows:
1.
Select SETTINGS > LAN > PPPoE.
2. Select Enabled.
3.
Click Apply.
4.
Restart the terminal for the setting to take effect.
For information on how to establish a connection with PPPoE, see Using PPPoE (Point-to-Point
Protocol over Ethernet) on page 39.
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Setting up static routing
When you have an external gateway connected to your terminal, the terminal is not automatically
able to “see” the network on the other side of the gateway. However, you can set up your terminal
to communicate with a device on the other side of a gateway, by using Static routing.
To set up a new device for static routing, do as follows:
1.
Select SETTINGS > LAN > Static route.
2. Click Add.
3.
Enter the values for your device.
• Destination: The IP address you want to route to.
• Netmask: The netmask you want to route to.
• Gateway: The gateway, e.g. the address of a wireless access point or router to which the
destination device is connected.
4.
Click Apply.
The values for the new entry are now in the list. This means that the terminal can
communicate with the destination IP address on the other side of the gateway.
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Configuring the Phone interface
To configure the Phone interface do as follows:
1.
Select SETTINGS > Phone from the left navigation pane.
2. Set the call type for incoming and outgoing calls.
The call types are described in more detail in Selecting the call type on page 24.
• For Incoming calls, you can select Standard or 3.1 kHz Audio or both1.
If you select both, any device connected to the Phone interface will react (ring) on incoming
calls.
If you select e.g. Standard, the Phone interface will only react on calls made to the Standard
phone number.
• For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be
used by default, if possible, for any outgoing call. Note, however, that fax machines must
use 3.1 kHz Audio.
Note
3.
You can override the default setting for outgoing calls by dialing 1* (force the call to
Standard) or 2* (force the call to 3.1 kHz Audio) before the number. For further
information, see Overriding the default outgoing call type on page 25.
Click Apply.
1. Note that 3.1 kHz Audio is only available in elevations > 45°
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Setting the common interface settings
Overview
The settings under COMMON are common for all interfaces. Note, however, that in order to use the
common Access Point Name for an interface, you must select Common for the APN setting when
setting up the network user group.
Definition of Access Point Name (APN)
The APN is used by the network user to establish a connection to the required external network.
This means that the terminal must know the APN in order to be able to connect to the external
network.
APNs are provided from the Airtime Provider. They may also be defined on the SIM card.
How to use the common APN
When you configure the APN for your individual network user group, select Common to use the
setting from this page.
If you are using the same APN for many network user groups, it is easier to define it once under
Common, and then simply select Common for the relevant network user groups. Also, if you
change the common APN at a later stage, it is automatically updated for all network user groups
where the Common setting is selected.
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To set up the common interface settings
To set up the common interface settings, do as follows:
1.
Select SETTINGS > Common.
2. Select the APN. You have the following options:
• SIM default. The APN is taken from the SIM card. This is the recommended option, unless
you have special requirements.
• Network assigned. The APN is assigned from the network.
• User defined. Type in the APN. APNs are provided from the Airtime Provider.
3.
At Buffering on Streaming profiles, select Enabled or Disabled.
• If you select Enabled, your Streaming connection will be buffered. This means that the
transmission is slightly delayed in order to ensure a precise and continuous data stream.
• If you select Disabled, your Streaming connection will not be buffered. This means the data
is delivered immediately, but may vary slightly in transmission speed.
4.
Click Apply.
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Setting up call services
Overview
The setup of call services is also common for all interfaces.
Note
The terminal must be registered on the BGAN network before you can set up the call
services in the web interface.
In the web interface you can set up the following supplementary services:
•
Call forwarding
•
Call barring
•
Call waiting
•
Line identification
•
Closed user group
Note that, depending on the network, some of these call service settings may prevent others from
being activated.
The settings apply for all connected devices using a circuit-switched service.
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Call forwarding
You can set up the terminal to automatically forward incoming calls to another phone number.
This information is saved in the BGAN network so it is available when the call cannot be put
through and must be forwarded. This service is usually set up by the airtime provider.
Do as follows:
1.
Select SETTINGS > Common > Call forward from the left navigation pane.
2. Click OK next to Read current settings to display the phone numbers for call forwarding for the
subscription. These numbers are operator controlled and come with your airtime subscription
(default). A message saying Operation in progress, please wait is displayed.
3.
For each call type, select Enabled next to the situation(s) in which you want to forward
incoming calls.
4.
Next to the enabled items, you can type in the phone number you want to forward the call to.
5.
If you have selected Forward if no reply, select from the drop-down list the period of time the
system should wait before forwarding the call.
6. Click Apply.
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Call barring
Do as follows to bar incoming and/or outgoing calls to and from the terminal:
1.
Select SETTINGS > Common > Call barring from the left navigation pane.
2. Click OK next to Read current settings, to make sure the page is updated.
3.
For each call type, select which calls should be barred.
4.
In the Barring PIN field, type in the PIN for your call barring setup.
Note
5.
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This is not the SIM PIN entered at startup, but a network PIN which is supplied
together with your SIM PIN.
Click Apply.
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Call waiting
You can set up whether or not you want to receive notification of waiting calls while you are
making a call or transmitting data.
Do as follows:
1.
Select SETTINGS > Common > Call waiting from the left navigation pane.
2. Click OK next to Read current settings to make sure the page is updated.
3.
For each call type, select Call waiting enabled if you want to get notification of waiting calls
while you are making a call or transmitting data.
4.
Click Apply.
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Line identification
You can set up the terminal to show your number when you are making a call or transmitting data.
Do as follows:
1.
Select SETTINGS > Common > Line identification from the left navigation pane.
2. Select Show my number and click Apply.
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Closed user group
Your subscription may include one or more closed user groups. A closed user group is a group of
users permitted to make calls to each other but not to users outside the group.
To define the settings for these user groups, do as follows:
1.
Select SETTINGS > Common > Closed user group from the left navigation pane.
2. Type in your user group number(s) under Group no.
Your airtime subscription lists your user group number(s).
3.
Select which group(s) should be active.
If you select Subscribed, the group(s) included in your subscription will be active.
4.
To allow outgoing access for the activated user group(s), select Outgoing Access under
SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this
setting will not be used.
5.
Select Preferential if you want the activated user group to be selected when a member of a
user group does not specify the group number during call set up. Note that if you selected
Subscribed above, this setting will not be used.
6. Click Apply.
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Managing IP handsets
Overview
The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You
may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more
handsets. The EXPLORER 325 terminal supports connection of up to 16 handsets.
Each handset must have a local number in the range 0501 to 0516 as well as a unique password.
Note that you must set this up in the web interface for the connections to work. For further
information, see the next section Connecting a new IP handset.
Note
The handset with the local number 0501 is the master handset. This means you can
start/stop data sessions from the terminal with this handset, if the function is allowed in
the User permissions page. See Setting up user permissions on page 117.
Connecting a new IP handset
Note
The first handset that is connected to the LAN interface on the terminal is automatically
registered in the terminal and assigned the local number 0501 and password 0501.
To connect a new IP handset, do as follows:
1.
Connect the IP handset to one of the LAN ports of the terminal.
2. In the web interface, select SETTINGS > IP handsets.
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3.
If you want to change the password, click Edit next to the number you want to use.
4.
Enter the password you want for your IP handset.
Note
5.
The Thrane IP Handset only supports numbers (no letters)
in the password.
In the IP handset, use the display menu system to enter the local number and the password
you just entered in the web interface. Do as follows:
1. In the IP handset, enter the menu system (select Menu) and select SIP to get the list of
profiles.
2. Select the BGAN profile and select Options (left softkey).
3. Select Edit/View and change the user name and password.
Note that the user name is also the local number for the handset.
When the terminal and the handset have recognized each other, a Configure link appears next to
the handset in the IP handsets page of the web interface. This link provides direct access to the
built-in web interface of the IP handset. For further information, refer to the user manual for the IP
handset.
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Setting up the IP handsets
To set up IP handsets, do as follows:
1.
Select SETTINGS > IP handsets.
2. Select Edit next to a handset to change the password of the handset.
Remember that you must enter the same password and local number (user name) in the IP
handset.
3.
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Select Configure next to a handset to access the built-in web interface of the IP handset.
The web interface of the IP handset opens. It is very similar to the web interface of the
terminal, but has a handset icon in the top left corner.
With the web interface of the IP handset you can access the internal settings of the IP
handset. For further information, refer to the user manual for the IP handset.
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Setting the call types for IP handsets
In the Call settings page you can set the call types for each local number and see whether
Restricted dialing is enabled for that number. For further information on Restricted dialing, see
Restricted dialing on page 122.
To set the call types for IP handsets, do as follows:
1.
Select SETTINGS > IP handsets > Call settings.
2. For each handset, select the call types you want to enable for incoming and outgoing calls.
The call types are described in more detail in Selecting the call type on page 24.
• For Incoming calls, you can select Standard or 3.1 kHz Audio or both.
If you select both, the handset will react (ring) on any incoming call.
If, for example, you select Standard, the handset will only react on calls made to the
Standard phone number.
• For Outgoing calls, you can select either Standard or 3.1 kHz Audio. The selected type will be
used by default, if possible, for any outgoing call.
3.
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Click Apply.
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Setting up the IP handset compatibility
If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with
NAT, you must use IP handsets with software version 1.8 or newer and set up the handset
compatibility in the web interface of the terminal as described below.
To see the software version of your IP handset, select MENU > Status > Software version in the IP
handset.
To change the IP handset compatibility, do as follows:
1.
Select Settings > IP handsets > Server settings.
2. Select the IP handset compatibility as follows:
• If you are connecting your IP handset(s) through a separate router with NAT, select
Version 1.8 or newer and use IP handsets with software version 1.8 or newer.
• If you are connecting your IP handset(s) directly to the terminal or through a switch without
NAT, select Version 1.7 or older. In this case you can use IP Handsets with any software
version.
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Configuring the discrete I/O interface
I/O pins and their functions
The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each
pin in the web interface. The default functions of the I/O pins are as follows:
Pin 1: Ringer output.
Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or
Normally open.
•
Normally closed (default):
The internal switch at pin 1 is normally closed (pin 1 is connected to ground). When the
terminal is notified of an incoming call from the satellite interface, the switch opens (no
connection to ground). When the call is answered, or the caller gives up and releases the call,
the switch is closed again.
•
Normally Open:
The internal switch at pin 1 is normally open (no connection to ground). When the terminal is
notified of an incoming call from the satellite interface, the switch is closed (pin 1 is connected
to ground). When the call is answered, or the caller gives up and releases the call, the switch
is opened again.
Pin 2: Warning/Error output.
Pin 2 acts as a built-in switch in the terminal. Pin 2 can be used to provide an external signal that
indicates active warning/error condition(s). You can configure pin 2 to be Normally closed or
Normally open.
•
Normally Closed (default):
The internal switch at pin 2 is normally closed (pin 2 is connected to ground). When an alarm
occurs, the switch opens (no connection to ground). The switch is closed again when all
warnings/errors are cleared.
•
Normally Open:
The internal switch at pin 2 is normally open (no connection to ground). When an alarm
occurs, the switch is closed (connected to ground). The switch is opened again when all
warnings/errors are cleared.
Pin 3: Mute output.
Pin 3 acts as a built-in switch in the terminal. Pin 3 can be used to provide an external signal that
is active during a phone call. The signal can be used to mute external equipment. You can
configure pin 3 to Normally closed or Normally open.
•
Normally Closed (default):
The internal switch at pin 3 is normally closed (pin 3 is connected to ground). During phone
calls, the switch opens (no connection to ground). When the call is ended, the switch is closed
again (connected to ground).
•
Normally Open:
The internal switch at pin 3 is normally open (no connection to ground). The switch is closed
(connected to ground) during phone calls. When the call is ended, the switch opens again (no
connection to ground).
Pin 4: Radio silence input.
Activation of this pin causes the system to assume radio silence, i.e. to stop all transmission from
the system. The terminal gracefully closes all open connections, and deregisters from the BGAN
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network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active
low or Active high.
•
Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated.
•
Active high: Connect pin 4 to ground (< 1.2 V DC). When it should be activated, disconnect it
from ground.
Pin 5/8: Ignition input.
The ignition function can be used to turn on/off the terminal by means of an external signal. The
external signal that triggers the ignition function can be either positive DC voltage or ground. The
ignition function uses pin 5 together with pin 8 (DC in). Connect the appropriate pin to the ignition
switch as follows:
•
Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC
voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the positive
DC voltage.
•
Active low: Connect pin 8 permanently to positive DC voltage (10.5-32 V DC). Connect pin 5 to
Ground (< 1.2 V DC) when the ignition is on. To switch off, disconnect pin 5 from ground.
Pin 6: Ground.
(Non-configurable) Pin 6 can be used as an external connection to ground. Pin 6 is connected to
Ground inside the terminal.
Pin 7: DC output.
(Non-configurable) Pin 7 can be used as a DC output. The voltage on pin 7 is 9-15 V and the output
can supply up to 50 mA. Pin 7 can be used as power supply to a relay, ringer or similar.
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Configuring the I/O interface
To configure the I/O pins, do as follows:
1.
Select SETTINGS > Discrete I/O.
2. For each pin you want to use, select Enabled.
3.
For each pin, select the function of the pin. Refer to the previous section, I/O pins and their
functions on page 82.
4.
If you are using the Ignition function and you want the terminal to stay on for a few minutes
after the Ignition is switched off, enter the number of minutes under DELAYED SHUTDOWN.
For further information on the Ignition function, see Using the ignition system on page 12.
5.
If you are using a ringer output, select the incoming call types that should activate the ringer
under RINGER OUTPUT.
6. If you are using a Mute output, select the call types (both incoming and outgoing) that should
activate the Mute function under MUTE OUTPUT.
7.
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Click Apply.
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Managing LAN network users
Introduction
The network management system
With the built-in router functionality the system offers a flexible use of the data channel of the
BGAN service. You can configure the use of the data channel by defining network user groups and
profiles. The following picture gives an overview of the parameters involved.
MAC address
IP address
LAN port
Primary
profile
Network
user
group
Secondary
profile
Desired IP
connection
Traffic flow
filters
Overview over network user groups and traffic flow filters
The network user group you belong to is determined by one or more of the following:
•
the IP address of the device you are using
•
the MAC address of the device you are using
•
the LAN port you connect to
A connected IP device will automatically be assigned to the default network user group, if it is not
specified otherwise.
For specific purposes like video streaming, a server on the network, a fixed IP address on the
connected device or changing the startup mode of a connection, you must set-up network groups
with specific primary and/or secondary profiles. How to do this is described in the following
sections.
Network user groups
The network management system divides the users of the terminal into network user groups. Each
network user group has a profile which determines how the users connect to the Inmarsat BGAN
network. The network user groups can allow or restrict certain services for different users.
For example, you may want to define:
•
one network user group allowing both Standard and Streaming connections,
•
one network user group for Internet, e-mail and VPN, allowing Standard connections,
•
one network user group for Remote management of systems. This would be a direct Standard
connection (Bridge mode).
You can have up to 11 network user groups and global IP addresses.
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Necessary steps when managing network users
The steps necessary for managing network users include:
1.
Defining a network user group. See Setting up the network user groups on page 87.
The network user groups determine settings such as:
• QoS (Standard/Streaming),
• IP addressing (Static/Dynamic)
• Internet access mode (Router Mode/Bridge Mode/No Internet Access)
2. Identifying a network device. See Managing network devices on page 91.
The network devices are identified by their IP address, MAC address and (optionally) device
name.
3.
Associating the network user group and the network device. See Using the network
classification table on page 93.
The network classification table determines which devices should belong to which network
user group. When a network device is connected, the terminal runs through the network
classification table to check if the new connection matches any of the entries in the table.
When a match is found, the terminal establishes a packet data connection (PDP context) with
the settings defined in the belonging network user group, and the device is ready for use with
the terminal.
Access to the network management settings
Access to the network management settings requires an administrator password. The default user
name is admin and the default password is 1234.
The administrator can create and manage network user groups and set up a network classification
table defining priorities for devices, network user groups and LAN ports.
CAUTION! All user connections to the LAN interface may
be affected when you change the settings below, including
your own current connection.
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Setting up the network user groups
Overview
A network user group, in this context, is a group of network users sharing the same Quality of
Service profile and network parameters.
There are 11 configurable network user groups. For the Default network user group certain settings
are locked to make sure there is always one functional network user group available. For example,
the Default network user group cannot be disabled and does not allow you to select a Bridge
mode connection.
Note
The network user groups cannot be deleted. If you do not want to use them, click Edit
and select Disabled at Status in the NETWORK USER GROUP field.
Editing a network user group
Note
For further explanation of the terms used below, see Definitions for network terms on
page 96.
To edit a network user group, do as follows:
1.
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Select SETTINGS > LAN > Network user groups.
When you are prompted, enter the administrator user name and password. The default user
name is admin and the default password is 1234.
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2. Click Edit next to the network user group you want to set up.
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3.
Type in a name for the group.
4.
Select Enabled or Disabled.
5.
Select the type of Internet connection.
• Router mode means the connection will be shared with other users, and the NAT module of
the terminal will make the necessary address translations. Use this mode if one or more
computers are connected using the LAN interface, and the terminal should act as a router.
• Bridge mode is an exclusive connection, with NAT disabled. Use this mode together with a
network classification entry that selects a single computer (see Using the network
classification table on page 93). This mode is not available in the Default network user
group.
• No Internet access means no connection to the Internet is allowed. Use this setting e.g. for
IP handsets, where an Internet connection is not required. The external voice connection is
still available; this setting only affects communication over the Internet.
6. Select Dynamic IP address.
This is the IP address used externally on the satellite network. Refer to the next step for Static
IP.
7.
If you want to use a static IP address, you must have it included in your airtime subscription
and use that address as follows:
• Leave the setting in step 6. at Dynamic, do not select Static IP.
• Select SIM default in step 9.
• Type in the APN user name and password from your provider in step 10.
Your terminal will then use the static IP address set up for your SIM card.
Note
Static IP is handled by the service provider. Do not type in a static IP address in the
Static IP address field; a manually typed IP address will currently not be used by the
network.
8. Set IP Header compression to Enabled or Disabled.
For information on IP Header compression, see Header compression on page 96.
9.
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Select the source of the APN (Access Point Name).
There are four options for setting the APN. Unless you have special requirements, it is
recommended to use the SIM default, or to set the common APN to SIM default, and then
select Common here. You have the following options:
• Common. The APN is taken from the Common APN defined under
SETTINGS > Common. Refer to Setting the common interface settings on page 69.
• SIM default. The APN is taken from the SIM card. If you want to use a static IP address on
the external network, select this option either here or in the Common setting.
• Network assigned. The APN is assigned from the network.
• User defined. Type in the APN. APNs are provided from the Airtime Provider.
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10. If your APN uses a password, type in the user name and password provided from the Airtime
Provider.
Note
If you are going to use the static IP address from your SIM card, the user name and
password are mandatory! See step 6. above.
11. At Automatic activation select whether the profile selected in the next step should be activated
automatically or manually.
Note
If the selected primary profile is a Streaming profile, this setting has no effect.
Streaming profiles must always be activated manually from the Dashboard.
• Disabled means you can activate/deactivate the profile from the Dashboard.
• Enabled means the profile is activated automatically as soon as the system is ready.
12. Select the Primary profile.
Select a profile from the Primary scroll list. This profile is used by this network user group as a
first choice, when possible.
There are several predefined profiles: Standard, Streaming 64 kbps and Streaming 128 kbps.
Additionally, you can define your own custom profiles.
Important
If you have selected a Streaming connection as your primary profile, the LAN
interface will be running a Streaming connection until you stop it or disconnect
the interface. However, if you select one or more secondary profiles, you can set
up your traffic flow filter so that it will only use the Streaming profile for certain
types of traffic.
For further information on profiles and traffic flow filters, see Using profiles on page 109 and
Using traffic flow filters on page 112.
13. Select the Secondary profile.
To select more than one secondary profile, press and hold Ctrl or Shift while selecting.
Note
If you have selected both a primary and one or more secondary profiles you must
define a traffic flow filter before you can establish a valid connection.
The Context Identifiers (CIDs) for the selected primary and secondary profiles are listed under
Profile CIDs.
14. Click Apply.
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Managing network devices
Overview
A network device, in this context, is an Ethernet hardware device, identified by its unique MAC
address.
When a network device with dynamic IP address is connected to the terminal, it is automatically
listed in the Network devices list.
Viewing the list of network devices
To view the list of network devices, select SETTINGS > LAN > Network devices.
If you are prompted, enter the administrator user name and password. The default user name is
admin and the default password is 1234.
All network devices that have been connected to the terminal are listed here.
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Locking an IP address to a MAC address
When the device is locked to an IP address, the terminal will always assign this IP address to the
MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode
connection).
To lock a device to its current IP address, click the link next to the device.
The device is then locked to the current IP address and added to the list of locked IP addresses at
the top of the page.
To unlock a device from the IP address, click Delete next to the device in the LOCKED IP
ADDRESSES list.
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Using the network classification table
Overview
The network classification table is used to define which network devices, IP addresses and/or LAN
ports are associated with which network user groups.
Each entry in the table shows MAC address, IP address, LAN port and network user group.
When a network device is connected, the terminal runs through the network classification table to
check if the new connection matches MAC address, IP address and LAN port in any of the entries
in the table. When a match is found, the terminal establishes a PDP context with the settings of the
network user group assigned in the matching entry. The device is now ready for use with the
terminal.
Adding or editing an entry in the network classification table
To add a new entry to the table or to edit an existing entry, do as follows:
1.
Select SETTINGS > LAN > Network classification table.
If you are prompted, enter the administrator user name and password. The default user name
is admin and the default password is 1234.
The network classification table shows which devices are associated with which LAN ports and
network user groups. An Asterisk (*) is a “wild card”, meaning that any value is accepted.
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2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list.
3.
Click Add next to a network device you want to use, or type in the MAC address manually at the
top of the page.
Note
If you leave a field empty, it is the same as a “wild card” and it will be shown as an
Asterisk in the network classification table.
Unless you are using a Static IP address, the IP address field should always be left
empty.
4.
Select the LAN port and Network user group you want to associate with the device.
Network user groups are created and defined in the Network user group page. See Setting up
the network user groups on page 87.
5.
Click Apply.
Removing an entry in the network classification table
In the network classification table, click Delete next to the entry you want to delete.
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Changing the priority in the network classification table
To change the priority of an entry, click the up or down arrow next to the entry.
Connections are evaluated in the order they are listed. The first entry (and only the first entry) that
matches the properties of the connected device is applied, meaning that the connection will be
using the settings of the network user group assigned to that entry.
The Default network user group is always last, so it is only used if none of the other entries match
the properties of the connected device, or if the other network user groups are disabled.
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Definitions for network terms
APN (Access Point Name)
APNs are provided from the Airtime Provider. They may also be defined on the SIM card
The APN is used by the network user to establish a connection to the required external network.
This means that the terminal must know the APN in order to be able to connect to the external
network.
Header compression
The Header of a data packet contains control information belonging to that packet. The
information in the Header can take up a considerable amount of bandwidth. In order to save
bandwidth, you can use Header Compression, meaning you compress the header information,
leaving some of the information out.
You can select whether or not to use Header Compression for your data transmission.
•
Header Compression enabled: Recommended for low-noise applications.
If you select Header Compression enabled, you will be using less bandwidth on header
information, leaving more bandwidth for the actual payload.
•
Header Compression disabled: Recommended in noisy environments.
If Header Compression is disabled, the system will be less sensitive to noise.
Profiles
A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in
which data is transmitted on an interface. For example, a profile is used to define whether a
connection should be a Standard or Streaming connection.
You can select between a number of predefined profiles or define your own profiles for your data
transmission.
Note
If you have selected more than one profile (one primary and one or more secondary
profiles) for an interface, you must define a traffic flow filter before you can establish a
valid connection.
You need an administrator password to define profiles and traffic flow filters.
NAT (Network Address Translation)
NAT enables a local-area network to use one set of private IP addresses for internal traffic and an
assigned or static IP address for external traffic. The built-in NAT module in the terminal makes all
necessary address translations between the local-area traffic and the external traffic.
If more than one user is connected, you must select a network user group with Router mode to use
the NAT of the terminal.
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Starting/stopping data sessions
The administrator can start and stop data sessions for all network user groups connected to the
terminal.
To start or stop a data session, do as follows:
1.
Select CONNECT.
When you are prompted, enter the administrator user name and password. The default user
name is admin and the default password is 1234.
2. Click on the session you want to start or stop.
Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently
active.
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Uploading software
Introduction
The next pages describe how to upload software from your computer to the terminal and how to
download the latest software version from the Internet to your computer.
You can upload software from your computer to the terminal without entering the PIN. However, if
your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user
name and password.
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Uploading software from your computer
To upload software from your computer to the terminal, do as follows:
1.
Download the new software as described in the next section, or acquire the software from
Thrane & Thrane and save it on your computer.
2. Open the web interface and do one of the following:
• If the PIN has been accepted (or a PIN is not required), select SETTINGS > Upload from the
left navigation pane.
• If a PIN is required and the PIN has not been entered, select ADMINISTRATION, enter the
Administration PIN and password and click Logon.
The default user name is admin and the default password is 1234.
Then select Upload from the left navigation pane.
The UPLOAD page opens.
3.
In the field UPLOAD SOFTWARE TO TERMINAL, click Browse...
4.
Browse to the new software version and accept it.
5.
Click the Upload button.
Note that the upload procedure takes a couple of minutes.
Note
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When upload is done, your terminal automatically restarts with the new software.
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Downloading software from the Internet
Important
The terminal uses your BGAN airtime subscription to download the new software
from the Internet. Note that it can take several minutes to download the software.
If you don’t want to use airtime you can acquire the software from Thrane & Thrane,
save it on your computer and then connect the computer to the terminal.
To download the latest software from the Internet to the terminal, do as follows:
1.
Make sure you have a connection to the Internet from your terminal.
2. Open the web interface and select SETTINGS > Upload from the left navigation pane.
3.
Click Check for updates.
The terminal will now connect to the Internet through the BGAN network, using your airtime
subscription. It may take a minute or two to obtain the new software version.
When the new software version is found, the web interface shows the new software version
and a link for downloading the software.
4.
Click the link to download the new software to your computer.
After saving the software, follow the procedure in the previous section (Uploading software
from your computer) to upload the software from the computer to your terminal.
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Selecting the preferred BGAN satellite
Overview
By default the terminal is set up to automatically find the most appropriate satellite to connect to
(“Auto” mode). However, if you are located in an area with more than one BGAN satellite
available, you can select the satellite you prefer to use when registering on the BGAN network.
To select the preferred BGAN satellite
To select the preferred BGAN satellite, do as follows:
1.
Select SETTINGS > Satellite selection from the left navigation pane.
2. Select the satellite you prefer to use.
If you select Auto (the default setting) the EXPLORER 325 system automatically uses the most
appropriate satellite.
Important
3.
Click Apply.
The EXPLORER terminates all ongoing connections and deregisters from the current satellite
before registering on the new satellite.
Note
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If you have any ongoing calls or data sessions, they will be terminated when
you click Apply!
If you have selected one of the satellites, your EXPLORER 325 system will only try to
register on the selected satellite. This means that if the antenna is outside the coverage
area for that satellite, the EXPLORER 325 system will not be able to register with the
BGAN network.
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Selecting the language
The default language of the web interface is English. You can change the language to French,
German, Russian, Spanish or Mandarin (Chinese).
To change the language, do as follows:
1.
Select SETTINGS > Language.
2. Select a language from the list.
3.
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Click Apply.
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Administration
Accessing the administration settings
Logging on
The Administration settings require an Administration user name and password. To log on as
administrator, do as follows:
1.
Select ADMINISTRATION from the left navigation pane.
2. Enter the Administration user name and password.
The default user name is admin and the default password is 1234.
If you have forgotten the administrator password, you can reset the password by clicking the
link at the bottom of the page. For further information, see the next section Resetting the
administrator password. The old user name and password will apply until you have finished
the reset procedure.
3.
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Click Logon.
The Administration page is now updated to let you change the user name and password,
Save/load a configuration or log off Administration.
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Resetting the administrator password
If you have forgotten the administrator password, do as follows:
1.
Contact your supplier for a reset code.
Please report the serial number and IMEI number of the terminal.
You can find the serial number and IMEI number in the Dashboard.
2. Click the link Forgot administrator password? at the bottom of the ADMINISTRATOR LOGON
page (see the previous section).
3.
Type in the reset code obtained from your supplier and click Reset.
4.
Type in the user name admin and the default password 1234.
5.
Click Logon.
For information on how to change the password, see the next section Changing the
administrator password.
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Changing the administrator password
To change the administrator password, do as follows:
1.
After entering the administrator user name and password in the ADMINISTRATION page,
locate the section Change administrator logon.
2. Type in the existing user name.
3.
Type in the new password and retype it on the next line.
4.
Click Change.
At the next logon the new password is required.
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Saving a configuration to a file
If you need to reuse a configuration in another terminal of the same type and software version,
you can save your current configuration to a file, which can then be loaded into the other terminal.
Note
Configuration files can only be exchanged between terminals
with the same software version!
To save your current configuration to a file, do as follows:
1.
In the ADMINISTRATION page, under Configuration, click Save.
2. Accept the default destination file name or type in the destination file name and location.
3.
Click OK.
The configuration is now saved to a file. This file is used to load the configuration into another
terminal. See the next section.
Loading a configuration from a file
To load a configuration from a file, do as follows:
1.
In the ADMINISTRATION page, under Configuration, click Load.
2. Click Browse... to browse to the file you want to import. Then click Open.
3.
Click Load.
The new configuration is now loaded into your terminal.
Logging off administration
If you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off
automatically.
To log off manually, click Logoff under administrator logoff in the ADMINISTRATION page.
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Call charges
If you know the tariff for your subscribed services, you can enter these tariffs in the web interface
and automatically calculate the charges for your calls and data sessions.
Note
Thrane & Thrane does not take responsibility for the correctness of the estimated
charges. This calculation is only a rough estimate of the charge, based on the tariff
entered by the user. Also, the Airtime Provider may have different methods of measuring
the airtime used.
To enter the call tariffs, do as follows:
1.
From the left navigation pane, select ADMINISTRATION > Call Charges.
2. Select the currency from the Currency drop-down list.
3.
Enter the tariff for each of the services.
4.
Click Apply.
The entered tariffs are used for estimating the charges for calls and data sessions. The
estimated charge is listed for each call or data session in the call log. For further information,
see Viewing the lists of calls and data sessions on page 55.
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Log handling
To clear the logs of the terminal and/or reset the counters for the time connected, do as follows:
1.
From the left navigation pane in the ADMINISTRATION page, select Log Handling.
2. To clear the Call log, click OK next to Clear call log?.
3.
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To clear the total counters, click OK next to Clear total counters?.
This will reset the Time connected counters on the Calls page.
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Using profiles
What is a profile?
A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in
which data is transmitted. For example, a profile is used to define whether the connection is a
Streaming connection or a Standard connection.
You can select between a number of predefined profiles or define your own profiles for your data
transmission.
If no traffic flow filters are defined, the Primary profile for a network user group is used for all
traffic from that network user group. See What are traffic flow filters? in the next section.
For further information on profiles, refer to the 3GPP standard TS 23.107 “Quality of Service (QoS)
concept and architecture”.
The profiles are used in the network user groups.
Selecting the profiles for a network user group
When you set up a network user group, you select the profiles to use for that network user group.
You select a Primary profile and optionally one or more Secondary profiles.
For further information on how to select the profiles, see Managing LAN network users on
page 85.
Defining new profiles
When you define your profiles you can select Subscribed for many of the settings. If you select
Subscribed, the value given in your Airtime subscription is automatically used.
To define a new profile, do as follows:
1.
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From the left navigation pane, select ADMINISTRATION > Profiles.
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2. Click Edit next to one of the user defined profiles.
3.
Fill in the name you want for your profile.
4.
Select the Traffic class from the drop-down list.
Important
For best performance, choose the right traffic class for your application. In
general, Standard data (Background) is best suited for TCP/IP applications, and
Streaming data is best suited for UDP traffic, e.g. live video or audio.
You may select subscribed or one of the following:
• Conversational is real-time two-way conversation. It is primarily used for voice over IP and
video conferencing.
• Streaming is real-time one-way communication. It is primarily used for video and audio.
• Interactive is two-way communication (not real-time). It is used for communication that is
not very delay-sensitive, such as web browsing, database retrieval and server access.
Examples of machines interaction with remote equipment are: polling for measurement
records and automatic database enquiries (tele-machines).
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• Background is used for data which is not delay-sensitive, such as E-mail, SMS, download of
databases and reception of measurement records.
5.
Type in the bit rates in kbps in the following fields:
• Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this profile.
• Maximum bit rate dl (kbps) is the maximum download bit rate allowed for this profile.
• Guaranteed bit rate ul (kbps) is the guaranteed upload bit rate needed for this profile.
• Guaranteed bit rate dl (kbps) is the guaranteed download bit rate needed for this profile.
Note
When you click Apply, the bit rate values you typed in may be rounded off because
only certain values are allowed.
6. In the Delivery order field, select from the scroll list whether or not data should be delivered in
the same order it was sent. Yes means the data packets are delivered in the same order they
were sent.
7.
In the Maximum SDU size (byte) field, type in the maximum allowed packet size in Bytes
(rounded off to nearest 10). The maximum packet size possible is 1520.
8. Select from the SDU error ratio drop-down list the fraction of a packet allowed to be lost or
erroneous. Only used if you select Yes in step 10..
9.
Select from the Residual bit error ratio drop-down list the undetected bit error ratio of a
packet. If no error detection is requested, Residual bit error ratio indicates the bit error ratio in
the delivered packets.
10. In the Delivery of erroneous SDUs row, select one of the following from the list:
• Yes means packets are allowed to contain errors. This setting is suitable for delay-sensitive
transmission, because the need for retransmission is limited. The SDU Error settings in step
8. and step 9. will apply.
• No means packets are not allowed to contain errors, and the SDU Error setting in step 8. will
not be applied. This setting is suitable where error-free transmission is important and
delays are accepted.
• No detect means that errors will not be detected, and the SDU Error setting in step 8. will not
be applied.
11. In the Transfer delay (ms) field, type in the delay in ms. This is the delay from the time data is
received in the terminal until it arrives at the receiving end.
• If the Transfer delay is 500 ms, error correction is disabled.
• If the Transfer delay is 4000 ms, error correction is applied.
12. In the Traffic handling priority row, select from the drop-down list which priority this
connection should have.
13. Click Apply.
The new profile is now added, and can be selected from the lists of primary and secondary
profiles when you set up your interfaces.
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Using traffic flow filters
Purpose of the traffic flow filters
The purpose of the traffic flow filters is to assign different priorities to different types of traffic in
order to optimize performance.
Example: When you are browsing the Internet a Standard IP connection is normally sufficient.
However, to have a video conference you may need a Streaming IP connection in order
to obtain a direct connection without interruptions. Your traffic flow filters can define
these priorities, so that your connection is automatically set to Streaming e.g. when you
have a video conference.
What are traffic flow filters?
When more than one type of traffic is needed, you must use both a primary and one or more
secondary profiles. For the BGAN core network and the terminal to classify packets received from
the external network into the proper profile, you need a traffic flow filter.
A list of traffic flow filters consists of one to eight packet filters. Each packet filter has an evaluation
precedence index that is unique within all traffic flow filters associated with the profiles that share
the same PDP (Packet Data Protocol) address. The evaluation precedence index determines the
order in which the filters are applied; 0 is applied first, then 1 and so forth. Information of source,
destination, type of service etc. is combined in each packet filter in the list.
Defining traffic flow filters
To define the traffic flow filters, do as follows:
1.
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From the left navigation pane, select
ADMINISTRATION > Traffic flow filters.
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2. Click the link New entry.
3.
Select a number in the Eval.Prec. Index drop-down list.
The evaluation precedence index defines the order in which the traffic flow filters are applied
to packets. 0 is first, then 1, 2 etc.
4.
Select the Profile from the drop-down list.
The available profiles are the profiles listed under ADMINISTRATION > Profiles.
5.
Fill in one or more of the following fields to define the filter.
The allowed ranges appear in hover text when you pass the mouse over the fields.
• Source address + Subnet mask.
This is an IPv4 IP address and subnet mask.
• Protocol number.
This number is uniquely assigned for the protocol being used. TCP is set to 6, and UDP is set to
17. The protocol number determines which protocol is used by the traffic flow filter.
• Destination port range (From and To).
Note
Source and Destination are relative to the BGAN core network. This means that
Destination is your terminal.
• Source port range (From and To). Note that you must fill in both From and To, even if there
is only one port.
• Type of Service + Type of Service mask.
Set this value to a number between 0 and 255.
Type of Service (TOS) is an 8-bit field in a packet header, with associated mask, that is used to
define Quality of Service.
For further information on the principles and parameters of the traffic flow filters, refer to the
3GPP standards TS27.007 V4.2.0 and TS 23.060 V4.7.0.
6. Click Apply at the bottom of the page.
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Example of a list of traffic flow filters
Below is an example of a list of traffic flow filters.
In this example, data packets are filtered in the following order:
1.
The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in
the port range 2455-5000. When these packets are identified, they are assigned a 64 kbps
Streaming channel (the Streaming 64 profile).
2. The filter with evaluation precedence index 1 checks remaining packets for TCP packets
(protocol number 6), on port 524. These packets are routed to the standard IP connection (the
Standard profile).
3.
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Remaining traffic is routed to the standard IP connection.
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Setting up the use of SIM PIN in the terminal
Enabling or disabling the use of a SIM PIN
To enable or disable the use of a PIN to access the terminal, do as follows:
1.
Select ADMINISTRATION > SIM PIN.
2. Under REQUIRE PIN select Enabled or Disabled.
• If you select Disabled you can access and use the terminal without entering a PIN.
• If you select Enabled you must enter a PIN before you can change settings or make calls or
data sessions.
3.
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Click Apply.
The new PIN settings will take effect at next power on.
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Changing the SIM PIN
To change the PIN used to access the terminal, do as follows:
1.
Select ADMINISTRATION > SIM PIN.
2. Under CHANGE PIN type in the Old PIN.
3.
Type in the New PIN and retype it on the next line.
4.
Click Apply.
The new PIN settings will take effect at next power on.
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Setting up user permissions
You can allow or deny users who are not administrators access to certain functions and make
these pages read-only. This is useful if you want to protect the system against unintended
changes. We recommend studying this screen thoroughly and deciding to which areas of the
system you want to give non-administrator users access.
To set up the user permissions, do as follows:
1.
From the left navigation pane, select ADMINISTRATION > User permissions.
2. For each item under ALLOW USERS TO:, select
• yes to allow access or
• no to block access to the settings.
“Change general settings” means change the settings on the SETTINGS main page, that is
enabling/disabling the L-Band interface.
“Control connections from IP handsets” means to start/stop data sessions using the main IP
handset (handset with the number 0501).
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3.
At ALLOW AT COMMANDS ON:, select
• yes to allow the use of AT commands on the LAN interface, or
• no to block the use of AT commands on the LAN interface.
Note
This setting does not take effect until the terminal is restarted.
AT commands are low-level commands used to control modems, in this case the
EXPLORER 325 terminal. They are typically used during service and maintenance or when
troubleshooting the terminal.
4.
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Click Apply.
The settings to which access is denied are now greyed out for the non-administrator user.
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Remote management
You can set up the terminal so that it can be controlled from a remote location, either using the
web interface or AT commands.
To set up the terminal for remote management, do as follows:
1.
From the left navigation pane, select ADMINISTRATION > Remote management.
2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT
commands.
3.
Type in the Incoming port numbers to use for the web server and for AT commands.
Note
The port number must be available at your service
provider. For AT commands, use 5454 if available. If 5454 is
not available you must use port forwarding to the port
number you are using.
4.
Under TRUSTED IP ADDRESSES, type in the IP addresses of the devices you want to give access
to the terminal.
5.
Click Apply.
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If Static IP is included in your airtime subscription, we recommend using this static public IP
address for the terminal in order to provide easy access to the terminal.
Note
You must activate a connection in the terminal before you can
access the terminal.
After preparing the terminal and activating the connection you can access the terminal from one of
the trusted IP addresses, using the incoming port defined in the Incoming port field.
•
For information on how to prepare the terminal for remote activation of a data connection, see
the next section.
•
For information on how to access the terminal, see Accessing the terminal from a remote
location.
•
For information on how to set up a static IP address, refer to step 6. on page 89 in the section
Editing a network user group.
Remote activation
If you want to remotely control the terminal, you must first activate a connection. You can do this
by sending an SMS to the terminal. The SMS activation is always protected by a password. You can
set up the terminal to send an SMS confirmation on the status of the connection, whether it is
activated successfully or the activation failed.
Note
The terminal must be logged on to the satellite services to receive and accept an
activation SMS. If the SMS is considered too old or sent before the terminal has been
switched on and has logged on, the SMS will be ignored.
To set up the terminal for remote activation with SMS, do as follows:
1.
From the left navigation pane, select ADMINISTRATION > Remote activation.
2. Select whether remote activation should be Enabled or Disabled.
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3.
Select whether confirmation by SMS should be Enabled or Disabled.
4.
Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are
allowed. The password is mandatory and must match the password in the activation SMS.
5.
Enter at least one trusted mobile number from which the terminal accepts an activation SMS. If
no numbers are entered the feature is disabled automatically. You can use the wild card * to
accept a range of trusted numbers, as shown in the examples below.
Mobile number with wild card
Mobile numbers accepted
00453955880*
004539558800 to 004539558809
0045395588*
004539558800 to 004539558899
6. Click Apply to save the new settings.
For information on how to send an activation SMS, see Activating a data connection with an SMS
on page 37.
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Restricted dialing
In order to manage the use of the system efficiently you can set up the terminal to limit all calls to
allowed numbers or numbers in the phone book. This feature can be enabled for each connected
handset separately.
To setup the terminal for restricted dialing, do as follows:
1.
From the left navigation pane, select ADMINISTRATION > Restricted dialing.
2. Select whether restricted dialing should be Enabled or Disabled.
3.
Type in the allowed numbers or masks in the entry fields.
The numbers or masks must be max. 32 digits and may start with +. No other special
characters are allowed. A mask is the first part of a phone number, and it covers all numbers
that start with that first part. See the example below.
Mask
Numbers accepted
00453955880
004539558800 to 004539558809
+45395588
004539558800 to 004539558899
4.
Select whether outgoing calls should be limited to the numbers in the phone book.
5.
Check which local numbers are available in your system. Then select for which local numbers
you want to enable the restriction.
6. Click Apply to apply the new settings.
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Chapter 4: Using the web interface
Help desk and diagnostic report
Accessing the Help desk
If you need help with airtime-related issues you may call the Help desk. By default, the Help desk
is the phone number for your Airtime Provider, if it is available on the SIM card.
To access the Help desk, select HELP DESK from the left navigation pane.
If the Help desk number is available on the SIM card, the number is displayed as a link. To change
the number, click the link, change the number and click Apply.
If you need help with terminal- or antenna-related issues call your local distributor.
Generating a diagnostic report
The diagnostic report contains relevant information for troubleshooting. When contacting your
distributor for support, please enclose this file.
To generate a diagnostic report, do as follows:
1.
Click Generate report from the HELP DESK page.
In some browsers the file may open directly in your browser.
Note
It normally takes about 1 minute, sometimes longer, to generate the report. The
report may open in your browser while being generated. Wait until the report is
finished before saving the file.
To save the file, select File > Save As in your browser.
2. Choose a location for the file and save it.
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Chapter 4: Using the web interface
Event logging and self test
Viewing the Event list or the Event log
Overview
When an event is registered, the web interface shows an event icon
as the event is active.
in the icon bar as long
The Event list only shows events that are currently active, whereas the Event log shows the history
of events that have occurred.
Event list
To view the event list, click the event icon from the icon bar at the top of the web interface, or
select HELPDESK > Event list from the left navigation pane.
The Event list page shows a detailed list of active events including the time of the first occurrence,
ID and severity of the event message, and a short text describing the error. For more information
on the event messages, refer to Event messages on page 133.
Event log
The Event log shows the same information as the Event list, but also includes events that occurred
in the past and are no longer active. Additionally, it lists events of informational character,
describing normal phases of operation for the terminal.
To view the Event log, select HELPDESK > Event log from the left navigation pane.
Self test
The Self test performs system test on the EXPLORER 325 system, similar to the tests that are
performed during the Power On Self Test (POST).
Important
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The terminal must reboot to perform the self test. All ongoing calls or data sessions
will be terminated.
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Chapter 4: Using the web interface
To activate a Self test, do as follows:
1.
Select HELPDESK > Self test.
2. Click Self test.
3.
Click OK in the Warning dialog.
The terminal now reboots and performs a self test.
Extended status
To see the Extended status page, select HELPDESK > Extended status.
To view updated information on the Extended status page, click Refresh.
The Extended Status page shows the following information:
•
The antenna Product ID (TT-number. Refer to the section System units on page 128).
•
The status of the connection to the air interface (IAI-2). This field should normally show
“Registered”, unless the system is still in the startup process.
•
Ongoing data sessions (IP address) and connection status, e.g. Active or Suspended.
•
Ongoing calls and their connection status.
Site map
The web interface also offers a site map page. Use this page to get an overview of the submenus.
To access the site map, select SITE MAP from the left navigation pane.
Click on items in the site map to go directly to the relevant location.
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Chapter 5
Troubleshooting
This chapter gives guidelines for troubleshooting and provides an overview of the different means
of status signaling.
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may want to contact your
Airtime Provider or your local distributor.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and select HELP DESK. This
help desk number is either taken from the SIM card or entered manually. If no number is available
under HELP DESK, check your Airtime subscription documents for a contact number.
System support
If you need assistance with problems caused by the terminal or antenna, please call a distributor
in your area.
A list of certified partners and distributors is available on Thrane & Thrane’s web site:
www.thrane.com. Select Land Mobile and select Distributors from the top menu bar.
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Chapter 5: Troubleshooting
Uploading software
Viewing software version status
To view the version of the embedded software in the terminal, do as follows:
1.
Connect a computer.
2. Enter the web interface and see the Software version field in the Dashboard.
Uploading software using the web interface
You can upload software using the web interface.
If you have an administrator user name and password you do not need to insert a SIM card nor to
enter the PIN to be able to upload software.
For further information, see Uploading software on page 98.
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Chapter 5: Troubleshooting
Part numbers
System units
TT-3721A EXPLORER 325 system
Item
Part number
EXPLORER 325 antenna
403058A
EXPLORER 325 terminal
403733A
TT-3670A Thrane IP Handset & Cradle, wired
Item
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Part number
Thrane IP Handset, wired
403672A
Thrane IP Cradle, wired
403674A
Part numbers
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Chapter 5: Troubleshooting
Troubleshooting guide
The below table provides information on some of the problems that might occur, including
possible causes and remedies to solve the problems.
Problem
The terminal reboots
spontaneously.
No signal or weak
signal from the
BGAN satellite.
Possible Cause
Remedy
The input current is
insufficient.
Make sure the power supply complies with
the specifications for the terminal
(10.5 - 32 V DC; 11.5 A - 4 A)
The terminal may reboot
once at start-up if you
are using the ignition
system of your vehicle to
power up the terminal.
None. Wait until the terminal is ready
again after booting.
The view to the satellite
is blocked.
Make sure the antenna has a clear view in
all directions. See the installation manual
for details.
The antenna cable is not
properly connected.
Check that both ends of the cable are
connected properly according to the
guidelines in the Installation manual.
Also check that no connectors are
damaged.
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The system is set up to
use one specific satellite,
but the system is outside
coverage from that
satellite.
Enter the web interface. Select SETTINGS >
Satellite selection. Select Auto and click
Apply.
No transmission on
the BGAN network is
possible.
The Radio silence
function is activated
from an external device
connected to the I/O
interface of the terminal.
If the Radio silence function should not be
activated, deactivate it from the external
device.
Connection to the
Internet cannot be
established.
Your network user group
does not allow Internet
access.
The administrator can access and change
network user groups in the built-in web
interface of the terminal.
The system will now search for the satellite
with the strongest signal and attempt to
register.
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Chapter 5: Troubleshooting
Problem
Possible Cause
Some BGAN services
are not available.
There may be limitations
in the BGAN services,
e.g. in low elevation or if
the network is loaded
with heavy traffic.
If possible, use another service.
The web interface
cannot be accessed.
The browser is
configured to use a
proxy server.
For Microsoft Internet Explorer, select Tools
> Internet Options > Connections > LAN
Settings and select Use a proxy server for
your LAN.
You have entered a
wrong IP address.
Check the IP address and re-enter it. If you
do not have the correct IP address, you can
set the IP address temporarily to the
default address (192.168.0.1) by pressing
the Reset button. See Function of the Reset
button on page 142.
You are connected using
VPN
Close down your VPN connection.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the
installation manual.
Incoming calls: The call
type used for the call is
not selected in the web
interface.
Make sure the call type used for calls to the
terminal is selected in the web interface.
Access the web interface and select
SETTINGS > Phone. Then select the call
type for incoming calls.
No phones are
ringing on incoming
calls
The Mute function is
activated from an
external device
connected to the I/O
interface of the terminal.
If the Mute function should not be
activated, deactivate it from the external
device.
A LAN connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to the
installation manual.
A Phone connection
cannot be
established.
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Remedy
To get information on limitations in
services, you may contact Inmarsat
support, e.g. from the web site
www.inmarsat.com.
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Chapter 5: Troubleshooting
Problem
An IP handset
connection cannot
be established.
The administrator
password does not
work.
Possible Cause
Remedy
The cable is not properly
connected.
Connect the cable.
There is no power (PoE)
in the LAN interface. The
reason may be that there
is not enough power to
supply PoE for the LAN
interface.
Check that the input voltage is within the
specified range
(10.5 - 32 V DC; 11.5 A - 4 A).
Incoming phone calls:
The call type used for the
call is not selected in the
web interface.
Make sure the call type used for calls to the
terminal is selected in the web interface.
Access the web interface and select
SETTINGS > IP handset > Call settings. Then
select the call type for incoming calls.
Someone has changed
the administrator
password.
If the correct password is not found, you
have to reset the password.
Check that you do not have too many
power-consuming devices connected. The
maximum available output power on the
LAN (PoE) interface is 32 W if you are using
a 12 V supply and 64 W if you are using a
24 V supply.
If possible, disconnect other connected
devices.
Contact your supplier for a reset code. You
must provide the serial number and IMEI
number of the terminal.
Then enter the web interface and reset the
password as described in: Resetting the
administrator password on page 104.
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Chapter 5: Troubleshooting
Status signaling
Overview
There are many ways of troubleshooting if an error occurs. The terminal has different means of
status signaling, to help you find the cause of a problem:
•
Indicator.
•
Event messages.
•
Event log.
Indicator, event messages and logs are described in the following sections.
General status indicator functions
Power indicator
Behavior
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Meaning
Green
Power OK.
Flashing green
The terminal is powering up.
Flashing orange
The terminal is closing down.
Off
No power.
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Event messages
Display of event messages
The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring).
When the terminal detects an event that requires your action, it issues an event message.
You can see the active event messages in the web interface by clicking the warning symbol in the
icon bar at the top in the web interface. You can also see the messages in the Thrane IP Handset.
All events are logged in the event log. For information on the event log, see Viewing the Event list
or the Event log on page 124.
List of events
The following list explains the events that may show in the web interface of the terminal.
Note
ID
Events with “Info” level are not included in this list. Only events that can appear in the
Event list and cause a warning icon
in the web interface are included.
Event Text
Explanation
Remedy
00100 to
00199
System data
damaged
Important system data is
damaged
Do not use the terminal.
Contact your distributor.
00210 to
00219
SIM module
error
The SIM interface on the
terminal cannot be used.
Contact your distributor.
00240 to
00249
Temperature
sensor error
The terminal is in danger of
overheating.
Do not use the terminal.
Contact your distributor.
00260 to
00269
System error
The terminal cannot
communicate on the satellite
network.
Contact your distributor.
00270 to
00279
Voice module
error
Voice services cannot be
accessed by the terminal
Contact your distributor.
00280 to
00289
Ethernet module
error
The Ethernet interface on the
terminal cannot be used.
Contact your distributor.
00300 to
00309
GPS module
error
The GPS module is out of
function. The terminal cannot
obtain a valid GPS position.
Contact your distributor.
00340 to
00349
2-wire failure
The Phone interface of the
terminal cannot be used.
Contact your distributor.
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Chapter 5: Troubleshooting
ID
Event Text
Explanation
Remedy
00350 to
00359
AD9864
calibration
data error
Internal error in the receiving
part of the terminal.
Contact your distributor if the
problem persists.
00360 to
00369
No antenna
found
The terminal cannot
communicate with the
antenna.
•
Check the cable between
terminal and antenna.
•
Reboot the terminal.
Low ambient temperature is
causing the performance of the
terminal to be degraded or
halted.
Move the terminal to a warmer
location.
Too low
temperature
warning
Low ambient temperature is
causing the performance of the
terminal to be degraded or
halted.
Move the terminal to a warmer
location.
Temperature too
high (critical)
Terminal: Critically high
temperature is causing the
terminal to shut down.
If possible, move the failing
unit to a cooler location.
01010 to
01019
01020 to
01029
01110 to
01119
Temperature too
low (critical)
Antenna: Critically high
temperature is causing the
antenna to stop transmission.
01120 to
01129
01300 to
01309
Too high
temperature
warning
No GPS fix
High ambient temperature is
causing the performance of the
system to be degraded or
halted.
For information on ambient
temperature limits, see the
installation manual.
For information on ambient
temperature limits, see the
installation manual.
For information on ambient
temperature limits, see the
installation manual.
Contact your distributor if the
problem persists.
Move the terminal to a cooler
location.
The bit rate is reduced.
For information on ambient
temperature limits, see the
installation manual.
The GPS receiver has not yet
achieved position fix.
Make sure the view to the GPS
satellites is not blocked.
Note that in some cases it may
take up to 10 minutes to obtain
GPS fix.
01400 to
01409
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Satellite
signal lost
The EXPLORER 325 no longer
receives a signal from the
satellite.
Status signaling
Make sure the EXPLORER 325
has a clear view to the satellite.
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Chapter 5: Troubleshooting
ID
Event Text
Explanation
Remedy
01500 to
01509
SIM card
missing
No SIM card is detected in the
SIM slot.
Insert SIM card.
01600 to
01609
SOS calls only
The SIM card is not accepted
by the network. Only
emergency calls are allowed.
Enter the PIN and wait for
network approval. If the
problem persists, contact your
Airtime Provider.
01700 to
01709
Registration
for voice
failed
The EXPLORER 325 has not yet
been allowed to register for
voice services (CircuitSwitched).
Restart the terminal.
01800 to
01809
Registration
for data failed
The EXPLORER 325 has not yet
been allowed to register for
data services (PacketSwitched).
Restart the terminal.
02000 to
02009
Satellite
signal weak
The signal from the satellite is
weak.
Check the line of sight to the
satellite.
02100 to
02109
Ciphering Off
The network has turned
ciphering off.
Do not transmit data that
requires ciphering.
02200 to
02209
Ethernet data
session failed
Ethernet data session could
not be established.
See the call log for the cause of
the error. Refer to Viewing the
lists of calls and data sessions
on page 55.
If the SIM card is already
inserted, try removing and
reinserting it.
If the problem persists, contact
your Airtime Provider.
If the problem persists, contact
your Airtime Provider.
If the problem persists, contact
your distributor.
02900 to
02909
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Network failed
authentication
The EXPLORER 325 does not
accept the network as a valid
BGAN network.
Status signaling
Restart the terminal.
If the problem persists, contact
your distributor.
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Chapter 5: Troubleshooting
ID
03500 to
03509
Event Text
2-wire
calibration
failure
Explanation
2-wire calibration failed on the
Phone interface, because of:
1.
03600 to
03609
2-wire
operational
failure
Remedy
Common mode balance
error.
1.
Check the wires to your
phone or fax.
2. The phone is off-hook.
2. Put phone on hook.
3.
3.
Check the wires.
1.
Check the wires.
Wires are shorted to each
other or to ground.
The Phone interface fails to
operate. Possible reasons:
1.
Ground shorted.
2. Power overload.
2. Wait until the event is
cleared; then try again.
3.
3.
Temperature overload.
Wait until the event is
cleared; then try again.
08002
One or more
ports has PoE
disabled due to
power
limitations
The power supply to the
terminal has dropped critically.
PoE is disabled to ensure
enough power to the antenna.
Ensure a stable power supply
to the terminal.
08008
Antenna exceeds
voltage
threshold
The antenna voltage is either
too high or too low.
Check the cable to the antenna.
08009
Power Hold-up the terminal
can no longer
power the
antenna
The power supply to the
terminal has dropped for too
long. The antenna does not
have enough power to
function.
Ensure a stable power supply
to the terminal.
0800B
PoE Overvoltage
protection is
activated
Overvoltage is detected in the
terminal. The terminal will be
shut down in 10 minutes.
Do not use the terminal.
Antenna
Overvoltage
protection is
activated
Overvoltage is detected in the
antenna. The terminal will be
shut down in 10 minutes.
Do not use the terminal.
0800D
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Status signaling
Contact your distributor if the
problem persists.
Contact your distributor.
Contact your distributor.
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Chapter 5: Troubleshooting
ID
Event Text
Explanation
Remedy
08010
Undervoltage
has been
detected
The input voltage has dropped
below an acceptable level. The
terminal will be shut down in
10 seconds if the situation
persists.
Ensure a stable power supply
to the terminal.
0801B
Lost connection
to the GPS
receiver
Communication with the GPS
receiver in the antenna is lost.
Restart the terminal.
Uploading
firmware to
antenna
New firmware is being
uploaded to the antenna.
Contact your distributor if the
Event is not cleared within 5
minutes.
0802C
Firmware update
still fails
after several
retries
The terminal was unable to
upload new firmware to the
antenna.
Contact your distributor.
0802D
Firmware update
failed
The terminal was unable to
upload new firmware to the
antenna.
Reboot the terminal. Then
update the software again.
0801D
The Event will be cleared when
upload has finished.
Contact your distributor if the
warning persists.
Contact your distributor if the
problem persists.
0802E
Firmware is
older than
current antenna
version
The firmware in the antenna is
newer than expected by the
terminal.
Update the terminal software.
0802F
Antenna main
image could not
be loaded
Antenna failed to start up
normally.
Reboot the terminal.
Antenna could
not enter main
application
mode
Antenna failed to start up
normally.
Reboot the terminal.
Failed to enter
normal
operation
Antenna failed to start up
normally.
Reboot the terminal.
08030
08031
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Status signaling
Contact your distributor if the
problem persists.
Contact your distributor if the
problem persists.
Contact your distributor if the
problem persists.
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Chapter 5: Troubleshooting
ID
Event Text
Explanation
08032
Firmware image
version lower
than active
antenna version
The firmware in the antenna is
newer than expected by the
terminal.
Update the terminal software.
08033
Firmware image
doesn't support
antenna
hardware
The antenna hardware version
is not supported by the
terminal.
Check that both the antenna
and the terminal are of the type
HIDE.
08034
Antenna failed
to exit Flash
Manager. Power
cycle needed
New firmware was successfully
uploaded to the antenna but
the antenna failed to start
normally with the new
firmware.
Reboot the terminal. Contact
your distributor if the problem
persists.
08035
Unable to open
port for HPA
burst
monitoring
There was an error
communicating with the
antenna.
Reboot the terminal. Contact
your distributor if the problem
persists.
08036
Radio silence
is activated
The Radio silence function is
activated. No transmission is
allowed.
If the Radio silence function
should not be active, enter the
web interface and select
SETTINGS > Discrete I/O. Then
clear the Enabled box for Radio
silence.
08045
Antenna Startup
temperature too
low
The temperature in the
antenna is too low for the
system to start up
None. If the ambient
temperature is outside the
specified limits, the antenna
may not be able to start up
properly. Refer to the
installation manual for
temperature specifications.
08046
Timeout of
startup
sequence - No
antenna or
antenna
temperature too
low
The start-up sequence of the
terminal has timed out
because:
Check that the antenna cable is
properly connected at both
ends.
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Remedy
Contact your distributor if the
problem persists.
•
the antenna is not properly
connected, or
•
the antenna temperature
is too low to start up.
Status signaling
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Chapter 5: Troubleshooting
ID
Event Text
Explanation
Remedy
08048
All PoE ports
except port 1
are shut down
due to high
temperature
The temperature in the
terminal is too high. PoE port 2
is shut down to reduce the
temperature.
Move the terminal to a cooler
location, or avoid using PoE on
port 2.
08049
Data rate
reduction due
to high
temperature
The bit rate of the data channel
is reduced because the
temperature is too high.
Move the terminal to a cooler
location
0804B
Illegal
combination of
antenna and
terminal
You are not using the right
combination of antenna and
terminal.
Only use the antenna(s)
intended for use with your
terminal.
0804C
The selected
satellite is
not visible at
current GPS
position
The terminal is set up to use a
satellite that is not visible at
the current GPS position.
Enter the web interface and
select SETTINGS > Satellite
selection.
0804D
Antenna
firmware image
is missing in
terminal
The software is corrupt
Upload new software to the
terminal. Refer to Uploading
software on page 98.
08054
Transmission
aborted due to
extreme
temperature
The system stops all
transmission because the
temperature is out of range.
None.
USIM rejected
The type of USIM card inserted
in the terminal is not correct
for your terminal.
Make sure you have the correct
type of USIM card. E.g. an
USIM card for a land-mobile
system will not work for a
maritime system and vice
versa.
08056
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Then select Auto to let the
terminal automatically find the
satellite with the best signal, or
select a satellite visible from
your current position.
Status signaling
The system must operate within
the allowed temperature range
to work properly. For
information on ambient
temperature limits, see the
installation manual.
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Chapter 5: Troubleshooting
ID
Event Text
Explanation
Remedy
0900A
Antenna - Write
verification
fault in EEPROM
This fault may be caused by a
defective EEPROM or if the
EEPROM communication fails.
The consequence of this fault
is that the antenna is unable to
save the last known frequency
and elevation after entering
track state. If the EEPROM is
defective, data may be lost or
inaccessible.
Power cycle the system. If the
fault persists, contact your
distributor.
0900F
Antenna - PLL
repeatedly
looses lock
The fault may occur because of
extreme changes in
temperature, or if the RF
synthesizer is defective. If this
fault occurs, the satellite link is
most likely lost.
Ensure that the temperature
conditions are stable, not too
high or too low. When these
conditions are met, we
recommend to power cycle the
system.
If the fault persists, contact
your distributor.
09010
Antenna - Low
RSSI level
If this fault occurs, the antenna
is most likely unable to acquire
a signal.
Ensure that the antenna is able
to locate a satellite. If not,
contact your distributor
09011
Antenna Microcontroller
temperature too
low
In cases where the
temperature drops below
-30°C, the antenna will enter a
low temperature mode, where
the azimuth and elevation
motor velocities are reduced by
40%, during seek states.
No action required
09012
Antenna Microcontroller
temperature too
high
The temperature is too high,
the electronics may be
damaged.
Switch off the system until the
temperature is normalized
09014
Antenna - HPA
is turned off
The HPA is turned off. The ATB
changes state to the
initialisation state and remains
there, until the HPA is on.
Contact your distributor
The wire between HPA and
ATB may be disconnected or
damaged.
98-131305-A
Status signaling
140
Chapter 5: Troubleshooting
ID
Event Text
Explanation
Remedy
09016
Antenna
calibration
switch fault
The antenna calibration switch
is defective. This means the
antenna panel will beat
against the side section of the
antenna when calibrating. The
calibration procedure will last
slightly longer and be more
audible, but the antenna will
function.
Contact your distributor
09017
Antenna flash
memory
corrupted
If the microcontroller flash
memory is corrupted, the
antenna functionality may be
more or less affected. The
antenna will continue its
operation if possible.
Reset the system. If the fault
persists try uploading new
software to the system.
If the fault still persists, contact
your distributor.
Logging of events
Diagnostic report
When contacting your distributor for support, please include a diagnostic report.
The diagnostic report contains information relevant for the service personnel during
troubleshooting.
To generate the diagnostic report, access the web interface and select HELPDESK. Then click
Generate report.
Event log
The event log holds information of events registered in the terminal or antenna.
The log includes the time of the occurrence, a short description, location of the error etc. This
information can help troubleshooting errors in the system. You can see the event log in the web
interface. For further information, see Viewing the Event list or the Event log on page 124.
98-131305-A
Logging of events
141
Chapter 5: Troubleshooting
Reset button
How to access the Reset button
The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of
this button is described in the next section.
To press the Reset button, use a pointed device.
Function of the Reset button
The Reset button on the terminal has the following functions:
98-131305-A
Action
Function
With the terminal running,
press the Reset button
normally.
The terminal IP address and IP netmask are temporarily set to
the default value (default IP address: 192.168.0.1).
With the terminal running,
press and hold the Reset
button for 30 seconds, until
the Power indicator on the
terminal is flashing orange.
The terminal restores factory settings and reboots the system.
While the terminal is booting,
press and hold the Reset
button.
For service use only!
The bootloader initiates software upload.
With this function, even if the IP address has been changed
and you do not remember the new IP address, you can still
access the web interface and see your current configuration.
The default value is not saved in the configuration, but is only
valid until next reboot.
Refer to the installation manual for details.
Reset button
142
Chapter 5: Troubleshooting
List of reserved IP subnets
Some IP subnets are reserved for internal use in the terminal. If any of these addresses are
assigned to external equipment connected to the terminal, the terminal and connected equipment
will not be able to communicate.
The following local IP subnets are reserved for internal use in the terminal. The netmask for all of
these subnets is 255.255.255.0.
192.168.2.0
192.168.3.0
192.168.4.0
192.168.5.0
192.168.6.0
192.168.7.0
192.168.8.0
192.168.9.0
192.168.10.0
192.168.16.0
192.168.17.0
192.168.18.0
192.168.19.0
192.168.20.0
192.168.21.0
192.168.22.0
192.168.23.0
192.168.24.0
192.168.25.0
192.168.26.0
98-131305-A
List of reserved IP subnets
143
Chapter 5: Troubleshooting
Supported AT commands for PPPoE
Overview of supported AT commands
You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of
Service parameters or which APN to use.
The following AT commands are supported:
•
AT+CGDCONT
•
AT+CGEQREQ
•
AT+CGEQMIN
•
AT+CGTFT
•
AT+CGDSCONT
Functions of the supported AT commands
AT+CGDCONT
Usage:
AT+CGDCONT is used to specify the Context parameters such as which APN the context must use.
This can be used to specify a specific APN different from the one on the SIM card.
Syntax:
AT+CGDCONT=,,
•
 is the Context Identifier (1 – 11)
•
 is the transport protocol (IP or PPP)
•
 is the Access Point Node
•
 is the static IP address from APN (NOT USED!)
Example: AT+CGDCONT=1,ip,”bgan.inmarsat.com”
AT+CGEQREQ
Usage:
AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify the QoS for the
connection. With this command you can start a Streaming context.
Syntax:
AT+CGEQREQ=,,,,
,
•
 is the Context Identifier (1 – 11)
•
 is the traffic class (1 – Streaming, 3 – Background)
•
 is the maximum bit rate up link (32, 64, 128)
98-131305-A
Supported AT commands for PPPoE
144
Chapter 5: Troubleshooting
•
 is the maximum bit rate down link (0, 32, 64, 128)
•
 is the guaranteed bit rate up link (0, 32, 64, 128)
•
 is the guaranteed bit rate down link (0, 32, 64, 128)
Example: AT+CGEQREQ=1,1,64,64,64,64
AT+CGEQMIN
Usage:
AT+CGEQMIN is the requested minimum acceptable Quality of Service (QoS). If the requested
Quality of Service can not be offered by the Core Network, the data connection will not be
established, not even with a lower QoS.
Syntax:
AT+CGEQMIN=,,,,
, 
•
 is the Context Identifier (1 – 11)
•
 is the traffic class (1 – Streaming, 3 – Background)
•
 is the maximum bit rate up link (0, 32, 64, 128)
•
 is the maximum bit rate down link (0, 32, 64, 128)
•
 is the guaranteed bit rate up link (0, 32, 64, 128)
•
 is the guaranteed bit rate down link (0, 32, 64, 128)
Example: AT+CGEQMIN=1,1,64,64,64,64
AT+CGTFT
Usage:
AT+CGTFT is the Traffic Flow Template (TFT). This command is needed if a secondary PDP context
needs to be opened. The TFT specifies which IP traffic should run through which PDP context.
Syntax:
AT+CGTFT=,,,
,,,
•
 is the Context Identifier (1 – 11)
•
 is the packet filter identifier (1 – 8)
•
 This filter’s Evaluation Precedence Index (0-255)
•
 is (0.0.0.0.0.0.0.0-255.255.255.255.255.255.255.255)
•
 is the protocol number (0-255)
•
 is Destination Port From.To (0.0-65535.65535)
•
 is Source Port From.To (0.0-65535.65535)
Example: AT+CGTFT=1,1,0,87.48.134.251.255.255.255.0,6,20.21,1024.65535
98-131305-A
Supported AT commands for PPPoE
145
Chapter 5: Troubleshooting
AT+CGDSCONT
Usage:
AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The
Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s
QoS must be set using the AT+CGEQREQ command explained above.
Syntax:
AT+CGDSCONT=,
•
 is the cid for the Secondary Context
•
 is the Primary Context at which the Secondary is related to.
Example: AT+CGDSCONT=1,11
Application example
This example shows the commands needed in order to establish a Primary Standard Data Context
with a Secondary Streaming 128 Context where all UDP traffic goes through the Streaming 128Data
connection and all other traffic goes through the Standard Data connection.
•
AT+CGDCONT=1,ip,bgan.inmarsat.com
(Specifies the APN)
•
AT+CGEQREQ=1,3
(Sets cid 1 = Standard data)
•
AT+CGTFT=11,1,0,,17
(Sets UDP TFT filter for cid 11)
•
AT+CGEQREQ=11,1,128128128128
(Sets cid 11 = Streaming 128 QoS)
•
AT+CGEQMIN=11,1,128128128128
(Specifies min. acceptable QoS to Streaming 128)
•
AT+CGDSCONT=11,1
(Opens Secondary cid 11 on Primary cid 1)
If you have any technical questions about the PPPoE feature please refer to your local distributor,
who can assist you with the configuration.
98-131305-A
Supported AT commands for PPPoE
146
Chapter 6
Conformity
EXPLORER 325
CE (R&TTE)
The EXPLORER 325 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity
with R&TTE Directive”, enclosed in copy on the next page.
FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference, and
2) this device must accept any interference received, including interference that may cause
undesired operation.
Part 15.21
Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
Note
98-131305-A
The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user's
authority to operate the equipment.
EXPLORER 325
147
Thrane & Thrane
Thrane & Thrane A/S
Declaration of Conformity with R& TTE Directive
The undersigned of this letter declares that the following equipment complies with the
specifications of EC directive 1999/5/EC concerning Radio & Telecommunications Terminal
Equipment.
Equipment included in this declaration
=403721A
TT-3721A
EXPLORER® 325 System
PN
Consisting of:
TT-3733A
TT-3058A
EXPLORER® Terminal
EXPLORER® 325 Antenna
PN = 403733A
PN = 403058A
Equipment Applicability
The TT-3721A EXPLORER® 325 is a mobile Land Vehicular BGAN terminal that provides voice,
fax or high-speed data communication through the Inmarsat satellite service world wide
between a vehicle and any destination in the world.
Declaration
The safety requirement with respect to the LVD directive 73/23/EC is met by conforming to the
harmonized EU standard EN 60950-1 . The protection requirement with respect to the EMC
directive 89/336/EC is met by conforming to the harmonized EU standards ETSI EN 301 489-1
and ETSI EN 301 489-20. Effective use of frequency spectrum is met by conforming to the
harmonized EU standards ETSI EN 301 444.
Manufacturer
Thrane & Thrane A/S, Lundtoftegardsvej 93D, DK-2800 Kgs. Lyngby, Denmark
Place and Date
Kgs. Lyngby, 2. June 2010
Doc. no. 99-131672-A
Thrane & Thrane A/S • Lu ndtoftegaardsvej 93 D • DK-2800 Kgs. Lyngby • Denmark
T +4539558800 • F +45 39 55 88 88 • i nfo @thrane.com • www.th rane.com
Ban k: Danske Ban k • Comp. reg.: 65 72 46 18 • VAT: DK-20 64 64 46
C€
Page: 1 of 1
Glossary
Glossary
APN
Access Point Name. The Access Point Name is used by the terminal operator to establish the
connection to the required destination network.
BGAN
Broadband Global Area Network. A satellite network based on geostationary satellites,
delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G)
compatibility.
CE
Conformitée Européenne. This term signifies that a CE certified product conforms to European
health, environmental, and safety regulations. In short, it makes the product legal to be sold
in the European Union.
CID
Context Identifier
CM
Continuous Monitoring
CS
Circuit-Switched. Circuit-switched networks require dedicated point-to-point connections
during calls.
DHCP
Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to
devices on a network. With dynamic addressing, a device can have a different IP address
every time it connects to the network.
DNS
Domain Name System. A system translating server names (URLs) to server addresses.
FCC
98-131305-A
Federal Communications Commission. An independent United States government agency,
directly responsible to Congress. FCC certification is normally required to make a product
legal to be sold in the United States.
149
Glossary
Geostationary
Placed in a fixed position relative to a point on the surface of the earth.
GPS
Global Positioning System
I/O
Input/Output
IAI-2
Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with
new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps. By
utilizing different modulation schemes, variable coding rate and power adjustment, it is
possible to change the bearer type to give optimum throughput with efficient use of the
satellite resources.
IMEI
International Mobile Equipment Identity. A unique number identifying your terminal
IMSO
International Maritime Satellite Organisation. An intergovernmental body established to
ensure that Inmarsat continues to meet its public service obligations, including obligations
relating to the GMDSS.
IP
Internet Protocol
kbps
kilobits per second
LAN
Local Area Network
LED
Light Emitting Diode
NAT
98-131305-A
Network Address Translation. An Internet standard that enables a local-area network to use
one set of IP addresses for internal traffic and a second set of addresses for external traffic.
A NAT module makes all necessary address translations.
150
Glossary
PDP
Packet Data Protocol. A network protocol used by external packet data networks that
communicate with a GPRS network.
PIN
Personal Identification Number. A code number used to provide access to a system that has
restricted access.
PoE
Power over Ethernet
POST
Power On Self Test. A test sequence that runs every time the system is powered up or reset.
PPPoE
Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to-Point
Protocol (PPP) frames inside Ethernet frames. By using PPPoE, users can virtually "dial" from
one machine to another over an Ethernet network, establish a point to point connection
between them and then securely transport data packets over the connection.
PS
Packet-Switched. Packet-switched networks move data in separate, small blocks (packets)
based on the destination address in each packet.
PUK
PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs
have been entered. The PUK code is supplied with the SIM card.
QoS
Quality of Service
RF
Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about
300 gigahertz including the frequencies used for communications signals (radio, television,
cell-phone and satellite transmissions) or radar signals.
SAS
Satellite Access Station. The gateway between the satellites and the worldwide networks such
as Internet, telephone network, cellular network etc.
SDU
Service Data Unit. Also known as a data packet.
SIM
Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile
phone service subscriber but also subscription information, preferences and storage of text
messages.
SIP
Session Initiation Protocol. An application-layer control (signaling) protocol for creating,
98-131305-A
151
Glossary
modifying, and terminating sessions with one or more participants. Used e.g. for Internet
telephony.
SMS
Short Messaging Service
Streaming
A technique for transferring data - such as audio or video clips - so that it is processed as a
continuous stream. With a Streaming connection you are charged by the minute, like for a
telephone connection.
TCP
Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP
provides reliable, in-order delivery of a stream of bytes, making it suitable for applications
like file transfer and e-mail.
UDP
User Datagram Protocol. One of the core protocols of the Internet protocol suite. UDP delivers
data fast, because it avoids checking data packets. Time-sensitive applications often use UDP
because dropped packets are preferable to delayed packets.
UTC
Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at
irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to
allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich.
VPN
98-131305-A
Virtual Private Network. A network that is constructed by using public wires to connect nodes.
You can create networks using the Internet for transporting data, using security mechanisms
so that only authorized users can access the network.
152
Index
Index
Numerics
barring calls, 73
BGAN
connecting to, 18
coverage, 6
services, 8
system overview, 7
Bridge mode, 89
browser settings
for web interface, 42
calls
barring, 73
closed user group, 76
forwarding, 72
holding, 30
line identification, 75
local, 27
making or receiving, 26
missed, received, outgoing, 55
redial, 28
to the terminal, 27
transferring, 31
viewing ongoing, 49
waiting indication, 29, 74
CE compliance, 147
clearing logs, 108
clearing usage counter, 108
closed user group, 76
common network settings, 69
compression, header, 96
computer, connecting to LAN, 15
configuration
exporting to file, 106
importing from file, 106
LAN, 63
conformity, 147
connecting to the BGAN network, 18
connector panel, 11
contact information, 126
coverage
Inmarsat BGAN system, 6
call limiting, 122
call log, 54
call type, 24
setting for IP handsets, 80
setting for Phone interface, 68
dashboard, 47
data
profiles, 109
traffic flow filters, 112
data sessions
viewing ongoing, 49
Declaration of Conformity, 148
default
IP address, 43
network setup, 34
dialing prefixes, 29
2-wire interface
local numbers, 28
setting call type, 68
administration settings, 103
administration, remote, 119
analog phone
local numbers, 28
antenna
viewing properties, 62
viewing status, 48
viewing type, 48, 125
APN, common setting, 69
audio quality, 24
98-131305-A
153
Index
document number
installation manual, v
IP handset user manual, v
Ethernet interface
setting up, 63
events
list of active, 124
exporting configuration, 106
extended status, 125
external access, 119
external IP address, viewing, 49
fax, sending or receiving, 32
FCC compliance, 147
features overview, 2
forwarding calls, 72
GPS position
viewing, 48
Header compression, 96
help desk number, 123
changing in web interface, 123
holding a call, 30
ignition function, 12
IMEI number, 48
importing configuration, 106
Inbox for SMS messages
replying, forwarding or deleting, 59
installation manual
document number, v
interfaces and services
combinations, 10
internal calls, 27
Internet connection, 15
98-131305-A
IP address
external, setting up, 89
external, viewing, 49
for connected device, 91
for web interface, 43
local, setting up, 64
local, viewing, 48
IP handset
BGAN features, 21
connecting, 14
description, 5
entering PIN, 16
local numbers, 28
power supply, 14
setting call type, 80
setting up, 77
starting up, 14
user manual, v
LAN
connecting a computer, 15
managing network users, 85
setting up interface, 63
limit calls, 122
limitations in services, 9
line identification, 75
local numbers assigned, 28
local phone call, 27
logs, clearing, 108
MAC address, 48
matrix of services and interfaces, 10
messages
configuring outgoing, 60
forwarding, 59
opening in web interface, 59
receiving in web interface, 58
replying, 59
sending, 58
microwave radiation, iii
mobile numbers
viewing and editing, 53
154
Index
navigation in web interface, 45
network classification table, 93
network devices, 91
network management, 85
network setup, default, 34
network terms
definitions, 96
Outbox for SMS messages
resending or deleting messages, 57
phone
local call, 27
making calls, 26
phone book, 50
adding number, 52
deleting all entries, 52
deleting an entry, 52
modifying an entry, 52
Phone interface
local numbers, 28
setting call type, 68
phone numbers for terminal, 53
phonebook
limit calls to, 122
PIN
administration PIN, 103
entering, 16
entering in web interface, 17
entering with a phone, 16
entering with IP handset, 16
PoE, 14
port forwarding, 65
Power over Ethernet, 14
power supply for IP handset, 14
powering the terminal, 12
PPPoE
enabling, 66
using, 39
prefixes, special-purpose, 29
profiles for data transmission, 109
properties
antenna, 62
system, 48
98-131305-A
Proxy server, disabling, 42
PUK code, 16, 18
quality of voice, 24
Quick dial, 26
radiation, iii
redial, 28
registering on the BGAN network, 18
remote management, 119
remote on/off, 12
restricted dialing, 122
Router mode, 89
safety summary, iii
satellite
selecting, 101
view current, 48
view selected, 48
sent messages
resending, forwarding or deleting, 57
viewing status, 57
serial number, 48
services
limitations, 9
supported by BGAN, 8
services and interfaces
combinations, 10
Short dial, 26
show number, 75
SIM lock, 9
site map of web interface, 125
SMS in web interface
forwarding, 59
opening, 59
receiving, 58
replying to, 59
sending, 58
SMS service number, 61
software
uploading, 98
viewing version, 48
155
Index
Standard IP, 33
activating, 34, 35
definition, 33
status
air interface, 125
connection, 125
extended, 125
methods for signaling, 132
ongoing calls and data sessions, 49
viewing, 47
Streaming IP, 33
activating, 36
definition, 33
supplementary services
supported, 9
using, 29
support
contact information, 126
waiting calls, 29, 74
web interface
accessing, 41
browser settings, 42
definition, 41
navigating, 45
site map, 125
telephone interface
local numbers, 28
setting call type, 68
tools for setting up the terminal, 21
total usage
viewing, 49, 54
traffic flow filters, 112
transferring a call, 31
troubleshooting guide, 129
typography used in this manual, v
uploading software, 98
usage counter, 49, 54
clearing, 108
user interfaces, 21
version of software, 48
voice mail number
viewing, 61
voice quality, 24
setting for IP handsets, 80
setting for Phone interface, 68
98-131305-A
156

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