Timecode Systems USYNBL UltraSync Blue User Manual UltraSync BLUE User Guide

Timecode Systems Limited UltraSync Blue UltraSync BLUE User Guide

User Manual

For the latest user guide, please visit:www.support.timecodesystems.comUltraSync BLUEUser Guide
UltraSync BLUE User GuideThe Bluetooth®word mark and logos are registered trademarksowned by Bluetooth SIG, Inc. and any use of such marks by TimecodeSystems is under license. Other trademarks and trade names arethose of their respective owners.Copyright Notice - Timecode Systems LimitedAll rights reserved. No part of this publication may be reproducedwithout the expressed written permission of Timecode Systems Ltd.Timecode Systems Ltd shall not be liable to the purchaser of thisproduct or third parties for damages, losses, costs, or expensesincurred by the purchaser or third parties as a result of accident,misuse or abuse of this product or unauthorised modifications,repairs, or alterations to this product, or failure to strictly comply withTimecode Systems Ltd operating and installation instructions.
ContentsWelcome to UltraSync BLUEChapter 1: OverviewSwitch UltraSync BLUE On and Off 8Display and Controls 10LED Colours 11Charging your UltraSync BLUE 12Mounting your UltraSync BLUE 13Technical Specification 14Chapter 2: Quick Set UpPair with Recording Devices 18UltraSync BLUE not Pairing? 19Sync with other Timecode Devices 20Set the RF Channel and RF Region 21Choose a Mode 23Set the Timecode 25Set the Frame Rate 27Chapter 3: Example SetupsUltraSync BLUE Network 30Pro Network 31Free Run 34Chapter 4: Display SettingsKey Lock 36Screen Brightness 38Screen Light Timeout 39LED Brightness 40Chapter 5: Status InformationMain Screen 42UltraSync BLUE User Guide iii
Version Number and Serial Number 44Bluetooth® Status 45Synchronisation Status 46Chapter 6: TroubleshootingUltraSync BLUE not Responding to Select button 48UltraSync BLUE Battery not Charging 48UltraSync BLUE Slave not Connecting to Master 49Slave is Connecting to the Wrong Master 49Update your UltraSync BLUE 50Reset 51Restore Factory Settings 52Chapter 7: Warranty and ConformityWarranty 54Free Extended Warranty 54Quality Declarations 55RF Exposure Warning Statement: 55FCC Warning Statement: 55Industry Canada Statements: 56EC Declaration of Conformity 57Chapter 8: Safety and DisposalBattery Safety and Disposal 60Battery Safety 60Disposal and Recycling 61Indexiv UltraSync BLUE User Guide
Welcome to UltraSync BLUEThank you for choosing Timecode Systems' UltraSync BLUE, thedevice that gives accurate timecode sync via Bluetooth®.With UltraSync BLUE, you can easily sync recordings on compatibleBluetooth-enabled smartphones, cameras and sound recorders. Justpair the device, set the timecode mode, and you're good to go.UltraSync BLUELive it. Film it. Sync it. Share it.UltraSync BLUE User Guide 5
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OverviewIn this chapter, you can learn about the controls, displays, andtechnical details of your UltraSync BLUE.Switch UltraSync BLUE On and Off 8Display and Controls 10Charging your UltraSync BLUE 12Mounting your UltraSync BLUE 13Technical Specification 14UltraSync BLUE User Guide 7OverviewChapter 1:
Switch UltraSync BLUE On and OffUltraSync BLUE uses a two-step approach for turning on and off. Thishelps to prevent you from accidentally turning the UltraSync BLUE onor off during recording - you have to choose to power it on or off andthen confirm your choice.1. Press the Select button.The UltraSync BLUE screen lights up. If it does not light up, theUltraSync BLUE has no power and needs to be charged (seeCharging your UltraSync BLUE on page 12).If your UltraSync BLUE is on and the battery charge is runninglow, the LED light turns red.If the UltraSync BLUE is currently on, the Main Menu appears(you can ignore the remaining steps).If the UltraSync BLUE is currently off, the Power menu appears(continue from step 2).8 UltraSync BLUE User Guide
2. Press the down button to scroll down to the Power option, andthen press the Select button.3. Press the up or down to scroll to the option you need:lRun - To turn the UltraSync BLUE on.lShut-Down - To turn the UltraSync BLUE off.lFactory Reset - To return all of the settings to their defaultvalues.lBack - to return to the main menu.4. Press the Select button.5. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).UltraSync BLUE User Guide 9
Display and ControlsYour UltraSync BLUE is easy to set up and use. It has a simple menusystem for applying the device's settings.Number Name Description1 LED Colour-coded to show different status (see LEDColours on page 11).2 Select Use to choose an option and light up the OLED.3 Down Use to scroll down the menu options and the statusscreens.4 Up Use to scroll up the menu options and the statusscreens.5 OLED Shows status information and the menus for choosingthe settings.10 UltraSync BLUE User Guide
LED ColoursThe LED to the right of the OLED acts as a colour-coded statusindicator.Colour DescriptionGreen The LED flashes green if:UltraSync BLUE is in Free Run mode.UltraSync BLUE is in RF Slave mode and is synchronised with themaster.UltraSync BLUE is in Int Master RF TX mode.The LED shows a solid green light if the UltraSync BLUE isswitched off and the battery is fully charged.Blue The LED flashes blue if:UltraSync BLUE is in RF Slave mode and is not synchronised withthe master.Red The LED will flash red if:UltraSync BLUE is powered down and charging. (The LED doesnot show red if the UltraSync BLUE is charging while it isswitched on).UltraSync BLUE has a low battery.UltraSync BLUE is resynchronising with a master device (LEDflashes red twice, very quickly).If you are unfamiliar with the concept of master and slave devices,see Sync with other Timecode Devices on page 20.UltraSync BLUE User Guide 11
Charging your UltraSync BLUEIf your UltraSync BLUE's battery is running out of power, the LEDflashes red and the screen shows 'Battery Power Critical'. The batterylevel is also shown on the main screen.To recharge the battery, use the USB-C to USB cable that is suppliedwith your UltraSync BLUE and a compatible charger socket (notsupplied).Note: Battery life may be reduced if your UltraSync BLUE isused in extreme temperatures. Very hot and very coldconditions can affect battery performance.12 UltraSync BLUE User Guide
Mounting your UltraSync BLUETo mount your UltraSync BLUE, fix a hook-fastening Velcro strap tothe 'MOUNTING' section on the rear side of the unit.You can then attach the UltraSync BLUE to other equipment.UltraSync BLUE User Guide 13
Technical SpecificationCategory SpecificationDimensions 55mm × 43mm × 17mm (width ×height × depth)OLED Display Blue 128 × 32 PixelsTimecode generator accuracy TCX0 0.5ppm when free running. Inpractice, approximately 1 framedrift in 24 hours. Zero ppm whenRF locked to a master.Supported frame rates 23.9824.0025.0030.0D (drop frame)30.0029.97D (drop frame)29.97External power USB-C (5V DC)Internal power Built-in Li-Polymer (3.7V battery800mAh 2.96Wh). The batterycannot be replaced by users.Charging Time Approximately 3.5 hours.Battery Run Time Approximately 20 hours.Multi Channel Digital Transceiver 865.050MHz to 923.200MHzAntenna Internal antennas with diversityreception capability.14 UltraSync BLUE User Guide
Category SpecificationRF Range* The typical range forsynchronisation with a master isapproximately 200m (656 feet, 219yards). This range is based on anuninterrupted line of sight. If thereare obstacles between a slave andmaster, the range can be reduced.Bluetooth®Range Bluetooth low energy range (BLE)for lower power consumption.Designed for use in same room asother Bluetooth-enabled devices.*Typical range. The range can vary.UltraSync BLUE User Guide 15
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Quick Set UpLet's get you up and running. These sections explain how to pairyour UltraSync BLUE with your recording devices and sync it withother UltraSync BLUEs (or different Timecode Systemsproducts).Pair with Recording Devices 18Sync with other Timecode Devices 20Set the Timecode 25Set the Frame Rate 27UltraSync BLUE User Guide 17Quick Set UpChapter 2:
Pair with Recording DevicesTo get your UltraSync BLUE to send timecode to your recordingdevice(s), you need to pair them via Bluetooth®.UltraSync BLUE can pair with up to four recording devices at thesame time.Note: If you use a Timecode Systems :pulse as a master, youcan use BLINK Hub to control and monitor your UltraSyncBLUEs and their recording devices remotely. For remotecontrol you will need to have one UltraSync BLUE for eachrecording device.To pair your UltraSync BLUE with a recording device, such as aniPhone:1. Activate Bluetooth on your recording device to enter pairingmode.2. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).3. Press the Select button to display the main menu.18 UltraSync BLUE User Guide
4. Choose Bluetooth Pair and press Select.The Wait to Pair line changes to <Searching> as the UltraSyncBLUE searches for other Bluetooth devices in range. When itdetects your recording device, it will pair with it.UltraSync BLUE not Pairing?If your recording device is within range and the UltraSync BLUEcannot pair with it, make sure that you have enabled Bluetooth onyour device. If it is already enabled, try disabling Bluetooth and thenre-enabling it. If the UltraSync BLUE is still unable to pair, select theBluetooth Pair menu and choose Clear Table, and then Confirm. Thisclears the UltraSync BLUE's memory of previous pairings.If you are still unable to pair the UltraSync BLUE with your recordingdevice, contact Timecode Systems for advice.UltraSync BLUE User Guide 19
Sync with other Timecode DevicesTo get your UltraSync BLUE to synchronise with other UltraSyncBLUEs (or other Timecode Systems timecode sync products):lSet the RF Channel and RF Region (see page 21)lChoose a Mode (see page 23).When the mode and RF settings are in place, the UltraSync BLUE canconnect and sync with other UltraSync BLUEs via radio (RF). Thistimecode is then passed on to the recording devices via Bluetooth.UltraSync BLUE (1) is set to run in Int Master RF TX mode and is themaster in the RF network. The other UltraSync BLUEs (2) are set torun in RF Slave mode. The slaves sync with the master.20 UltraSync BLUE User Guide
Set the RF Channel and RF RegionYour UltraSync BLUE uses radio (RF) to synchronise with otherTimecode Systems devices. It can only connect with devices that usethe same RF channel and RF region.Note: The RF region setting may be disabled due to FCCregulations. If you cannot access the RF region setting andneed to use your UltraSync BLUE in a different country,please contact Timecode Systems for advice.To set the RF channel (radio frequency) and RF region:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button to display the main menu.3. Scroll down to the RF Settings option and press Select.4. On the RF Control screen, choose RF Channel and press Select.5. Change the channel to the appropriate number and pressSelect. There are 14 channels available.UltraSync BLUE User Guide 21
6. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).7. On the RF Control screen, choose RF Region and press Select.8.1. Use the Up and Down buttons to choose the appropriate area:lEurope/UKlJapan/ChinalUS/CA/AU/NZ (for USA, Canada, Australia, or NewZealand).9. Press the Select button.10. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).22 UltraSync BLUE User Guide
Choose a ModeUltraSync BLUE can run in one of three modes:Mode DescriptionInt Master RF TX The UltraSync BLUE is the master in the network. Ituses its own timecode settings and sends them toslave devices. The slave devices sync with theUltraSync BLUE master.RF Slave The UltraSync BLUE is a slave in the network. Itreceives timecode and frame rate from the masterdevice and synchronises to those.Free Run The UltraSync BLUE does not connect to otherTimecode Systems devices. It uses its own timecodeand frame rate settings.To learn more about the modes, see Example Setups on page 29.To set the mode:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button to display the main menu.3. Scroll down to the Device Mode option and press Select.UltraSync BLUE User Guide 23
4. Choose the mode for your UltraSync BLUE.5. Press the Select button.6. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).When you have set the mode, you need to set the RF channel and RFregion so that the UltraSync BLUE uses the correct radio frequency.If you have set your UltraSync BLUE to run in RF Slave mode, it willuse its own timecode settings until it is in range of a master device.The radio range is 200m approx. When the UltraSync BLUE is in range,it will sync to the master device's timecode.If you set your UltraSync BLUE to run in Int Master RF TX mode orFree Run mode, you need to Set the Timecode (see page 25).You may also want to Set the Frame Rate (see page 27).24 UltraSync BLUE User Guide
Set the TimecodeIf you're using your UltraSync BLUE in Int Master RF TX mode or FreeRun mode, you need to enter its timecode settings. The UltraSyncBLUE will use the timecode settings that you provide, and will sendthe timecode to your recording device via Bluetooth®.If your UltraSync BLUE is a master, it will also send the timecode toother Timecode Systems devices via radio, so that they can allsynchronise.Note: Using an UltraSync BLUE in RF Slave mode? You don'tneed to enter the timecode settings as your slave UltraSyncBLUE will synchronise with the master device as soon as themaster is in range.To enter the timecode settings:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button to display the main menu.3. Choose the Timecode option and press Select.4. Choose the Set Timecode option and press Select.UltraSync BLUE User Guide 25
5. Enter the time you want the UltraSync BLUE to use. The first twodigits are selected automatically and you can use Up and Downto change them. Press Select to move to the next pair of digitsand use Up and Down to change those. Repeat until you haveset all of the digits.6. Press the Select button.7. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).26 UltraSync BLUE User Guide
Set the Frame RateIf you are using your UltraSync BLUE for professional broadcasting,you need to set its frame rate to match the frame rate of yourrecording equipment. But if you are using your UltraSync BLUE foronline content, such as a vlog, you can use the default frame rate (orchoose a higher frame rate for a smoother image). Movies and othercinematic productions are usually filmed at 24 frames per second.UltraSync BLUE supports these frame rates:Frame rate per second Standard Used in25, 23.98, 24.00 PAL UK, EU, most othercountries29.97, 29.97 dropframe, 30.00, 30.00dropframeNTSC USA, Canada, Mexico,JapanTo set the frame rate:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button.3. Choose the Timecode option and press Select.4. Choose the Frame Rate option and press Select.5. Use the Up and Down buttons to choose a frame rate and pressSelect.6. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).Note: If your UltraSync BLUE is running in RF slave mode, itwill receive and use the frame rate settings from the masterdevice in the network. You don't need to set the frame rateon a slave.UltraSync BLUE User Guide 27
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Example SetupsUltraSync BLUEs are designed to work in a network of devices.You could have a network that only contains UltraSync BLUEspaired to recording devices, or you could have a more complex'pro' network. In the 'pro' network, the UltraSync BLUEs sync withother Timecode Systems products, which are connected to prorecording equipment.Here, you can find examples of different networks:UltraSync BLUE Network 30Pro Network 31Free Run 34UltraSync BLUE User Guide 29Example SetupsChapter 3:
UltraSync BLUE NetworkWith UltraSync BLUE you can create a network of synchroniseddevices, even if you're not using high-end cameras, sound recorders,and our pro devices such as the :pulse.You can sync the UltraSync BLUE with other Timecode Systemsproducts, such as the SyncBac PRO or other UltraSync BLUEs. Thedevices use radio to sync the timecode.The UltraSync BLUE can then send the timecode to 1-4 recordingdevices via Bluetooth.In this example network, there are three UltraSync BLUEs, where (1) isthe master and (2) are the slaves. The master connects to the slavesvia radio and they all sync to the master's timecode settings. Themaster sends its timecode via Bluetooth to 4 smartphones. Eachslave also sends the timecode to smartphones (4 smartphones perslave).30 UltraSync BLUE User Guide
For this type of network, you need to:1. Pair the UltraSync BLUEs with the recording devices.2. Set one UltraSync BLUE to run in Int Master RF TX mode.3. Set one or more UltraSync BLUEs to run as RF slaves.Pro NetworkYou can use the UltraSync BLUE as part of a network that uses otherTimecode Systems products and professional recording devices. Thisis useful when you want to use pro cameras and sound recorders forsome scenes, but also want to use smartphones for creative angles.Any Timecode Systems unit can be a master to an UltraSync BLUE.The UltraSync BLUE can be paired to up to four recording devices viaBluetooth.If you are using a :pulse or :wave as the master, you can use BLINKHub for remote monitoring and control of your UltraSync BLUE. BLINKHub is a Timecode Systems application, and you can use it to:lSee which recording devices are paired with your UltraSyncBLUE.lControl and monitor your paired recording devices remotely. Forremote control, you will need to have one UltraSync BLUE foreach recording device.The following image shows a possible pro network, where theUltraSync BLUEs are added as RF slaves and the :pulse is the master.The :pulse, UltraSync BLUEs, and UltraSync ONEs all sync via radio(RF).The :pulse supports our BLINK Hub app, which you can use forremote control and monitoring.UltraSync BLUE User Guide 31
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To add your UltraSync BLUEs to a pro network of devices:1. Pair them with the recording devices.2. Set them to run as RF slaves.If you wanted to, you could set one UltraSync BLUE to run as themaster and provide the timecode to all of the devices in the network.But in a pro network, it is more common to have the UltraSync BLUEas a slave.UltraSync BLUE User Guide 33
Free RunIf you want to use your UltraSync BLUE as a standalone device, set itto use Free Run mode. In this mode, your UltraSync BLUE will providetimecode to your recording devices via Bluetooth, but radio (RF) isturned off. This means it will not sync with other Timecode Systemsproducts (and it uses less battery power as RF is not used).To get your UltraSync BLUE to free run:1. Set the UltraSync BLUE to run in Free Run mode.2. Set the timecode and frame rate for the UltraSync BLUE.3. Pair the UltraSync BLUE with the recording devices.34 UltraSync BLUE User Guide
Display SettingsLearn how to change the display settings and lock your UltraSyncBLUE:Key Lock 36Screen Brightness 38Screen Light Timeout 39LED Brightness 40UltraSync BLUE User Guide 35Display SettingsChapter 4:
Key LockYou can lock the UltraSync BLUE's menus so that most of the optionsare unavailable until the menu is first unlocked. Locking the menuscan be useful when you have set up your UltraSync BLUE and want tolock it so that other people cannot change the settings without firstunlocking it.Note: Key lock is on by default.To use key lock:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button to display the main menu.3. Press the Up button to scroll to the Key Lock/Unlock menu (it isabove Timecode in the Main Menu).4. Press the Select button.36 UltraSync BLUE User Guide
5. Choose a key lock option and press Select.Option DescriptionLock MenusNowLock the menus instantly. Only the KeyLock/Unlock menu will be available to use.Unlock Menus Release the lock so that all menus are madeavailable again. This option is only shown if theUltraSync BLUE is currently locked.Timed Lock Lock the menus after a delay.Never Lock Do not lock the menus.6. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).UltraSync BLUE User Guide 37
Screen BrightnessYou can control how bright the UltraSync BLUE's screen shines. Forexample, you might want to decrease the brightness if you aresetting up the UltraSync BLUE for use in dark conditions.1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button to display the main menu.3. Choose the Display option and press Select.4. Choose the Brightness option and press Select.5. Set the brightness level (1 is dimmest, 10 is brightest) and pressSelect.38 UltraSync BLUE User Guide
Screen Light TimeoutTo preserve battery life, your UltraSync BLUE automatically dims thebrightness of its screen after a certain amount of time. You can setthis amount of time in the Display menu.1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button to display the main menu.3. Choose the Display option and press Select.4. Choose the Timeout option and press Select.5. Choose a timeout option and press Select.Option DescriptionShort The UltraSync BLUE dims the screen after 10seconds.Long The UltraSync BLUE dims the screen after 20seconds.Never The UltraSync BLUE does not dim the screenautomatically.UltraSync BLUE User Guide 39
LED BrightnessYou can control how bright the UltraSync BLUE's LED shines.1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button to display the main menu.3. Choose the Display option and press Select.4. Choose the LED Level option and press Select.5. Set the brightness level (01-05, where 01 is dimmest, 05 isbrightest) and press Select.40 UltraSync BLUE User Guide
Status InformationYour UltraSync BLUE has a collection of status displays that youcan use to view current information about the unit.Main Screen 42Version Number and Serial Number 44Bluetooth® Status 45Synchronisation Status 46UltraSync BLUE User Guide 41StatusChapter 5:
Main ScreenThe main screen is displayed when you are not using the UltraSyncBLUE to view other status displays or to access menu options.Key Description1The timecode that is being used by the UltraSync BLUE.2The name of the recording device that is paired with theUltraSync BLUE.3The UltraSync BLUE's mode.4The country/area and RF channel that is used by the UltraSyncBLUE. Ch. is for channel, and the first two letters after Ch.indicate the country /area (CE for Europe, JP for Asia, FC forUSA, Canada, Australia, and New Zealand). The two numbersindicate the RF channel.5A battery icon that shows an estimate of the remainingbattery power, based on the settings that are currently in use.6Bluetooth icon shows that the UltraSync BLUE is usingBluetooth to pair with a device.7Bluetooth signal. The number represents the signal strength(0-7 where 7 is the maximum signal strength).42 UltraSync BLUE User Guide
Key Description8RF icon shows that the UltraSync BLUE is in RF Slave modeand is currently receiving timecode from a master device. Thetimecode is received via radio (RF).9RF signal. The number represents the radio signal strength (0-7 where 7 is the maximum strength).UltraSync BLUE User Guide 43
Version Number and Serial NumberIf you contact Timecode Systems technical support, you may beasked to provide the serial number of your UltraSync BLUE. You mayalso be asked what version of the firmware your UltraSync BLUE isrunning. To find this information:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Display the Main Status screen.3. Use the Up and Down buttons to scroll to the screen that showsUltraSync BLUE at the top.Status DescriptionSer.No The serial number of your UltraSync BLUE.F/W The version of the firmware installed on your UltraSync BLUE.BLE The version of Bluetooth supported by your UltraSync BLUE.44 UltraSync BLUE User Guide
Bluetooth®StatusYou can view the status of the Bluetooth pairing:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Display the Main Status screen.3. Use the Up and Down buttons to scroll to the screen that showsBluetooth at the top.The Bluetooth status shows whether the UltraSync BLUE isconnected to a device via Bluetooth. If it is connected, the nameof the paired device is shown and the RSSI entry shows thesignal strength.UltraSync BLUE User Guide 45
Synchronisation StatusYou can use the synchronisation status screen to check if yourUltraSync BLUE is syncing with other UltraSync BLUEs or otherTimecode Systems devices.1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Display the Main Status screen.3. Use the Up and Down buttons to scroll to the screen that showsTCR or TCG at the top.Status DescriptionTCR orTCGTCR (timecode receiving) is shown if your UltraSyncBLUE is a slave.TCG (timecode generated) is shown if your UltraSyncBLUE is a master.Next to TCR/TCG is the timecode that your UltraSyncBLUE is using.User Reserved for use in future updates to the UltraSyncBLUE.FPS The frame rate that your UltraSync BLUE is using.Master The name of the master device that the UltraSync BLUEis synchronised with (only available if your UltraSyncBLUE is in RF Slave mode).If your UltraSync BLUE is in a master mode, the statusshows the number of slaves connected to the master.46 UltraSync BLUE User Guide
TroubleshootingIn this chapter, you can find troubleshooting information andinstructions on how to reset your UltraSync BLUE. If you areexperiencing problems that are not covered here, please visithttps://support.timecodesystems.com for up-to-date FAQs andmanuals.UltraSync BLUE not Responding to Select button 48UltraSync BLUE Battery not Charging 48UltraSync BLUE Slave not Connecting to Master 49Slave is Connecting to the Wrong Master 49Update your UltraSync BLUE 50Reset 51Restore Factory Settings 52UltraSync BLUE User Guide 47TroubleshootingChapter 6:
UltraSync BLUE not Responding to Select buttonIn the unlikely event that your UltraSync BLUE does not display themenu when you press the Select button, try a Reset (see page 51).UltraSync BLUE Battery not ChargingIf the UltraSync BLUE battery is not re-charging when you use a USB-C charger:1. Switch your UltraSync BLUE off (see Switch UltraSync BLUE Onand Off on page 8).2. Check that the USB-C port on the UltraSync BLUE is clear. USB-C ports can get clogged with lint from pockets or dirt and dustfrom the environment.3. Try using a different charger.4. Try using a different cable.If the problem persists, contact Timecode Systems for advice.48 UltraSync BLUE User Guide
UltraSync BLUE Slave not Connecting to MasterIf your UltraSync BLUE is not receiving timecode from a masterdevice, it could be due to:lThe master device being switched off. Make sure the masterdevice is on and has sufficient battery power.lUltraSync BLUE is set to Int Master RF TX mode. The UltraSyncBLUE can only connect with a master device if the UltraSyncBLUE is running in RF Slave mode (see Sync with otherTimecode Devices on page 20).lThe master is out of range. The UltraSync BLUE will use its owntimecode settings until a master is back in range.lThe UltraSync BLUE is not set to use the same RF Channel asthe master (see Sync with other Timecode Devices on page 20).lThe UltraSync BLUE and/or the master are not set to the correctcountry/area. You need to set the UltraSync BLUE and master tothe country/area in which they are being used (see Sync withother Timecode Devices on page 20).Slave is Connecting to the Wrong MasterIf your UltraSync BLUE is running in slave mode and connects to thewrong master device, it is likely that there are multiple masters in thesame RF network. An RF network should only have one masterdevice (one master using the specific RF channel for the network (seeSync with other Timecode Devices on page 20).UltraSync BLUE User Guide 49
Update your UltraSync BLUEYou can keep your UltraSync BLUE up-to-date with the latestfeatures by using the Timecode Systems USB updater app. You candownload the USB updater from our firmware page and it can beused on Mac or Windows:https://www.timecodesystems.com/support/firmware/Instructions are provided on the firmware page.The USB updater app scans for firmware updates and installs them toyour UltraSync BLUE automatically.Note: Do not turn off your UltraSync BLUE during the updateprocess.50 UltraSync BLUE User Guide
ResetIn the highly unlikely event that your UltraSync BLUE becomesunresponsive and you cannot access the menus, you should try areset:1. Press and hold the Up and Down buttons at the same time for10 seconds . Do not worry if the screen flickers a little as you holdthe buttons down - this is normal.’.2. Keep the Up and Down buttons pressed down until theUltraSync BLUE appears to switch off.3. Release the Up and Down buttons. The UltraSync BLUE restarts.When the UltraSync BLUE restarts, it still has all of the settings thatwere in place before you reset it. If it is still unresponsive, tryperforming a factory reset. A factory reset will restore your UltraSyncBLUE's original settings so any existing settings will be lost (seeRestore Factory Settings on page 52).UltraSync BLUE User Guide 51
Restore Factory SettingsYou can reset your UltraSync BLUE to its original state. This can beuseful if you want to start with a completely fresh UltraSync BLUE, forexample, when moving the UltraSync BLUE into another network.Note: If you want to reset the UltraSync BLUE without losingthe existing settings, see Reset on page 51.To restore the factory settings of your UltraSync BLUE:1. Make sure your UltraSync BLUE is switched on (see SwitchUltraSync BLUE On and Off on page 8).2. Press the Select button.3. Choose Power and press Select.4. Choose Factory Reset and press Select.5. Choose the Confirm option and press Select (or choose Back toreturn to the previous screen).52 UltraSync BLUE User Guide
Warranty andConformityTo learn about the warranty and the conformity declarations,see:Warranty 54Free Extended Warranty 54Quality Declarations 55EC Declaration of Conformity 57UltraSync BLUE User Guide 53Warranty and ConformityChapter 7:
WarrantyAll products sold by Timecode Systems Limited are warranted to theoriginal purchaser against defects in materials and workmanship for(one) year from the date of original purchase.However, this warranty excludes accessories, batteries and cables.Also, this warranty does not apply to any instrument determined byTimecode Systems Limited to have been subjected to customeralteration, modification, negligence or misuse.In the event of any defects determined to be covered by thiswarranty, Timecode Systems Limited will, at its sole option, repair orreplace the defective instrument without charge. To obtain warrantyservice the defective instrument must be returned within one yearfrom purchase to:TIMECODE SYSTEMS LIMITEDATTN: Repair DepartmentUnit 6, Elgar Business CentreMoseley Road, HallowWorcester, WR2 6NJ, UKTelephone +44 (0) 1700 808 600All transportation and shipping costs are the responsibility of thepurchaser.Free Extended WarrantyYou can extend your UltraSync BLUE warranty to 18 months for free!All you need to do is register your UltraSync BLUE with us.Register your UltraSync BLUE at:https://www.timecodesystems.com/products-home/register/54 UltraSync BLUE User Guide
Quality DeclarationsRF Exposure Warning Statement:To comply with FCC/IC RF exposure limits for general population /uncontrolled exposure, the external antenna(s) used for thistransmitter must be installed to provide a separation distance of atleast 20 cm from all persons and must not be co-located or operatingin conjunction with any other antenna or transmitter.FCC Warning Statement:This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received, includinginterference that may cause undesired operation.This equipment complies with FCC radiation exposure limits set forthfor an uncontrolled environment. End users must follow the specificoperating instructions for satisfying RF exposure compliance. Thistransmitter must not be co-located or operating in conjunction withany other antenna or transmitter.Changes or modifications not expressly approved by the partyresponsible for compliance could void the user's authority to operatethe equipment.UltraSync BLUE User Guide 55
Industry Canada Statements:This device complies with Industry Canada licence-exempt RSSstandard(s). Operation is subject to the following two conditions: (1)This device may not cause interference, and (2) This device mustaccept any interference, including interference that may causeundesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canadaapplicables aux appareils radio exempts de licence. L'exploitation estautorisée aux deux conditions suivantes : (1) l'appareil ne doit pasproduire de brouillage, et (2) l'utilisateur de l'appareil doit acceptertout brouillage radioélectrique subi, même si le brouillage estsusceptible d'en compromettre le fonctionnement.Industry Canada - Class B This digital apparatus does not exceed theClass B limits for radio noise emissions from digital apparatus as setout in the interference-causing equipment standard entitled “DigitalApparatus,” ICES-003 of Industry Canada.Cet appareil numérique respecte les limites de bruitsradioélectriques applicables aux appareils numériques de Classe Bprescrites dans la norme sur le matérial brouilleur: “AppareilsNumériques,” NMB-003 édictée par l’Industrie.Under Industry Canada regulations, this radio transmitter may onlyoperate using an antenna of a type and maximum (or lesser) gainapproved for the transmitter by Industry Canada. To reduce potentialradio interference to other users, the antenna type and its gain shouldbe so chosen that the equivalent isotropically radiated power (e.i.r.p.)is not more than that necessary for successful communication.56 UltraSync BLUE User Guide
EC Declaration of ConformityWe,Timecode Systems Ltd.Unit 6 Elgar Business CentreMoseley RoadHallowWorcesterWR2 6NJUKdeclare that the Declaration of Conformity is issued under our soleresponsibility and belongs to the following product(s):Type of Product Wireless timecode sync accessoryModel UltraSync BLUEFCC ID AYV- USYNBLIC ID 10427A- USYNBLObject of the declaration:UltraSync BLUE User Guide 57
The object of the declaration described above is in conformity withthe relevant Union harmonization legislation:lTo demonstrate compliance with Article 3.2 of the REDlTo demonstrate compliance with Article 3.1(b) of the REDThe following harmonized standards and technical specificationshave been applied:EN 300 328 V2.1.1:2016EN 301 489-17 V3.1.1:2017EN 301 489-1 V2.1.1:2017EN 300 220-2 V3.1.1:2017EN 300 220-1 V3.1.1:2017DRAFT EN 301 489-3 V2.1.1:2017EN 301 489-1 V2.1.1:2017Paul ScurrellTimecode Systems58 UltraSync BLUE User Guide
Safety and DisposalPlease read the important safety and recycling informationregarding your UltraSync BLUE and its battery:Battery Safety and Disposal 60UltraSync BLUE User Guide 59Safety and DisposalChapter 8:
Battery Safety and DisposalInside the UltraSync BLUE there is a battery that may contain toxicheavy metals and is subject to hazardous waste regulations. Pleasefollow the battery safety instructions and use and dispose of yourbattery safely and responsibly.Battery SafetyDANGER - Risk of burns, injury, battery damageDo not attempt to remove or disassemble the battery.Do not expose the battery to heat or liquid.Do not use or charge the battery in temperatures above60°C.Do not bend, pierce, or crush the battery.Do not allow the battery to come into contact with metalobjects.Do not weld the battery.Only use the product and charge the battery as described inthe user guide. Incorrect use could result in fire, explosion,smoke, heat, and battery leakage.Do not use a damaged battery.Do not put product or battery into a microwave oven, dryer,or high-pressure container.If the battery does not charge in the expected time, stopcharging and contact Timecode Systems for advice.60 UltraSync BLUE User Guide
DANGER - Risk of burns, injury, battery damageStop using the product if there is abnormal heat, odour,discoloration, or deformation when in use, charging or instorage.If the battery leaks on to your skin or clothes, wash withfresh water immediately.If liquid from the battery gets into your eyes, do not rubthem. Wash your eyes with fresh water and seek medicalattention immediately.Disposal and RecyclingPlease do not dispose of your UltraSync BLUE, its battery, oraccessories such as chargers, with your household waste. Make sureyou follow the local legal requirements for battery disposal andrecycling.By disposing of the battery in the proper manner, you help to avoidpossible hazards to the environment and public health that couldotherwise be caused by improper treatment of batteries. Therecycling of materials contributes to the conservation of naturalresources.UltraSync BLUE User Guide 61
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IndexAAccuracy 14Antenna 14Australia 22BBatteryCold conditions 12Hot conditions 12Blue LED 11Brightness 38,40CCanada 22Charging 12Charging time 14China 22Cold conditions - battery 12Controls 10DDigital transceiver 14Dimensions 14Display 10Disposal 59Diversity 14Drift 14EEC declaration ofconformity 57Europe 22Europe/UK 22Extreme temperatures 12FFactory settings 52FCC warning 55FPS master 27FPS modes 14Frame drift 14Frame Rate 27Frame rate per second 27Free Run 23,34Free running 34GGetting Started 17Green LED 11HHot conditions - battery 12UltraSync BLUE User Guide 63
IIndustry Canadastatements 56Int Master RF TX 23JJapan 22Japan/China 22KKey Lock 36LLED 11Blue 11Green 11Red 12LED Brightness 40MMain screen 42Master FPS 27Master frame rate persecond 27Mode 23Modes 29Mounting 13Multi-channel digitaltransceiver 14NNetworks 29New Zealand 22OOLED 14PPower 14Charging time 14External 14Internal 14QQuality declarations 55Quick Setup 17RRange 15Recycling 59Red LED 11Reset 51RF Channel 21RF exposure 55RF Region 2164 UltraSync BLUE User Guide
RF Slave 23SSafety 59Screen Brightness 38-39Screen Light Timeout 39Serial number 44Signal strength 42Specification 14Status indicator LED 11Status information 41Synchronisation Status 46TTCG 46TCR 46Technical specification 14Timecode 25Timecode Systems address 54Timeout 39UUK 22United States of America 22Update 50US/CA/AU/NZ 22USB updater app 50VVersion number 44WWarranty 54UltraSync BLUE User Guide 65
Timecode SystemsUnit 6, Elgar Business CentreHallowWorcesterWR2 6NJUK+44 (0) 1700 808 600contact@timecodesystems.comwww.timecodesystems.com

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